Instruction/ maintenance manual of the product M4345 MFP HP
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HP L as erJet M4 3 4 5 MFP Us er Guide.
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HP LaserJet M4345 Series MFP User Guide.
Copyright and License © 200 6 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Device basics Device comparison ................................................................................................................................ 2 Features comparison ................................................
Default E-mail Options ........................................................................................................ 26 Default Send to Folder Options .......... ................... ................... ................. ................ ...
Select print media ............................................................................................................ .................... 72 Printing and paper-storage environment ............................................................
Use features in the Windows printer driver ......................................................... ............. .............. ... 106 Create and use quick sets .................. .............. .................................................... .
Use the auto-complete function .......... ...................................... ........... ............ 134 Use the address book ........................ ............................. ........................................... .......... ..........
11 Problem solving Problem-solving checklist ..................................................................................................... ............. 168 Factors that affect performance ......................................................
Performance problems .................. .................... ...................... ............ ............ ................. 222 Solve fax problems ....................................................................................................
Physical specifications ........................ ..................................... .......................................... ................ 248 Electrical specifications ......................... ......................... ......................
1 Device basics ● Device comparison ● Features comparison ● Walkaround ● Device software ENWW 1.
Device comparison HP LaserJet M4345 MFP (base model) The HP LaserJet M4345 comes standard with the following items: ● 100-sheet input tray (tray1) ● 500-sheet input tray (tray2) ● Automatic docu.
Features comparison Feature HP LaserJet M4345 Functions ● Two-sided copying (duplexing) ● Image modification ● Color digital sending ● Document finishing Speed and throughput ● 45pages per m.
Copying and sending ● Modes for text, graphics, and mixed text and graphics formats ● A job-interruptfeature (at copy boundaries) ● Xenon lamp for instant-on copying ● Multiple pages per sheet.
Paper output ● Standard output bin: The standard output bin is located on the left side of the device. This bin can hold up to 500sheets of paper. ● ADF output bin: The ADF output bin is underneath the ADF input tray. The bin holds up to 50sheets, and the device automatically stops when this bin is full.
Walkaround 1 Document-feeder assembly 2 Document-feeder top cover 3 Document-feeder input tray 4 Top cover (provides access to the print cartridge) 5 Top-cover lever 6 Tray1 (multipurpose tray) 7 Jam-.
14 Output bin 15 Optional duplexer 16 On/off switch 17 Power connection 18 Interface ports 19 Formatter cover (provides access to the memory DIMM slot, hard disk, and analog-fax accessory) Accessories.
4 Stapler/stacker (Q5691A) 5 Memory DIMM 6 HPJetdirect print server (EIO card) 7 Hard-disk accessory (EIO card) 8 Storage cabinet/stand (Q5970A) 9 3-bin mailbox (Q5692A) 10 Staple cartridge (C8091A) 1.
Locking and unlocking optional accessories For more stability to prevent the device from tipping over, the optional 500-sheet feeders and the cabinet are automatically locked to the bottom of the device. When accessories are installed, verify that the lock on each accessory is in the rear (locked) position.
Device software The printing-system software is included with the device. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the features and communication with the computer.
Select the correct printer driver Printer drivers allow you to gain access to the device features and allow the computer to communicate with the device (using a printer language). Check the installation notes and readme files on the device CD for additional software and languages.
Update Now If you have modified the device configuration since installation, the driver can be automatically updated with the new configuration. In the Properties dialog box (see Open the printer drivers ), on the Device Settings tab, click the Update Now button to update the driver.
Open the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings for all print jobs To change the device configuration settings Windows 2000, XP, and Server 2003 1.
Software for Macintosh computers The HPinstaller provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HPPrinter Utility for use with Macintosh computers. For network connections, use the embedded Web server (EWS) to configure the device.
Utilities The device is equipped with several utilities that make it easy to monitor and manage the device on a network. HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be be installed only on the network administrator’s computer.
HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Checking the device status ● Checking the supplies status ● Setting up al.
2 Control Panel ● Use the control panel ● Navigate the Administration menu ● Information menu ● Default Job Options menu ● Time/Scheduling menu ● Management menu ● Initial Setup menu ●.
Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status.
Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE Depending on how the system administrator has configured the device, the features that appear on the home screen can vary.
Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttons can appear in this area. The following table describes each button. Home button . Touch the home button to go to the Home screen from any other screen.
Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen.
Information menu Use this menu to print information pages and reports that are stored internally on the device. Table 2-1 Information menu Menu item Sub-menu item Sub-menu item Values Description Conf.
Default Job Options menu Use this menu to define the default job options for each function. If the user does not specify the job options when creating the job, the default options are used.
Default Copy Options Table 2-3 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Type the number of copies. The factory default setting is 1. Set the default number of copies for a copy job. Number of Sides 1 2 Set the default number of sides for copies.
Default Fax Options Table 2-4 Fax Send menu Menu item Sub-menu item Values Description Resolution Standard (100x200dpi) (default) Fine (200x200dpi) Superfine (300x300dpi) Use this feature to set the resolution for sent documents. Higher resolution images have more dots per inch (dpi), so they show more detail.
Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. Menu item Values Description Document File Type PDF (default) JPEG TIFF M-TIFF Choose the file format for the e-mail.
Default Send to Folder Options Use this menu to set default options for scan jobs sent to the computer. Menu item Values Description Color/Black Color scan Black/white scan (default) Specify whether the file will be in black or in color. Document File Type PDF (default) M-TIFF TIFF JPEG Choose the file format for the file.
Default Print Options Use this menu to set default options for jobs that are sent from a computer. Table 2-6 Default Print Options menu Menu item Sub-menu item Values Description Copies Per Job Type a value. Use this feature to set the default number of copies for print jobs.
Time/Scheduling menu Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode. NOTE Values shown with "(default)" are the factory-default values.
Menu item Sub-menu item Sub-menu item Values Description Fax Printing Fax Printing Mode Store all received faxes Print all received faxes Use Fax Printing Schedule If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically print by creating a printing schedule.
Management menu Use this menu to set up global device-management options. NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default.
Initial Setup menu The Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE Values shown with "(default)" are the factory-default values.
Menu item Sub-menu item Sub-menu item Values and Description DHCP : Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options.
Menu item Sub-menu item Sub-menu item Values and Description Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the print server. Off (default): IPv6 is disabled.
Menu item Sub-menu item Sub-menu item Values and Description IPX/SPX Enable Off : Disable the IPX/SPX protocol. On (default): Enable the IPX/SPX protocol. Frame Type Selects the frame-type setting for your network. Auto : Automatically sets and limits the frame type to the first one detected.
Menu item Sub-menu item Sub-menu item Values and Description Depending on the execution time, a selected test runs continuously until either the device is turned off, or an error occurs and a diagnostic page is printed. LAN HW Test CAUTION Running this embedded test will erase your TCP/IP configuration.
Menu item Sub-menu item Sub-menu item Values and Description Ping Test This test is used to check network communications. This test sends link-level packets to a remote network host, then waits for an appropriate response. To run a ping test, set the following items: Dest Type Specify whether the target device is an IPv4 or IPv6 node.
Menu item Sub-menu item Sub-menu item Values and Description Ping Results Use this item to view the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed.
Menu item Sub-menu item Sub-menu item Values and Description 100TX Full : 100 Mbps, full-duplex operation. 100TX Auto : Limits auto-negotiation to a maximum link speed of 100 Mbps.
Fax Setup Table 2-11 Fax Setup menu Menu item Sub-menu item Sub-menu item Values Description Required Settings Location (Countries/regions listed) Configure the settings that are legally required for outgoing faxes.
Menu item Sub-menu item Sub-menu item Values Description Fax Send Settings Fax Dial Volume Off Medium (default) High Use this feature to set the volume of the tones that you hear while the device dials the fax number.
Menu item Sub-menu item Sub-menu item Values Description Fax Receive Settings Rings To Answer The range varies by location. The factory default is 2 rings.
E-mail Setup Use this menu to enable the e-mail feature and to configure basic e-mail settings. NOTE To configure advanced e-mail settings, use the embedded Web server.
Device Behavior menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-14 Device Behavior menu Menu item Sub-menu item Sub-menu item Values Description Language Select the language from the list.
Menu item Sub-menu item Sub-menu item Values Description Tray Behavior Use Requested Tray Exclusively (default) First Use this feature to control how the device handles jobs that have specified a specific input tray.
Menu item Sub-menu item Sub-menu item Values Description General Copy Behavior Scan Ahead Enabled (default) Disabled Use this feature to turn on no-wait scanning. With Scan Ahead enabled, the pages in the original document are scanned to disk and held until the device becomes available.
Menu item Sub-menu item Sub-menu item Values Description General Print Behavior Default Paper Size Select from the list of paper sizes. Use this feature to configure the default paper size used for print jobs.
Menu item Sub-menu item Sub-menu item Values Description PCL Form Length Type a value between 5 and 128 lines. The factory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Orientation Portrait (default) Landscape Select the orientation that is most often used print jobs.
Print Quality menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-15 Print Quality menu Menu item Sub-menu item Values Descriptio.
Menu item Sub-menu item Values Description Toner Density Choose from a range of 1 to 5. 3 is the default. Lighten or darken the print on the page. 1 is the lightest and 5 is the darkest.
Troubleshooting menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-16 Troubleshooting menu Menu item Sub-menu item Sub-menu item.
Menu item Sub-menu item Sub-menu item Values Description Paper Path Test Test Page Print (button) Generate a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths. Source All trays Tray 1 Tray 2 (Additional trays are shown, if applicable.
Menu item Sub-menu item Sub-menu item Values Description Finishing Paper Path Test Staples Finishing Options Choose from a list of available options. Test paper handling features for the finisher. Select the option that you want to test. Media Size Letter Legal A4 Executive (JIS) 8.
Menu item Sub-menu item Sub-menu item Values Description Component Test Exercise individual parts independently to isolate noise, leaking, or other issues. To start the test, select one of the components. The test will run the number of times specified by the Repeat option.
Resets menu Table 2-17 Resets menu Menu item Values Description Clear Local Address Book Clear (button) Use this feature to clear all addresses from the address books that are stored on the device. Clear Fax Activity Log Yes No (default) Use this feature to clear all events from the Fax Activity Log.
Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel. 56 Chapter 2 Control Panel ENWW.
3 Input/output (I/O) This chapter describes how to configure certain network parameters on the device. The following topics are covered: ● USB configuration ● Network configuration ENWW 57.
USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection 1 USB connector 2 USB port (type B) 58 Chapter 3 Input/output.
Network configuration You might need to configure certain network parameters on the device. You can configure these parameters in the following locations: ● Installation software ● Device control .
6. Touch IPV4 Settings . 7. Touch Config Method . 8. Touch Manual . 9. Touch Save . 10. Touch Manual Settings . 11. Touch IP Address . 12. Touch the IP Address text box. 13. Use the touchscreen keypad to type the IP address. 14. Touch OK . 15. Touch Save .
4. Touch Embedded Jetdirect . 5. Touch TCP/IP . 6. Touch IPV4 Settings . 7. Touch Config Method . 8. Touch Manual . 9. Touch Save . 10. Touch Manual Settings . 11. Touch Default Gateway . 12. Touch the Default Gateway text box. 13. Use the touchscreen keyboard to type the default gateway.
7. Touch Off . 8. Touch Save . Disable AppleTalk 1. Scroll to and touch Administration . 2. Scroll to and touch Initial Setup . 3. Touch Networking and I/O . 4. Touch Embedded Jetdirect . 5. Touch AppleTalk . 6. Touch Enable . 7. Touch Off . 8. Touch Save .
4 Media and trays This chapter contains the following sections: ● General media specifications ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper.
General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at http://www.hp.com/support/ljpaperguide ) . Category Specifications Acid content 5.5 pH to 8.
General guidelines for media Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has obtained and understands the print-media requirements that are specified in the HP LaserJet Printer Family Print Media Guide .
● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to the temperature of the fuser. ● Do not use paper that is embossed or coated, or any media that is not designed to withstand the fusing temperature of the device.
Media considerations Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes.
1 Acceptable envelope construction 2 Unacceptable envelope construction Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer.
Label construction When selecting labels, consider the quality of each component: ● Adhesives: The adhesive material should be stable at 200C (392F), the printer's fusing temperature. ● Arrangement: Only use labels with no exposed backing between them.
Card stock guidelines Set margins at least 2mm (0.08in.) away from the edges. Letterhead and preprinted forms Many manufacturers now offer premium paper advertised as laser-compatible or laser-guaranteed.
Media type Fuser mode setting Plain Normal Preprinted Normal Letterhead Normal Transparency Low 2 Prepunched Normal Labels Normal Bond Normal Recycled Normal Color Normal Light Low 1 Card stock Normal Rough High 1 Envelope Normal To reset the fuser modes to the default settings, touch the Administration menu at the device control panel.
Select print media Table 4-1 Supported types of media Type of media Tray1 Trays 2, 3, 4, and 5 Optional duplexer Optional envelope feeder 3-bin mailbox or stacker part of stapler/stacker Stapler part .
Size Dimensions 1 Weight Capacity 2 Envelope Commercial #10 105x241mm (4.1x9.5inches) 75to105g/m 2 (20to28lb) 10envelopes EnvelopeDL ISO 110x220mm (4.3x8.7inches) EnvelopeC5 ISO 162x229mm (6.4x9.0inches) EnvelopeB5 ISO 176x250mm (6.9x9.8inches) EnvelopeMonarch #7-3/4 98x191mm (3.
Table 4-4 Optional duplexer supported sizes and weights Size Dimensions Weight Letter 216x279mm (8.5x11inches) 60to120g/m 2 (16to32lb) A4 210x297mm (8.3x11.7inches) Executive 184x267mm (7.3x10.5inches) Legal 216x356mm (8.5x14inches) B5 (JIS) 182x257mm (7.
Table 4-6 Optional 3-bin mailbox or stacker part of the stapler/stacker supported sizes and weights Size Dimensions 1 Weight Capacity 2 Letter 216x279mm (8.
Table 4-8 ADF supported sizes and weights Size Dimensions Weight Capacity Letter 216x279mm (8.5x11inches) 60to120g/m 2 (16to32lb) 50sheets of 75g/m 2 (20lb) paper A4 210x297mm (8.
Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper.
Load media This section contains information about loading standard- and custom-size media into the input trays. CAUTION To avoid a jam, never add or remove paper from a tray while printing or copying from that tray. To avoid damaging the MFP, print labels and envelopes from tray1 only.
8. Load paper according to size and finishing options. See Select print media for information about loading preprinted, letterhead, and prepunched paper. CAUTION To avoid jams, print sheets of labels one sheet at a time. 9. Adjust the media guides so they lightly touch the media stack, but do not bend the media.
Load standard-size media in trays 2, 3, 4, and 5 NOTE Do not load envelopes in trays 2, 3, 4, or 5. Use only tray1 for printing on envelopes. 1. Open the tray until it stops. 2. Load the media into the tray. NOTE See Load letterhead, prepunched, or preprinted paper for information about loading preprinted, letterhead, and prepunched paper.
5. Close the tray. NOTE Depending on the size that you selected, the MFP might prompt you to move the media guides. Follow the instructions on the control panel. Load custom-size media in trays 2, 3, 4, and 5 1. Open the tray until it stops. 2. Press the tab on the left media guide and slide the guide all the way out.
4. Load the media into the tray. NOTE See Load letterhead, prepunched, or preprinted paper for information about loading preprinted, letterhead, and prepunched paper. 5. Adjust the left media guide by pressing the tab on the guide and sliding the guide until it gently touches the media stack 6.
specify the exact dimensions of the custom-size media that is loaded in the tray. When you specify exact dimensions, the dimensions appear as the size, rather than Custom . Touch Custom . The UNIT OF MEASURE menu appears. NOTE The MFP might prompt you to move the media guides.
Load envelopes in tray1 1. Open tray1, but do not pull out the extension. Most envelopes feed best without the extension. However, oversize envelopes might need the extension. 2. Load up to 10envelopes in the center of tray1 with the front side facing up, and the postage-end toward the MFP.
● Do not print on both sides of labels. ● Do not print on sheets from which labels have been removed. Load transparencies Use only transparencies that are recommended for use in laser printers. For transparency specifications, see Transparencies .
NOTE For more information about paper that has a special finish, such as laid or bond paper, see Load paper that has a special finish . For tray1, load the paper with the front side facing up, and the top, short edge toward the MFP.
For tray2 and the optional 500-sheet trays, load paper with the front side facing down, and the top, short edge toward the right. Load small sizes, custom sizes, or heavy paper Custom-size paper can be printed from tray1, tray2, or an optional 500-sheet tray.
Guidelines for custom-size paper Follow these guidelines when printing on any custom-size paper: ● Feed the paper short-edge first. ● In your program, set page margins at least 4.23mm (0.17inch) away from the edges. ● Set the custom size in the program, in the printer driver, or at the MFP control panel.
Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source , Type , and Size .
Select output bins The MFP has two output-bin locations: the ADF output bin and the standard output bin(s) on the output device. When documents are scanned or copied by using the ADF, the original documents are automatically delivered to the ADF output bin.
You can select face-up or face-down output on the Output tab in the printer driver. See Supported printer drivers . NOTE If you select Face-up (Straightest Path) , the stapler/stacker cannot staple the job.
92 Chapter 4 Media and trays ENWW.
5 Use device features ● Use the stapler ● Use job storage features ENWW 93.
Use the stapler The optional stapler/stacker can staple jobs of up to 30sheets of 75g/m 2 (20lb) paper. The stapler can staple these sizes: A4, Letter, Legal, Executive (JIS), and 8.5x13. It can stack up to 500sheets of paper. ● Paper weight can range from 60to120g/m 2 (16to32lb).
3. Touch Default Copy Options . 4. Touch Staple/Collate . 5. Touch Staple . 6. Touch the staple option you want to use. NOTE Selecting the stapler at the printer control panel changes the default setting to Staple . It is possible that all print jobs will be stapled.
Set the stapler at the control panel for a single copy job NOTE The following procedure sets the stapling option for only the current copy job. 1. Scroll to and touch Copy .
2. Open the staple-cartridge cover. 3. Grasp the green staple-cartridge handle and pull the old staple cartridge out of the stapler unit. 4. Insert the new staple cartridge into the stapler unit and push down on the green handle until the unit snaps into place.
Use job storage features The following job-storage features are available for this device: ● Proof and hold jobs : This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies.
The device prints one copy of the job for you to proof. Then, see Navigate the Administration menu . Print the remaining copies of a proof and hold job At the device control panel, use the following procedure to print the remaining copies of a job held on the hard disk.
Use the private job feature Use the private printing feature to specify that a job is not printed until you release it. First, set a 4- digit PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you must use the PIN to print the job.
Use the QuickCopy feature The QuickCopy feature prints the requested number of copies of a job and stores a copy on the device hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver. The default number of different QuickCopy jobs that can be stored on the device is 32.
Use the stored job feature You can save a print job to the device hard disk without printing it. You can then print the job at any time at the device control panel. For example, you might want to download a personnel form, calendar, time sheet, or accounting form that other users can print when they need it.
If the file has (lock symbol) next to it, the job is a private job and requires a PIN. See Print a private job . Delete a stored job Jobs stored on the device hard disk can be deleted at the control panel. 1. From the Home screen, touch Job Storage . 2.
104 Chapter 5 Use device features ENWW.
6 Print ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW 105.
Use features in the Windows printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer-driver Help.
Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Properties or Preferences .
Set a custom paper size from the printer driver 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Properties or Preferences . 3. On the Paper or Paper/Quality tab, click Custom . 4. On the Custom Paper Size window, type the name of the custom paper size.
Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print . 2. Select the driver, and then click Properties or Preferences . 3. Click the Finishing tab.
Print on both sides of the paper When duplex printing is available, you can automatically print on both sides of a page. If duplex printing is not available, you can manually print on both sides of a page by feeding the paper through the product a second time.
Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first.
1. Long-edge landscape Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. 2. Short-edge landscape Every printed image is oriented right-side-up. Facing pages are read from top to bottom. 3. Long-edge portrait This is the default setting, and the most common layout used.
Use features in the Macintosh printer driver When you print from a software program, many of the device features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer-driver Help.
Print a cover page You can print a separate cover page for your document that includes a message (such as “Confidential”). 1. Open the printer driver (see Open the printer drivers ). 2. On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before Document or After Document .
Print on both sides of the paper When duplex printing is available, you can automatically print on both sides of a page. Otherwise, you can manually print on both sides of a page by feeding the paper through the device a second time. CAUTION To avoid jams, do not load paper that is heavier than 105g/m 2 (28-lb bond).
Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE It can take some time for all printing to clear after you have canceled a print job.
7 Copy This device can function as a standalone, walk-up copier. It is not necessary to install the printing system software on the computer, nor is it necessary to have the computer turned on to make photocopies. You can adjust the copy settings at the control panel.
Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen . Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options .
Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings.
Basic copy instructions This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m 2 or 16 lb) or heavy media (more than 105 g/m 2 or 28 lb).
Adjust the copy settings The device offers several features so you can optimize copied output. These features are all available on the Copy screen. The Copy screen consists of several pages. From the first page, touch More Options to go to the next page.
Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one side, and need to be hand-collated.
Make tw o-sided copies from two-sided documents 1. Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. NOTE Two-sided copying from the flatbed scanner glass is not supported. 2.
Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension. For example, you could combine letter and legal sizes, or you could combine A4 and A5 sizes.
Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.
Copy photos and books Copy a photo NOTE Photos should be copied from the flatbed scanner, not from the document feeder. 1. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upper- left corner of the photo in the upper-left corner of the glass.
Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy . 2.
Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel Current Job . NOTE If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder.
8 Scan and send to e-mail The device offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the device must be connected to a local area network (LAN).
Configure e-mail settings Before you can send a document to e-mail, you must configure the device for e-mailing. NOTE The instructions that follow are for configuring the device at the control panel. You can also perform these procedures by using the embedded Web server.
Test the SMTP settings 1. From the Home screen, touch Administration . 2. Touch Initial Setup . 3. Touch E-mail Setup , and then touch Test Send Gateways . If the configuration is correct, Gateways OK appears on the control-panel display. If the first test was successful, send an e-mail to yourself by using the digital-send feature.
Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. 1 Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mail addresses. 2 Home button Touching this button opens the Home screen.
Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate.
Use the auto-complete function When you type characters into the To: , CC: , or From: fields on the Send E-mail screen, the auto- complete function is activated. As you type the required address or name by using the keyboard screen, the device automatically searches the address book list and completes the address or name by using the first match.
Use the address book You can send e-mail to a list of recipients by using the address book feature of the device. See your system administrator for information about configuring address lists. NOTE You can also use the embedded Web server to create and manage the e-mail address book.
To open the address book, touch the address book button ( ). Add e-mail addresses to the local address book 1. Touch Local . 2. Touch . 3. (Optional) Touch the Name field, and in the keyboard that appears type a name for the new entry. Touch OK . The name is the alias for the e-mail address.
Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document.
Scan to a folder NOTE This device feature is supported for the HP LaserJet M4345 MFP models only. If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000, Windows XP, and Windows Server 2003, and Novell.
Scan to a workflow destination NOTE This device feature is provided by the optional Digital Sending Software product and is supported for the HP LaserJet M4345 MFP models only. If the system administrator has enabled the workflow functionality, you can scan a document and send it to a custom workflow destination.
140 Chapter 8 Scan and send to e-mail ENWW.
9 Fax The HP LaserJet M4345x MFP, HP LaserJet M4345xs MFP, and HP LaserJet M4345xm MFP come with an HPLaserJet Analog Fax Accessory 300 installed. Windows users can also install the optional HPDigital Sending Software (DSS), which provides digital faxing services.
Analog fax When the HPLaserJet Analog Fax Accessory 300 is installed, the device can function as a standalone fax machine. NOTE The HP LaserJet M4345x MFP, HP LaserJet M4345xs MFP, and HP LaserJet M4345xm MFP come with an HPLaserJet Analog Fax Accessory 300 installed.
5. Open the formatter-cage door by grasping the metal tab and pulling the door open. 6. If you are replacing an existing fax accessory, remove the old card from the formatter by pulling it out of the slot. 7. Remove the new fax accessory from the antistatic pouch.
11. Replace the formatter cover. 12. Plug the power cable into the device, and turn on the device. Connect the fax accessory to a phone line When connecting the fax accessory to a phone line, ensure that the phone line that is being used for the fax accessory is a dedicated line that is not used by any other devices.
Configure and use the fax features Before you can use the fax features, you must configure them in the control-panel menus. For example, you need to specify the following information: ● Date and tim.
Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to http://www.hp.com/go/ljm4345mfp_software . With digital faxing, the device does not need to be connected directly to a phone line.
10 Manage and maintain the device This chapter describes how to manage the printer: ● Use information pages ● Configure e-mail alerts ● HPEasy Printer Care software ● Use the embedded Web serv.
Use information pages From the control panel, print pages that give details about the device and its current configuration. The table below provides the instructions for printing the information pages. Page description How to print the page Menu map Shows the control-panel menus and available settings.
Page description How to print the page File directory Contains information for any mass storage devices, such as flash drives, memory cards, or hard disks, that are installed in the device. 1. From the Home screen, touch Administration . 2. Touch Information .
Configure e-mail alerts NOTE If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.
HPEasy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks: ● Check the device status. ● Check supplies status.
Section Options Alert Settings window Allows you to configure the device to automatically notify you of device issues ● Alerts on or off: Activates or deactivates the alerts feature. ● When alerts appear: Sets when you want alerts to appear—either when you are printing to that particular device, or anytime there is a device event.
Use the embedded Web server NOTE When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status. ● View device control status information ● Se.
Tab or section Options ● Supplies Status : Shows the life remaining of HP supplies, with 0 percent indicating that a supply is empty. This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window.
Tab or section Options Networking tab Provides the ability to change network settings from your computer Network administrators can use this tab to control network-related settings for the device when it is connected to an IP-based network.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross- platform management of a wide range of devices, including HP and non-HP devices.
Use the HPPrinter Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2.8 1. Open the Finder, and then click Applications .
Item Description Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. A ddi tional Settings Provides access to the embedded Web server. E-mail Alerts Configures the device to send e-mail notices for certain events.
Manage supplies Monitor the print cartridge to ensure high-quality output. Supplies life expectancy The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge.
HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. NOTE Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements.
Clean the device During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems, such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems.
Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid. 1. Open the scanner lid. 2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water.
Clean the document feeder delivery system 1. Open the scanner lid. 2. Locate the white, vinyl document-feeder backing. 3. Locate the white, vinyl calibration strips. 4. Clean the document-feeder backing and the calibration strips by wiping them with a clean, damp, lint-free cloth.
Clean the document feeder-rollers You should clean the rollers in the document feeder if you are experiencing misfeeds or if your originals show marks as they exit the document feeder. CAUTION Clean the rollers only if you experience misfeeds or marks on the originals, and you notice dust on the rollers.
6. Locate the rollers. 7. Wipe the rollers with a clean, water-dampened, lint-free cloth. CAUTION Do not pour water directly onto the rollers. Doing so might damage the device. 8. Locate the separation pad. 9. Wipe the pad with a clean, water-dampened, lint-free cloth.
Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately.
11 Problem solving This chapter provides information about the following topics. ● Problem-solving checklist ● Problem-solving flowchart ● Solve general device problems ● Control-panel message.
Problem-solving checklist If you are experiencing problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the dev.
Problem-solving flowchart Symptom Check Possible causes Possible solutions The control-panel display is blank, no lights are lit, and the device makes no sounds from the motors. Is the power on? The power switch might be off. The power cord might be unplugged.
Symptom Check Possible causes Possible solutions Do original documents feed correctly through the ADF? The original document might be printed on media that is too light or too heavy for the ADF. The ADF rollers and separation pad might be dirty. The ADF maintenance kit parts might need to be replaced.
Symptom Check Possible causes Possible solutions Order parts, accessories, and supplies . 4. If the problem persists, contact HP Customer Care. See HP Customer Care . General printing problems Can you print documents from a computer? The computer cable might be defective.
Symptom Check Possible causes Possible solutions Does an “E-mail gateway not responding” message appear on the control panel? Are you able to change the “From” e-mail address? The device might be configured so that the “From” e-mail address cannot be changed.
Symptom Check Possible causes Possible solutions Is the Fax feature configured correctly but you cannot send faxes? You must use the phone cord that came with the device. The phone cord might not be connected securely or the telephone line might not be working.
Solve general device problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program.
Print job is extremely slow. Cause Solution The job might be very complex. The maximum speed of the device cannot be exceeded even when more memory is added.
The device prints, but the text is wrong, garbled, or incomplete. Cause Solution The wrong driver was selected in the software. Check the software device selection menu to make sure that an HP LaserJet M4345 device is selected. The software program is malfunctioning.
Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them.
Control-panel messages Table 11-1 Control-panel messages Control panel message Description Recommended action A duplexed (2-sided) document was requested from a tray that is set to Any Size or Any Custom . Duplexing is not allowed from a tray configured to Any Size or Any Custom .
Control panel message Description Recommended action 13.JJ.NT JAM INSIDE TOP COVER ARE A Media is jammed in the top cover area. Follow the instructions in the onscreen dialog box.
Control panel message Description Recommended action 41.3 MEDIA TOO SHORT CANNOT DUPLEX The MFP cannot print on both sides of the selected media because the media does not meet the minimum length specification. Select single-sided printing or load a longer- size media.
Control panel message Description Recommended action 53.XY.ZZ CHECK RAM DIMM SLOT <X> To continue touch OK A problem exists with the MFP memory. The DIMM that caused the error will not be used. The following are the values of X : X = Device location 0 = Onboard memory 1 = Slot 1 You might need to reseat or replace the specified DIMM.
Control panel message Description Recommended action 66.XY.ZZ OUTPUT DEVICE FAILURE An error occurred in an external paper- handling accessory. 1. Turn the MFP power off. 2. Check that the accessory is properly seated on and connected to the MFP, without any gaps between the MFP and the accessory.
Control panel message Description Recommended action 8X.YYYY EIO ERROR The EIO accessory card has encountered a critical error, as specified by YYYY . Try the following actions to clear the message. 1. Turn the MFP off, and then turn the MFP on. 2. Turn the MFP off, reseat the EIO accessory, and then turn the MFP on.
Control panel message Description Recommended action Digital Send Communication Error An error has occurred during a digital send task. Contact the network administrator. Digital Send server is not responding Contact administrator The MFP cannot communicate with the server.
Control panel message Description Recommended action onscreen dialog box. See Clear jams from the document feeder . Also see Solve repeated jams . If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider.
Control panel message Description Recommended action PIN is incorrect. Please enter a 4-digit number. The PIN format is incorrect. Type the 4-digit PIN. PIN is incorrect. Please re-enter PIN. The PIN was typed incorrectly. Retype the PIN. Please turn device off and install hard disk.
Control panel message Description Recommended action message persists, contact an HP- authorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljm4345mfp .) UNABLE TO COPY The MFP was unable to copy the document.
Common causes of jams The device is jammed. 1 Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Select print media . A component is installed incorrectly. Verify that the print cartridge is correctly installed.
Clear jams If a jam message appears on the control-panel display, look for jammed paper or other print media in the locations that are indicated in the following figure.
Jam message Procedure for clearing the jam 13.JJ.NT JAM INSIDE RIGHT ACCESS DOOR See Clear jams from the tray2, 3, 4, or 5 areas . 13.JJ.NT JAM INSIDE TOP COVER ARE A See Clear jams from the top-cover and print-cartridge areas . 13.JJ.NT JAM INSIDE TRAY 2 AREA See Clear jams from the tray2, 3, 4, or 5 areas .
3. Slowly pull the jammed media out of the device. Do not tear the media. 4. If jammed media is difficult to remove, open tray 1 and remove the envelope-entrance cover. If media is present, remove it. 5. Rotate the paper-release guide to check for additional jammed media underneath.
7. Reinstall the print cartridge and close the top cover. 8. If a jam message persists, jammed media is still in the device. Look for the jam in another location. Clear jams from the optional envelope-feeder area This section applies only to jams that occur when you are using an optional envelope feeder.
3. Slowly remove any jammed envelopes from the optional envelope feeder and from the device. 4. Insert the optional envelope feeder into the device until it locks into place. Pull gently on the optional envelope feeder to be sure that it is securely in place.
Clear jams from the tray1 area Use this procedure to clear jams that occur in the tray1 input area. 1. Open the top cover, open tray1, and remove the print cartridge. 2. Use the green handle to lift the paper-access plate. 3. Slowly pull any jammed media out of the device.
5. Rotate the paper-release guide to check for additional jammed media underneath. If jammed media is present, remove it. 6. Replace the envelope-entrance cover and close tray1. 7. Reinstall the print cartridge and close the top cover. 8. If a jam message persists, jammed media is still in the device.
2. Carefully pull out any jammed media from either the top or the bottom of the jam-access area. NOTE Use an upward or downward pulling motion to avoid tearing the media and to prevent toner from falling into the device. 3. Close the jam-access cover.
Clear jams from the optional duplexer If a jam occurs during a duplex printing job, use this procedure to check for the jam and to clear it. 1. Remove the output bin (or remove the stapler/stacker or the mailbox). 2. Remove the optional duplexer. 3. Check for jammed paper in the optional duplexer.
6. Reinstall the duplexer. 7. Reinstall the output bin (or reinstall the 3-bin mailbox or the stapler/stacker). 8. If a jam message persists, jammed media is still in the device.
3. If the jammed media is inside the device, carefully pull the jammed media out of the device. 4. If the jammed media is inside the 3-bin mailbox or the stapler/stacker, carefully pull the jammed media up and out of the device. 5. If you are using a 3-bin mailbox, the jammed media might be completely inside the device.
2. If you are using the standard output bin, grasp the handle at the bottom of the output-bin assembly, and pull it out and then up to remove it. 3. If you are using a 3-bin mailbox or a stapler/stacker, remove any media that is stacked, and then press and hold the release button on the top of the device.
7. If you can see the jammed media, but neither the leading edge nor the trailing edge is visible, gently pull on the sides of the sheet of media until one edge becomes free.
12. To reinstall the fuser-entrance guide, first insert the right-side mounting pin into the hole on the right side, and then lower the left-side mounting pin into the hole on the left side. 13. Reinstall the duplexer or the duplex cover. 14. Reinstall the output-bin assembly, the 3-bin mailbox, or the stapler/stacker.
2. Pull up on the document-fe eder-cover -release lever, and open the document feeder cover. Carefully remove any jammed media. 3. Lift the green jam lever on the document guide, and then check for jammed media. Carefully remove any jammed media. 4. Close the document feeder cover.
Situation Solution 6. The device might be dirty. Clean the device as described in Clean the device . 7. Check that all damaged or jammed media is removed from device. Repeated jams in the document feeder 1. The document feeder might be dirty. Clean the document feeder as described in Clean the document feeder .
Clear staple jams The stapler is designed to be free of staple jams. To reduce the risk of staple jams, make sure that you observe the following media limits: ● Plain media: 30 sheets of 75 g/m 2 (20 lb) media Glossy media: 20 sheets Thick media (128-199 g/m 2 [34-53 lb]): Stack height must not exceed 3mm (0.
5. Lift up on the small lever at the back of the staple cartridge. 6. Remove the staples that protrude from the staple cartridge. 7. Close the lever at the back of the staple cartridge. Be sure that it snaps into place. 8. Reinsert the staple cartridge into the staple-cartridge holder, and push down on the green handle until it snaps into place.
Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page.
See Light print (partial page) See Light print (entire page) See Specks See Specks See Dropouts See Dropouts See Dropouts A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b See Lines See Gray background See Toner smear See Loose toner See Repeating defects Dear Mr.
NOTE These examples depict letter-size media that has passed through the device. Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3.
Specks might appear on a page after a jam has been cleared. 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the device and run a cleaning page. See Clean the device . 3. Try using a different type of media. 4. Check the print cartridge for leaks.
Gray background 1. Do not use media that has already been run through the device. 2. Try using a different type of media. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the stack in the tray. Also, try rotating the stack 180°.
Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. 1. If media is heavy or rough, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser Modes , and then select the media type you are using.
This type of defect might occur when using preprinted forms or a large quantity of narrow media. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that type and quality of the media you are using meet HP specifications. See Select print media .
Curl or wave 1. Turn over the stack in the tray. Also, try rotating the stack 180°. 2. Make sure that the type and quality of the media you are using meet HP specifications. (See Select print media .) 3. Make sure that the environmental specifications for the device are being met.
Vertical white lines 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications.
Scattered lines 1. Make sure that the type and quality of the media you are using meet HP specifications. See Select print media . 2. Make sure that the environmental specifications for the device are being met. See Printing and paper-storage environment .
Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.
Solve network printing problems NOTE HP recommends using the device CD to install and set up the device on a network. ● Print a configuration page (see Use information pages ). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status.
Solve copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). ● Use quality originals.
Problem Cause Solution Unwanted lines appear on the copy. A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b Tray 1 or tray 2 might not be installed correctly. Verify that the tray is in place. The flatbed scanner or the ADF glass might be dirty.
Problem Cause Solution Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser printers. The paper varies from side-to-side.
Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the device. See Load media for more information. The original might have been loaded incorrectly. Load the original correctly in the ADF or flatbed scanner.
Solve fax problems Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might be malfunctioning. Call the recipient to make sure that the receiving fax machine is turned on and ready to receive faxes, or try sending to another fax machine.
Faxes you send are not arriving at the receiving fax machine. Cause Solution The receiving fax machine might be turned off or might have an error condition, such as being out of paper. Call the recipient to make sure that the fax machine is turned on and ready to receive faxes.
Faxes are transmitting or being received ver y slowly. Cause Solution The resolution at which the fax was sent or is being received is very high. A higher resolution typically results in better quality, but also requires a longer transmission time. If you are receiving the fax, call and ask the sender to decrease the resolution and resend the fax.
Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Print a Configuration page to find the current SMTP and LDAP gateway addresses.
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver.
Solve common Macintosh problems In addition to the problems that are listed in Solve general device problems , this section lists problems that can occur when using Mac OS X. NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility .
The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility. Cause Solution <lang>.lproj , where “<lang>” represents the two-letter language code for the language that you are using.
When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB.
Solve Linux problems For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/ . ENWW Solve Linux problems 231.
Solve PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used.
A Accessories and consumables This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer.
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: ● Order directly from HP ● Order through service or support providers ● Order .
Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. Accessories Item Description Part number Optional 500-sheettray and feeder unit Optional tray to increase paper capacity.
Maintenance kits Item Description Part number Printer maintenance kit. Includes a replacement fuser, a transfer roller, a transfer-roller tool, a pickup roller, eight feed rollers, and one pair of disposable gloves. Includes instructions for installing each component.
Item Description Part number HPLaserJet paper For use with HPLaserJet printers. Good for letterhead, high-value memos, legal documents, direct mail, and correspondence. Specifications: 96bright, 24lb (90g/m 2 ). Letter (8.5x11inch), 500sheets/ream, 10-ream carton HPJ1124/North America Legal (8.
Item Description Part number HPOffice paper For use with all office equipment-laser and inkjet printers, copiers, and fax machines. Good for high-volume printing. Specifications: 84bright, 20lb (75g/m 2 ). Letter (8.5x11inch), 500sheets/ream, 10-ream carton HPC8511/North America and Mexico Letter (8.
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M4345 Series MFP One-year limited warranty HP warrants to you, the end-user customer, that HPhardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Customer Self Repair Warranty Service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement.
HP Customer Care Online Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: http://www.hp.com/support/ljm4345mfp . Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server.
HP Easy Printer Care software To check the device status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care software. You must have performed a full software installation in order to use the HP Easy Printer Care software.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.
4. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly. 5. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible.
246 Appendix B Service and support ENWW.
C Specifications ● Physical specifications ● Electrical specifications ● Acoustic specifications ● Operating environment ENWW 247.
Physical specifications Table C-1 Product dimensions Product Height Depth Width Weight 1 HPLaserJet M4345 MFP 545mm (21.5inches) 483mm (19.0inches) 762mm (30.0inches) 44.1kg (97.2lb) HPLaserJet M4345x MFP 667mm (26.3inches) 483mm (19.0inches) 762mm (30.
Table C-3 Power requirements for the HP LaserJet M4345 Series MFP Specification 110-volt models 230-volt models Power requirements 110to127volts (10%) 50/60Hz (2Hz) 220to240volts (10%) 50/60Hz (2Hz) Rated current 10.
Operating environment Table C-6 Necessary conditions Environmental condition Printing Storage/st andby Temperature (printer and print cartridge) 15to32.
D Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformi.
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
HP LaserJet print supplies It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet Partners. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, operation and recycling processes.
Material restrictions This HP product contains mercury in the fluorescent lamp of the scanner and/or control panel liquid crystal display that may require special handling at end-of-life. This HP product contains a battery that might require special handling at end-of-life.
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/ hpinfo/community/environment/productinfo/safety .
Telecom statement The HP LaserJet M4345x, HP LaserJet M4345xs, and HP LaserJet M4345xm models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's A ddr ess: 11311 Chinden Boulevard,.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States.
HP LaserJet M4345, HP LaserJet M4345x, HP LaserJet M4345xs, HP LaserJet M4345xm, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
E Working with memory and print server cards This section explains the memory features of the printer and provides steps for expansion. ● Overview ● Adding printer memory ● Checking DIMM install.
Overview Memory is upgradeable by replacing the memory DIMM. DIMMs are available in 32, 48, 64, 128, and 512 MB. For ordering information, see Order parts, accessories, and supplies NOTE Single inline memory modules (SIMMs) used in previous HPLaserJet printers are not compatible with the printer.
Adding printer memory You might want to add more printer memory to the printer if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying.
5. Remove the DIMM from the antistatic package. CAUTION To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. 6.
7. Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE To remove a DIMM, first release the locks. 8. Close the formatter-cage door. 9. Replace the formatter cover. 10. Reconnect the interface cable(s).
Checking DIMM installation After installing the DIMM, make sure that the installation was successful. To verify that the DIMM is installed correctly 1. Turn the printer on. Check that the Ready light is illuminated after the printer has gone through the startup sequence.
Save resources (permanent resources) Utilities or jobs that you download to the device sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the device memory until you turn the device power off.
Enabling memory for Windows 1. On the Start menu, point to Settings , and click Printers or Printers and Faxes . 2. Select this printer and select Properties . 3. On the Configure tab, click More . 4. In the Total Memory field, type or select the total amount of memory that is now installed.
Using HPJetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate from the EIO slot on the back of the device. NOTE Do not discard the screws or the cover plate.
NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card 1. Turn off the device. 2. Disconnect the network cable from the EIO card.
Index Symbols/Numerics 3-bin mailbox capacity 5 jams, clearing 198 media specifications 75 media types supported 72 part number 8, 235 reattach error message 186 3-bin mailbox selecting 90 500-sheet t.
capacity 3-bin mailbox 5, 75 500-sheet tray 73 ADF 4, 76 envelope feeder 74 output bins 5 stacker 75 stapler 75 stapler/stacker 5 tray1 72 card stock guidelines for using 69 output path 90 printing on.
error m e s s a g e s 184, 185, 186, 187 folders 138 job settings 137 LDAP support 130 loading documents 133 recipient lists 135 sending documents 133 Setup menu 43 SMTP support 130 validating gateway.
face-up output 90 fax accessory connecting phone line 144 installing 142 part number 8, 235 printing schedule 30 user guide 141 Fax Activity Log clearing 55 fax reports, printing 22, 149 Fax Setup men.
duplex printing accessory 197 e-mail alerts 150 envelope feeder 192 frequent, troubleshooting 203 fuser 199 locations 189 output bin 198 print quality after 207 print-cartridge area 190 print-quality .
loading 78 pages per sheet 109, 114 preprinted 85 preprinted forms 70 prepunched 85 problem-solving 207, 220 problem-solving trays 174 skewed 213 small 88 specifications 64, 66 stacker specifications .
loading 78 pages per sheet 109, 114 preprinted 85 prepunched 85 problem-solving 207, 220 problem-solving trays 174 skewed 213 small 88 specifications 64, 66 stacker specifications 75 stapler specifica.
slow printing 175 smeared toner 211 specks 209 text 175 text quality 213, 216 tire tracks 215 trays 174 white spots 215 Windows issues 227 wrinkled paper 214 proof and hold jobs 98 protocol configurat.
skewed pages 213 Sleep button 18 Sleep mode settings 29, 31 sleep settings power specifications 248 slow printing, pr obl em- sol vin g 175 slow speed, problem-solving fax receiving 224 small paper, p.
SupportPack, HP 245 T TCP/IP settings 32 technical support Linux 231 online 242 repacking device 244 temperature specifications 250 tests networks 35 text, problem-solving blurred 216 blurry 220 dropo.
weight, media specifications 3-bin mailbox 75 500-sheet tray 73 ADF 76 duplexer 74 envelope feeder 74 stacker 75 stapler 75 tray1 72 white lines or spots, problem- solving 215 white or faded stripes 2.
282 Index ENWW.
.
*CB425-90926* *CB425-90926* CB4 2 5-90 92 6 © 2006 Hew lett -P ack ard Dev elopment Compan y , L .P . www .hp .com.
An important point after buying a device HP M4345 MFP (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of HP M4345 MFP, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP M4345 MFP.
However, one of the most important roles played by the user manual is to help in solving problems with HP M4345 MFP. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP M4345 MFP along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
