Instruction/ maintenance manual of the product LASERJET PRO CP1020 HP
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L A SERJET PROFESSIONAL CP1020 COLOR PRINTER SERIES Us er Guide.
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HP LaserJet Pro CP1020 Color Printer Series User Guide.
Copyright and License © 2011 Copyright Hewlett-Packard Developme nt Compan y, L.P. Reproduction, adaptation, o r translation without prior written permission is prohi bited, ex cept as all owed und er the copyright laws. The infor matio n cont aine d her ein i s subj ect to change without no tice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: N otes provide important information to explain a concept or to complete a tas k. CAUTION: Cautions indicate procedures that you should follow to av oid losing data or damaging the product.
iv Conventions used in this guide ENWW.
Table of contents 1 Product basi cs ......... ............ ........ ............. ........ ............. ............. ........ ............. ........ .... ..... 1 Product compa rison ....... .......... ....... ........... ....... ........... ........
Change the paper size and type with Mac .... ............ ............ ............. ........ ............ .... 19 Resize documents or print on a custom pap er size with Mac ............... .......... ........... .... 19 Create and use printing presets w ith Mac .
Print multiple pages per sheet with Windows .... .................. ............ ................. ........... 55 Selec t page orientation with Win dows . .......... ....... ........... ....... ........... ....... .......... ....... 57 Set color options with Windows .
Clean the ex terior .................... .................................... ................................. .......... 97 Product updates ............. ......... ............... ......... ............... .......... ............. .............. ...
Cannot connect more comput ers to the wireless product .... ............ ............ ............ ..... 131 The wire less product los es communica tion when c onnected to a VPN .......... ............ .... 131 The network does not appear in the wireless networks list .
Protec ting the environment ....... ................ .......................... ......................... ............ 153 Ozone production ... ........ ............ ........ ............ ......... ............ ............ ........ ............. 153 Power c onsumption .
1 Product basics ● Product comparison ● Environmental features ● Accessibility features ● Pro duc t vi ews ENWW 1.
Product compari son HP LaserJet Pr o CP1020 Col or Printer Series HP LaserJet Pro CP1020nw Co lor Printer Seri es ● Spee d : Pr ints up to 1 6 A4- size pag es pe r minut e (ppm) or 17 letter-siz e p.
Accessibi lity features The product includes several features that ai d users with accessibility issues. ● Online user guide that is compatible with text screen-readers. ● Print cartridges a nd the imaging drum ca n be installed and removed b y using one hand.
Product views Product front view 1 3 4 6 5 2 1 Output bin 2 Control pa nel 3 Power button 4 Main-inp u t tra y 5 Front cover (provides access to the imaging drum) 6 Print cartridge door (provi des acc.
Product back view 1 3 4 5 2 1 Kensingto n lock 2 Rear ja m-acces s door 3 HP intern al network port (ne twork mode ls only) 4 USB port 5 Powe r recep tacle Serial number and model number location The label that contains the product and serial numbers is on the inside of the front co ver.
Control panel layout 1 8 9 2 3 4 5 6 7 1 Wireles s button and l ight Press and hold the button to enable Wi-Fi Protected Setup (WPS) (netwo rk models only).
2 Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Change print job settings for Wi ndows ● Change printer-driver settings for Windows .
Supported operating systems for Windows The product comes with software for the following Windows® operating systems: ● Windows 7 (32-b it and 64-bit) ● Windows Vista (32-b it and 64-bit) ● Win.
Change print job settings for Windows Tool for changing the settings Method for changing the settings Duration of changes Hierarchy of chan ges Software prog ram settings On the File menu in the software prog ram, c lick Pag e Setu p or a simi lar co mma nd.
Change pri nter-driv er settings for Windows Change the settings for all pri nt jobs until the software program is closed 1. On th e File menu in the software program, click Print . 2. Select the driver, and then click Proper ties or Preferences . The st eps can vary; th is proc edure is mos t comm on.
Remove software for Windows Windows XP 1. Clic k Start , and the n cli ck Programs . 2. Clic k HP , and then click the product name. 3. Clic k Uni ns tall , and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 1.
Supported utili ties for Windows (network mode ls only) ● HP Embedded Web Server (The HP EWS is only accessible when the product is network connected, not when the product is connected via USB.
3 Use the product with Mac ● Software for Mac ● Print with Mac ENWW 13.
Software for Ma c Supported operating systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5, 10. 6, and later NOTE: Fo r Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.
Install software for Mac computers on a wired network Configure the IP address 1. Connect the network cable to the product and to the n e twork. 2. Wait for 60 seconds before continuing. D uring th is time, the network recognizes the product and assigns an IP address or host name for the product.
Install software for Mac computers on a wireless network Before installing the product software, make sure the product is no t connected to the network using a network cable.
3. Select Hewlett Packard . 4. Select HP Uninstaller . 5. Select the product from the list of devices, and then click the Uninstall button. 6. After the software is uninstalled, restart the computer and empty the T rash.
Software for Mac computers Supported utilities for Mac ( network models onl y) HP Utility for Mac Use the HP Utility to set up produc t features that are not available in the printer driv er. You can use the HP Utility when the product uses a un iversal serial bus (USB) cable or is connected to a TCP/IP-based ne twork.
Print with Mac Cancel a print job w ith Mac 1. If the print job is cu rrently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressi ng the Cancel button clear s th e job tha t th e prod uct is cur rentl y proce ssing.
Create a printing pr eset 1. On th e File menu, click the Print option. 2. Select the driver. 3. Select the print settings that you want to save for reuse. 4. In th e Presets menu, click the Save As.. . option, and type a name for the preset. 5. Clic k the OK button.
Print multiple pages on one sheet of paper with Mac 1. On th e File menu, click the Print option. 2. Select the driver. 3. Open the Lay out menu. 4. From the Pag es per Sheet menu, selec t the number of p ages that you want to print on each sheet (1, 2, 4, 6, 9, or 16).
Set the color options wi th Mac Use the Color Options menu or the Color/Quality Options menu to control how colo rs are interpreted and printed from software programs. 1. On th e File menu, click the Print option. 2. Select the driver. 3. Open the Color Options menu or the Color/Quality Options menu.
4 Connect the pr oduct ● Supported network operating systems (network models only) ● Connect with USB ● Connect to a network ( network models only) ENWW 23.
Supported network ope rating systems (network models only) The product supports the following operating systems for wireless printing: ● Windows 7 (32-b it and 64-bit) ● Windows Vista (32-b it and.
Connect with USB This product supports a USB 2.0 connection. Use an A-to-B type USB cable . HP recommends using a cable that is no longer than 2 m (6.5 ft). CAUTION: Do not conne ct the USB cable until the installation softwa re prompts you t o co nnect it.
NOTE: The installation CD is not required during an H P Smart Install. Do not insert the software installation CD into the computer CD drive. 1. Turn the product on.
Connect to a network (network mode ls only) The product can connect to wired or wireless networks. NOTE: You cannot connect to a wired and wireless ne twork simultaneously.
Configure the IP address 1. Connect the network cable to the product and to the n e twork. 2. Wait for 60 seconds before continuing. D uring th is time, the network recognizes the product and assigns an IP address or host name for the product.
5. Clic k the Downlo ad button. 6. Follow the onscreen instructions to complete the product ins tallation. Install the s oft ware with the software CD 1. Quit all p rogr ams on the com pute r. 2. Install the software from the CD. 3. Follow the on screen instructions.
NOTE: The installation CD is not required during a H P Smart Install. Do not insert the software installation CD into the computer CD drive. 1. Turn on the product, and then connect the USB cable to the product and the computer. The installation program should start automat ically.
3. When the installation is co mplete, p r int a configur ation page to make sure that the product has a SSID n ame. 4. When installation is complete, d isconnect the USB cable.
Infrastructur e wireless network The product comm unicates with othe r devices on the netw ork through a wireless router. Ad-hoc wireless ne twork The product comm unicates directly with other wireless devices without u sing a wireless r outer. All devices on the ad hoc network must ha ve the following: ● 802.
To prevent other users from accessing your network, turn on WPA or WEP data encryption. ● Wired Equivalent Privacy (WEP): WEP is the orig inal native security mechanism in the 802.11 standard. You create a unique key containing hexadecimal or alphanumeric characters, which other users must provide before the y can access your network.
34 Chapter 4 Connect the produc t ENWW.
5 Paper and print media ● Understand paper us e ● Change the printer driver to match the paper type and size ● Supported paper sizes ● Supported paper types ● Load paper tray ENWW 35.
Understand p aper use This product supports a variety of paper and other pr int med ia in accordance with the guidelines in this user guide. Paper or print media that does not m eet these guidelines might cause poor print quality, increased jams, and premature wear on the product.
Med ia type Do Do no t Letterhead or prep rinted fo rms ● Use only letterh ead or forms approv ed for u se in la ser print ers. ● Do not use raised or m etallic letterhead. Heavy pa per ● Use only he avy paper that is approv ed for u se in la ser print ers and me ets the wei ght speci ficatio ns for this p roduct.
Change the prin ter driver to match the pap er type and si ze NOTE: If y ou change the page settings in the software program, those settings override any settings in the printer driver. 1. On th e File menu in the software program, click Print . 2. Select the product, and then c lick the Properties or Pr efere nces button.
Supported pap er sizes This product supports v arious paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appr opriate paper size and type in your print driver befo re pri nti ng. Table 5-1 Supported paper and print media size s Size Dimensions Letter 216 x 279 mm (8.
Table 5-2 Supported envelopes and pos tcards (continued) Size Dimensions Japa nese Po stcard Post card (J IS) 100 x 148 mm (3.93 x 5.82 in) Double Japan Postcar d Rotated Double Post card (JIS) 148 x 200 mm (5.83 x 7.87 in) Cust om Minim um : 76 x 12 7 mm (3 x 5 i n) Maximu m : 216 x 356 mm (8.
Supported pap er types For a complete list of specific HP-brand paper that this produ ct supports, go to www.hp.co m/ support/ ljcp10 20series . ● Everyda y ◦ Plain ◦ Light ◦ Bond ◦ Recycled.
◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy rough ◦ HP Tough paper 42 Chapter 5 Paper and print media ENWW.
Load paper tray Load the input tray NOTE: When you a dd new paper make sure that you remove all o f the paper from the input tray and straighten the stack of new p aper. Do not fan th e paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time.
Tray capa city Tray o r bin Paper type Spec ificat ions Capa city Input tray Paper 60-220 g/m 2 (16-59 lb) Prin t qualit y is ass ured fo r HP media. 150 sheets of 75 g/m 2 (20 lb) Envelope s 60-90 g/m 2 (16-24 lb) Up to 1 0 en velop es Transparencies 0.
6 Print tasks ● Cancel a print job w ith Windows ● Basic print tasks with Windows ● Additional print tasks with Windows ● Use HP ePrint ENWW 45.
Cancel a print job wi th Windows 1. If the print job is cu rrently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressi ng the Cancel button clear s th e job tha t th e prod uct is cur rentl y proce ssing.
Basic print tasks with Windows The methods to open the print dialog fro m software programs can v ary. The procedur es that follow include a typical method. Some so ftware programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog.
Get help for any printing option wi th Windows 1. Click the Help button to open the online Help. 48 Chapter 6 Print tasks ENWW.
Change the number of prin t copies with Windows 1. On th e File menu in the software program, click Print . 2. Select the product, and then selec t the number of copies. Save custom print settings for reuse wi th Windows Use a printing s hortcut with Windows 1.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcu ts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings chang e on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print .
2. Select the product, and then click the Properties or Pr efer ence s button. 3. Click the Printing Shortcuts tab. 4. Select an ex isting shortcut as a bas e. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen.
5. Select the print options for the new shortcu t. NOTE: Y ou can select the print options on this tab or on any other tab in t h e printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the nex t step.
Select a custo m page size w ith Windows 1. On th e File menu in the software program, click Print . 2. Select the product, and then c lick the Properties or Pr efere nces button. 3. Clic k the Paper/Quality tab. 4. Clic k the Custom button. 5. Type a name for the custom size and specify the d imensions.
2. On the File menu in the software program, click Print . 3. Select the product, and then click the Properties or Pr efer ence s button. 4. Click the Fi nis hin g tab.
5. Select the Print on Both Sides (Manually) check box. Click the OK b utton to print the first side of the job. NOTE: A pop-up window appears afte r you send the print job. Perform one o f the following actions to clear the window and resume pri nti ng: ● Click the Resum e button to close the pop- up window and continue printing.
2. Select the product, and then click the Properties or Pr efer ence s button. 3. Click the Fi nis hin g tab. 56 Chapter 6 Print tasks ENWW.
4. Select the number of pages per sheet from the Pages Per Sheet drop-down list. 5. Select the correct Print Page Borders , Page Order , and Orientation options. Select page ori entation with Windo ws 1. On the File menu in the software program, click Print .
2. Select the product, and then click the Properties or Pr efer ence s button. 3. Click the Fi nis hin g tab. 4. In the Orientation area, s elect th e Portrait or Landscape option.
Set color options with W indows 1. On th e File menu in the software program, click Print . 2. Select the product, and then c lick the Properties or Pr efere nces button. 3. Clic k the Color tab. 4. In th e Color Options area, click the Manual option, and then click the Settings button.
Additional print tasks with Windows Print colored text as bl ack (graysca le) with Windows 1. On th e File menu in the software program, click Print . 2. Select the product, and then c lick the Properties or Pr efere nces button. 3. Clic k the Paper/Quality tab.
Print on preprinted letterhead or forms with Win dows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Pr efer ence s button.
4. From the Ty pe is drop-down list, click the More... option. 5. Select the Othe r option. 6. Select the option for the type of paper you are using, and click the OK button.
Print on speci al paper, labels, or transpa rencies with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Pr efer ence s button.
4. From the Ty pe is drop-down list, click the More... option. 5. Select the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other op tions . 6. Select the option for the type of paper you are using, and click the OK button.
Print the first or last page on dif ferent paper with Windows 1. On the File menu in the software program, click Print . 2. Select the product, and then click the Properties or Pr efer ence s button.
3. Click the Paper/Quality tab. 4. Click the Use differe nt paper check b ox, and then s elect the necessary settings for the front cover, other pages, and back cover. Scale a document to f it page size with W indows 1. On the File menu in the software program, click Print .
2. Select the product, and then click the Properties or Pr efer ence s button. 3. Click the Effects tab. 4. Select the Print Document On option, and then sele ct a size from the dr op- dow n li st.
Add a w atermark t o a document wi th Windows 1. On th e File menu in the software program, click Print . 2. Select the product, and then c lick the Properties or Pr efere nces button. 3. Clic k the Effects tab. 4. Select a watermark from the Watermar ks drop-down list.
3. Click the Fi nis hin g tab. 4. Click the Print on B oth Sides (Manually) check box. 5. In the Booklet Printing drop-down list, select a bind in g option.
Use HP ePrint HP ePrint is a suite of Web-based printing serv ices that enable a supported HP product to print documents of the following types: ● E-mail message s and attachments sent directly to t.
c. Select your product from the list, or click the + Add printer button to add it. To add the product, you need the product code, which i s the segment of the product e-mail address that is before the @ symbol. NOTE: This code is valid for only 24 hours fr om the time you enable HP Web Servic es.
● Mail ● Photos ● Safar i ● Select thir d-party applications NOTE: The produc t must be connected to a wired or wireless network. To print, fo llow these steps: 1.
7C o l o r ● Adjust color ● Match co lors ENWW 73.
Adjust color Manage color by changing the settings on the Color tab in the printer d river. Change the color them e for a print job 1. On th e File menu in the software program, click Print . 2. Clic k Properties or Preferences . 3. Clic k the Color tab.
Change the color opti ons Change the color options settings for the current print job from the color tab of the printer driver. 1. On th e File menu in the software program, click Print . 2. Clic k Properties or Preferences . 3. Clic k the Color tab. 4.
Table 7-1 Manual color optio ns Setting descrip tion Setting opt ions Edge Con trol The Edge Control setting determines the rendering of edges . Edge c ontrol has two com ponent s: adapt ive halfto ning and t rapping . Adapt ive hal ftoning in crease s edge sharpness .
Match colors For most users, the best method for matc hing co lors is to print sRGB colors. The process of matching printer output co lor to your computer sc reen is co mplex, because pr inters and computer monitors use different meth ods of producing color.
78 Chapter 7 Color ENWW.
8 Manage and main tain the product ● Print information pages ● Use the HP Embedded Web Server (network models only) ● Product security features ● Economy settings ● Manage supplies and acces.
Print in forma tion pa ges You can print the following info rmat ion pages. Page Descrip tion Configuration p age Prints a lis t of the product settin gs Supp lies St atus page The su pplie s status p.
Use the HP Embedd ed Web Server (network mode ls only) This product is equipped with an embedded Web server (EWS), which provides access to information about product and ne twork activities.
Tab or section Des cription Status tab Provi des produc t, status, and configu ration inf ormat ion. ● Device Status : Sh ows the pr oduct stat us and sho ws the life remaining of HP supp lies, with 0% indi cating that a su pply is em pty. ● Supplies Status : Shows the ap proxima te perc ent li fe rema ining o f HP sup plies.
Tab or section Des cription System tab Provides the a bility to configure the produc t from your computer. ● Paper Setup : Allow s you to change the paper-handling defaults for the product. ● Print Quality : Allows you to change the print quality defaults f or the product, including calibra tion set tings.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the pro duc t. For in-depth information about HP's s ecu re imaging a nd printing solutions, visit www.
Economy settings Set Auto-On/Auto-Off mode Auto-OnAuto-Off is an energy-saving featur e of this product. After a user-spe cified time period , the product automatically reduces its power consumption. The prod uct retur ns to the ready state when a button is pressed or a print job is received.
Manage supplies and a ccessories Correctly using, storing, and mon it oring the print cartridge and imaging drum can help ensure high- quality print output.
set to Continue At Very Low . Onc e an HP print cartridge has reached “Very Low”, HP’s Premium Protection Warranty on that cartridge h as ended. 1. In the Windows sy stem tray, right-click the Dev ice Settings icon and then click the product name.
Recycle suppli es To recycle a genuine HP print cartridge or imaging drum, p lace the used supply in the box in which the supply arrived. Use the enclosed return label to send the used supply to HP for recycling. F or complete information, see the recycling guide that is included with each new HP supply item.
Replacement i nstructions Replace the pri nt cartridges When a print cartridge approaches the end of its useful life, you can continue printing with the current print cartridge until it no lon ger yields acceptable print quality. Once an HP print cartridge has reached “very low” , HP’s Premium Protection Warranty on tha t supply has ended.
3. Grasp the old print cartridge by the center handle and remove. 4. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag a nd box for recycling. CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.
7. Remove the protective shielding from the new print cartridge. 8. Grasp the print cartridge by the center handle and insert into the product. NOTE: C ompare the color lab el on the print cartridge to the color label in the carousel slot to make s ure the print cartridge color matches the carousel position.
9. Close the print cartridge door. NOTE: A fter closing the print cartridge door, the Ready light and A ttention light will flash. Allow up to three minutes for the product to calibrate. NOTE: If replacing another print cartridg e, you must close the print cartridge door before pressing the Cartridge button of the next print cartridge.
Replace the imag ing drum NOTE: The imag ing drum installed in this product is covered by the product warranty. Replacement imaging drums have a one-y ear limited warranty from the date of installation.
3. Lift the two levers that hold the imaging drum. 4. Remove the old imaging drum. 5. Remove the new imaging drum from the packaging. Place the used imaging drum in the bag a nd box for recycling.
6. Remove the protective shielding from the new imaging drum. CAUTION: To prevent damage , do not expose the imaging drum to light. Co ver it with a piece of paper. CAUTION: Do not touch the green roller. Fingerprints on the imaging drum can c ause print-quality problems.
9. Close the front cover. 10. Close the print cartridge door. NOTE: A fter closing the print cartridge door, the Ready light and A ttention light will flash.
Clean the product Clean the paper path If you are experiencing toner spec ks or dots on the printouts, clean the pa per path. This process uses a transparency to remove dust and toner from the paper path. Do no t use bond or rough paper. NOTE: Fo r best results use a sheet of LaserJet trans pare ncy.
98 Chapter 8 Manage and maintain the product ENWW.
9 Solve problems ● Self help ● Solve problems checklist ● Factors that affect product p erformance ● Restore factory settings ● Interpret control panel light pat terns ● Status alert mess .
Self help In addition to the information in this guide, other sources are available that prov ide helpful information. HP He lp and Lea rn Center The HP He lp and Learn Cent er and other docu ment ation are on the CD tha t came with the p roduct or in the HP Program folder o n your computer.
Solve p roblems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Check the c abling or wireless conn.
Step 4: Check the paper 1. Make sure that the paper that you are using meets specifications. 2. Make sure that the paper is loaded correctly in the input tray. Step 5: Check the software 1. Make sure that the product software is installed co rrectly. 2.
Factors that aff ect product pe rformance Several factors affect the time it takes to p rint a jo b: ● The use of special paper (such as transparencies, heavy paper, and custom-size pape r) ● Prod.
Restore fact ory settin gs Restoring the factory-set defaults returns most of the settings to the factory defaults. It will not reset the page count, tray size, or langu age. To restore the product to the factor y-default settings, follow these step s.
Interpret control panel light patterns Table 9-1 Statu s light legend Symb ol for "li ght of f" Symb ol for "ligh t on" Symb ol for "lig ht bli nking" Table 9-2 Control- panel lig ht patterns Ligh t statu s State of the pr oduct Acti on All lights are of f.
Table 9-2 Cont rol-panel lig ht patterns (con tinued) Ligh t statu s State of the pr oduct Acti on Attention light blinks. Ready light is on. T he produc t is i n manual-f eed mode . Load the cor rect pape r type and si ze into the input tray. The produc t is wai ting to print the sec ond side of a ma nual duplex print jo b.
Table 9-2 Cont rol-panel lig ht patterns (con tinued) Ligh t statu s State of the pr oduct Acti on Car tridge and atte ntion l ights blink . The pri nt cartr idge is very low an d has reac hed the en d of its esti mate d useful life. When the supp ly has reached thi s condi tion, the HP Premium Protectio n warra nty fo r that su pply has ended.
Status alert messages Status alert messages appe ar on the computer sc reen when the product has certain problems. Use t he information in the following table to solve these problems. Alert message De scription Recommended action Black Cartrid ge Low The print car tridge is nearing the estimated end of its u seful life.
Alert message De scription Recommended action Cyan Cartr idge Low The print car tridge is nearing the estimated end of its u seful life. The prod uct indi cates wh en a print cartrid ge level is low. Actual c artridge lif e remainin g may var y. Conside r having a re placement avai lable to i nstall w hen print quality i s no long er accepta ble.
Alert message De scription Recommended action Fuse r Error The prod uct has ex perien ced an er ror wit h the fuser. Turn off the product and d isconnect the power c able fr om the pr oduc t. Wait 30 second s and then reconnec t th e power cord and t urn on t he pro duct.
Alert message De scription Recommended action Magenta Cart ridge Very Low The print cart ridge is at the es t im ated en d of its usefu l life. Print quality m ay decrea se. Choos e a remi nder op tion or repl ace p rint ca rtrid ge when qu ality be comes unacce ptable.
Alert message De scription Recommended action Replac e <Col or> car tridg e The prod uct has be en custo mer con figured to stop when the supp ly level is very low. The prod uct indi cates wh en a suppl y level is very low. Ac tual car tridge li fe remai ning may vary.
Alert message De scription Recommended action Yellow Cartrid ge Low The print cartri dge is nearing the estima ted end of its u seful life. The prod uct indi cates wh en a print cartrid ge level is low.
Paper feeds incorrectly or beco mes jamme d The product d oes not pic k up pa per If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job.
NOTE: Always load paper so the short edge (width) enters the product first. 6. If you are printing on heavy, embossed, or perf orated p aper, use the manual feed fe ature and feed sheets one at a time.
1. With both hands, grasp the paper, and carefully pull it free fr om the product. 2. Open and close the print cartridge door to reset the product. Clear jams fr om the rear door 1.
2. With both hands, grasp the paper, and carefully pull it free fr om the product. 3. Close the rear door. Clear jams fr om the input tray 1. Remove the paper from the input tray.
2. With both hands, grasp the paper, and carefully pull it free fr om the product. 3. Open and close the print cartridge door to reset the product. 118 Chapter 9 Solve problems ENWW.
Improve print quali ty You can prevent most print-quality problems by follo wing these guidelines. ● Use the correct paper type setting in the printer driver ● Adjust color settings in the printer.
Adjust color settin gs in the printer driver Change the color theme for a print job 1. On th e File menu in the software program, click Print . 2. Clic k Properties or Preferences . 3. Clic k the Color tab. 4. Select a co lor theme from the Color Themes drop-down list.
4. Clic k the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust th e color settings independent from othe r settings. NOTE: Changing color settings manually can impact output.
● Use paper that is designed for use in laser printers . Do not use paper tha t is designed only fo r use in Inkjet printers. ● Use paper tha t is not too rough.
Check the print cartridges Check each print cartridge, and replace it if necessary, if you are having any of the following pro ble ms: ● The printing is too light or seems faded in areas. ● Printed pages have s mall unprinted areas. ● Printed pages hav e streaks or bands.
Print the Sup plies Status page Use the control panel to print c onfiguration and su pplies status pages that giv e details about the product and its current se ttings. ▲ Print a supplies status page. Select Print supplies status page on the Serv ices tab in the Printer Preferences.
Interpret the Pr int Quality Page 1. Make sure that the product is idle and the Ready light is on. 2. Load paper in the input tray. 3. In the Windows sy stem tray, right-click the Dev ice Settings icon and then click the product name. 4. Clic k the Device Settings button.
Inspect the pr int cartridge and imaging drum for damage 1. Remove the print cartridge from the product, and ex amine for damage. 2. If the print cartridge does not appear to be damaged, rock the print cartridge gently several times and reinstall it. Print a few pages to s ee if the problem is res olved.
The product does not print or it prints slowl y The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is r eady.
Solve c onnectivi ty problems Solve direct-connect problems If you have connected the pro duct dire ctly to a computer, check the cab le. ● Verify that the cable is connected to the computer and to the produc t. ● Verify that the cable is not longer tha n 5 m (16.
3. If you installed the product using a M icrosoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the product and then add it again. The computer is unable to communic ate with the product 1. Test network communication by pinging the network.
Solve wireless network problems Wireless conn ectivity checklist ● Make sure the network cable is not connected. ● The product and the wireless router are turned on and have power. Also make sure the wireless radio in the product is turned on. ● The service set identifier (SSID) is c orrect.
The prod uct does not print, an d the com puter has a th ird-party firewal l installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you insta ll the product or try to print, make sure you allow the programs to run.
The wireless network is not f unctioning 1. Make sure the network cable is not connected. 2. To verify if the network has lost c ommunicat ion, try connecting other devices to the netw ork. 3. Test network communication by pinging the network. a. Open a command-line prompt on y our computer.
Solve produc t software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Restart the computer to restart the spoole r process. If the spo oler ha s crashe d, no prin ter dr ivers will ap pear in the Printers folde r.
Solve com mon Mac problem s ● The printer driver is not listed in the P rint & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer drive.
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name mig ht have received your print job. Print a configuration page to check the product name. Verify that the name on the co nfiguration page matches the product name in the Print & Fax list.
136 Chapter 9 Solve problems ENWW.
A Supplies and acce ssories ● Order parts, accessories , and supplies ● Par t nu mbers ENWW 13 7.
Order parts, accessorie s, and supplies HP orig inal print ca rtrid ge, imag ing drum, and p aper www.hp .com/ go/su resup ply Orde r genuine HP pa rts or ac cesso ries www.h p.com / buy/ parts Order throu gh serv ice or s upport provid ers Contact an HP-a uthori zed se rvice o r suppo rt prov ider.
B Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty stateme nt ● HP's LaserJet imaging drum.
Hewlett-Pa ckard limi ted warranty state ment HP PRO DUCT DURATI ON OF LI MITED WA RRANTY HP LaserJet Pr ofessional CP1020 Color Printer Seri es One-year product exchange Imaging drum, CE314A , ships .
THE WA RRANTY TERMS CONTAINE D IN THIS STATE MENT, EXCE PT TO THE EXT ENT LAWFULL Y PERMITTE D, DO N OT EXCLUD E, RES TRICT OR M ODIFY AN D ARE IN ADDITION TO TH E MANDATORY ST ATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP's Premium Prote ction Warranty: LaserJe t print cartridge limited warranty statement This HP product is warranted to be free fr om defects in materials and workmanship.
HP's LaserJet im aging drum limited wa rranty statement for replacement imaging drums This HP Product i s warranted to be free from de fects in materials and workmanship for one-y ear from installation.
Data stored o n the print cartridge an d imaging drum The HP print cartridges and imaging drum used with this product contain a memory chip that assists in the operation of the product.
End User License Agreeme n t PLEASE R EAD CAR EFULLY B EFORE USING THIS SOFT WARE PRODU CT: This End -User Licens e Agreement (“EULA”) is a contract between (a) you (either an individual or the entity yo u represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“S oftware”).
Software will agree to this EULA. Upon transfer of the H P Software , your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP So ftware or Use the HP Software for commerc ial timesharing or bureau use.
OpenSSL This product includes software developed by th e OpenSSL Project for use in the OpenSSL Toolkit (http://www.ope nssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJE CT ``AS IS''.
Repack the prod uct If HP Customer Care determines that your product needs to be retur ne d to H P for repair, follo w these steps to rep ack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.
C Speci ficatio ns ● Physical specifications ● Power consumption, electrical specif ications, and acoustic emissions ● Environmental specifications ENWW 14 9.
Physical spe cifications Table C-1 Phys ical sp ecific ations 1 Specifi cation HP LaserJe t Pro CP1020 Color Printer Ser ies Product weight 11.6 kg (25.6 lb) Product height 222.8 mm (8.77 i n) Product depth 410.2 mm (16.15 in) Product width 399.6 mm (15.
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity (base models) ● Declaration of co nformity (wireless models) ● Safety s tat.
FCC regulations This equipment has been tested and found to comply with the limits for a Class B dig ital device, pursuant to Part 15 of the FC C rules. These li mits are designed to provide reasonable protection against harmful interference in a residential inst allation.
Envi ronmental pr oduct stewardship program Protecting the envi ronment Hewlett-Packard Company is committed to providing quality products in an environ mentally sound manner. This product has been designed with several attributes to minimize impacts on our env iron ment .
of waste from landfills. S ince this cartridge is bein g recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible! NOTE: Use the return label to re turn or iginal HP LaserJ et print cartridges only.
Non-U.S. return s To participate in HP Planet Partners return and recy cling program, just follow the simple directions in the recycling guide (fou nd inside the packaging of your new product supply item) or v isit www.hp. com/ recycle . Select y our country/r egion for informat io n on how to return your HP LaserJet printing supplies.
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environmen t ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.
Declaration of c onformity (base models) Decl aratio n of Co nfor mity according to ISO/IEC 17050-1 and EN 17050-1 Manufac turer's Name: H ewlet t-Pack ard Inf ormat ion Tech nolo gy R&D (Shanghai) Co ., Ltd. DoC#: BOISB-1001-00-rel.4.0 Manufact urer's Ad dress: Bu ilding 6, No.
Shang hai, C hina Decembe r 2010 For regulatory topics only , contact: Eur opean Con tact: Your Loca l Hewlett- Packar d Sales and Ser vice Off ice or Hewlett -Pack ard GmbH, Departmen t HQ- TRE / S tandards Europe, Herre nberger Straße 140, D-710 34 Böblingen (FAX: +49-7031-14-314 3) www.
Declaration of c onformity (wireless models) Decl aratio n of Co nfor mity according to ISO/IEC 17050-1 and EN 17050-1 Manufac turer's Name: H ewlet t-Pack ard Inf ormat ion Tech nolo gy R&D (Shanghai) Co ., Ltd. DoC#: BOISB-1001.01-rel.4.0 Manufact urer's Ad dress: Bu ilding 6, No.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may n ot caus e harm ful in terfer ence, and (2 ) this d evice must accept any i nterfe rence r eceived , incl uding inter feren ce that may c ause un desire d oper ation.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) o f the U.S. Food and Drug Administration h as implemented regulations for laser products manu factured since Aug ust 1, 1976. Compliance is mandatory for products ma rketed in the United States .
EMC statement (Korea) 162 Appendix D Regulatory in formation ENWW.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser A pparat HP Professional LaserJet CP1020, CP10 20nw, laserk irjoitin on käyttäjän kannalta tur vallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen su ojakotelointi estää lasersäteen pääsyn laitteen ulkopuol elle.
Substances Table (China) Restriction on Ha zardous Su bstances statement (Turkey) Türkiye Cumhuriyeti: EEE Y önetmeli ğ ine Uygundur 164 Appendix D Regulatory in formation ENWW.
Additional statements for wireless products FCC compliance statement—Un ited States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Netherlands, Norway, Poland, P o rtugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom. Notice for use in France For 2.4 GHz Wireless LAN operation of this produc t certain restrictions apply: This equipment may be used i ndoor for the entire 2400-2 483.
Vie tnam Te lecom w ired ma rking for IC TQC T ype app roved prod ucts ENWW Additional statements for wireless products 167.
168 Appendix D Regulatory in formation ENWW.
Index Symbols/N umerics 2-sided printing Windows 53 A accessorie s ordering 13 7, 138 part numbers 138 acoustic specifications 150 ad-hoc wireless network description 32 altitude specifications 150 an.
environment specifications 150 environmental features 2 environmental stewardship pro gram 1 53 ePrint AirPrint 72 HP Cloud P rint 70 HP Dir ect Pri nt 71 errors software 133 European Union, waste disposal 155 EWS.
O online support 147 opening printer drivers (Windows) 47 operating environment specifications 150 operating systems supported 14 operating systems Windows, supp or ted 8 operating syste ms, networks .
shortcuts (Windows) creat ing 50 usi ng 49 size specifications, product 150 software HP Ut ility 18 installing, USB connections 25 installing, wired networks 1 5, 29 problems 133 software license agre.
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© 20 1 1 H e wlett-P ack ard De velopment Co mpany , L.P . www .hp.com *CE913-90979* *CE913-90979* CE913-90979.
An important point after buying a device HP LASERJET PRO CP1020 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP LASERJET PRO CP1020 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP LASERJET PRO CP1020 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP LASERJET PRO CP1020 you will learn all the available features of the product, as well as information on its operation. The information that you get HP LASERJET PRO CP1020 will certainly help you make a decision on the purchase.
If you already are a holder of HP LASERJET PRO CP1020, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP LASERJET PRO CP1020.
However, one of the most important roles played by the user manual is to help in solving problems with HP LASERJET PRO CP1020. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP LASERJET PRO CP1020 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
