Instruction/ maintenance manual of the product LaserJet Enterprise 500 M551 HP
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L A SERJET ENTERP RISE 500 COLOR Us er Guide M551n M551dn M551xh.
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HP LaserJet Enterprise 500 color M551 User Guide.
Copyright and License © 2011 Copyright Hewlett-Packard Developme nt Compan y, L.P. Reproduction, adaptation, o r translation without prior written permission is prohi bited, ex cept as all owed und er the copyright laws. The infor matio n cont aine d her ein i s subj ect to change without no tice.
Conventions used in this guide TIP: Tips provide helpful hints or s hortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.
iv Conventions used in this guide ENWW.
Table of contents 1 Product basi cs ......... ............ ........ ............. ........ ............. ............. ........ ............. ........ .... ..... 1 Product compa rison ....... .......... ....... ........... ....... ........... ........
Backup/R estore menu .. ........... ........ ........... ........... ....... ........... ........ ........... ....... ....... 34 Calibrate /Cleaning menu .................... ............................ ............................... ......... 34 USB Firmwar e Upgrade menu .
HP Embedd ed Web Server ... .......... ....... ........... ....... .......... ........... ...... ....... 54 HP ePrint . ......... .............. ......... .............. ......... .............. .............. ......... .... 54 AirPrint ..............
Load T ray 1 . ....... .......... ........... ....... ........... ....... .......... ....... .......... .......... ....... .......... 82 Print enve lopes ...... .......... ...... ......... ....... .......... ...... .......... ......... ....... .......
Interpret co ntrol panel messages for suppl ies ......................... ................................... 1 10 10.XX.Y Y Supply memory er ror ..................................................... ........... 110 Black c artridge lo w .............
Select the print resolu tion ........................................................................ 127 Print on both sides (duplex ) with Windows ............................ ................................... 129 Manually print on both sides with Window s .
Change the color option s ... ................ ............ ................. ................ ........... ............ 1 61 Manual color optio ns ............... ................ .......................... ................. ................... 161 Use HP E asyColor .
Clean the p aper path ...................................... ............................. ......................... 181 Product updates ............ ........ ........... ........ ............ ........ ............ ............ ........ ............ .
The Retrieve From USB Settings menu do es not open when you insert the USB access ory .... ......... ....... .......... ...... .......... ....... .......... .......... ...... .......... ....... ......... .... 212 The file do es not pri nt from the USB storage accessory .
OpenSSL . ...... ......... ....... ......... .......... ...... ......... ....... ......... ...... .......... .......... ....... ......... .......... 232 Customer s elf-repair warran ty servic e ..... .......... ....... .......... ....... .......... ..
Restriction on Hazardou s Substa nces stateme nt (Turk ey) ........... ............ ................. ..... 247 Restriction on Haz ardous Substances statement (Ukraine) .... ....................................... 247 Index . .... ........ ...... ....
xvi ENWW.
1 Product basics ● Product comparison ● Environmental features ● Accessibility features ● Pro duc t vi ews ENWW 1.
Product compari son Model Featu res HP LaserJet Ente rprise 500 colo r M551n Part number: CF081A Performance ● Prin ts up to 33 pag es per minute (p pm) on Le tter si ze paper and 32 pp m on A4 size.
Model Featu res HP LaserJet Ente rprise 500 colo r M551dn Part number: CF082A This m odel has the sam e features as HP LaserJet Enterp rise 500 color M 551n plus the following: Paper handling ● Auto.
Envi ronmental features Dupl ex Sav e paper by using du plex pr inting as you r defaul t prin t setti ng (s elect model s only) . Print multiple pages per shee t Save p aper b y printi ng two or mo re pages of a d ocument side-by -side on one sheet of paper.
Accessibi lity features The product include s several f eatures th at aid you with accessibility issues. ● Online user guide that is compatible with text screen-readers. ● All doors and covers can be opened by using one hand. ● Paper can be loaded in Tray 1 by using one hand.
Product views Product front view 1 2 3 4 5 6 7 8 12 9 11 10 1 Output-bin extensi on 2 Stand ard output bi n 3 Duplex revers e guide (selec t models only) 4 USB port o n th e cont rol panel for walk- u.
Product back view 1 2 3 1 Slot for a cable-type security lock 2I n t e r f a c e p o r t s 3 Power con nection Interface ports 3 2 1 1 USB po rt for a t hird- party device 2 Hi-Speed U SB 2.
Serial number and model number location The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origi n, the p r oduct version, production code, and the pr oduction number of the product.
2 Control panel menus ● Control-panel layout ● Control panel menus ● Sign In m enu ● Retrieve Job From USB menu ● Retrieve Job From Device Memo ry menu ● Supplies menu ● Trays menu ● A.
Control-panel la yout The control panel includes a color, graphical and text display, job-control buttons, and three light - emitting diode (LED) status lights. 1 2 3 4 5 7 6 8 9 11 10 1 Control panel display Shows status i nformation, menus, help i nformatio n, and er ror messages .
Control-panel hel p The product has a built-in Help system that explains how to use each screen. To open the Help system, press the He lp button on the control panel. For some screens, the Help opens to a global menu where you can search for spec ific topics.
Control panel men us To use all of the capabilities of this p roduct, a firmware upgrad e might be required. HP recommends that you periodically go to www.
Retriev e Job From Device Memory menu Use the Retrieve Job From D evice Memory menu to v iew listings of jobs stored on the internal product memory. Table 2-3 Retrieve Job From Device M emory menu First level Second level Third level Fourth level Fifth level Values Retrieve J ob From Device Memory NOTE: Se lec t fro m a list o f fol ders.
Supplies men u In the following table, asterisks (*) indicate the factory default setting. Table 2-4 Suppl ies m en u First level Second level Third level Fourth level Values Manage Supplies Print Sup.
Table 2-4 S uppli es menu (conti nued ) First level Second level Third level Fourth level Values Level Gauge On * Off Reset Supp lies New Fuser Kit No * Yes Black Cartridge T h e s t a t u s i s displa yed. Cyan Cartrid ge T h e s t a t u s i s displa yed.
Trays menu In the following table, asterisks (*) indicate the factory default setting. Table 2-5 Trays menu First level Second level Values Manag e Trays Use R eques ted Tr ay Exclus ivel y * First Ma.
Administrati on menu Reports menu Table 2-6 Reports menu First level Second level Configuration/ Status Pages Print Administration Me nu Map Configuration Pa ge Supplies Status Page Usage Page File Di.
Table 2-7 General Settin gs menu (conti nued) First level Second level Third level Fourth level Values Ti me Hour Minu te AM/PM Set valu es from the l ists.
Table 2-7 General Settin gs menu (conti nued) First level Second level Third level Fourth level Values Shadows Cyan Density Magenta Density Yellow Density Black Density -5 to 5 Default = 0 Restore Color Values Image Registration Adjust Tray < X> Print Test Page X1 Shi ft Y1 Shi ft X2 Shi ft Y2 Shi ft -5.
Table 2-7 General Settin gs menu (conti nued) First level Second level Third level Fourth level Values Heavy Pa per Stan dard * Smooth En velope Co ntrol Normal * Alternate 1 Alternate 2 En vironm ent.
Table 2-7 General Settin gs menu (conti nued) First level Second level Third level Fourth level Values Edge Cont rol Off Light Normal * Maximu m Jam R ecovery Auto * Off On Auto Recovery Enab le Disab.
Retrieve From USB Settings menu Table 2-8 Retrieve From USB Settin gs menu First level Second level Values Enable Retriev e from USB Enabl e Disable * General Print Settings me nu In the following table, asterisks (*) indicate the factory default setting.
Table 2-9 General Print S ettings menu (continu ed) First level Second level Values Font Number Range: 0 – 999 Def ault = 0 Font Pitch Range: 0.44 – 99.99 Def ault = 10 Font Point Size Range: 4.00 – 999.75 Def ault = 12.00 Symbol Set Select fr om a list of s ymbol set s.
Table 2- 10 Default Prin t Options men u (continued) First level Second level Values Sides 1-sided * 2-sided 2-Si ded Format Book-style * Flip-style Edge to Ed ge Enabl ed Disabled * 24 Chapter 2 Cont.
Display Settings menu In the following table, asterisks (*) indicate the factory default setting. Table 2- 11 Disp lay Settin gs m enu First level Second level Values Display Br ightness Range: -10 to 10 Default = 0 Language Select f rom a list o f languages that the product supports.
Manage Supplies m enu In the following table, asterisks (*) indicate the factory default setting. Table 2- 12 Manage Suppl ies menu First level Second level Third level Fourth level Values Print Suppl.
Manage Trays menu In the following table, asterisks (*) indicate the factory default setting. Table 2- 13 Manage Trays m enu First leve l Values Use Req uested Tray Excl usively * First Manually Feed .
Network Settings menu In the following table, asterisks (*) indicate the factory default setting. Table 2- 14 Network Setting s menu First leve l Values I/O Timeo ut Range: 5 – 300 sec Default = 15 Jetdirect Menu See the ta ble that fol lows for det ails.
Table 2- 15 Jetdirect Men u (continue d) First level Second level Third level Fourth level Fifth level Values DHCP Renew Yes No * Pr ima ry D NS Range: 0 – 255 Default = xxx. xxx.x x.xx Secondary DNS Ra nge: 0 – 255 Default = 0.0.0.0 IPv6 Settings Enable On * Off Address Manua l Settings Enable On Off * A ddress Select from a provid ed list .
Table 2- 15 Jetdirect Men u (continue d) First level Second level Third level Fourth level Fifth level Values Diagn ostic s Embed ded Tests LAN HW Te st Yes No * HTTP Test Yes No * SNMP Test Yes No * .
Table 2- 15 Jetdirect Men u (continue d) First level Second level Third level Fourth level Fifth level Values RT T Min Defaul t = 0000 RT T Max De fault = 0000 RTT A verag e Defaul t = 0000 Ping In Pr.
Troubleshootin g menu In the following table, asterisks (*) indicate the factory default setting. Table 2- 16 Troubles hooting m enu First level Second level Third level Fourth level Values Exit Troubl eshooting NOTE: This item only displa ys if you a re backing out of the Troubleshootin g menu.
Table 2- 16 Troubles hooting m enu (c ontinued) First level Second level Third level Fourth level Values Co mpo nent Tes t Select fr om a list of availa ble c ompo nents.
Device Maintenance m enu Backup/Restore menu CAUTION: Data backup and restoration is the responsibility of the customer/administrator of the product. Service personnel should not back up or restore customer data under any circumstances. In the following table, asterisks (*) indicate the factory default setting.
USB Firmware Upgrade menu To dis play : At the product control panel, select the Device Maintenance menu, and then select the USB Firm ware Upgra de menu. Insert a USB storage device wit h a firmware upgr ad e bundle into the USB port, and follow the on- screen instructions.
36 Chapter 2 Control panel menus ENWW.
3 Software for Windows ● Supported operating systems and printer drivers for Windows ● Select the cor rect printer driver for Windows ● Change print job settings for Wi ndows ● Remove the prin.
Supported operating systems and printer drivers for Windo ws The product supports the following Windows operating systems: Opera ting sy stems Sup port ed by pr oduct Supp orted by ins taller CD in b .
HP PCL 6 driver ● Provid ed a s the d efaul t driv er on t he i n-box softw are CD . Th is dri ver is autom atically installe d unless you download a different o ne from the Inter net.
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver tha t gives you instant access to virtually any HP LaserJet product, f rom any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs.
Change print job settings for Windows Priority print settings for Windows Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Click Star t , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Star t , click Setting s , and then click Pri nte rs .
Remove the pri nter driver from Windows NOTE: You can also remov e the printer driver by running the printer driver install from the CD and choosing the uninstall option. NOTE: These steps can vary dep ending on your personal settings. Windows XP 1. Clic k Start , Control Panel , and then Ad d or Re mov e Pr ogra ms .
Supported utili ties for Windows HP Web Jet admin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product us e, control color costs , secure produ.
Software for other operating systems OS Software UNIX For HP-U X and Solaris netw orks, go to www.hp .com/ go/j etdir ectunix _softw are to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For th e latest model scri pts, go t o www.
46 Chapter 3 Softw are for Windows ENWW.
4 Use the product with Mac ● Software for Mac ● Basic print tasks with Mac ● Solve problems with a Mac ENWW 47.
Software for Ma c Supported operating sy stems and printer drivers for Mac The product supports the following Mac operating systems: ● Mac OS X v10. 5 and v10.6 NOTE: For Mac OS X v10.5 , PPC and Intel® Core™ Proc essor Macs are supported. For Mac OS X v10.
5. Clic k Add to create the printer queue. NOTE: For Mac OS X v1 0.5 and v10.6, the installation proc edure should automatically configure the installed option s. 6. Print a page from any program to make sure that the software is correctly installed. NOTE: If the installation failed, reinstall the software.
5. Find the IP address on the Embedded J etdirect page. Jetdirect Page HP Color LaserJet Page 1 6. IPv4 : If the IP address is 0 .0.0.0, or 192.0. 0.192, or 169.254.x .x, you must manually co nfigure the IP address. Otherwise, the netw ork configuration was successful.
Remove the prin ter driver from Mac operating systems You must have administrator rights to remove the software. 1. Ope n System Preferences . 2. Select Print & Fax . 3. Highlight the product. 4. Click the minus (-) symbol . 5. Delete the print queue, if ne cessary.
Change print job se ttings for Mac Priority p rint settings for Mac Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program.
Software for Mac computers HP Printer Utility for Mac Use the HP Utility to set up produc t features that are not available in the printer driv er. You can use the HP Utility when the product uses a un iversal serial bus (USB) cable or is connected to a TCP/IP-based ne twork.
Supported utilities fo r Mac HP Embedded W eb Server The product is equipped with the HP Embedded Web server, which provides access to infor mation about product a nd network activities. Access the HP Embedded Web Serve r from the HP Utility. Open the Printer Settings menu, and then select the Additional Settings option.
Basic print tasks with Mac Cancel a print job wit h a Mac If the print job is currently printing, canc el it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that th e product is currently processing.
Create and use prin ting presets with Mac Use printing presets to save the cu rre nt printer driver settings for reuse . Create a printing pr eset 1. On th e File menu, click the Print option. 2. Select t he driver. 3. Select the print settings that you want to save for reuse.
5. From the Text menu, select one of the standard messages, or select the Custom option and type a new message in the box. 6. Select options for the remaining settings. Print multiple pages on one sheet of paper with Mac 1. On th e File menu, click the Print option.
4. Clic k the Manual Duplex b ox, and select a binding option. 5. Clic k the Print button. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half. 6. Go to the produc t, and remove any blank pa per that is in T r ay 1.
Set the color options wi th Mac Use the Color Options menu or the Color/Quality Options menu to control how colo rs are interpreted and printed from software programs. 1. On th e File menu, click the Print option. 2. Select t he driver. 3. Open the Color Options menu or the Color/Quality Options menu.
60 Chapter 4 Use the produc t with Mac ENWW.
5 Connect the product with Windows ● Printer sharing disclaimer ● Connect with USB ● Connect to a network with Windows ENWW 61.
Printer sharing disclaimer HP does not support peer-to-peer networking, as the f eature is a function of M icrosoft operating systems and not of the HP printer drivers. Go to Microsoft at www.mi crosof t.com . Connect with USB This product supports a USB 2.
Connect to a network with Windows You can configure network parameters from the control panel, the HP Embedded Web Server, or for most networks, from the HP Web Jetadmin software. NOTE: HP Web Jetadmin softwa re is not supported on Mac OS X operating systems.
Table 5-1 Supp orted network protoco ls (con tinued) Net work t ype S uppo rted pr otoc ols TCP/IP IPv6 networks only ● Dynamic Host Co nfigurati on Protoc ol (DHCP) v 6 ● Multic ast List ener Dis.
Install the product on a wired network with Windows Configure the IP address 1. Connect the network cable to the product and to the n etwork. 2. Wait for 60 seconds before continuing. D uring th is time, the network recognizes the product and assigns an IP address or host name for the product.
5. Find the IP address on the Embedded J etdirect page. Jetdirect Page HP Color LaserJet Page 1 6. IPv4 : If the IP address is 0 .0.0.0, or 192.0. 0.192, or 169.254.x .x, you must manually co nfigure the IP address. Otherwise, the netw ork configuration was successful.
Configure network settin gs with Windows View or change netw ork settings Use the embed ded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits.
Manually co nfigure IPv4 TCP/IP parameters from the c ontrol panel Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default gateway.
Manually co nfigure IPv6 TCP/IP parameters from the c ontrol panel Use the control-panel Administration menus to manually set an I Pv6 address. 1. At the control panel, press the Home button.
Link speed a nd duplex settings The link speed and communication mode of the print server must match the network. For most situations, leave the product in Auto mode. Incorrect changes to the link speed and duplex settings might prevent the product from co mmunicating with other network devices.
6 Paper and print media ● Understand paper us e ● Change the printer driver to match the paper type and size in Windows ● Supported paper sizes ● Supported paper types ● Tray and bin cap aci.
Understand p aper use This product supports a variety of paper and other pr int med ia in accordance with the guidelines in this user guide. Paper or print media that does not m eet these guidelines might cause poor print quality, increased jams, and premature wear on the product.
Med ia type Do Do no t Letterhead or prep rinted fo rms ● Use only letterh ead or forms approv ed for u se in la ser print ers. ● Do not use raised or m etallic letterhead. Heavy pa per ● Use only he avy paper that is approv ed for u se in la ser print ers and me ets t he wei ght spe cifi catio ns for this p roduct.
Change the prin ter driver to match the pap er type and size in Window s 1. On th e File menu in the software program, click Print . 2. Select the product, and then c lick the Properties or Pr efere nces button. 3. Clic k the Paper/Quality tab. 4. Select a size from t he Paper s ize drop-down list.
Supported pap er sizes This product supports a number of paper size s, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the printer driver befo re pri nti ng. Table 6-1 Supported paper and print med ia sizes Size an d dime nsion s Tray 1 Tray 2 Tray 3 ( optio nal) Letter 215.
Table 6-1 Supporte d paper and print media sizes (continue d) Size an d dime nsion s Tray 1 Tray 2 Tray 3 ( optio nal) 5x8 127 x 203. 2 mm (5 x 8 i n) A6 105 x 148 mm (4.13 x 5. 83 in) Postca rd (JI S) 100 x 148 mm (3.94 x 5. 83 in) Double Postcard (JIS) 148 x 200 mm (5.
Table 6-1 Supporte d paper and print media sizes (continue d) Size an d dime nsion s Tray 1 Tray 2 Tray 3 ( optio nal) Custom 76.2 x 127 mm to 215. 9 x 355.6 mm (3.0 x 5.0 in to 8.5 x 14 in) Custom 101.6 x 148 mm to 215. 9 x 297 mm (4. 0 x 5.85 in to 8.
Supported pap er types For a complete list of specific HP-brand paper that this produ ct supports, go to www.hp.co m/ support/ lj500c olorM551 . Paper t ype Tray 1 Tray 2 1 Tray 3 (optional) Plain Pap.
Paper t ype Tray 1 Tray 2 1 Tray 3 (optional) HP Matte (120 g/m 2 ) HP Matte (160 g/m 2 ) HP Matte (200 g/m 2 ) HP Soft Gloss (120 g/m 2 ) HP Glossy ( 130 g/m 2 ) HP Glossy ( 160 g/m 2 ) HP Glossy ( 220 g/m 2 ) 1 The stack height for Tray 2 is 30 mm (1.
Tray and bin capaci ty To prevent jams, do not overfill trays. Be sure the to p of the stack is below the tray full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators.
Tray o r bin Paper t ype Specif icatio ns Quan tity Tra y 3 Pap er Rang e: 60 g/ m 2 (16 lb) b ond to 220 g/m 2 (59 lb) b ond Equivalent to 500 sheets of 75 g/m 2 (20 lb) bond Maximum stack heig ht: 56 mm (2 .2 in) Labels Maximum: 0.102 mm (0.0 04 in) thick Maximum s tack height: 56 mm (2.
Load paper trays Load Tray 1 1. Open Tray 1. 2. Slide ou t the tray extension. 3. Fold ou t the tray extension to support the paper and set the side guides to the correct width .
4. Load paper in the tray face down and the short, top edge going into the product first. 5. Make sure the stack fits under the tabs on the guides and does not exceed the tray-ful l indicators. 6. Adjust the side guides so that they lightly touch the paper stack but do not bend it.
Print envelopes If your software does not automatically fo rmat an envelope, specify Landscape for page orientation in your software program or printer driver. Use the fo llowing guidelines to set margins for return and destination addresses on Co mmercial #10 or DL envelopes: Address type Left margin Top margin Return 15 mm (0.
3. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do no t overfill the tray. Be sure the top of the stack is below the tray full indicator. NOTE: If the tray is no t adjusted correctly, an error messag e might appear during printing or the pa per might jam.
Load standard- sized paper into Tray 3 1. Slide open the tray. NOTE: Do no t open the tray while it is in use. 2. Adjust the paper-length and paper-width guides by squee zing the adjustment latches and s liding the guides to the size of the pap er bein g us ed.
4. Slide the tray into the product. 5. The control panel s hows the tray’s pap er type and size. If the configuration is not correct, follow the instructions on the control panel to change t he size or type. Load custom-size paper into Tra y 3 1. Slide open the tray.
2. Adjust the paper-length and paper-width guides by squee zing the adjustment latches and s liding the guides to the size of the pap er bein g us ed. 3. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it.
4. Slide the tray into the p roduct. The control panel shows the paper type and size. 5. The control panel prompts you to set the paper size and typ e.
Paper orienta tion for loading tra ys If you are using pa per that requires a spe cific orie ntation, load it according to the info rmation in the following tables. NOTE: The Alternative Letterhe ad Mode setting a ffects the way you load letterhead or preprinted paper.
Paper t ype Image orientation Duplex mode How to loa d paper Alternative Letterhe ad Mode = Dis abled How to lo ad paper Alternative Letterhead Mode = Enabl ed 2-sided p rinting Face up Top edge towar.
Tray 2 or optional Tray 3 Paper t ype Image orientation Duplex mode How t o loa d paper Alternative Letterhe ad Mode = Dis abled How to lo ad paper Alternative Letterhead Mode = Enabl ed Prepri nted o.
Paper t ype Image orientation Duplex mode How to loa d paper Alternative Letterhe ad Mode = Dis abled How to lo ad paper Alternative Letterhead Mode = Enabl ed 2-side d printin g F ace down Top edge t.
Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load pape r into the tray ● When you specify a particular tray o.
4. Press the up arrow or th e do wn arr ow to highlight the size or type. If you select a custom size, select the unit of measure, and then set the X dimension and the Y dimension. 5. Press the OK button to s ave your selection. 6. Press the Home button to exit the menus.
load the tray with the type or size of paper for yo ur print job before printing it. When you load the tray, the product be gins printing. Type and si ze ● Printing by type or size causes the product to pull from the tray that is loaded with the corr ect type and size of paper.
7 Print cartridges, toner collection unit, and other supplies ● Printer sharing disclaimer ● Supplies information ● Supplies views ● Manage print cartridg es ● Replacement instructions ● S.
Printer sharing disclaimer HP does not support peer-to-peer networking, as the f eature is a function of M icrosoft operating systems and not of the HP printer drivers.
Supplies v iews Print cartridge views 3 1 2 1 Plastic shiel d 2I m a g i n g d r u m 3 Pri nt cartridg e memory tag ENWW Supplies views 99.
Manage print cartridges Correctly using, sto ring, and monitoring the print ca rtridge can help e nsure high-quality print output. Change settings for print cartridges Print when a print cartridg e is.
NOTE: Us ing the Continue setting allows printing beyond Very Low and can result in unsatisfactory print quality. Store and recycle suppli es Recycle suppli es To recycle a genuine HP print cartridge, place the us ed cartridge in the box in whic h the new cartridge arrived.
Replacement instructions Replace the p rint cartridge The product uses four colors and has a different prin t cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on clothing, wipe it off w ith a dry cloth and wash the clothes in cold water.
4. Remove the new print c artridge from its pro te ctiv e bag . 5. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. 6. Remove the orang e protective cover from the print cartridge. CAUTION: Avoid prolonged exposure to light.
7. Align the print cartridge with its slot and insert the print cartridge until it clicks into place. 8. Close the front door. Replace the toner c ollection unit Replace the toner collection unit when the control panel prompts you. NOTE: The toner collection unit is designed for a si ngle use.
2. Grasp the blue label at the top of the toner collection unit and remo ve it from the product. 3. Place the attached blue cap over the blue opening at the top of the unit.
5. Insert the bottom of t h e new unit into the product first and the n push the top of the unit until it clicks into place. 6. Close the front door. NOTE: If the toner co llection unit is not installed correctly, the front door does not close completely.
Solve problems with supplies Check the print cartridges Check the print cartridge, and replac e it if necessar y, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have s mall unprinted areas.
Inspect the pr int cartridge for damage 1. Check if the memory chip is damaged or mis sing. 2. Examine the surface of the green imaging drum on the top of the print cartridge. CAUTION: Do not touch the green roller (imaging drum) on the top of the c artridge.
Repeating defects If defects repeat at regular intervals on the page, use a ruler and the table below to identify the cause of the defect. Place the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect indicates which component needs to be replaced.
Interpret control panel messages for supplies The following table contains important information about supplies status message s. 10.XX.YY Su pply memory erro r Description The product cannot read or write to a t least one print-cartridge memory chip or a memory chip is missing from a print cartridge.
Black cartridg e very low Description The print cartridge is at the estimated end of its useful life. Print quality might decrease. Replace the print cart ridge when the print q uality becomes unacceptable. Recommended action To ensure optimal print quality, HP recommends replac ing the print cartridge at this point.
Fuser kit low Description The fuser kit is low. The actu al supply life remain ing m ight va ry. Con sider ha vin g a re plac em ent f use r kit available to install when print quality is no long er acceptable. Y ou do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
Magenta cart ridge low Description The print cartridge is nearing the estimate d end of its useful life. Recommended action The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge avail able to insta ll when the print quality is no longer acceptable.
longer acceptab le. The fuser kit does not need to be repl ac ed now unl ess th e pri nt quali ty is no lon ge r acceptable. After the fuser kit reaches it s approx imated end of life, the HP Premium Protection Warranty on that fuser kit ends. Recommended action WARNING! The fuser can be hot while the product is in use.
reached its approximated end of life, HP’s premium Protection Warranty on that toner coll ection unit ends . Recommended action Replace the toner collection unit. If you wish to have the toner collection unit operate past its estimated capacity, configure the product to continue printing by using the Manage Supplies menu .
Recommended action To continue printing in co lor, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel. Toner Col lection Unit Almost Full Description The toner collection un it is almost full. This c ondit ion is equivalent to the supply life being low.
Yellow ca rtridge low Description The print cartridge is nearing the estimate d end of its useful life. Recommended action The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge avail able to insta ll when the print quality is no longer acceptable.
118 Chapter 7 Print cartridges, tone r collection unit, and other supplies ENWW.
8 Print tasks ● Cancel a print job w ith Windows ● Basic print tasks with Windows ● Use HP ePrint ● Additional print tasks with Windows ● Walk-up USB printing ENWW 119.
Cancel a print job wi th Windows 1. Press the stop button on the control pane l. 2. Press the down arrow to highlight the Cancel Current Job option, and then press the OK butt on . NOTE: It can take some time for all printing to clear after you have canceled a print job.
Basic print tasks with Windows The methods to open the print dialog fro m software programs can v ary. The procedur es that follow include a typical method. Some so ftware programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog.
Get help for any printing option wi th Windows 1. Click the Help button to open the online Help. Change the number of prin t copies with Windows 1. On th e File menu in the software program, click Print . 2. Select the product, and then select the number of copies.
2. Select the produc t, and then click the Properties or Pr efer ence s button. 3. Click the Printing Shortcuts tab. 4. Select on e of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings chang e on the other tabs in the printer driver.
Create printing shortcuts 1. On the File menu in the software program, click Print . 2. Select the produc t, and then click the Properties or Pr efer ence s button.
4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost. 5. Select the print o ptions for the new shortcut.
6. Click the Save As button. 7. Type a name for t he shortcut, and click the OK button. 126 Chapter 8 Print tasks ENWW.
Improv e print qualit y with Wind ows Select the pag e size with Windows 1. On th e File menu in the software program, click Print . 2. Select the product, and then c lick the Properties or Pr efere nces button. 3. Clic k the Paper/Quality tab. 4. Select a size from t he Paper s ize drop-down list.
3. Clic k the Paper/Quality tab. 4. In th e Print Quality area, select the resolution from the first drop-down list. 128 Chapter 8 Print tasks ENWW.
Print on both sides (duplex) with Windows NOTE: See Paper orientation for loading trays on page 90 for information about the correct way to load paper. Manually pr int on both si des with Window s NOTE: This information applies only to products that do not have an automatic duplexer.
4. Sele ct the Print on both sides ( manually) check box. Click the OK b utton to print the first side of the job. 5. Retrieve the printed sta ck from the output bin, and place it with the printed-side facing up in Tray 1. 6. On the control panel, press the OK button to print the second side of the job.
1. On the File menu in the software program, click Print . 2. Select the produc t, and then click the Properties or Pr efer ence s button. ENWW Basic print tasks with Windows 131.
3. Click the Fin ish ing tab. 4. Sele ct the Print on both sides check bo x. Click the OK button to print the job. Print multiple pages per sheet with Wind ows 1.
2. Select the produc t, and then click the Properties or Pr efer ence s button. 3. Click the Fin ish ing tab. ENWW Basic print tasks with Windows 133.
4. Select the number of pages per sheet from the Pages per sheet drop-down list. 5. Select the correct Print page borders , Page order , and Orientation options. Select page ori entation with Windo ws 1. On the File menu in the software program, click Print .
2. Select the produc t, and then click the Properties or Pr efer ence s button. 3. Click the Fin ish ing tab. 4. In the Orie ntation area, sele ct the Portrait or Landscape option. To print the pa ge image upside down, select the Rotate by 180 degrees option.
Set color options with W indows 1. On th e File menu in the software program, click Print . 2. Select the product, and then c lick the Properties or Pr efere nces button. 3. Clic k the Color tab. 4. Clic k the HP EasyCo lor che ck box to cle ar it. 5.
Use HP ePrint Use HP ePrint to print documents by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled devi ce. NOTE: The product must be connected to a network a nd have Internet access to use H P ePrint. 1.
Additional print tasks with Windows Print colored text as bl ack (graysca le) with Windows 1. On th e File menu in the software program, click Print . 2. Select the product, and then c lick the Properties or Pr efere nces button. 3. Clic k the Advanced tab.
Print on preprinted letterhead or forms with Win dows 1. On the File menu in the software program, click Print . 2. Select the produc t, and then click the Properties or Pr efer ence s button.
4. From the Paper type drop-down l ist, click the More... option. 5. Ex pand the list of Type is: options. 140 Chapter 8 Print tasks ENWW.
6. Ex pand the list of Other options. 7. Select the option for the type of paper you are using, and click the OK button. Print on speci al paper, labels, or transpa rencies with Windows 1.
2. Select the produc t, and then click the Properties or Pr efer ence s button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down l ist, click the More.
5. Ex pand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. NOTE: Labels and transp arencies are in the list of Other op tions . 7. Select the option for the type of paper you are using, and click the OK button.
Print the first or last page on dif ferent paper with Windows 1. On the File menu in the software program, click Print . 2. Select the produc t, and then click the Properties or Pr efer ence s button.
4. In the S pecial pages area, click the Print pages on different paper option, and then click th e Settings button. 5. In the Pages in document area, select either the First or Last op tion. 6. Select the c orrect options from the Paper source and Paper type drop-down lists.
7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page. 8. Click the OK button. Scale a document to f it page size with W indows 1. On the File menu in the software program, click Print .
2. Select the produc t, and then click the Properties or Pr efer ence s button. 3. Click the Effects tab. 4. Sele ct the Print document on option, a n d then sele ct a si ze fr om the dr op- dow n list .
Add a w atermark t o a document wi th Windows 1. On th e File menu in the software program, click Print . 2. Select the product, and then c lick the Properties or Pr efere nces button. 3. Clic k the E ffects tab. 4. Select a watermark from the Watermar ks drop-down list.
Create a booklet with Windows 1. On the File menu in the software program, click Print . 2. Select the produc t, and then click the Properties or Pr efer ence s button.
4. Sele ct the Print on both sides check bo x. 5. In the Booklet layout drop-down l ist, click the Left b ind ing or Right binding option. The Pages per sheet option automatically changes to 2 pages per s heet .
CAUTION: If you turn off t he product, all Quick Copy , Proof and Hold , and Personal Job types of stored jobs are deleted. To permanently store the job and prevent the product from deleting it when space is need ed for something else, select the Store d Job opt ion i n the driv er.
3. Click the Job Storage tab. 4. Se lect a Job Storage Mode option, and then click th e OK button. Print a stored job 1. Press the Home button. 152 Chapter 8 Print tasks ENWW.
2. Press the down arrow to highlight the Retrieve Job From Device Memory menu, and then press the OK button. 3. Press the down arrow to highlight your user name, and then press the OK butt on . 4. Press the down arrow to highlight a job name, and then press the OK butt on .
Temporarily store a personal job on the product and print it later NOTE: The product deletes the job after y ou print it. 1. On th e File menu in the software program, click Print . 2. Select the product, and then c lick the Properties or Pr efere nces button.
3. Clic k the Job Storage tab. 4. In th e Job Storage Mode area, click the Stored Jo b option or the Pe rsonal Job option. 5. In th e Make Job Private area , click the PIN to print option, and enter a 4-digit personal identification number (PIN). NOTE: To print the job or to delete it, you must provide the PIN at the product control panel.
To specify a job name, c lick the Custom option and type the name. 6. Select an option from the If job name exists drop-down list. ● Select the Use Job Name + (1- 99) option to add a number to the end of the existing name. ● Select the Replace E xisting File option to overwrite a job that already has that name.
NOTE: In t he Uni ted Stat es, see www.hp. com/ go/paper for a complete list of H P brand paper. Set the duplex alignment For docu men ts th at ar e pri nted on bo th s ides , su ch as brochures, set the registration for the tray before printing to ens ure that the front and b ack of the page are aligned.
Walk-up USB printin g This product features walk-up USB printing , so you can quickly print files without sending them from a computer. The product accepts sta ndard USB storage accessories in the USB port o n the front of the product.
9C o l o r ● Adjust color/colo r settings ● Use HP EasyColor ● Match colors to y our computer screen ENWW 159.
Adjust color/colo r settings Manage color by changing the settings on the Color tab in the printer driver. Change the color them e for a print job 1. On th e File menu in the software program, click Print . 2. Clic k Properties or Preferences . 3. Clic k the Color tab.
Change the color opti ons Change the color options settings for the current print job from the color tab of the printer driver. 1. On th e File menu in the software program, click Print . 2. Clic k Properties or Preferences . 3. Clic k the Color tab. 4.
Table 9-1 Manual color optio ns Setting descrip tion Setting options Edge Con trol The Edge Control setting determines the rendering of edges . Edge c ontrol has two com ponent s: adapt ive halfto ning and t rapping . Adapt ive hal ftoning in crease s edge sha rpness .
Use HP EasyCol or If you are using the HP PCL 6 printer driver for Windows, the HP Ea syC olo r technology auto matically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts phot ographic images in .
Match colors to your computer screen The proce ss of m atch ing pr oduct outpu t color to your compu ter scr een is q uite comple x, be cause printers and computer monitors use differe nt methods of producing color.
Print color samp les To use the color samples, select the color sample that is the closest match to the desired color. Use the sample’s color value in yo ur software program to de scribe the object you wish to match. Colors might vary depending on paper type and the software pr ogram used.
166 Chapter 9 Color ENWW.
10 Manage and main tain ● Print information pages ● Use the HP Embedded Web Server ● Use HP Web Jetadmin ● Product security features ● Economy settings ● Cle an the pro duct ● Product up.
Print in forma tion pa ges Information pages provide de tails about the product and its current configuration. Use the following procedures to print commonly used information pag es: 1. At the control panel, press the Home button. 2. Open the following menus: ● Administration ● Reports ● Configuration/Status Pages or Other Pages 3.
Table 10-1 R eport s menu (co ntinu ed) First level Second level Description CMYK Samples Prints colo r sampl es for diff erent CMYK values . Use the samp les as a guid e for matchi ng printed co lors. PCL F ont Lis t Prints a l ist of all the PCL fonts tha t are insta lled.
Use the HP Embedd ed Web Server Use the HP Embedded Web S erver to view product status, configure product network settings, and to manage printing functions from your co mputer instead of from the product control panel. The fo llowing are exa mples of what you can do usin g th e H P Em bed ded We b Serv er: ● View product status information.
3. Use the up arrow button to highlight the Print item, and then press t he OK button. 4. Locate the IP address or host name on the HP Jetdirect page. NOTE: Mac OS X users can also use the Bonjour (m DNS) name located on the configurat ion page to access the Embedded Web Server.
Table 10-3 HP Embedded Web Server Genera l tab (continued) Menu Description AutoSend Configure th e product to send au tomated e-mails regarding prod uct configuration and s upplies to sp ecif ic e- mail a ddresse s. Control Panel Sn apshot Shows an image o f the cu rrent screen o n the con trol-panel displa y.
Table 10-4 HP E mbedded Web Se rver Print tab (continue d) Menu Descrip tion General Print Settings Use this i tem to manage t he print settings for this product. Manag e Trays View or change p aper type a nd si ze se ttings for e ach t ray, and a djust g ener al se ttings for all trays.
Other Links lis t NOTE: You can configure which items appear in the Other Links list by using the Edit Other Link s menu on the Gene ral tab. The following items are the default links.
Use HP Web Jetadmin HP Web Je tadmin is an award-winning, industry-leadi ng tool for e fficiently ma naging a wide variety of networked HP devices, including printers, multifun ction products, and digital senders.
Product security features Security statements The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the pro duc t.
For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk Setup Guide . 1. Go to www.hp. com/ su ppor t . 2. Type S ecure Hard D isk into the search box and press Enter . 3. Clic k the HP Secure High Performance Hard Disk Drive link.
Secure stored jobs You can protect jobs that are stored on the product by assigning a PIN to them. Anyone who tries to print these protected jobs must first enter the PIN at the produc t control panel. Lock the control panel m enus You can lock various features on the control panel by using the H P Embedded Web Server.
Economy settings Optimize speed or energy usage The optimum sp eed or energy usage feature contro ls the fuser cool down behavior. The following settings are available: Faster Fi rst Page The fuse r maintain s power an d the first page proc esses faste r for any ne w job that is sent to the produ ct.
● Sleep Timer Settings ● Sleep/Auto Off Timer 3. Select one of the following options: ● Enabled ● Disabled Set the sleep timer Use the sleep timer feature to cause the product to enter sleep mode automatically after a predefined period of inactivity.
Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the prod uct eliminates or reduces these problems. Clean the pap er path and print-cartridg e areas every time tha t you change the print cartridge or whenever print-quality problems occur.
182 Chapter 10 Manage and maintain ENWW.
11 Solve problems ● Self help ● Solve general problems ch ecklist ● Restore factory settings ● Interpret control-panel messages ● Paper feeds incorrectly or becomes jammed ● Cle ar ja ms .
Self help In addition to the information in this guide, other sources are available that prov ide helpful information. Printable poster for using the product control panel This po ster is av aila ble on the produc t CD. It prin ts on fo ur full- color pages th at you can pos t near the product.
Solve gen eral problems checklist Follow these steps when trying to solve a problem with the product. 1. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable c onnections. b. Check that the power is turned on.
6. If the configuration page prints, check the fo llowing items: a. If the p age does not print correctly, the pr oblem is with the product hardware. Contact HP Customer Care. b. If the p age prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program.
Restore factory settings 1. At the product control panel, press the Home button. 2. Open the following menus: ● Administration ● General Settings ● Restore Factory Settings 3.
Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message ty pe Descriptio n Statu s messa ges Status messa ges refl ect the cu rrent st ate of t he prod uct.
Paper feeds incorrectly or beco mes jamme d ● The product does not pick u p paper ● The product picks up multiple sheets of pa per ● Prevent paper jams The product d oes not pic k up pa per If the product does not pick up paper from the tray, try these solutions.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching th e paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perf orated paper, use the manual feed feature and feed sheets one at a time.
Clear jams Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product that might need to be opened to clea r jams have g reen handles or green labels.
Clear jams in the output bin area 1. If paper is visible from the output bin, grasp the l eadi ng ed ge a nd re move it. 2. If jammed paper is v isible in the duplex output area, gently pull it to remove it.
Clear jams in Tray 1 1. If jammed paper is v isible in Tray 1, clear the jam by gently pulling the paper straight out. Tou ch th e OK button to clear the message. 2. If y ou cannot remove the paper, or if no jammed paper is visible in T ray 1, close Tray 1 and open the right door.
4. Gently pull the paper out of the pick up area. 5. Close the right door. 194 Chapter 11 Solve problems ENWW.
Clear jams in Tray 2 CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1. Open Tray 2 and ma ke sure that the paper is stacked correctly .
Clear jams in the right d oor CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. 1. Open the right door. 2. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it.
4. Lift the paper-feed cover on t he inside of the right door. If jammed p aper is present, gently pull the paper straight out to remove it. 1 2 5. Close the paper-feed cover. 6. Gently pull the paper out of the pickup area. 7. Look for paper in the Tray 2 roller area.
8. If paper is visible entering the bottom of the fuser, gently pull downward to remov e it. CAUTION: Do not touch the r ollers on the transfer roller. Contaminates c an affect print qua lity. 9. Paper could be jammed inside the fuser where it would not be visible.
11. Close the jam-access door, and push the f user completely into the p roduct. 12. Close the right door. ENWW Clear jams 199.
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) 1. Open Tray 3 and ma ke sure that the paper is stacked correctly . Remove any damaged or jammed sheets of paper.
Clear jams in the lower right doo r (Tray 3) 1. Open the lower right door. 2. If paper is v isible, gently pull the jammed paper up or down to remove it.
Change jam recovery This product provides jam recovery, a feature that you can use to reprint jamme d pages. The following options are available: ● Auto — The product atte mpts to reprint jammed pag es when sufficient memory is available. ● Off — The product does not atte mpt to reprint jammed page s.
Paper does not fee d automa tically Paper does not feed automatically Cause Solution Manu al feed is selec ted in th e softw are pro gram. Lo ad Tray 1 with pape r, or, if the pape r is lo aded, pr ess the OK button. The correct size paper is no t load ed.
Improve print quali ty You can prevent most print-quality problems by follo wing these guidelines. ● Use the correct paper type setting in the printer driver ● Adjust color settings in the printer.
4. Open the Finishing menu. 5. Select a type from the Media-ty pe drop- dow n l ist. 6. Clic k the Print button. Adjust color settin gs in the printer driver Change the color theme for a print job 1. On th e File menu in the software program, click Print .
Change the color options Change the color options settings for the current print job from the color tab of the printer driver. 1. On th e File menu in the software program, click Print . 2. Clic k Properties or Preferences . 3. Clic k the Color tab. 4.
Always use a paper type and weight that this pr oduct supports. In addition , follow these guidelines when selecting paper: ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or be nt edges.
Check the print cartridges Check each print cartridge, and replace it if necessary, if you are having any of the following pro ble ms: ● The printing is too light or seems faded in areas. ● Printed pages have s mall unprinted areas. ● Printed pages hav e streaks or bands.
HP U PD PS driv er ● Recomme nded for pr inting wit h Adobe ® softwa re progr ams or with other highly graphic s-intensive software prog rams ● Prov ides sup port for print ing fro m posts cript .
The product does not print or it prints slowl y The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is r eady. ◦ If the control panel does not indicate the product is r eady, turn the product off and then o n again.
The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer mee ts the minimum sp ecifications for this product. For a list of specifications, go to this Web site: www.h p.com / support/l j500colorM 551 .
Solve w alk-up USB printing pro blems ● The Retrieve From USB Settings menu does no t open when you insert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is no t listed in the Open From USB menu The Retrieve From USB Settin gs menu does not open when you insert the USB accessory 1.
The file that you w ant to print is not listed in the Open From USB menu 1. You might be trying to p rint a file type that th e USB printing feature d oes not support. The product sup ports .pdf , .prn , .pcl, .ps, and .c ht fil e type s. 2. You might have too many files in a single folder on the USB storage accessory.
Solve c onnectivi ty problems Solve direct-connect problems If you have connected the pro duct dire ctly to a computer, check the cab le. ● Verify that the cable is connected to the computer and to the produc t. ● Verify that the cable is not longer tha n 2 m (6.
3. If you installed the product using a M icrosoft standard TCP/IP port, use the hostname instead of the IP address. 4. If the IP address is correct, delete the product and then add it again. The computer is unable to communic ate with the product 1. Test network communication by pinging the network.
Solve produc t software problem s with Windows A printer driver for the product is not visible in the Prin ter folder 1. Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-clic k t he icon, and select Close or Disable .
Windows 7 a. Click Start . b. Click Devices and Printe rs . c. Right-click the product driver icon, and then select Printer p roperties . d. Click the Ports tab, and then click Configure Port . e. Verify the IP address, and then click OK or Cancel . f.
Solve produc t software problems with Ma c ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected produc.
When connected with a USB cabl e, the product does not appear in the Print & Fax list after the driver is selected. Software tro ubleshooting ▲ Make sur e that your Mac operati ng system is Mac O S X v10.5 or v10.6. Hardware troubleshooting 1. Make sure that the product is turned on.
220 Chapter 11 Solve problems ENWW.
A Supplies and acce ssories ● Order parts, accessories , and supplies ● Par t nu mbers ENWW 221.
Order parts, accessorie s, and supplies Orde r supp lies an d paper ww w.hp.c om/ go/suresup ply Orde r genuin e HP pa rts or ac cesso ries www.h p.com/ buy/pa rts Orde r through service or suppo rt provi ders Cont act an H P-autho rized se rvice or suppo rt provid er.
Part numb ers Ordering information and av ailability migh t change during the life of the produc t. Accessories Item Description Part number HP Color LaserJet 1 x 500 Paper Feeder 500-sheet paper and heavy media tray .
Maintenance kits Item Description Part number Fuser kit 110 Volt replacement fuser C E484A 220 Volt replacement fuser C E506A 224 Appendix A Supplies and accessories ENWW.
B Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty stateme nt ● Color LaserJet Fuser Kit, Toner.
Hewlett-Pa ckard limi ted warranty state ment HP PRO DUCT DURATI ON OF LI MITED WA RRANTY HP LaserJet Enterprise 500 color M551n, M551dn, M551x h One-year on-site war ranty HP warrants to you, the end.
HP's Premium Prote ction Warranty: LaserJe t print cartridge limited warranty statement This HP product is warranted to be free fr om defects in materials and workmanship.
Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limit ed Warranty Stateme nt This HP product is warranted to be free fro m defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
Data stored on the print cartridge The HP print cartridges used with this produc t contain a memory chip that assists in the operat ion of the pro duc t.
End User License Agreem ent PLEASE R EAD CAR EFULLY B EFORE USING THIS SOFT WARE PRODU CT: This End -User Licens e Agreement (“EULA”) is a contract between (a) you (either an individual or the entity yo u represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“S oftware”).
4. TRANSFER. a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, a nd if applicable, the Certificate of Authenticity.
OpenSSL This product includes software developed by th e OpenSSL Project for use in the OpenSSL Toolkit (http://www.ope nssl.org/) THIS SOFTWARE IS PROVIDED BY THE Open SSL PROJ ECT ``AS IS '&apo.
Customer self-repai r warranty service HP products are designed with many C ustomer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement.
Customer support Get telephone suppo rt for your cou ntry/region Have the product n ame, serial number, date of purchase, and prob lem d escri ption ready . Coun try/re gion p hone number s are on the fly er tha t was in the box with your product or at www.
C Product specifications ● Physical specifications ● Power consumption, electrical specif ications, and acoustic emissions ● Environmental specifications ENWW 235.
Physical spe cifications Table C-1 Produ ct dim ensions Product Height Depth Width Weight HP LaserJet Ente rprise 500 colo r M551n 389 mm (15. 3 in) 489 mm (19.3 in) 514 mm (20 .2 in) 36.5 k g (80.5 lb) HP LaserJet Ente rprise 500 colo r M551dn 408 mm (16.
D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety s tatements ENWW 237.
FCC regulations This equipment has been tested and found to comply with the limits for a Class B dig ital device, pursuant to Part 15 of the FC C rules. These li mits are designed to provide reasonable protection against harmful interference in a residential inst allation.
Envi ronmental pr oduct stewardship program Protecting the envi ronment Hewlett-Packard Company is committed to providing quality products in an environ mentally sound manner. This product has been designed with several attributes to minimize impacts on our env iron ment .
properly, processing them to recover plas tics and metals for new products and diverting millions of tons of waste from landfills. S ince this cartridge is bein g recycled and used in new materials, it will not be returned to you.
Residents of Alaska and Hawaii Do not use the UPS labe l. Call 1-800-34 0-2445 for infor mation and instruc tions. The U.S. Postal Service provides no-cost cartridge return transporta tion services under an arr angement with HP for Alaska and Hawaii. Non-U.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or o n its packaging indicates that this product m ust not be disposed of with your ot her h ousehol d was te.
Declaration of c onformity Decl aratio n of Co nfor mity according to ISO/IEC 17050-1 and EN 17050-1 Manufac turer's Name: Hewlett-Packard Company Do C#: BOISB-0802-03-rel.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may n ot caus e harm ful in terfer ence, and (2 ) this d evice must accept any i nterfe rence r eceived , incl uding inter feren ce that may c ause un desire d oper ation.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) o f the U.S. Food and Drug Administration h as implemented regulations for laser products manu factured since Aug ust 1, 1976. Compliance is mandatory for products ma rketed in the United States .
EMC statement (Korea) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser A pparat HP LaserJet Enterprise 5 00 color M551n, M5 51dn , M551xh , laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käyt össä kirjoittimen suojakote lointi estää lasersä teen pääsyn laitteen ulkopuolelle.
Substances Table (China) Restriction on Ha zardous Su bstances statement (Turkey) Türkiye Cumhuriyeti: EEE Y önetmeli ğ ine Uygundur Restriction on Hazardous Substances statement (Ukraine) Обла.
248 Appendix D Regulatory information ENWW.
Index Symbols/N umerics 500-sheet paper and heavy media tray models including 2 A accessorie s orde rin g 22 2 part numbers 223 acoustic specifications 236 Administration menu, control pane l 17 AirPr.
Troubleshooting menu 32 USB Firmware Upgrade menu 35 control-panel menus Retrieve From USB Settings 22 retrieve job from device memory 13 Retrieve Job From USB 12 Sign In 1 2 controlling print jobs 95.
network settings 17 3 other links list 174 print tab 172 security se ttings 173 troubleshooting tools 173 HP Embedded Web Server (EWS) features 170 network connection 170 HP ePrin t description 44 , 5.
material restrictions 241 Material Safety Data Sh eet (MSDS) 242 media custom-size, Macintosh settings 55 first page 5 6 pages per sheet 57 supported sizes 75 memory incl uded 2, 53 supply errors 110 .
paper, s pecial printing (Windows) 141 part numbers pri nt ca rtri dges 2 23 PCL drivers univ ersal 4 0 personal jobs storing temporarily (Windows) 1 54 portrait orientation selecting, Windows 134 por.
security fe atures 64 security lock locating 7 self help accessing 1 84 Service menu, contro l panel 35 Services tab Maci ntosh 5 9 settings driver presets (Mac) 56 drivers 41 drivers (Mac) 52 priorit.
Tray 3 jams 20 0, 201 trays automatic overhead transparency sensing 95 capacity 80 conf igure 9 4 double-sided printing 5 7 included 2 load 82 locating 6 Macintosh settings 53 paper orientation 90 sel.
256 Index ENWW.
.
*CF079-90908* *CF079-90908* CF0 7 9-90 90 8.
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