Instruction/ maintenance manual of the product LaserJet CP5225 HP
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Us er Guide.
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Series Printer User Guide HP Color LaserJet 3URIHVVLRQDO CP5220.
Copyright and License © 2009 Copyright Hewlett-Packard Development C ompany, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as a llowed under the c opyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product basics .............. ............ ........ ............ ........ ........... ............ ......... ........... ........ .... ........... ............. ........ ... 1 Product com parison ....... ...... .......... ...... ..
4 Use the product with M acintosh ........... .................. ............. ................... ............. ................... ...... .............. . 23 Software f or Macintosh ....... .................. ............ ................... .......
Set network services ............. ....... ......... ....... .......... ....... .......... ...... ........... ....... .. 36 Set the lin k speed ...... ............... ........... ................ .......... ................. ............... .... 36 Restore defaul ts (network settings) .
Media selection ............. .............. .............. .......... .............. ........ ............... ......... .............. ... 6 2 Color options ................. ................. ............ .................. ........... .............
Memory and font DIMMs ........... ......... ............ ........ ............ ........ ............ ......... ............ ........ .... ........... 84 Product mem ory ........... ...... ........ ...... ......... ...... ......... ...... ......... ...
Appendix B Service and suppo rt ....... .......... ...... ......... ....... ......... ...... ......... ...... ......... .......... ...... . ........... ....... 12 9 Hewlett-Pa ckard limited warranty statem ent ............ ................... ........
EMC stateme nt (Korea) ...... ....... ........... ........ ........... ....... ........... ........ ........... ....... ........... . 145 Laser stateme nt for Finla nd .... ........ ........ ..... ........ ..... ........ ..... ........ ...... ........
x ENWW.
1 Product basics ● Product com parison ● Env iro nmen tal f eatu res ● Product f eatures ● Product v iews ENWW 1.
Product compa rison Base model s ● Prints up to 2 0 pages per minu te (ppm) on lette r-size and A4-size media. ● 100-shee t multipurpo se tr ay (Tray 1 ) and 2 50-sheet input tr ay (Tr ay 2) ● Optional 500-sheet inp ut tray (Tray 3) ● Hi-Speed universal serial bus (U SB) 2.
Environm ental featur es Duplex Save paper by using duplex printing as your default print setting. Recycling Reduce waste by using recyc led paper. Recycle print cartridges by using the HP Planet Partners return proces s. See HP LaserJet print supplies on page 141 .
Product fea tures Print ● Prints up to 20 pages per minute (ppm) on letter-size and A4-size media. ● Prints at 600 x 600 dots per inch (dpi) with Image REt 3600 text and graphics. ● Includes adjustable settings to optimize print quality. ● Offers automatic duplexing (duplex models only).
Product views Front and si de view 2 3 4 5 6 1 7 8 1 Output bin (holds 250 sheets of standard paper) 2 Front door (provides access to the print cartridges) 3 Tray 2 (holds 250 sheets of standard paper.
Back view 1 2 3 4 1 Rear door (f or toner wast e bin access ) 2 DIMM door (for ad ding memory—one additi onal DIMM slot is available) 3 Hi-Speed USB 2.
2 Control panel ● Contro l-panel l ayout ● Contro l-panel m enus ENWW 7.
Contro l-panel l ayout The pr oduct ha s the following items on the c ontro l panel. ! 1 Control- panel di splay : The display provides information about the product. Use the menus on the display to establish product setting s. 2 Back arrow button : Use this button for the following actions: ● Exit the control-panel menus.
Control-pane l menus Use the menus 1. Press the OK butto n to open the men us. 2. Press the le ft arrow or right a rrow button to navigate thro ugh the l istings. 3. Press the OK butt on to s elect th e appropri ate option. An as terisk ( *) appea rs next to the active select ion.
Menu item Description Service Page Prints the service report. Diagnostics Page Prints the calibration and c olor diagnostics pages. 10 Chapt er 2 Contro l panel ENWW.
System Setup menu Use thi s menu t o esta blish basi c produc t set tings. The Syst em Setup menu ha s s evera l sub- menus. Each i s descri bed in th e followi ng tab le. Menu ite m Sub -menu it em Sub -menu it em Description Languag e Select the language for t he control-panel display messages and the product reports.
Menu item Sub-menu it em Sub-me nu ite m Description Print Qu ality Allow Color Printing Yes No Select the Yes option to allow the job to print in monochrome (black and white) or color depending on the job. This is the default setting. Select the No option t o disable color printing.
Menu ite m Sub -menu it em Sub -menu it em Description At Very Low Black Cartridge Stop Prompt Cont inue Stop : If t he product determines that the black cartri dge has reached the estimated end of life, it stops printing. The supply may still be able to produce acceptable pr int quality.
Menu item Sub-menu it em Sub-me nu ite m Description User-Defined Low Black Cyan Magenta Yellow (1-100) The user-defined percentage threshold determines w hen the product begins reporting that the cartridge life is low. The message appea rs on the control-panel displa y.
Network Configurati on menu Use t his m enu to est abl ish ne twor k conf igur ati on se tti ngs . NOT E: This menu ap pears o n network m odels o nly. Menu ite m Sub-m enu it em Description TCP/I P Conf igur ati on Automatic Manual Select the A utomatic option to automatically configure all the TCP/IP settings.
16 Chapt er 2 Contro l panel ENWW.
3 Software for Windows ● Supporte d operating s ystems for Wi ndows ● Supporte d printe r drivers for Windows ● HP U niver sal Prin t Dri ver (UPD) ● Priority for print settings ● Change pri.
Supported o peratin g syste ms for Windows The prod uct support s the follo wing Wi ndows op erating sy stems: ● Windows Vista (Start er Editi on, 3 2-bit, an d 64-bi t) ● Windows V ista Server 20.
Priority for print settings Chan ges to prin t settings are pr ioritiz ed depend ing on wh ere th e change s are made: NOT E: The names of c ommands and dialog boxes mi ght vary dependin g on yo ur soft ware progra m.
Inst all th e Windows softwar e Software instal lati on types for Windo ws The s oftware inst aller in structs you when to conne ct the product to a computer or a ne twork. Af ter the produc t is connected, the ins taller giv es you the option of fi nishing the installati on without inst alling all recommen ded softwar e.
Supported uti lities HP Web Jetadmin HP Web Je tadmin is a bro wser -based man agement tool for HP Jetdir ect-conn ected prin ters within your intran et, and it shoul d be ins talled on ly on t he netw ork adm inistra tor’s c omputer.
HP ToolboxFX HP To olboxFX software is a p rogram that you c an use f or the followin g tasks : ● Check the product s tatus ● Check the supplie s sta tus and s hop online fo r su pplie s ● Set u.
4 Use the product with Macintosh ● Software for Macintosh ● Use featur es in t he Maci ntosh pr inter dr iver ENWW 23.
Software for Macintosh Supported operating systems for Macintosh The pr oduct support s the followin g Mac intosh operat ing sys tems: ● Mac OS X v10.3, v10.4, v10.5 , and v10 .6 NOT E: For Mac OS X v10.4 a nd later, PPC and Intel C ore Proce ssor M acs are s upported.
● Default printer driver settings : The de fault prin ter driver setting s determin e the sett ings use d in all pr int jobs , unles s settin gs are c hanged i n the Pag e Setu p , Prin t , or Printer Prope rties dialog boxes.
Use features in th e Macintosh p rinter driver Create and use printing presets in Macintosh Use pr inting pr esets to save the c urrent printer d river settings for re use. Create a prin ting preset 1. On the File men u, cl ick Print . 2. Select t he dr iver.
Use watermarks A water mark is a notice, such as “Co nfidential ,” that is printe d in t he backgrou nd of eac h page of a docum ent. 1. On the File me nu, cl ick Print . 2. Open the Wate rmarks menu. 3. Next to Mode , select the type of watermark to us e.
Use automatic dup lex printing 1. Insert eno ugh paper into one of the tra ys to accom modate the print job. I f you ar e loading specia l paper su ch as letterhe ad, lo ad it in one of the follo wing ways : ● For tray 1, load the lette rhead paper fac e-up wi th the bott om edg e feeding into the print er firs t.
5 Connectivity ● Supporte d network operat ing sy stems ● USB co nnecti on ● Supporte d network proto cols ● Configure the prod uct on th e network ENWW 29.
Supported n etwork ope rating syst ems The fo llowing operat ing system s suppo rt ne twork p rinting: ● Windows Vista (Start er Editi on, 3 2-bit, an d 64-bi t) ● Windows V ista Server 2008 (32-b.
USB connection NOT E: Do not connec t the USB cable before i nstallin g the software. The i nstallati on progr am will notify you wh en the USB cable shoul d be conn ected. This produ ct supports a USB 2.0 connecti on. You must use an A-to-B type USB cabl e for printing.
Table 5-3 M essaging and managemen t Service name Descripti on HTTP (hypertext transfer prot ocol) Allows Web browsers to communicate wit h embedded Web server. SNMP (simple network management protocol) Used by network programs for product management.
Conf igure the prod uct on th e netwo rk To con figure netw ork para meters on the produc t, use the pr oduct con trol pa nel, or the emb edded Web server. For Wind ows oper ating sy stems, u se the HP Toolbo xFX so ftware. For Mac O S X, use the Utility b utton.
Use the cont rol-panel menus 1. On the contr ol panel , press the OK button. 2. Use the arrow b uttons to selec t the Reports menu, an d then press the OK button. 3. Use the arrow butto ns to selec t Configuration Report , and then pr ess the OK bu tton.
Subnet ma sk The subnet mask is a me chani sm used to di vide a sing le IP ne twork in to se veral d iffere nt subnet works. For a gi ven n etwork clas s, a porti on of a n IP addr ess tha t would normal ly be us ed to ide ntify a n ode is used, i nstead, to ident ify a su bnetwork .
Automatic configuration NOT E: The Autom ati c optio n is the default Network Configuration TCP/IP Config uration s etti ng. 1. On the contr ol panel , press the OK button. 2. Use the arr ow butt ons to sel ect the Network Configuration menu, and the n press the OK butto n.
3. Use the ar row butto ns to select t he Link Speed menu , and then press t he OK button. 4. Use the arrow butto ns to select one of the li nk speed option s, and then pre ss the OK button. Rest ore defa ults (netwo rk setti ngs) 1. On the c ontrol p anel, press th e OK button.
38 Chapt er 5 Conne ctivity ENWW.
6 Paper and print media ● Understa nd paper and print media use ● Supporte d paper a nd prin t medi a size s ● Supporte d paper t ypes and tra y capac ity ● Supporte d paper size s for d uplex.
Understand pa per and p rint media u se This pr oduct sup ports a var iety o f paper an d other pr int media in accor dance with the guid elines in this user g uide.
Supported p aper and print medi a sizes This product supports a numbe r of paper si zes, and it ad apts to v arious media. NOT E: To obtain best print resul ts, sel ect the app ropriate paper si ze and type in yo ur print dr iver befor e prin tin g.
Size Dimensio ns Tra y 1 Tra y 2 Optional Tray 3 Custom Minimum: 76 x 127 mm (3 x 5 in) Maximum: 320 x 470 mm (12. 6 x 18.5 in) Minimum: 148 x 182 mm (5.8 x 7.1 in) Maximum: 297 x 432 mm (11. 7 x 17 in) Minimum: 210 x 148 mm (8.3 x 5.8 in) Maximum: 297 x 432 mm (11.
Supported pa per types a nd tray cap acity Media t ype Dimens ions 1 Weight Capacity 2 Pape r or ienta tio n Paper, including the following types: ● Plain ● Letterhead ● Colo r ● Preprinted ● Prepunched ● Recyc led Tray 1 minimu m: 76 x 127 mm (3 x 5 in) Tray 1 max imum : 320 x 470 m m (12.
Media t ype Dimens ions 1 Weig ht Capacity 2 Paper orient ation Labels 3 A4 or Letter Thickness: up to 0.23 mm (9 mils) Tray 1: up to 10 mm (0.4 in) Side to be printed on face- down, with the top edge.
Special pa per or print med ia guideli nes This produ ct supports printing on spe cial media . Use the followi ng guidelin es to obtain sa tisfactor y resul ts. When using s pecial p aper or print m edia, be s ure to set the type and size in t he print er dri ver to o btain the best resul ts.
Load trays Load Tray 1 1. Open Tray 1. 2. If loading long sheets o f media, p ull o ut the ext ension t ray. 46 Chapt er 6 Paper and pr int media ENWW.
3. Extend the paper g uides ful ly (cal lout 1) and th en load the med ia stac k into Tray 1 ( callout 2) . Adjust the paper guides to the size of the paper. NOTE: Place the m edia into Tray 1 with the side to be printed on fac e-down a nd either the top (rotated media ) or righ t edge tow ard t he produ ct.
3. Place the paper fac e-up in th e tray an d make su re that it is fl at at all four co rners. Slide the paper length and width guides so that the y are a gainst th e stack of paper. NOTE: The follow ing sizes should n ot be r otated: le tter, A4, Executiv e, and B 5 (JIS).
7 Print tasks ● Canc el a p rint job ● Use featur es in t he Windo ws prin ter dri ver ENWW 49.
Cancel a pr int job You can stop a print request by using the produc t control pan el or using your software progr am. For instru ctions on how to stop a p rint req uest fro m a comp uter on a network , see the onlin e Help for the specif ic netwo rk sof tware.
Use feat ures in the Win dows prin ter dr iver Open the printer driver How do I Steps to perform Open the printer driv er On the File menu in the software program, click Prin t .
How do I S teps to perform Scale a page to f it on a selected paper size Click Print doc umen t on , and then select a size from the drop- down list. Scale a page to be a percent of the actual s ize Cl ick % of actual size , and then type the percent or adju st the slider bar.
To make the Print on Both Sides (Manually) check box avail able in the do cument options, ena ble the Allow Manual Duplexing option on the Device Settings tab in the Properties print-dri ver tabs. 1. In W indow s V ista, clic k Computer , click Co ntr ol Pan el , and then cli ck Hardware and Sound .
5. Click the OK butt on on the product co ntrol panel. 6. The odd numbered pages pr int on th e second side (bl ank) of the st acked s heets. Print a booklet a) C lick Print on both sid es . b) In the Booklet layout dro p-down l ist, click Left binding or Right binding .
How do I Steps to perform Load letterhead or preprinted paper the same way for every job, whether printing on one or bo th sides of t he page a) Open the D ocum ent Opti ons section, and then op en the Printer Features section. b) In the Al ternative Letterhead Mode drop-down list, s elect On .
56 Chapter 7 P rint tasks ENWW.
8 Color for Windows ● Manage color ● Match col ors ● Adv anc ed co lor u se ENWW 57.
Manage color Manage col or by changi ng the settings on the Color tab in the prin ter driver. Automatic Setting col or options to Automatic typica lly prod uces the be st possi ble print q uality for col or docum ents.
Settin g desc riptio n Set ting optio ns RGB Color ● Default (sRGB) instructs the pr oduct to interpre t RGB color as sRGB. The sRGB standard is the accepted standard of Microsoft and the World Wide Web Consortium ( www.w3.org ). ● Vivi d ( sRG B) instructs the prod uct to increas e the color sa turation in the midtones.
Match colors For most users, th e best me thod for mat ching colors i s to print sRGB colors. The p rocess of matc hing pri nter outp ut co lor to y our comput er sc reen is complex , becaus e printe rs and compute r monitors u se diff erent methods of produci ng color.
Use the follow ing procedu re to download the HP B asic Col or Matc h tool thr ough the softwar e CD. 1. Insert the CD into your CD-ROM d rive. The CD autoruns . 2. Select Inst all m ore soft ware . 3. Select HP Basic Color Matc h . The tool download s and install s itself .
Advanc ed colo r use The pro duct prov ides automa tic col or feature s that genera te exce llent colo r resu lts. Careful ly designe d and test ed color tabl es provide smooth, accu rate co lor rendit ion of all pr intable co lors. The p roduct a lso pr ovides sophisti cated too ls f or the e xperien ced pro fessiona l.
The l atest vers ions of Adobe P hotoShop ® , CorelDRAW ® , Microso ft Office , and many oth er prog rams use s RGB to com municate color. Becau se it is the defau lt color space in Micro soft oper ating s ystems, sRGB ha s been adopted broadly .
64 Chapt er 8 Col or for Windo ws ENWW.
9 Manage and maintain ● Informati on pages ● HP ToolboxFX ● Embedded W eb server ● Manage supplies ● Change prin t cartrid ges ● Memory and fon t DIMMs ● Clean the prod uct ● Firmware .
Information pages Use the control panel to print in format ion pages that giv e detail s about th e produc t and its curr ent settin gs. 1. Press the OK butto n to open t he men us. 2. Use the arrow b uttons to selec t the Reports menu, an d then press the OK button.
HP Tool boxFX Open HP ToolboxFX Open H P Toolbox FX in one of these w ays: ● In the Windows sy stem tray , double-cl ick the HP Toolbo xFX icon ( ). ● On the Wind ows Start me nu, cl ick Progr ams (or All Programs in Wi ndows XP and V ista), click HP , click HP Color Lase rJet CP5220 Series , a nd then c lick HP ToolboxFX .
Status The Stat us folder cont ains links to the foll owing main pa ges: ● Device stat us . This page ind icates p roduct cond itions s uch as a jam or an empt y tray. After you correct a problem , click Refresh sta tus to update the produ ct status.
Alerts The Alerts folder cont ains links to the foll owing mai n pag es: ● Set up Status Alerts . Set up th e product to send you po p-up aler ts for cer tain events , such as l ow levels of car tridge life . ● Set up E-ma il Aler ts . Set up t he produc t to send you e-mail a lerts for ce rtain even ts, such a s low levels of car tridge life .
NOTE: If a password ha s already been set, you are promp ted for it. Type the passwor d, and then click Apply . Help The Help folder contain s links to the f ollowi ng main pages: ● Troubleshooting . View trouble shooting hel p topics, print tr oubleshootin g pages, clea n the product, and open Microsoft Of fice Basic Colors.
System Settings The System Sett ings folder contain s links to the fo llowing main pages: ● Devi ce Infor mat ion . View inform ation suc h as the product desc ription and a c ontact pe rson. ● Pape r Set up . Confi gure trays or c hange the product paper -handlin g settin gs, such as def ault pape r size an d defau lt paper type.
Paper Setu p Use these opti ons to conf ig ure yo ur de faul t se ttin gs. These are t he sa me opt ion s that are av ail abl e on the con trol-pan el me nus on th e control panel .
Print Qualit y Use the se option s to i mprove the appea rance of your pr int jobs . These ar e the sa me opt ions that are availa ble on the cont rol p anel m enus. F or more informa tion, see Control -panel m enus on pag e 9 . Color Calibration ● Power On Calibration .
Product Se curity Set a pa ssword t o protect the product s etting s. After a passwor d is set , users wi ll be prompte d to enter the pass word bef ore th ey can a ccess any of th e HP Toolb oxFX pa ges that read o r write da ta from th e produc t. Setting the passwor d on thi s page al so sets the embe dded Web server pas sword.
HP Toolb oxFX, you must co nnect before you can visit these We b sites. Connec ting might r equire that you close HP To olboxFX and r eopen it. ● Support an d Troubleshoot ing . Connects to the supp ort site fo r the prod uct where y ou can searc h for help with a s pecific problem .
Embe dded Web se rver When th e produc t is co nnected to the networ k, the e mbedde d Web ser ver is a utomati cally availabl e. The em bedded W eb serv er can be acces sed t hrough a standar d Web b rowser NOT E: When the produ ct is d irectly c onnect ed to a W indows com puter, us e HP To olboxFX t o vie w the pro duct sta tus.
Embedded Web server sections The table below descri bes the basic screens of the embed ded Web ser ver. Tab or sec tio n Description Status tab Provides product, status, and configuration information. ● Device Status : Shows the product status and show s the approximate life rem aining for HP supplies.
Tab or section Description System tab Provides the ability to configure the system s ettings from a computer. ● Device Information : Allows you to name the product and assign an asset number to it. Enter t he name for the primary contact who will receive inform ation about the product.
Manage suppl ies Supplies life In June 2006, the Inter national O rganizati on for S tandardi zation (ISO) publishe d the IS O/IEC 19 798 toner c artridge yield standa rd for co lor lase r pri nters. HP a ctively partici pated in dev eloping thi s stan dard and en thusiast ically s upports its industry -wide use.
Print when cartridge is at estimated end of life A <S upply> Low message— where <Suppl y> is the color ca rtridge— appears when a print ca rtridge is nearin g the end of it s life. A <Supply> Ve ry Low message appears when the print cartr idge is at its estimat ed end of lif e.
Change prin t cartridges When a print c artridge a pproache s the end of its estima ted useful life, the control panel display s a messa ge recom mendi ng that yo u order a re placemen t.
4. Remove the new pri nt cartrid ge from its prot ective bag. NOTE: Be careful no t to dama ge the mem ory tag on the pr int cart ridge. 5. Grasp both sid es of the print cartrid ge and distri bute the toner by gently rocking the prin t cartr idge.
6. Remove th e orange protecti ve cove r from the prin t cartri dge. Place the prote ctive c over o n the used print ca rtridge to prote ct it during s hipping. CAUTION: Avoid prol onged exposur e to light. CAUTION: Do not t ouch t he green roller . Doing s o can dam age the c artridg e.
Memory and font DIMMs Product memory The produc t has one dual in line memor y module (DIM M) slot. Use the DIMM sl ot to upgrade the pro duct with the following items: ● More pr oduct mem ory (D IM.
3. Remove th e DIMM access d oor. 4. To replace a DIMM that is c urrently installed , spread the latc hes apart o n each side of the DIMM slot, lift the DIMM up at an an gle, an d pull i t out. 5. Remove the new DIMM from the antistatic p ackage, and then l ocate the alignmen t notch on th e bottom edge of the DIMM.
6. Holding the DIMM by t he edges, a lign the no tch on the DIMM with the bar in the DIMM sl ot at an angle. 7. Push down o n the DIMM until both latches engage the DIM M.
8. Reinsert the DI MM ac cess d oor. 9. Clos e the DIMM acc ess d oor. 10. Reconnect the power cable and USB o r network cable , and then turn on the pr oduct.
Enable m emory If you instal led a memory DIMM, set the printer drive r to recognize the new ly added me mory. Enable memory for Windows 1. On the Sta rt menu, poi nt to Sett ings , and cl ick Pr inte rs or Printer s and Faxes . 2. Select th is prod uct, an d then select Properties .
Clean the product usin g the embedded Web server 1. Open the embed ded Web se rver. 2. Click the System tab. 3. Click the Service menu. 4. Click the Start button. 5. Follow the produ ct control -panel ins tructio ns to comp lete the proc ess. Firmware update s To upg rade the product firmwar e, down load the f irmware update fi le fro m www.
90 Chapt er 9 Ma nage an d maintai n ENWW.
10 Solve p roblems ● Basic tr ouble shooting c heckli st ● Interp ret contro l-pane l and status -alert m essag es ● Resto re fa ctory setti ngs ● Clear j ams ● Solve im age-quali ty pro ble.
Basic troubles hooting check list If you are expe riencin g proble ms with t he pr oduct, use th e foll owing ch ecklist to identi fy the cause of the probl em: ● Is the product co nnected to power .
Interpret con trol-panel and status-alert messages The cont rol-pane l messages indi cate the current pr oduct statu s or situations that might req uire actio n. Stat us-alert messages appear on the computer screen (i n additi on to control-p anel messa ges) when the product h as certain problem s.
Control- panel me ssage Status alert Description Recommen ded action 49 Error Turn off t hen on The product experienced an internal erro r. Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it.
Control-panel message S tatus alert Description Recomm ended acti on 54.X X Erro r Turn off t hen on The product has experienced an error with one of the internal sensors. ● 54.15 = yellow ● 54.16 = magenta ● 54.17 = cyan ● 54.18 = black 1. Open the door to the cartridge tray and slide out the cartridge tray.
Control- panel me ssage Status alert Description Recommen ded action 79 Error Turn off t hen on The product has experienced an internal fi rmware er ror. Turn the product power off, wait at least 30 seconds, and t hen turn the product power on and wait for it to initialize.
Control-panel message S tatus alert Description Recomm ended acti on Incorrect supplies More than one print cartridge is installed in the incorrect slot. Be sure that each print cartridge is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow.
Control- panel me ssage Status alert Description Recommen ded action Mispri nt Press [OK] Print media has been delayed as it moves through the p roduct. Press the OK button to cle ar the message. Non HP s upply in us e A non-HP su pply is installed. This message is temporary and will disappear after several seconds.
Control-panel message S tatus alert Description Recomm ended acti on Unexpected size in tray # Load <size> press [OK] The product has detected p rint media in the tray that does not match the configuration for the tray. Load the correct media into the tray, or configure t he tray for the size that you hav e loaded.
Restore facto ry settings 1. On the contr ol panel , press the OK button. 2. Use the arrow b uttons to selec t the Servic e menu , and then press t he OK button. 3. Use the arrow b uttons to selec t the Rest ore Defa ults menu, and then p ress the OK button.
Clear jams Common causes o f jams Common causes of jams 1 Cause Soluti on The paper length and width guides are not adjusted correctly. Adjust the guides so they are agains t the paper stack. The media does not meet specifications. Use only media that meets HP specifications.
Jam locations Use this illustr ation to i dentify l ocatio ns of jams . In additi on, instr uctions appear on the contro l pane l to direc t you to the locatio n of j ammed pap er and h ow to c lear it . NOT E: Internal areas of the p roduct th at mig ht need to be op ened to c lear jam s have green han dles or green labels.
Clear jams in the ri ght do or CAUTION: The fus er can be hot w hile the product i s in us e. Wait fo r the f user to cool b efore hand ling it. 1. Open the right door . 2. If paper is vis ible enteri ng the bott om of the fuser , gently pull down ward to rem ove it.
4. If jammed paper is presen t in the d uplex pa th, gently pull the paper st raight out to remov e it. 5. Gently p ull the p aper out of the Tray 2 or Tray 3 pickup areas. 6. Paper c ould be ja mmed ins ide the fus er where it would not be vis ible. Open the fus er to check for jamme d paper insi de.
CAUTION: The fuser can be hot while the produ ct is i n use. W ait for the fuser to cool befor e handling it . a. Lift th e green ta b on the l eft side of the fuser to op en the fuser jam- access door. If paper is jammed inside t he fus er, gently pull i t straig ht out to remove i t.
c. If jam med paper is pres ent in the fuser cav ity, gent ly pull the paper straight o ut to rem ove it. d. Reinstal l the fuser. 7. Close the right d oor.
Clear jams in the o utput bin area 1. If paper is vis ible fro m the outp ut bin, grasp t he leadin g edge an d remove it. 2. If jammed paper i s visi ble in th e dupl ex output area, gen tly pull it to remove it. Clear jams in Tray 1 1. If jammed paper i s visi ble in T ray 1, clear th e jam by g ently pul ling the paper straigh t out.
2. If you can not remove th e paper, or if no jam med pa per is vi sible in Tray 1, close Tray 1 and ope n the right door. 3. If paper is visi ble ins ide the rig ht door, g ently pul l the trailing ed ge to remove it. 4. Gently p ull the pa per out of the pick up ar ea.
5. Close the right door. Clear jams in Tray 2 CAUTION: Opening a tra y when pa per is jam med can cause t he pape r to tear and leave piec es of paper in the tray, wh ich might c ause ano ther jam . Be sur e to cle ar jams b efore open ing th e tray. 1.
Clear jams in the option al 500-sheet paper and heavy media tray (Tray 3) 1. Open Tray 3 an d make sure tha t the paper is stacked cor rectly. Remov e any damaged or jammed sheets of paper.
Clear jams in the lower right door (Tray 3) 1. Open the lower right door. 2. If paper i s visi ble, gentl y pull the jamme d pape r up or down to r emove i t.
Solve i mage-quality problems Occasio nally, you might encounte r problems with print qua lity. The info rmation in the foll owing secti ons help s you identify and reso lve these issu es. Identify and correct prin t defects Use the checkl ist and p rint-qu ality is sues c harts in this s ection to sol ve print- quality problems.
General print quality iss ues The fo llowing e xamples depict L etter-s ize paper t hat ha s pass ed throug h the pr oduct short-edg e first . These example s illustr ate probl ems that would affe ct all of the pa ges th at you pr int, whet her you print in col or or i n black on ly.
Proble m Cause Solu tion Vertical streaks o r bands a ppear on the page. A A A A A B B B B B C C C C C a a a a a c c c c c b b b b b One or more pr int cartridges might be defective. Print the Supplies status page to check the remaining life. See Information pages on page 66 .
Proble m Cause Soluti on Marks repeatedly appear at even intervals on the printed side of the page. The product is not set to print on the type of media on which you want to print. In the p rinter driver, select the Paper tab and set Type is to match the type of paper on which you are printing.
Proble m Cause Solu tion The printed page is curled or wavy. T he product is not set to print on the type of media on which you want t o print. In the printer driver, select t he Paper ta b and set Type is t o match the type of paper on which you are printing.
Proble m Cause Soluti on An image that appears at the top of the page (in solid black) repeats f arther down the page (in a gray field). Software settings might affect image printing. In your software program, change the tone (darkness) of the field in which the repeated image appears.
Proble m Cause Solu tion One or more c olors are not printing, or are inaccurate. Sealing tape might be on the print cartridges. Verify that the s ealing tape has been completely re moved from the print cartridge s. The media might not meet HP specifications .
Use HP ToolboxFX t o troubleshoot print-qu ality problems NOT E: Before proce eding, pr int a Su pplies s tatus pag e to s ee the app roximat e num ber of p ages remai ning for each pr int cartri dge.
Print the print- quality trouble shooting page 1. Open HP Toolbox FX. See Open HP Too lbo xF X on pa ge 67 . 2. Click the Help folder, and the n click the Tr oubleshooting page. 3. Click the Print button, a nd then follow t he direc tions on the prin ted pages .
Solve pe rformance problems Proble m Cause Soluti on Pages print but a re totally blank. The sealing tape might still be in the print cartridges. Verify that the sealing tape has been completely removed from the print cartridges. The document might contain blank pages.
Product so ftware proble ms Proble m Soluti on A printer driver for the product is not visible in the Printer fol der ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable .
Solve co mmon Windo ws prob lems Error message: "General Protection Fau ltException OE" "Spool 32" "Illegal Operation" Cause Soluti on Close all software programs, restart Windows, and try again. Select a different printer driver.
Solve Maci ntosh probl ems Solve problems with Mac OS X NOT E: If you are installing the product u sing a USB con nection, do not connect the US B cable to the produc t and the comp uter before you install the software. Co nnecting the USB cable will ca use the Mac OS X to automa tically insta ll the product, but the installati on will be faulty .
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cau se Soluti on The product s oftware might not have been inst alled or was installed incor rect ly.
When connected with a US B cable, the product do es not appear in the P rint Center or Printer Setup Utility after the driver is s elected. Cause Soluti on This problem is caused by ei ther a software or a hardware component. Softwa re trou bleshoo ting ● Verify that the product is not plugged into any Macintosh USB keyboards.
A Supplies and accessories ● Order pa rts, acces sories, and suppli es ● Part nu mbers ENWW 127.
Order par ts, accesso ries, an d supplies Order supplies and paper www.hp.com/ go/s uresupply Order genuine HP p arts or acc essories www.hp.com/ buy/ parts Order through service or support providers Contac t an HP-authorized service or support provider.
B Service and support ● Hewlett -Packard limi ted warrant y state ment ● Print cart ridge lim ited warranty stateme nt ● End User Lic ense Agre ement ● Custom er self- repair wa rranty s ervic.
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP5220 Series printers One-year limited warranty HP war rants t o you, the end-use r custo mer, tha.
Print cartri dge li mited wa rranty stateme nt This HP product is w arranted to be free from d efects in m aterials and wo rkman ship. This war ranty d oes not a pply to products that (a) have been re.
End User Li cense Agreem ent PLEASE READ CAREFULLY BEFORE USING THIS SOFTWA RE PRODUCT: This End-User Lice nse Agreem ent (“EULA ”) is a contrac t between (a ) you (eit her an indiv idual or the ent ity you repr esent) and (b) He wlett-Pack ard Comp any (“H P”) that go vern s your us e of the softw are produc t (“So ftware”).
Softwar e will a gree to th is EULA. U pon tr ansfer of th e HP Softw are, you r license is auto maticall y term inated. b. Rest rictions. You may not r ent, lease or lend t he HP Software or Us e the HP Softwar e for comme rcial time sharing or bur eau use .
Customer s elf-repair warr anty service HP pro ducts are designed with m any Cust omer Self Repa ir (CSR ) parts to minim ize rep air tim e and allow for greater flexibil ity in per forming d efective p arts r eplaceme nt.
Customer supp ort Get telephone support, free during your warranty period, for your country/region Have the p roduct name, s erial number, date o f purchase, and problem description ready. Country/region pho ne numbers are on the flyer that was in th e box with your product or at www.
Service information form WHO IS RE TURNIN G THE EQU IPMEN T? Dat e: Person to contact: Phone: Alternate contact : Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number: Serial number: Please atta ch any rele vant printouts.
C Specifications ● Physic al specifi cation s ● Power con sumption, el ectrica l specifi cations, a nd acousti c emissi ons ● Env iro nment al s pec ifica tio ns ENWW 137.
Physical sp ecifications Table C-1 Physical specificati ons Produc t Height Depth Width Weight HP Color LaserJet CP5220 Series Printer 338 mm (13.3 in) 588 mm (23.1 in) 545 mm (21.5 in) Without print cartridges: 31.5 kg (69.5 lb) With print cartridges: 40.
D Regulatory information ● FCC regul ations ● Environ mental product s tewardshi p program ● Decl ara tio n of conf orm ity ● Safety stateme nts ENWW 139.
FCC regulations This equ ipment has been tested and found to comply wi th the l imits for a Class B di gital d evice, pu rsuant to Part 15 of the FCC rules. Thes e limits are des igned to prov ide reasonabl e protec tion against har mful interfe rence in a re sidentia l instal lation.
Environm ental produ ct stewardship prog ram Protecting the enviro nment Hewlett- Packar d Company is co mmitted to provid ing qual ity pro ducts i n an environmen tally sound manner . This pr oduct has been des igned wit h sever al attribu tes to min imize im pacts on our environ ment.
Return and recycling instru ctions Unit ed States and Pue rto Rico The en close d label i n the H P Lase rJet tone r cartr idge box is fo r the re turn and r ecycli ng of one o r more HP Laser Jet print cartri dges after us e. Please fol low the applic able instr uctions below.
Disposal of waste equipment by u sers in private household s in the European Unio n This symbol on t he product or on its packaging indicate s that this product must not be dispos ed of with your other household waste.
Declarati on of co nformity according to ISO/IEC 17050-1 and EN 17050-1; BOISB-0805-00-rel.1.0 Manufac turer’s N ame: Hewlett-Packard Compa ny Manufacturer's Address: 11311 Chinden Boulevard, B.
Safety s tatements Laser safety The Center for Devices and Radiol ogical He alth (CDRH) of the U.S. Fo od and Drug Ad ministr ation has implem ented reg ulatio ns for las er prod ucts ma nufacture d since August 1, 1976. Compl iance i s mand atory for p roducts markete d in the United States.
Laser statement for Finland Luokan 1 lase rlaite Klass 1 Laser Appar at HP Color LaserJet Pr ofess ional CP52 20 Seri es, laserki rjoitin on käyttäjän ka nnalta turvallin en luok an 1 laserl aite. Norma alissa käyt össä kir joittimen suojakoteloi nti estää las ersäteen pääsyn laittee n ulkopuo lelle .
Substances Table (Chin a) ENWW Safety st atement s 147.
148 Appendi x D Re gulato ry informa tion ENWW.
Index Symbols/Numeri cs <Color > in wrong posi tion err or messag e 96 A access ibility features 4 access ories ordering 84, 128 acousti c specifi cations 138 adva nced prin ting options Windows.
copies, numbe r of Windows 54 count erfeit su pplies 79 count ry/regi on of origin 6 cove r pages 2 6, 51 crease s, troubles hootin g 11 6 crooke d pages 11 6 curl, pap er settin gs 9 curl ed media 11.
informa tion pag es configur atio n 3 3 networ k summar y report 33 ins tall su ppl ies mess age 97 interfac e ports type s includ ed 4 inval id driv er erro r me ssage 97 IP addr ess BOOTP 34 Macinto.
Networki ng tab , embedded Web server 78 network s su bnets 34 Neut ral Gr ays 58 non-H P supplie s 79 O on/off button 5 onlin e support 135 opera ting en viro nment speci fication s 138 opera ting sy.
recycli ng HP printi ng suppl ies retu rns and envi ronmen tal prog ram 79 registrat ion, prod uct 74 remote fir mware upgrad es about 89 removi ng Macintos h softw are 2 4 repack ing t he prod uct 13.
operat ing syst ems suppor ted 30 overvi ew 34 protocol s supported 31 settin gs 9 tech nical suppo rt online 135 servic e informati on form 13 6 temperatu re specif ications 13 8 text, trouble shooti.
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© 2009 He wlett-P ack ard De velopment Com pany , L.P . www .hp.com *CE710-90921* *CE710-90921* CE710 -90 9 21.
An important point after buying a device HP LaserJet CP5225 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP LaserJet CP5225 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP LaserJet CP5225 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP LaserJet CP5225 you will learn all the available features of the product, as well as information on its operation. The information that you get HP LaserJet CP5225 will certainly help you make a decision on the purchase.
If you already are a holder of HP LaserJet CP5225, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP LaserJet CP5225.
However, one of the most important roles played by the user manual is to help in solving problems with HP LaserJet CP5225. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP LaserJet CP5225 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
