Instruction/ maintenance manual of the product 5700J HP
Go to page of 296
Us er Gui HP Off i ce je t 5 7 00 J UIser Gui de.
© Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained her ein is subject to change without notice. Reproduction, ad aptation or translation without prior written permission is prohibited, excep t as allowed under copyright laws.
Contents 1 HP Officejet J57 00 All-in-One series Help .............................................................. ................7 2 Find more information Sources of information..... ........................ ............................. .........
4 Finish setti ng up the HP All-in -One Set your preferences.............................................. ............................................................. .....19 General preferences................ ................................... ..
Select print media..................... ................................. ...................................... ................. . .......57 Tips for selecting and using print media................... ........ .......................................
9 Use the fax features Send a fax..................................................................................................................... ...........91 Send a basic fax................................. ....................................
Work with print cartridges..... .................................................... ............................................ ..123 Handle the print cartridges.............................. ................................... .....................
14 Techni cal information System requirements............. ........................ ............................. ........................ .................. ..275 Paper specifications...................................................................
1 HP Officejet J5700 All-in- One series Help For information a bout the HP All-in-One , see: • Find more in formation • HP All-in -One overview • Finish settin g up the HP All-in-One • Load or.
Chapter 1 8 HP Officejet J5700 All-in-One series Help.
2 Find more information You can access a variety of re sources, both printed and onscreen, that p rovide information about setting up and using the HP All-in-One. • Sources of i nformation Sources of information Setup Poster The Setup Poster provides instructions for setting up your HP All-in -One and installing software.
Chapter 2 10 Find more information.
3 HP All-in-One overview You can access many HP All-in-One functi ons directly, without turning on your computer. You can quickly and easily a ccomplish tasks such as maki ng a copy or sending a fax from the HP All-in-One. This section describes the HP All -in-One hardware feat ures and control panel f unctions.
Label Description 8 Lid backing 9 Rear door 10 Rear USB port 11 Power connection 12 1-LINE (fax) and 2- EXT (phone) ports Control panel features The followi ng diagram and related table provide a quick reference to the HP All-in-One control pane l features .
Label Name and Description 12 Cancel : Stops a job, exits a menu, or exits settings. 13 Start Copy Black : Starts a black-and-white copy job. 14 Start Copy Color : Starts a color copy job . 15 Start Scan : Starts a scan job and se nds it to the destination you selected using the Scan To button.
To ente r text 1. Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c corresp ond to the number 2, as shown on the button below.
Available symbols Description Available when ente ring phone numbers, and monitor dial entries - When auto-dialing, the HP All-in-One enters a pause in the numb er sequence.
This secti on contai ns the follow ing topic s: • Supported conn ection types • Connect using a USB cable • Use printer sharing Supported con nection types Description Recomme nded number of con.
To enable printe r sharing on a Mac 1. On both the cli ent and host computers, do th e following: a . Click System Preferenc es in the Dock, or, from the Apple menu, choose System Preferences . The System Prefer ences dialog appears. b .I n t h e Inte rnet & Network area, click Sharing .
Chapter 3 18 HP All-in-One overview.
4 Finish setting up the HP All-in- One After you have comp leted the steps in your Setup Poster, refer to this section to help you finish settin g up the HP All-in-One. Thi s section contains import ant setup-related information f or your device, including in formation on setti ng preferences.
3. Press or to scroll t hrough the languages. Whe n the language you want to use appears, press OK . 4. When prompte d, press 1 for Yes or 2 for No . 5. Press or to scroll through the countries/regi ons. When the country/reg ion you want to se lect appears, press OK .
For example, i f you press Menu in the Copy area and the prompt del ay time passes before you press another butt on, the message " Press Menu for settings. " appears on the display. To set the prompt delay time 1. Press Setup . 2. Press 7 , then press 3 .
To set redial op tions fro m the cont rol panel 1. Press Setup . 2. Do one of t he following: To change the Busy Redial se tting ▲ Press 5 , and then pres s 2 . This selects Advanced Fax Setup and then selects Busy Redial . To chang e the No A nswer Redia l setting ▲ Press 5 , and then pres s 3 .
NOTE: If you select Pulse Dialing , some phone system features might not be available. It can also take longer to dial a fa x or phone number. NOTE: This feature is no t supported in all coun tri es/regions. If it is not supported in your country/region, Tone or Pulse Dialing does not appear in the Basic Fax Setup menu.
TIP: You can also use the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) to help you quickly se t up some important fax settings such as th e answer mode and fax header informa tion. You can access the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) through the softwa re you installed with the HP All-in-One.
Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiw an Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you ha ve (serial or parallel), check with your teleph one company.
3. Do you subscribe to a d istinctive ring service through yo ur telephone company that provides multi ple phone numbers wi th different ring patt erns? ❑ Yes, I have distinctive ring. ❑ No. If you answered Yes, p roceed directly to Case D: Fax with a distinctive ring servic e on the same li ne .
Select your fa x setup case Now that you ha ve answered all the que stions about the equipmen t and services that share the phon e line with the HP All-in-One, you are ready to choose the best se tup case for your home or offi ce.
Other eq uipment /services sharing your fax line Recommended fax setup for parallel-type phone syste ms Recom mended fax se tup for serial-type phone systems Voice calls and answering machine (You answered Yes to questions 4 and 6 o nly.) Case I: Shared voice/fax line with answering machine Not applicable.
Case A: Separate fax li ne (no voice calls recei ved) If you have a se parate phone line on w hich you receive n o voice calls, and you have n o other equi pment connected on thi s phone line, set up the H P All-in-One as descri bed in this section.
Figure 4-2 Back view of the HP All-in-One 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL p rovider 3 Use the phone cord supplie d in the box with the HP All-in-One to connect to the "1-L INE" port To set up the H P All-in -One with DSL 1.
Case C: Set up the HP All-in-On e with a PBX phone syst em or an ISDN line If you are using either a PBX phone system or an ISDN co nverter/terminal adapter, make sure you do the foll owing: • If you are using either a PBX or an ISDN converter/terminal adaptor, c onnect the HP All-in-One to the port that is designate d for fax and phone use.
Case D: F ax with a d istinctive ring service on the same line If you subscribe to a distinctive rin g service (through your t elephone company) that allows you to have multiple phone nu mbers on one phone line, each with a different ring pa ttern, set up the HP All -in-One as described in this se ction.
Case E: Shared voice/fa x line If you receive both vo ice calls and fax call s at the same phone nu mber, and you have no other off ice equipment (or voice mai l) on this phone line, set up the HP All-in-One as described in this section.
3. Now you need to d ecide how you want the HP All-in-One to answ er calls, automatica lly or manually: • If you set up the HP All -in-One to answer calls autom atically , it an swers all incoming calls and recei ves faxes.
Figure 4-5 B ack view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in -One with voice mail 1.
example, you cannot use the HP All-in-One for faxing if you are using your computer dial- up modem to send an e -mail or access the Internet. Figure 4-6 Back view of the HP All-in-One 1 Telephone wall.
Case H: Shared voice/ fax line with computer dia l-up modem If you receive both voice calls and fax call s at the same phone number, and you also have a computer dial-up modem connected on this ph one line, set up the HP All -in-One as described in this section.
• If your computer has two phone po rts, set up the HP All -in-One as de scribed belo w. Figure 4-8 Back vi ew of the HP All-in-On e 1 Telephone wall jack 2 "IN" phone port on yo ur comput.
6. Now you need to decid e how you want the HP All-in-One to answer calls, automatically or ma nually: • If you set up the HP All -in-One to answer calls automatically , it answers all incoming calls and receives faxes.
To set up the H P All-in-One with a shar ed voice/fa x line with a nswering machine 1. Remove the wh ite plug from the port labele d 2-EXT on the back of the HP All-in-One. 2. Unplug your answ ering machine from the t elephone wall jack, and connect it to t he port labeled 2-EXT o n the back of the HP All-in -One.
There are two differ ent ways to set th e HP Al l-in-One with your com puter based on the number of pho ne ports on your com puter. Before you begin, ch eck your computer to se e if it has one or t wo phone ports. • If your compute r has only one phone port, yo u will need to purchase a para llel splitter (also called a cou pler), as shown below.
To set up the HP All -in-One on the same phone line as a computer with two phone ports 1. Remove the wh ite plug from the port labele d 2-EXT on the back of the HP All-in-One. 2. Find the phone cord that connects from the back of your computer (yo ur computer dial-up modem) t o a telephone wall jack.
Case K: Shared voice/fax line wi th computer dial-up modem and v oice mail If you receive both voice call s and fax calls at the same phone number, use a computer dial-up modem on the same phone line, an d subscribe to a voice m ail service through your telephon e company, set up the HP Al l-in-One as described in this section.
• If your computer has two phone po rts, set up the HP All -in-One as de scribed belo w. Figure 4-13 B ack view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on yo ur comput.
Change se ttings on the HP All-in-One to receive faxe s In order to receive faxes successfully, you might need to change some setting s on the HP All-in-One. If you are unsure which setting t o choose for a specific fa x option, refer to the detailed f ax setup instructions p rovided in the printed documentation.
Equipment/services sharing your fax line Recommended Auto An swer setting Description Distinctive ringing service. On The HP All-in-One automatically answers all incoming calls. Make sure the ring pattern th e phone company set for your fax line matches the Distinctive Ring setting on the HP All-in-One.
To set the number of rings befo re answering from the control panel 1. Press Setup . 2. Press 4 , and then press 3 . This selects Basic Fax Setup and then selects R ings to Answer . 3. Enter the appropriat e number of rings by us ing the keypad, or press or to change the number of rings.
• Checks for an acti ve phone line • Tests the status of your phon e line connection The HP All-in-One pri nts a report with the result s of the test. If the te st fails, review the report for informatio n on how to fix the problem and rerun the test.
4. In the Fax H eader area, type your company name and f ax number. NOTE: The informat ion you enter in the Personal In formation area is used when you send a co ver page. This informati on is not included in the fax header informatio n. 5. Click Apply or OK .
5. Enter the name, and then press OK . 6. Press 1 if you want to set up another number, or press 2 if yo u are finished creating speed dial entries. To crea te speed d ial entrie s from the HP Ph otosmart Studio (Mac) Softwar e 1. Select the HP De vice Manager from the Dock .
3. In the Fa x Speed Dial dialo g box, choose the speed dial entry that you want to edit, and then cl ick Edit Entry . 4. Make your changes, and t hen click OK .
Related topics • Set up indivi dual spee d dial entries • Text and symbols Delete sp eed dia l entries You can delete an individua l or group speed dial entry. When deleting speed dial entries, consider t he following: • Deleting an individual spe ed dial entry also delet es that entry from any groups to which you have assi gned it.
using the HP Photosmart Studio (Mac) Software, you can simply select an entry from the Phone Boo k or Address Book and the con tact information is aut omatically inserted . HP recommend s using the Add ress Book to store your f ax recipients' inform ation, rather than the Phone Book .
numbers in external application s, and you can save them to a tab-de limited text file, yo u can import tha t file into the HP All-in-O ne phone book. To export a phone book u sing the HP Photosmart Studi o (Mac) Software 1. In the HP Photosmart Stud io task bar, click Devices .
5 Load originals and load paper You can load many diffe rent types and sizes of paper in the HP All-i n-One, including letter or A4 paper, p hoto paper, transpar encies, and envelopes.
2. Slide the paper guides inward until they stop at t he left and right e dges of the paper. NOTE: Remove all orig inals from the document feeder tray before lifti ng the lid on the HP All-in -One.
3. Close the l id. Related topics • Load an original in the automatic document feeder • Clean the H P All-in-One Select print media The device is designed to work well with most types of office media. It is best to test a variety of print m edia types before buying large quant ities.
Photo media • Use the Best mode to print photogra phs. Note that in th is mode, printing take s longer and more memory is requi red from your computer. • Remove each sheet as it prints and set it aside to dry. Allowing wet me dia to stack up may cause smearing.
Media size Tray 1 Duplexer ADF Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) * Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches) * Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches)* Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inche s)* A2 Envelope (111 x 146 mm; 4.
Media size Tray 1 Duplexer ADF Photo media (8 x 10 inche s)* Photo media (10 x 20 cm)* Photo media (4 x 8 inches)* Phot o media HV* Photo media cabinet (165 x 120 mm; 6.5 x 4.7 inches)* Photo media 2L (178 x 127 mm; 7 x 5 inches)* Photo media (13 x 18 cm)* Photo media B7 (88 x 125 mm; 3.
Media size Tray 1 Duplexer ADF (3 to 8.5 inches w ide and 5 to 23 inches long) * Custom-sized media (ADF) between 127 to 216 mm wide an d 241 to 305 mm long (5 to 8.
Set minimum margins The document margins must match (or exceed) these marg in settings in portrait orientation. Media (1) Left margin (2) Right margin (3) Top margin (4) Bott om margin* U.S. Letter U.S. Legal A4 Phot o media 2 mm (0.12 inch) 2 mm (0.12 inch) 1.
• Highly textur ed stock, such as linen. It might not print evenly, and the in k can bleed into these pa pers. • Extremely sm ooth, shiny, or coated pap ers not specifically design ed for the HP All- in-One. They can jam the HP All-in-One or repel t he ink.
To loa d full-siz e paper 1. Remove the o utput tray. 2. Slide the paper-w idth guide to its oute rmost position. 3. Tap a stack of pape r on a flat surf ace to align the edges, and then check the paper for the fo llowing: • Make sure it is f ree of rips, dust, wrinkles, and curled or bent edges.
4. Insert the stack of pap er into the input tray with th e short edge forward and the print side down. Slide th e stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you l oad paper into th e input tray.
7. Flip the tray exte nder up towa rd you. NOTE: When you use legal -size paper, leave the t ray extender closed. Load 1 0 x 15 cm (4 x 6 inch ) photo paper You can load 10 x 15 cm (4 x 6 inch) photo pap er into the input tray of the HP All-in-One.
4. Slide the paper-w idth guide inward against the photo paper unti l it stops. Do not overload the input tray; make sure the stack of paper fits within th e input tray and is no high er than the top of the p aper-width gui de. 5. Replace the out put tray.
Related t opics • Load 10 x 15 cm (4 x 6 inch) photo pa per • Set the copy paper type Load envelop es You can load one or more envelopes into the i nput tray of the H P All-in-One. Do not use shiny or embossed en velopes or envelopes that ha ve clasps or windows.
• Adjust the pape r-width guide in the input tray to fit snugly against all paper. Make sure the paper-w idth guide does not bend the paper in the in put tray. • Do not force paper too far f orward in the input tray. • Use paper types that are reco mmended for the HP All-in-One.
Chapter 5 70 Load originals and load paper.
6 Print from your computer The HP All-i n-One can be used with any so ftware application t hat allows print ing. You can print a range of p rojects, such as bord erless images, newsletters, greeting cards, iron-on transfers, and post ers.
To change the paper size, orientation, or scali ng percentage 1. From the File menu in your softw are application, ch oose Page Setup . 2. Make sure the HP All-in-One is the selected printer. 3. Make changes to t he paper size, orientati on, and scaling percentag e settings, and click OK .
7 Use the copy features The HP All-in-O ne enables you to produ ce high-quality color and black-and-white copies on a variety of paper types, inclu ding transpare ncies.
Set the number of copies You can set the number of copie s that you want to print by using the Number of Copies option. To set the number of copies fro m the control panel 1.
To set the paper size from the HP Photosmart Studio (Mac) Software 1. Select the HP Device Manager from the Dock . The HP Device Manager wi ndow appears. 2. In the Tasks area, double-click Make Copi es . The HP Copy dialog box appea rs. 3. From the Paper Size pop-up menu, choose the pape r size.
Change copy speed or quality The HP All-i n-One provides three opti ons that affect co py speed and quality: • Best produces the highe st quality for all paper a nd eliminates the ba nding (striping) effect that sometimes o ccurs in solid areas. Best copies slower than the o ther quality settings.
NOTE: The setting s you specify here are only saved on the HP All-in-One. They do not adjust the set tings in the software. You ca n save your most frequently used settings by using the software that you insta lled with the HP All -in-One. To set default copy setti ngs from the HP P hotosma rt Studio (Mac) Software 1.
3. Press Start Copy Black or Start Copy Color . The HP All-in-O ne makes a 10 x 15 cm (4 x 6 inch) borderless co py of your original photo. NOTE: If you loaded tabb ed paper in the photo tray, you can remove the tab from the copy of yo ur photo once the ink has completel y dried.
9. Make any oth er changes to the settings you want. 10. Click Black Copy or Color Copy . The HP All-i n-One makes a 10 x 15 cm (4 x 6 inch) borderless co py of your orig inal photo.
4. Do one of t he following: • If you loade d your original in the docume nt feeder tray or on the glass, press until Full Pag e 91% appears. • If you loade d a full- or small-size original on t he glass, press until Fit to Page appears. 5. Press Start Copy Black or Start Copy Color .
Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to redu ce a copy of a legal-size document to a size that fits ont o letter paper. NOTE: The percentag e in the example, Legal > Ltr 72% , might not match the percentage that app ears in the display.
To adjust the copy contrast from the HP Pho tosmart Studio (Mac) Sof tware 1. Make sure you ha ve paper loaded in t he input tray. 2. Load your original print side down on the right fr ont corner of the glass or pr int side up in the doc ument feede r tray.
• Thin, colored ob jects or lines cont ain black sections • Horizontal g rainy or white bands appear i n light- to medium-gray are as To copy an ove rexposed photo 1. Make sure you have pa per loaded in the input tray. 2. Load your original photo print side down on the right front corner of the glass.
Chapter 7 84 Use the copy features.
8 Use the scan features Scanning is the proces s of converting text and pict ures into an electronic format for your computer. You can scan almost anything (photos, maga zine articles and text docu ments), as long as you are caref ul not to scratch the glass on the HP All-in-One.
3. Press OK to select the d efault application to receive the scan, or press to select a different a pplication, and t hen press OK . A preview image of the scan appears on your computer, wh ere you can edit it. 4. Make any edits to t he preview image, and the n click Accept when you are finished.
• Change an i mage save destination • Change resolution or image type • Change Te xt Editin g/OCR mode • Change the i mage previ ew setting Add a new image save destinatio n The software you installed w ith the HP All-in-One enab les you to add new appl ications to the list of possible dest inations for your scans.
9. (Optional ) Deselect Automatic mode if you want to manipulate th e scanned documen t in th e Readiris OCR software before co nverting it to text o r sendin g it to the text editor app lication.
Change r esolution or image type You might want t o permanently change the resol ution or image type of an existing destinat ion. To change the reso lution or image ty pe 1. In the HP Photosmart Studio task bar, click Devi ces . The HP Device Manager wi ndow appears.
Change the ima ge preview setting You can set the scan softw are to automaticall y send a scan to the default destination without m aking any changes in the HP Scan Pro w indow. To skip the pr eview 1. Select the HP De vice Manager from the Dock . The HP Device Manager window appears.
9 Use the fax features You can use the H P All-in-One to send and receive faxes, including color faxes. You ca n set up speed dial entri es to send faxes quickly and easily to freque ntly used numbers.
NOTE: If you need p rinted confirmation that your faxes were successfully sent, enable f ax confirmation before sending any faxes. TIP: You can also send a fax man ually by dialing from a phone or b y using the monitor di aling feature from the contro l panel.
To send a fax using spe ed dials from the co ntrol panel 1. Load your original s print side up int o the document feeder t ray. If you are sending a single-page f ax, such as a photograph, you can also l oad your original pr int side down on the glass.
prompts, or othe r sounds through the handset on your te lephone. This makes it easy for you to use a calli ng card to send your fax. Depending o n how the recipient has t heir fax machine set up , the recipient migh t answer the phone, or th e fax machine might take the call.
To send a fax using monitor di aling from the control pan el 1. Load your original s print side up int o the document feeder t ray. If you are sending a single-page f ax, such as a photograph, you can also l oad your original pr int side down on the glass.
5. Press until Scan & Fax appears, and th en pres s OK . 6. Press Start Fax Black . NOTE: If you press Start Fax Color , the fax will b e sent in black and wh ite and a message appears on the display. The HP All-in-O ne scans the originals into mem ory and sends the fax when the receiving fa x machine is available.
Send a fax to multiple re cipients You can send a fax to mult iple recipients at once by gro uping individual speed dial entries into group speed dia l entries. To send a fax to multiple re cipients from the control panel 1. Load your original s print side up int o the document feeder t ray.
6. Enter the reci pient information, and then click Add to Recipi ents . NOTE: You can also add recipie nts from the Phone Book or from the Addr ess Book . To select a recipient from the Address Book , click Open Address Book , and then drag and drop the recipient to the Fax Re cipients area.
Send a fax from th e computer You can load a black-and -white or color document, such as a photo, in the HP All-in-One, then send it as a fax wit h a cover page by using the HP Ph otosmart Studio (Mac) Software that came with the HP All-in-One.
9. If you wan t to include a cover pag e, do the following: a . From the pop-up me nu, choose HP Fax Cover Page . The HP Fax Cover Page di alog box op ens. b . From the Print Cover Page area, select wheth er you want to print the cove r page before or aft er the document you are faxing.
To send a com puter-generated cover pag e as a single-page fax 1. Select the HP Device Manager from the Dock . The HP Device Manager wi ndow appears. 2. In the Tasks menu, dou ble-click Send Fax . The Print dialog box ope ns. 3. From the Printer pop-up menu, choose t he HP All-in-One (Fax).
The follow ing resolution sett ings are availab le for sending f axes: Fine , Very Fine , Photo , and Standard . • Fine : provi des high-q uality text suitable for faxing most docu ments. This is the default setting. When se nding faxes in color, the HP All -in-One always uses t he Fine setting.
NOTE: The Ligh ter / Darker setting appl ies to black an d white faxes on ly, not color faxes. When you exit the Fax menu, thi s option returns to the default settin g unless you set your changes as the default. To change the Lig hter / Darker setting from th e cont rol pane l 1.
increases phon e charges substantially, and you can accept poorer qualit y in exchange for reduced charges. Before turning the ECM sett ing off, consider the follow ing. If you turn ECM off • The qualit y and transmission speed of faxes you send a nd receive are affected.
You can receive faxes manua lly from a phone that is: • Directly conne cted to the HP All-in-One (o n the 2-EXT port) • On the same ph one line , but not di rectly conn ected to the HP All -in-One To receive a fax manual ly 1. Make sure the HP Al l-in-One is turned on a nd you have paper loade d in the input tray.
condition occurs that prevents the HP A ll-in-One from printing ( for example, the HP All-in-One runs out of paper), the HP All- in-One will stop answering incoming fax calls.
To delete all the faxes in me mory from the co ntrol panel ▲ Turn off the H P All-in-One by pressing the Power but ton. All faxes stored in memory will be deleted from memory when you turn of f the power to the HP All-in-One. NOTE: You can also delete any faxes st ored in memory by sele cting Clear Fax Log from the Tools me nu.
3. Press until On-Forward or On-Print & Forward appears, and then press OK . • Choose On-Forward if you want to forward the fax t o another number without printing a ba ckup copy o n the HP All-in -One.
To set the paper si ze for received faxes from the con trol panel 1. Press Setup . 2. Press 4 , and then press 4 . This selects Basic Fax Setup and then selects Fa x Paper Size .
To set the junk fax mode 1. Press Setup . 2. Press 4 , and then press 7 . This selects Basic F ax Setup and then selects Junk Fax Blocke r Set Up . 3. Press 4 to select Block Junk Fax . 4. Press to select On or Off , and then press OK . Add numbers to the junk fax list There are two ways to add a numbe r to your junk list.
To remove number s from the list of junk fax numbers 1. Press Setup . 2. Press 4 , and then press 7 . This selects Basic Fax Setup and then selects Ju nk Fax Blocker Set Up . 3. Press 2 . This selects Remove Number from Junk Li st . 4. Press to scroll th rough the numbers you have bl ocked.
This secti on contai ns the follow ing topic s: • Print fax con firmation reports • Print fax error reports • Print the fax log • Print other reports Print fax confirmation reports If you need pri nted confirmation that your fa xes were successfully sent, follow these instructions to enabl e fax confirmation before sending any faxes.
On Fax Send Prints when ever there is a transmission error. On Fax Receive Prints whenever there is a receiving error. Print the fax log The fax log enable s you to print a log of appro ximately the last 30 fax transact ions. If a fax transaction had a n error, the error is indicated by an error code in the fax log.
To prin t reports from the c ontrol pa nel 1. Press Setup , and then press 2 . This selects Print Report . 2. Press to select one of t he following, and the n press OK . Fax Confirmation Lets you set up fax confirmation reports to print automatically.
To stop faxing fr om the control panel ▲ Press Cancel on the control panel to stop a fax you are sending or recei ving. If the HP All-in-One do es not stop faxing, press Can cel again. The HP All-in-On e prints any pages it has already sta rted printing and th en cancels the remainder of the fax.
Chapter 9 116 Use the fax features.
10 Maintain the HP All-in-One The HP All- in-One requ ires little maintenan ce. Sometimes yo u might wan t to clean the glass and lid backing to remove surface dust and ensu re that your copies and sca ns remain clear. You w ill also need to replace, ali gn, or clean your prin t cartridges from ti me to time.
To clean the lid b acking 1. Turn off the HP All-in-One, unplug the po wer cord, and raise the lid. NOTE: Depending h ow long the HP All-in-O ne is unplugged, th e date and time might be er ased. You might need t o reset the date and time later, when you plug the power cord back in.
cover to access the pick assemb ly inside the autom atic document feeder, clean the rol lers or separator pad, and then close the cover. To clean the ro llers or separato r pad 1. Remove all ori ginals from the d ocument feeder tray. 2. Lift the aut omatic document feede r cover (1).
To clean th e glass strip inside th e automatic document fe eder 1. Turn off the HP All -in-One, and unplug the p ower cord. NOTE: Depending h ow long the HP All-in-O ne is unplugged, th e date and time might be er ased. You might need t o reset the date and time later, when you plug the power cord back in.
There is a glass strip under the automatic document feeder. 5. Clean the gla ss strip with a soft clot h or sponge slightly mo istened with a nonabra sive glass cleaner. CAUTION: Do not use abrasives, acet one, benzene, or carbon tetrachlor ide on the glass, since they ca n damage it.
Related topics Print a self-test report Print a self-test report If you are e xperienci ng proble ms with prin ti ng, print a self-test report before you replace the print cartri dges. This report provides usefu l information on several aspects of your device, including yo ur pri nt cartridges.
Work with print cartridges To ensure the best prin t quality from the HP All-i n-One, you will need to perform some simple maint enance procedures and, wh en prompted by a message on the display, replace the print cartridg es.
NOTE: Handle the p rint cartridges carefully. Dro pping or jarring cartridges can cause temporary printing problems, or even permanent d amage. Replace the print cartridg es Follow these i nstructions when the ink level is l ow. NOTE: When the ink level fo r the print cartridge is low, a message appears on the display.
3. Wait until the print carriage is idle and silent, and then lightly press down o n a print cartridge to release it. If you are replaci ng the tri-color print cartridge , remove the print cartridg e from the slot on the lef t. If you are replaci ng the black print cartridg e, remove the print cartridge from the slot on the right.
6. Remove the n ew print cartridge fr om its packaging and, bei ng careful to to uch only the black plast ic, gently remove the plastic tape by using the pink pull tab.
8. Close the print cartridge door. 9. If you installed a new print cartridge, the pri nt cartridge alignment p rocess begins. 10. Make sure you ha ve plain paper loaded in th e input tray, and press OK . The HP All-i n-One prints a print cartridge a lignment sheet.
Use the print cartridge protector In some countries/re gions, when you purchase a photo pri nt cartridge, you might also receive a print cartridge protector. In other countries/regions, a print cartridge protector comes in the box wi th the HP All-in-One.
NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you t o align the print cartridges. The HP All-in-One remembers the alignment value s for that print cartridge, so you do not need to realign the p rint cartridges .
4. From the Information and Setti ngs pop-up menu, choose M aintain Printer . The Select Printer windo w appears. 5. If the Select Printer dialog box appears, choose the H P All-in-One, and then click Launch Utility . 6. Click Align in the Configuration Settings Panel .
Clean the print cartridge contacts Clean the pr int cartridge contacts onl y if you get repeated messages on the display prompting you t o check a print cartridge af ter you already have cleaned or aligned the print cartridges.
7. Clean only the copper-colored contacts. Al low the print cartridg es to dry for approximate ly ten minutes. 1 Copper-colored con tacts 2 Ink nozzles (do not clean) 8. Slide the print cartridge back int o the slot. Push the print cartridge forwa rd until it clicks into place.
Make sure you have the following materi als available: • Dry foam rubber sw abs, lint-free cloth, or any soft material t hat will not come apart or leave fibe rs.
8. Repeat if nece ssary for the other print cart ridge. 9. Gently cl ose the prin t cartridge door and plug the p ower cord in to the back of th e HP All-in-On e.
11 Troubleshooting This section co ntains the follo wing topics: • Troubleshoot ing tips • Print quality troubl eshooting • Print trouble shooting • Fax trouble shooting • Copy tr oubleshoot.
Solution: • Make sure the po wer cord is firmly connecte d to both the HP All-in-One an d the power adapter. Plug the power cord into a grounded power ou tlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapter 3 Grounded power outlet • If you are using a power st rip, make sure the power strip is on.
Communication problems over a USB co nnection If the HP All- in-One and computer are not comm unicating with each other, t ry the followin g: • Look at the disp lay on the HP All-in-One. If the display is blank a nd the Power button is not lit, the HP All-in-One is turned off.
For more informati on on setting up the HP All-in-One and connecting it to your computer, see the Setup Poster th at came with the HP All-in-One. Information on print cartridges For best resul ts, use HP print cartri dges. The following t ips help maintain HP p rint cartridges and ensure consis tent print quality.
• Always hold phot o paper by the edges. Fingerprint s on photo paper can reduce print qualit y. • Do not use paper tha t is heavily textured. It can cause graphics o r text to print improperly.
2. Gently pull the paper out of the roll ers. CAUTION: If the paper tears wh en you are removing it f rom the rollers, check the rollers and wheels for to rn pieces of paper that might be remaining insi de the device. If you do not remove all the pieces of paper fr om the HP All-in-One, more paper jams are l ikely to occur.
Print cartridge troubles hooting If you are experiencing problems w ith printing, you might have a probl em with one of the print cartridges. To trouble shoot print cartridges 1. Remove the black print cartridg e from the slot on the right. Do not touch the ink nozzles or the copper-color ed contacts.
• Ink is n ot filli ng the te xt or grap hics comple tely • The text edge s are jagged • The print out has a horizontal band of distortion near th e bottom of the pag e • Colors run into ea ch.
TIP: If the automatic documen t feeder does not pick u p the plai n paper, try cleaning th e front roller. Wip e the rol ler with a so ft lint-free clot h dampened with distilled wat er. If the problem p ersists, or the automa tic document feed er does not pick up the plain paper, you ca n clean the rollers and separator pad m anually.
Solution: Check th e quality setting. Use a higher quality setting to increase the amount of ink u sed for prin ting or copyin g. To change the print sp eed or quality 1. Make sure you have pape r loaded in the input tr ay. 2. From the File menu in your softwar e application, ch oose Print .
For more informati on on paper, see Understand specifi cations for supported media . Colors run into each other on the printout Cause: The p rint or copy quality set ting is set too high for the type o f paper loaded in the HP All -in-One. Solution: Check the quali ty setting.
NOTE: HP cannot guaran tee the quality or reliabili ty of non-HP ink. Printer service or re pairs requ ired as a re sult of printer failure or damage attribu table to the use of non-HP ink will not be covered under warranty. Cause: The print cartridges nee d to be cleaned.
4. Insert the stack of paper into the input tray w ith the short edge forward and the print side down. Slide the stack of paper forwa rd until it stops. CAUTION: Make sure that the HP All-in-On e is idle and silent w hen you load paper into the i nput tray.
7. Flip the tray exte nder up toward you. NOTE: When you use legal-size paper, leave the tray e xtender closed. Cause: The print or copy quality set ting on the HP All-in-One is set too low. Solution: Check th e quality setting. Use a higher quality setting to increase the amount of ink u sed for prin ting or copyin g.
For more informati on on print cartridges, see Print cartridge t roubleshooting . Cause: There mig ht be fiber or dust built up around the ink nozzle area on the prin t cartridges. Solution: Check the print cart ridges. If it looks as though t here are fibers or dust around the ink nozzle s, clean the ink nozzle area of the print cartridge.
8. Repeat if ne cessary for the other print cart ridge. 9. Gently clos e the print cartridge door and plu g the power cord int o the back of the HP All-in-One. Cause: The sending fax machine is having problems. Solution: Ask the sender t o check their fax machine for an y problems.
3. In the Copy area, press Quality until the appropriate qu ality setting is lit . 4. Press Start Copy Black or Start Copy Color . To change the print spe ed or quality 1. Make sure you have paper l oaded in the input t ray. 2. From the File menu in your software applica tion, choose Print .
Solution: Ch ange the Paper Typ e setting to match the type o f paper loaded in the input tray. To set the paper type for copies 1. In the Co py area , press Menu repeatedly until Paper Type appears. 2. Press until t he appropriate paper t ype appears.
To clean th e lid backing 1. Turn off the H P All-in-One, unplug th e power cord, and raise the l id. NOTE: Depending how long the HP All-in-One is u nplugged, the date and time might be erased. You mi ght need to reset the date and time later, whe n you plug the pow er cord back in.
To set the paper type for printing 1. Make sure you have pape r loaded in the input tr ay. 2. From the File menu in your softwar e application, ch oose Print . 3. Make sure the HP All-in -One is the selected pri nter. 4. From the pop-u p menu, choose Paper Type/Qu ality .
For more i nformation on choosi ng paper, see Understand specifications for supported media . Cause: The gl ass or automatic documen t feeder of the se nding fax machine i s dirty. Solution: If you have vertical lines or streak s on the fax, the sender's fax machine might have dirt or dust on th e glass or automatic document f eeder.
4. Insert the stack of pa per into the input tray with t he short edge forward and the print side do wn. Slide the stack of paper fo rward until it stops. CAUTION: Make sure that the HP All-in-One is i dle and silent when you load paper into th e input tra y.
7. Flip the tray exten der up toward you. NOTE: When you use legal -size paper, le ave th e tray extender closed. Cause: The ori ginal might have been loaded incorrectly into the sending fa x machine. Solution: Ask the sender to check that the fax was se nt correctly.
Solution: If you have vertical lines or streaks on the fax, the se nder's fax machine might have dirt or dust o n the glass or automatic document f eeder. Check with the sender to see if the glass or automatic documen t feeder is clean. Cause: The print cartridges nee d to be cleaned or might be out o f ink.
Ink is oversprayi ng the paper when I copy or prin t a photo Cause: A small amount (a few millimeters) of overspray is common when making a copy of a phot o. If there are m ore than a few mil limeters of overspray, i t might mean the HP All-in-One th inks the paper loaded is wi der than it actuall y is.
NOTE: To avoid paper jams, t uck the flaps inside the envelop es. To load enve lopes 1. Remove the output tray. 2. Remove all paper from the i nput tray. 3. Insert one or mo re envelopes into the far-ri ght side of the input tray w ith the envelope flap s up and on the left.
Solution: If the ink smears w hen printing envelopes, tuck the flaps inside the envelopes. If the proble m persists, remove the black print cart ridge and print with only the tri-color print cartridge installed.
2. Slide the paper-w idth guide to its outermost position. 3. Tap a stack of pape r on a flat su rface to align the edges, and then check the paper for the following: • Make sure it is f ree of rips, dust, wrinkle s, and curled or bent edges. • Make sure all the pa per in the stack is the same size a nd type.
5. Slide the paper-w idth guide inward until it st ops at the edge of the pa per. Do not overload the input tray; make sure the stack of pap er fits within the input tray and is no hig her than the top of the paper-width guide. 6. Replace the o utput tray.
Solution: If t he HP All-in-One is not prop erly connected to the compute r, communication e rrors can occur. Make sure the USB cable i s connected to the HP All- in-One and the com puter as shown below.
Solution: Look at the displa y on the HP All-in-One. If the display is blank and the light next to the Power button is not lit, the HP All -in-One is turned off. Make sure the power cord is firmly connecte d to the HP All-in-One and plugged into a power outlet.
3. Select the H P All-in-One, and then select La unch Utility . 4. Click Print Test Page . A test page is printed as long as you r connection is set up a nd working properly. For informat ion on setting up the HP All -in-One, see the Setup Poster provided with the HP All -in-One.
3. Tap a stack of paper o n a flat surface to align t he edges, and then check t he paper for the fol lowing: • Make sure it is free of rips, dust, w rinkles, and curled or be nt edges. • Make sure all the paper in the stack is the same size and type.
6. Replace th e output tray. 7. Flip the tray exte nder up toward you. NOTE: When you use legal-size paper, leave the tray e xtender closed. My document did not print Cause: The input tray is empty or th ere is a paper jam. Solution: Make su re paper is loaded in the i nput tray and that there is no paper jam.
2. Slide the paper-w idth guide to it s outermost positi on. 3. Tap a stack of paper o n a flat surface to align t he edges, and then check t he paper for the fol lowing: • Make sure it is free of rips, dust, w rinkles, and curled or be nt edges. • Make sure all the paper in the stack is the same size and type.
5. Slide the paper-w idth guide inward until it stops at the edge of the p aper. Do not overload the input tray; make sure the stac k of paper fits withi n the input tray and is n o higher than the top of th e paper-width guid e. 6. Replace th e output tray.
The margin s are not printing as expecte d Cause: The ma rgins are not set correctly in your sof tware application. Solution: Check the prin ter margins. To check your margin settings 1. Preview your print job before sending it to the H P All-in-One. 2.
2. Slide the paper-w idth guide to its outermost position. 3. Tap a stack of pape r on a flat su rface to align the edges, and then check the paper for the following: • Make sure it is f ree of rips, dust, wrinkle s, and curled or bent edges. • Make sure all the pa per in the stack is the same size a nd type.
5. Slide the paper-w idth guide inward until it st ops at the edge of the pa per. Do not overload the input tray; make sure the stack of pap er fits within the input tray and is no hig her than the top of the paper-width guide. 6. Replace the o utput tray.
Text or graphics are cut off at the edge of th e page Cause: The margins are not set correctly i n your software applicatio n. Solution: Make su re the margin setting s for the document do not exceed the printabl e area of th e HP All-in-On e. To check you r margin settings 1.
Remove the stack of p aper from the input tray, and t hen reload the paper followin g the steps below. To load full -size paper 1. Remove the o utput tray.
4. Insert the stack of pa per into the input tray with t he short edge forward and the print side do wn. Slide the stack of paper fo rward until it stops. CAUTION: Make sure that the HP All-in-One is i dle and silent when you load paper into th e input tra y.
7. Flip the tray exten der up toward you. NOTE: When you use legal -size paper, le ave th e tray extender closed. A blank page came out whil e printing Cause: If you a re printing black text, an d a blank page comes out of the HP All-in- One, the blac k print cartridge might be e mpty.
stack of paper aga inst a flat surface, and reloa d the paper into the input tray . To continue your print job, press the OK button on the control panel of the HP All-in-One. To load fu ll-size pap er 1. Remove the output tray. 2. Slide the paper-w idth guide to its outermost position.
4. Insert the stack of paper into the input tray w ith the short edge forward and the print side down. Slide the stack of paper forwa rd until it stops. CAUTION: Make sure that the HP All-in-On e is idle and silent w hen you load paper into the i nput tray.
7. Flip the tray exte nder up toward you. NOTE: When you use legal-size paper, leave the tray e xtender closed. Cause: The protective plas tic tape was only partia lly removed from the p rint cartridge.
Ink is s prayin g the in side of the HP Al l-in-One when I print a pho to Cause: The bo rderless print settings require ph oto paper to be load ed in the input tray. You are us ing the wrong paper type . Solution: Make sure you load pho to paper in the input tray before you print a borderless print job.
The HP All-in-One pri nts a report with the results of the test. If th e test fails, review the report for inform ation on how to fix the problem. To test your fax setup from the control panel 1. Set up the HP All-in -One for faxing according to your parti cular home or office setup instructions.
be connected to the port labeled 1-LI NE on the back of the H P All-in-One and the other end to you r telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office.
Solution: NOTE: This possible so lution applies only in the coun tries/regions that receive a 2-wire phone cord in the box with the HP Al l-in-One, including: Argentina, Australia, Brazil, Canada, Ch .
check the sound quality of t he phone line by plug ging a phone int o the telephone wall jack and listening for static or other noise. If th e problem persists, turn Error Correction Mode (EC M) off and contact your telepho ne company. If you are still havi ng problems faxing, set the Fax Speed to a slower rate such as Medium or Slow .
Solution: Check th e display or your computer for a n error message providing informatio n about the problem and how to so lve it. If there is an error, t he HP All-in- One will n ot send or receive a fax unt il the error condition is resolved. For more information on error messages, see Errors .
sounding dia l tone, it might be a pho ne line set up for digit al phones. Connect t he HP All-in-On e to an analog phone line an d try sending or receiving a fax. Cause: The H P All-in-One shares the same phone line wi th a DSL service and the DSL modem migh t not be p roperly gr ounded.
4. Press 6 , then pres s 6 again. This selects the Tools menu and then selects Run Fax Test . The HP Al l-in-One displays the status o f the test on the display and prints a report.
Cause: You did not pre ss Start Fax Bl ack or Start Fax Color within three second s of hearing fa x tones. Solution: If you are sending a fax ma nually, make sure that you press Sta rt Fax Black or Start Fax Color within three seconds of heari ng the recipient's fax tones, otherwise th e transmission might f ail.
To send a fax m anually, the telephone m ust be connected directly to the port labeled 2-EXT on t he HP All-in-One, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in th e box with the H P All-in-One 3 Telephone Cause: The Fax Speed setting might be set too fast.
Pages of a fax I sent are mis sing Cause: Two or more pages were fed through the docu ment feeder tray at the same time. Solution: Print a Last Transacti on report to verify the number of pa ges that were sent.
check the sound q uality of the phone lin e by plugging a phone into the telephon e wall jack and listenin g for static or other noise. I f the problem persists, turn Er ror Correction Mode (ECM) off and contact your t elephone company. If the prob lem persists , check to see if Error Correction Mode (ECM) is On .
Solution: If you are sending a fax from the glass, make a copy to chec k the quality of the printout . If the quality of th e printout is poor, clean the glass. To make a copy from the control panel 1. Make sure you have paper l oaded in the input t ray.
Solution: Make a copy to check the qual ity of the printout. If the printout is t oo light, you can darken it by adj usting the Lighter / Dark er setting when sendi ng the fax. To change the Lighte r / Darker setting from the control panel 1. Load your orig inals print side up into the document feeder tray.
Solution: Load your original s into the document feede r tray. If you are sending a single-page fax, such as a photograph, you can also load your origina l on the glass. To load an or iginal in the documen t feeder tray 1. Load your original, wit h the print side up, int o the document feeder tray.
3. Close the lid. Fax transm ission is slo w Cause: You are sending a fax in color. Solution: Sending a fax in color can take longer th an sending a black-and-whi te fax. Try sendi ng the fax in black and white. Cause: The document co ntains a lot of graphi cs or has very fine detai l.
jack and listening for static or other noise. If th e problem persists, turn Error Correction Mode (EC M) off and contact your telepho ne company. To change the ECM setting from the co ntrol pa nel 1. Press Setup . 2. Press 5 , and then press 6 . This selects Adva nced Fax Se tup and then selects Error C orrection Mode .
Solution: Make sure the Fax Speed option is set to Fast or Medium . To set t he fax spee d from the con trol panel 1. Press Setup . 2. Press 5 , and then pres s 7 . This selects Advanced Fax Setup and then selects Fax Speed . 3. Press to select on e of the following sett ings, and then press OK .
Cause: Auto Answer is turned off, which mean s that the HP Al l-in-One will not answer inco ming calls. You must be avai lable to respond in person to incoming fax calls, or th e HP All-in-O ne will no t answer the i ncoming fax ca ll.
Solution: If yo u have an answerin g machine on the sam e phone line wi th the HP All- in-One, do the following: • Disconnect t he answering machine and then try receiving a fax. If faxing is successful with out the answering machine, the answering machine mi ght be causing the problem .
labeled 2-EXT , as shown below. You also need to set the correct number of ring s to answer for both the answering ma chine and HP All-in-One. 1 Telephone wall jack 2 Connect to the IN port on the ans.
To set the a nswer m ode 1. Press Setup . 2. Press 4 , and then pres s 2 . This selects Basic Fax Setup and then selects Rings to Answer . 3. Enter the appropri ate number of rings by using the keypad, or press or to change the numb er of rings. 4. Press OK to accept the setting.
reduced i f you use a sp litter or connect extra cables to extend the length of your phone. A reduced fax signa l can cause problems during fax re ception. • If you are u sing a splitter o r extension cables, try removing them and connecting the HP All-in-O ne directly to the telephone wall jack.
Resolve any p roblems found. The HP All-in-One automatically b egins printing all t he unprinted faxe s from memory. To clear the memo ry, you can also delete the faxes stored in memory b y turning off the HP All-in-One. Cause: An error condition is prevent ing the HP All-in-One from receiving faxes and Ba ckup Fax Reception is set to Off .
Solution: Set the Fax Speed to Medium or Slow , and then co ntact the sender to have them resend the fax. To set the fax speed from the control pa nel 1. Press Setup . 2. Press 5 , and then press 7 . This selects Adva nced Fax Se tup and then selects Fax Speed .
When you have an answering ma chine on the same phone line you use for fax calls, you must connect the answerin g machine directly to the HP All- in-One using the port labeled 2-EXT, as shown below.
To set the number of rings be fore answering from the con trol panel 1. Press Setup . 2. Press 4 , and then press 3 . This selects Basic Fa x Setup and then selects Rings to A nswer . 3. Enter the appropria te number of rings by using the keypad, or press or to change the numbe r of rings.
Solution: If you have a special ring pattern fo r your fax phone number (using a distinctive ring servi ce through your telephone company), make sure that t he Distinctive R ing featu re on th e HP All- in-One is se t to match.
• The print cartridge door is open . Close the print cartridge door, as sho wn below: • The print ca rriage is stalled. Turn th e HP All-in-One off, remove any objects that are blocking the p rint carriage (includi ng any packing ma terials), and then turn the HP All-i n-One on again.
To delete all the faxes in me mory from the control panel ▲ Turn off the HP All-in-One by pressing the Power bu tton. All faxes stored in memory will be deleted from memory wh en you turn off the power to the HP All-in-One . NOTE: You can also del ete any faxes stored in m emory by selecting Cl ear Fax Log from the Tools menu .
2. Slide the paper-w idth guide to it s outermost positi on. 3. Tap a stack of paper o n a flat surface to align t he edges, and then check t he paper for the fol lowing: • Make sure it is free of rips, dust, w rinkles, and curled or be nt edges. • Make sure all the paper in the stack is the same size and type.
5. Slide the paper-w idth guide inward until it stops at the edge of the p aper. Do not overload the input tray; make sure the stac k of paper fits withi n the input tray and is n o higher than the top of th e paper-width guid e. 6. Replace th e output tray.
Cause: The sen ding fax machine is having problems. Solution: Check with the sender to fi nd out how many pages were se nt. The sending fax machine might have failed to fee d each page of the orig inal. Faxes are re ceived but do not pri nt Cause: The HP All -in-One has a paper jam or is out of paper.
Parts of a fax I recei ved are cut off Cause: The sending fax machin e has a problem. Solution: Check w ith the sender to see if the sendi ng fax machine is having problems. Cause: The fax originated on a larger paper size, such a s legal, and the Automatic Reduction option is turned off.
3. Tap a stack of paper o n a flat surface to align t he edges, and then check t he paper for the fol lowing: • Make sure it is free of rips, dust, w rinkles, and curled or be nt edges. • Make sure all the paper in the stack is the same size and type.
6. Replace th e output tray. 7. Flip the tray exte nder up toward you. NOTE: When you use legal-size paper, leave the tray e xtender closed. Cause: A legal-size fax was sent that contained ve ry fine detail, such as larg e graphics, and l etter-size paper is loaded i n the input tray.
To delete all the faxe s in memory from the contr ol panel ▲ Turn off the H P All-in-One by pressing the Pow er button. All faxe s stored in memo ry will be deleted from memo ry when you turn off th e power to the HP All-in-One. NOTE: You can also delete any faxes stored i n memory by selecting Clear Fax Log from the Tools menu.
Figure 11-2 Ba ck view of the HP All-in-One 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel sp litter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the HP All-in-One connected to the 1-LIN E port To set up the HP All-in-One to a computer wi th one phone port 1.
7. (Optional) Con nect a phone to the oth er open phone port on the pa rallel splitter. 8. Now you need to d ecide how you want the HP All-in-One to answer calls, automatically o r manually: • If you set up the HP All-in-One to answer call s automatically , it answers all incoming call s and receives faxes.
RJ-11 ports on the back. D o not use a 2-line phone sp litter, a serial splitte r, or a parallel splitter whic h has two RJ-11 port s on the front and a plug on the back.
6. Connect your answ ering machine to the other o pen phone port on the p arallel splitter. NOTE: If you do not conn ect your answering machine in this way, fax to nes from a sending fax machine might be recorded on your answering machine , and you migh t not be ab le to recei ve faxes with th e HP All-in-On e.
RJ-11 ports on the back. D o not use a 2-line phone sp litter, a serial splitte r, or a parallel splitter whic h has two RJ-11 port s on the front and a plug on the back.
6. Connect your answ ering machine to the other o pen phone port on the p arallel splitter. NOTE: If you do not conn ect your answering machine in this way, fax to nes from a sending fax machine might be recorded on your answering machine , and you migh t not be ab le to recei ve faxes with th e HP All-in-On e.
to the port l abeled 1-LINE on the back of t he HP All-in-One and to you r telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in th e box with the H P All-in-One This special 2-wire phone cord is differen t from the more common 4-wire phone cords you might alre ady have in your office.
Try removing the split ter and connecting the H P All-in-One directly to th e telephone wall jack. Cause: You are no t using a proper grounded power outlet for the HP All-in-One.
and you experience p roblems faxing, contact HP Suppo rt. Go to www.hp.com/ support . If prompted, choose your c ountry/region, an d then click Contact HP for informatio n on calling for technica l support. Cause: The "Fax Connected to Acti ve Telephone Wall Jack" test failed.
Cause: The "Phone Cord Connec ted to Correc t Port on Fax" test fai led. Solution: Plug the phon e cord into the correct port. What to do 1. Using the ph one cord supplied in the b ox with t.
connected to the port labeled 1-LINE on the back of your HP All-in-One and the other end to y our telephon e wall jack, as sh own below. 1 Telephone wall jack 2 Phone cord supplied in the bo x with the HP All-in-One • Check the connecti on between the telep hone wall jack and the HP All-in-One to make sure the ph one cord is secure.
disconnect ever ything except the HP All-in-One from the phone line, and then ru n the test agai n. •I f t h e Fax Lin e Condition Test passes without the othe r equipment, then on e or more pieces .
1-LINE on the ba ck of the HP All-in-One. For more inform ation, see Set up the HP All-in-One for faxing . 1 Telephone wall jack 2 Use the phone cord supplied in th e box with the H P All-in-One • If you are us ing a phone splitter, thi s can cause faxing problems .
Solution: If you experi ence problems sending an d receiving faxes while using an Internet fax service , use a slower fax speed. You can do t his by changing the Fax Speed setting from Fast (the default) to Medium or Slow . To set the fax speed from the control pa nel 1.
Error code Error definition (223 Error Correction Mode ) 224 One or more received pages might not b e readable. 225-231 There is a feature incompatibility with the se nding fax machine. 232-234 (235-236 Error Correction Mode ) 237 The telephone connection was lost.
Error code Error defi nition 332-337 (338-342 Error Correction Mode ) 343 The receiving fax machine sent an un expected communication. 344-348 (349-353 Error Correction Mode ) 354-355 The telephone connection was lost. 356-361 (362-366 Error Correction Mode ) The receiving fax machine prematurely en ded the session.
Solution: Adju st the lightness a nd darkness of the co pies. To adjust the cop y contrast from the control panel 1. Make sure you have pape r loaded in the input tr ay. 2. Load you r original print side down on the righ t front corn er of the gl ass or print side up in the docume nt feeder tray.
Solution: Load the origin al on the glass or in the document feeder tray. • If you are lo ading your original on the glass, place it print side down on the right front corne r as shown below. To copy a photo, position the p hoto so that th e long edge of the ph oto is along the front edge of the glass.
Solution: For in formation on clearing pap er jams, see Clear paper jams . Parts of the original d o not appear or are cut off Cause: The original is placed in correctly on the glass or in the document f eeder tray. Solution: Load th e original on the glass or in the docum ent feeder tray.
Solution: If the image or text on your original fills the entire sheet wit h no margins, use the Fit to Page feature to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet. To resize a document from the contr ol panel 1.
If you want to make a large copy of a small original, scan the original into the computer, resize the im age in the HP Scan Pro software, an d then print a copy of the enlarg ed image. Cause: The original is plac ed incorrectly on the gl ass. Solution: Load th e original print side down on the rig ht front corner of the gl ass as shown below.
To clean th e lid backing 1. Turn off the H P All-in-One, unplug th e power cord, and raise the l id. NOTE: Depending how long the HP All-in-One is u nplugged, the date and time might be erased. You mi ght need to reset the date and time later, whe n you plug the pow er cord back in.
• If you are loadi ng your original in the docu ment feeder tray, pla ce the paper, with print side up, in t he tray as shown below. Place t he pages in the tray so that the top of the do cument goes in first . NOTE: Do not load photos in the docu ment feeder tray to copy.
Solution: Use phot o paper to make bord erless copies. To make a borderless cop y of a photo from the control panel 1. Load 10 x 15 cm (4 x 6 inch) photo paper in t he input tray. 2. Load your origi nal photo print side dow n on the right front corner of the glass.
3. Dry the glass with a dry, sof t, lint-free cloth to p revent spotting. 4. Turn on the HP All-in-One. To clean the lid b acking 1. Turn off the HP All-in-One, unplug the p ower cord, and raise the lid. NOTE: Depending how long t he HP All-in-One is unp lugged, the dat e and time might be erased.
To resize a document from the contr ol panel 1. Make sure you have paper l oaded in the input t ray. 2. Load your origi nal print side down on the rig ht front corner of the glass or print side up in the docu ment feeder tray. If you use the document feeder tray, place the pages so t hat the top edge of the document goes in first.
• Scanned image shows dotted lines instead of text • Text format is incorrect • Text is incorrect or missing • The scan featu re does not work Scan halts Cause: The computer system re sourc es migh t be low. Solution: Turn off the HP All-in -One and th en turn it ba ck on.
Scan To menu does not appear Cause: The Scan To menu do es not appear if: • The software that came with the HP Al l-in-One was not installed or ne cessary parts of it are no t installed. • The HP All-in-One i s not connected to the comput er. • The comput er is turned off.
Solution: Load th e original print side down on the right front corne r of the glass. To load a n original on the scanner glas s 1. Remove all orig inals from the document fee der tray, and then lift t he lid on the HP All-in-One. 2. Load your origina l print side down on the right fron t corner of the glass.
Solution: Make a black-and-whi te copy of the original and then scan the copy. Text format is incorrect Cause: The scan d ocument settings are incorrect. Solution: Some programs cannot handle frame d text formatting. Framed text is on e of the scan document set tings.
3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use pa per-based wipes, as these m ight scratch the backing. 4. If furt her cleaning is needed, re peat the previous st eps using isop ropyl (rubbing) alcohol, and wi pe the backing thoroughly with a damp clot h to remove any residual alcohol.
• Paper messages • Power and connection mess ages • Print cartridge messa ges Device messa ges The followin g is a list of device-related error messages: • Automatic d ocument feeder failed to.
For more fax troub leshooting informa tion, see Fax troubleshooti ng . Firmware re vision mismatch Cause: The revision number of t he HP All-in-One firmware doe s not match the revision numbe r of the software. Solution: To fi nd support and warranty informa tion, go to the HP Web site at www.
For more info rmation on cl earing pap er jams, see Clear pape r jams . To load full -size paper 1. Remove the o utput tray. 2. Slide the paper-w idth guide to it s outermost positi on.
4. Insert the stack of pa per into the input tray with t he short edge forward and the print side do wn. Slide the stack of paper fo rward until it stops. CAUTION: Make sure that the HP All-in-One is i dle and silent when you load paper into th e input tra y.
7. Flip the tray exten der up toward you. NOTE: When you use legal -size paper, le ave th e tray extender closed. To reprint faxes in memo ry from the control panel 1. Make sure you have paper l oaded in the input t ray. 2. Press Setup . 3. Press 6 , and then press 5 .
Solution: Check to see if you typed t he correct folder and file name. File format not supported Cause: The HP All-in-One softw are did not recognize or support the file format of the image you are trying to open or save. If th e fil e extension indicates it is a support ed file type, the f ile might be corrupted.
Solution: Empty the Trash on your Mac. You might also need to remove fi les from the hard drive. Dialed fax b usy Cause: The fax nu mber you attempted to call is busy. Solution: Wait and try to send the fax t o the number at a later time . Disconnected Cause: Several si tuations can cause the D isconnected error message to appear.
Solution: The HP All-in-On e alerts you to this situati on and send s the color fax as black and whit e instead. Paper messag es The following is a list of paper-related error messages: • Cannot loa.
Paper jam, m isfeed or blocke d carriage Cause: Paper ha s jammed the HP All-in-One o r automatic document feeder. Solution: Clear the jam. For more information on cleari ng jams, see Clear paper jams . CAUTION: Trying to clear a paper jam fr om the front of the HP All-in-One can damage the print mechanism.
Power and connection messages The followi ng is a list of power- and connection-related error messag es: • Communicat ion test failed • HP All-in-O ne not found • Improper shutd own • Two-way com munication lost Communication test failed Cause: The HP All-in-One is turn ed off.
Solution: If the HP Al l-in-One is not properly connect ed to the computer , communicat ion errors can occu r. Make sure the USB cable is sec urely connec ted to the HP All-in-On e and the computer, as show n below. Improper shutdow n Cause: The last time the HP All-in -One was used, it was not tu rned off properly.
Solution: If t he HP All-in-One is not prop erly connected to the compute r, communication errors can occu r. Make sure the USB cabl e is securely connected to the HP All- in-One and the computer, as sho wn below.
Need alignment o r alignment failed Cause: The in correct type of paper is loade d in the input tray. Solution: If you have colore d paper loaded in the input tray when you align the print cartridges, the alignment fails. Lo ad unused plain white l etter or A4 paper into t he input tray, an d then try the alignmen t again.
Solution: To fi nd support and warranty informa tion, go to the HP Web site at www.hp.com/support . If prompted, choose yo ur country/region, and then click Contact HP for information on calling for technical support. Cause: You installed ne w print cartridges wh ich might need al ignment.
covering the ink nozzles, care fully remove the tape from the print cart ridges. Do not touch the ink nozzl es or the copper-colored cont acts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The pri nt cartridge is defective or not intended for use in this device.
Chapter 11 264 Troubleshooting.
12 Order supplies You can order HP products, such as recommen ded types of paper and print cartridges, online fr om the HP website. This section co ntains the follo wing topics: • Order paper or ot .
Order other supplies To order other suppl ies, such as HP All-in-One software , a copy of the Setup Poster or other printed documentation, or other custom er-replaceable parts, call the pho ne number for your country/re gion.
13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Get support and other infor mation fr.
Before you call HP customer support Software programs from other compa nies might be included with the HP All-in-One. If you experience problems with any of those programs, you w ill re ceive the best technical assistance by calling the experts at that company.
Call in North America during warranty Call 1-800-474-6836 (1- 800-HP invent) . U.S. and Canada p hone support is available in both English and Spanish languages 24 hours a da y, 7 days a w eek (days an d hours of support may change without notice). This service is free during the warranty p eriod.
Chapter 13 270 HP warranty and support.
HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the HP All-in-One . Prepare the HP All-in-One for shipment If after contacting HP Customer Support .
To remove prin t cartridges be fore ship ment 1. Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-One will not turn on, skip this step and go to step 2. 2. Open the print cartridge door. 3. Remove the print cartridge s from their slots.
5. Retain the control panel facepla te. Do not return the control panel facep late with the HP All-in- One. CAUTION: The r eplacement HP All-in-One might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP All-in-One arrives, reattach your contr ol panel faceplate.
Chapter 13 274 HP warranty and support.
14 Technical information The technical specifications and international r egula tory information for the HP All-in-One are provided in this section. • System requirements • Paper specifications .
Recommended requirements • Windows 2000: Intel Pentium III or higher p rocessor, 256 MB RAM, 500 MB free ha rd disk space • Windows XP (32 -bit): Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk space • Windows XP x64: Intel Pentium III or higher pr ocessor, 256 MB RAM, 500 MB fre e hard disk space • Mac OS X (10.
Type Size Legal: 216 x 356 mm (8.5 x 14 inches) Envel opes U.S. #10: 105 x 241 mm (4.125 x 9.5 inches) U.S. #9: 98 x 225 mm (3.9 x 8.9 inches) A2: 111 x 146 mm (4.4 x 5.8 inches) DL: 110 x 220 mm (4.3 x 8.7 inches) C6: 114 x 162 mm (4.5 x 6.4 inches) Transparency film Letter: 216 x 279 mm (8.
Copy specifications • Digital image processing • Up to 100 copies from original (varies by model) • Digital zoom: from 25 to 400% (varies by model) • Fit to page, pre-scan • Copy speeds vary.
• Color: 16-bit per RGB color, 48- bit total • Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches) Physical specifications • Height: 236 mm (9.29 inches) • Width: 456 mm (17.95 inch es) • Depth: 326 mm (12.83 inches) • Weight: 7.
Protecti ng the environment Hewlett-Packard is committed to pr oviding qualit y products in an en vironmentally sou nd manner. This product has been designed with several attr ibutes to minimize impacts on our environment. For more information, visit HP’s Commi tment to the Environment w ebsite at: www.
Regulatory notices The HP All-in-One meets product requiremen ts fr om regulatory agencies in your country/region. • Regulatory model identification number • Notice to users of the U.
This equipment includes automatic dialing capab ility. When programming and/or making test calls to emergency numbers: • Remain on the line and explain to the dispatcher the reason for the call. • Perform such activities in the off-peak hours , such as early morning or late evening.
Pour leur propre sécurité, les utilisateurs do ivent s’assurer que les prises électriques reliées à la terre de la source d’alimentation, des lignes té léphoniques et du circuit métallique d’alimentation en eau sont, le cas échéant, branchées les unes aux autres.
Network compatibility de pends on customer select ed settings, which must b e reset to use the equipment on a telephone network in a country/reg io n other than where the product was purchase d. Contact the vendor or Hewlett-Packard Comp a ny if additional product support is necessary.
HP Officejet J5700 All-in-One ser ies declaration of conformity HP Officejet J5700 All-in-One seri es declaration of conformity 285.
Chapter 14 286 Technical information.
Index Symbols/Numerics 10 x 15 cm photo paper copy 74 load 66 specifications 276 4 x 6 inch photo paper copy 74 4 x 6 inch photo paper, load 66 A A4 paper, load 63 address book, set up 52 ADF (automatic document feeder) media sizes supported 58 ADSL.
too dark 233 too light 233 troubleshooting 233 correct port test, fax 227 country/region, set 19 cover page, fax 100 credit card, fax using 93, 94 crop borderless copy is wrong 242 fails 254 custom-sized media guidelines 58 sizes supported 60 customer support contact 268 HP Quick Exchange Service (Japan) 271 North America 269 outside U.
schedule 96 send 91 send fails 249 send to multiple recipients 97 set up 23 settings 21, 45, 1 01 specifications 278 speed 23 speed dial 49, 92 test setup 47 tone or pulse dial 22 troubleshoot 181 voi.
reprint faxes 106 save faxes 105 missing information from copy 236 text from scan 247 modem. See compute r modem monitor dialing 94 N no scan options error 255 normal copy quality 76 number of copies .
R receive fax auto answer mode 45, 46 automatically 104 block numbers 109 forward calls 107 manually 104 polling 107 rings to answer 46 recycle HP All-in- One 280 print cartridges 280 redial fax 21 re.
edit entries 50 group entries 51 individual entries 49 one-touch buttons 12 print list 52, 113 send fax 91, 92 set up 49 start copy black 13 color 13 start fax black 12 color 12 stop copy 83 fax 114 p.
.
© 200 7 Hew lett -P ackar d Development C ompan y , L.P . www .hp .com.
An important point after buying a device HP 5700J (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP 5700J yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP 5700J - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP 5700J you will learn all the available features of the product, as well as information on its operation. The information that you get HP 5700J will certainly help you make a decision on the purchase.
If you already are a holder of HP 5700J, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP 5700J.
However, one of the most important roles played by the user manual is to help in solving problems with HP 5700J. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP 5700J along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
