Instruction/ maintenance manual of the product 2500C/CM HP
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2500C/CM HP Professional Series Color Printer USER’S GUIDE USG_EuCM.qxd 18/1/99 10:10 AM Page i.
Acknowledgments HP ColorSmart II, HP PhotoREt II and HP ZoomSmart Scaling T echnology are tr ademarks of Hewlett-Packar d Company. Microsoft is a U.S. r egistered tr ademark of Microsoft Corpor ation. Windows is a trademark of Micr osoft Corporation. Adobe is a U.
C ONTENTS 2500C/CM HP Contents Printer Basics System Requirements 1 Printer Featur es and Benefits 1 Printer Parts and Locations 2 Control Panel Layout 2 Control Panel K eys 3 LEDs 3 Setting Up Step 1.
Installing the PostScript Module 22 Installing Additional Memory 25 L CD Messages Control Panel Menus 27 Overview 27 Paper Handling Menu 28 Diagnostics Menu 29 Information Menu 29 Self T est Menu 30 P.
1 Congratulations on your pur chase of an HP 2500C/CM Professional Series Color Printer. System Requirements Please ensure that you have the following computer setup: Minimum: Windows 3.1x: 486DX-66, 8MB RAM Windows 95/98: 486DX-100, 8MB RAM Windows NT 4.
2 Significant Cost Savings and Speed Gains with HP’s New Modular Ink Delivery System (MIDS). • New half-inch printheads print larger swathes to achieve significant speed gains of up to 9.
3 (Go) • Places the printer either online or offline. • Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online. • Allows the printer to continue printing with a warning message such as TRA Y x L OAD [TYPE] [SIZE] or UNEXPECTED P APER SIZE.
4 1. Check that the following items are included with the printer: a. Power Cord b. F our HP No. 10 Ink Cartridges (black, cyan, magenta and yellow) c. Four HP No. 10 Printheads (black, cyan, magenta and yellow) d. Extended T ray Cover e. Setup Poster f.
5 1. Remove the four tapes securing the printer. Open the top cover and remove the fifth tape fr om the inside of the printer. 1. Ensure that the computer is turned off. 2. Plug the power connector firmly into the printer’s power sock et. 3. Plug the power plug into an electrical outlet.
6 Y ou can set the L CD Panel to display printer messages in one of the following languages: • English • Norwegian • German • Finnish • French • Swedish • Dutch • Danish • Portuguese • Polish • Italian • Czech • Spanish • Russian T o do so: 1.
3 1 7 1. Press the Power button to turn on the printer. 2. Lift to open the Ink Cartridge door. 3. Remove all four ink cartridges fr om their packaging and insert each ink cartridge into its own color-coded slot. Mak e sure that each cartridge is pressed firmly into place.
3 8 1. Mak e sure that the Ink Cartridge Door is open. Gr asp the side of the Printhead Access Cover and lift up firmly to snap the cover open and completely remove it fr om the printer.
1 5 6 4 9 4. Close the printhead latch. Be sure that the hook on the printhead latch catches the carriage lock. Note: Y ou may have to use some force to close the printhead latch. 5. Ensure that the Ink Cartridge Door is lifted. Align the tabs of the cover with the tabs on the printer.
9 8 6 7 10 3. Unpack the Paper Length and Width guides. 4. Insert the Paper Length guide into the slot of the paper size you wish to load. 5. Insert the Paper Width guide into the slot of the paper size you wish to load. 6. Insert paper, print side down into the printer.
6 1 11 Note: T ray 3 is designed to hold up to 250 sheets of paper and can accommodate paper sizes such as Letter, A4, Legal, B4, A3, 11” x 17”, 13” x 19” and 330 x 483 mm.
8 12 7. Re-insert T ray 3 into the printer. 8. If T ray 3 is extended, place the Extended T ray Co ver over the tray. 9. On the Control Panel, press [Menu] until P APER HANDLING MENU appears. 10. Press [Item] to select TRA Y 3 TYPE= 11. Press [V alue] to select the media type you have loaded into the tray and press [Select].
Before you can use the printer, you must install the printer softwar e. T o install the printer software, you need at least 8 MB of RAM and Microsoft Windows 3.1x, 95 or 98 installed in your computer. T o install the printer software in Windows NT 4.0, you need at least 16 MB of RAM and Windows NT 4.
T o do this: 1. Download the printer softwar e. During download, you will be asked if you wish to customize the printer software. If you choose not to, you may run the Installer Configuration Utility later by double-clicking on the HPINSCFG.EXE icon in the driver directory of the Starter CD.
1 15 Loading the T rays The HP 2500C/CM Professional Series Color Printer has 3 paper tr ays and 1 Rear Manual Feed for superior paper handling capabilities. T ray 1 - This tray holds up to 10 sheets of paper. It is r ecommended that you use this tray for media types and sizes that ar e seldom used.
2 16 Loading Media in the Rear Manual Feed 1. Set your printer software to pick paper fr om Rear Manual Feed and print your document. For mor e information on how to set your print settings, please refer to the section on Changing Print Settings.
6 7 17 Replacing Printheads If the printheads are f aulty, the printer will show an error message and the printer will stop printing. When this happens, replace the printhead. For mor e information, refer to the T roubleshooting section. 1. Ensure that the printer is on.
11 12 10 18 10. Close the printhead latch. Be sure that the hook on the printhead latch catches the carriage lock. Y ou may have to use some force to close the printhead latch. 11. Ensure that the Ink Cartridge Door is lifted. Align the tabs of the cover with the tabs on the printer.
19 Changing Print Settings Select Y our Printer T o use your HP 2500 Series color printer, make sur e that it is selected as the default printer. In Windows 95, 98 or NT 4.0: 1. Click Start , select Settings followed by Printers . 2. Click the HP 2500C Series Printer icon to select it.
HP ZoomSmart Scaling T echnology Allows you to automatically enlarge or r educe your printout. W atermark Allows you to create light-color ed text that appears “behind” the document’s main text. When you print, the text appears faintly on the printout lik e the watermarks found on elegant stationery.
21 This section contains information on utilities for maintaining the printer. They include: • Cleaning Printheads • Aligning Printheads • Calibrating Color Clean Printheads Whenever print quali.
1 22 8. When you have finished entering the values pr ess [Select]. 9 . The printer will print a confirmation page consisting of 2 squar es and a cross. 10. Check the confirmation page to see if the lines on the squares and the cross ar e aligned. 11.
6 5 4 3 2 2. Switch off your printer and remove all cables from the back of the printer. 3. Lift up the 2 rear door latches to open the Rear Access Door. 4. Loosen the 4 screws on the metal panel to r emove it. 5. Remove the PostScript 3 Module from its pack age.
11 10 9 8 7. Push in the PostScript 3 Module until the 2 clips snap into place. 8. Lift the plastic flap, place the metal panel on the Rear Access Door and fasten the screws. 9. Reconnect all cables to the back of the printer and power ON the printer.
3 2 1 7 If your printer has the PostScript module installed, you may install up to 64 MB of additional memory. See Supplies and Accessories T o do so: 1. Put on the anti-static wrist strap and clip the other end to a gr ounded metal piece. Note: Failur e to do so may damage the printer or the memory module.
8 7 5 6 4 4. Loosen the 4 screws on the metal panel to r emove it. 5. Insert the SIMM into SL O T 3 or 4 at a 45° angle. 6. Rotate the top of the SIMM until it is upright and clicks into position. 7. Lift the plastic flap, place the metal panel on the Rear Access Door and fasten the screws.
27 Control Panel Menus Overview Y ou can perform most routine printing tasks from the computer thr ough the printer driver. This is the most convenient way to change settings on the printer. See the Help files associated with the printer software, or for more information, r efer to the Windows Printing section.
28 Item V alues Explanation TRA Y 2 TYPE=PLAIN PLAIN Set the value to correspond with the HP INKJET /HEA VY paper type currently loaded in T ray 2. HP PHO TO TRNSPRNCY /IRON PLAIN: Plain Paper RAPID T.
Item Explanation ALIGN PRNT -HDS This item aligns the printheads to ensure the printout is of the best possible print quality. For mor e information see section on Align Printheads. CLEAN PRNT -HD: This item cleans the printheads. Level 1 is the basic level and should LEVEL 1 be performed first.
Item Explanation PRINT MENU MAP The Menu Map shows the layout of the Control Panel menu items. PRINT PS FONT LIST The PS F ont List shows all the PS fonts currently available to the printer. PRINT DIAGNOSTIC The Diagnostic Page shows gener al printer information and current P AGE network parameter s.
31 Item V alues Explanation P APER=LETTER LETTER Set the paper size. LEGAL 13 x 19 A4 A3 11 x 17 JISB4 ORIENT A TION= PORTR AIT Determine the default orientation of print PORTRAIT LANDSCAPE on the page. Note: It is best to set the page orientation from the printer software or software application .
32 Item V alues Explanation IN JOB TIMEOUT= 5 to 300 Select the amount of time (in seconds) that 15 the printer will wait within a print job before ending it. When the data from a print job fails to be sent to the printer completely, the printer will wait for the specified number of seconds.
33 MIO Menu The MIO print server that is installed controls this menu and it varies accor dingly. Please refer to the documentation that comes with the print server for more information. Item V alues Explanation PERSONALITY= A UT O Select the default printer language AU T O PCL (personality).
34 Message Explanation Solution OFFLINE The printer is offline. Pr ess to set the printer online. CANCELING JOB The printer is canceling the current print job. [COL OR] INK OUT , One of the ink cartridges Replace the appropriate cartridge. REPLACE C ART (black, cyan, magenta or yellow) is out of ink.
35 LEFT BA CK PANEL The left side of the Back Open the Rear Access Door and ensure OUT Panel has not been that the left side of the panel is inserted properly. properly installed. RIGHT BA CK The right side of the Open the Rear Access Door and ensure P ANEL OUT Back Panel has not that the right side of the panel is been inserted properly.
36 WRONG MEDIA The media type which the Do one of the following: TYPE, [A CTION] printer has detected is not • Press to continue printing. the type specified in your • Load the correct media and press . print settings. • Cancel the curr ent print job by pressing the [Cancel Print] button.
37 2500C/CM HP T roubleshooting This chapter documents the different tr oubleshooting tools and steps that can be used to assist you in diagnosing and solving most printer pr oblems.
38 Non-Recoverable Err or If the L CD panel displays a non-recoverable err or message or if the printer is in a non-recover able error state: 1. T urn off your printer by pressing the Power button. Remove all cables and wait for about 10 seconds. Reconnect the cables and power on the printer.
39 The following is a summary of the troubleshooting tips found in the T oolbox: Printer does not Print • Check the power Mak e sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned ON. The green Ready LED should be lit and the L CD should display “READY”.
40 • T ray 3 pulled out during printing. If T ray 3 is pulled out of the printer when it is printing, the job will be canceled and the page will be ejected. W ait until the page has been printed and ejected from the printer befor e removing the tray.
41 Garbage Printed • Check cable connection Check that the printer and/or network cables ar e securely connected to the printer. If you are using a par allel cable, ensure that it is also firmly connected to the computer. • Check printer setup Mak e sure your HP 2500C Series printer is selected as the current or default printer.
3 3 42 3. If you are unable to fr ee the jammed paper, pull out the handle of the Paper Knob, pull the knob away from the printer and r otate to remove the paper. 4. If the L CD still reports a paper jam, go to the back of the printer and lower the Rear Access Door by lifting the two rear door latches.
43 T o diagnose the faulty printhead: 1. Open the Printhead Access Cover and unlock the printhead latch. 2. Remove the cyan, magenta and yellow printheads and close the Printhead Access Cover. 3. The L CD Panel will display the message "DETECTING.
44 The Diagnostic T est page is a valuable tool for troubleshooting. This will help verify if the printer is working. T o print a Diagnostic T est: 1. Press [Menu] until SELF TEST MENU appears 2. Press [Item] until PRINT DIA GNOSTIC PA GE appears. 3. Press [Select] to print the diagnostic page.
45 2500C/CM HP Customer Support HP FIRST HP FIRST is an automated information fax r etrieval service which provides toll-free, 24-hour technical information to you by f ax. Call HP FIRST at the following telephone numbers: For US and Canada (800) 333-1917 For customer s in Europe: U.
46 For customer s in Asia-Pacific Australia 613 9272 2627 China 86 10 6564 5735 Hong K ong 2506 2422 India 9111 622 6420 Indonesia 21-352 2044 K orea 822 769 0543 Malaysia 03 298 2478 New Zealand 64 0.
47 Spain 902 321 123 Sweden 08 619 2170 Switzerland 0848 80 11 11 The Netherlands 020 606 8751 T urkey 90 1 224 59 25 United Kingdom 0171 512 5202 For Asia-Pacific Australia (61-3) 9272-8000 China 86 .
48 Number Description Accessories C3289A HP 2500C PostScript Upgrade Kit C2950A IEEE 1284-Compliant Parallel Cable 2m C2951A IEEE 1284-Compliant Parallel Cable 3m C4543A HP 64 MB (2 x 32 MB) 60ns EDO .
HP Premium Photo Paper C6058A US B-size, 100 sheets: 11 x 17 in. C6059A A3, 20 sheets: 297 x 420 mm C6039A US Letter, 15 sheets: 8.5 x 11 in. C6040A A4 (European ), 15 sheets: 210 x 297 mm C6043A A4 (Asian ), 15 sheets: 210 x 297 mm HP Premium T ranspar ency Film C3834A US Letter, 50 sheets: 8.
50 Print Method Plain paper dr op on-demand thermal inkjet printing Print Speed 1 Black Black T ext Letter / A4 11 x 17 / A3 Econofast Mode 9.5 ppm 5.5 ppm Normal Mode 8 ppm 4 ppm Best Mode 8 ppm 4 ppm Print Speed 1 Color Color Highlights Letter / A4 11 x 17 / A3 Econofast Mode 9.
51 Connectivity / Network HP 2500C Management Network-capable printer for DOS and Windows environments HP PCL 3 Windows Driver Support for Windows NT 4.
52 Paper Size Handling Minimum Width: 76.2 mm (4 in.) x 127.0 mm (6 in.) Maximum Width: 330 mm (13 in.) x 483 mm (19 in.) Maximum Print PCL: 320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media Area PostScript: 289.56 mm (11.4 in.) x 441.96 mm (17.
53 Power Supply Built-in Universal Power Supply Power Requirements Input V oltage 100 – 240 AC (±10%), 50/60 Hz (±3 Hz) Power Consumption Less than 2 watts when off, 8 watts maximum non-printing, 35 watts average printing, 65 watts printing Dimensions With paper tray closed 685 mm (26.
54 Paper Size Left Margin Right Margin T op Mar gin Bottom Margin US Letter 0.25” 0.25” 0.117” 0.5” 6.35mm 6.35mm 2.97mm 12.7mm 11” x 17” 0.26” 0.26” 0.117” 0.5” 6.6mm 6.6mm 2.97mm 12.7mm A4 0.133” 0.133” 0.117” 0.5” 3.38mm 3.
55 Note: The minimum printer margins when printing with the PostScript driver is the same as that of the PCL driver except for the following: HP Product Duration of Limited W arranty Software 90 Days Ink Cartridges 90 Days Printheads 1 Y ear Printer 1 Y ear A.
56 5. If HP receives, during the applicable warr anty period, notice of a defect in any software, media, or ink cartridge pr oduct which is covered by HP’s warranty, HP shall r eplace the defective product.
57 D. Local Law 1. This W arranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from pr ovince to province in Canada, and from country to country elsewhere in the world.
58 DECLARA TION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Pack ard Singapore (Pte) Ltd Manufacturer's Addr ess: Asia Hardcopy Manuf acturing Opera.
59 Power Cord Statement The power cord cannot be r epaired. If it is defective it should be discarded or returned to the supplier. LEDs Classification Energy Consumption Safety Information Always follow basic safety precautions when using this product to r educe risk of injury from fir e or electric shock.
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©Copyright 1999 Hewlett-Packar d Company 450 Alexandr a Road Singapore 119960 Singapore. http://www.hp.com/go/hp2500 USG_CMES.qxd 22/1/99 2:52 PM Page 61.
An important point after buying a device HP 2500C/CM (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP 2500C/CM yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP 2500C/CM - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP 2500C/CM you will learn all the available features of the product, as well as information on its operation. The information that you get HP 2500C/CM will certainly help you make a decision on the purchase.
If you already are a holder of HP 2500C/CM, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP 2500C/CM.
However, one of the most important roles played by the user manual is to help in solving problems with HP 2500C/CM. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP 2500C/CM along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
