Instruction/ maintenance manual of the product 1240 Series HP
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hp fa x 12 40 seri es user guide.
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hp fax 12 40 ser ies.
© 2004 Cop yri g ht Hew let t-P ackar d Dev elopment Company , L .P . The in fo rmati on her ein is s ubject to change w ithout notice. Repr oduction, adaptati on or translati on without pr ior written permission is pr oh ibited, ex cept as allow ed un der the copy right la ws.
i contents 1 get started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 hp fax o verv ie w . . . . . . . . . . . .
contents hp fax 12 40 s eries ii r ec ei ve a f ax ma nuall y fr om the fr ont panel . . . . . . . . . . . . . . . . . . 2 9 poll to rece iv e a fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 9 use the handset . . . . . . . .
conte nts user guid e iii copy a tw o -page black -and-white doc ument . . . . . . . . . . . . . . . . . . . 5 3 mak e multiple copies o f the same ori ginal . . . . . . . . . . . . . . . . . . . . 54 copy a w ashed-out original . . . . . . . . . . . .
hp fax 12 40 s eries contents iv case E: shar ed vo ice/fax line w i th P C modem . . . . . . . . . . . . . . . . . . . 8 5 ho w your hp fax w ill answ er fax calls . . . . . . . . . . . . . . . . . . . . . . 86 case F: shar ed v oi ce/ fax line w ith answ er ing machine .
user guid e conte nts v 11 w arr ant y infor mation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 9 dur ation of limited w arranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 9 war ranty servi c e . . . . . . . . . .
hp fax 12 40 s eries contents vi.
1 1 get started get star ted get help This Us er Guide contains infor mation on using y our HP F a x and pr ov ides additional tr oubleshooting assistance fo r the inst allation pr ocess. T he User Guide also contains inf ormation o n ho w to order su pplies and accesso ri es, techni cal specif ications, support , and w arr ant y infor mation .
hp fax 12 40 s eries cha pt er 1 2 get started the hp fax at a glance 1 3 4 5 6 7 8 9 11 2 10 feature purpose 1 A utomatic doc ument feeder tra y 2 Automati c document f eeder 3 Document guides 4 F ro.
user guid e get started 3 get started fr ont panel o ver v ie w 12 15 17 13 14 16 feature purpose 12 P o wer connect or 13 1-LINE port 14 2 -EXT p ort 15 Handset por t 16 R ear clean out door 17 R ear.
hp fax 12 40 s eries cha pt er 1 4 get started 3 Redial/P ause : Redi al the most r ecently di aled fax nu mber . Also , use to inse rt a pause w h ile enter ing a telephone number . 4 Speed Dial : S elect a n umber fr om progr ammed speed dial entrie s.
user guid e get started 5 get started menu o vervie w The f ollow ing pr o vides a qui ck r efe r ence to top-lev el menus that appear on the HP F ax fr ont panel displa y . *Y ou must enter the Phone Number be fo re y ou can access the other menu items.
hp fax 12 40 s eries cha pt er 1 6 get started.
2 7 load originals & pap er load paper and load or iginals The HP F ax 12 40 Ser ies allo w s y ou to load d iffer ent t ypes and si zes of paper in y our HP Fax, inc l uding letter , and photo papers . Y ou can also change settings fo r paper ty pes and paper si z es to get the hi ghest quality copi es fr om yo ur HP F ax.
hp fax 12 40 s eries cha pt er 2 8 load originals & paper open and close the paper tra y T he pape r tra y must be open w ith pape r loaded f or the HP Fax t o pr int, cop y , and rece iv e fax es . 1 Open the pape r tr ay door . 2 Unfo ld the paper tr ay .
user guid e load paper and load or iginals 9 load originals & pap er 1 L ift the doc ument feeder tr ay to open it . 2 Lo wer the doc ument catcher and unf old the document catc her extender to open it. Note: The do c ument ca tcher must b e clos ed bef ore the doc ument fe eder tr a y can be clo sed.
hp fax 12 40 s eries cha pt er 2 10 load originals & paper recommended papers Thes e a r e the t ype s and si ze s of papers r ecommended fo r copy ing paper types If y ou want the best pr int qual ity , we r ecommend HP P apers .
user guid e load paper and load or iginals 11 load originals & pap er load paper Thes e procedur es descr ibe how to load d iffer ent s i z es and t ypes of papers into the paper tr ay f or copy ing.
hp fax 12 40 s eries cha pt er 2 12 load originals & paper 6 Slide the pa per guide in until it st ops at the edge of the paper . Make sur e that the stack of paper lies f lat in the paper tra y and fits under the tab of the paper guide .
user guid e load paper and load or iginals 13 load originals & pap er set the paper t ype T he fo llo wing pr ocedure de scr ibes ho w to set the paper ty pe fo r the Cop y optio n on y our HP F ax. Select the P aper T ype setting that matches the paper or transpar ency film y ou are using .
hp fax 12 40 s eries cha pt er 2 14 load originals & paper paper siz e setting for recei ving a fax Y ou can s elect the paper si z e f or rece i ved fax es. T he paper si z e selec ted should match w hat is loaded in y our paper tr ay . F axe s can be pr inted on letter , A4, or legal paper only .
user guid e load paper and load or iginals 15 load originals & pap er load originals Y ou can cop y or fax an or iginal by plac ing it in the documen t feeder tr ay . T he fo llow ing procedur e desc r ibes ho w to load ori ginals into the HP F a x auto matic docu ment feeder .
hp fax 12 40 s eries cha pt er 2 16 load originals & paper.
3 17 fax use th e fax featur es Us in g you r H P Fax , yo u c a n s e n d a n d re c eive f a xe s, i nc l u d i n g c o l o r fa xe s. Y o u can set u p speed di als to send fa x es qui ckly and eas i ly to fr equentl y used numbers . Fr om the fr ont panel , y ou c an set a number of f ax options , such as r esoluti on .
hp fax 12 40 s eries cha pt er 3 18 fax send a fax Using the fr ont panel , you can se nd a black -and-white or color f ax fr om your HP F ax. This sec tion contains the follo wing top ics: • enable.
user guid e use the fax fe atu res 19 fax 3 Pr ess ! until Ever y Fax appears in th e second line of th e display , and then pr ess OK . The HP F ax will pr int a confirmati on repo rt ev er y time you send a f ax infor ming you w het her the fax was sent successfully or not.
hp fax 12 40 s eries cha pt er 3 20 fax send a fax using speed dials Y ou can q uickl y send a fax f rom the f ront panel b y pr es s ing Speed Dial or a one - touch speed dial but ton on the fr ont pan el. Speed Di als will n ot appear until y ou ha v e set them u p.
user guid e use the fax fe atu res 21 fax Tip : The date and time must be set in or der to use this featur e. See s et the dat e and time on page 41. When the s pec ifi ed time is reac hed, y our fax is au tomaticall y sent a s soon as a connection can be made .
hp fax 12 40 s eries cha pt er 3 22 fax Y ou can s end a fax fr om memory using either the F ax button or the Scan & F ax button. to send a fax from memor y using t he scan & fax but ton 1 Load y our or iginal face do wn and top f irst in the doc ument feeder tr a y .
user guid e use the fax fe atu res 23 fax to send a f ax using monitor dialing fr om the front panel 1 Load y our or iginal face do wn and top f irst in the doc ument feeder tr a y . F or more infor mation , see load original s on page 15. 2 Pr ess Start Bl ac k or St art Colo r .
hp fax 12 40 s eries cha pt er 3 24 fax to send a fax manually fr om a connected phon e 1 Load y our or iginal face do wn and top f irst in the doc ument feeder tr a y . F or more infor mation , see load original s on page 15. 2 Dial the number b y using the ke ypad on the ph one that is connec ted to yo u r H P Fa x .
user guid e use the fax fe atu res 25 fax A shar ed vo ice and f ax line and no ans wer ing machine . F axT el Th e HP F ax automati cally ans we rs all incoming calls using the R ings to Ans wer settin g. See set the number of rings be for e answ ering on page 2 7.
hp fax 12 40 s eries cha pt er 3 26 fax An answ ering machine and a shar ed voi ce and fax line . Ans werMac hine The HP F ax will not auto matically ans wer calls. Ins tead , the ans w ering mac hine will ans w er the call and the HP F a x w ill monitor the line .
user guid e use the fax fe atu res 27 fax re ce ive a fa x B y def ault , your HP F ax automaticall y rece iv es and prints incoming fax es. Depending on y our Ans wer Mode setting , the HP F ax can rece i ve fax es auto maticall y or manually . F or mor e i nfo rmati on on Answ er Mode , see set the answ er mod e on page 2 4.
hp fax 12 40 s eries cha pt er 3 28 fax 3 Enter the appr opriat e number of r ings to answ er by u sing the k ey pad. 4 Pr ess OK to accept the setting. recei ve a fax manuall y using the handset Y ou can r ecei ve fax es manuall y by using the handset .
user guid e use the fax fe atu res 29 fax 4 W ait until you hear the HP F ax send answ ering f ax tones, then hang up the telephone . T he HP F ax rece iv es the fax . recei ve a fax manually fr om the front panel Y ou can r ecei ve fax es manually f r om the fr ont panel .
hp fax 12 40 s eries cha pt er 3 30 fax use the handset Y ou can use the handset to a ns wer inco ming calls, mak e phone calls, r ecei ve fax es, and send fax es. W hile the HP F ax is pr ocessing another job , suc h as copy ing, scanning , or prin ting, y ou can still use the hands et for phone calls .
user guid e use the fax fe atu res 31 fax recei ve fax es using the handset ! F or infor mation o n re cei ving f ax es b y using the handset , see receiv e a fax manually using the handset on page 2 8.
hp fax 12 40 s eries cha pt er 3 32 fax enter te xt The follo wing list pr o vides tips f or enter ing text b y using the f ron t panel k ey pad. Use thes e instructi ons to enter speed dial names and the fa x header name . • Pr ess the ke ypad nu mbers that co rr espond to the letters o f a name.
user guid e use the fax fe atu res 33 fax • T o enter a s ymbol , such as *, pr ess Sym b o l s ( * ) r epeatedly to scr oll thr ough the list of s ymbols . The follo w ing table r epresen ts the av ailable sym b o l s. • If y o u make a mistake , pre ss " to clear it , and then make the corr ect entr y .
hp fax 12 40 s eries cha pt er 3 34 fax T his selec ts Print R eport and then selec ts Au tomati c Reports Setup . 3 Pr ess ! to s cr oll thro ugh the fo llow ing repo r t types: – Ever y Erro r : prints w henever ther e i s any kind of fax err or (default) .
user guid e use the fax fe atu res 35 fax generate re ports manually Y ou can man ually gener ate r eports about y our HP F ax, such as the statu s of the last fax y ou sent, a list of progr ammed speed-dial entries, or a Self- T est Report for diagnos t ic purpos es.
hp fax 12 40 s eries cha pt er 3 36 fax set up speed dialing Y ou can as sign speed-di al entr ies to f reque ntl y us ed fax n umber s. Use the o ne - touc h speed dial but tons on the fr ont panel to qui ckly s end f axe s. Y ou can also pr ess S p eed Dial to sc r oll through and s elect f r om the list of speed-dial entrie s.
user guid e use the fax fe atu res 37 fax add group speed-dial entr ies This f eature allo ws y ou cr eate grou ps of up to 5 0 in di vidual speed-dial entr ies so that y ou can send blac k -and-whit e fax es to spec ifi c gr oups of people w ith one speed-dial but ton.
hp fax 12 40 s eries cha pt er 3 38 fax 3 Pr ess " or ! to scr oll through the speed-d ial entri es, and then press OK to selec t the appr opri ate entry . 4 When the curr ent fax number appe ars, pr ess " to erase it . 5 Reenter the fax n umber .
user guid e use the fax fe atu res 39 fax r esoluti on for f axes that y ou are sending in black and w hite. All color f axes w ill be sent u s ing F ine res olution . The f ollo wing F a x Re solu tion s et tings ar e av ailable: • F ine: this is the default s etting.
hp fax 12 40 s eries cha pt er 3 40 fax 4 Pr ess Fax until Lig ht e r/ Da rker appears in the t op line of the displa y . The r ange of values appear s as a cir cle on a scale on the display . 5 Pr ess " to lighten the fax or ! to dark en it . The c ir cle mo v es left or r ight as y ou pr ess a button.
user guid e use the fax fe atu res 41 fax set fax options Ther e ar e numer ous fax options that y ou can set , such as contr olling whether the HP F ax redi als a busy n u mber auto matically . When y ou mak e changes to the fo llo wing options , the new setting becomes the def ault.
hp fax 12 40 s eries cha pt er 3 42 fax set the paper size f or recei ved f ax es Y ou can s elect the paper si z e f or rece i ved fax es. T he paper si z e selec ted should match w hat is loaded in y our paper tr ay . F axe s can be pr inted on letter , A4, or legal paper only (v ari es by country/region).
user guid e use the fax fe atu res 43 fax adjust the phone lin e monitor volume The Ph one Line Monitor V olume setting allo ws y ou to contr ol the v olume of the dial tone s and fax tones . Y o u can selec t Lo w , Medium, or Hi gh. T he default setting is Medium .
hp fax 12 40 s eries cha pt er 3 44 fax chang e the answer ring pattern (distinctiv e ringing) Man y phone compani es offe r a distincti v e r inging featur e that allo ws y ou to hav e sev eral pho ne number s on one phone line .
user guid e use the fax fe atu res 45 fax 3 Pr ess ! to select Red ia l or No Redial . 4 Pr ess OK . set automatic reduction for incoming fax es T h i s s e t t i n g d e t e r m i n e s w h a t y o u r H P F a x d o e s if it re cei ves a f ax that is too large fo r the def ault paper siz e.
hp fax 12 40 s eries cha pt er 3 46 fax use err or correction mode Err or Cor recti on Mode (ECM) eliminates data lost due to poor phone lines by detecting er ror s that occur dur ing tr ansmission and a utomati cally r eques ting r etransmissi on of the er r oneous portion .
user guid e use the fax fe atu res 47 fax use caller I D Caller ID Mode allo ws y ou to vi ew the phone n umber or names o f caller s on the fr ont panel displa y , if y ou subscr ibe to Caller ID serv ice thr ough y our phone compan y . Note: Caller ID servi ce is available thr ough your phone compan y .
hp fax 12 40 s eries cha pt er 3 48 fax to add junk f ax numbers 1 Pr ess Setup . 2 Pr ess 4 , then pr ess 8 . This selects Ad vanced Fax Setup and then Junk Fax Numbers . 3 Pr ess ! to select Add , and th en pr ess OK . The mo st recentl y recei ved C aller ID number appears on the displa y .
user guid e use the fax fe atu res 49 fax 3 Pr ess ! to s elect one of the f ollo w ing optio ns: –O n : select this opti on to acti vate Back up F ax Recepti on.
hp fax 12 40 s eries cha pt er 3 50 fax.
4 51 cop y use th e cop y featur es The HP F ax enables y ou to produce high-quality color and black -and-white copies on plain paper , photo paper , and tr anspar enc ies. Y ou can enla r g e or r educe the si z e of an or iginal to f it a spec ifi c pape r si z e and adjus t the copy’ s darkness .
hp fax 12 40 s eries cha pt er 4 52 cop y increase cop y speed or quality The HP F ax pro vides three options that affect copy speed and qualit y . • Normal: deli ve rs high-quality output and is the r ecommended setting for most of y our copy ing. Normal cop ies fast er than Best .
user guid e use the cop y features 53 cop y 3 Pr ess Cop y unti l Set New De faults appears in the top li ne of the displ ay . 4 Pr ess ! until Ye s appears. 5 Pr ess OK to sav e th e settings. 6 Pr ess Start Bl ac k or St art Colo r to mak e a copy w i th the new defa ult set ti ngs.
hp fax 12 40 s eries cha pt er 4 54 cop y mak e multipl e copies of the same or iginal 1 Load y our or iginal face do wn and top f irst in the doc ument feeder tra y . F or more infor mation , see load original s on page 15. 2 Pr ess Cop y until Number of Copies appears in the top line of the display .
user guid e use the cop y features 55 cop y r educe or enlarge 1 Load y our or iginal face do wn and top f irst in the doc ument feeder tra y . F or more infor mation , see load original s on page 15. P ositi on the or iginal in the center of the doc u ment fe eder tr ay and mov e the paper guides ne xt to it.
hp fax 12 40 s eries cha pt er 4 56 cop y 3 Pr ess ! until Legal > Ltr 7 2% appea rs . 4 Pr ess Start Bl ac k or St art Colo r . T he HP Fax r e duces the si ze o f y our ori ginal to fit w ithin the pr intable ar ea of the let ter paper , as sho wn below .
user guid e use the cop y features 57 cop y T he HP F ax slightl y reduces the si z e of y our ori ginal to fit w ithin the printable ar ea of the let ter or A4 paper , as sho wn below .
hp fax 12 40 s eries cha pt er 4 58 cop y enhance light areas o f your cop y Use Ph oto enhancements to enhance ligh t color s that might otherw ise appear w hite .
user guid e use the cop y features 59 cop y enhance the colors of y our original Us e Colo r Intensity to adj us t the lightne ss and dar kness of the copi es yo u make . 1 Load y our or iginal face do wn and top f irst in the doc ument feeder tra y .
hp fax 12 40 s eries cha pt er 4 60 cop y.
5 61 order supplies or der supplies Y ou can or der p r int cart r idges , r e commended t ypes of HP paper , and HP F ax accessor ies online fr om the HP web s ite .
hp fax 12 40 s eries cha pt er 5 62 order supplies T o order in ot her c ountries/regions, cal l the phone number for y our co untries/ r egions . The numbers listed belo w ar e curr ent as of the publication date of this guide .
6 63 maintain maintain y our hp f ax The HP F ax requir es little maintenance. S ometimes you mi ght w ant to clean the glass and the white strip on back of the lid to remo ve surface dust and ensure that y our co pie s and scans remain c l ear . Y ou mi ght also want to r epla ce , align, or c lean y our pr int car tri dges f r om time to time.
hp fax 12 40 s eries cha pt er 6 64 maintain 2 Clean the glass w ith a soft clo th or sponge slightl y moiste ned w ith a nonabr asi ve glas s c leaner . Caution! Do not use abrasi ves , ac etone , benz ene, or carbon tetr achlor ide on the glass; thes e can damage it.
user guid e maint ain y our h p f ax 65 maintain 2 Clean the w hite strip w ith a soft clo t h or sponge slightl y moiste ned w ith a mild soap and war m water . 3 W ash the str ip gentl y to loosen debr is; do not sc rub the s tr i p . 4 Dry the strip w ith a chamo is or soft cloth .
hp fax 12 40 s eries cha pt er 6 66 maintain Do not open the pr int carr iage access door of the HP F ax unless necessary . This uncap s the nozzles and expo ses them to air . T he print cartridge s have mi c r oscop ic nozzles that can clog w hen e xposed to the air for mor e than a few minutes .
user guid e maint ain y our h p f ax 67 maintain 4 Chec k the Self-T es t Report fo r streaking or w hite lines in the co lor bars . Mak e sur e that the color bars ha ve e ven co nsistency and the lines of color e xtend ac ro ss the page . – Y ou w i ll find f our color bars on the self-test r eport: black, c y an, magenta , and yello w .
hp fax 12 40 s eries cha pt er 6 68 maintain 1 T urn on the HP F ax, and then lift open the print-carr iage acces s door . T he pr int carr iage mo v es int o vi e w . 2 After the carr iage stops mo ving , push dow n on the top of the prin t cartridge to r elease it , and then pull it tow ard y ou out of its slot.
user guid e maint ain y our h p f ax 69 maintain Caution! Do not to uc h the gold-color ed contac ts or ink nozzles . Once y ou have r emov ed the plastic tape , install the pr int cartridg e immediatel y to pre ve nt the ink f r om drying in the nozzle s.
hp fax 12 40 s eries cha pt er 6 70 maintain align the print cartridges The HP F ax prompts y ou to align print cartridges e very time yo u install or r eplace a prin t cartri dge. Y ou can also ali gn the pr int cartri dges at an y time fr om the fr ont panel.
user guid e maint ain y our h p f ax 71 maintain A test page is printed as the pr int car tri dges ar e c leaned. R ecyc le or discar d the page . If copy or print qualit y still seem poor af ter you c l ean the p r int cartridges, try cleaning the pr int car tri dge contacts bef ore r eplac ing the pr int cartridge that is affe cted .
hp fax 12 40 s eries cha pt er 6 72 maintain 7 Clean o nly the co ntacts . Do not clean the nozzles . 8 P lace the print cartr idge bac k into the carr iage . 9 Re peat if necessary for the other pr int ca rtridge . 10 Close the pr int -carr iage access door and plug in the HP F ax .
user guid e maint ain y our h p f ax 73 maintain set the scroll speed T he Sc roll S peed option lets y ou contr ol the rate that te xt mess ages scr oll fr om r ight to left in the fr ont panel display . F or ex ample , if the mess age is long and does not com pletel y fit in the f ront panel displa y , it wi ll need to sc roll .
hp fax 12 40 s eries cha pt er 6 74 maintain set the language and countr y/region Norm ally the language and country/r egion f or y our HP Fax is s et w hen yo u f i rs t set up y our de v ice. Ho w eve r , y ou can change it at an y time. 1 Pr ess Setup .
7 75 fax s et up fa x s e tu p After com pleting all steps in the Setu p P oster , use the instruc tions in this sec t ion to complete y our fax setup .
hp fax 12 40 s eries cha pt er 7 76 fax setup fax ing from a D SL line If y ou hav e a digital subsc riber line (D SL) service thr ough your phone compan y , use the i nstru cti ons in this sec tion t o connect a D S L f i lter between the telephone w all jac k and y our HP Fax.
user guid e fax set up 77 fax s et up fax ing with a PBX phone s y stem or an ISDN line If y our telephone line has a PBX s ystem , make sur e you di al the number for an outsi de line bef ore dialing the f ax number . Caution! Many di gital PBX sy stems include a call-waiting tone that is fac tory-set to “ on .
hp fax 12 40 s eries cha pt er 7 78 fax setup how to cho ose t h e ri ght fax s etup for your of fic e Caution! Pl e a s e ref e r t o how to tell if the follo wing instructions appl y to y o u on page 7 7 bef ore f ollo wing an y of these instruc tions.
user guid e fax set up 79 fax s et up 3 Do you ha ve a PC modem on the same telephon e line as your HP F ax? ! Y es , I hav e a PC modem. ! No . Here is ho w to deter mine if you ha ve a PC modem .
hp fax 12 40 s eries cha pt er 7 80 fax setup selec t y o ur fax setup case fr om this table No w that you hav e answ er ed all of the questi ons about the equipme nt and serv ices that shar e the phone line with y our HP F ax, you ar e read y to ch oose the best set up c ase for your office.
user guid e fax set up 81 fax s et up case A: separ ate fax line (no v oice calls receiv ed) If y ou have a separ ate fax line on w hich y ou r ec ei ve n o vo ice calls, and y ou hav e no other equipment connect ed on this phone line, connec t your HP Fax a s desc r i bed in this section .
hp fax 12 40 s eries cha pt er 7 82 fax setup case B: fax ing with a distinc ti v e r ing ser vice on the same line If y ou subsc ribe to a dis tincti ve r ing servi ce thr ough yo ur phone compan y t.
user guid e fax set up 83 fax s et up case C: shar ed v oice/fax line If y ou rece iv e both v oi ce calls and fax calls at the sa me phone n umber , and yo u hav e no other off ice equipment (o r v oice mail) on this phone line , connect y our HP F ax as desc ribed in this secti on.
hp fax 12 40 s eries cha pt er 7 84 fax setup case D: fax line shar ed with P C mod em (no v oice calls re ce ive d ) If y ou hav e a fax line on w hic h yo u r ecei v e no v oice calls , and y ou also hav e a PC modem connected o n th is line , c onne ct y our HP F ax as descr ibed in this sect ion.
user guid e fax set up 85 fax s et up Caution! If y ou do not tur n off the auto fa x r e cei ve setting in y our PC modem softwar e, y our HP F ax will not be able to r ecei ve faxes.
hp fax 12 40 s eries cha pt er 7 86 fax setup off ice. F or more inf ormatio n about ho w to tell the differ en ce between the cords, see I hav e difficulties when sending faxes and when recei ving fax es. on page 105. 5 If y our P C modem ’s soft w a r e is set to au tomatically r ecei ve fax es to y our compute r , turn off that s etting .
user guid e fax set up 87 fax s et up Caution! If y ou do not connect y our answ ering mac hine directl y to y our HP Fa x, fax t ones fr om a sending f ax machine could be r ecor d ed on y our answ ering mac hi ne , and yo u probably w ill not be able to r ecei ve fax es w i th y our HP F ax.
hp fax 12 40 s eries cha pt er 7 88 fax setup case G: shared v oice/fax line with P C modem and ans wering machine If y ou rece iv e both v oi ce calls and fax calls at the sa me phone n umber , and yo u also hav e a PC modem and answ ering mac hine connected on this phone line, connect y our HP Fax a s descr ibed in this section .
user guid e fax set up 89 fax s et up 4 Using the phone cor d supplied in the bo x w ith y our HP F ax, connect on e end to y our telephone w all jac k, then connect the other end to the port labeled “1-LINE” on the bac k of y our HP F ax.
hp fax 12 40 s eries cha pt er 7 90 fax setup case H: shar ed v oice/fax line w it h v oice mail Note: Th e HP F ax cannot re cei ve f axes au tomati cally if yo u hav e a vo ice mail servi ce, so y ou must be a v ailable to r espond in pers on (manually) t o incoming fax calls .
user guid e fax set up 91 fax s et up case I: shared v oice/fax line with P C modem and voice mail Note: Th e HP F ax cannot re cei ve f axes au tomati cally if yo u hav e a vo ice mail servi ce, so y ou must be a v ailable to r espond in pers on (manually) t o incoming fax calls .
hp fax 12 40 s eries cha pt er 7 92 fax setup 5 Pr ess the Answ er Mode but ton on the fr ont panel until TEL appears on the display . 6 If y our P C modem ’s soft w a r e is set to au tomatically r ecei ve fax es to y our compute r , turn off that s etting .
8 93 troubleshooting tr oubl eshooting infor mation This sec tion contains trou bleshooting informati on for the HP F a x 12 40 Ser ies (H P Fax ) . Sp ecific in form at ion is p ro vided for in st al la tio n a n d c on figu rat ion topi cs. R efer ences to our online tro ubleshooting help ar e pro vi ded for operati onal topics .
hp fax 12 40 s eries cha pt er 8 94 troubleshooting installation tr oubleshooting Use this sec tion to sol ve an y pr oblems you mi ght encounter w hile installing the HP F ax. problem possible cause and solution I r eceiv ed a message on the fr ont panel display to atta ch the fr ont panel cov er .
user guid e tr oubleshooting inf ormation 95 troubleshooting The front p a ne l displa ys the w r ong language . The HP F ax has be en set up w it h the i ncorr ect language or country/regi on. U s ually , yo u set the langu age and country/r egion when y ou firs t set up the HP F ax.
hp fax 12 40 s eries cha pt er 8 96 troubleshooting My HP F ax does not po we r on. • T he HP F ax may not be pr operly connec ted to a pow er supply . – Mak e sure the connec tio n fr om the po wer ou tlet to the HP F ax is firml y connected . P lug the pow er cor d into a gr ounded po w er outlet , surge pr otecto r , or pow er str ip .
user guid e tr oubleshooting inf ormation 97 troubleshooting paper jams problem po ssible cause and solution P aper has jammed in the automati c document feeder .
hp fax 12 40 s eries cha pt er 8 98 troubleshooting print cartridge problems problem possible cause and solution The H P Fax do es no t pr int satisfac tor ily . F irst c heck to see w hether the pr int cartridge is out of ink . T o do this, see print a self-test repor t on page 6 6.
user guid e tr oubleshooting inf ormation 99 troubleshooting cop y problems problem po ssible cause and solution Copi es a re fad e d o r color s ar e dull . • T he Cop y Quality setting for the HP F ax is set to F ast . • Th e L ighter/Dark er setting fo r the HP F ax is set too light .
hp fax 12 40 s eries cha pt er 8 100 troubleshooting Copi es h ave hor iz ontal smear s. • Th e pr int car tri dges mig ht hav e a fiber buildu p or might be lo w on ink. Pr int a Self- T est R eport. If the r eport sho ws that the ink looks as if something has bru shed up against it, c lean the prin t car tri dges.
user guid e tr oubleshooting inf ormation 101 troubleshooting Nothing happens when I try to cop y . • The HP Fax is t urned of f . Look on th e HP Fax front panel. If the displa y is blank and no ligh ts ar e on, the HP F ax is tur ned off . Make sur e the pow er cor d is connected and plugged into a po wer outle t .
hp fax 12 40 s eries cha pt er 8 10 2 troubleshooting The entir e printout is slanted or sk ew ed. • The paper guide is not positi on ed cor r ectly , so paper is not feeding corr ectly . Mak e sure the pa per gui de is clos e to the le ft edge of the paper w ithout bending the paper .
user guid e tr oubleshooting inf ormation 103 troubleshooting The la st page of my doc u ment does not pr int . • The paper tr ay is empty or the HP Fax has a paper jam . Mak e sure pa per is loaded in the paper tr ay and that y ou do not hav e a paper jam.
hp fax 12 40 s eries cha pt er 8 104 troubleshooting fax probl em s Use this section t o solv e any pr oblems you might e ncounter while setting up y our HP F ax for f a x ing. F or infor mation about ho w to set up y our HP F ax for f ax ing , see fax se tup on page 7 5.
user guid e tr oubleshooting inf ormation 105 troubleshooting I hav e diffic ulties when sending fax es and w hen r ecei v ing faxes. • Mak e sure y ou connected the HP F ax fr om the por t labeled “1-LINE” to y our teleph one w all jac k using the phone cor d supplied in the bo x wi th y our HP F ax .
hp fax 12 40 s eries cha pt er 8 106 troubleshooting I hav e diffic ulties when sending fax es and w hen r ecei v ing faxes. (contin ued) • Mak e sure y ou hav e corr ectly connected the HP F ax to th e telepho ne wall ja c k, a nd cor r ectly c onnec ted any additi onal equipmen t and serv ices that shar e the phone line w ith y our HP F ax.
user guid e tr oubleshooting inf ormation 10 7 troubleshooting I cannot r eceiv e fax es, but I can se nd faxes. • The R ings to Ans wer featur e might not be set to answ er af ter the appr opri ate numb er of rings f or y our office se tup . F or more inf ormation , see ho w to c hoose the ri ght fax setup for you r of f i ce on page 7 8.
hp fax 12 40 s eries cha pt er 8 108 troubleshooting I cannot r eceiv e fax es, but I can se nd faxes. (contin ued) • If y ou are not u sing a distincti ve r ing servi ce, c heck to mak e sure that the Ans wer R ing P at tern f e atur e on your HP F ax is set to All R ings.
user guid e tr oubleshooting inf ormation 109 troubleshooting fr ont panel messages print cartridge messag es I hear stati c on my telepho n e line e ver since I connec ted the HP F ax.
hp fax 12 40 s eries cha pt er 8 110 troubleshooting alignment messag es Cartridge error . See pr oduct doc umentation f or deta ils. • One or both of the pr int car tri dges is havi ng a pr oblem . Deter mine whi ch pr int cartr idge is ex peri enc ing the pr oblem and re p l a c e i t.
user guid e tr oubleshooting inf ormation 111 troubleshooting fax mes sages Alignment fa iled. P lease tr y again. The alignment pr ocedur e can fail f or sev eral r easons: • Alignment page is placed incor rectl y i n the docu ment feeder tr ay . • Alignment page has been mar ked or c reased .
hp fax 12 40 s eries cha pt er 8 112 troubleshooting cop y messages Can ’t pr int fax . W rong paper detec ted. R eplace paper . Pr es s OK to con tinue . An incorr ect paper si z e i s loaded in the p aper tr ay . The HP F a x can only print f axes on letter , A4, or legal paper .
user guid e tr oubleshooting inf ormation 113 troubleshooting gener al sta tus mes sages mes sage s olu tio n Open door . Clear car r iage ja m, and then press OK .
hp fax 12 40 s eries cha pt er 8 114 troubleshooting automatic doc umen t feeder messag es sev ere error messages Memory full; pr ess OK . The memory is full or the HP F ax has too many f a x es stor ed in memory . Pr int the fax es stor ed in memor y .
user guid e tr oubleshooting inf ormation 115 troubleshooting fax log e rr o r cod es Use the t able below to he lp y ou interpr e t the codes that app ear in the results column of the fa x log . See gen e rat e re po r ts ma nu al ly on page 35 f or infor mation on pr inting the fax log .
hp fax 12 40 s eries cha pt er 8 116 troubleshooting 34 4 - 348 ( 3 49 - 353 EC M ) 354 - 355 Th e telephone connec tion w as los t . 356 - 36 1 (3 6 2 -36 6 ECM) The r eceiv ing fax machine prematur ely ended th e session . 36 7 - 3 7 2 ( 373 - 37 7 E C M ) 378 - 3 8 0 Ther e wa s a communication er ror w ith the re cei ving fa x machine .
9 117 technical information tec hnical infor mation The tec hnical spec ificati ons and internati onal r egulatory infor mation f or y our HP Fax ar e pr ov ided in this se cti on.
hp fax 12 40 s eries cha pt er 9 118 technical information paper siz es print mar gin specifications fax specifications • W alk- up blac k and white and color fax capa bility • Up to 9 9 speed dials (var ies b y model) • Up to 200 page memory (based on I TU-T T est Image #1 at sta n dar d r esolution .
user guid e technical information 119 technical information po wer specifications • P ow er consumption: 50 W max imum • Input v oltage: A C 100 to 2 40 V , 0.
hp fax 12 40 s eries cha pt er 9 120 technical information F or more inf ormation on ENER G Y ST AR guidelines , go to the follo wing w ebsite: www .en er gy sta r .g ov paper use This pr oduct is suited f or the use o f r ecyc le d paper accor ding to DIN 19 30 9 .
user guid e technical information 121 technical information re g u l a to r y n o t i c e s The HP F ax meets produc t requir ements fr om regulatory agenc ies in your co untry/regio n. This s ecti on contains the f ollow ing topic s: • r egulator y model identification number o n page 121 • not ice to users o f th e U .
hp fax 12 40 s eries cha pt er 9 12 2 technical information The T elephone Co nsumer Pr otection A ct of 1991 mak es it unlawf ul for an y person to us e a computer or other electr onic dev ice, inc l.
user guid e technical information 12 3 technical information Le n umér o REN (R inger Equi valence Number ) attribué à c haque appar eil ter minal fournit une indicatio n sur le nombr e maximal de te rminau x qui peuv ent être connectés à une interf ace téléphoniq ue .
hp fax 12 40 s eries cha pt er 9 12 4 technical information declaration o f confor mity Accor ding to IS O/IEC Gui de 22 and EN 4 5 014 Manuf acturer ’s name and addr ess: Hew lett -P ack ard C ompa.
10 12 5 support hp f ax 12 40 ser ies support Hew lett -P ack ar d pro vides Inter net and phone support for y our HP F ax. This s ecti on contains the f ollow ing topic s: • get support and othe r .
hp fax 12 40 s eries cha pt er 10 12 6 support 4 If y ou ar e still expe r ienc ing proble ms and need to speak w ith an HP Cu stom er Support Repr esent ati ve , do the follo wing: a. Hav e the spec ific name of y our HP Fax, as it appears on the f r ont panel , av ailable.
user guid e hp fax 12 40 ser ies support 12 7 support pr epare y our hp fax f or shipment If after cont acting HP Cust omer Support or r eturning to the po int of pur chase , y ou are requested to send your HP F ax in for ser vice , ple ase follow t he ste ps bel ow to avoi d fur th er damage to the HP pr oduct.
hp fax 12 40 s eries cha pt er 10 12 8 support 9 Mak e sur e the paper tr ay e xtender is in its closed po sition, and then f old the paper tr ay door up until it snap s into place . This place s the HP F ax in its full y clo sed positi on, as sho wn belo w .
11 12 9 warranty in formatio n w arr ant y infor m ation Y our HP F ax comes with a limited w arr ant y that is desc rib ed in this secti on. Inf ormatio n about ho w to obtain w arranty se r vi ce and ho w y ou can upgrade y our standar d factory war ranty is also pr ov ided.
hp fax 12 40 s eries cha pt er 11 130 warr an t y i nfo rm a ti on Outside the U .S ., please call your local HP Cust omer Support off ice . See call in Canada on page 12 6 for a list o f internati onal C ust omer Support number s.
user guid e war ranty inf ormation 131 warranty in formatio n limitations of warr ant y T O THE EXTENT ALL O W ED B Y L O CAL LA W , NEI THER HP NOR IT S THIRD P ARTY S UPP LIERS MAKE ANY O THER W ARR.
hp fax 12 40 s eries cha pt er 11 13 2 warr an t y i nfo rm a ti on.
13 3 inde x Numerics 4 by 6 inch (10 b y 15 cm) bor derless photos fit to p a g e, 55 A align ink ca r tr idge , 95 align pr int cartri dge, 70 , 95 ans wer call w aiting calls, 30 ans wer mo de , 24 .
index hp fax 12 40 s eries 134 ans wer r ing patter n, 44 auto maticall y rece iv e , 24 bloc k ju nk fax n umber s, 47 bus y , 44 bus y line, 111 caller ID, 47 cancel, 49 cancel forw a rd , 43 cancel.
index user guid e 13 5 K k ey pa d, enter text , 32 L labels load, 12 language setup , 95 light copy , 99 lighte n faxe s, 39 lights tr oublesho oting, 93 load paper , 11 M maintenance , 63 align p r .
index hp fax 12 40 s eries 13 6 self - test, 66 r eprin t fa xe s in memory , 49 re se t p owe r e r ro r , 11 4 re so l ut i o n, 38 fa x, 38 r estore fac tor y defaults, 72 ret u rn yo u r H P Fa x,.
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Visit the hp fax infor mation center It has e v er ything y ou need to get the mo st v alue fr om y our HP F ax. • T echni cal Support • Supplies and Order ing Infor mation • Pr ojec t Tips • W ay s to Enhance Y our Pr oduct www .hp .com/support © 2004 Hew let t- P ack ard Dev elopment Company , L.
An important point after buying a device HP 1240 Series (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP 1240 Series yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP 1240 Series - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP 1240 Series you will learn all the available features of the product, as well as information on its operation. The information that you get HP 1240 Series will certainly help you make a decision on the purchase.
If you already are a holder of HP 1240 Series, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP 1240 Series.
However, one of the most important roles played by the user manual is to help in solving problems with HP 1240 Series. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP 1240 Series along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
