Instruction/ maintenance manual of the product ZE5200 HP (Hewlett-Packard)
Go to page of 153
Service Manual i HP Pavilion ze5600 Notebook PC HP Pavilion ze5500 Notebook PC HP Pavilion ze5400 Notebook PC HP Pavilion ze5300 Notebook PC HP Pavilion ze5200 Notebook PC HP Pavilion ze4600 Notebook .
Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u.
ii Service Manual © Copyright 2003, 2004 Hewlet t-Packard Development Company, L.P. Microsoft and Windows are U.S. registered tradem arks of Microsoft Corporat ion. Intel ,Celeron, and Pentium are trademarks or registered trademarks of Intel Corporatio n or its subsidiaries in the United States and other countries.
Service Manual iii Contents Introduction ................................................................................................................... .. vii Product Information ...................................................................
iv Service Manual Figures Figure 1-1. Front View ......................................................................................................... ....................... 1-8 Figure 1-2. Back View ..............................................
Service Manual v Tables Table 1-1. Product Comparisons ................................................................................................. ................ 1-1 Table 1-2. Activa ting Power Modes ..........................................
Service Manual vii Introduction This manual provides reference informati on for servicing the HP Pavil ion ze5600, ze5500, ze5400, ze5300, ze5200, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 No.
Service Manual Product Information 1-1 1 Product Information The following list of HP and Compaq notebook products is current at the ti me of publicat ion but is subject to change. Table 1-1. Product Comparisons HP Pavilion ze5600 Processor Intel® Celeron® (2.
1-2 Product Information Service Manual HP Pavilion ze5400 and ze5300 Processor Intel Pentium 4 (2.4-, 2.53-, 2.66-, and 2.8-GHz) Mobile Intel Pentium 4 (2.4-, 2.66-, 2.8-, and 3.06-GHz) Memory Up to 1 GB (1024 MB) SDR AM using 512-MB modules. At least 256 MB SD RAM preinstalled.
Service Manual Product Information 1-3 HP Pavilion ze4500 Processor AMD Athlon (1.67-, 1.8-, 2.2-, and 2.0-GH z) Intel Celeron (2.4-GHz) Memory Up to 1 GB (1024 MB) SDR AM using 512-MB modules. At least 128 MB SD RAM preinstalled. Display 15.0-inch XGA (1024 × 768) or 14.
1-4 Product Information Service Manual HP Pavilion ze4200 Processor Mobile Intel Pentium 4 Processor-M (1.8-, 1.9-, 2.0-, and 2.2-GHz) Intel Celeron (1.6-, 1.7-, 1.8-, and 2.0-GHz) AMD Athlon (1.47-, 1.53-, 1.6- , 1.67-, and 1.8-GHz) Memory Up to 512 MB SDRAM using 256-MB modules.
Service Manual Product Information 1-5 HP nx9010 Processor Mobile Intel Pentium 4-D (2.4-, 2.53-, 2.66-, and 3.06-GHz) Intel Celeron (2.0- and 2.6-GHz) Memory Up to 1 GB (1024 MB) SDR AM using 512-MB modules. At least 256 MB SD RAM preinstalled. Display 15.
1-6 Product Information Service Manual HP nx9000 Processor AMD Athlon (1.8- or 2.0-GH z) Memory Up to 1 GB (1024 MB) SDR AM using 512-MB modules. At least 256 MB SD RAM preinstalled.
Service Manual Product Information 1-7 Compaq Presario 2500 Processor Mobile Intel Pentium 4 (2.0-, 2.3-, 2.4-, 2.53-, 2.66-, 2.8-, and 3.06-GHz) Intel Celeron (2.6- and 2.8-GHz) Memory Up to 1 GB (1024 MB) SDR AM using 512-MB modules. At least 256 MB SD RAM preinstalled.
1-8 Product Information Service Manual Features The following illustrations show the notebook’s main ex ternal features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Front View HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 1.
Service Manual Product Information 1-9 Figure 1-2. Back View HP Pavilion ze4x00 HP nx9005 and nx9000 13. AC adapter jack 14. Two universal Serial Bus (USB) ports 15. LAN port (select models only) 16. S-Video port (select models only) 17. Parallel port (LPT1): use this port for a parallel printer or other parallel device 18.
1-10 Product Information Service Manual Figure 1-3. Bottom View HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 28. Hard disk drive 29. Battery latch 30. SDRAM door 31. Reset button 32.
Service Manual Product Information 1-11 Figure 1-4. Front View HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 1. Notebook open/close latch 2. One-touch buttons 3. Keyboard status lights 4. Power button: turns the notebook on and off 5.
1-12 Product Information Service Manual Figure 1-5. Back View HP Pavilion ze5x00, HP nx9010, and HP nx9008 15. AC adapter jack 16. Two universal Serial Bus (USB) ports 17. LAN port (select models only) 18. External keyboard/mouse port 19. Parallel port (LPT1): use this port for a parallel printer or other parallel device 20.
Service Manual Product Information 1-13 Figure 1-6. Bottom View HP Pavilion ze5x00, HP nx9010, HP nx9008, and Compaq Presario 2500 27. Hard disk drive 28. Battery latch 29. Mini PCI door (no user parts inside) 30. SDRAM door 31. Port replicator connect (select models only) 32.
1-14 Product Information Service Manual Operation This section gives an overview of t he notebook’s operation. Turning the Notebook On and Off You can start and stop your notebook usi ng its power button.
Service Manual Product Information 1-15 Checking the Status of the Notebook The main stat us lights on the front of the not ebook report power status, battery status, and hard disk activi ty. Table 1-3. Main Status Lights (front of notebook) Meaning Power status On: notebook is on (even if the display is off).
1-16 Product Information Service Manual Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key —a shortcut key sequence—for various system cont rols. To use a hot key, press and hold Fn , press the appropriat e second key, then release both keys.
Service Manual Product Information 1-17 Resetting the Notebook Occasionally, Windows or the notebook might stop responding, so that y ou cannot turn the notebook off. If this happens, try th e following in the o rder listed. Press the po wer button to restart.
1-18 Product Information Service Manual Specifications The following tables list the specifications for the not ebook and its accessories and are subject to change. For the latest versions, see t he HP Notebook Web site http://www.hp.com/notebooks . Table 1-6.
Service Manual Product Information 1-19 Processor and Bus Architecture (continued) HP Pavilion ze4300: 1.8-, 2.0-, 2.2-, or 2.4-GHz Mobile Intel Pentium 4 processor-M with Intel S peed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low -power processor w ith 400-MHz processor system bus -or- 1.
1-20 Product Information Service Manual Processor and Bus Architecture (continued) Compaq Presario 2500: 1.8-, 2.0-, 2.4-, 2.53-, 2.66-, or 2.80-GHz Intel Desktop Pentium 4 processor-D w ith Intel Speed Step technology, 512-K B L2 cache, and 1.2- to 1.
Service Manual Product Information 1-21 Audio Sy stem Stereo sound via 2 built-in speakers 3D-enhanced audio Volume and mute buttons (certain models) Headphone-out and microphone-in Keyboard and Pointing Device 87/88-key touch-type Q WERTY keyboard w ith 101/102 key emulation.
1-22 Product Information Service Manual Table 1-7. Accessories Accessory Description HP Pavilion ze5x00 HP nx9010 and nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N10 50v HP Pav.
Service Manual Product Information 1-23 Accessory Description HP Pavilion ze5x00 HP nx9010 and nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N10 50v HP Pavilion ze4600 ze4500 ze4.
1-24 Product Information Service Manual Internal Design The motherboard PCA is t he central component of t he notebook’s design. It plays a role in virtually all system functions. The CPU m odule and most ot her subsystem s connect to the mot herboard.
Service Manual Product Information 1-25 Table 1-8. Functional Structure Description Bootup CPU module Motherboard Hard disk drive Floppy driv e Main processor (MMO) Primary sy stem circuitry, sy stem BIOS First source of disk-based startup code Second source of disk-based startup cod.
1-26 Product Information Service Manual Port Replicator Motherboard Port replicator logic, port replicator connector (certain models) PCMCIA Motherboard PCMCIA socket PCMCIA controller PCMCIA connecto.
Service Manual Removal and Replacement 2-1 2 Removal and Replacement This chapter tells you how to remove and replace the notebook’s components and assemblies.
2-2 Removal and Replacement Service Manual Table 2-2. Required Equipment • 0 and 1 Phillips screwdriver s, preferably magnetized • Small flat-blade screwdriver • 5mm nut driver Table 2-3. Recommended Screw Torque Values Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2 2,0–2,5 1.
Service Manual Removal and Replacement 2-3 Disassembly Flowchart The following diagram shows the general “path” you will use when disassembling the notebook to access any particular component.
2-4 Removal and Replacement Service Manual Removing the Battery (User-Replaceable) Required Equipment None Removal Procedure Slide the battery’s release latch, and then pull the battery o ut of its compartment.
Service Manual Removal and Replacement 2-5 Removing an SDRAM Module (User-Replaceable) The notebook has no system me mory built into its mo therboard, but has 2 slots for SDRAM m odules.
2-6 Removal and Replacement Service Manual NOTE: The SDRAM door on HP Pavilion ze5x00, HP nx9010 and nx9008, and Compaq Presario 2500 models is l ocated in the rear left corner of the notebook bot tom, as indi cated in Figure 2-4. The procedure for removing the SDRAM door and modules i s the same for al l notebook model s.
Service Manual Removal and Replacement 2-7 Removing the Wireless LAN Mini PCI Card (User-Replaceable) Certain notebooks incl ude a wireless LAN Mini PC I card under the Mini PCI door on t he bottom of the notebook.
2-8 Removal and Replacement Service Manual NOTE: The Mini PCI Card door on HP Pa vilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 m odels is located in t he front center area of the notebook bottom , as indicated in Figure 2-6. The procedure for removing t he Mini PCI door and card is t he same for all not ebook models.
Service Manual Removal and Replacement 2-9 Removing the Hard Disk Drive (User-Replaceable) Required Equipment 1 Phillips screwdriver Removal Procedure NOTE: If you are installing a new hard disk dri ve, load the factory software and operating sy stem on the drive as described in “Recovering the Factor y Software”, as shown on the next page.
2-10 Removal and Replacement Service Manual 4. Remove the four M 3.0×4.0mm screws from the hard disk dri ve and hard disk drive tray, and then lift the drive o ut of the tray. 5. Remove the connect or bar from the hard disk dri ve. NOTE: Connector bar not used on HP Pavilion ze5x00 series Figure 2-8.
Service Manual Removal and Replacement 2-11 Recovering the Factory Software The following procedure describes how to recove r the notebook’s ori ginal operating system and drivers. This process can take up to 15 m inutes to com plete. (For m ore informati on about recovering the factory software installati on, see the readme.
2-12 Removal and Replacement Service Manual Replacing Small Parts The user can replace the following small parts. Table 2-4. Replacing Small Parts Part Replacement Procedure Rubber screw plugs, display (on display bezel ) Insert a small flat-blade screwdriver under the rubber screw plug and pry it loose.
Service Manual Removal and Replacement 2-13 Removing the Keyboard Cover Required Equipment • 1 Phillips screwdriver • Small flat-blade screwdriver Removal Procedure 1. Unplug the AC adapter, if present , and then remove the batt ery. 2. Remove the t wo M2.
2-14 Removal and Replacement Service Manual 4. If necessary, while holding t he center of the cover, car efully insert the flat-blade screwdri ver under the right side of the displa y assembly hinge, gently pry up, and t hen lift the cover out.
Service Manual Removal and Replacement 2-15 Removing the Speaker Assembly (User-Replaceable) NOTE: The following speaker assembly removal procedures apply only to HP Pavili on ze4x00, HP nx9005 and nx9000, Compaq Evo Note book N1050v and N1010v, and Compaq Presario 2100 and 1100 Series notebooks.
2-16 Removal and Replacement Service Manual Removing the Keyboard Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present , and then remove the batt ery. 2. Remove the key board cover (page 2-13). 3. Remove the four M2.
Service Manual Removal and Replacement 2-17 Figure 2-12. Removing the Key board.
2-18 Removal and Replacement Service Manual NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Note book N1050v and N1010v, and Compaq Presario 2100 and 1100 m odels. Required Equipment 1 Phillips screwdriver Removal Procedure 1.
Service Manual Removal and Replacement 2-19 Removing the Switchboard PCA NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 m odels. Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present , and then remove the batt ery.
2-20 Removal and Replacement Service Manual Removing the CD/DVD Drive NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Note book N1050v and N1010v, and Compaq Presario 2100 and 1100 m odels. Required Equipment 1 Phillips screwdriver Removal Procedure 1.
Service Manual Removal and Replacement 2-21 3. Remove the 2 screws that secure the CD /DVD drive to the top case and m otherboard. NOTE: The screws that secure the CD/DVD drive are 2 different sizes. The front screw is a M2.5×6.0mm screw. The back screw is a M2.
2-22 Removal and Replacement Service Manual NOTE: This section applies only to HP Pa vilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 m odels. Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present , and then remove the batt ery.
Service Manual Removal and Replacement 2-23 Removing the Display Assembly (Authorized Service Providers Only) Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present , and then remove the batt ery. 2. Remove the key board cover (page 2-13).
2-24 Removal and Replacement Service Manual Figure 2-17. Removing the Display Assembly.
Service Manual Removal and Replacement 2-25 Reassembly Notes NOTE: After replacing the display assembly or moth erboard, you m ust use the Service Utilities floppy disk to reprogram the EEPR OM on the motherboard for t he new display.
2-26 Removal and Replacement Service Manual Removing the Top Case (Authorized Service Providers Only) NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Note book N1050v and N1010v, and Compaq Presario 2100 and 1100 m odels.
Service Manual Removal and Replacement 2-27 3. Turn the notebook bottom side up with the front faci ng forward. 4. Remove the following M2.5×4.0mm screws: • One from the battery bay • One from the hard disk drive bay 5. Remove the rem aining 14 M2.
2-28 Removal and Replacement Service Manual NOTE: This section applies only to HP Pa vilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 m odels. Required Equipment 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present , and then remove the batt ery.
Service Manual Removal and Replacement 2-29 3. Turn the notebook bottom side up with the front faci ng forward. 4. Remove the fol lowing 16 screws: • Six M2.5×7.0mm screws on the rear edge of the notebook • Two M2.5×6.0mm screws on each side of the docking connector • One M2.
2-30 Removal and Replacement Service Manual 5. Turn the notebook top side up with t he rear panel facing forward. 6. Remove the two M2.5×7.0m m screws from the rear of the bottom case.
Service Manual Removal and Replacement 2-31 7. Position the notebook so the front faces forward. 8. Disconnect the floppy dri ve flex cable from t he low insertion force (LIF) connector to whi ch it is connected. 9. Release the ZIF connector to which the TouchPad cable is connected, and then disconnect the TouchPad cable from the system board.
2-32 Removal and Replacement Service Manual Removing the Floppy Drive (Authorized Service Providers Only) NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Notebook N1050v and N1010v, and Compaq Presario 2100 and 1100 models.
Service Manual Removal and Replacement 2-33 3. Remove the t wo M2.5×4.0mm screws (right side) that secure t he hard disk drive guide to the motherboard. (Note that the screws (left side) ar e mi ssing. These screws were removed during t he top case removal procedure.
2-34 Removal and Replacement Service Manual NOTE: This section applies only to HP Pa vilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 m odels. Required Equipment • 1 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present , and then remove the batt ery.
Service Manual Removal and Replacement 2-35 Figure 2-23. Removing the Floppy Drive HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 Models Reassembly Notes CAUTION : Do not excessively bend or fold the fl oppy drive cable. Excessive flexing can damage the floppy drive cable connections.
2-36 Removal and Replacement Service Manual Removing the Infrared (I/R) PCA (Authorized Service Providers Only) Required Equipment 1 Phillips screwdriver Removal Procedure 1.
Service Manual Removal and Replacement 2-37 3. Disconnect the I/R PCA cable from the m otherboard. 4. Remove the two M2.5×4.0m m screws that secure the I/R PCA to the bottom case. 5. Remove the I/R PCA. Figure 2-24. Removing the I/R PCA Reassembly Note CAUTION: Use care when handling the I/R PCA cable.
2-38 Removal and Replacement Service Manual Removing the Audio PCA (Authorized Service Providers Only) NOTE: The following audio PCA rem oval instructions apply only to HP Pavi lion ze5300 and ze5200, HP nx9010, and Compaq Presario 2500 m odels. Required Equipment 1 Phillips screwdriver Removal Procedure 1.
Service Manual Removal and Replacement 2-39 5. Remove the two M2.0×3.0m m flathead screws th at secure the audio PCA shield to the bottom case. 6. Remove the audi o PCA shield. 7. Remove the M2.0×3.0m m flathead screw that secures the audio PCA to the bottom case.
2-40 Removal and Replacement Service Manual Removing the Heat Sink (with Fan) (Authorized Service Providers Only) NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Note book N1050v and N1010v, and Compaq Presario 2100 and 1100 m odels.
Service Manual Removal and Replacement 2-41 3. Remove the three M2.5×4.0mm retaining screws. 4. Lift up on the heat sink (wit h fan), and then disconnect the fan cable from the motherboard.
2-42 Removal and Replacement Service Manual NOTE: This section applies only to HP Pa vilion ze5x00, HP nx9010 and HP nx9008, and Compaq Presario 2500 m odels. Required Equipment 0 Phillips screwdriver Removal Procedure 1. Unplug the AC adapter, if present , and then remove the batt ery.
Service Manual Removal and Replacement 2-43 3. Disconnect the 2 fan cables from the m otherboard. 4. Remove the 4 retaining M2.0×5 .0mm screws in th e “1,” “2,” “3,” “4” sequence stam ped on the heat sink. 5. Lift up on the heat sink (wit h fan).
2-44 Removal and Replacement Service Manual Removing the CPU Module (Authorized Service Providers Only) Required Equipment Small flat-blade screwdriver NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Note book N1050v and N1010v, and Compaq Presario 2100 and 1100 m odels.
Service Manual Removal and Replacement 2-45 3. Turn the lock screw one-half turn counterclockwise t o release the CPU m odule (you should hear a light snap).
2-46 Removal and Replacement Service Manual NOTE: This section applies only to HP Pavilion ze5x00, HP nx9010 and HPnx9008, and Compaq Presario 2500 m odels.
Service Manual Removal and Replacement 2-47 3. Slide the front tip of th e locking arm slightly to the rig ht, and then swing it up and back. 4. Carefully li ft the CPU m odule off of its socket on the m otherboard.
2-48 Removal and Replacement Service Manual Removing the RJ11/1394 Connector Module (Authorized Service Providers Only) NOTE: The following RJ11/1394 connector m odule rem oval instructions apply only to HP Pavilion ze5x00, HP nx9010 and HP nx9008, and Com paq Presario 2500 model s.
Service Manual Removal and Replacement 2-49 3. Remove the 4 screws t hat secure the hard disk drive guide to the bott om case. NOTE: The 4 screws that secure the hard disk drive guide are 2 different sizes. The screw i n the upper left corner is a M2.
2-50 Removal and Replacement Service Manual Removing the Motherboard (Authorized Service Providers Only) NOTE: This section applies only to HP Pavilion ze4x00, HP nx9005 and nx9000, Compaq Evo Note book N1050v and N1010v, and Compaq Presario 2100 and 1100 m odels.
Service Manual Removal and Replacement 2-51 CAUTION: Wireless Models Be careful when removi ng and attaching antenna cab les. Damage to cables or connectors can degrade performance. 3. Wireless models only. Remove t he Mini PCI door and unplug t he 2 antenna cables from the Mini PCI card.
2-52 Removal and Replacement Service Manual NOTE: This section applies only to HP Pavilion 5x00, HP nx9010, HP nx9008, and Compaq Presario 2500 m odels.
Service Manual Removal and Replacement 2-53 CAUTION: Wireless Models Be careful when removi ng and attaching antenna cab les. Damage to cables or connectors can degrade performance. 3. Wireless models only: Rem ove the Mini PCI door, and then unpl ug the 2 antenna cables from the Mini PCI card.
2-54 Removal and Replacement Service Manual 7. Disconnect the modem board cable from the motherboard. 8. Disconnect the 1394 board cable from the mot herboard. 9. Disconnect the fan cable from the motherboard and rem ove the fan. 10. Disconnect the audio board cable from the mot herboard.
Service Manual Removal and Replacement 2-55 11. Remove the four M5.0×10m m standoffs from the not ebook rear panel (2 on each side of the parallel and external moni tor connectors). 12. Remove the three M2.5×6.0m m screws that secure the CD/DVD drive rear ali gnm ent rail to the bottom case.
2-56 Removal and Replacement Service Manual Figure 2-34. Removing the Motherboard.
Service Manual Removal and Replacement 2-57 Reassembly Notes NOTE: After replacing the display assembly or moth erboard, you m ust use the Service Utilities floppy disk to reprogram the EEPR OM on the motherboard for t he new display.
2-58 Removal and Replacement Service Manual 21. Remove the fol lowing component s from the old m otherboard, and then instal l onto the new motherboard: • CPU module • Wireless LAN Mini PCI card (if present) • SDRAM modules 22. Follow the reassembly notes in the section entitled “Removing the Motherb oard” on page 2 -50.
Service Manual Removal and Replacement 2-59 Replacing Components on a Bottom Case Reassembly Procedure 1. Transfer the plastic wirel ess panel, and if present, the docking port cover from the old bott om case to the new bottom case. 2. Install a new Microsoft Product ID label.
2-60 Removal and Replacement Service Manual Replacing the Left and Right Antennas If you need to remove or replace an antenna, see the figure below. CAUTION: Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook performance.
Service Manual Removal and Replacement 2-61 Repairing the BIOS IC (Authorized Service Providers Only) The notebook’s BIOS IC cannot be replaced separately.
2-62 Removal and Replacement Service Manual Using a BIOS Floppy Disk If you do not have a BIOS floppy di sk, download the p ackage from the Partnership Web site (see page vii) under Product Support Informat ion in the Service and S upport Library . Follow the instructi ons for creating the BIOS floppy disk.
Service Manual Removal and Replacement 2-63 Removing Other Components (Authorized Service Providers Only ) Required Equipment • 0 and 1 Phillips screwdrivers • Small flat-blade screwdriver Removal Procedure 1. Unplug the AC adapter, if present , and then remove the batt ery.
2-64 Removal and Replacement Service Manual Component Removal Procedure Additional Steps Guide, HDD Key board cover(page 2-13) Speaker (page 2-15) Keyboard (page 2-16) Switchboard PC A(page 2-19) CD/DVD (page 2-20 Display (page 2-23) Top case (page 2-26 When replacing the HDD guide, make sure you only replace the 2 right screws.
Service Manual Troubleshooting and Diagnostics 3-1 3 Troubleshooting and Diagnostics This chapter includes troubleshooti ng and diagnostic information for testing the functionality of the notebook, an.
3-2 Troubleshooting and Diagnostics Service Manual Support by Authorized Service Providers In the U.S., support of notebook comput ers by Authorized Service Providers (ASPs) i s a purchasable option. Standard predefined m odels and standard special m odels do not i nclude ASP support.
Service Manual Troubleshooting and Diagnostics 3-3 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshoot ing steps shown below. Check the customer’s description of the problem and any supporting information.
3-4 Troubleshooting and Diagnostics Service Manual Checking for Customer Abuse Some notebooks m ight appear to have been dam aged by custom er abuse. Use these guidelines t o help determine if this is the case: • If the shipping box is seriousl y damaged, custom er abuse cannot be declared.
Service Manual Troubleshooting and Diagnostics 3-5 Troubleshooting the Problem Record pertinent inform ation about the not ebook: • Model and serial num ber • Operating system and version • Software version (stored in hidden fil eC:version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: • Observe Symptoms.
3-6 Troubleshooting and Diagnostics Service Manual Verifying the Repair Before returning the repaired notebook t o the customer, veri fy the repair by running the fol lowing tests: • e- Diagtools Basic Diagnostic Test. Run the basic test of the e-Di agtools diagnostic program (page 3-18).
Service Manual Troubleshooting and Diagnostics 3-7 Suggestions for Troubleshooting Table 3-2. Scope of Diagnostic Tools Function e-Diagtools Power-On Self-Test Sycard PCCtest 450 WMI/ Toptools (if ins.
3-8 Troubleshooting and Diagnostics Service Manual Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes of a problem, determine which repl aceable modules are inv olved in the sy stem function and what roles they play.
Service Manual Troubleshooting and Diagnostics 3-9 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Error message such as “Invalid system disk” or “Auto IDE error” Check for disk in floppy driv e. Check boot order in BIOS Setup.
3-10 Troubleshooting and Diagnostics Service Manual Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Battery does not charge Make sure AC adapter has correct power rating. Make sure AC adapter is connected properly and battery installed properly.
Service Manual Troubleshooting and Diagnostics 3-11 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Display Dark display, no light Make sure notebook is turned on and warmed up. Check power supply . Make sure SDRAM modules are installed properly.
3-12 Troubleshooting and Diagnostics Service Manual Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Files corrupted Run virus scan program. Check hard disk using Tools tab in disk’s Properties sheet. Test hard disk drive w ith e-Diagtools diagnostics.
Service Manual Troubleshooting and Diagnostics 3-13 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments System Error: Unable to read drive” message Make sure disk is clean, undamaged, and inserted correctly. Clean w ith soft cloth or replace as needed.
3-14 Troubleshooting and Diagnostics Service Manual Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook does not boot after adding SDRAM Use only DDR-266 SDRAM m odules. SDRAM module Audio No sound audible Increase sound volume.
Service Manual Troubleshooting and Diagnostics 3-15 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments LAN/network General problems Check cables and connections. Try connecting notebook to another network station (if applicable).
3-16 Troubleshooting and Diagnostics Service Manual Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments PCMCIA General problems Restart notebook. Try card in another computer. If card requires an IRQ, make sure one is available.
Service Manual Troubleshooting and Diagnostics 3-17 Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments Notebook pauses or runs sluggishly May be normal Windows behavior (background processing can affect response time).
3-18 Troubleshooting and Diagnostics Service Manual Diagnostic Tools This section describes the fol lowing diagnostic t ool s you can use for troubleshooti ng and repairing the notebook: • Notebook .
Service Manual Troubleshooting and Diagnostics 3-19 10. After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket. 11. Exit. Press F3 and then any key to exit and reboot. 12. Optional: open the Support Ticket.
3-20 Troubleshooting and Diagnostics Service Manual Power-On Self-Test NOTE: If Quiet Boot is enabl ed in BIOS Setup (the default setting), press esc during boot to see POST (Power-On Self-Test) messages. When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests called POST.
Service Manual Troubleshooting and Diagnostics 3-21 Beep Codes POST Description 1-2-1-4 Initialize PCI Bus Mastering devices 1-2-2-1 Initialize keyboard controller 1-2-2-3 BIOS ROM checksum 1-2-2-4 In.
3-22 Troubleshooting and Diagnostics Service Manual Beep Codes POST Description 2-3-2-4 Initialize Multi Processor APIC 2-3-3-1 Enable external and CP U caches 2-3-3-2 Set up System Management Mode (S.
Service Manual Troubleshooting and Diagnostics 3-23 Beep Codes POST Description 3-4-3-2 Prepare Boot 3-4-3-3 Initialize SMBIOS 3-4-3-4 Initialize PnP Option ROMs 3-4-4-1 Clear parity checkers 3-4-4-2 .
3-24 Troubleshooting and Diagnostics Service Manual The following table li sts POST messages and expl anations for reported problem s If the system fails after you make changes in B IOS Setup, reset the notebook, en ter B IOS Setup, and install the default s or correct the error.
Service Manual Troubleshooting and Diagnostics 3-25 Message Description 02F7: Fail-Safe Timer NMI Failed ServerBIOS 2 test error: Fail-safe timer takes too long device Address Conflict Address conflic.
3-26 Troubleshooting and Diagnostics Service Manual Sycard PCCtest 450/460 PC Card (Optional) The PCCtest 450 and 460 cards (version 105) from Sycard Technology are t he only recomm ended diagnostic t.
Service Manual Troubleshooting and Diagnostics 3-27 Windows Management Instrumentation (WMI) The Windows Management Instrumenta tion is basically sets of rule s for accessing information about a noteb.
3-28 Troubleshooting and Diagnostics Service Manual 3. The pointing dev ices are not active in BIOS Setup, so you will need to u se the keyboard to n avigate: ! Press the LEFT and RIGHT arrow keys to .
Service Manual Troubleshooting and Diagnostics 3-29 System Dev ices Menu Description Default Video Display Dev ice Sets whether the built-in display autom atically sw itches to an external display, if.
Service Manual Replaceable Parts 4-1 4 Replaceable Parts This chapter contains an expl oded view of the notebook and the followi ng lists of parts: • Notebook replaceable parts (page 4-3) • Access.
4-2 Replaceable Parts Service Manual Figure 4-1 Exploded View HP Pavilion ze4x00, HP nx9005 and nx9000, and Compaq Presario 2100.
Service Manual Replaceable Parts 4-3 Figure 4-2 Exploded View HP Pavilion ze5x00, HP nx9010 and nx9008, and Compaq Presario 2500.
4-4 Replaceable Parts Service Manual Table 4-1 Replaceable Parts Description Part Number Exchange Part Number HP Pavilion ze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pavilion ze4x00, Comapq Evo N1.
Service Manual Replaceable Parts 4-5 Description Part Number Exchange Part Number HP Pavilion ze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pavilion ze4x00, Comapq Evo N1050v Compaq Presario 2100 HP.
4-6 Replaceable Parts Service Manual Description Part Number Exchange Part Number HP Pavilion ze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pavilion ze4x00, Comapq Evo N1050v Compaq Presario 2100 HP.
Service Manual Replaceable Parts 4-7 Description Part Number Exchange Part Number HP Pavilion ze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pavilion ze4x00, Comapq Evo N1050v Compaq Presario 2100 HP.
4-8 Replaceable Parts Service Manual Description Part Number Exchange Part Number HP Pavilion ze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pavilion ze4x00, Comapq Evo N1050v Compaq Presario 2100 HP.
Service Manual Replaceable Parts 4-9 Description Part Number Exchange Part Number HP Pavilion ze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pavilion ze4x00, Comapq Evo N1050v Compaq Presario 2100 HP.
4-10 Replaceable Parts Service Manual Description Part Number Exchange Part Number HP Pavilion ze5x00, nx9010, nx9008, Compaq Presario 2500 HP Pavilion ze4x00, Comapq Evo N1050v Compaq Presario 2100 H.
Service Manual Replaceable Parts 4-11 Table 4-2 Accessory Replaceable Parts Description Part Number Exchange Part Number HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00, nx9.
4-12 Replaceable Parts Service Manual Table 4-3 Part Number Reference Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx.
Service Manual Replaceable Parts 4-13 Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Pr.
4-14 Replaceable Parts Service Manual Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Pr.
4-16 Replaceable Parts Service Manual Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Pr.
Service Manual Replaceable Parts 4-17 Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Pr.
4-18 Replaceable Parts Service Manual Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Pr.
Service Manual Replaceable Parts 4-19 Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Pr.
4-20 Replaceable Parts Service Manual Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Pr.
Service Manual Replaceable Parts 4-21 Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Pr.
4-22 Replaceable Parts Service Manual Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Pr.
Service Manual Replaceable Parts 4-23 Part Description Exchange Part Number Description HP Pavilion ze5x00, nx9010, nx9008 Compaq Presario 2500 HP Pavilion ze4x00 HP nx9005 Compaq Evo N1050v Compaq Pr.
Service Manual Reference Information 5-1 5 Reference Information This chapter includes the follo wing reference information: • Password removal poli cy • Display quality statement.
5-2 Reference Information Service Manual Password Removal Policy If the user forgets the system password, the user calls Technical Support to determi ne the proper removal procedure The user must provide proof of owne rship and t he notebook must be operate d during the procedure.
Service Manual Reference Information 5-3 Hewlett-Packard Display Quality Statement TFT display m anufacturing is a highl y precise but im perfect technology, and m anufacturers cannot produce large d .
5-4 Reference Information Service Manual Table 5-1 LCD Guidelines Type of Imperfection Imperfections Not Allow ed Electrical Imperfections: Bright dots (a) Dark dots (a) • 7 or more single bright do.
Service Manual Reference Information 5-5 Service Notes and Obsolete Parts Service notes containing impor tant repair inform ation for these produc ts will be issued as needed These notes are available online at the Pa rtnership Web site (see page vii ).
An important point after buying a device HP (Hewlett-Packard) ZE5200 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) ZE5200 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) ZE5200 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) ZE5200 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) ZE5200 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) ZE5200, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) ZE5200.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) ZE5200. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) ZE5200 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
