Instruction/ maintenance manual of the product XF300 HP (Hewlett-Packard)
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ii ze1000 Series T roubl eshoo ting an d Self -Repair Guide Notice This manual and any examples contained h erein are provi ded “as is” and are su bject to change w ithout notice.
ze1000 Series T roubl eshoo ting an d Self -Repa ir Gui de iii Technology Codes HP does not chang e the nam e of a product ev ery tim e the product ’ s technolo gy changes. While this helps ensure conti nuing market moment um for HP product s, it com plicates technolog y deploym ent and support processes.
iv ze1000 Series T roubl eshoo ting an d Self -Repair Guide Contents Technology Codes........................................................................................................................... iii Product Information ..................
ze1000 Series T roubl eshoo ting an d Self -Repa ir Guid e v Figures Figure 1. F ront View ........................................................................................................... .................... 7 Figure 2. Back View .........
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ze1000 S eries T roubl eshooting and S elf- Repair Guide Product Inform ation 7 Product Information This section int roduces the n otebook and i ts com ponents, and briefl y describes its basic operation. Notebook Features 75-watt A C A dapter Caution Use onl y the HP AC adapte r inclu ded with your notebo ok, or another appr oved H P adapt er.
8 Product Infor m ation ze1000 S eries T roubles hooting and S elf-R epair G uide Figur e 2. Bac k View 11. Kensington lo ck slot (sec urity conn ector). 12. AC adapter ja ck. 13. IEEE 1394 conne ctor (selecte d models). 14. USB ports (2). 15. External moni tor (VGA) port (colored bl ue).
ze1000 S eries T roubl eshooting and S elf- Repair Guide Product Inform ation 9 Figure 4. M ain St at us Lights 1. Power m ode (left status light) . • Steady blue: the notebook is on (ev en if the display is off). • Flashing bl ue: the notebook i s on standby.
10 Product Inform ation ze1 000 S eries T roubles hooting and Se lf-Repa ir Gui de Operating the Notebook Note This manual d escribes the notebook in its ori ginal f actor y config urati on, wit h all s ettings at the ir default va lu es .
ze1000 S eries T roubl eshooting and S elf- Repair Guide Product Inform ation 11 Resetting the Notebook If Window s or the notebook stops responding, and y ou cannot turn the note book off, try the foll owing in the order listed. P ress the power butt on to restart.
12 Product Inform ation ze1 000 S eries T roubles hooting and Se lf-Repa ir Gui de Hardw are Specifications The specificat ions shown below are subject to cha nge. For the latest speci fications, see the HP Notebook Web si te (www.hp.com/not ebooks). Technolog y Code JB Physical A ttributes 14.
ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 13 Troubleshooting and Diagnostics This section contai ns soluti ons to several types of problem s you m ay encounter when usi ng the notebook. Try the solutions one at a tim e, in the order in which t hey are present ed.
14 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide CD and DVD Problems If y ou can’ t boot f r o m a CD in the DVD/ CD-RW driv e • Make sure the CD is boot able, such as the Rec overy CDs .
ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 15 If a DVD mov ie doesn ’ t fill the screen • Each side of a do uble-sided DVD has a different format (standard or wi descreen). In widescreen format, bl ack bands appear a t the top and bot tom of the screen.
16 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide If one or mor e display pixels look ba d TFT di spla y manufact uring i s a highly precise but imperfect technology , and manufacturers cannot produce display s that are cosmetically perfect.
ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 17 If the hard drive ’ s reported capacity is less than its actual size • The hard disk drive is precon figured to allocate some space to diagnostic software, which is used for support and serv ice of your noteboo k.
18 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide If a special feature on a USB mou se d oesn ’ t work • Make sure you i nstalled any drivers included with t he mouse. • Restart the notebo ok, so that it will detect the mouse.
ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 19 Memory Problems If a message say s you are out of memory • Make sure drive C is not run ning low on free space. • Use the mem or y troubleshoo ter in Windows Help and Su pport.
20 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide • Many count ries i mpose a blackout peri od after a modem repeatedly fails to connect to a service provider.
ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 21 1. Click Start , Control P anel, Printers and Other Hardware, Phone and M odem Options. 2. Click the Mod ems tab, and sel ect the modem you w ant to test.
22 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide Parallel and USB Problems If a USB mou se doesn ’ t work • Make sure you fol lowed the manufacturer ’ s installation instructio ns completely and have installed the mouse properly .
ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 23 PC Card (PCMCI A) Problems If the notebo ok d oesn ’ t recognize a P C Card • Make sure the card is ful ly inserted in the bott om slot. • Remov e and reinsert the PC Card.
24 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide • Some file browsers respond slowl y while processing graphics or waiting for broken ne twork connections to ti me out.
ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 25 If the Time Rem ai nin g for the battery seems inco rrect • The Tim e Remaining is an estim ate based on the rate at whi ch the notebook is using power at that instant.
26 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide • Don ’ t use th e touch pad whil e the notebook is starting up or resuming from standby or hibernation. • If the notebook still doesn ’ t respond, rem ove the battery and AC adapter, and remov e any PC Card.
ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 27 Using the e-DiagTools Diagnostic Tests The e-Diag Tools hardware d iagnostic program included with your notebook prov ides two levels of testing: autom ated testing using its basic hardware t est, and advanced testing using i ndividual hardware tests.
28 Troubles hootin g and D iagn ostic s ze1000 Series T roubl eshoo ting an d Self -Repair Guide 10. After each run, press F 2 to go back to the advanced tests screen, press F 4 to view the support ticket, or press F 3 to exit. e – DiagTools for Windows can update the v ersion of e – DiagTools on y our notebook ’ s hard disk.
ze1000 Series T roubl eshoo ting an d Self- Repair Guide Troubles hootin g and D iagn ostic s 29 Startup Menu Setting Description Default Date and Tim e Set s th e dat e us ing mm/ dd/yyyy f or m at and the t ime usin g 24 - hour format . Value set t akes effect immediately.
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ze1000 Series T roubl eshoo ting an d Self- Repair Guide Reinstallin g and U pdatin g Sof tware 31 Reinstalling and Updating Software You can use the R ecovery C Ds provi d ed with y our notebook to recover its original factor y soft ware.
32 Reinstal ling a nd Upda ting Softwar e ze1000 S eries T roubles hooting and S elf-R epair G uide Updating the Notebook BIO S Hewlett- P ackard may prov id e updates to the noteboo k ’ s BIOS to enhance its capabilities. You can use e-DiagTools for Wind ows to download and inst all BIOS updates in y our notebook.
ze1000 S eries T roubl eshooting and S elf- Repair G uide Removing and Rep lacing Par ts 33 Removing and Replacing Parts This chapter shows how to r emove and replace notebook components. Caution Always pr ovide pr oper gr oundi ng when per form ing r epairs.
34 Removing and Rep lacing Par ts ze1000 Ser ies Tr oubleshoo ting an d Self -Repa ir Guide Remo ving the Battery Table 1. Battery Replacement Part Nu mbers Description Part Number Exchange Part Num ber Battery, LiIon 8-Cell F5398-6091 1 Requir e d Equipment • None.
ze1000 S eries T roubl eshooting and S elf- Repair G uide Removing and Rep lacing Par ts 35 Remo ving the Hard Disk Drive Table 2. Hard Disk Drive Repl a cement Part Num bers Description Part Number Exchange Part Number HDD-20GB 9.5mm, IBM ATA100 FDB 0950-4318 F3257-69501 HDD-20GM 9.
36 Removing and Rep lacing Par ts ze1000 Ser ies Tr oubleshoo ting an d Self -Repa ir Guide Figure 9. Removing the Har d Disk Tray Reassembl y Notes • Insert the connect or end of the driv e through the opening in the carrier, t h en lower the dri ve into place.
ze1000 S eries T roubl eshooting and S elf- Repair G uide Removing and Rep lacing Par ts 37 Remo ving an SDRA M Module The notebook has no S D RAM built into its motherboard, but has two slots for remov a ble SDRAM modules i n a compartm ent on the bottom of the unit.
38 Removing and Rep lacing Par ts ze1000 Ser ies Tr oubleshoo ting an d Self -Repa ir Guide Figur e 10. Re moving a n SDRA M Mod ule Reassembl y Notes • Carefully press the SDRAM module into t he connector at an angle of about 3 0 ° , until i t is fully inserted.
ze1000 S eries T roubl eshooting and S elf- Repair G uide Removing and Rep lacing Par ts 39 Replacing Small Parts and A c cessori es The following small parts are user- replaceable.
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ze1000 S eries T roubl eshooting and S elf- Repair G uide Referenc e Inform ation 41 Reference Information This section includes i nformation on HP ’ s password rem oval policy, and on noteboo k display quality .
42 Referenc e Inform ation ze1000 Series Tr oubleshoo ting an d Self -Repair Guide Here are some gui delines for determining what act ion to take on custom ers ’ complaints of cosmetic imperfections in their T FT displa ys: 1. View the notebook u nder the customer ’ s norm a l operating conditi ons.
An important point after buying a device HP (Hewlett-Packard) XF300 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) XF300 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) XF300 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) XF300 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) XF300 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) XF300, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) XF300.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) XF300. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) XF300 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
