Instruction/ maintenance manual of the product QS020US HP (Hewlett-Packard)
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HP EliteBook 8460w Mobile Workstation HP EliteBook 8460p Notebook PC HP ProBook 6460b Notebook PC Maintenance and Service Guide.
© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States an d other countries.
Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of ove rheating th e computer, do not place the compu ter directly on your lap or o bstruct the computer air ven ts.
iv Safety warning no tice.
Table of contents 1 Product description ............ ......... ........... ......... ......... .......... .......... ........... ........ ............ ... ............. ........ ......... .. 1 2 External component id enti fication ...... ......... ...
Drive handling ..... ............ ............. ............ ............... ............ ............. ............ ..... 57 Grounding guidelines ................ ......... ............ ......... ........... ......... .......... ........... .........
Restor ing fact ory set tings in Computer S etup ... ........................ .......................... ............ 124 Updating the BIOS ........... ......... ......... .......... ........... ......... ......... .......... ........... ......... ...
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1 Product description Category Description HP ProBook 6460b Notebook PC HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile Workstation Product Name HP ProBook 6460p Not ebook PC √ HP EliteBook 8460p Notebook PC √ HP EliteBook 8460w Mobile Workstation √ Processors Intel® Core™ i7 processor, Quad Core 2860M, 2.
Category Description HP ProBook 6460b Notebook PC HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile Workstation 2430M, 2.40-GHz (Turbo up to 3.00) processor 3-MB L3 cache, 4 threads √√ 2410M, 2.
Category Description HP ProBook 6460b Notebook PC HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile Workstation 35.6-cm (14.0- in) HD, anti-gl are, L ED SVA (1366x768) with camera √√ √ 35.6-cm (14.0- in) HD+ , anti- glare, LED SVA (1600x900) with camera √√ √ 35.
Category Description HP ProBook 6460b Notebook PC HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile Workstation Supports the following drives: ● 750-GB, 7200-rpm ● 640-GB, 5400-rpm ● 500-.
Category Description HP ProBook 6460b Notebook PC HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile Workstation Supports “No Modem” option √√ √ Ethernet Intel 82579LM GbE LAN 10/100/1.
Category Description HP ProBook 6460b Notebook PC HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile Workstation Supports the following WWAN modules: ● Qualcomm Gobi 3000 HSPA/ CDMA with GPS .
Category Description HP ProBook 6460b Notebook PC HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile Workstation Touchpad includes: on/off button, supports 2-way scroll with legend, taps enabled.
Category Description HP ProBook 6460b Notebook PC HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile Workstation FreeDOS √√ √ Preinstalled with Microsoft Of fice: Windows 7 Professional 32.
Category Description HP ProBook 6460b Notebook PC HP EliteBook 8460p Notebook PC HP EliteBook 8460w Mobile Workstation Windows Vista Basic 32 with Microso ft Office 2010 Professional √√ √ Restor.
2 External component identification Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Internal display switch Turns off the display or initiates Slee p if the display is closed while the power is on.
Component Description (5) Webcam light (select models onl y) On: The webcam is in use. (6) Webcam (select models only) Record s video and captures still photographs.
Component Description (6) Webcam (select models only) Record s video and captures still photographs. To use the webcam, select Sta rt > All Programs > HP > HP Webcam . *The antennas are not visible from the outsid e of the comput er. For optimal transmission, keep the areas immedia tely around the antennas free from obstructions.
Top TouchPad NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) Pointing stick (select models only) Moves the pointer and selects or activate s items on the screen.
Lights NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) TouchPad on/off light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on.
Component Description (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wirel ess devices are off. (5) QuickWeb light ● On: The computer is on.
Buttons and fingerprint reader NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) TouchPad on/off button Turns the TouchPad on and off.
Component Description (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Function keys Execute frequently us ed system functions when pressed in combination wi th the fn key.
Component Description (3) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (4) Start key Displays the Start menu. (5) Menu key Displays the active program’s shortcut menu (same as right-click menu).
Front NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Display release latch Opens the computer. (2) Wireless li ght ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and /or a Bluetooth® device, is on.
Component Description (5) Hard drive light ● Blinking turquoise: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily pa rked the hard drive. (6) Speaker Produces SRS Premium sound (select models only). NOTE: To use the SRS Premium sound software, sele ct Start > All Programs > SRS Premium Sound .
Rear NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) RJ-11 (modem) jack Connects a modem cable. (2) External monitor port Connects an external VGA monitor or projector. (3) RJ-45 (network) jack Connects a network cable.
Right NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Audio-out (headphone) jack Produces s ound when connected to optio nal powered stereo speakers, headphones, ear buds, a headset, or television audio.
Component Description (1) Audio-out (headphone) jack Produces s ound when connected to optio nal powered stereo speakers, headphones, ear buds, a headset, or television audio. NOTE: When a device is connected to the headphone jack, the computer speakers are disabled.
Bottom Component Description (1) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent over heating. It is normal for the internal fan to cycle on and off during routine operation.
Component Description (9) Bluetooth compartment Contains a Bluetooth device. (10) Wireless and memory module compartments and hard drive bay Hold an HP Mobile Broadband Module, the memor y modules, and the hard drive.
3 Illustrated parts catalog Service tag When ordering pa rts or requestin g information, provide the comput er serial numbe r and model description provided on the service tag. ● Product name (1) . This is the product name affix ed to the front of the computer.
Computer major components 28 Chapter 3 Illustrated parts catalo g.
Item Description Spare part number (1) Display panel NOTE: For a list of display panel spare parts, se e Display components on page 36 . not spared (2) Keyboa rd (includes cable) NOTE: For a detailed list of available keybo ards, see Sequential part number listing o n page 43 .
Item Description Spare part number ● For use in computers with WLAN, with WWAN, no vPro (4M) 642751-001 ● For use in computers with vPro (8M), WLAN, with WWAN, and 512-MB graphics 642753-001 ● F.
Item Description Spare part number Broadcom 43224AGN 802.11a/b/g/draft-n WiFi Adapter for use in Albania, Algeria, Andorra, Angola, Argentina, Armenia, Austr alia, Austria, Azerbaijan, Bahrain, Belaru.
Item Description Spare part number Intel Wi-Fi Link 1000 for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivi.
Item Description Spare part number Intel Centrino Advanced-N 62 05 for use in Af ghanistan, Albania, Algeria, And orra, Angola, Antigua and Barbuda, Argentina, Armenia, Au stralia, Austria, Azerbaijan.
Item Description Spare part number 2310M, 2.1-GHz processor, 3-MB L3 ca che NOTE: At temperatures above 86 ⁰ F ( 30 ⁰ C), the Intel Core i3-2310M pr ocessor may run at decreased performance. 638037-001 Intel Celeron processor, Du al Core B840, 1.9-GHz, with 2-MB L3 cache 664663-001 B810, 1.
Item Description Spare part number 320-GB, 7200-rpm 627731-001 320-GB, 5400-rpm 622643-001 250-GB, 7200-rpm 635225-001 256-GB solid-state drive 669684-001 256-GB solid-state drive, Self-Encrypting Dri.
Display components Item Description Spare part number (1) Display b ezel (for use on models with or without a webcam) For use with HP ProBook 6460b models 643918-001 For use with HP EliteBook 8460p mo.
Item Description Spare part number Microphone module (not illustrated) For use with HP ProBoo k 6460b models 642797-00 1 For use with HP EliteBoo k 8460p/w models 642798-001 (3) Display hinges (includ.
Item Description Spare part number For use in HP EliteBook 8460w mode ls (includes backlight module) 642780-001 Display Latch Kit (no t illustrated) 641841-001 Display Screw Kit (not illustrated) For .
Cable Kit Item Description Spare part number Cable Kit : 641830-001 (1) Bluetooth module cable (2) Pointing stick cab le (3) RJ-11 connector cable Cable Kit 39.
Plastics Kit Item Description Spare part number Plastics Kit for use in HP ProBook 6460b models 641832-001 Plastics Kit for use in HP EliteBook 8460p/846 0w models 642804-001 (1) RJ-11 jack (2) Expres.
Mass storage devices Description Spare part number Optical drive For use in 6460b/8460p models: ● Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive 643912-001 ● Blu-ray Disc ROM with SuperMulti DVD±R/R.
Miscellaneous parts Description Spare part nu mber AC adapt ers 65-W AC adapter 609939-001 65-W AC adapter for use in India 609948-001 90-W AC adapter 609940-001 90-W AC adapter for use in India 60994.
Description Spare part nu mber HP keyed cable lock 626729-001 Nylon case 612757-001 Sequential part number listing Spare part number Description 390632-001 Mouse, optical 434594-001 Mouse, USB, travel.
Spare part number Description 572511-001 Intel Wi-Fi Link 6300, 802.11a/b/g/n WLAN module for u se in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, .
Spare part number Description 593836-001 Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Arme nia, Ar uba, .
Spare part number Description 630435-001 Atheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorr a, Angola, Antigua and Barbuda, Argentina, Arme nia, Ar uba, A.
Spare part number Description 634089-001 9-cell, 73 WHr, 2.2 Ah Li-ion battery 634091-001 8-GB memory module (PC3-10600, 1333-MHz, DDR3) 634400-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634513-001 HP lt2510 EV-DO/LTE Mobile Broadband Module 634694-001 Intel Core i7 processor, 2820QM, 2.
Spare part number Description 641834-211 Keyboard without pointing stick for use in HP Pr oBook 6460b models in Hungar y (includes keyboar d cable) 641834-251 Keyboard without pointing stick for use i.
Spare part number Description 641835-121 Keyboard with pointing stick for use in HP ProBook 6460b models in French Canad a (includes keyboard and pointing stick cables) 641835-131 Keyboard with pointi.
Spare part number Description 641835-DJ1 Keyboard with pointing stick for use in HP ProBook 6460b models in Greece ( includes keyboard and pointing stick cables) 641835-DW1 Keyboard with pointing stic.
Spare part number Description 642760-061 Keyboard with pointing stick for use in HP EliteBook 8460p models in Italy (inc ludes keyboard and pointing stick cables) 642760-071 Keyboard with pointing sti.
Spare part number Description 642760-BB1 Keyboard with pointing stick for use in HP E liteBook 8460p models in Israel (inclu des keyboard and pointing stick cables) 642760-BG1 Keyboard with pointing s.
Spare part number Description 642779-001 Display enclosure for use in HP EliteBook 8460p models 642780-001 Display enclosure for use in HP Elit eBook 8460w models (includes backlight module ) 642782-0.
Spare part number Description 643916-001 160-GB solid-state drive (SSD) 643917-001 128-GB solid-state drive (SSD) 643918-001 Display bezel for use with HP ProBook 6460b models with or without a webcam.
Spare part number Description 660576-001 Optical drive bezel 664663-001 Intel Celeron Dual-Core processor, B840, 1.9-GHz, 2- MB L3 cache 665116-001 Intel Core i7 processor, 2670QM, 2.2-GHz (turbo up to 3.1- GHz), 6-MB L3 cache 666173-001 Intel Core i7 processor, 2640M, 2.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to comple te the removal and re placement procedures: ● Flat-bla ded screw .
Cables and connectors CAUTION: When servicing the computer, be sure that c ables are placed in their prop er locations during the reassembly p rocess. Improp er cable placem ent can damage th e computer. Cables must be handle d with extreme care to avo id damage.
Grounding guidelines Electrostatic discharge damage Electronic componen ts are sensit ive to electrost atic discharge (ESD). Circuitry design and st ructure determine the deg ree of sensitiv ity.
Packaging and transporting guidelines Follow these groun ding guidelines whe n packaging and transp orting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts an d assemblies wi th conductive or approv ed containe rs or packaging.
Equipment guidelines Grounding equi pment must include eith er a wrist strap o r a foot strap at a grou nded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexibl e straps with a minimu m of one megohm ±1 0% resi stance in the ground cords.
Component replacement procedures This chapter provides removal an d replacement proced ures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer . Make special note of each screw and screw lock size and location du ring removal and repl acement.
Computer feet The computer feet a re adhesive -backed rubber pads . The feet are in cluded in the Rubber Kit, spare part number 641 831-001 for HP ProBook 6460b mo dels and 64276 8-001 for HP EliteBook 8460p/w models. There are 6 rubber fe et that attach to th e base enclo sure in the locations illustra ted below.
Battery Description Spare part num ber 9-cell, 100 WHr, 3.0 Ah Li-ion battery ( CC09100-CL) 631243-001 9-cell, 100 WHr, 3.0 Ah Li-ion batter y (BB09100-CL) 634087-001 9-cell, 73 WHr, 2.2 Ah Li-ion batter y 634089-001 6-cell, 62 WHr, 2.8 Ah, Li-i on battery 628668-001 6-cell, 55 WHr, 2.
Install the battery by inserting it into the battery bay until you hear a click. SIM NOTE: This section applies only to co mputer models with WWAN capability. NOTE: If there is a SIM inserted in th e SIM slot, it must be remove d before disassembling the computer.
Display assembly components (pan el, bezel, webcam, microphone) All display assemblies include WL AN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables.
Before removing the display panel , follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the computer.
5. Remove the display bezel (4) . 6. If it is necessary to replace the webcam module, ge ntly pull th e module away from the double- sided tape on the display enclos ure (1) , disconnect the webcam cable from the module (2) , and then remove the webcam.
9. Pivot the display panel up ward until it sits at a 90 de gree angle (3) . 10. Disconnec t the display pane l cable from the bac k of the display panel (1) . 11. Remove the six Phillip s PM2.5×5.0 screws (2) that secure the displa y panel to the brackets.
Component replacement procedures 69.
Bottom door The bottom door is ava ilable in the Plastics Kit, spare part number 6418 32-001 for HP ProBook 6460b models an d 642804-001 for HP EliteBook 8460p/w mode ls. Before disa ssembling the co mputer, follow these steps: 1. Shut down the co mputer.
Smart card reader Description Spare part num ber Smart card reader assembly for use in 8 460p/w models 642769-001 Smart card reader assembly for use in 6460b models 654823-001 Before removing the smart card reader a ssembly, follow these steps: 1. Shut down the co mputer.
Optical drive Description Spare part num ber For use in 6460b/8460p models: Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive 643912-001 Blu-ray ROM DVD±RW SuperMulti DL Drive 643913-001 DVD±RW and CD-RW .
4. Remove the optical drive (3) from the computer. 5. If it is necessary to replace the optical drive bracket, position the optica l drive with the rear toward y ou. 6. Remove the three Phillips PM2.0×3.0 screws (1) that secure the optical driv e bracket to th e optical drive.
Upgrade bay Description Spare part num ber Upgrade Bay – Hard Drive Adapter Kit 643921-001 500-GB, 7200-rpm (for use in the upgra de bay) 656424-001 320-GB, 7200-rpm Self-Encrypting Drive (SED) hard drive 626978-00 1 Before removing a drive from the up grade bay, follow these steps: 1.
5. Remove the drive assembly (3) from the computer. Reverse this procedure to insta ll th e hard drive into the upgr ade bay. Component replacement procedures 75.
Hard dr ive NOTE: All hard drive spare part kits incl ude a hard drive bracket and screws. Description Spare part num ber 750-GB, 7200-rpm hard drive 63325 2-001 640-GB, 5400-rpm hard drive 63731 2-00.
4. Grasp the Mylar tab on the hard drive and slide the hard driv e to the right (2) to disconnect it from the system board connector. 5. Remove the ha rd drive (3) from the hard drive bay. 6. If it is necessary to re place the hard dr ive bracket, remove the two Phillips PM3.
RTC battery Description Spare part num ber RTC battery 651948-001 Before r emoving th e RTC bat tery, foll ow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
Memory modules NOTE: Primary and expansion memory is insta lled in a stacke d configuration in the bo ttom of the computer. Description Spare part num ber 2-GB (PC3-10600, 13 33-MHz, DDR3) 621565-001 .
3. Remove the memory module (2) by pul ling the module a way from the slot at an angle. NOTE: Memory modules a re designed with a n otch (3) to prevent incorrect insertion into the memory module sl ot. NOTE: The computer uses tw o memory slots. Th e top slot houses th e expansion memo ry module and is shown in the first image belo w.
WWAN module CAUTION: The WWAN module and the WL AN module are not in terchangeable . Description Spare part num ber HP hs2340 HSPA+ Mobile Broadband Modu le 632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Mo dule 634400-001 HP lt2510 EV-DO/LTE Mobile Broadband Module 634513-001 Before removing the WWAN module, follow these steps: 1.
3. Remove the WWAN module (3) by pulling the module away from the slo t at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect inse rtion.
WLAN module CAUTION: The WLAN module and the WWAN module are not inte rchangeable. Description Spare part num ber Intel Wi-Fi Link 6300, 802.11a/b/g/n WLAN module for use in Andorra, Antigua and Barbu.
Description Spare part num ber Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghan istan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Ar menia, Aruba, Australia,.
Description Spare part num ber Atheros HB112AGN 802.11a/b/g/n 3x3 WiFi Adap ter for u se in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Ar menia, Aruba, Australia, .
3. Disconnect th e power from the c omputer by first unplugging the power cord from the AC ou tlet, and then unpl ugging the AC adap ter from the comput er. 4. Remove the batt ery (see Battery on page 63 ). 5. Remove the bottom door (see Bottom door on pa ge 70 ).
4. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN module s are designed with a notch (4) to prevent incorrect insertion.
Bluetooth module NOTE: The Bluetooth modu le spare part kit does not include a Bluetooth module ca ble. The Bluetooth modul e cable is included in the Ca ble Kit, spare part number 64183 0-001. See Cable Kit on page 39 for more Cable Kit spare part number information.
Modem module NOTE: The modem module spare part kit does not includ e a modem module cable. The mo dem module cable is in cluded in the Cable Kit, spare pa rt number 64183 0-001. See Ca ble Kit on page 39 for more Cable Kit spare part number i nformation.
Fan Description Spare part num ber Fan 641839-001 Before removing the fan, follow these step s: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
NOTE: To prop erly ventilate the comput er, allow at le ast a 7.6-cm (3-in) clea rance on the l eft side of the computer. The computer uses an electric fan for ventilation . Th e fan is controlled by a te mperature sensor and is designed to turn on automatically when high temp erature cond itions exist.
4. Pull the heat sink away from the si de of the compute r to remove it (3) . NOTE: The first image shows the discret e heat sink, th e second image shows the UMA heat sink.
NOTE: For UMA models, thor oughly clean thermal materia l from the surfaces of the processor (1) and the heat sink (2) each time you remove the heat sink. All heat sink an d processor spare part kits include thermal material. Reverse this procedure to insta ll the heat sink.
Processor NOTE: All processor spare part kits incl ude replacem ent thermal material. Description Spare part num ber Intel Core i7 processors, Quad Core 2860QM, 2.5-GHz (turbo up to 3.6-GHz) proce ssor with 8-MB L3 cache 666175-001 2820QM, 2.3-GHz (turbo up to 3.
4. Remove the batt ery (see Battery on page 63 ). 5. Remove the bottom door (see Bottom door on pa ge 70 ). 6. Remove the fan (see Fan on page 90 ). 7. Remove the heat sink (see Heat sin k on page 91 ). Remove the proce ssor: 1. Position the computer upside-down with the front toward you.
Keyboard NOTE: For a detailed list o f available keyb oards, see Sequential part number listing on page 43 . Description Spare part num ber Keyboard for use in model 6460b without a poin ting stick 64.
3. Using a flat-blad e screwdr iver, press on the tab s along the bottom o f the computer to disengage the keyboa rd. 4. Position the computer right-side up with the front toward you. 5. Open the compute r as far as possible. 6. Lift and rotate the keyboa rd (1) until it rests upside -down on top of the Touch pad (2) .
8. Lift the keyboard connector l atch (2) , and then disconnect the keyboard cable from the system board (3) . 9. Remove the keyboard. Reverse this procedure to insta ll the keyboard.
Before removing the bottom cover, follow the se steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the computer.
3. Remove the following scre ws that secu re the bottom cover to the comput er: ● (1) : 1 Phillips PM2.0×3.0 screw from the ha rd drive bay ● (2) : 2 Phillips PM2.0×3.0 screws from the battery ba y ● (3) : 1 Phillips broadhead PM2.0×4.0 screw from the battery bay ● (4) : 2 Phillips PM2.
5. Disconnec t the speaker cabl e from the system board connector (2) . 6. Release the bottom co ver by lifting the edge s until it disenga ges from the compu ter. 7. Remove the bottom cover from the computer. Reverse this procedure to insta ll the bottom cover.
Fingerprint reader board Description Spare part num ber Fingerprint reader board (includes cable) 642764-001 Before removing the fingerprint r eader board, follow these ste ps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
2. Disconnect the cable fr om the system board (1) , and then lift the board straight up an d off the computer (2 ) . Reverse this procedure to in sta ll the fingerprint rea der board.
Lid switch Description Spare part num ber Lid switch board ( includes cable) 642765-001 Before removing the lid switch, fo llow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
2. Disconnect the cable fr om the system board (1) , and then lift the lid switch and cabl e straight up and off th e computer (2) . Reverse this procedure to install the lid switch.
Speaker assembly Description Spare part num ber Speaker assembly 641840-001 Before removing the speaker assembly, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
3. Remove the speaker assembly (2) from the bottom cover. 4. Turn the bottom cover over, a nd then remove the speaker cabl e (1) from the routing path (2) in the bottom cover. Note that the cable routes fr om the bottom to the to p of the bottom cover.
RJ-11 connector cable NOTE: The RJ-11 connector cable is included in the Ca ble Kit, spare part number 641830-001. Before removing the RJ-11 connector cab le, follow these step s: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
3. Remove the RJ-11 conne ctor cable from the clips and routing channel (2) built into the base enclosure. 4. Remove the RJ-11 connecto r cable from the botto m cover.
Display assembly components (cable , antennas, hing es, enclosure) This section describes removing components that require you to completely remo ve t he display panel.
2. Disconnect th e display cable (1) and webcam cable (2) from the system board. 3. Remove the antenna s from the holes they route throug h in the computer (1) that secure the display assembly to the computer. 4. Remove the two Phillips PM2.5×4.5 screws (2) .
6. To remove the display bezel, remo ve the two ru bber screw covers (1) and the two Phillips PM2.5×5.0 screws (2) in the bottom corners o f the display beze l. 7. Flex the to p (1) of the bezel, the inside edges of the left an d right sides (2) , and then th e bottom (3) of the bezel until it disengages from the displa y enclosure.
11. Lift the display panel from the display enclosure (3) . 12. If it is necessary to remove the displ ay panel/ webcam ca ble, remove th e display cable from its routing path (1) and the webcam cable from its routing path (2) .
14. If you need to remove the hi nge covers from the displa y hinges, pull the hi nges toward one another to remove them. 15. If it is necessary to replace the di splay hi nges, remove the six Phillips PM2 .5×3.0 screws (1) that secure each display h inge to the display panel.
18. Lift the antennas (2) and cables (3) straight up out of the d isplay enclosure. CAUTION: When i nstalling the display a ssembly, be sure that the wi reless antenna cables are routed and a rranged pr operly. Failure to properly route the antennas can result in degrad ation of the computer's WLAN performance.
22. Remove the latching mechanism fro m the tabs that hol d it in place (3) , slide the mechanism until it clears the tabs (4) , and then lift the mechanism from the d isplay (5) . Reverse this procedure to rea ssemble an d install the d isplay assembly.
Description Spare part num ber ● For use in computers with WLAN, with WWAN, no vPro (4M) 646321-002 ● For use in computers with vPro (8 M), WLAN, and WWAN 646323-002 ● For use in computers with vPro (8 M), WLAN, WWAN, and USB 3.
● Processor (see Processor on page 94 ) ● USB 3.0 board (see USB 3.0 boa rd on page 120 ) Remove the system bo ard: 1. Position the compute r right-side up, with the front to ward you.
3. Remove the two Phillips PM2.5×4. 0 screws that secure the system board to the ba se enclosure. 4. Lift the system board up at an angle (1) , and then lift the system board up and out of the computer (2 ) . 5. Remove the system board from the chassis.
USB 3.0 board NOTE: When replacing the system board, be sure to remove the USB 3.0 board from th e old system board and install it on the new system board. Description Spare part num ber USB 3.0 board 642762-001 Before removing the USB 3.0 board, follow these steps: 1.
3. Lift the USB 3.0 board from th e connector and mo unting posts, and remove it fro m the system board (2) . Reverse the preceding procedure to install the USB 3 .0 board. ExpressCard assembly Description Spare part num ber ExpressCard assembly 642763-001 Before removing the ExpressCard assemb ly, follow these step s: 1.
c. Optical drive (see Optical drive on page 72 ) d. Fan (see Fan on pa ge 90 ) e. Heat sink (see Heat sink on page 91 ) f. Modem module (see Modem module on page 89 ) g. Keyboard (see Keyboard on page 96 ) h. Bottom cover (see Bottom cover on page 98 ) i.
5 Computer Setup (BIOS) and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the inpu t and output devices on the system (such as disk drive s, display, keyboard, mous e, and printer).
To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in the lower-left corn er of the screen, and then follow the o n-screen instructions.
Updating the BIOS Updated versions of the BIOS may be availabl e on the HP Web site . Most BIOS update s on the HP Web site are packaged in compressed files cal led SoftPaqs . Some download packa ges contain a file n amed Read me.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your comp uter to a networ k, con sult the network administrator before installing any software updates, especially system BIOS update s. BIOS installation procedures vary . Follow any instructions that are d isplayed on the scree n after the download is complete.
6 Specifications Computer specifications Metric U.S. Dimensions Length 23.1 cm 9.11 in Width 33.8 cm 13.3 in Height (front to rear) 3.4 to 3.6 cm 1.34 to 1.42 in Weight (equipped with UMA graphics, optica l drive, 1 SODIMM, hard drive, WLAN module, 3 cell battery) 2.
Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 H z, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer opera tes well within this range of temperatures. 35.6-cm (14.0-in), HD display specifications Metric U.
35.6-cm (14.0-in), HD+ display specifications Metric U.S. Dimensions Height 20.6 cm 8.11 in Width 32.1 cm 12.64 in Weight 325 g max 11.46 oz Surface treatment Anti-glare Contrast ratio 300:1 (typica l) Response time 8 ms Brightness 200 nits ( typical) Pixel resolution Pixel pitch 0.
Hard drive specifications 750-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g 101 g Interface typ e SATA SATA SATA SATA.
DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Read: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD- ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisessi.
Blu-ray Disc ROM with SuperM ulti DVD±R/RW DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I , CD-I Bridge (Photo-CD, Video CD), Multisessi.
Blu-ray BD-R/RE + DVDSM DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD , Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, C D- RW), CD-R, CD-RW, DVD-RO M (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW.
DVD-ROM Drive specifications Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10 , DVD-18, CD-ROM (Mode 1 and 2), CD D igital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD -I (Mode 2, Form 1 and Form 2), CD-R, CD-RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.
Specification information in Device Manager Device Manager allo ws you to view and control the hard ware attached to th e computer, as we ll as provides hardw are specificat ion information. You can also a dd hardware or modify devi ce configurations u sing Device Manager.
7 Backup and recovery Windows 7 ● Backing up your information ● Performing a system recovery To protect you r information, use Windows Backup and Restor e to back up individu al files and folder s.
new software and data files, yo u should continue to b ack up your system on a regular basis to maintain a reasonably current backu p. The system repair discs (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure.
Using the Windows recovery tools To recover informat ion you previo usly backed up: 1. Select Start > All Programs > Maintenance > Backu p and Restore . 2. Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files.
3. If the HP Re covery partit io n is listed, restart the co mputer, and then press esc while the “Press the ESC key for Startup Me nu” message is displayed at the bottom of the screen. 4. Press f11 while the “Press <F11> for recovery” messag e is displayed on th e screen.
Windows Vista To protect your information, use the Backup an d Restore Center to ba ck up indivi dual files and folders, back up your entire hard drive (selec t models only), or cr eate system restore points. In case of system failure, you can use the backup file s to restore the contents of yo ur computer.
To create a backup using Backup and Restore Center: NOTE: Be sure that the computer is con nected to AC power before you start the backup process. NOTE: The backup process may ta ke over an hou r, depending on file size and the sp eed of the computer.
4. Select Repair your computer . 5. Follow the on-screen instructions. NOTE: For additional information on recovering info rmation using the Wind ows tools, perfo rm a search for these topics in Hel p and Support. Using f11 recovery tools CAUTION: Using f11 complete ly erases hard dr ive conten ts and reformats the hard drive.
NOTE: This process takes several minutes. 1. If possible, bac k up all personal files. 2. Restart the computer, and then in sert the Window s Vista operating system DVD into the optical drive before the Window s operating system loads. 3. When prompted, pre ss any keyboard key.
8 Power cord set requirements The wide range input fe ature of the co mputer permits it to ope rate from any line volt age from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor powe r cord set included wi th t he computer meets the req uirements for use in the country or region where the e quipment is purchased .
Requirements for specific countries and regions Country/region Accredited a gency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 Fra.
9 Recycling Battery When a battery has reached the end of its use ful life, do n ot dispose of the ba ttery in general household waste. Follo w the local laws a nd regulati ons in your area for computer b attery disposal. Display WARNING! The backlight contains mercury.
Perform the following ste ps to di sassemble the display assembly: 1. Remove all screw covers (1) and screws (2 ) that secure the display bezel to the display assembly. 2. Lift up and out o n the left and ri ght inside edges (1) and the top and b ottom inside edge s (2) of the display beze l until the bezel disengag es from the display assemb ly.
4. Disconnect all disp lay panel cables (1) from the display i nverter and remove the in verter (2) . 5. Remove all screws (1) that secure the display panel a ssembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure.
10. Remove the display pan el frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlig ht cover (2) and swing it outward. 13. Remove the backlight cover. 14.
15. Remove the backlight cables (1) from the clip (2) in the display panel . 16. Position the d isplay panel upside-d own. WARNING ! The backlight contains mercury. Exercise caution when removing an d handling the backlight to avoid damag ing this compon ent a nd causing exposu re to the mercury.
18. Remove the backlight from the backlight frame. 19. Disconnec t the display pa nel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display re ar panel. 21. Release the LCD panel (3) from the d isplay rear panel.
Index Symbols/Numerics 1394 port, identifying 21 A AC adapter, spare part numbers 42, 45 accessory battery connector, identifying 25 ambient light se nsor identifying 11 spare part number 54 antennas .
spare part number 54 spare part numbers 36, 65 Display Cable Kit spare part number 37, 53 display componen t recycling 146 display components, spare part numbers 36 display enclosure, spare pa rt numb.
lights battery 20 caps lock 14 hard drive 21 HP QuickWeb 15 mute 15 num lock 15 power 14, 20 webcam 11 wireless 15, 20 M mass storage devices, spare part numbers 41 Media Card Read er, identifying 21 .
slots ExpressCar d 21 security cable 23, 24 smart card reader remov al 71 spare part number 29, 52, 54, 71 solid-state drive, spare part numbers 35, 41, 54, 55, 76 speaker assembly removal 1 06 spare .
An important point after buying a device HP (Hewlett-Packard) QS020US (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) QS020US yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) QS020US - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) QS020US you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) QS020US will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) QS020US, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) QS020US.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) QS020US. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) QS020US along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
