Instruction/ maintenance manual of the product P2050 Series HP (Hewlett-Packard)
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HP L as erJet P20 5 0 Se r i es Pr inte r Us er Guide.
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HP LaserJet P2050 Series Printer User Gu ide.
Copyright and License © 2008 Copyright Hewlett-Packard Development C ompany, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as a llowed under t he copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Product basics Product com parison ... ....... ...... ....... ......... ....... ...... ...... ....... ...... ....... ...... ...... ....... ......... ....... .. .... ....... ...... 2 HP LaserJet P2050 Series models ......... .......
4 Use the product with Macintosh Software f or Macintosh ....... ............ ............. ............ ............ ............ ............. .................. .................. .. 28 Supporte d operating system s for Macintos h ...... ..... ....
Tray 1 ...................... ........... ........... ............ ............ ............ ................. ........... ............ ....... .. 51 Tray 2 and optional Tray 3 .............. ......... ......... ......... ......... ......... .........
Paper Types . ............. ......... ......... ........ ......... ........ ......... ......... ........ ......... .......... 7 6 System S etup ......... ........ ......... ........ ......... ........ ......... ............. ......... ........ .......
Factors that affect produc t performanc e ........ ..... ..... ...... ........ ...... ..... ..... ..... ...... ..... ..... ..... 101 Restore factory setti ngs ................. ............ ........... ............ .............. ........... .........
Order parts, a ccessories, and supp lies ......... ........... ............ ................... ........... .............. ........... . .... 132 Order directly from HP ........ ........ .......... ........ ........ ....... ....... ....... ........ ..
Non-U.S. retu rns .... ...... ......... ...... ..... ....... ..... ...... ...... ...... ...... ..... ......... ...... ....... 150 Paper ..... ........ ....... .......... ....... ....... ....... ....... ....... ....... ........ ....... ....... ........
x ENWW.
1 Product basics ● Product com pari son ● Product f eatures ● Product wal karound ENWW 1.
Product compa rison HP LaserJet P2050 Series models HP LaserJet P 2055d printer CE457A HP LaserJet P 2055dn printer CE459A HP LaserJet P 2055x printer CE460A ● Prints up to 35 pages per m inute (pp m) on Letter size paper and 33 ppm on A4 size paper ● Contains 64 m egabytes (MB) of r andom access m emory (R AM) an d is expandable to 320 MB.
Product fe atures Feature Descripti on Performance ● 600 MHz processor User interface ● 2-line display ● HP ToolboxFX so ftware (a Web- based status and proble m-solving tool) ● Windows® and .
Feature Description ● All doors and covers can b e opened by using one hand. ● Paper can be loaded in Tray 1 by using one hand. 4 Chapte r 1 P roduct b asics ENWW.
Product w alkaroun d Front view 6 1 8 7 3 5 2 4 1 Tray 1 (pull to open) 2 Top output bin 3 Control panel 4 Print-cartridge-door release button 5 On/o ff sw itch 6 Optional Tray 3 (inc luded with the H.
Rear view 6 1 2 7 3 4 5 1 Jam-release door (pull the green handle to open) 2 Straight-through paper pat h (pull to o pen) 3 DIMM cover (provides access to the DI MM slot) 4 Interface ports 5 Rear dupl.
Interface ports 1 2 1 Hi-speed USB 2.0 connection, for connecting direct ly to a computer 2 RJ.45 network connection (network models only) Model and ser ial-number l abel location The labe l that cont ains the m odel and seri al numb ers is on t he outsi de of the rear output (s traig ht-throu gh pape r path).
8 Chapte r 1 P roduct b asics ENWW.
2 Control panel ● Contro l-panel l ayout ● Use the contr ol-panel menu s ● Reports me nu ● Syst em setup me nu ● Servic e menu ● Network con fig.
Contro l-panel layout Use the contr ol panel to obt ain pr oduct and j ob sta tus infor matio n and to configu re th e produc t. OK 1 7 6 5 4 3 2 8 Number Button or li ght Function 1 Control-panel dis.
Use the co ntrol-pane l men us To gain acces s to the control -panel menus, compl ete the step s below . Use the menus 1. Press OK . 2. Press the dow n arrow or t he up arro w to navi gate t he li stings. 3. Press OK to sel ect th e appropr iate option .
Reports menu Use the Reports menu t o pri nt repor ts tha t provid e infor matio n about th e pro duct. Menu item Description Demo page Prints a page that demonstrates print quality. Menu structure Prints a map of t he control-panel-m enu layout. The active settings for ea ch menu are listed.
System s etup menu Use thi s men u to e stablish basi c produc t set tings. T he Sy stem setu p m enu ha s se veral s ub-m enus. Each i s desc ribed in the f ollowi ng table. Menu it em Sub-me nu it em Sub-m enu it em Descripti on Language Select the languag e for the control-panel display messages and the product repor ts.
Menu i tem Sub- menu item Sub-me nu it em D escription Lightest Lighter 14 Chapter 2 Cont rol p anel ENWW.
Service menu Use this menu to r estore de fault s ettings, c lean the pr oduct, and ac tivate spe cial mode s that affe ct print outp ut. Menu ite m Description Clea ni ng mo de Use this option to clean the product if you see toner specks or other marks on the printed output.
Networ k config. menu Use thi s men u to esta blish network conf iguration sett ings. Menu item Description CFG TCP /IP Access the TCP/IP menu and set TCP/IP protocol param eters. ● BOOTP= YES* Enable IPv4 configuration by a BOOTP Server. ● DHCP=YE S* Enable IPv4 configuration by a DHCP Server.
Menu ite m Description WEB Embedded Web server accepts com munications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. ● HTTPS : Accept only HTTPS (print serv er appears as a sec ure site ). ● HTTP/HT TPS : Accept either HTTP o r HTTPS. SECURITY Reset curr ent security settings to factory defaults .
18 Chapter 2 Cont rol p anel ENWW.
3 Software for Windows ● Supporte d operating s ystems for Windo ws ● Supporte d printe r driver s for Windo ws ● HP U niver sal Pr int Dri ver (UP D) ● Priority for print settings ● Change .
Supported o perating s ystems for Windows The prod uct suppo rts the followin g Windo ws oper ating sy stems: ● Windows XP (32-bit and 64 -bit) ● Windows Se rver 2003 (32-bi t and 64-bit) ● Wind.
HP Universal Print Driver (UPD) The HP Univ ersal P rint Driver (UPD ) for W indows i s a s ingl e driver t hat gives y ou i nstant access to virtua lly any HP Las erJet pro duct, from any location, with out downlo ading sep arate driver s.
Priority for print settings Chang es to print settings are priori tized dependi ng on where the cha nges are mad e: NOT E: The name s of command s and dialog boxes mi ght va ry de pending on yo ur soft ware progr am.
Change prin ter-driver settings fo r Windows Change the settings for all pri nt jobs until the software program is closed Change the de fault settings fo r all print jobs Change th e product conf iguration settings 1. On the File menu in the software program, click Print .
Software in stallation types for W indows You ca n cho ose from the fo llowin g type s of software install ations : ● Basic Inst allation (R ecomme nded) . Ins talls the minimum set of drivers a nd sof tware. This installat ion ty pe i s reco mmende d for n etwork instal lation s.
Supported ut ilities for Wi ndows HP ToolboxF X HP Tool boxFX is a softwar e program that you can use for the foll owing tasks: ● Checking th e produc t sta tus ● Checking the sup plies status and.
Supported n etwork utiliti es for Windows HP Web Jetadmin HP We b Jetadm in is a browse r-ba sed mana gement tool for HP J etdirect- connect ed print ers wit hin your intrane t, and it shoul d be installed onl y on the netw ork admin istra tor’s compute r.
4 Use the product with Macintosh ● Software for Macintos h ● Use featur es in t he Ma cintos h print er dri ver ENWW 27.
Software for Macintosh Supported operating systems for Macintosh The pr oduct suppo rts the fo llowin g Mac intos h ope rating system s: ● Mac OS X V10.3, V1 0.4, V10.5, and later NOT E: For Ma c OS X V10.4 an d late r, PP C and Intel® Core™ P rocessor Macs ar e s upport ed.
Change printer-dr iver settings for Macintosh Change the settings for all pri nt jobs until the software program is closed Change the de fault settings fo r all print jobs Change th e product conf iguration settings 1. On the File menu, click Print . 2.
Use features in th e Macintosh p rinter d river Print Create and use printing presets in Macintosh Use pr inting presets to sav e the cur rent pr inter d river settin gs fo r reus e. Create a prin ting prese t 1. On the File men u, clic k Pri nt . 2. Select t he dr iver.
Use wate rmark s A water mark i s a noti ce, s uch as “Confid ential ,” tha t is p rinted i n the b ackgrou nd of eac h page of a docum ent. 1. On the File me nu, click Pri nt . 2. Open the Wate rma rks me nu. 3. Next to Mode , select the type of waterma rk to use.
Print on both sides of the page Use au tomatic two-s ided printing 1. Set the produ ct for the correct width of pap er that you are using. At the ba ck of the produc t, lift the duplex j am-rele ase door , and locat e the blue paper-w idth s elec tion l ever.
Use t he Serv ices m enu If the product is conn ect ed to a ne twork , use the Servi ces menu to obta in produ ct and supply -status infor mation. 1. On the File me nu, click Pri nt . 2. Open the Servi ces me nu. 3. To open the em bedded Web ser ver an d perf orm a m aintena nce ta sk, d o the following : a.
34 Chapter 4 Use th e pro duct with Macintos h ENWW.
5 Connectivity ● USB confi guration ● Network c onfigu ration ENWW 35.
USB confi gur ation The p roduct h as a Hi-Speed USB 2.0 port. The US B cable can b e a ma ximu m of 2 meter s (6 feet ) lon g. Connect the USB cable Plug the USB cab le into the pro duct.
Network conf iguration You mi ght ne ed to c onfigu re cert ain ne twork pa ramete rs on th e pro duct. You can configur e the se parame ters from the c ontrol pa nel, th e embedded Web s erver, or for most networ ks, from the HP W eb Jetadmin s oftware.
Service name Descripti on SNMP (simple network management protocol) Used by network programs for product management. SNMP V3 and standard MIB-II (Management Informa tion Base) objects are support ed. Web Jetadmin (WJA) Management application that provides controlled access t o HP Jetdirect and printer features.
NOT E: This m ode i s the re comme nded n etwork c onfigu ration for the p roduct. 1. Before turning on th e produc t, connec t the pro duct direc tly to the network by insertin g a n etwork cable into the pr oduct netw ork port. 2. Turn on the p roduct, w ait 2 minutes, and then use the c ontrol pa nel to print a confi guration page.
IP address The produc t IP addres s can be set m anually, o r it can be con figure d automat ically via DHCP , BootP, or AutoIP. Automati c co nfiguration 1. On the contr ol panel , press OK . 2. Use the arrow butto ns to se lect Network config. , and then press OK .
Link speed setting NOT E: Incorr ect ch anges to the link speed s etting m ight p revent the product from com munic ating wi th othe r network devices . For most s ituati ons, the pr oduct shou ld be le ft in aut omatic mode. Change s can cause the prod uct to power cycle.
42 Chapter 5 Connectivi ty ENWW.
6 Paper and print media ● Understa nd paper and print media us e ● Supporte d paper and print m edia size s ● Custom pa per sizes ● Supporte d paper a nd pr int m edia types ● Tray and bin c.
Understand pa per and print me dia use This pr oduct sup ports a variet y of pa per an d other pr int me dia in a ccordance w ith the g uideli nes in this user g uide.
Supported p aper and print media siz es This product suppo rts a numbe r of pape r si zes, and it adapts to var ious media. NOT E: To obtai n best r esult s, sel ect the co rrec t paper si ze and type in the prin ter driv er before pri nting.
Size and dimensi ons Tray 1 Tray 2 Optional 500-sheet Tray 3 Duplexer 176 x 250 m m (6.7 x 9.8 inches) Envelope C5 ISO 162 x 229 mm (6.93 x 9.84 inches) Envelope DL ISO 110 x 220 mm (4.33 x 8.66 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Custom 76 x 127 mm to 216 x 356 mm (3.
Supported p aper and print media typ es For a comple te lis t of s pecif ic HP-b rand paper that thi s produ ct su pports , go to www.h p.com/ su pport / ljp205 0ser ies .
Tray and bin capac ity Tray or bi n Paper type Specifications Quantity Tray 1 Paper Range: 60 g/m 2 (16 lb) bond to 200 g/m 2 (54 lb) bond Maximum stack height: 5 mm (0.3 inch) Equivalent to 50 she ets of 75 g/ m 2 (20 lb) bond Envelopes Less than 60 g/m 2 (16 lb) bond to 90 g/m 2 (24 lb) bond Up to 10 enve lopes Labels Maximum 0.
Special pa per or print media gui delines This produ ct suppo rts printi ng on special me dia. Use the followi ng guidelin es to obtai n satisf actory resul ts. W hen usin g specia l pap er or print m edia, b e sure to set the type a nd size in you r print driver to obtain the bes t print results .
Load trays Paper orientation for load ing trays If you are us ing p aper that r equires a spe cific o rienta tion, l oad it accord ing to the i nform ation in the followi ng table.
Tray 1 Tray 1 is accesse d from the front o f the printer. The printe r prints from tra y 1 before a ttempting t o print from o ther trays. Media guides ensure that the medi a is correc tly fed int o the pri nter and that the pri nt is not skew ed (cro oked o n the media ).
Tray 2 and op tional Tr ay 3 Media g uides ensu re tha t the m edia f eeds corr ectly into the print er and that t he pri nt is not skewed. Tray 2 has sid e and r ear me dia gu ides. When loa ding m edia, adjust th e medi a guid es to match the length a nd width of the media th at you are us ing.
Manual feed You ca n use manual fe ed whe n pri nting m ixed me dia. For exampl e, you can use manu al feed to pr int an envel ope, the n a letter , then an envelope, a nd so on .
Configu re trays 1. Press OK . 2. Press the dow n arrow to sele ct Syst em se tup , and then pre ss OK . 3. Press the dow n arrow to sele ct Paper setup , and then pr ess OK . 4. Press the dow n arrow to sele ct the desired tray, a nd then press OK . 5.
Use pape r output option s The pr oduct has two outpu t locat ions: t he top ( standard) output bin and the stra ight-t hrough paper pa th (rear out put). Print to the top (standard) o utput bin The to p output bin coll ects paper fac e-down, in the cor rect or der.
Print to the st raight-throug h paper path (rear output) The produc t always uses the str aight-thr ough pa per path if it is open. Pap er exits fac e-up, wit h the last page on top (revers e order) . Printing fr om Tray 1 to th e rear output prov ides th e straighte st path.
7 Use product features ● EconoMo de ● Quiet m ode ENWW 57.
EconoMode This pr oduct has an E conoM ode op tion for printi ng drafts of do cumen ts. Us ing EconoMod e ca n use less toner and decr ease the co st per p age. Ho wever, us ing E conoMod e can also reduce pri nt qualit y. HP does n ot recomm end full -time use of E conoMode.
Quiet mode This pr oduct has a qu iet mo de that redu ces n oise dur ing p rinting. When quiet mod e is turned on , the produc t prints at a slower speed . Follo w these s teps to enab le qui et mo de. 1. On the c ontro l pane l, pre ss OK . 2. Press the dow n arrow to sele ct Syst em setup , an d then press OK .
60 Chapter 7 Us e produc t featu res ENWW.
8 Print tasks ● Canc el a pri nt job ● Use featur es in t he Wi ndows printer drive r ENWW 61.
Cancel a pr int jo b You can sto p a print reque st by using the co ntrol panel or by using the so ftware program. For instru ctions about how to stop a pr int r equest from a comput er on a netw ork, se e the o nline Hel p for the s pecific network software.
Use feat ures in the Win dows pr inter driv er NOT E: The fol lowing infor mation is for the HP P CL 6 p rinter driver . Open the printer driver How do I Steps to perform Open the printer driv er On the File menu in the software progra m, click Print .
Set paper and quality op tions To perfor m the follo wing ta sks, op en the print er dr iver an d click the Paper/Quality tab. How do I S teps to perform Select a page size Select a size from the Pap er siz e drop-down list. Select a custom page size a) Click Custom .
Set documen t finishing o ptions To per form the follo wing t asks , open the prin ter dr iver a nd cl ick the Finishing tab. How do I Steps to perform Print on both sides (Duplex) 1.
How do I S teps to perform 3. In the Book let layout drop-down list, click Left bindi ng or Rig ht bind i ng . The Pages per sheet opt ion automatically changes to 2 pages per sheet . 4. Click the OK button to print the job. Print multiple pages per sheet a) Select the number of pages per sheet from the Pages per sheet drop-down list.
Set advanced printing op tions To per form the follo wing t asks , open the prin ter dr iver a nd cl ick the Adva nced tab. How do I Steps to perform Select advanced printing options In any of the sections, click a current setting to activate a drop- down list so you can change the setting.
68 Chapter 8 Prin t task s ENWW.
9 Manage and maintain the product ● Print the info rmati on pages ● Use the H P Toolb oxFX s oftware ● Manage a netw ork product ● Lock the prod uct ● Manage suppli es ● Replace su pplies .
Print the informati on pages From the prod uct cont ro l panel, you c an pr int info rmati on pag es tha t give details about th e pro duct an d its curren t confi gurat ion usin g the Reports me nu. Name o f report Description Demo page Prints a page that demonstrates print quality.
Use the HP Toolbox FX software HP To olboxFX is a p rogra m that you c an use to com plete the fol lowing tasks: ● Check th e produc t status. ● Conf igur e the prod uct s etting s. ● View troub leshooti ng infor mation . ● View onlin e docume ntation .
Status The Stat us folde r contains links to the followi ng main pa ges: ● Device stat us . Th is page indic ates pro duct cond itions s uch a s a jam or an e mpty t ray. After you correct a probl em, cli ck Refres h status to upda te the product sta tus.
Alerts The Alerts folder c ontain s lin ks to th e foll owing main pag es: ● Set up Status Alerts . Set u p the produ ct to send you po p-up aler ts for c ertain ev ents, su ch as low toner le vels. ● Set up E-ma il Ale rts . Se t up the pr oduc t to send you e-mail a lerts for certa in events , such a s low toner le vels.
Device Settings The Device Set tings folde r contai ns links to the foll owing ma in pages: ● Device Info rmation . Vie w informatio n such as the produ ct descripti on and a conta ct person. ● Paper Handling . Configure trays or cha nge the produc t paper- handling s ettings, su ch as defa ult paper si ze an d defau lt pa per t ype.
Paper Handling Use the se op tions to config ure y our d efault se ttings. These are th e same o ptions that are ava ilable on the con trol-pan el menus on the contro l panel.
life o f the to ner sup ply and m ight r educe c ost p er page. Howeve r, it will als o re duce p rint qua lity. The printed image is light er, but it is ade quate for p rinti ng drafts o r proofs. HP d oes not recom mend full-tim e use of Eco noMode .
Manage a network prod uct Embedded Web server The em bedded Web se rver al lows you t o vie w produc t and n etwork s tatus and to ma nage p rinting functio ns from yo ur computer .
Settings tab This tab allow s you to configur e the product fro m your co mputer . If this product i s networ ked, consu lt with the networ k admin istrat or before cha nging settin gs on this tab.
Lock th e produc t The prod uct ha s a s lot that you c an us e to att ach a ca ble-t ype sec urity l ock. ENWW Lock the pro duct 79.
Manage supplies Using, sto ring, and moni toring the pri nt cartrid ge can hel p ensure hig h-qualit y output. Supplies life For info rmati on regardin g speci fic pr oduct yi eld, see w ww.hp.com/ g o/learna bouts upplies .com . To order supp lies, s ee Su pplies and accessor ies on page 131 .
Your pri nt cartrid ge might not be a genuine HP print cart ridge if you notice the fo llowing: ● You are experie ncing a high number of probl ems with the print cart ridge. ● The cartr idge do es not look li ke it usu ally doe s (for ex ample, the orange pull tab is missing, or the packagin g diff ers from HP packaging ).
Replace su pplies and parts Supply replacem ent guidelines Keep th e foll owing g uidel ines in mind w hen s etting up the pr oduct . ● Sufficien t spac e is r equired above and i n the f ront o f the product for rem oving suppli es. ● The produc t shou ld be locat ed on a flat, s turdy s urface.
3. Reinsert the pr int car tridge i nto the product , and then c lose th e pri nt-car tridge door. If th e print is still l ight, ins tall a new pri nt cartrid ge. Change the print cartridg e When a prin t cartri dge ap proaches the en d of use ful lif e, you are promp ted to orde r a re place ment.
3. Grasp both sid es of the p rint ca rtrid ge and dist ribute the toner by g ently ro cking the pr int car tridg e. CAUTION: Do no t touch th e shut ter or t he sur face of the roller. 4. Bend the tab on the l eft sid e of the ca rtridge un til the ta b breaks l oose.
Inst all mem ory NOT E: Sing le inline memo ry m odules ( SIMM s) used in prev ious HP Las erJet p roduc ts are not compat ible w ith the p roduct. Install product memory This produ ct has one DIMM slot. CAUTION: Stati c electric ity can damage DIMM s.
3. Open the DIMM-a ccess doo r on the left side of the produc t. 4. Remove th e DIMM from the an tistatic package. CAUTION: To reduc e the possibi lity of d amage ca used by sta tic ele ctricity, always wea r an electrostat ic di scharge (ESD) wrist st rap or touch the surf ace of the a ntista tic pack age before handling DIM Ms.
6. Hold the DI MM at a 45-d egree a ngle, and then push the upper c ontacts of th e DIMM firm ly into the slot. Mak e sure that t he loc ks on e ach side o f the D IMM s nap into p lace. CAUTION: Pressin g the DIMM s traight d own wi ll damag e the c ontact p ins.
7. Close the acce ss door , and press f irmly unti l it sna ps in to pl ace. 8. Reconnect the interfac e cables and the power cord. 9. Turn the produc t on. Check DIMM installation After i nstallin g the DIMM, m ake sur e that the i nstallati on wa s su ccessfu l.
Use the follo wing g uideli nes if y ou us e the page de scription langua ge ( PDL) ability to m ark re sour ces as per manen t. For t echnical detai ls, see an app ropriate PDL r efere nce fo r PCL or P S. ● Mark r esource s as perm anent o nly w hen it is abso lut ely nece ssar y tha t they rema in in memo ry while the produ ct is turned on.
Clean the prod uct Clean th e outs ide of the pr inter wi th a cle an, dam p cl oth whe n nece ssary. CAUTION: Do not use ammoni a-based clea ners on or arou nd the printer . During the pr intin g proces s, pa per, toner , and dust particl es can accu mulate i nside the printer.
3. Replace the pr int cartri dge, and clos e the print- cartrid ge door. 4. Reconnec t the power cord, and tu rn the pr oduct on. Clean the paper path During the prin ting p rocess , paper , toner, and du st pa rticles can accumu late i nside t he pr oduct.
Clean the Tray 1 pickup roller If the produc t is hav ing troub le pi cking up paper from T ray 1, foll ow thes e instr ucti ons. 1. Turn the produc t off, d isconnec t the power co rd, an d wait for th e produc t to c ool. – 10 10 20 30 40 50 60 70 80 90 100 0 Celcius °C 2.
4. Press the two black r etain ing tab s outw ard unti l the p ickup r oller i s rele ased fr om it s se at. 5. Remove th e picku p roller f rom the produ ct. 6. Dab a lin t-fre e cloth i n wate r, and scrub the rol ler. NOTE: Do n ot touch t he sur face of the ro ller with b are fi ngers.
8. Allow the pickup roller to d ry comple tely. 9. Line up the b lack ret ain ing tabs in the pr oduct with th e grooves in the pi ckup rol ler, and the n press the pickup ro ller int o the pickup rol ler seat unti l the retai ning tabs click. 10. Close the pi ckup rol ler co ver.
12. Reconnect th e power c ord, and turn the prod uct on . Clean the Tray 2 pickup roller If th e produc t is hav ing trou ble pi ckin g up p aper fro m Tray 2 , f ollow the se i nstruct ions. 1. Turn the p roduct off, d isconnec t the power co rd and w ait for th e produc t to cool .
3. Inside the empty tr ay slot , loca te the pickup rolle r on the top side, ne ar the front of the pr oduct . 4. Dab a lint-free c loth in wate r, and then scrub the rol ler as you rotat e it toward the back of the pro duct. NOTE: Do not to uch the s urface of t he rolle r with bare finge rs.
8. Reconnec t the power cord, and tu rn the pr oduct on. ENWW Clean the pro duct 97.
98 Chapter 9 Man age and m aintai n the pro duct ENWW.
10 Solve p roblems ● Solve g enera l pr oblem s ● Resto re fact ory set tings ● Interp ret con trol- panel messages ● Jams ● Solve pr int-qu ality problems ● Solve per formanc e probl ems .
Solve ge neral proble ms If the product is n ot re sponding correctly, c omple te the ste ps in th e foll owing checklist, in order. If th e produc t does no t pass a ste p, follo w the corres ponding troubl eshooting sugges tions. If a step resolves the pro blem, you can st op without perfor ming the other steps o n the chec klist.
8. Verify that y ou hav e instal led the printer drive r for thi s produ ct. Che ck the p rogram to m ake s ure that you are usin g the printer dr iver for this pr oduct. 9. Print a sho rt documen t fro m a different program tha t has wor ked in the past.
Interp ret control-pa nel messages The c ontrol-pane l mes sages i ndicat e the cur rent pr oduct statu s or s ituations that migh t requir e actio n. Control -panel messages appear temp oraril y and might re quire that yo u ackno wledge the messa ge by pres sing OK to resu me printing or by pre ssing X to cancel the job.
Control-panel message Description Recommended act ion If you are using a surge protector, remove it. Plug the product direct ly into the wall socket. Turn the product power on. If the m essage pe rsists, con tact HP support. See Customer support on page 141 .
Control- panel messag e Description Recommended action 79 Service error Turn off then on An incompatible DIMM is installed. 1. Turn the product power off. 2. Install a DIMM that the product supports. See Supplies and accessories on page 131 for a list of supported DIMMs.
Control-panel message Description Recommended act ion Service or repairs that are required as a result of using non -HP supplies are not covered under HP warranty. Order black cartridge Ready The print cart ridge is nearing the end of its useful life.
Jams Common causes of jams Many j ams are caused by usin g pape r that does not me et HP specif ications . For compl ete p aper specif ications for all HP Laser Jet prod ucts, see the H P Laser Jet Pr inter Family Prin t Media Guide . This guide i s av ailable a t w ww.
Jam locations Jams can o ccur at the follo wing l ocations in th e produ ct. 1 3 2 1 Internal areas 2 Input trays 3 Output bins Clear jams When c learing jams, b e car eful not to tear jamme d pape r. If a small piece of pap er rema ins in th e pro duct, it cou ld ca use a dditio nal j ams.
2. If jammed paper is vis ible, grasp i t with both h ands and slowl y pull i t out of the produc t. 3. Replace the pr int-car tridge, and close the pr int-car tridge door . 4. If no paper was jamm ed insid e the p rint-ca rtri dge do or, op en the jam-rel ease door at the back o f the product .
5. If jammed paper is visible, gras p it with both hands and sl owly pul l it out of the product. 6. Close the jam-r eleas e door. Duplex paper path 1.
2. Push dow n on th e gre en lever to rele ase th e dupl ex paper -path door on the fr ont of the produ ct. 3. Check for jammed pape r at the fro nt of the prod uct. Wit h both hands, gr asp the jamme d paper an d slowly pull it o ut of th e pro duct.
5. Replace Tray 2. 6. Open the duplex jam-releas e door on the back of the pr oduct. 7. Check for ja mmed p aper a t the bac k of the p roduc t. With both hands, gr asp th e jammed p aper a nd slowly pull it o ut of t he pro duct.
8. Close the jam-r eleas e door. Input trays Tray 1 1. Push the button to open the print-ca rtridge doo r, and then rem ove the prin t cartr idge. CAUTION: To prev ent dam age, do not e xpose th e pri nt cartridg e to l ight. C over it wit h a pi ece of paper.
3. Replace the print-cart ridge, an d close the print-c artridge door. Tray 2 1. Open the tray. 2. With both hands , grasp the jamme d paper and slowly pull it out of the pr oduct.
3. Clos e th e tra y. 4. If no jamm ed pap er is v isible in the tray a rea, open the pr int-car tridge d oor, remove the pr int cartrid ge, and pu ll dow n t he uppe r media guide . With both h ands, grasp th e jammed paper and slowly pull it o ut of th e pro duct.
Tray 3 1. Remove Tr ay 2 and Tray 3. 2. With both hands , grasp the jamme d paper and slowly pull it out of the pr oduct. 3. Replace the tr ays. ENWW Jams 115.
4. If no jamm ed pap er is v isible in the tray a rea, open the pr int-car tridge d oor, remove the pr int cartrid ge, and pu ll dow n t he uppe r media guide . With both h ands, grasp th e jammed paper and slowly pull it o ut of th e pro duct. 5. Replace the pr int-car tridge, and close the pr int-car tridge door .
2. With both hands , grasp the jamme d paper and slowly pull it out of the pr oduct. 3. Close the jam-r eleas e door. ENWW Jams 117.
Solve prin t-quality proble ms You can pre vent most pri nt-quali ty problem s by foll owing the se guideli nes. ● Configu re the tray s for the cor rect pap er-type setting. See Conf igur e tray s on pa ge 54 . ● Use paper that meets HP sp ecifica tions.
Image defect examples This secti on provid es informa tion abou t identif ying and correcting print defects . NOT E: If these ste ps do not correct the probl em, conta ct an HP-autho rize d dealer or ser vice repres entativ e. Light print o r faded ● The print cartridge is nearing end of life.
Vertica l lines The photosensitive drum inside the print cartridge has probab ly been scratched. Install a new H P print cartridge. Gray background ● Change the media to a lighter basis weight. ● Check the printer's e nvironment. V ery dry (low humidity) conditions can increase the amount of background shading.
Vert ical repeti tive de fects ● The print cartridge mi ght be damaged. If a repetitive mar k occurs at the s ame spot on the pag e, install a new HP print cartridge. ● The internal parts mig ht have toner on them. If the defect s occur on the back of the page, t he problem will probably correct itself after a few more printed pages.
lower fuser temperature, such as transparenc ies or light media. Wrinkles or c reases ● Make sure that media is loaded properly. ● Check the media t ype and quality . ● Open the straight-through o utput door a nd try print ing straight through. ● Turn over the stack of media in the tray.
Solve pe rformance probl ems Proble m Cause Solution Pages print but a re totally blank . The sealing tape might still be in the print cartridges. Verify that the sealing tape has been completely removed from the print cartridges. The document might contain bla nk pages.
Solve c onnectivi ty proble ms Solve direct-connect problems If you have con nected the prod uct dire ctly to a compute r, check the cable. ● Verify that the cable is connected to the compute r and to the product. ● Verify that the cable is not longer t han 2 meters (6 feet ).
Check your sys tem for pr oper net work oper ating sy stem se tup. 8. Is your pro tocol en abled? Check the st atus of you r prot ocol on the C onfigur ation page . You can also use th e embedd ed Web server to chec k the status of ot her prot ocols .
Solve c ommon Window s problems Error message: "General Protection FaultException OE" "Spool 32" "Ille gal Ope ratio n" Cause Soluti on Close all software programs, restart Windows, and try again. Select a different printer driver.
Solve commo n Macintosh problems NOT E: Setu p for USB and IP pr inting is per formed th rough the Des ktop Printer Utili ty. The produc t will not appear in th e Choos er. The pri nte r drive r is not list ed in Pr int Ce nte r. Cause Soluti on The product software might not have been installed or was installed incorrectly.
The printer driver does not automatically set up your selected product in Print Center. Cause Soluti on , where “<lang>” represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.
When connected with a USB cable, the product does not appear in the Macintosh Print Center after the driver is selected. Cause Soluti on This problem is cau sed by either a software or a hardware component. Software problem-solving ● Check that your Macintosh supports USB.
130 Chapte r 10 Solv e problems ENWW.
A Supplies and accessories ● Order pa rts, acces sor ies, and sup plies ● Part nu mbers ENWW 131.
Order par ts, accesso ries, a nd sup plies Sever al method s are avail able for ord ering parts, supp lies, an d acces sories . Order directly fro m HP You ca n obtai n the following items direct ly from HP: ● Replacement parts: To order replac ement parts in the U.
Part numbers The fol lowing lis t of access ories wa s curren t at the tim e of printin g. Order ing inform ation an d availabi lity of the a ccesso ries might chang e dur ing the l ife of the p roduct. Paper-handling accessories Item Description Part n umber Optional 500-sheet tray and feeder unit Opti onal tray to increase paper capacity.
134 Appendix A Supplies and acc essories EN WW.
B Service and support ● Hewlett -Packard limi ted warr anty s tatemen t ● Print cart ridge lim ited war ranty sta tement ● End User Lic ense Agre ement ● Custom er self- repai r warrant y ser .
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P2055d, P2055dn, P2055x One year from date of purchase HP war rants t o you, the en d-user custo mer, tha.
Print cartridge limite d warranty sta tement This HP prod uct is w arran ted to be free from d efects i n materi als a nd wo rkmansh ip. This war ranty d oes n ot apply to pro ducts that (a) have been.
End User Li cense Ag reeme nt PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreem ent (“EU LA”) is a contr act betwe en (a) yo u (eithe r an indiv idual or the entity you re prese nt) and (b) He wlett-Pac kard C ompany (“HP”) that go vern s your use of the s oftwar e produc t (“So ftware”) .
Softwar e will a gree to this E ULA. U pon trans fer of th e HP S oftware, y our li cense is auto maticall y term inate d. b. Rest rictio ns. You may not ren t, lease or lend the HP Software or Us e the HP Sof tware for co mmercia l time sharing or bureau u se.
Customer s elf-repair warr anty serv ice HP pro ducts ar e design ed wit h many Cust omer Self R epair ( CSR) parts to minim ize rep air time a nd allow for grea ter flexib ility in perfor ming d efective p art s replac ement.
Customer supp ort Get telephone support, free during y our warranty period, for your country/region Have the p roduct name, s erial number, dat e of purchas e, and problem description ready. Country/region pho ne numbers are on the flyer that was in the box with your product or at www.
HP maintena nce ag reem ents HP has seve ral t ypes of mainte nance agreemen ts that meet a wide range of s upport needs. Mainten ance a greements are not pa rt of the st andard warran ty. Su pport serv ices may var y by area. Check with y our loc al HP de aler to determ ine the servi ces av ailable to yo u.
Extended warranty HP Sup port p rovides c overage for t he HP hardware produc t and all HP-supp lied inter nal com ponents. The ha rdware mainte nance covers a 1- to 3-ye ar peri od fro m date of the HP prod uct pur chase . The custom er must purc hase HP Su pport with in the stated facto ry warran ty.
144 Appendix B Servi ce and s upport ENWW.
C Specifications ● Physic al specifi cation s ● Power c onsumpti on an d acous tic e mission s ● Operating e nvironm ent ENWW 145.
Physical sp ecifications Table C-1 Pr oduct dimensions an d weights Product m odel Height Dep th Width Weight HP LaserJet P 2050 Series d model 268 mm (10.6 in) 368 mm (14.5 in) 360 mm (14.2 in) 10.6 kg (2 3.4 lb) HP LaserJet P 2050 Series dn model 268 mm (10.
D Regulatory information ● FCC regul ations ● Environ mental produc t stewa rdship pr ogram ● Decl arati on of co nform ity ● Safety stateme nts ENWW 147.
FCC regulations This equ ipment has be en tested and foun d to c omply wi th the l imits for a Cla ss B di gital d evice, pu rsuant to Part 15 of the FCC rules. Thes e limit s are design ed to provide reasonabl e protec tion agains t harmful interfe rence in a re siden tial i nstallati on.
Environm ental prod uct stewards hip program Protecting the enviro nment Hewlett- Pack ard Comp any i s commi tted to provid ing q uality produc ts in an env ironmen tally soun d manner . This product has been desig ned wit h sever al attribu tes to m inim ize impac ts on our environ ment.
Return and recycling instru ctions Unit ed Sta tes and Puer to Rico The en close d labe l in th e HP L aserJ et tone r ca rtridge box is for the re turn an d recycli ng of o ne or m ore HP Laser Jet print cartri dges afte r use. Pl ease follow the applic able instr ucti ons below.
Disposal of waste equipment by u sers in private household s in the European Unio n This symbol on t he product or on its packaging indicat e s that this produc t must not be disposed of with your other household waste.
Declarati on of confo rmity Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1, Do C#: BOISB -0801-00-rel.
Safety s tatemen ts Laser safety The Center for Devic es and Rad iologica l Healt h (CDRH) of the U.S. Fo od and Dr ug Adminis tration ha s implem ented r egula tions for laser product s ma nufactu red sin ce Augu st 1, 1976. Compl iance is mand atory for produc ts ma rkete d in the United States .
Laser statement for Finland Luokan 1 lase rlai te Klass 1 Laser Appar at HP Las erJet P2 055d, P 2055d n, P205 5x , la serk irjoiti n on käytt äjän k annal ta turva llinen luokan 1 laser laite. Norm aalis sa käyt össä kir joittimen suojakote lointi estää la sers äteen pä äsyn lait teen ulkopuo lelle .
Substances Table (Chin a) ENWW Safety statem ents 155.
156 Appendix D Regulator y in formation ENWW.
Index A A6-siz e paper loa din g 52 access ibil ity fe atures 4 access ories availa ble 3 ordering 13 2 part numbers 133 acousti c specifi cation s 146 adva nced prin ting opti ons Windows 67 alerts s.
DIMMs acce ssing 5 part numbers 133 verifyi ng insta llatio n 88 disposa l, end-of -life 150 double-s ided pr inting paper lo ading ori entatio n 50 drive rs include d 3 Macintos h settings 30 Macinto.
landsc ape orientati on setting, Wind ows 65 langu age, con tro l pan el 13 laser safety sta tements 1 53, 154 letterhe ad paper, loa ding 6 7 licens e, software 138 light s, control pane l 10 link s .
paper j ams. See jams paper p ath paper ja ms 107 part numbe rs memory 13 3 print cartrid ges 13 3 trays 133 pausing a pr int requ est 62 PCL driv ers univ ersal 21 PCL fo nt list 12 PCL sett ings, HP.
service e rror mess age 104 Servic e menu 15 service p age 12 Servi ces tab Macintos h 33 settings dri ver pres ets (Mac intos h) 30 drivers 23, 29 HP ToolboxFX 74 network prin ting 3 8 network r epor.
trays capacit y 48 confi gure 54 double -sided p rinti ng 32 load error mess ages 104 locat ing 5 paper orient atio n 50 part numbers 133 settin gs 13, 7 5 trouble shooti ng blank p ages 123 checkl is.
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© 2008 Hew lett-P ackar d Dev elopment Com pany , L.P . www .hp.com *CE457-90902* *CE457-90902* CE4 5 7-90 90 2.
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