Instruction/ maintenance manual of the product NX9500 HP (Hewlett-Packard)
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Mainten ance and Ser vice Gu id e HP P a v ili on zd7 000 S er i es Not ebook P C HP Media C enter zd7 000 S eri es Notebook P C HP Co mpaq nx9 5 00 Ser ies Business Note book Doc ument P art Number : 33 3 6 21-00 3 Augu st 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook.
© Copyright 2003, 2004 He wlett-Packard Dev elopment Company , L.P . Microsoft and W indows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Maintenance and Serv ice Guide iii Cont ents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13 1.3 Clearing a Password .
iv Maintenance and Servi ce Guide Cont ent s 3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–19 3.6 Personal Video Recorder Devices . . . . . . . . . . . . . . 3–21 3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . .
Conte nts Maintenance and Servi ce Guide v 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . .
Maintenance and Serv ice Guide 1–1 1 Pr oduct Descriptio n The HP Pa vilion zd7000 Series Notebook PC, the HP Media Center zd7000 Series Notebook PC, and the HP Compaq nx9500 Series Business Noteboo.
1–2 Maintenance and Service Guide Produc t D esc ription 1 . 1 Models Notebook model information is sho w n in T ables 1-1 and 1-2. T able 1-1 HP P avilion zd7000 Series Notebook PC, HP Media Center.
Pr oduct Descr iption Maintenance and Serv ice Guide 1–3 Ke y Description Options 8 RAM 10 = 1024 MB 76 = 768 MB 51 = 512 MB 9 Operating system H = Microsoft® Windows® XP Home C = Microsoft Window.
1–4 Maintenance and Service Guide Produc t D esc ription Ta b l e 1 - 2 HP P avilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC Models All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice.
Pr oduct Descr iption Maintenance and Serv ice Guide 1–5 All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor .
1–6 Maintenance and Service Guide Produc t D esc ription All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor .
Pr oduct Descr iption Maintenance and Serv ice Guide 1–7 All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor .
1–8 Maintenance and Service Guide Produc t D esc ription All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor .
Pr oduct Descr iption Maintenance and Serv ice Guide 1–9 All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor .
1–10 Maintenance and Servi ce Guide Produc t D esc ription All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor .
Pr oduct Descr iption Maintenance and Serv ice Guide 1–11 All HP P avilion zd7000 Se ries Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k. ■ 1-year w arranty on par ts and labor .
1–12 Maintenance and Servi ce Guide Produc t D esc ription Ta b l e 1 - 3 HP Compaq nx9500 Series Business Notebook Models All HP Compaq nx9500 Series Bu siness Notebook models feature ■ T ouchPad pointing de vice. ■ 12-cell lithium-ion (Li-Ion) batter y pac k.
Pr oduct Descr iption Maintenance and Serv ice Guide 1–13 1. 2 F e a t u r e s ■ The follo wing processors, all with 512-KB L2 cache, are av ailable, v arying by notebook model: ❏ Intel® Pentium® 4 3.4-, 3.2-, 3.0-, and 2.8-GHz processors with 800-MHz FSB and Hyper-Threading ❏ Intel Pentium 4 3.
1–14 Maintenance and Servi ce Guide Produc t D esc ription ■ 1024-, 512-, or 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB ■ Microsoft® W indows® XP Home Edition, Micros.
Pr oduct Descr iption Maintenance and Serv ice Guide 1–15 ■ Support for the follo wing optical drives: ❏ 24X Max D VD/CD-R W Combo Drive ❏ 8X Max D VD-R OM Driv e ❏ Generic multi-speed D VD+.
1–16 Maintenance and Servi ce Guide Produc t D esc ription 1. 3 C l e a r i n g a P a s s w o r d If the notebook you are servicing has an unkno wn password, follo w these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.
Pr oduct Descr iption Maintenance and Serv ice Guide 1–17 1. 5 E x t e r n a l C o m p o n e n t s The external components on the front panel and right side of the notebook are sho wn below and described in T able 1-4.
1–18 Maintenance and Servi ce Guide Produc t D esc ription Ta b l e 1 - 4 Front and Right Side Components Item Component Function 1 Displa y release latch Opens the notebook. 2 Stereo speakers (2) Produce stereo sound. 3 Integrated Driv e Electronics (IDE) drive LED On: The internal hard dr ive or optical driv e is being accessed.
Pr oduct Descr iption Maintenance and Serv ice Guide 1–19 The external components on the rear panel and left side are sho w n belo w and described in T able 1-5.
1–20 Maintenance and Servi ce Guide Produc t D esc ription 6 P arallel por t Connects an optional parallel device such as a printer . 7 External monitor por t Connects an optional V GA external monitor or projector . 8 V ents (3) Allow airflo w to cool inter nal components.
Pr oduct Descr iption Maintenance and Serv ice Guide 1–21 The notebook ke yboard components are shown belo w and described in T able 1-6. Ke yb o a r d C o m p o n e n t s.
1–2 2 Maintenance and Servi ce Guide Produc t D esc ription T able 1-6 Ke yboard Components Item Component Function 1 fn ke y Ex ecutes frequently used system functions when pressed in combination with another ke y . 2 caps lock ke y Enables caps loc k and tur ns on the caps lock LED .
Pr oduct Descr iption Maintenance and Serv ice Guide 1–2 3 The notebook top components are sho wn below and described in T able 1-7. To p C o m p o n e n t s Ta b l e 1 - 7 T op Components Item Component Function 1 P ower b utton When the notebook is: ■ Off , press to tur n on the notebook.
1–2 4 Maintenance and Servi ce Guide Produc t D esc ription 3 Mute button Mutes or restores v olume. Mute LED On: V olume is muted. 4 Media button Launches a multimedia application. 5 Picture button Launches a di gital imaging application. ✎ The settings for the media and picture buttons ca n be changed.
Pr oduct Descr iption Maintenance and Serv ice Guide 1–25 The external components on the bottom of the notebook are sho w n belo w and described in T able 1-8. Bottom Components Ta b l e 1 - 8 Bottom Components Item Component Function 1 Labels area Contains the notebook serial number and other applicable regulator y labels.
1–2 6 Maintenance and Servi ce Guide Produc t D esc ription 3 V ents (3) Allow airflo w to cool inter nal components. Ä T o prev ent overheating, do not obstruct vents. Using the notebook on a soft surf ace, such as a pillow , blank et, r ug, or thic k clothing, can bloc k airflow .
Pr oduct Descr iption Maintenance and Serv ice Guide 1–2 7 1. 6 D e s i g n O v e r v i e w This section presents a design ov erview of ke y parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog, ” to identify replacement parts, and Chapter 5, “Remov al and Replacement Procedures, ” for disassembly steps.
Maintenance and Serv ice Guide 2–1 2 Tr o u b l e s h o o t i n g Å W ARNING : Onl y authori zed tec hnic ians trained b y HP should repair this equipment . All trouble shooting and r epair procedur es are detailed to allo w only subasse mbly/module lev el repair .
2–2 Maintenance and Service Guide T roubleshooting 2. 1 Com puter Setup an d Diagnos tic s Utilities The notebook features 2 system management utilities: ■ Computer Setup —A system information and customization utility that can be used e ven when your operating system is not working or will not load.
T roubleshooting Maintenance and Serv ice Guide 2–3 Using Com puter Setup Information and settings in Computer Setup are accessed from the File, Security , or Advanced menus: 1. T urn on or restart the notebook. Press f10 while the F10 = R OM-Based Setup message is displayed in the lower left corner of the screen.
2–4 Maintenance and Service Guide T roubleshooting Sele c ting from t he F ile Menu Ta b l e 2 - 1 File Menu Select T o Do This System Inf or mation ■ View identification inf orm ation about the notebook, an e xpansion base, and any battery packs in the system.
T roubleshooting Maintenance and Serv ice Guide 2–5 Selec ting from the Sec urity Menu Ta b l e 2 - 2 Security Menu Select T o Do This Setup P assword Enter , change, or delete a Setup pass word. The Setup pass word is called an administrator pass word in Computer Secur ity , a program accessed from the Windows Control P anel.
2–6 Maintenance and Service Guide T roubleshooting De vice Security Enable/disab le: ■ P or ts or diskette drives* ■ Diskette write* ■ CD-ROM or disk ette star tup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field. System IDs Enter identificati on numbers f or the notebook, a docking de vice, and all battery packs in the system.
T roubleshooting Maintenance and Serv ice Guide 2–7 Selec ting from t he Adv anced M enu Ta b l e 2 - 3 Adv anced Menu Select T o Do This Language Change the Comp uter Setup language. Boot Options Enable/disable: ■ QuickBoot, which starts the notebook more quickly b y eliminating some star tup tests.
2–8 Maintenance and Service Guide T roubleshooting De vice Options (continued) ■ Change the parallel por t mode from Enhanced P arallel P or t (EPP , the default setting) to standard, bidirectional, EPP , or Enhanced Capabilities P or t (ECP). ■ Set video-out mode to NTSC (def ault), P AL, NTSC-J , or P AL-M.
T roubleshooting Maintenance and Serv ice Guide 2–9 2.2 Using Di agn ostic s for Windo w s When you access Diagnostics for W indows, a scan of all system components is displayed on the screen before the diagnostics windo w opens.
2–10 Maintenance and Servi ce Guide T roubleshooting Obtainin g, S a vin g or Printing Di agnosti c Te s t I n f o r m a t i o n 1. Access Diagnostics for W indows b y selecting Start > Settings > Control P anel > Diagnostics for W indows. 2.
T roubleshooting Maintenance and Serv ice Guide 2–11 6. Select the Begin T esting button. 7. Select a tab to vie w a test report: ❏ Status tab —Summarizes the tests run, passed, and failed during the current testing session.
2–12 Maintenance and Servi ce Guide T roubleshooting 2.3 T roubleshootin g Flo wc h arts Ta b l e 2 - 4 T roubleshooting Flo wchar ts Overview Flowchart Description 2.1 “Flowchart 2.1—Initial T roubleshooting” 2.2 “Flowchart 2.2—No P ower , P ar t 1” 2.
T roubleshooting Maintenance and Serv ice Guide 2–13 Flo wc har t 2. 1—Initial T roubl eshooting Connecting to network or modem? Begin troubleshooting. Is there power? Is the OS loading? Is there video? (no boot) Is there sound? Beeps, LEDs, or error messages? Keyboard/ pointing device working? Go to “Flowchart 2.
2–14 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2.2—No P o wer , P ar t 1 1. Reseat the power cables in the expansion base and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. Done Remove from expansion base (if applicable).
T roubleshooting Maintenance and Serv ice Guide 2–15 Flo wc har t 2.3—No P o wer , P ar t 2 Continued from “Flowchart 2.2—No P ower , Pa r t 1 . ” Visually check for debris in battery socket and clean if necessary . Done N Y Power on? Check battery by recharging it, moving it to another notebook, or replacing it.
2–16 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2.4—No P o wer , P ar t 3 Continued from “Flowchart 2.3—No P ower , Pa r t 2 . ” Reseat AC adapter in notebook and at power source. Internal or external AC adapter? Done Done Done Done Power on? Power on? Power on? Plug directly into AC outlet.
T roubleshooting Maintenance and Serv ice Guide 2–17 Flowc har t 2. 5—N o P o wer , P ar t 4 Y N Continued from “Flowchart 2.4—No P ower , Pa r t 3 . ” Reseat loose components and boards and replace damaged items. Open notebook. Loose or damaged parts? Y Close notebook and retest.
2–18 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2.6—No Video, P ar t 1 A N Stand-alone or expansion base? No video. Replace the following one at a time . T est after each replacement. 1. Cable between notebook and not ebook display (if applicable) 2.
T roubleshooting Maintenance and Serv ice Guide 2–19 Flo wc har t 2.7—No Video, P ar t 2 Y N Continued from “Flowchart 2.6—No Video , Pa r t 1 .
2–20 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2.8—Nonfunc tioning Expansion B ase (if applicable) Y N Reseat power cord in expansion base and power outlet. N Replace the following expansion base components one at a time. Check notebook operation after each replacement.
T roubleshooting Maintenance and Serv ice Guide 2–21 Flo wc har t 2.9—No Opera ting S ystem (OS) Loading No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive , Part 1. ” Reseat power cord in expansion base and power outlet.
2–2 2 Maintenance and Servi ce Guide T roubleshooting Flowc har t 2. 1 0— No OS Loa din g , Ha rd Drive, Pa r t 1 Go to “Flowchart 2.17—Nonfunctioning Device . ” Y Done N OS not loading from hard drive. Nonsystem disk message? Go to “Flowchart 2.
T roubleshooting Maintenance and Serv ice Guide 2–2 3 Flo wc har t 2. 1 1—No OS Loa ding , Hard Driv e, Pa r t 2 Continued from “Flowchart 2.10—No OS Loading, Hard Drive, P ar t 1. ” Reseat hard drive. Done CD or diskette in drive? 1. Replace hard drive.
2–2 4 Maintenance and Servi ce Guide T roubleshooting Flowc har t 2. 1 2—N o OS Loa din g, Ha rd Drive, Pa r t 3 Y System files on hard drive? Continued from “Flowchart 2.11—No OS Loading, Hard Drive, P ar t 2. ” Clean virus. Done N Install OS and reboot.
T roubleshooting Maintenance and Serv ice Guide 2–25 Flo wc har t 2. 1 3—N o OS Loading , Disk et te Driv e Done Y N Reseat diskette drive. OS not loading from diskette drive. Done Y Y Y Y Y Y Y N N N N N N N OS loading? Nonsystem disk message? Bootable diskette in drive? Install bootable diskette and reboot notebook.
2–2 6 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2. 1 4—N o OS Loading , CD-ROM or DV D - R O M D r i ve Y Done N Bootable disc in drive? Disc in drive? No OS loading from CD-ROM or DVD-ROM Drive. Install bootable disc and reboot notebook.
T roubleshooting Maintenance and Serv ice Guide 2–2 7 Flo wc har t 2. 1 5—No Audio, P ar t 1 No audio. N Notebook in expansion base (if applicable)? Internal audio? Audio? Done Undock Audio? Done Tu r n u p a u d i o internally or externally . Go to “Flowchart 2.
2–2 8 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2. 1 6 —No Audio, P ar t 2 YN Continued from “Flowchart 2.15—No Audio , Pa r t 1 . ” Reload audio drivers. Audio driver in OS configured? Audio? Y Y Y N N N Correct drivers for application? Connect to external speaker .
T roubleshooting Maintenance and Serv ice Guide 2–29 Flo wc har t 2. 1 7—Nonfunc tioning Dev i ce Done Any physical device detected? Y N Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.
2–30 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2. 1 8—N onfunc tioning K e yboard Y N OK? Keyboard not operating properly . External device works? Replace system board. Replace system board. Connect notebook to good external keyboard.
T roubleshooting Maintenance and Serv ice Guide 2–31 Flo wc har t 2. 1 9—N onfunctionin g P oin ting De vice Y N OK? Pointing device not operating properly . External device works? Replace system board. Replace system board. Connect notebook to good external pointing device.
2–3 2 Maintenance and Servi ce Guide T roubleshooting Flo wc har t 2.20—No Net work/Modem Conne c tio n Y Disconnect all power from the notebook and open. No network or modem connection. N Done Digital line? Network or modem jack active? Replace jack or have jack activated.
Maintenance and Serv ice Guide 3–1 3 I llustrated P a rts C a talog This chapter provides an illustrated parts breakdo wn and a reference for spare part numbers and option part numbers.
3–2 Maintenance and Service Guide Illustrated P art s Catalog 3. 1 Serial N umber Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.
Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–3 3.2 Notebook Major C omponents Notebook Major C omponents.
3–4 Maintenance and Service Guide Illustrated P art s Catalog Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components Item Description Spare P ar t Number 1 Display assemb lies F or use with all models 17.0-inch, WXGA+ 15.4-inch, WXGA 344894-001 344893-001 F or use with HP zd7000 models 17.
Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–5 Notebook Major C omponents (Continued).
3–6 Maintenance and Service Guide Illustrated P art s Catalog c T able 3-1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number 3 Ke yboards F or use with all mo.
Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–7 Notebook Major C omponents (Continued).
3–8 Maintenance and Service Guide Illustrated P art s Catalog Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number 5 System boards (include therma.
Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–9 Notebook Major C omponents (Continued).
3–10 Maintenance and Servi ce Guide Illustrated P art s Catalog Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number 7 Processor s (includes ther mal paste) F or use with all models Intel P entium 4 with 800-MHz FSB and Hyper-Threading T echnology (HT T echnology) 3.
Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–11 Notebook Major C omponents (Continued).
3–12 Maintenance and Servi ce Guide Illustrated P art s Catalog c Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number 8 SD Card slot/infrared mod.
Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–13 Notebook Major C omponents (Continued).
3–14 Maintenance and Servi ce Guide Illustrated P art s Catalog Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number 12 Hard drives F or use with .
Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–15 Notebook Major C omponents (Continued).
3–16 Maintenance and Servi ce Guide Illustrated P art s Catalog Ta b l e 3 - 1 Spare P ar ts: Notebook Major Components (Continued) Item Description Spare P ar t Number Wireless LAN antennae (not il.
Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–17 3. 3 Miscell aneous Plas tics Kit Com ponents Miscellaneou s Plasti cs Kit C omponents T able 3-2 Miscellaneous Plastics Kit Component.
3–18 Maintenance and Servi ce Guide Illustrated P art s Catalog 3.4 Miscell aneous C abl e Kit Comp onents Miscellaneou s Cable Kit C omponents Ta b l e 3 - 3 Miscellaneous Cable Kit Components Spar.
Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–19 3.5 Ma ss Sto ra ge De vi ces Mass St or age Dev ices T able 3-4 Mass Storage Devices Spare P ar t Number Information Item Description.
3–20 Maintenance and Servi ce Guide Illustrated P art s Catalog Mass Stor age Dev ices (C ontinued) T able 3-4 Mass Storage Devices Spare P ar t Number Information (Continued) Item Description Spare.
Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–21 3.6 P ersonal Vid eo Recorder De vices P ersonal V ideo Recor der D e vices T able 3-5 P ersonal Video Recorder De vices Spare P ar t .
3–2 2 Maintenance and Servi ce Guide Illustrated P art s Catalog P ersonal V ideo Recor der Devi ces (Continued) T able 3-5 P ersonal Video Recorder De vices Spare P ar t Number Information (Continu.
Illustr ated P arts Catalog Maintenance and Serv ice Guide 3–2 3 3.7 Miscellan eous Ta b l e 3 - 6 Spare P ar ts: Miscellaneous (not illustrated) Description Spare P ar t Number Logo Kit F or use wi.
3–2 4 Maintenance and Servi ce Guide Illustrated P art s Catalog Screw Kit (includes the f ollowing screws; ref er to Appendix C , “Screw Listing, ” f or more information on screw specifications and usage.) 344850-001 ■ PM2.5×8.0 screw ■ PM2.
Maintenance and Serv ice Guide 4–1 4 Remo v al an d R ep l acement Preliminaries This chapter provides essential information for proper and safe remov al and replacement service.
4–2 Maintenance and Service Guide Remo val and R eplacement Preliminar ies 4.2 Ser vice Consi derations The follo wing sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.
Remo val and R e placement Pr eliminari es Maintenance and Serv ice Guide 4–3 4.3 Pre venting D amag e to Re mo v able Dri v es Remov able driv es are fragile components that must be handled with care.
4–4 Maintenance and Service Guide Remo val and R eplacement Preliminar ies 4.4 Pre v en ting Elec trosta tic Dam ag e Many electronic components are sensiti ve to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensiti vity .
Remo val and R e placement Pr eliminari es Maintenance and Serv ice Guide 4–5 4.6 W orksta tion Precautions Use the follo wing grounding precautions at workstations: ■ Cov er the workstation with approved static-shielding material (refer to “T able 4-2 Static-Shielding Materials” ).
4–6 Maintenance and Service Guide Remo val and R eplacement Preliminar ies Other grounding equipment recommended for use in pre venting electrostatic damage includes: ■ Antistatic tape ■ Antista.
Remo val and R e placement Pr eliminari es Maintenance and Serv ice Guide 4–7 T able 4-2 lists the shielding protection provided by antistatic bags and floor mats.
Maintenance and Serv ice Guide 5–1 5 Remo v al an d R ep l acement Procedur es This chapter provides remo val and replacement procedures. There are 67 scre ws and standoffs, in 8 dif ferent sizes, that must be remov ed, replaced, and loosened when servicing the notebook.
5–2 Maintenance and Service Guide Remo val and R eplacement Procedur es 5 . 1 Seri al Number Report the notebook serial number to HP when requesting information or ordering spare parts.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–3 5 .2 Disassembl y Sequence Chart Use the chart belo w to determine the section number to be referenced when removing notebook components. Disassembl y Sequence Char t Section Description # of Screws Remo ved 5.
5–4 Maintenance and Service Guide Remo val and R eplacement Procedur es 5 .3 Preparing th e Notebook for Disasse mbly Before you begin an y removal or installation procedures: 1. Shut do wn the notebook. If you are not sure whether the notebook is of f or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–5 4. Remo ve the battery pack by follo wing these steps: a. T urn the notebook upside do wn with the rear panel to ward you. b . Slide and hold the battery release latch 1 to the left.
5–6 Maintenance and Service Guide Remo val and R eplacement Procedur es Spare P ar t Number Information Hard drives F or use with all models 80-GB (5400-r pm) F or use with HP zd7000 models 100-GB (.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–7 5. Remo ve the hard dri ve by follo wing these steps: a. T urn the notebook upside do wn with the rear panel to ward you. b . Loosen the 4 PM2.5×4.0 scre ws 1 that secure the hard dri ve cov er to the notebook.
5–8 Maintenance and Service Guide Remo val and R eplacement Procedur es d. Use the Mylar tab 1 to slide the hard dri ve 2 to the right to disconnect it from the system board. e. Lift the hard dri ve straight up 3 . f. Remov e the hard driv e. Re mo v ing the H ar d Dri ve Re verse the abov e procedure to install the hard dri ve.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–9 5 .4 Notebook Feet The notebook feet are adhesi ve-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 344852-001 for use with models, or spare part number 370805-001 for use with HP Compaq nx9500 models.
5–10 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5 .5 Memor y Module Spare P ar t Number Information F or use with all models 512-MB DDR (includes one dual inline memor y mo.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–11 1. Prepare the notebook for disassembly (refer to Section 5.3 ). 2. T urn the notebook upside down with the rear panel to ward you. 3. Loosen the 2 PM2.5×4.0 scre ws 1 that secure the memory module/Mini PCI compartment cov er to the notebook.
5–12 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 6. Spread the retaining tabs 1 that secure the memory module to the socket. The board tilts up. 7. Pull the board a way from the socket at a 45-degree angle 2 . Re mov ing a Memor y Module Re verse the abov e procedure to install a memory module.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–13 5 .6 Mini PCI Comm unications C ard 1. Prepare the notebook for disassembly ( Section 5.3 ). 2. Remo ve the memory module/Mini PCI compartment cove r ( Section 5.5 ). Spare P ar t Number Information F or use with all models Mini PCI 802.
5–14 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 3. Disconnect the 2 antenna cables 1 and 2 from the Mini PCI communications card. 4. Spread the retaining tabs 3 that secure the Mini PCI communications card to the socket. The board tilts up.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–15 5 .7 Optical Driv e 1. Prepare the notebook for disassembly ( Section 5.3 ). 2. Remo ve the memory module/Mini PCI compartment cov er ( Section 5.5 ). 3. Position the notebook with the front panel f acing you.
5–16 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 4. Remo ve the PM2.5×5.0 scre w 1 that secures the optical dri ve in the memory module/Mini PCI compartment. 5. Remo ve the PM2.5×8.0 scre w 2 that secures the optical dri ve in the battery bay .
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–17 5. 8 Ke y b o a r d 1. Prepare the notebook for disassembly ( Section 5.3 ). 2. Remo ve the memory module/Mini PCI compartment cov er ( Section 5.5 ). 3. T urn the notebook upside down with the rear panel to ward you.
5–18 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 4. Loosen the 8 PM2.5×5.0 scre ws 1 that secure the fan cov er to the notebook. 5. R emove the fan cover 2 . ✎ The fan co ver is included in the Miscellaneous Plastics Kit, spare part number 344852-001 or 370805-001.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–19 6. Position the notebook with the front panel to ward you. 7. Remo ve the PM2.5×8.0 scre w 1 that secures the keyboard in the memory expansion/Mini PCI compartment. 8. Remo ve the PM2.
5–20 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 9. T urn the notebook right-side up with the front tow ard you. 10. Open the computer .
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–21 12. Lift up on the back of the k eyboard, and then swing it 1 to ward you until it rests on the palm rest. 13. Release the zero insertion force (ZIF) connector 2 to which the ke yboard cable is connected and disconnect the cable 3 .
5–2 2 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5 .9 K e yboard Co ver ✎ The ke yboard cover is included in the Miscellaneous Plastics Kit, spare part numb er 344852-001 or 370805-001. 1. Prepare the notebook for disassembly ( Section 5.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–2 3 6. T urn the notebook right-side up with the front tow ard you. 7. Open the notebook as f ar as it will open. 8. Lift up on the left and right sides 1 of the k eyboard co ver to detach it from the notebook.
5–2 4 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5 . 1 0 Display Asse mbly 1. Prepare the notebook for disassembly ( Section 5.3 ). 2. Remo ve the keyboard ( Section 5.8 ). 3. Remo ve the ke yboard cov er ( Section 5.9 ). 4.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–25 7. Position the notebook with the rear panel to ward you and the display in an upright position. 8. Remo ve the 2 PM2.5×8.0 scre ws 1 that secure the display assembly to the notebook through the rear panel.
5–2 6 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5. 1 1 T o p C ove r 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e the following components: ❏ Optical dri ve ( Section 5.7 ) ❏ K eyboard ( Section 5.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–2 7 3. Remo ve the follo wing screws: ❏ 2 PM2.5×8.0 scre ws 1 on the notebook front edge ❏ 3 PM2.5×5.0 scre ws 2 in the battery bay ❏ 1 PM2.5×8.0 scre w 3 in the rear/right corner of the battery bay ❏ 2 PM2.
5–2 8 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 4. T urn the notebook right-side up with the front tow ard you. 5. Remo ve the 3 PM2.5×8.0 scre ws 1 that secure the top co ver to the notebook. 6. Remo ve the 2 slotted M1.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–29 7. Disconnect the LED board cable 1 from the system board and remov e the cable from the clip in the top cover . ✎ The LED board cable is included in the Miscellaneous Cable Kit, spare part number 344851-001.
5–30 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5. 1 2 Sys t e m B o a r d ✎ When replacing the system board, ensure that the follo w ing components are remov ed from the defectiv e system board and installed on the replacement system board: ■ Memory modules ( Section 5.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–31 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e the following components: ❏ Optical dri ve ( Section 5.7 ) ❏ K eyboard ( Section 5.8 ) ❏ K eyboard cove r ( Section 5.
5–3 2 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 4. Position the notebook with the rear panel to ward you. 5. Remo ve the 6 PM2.5×8.0 scre ws 1 that secure the system board to the notebook. 6. Use a 5.0-mm sock et to remove the 4 HM5.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–33 7. Fle x the right side of the base enclosure 1 to the right. 8. Lift the right side of the system board 2 until the connectors on the right side of the board clear the base enclosure.
5–34 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 5. 1 3 RTC B a t t e r y ✎ The R TC battery is included in the Miscellaneous Plastics Kit, spare part number 344852-001 or 370805-001. 1. Prepare the notebook for disassembly ( Section 5.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–35 5. 1 4 H e a t S i n k 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e the following components: ❏ Optical dri ve ( Section 5.7 ) ❏ K eyboard ( Section 5.
5–3 6 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 3. Disconnect the f an cables 1 from the system board. 4. Loosen the 4 PM1.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–3 7 ✎ Carefully clean any thermal paste residue from the heat sink 1 and processor surfaces 2 each time you remov e the heat sink.
5–38 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es If it is necessary to remov e one or both of the fans from the heat sink, follow these steps: 1. Remo ve the 6 PM1.5×4.0 scre ws 1 that secure the fans to the heat sink. 2. Remo ve the fans 2 .
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–39 5. 1 5 P r o c e s s o r 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e the following components: ❏ Optical dri ve ( Section 5.7 ) ❏ K eyboard ( Section 5.
5–40 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 2. Slide the processor release le ver to the right 1 until it disengages from the clip on the back of the processor socket. 3. Lift the le ver 2 up and swing it to the back until it is in an upright position.
Remo val and Replace ment Procedur es Maintenance and Serv ice Guide 5–41 5 . 1 6 SD C ard Slot/I nfrared Modul e 1. Prepare the notebook for disassembly ( Section 5.3 ) and remov e the following components: ❏ Optical dri ve ( Section 5.7 ) ❏ K eyboard ( Section 5.
5–4 2 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 2. Disconnect the SD Card slot/infrared module cable 1 from the LIF connector on the module. ✎ The SD Card slot/infrared module cable is included with the SD Card slot/infrared module.
Remo val and Replace ment Procedur es Maintenance and Servi ce Guide 5–4 3 5. 1 7 S p e a ke rs ✎ The left and right speakers are included with the base enclosure, spare part number 344883-001 for HP zd7000 models, or spare part number 370804-001 for HP Compaq nx9500 models.
5–44 Maintenance and Servi ce Guide Remo val and R eplacement Procedur es 2. Remo ve the left speaker from the notebook 1 . 3. Remo ve the 3 PM2.5×5.0 scre ws 2 that secure the right speaker to the notebook. 4. Remo ve the right speaker 3 . Re mov i ng the Speak ers Re verse the abov e procedure to install the speakers.
Maintenance and Serv ice Guide 6–1 6 Spec if ica tions This chapter provides physical and performance specif ications. Ta b l e 6 - 1 Notebook Dimensions Height Width Depth 4.24 (front)/ 4.70 (rear) cm 27.79 (28.5 with hinge) cm 39.8 cm 1.67 (front)/ 1.
6–2 Maintenance and Service Guide Spe c i ficat ions Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95%, 38.7°C (101.6°F) maximum wet bulb temper ature Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.
Specific atio ns Maintenance and Serv ice Guide 6–3 Ta b l e 6 - 2 15.4-inch, Wide SXGA+, TFT Displa y Dimensions Height Width Diagonal 20.7 cm 33.1 cm 39.1 cm 8.1 in 13.0 in 15.4 in Number of colors Up to 16.8 million Contrast ratio 200:1 Brightness 180 nits typical Pixel resolution Pitch Fo r m at Configuration 0.
6–4 Maintenance and Service Guide Spe c i ficat ions Ta b l e 6 - 3 17.0-inch Color TFT Wide XGA + Wide Viewing Angle 16:10 TFT Display Dimensions Height 38.
Specific atio ns Maintenance and Serv ice Guide 6–5 Ta b l e 6 - 4 15.4-inch, Wide XGA+, TFT Displa y Dimensions Height Width Diagonal 20.7 cm 33.1 cm 39.1 cm 8.1 in 13.0 in 15.4 in Number of colors up to 16.8 million Contrast ratio 200:1 Brightness 180 nits typical Pixel resolution Pitch Fo r m at Configuration 0.
6–6 Maintenance and Service Guide Spe c i ficat ions Ta b l e 6 - 5 5400-rpm Hard Drives 80-GB 60-GB 40-GB User capacity per drive* 80 GB 60 GB 40 GB Dimensions Height Width 9.
Specific atio ns Maintenance and Serv ice Guide 6–7 Ta b l e 6 - 6 4200-rpm Hard Drives 80-GB 60-GB 40-GB User capacity per drive* 80 GB 60 GB 40 GB Dimensions Height Width 9.5 mm (0.74 in) 70 mm (2.75 in) 9.5 mm (0.74 in) 70 mm (2.75 in) 9.5 mm (0.
6–8 Maintenance and Service Guide Spe c i ficat ions Ta b l e 6 - 7 External 120W A C Adapter W eight 0.29 kg 0.65 lb P ower supply input Operating v oltage Operating current Operating frequency range Maximum transient 100 to 240 V ac RMS 1.6 A RMS 47 to 63 Hz 4/50 kV P ower supply output 120 W (NONPFC) 120 W (3.
Specific atio ns Maintenance and Serv ice Guide 6–9 Ta b l e 6 - 8 135W A C Adapter (PFC) Dimensions Height Width Depth 16.9 cm 6.5 cm 3.8 cm 6.65 in 2.56 in 1.50 in W eight 700 g 1.54 lb Input Operating v oltage A C current F requency range Efficiency 100 to 240 V ac 2.
6–10 Maintenance and Servi ce Guide Spe c i ficat ions Ta b l e 6 - 9 12-cell Li-Ion Battery Pac k Dimensions Height Width Length 12.24 cm 11.76 cm 2.06 cm 6.0 in 4.63 in 0.81 in W eight 0.59 kg 1.298 lb Energ y V oltage Amp-hour capacity W att-hour capacity 14.
Specific atio ns Maintenance and Serv ice Guide 6–11 Recharge time System in off or Standby mode System on (depending on system power consumption) 2 to 3 3.5 - 4 hours 2 to 5 3.5 - 8 hours Run time HP tested on HP Co mpaq nx9500 Business Notebook running Wind ows XP Prof essional Edition, equipped wit h an Intel P entium 4 3.
6–12 Maintenance and Servi ce Guide Spe c i ficat ions T able 6-10 D VD/CD-R W Combo Drive Dimensions Height Depth Width 1.27 cm 13.25 cm 12.61 cm 0.
Specific atio ns Maintenance and Serv ice Guide 6–13 T able 6-11 D VD+R W/R and CD-R W Combo Drive Dimensions Height Depth Width 1.27 cm 13.25 cm 12.
6–14 Maintenance and Servi ce Guide Spe c i ficat ions T able 6-12 8X MAX D VD-ROM Drive Applicable disk D VD-5, D VD-9, D VD-10 CD-ROM (Mode 1 and 2) CD Digital A udio CD-XA ready (Mode 2, F or m 1 and 2) CD-I ready (Mode 2, F or m 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.
Specific atio ns Maintenance and Serv ice Guide 6–15 T able 6-13 System DMA Hard ware DMA System Function DMA0 Av ailable f or audio DMA1* Enter tainment audio (default; alternate = DMA0, DMA3, none.
6–16 Maintenance and Servi ce Guide Spe c i ficat ions T able 6-14 System Interrupts Hard ware IRQ System Function IRQ0 System timer IRQ1 Ke yboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 .
Specific atio ns Maintenance and Serv ice Guide 6–17 T able 6-15 System I/O Addresses I/O Address (he x) System Function (shipping configuration) 000 - 00F D MA controller no .
6–18 Maintenance and Servi ce Guide Spe c i ficat ions I/O Address (he x) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no .
Specific atio ns Maintenance and Serv ice Guide 6–19 I/O Address (he x) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared por t 300 - 31F U nused 320 - 36F U nused 370 - 3.
6–20 Maintenance and Servi ce Guide Spe c i ficat ions T able 6-16 System Memory Map Size Memory Address System Function 640 KB 00000000-0009FFFF Base memory 128 KB 000A0000-000BFFFF V ideo memor y .
Maintenance and Serv ice Guide A–1 A Conn ec tor P in As signm ents Ta b l e A - 1 RJ-45 (Network) Jac k Pin Signal P in Signal 1 T ransmit + 5 Unused 2 T ransmit – 6 Receiv e – 3 Receive + 7 Un.
A–2 Maintenance and Service Guide Connec tor Pin As signments Ta b l e A - 2 RJ-11 (Modem) Jack Pin Signal P in Signal 1 Unused 4 Unused 2T i p 5U n u s e d 3 Ring 6 Unused Ta b l e A - 3 Universal .
Connec tor P in Assignments Maintenance and Serv ice Guide A–3 Ta b l e A - 4 S-Video Jack Pin Signal P in Signal 1 Ground (Y) 3 Y -Luminance (Intensity) 2 Ground (C) 4 C-Chrominance (Color) 1 2 43 .
A–4 Maintenance and Service Guide Connec tor Pin As signments 6 Ground analog 14 V er tical sync 7 Ground analog 15 DDC 2B cloc k 8 Ground analog Ta b l e A - 5 External Monitor P or t (Continued) T.
Connec tor P in Assignments Maintenance and Serv ice Guide A–5 Ta b l e A - 7 A udio-In (Microphone) Jac k Pin Signal P in Signal 1 A udio-in 2 Ground.
A–6 Maintenance and Service Guide Connec tor Pin As signments Ta b l e A - 8 P arallel P or t Pin Signal P in Signal 1 Strobe 14 A uto linefeed 2 Data bit 0 15 Error 3 Data bit 1 16 Initializ e pape.
Maintenance and Serv ice Guide B–1 B P o w er C ord Set Requiremen ts 3-Conduc tor P ow er C ord Set The wide range input feature of the notebook permits it to operate from any line v oltage from 100 to 120 or 220 to 240 volts A C.
B–2 Maintenance and Service Guide P ow e r Cor d Set Requirements Countr y-Spec ific Requirements 3-Conductor P ower Cor d Set Requirements Country Accredited Agency Applicable Note Number A u stral.
P ow er Cord Set Requir ements Maintenance and Serv ice Guide B–3 United Kingdom BSI 1 United States UL 2 Notes 1. The fle xible cord must be <HAR> T ype HO5VV -F , 3-conductor , 1.
Maintenance and Serv ice Guide C–1 C Sc r e w Listing This appendix provides specif ication and reference information for the scre ws used in the notebook. All screws listed in this appendix are av ailable in the Miscellaneous Scre w Kit, spare part number 344850-001.
C–2 Maintenance and Servi c e Guide Scr ew Listing Phillips M2 .5×4. 0 Scr ew L ocations Ta b l e C - 1 Phillips PM2.5×4.0 Screw Color Qty . Length Thread Head Width Black 9 4.0 mm 2.5 mm 5.0 mm Where used: 1 F our screws that secure the hard drive cov er to the notebook (documented in Section 5.
Sc rew Li st i ng Maintenance and Serv ice Guide C–3 Phillips M2 .5×4. 0 Scr ew L ocations Ta b l e C - 1 Phillips PM2.5×4.0 Screw (Continued) Color Qty . Length Thread Head Width Black 9 4.0 mm 2.5 mm 5.0 mm Where used: 3 screws that secure the ri ght speaker to the notebook (documented in Section 5.
C–4 Maintenance and Servi c e Guide Scr ew Listing Phillips M2 .5×5 . 0 Scr ew Locati ons Ta b l e C - 2 Phillips PM2.5×5.0 Screw Color Qty . Length Thread Head Width Black 13 5.0 mm 2.5 mm 5.0 mm Where used: 8 screws that secure the f an cov er to the notebook (documented in Section 5.
Sc rew Li st i ng Maintenance and Serv ice Guide C–5 Phillips M2 .5×5 . 0 Scr ew Locati ons Ta b l e C - 2 Phillips PM2.5×5.0 Screw (Continued) Color Qty . Length Thread Head Width Black 13 5.0 mm 2.5 mm 5.0 mm Where used: 1 Three screws that secure the top co ver to the notebook in the battery bay (documented in Section 5.
C–6 Maintenance and Servi c e Guide Scr ew Listing Phillips M2 .5×6 .0 Sc re w Locations Ta b l e C - 3 Phillips PM2.5×6.0 Screw Color Qty . Length Thread Head Width Black 3 6.0mm 2.5 mm 5.0 mm Where used: 3 screws that secure the SD Card sl ot/infr a red module to the notebook (documented in Section 5.
Sc rew Li st i ng Maintenance and Serv ice Guide C–7 Phillips M2 .5×8. 0 Scr ew L ocations Ta b l e C - 4 Phillips PM2.5×8.0 Screw Color Qty . Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 1 One screw that secures the k eyboar d to the notebook in the memory module/Mini PCI compar tment (documented in Section 5.
C–8 Maintenance and Servi c e Guide Scr ew Listing Phillips M2 .5×8. 0 Scr ew L ocations Ta b l e C - 4 Phillips PM2.5×8.0 Screw (Continued) Color Qty .
Sc rew Li st i ng Maintenance and Serv ice Guide C–9 Phillips M2 .5×8. 0 Scr ew L ocations Ta b l e C - 4 Phillips PM2.5×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 1 Six screws that secure the k eyboard cov er to the notebook (documented in Section 5.
C–10 Maintenance and Servi ce Guide Scr ew Listing Phillips M2 .5×8. 0 Scr ew L ocation Ta b l e C - 4 Phillips PM2.5×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the disp la y assembly to the notebook (documented in Section 5.
Sc rew Li st i ng Maintenance and Serv ice Guide C–11 Phillips M2 .5×8. 0 Scr ew L ocations Ta b l e C - 4 Phillips PM2.5×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 3 screws that secure the top co ver to the notebook (documented in Section 5.
C–12 Maintenance and Servi ce Guide Scr ew Listing Phillips M2 .5×8. 0 Scr ew L ocation Ta b l e C - 4 Phillips PM2.5×8.0 Screw (Continued) Color Qty . Length Thread Head Width Black 26 8.0 mm 2.5 mm 5.0 mm Where used: 6 screws that secure the system board to the notebook (documented in Section 5.
Sc rew Li st i ng Maintenance and Serv ice Guide C–13 Slotted M1.5×10. 0 Shoulder Scr ew L ocations Ta b l e C - 5 Slotted M1.5×10.0 Shoulder Screw Color Qty . Length Thread Head Width Silver 2 10.0 mm 1.5 mm 3.0 mm Where used: 2 screws that secure the top co ver to the notebook (documented in Section 5.
C–14 Maintenance and Servi ce Guide Scr ew Listing HM5 .0×9 .0 St andoff Location Ta b l e C - 6 HM5.0×9.0 Standoff Color Qty . Length Thread Head Width Silver 4 9.0 mm 2.5 mm 5.0 mm Where used: 4 standoffs that secure the system board to the notebook (documented in Section 5.
Sc rew Li st i ng Maintenance and Serv ice Guide C–15 Phillips M1. 5×12 .0 S pring-Loaded Sh oulder Scr ew Locati on Ta b l e C - 7 PM1.5×12.0 Spring-Loaded Shoulder Screw Color Qty . Length Thread Head Width Silver 4 12.0 mm 1.5 mm 6.5 mm Where used: 4 screws that secure the heat sink to the system board (documented in Section 5.
C–16 Maintenance and Servi ce Guide Scr ew Listing Phillips M1. 5×4.0 Sc re w Locations Ta b l e C - 8 Phillips PM1.5×4.0 Screw Color Qty . Length Thread Head Width Black 6 4.0 mm 1.5 mm 3.5 mm Where used: 6 screws that secure the f ans to the heat sink (documented in Section 5.
Maintenance and Serv ice Guide Index–1 Inde x 1394 connector 1–20 A AC adapter spare part numbers 3–23 specifications 6–8 , 6–9 audio troubleshooting 2–27 audio-in (microphone) jack locati.
Index–2 Maintenance and Servi ce Guide Index modem jack A–2 RJ-45 (network) jack A–1 S-Video jack A–3 Universal Serial Bus (USB) port A–2 connectors, service considerations 4–2 cursor cont.
Index Maintenance and Serv ice Guide Index–3 flowcharts, troubleshooting initial troubleshooting 2–13 no audio 2–27 , 2–28 no network/modem connection 2–32 no OS loading 2–21 no OS loading.
Index–4 Maintenance and Servi ce Guide Index left-side components 1–19 Logo Kit, spare part number 3–23 M mass storage devices, spare part numbers 3–19 media button 1–24 memory map specifica.
Index Maintenance and Serv ice Guide Index–5 P packing precautions 4–4 parallel port location 1–20 pin assignments A–6 password, clearing 1–16 PC Card eject button 1–18 PC Card slot 1–18.
Index–6 Maintenance and Servi ce Guide Index S Screw Kit, spare part number 3–24 screw listing C–1 SD Card slot/infrared module removal 5–41 , 5–42 spare part number 3–12 SD Card slot/infr.
Index Maintenance and Serv ice Guide Index–7 top cover 3–6 wireless LAN antennae 3–16 speakers location 1–18 removal 5–44 specifications AC adapter 6–8 , 6–9 battery pack 6–10 display .
Index–8 Maintenance and Servi ce Guide Index V vent 1–20 video troubleshooting 2–18 volume buttons 1–23 W Windows applications key 1–22 Windows logo key 1–22 wireless button 1–24 wireles.
An important point after buying a device HP (Hewlett-Packard) NX9500 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) NX9500 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) NX9500 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) NX9500 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) NX9500 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) NX9500, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) NX9500.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) NX9500. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) NX9500 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
