Instruction/ maintenance manual of the product M2000 HP (Hewlett-Packard)
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Main tenan ce and Ser vice Gu id e HP P a v ili on z e2000 Notebook P C C ompaq Pr esar io M2000 Not ebook P C Doc ument P ar t Number : 3 7 7 60 8-00 2 Jul y 2005 This guide is a troubleshooting reference used for maintaining and servicing the computer .
© Copyright 2005 He wlett-Packard De velopment Company , L.P . Microsoft and W indows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, Celeron, and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Maintenance and Serv ice Guide iii Cont en ts 1 Product Description 1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Resetting the Computer . . . . . . . . . . . . . . . . . . . . . . . 1–5 1.3 Power Management .
iv Maintenance and Servi c e Guide Cont ent s 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3 5.3 Preparing the Computer for Disassembly .
Maintenance and Serv ice Guide 1–1 1 Product D esc ription The HP Pa vilion ze2000 Notebook PC 1 and the Compaq Presario M2000 Notebook PC 2 of fer adv anced modularity , Intel® Mobile Pentium® M and Celeron® M processors, and extensi ve multimedia support.
1–2 Maintenance and Service Guide Produc t Desc ripti on 1.1 F e a t u r e s ✎ Numerous references are made throughout this Maintenance and Service Guide to “full-featured” and “defeatured” computer models.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–3 ■ 15.0-inch XGA (1024 × 768) TFT display with ov er 16.7 million colors ■ 80-, 60-, or 40-GB high-capacity hard dri ve, v arying by computer model ■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz, expandable to 1.
1–4 Maintenance and Service Guide Produc t Desc ripti on ■ Connectors: ❏ External monitor port ❏ Uni versal Serial Bus (USB) v . 2.0 (up to 3 ports) ❏ RJ-11 (modem) jack ❏ RJ-45 (network) .
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–5 1 .2 Reset ting t he C omp uter If the computer you are servicing has an unkno wn password, follo w these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.
1–6 Maintenance and Service Guide Produc t Desc ripti on 1 .4 External Com ponents The external components on the front of the HP P a vilion ze2000 computerare sho wn belo w and described in T able 1-1.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–7 Ta b l e 1 - 1 Front Components HP P a vilion ze2000 Item Component Function 1 Speakers (2) Produce stereo sound. 2 Wireless light (select models only) On: One or more optional internal wireless de vices, such as a WLAN and/or a Bluetooth® de vice (select models only), are turned on.
1–8 Maintenance and Service Guide Produc t Desc ripti on The external components on the front of the Compaq Presario M2000 are sho wn belo w and described in T able 1-2.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–9 Ta b l e 1 - 2 Front Components Compaq Presario M2000 Item Component Function 1 Speakers (2) Produce stereo sound. 2 Wireless light (select models only) On: One or more optional internal wireless de vices, such as a WLAN and/or a Bluetooth de vice (select models only), are turned on.
1–10 Maintenance and Serv ice Guide Produc t Desc ripti on The external components on the right side of the HP P a vilion ze2000 are sho wn belo w and described in T able 1-3.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–11 Ta b l e 1 - 3 Right-Side Components HP P a vilion ze2000 Item Component Function 1 USB por ts (1 or 2 depending on the computer model) Connect an optional USB de vice. 2 6-in-1 Digital Media Reader slot (select models only) Suppor ts an optional digital memor y card.
1–12 Maintenance and Serv ice Guide Produc t Desc ripti on The external components on the right side of the Compaq Presario M2000 are sho wn belo w and described in T able 1-4.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–13 Ta b l e 1 - 4 Right-Side Components Compaq Presario M2000 Item Component Function 1 USB por ts (1 or 2 depending on the computer model) Connect optional USB de vices. 2 6-in-1 Digital Media Reader slot (select models only) Suppor ts an optional digital memor y card.
1–14 Maintenance and Serv ice Guide Produc t Desc ripti on The external components on the left side of the HP P a vilion ze2000 are sho wn belo w and described in T able 1-5.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–15 Ta b l e 1 - 5 Left-Side Components HP P a vilion ze2000 Item Component Function 1 P ower connector Connects an A C adapter cable . 2 Monitor por t Connects an optional V GA monitor or projector .
1–16 Maintenance and Serv ice Guide Produc t Desc ripti on The external components on the left side of the Compaq Presario M2000 are sho wn belo w and described in T able 1-6.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–17 Ta b l e 1 - 6 Left-Side Components Compaq Presario M2000 Item Component Function 1 P ower connector Connects an A C adapter cable . 2 Monitor por t Connects an optional V GA monitor or projector .
1–18 Maintenance and Serv ice Guide Produc t Desc ripti on The external components on the rear panel of the HP P a vilion ze2000 are sho wn belo w and described in T able 1-7. Rear P anel Components , HP P a v ilion z e2000 Ta b l e 1 - 7 Rear P anel Components HP P a vilion ze2000 Item Component Function 1 Batter y ba y Holds a batter y pack.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–19 The external components on th e rear panel of the Compaq Presario M2000 are sho wn belo w and described in T able 1-8.
1–20 Maintenance and Serv ice Guide Produc t Desc ripti on The ke yboard components on the HP Pa vilion ze2000 are shown belo w and described in T able 1-9.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–21 T able 1-9 Ke yboar d Components HP P avilion ze2000 Item Component Function 1 Function ke ys (12) P erform system and application tasks. When combined with the fn key , s evera l ke ys perf or m additional tasks as hotkeys .
1–2 2 Maintenance and Servi c e Guide Produc t Desc ripti on The ke yboard components on the Compaq Presario M2000 are sho wn belo w and described in T able 1-10.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–2 3 T able 1-10 Ke yboar d Components Compaq Presario M2000 Item Component Function 1 Function ke ys (12) P erform system and application tasks. When combined with the Fn key , t he function ke ys perform additional tasks as hotke ys.
1–2 4 Maintenance and Servi c e Guide Produc t Desc ripti on The top components on the HP Pa vilion ze2000 are shown belo w and described in T able 1-11.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–25 5 P ower/standb y button When the computer is ■ Off , press to turn on the computer . ■ On, briefly press to initiate hiber nation. ■ In standby , br iefly press to resume from standby .
1–2 6 Maintenance and Servi c e Guide Produc t Desc ripti on The top components on the Compaq Presario M2000 are sho wn belo w and described in T able 1-12.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–2 7 5 Wireless light (select models only) On: One or more optional internal wireless de vices, such as a WLAN and/or a Bluetooth de vice (select models only), are turned on. 6 P ower/standb y button When the computer is ■ Off , press to turn on the computer .
1–2 8 Maintenance and Servi c e Guide Produc t Desc ripti on The external components on the bottom of the HP P a vilion ze2000 are sho wn belo w and described in T able 1-13. Bottom Componen ts, HP P avili on ze2000 T able 1-13 Bottom Components HP P a vilion ze2000 Item Component Function 1 Batter y ba y Holds a batter y pack.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–29 4 Exhaust ve nts (4) Provide airflo w to cool internal components. Ä T o prev ent ov erheating, do not obstruct vents. Do not allow a hard surf ace, such as a printer , or a soft surf ace, such as pillo ws, thick rugs or clothing, to bloc k airflow .
1–30 Maintenance and Servi ce Guide Produc t Desc ripti on The external components on the bottom of the Compaq Presario M2000 are sho wn belo w and described in T able 1-14. Bottom Components , Compaq Pr esari o M2000 T able 1-14 Bottom Components Compaq Presario M2000 Item Component Function 1 Batter y ba y Holds a batter y pack.
Pr oduct Des cr iption Maintenance and Serv ice Guide 1–31 4 Exhaust ve nts (4) Provide airflo w to cool internal components. Ä T o prev ent ov erheating, do not obstruct vents. Do not allow a hard surf ace, such as a printer , or a soft surf ace, such as pillo ws, thick rugs or clothing, to bloc k airflow .
1–3 2 Maintenance and Servi c e Guide Produc t Desc ripti on 1. 5 D e s i g n O v e r v i e w This section presents a design ov ervie w of ke y parts and features of the computer . Refer to Chapter 3, “Illustrated Parts Catalog, ” to identify replacement parts, and Chapter 5, “Remov al and Replacement Procedures, ” for disassembly steps.
Maintenance and Serv ice Guide 2–1 2 T roubleshooting Å W ARN ING: Only author i z ed technic ians trained b y HP should repair this equipment . All trou bleshooting and r epair procedur es ar e detailed to allo w only su bass embly-/module-lev el r epair .
2–2 Maintenance and Service Guide T roubleshooting Acce ssing Co mputer Setup The information and settings in Computer Setup are accessed from the Main , Security , Advanced , T ools , and Exit menus. 1. Open Computer Setup by turning on or restarting the computer .
T roubleshooting Maintenance and Serv ice Guide 2–3 Comp uter Setu p Defaults T o return all settings in Computer Setup to the values that were set at the factory: 1.
2–4 Maintenance and Service Guide T roubleshooting Selec ting from th e Main Men u Selectin g from the Securit y Menu Ta b l e 2 - 1 Main Menu Select T o Do This System Inf ormation ■ View identification inf or mation about the computer .
T roubleshooting Maintenance and Serv ice Guide 2–5 Selec ting from the Adv an ced Menu Selectin g from the T ools Menu Ta b l e 2 - 3 Adv anced Menu Select T o Do This Video Graphic Mode Select UMA, SideP or t, or UMA+SideP or t video memory modes.
2–6 Maintenance and Service Guide T roubleshooting Ta b l e 2 - 5 Exit Menu Select T o Do This Exit Saving Changes Sav e changes entered dur ing the current session. Then e xit and restar t t he computer . The changes you sa v e are in eff ect when the computer restar ts.
T roubleshooting Maintenance and Serv ice Guide 2–7 2.2 T r oubl eshooting Flo wc h arts Ta b l e 2 - 6 T roubleshooting Flo wchar ts Overview Flowchart Description 2.1 “Flowchart 2.1—Initial T roubleshooting” 2.2 “Flowchart 2.2—No Po wer , P ar t 1” 2.
2–8 Maintenance and Service Guide T roubleshooting Flowchart Description 2.14 “Flowchart 2.14—No OS Loading, Optical Dr ive” 2.15 “Flowchart 2.15—No Audio , Part 1” 2.16 “Flowchart 2.16—No Audio , Part 2” 2.17 “Flowchart 2.17—Nonfunctioning Device” 2.
T roubleshooting Maintenance and Serv ice Guide 2–9 Flo wc h art 2. 1—Initi al T roub leshootin g Connecting to network or modem? Begin troubleshooting. Is there power? Is the OS loading? Is there video? (no boot) Is there sound? Beeps, LEDs, or error messages? Keyboard/ pointing device working? Go to “Flowchart 2.
2–10 Maintenance and Serv ice Guide T roubleshooting Flo wc h art 2.2—N o P o w er , P ar t 1 1. Reseat the power cables in the docking device and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working.
T roubleshooting Maintenance and Serv ice Guide 2–11 Flo wc h art 2.3—No P o w er , P ar t 2 Continued from “Flowchart 2.2—No P ower , Pa r t 1 . ” Visually check for debris in batter y socket and clean if necessary . Done N Y Po we r o n? Check battery by recharging it, moving it to another computer , or replacing it.
2–12 Maintenance and Serv ice Guide T roubleshooting Flo wc h art 2.4—N o P o w er , P ar t 3 Continued from “Flowchart 2.3—No P ower , Pa r t 2 . ” Reseat AC adapter in computer and at pow er sou rce . Internal or external AC adapter? Done Done Done Done Po we r o n? Pow e r o n? Po we r o n? Plug directly into AC outlet.
T roubleshooting Maintenance and Serv ice Guide 2–13 Flowc ha r t 2.5— No P ow e r , P art 4 Y N Continued from “Flowchart 2.4—No P ower , Pa r t 3 . ” Reseat loose components and boards and replace damaged items. Open computer . Loose or damaged parts? Y Close computer and retest.
2–14 Maintenance and Serv ice Guide T roubleshooting Flo wc h art 2.6—N o Video, P ar t 1 A N Stand-alone or docking device? No video. Replace the following one at a ti me. T est after each replacement. 1. Cable between computer and co mputer display (if applicable) 2.
T roubleshooting Maintenance and Serv ice Guide 2–15 Flo wc h art 2.7—N o Video, P ar t 2 Y N Continued from “Flowchart 2.6—No Video , Pa r t 1 .
2–16 Maintenance and Serv ice Guide T roubleshooting F l o w cha rt 2 .8 —N on f un cti o n in g D ock in g De vi ce (if applic able) Y N Reseat power cord in docking device and power outlet. N Check voltage setting on docking device. Reset monitor cable connector at docking device.
T roubleshooting Maintenance and Serv ice Guide 2–17 Flo wc h art 2.9—N o Opera ting Sy stem (OS) Loading No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive, P ar t 1. ” Reseat power cord in docking device and power outlet.
2–18 Maintenance and Serv ice Guide T roubleshooting Flo wc h art 2. 1 0—No OS Loa ding , H ard Driv e, Pa r t 1 Go to “Flowchart 2.17—Nonfunctioning Device . ” Y Done N OS not loading from hard drive. Nonsystem disk message? Go to “Flowchart 2.
T roubleshooting Maintenance and Serv ice Guide 2–19 Flowc h ar t 2. 1 1— No OS Loa di n g , H ard Drive, Pa r t 2 Load OS using Operating System disc (if applicable). Continued from “Flowchart 2.10—No OS Loading, Hard Drive, P ar t 1. ” Reseat hard drive.
2–20 Maintenance and Serv ice Guide T roubleshooting Flo wc h art 2. 1 2—No OS Loa ding , Ha rd Driv e, Pa r t 3 Y System files on hard drive? Continued from “Flowchart 2.11—No OS Loading, Hard Drive, P ar t 2. ” Clean virus. Done N Install OS and reboot.
T roubleshooting Maintenance and Serv ice Guide 2–21 Flo wc h art 2. 1 3—No OS Loa ding , Disk et te Drive Replace the following components individually , retesting after each replacement: ■ Diskette drive ■ System board Done Y N Reseat diskette drive.
2–2 2 Maintenance and Servi c e Guide T roubleshooting Flo wc h art 2. 1 4—N o OS Loadin g, O ptical Drive Y Done N Bootable disc in drive? Disc in drive? No OS loading from CD-ROM or DVD-ROM drive. Install bootable disc and reboot computer . Go to “Flowchart 2.
T roubleshooting Maintenance and Serv ice Guide 2–2 3 Flo wc h ar t 2. 1 5—N o Audio, Part 1 No audio. N Computer in docking device (if applicable)? Internal audio? Audio? Done Undock Audio? Done T urn up audio internally or externally . Go to “Flowchart 2.
2–2 4 Maintenance and Servi c e Guide T roubleshooting Flo wc h art 2. 1 6—No Au dio, P ar t 2 YN Continued from “Flowchart 2.15—No Audio , Pa r t 1 . ” Reload audio drivers. Audio driver in OS configured? Audio? Y Y Y N N N Correct drivers for application? Connect to external speaker .
T roubleshooting Maintenance and Serv ice Guide 2–25 Flo wc h art 2. 1 7—Nonfunc tioning Dev ice Done Any physical device detected? Y N Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other damage.
2–2 6 Maintenance and Servi c e Guide T roubleshooting Flo wc h art 2. 1 8—Nonfun c tioning K e yboard Y N Keyboard operating properly? Keyboard not operating properly . External device works? Replace system board. Replace system board. Connect computer to good external keyboard.
T roubleshooting Maintenance and Serv ice Guide 2–2 7 Flo wc h art 2. 1 9—Nonfunc tionin g P ointin g De vice Y N Pointing device not operating properly . External device works? Replace system board. Replace system board. Connect computer to good external pointing device.
2–2 8 Maintenance and Servi c e Guide T roubleshooting Flo wc har t 2.20—No N et w ork/Modem Conne ction Y Disconnect all power from the computer and open. No network or modem connection. N Done Digital line? Network or modem jack active? Replace jack or have jack activated.
Maintenance and Serv ice Guide 3–1 3 I llustra ted P arts C a talog This chapter provides an illustrated parts breakdo wn and a reference for spare part numbers and option part numbers.
3–2 Maintenance and Service Guide Illustrated P ar ts Catalog 3.2 Comp uter M ajor Com ponents Comp ute r Major Compone nts, HP P av ilio n z e2000.
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–3 Ta b l e 3 - 1 Spare P arts: Computer Major Components Item Description Spare P art Number 1 Display assemb lies (include wireless antenna boards and cables) 15.0-inch, XGA TFT BrightView , f or use on HP P avilion ze2000 models 394452-001 15.
3–4 Maintenance and Service Guide Illustrated P ar ts Catalog Comp ute r M ajor Components, Compaq Pr esar io M2000.
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–5 Ta b l e 3 - 1 Spare P arts: Computer Major Components (Continued) Item Description Spare P art Number 4 Ke yboar ds F or use on HP P .
3–6 Maintenance and Service Guide Illustrated P ar ts Catalog Comp ute r Major Compone nts, HP P av ilio n z e2000.
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–7 Ta b l e 3 - 1 Spare P arts: Computer Major Components (Continued) Item Description Spare P art Number 5 T op covers (include T ouchP .
3–8 Maintenance and Service Guide Illustrated P ar ts Catalog Comp ute r M ajor Components, Compaq Pr esar io M2000.
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–9 Ta b l e 3 - 1 Spare P arts: Computer Major Components (Continued) Item Description Spare P art Number 13 Battery connector board 3824.
3–10 Maintenance and Serv ice Guide Illustrated P ar ts Catalog Comp ute r Major Compone nts, HP P av ilio n z e2000.
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–11 Ta b l e 3 - 1 Spare P arts: Computer Major Components (Continued) Item Description Spare P art Number 18 Mini PCI communications modules 802.11b/g Broadcomm fo r us e in most of the world 802.
3–12 Maintenance and Serv ice Guide Illustrated P ar ts Catalog 3. 3 M iscell aneous Plas tic s Kit Miscellaneou s P l asti cs K it.
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–13 T able 3-2 Miscellaneous Plastics Kit Spare P art Number Information Item Description Spare P art Number Miscellaneous Plastics Kit F.
3–14 Maintenance and Serv ice Guide Illustrated P ar ts Catalog 3.4 M a s s S to ra g e D e vi c es Mass Stor age Dev ice s.
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–15 T able 3-3 Mass Storage Devices Spare P art Number Information Item Description Spare P art Number 1 Hard drives (all 4200-r pm; incl.
3–16 Maintenance and Serv ice Guide Illustrated P ar ts Catalog 3.5 Miscellan eous Ta b l e 3 - 4 Spare P arts: Miscellaneous (not illustrated) Description Spare P art Number Logo Kits F or use on H.
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–17 65-watt A C adapter 371790-001 Pow e r c o rd s Fo r u s e i n : A ustralia and Ne w Zealand 373979-011 Belgium, Europe, Finland, F r.
3–18 Maintenance and Serv ice Guide Illustrated P ar ts Catalog 3.6 Sequen tial P ar t N umber Listin g T able 3-5 Spare P arts: Sequential Part Number Listing Spare P art Number Description 309674-001 USB tra vel mouse 364727-001 USB digital drive 367759-001 Batter y pack, 6-cell, 4.
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–19 Spare P art Number Description 367777-161 K eyboard for use on Compaq Presario M2000 models in Latin America 367777-281 K eyboard for.
3–20 Maintenance and Serv ice Guide Illustrated P ar ts Catalog Spare P art Number Description 373048-001 Mini PCI communications module, 802.11b/g Broadcomm f or use in the rest of the world 373052-001 Processor , Intel P entium M 735 (1.7-GHz) with 400-MHz FSB (includes thermal pad) 373053-001 Processor , Intel P entium M 745 (1.
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–21 Spare P art Number Description 373979-BB1 P ower cord f or use in Israel 376651-001 Broadcomm Bluetooth Wireless LAN 380032-001 Processor , Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB (includes thermal pad) 380033-001 Processor , Intel Celeron M 360 (1.
3–2 2 Maintenance and Servi c e Guide Illustrated P ar ts Catalog Spare P art Number Description 381068-081 K eyboard for use on HP P a vilion z e2000 models in Denmark 381068-091 K eyboard for use .
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–2 3 Spare P art Number Description 381068-BB1 K eyboard for use on HP P a vilion z e2000 models in Israel 381394-001 Memory module, 256-.
3–2 4 Maintenance and Servi c e Guide Illustrated P ar ts Catalog Spare P art Number Description 382398-001 Base enclosure f or use on HP P a vilion ze2000 models 382399-001 Base enclosure f or use .
Illustr a ted P arts Catalog Maintenance and Serv ice Guide 3–25 Spare P art Number Description 382414-001 P ower connector board 382415-001 LED board f or use on HP P avilion ze2000 models (include.
3–2 6 Maintenance and Servi c e Guide Illustrated P ar ts Catalog Spare P art Number Description 392591-001 Mini PCI communications module, 802.11b/g f or use in the United States 392591-002 Mini PCI communications modu le, 802.11b/g f or use in the rest of the world 394452-001 Displa y assembly , 15.
Maintenance and Serv ice Guide 4–1 4 Remo v al an d Repla cemen t Preliminaries This chapter provides essential information for proper and safe remov al and replacement service.
4–2 Maintenance and Service Guide Remo val and Replaceme nt Pr eliminar ies 4.2 Ser vice Consi dera tions The follo wing sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.
Remo val and Replacemen t Preliminar ies Maintenance and Serv ice Guide 4–3 4. 3 P r e v ent ing Da mage to Re mo v able Dri v es Remov able driv es are fragile components that must be handled with care.
4–4 Maintenance and Service Guide Remo val and Replaceme nt Pr eliminar ies 4.4 Pre venting Elec trostatic D ama g e Many electronic components are sensiti ve to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensiti vity .
Remo val and Replacemen t Preliminar ies Maintenance and Serv ice Guide 4–5 4.5 P ac k a ging an d T ranspor ting Precautions Use the follo wing grounding precautions when packaging and transporting equipment: ■ T o av oid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes.
4–6 Maintenance and Service Guide Remo val and Replaceme nt Pr eliminar ies 4.6 W orksta tion Precau tions Use the follo wing grounding precautions at workstations: ■ Cov er the workstation with appro ved static-shielding material (refer to T able 4-2, “Static-Shielding Materials” ).
Remo val and Replacemen t Preliminar ies Maintenance and Serv ice Guide 4–7 Other grounding equipment recommended for use in pre venting electrostatic damage includes: ■ Antistatic tape ■ Antist.
4–8 Maintenance and Service Guide Remo val and Replaceme nt Pr eliminar ies T able 4-1 shows ho w humidity affects the electrostatic v oltage le vels generated b y different acti vities. T able 4-2 lists the shielding protection provided by antistatic bags and floor mats.
Maintenance and Serv ice Guide 5–1 5 Remo v al an d Repla cemen t Procedur es This chapter provides remo v a l and replacement procedures. There are are as many as 63 scre ws, in 10 different sizes and types, that may hav e to be remo ved, replaced, or loosened when servicing the computer .
5–2 Maintenance and Service Guide Remo val and Replaceme nt Pr ocedur es 5 . 1 Serial N umber Report the computer serial number to HP when requesting information or ordering spare parts.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–3 5 .2 Disassembl y Sequence Chart Use the chart belo w to determine the section number to be referenced when removing computer components. Disassembl y Sequence Chart Section Description # of Screws Remo ved 5.
5–4 Maintenance and Service Guide Remo val and Replaceme nt Pr ocedur es Section Description # of Screws Remo ved 5.12 Displa y Assembly HP P avilion ze2000 = 4 Compaq Presario M2000 = 6 5.13 Base Enclosure HP P avilion z e2000 = 23 Compaq Presario M2000 = 21 5.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–5 5 .3 Preparing t he C omp uter for Disasse mbl y Before you begin an y remov al or installation procedures: 1.
5–6 Maintenance and Service Guide Remo val and Replaceme nt Pr ocedur es b . Slide and hold the battery release latch 1 to the left. (The front edge of the battery pack disengages from the computer .) c. Lift the front edge of the battery pack 2 and swing it back.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–7 1. Position the computer with the rear panel to ward you. 2. Loosen the two black PM2.0×5.0 scre ws 1 that secure the hard dri ve co ver to the computer . 3. Lift the right side of the cov er 2 and swing it to the left.
5–8 Maintenance and Service Guide Remo val and Replaceme nt Pr ocedur es 5. Use the mylar tab 1 on the right side of the hard driv e to lift the right side of the hard dri ve until it disconnects from the computer . 6. Remov e the hard dri ve 2 from the hard driv e bay .
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–9 7. Remov e the four PM2.5×4.0 scre ws 1 that secure the hard dri ve frame to the hard dri ve. 8. Remov e the hard dri ve frame frame 2 from the hard driv e. 9. Slide the hard dri ve connector 3 to ward you and remov e it.
5–10 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es 5. 5 C o m p u t e r Fe e t The computer feet are adhesi ve-back ed rubber pads. The feet are included in the Miscellaneous Plastics Kits, spare part numbers 382400-001 (for use on HP Pavilion ze2000 models) and 382401-001 (for use on Compaq Presario M2000 models).
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–11 5 .6 O ptical Driv e 1. Prepare the computer for disassembly ( Section 5.3 ).
5–12 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es 3. Remov e the PM2.0×6.0 scre w 1 that secures the optical dri ve to the computer . ✎ The Compaq Presario M2000 optical dri ve is secured b y one PM2.0×7.0 scre w . 4. Insert a thin tool, such as a paper clip 2 , into the media tray release hole.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–13 5. 7 M e m o r y M o d u l e 1. Prepare the computer for disassembly (refer to Section 5.
5–14 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es 2. Loosen the two black PM2.0×5.0 scre ws 1 that secure the memory module compartment cov er to the computer . 3. Lift the rear edge of the memory module compartment cove r 2 up and swing it to ward you.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–15 5. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The right side of the module rises aw ay from the computer .) 6. Slide the module 2 away from the sock et at an angle.
5–16 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es 5 .8 M ini PCI Communica tions Module 1. Prepare the computer for disassembly ( Section 5.3 ). Mini PCI Communications Module Spare P art Number Information 802.11b/g Broadcomm f or us e in most of the world 802.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–17 2. Loosen the black PM2.0×5.0 scre w 1 that secures the Mini PCI compartment cov er to the computer . 3. Lift the rear edge of the Mini PCI compartment cov er 2 up and then swing it to ward you.
5–18 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es ✎ Before disconnecting the cables, make note of which wireless antenna cable is attached to which antenna clip on the Mini PCI communications module. 5. Disconnect the wireless antenna cables 1 from the Mini PCI communications module.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–19 5 .9 K e yboard Co v er 1. Prepare the computer for disassembly ( Section 5.
5–20 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es 3. Remov e the two silv er PM2.0×5.0 scre ws that secure the ke yboard cov er to the computer .
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–21 4. T urn the computer display-side up with the front panel to ward you. 5. Open the computer as far as possible.
5–2 2 Maintenance and Servi c e Guide Remo val and Replaceme nt Pr ocedur es 5 . 1 0 LED Board 1. Prepare the computer for disassembly ( Section 5.3 ).
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–2 3 3. Release the zero insertion force (ZIF) connector to which the ke yboard cable is connected and disconnect the ke yboard cable 1 from the system board. 4. Remov e the two PM2.
5–2 4 Maintenance and Servi c e Guide Remo val and Replaceme nt Pr ocedur es 5. 1 1 Ke yb o a r d 1. Prepare the computer for disassembly ( Section 5.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–25 3. Remov e the four black PM2.0×4.0 scre ws that secure the ke yboard to the computer .
5–2 6 Maintenance and Servi c e Guide Remo val and Replaceme nt Pr ocedur es 4. Lift the rear edge of the ke yboard and swing it to ward you until it rests on the palm rest.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–2 7 5. Release the zero insertion force (ZIF) connector 1 to which the ke yboard cable is connected and disconnect the ke yboard cable 2 from the system board. 6. Remov e the ke yboard.
5–2 8 Maintenance and Servi c e Guide Remo val and Replaceme nt Pr ocedur es 5 . 1 2 Displa y Assem bl y 1. Prepare the computer for disassembly ( Section 5.3 ) and remov e the following components: a. Memory module compartment cov er ( Section 5.7 ) b .
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–29 2. T urn the computer upside down, with the front panel to ward you. 3. Disconnect the wireless antenna cables from the Mini PCI communications module 1 . 4. Remov e the cables from the clip 2 in the base enclosure.
5–30 Maintenance and Servi ce Guide Remo val and Replaceme nt Pr ocedur es 5. T urn the computer display-side up with the front tow ard you. 6. Open the display . 7. Disconnect the display cable 1 from the system board. 8. Remov e the wireless antenna cables 2 from the clips in the top cov er .
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–31 Ä CAUT ION: Su pport the display as sembl y whe n re mo v ing the follo wing scr ew s . F ailur e to f ollo w this caution can r esult in damage to the displa y ass embly . ✎ Steps 9 and 10 apply only to HP Pa vilion ze2000 models.
5–3 2 Maintenance and Servi c e Guide Remo val and Replaceme nt Pr ocedur es Ä CAUT ION: Su pport the display as sembl y whe n re mo v ing the follo wing scr ew s . F ailur e to f ollo w this caution can r esult in damage to the displa y ass embly .
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–33 5. 1 3 B a s e E n c l o s u r e 1. Prepare the computer for disassembly ( Section 5.3 ) and remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Optical dri ve ( Section 5.
5–34 Maintenance and Servi ce Guide Remo val and Replaceme nt Pr ocedur es ✎ Steps 3 through 5 apply only to HP Pa vilion ze2000 models. See steps 6 through 8 in this section for information on removing the base enclosure scre ws on Compaq Presario M2000 models.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–35 4. T urn the computer upside down, with the front panel to ward you. 5. Remov e the follo wing: 1 Fi ve PM2.0×16.0 scre ws that secure the base enclosure the computer 2 Se ven PM2.
5–3 6 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es ✎ Steps 6 through 8 apply only to Compaq Presario M2000 models. 6. Remov e the six PM2.0×7.0 scre ws 1 and the silver PM2.0×5.0 scre w 2 that secure the base enclosure to the computer .
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–3 7 7. T urn the computer upside down, with the front panel to ward you. 8. Remov e the three black PM2.0×4.0 scre ws 1 and the f ifteen PM2.0×7.0 scre ws 2 that secure the base enclosure to the computer .
5–38 Maintenance and Servi ce Guide Remo val and Replaceme nt Pr ocedur es ✎ Steps 9 and 10 apply to both HP Pa vilion ze2000 and Compaq Presario M2000 models. 9. Lift the rear edge of the base enclosure 1 until it disengages from the computer . 10.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–39 5 . 1 4 Spea k er Assembl y 1. Prepare the computer for disassembly ( Section 5.3 ) and remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Optical dri ve ( Section 5.
5–40 Maintenance and Servi ce Guide Remo val and Replaceme nt Pr ocedur es 2. Disconnect the speaker cable 1 from the system board. 3. Lift the speaker 2 straight up to remov e it from the top cover . Remo ving the Sp eak er Assembl y Re verse the abo v e procedure to install the speaker assembly .
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–41 5 . 1 5 Hea t Sink 1. Prepare the computer for disassembly ( Section 5.3 ) and remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Optical dri ve ( Section 5.6 ) c.
5–4 2 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es 3. Disconnect the fan cable 1 from the system board. 4. Remov e the three silver PM2.0×4.0 scre ws 2 that secure the heat sink to the top cov er . 5. Remov e the heat sink 3 .
Remo val and Replacement Pr ocedures Maintenance and Servi ce Guide 5–43 5. 1 6 F a n 1. Prepare the computer for disassembly ( Section 5.3 ) and remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Optical dri ve ( Section 5.6 ) c. Memory module compartment cov er ( Section 5.
5–44 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es 3. Remov e the two silv er PM2.0×4.0 scre ws 1 that secure the fan to the heat sink. 4. Remov e the fan 2 . Re mo v ing the F an Re verse the abo v e procedure to install the fan.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–45 5. 1 7 P r o c e s s o r 1. Prepare the computer for disassembly ( Section 5.3 ) and remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Optical dri ve ( Section 5.
5–46 Maintenance and Servi ce Guide Remo val and Replaceme nt Pr ocedur es 2. T urn the processor locking screw 1 one-quarter turn counterclockwise until you feel a click. 3. Lift the processor 2 straight up and remov e it. ✎ The gold triangle 3 on the processor should be aligned in the front right corner when you install the processor.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–4 7 5. 1 8 B a t t e r y C o n n e c t o r B o a r d 1. Prepare the computer for disassembly ( Section 5.3 ) and remov e the following components: a. Hard dri ve ( Section 5.4 ) b .
5–48 Maintenance and Servi ce Guide Remo val and Replaceme nt Pr ocedur es 3. Remov e the silver PM2.0×4.0 scre w that secures the battery connector board to the top cov er .
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–49 4. T urn the top cover upside do wn, with the front panel to ward you. 5. Remov e the silver PM2.0×4.0 scre w 1 that secures the battery connector board to the top cov er . 6.
5–50 Maintenance and Servi ce Guide Remo val and Replaceme nt Pr ocedur es 5. 1 9 P owe r C o n n e c t o r B o a rd 1. Prepare the computer for disassembly ( Section 5.3 ) and remov e the following components: a. Hard dri ve ( Section 5.4 ) b . Optical dri ve ( Section 5.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–51 2. Remov e the two silv er PM2.0×4.0 scre ws 1 that secure the po wer connector board to the top cov er . 3. Slide the po wer connector board 2 to ward the rear panel until it disconnects it from the system board.
5–5 2 Maintenance and Servi c e Guide Remo val and Replaceme nt Pr ocedur es 5 .20 USB/S - Video Controll er Board ✎ This section applies only to full-featured models. 1. Prepare the computer for disassembly ( Section 5.3 ) and remov e the following components: a.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–53 2. Remov e the silver PM2.0×4.0 scre w 1 that secures the USB/S-V ideo controller board to the top co ver . 3. Lift up on the right side of the board 2 to disconnect it from the system board.
5–54 Maintenance and Servi ce Guide Remo val and Replaceme nt Pr ocedur es 5 .2 1 Bluetooth B oard ✎ This section applies only to full-featured models. 1. Prepare the computer for disassembly ( Section 5.3 ) and remov e the following components: a.
Remo val and Replacement Pr ocedures Maintenance and Servi ce Guide 5–5 5 3. Remov e the two PM1.5×3.5 scre ws 1 that secure the Bluetooth board to the USB/S-V ideo controller board. 4. Disconnect the Bluetooth board cable 2 from the USB/S-V ideo controller board.
5–5 6 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es 5. 22 Sys t e m B o a r d ✎ All system board spares kits include a disk cell R TC battery .
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–5 7 1. Prepare the computer for disassembly ( Section 5.3 ) and remov e the follo wing components: a. Hard dri ve ( Section 5.4 ) b . Optical dri ve ( Section 5.6 ) c. K eyboard co ve r ( Section 5.
5–5 8 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es 3. Release the ZIF connector 1 to which the T ouchPad cable is connected and disconnect the cable 2 from the system board.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–5 9 4. T urn the top cover upside do wn with the front tow ard you. ✎ Step 5 applies only to HP Pa vilion ze2000 models. See step 6 in this section for information on removing the system board scre ws on Compaq Presario M2000 models.
5–60 Maintenance and Servi ce Guide Remo val and Replaceme nt Pr ocedur es ✎ Step 6 applies only to Compaq Presario M2000 models. 6. Remov e the three silver PM2.
Remo val and Replacement Pr ocedures Maintenance and Serv ice Guide 5–61 7. Flex the left edge of the top co ver 1 out until the 1394 connector 2 disengages from the top cov er . 8. Lift the left side of the system board 3 until the 1394 connector is clear .
5–6 2 Maintenance and Serv ice Guide Remo val and Replaceme nt Pr ocedur es 10. Slide the system board to the left at an angle and remov e it. Re mo v ing the S ystem Boar d Re verse the abo v e procedure to install the system board.
Maintenance and Serv ice Guide 6–1 6 Spec ifica tions This chapter provides physical and performance specif ications. Ta b l e 6 - 1 Computer Dimensions HP P avilion ze2000 Height (varies from front to bac k) Width Depth 3.01 cm to 3.86 cm 23.46 cm 33.
6–2 Maintenance and Service Guide Spe cificat ions T emperature Operating Nonoperating 10°C to 35°C -20°C to 60°C 50°F to 95°F -4°F to 140°F Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95%, 38.7°C (101.6°F) maximum wet b ulb temperature Maximum altitude (unpressurized) Operating (14.
Specific atio ns Maintenance and Serv ice Guide 6–3 Ta b l e 6 - 2 15.0-inch, XGA, Displa y Dimensions Height Width Diagonal 22.9 cm 30.0 cm 38.1 cm 9.0 in 11.8 in 15.0 in Number of colors Up to 16.8 million Contrast ratio 250:1 Brightness 150 nits typical Pixel resolution Pitch Fo r m at Configuration 0.
6–4 Maintenance and Service Guide Spe cificat ions Ta b l e 6 - 3 Hard Drives 80-GB* 60-GB* 40-GB* Dimensions Height Width We i g h t 9.5 mm 70 mm 99 g 9.
Specific atio ns Maintenance and Serv ice Guide 6–5 Ta b l e 6 - 4 Primary 6-cell, Li-Ion Battery Pac k Dimensions Height Width Depth We i g h t 2.00 cm 9.40 cm 13.40 cm 0.34 kg 0.79 in 3.70 in 5.28 in 0.75 lb Energ y V oltage Amp-hour capacity W a tt-hour capacity 11.
6–6 Maintenance and Service Guide Spe cificat ions Ta b l e 6 - 5 24X D VD/CD-R W Combo Drive Applicable disc Read: D VD-R, D VD-R W , D VD-ROM (D VD-5, D VD-9, D VD-10, DV D - 1 8 ) , CD-ROM (Mode .
Specific atio ns Maintenance and Serv ice Guide 6–7 Disc thickness 1.2 mm (0.047 in) T rack pitc h 0.74 µm Access time CD media D VD media Random Full stroke < 110 ms < 210 ms < 130 ms < 225 ms A udio output level Line-out, 0.
6–8 Maintenance and Service Guide Spe cificat ions Ta b l e 6 - 6 8X D VD±R W/R and CD-R W Combo Drive Applicable disc Read: DV D - R , DV D - R W, D VD-R OM (D VD-5, DV D - 9 , DV D - 1 0 , DV D -.
Specific atio ns Maintenance and Serv ice Guide 6–9 Disc thickness 1.2 mm (0.047 in) T rack pitc h 0.74 µm Access time CD D VD Random Full stroke < 175 ms < 285 ms < 230 ms < 335 ms A udio output level A udio-out, 0.
6–10 Maintenance and Serv ice Guide Spe cificat ions T able 6-7 8X D VD-ROM Drive Applicable disc D VD-ROM (D VD-5, D VD-9, D VD-10, D VD-18) CD-ROM (Mode 1 and 2) CD Digital A udio CD-XA ready (Mode 2, F orm 1 and 2) CD-I ready (Mode 2, F orm 1 and 2) CD-R CD-R W Photo CD (single and multisession) CD-Bridge Center hole diameter 1.
Specific atio ns Maintenance and Serv ice Guide 6–11 T rack pitc h 0.74 µm Access time CD media D VD media Random Full stroke < 100 ms < 175 ms < 125 ms < 225 ms A udio output level Line-out, 0.
6–12 Maintenance and Serv ice Guide Spe cificat ions T able 6-8 24X CD-ROM Drive Applicable disc Applicab le disc CD-ROM (Mode 1 and 2) CD Digital A udio CD-XA ready (Mode 2, F orm 1 and 2) CD-I ready (Mode 2, F orm 1 and 2) CD-R CD-R W Photo CD (single/multisession) CD-Bridge Center hole diameter 1.
Specific atio ns Maintenance and Serv ice Guide 6–13 Ta b l e 6 - 9 System DMA Hard ware DMA System Function DMA0 n/a DMA1* n/a DMA2* n/a DMA3 n/a DMA4 Direct memor y access controller DMA5* A v ailable f or PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller ca n use DMA 1, 2, or 5.
6–14 Maintenance and Serv ice Guide Spe cificat ions IRQ7* P arallel por t IRQ8 System CMOS/real-time clock IRQ9* Microsoft A CPI-compliant system IRQ10* Intel USB UHCI controller—24C2 Intel 82852.
Specific atio ns Maintenance and Serv ice Guide 6–15 T able 6-11 System I/O Addresses I/O Address (he x) System Function (shipping configuration) 000 - 00F DMA controller no .
6–16 Maintenance and Serv ice Guide Spe cificat ions I/O Address (he x) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no .
Specific atio ns Maintenance and Serv ice Guide 6–17 I/O Address (he x) System Function (shipping configuration) 2F0 - 2F7 Un used 2F8 - 2FF Infrared port 300 - 31F Unu sed 320 - 36F Unu sed 370 - 3.
6–18 Maintenance and Serv ice Guide Spe cificat ions T able 6-12 System Memory Map Size Memory Address System Function 640 KB 00000000-0009FFFF Base memor y 128 KB 000A0000-000BFFFF Video memory 48 .
Maintenance and Serv ice Guide A–1 A Conn ec tor P in Assi gnm ents Ta b l e A - 1 Universal Serial Bus Pin Signal Pin Signal 1 +5 VDC 3 Data + 2 Data – 4 Ground.
A–2 Maintenance and Service Guide Connec tor P in Assignments Ta b l e A - 2 RJ-45 (Network) Pin Signal Pin Signal 1 T ransmit + 5 Unused 2 T ransmit – 6 Receiv e – 3 Receiv e + 7 Unused 4 Unuse.
Connect or P in Assignments Maintenance and Serv ice Guide A–3 Ta b l e A - 3 S-Video-Out Pin Signal Pin Signal 1 S-VHS color (C) signal 5 TV -CD 2 Composite video signal 6 S-VHS intensity g round 3.
A–4 Maintenance and Service Guide Connec tor P in Assignments Ta b l e A - 4 External Monitor Pin Signal Pin Signal 1 Red analog 9 +5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 N.
Connect or P in Assignments Maintenance and Serv ice Guide A–5 Ta b l e A - 5 RJ-11 (Modem) Pin Signal Pin Signal 1 Unused 4 Unused 2T i p 5U n u s e d 3 Ring 6 Unused.
A–6 Maintenance and Service Guide Connec tor P in Assignments Ta b l e A - 6 A udio-In (Micr ophone) Pin Signal Pin Signal 1 A udio signal in 3 Ground 2 A udio signal in Ta b l e A - 7 A udio-Out (H.
Maintenance and Serv ice Guide B–1 B P o w er Cord Set Req uirements 3-Con duc tor P o w er Cord Set The wide range input feature of the computer permits it to operate from any line v oltage from 100 to 120 or 220 to 240 volts A C.
B–2 Maintenance and Service Guide P ow er Cord Set Requir ements Gen eral Requirements The requirements listed belo w are applicable to all countries. ■ The length of the po wer cord set must be at least 1.5 m (5.0 ft) and a maximum of 2.0 m (6.5 ft).
P o wer C or d Set Requir ements Maintenance and Serv ice Guide B–3 Countr y- Spec ifi c Requirements 3-Conductor P ower Cord Set Requirements Country/Region Accredited Agency Applicable Note Number.
B–4 Maintenance and Service Guide P ow er Cord Set Requir ements Ko r e a E K 4 The Netherlands KE A 1 Norwa y NEMK O 1 P eople’ s Republic of China CCC 5 Sweden SEMK O 1 Switzerland SEV 1 T aiwan BSMI 4 United Kingdom BSI 1 United States UL 2 ✎ NOTES: 1.
Maintenance and Serv ice Guide C–1 C Scre w Li sting This appendix provides specif ication and reference information for the scre ws used in the computer .
C–2 Maintenance and Servi ce Guide Scr ew L isting Black Phillips P M2 . 0×5 .0 Sc re w L ocations Ta b l e C - 2 Black Phillips PM2.0×5.0 Scre w Color Qty .
Sc rew Li s t i n g Maintenance and Serv ice Guide C–3 Phillips P M2 .0×6 .0 Sc r e w L ocations Ta b l e C - 3 Phillips PM2.0×6.0 Screw Color Qty . Length Thread Head Width Black 22 6.0 mm 2.0 mm 4.0 mm Where used: 1 One screw that secures the optical dr ive to the computer (documented in Section 5.
C–4 Maintenance and Servi ce Guide Scr ew L isting Phillips P M2 .0×6 .0 Sc r e w L ocations Ta b l e C - 3 Phillips PM2.0×6.0 Screw (Continued) Color Qty . Length Thread Head Width Black 22 6.0 mm 2.0 mm 4.0 mm Where used: 1 One screw that secures the k eyboar d to the computer (documented in Section 5.
Sc rew Li s t i n g Maintenance and Serv ice Guide C–5 Phillips P M2 .0×6 .0 Sc r e w L ocations Ta b l e C - 3 Phillips PM2.0×6.0 Screw (Continued) Color Qty . Length Thread Head Width Black 22 6.0 mm 2.0 mm 4.0 mm Where used: 6 screws that secure the displa y asse mbly on the Compaq Presario M2000 (documented in Section 5.
C–6 Maintenance and Servi ce Guide Scr ew L isting Phillips P M2 .0×6 .0 Sc r e w L ocations Ta b l e C - 3 Phillips PM2.0×6.0 Screw (Continued) Color Qty . Length Thread Head Width Black 22 6.0 mm 2.0 mm 4.0 mm Where used: 3 screws that secure the base enclosur e to the computer (documented in Section 5.
Sc rew Li s t i n g Maintenance and Serv ice Guide C–7 Phillips P M2 .0×7 .0 Sc r e w L ocatio n Ta b l e C - 4 Phillips PM2.0×7.0 Screw Color Qty . Length Thread Head Width Black 18 7.0 mm 2.0 mm 4.0 mm Where used: One screw that secures the optical driv e on the Compaq Presario M2000 (documented in Section 5.
C–8 Maintenance and Servi ce Guide Scr ew L isting Phillips P M2 .0×7 .0 Sc r e w L ocatio ns Ta b l e C - 4 Phillips PM2.0×7.0 Screw (Continued) Color Qty . Length Thread Head Width Black 18 7.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the base enclos ure on the Compaq Presario M2000 (documented in Section 5.
Sc rew Li s t i n g Maintenance and Serv ice Guide C–9 Phillips P M2 .0×7 .0 Sc r e w L ocatio ns Ta b l e C - 4 Phillips PM2.0×7.0 Screw (Continued) Color Qty . Length Thread Head Width Black 18 7.0 mm 2.0 mm 4.0 mm Where used: 15 screws that secure the base encl osure on the Compaq Presario M2000 (documented in Section 5.
C–10 Maintenance and Serv ice Guide Scr ew L isting Silv er Phillips P M2 . 0×5 .0 S cr ew L ocations Ta b l e C - 5 Silver Phillips PM2.0×5.0 Screw Color Qty . Length Thread Head Width Silver 9 5 .0 mm 2.0 mm 4.0 mm Where used: 1 T wo screws that secure the k eyboard co ver to the computer (documented in Section 5.
Sc rew Li s t i n g Maintenance and Serv ice Guide C–11 Silv er Phillips P M2 . 0×5 .0 Sc re w L ocation Ta b l e C - 5 Silver Phillips PM2.0×5.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 9 5 .0 mm 2.0 mm 4.0 mm Where used: One screw that secures the base enclos ure to the computer (documented in Section 5.
C–12 Maintenance and Serv ice Guide Scr ew L isting Phillips P M2 .0×3 .0 S cr ew L ocations Ta b l e C - 6 Phillips PM2.0×3.0 Screw Color Qty . Length Thread Head Width Silver 2 3 .0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the LED board to the computer (documented in Section 5.
Sc rew Li s t i n g Maintenance and Serv ice Guide C–13 Black Phillips P M2 . 0×4.0 Sc r e w L ocations Ta b l e C - 7 Black Phillips PM2.0×4.0 Scre w Color Qty . Length Thread Head Width Black 8 4.0 mm 2.0 mm 4.0 mm Where used: 3 screws that secure the k e yboard to the computer (documented in Section 5.
C–14 Maintenance and Serv ice Guide Scr ew L isting Black Phillips P M2 . 0×4.0 Sc r e w L ocations Ta b l e C - 7 Black Phillips PM2.0×4.0 Scre w (Continued) Color Qty . Length Thread Head Width Black 8 4.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the base enclosur e to the computer (documented in Section 5.
Sc rew Li s t i n g Maintenance and Serv ice Guide C–15 Black Phillips P M2 . 0×4.0 Sc r e w L ocations Ta b l e C - 7 Black Phillips PM2.0×4.0 Scre w (Continued) Color Qty . Length Thread Head Width Black 8 4.0 mm 2.0 mm 4.0 mm Where used: 3 screws that secure the base enclos ure on the Compaq Presario M2000 (documented in Section 5.
C–16 Maintenance and Serv ice Guide Scr ew L isting Phillips P M2 .0×16 .0 Sc re w L ocations Ta b l e C - 8 Phillips PM2.0×16.0 Screw Color Qty . Length Thread Head Width Black 5 16.0 mm 2.0 mm 4.0 mm Where used: 5 screws that secure the base enclos ure on the HP P avilion z e2000 (documented in Section 5.
Sc rew Li s t i n g Maintenance and Serv ice Guide C–17 Silv er Phillips P M2 . 0×4. 0 Scr e w Locati ons Ta b l e C - 9 Silver Phillips PM2.0×4.0 Screw Color Qty . Length Thread Head Width Silver 16 4.0 mm 2.0 mm 4.0 mm Where used: 1 Three screws that secure the heat sink on the HP P avilion z e2000 (documented in Section 5.
C–18 Maintenance and Serv ice Guide Scr ew L isting Silv er Phillips P M2 . 0×4. 0 Scr e w Locati ons Ta b l e C - 9 Silver Phillips PM2.0×4.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 16 4.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the f an to the heat sink (documented in Section 5.
Sc rew Li s t i n g Maintenance and Serv ice Guide C–19 Silv er Phillips P M2 . 0×4. 0 Scr ew L ocation Ta b l e C - 9 Silver Phillips PM2.0×4.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 16 4.0 mm 2.0 mm 4.0 mm Where used: One screw that secures the battery conn ector board to computer (documented in Section 5.
C–20 Maintenance and Serv ice Guide Scr ew L isting Silv er Phillips P M2 . 0×4. 0 Scr e w Locati ons Ta b l e C - 9 Silver Phillips PM2.0×4.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 16 4.0 mm 2.0 mm 4.0 mm Where used: 2 screws that secure the sys tem board on the HP P avi lion z e2000 (documented in Section 5.
Sc rew Li s t i n g Maintenance and Serv ice Guide C–21 Silv er Phillips P M2 . 0×4. 0 Scr e w Locati ons Ta b l e C - 9 Silver Phillips PM2.0×4.0 Screw (Continued) Color Qty . Length Thread Head Width Silver 16 4.0 mm 2.0 mm 4.0 mm Where used: 3 screws that secure the system boar d on the Compaq Presario M2000 (documented in Section 5.
C–2 2 Maintenance and Servi c e Guide Scr ew L isting Phillips P M1.5×3 .5 Sc re w L ocations T able C-10 PhillipsPM1.5×3.5 Screw Color Qty . Length Thread Head Width Silver 2 3 .5 mm 1.5 mm 3.0 mm Where used: 2 screws that secure the Bluetooth boa rd to the computer (documented in Section 5.
Maintenance and Serv ice Guide Index–1 Ind e x 1394 port 1–11 , 1–13 6-in-1 Digital Media Reader light 1–11 , 1–13 , 1–25 , 1–27 6-in-1 Digital Media Reader slot 1–11 , 1–13 A AC ada.
Index–2 Maintenance and Servi ce Guide Index computer feet illustrated 3–12 locations 5–10 Computer Setup Advanced Menu 2–5 File Menu 2–4 overview 2–1 Security Menu 2–4 Tools Menu 2–5 .
Index Maintenance and Serv ice Guide Index–3 E electrostatic discharge 4–4 , 4–8 entertainment cable, spare part number 3–16 exhaust vents 1–18 , 1–19 , 1–29 , 1–31 expansion port 2 1.
Index–4 Maintenance and Servi ce Guide Index I I/O address specifications 6–15 IDE drive light 1–7 , 1–9 interrupt specifications 6–13 K keyboard removal 5–24 spare part numbers 3–5 , 3.
Index Maintenance and Serv ice Guide Index–5 mouse, spare part number 3–16 , 3–18 mute button 1–25 , 1–27 mute light 1–25 , 1–27 N network jack location 1–15 , 1–17 pin assignments A.
Index–6 Maintenance and Servi ce Guide Index S Screw Kit, spare part number 3–16 , 3–24 screw listing C–1 security cable slot 1–11 , 1–13 serial number 3–1 , 5–2 service considerations.
Index Maintenance and Serv ice Guide Index–7 USB travel mouse, spare part number 3–16 , 3–18 USB/S-Video controller board removal 5–52 spare part numbers 3–7 , 3–25 , 5–52 V video troubl.
An important point after buying a device HP (Hewlett-Packard) M2000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) M2000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) M2000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) M2000 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) M2000 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) M2000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) M2000.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) M2000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) M2000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
