Instruction/ maintenance manual of the product LaserJet CM1015 HP (Hewlett-Packard)
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HP C olor L a se rJet CM1015/CM1017 MFP Us er Gui de.
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HP Color LaserJet CM1015/CM1017 MFP User Gu ide.
Copyright and License © 2006 Copyright Hewlett-Packard Development C ompany, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as a llowed under t he copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Multifunc tion peripheral (MFP) basics HP Color LaserJ et CM1015/CM1 017 MFP Serie s configurations ............... ............ ........... ............ ...... 2 HP Color LaserJet CM1015/C M1017 MFP Series featu res ........ .....
Software .. ....... ........ ........... ........ ........ ....... ........ ....... ........ ........ ....... ........ ........ ....... ............... ....... ....... 32 Other software .......... .......... .......... ......... ............... ......
Color options ........... ........... ........... ............ ............ ............ ................. ........... ............ .... ..... 64 Manage colo r options ...... ........ ........ ......... ........ ........ ........ ......... ........ ..
10 Photo Insert a memory card ......... ....... ...... ...... .......... ...... ...... ...... ....... ...... ...... ...... ....... ...... ...... ...... ....... ...... .. 88 View or rotate photos from the m emory card ..... ...... ...... ...... ...... .
Use the contr ol-panel arrows to navi gate on the HP Color Laser Jet CM101 7 MFP ...... ........ ....... ....... ........ ....... ........... ........ ........ ....... ....... ........ ....... ....... ....... 114 Control-p anel menus ................ .
Calibrate the MFP ....... ......... ......... .......... ........ .............. ......... .......... ......... ......... ......... ..... 136 Calibrate the MFP from the front cont rol panel .... .... .... .... .... .... . .... .... .... .... ... .. . 137 Calibrate the MFP from the HP ToolboxFX .
Check and order supp lies using HP Solution Ce nter .... .... .... .... ..... .... .... .. .... ... 159 Supplies St orage Guidelin es ....... ..... ..... ..... ..... ..... ...... ..... ...... ..... ..... ..... ..... ..... ...... ..... ..... . 159 Replace an d recycle supplies .
Restore the factory-se t defaults .. ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ..... ........ .... . 202 Clean the paper pa th ....... ........... ........... .......... ........... ........... .......... .......... ...... 20 3 Calibrate the MFP .
Japanese Powe r Cord St atement . ......... ........ ......... ......... ........ .............. ........ ......... ......... 239 Finnish laser statem ent ........ ........ ....... ....... ........ ........ ....... ....... ........ ........ ....... ..
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1 Multifunction peripheral (MFP) basics ● HP Color Lase rJet CM 1015/CM 1017 MFP Se ries configu ration s ● HP Color Lase rJet CM1 015/CM1 017 MF P Ser ies feat ures ● Walkar ound ● Software E.
HP Color LaserJ et CM1015/C M1017 MFP Ser ies configura tions HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP ● Speed. Prints 8 pages per minute (ppm) in color or monochrome (bla ck). ● Trays. The MFPs include a single-sheet priority-feed slot (tray 1) and a 250-sheet universal tray (tray 2) ● Connectivity.
HP Co lor LaserJ et CM1015 /CM1017 MFP Se ries featu res HP Color LaserJet CM1015/CM1017 MFP Series Color printing ● Full color lase r printing us ing the four process colors: cy an, magenta, yellow, and black (CMYK). Excellent print quality ● HP print ca rtridges with Colo rS phere toner achiev e high gloss for a range of bright colors.
HP Color LaserJet CM1015/CM1017 MFP Series Suppl ies ● A Sup plies Status page w ith print cartridge gauges that estimate remaining supply level. Not av ailable for non-HP supplies. ● No-shake car tridge design . ● Authentication for original HP print cartridges.
Walka round The fo llowin g figu res show th e locati ons an d nam es of key MF P c ompone nts. Figure 1-1 Front view (HP C olor LaserJe t CM101 7 MF P sh own) 1 Scanner 2 Output bin 3 Front door 4 Tr.
Figure 1-2 Back and side view 1 On/o ff sw itch 2 Power connect ion 3 Jam acces s door 4 Dust cover 5 DIMM access door 6 Network connection to 10/100 Base-T network (HP Color LaserJet CM1017 MFP only).
2 Magenta cartridge 3 Cyan cartridge 4 Yellow cartridge 5 Black cartri dge CAUTION Do no t plac e anythi ng on t he tra nsfer be lt, locat ed on t he inside o f the fron t door . Otherw ise, the MF P can be dama ged, adv ersel y affect ing pri nt qualit y.
Software Software and supported operating systems For MF P set up and acce ss to the full range of MF P feat ures, HP strong ly rec ommend s in stalli ng th e softwar e provi ded.
Install software The HP install er p rovides two wo rkstatio n soft ware i nstallat ion op tions : Reco mmend ed or Cust om. A Recomm ended ins talla tion install s softw are based on the workst ation's oper ating s ystem proces sor, memor y, and disk space.
Software tips Use these tips to learn more abo ut the MFP softwar e. Down lo ad th e latest pr inti ng sof twar e Check fo r and i nstal l upgra des to the pri nting s oftware by d ownload ing the dr ivers from the World Wide Web or HP’s file tra nsfer protoco l (FTP ) serv ers.
2 Print media ● Me dia supp orted on thi s MFP ● Select pr int medi a ● Special medi a for p rinti ng ENWW 11.
Media supported o n this MFP Before purc hasing l arge quantit ies of print m edia, always test a sa mple a nd mak e su re tha t the print media meet s the requi remen ts spec ified in thi s user guide and in the HP LaserJe t Printe r Family Print Media Gu ide at ht tp://www.
Table 2 - 1 Tray specification s Media Ty pe Dimensio ns 1 Weig ht Capacity 2 Paper Minimum: 76 x 127 mm (3 x 5 inches) 60 to 163 g/m 2 (16 to 43 lb) Up to 176 g/ m 2 (47 lb) for postcards Tray 1: Sin.
Select print media Conside r these factor s when cho osing pri nt media . Media that can damage the printer Do not us e med ia tha t can dam age the printer . ● Do not use media with st aples attach ed. ● Do not use transp arencie s, lab els, ph oto, or g lossy p aper desig ned for i nkjet printer s or oth er lo w temperatur e printer s.
Specia l medi a for pri nting This MFP s upport s print ing on sp ecial media . For tray, med ia orientati on, and dri ver settin gs, see Pri nt on special media . For inst ruction s on loadi ng envel opes, see Loa d tray 1 (s ingle-s heet fe ed tray ) or Load tray 2 .
For in structi ons on lo ading la bels, se e L oad tray 1 (si ngle-she et fee d tray) or Load tray 2 . Transparencies ● Use only tray 1 or tray 2 to print on tran sparenc ies. ● For tra y, me dia orie ntation , and d river settings , see Print on s pecial media .
3 Control panel ● HP Color Lase rJet CM1015 MFP c ontrol p anel feature s ● Use the two-li ne displ ay (HP Col or LaserJ et CM1015 MFP) ● HP Color Lase rJet CM1017 MFP c ontrol p anel feature s .
HP Color La serJet CM101 5 MFP control panel fea tures The HP Color L aserJet CM101 5 MFP c ontain s the fol lowing ligh ts and buttons o n the contr ol pa nel: NOTE Print a demo page by pressin g the Sc an To and Start Scan buttons simulta neousl y. 1 Supplies gauges: Displays consumption levels of print cartridges.
4 Cancel (X) : Whenever the Ready light blinks, press t o cancel a print job. Pressing this button also exits the control-panel menus. 5 OK : ● Selects a me nu item ● Clears some printer-errors ● Acknowledges use of a non-HP supply 6 Start Scan : Starts scanning to th e previously selected e-mail or folder dest ination.
Use the two-line disp lay (HP C olor Laser Jet C M1015 MF P) The two- line d isplay s hows me nus, an d message s. The displ ay can be pulle d up and ang led for be tter viewin g. Use the arr ows on th e cont rol p anel to navigate the m enus on the control panel.
HP Color La serJe t CM101 7 MFP co ntrol pane l feature s The HP Colo r Laser Jet CM 1017 MF P con tains the fol lowing l ights and bu ttons on the co ntrol panel : NOT E Pri nt a de mo pag e by pr essing t he Sc an To and S tart Sc an bu ttons s imultaneo usly.
4 Cancel (X): Whenever t he Ready light blinks, press to cancel a prin t job. Pressing this button also exits t he control-panel menus. 5 Right arrow (>): Press to navigate to t he next subm enu or the next v alue in t he menu selec tion list. Also allows cursor m ovement forw ard a single position, or increments a numeric entry.
Use the g raphic al display (HP Colo r LaserJ et CM1017 MFP) The c olor graphic s dis play sh ows m enus, photos , and m essages . The di splay can be p ulled up a nd angled for be tter vie wing. Use the arrows on th e cont rol p anel t o navigat e th e menus on the contr ol panel a nd to s elec t photos o n the pa nel fo r pri nting.
Contro l-panel menus Use the contr ol-panel menus To gain acces s to the control- panel menus , use the fol lowing steps. 1. Press Menu . 2. On the HP Co lor L aserJet CM1015 MFP, p ress Left arrow or Ri ght arr ow to nav igate t he li stings. On the HP Co lor L aserJet CM1017 MFP, p ress Up arrow or Down arrow to naviga te the listi ngs.
Menu ite m Sub-m enu it em Sub-me nu item Description Contrast Increases or decreases the differences between whites and blacks of a copy. Ligh tne ss Increases or decr eases the background color in a copy. Grayness Increases or decreases t he color in the color copy o f a black and white o riginal.
Menu Item Description PCL6 f ont list Prints a list of all installed PCL6 fonts. Service pa ge Starts the cleaning mode and restores factor y settings. Table 3-3 Photo Setu p Menu (Availabl e only from HP Color LaserJet CM1017 MFP) Menu Item Description Default image size Set up default image size.
Menu Ite m Sub-m enu it em Sub-me nu item Description Press OK to select the default setting. Select Override to pri nt on a different size paper after a specified delay. Select Can cel j ob to automatically cancel the print job after a specified delay.
Menu item Description USB speed Less paper curl When printed pages a re consis tently curled, t his option set s the printer to a mode that reduces curl. The default setting is Off . Archive print When print ing pages that will be stored for a long time, t his option sets the printer to a mode that reduces toner smearing and dusting.
4 Software for Windows When ins tallin g Windows sof tware, dir ectl y connect the MF P to a computer usi ng a USB cable, or connec t the MFP to a network u sing HP bu ilt-i n network ing. Se e the Gettin g Started Gui de for installa tion instru ction s, and see the Instal l Notes file for the lates t soft ware inform ation.
Printer driver re commendations A printer drive r allows printi ng from an a pplicati on. Select a pr inter driver based on th e MFP usage . ● To print o nly i n black and wh ite, us e the PCL6 printer black and whi te dr iver. ● The PCL6 printer driver is r ecommend ed t o take ful l adv antage of all MFP fe atures .
Inst all the PostSc ript driver using Add Printer The Pos tScript dr iver can onl y be instal led usin g the Micros oft Win dows Add Printer wizard. For additio nal help, se e the Micros oft help or go to http://www.
Software This MFP supports thes e softwa re compone nts: Software Description HP Color LaserJet CM1015/CM1017 MFP drivers Installs basic driver software your HP Color LaserJ et MFP needs to print and scan. HP Color LaserJet CM1015/CM1017 MFP software ● HP Solution Center.
Other software The MFP pro vides addit ional so ftware to monito r and con trol pr int featu res: ● See HP ToolboxF X . ● See Us e the embed ded Web se rver .
Change fr om a direct-co nnected shared MFP to a network port -connected MFP configura tion To ch ange from a di rect connecti on to a networ k confi guration, comp lete t he fol lowing steps. 1. Uninst all the p rintin g sof tware for the c onnect ed MFP.
Uninstall the printing software Uninstall Wind ows software via the Program group NOT E Un insta lling the so ftware fr om Windows 2000 and XP requires ad minis trator pr ivileges . 1. Close al l ap plic ations. 2. On the Start menu, point to Programs , HP , HP Color LaserJet CM1015/C M1017 , an d cl ick Uninstall .
Uninstall a Recommended or Custom installatio n The fo llowin g meth ods can be use d to u ninsta ll a Recommen ded or Cust om in stall ation: ● HP Color LaserJ et CM1015/ CM1017 MFP software Uninst.
5 Softw are for Macintosh ● Macintos h utilit y and appl icati on support ● Macintos h prin ter driv ers ● Use featur es in t he Ma cintos h print er dri ver ● Manage MFP color opt ions on Ma cintosh c omputer s ● HP Devic e Confi guration (Mac OS X V10.
Macinto sh utility a nd applica tion support The HP Instal ler p rovides PostS cript P rinte r Des cription (PP D) fil es, Pr inter Dia log Ex tensi ons (PDE s), and the Macin tosh Confi gure Device for use with Macint osh compute rs.
Install Macintosh p rinting system software for d irect connections (USB) Inst all the A pple P ostScript driver that came with the M acintosh comp uter to u se the PPD fi les. To insta ll the print ing system so ftwar e 1. Connect a US B cable be tween the USB port on the MFP and the USB por t on the comp uter.
Macinto sh printer drivers The MFP c omes w ith pri nter-driv er sof tware that uses a pr inter l anguag e to communi cate wi th the MFP. Printe r dr ivers p rovide acces s to M FP f eatures, such as print ing o n custom -siz ed p aper, r esizi ng docume nts, and in serti ng water marks.
Use feat ures in the Mac intosh p rinte r driver Create and use presets in M ac OS X Use pr esets to save th e curre nt drive r setti ngs f or reuse. To crea te a pre set 1. Open the prin ter driver (s ee Open the printer dr ivers ). 2. Select t he print setting to use.
To print multiple pages on one sheet of paper 1. Open the print er driver (see Open th e printer dr ivers ). 2. Click the Layout pop -up menu . 3. Next to Pages per Sheet , select the number of page s to prin t on eac h sheet ( 1, 2, 4, 6, 9, o r 16).
NOT E For more i nform ation about usi ng the color o ptions , see Manag e color opti ons . To set the color options 1. Open the prin ter driver (s ee Open the printer dr ivers ). 2. Select Color Options . 3. Click S how Ad va nce d Op tio ns . 4. Manually adju st the individ ual setti ngs for text, grap hics, and ph otogra phs.
Manage MFP color opti ons on Macintos h compute rs For m any docum ents, s etting the co lor op tions manual ly ca n enhan ce the way the doc ument ap pears . Exampl es of these document s inclu de marketin g brochure s tha t contai n many im ages or docu ment s that ar e printed on a media type that is n ot listed in the printer d river.
HP Device Con figura tion (Mac OS X V10.3 and Mac OS X V10.4) HP Dev ice C onfigurat ion is a sof tware pro gram t hat provi des a ccess to in forma tion ab out the M FP (for exampl e, inform ation about sup plies statu s and MFP setti ngs). Use the HP Dev ice Config uratio n to monitor and mana ge the MFP fr om the computer .
Solve co mmon Macin tosh p roblems This section lists pro blems tha t can occu r when usin g Mac O S X . Solve Problems with Mac OS X Table 5-1 Probl ems with Ma c OS X The prin ter dri ver is not liste d in the Pr int Setu p Util ity. Cause Soluti on The MFP soft ware has not b een installed or was installed incor rectly.
The printer driver does not automatically set up the selected MFP in the Print Setup Utility. Cau se Soluti on The PPD f ile is cor rupt. Delete th e PPD file from the following hard -drive folde r: Library/ Printers/PPDs/Contents/Resources/<lang>.
When connected with a USB cable, the MFP does not appear in th e Printer S etup Utility a fter the M FP is sele cted. Cause Soluti on ● Ensure there are not too many U SB devices drawing powe r from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.
6P r i n t ● Load trays ● Print on spe cial media ● Contro l print jobs ● Print on both sides of the paper ● Canc el a pri nt job The HP Tool boxFX pro vides i nformatio n abou t manag ing th e MFP a nd its set tings.
Load trays Use sp ecial prin t media, such as en velopes, la bels, HP Lase rJet glossy paper , HP La serJ et Ph oto paper, and tr anspa rencies o nly i n tray 1 and t ray 2. NOTE Tray 3 is an acce ssory. It is referr ed to as optional tra y 3 in this guid e.
2. Feed print media into tray 1 wit h the s ide to be pr inted down , and the t op, sho rt edge in f irst. Mak e sure that t he m edia is in serted far enough into the M FP for the paper-f eed mechan ism to gr ab the me dia. NOTE There is a short pause befor e the p aper is pick ed up .
NOTE Instruc tions ar e the same for loadi ng me dia in tray 2 and o ptional tray 3 . 1. Pull tray 2 or o ptional tr ay 3 out of the MFP and rem ove any paper. 2. Move the r ear guid es to m atch th e paper si ze. Tray 2 and opt ional tr ay 3 acce pt severa l stand ard paper siz es.
4. Slide th e medi a-widt h guid es slig htly wid er tha n the prin t media. NOTE Load a max imum of 1 0 enve lopes in to tra y 2 w ith the fl aps on the rig ht side, the side to be prin ted fac ing up, a nd with the s hort edg e lead ing in to the MFP.
5. Load the m edia. NOTE If this is specia l pap er su ch as labe ls, tra nspar encies, HP L aserJet glos sy paper, HP Laser Jet Pho to pape r, and letter head o r printe d form s, load it w ith the s ide to be printe d on facing u p and th e top ed ge towar d the f ront of the tray.
7. Slide the tray in to the MFP. The back of the tra y protrude s from the back of the MF P. NOT E When prin ting on both s ides, see P rint on both si des of the pap er for l oadin g ins tructi ons.
Print on special media Table 6-1 Special medi a print ing guid elines provid es gu idelines for printi ng on s pecia l me dia. W hen printi ng on a s pecia l type of me dia, p rinting speeds m ight b e autom atically changed to i mpro ve the output quality for that spec ific media .
Control print j obs When c hangin g print se ttings , follow the hiera rchy of h ow changes are pri oritized . (Note that the na mes of comman ds and dial og boxes migh t vary depending on the s oftware program.
Settin g Description NOTE An Administrator or i ndividual user can set the HP ToolboxFX to direc t the MFP to pull from a tray that is pre-co nfigured for a spe cified Type or Si ze . This is helpful when f requently printing on the same type of media; a dedicat ed tray is already pre- configured for printing.
Print from Windows 1. Load the p rint med ia. 2. On t he File menu of yo ur app lication , cli ck Page Setup or a similar command . Ens ure the s ettings are corre ct for this document. 3. From the File menu, cl ick Print , Print Se tup , or a sim ilar com mand.
Print on both sides of the paper NOTE For 2-s ided pri nting, load a p re-prin ted for m and l etterhe ad int o tray 1 face -up w ith th e top edge o f th e page load ed into the MFP. Load pr epri nted forms and l etterhead i nto tray 2 an d tray 3 f ace-down with the top e dge at the front of the tray.
NOTE Flip paper befo re continu ing. 3. After the job is f inish ed print ing, r emov e any bl ank paper as pro mpted by the c ontro l pan el. Li ft the printed stack fr om the output bin and insert the pr inted st ack wi thout rota ting th e stack over into the tray t hat was used for the f irst part of the job.
Cancel a pr int jo b A pri nt job ca n be c anceled from: ● A program ● A print queue ● The Canc el bu tton NOTE When a p rint job appea rs to have star ted (i t shows in the queue) , can cel it f rom t he workst ation.
7 Color ● Overview ● Manage c olor op tions ● Match col ors ENWW 63.
Overview The M FP prov ides care fully designed and tested color t abl es to p rovide smooth , accu rate c olor rendi tion of all prin table co lors. HP pro vides on line t ool s to he lp bus inesses of al l si zes w ith their color printi ng. HP' s Offi ce Col or Pri nting Center ( http:// www.
Manage co lor options Setting color options to Automatic typica lly pr oduces t he b est pos sible print qualit y for co lor docum ents. However , in so me situ ations, yo u might want to pr int a co lor docum ent in gr ayscal e (black and shade s of g ray) or t o chan ge one of the MFP' s color optio ns.
Edge Control The Edge C ontrol setting de termi nes how e dges are rend ered. Edge Contro l consi sts of two compon ents: Adap tive Halftoni ng and Trap ping. Ad aptive H alftoni ng increas es the edg e sharpnes s. Trapp ing re duces the e ffect of co lor-pla ne mis registr ation by sli ghtly overlappi ng the edg es of adja cent objects .
Neu tral Gr ays The Neutral Grays settin g deter mines the met hod for cr eating gray colo rs tha t are used in text, gr aphics, and ph otogra phs. ● Black Only gener ates neutr al colo rs (gr ays and blac k) by using o nly b lack to ner. This o ption guara ntees that neu tral color s do not have a co lor ca st.
Match colors Matchin g MFP output c olor to the c omputer s creen is c omplex b ecaus e MFPs and computer mon itors use differ ent method s of produc ing color . Monitors dis play colo rs by light pi xels usin g an RGB (re d, green, blu e) color pr ocess, but MF Ps print col ors using a CMYK (cyan, mage nta, yell ow and black ) proc ess.
8C o p y NOT E The HP Color La serJet CM1015/ CM1017 MFP do es no t supp ort copyin g sli des or photo negati ves. ● Basi c copy fu nct ions ● Copy paper ENWW 69.
Basic copy fu nctions This MFP can compl ete these basic copy fu nction s. Start a copy job 1. Load the orig inal docum ent onto the fla tbed sca nner face- down (one page at a time) with the upper- left corner of the do cument loca ted in the lower-right corner of th e glass.
Copy pa pe r This MFP suppor ts: Paper type Supporte d paper type ● Letter ● Legal ● A4 ● Pre-printed ● Letterhead ● Transparencies ● Pre-punched ● Labels ● Bond ● Recycled ● Col.
Table 8-1 C opy Quality Setti ngs (use the Quality button on the HP Color Las erJet CM1015 MFP) Input type Description Mixed Documents that include both text and graphics.
Colo r ba la nce op tion Description ● Blue ● Red ● Green Increases or decreases the amou nt of this color in a copy output. Background Increases or decreases the bac kground color in a copy. For instance, if you are making a copy of a document that was printed on pink paper, this inc reas es or decrea ses that color in the copy.
NOTE The change in the settin g remai ns active for about two mi nutes afte r the copy job has been completed . Duri ng this time, Settings=Custom appears on the device control - panel disp lay.
NOT E The change in the se tting remain s activ e for about two mi nutes after the cop y job has been c omplete d. During th is ti me, Settings=Custom appears on th e devic e co ntrol-pa nel displa y. Chang e the defa ult media s ize in th e medi a input tray to m atch th e outpu t size , or part of t he copy can be cut of f.
76 Chapter 8 Copy ENWW.
9S c a n NOT E The HP Co lor Las erJet CM 1015/CM 1017 MFP d oes n ot suppor t scann ing s lides or photo nega tives . ● Scan metho ds ● Supporte d file type s ● Scan from the devic e control pa.
Scan me thods There are sev eral wa ys to scan a docu ment. ● Scan fr om the device control p anel : Start s canning d irect ly using the control -pane l scan but tons. Press Scan To to scan to a fold er (Windo ws only) or to scan to e-m ail. For more in formation , see Scan .
Supported fi le types HP scann ing softwa re support s these file type s for scans ini tiated from the contr ol panel : ● .bmp ● .gif ● .jpg ● .pdf ● .png ● .tif (com pres sed) ● .tif In a ddition, H P Sol ution Center also su pports thes e file types fo r sc ans initia ted from the workstat ion: ● .
Scan fr om the devi ce contro l panel Use the follo wing i nstru ctions to sca n direct ly fr om th e devic e co ntrol panel. NOTE The compu ter connec ted to the device mus t be turned on.
4. Select S ave it to m y com puter and press Next . Type the e- mail ad dress, su bject, an d note in the text bo x and clic k Next . 5. Select the quality a nd cl ick Next . 6. Type the e-mail addre ss i n the text bo x. Se lect t he box fo r Send the new destination to the MFP .
Scan by using HP Sol ution Cente r (Windows) Use the HP So lution Center s oftware progra m to s can a do cumen t or photo . To view HP Solution Cen ter ● Double-c lick the HP Solutio n Center ic on on the Windows desktop. OR ● On the Win dows ta skba r, cl ick Sta rt , Programs (or All Programs in Wind ows XP), HP , then HP Solution Cent er .
Scan from the device and H P Director (Macint osh) The proced ures des cribed in this section ar e for Maci ntosh OS X V1 0.3 and V10. 4. For more in formati on about tasks and se ttings desc ribed i n this sect ion, s ee the H P Direc tor o nline Help.
Scan us ing TWAI N-compli ant and W IA-compl iant software The MF P is TWAIN- compl iant and W indows Ima ging Ac quisi tion (W IA)-c omplia nt for Windows XP and beyo nd.
Scan a ph oto 1. Place th e phot o on th e flat bed sc anner w ith the pictu re-side d own an d the up per-left corn er of t he photo in the lower -right corne r of the glass. 2. Gently cl ose the li d. 3. Scan the photo u sing one of the scannin g meth ods.
Scanni ng resol ution is meas ured in pixel s per inch (ppi) . Color, grayscal e, and black and white def ine the numb er of c olors po ssib le. Ad just th e scanner hard ware resol ution to up to 12 00 ppi . The soft ware can per form an enhanc ed r esolution up to 19,200 ppi.
10 Photo NOT E Thi s secti on applie s only to the HP Col or LaserJ et CM1017 MFP. NOT E Thi s MFP su pports only JP EG forma t. ● Insert a memo ry card ● View or rotate ph otos f rom the memor y .
Insert a memory card The HP C olor Lase rJet CM10 17 MFP can re ad the fo llowing memo ry-car d types: ● CompactF lash ● Memory Sti ck and Mem ory Stick PRO ● MultiM edia ● Secure Di gital (SD) ● Smart Media ● xD NOTE The mem ory car d may ha ve unl imited memor y, but the MFP only r ecogn izes up t o 9,999 photos per car d.
Now p rint phot os us ing th e HP C olor LaserJe t CM10 17 MFP. NOT E In sert only one memo ry c ard into the MF P at a time. If two or more are inse rted, t he MF P displa ys a n erro r mess age. Fo r mor e in format ion a bout m emory -card mess ages, see Contr ol- pane l message s .
View or rotate photos from the memory ca rd After a m emory card i s inserted i nto the correct slo t, the MFP reports the numbe r of pho tos on the memory card and sh ows th e fir st photo o n the card in the disp lay scree n. NOTE If any b uttons or key s are not p ressed for five minut es the disp lay scree n goe s bla nk.
Create a phot o slideshow o n the graphica l display screen After a mem ory ca rd i s ins erted in to t he corr ect slot, the MF P can r ead th e imag es to dis play a slide show. To crea te a slid eshow 1. Press Photo Fea tures and choo se Slideshow .
Enable or disable a me mory card 1. In the embedd ed Web serve r, select Print and Memor y Card . 2. Select or desele ct the la bel Enable M emory Card . When t his box is not select ed the contr ol pane l disp lay says Memory card sl ots are disabl ed when a memo ry car d is inse rted.
Print ph otos directly from th e memory card 1. After in serti ng the memory card into the MF P (see Inse rt a memo ry car d ), select p hotos by: ● Press t he Left arro w or the Ri ght ar row to scro ll throu gh the image s. ● Press OK to select or des elect th e imag es.
Print and scan photo s from a proof she et Preview im ages an d print photos from a p roof she et. A proof sheet can contai n as many as 20 images. This fea ture h as bee n opti mized an d test ed for use with Genu ine HP Toner Suppli es. 1. Insert the m emory card into the d evice.
Save photos to the workstation fr om a memory card 1. Insert the memo ry card into the MFP. See Insert a m emory card . 2. From the w orks tation, click on My Comp uter and look fo r the removab le dr ive (me mory c ard). I f My Computer does not rec ogniz e the memory card , enter a IP ad dress ( an e xample, 192.
Print ph otos using the Photo Features b utton 1. Insert the memory card into the MFP. S ee Insert a memory ca rd . 2. Press Photo F eatur es and s elect Easy photo print . 3. Press Up arrow or Down arrow to se lect on e of th e foll owing men u item s, the n press OK .
Print a memo ry card ind ex 1. Insert the memory card i nto the MFP . See Insert a memory c ard . Press P hoto Feat ure s to choose one of these option s: ● Index print ● Best Ph oto ● Fast 2. Press Up ar row or Down ar row to s elect Index print then press OK .
98 Chapte r 10 Photo ENWW.
11 Network Setup an d Administration (HP Color LaserJet CM1017 MFP) ● Set up the M FP and use i t on t he netw ork NOT E Co nfigurin g TCP/IP settings are complic ated a nd sho uld o nly be perfo rmed by experi enced network admin istra tors.
Set up the MFP and us e it on the network Hewle tt-Pack ard re comm ends usin g the HP s oftware ins taller availab le on the M FP CD -ROMs to i nstal l nece ssary so ftware in the fo llowing net work setup s.
NOT E Thi s co nfigurati on sup ports pr inting fr om th e client worksta tions. Clie nt ar e not able to initiat e a scan from the MFP. 1. Insert the M FP CD-ROM int o the c omputer. If the MFP is already set u p, clic k Install Software to start the softwa re inst aller.
Use the control panel ● Network co nfigur ation pa ge ● Configu ration page ● IP configur ation ● Link speed settings Network configuration page The Ne twork co nfigur ation pag e lis ts the current n etwork settings and other M FP properti es.
9. Press OK to mov e the cursor to the next tri plet. Whe n the addres s is c omplete p ress OK to brin g up the confirmati on screen . 10. The graphical sc reen displa ys Yes . Pre ss OK to save the confi guration, or to delet e and re-e nter another I P addres s, p ress Le ft arrow or Right ar row , which ch anges the display to No .
NOTE The s etting must match wit h the n etwork device to wh ich you are c onnectin g (a network hub, sw itch, gate way, or comp uter). 5. Press OK . The MFP may pow er cycle. Supported network protocols This table lis ts the netwo rking service s/pro tocols supp orted on the HP Col or LaserJ et CM101 7 MFP.
Service name Description MFP to generate a unique IP a ddress. For example, the IP address 169.254.0.10 represents a series of triplets ranging from 0 to 254; t his address is not manually configurable.
NOTE When as signing IP addre sses , always c onsult the I P addre ss adm inistrat or. Setti ng the wrong a ddress can d isable o ther e quipme nt ope rating on the network or interfer e wi th commu nicat ions.
Class A Network A ddress Netwo rk 15 xx x xxx xxx Example of a node ’s IP Address on Subnet 1 210 1 25 7 Example of a node ’s IP Address on Subnet 254 210 254 64 2 The Cl ass A IP networ k addres s 210 h as been as signed to compa ny AB C. To allo w additi onal ne tworks at com pany ABC ’s site , the subn et mas k of 255 .
Resolve communica tio n problems with the network Check the fol lowing items to ver ify the M FP is comm unica ting with the net work. This informati on assume s a N etwork c onfigu ration page has alr eady b een p rinted. See Ne tworki ng pag e (HP C olor Lase rJet CM1 017 MFP onl y) .
If yes, the pr oblem i s workstat ion-spe cific. Ve rify th at both wor kstat ions are us ing the same netw ork settings. CAUTION Do not as sign ident ical TCP/ IP addre sses to tw o netwo rk dev ices on the same network.
110 Cha pter 1 1 Ne twork Setup and A dmini stration (HP Col or La serJet C M1017 MFP) ENWW.
12 How do I? Use this se ction to perfor m basic task s with the HP Colo r LaserJe t CM1015/C M1017 MF P Series. ● Contro l panel and other set ting s: How do I? ● Contro l-pan el menu s ● Print.
Contro l panel and o ther setti ngs: How do I? This se ction discusse s contro l-pane l settin gs. HP Color LaserJet C M1017 MFP control panel features The HP Color L aserJet CM101 7 MFP c ontain s the fol lowing ligh ts and buttons o n the contr ol pa nel: NOTE Print a demo page by pressin g the Sc an To and Start Scan buttons simulta neousl y.
2 Amber activity light : An error has occurred. Printer requires attention. 3 Up arrow (^): Press to enter t he main menu sy stem or navigate t o the previous menu it em, or previous item in the selection list. 4 Cancel (X): Whenever the R eady light blinks, press to cancel a print job.
After 60 minutes of i nactivit y, the co lor grap hics dis play go es into Sl eep Stat e and the s creen sh uts off comple tely. The di splay turns bac k on when you perfo rm an opera tion, suc h as pressi ng a contro l panel butt on, or in serting a me mory ca rd, acce ssing the H P All-in -One fr om a conne cted compu ter.
Control-pane l menus Use the control-panel menu s To gain acces s to the control -panel menus, use t he following steps. 1. Press Menu . 2. On the HP Co lor L aserJet CM1015 M FP, pre ss Left arrow or Ri ght a rrow to navigate the li st ings. On the HP Co lor L aserJet CM1017 M FP, pre ss Up ar row or Down arrow to nav igate the li sting s.
Menu item Su b-me nu it em Sub-m enu it em Description Contrast Incre ases or decreases the differences between whites and blacks of a copy. Lightness Incre ases or decre ases the background c olor in a c opy. Grayness Incre ases or decreases the color in the color copy of a black and white origin al.
Menu Ite m Description PCL6 f ont lis t Prints a list of all installed PCL6 fonts. Service page Starts the cl eaning mode and restores factory set tings. Table 12- 3 Photo Setup Menu (Availab le only from HP Color Laser Jet CM1017 MFP) Menu Ite m Description Default image si ze Set up default image size.
Menu Item Su b-me nu it em Sub-m enu it em Description Pres s OK to select the default setting. Selec t Override to pr int on a different size paper after a specified delay. Selec t Cancel job to auto matica lly canc el t he print job after a specified dela y.
Menu ite m Description USB speed Less paper curl When printed pages are consistently curled, this option sets the printer to a mode that reduces curl. The default setting is Off . Archive print When printing pages that will be stored for a long tim e , this option sets the printer to a mode that reduces toner smearing and dusting.
Print: How do I? Use this sect ion to answer printing question s. System Settings The HP ToolboxFX System Set tings fol der cont ains links to the fo llowin g mai n page s: ● Device info rmation . V iew infor matio n abou t the M FP, suc h as the desc ription and a contac t person.
Paper handling Use the HP Too lboxF X paper -hand ling o ptions to confi gure the defaul t setti ngs. Th ese are t he same options that ar e availa ble on th e System set up and Paper setup menus on the con tro l panel . For more inform ation, se e Control -pane l menus .
Print density settings Descripti on and a positive shadow adjustment), use a positive contrast setting. To decrease the difference between light and dark colors (equivalent to a positive h ighlight adjustment and a negative shadow adjustment), use a negative contrast setting.
WARNING! Foll owing these ste ps wi ll cl ear the pa ssword a nd all of the c hanges yo u have made to the M FP sett ings. 1. On the c ontro l pane l, pre ss Men u . 2. Press the navig ation ar rows to selec t the Ser vice menu. 3. Press OK . 4. Press the navig ation ar rows to selec t the Re sto re defa ul ts menu.
PCL5c Configur e these PC L5c setting s: ● Font number ● Font pitch ● Font point si ze ● Symbo l set ● Append CR to LF ● Form l ength PostScript Use the PostS cript o ption when us ing t he Post Script print p ersonali ty.
Selecting print media settings When a job i s se nt to th e printe r, the print er driv er contr ols what p aper tr ay is us ed to pull media throu gh the printer. By d efault, the print er au tomatical ly sele cts th e tray, but a s pecif ic tray c an be chose n based on thr ee us er spec ified s etting s: Source , Type , and Size .
Task Drive r Tab Option Print multiple pages on one sheet of paper (N-up printing) Fini shi ng Pages per sheet Reduce or enlarge a document before printing Effects Fit to Page Print the first page on dif ferent paper Paper/Q uality Appropriate paper size Change color settings Color Settings Create and use Quick Sets.
temp orary f or prin t jobs th at are run whi le the program is sti ll op en, or c hanges to the d efault settin gs can be p ermanent ; they are in effect now and in the fu ture.
● Envelope s with a pe el-of f adhesive s trip or with mo re than one flap that fol ds over to sea l must us e adhesive s that are com patibl e with the heat and pr essure in the fuser. CAUTION Fai lure to follow the guidelin es above can r esult in jams.
Heavy pape r ● Do not us e pape r that is h eavier t han the recomm ended media spec ification for t his M FP. Se e Me dia supp orted on thi s MFP for more informati on. ● For tray, media orienta tion, and driver s ettings, se e Print on spec ial med ia .
Copy and Sc an: How do I? Use this sect ion to answer copy and scanni ng questi ons. Scan from the device co ntrol panel Use the follo wing i nstru ctions to sca n direct ly fr om th e devic e co ntrol panel. NOTE The compu ter connec ted to the device mus t be turned on.
3. Select Attach to a new e-mai l and click Next . 4. Select S ave it to m y com puter and press Next . Type the e- mail ad dress, su bject, an d note in the text bo x and clic k Next . 5. Select the quality a nd cl ick Next . 6. Type the e-mail addre ss i n the text bo x.
Photo: How do I? (HP Col or Lase rJet CM 1017 MFP on ly) Use this secti on to answer photo questio ns. Print photos directly from th e memory car d 1. After inser ting the mem ory ca rd into the MFP (s ee Insert a me mory card ), select photos by: ● Press t he Left arrow or the Right ar row to scro ll through the im ages.
3. If more than 20 J PEG files ex ist on the memory card, press Up arrow or Down a rrow to select o ne of the f ollowing menu i tems, then pre ss OK . ● All photos : X represents the number of JPEG files the MFP detects on the card. Selectin g this option prin ts all JPEG files on the memory card.
Network : How do I? (HP Co lor Lase rJet CM 1017 MFP only) Use this secti on to answer netwo rk questi ons. Find the ne twork IP address The netw ork IP ad dress is located on the Network re port pag e. To print a Netw ork re port pa ge from the cont rol pan el: 1.
Maintenance: How do I? Use this se ction to ans wer MFP mai ntenance qu estion s. Set the system password Use HP ToolboxF X to set a syst em passw ord. 1. Open HP Too lboxFX and click System S ettings . NOTE If a password has bee n set for the MFP previ ously, you are prompted to typ e the passwor d.
Clean the scanner glass Dirty glass from debris may caus e scan a nd co py im age d efects . 1. Turn devi ce off, unplu g the power cord fr om the elect rical socke t, and raise the lid. 2. Clean the glass by using a soft lint- free cloth that has been moi stened wi th nonabras ive glass cleaner .
Environm ental d iffere nces or agi ng print c artridg es mig ht caus e fluctuat ions i n image densit y. The MFP accoun ts for th is wi th im age st abiliz ation co ntrol . The MFP a utomati cally cali brates at v ario us time s to maintai n the highes t level of print qua lity.
Clean the paper path using HP ToolboxFX NOTE Use the f ollowi ng pro cedure to clean the paper p ath using th e HP Too lboxF X. To c lean the engi ne whe n the c ompute r is runn ing an oper ating sy stem t hat doe s not support HP T oolboxFX, find u tilcl eanpag e on th e MFP CD-ROM f or in structio ns on the clea ning page.
13 Managing and maintaining the multifunction peripheral (MFP) This MFP includes sev eral software tools that help mon itor, troub leshoo t proble ms, and main tain the MFP.
Information pages Specia l pages re side with in the MFP memo ry. These pages help di agnos e and solve MF P problem s. If the MFP lang uage wa s not corr ectly s et durin g inst allation, set t he lan guage m anual ly so t hat the pages p rint in one of the s upport ed lan guages.
1. Produc t Information . Displays b asic in format ion ab out the MFP, s uch as the produ ct nam e and the serial numb er. 2. Memory . Lists memory -relate d info rmation, such as th e total memory that is ins talled .
3. Paper Settings . Lists informa tion ab out the medi a type for each tr ay and about th e type settings for all the med ia that the MF P suppor ts. 4. Copy Settings . Lists current MFP defau lt copy i nformation. 5. Product Se ttings . Lists i nforma tion a bout the MFP, i ncludin g the l anguag e and the comp any name.
1. Print car tridge area . D ispla ys a s ection for e ach of the pri nt ca rtridges and provid es i nformat ion about HP print ca rtridges . This infor mation includes the pa rt numbe r for each prin.
1. Network Hardware Configuration . Dis plays curren t MFP hardwa re confi gurat ion s uch as status , hardware address , firmwa re da tecode , link speed informa tion, and c onnect ion ti meout. 2. Enabled Feat ures . Displ ays passw ord, netwo rk protocol, m emory card, LPD print ing, Bonj our, and HPSLP set tings.
Print the usage page by: 1. Press Menu . 2. Press the navig ation ar rows to sel ect the Reports menu. 3. Press OK . 4. Press the navig ation ar rows to sel ect the Usage page .
Menu map The m enu ma p list s the me nu str uctur e for ea ch op tion av ailab le on the cont rol panel. To print a menu map 1. Press Menu . 2. Use the n avigat ion ar rows to sele ct the Reports menu. 3. Press OK . 4. Use t he navig ation a rrows to sel ect Menu struc ture .
HP Toolbox FX HP T oolboxF X is a softwa re program that p erforms thes e tasks : ● Checks the MFP statu s. ● Conf igur es the MFP set tings . ● Display s problem sol ving i nformatio n.
Status The HP ToolboxFX Stat us folde r contains links to the followi ng main pa ges: ● Device Stat us : View MFP sta tus infor matio n. This page ind icates MF P conditions such as a jam or an emp ty tr ay. W hen a pr oblem is cor rected w ith the MFP, c lick Refres h butto n to update the MFP status .
Alerts The HP ToolboxFX Alerts folder con tains li nks t o the fo llowi ng main pages: ● Set U p Stat us Al erts : Set up th e MFP to s end pop-up alerts for cert ain ev ents, such as low to ner levels . ● Set U p Ema il A lert s : Se t up th e MFP to sen d e-mail alert m essages for certain events, such as low to ner lev els.
System Settings The HP ToolboxFX System Set tings fol der cont ains links to the fo llowin g mai n page s: ● Device info rmation . V iew infor matio n abou t the M FP, suc h as the desc ription and a contac t person. ● Paper handling . Change the M FP pape r-handli ng se ttings , such a s defa ult pap er size an d defaul t paper type.
Paper handling Use the HP Too lboxF X paper -hand ling o ptions to confi gure the defaul t setti ngs. Th ese are t he same options that ar e availa ble on th e System set up and Paper setup menus on the con tro l panel . For more inform ation, se e Control -pane l menus .
Print density settings Descripti on and a positive shadow adjustment), use a positive contrast setting. To decrease the difference between light and dark colors (equivalent to a positive h ighlight adjustment and a negative shadow adjustment), use a negative contrast setting.
WARNING! Foll owing these ste ps wi ll cl ear the pa ssword a nd all of the c hanges yo u have made to the M FP sett ings. 1. On the c ontro l pane l, pre ss Men u . 2. Press the navig ation ar rows to selec t the Ser vice menu. 3. Press OK . 4. Press the navig ation ar rows to selec t the Re sto re defa ul ts menu.
PCL5c Configur e these PC L5c setting s: ● Font number ● Font pitch ● Font point si ze ● Symbo l set ● Append CR to LF ● Form l ength PostScript Use the PostS cript o ption when us ing t he Post Script print p ersonali ty.
Use the e mbedded We b server When th e MFP i s direc tly connected to a comput er, use the HP Toolb oxFX to v iew Web pages for the MFP st atus. When the MF P is connect ed to the network, the embedd ed Web serve r is automati cally avail able. Access the em bedded Web server from a ny s upport ed br owser.
NOTE Once the URL is open, bookm ark it for easy return. 1. The embe dded Web serv er has three tab s that conta in MFP settings and infor mation : ● Information tab ● Settings tab ● Networking tab 2. Click th e approp riate tab. Information tab The Information pages group consis ts of the follo wing p ages.
Netw orking tab This tab all ows the ne twork ad ministr ator to contro l MFP net work-r elated settin gs when it is connect ed to a n IP-based networ k. ● IP Configuration : Sets the IP con figuration. ● Advanced : Ena bles netw ork featu res such as SLP Config, DHCP, BOOT P, and AutoIP.
Manage supplies For w arranty in format ion ab out the se supp lies, see Print Ca rtri dge Li mited Warra nty State ment . Supplies li fe The li fe of a print cart ridge depend s on th e amou nt of ton er tha t prin t jobs re quire .
Check and order supplies us ing HP Solution Center In HP S olutio n Cente r, sele ct the MFP. The dev ice sta tus pa ge sh ows supp lies infor mation .
HP anti-counterfeit sup plies Web site Visit the HP anti-co unterfeit supplies Web s ite at htt p://www.hp.c om/ go/a ntico unterfeit i f the sup plies status gau ges or HP Too lboxFX in dicate s that the prin t cartridge is not an HP print cartridge and you think that it is genuine.
Clean the sc anne r glass Dirty glass from d ebris m ay c ause sc an and co py i mage defects. 1. Turn devi ce off, unplu g the power co rd from the electrical soc ket, and rais e the lid. 2. Clean the glass by using a soft lint-free cloth that has been moi stened with nonabras ive glass cleaner .
Clean the MFP Duri ng the p rinting pr ocess, paper, tone r and d ust par ticles c an accum ulate i nside the MF P. Over time, this b uildup can cause print-qu ality probl ems suc h as toner s pecks or sm earin g. This MFP has a clea ning mode tha t can corr ect and prevent these types of p roblems .
Cartridge-out over ride The H P Col or Laser Jet CM 1015/CM 1017 M FP dis plays an Order s upplies mes sage when a car tridge is runni ng low and a Replace supplies messag e when a cart ridge h as been deplete d. To ensu re optimal print quality, HP recommends replacing a cartridge when the Replace s upplies messag e is displa yed.
Change pri nt cartridges When a prin t cartri dge ap proaches t he end of us eful l ife, the control pane l displ ays a message recom mending or derin g a replacem ent. The MFP can contin ue to pri nt using the c urrent pr int cartr idge until th e co ntrol panel displa ys a messag e ins truct ing car tridg e re placemen t.
2. Remove th e used p rint cartr idge fro m the MFP. 3. Remove the ne w print car tridge from the bag. Pla ce the used prin t cartridg e in the bag for recy clin g. 4. Grasp both si des of the print cartr idge by the blu e handles and dis tribute the ton er by gent ly rocking the prin t cartri dge fr om side to s ide.
5. Remove th e shi pping locks and th e shippi ng tap e from the new pr int ca rtridge. Disc ard the s hippin g tape an d shippi ng lo cks acco rding to l ocal r egulati ons. 6. Align the prin t cartr idge w ith the tr acks i nside the MFP , and using the ha ndles, insert the print cartrid ge until it is f irmly se ated.
8. Installati on is comple te. Pl ace th e use d print cartr idge in the bo x in which the ne w cart ridge arrive d. See the enclo se d recycl ing guid e for recycli ng instr ucti ons. 9. When us ing a non-HP pri nt cartr idge, check the MFP co ntrol panel for furth er ins tructi ons.
Calibrate the MF P The M FP autom atically self -calibr ates, but cali brati on se ttings c an be manu ally adj usted by us ing th e HP Tool boxFX. Environm ent al differe nces o r agin g print c artri dges mig ht caus e fluctuat ions i n image density.
14 Problem solving ● Problem solving p roces s ● Contro l-panel mes sages ● Solve p rint problem s ● Resolve copy problems ● Resolve sca nning p roblems ● The dev ice con tro l pane l disp.
Problem solving p r ocess Use the probl em solvin g checklis t to reso lve MFP is sues. Problem solving checklist Follo w these steps w hen tr ying to solve an M FP pro blem.
Step numb er Verification step Possible problems Soluti ons 5 Does the MFP print from the computer? Connect the network cable or USB c able to the MFP and t he computer. Use a word- processing application to send a print job to the MFP. Software is not installed correctly or an error occurred during software installation.
Contro l-panel messag es The foll owing are c ontrol-p anel war ning icon s that may be seen on the HP Color LaserJe t CM1017 M FP. General error Memory card error Paper error Paper jam Attention Scanner error The m ajori ty of the co ntrol-pa nel me ssages are i ntended to g uide t he user thro ugh ty pica l operat ion.
Control panel message De scription Recommended action 10.000x Supply Error E-label cannot be read or print car tridge is not properly installed. 10.0000 = Black print cartridge 10.0001 = Cy an print cart ridge 10.0002 = Magenta print cartridge 10.0003 = Ye llow print cartr idge 1.
Control panel message Des cription Recommended action 57 Fan Error Turn off then turn on The device has experienced a problem with its internal fan. Turn off the power by using the power switch, wait at least 30 seconds, then turn on the power and wait for the de vice to initialize.
Control panel message De scription Recommended action HP supplies installed The printer transitioned from having one or more non-HP supplies to having all HP supplies installed. No action required. Incorrect <color> cartridge The <color> print cartridge may be crooked, or installed in the wrong print cartridge s lot.
Control panel message Des cription Recommended action Memory c ard is unsupported The memory card that you have inserted is not a type that is supported.
Control panel message De scription Recommended action Non -HP <c olor > i nsta lled A non-HP <color> cart ridge is installed. Displays one of the following messages: ● Non-HP black installed. Press OK to accept. ● Non-HP magenta installed.
Control panel message Des cription Recommended action Ready The supplies gauge displays the consumption le vels of print ca rtridges. This is the messa ge that displays when the non-HP supply is first installed. supply is low and using Over ride may res ult in unsatisfactory print quality.
Solve prin t problems Print-quality probl ems The foll owing se ction s help ide ntify an d resol ve print- qualit y issu es. Identifying and correcting print defects Use the chec klist a nd pr int-quali ty i ssues chart s in th is s ection to s olve p rint-qua lity probl ems.
Proble m Cause Soluti on Print is light or faded. The m edia might not m eet HP specifications . Use media that meets HP specifications. One or more pr int cartridges might be low. When using non-HP print cartridges, no messages appear on the control panel or in the HP ToolboxFX.
Proble m Cause Solution The amount of background toner shading becomes unacceptable . The media might not meet HP specifications. Use a dif ferent paper w ith a lighter basis weight. Very dry (lo w humidity) conditions can increase the am ount of background shading.
Proble m Cause Soluti on Marks repeated ly appear at even intervals on the unprinted side of the page. Internal parts m ight have toner o n them. The problem typically corrects its elf after a few more pages. The paper path m ight need cleaning. Clean the MF P.
Proble m Cause Solution The printed page cont ains wrink les or creases. The media might be loaded incorrec tly. Verify that the media is loaded corre ctly and that the m edia guides are not too tight or too loose against the stack. See Load trays . Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray.
Proble m Cause Soluti on Only black is printing when the docum ent should be printing in color. Color mode is not selected in the program or printer driver. Select color mode instead of grayscale mode. The correct print er driver might not be selected in the pr ogram.
Proble m Cause Solution The finish on the printed color p age is inconsistent. The media might be too rough. Use a sm ooth paper or print media, such as a high-quality paper that is made for color laser MFPs. Generally, smoother media produces better the results.
Proble m Cause Soluti on Poor print quality or t o ner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is emboss ed or from a faulty paper lot. Verify that the appropriate media type was selected in the printer driver. Try another k ind of pape r, between 100 and 250 Sheffield, 4% to 6% moisture content.
Proble m Cause Solution MFP does not pull media from the media input tray. The MFP might be in manual feed mode. ● If Manual feed ap pears on the M FP control-panel displa y, press OK to print the job. ● Verify that the MFP is not in manual feed mode and pr int the job ag ain.
Proble m Cause Soluti on Pages did not print. The MFP might not be pulling media correctly . See Media-handling problem s . The media is jamming in the MFP. Clear the jam. The USB cable mi ght be defe ctive or incorrectly c onnected. ● Disconnect the U SB cable at both ends and rec onnect it.
Resolve copy problems The fo llowin g are a few si mple steps that can impr ove copy qual ity: ● Use qual ity original s. ● Adjust t he contro l-pan el settin gs for the type of orig inal. ● Use the Text s etting for items that contai n mostly text .
Proble m Cause Solu tio n Vertical white or f aded stripes app ear on the copy. The media m ight not meet HP specifications. Use media that meets HP specifications. S ee Media supported on this MFP . One or more print cartridges might be low. Replace any low print cartridges.
Resolve s canning probl ems Use th e tabl e to solve image- scan is sues. Proble m Cause Solution The scanned image is of poor quality. The original might be a second- generation photo or picture. ● To eliminate th e patterns, try reducing the s ize of the image after scanning.
Proble m Cause Soluti on The scan takes too long. The resolution or color level is set too high. Change the re solution and color level settings to t he correct s ettings fo r the job. The s oftware is set to s can in colo r. The system default is color, which takes longer to sc an even when s canning a monochrome original.
Proble m Cause Solution original, c lose the flatbed scanner c over, then re-scan t he original. ENWW Reso lve scan nin g problem s 19 3.
The d evice control p anel displ ay has bla ck lines or do ts, or become s blank CAUTION Stati c electri city ca n cause unexpe cted black lines or dots to appear on the devi ce control panel d ispla y.
Clear paper jams Occa sional ly, paper or other pr int me dia can become ja mmed du ring a p rint j ob. Some caus es inclu de the follow ing even ts: CAUTION Do NOT us e any tool or sharp obj ect to help remov e paper ja ms. ● The inp ut trays are l oaded impro perly or over filled.
Clear jams from insid e the MFP CAUTION Jam s in this area might resul t in loo se toner on the p age. If ton er gets on clo thes or hands, wash them in cold wate r. (Hot wate r sets the ton er into the fabr ic.) 1. Open the front doo r. CAUTION Do not plac e anyt hing on the transfe r belt , which is locate d on the ins ide of th e front door.
2. Carefully grasp the j ammed pap er by both co rners and pull slo wly t o remove the paper . 3. Close the front do or. ENWW Clear paper jams 197.
Clear jams from tray ou tput area CAUTION Jam s in these ar eas might resul t in loose ton er on the pa ge. If toner get s on clothes or hands, wash them in cold wat er. (Hot water sets the toner into the fabric .) 1. Carefully grasp the ja mmed paper by both corne rs and pull slo wly to remove the pa per f rom the top bin.
Clear jams from the back of the MFP 1. Open the back cov er. 2. Remove a ny ja mme d pape r. ENWW Clear paper jams 199.
3. Clos e the back cover. Clear jams from tray 2 o r optional tray 3 NOTE Before atte mpting to clear jam s from t ray 2 or opti onal tray 3, remov e any jams inside the MF P. 1. Pull tray 2 or o ptional tr ay 3 out of the MFP . 2. Carefully grasp the ja mmed paper by both corne rs and pull slo wly to remove the paper .
3. Slide th e tray into the MFP. 4. Open and close the fr ont door. ENWW Clear paper jams 201.
Additi onal pr oblem s olvi ng tool s The s ection descri bes t he tool s that can hel p sol ve probl ems with th e MFP. Device pages and reports This se ction descri bes the p ages a nd re ports tha t help diag nose and sol ve MFP proble ms. Demo page To verif y that th e MFP i s function ing pr operly, print a Demo p age.
To restore t he factory-set de faults 1. Press Menu . 2. Press the nav igation ar rows to se lect Servic e , t hen pres s OK . 3. Press the nav igation ar rows to se lect Restore defaults , th en pres s OK . The MFP automatical ly restarts. Clean the paper path The M FP featu res a spec ial c leaning mode t o cle an the paper pa th.
204 Cha pter 1 4 Pro blem solving ENWW.
15 Work with memory This se ction provide s in format ion a bout th e followi ng to pics: ● MFP memo ry ● Insta ll memory DIMMs ● Chec k DIMM ins talla tion ● Enable m emor y ENWW 205.
MFP memory The HP Color L aserJet CM101 5/CM1017 M FP h as one d ual in line memory module (DIMM) slot for upgradi ng the MFP capa biliti es with the fo llowing opt ions: ● More MFP memor y. DIMMs are a vailabl e in 64 MB , 128 MB , and 256 MB for a m aximum o f 35 4 MB.
Install memory DIMMs When inst alling m ore memory for the MFP, it i s possibl e to inst all a DIM M to print characters fo r languag es su ch as Chin ese, o r for th e Cyr illic alpha bet.
4. Release th e locks on ea ch si de of the DIMM s lot. 5. Remove th e DI MM from the an tistatic package. 6. Holding the DIMM b y the edges as shown in th e illust ration , alig n the notches on t he DIMM wi th the DIMM slot.
7. Firmly pres s the DIM M stra ight in to the slot. F irmly clos e the locks on each si de of the DIMM unti l they snap i nto pl ace. 8. Close the DIMM door.
9. Reconnect the po wer cabl e and turn o n the MFP. 10. Go to Check DIM M in stalla tion . 210 Cha pter 1 5 Work with mem ory ENWW.
Check D IMM installation Check that the DI MMs a re inst alled corr ectly a nd wo rking . 1. Turn the MFP on. Check th at the Ready light is on after the MFP h as co mplete d the st artup sequence . If an error me ssage appears, a DIMM might have be en incor rectly install ed.
212 Cha pter 1 5 Work wi th mem ory ENWW.
A Accessories and s upplies information The list s of accesso ries in this sect ion was cur rent at the time of pr inting . Ordering inf ormati on and availa bility o f the a ccesso ries might chang e during the l ife of the MFP . For the m ost cur rent or dering inform ation, vi sit http: //www.
Supplies Produc t name Description Part n umber Black print c artridge Life of 2,500 pages at approx imately 5% coverage. Q6000A Cyan print cartridge Life of 2,000 pages at approx imately 5% coverage. Q6001A Yellow print cartridge Life of 2,000 pages at approx imately 5% coverage.
Cable and interface acces sories Produc t name Description Part n umber USB cable 2-meter standard USB-compa tible device connector C6518A Paper ha ndlin g acces sories Produc t name Description Part n umber Tray 3 (Optional) Optional 250- sheet universal input tray (included with th e HP Color L aserJet CM1015/CM1017).
Paper and other p rint media Produc t name Description Part n umber HP Multipurpose paper 75 g/m 2 (20 lb), 96 bright HPM1120 (letter) HPM1420 (legal) HP All-in-One Printing Paper 81 g/m 2 (22 lb), 96.
Suppleme ntary Documenta tion A pri nted copy of th is user guide is ava ilable i n the follo wing l anguages . Table A-1 User guides Languag e Part number English CB394-90907 Catalan CB394-90908 Chin.
218 Ap pendix A Acces sories and suppl ies info rmati on ENWW.
B Service and support ENWW 219.
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color Las erJet CM1015/ CM1017 MFP 1 year, Limited Warranty HP warrant s t o you, the end-u ser c ustom er, th at .
Print Ca rtridge Li mited Warra nty Statement This HP prod uct is w arran ted to be free from d efects i n materi als a nd wo rkmansh ip. This war ranty d oes n ot apply to pro ducts that (a) have bee.
HP Customer Care Online se rvices For 24-hou r acces s to inform ation by usin g a modem or Int ernet conne ction World Wide Web: Updated HP MFP software, pr oduct and su pport in formation , and printe r driver s in several la nguages can be obtain ed from htt p://www.
To lo cate H P-Author ized Dea lers in the U nited S tat es or Canada, call 1 -800-24 3-9816 (Uni ted S tates) or 1-800 -387-386 7 (Canada ). Or, go to http://ww w.hp.com/ go/cpo suppo rtgui de . For ser vice fo r yo ur HP pr oduc t in ot her coun tries/r egions, call the H P Cust omer S upport t elephon e number fo r your co untry/region.
Repa cking the MFP If your MFP needs to be m oved or shipped to anot her l ocatio n, perfor m the f ollowi ng pr ocedure to rep ack the MF P. CAUTION Ship ping damage as a r esult of i nadequ ate packi ng is the cus tomer's respon sibil ity.
Service information form WHO IS RETURNIN G THE EQ UIPMENT? Dat e: Person t o cont act: Phone: Alternate contact : Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number: Serial number: Please attach a ny relevant printouts.
226 Ap pendix B S ervice and supp ort ENWW.
C Specifications This section con tains infor mation about MFP spec ificat ions. ● Multif unctio n peripher al (M FP) spec ifica tions ENWW 227.
Multifunction periphe ral (MFP) spec ifications Table C-1 Ph ysical Spe cifications Specifications HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP Device weight (without cartridges) 19.4 kg (42.75 lb) 19.6 kg (43.2 lb) Device weight, including 4 cartridges 22 kg (48.
Table C-4 Power consumption (average, i n watts) 1 Produc t model Prin ting (Colo r) 2 Printing (Black and White) 2 Copying 2 Ready 2 Power Save Of f HP Color LaserJet CM1015 MFP 200 W 190 W 150 W 18 W 18 W 0 W HP Color LaserJet CM1017 MFP 200 W 190 W 150 W 18 W 18 W 0 W 1 Values subject to change, s ee http:/ /www.
Category Specifications Curl in ream Flat w ith in 5 mm (0 .2 inch) Cut-edge conditions Cut with sharp blades with no visible fray Fusing compatibility Must not scorch, melt, offset , or release haza rdous emissions when heated to 210°C (410°F) for 0.
D Regulatory information This se ction conta ins the fo llowin g informati on: ● Introductio n ● FCC regul ations ● Environ me ntal Produ ct Stewa rdsh ip prog ram ● Decl arati on of conf ormi.
Introd uct ion This sect ion contains the followin g regul atory infor matio n: ● FCC regul ations ● Environ mental Pr oduct Stewa rdship pr ogram ● Service and s uppor t ● Declarat ion of con.
FCC regula tions This equ ipment has b een tes ted and found t o comp ly with t he lim its fo r a Class B di gital device, p ursua nt to Part 15 of the FCC rule s. These li mits are des igned to pr ovide rea sonable pr otectio n against har mful interfe rence in a reside ntial i nstal lation .
Environm ental Product Stewar dship pro gram Protecting the environment Hewle tt-Pack ard C ompany i s com mitted to provid ing q uality produc ts i n an environ mentall y soun d manner . This product h as be en des igned with sev eral attr ibutes to minimi ze im pacts on o ur envir onmen t.
HP Printing Supp lies Returns and Recycling Program Information Since 1992, H P has off ered HP Laser Jet s upplies return and r ecycli ng free of char ge. In 2 004, HP Planet Partne rs fo r Las erJet S upplie s was availa ble in 85% o f th e world marke t wher e HP Lase rJet su pplies are s old.
Disposal of waste equipment by users in private households in the European Union This sy mbol o n the prod uct or on its p ackag ing in dicates t hat this prod uct must no t be dispos ed of wi th your o ther household waste .
Declaratio n of confor mity Declaration of Conformity according to ISO/ IEC Guide 22 an d EN 45014 Manufact urer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Bouleva.
Country/reg ion-specific safety statements Laser safety statement The Center for Devic es and Rad iologica l Health (CDRH) of t he U.S. Foo d and Drug Ad minis tration has implem ented regula tions for laser produ cts manufac tured since Augu st 1, 1976.
Japanese Power Cord Statement ENWW Coun try/regi on-spec ific safe ty sta tements 239.
Finnish laser statement LASERTUR VALLISU US LUOKAN 1 LASERL A ITE KLASS 1 LASER APPARAT HP Color Lase rJet CM 1015/CM 1017 -lase rkirjo itin on käytt äjä n kannal ta turvall inen lu okan 1 laser laite. Norm aalissa käy tössä kirjo ittime n su ojakot eloint i estää las ersä teen p ääsyn laitteen u lkopu olelle .
Index Symbols/Numeri c s 4-Color option 67 A access ories part numbers 21 4 Adaptiv e Halftoni ng optio ns 66 add folder de stinations (Windo ws) 80, 130 adding mem ory 206 adding pap er 50 address , .
quality, a djusti ng 71 reducin g 74 cove r pages 4 1 cove rs 41 cove rs, docum ent paper sp ecificat ions 13 crease s, res olve prob lems 18 3 crooke d pages 18 2, 186 curl ed media 182 cust omer s u.
HP Printi ng Suppli es Returns and Recycl ing Prog ram 234 HP Sol ution Cen ter 8 HP Sup portPac k 223, 236 HP Toolbox FX cal ibrat ing MFP 136, 137, 168 Documenta tion t ab 149 Help tab 149 Network S.
pages per she et 41 resolve probl ems 185 sele cting 12 specifi cati ons 229 tran sparen cies 16, 1 28 types that may damage the printer 14 types to avoid 14 wrinkle d 183 memory enabling 43 , 205, 21.
photo rotate from d isplay screen 90 view fro m memor y card 90 photo index 8 7 photo memor y cards 4 photo pri nting 87 photos memory cards, in serting 88 printing an i ndex 97 printing directl y fro.
RGB colo r option s 66, 68 roller s, orderin g 216 S scalin g docum ents copyin g 7 4 Scan T o butt on, progr ammin g 80, 130 scanner s, c olor matchi ng 68 scanni ng black an d whi te 86 blank pa ges.
part numbers 21 4 repacki ng MF P 224 servic e infor mation fo rm 225 telephone number s HP fraud hotli ne 160 HP Printi ng Supplies Returns and Recycli ng Progr am 235 suppo rt 222 temperat ure spe c.
248 Ind ex ENWW.
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*CB394-90907* *CB394-90907* CB3 9 4 - 909 0 7 © 2006 Hew lett -P ack ard De velopment C ompany , L.P . www .hp .com.
An important point after buying a device HP (Hewlett-Packard) LaserJet CM1015 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) LaserJet CM1015 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) LaserJet CM1015 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) LaserJet CM1015 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) LaserJet CM1015 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) LaserJet CM1015, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) LaserJet CM1015.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) LaserJet CM1015. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) LaserJet CM1015 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
