Instruction/ maintenance manual of the product LaserJet 4V HP (Hewlett-Packard)
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HP LaserJet 4V and 4MV Printers User’s Manual.
© Copyright Hewlett- Packard Company 1994 All Rights Reserved. Reproduction, a da pt a ti on, or translation withou t prior written permission is prohibited, exce pt a s allowed under the copyright laws.
Conventions This manual uses the following conventions: Bold indicates emphasis or a minor heading. Italic refers to a document title or is used for emphasis. COMPUTER type indicates text visible on a computer screen. DISPLAY FONT indicates text visible on the printer control panel’s display.
Supplementary Documents The technical reference guides listed below are designed for programmers. The paper specification guide is useful for purchasing agents and paper buyers.
Customer Service Customer Support Customer S upport options US and Canada Customer Support Assistance (208) 323-2551 Mon-Fri 7 a.m. to 6 p.m. Wednesday 7 a.m. to 4 p.m. (Mountain Time) During the W arranty Period Obtaining Printer Dri vers Phone: (303) 339-7009 Internet: Anonymous FTP to 192.
Contents 1 About Yo ur Printer Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 The HP LaserJet 4V Printer . . . . . . . . . . . . . . . . . . . . . . . 1-2 Enhanced Print Quality . . . . . . . . . . . . . . . . . . . .
Printing on Custom-sized Paper from the MP Tray . . . . . . . . . . 3-15 Printing Letterhead Documents, Preprinted Forms, and Special Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Reserving or Locking Out the MP Tray or Paper Cassettes .
Saving Energy with Power Save . . . . . . . . . . . . . . . . . . . . 5-17 6 PostScript Prin ting Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Using the Right Printer Driver . . . . . . . . . . . . . . . . . . . . .
Repetitive Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20 Improperly Formed Characters . . . . . . . . . . . . . . . . . . . 8-20 Line at Edge of Paper . . . . . . . . . . . . . . . . . . . . . . . . . 8-21 Understanding Printer Messages .
F Sales and Servic e Offices Calling for Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-1 Index Contents-5.
Contents-6.
1 About Y our Printer Introduction This chapter introduces the features listed below for the HP LaserJet 4V and 4MV printers (Figure 1-1). More information about these features appear in later chapters.
The HP LaserJet 4V Printer The HP LaserJet 4V printer provides 16-page-per-minute printing of Letter or A4 paper at true 600-dpi (dots-per-inch) resolution.
Paper Handling Your printer arrives with a pull-down Multipurpose (MP) Tray to handle a variety of print media. The MP Tray holds approximately 100 sheets of paper, and adjusts to print on an envelope, labels, or transparencies. You also receive two interchangeable 250-sheet Paper Cassettes for Letter or A4, and 11x17 or A3 paper.
Input/Output (I/O) Features Standard built-in Bi-Tronics parallel interface allows high-speed two-way communication between the printer and your computer.
PCL T ypefaces Figure 1-2 About Your Printer 1-5.
The HP LaserJet 4MV Printer The HP LaserJet 4MV printer offers all the features of the HP LaserJet 4V printer, plus is fully configured with additional memory, Adobe’s PostScript Level 2 language, and an HP JetDirect interface that allows you to connect your printer to LocalTalk or Ethernet networks.
PostScript T y pefaces Figure 1-3 About Your Printer 1-7.
Accessories and Options You can increase your printer’s capabilities by adding accessories and options such as the 500-sheet Universal Lower Cassette and replacement 250-sheet Paper Cassettes shown in Figure 1-4. Table 1-1 on the next page lists the paper sizes and capacity for each option.
Option Part Number Description or Use T oner Cartridge C3900A Replacement toner cartridge. Memory upgrades 1 MByte - C3130A 2 MByte - C3131A 4 MByte - C3132A 8 MByte - C3133A 16 MByte - C3146A Y ou can upgrade to a total of 68 MBytes of memory , in the HP LaserJet 4V and upgrade to 44 MBytes in the HP LaserJet 4MV .
HP LaserJet 4V/4MV Printer Parts The following illustrations show the locations and names of key printer parts (Figures 1-5 through 1-7). 1. Front cover 7. 250-sheet Letter or A4 Paper Cassette 2. Control panel 8. Front cover release button 3. Output bin 9.
1. Print density dial 3. Location of toner cartridge 6. T ransfer roller 2. Arrow guide for in sta lling toner cartridge in printer 4. Fuser 7. Multipurpose (MP) T ray 5.
1. Optional PostScript Disk Accessory location 4. HP JetDirect interface (optional on LaserJet 4V printer) 6. Dust cover for 250-sheet 1 1x17 or A3 Paper Cassette 2. Parallel Bi-T ronics interface 7. Serial number location 3. Single In-line Memory Module [SIMM] slots 5.
2 Software For Y our Printer Introduction This chapter introduces the software you received with your printer and briefly describes its features. It also lists additional software you can obtain for your printer by contacting HP Distribution or your authorized HP dealer (see the inside cover of this manual).
Software for the HP LaserJet 4V Printer The HP LaserJet 4V printer comes with Windows and DOS software drivers that you need to use your printer with Hewlett-Packard’s PCL printer language. Drivers are program files that allow your software to use the printer’s features, including the internal typefaces.
Software for DOS Included with your printer is a package that contains drivers and installation instructions for serveral DOS applications. If a driver for your DOS software package was not included, contact your software manufacturer.
Software for the HP LaserJet 4MV Printer In addition to the capabilities of the HP LaserJet 4V printer, the HP LaserJet 4MV printer comes with both the PCL and PostScript languages and connectivity features.
PostScript Driver for W indows 3.1 The HP LaserJet 4MV printer comes with a printer driver for use with Adobe’s PostScript language. Once you install this driver, most of your printer’s features are available from the Print Setup dialog box within your Windows applications.
Microsoft LAN Manager and IBM LAN Server This software helps network administrators quickly setup HP LaserJet printers through an OS/2 server. Along with an installer, there are two software components. The Redirector allows the redirection of print data from a spooler directly to the HP LaserJet printer.
3 Printing T asks Introduction Your new LaserJet printer makes it easy for you to perform a wide variety of printing tasks. You can print on several sizes and weights of paper and envelopes, as well as on transparencies and labels.
Printing Paper from the Best Paper Source Your printer can print on envelopes and all the paper sizes identified in Figure 3-1 and Table 3-1 using the adjustable Multipurpose (MP) Tray (1) the Letter or A4 Paper Cassette, and 11x17 or A3 Paper Cassette (2 ) that arrived with your printer.
Selecting Paper a nd Oth er Print Media Table 3-1 presents guidelines to select supported paper for printing from the MP Tray or Paper Cassette. (See Appendix C for more information.) MP Tray Dimensions Weight Capacity Maximum Paper Size 1 1.7 x 17.7 in 297 x 450 mm Single sided:16 to 20 lb.
Paper Cassette Dimensions Weight Capacity Paper , Letter 8 1/2 x 1 1 in 216 x 279 mm Single sided: 16 to 28 lb. (60 to 105 g/m 2 ) 250 sheets of 20# paper Paper , A4 8.3 x 1 1.7 in 210 x 297 mm Paper , 1 1x17 1 1 x 17 in 297 x 432 mm Paper , A3 1 1.7 x 16.
Loadin g Paper Your printer handles paper from the Multipurpose (MP) Tray ( 1 , Figure 3-2 ) or a Paper Cassette ( 2 , Figure 3-2 ) . By default, the printer draws first from the MP Tray, unless you specify otherwise through your software or the control panel configuration.
Loading Paper into the Letter or A4 Paper Cassette The Letter or A4 Paper Cassette holds approximately 250 sheets of paper. See Table 3-1 and Appendix C for media specifications.
3 Slide in a stack of paper until it is in solid contact with the rear of the cassette. Press down on all four corners of the paper stack so paper rests flat in the cassette, fits under front metal holders, and below back tabs. Make sure the height of the paper stack does not exceed the limit mark on the right side of the cassette.
Loading Paper into the 1 1x17 or A3 Paper Cassette The 11x17 or A3 Paper Cassette holds approximately 250 sheets. See Table 3-1 and Appendix C for media specifications.
3 Slide in a stack of paper until it is in solid contact with the rear of the cassette. Press down on all four corners of the paper stack so paper rests flat in the cassette, fits under front metal holders, and below back tabs. Make sure the height of the paper stack does not exceed the limit mark on the right side of the cassette.
Loading Letter , Legal, 1 1x17, A4, or A3 Paper into the MP T ra y The Multipurpose (MP) Tray allows you to feed one sheet of paper at a time, or to automatically feed a stack of approximately 100 sheets. The MP Tray can be used for standard and custom-sized papers, envelopes, labels, and transparencies.
4 Place paper in the MP Tray, with side-to-be-printed down. The height of the paper stack should not exceed the limit mark on the paper width guides. Paper loading differs by size. a. Load Letter or A4 with the top of the page to be printed placed toward the left side of the MP Tray.
Manually Feeding Pages from the MP Tr a y On rare occasions (when printing transparencies, for instance), you may want the printer to stop after each page. Usually, you select Manual Feed through your software. However, if it is not available you can set MANUAL FEED=ON in the Printing Menu of the printer’s control panel.
Printing Labels or T ransparencies from the MP T ray Print labels and transparencies from the MP Tray to prevent them from curling or jamming in the printer. Caution To avoid damaging the printer : Do not print labels or transparencies from a Paper Cassette or optional Universal Lower Cassette.
To load and p rint labels or transparencies: 1 Open the MP Tray by grasping the door on the front of the printer, at the pattern of raised dots on each side. Pull the tray down gently until it stops. 2 Pull out the tray extension if needed for the paper size you are printing.
Printing on Custom-sized Paper from the MP T ray You can print on custom-sized paper from the MP Tray. The largest size of paper supported is 11.7x17.7 inches (297x450 mm) of 20 lb. paper and the smallest size is 3.9x5.8 inches (100x148 mm). When you select custom-sized paper, the printer assumes the maximum page size is 11.
B. If your software allows for it, also set the bottom margin. Take the maximum paper length size 17.7 inches, subtract 6 inches (the length of the card). The bottom margin equals 11.7 inches. Note The edge of the paper feeding into the printer must be at least 3.
Printing Letterhead Documents, Preprinted Forms, and Special Papers Use the following procedures to print the first page of a document on preprinted or special paper and the next on different paper.
Reserving or Locking Out the MP T ray or Paper Cassettes You can reserve, or lock out, paper cassettes that hold special papers from other users. Reserve one or more cassettes (including the MP Tray) by locking them out from the paper selection process through the printer’s control panel.
Printing an Envelope from the MP T ray You can print an envelope from the MP Tray. This section explains how to print an envelope using your software application. Table 3-2 lists the kinds of envelopes you can print. Thick envelopes might jam inside the printer.
Loading an Envelope into the MP T ray 1 Open the MP Tray by grasping the door on the front of the printer, at the pattern of raised dots on each side. Pull the tray down gently until it stops. 2 Pull out the tray extension if needed for the envelope size you are printing.
Printing an Envelope from a Software Application 1 Load an envelope into the MP Tray. 2 Specify MP Tray in your software application’s printer setup and set the page-size setting to the appropriate envelope size, such as COM 10 or DL.
Printing from the Optional 500-sheet Universal Lower Cassette An optional 500-sheet Universal Lower Cassette is available for your printer. It consists of a base into which a paper cassette slides. Your printer rests on top of the Lower Cassette base.
Loading Paper into the Optional Lower Cassette 1 Pull the Lower Cassette out of the base. 2 Adjust the cassette for the paper size you want to load by moving the side paper guides and rear paper guide. The rear guide must click in the correct position for the paper size you are printing.
Stopping a Print Request You can stop a print request from your software application or from the printer’s control panel. In either case, the printer prints the pages it received and stored in memory before you stopped the print request, then cancels the remainder.
4 Und e r s t a nd in g t he Co nt ro l Pa ne l Int r od uc tio n You can perf orm most r out in e pri nt i ng tasks fro m your comput er , t hroug h y ou r softwa re ap pli c ations . Softwar e i s usu ally t he mos t conveni ent w ay t o c ont rol yo u r pri nte r.
Co n t rol P anel La y out The c ontrol p anel consi sts of a 16- character displ ay panel , t hree in dicator li ghts, and eight key s, three of w hi ch have alternate functions. I n dic a tor Lights The c ontrol panel s in di cator ligh ts are d esc ri b e d i n the follow i ng table.
Con trol Pa n el Key s No te Yo u mus t ta ke t he pri n ter o ff line (p res s [O n L i ne ] to d o so) t o use control pa nel k eys, ex cep t f or [M P]Pap er Si ze ] a nd ke y s r e la t ed to it s ope r at io n. The c ontr ol panel has two rows of ke ys.
Ke y E x pl a na ti o n [ O n L i ne ] Swit ches t he st ate of com m unicat ion bet ween compu ter and printer either on ( on l ine) or o ff ( off line). F or t he pr inter t o rec eive data, both t he On Li ne and Ready i nd i cat or l i ghts mus t be l it .
S e ttin g s a n d De fau lts The pri nter makes m ost pr in ting decisi ons based on ei ther temporar y set ti n gs or per m anent d efaults. No te S ett ings you send f rom s o f tware app lications ov err id e printer defaults.
Co n t rol Pane l Menus Pre ssing [M e nu ] g iv es y ou a c cess t o the menus , one after another. E ach menu is des c ribed i n a sepa rate t abl e in this sect i on.
Pr in ting Me n u You can o v err id e or chan ge any Prin t i ng Menu setting t hroug h mos t sof tw ar e app li cations. W hen you change a setting fr om t he p r i nt ers cont rol p anel, t he new setti n g becomes th e pri nte rs def au l t valu e.
PCL M en u PC L M enu item s all ow you to choose t he pri nters d efault font and s ymbol set . Pr inter C ont rol Lang uage ( PC L) is H P s p r i nte r lang uag e. You c an also c h ange such PCL M e nu ite ms as th e FO NT SOU RCE thro ugh y our softwa re app lica t ion .
Job M enu You can change Job M e n u i tems through y o u r s of t w are ap pl i c at ion if y ou ha v e ins tal led an a ppro p r i a te pr in ter driv er.
Conf ig ur at io n Me nu Configur at i on M enu item s c an be sel e c t ed only from the printers cont ro l panel . You canno t temporar il y ch ange them i n yo ur sof t w ar e ap pli c a t ion . I te m Op tions E xplanat i on M P TR A Y FIRST* CAS S MA NU AL D raws pap er from t he M P T r ay regar dless of paper s ize.
I te m Op tions E xpl ana tion C LR W AR N ON *, J OB A cl earabl e w ar ning indicates a tr ansient c ond it ion in the p ri nter . The pr i nt er c ontinues t o f unct ion because it i s still on l ine.
M emo r y Con f i g ura ti o n M e nu This m enu cont ains the i t em s for p ersonali ty Resour ce S av ing and I/O Bufferin g. D epend ing on how y our p r inter s m e mory i s config ured, any c om bin ation of m enu items and p ossibl e values can ap pear.
Pa rallel M en u Pa ra lle l M e nu it ems c a n be se le c t ed o nly f r o m t he p r i nt e rs co nt rol pa ne l. You cannot c h ang e or ov err i de t hem from y our software ap p li cat ion . It e m Opti ons Exp lan atio n H IGH SPEED YE S*, N O T he speed at w hich data i s transm it ted t o t he pr inter .
Te s t M e n u Tes t M enu item s can be s elected only from the p rinter s contr ol p anel . You c an not change or ov errid e t hem f r om you r sof tw ar e appli cation. S ee T est i ng Your P r i nter i n C hapter 5 fo r deta iled info r m ation about runni ng p rin ter tests an d i nter p ret i ng thei r resu l t s.
Men u o f R e se t s Addi tional reset op t i ons are av a ilabl e throug h the Menu of Resets . You can los e bu ffe r ed pag e d at a o r p rint e r c on f igu r a t ion da ta wh e n yo u s elec t t h is opti on. Us e it on ly in the following c i r cum stances: • You want to res tore the defau lt prin ter se tt i ngs.
4-16 Und ers tand ing the Cont rol Panel.
5 Special T asks Introduction This chapter explains special tasks you perform occasionally to adjust your printer, manage its memory, and fine-tune print quality using the printer’s control panel. Many of these functions can also be performed using the software that came with your printer.
Switchi ng Printer La nguages (Personalities) If more than one printer language is installed, by default your printer is set to switch automatically between languages as it receives printing jobs.
T esting Y our Printer Using the printer’s control panel, you can run the following tests to get information about your printer’s current settings, options, and print quality. (If PostScript is installed, you can also print three PostScript tests.
5 6 10 13 7 8 11 12 3 4 9 2 1 Figure 5-1 5-4 Special Tasks.
Item Key to Figure 5-1 1 Menu selections: Lists selections in the order in which they appear in the control panel display . Also includes options such as PostScript and Modular I/Os. 2 MIO information: Reserved for MIO and network statistics. For some installed MIO options, this block of information can be as long as 20 lines and three columns.
Checking Installed PCL Fonts Your HP LaserJet printer comes with 45 scalable typefaces (35 Intellifont and 10 TrueType internal scalable typefaces) and one bitmapped Line Printer font. You can find out which PCL fonts are currently installed in your printer by printing a PCL Typeface List.
Figure 5-2 Special Tasks 5-7.
How Much Memory Do Y ou Need? The amount of memory you need depends on how you use your printer. Your HP LaserJet 4V printer, which contains only the PCL language, comes with 4 MBytes of internal memory.
How Y our Printer Uses Memory The printer’s memory receives, holds, and processes data from incoming print jobs and manages downloaded resources. Resources include PCL soft fonts, symbol sets, macros, and patterns, and (when the PostScript option is installed) PostScript fonts, forms, and patterns.
You may want to change the amount of memory allocated if you download an unusually large number of fonts, or if your printer is in a shared environment.
How I/O Buffering Improves Performance When you send a job to the printer, you can get back to work more quickly after you press Print from a software program because your printer automatically reserves a portion of its memory, an I/O buffer, to hold jobs in progress.
Fine-T uning Print Q uality You can fine-tune the quality of your printer’s output by adjusting print density and setting Resolution Enhancement technology (REt). Print density and REt settings work together, so it is likely that when you adjust one, you will want to adjust the other.
T o Adjust Print Density You can change the print density using the printer’s density dial by following these steps: Warning The fusing assembly gets HOT. Do not touch the fusing assembly. 1 Using both hands, open the MP Tray by grasping the door on the front of the printer, at the pattern of raised dots on each side.
Enhancing Resolution Resolution Enhancement technology (REt) refines the print quality of characters and graphics by smoothing the fine gradations along the angles and curves of the printed image. Figure 5-3 shows two magnified images: the left one shows REt set to OFF ; the right one shows it set to MEDIUM , the default.
Figure 5-4 illustrates three REt settings. Set REt so that the REt block is a uniform gray with no vertical lines (see Image 2 below). Image 1 is too light and Image 3 is too dark. Harmonizing Print Density and REt Settings Because print density and REt settings affect each other, it is wise to adjust them at the same time.
Saving T oner with E conoMod e EconoMode lowers printing costs by reducing the amount of toner on the printed page. We recommend EconoMode for draft copy only due to substantial reduction of print quality. When set to ON , the printed image is lighter (like A, below), but still readable.
Saving Energy with P ower Save To reduce the amount of power it consumes, your printer has an adjustable Power Save feature. Power Save shuts down the printer’s fuser after the printer has been idle for a specified amount of time. The Power Save feature is both adjustable and optional.
5-18 Special Tasks.
6 PostScript Printing Introduction Adobe’s PostScript language is available as an option for the HP LaserJet 4V printer and is standard with the HP LaserJet 4MV printer. This is genuine Adobe PostScript Level 2 software and it is backward compatible with earlier versions.
Using the Rig ht Printer Driv er This chapter assumes you have an HP LaserJet 4MV printer or that you have added the PostScript language SIMM to your HP LaserJet 4V printer. To print in Adobe’s PostScript language you also need the right printer driver for your software.
Control Panel Differences As explained in Chapter 4, “Understanding the Control Panel,” pressing [Menu] gives you access to menus, one after another. Most menu items apply to all installed personalities (languages) and are the same as described in Chapter 4.
Control Panel Menu Map PRINTING MENU PCL MENU P S MENU JOB MENU CONFIG MENU MEM CONFI G MENU* PARALLEL MENU TEST MENU COPIES FONT SOURCE PRT PS ERRS RESOLUTION MP TRA Y IO BUFFER HIGH SPEED SELF TEST .
PostScript Menu When PostScript is installed, a PostScript language menu is added to the control panel system of menus. Menu Items Affected by PostScript Most PostScript menu items are similar to those for the PCL language. Those that are different are listed in the following tables.
Item Options Explanation RESOLUTION 300 or 600* If your PostScript printer driver cannot select 600 dpi, you can select 600 dpi resolution from the printer ’s control panel. Note that a file set for 300 dpi overrides the 600 dpi control panel setting for that file only , printing the job at 300 dpi.
T est M enu Item s The PostScript Test Menu includes: • PS Config Page • PS Typeface List • PS Demo Page T o print a T est Menu page 1 Press On Line] to take the printer off line. 2 Press [Menu] repeatedly until TEST MENU appears. 3 Press [Item] repeatedly until PS CONFIG PAGE (or another PS test page) appears.
PostScript Configuration Page The PostScript configuration page (the PS CONFIG PAGE item in the Test Menu) is shown in Figure 6-1. Item Explanation 1 Settings: Current printer control panel default settings and product-specific information: Printer Name: Name set by user (a network name, for instance).
Figure 6-1 PostScript Configuration Page PostScript Printing 6-9.
PostScript Demonstration Page The PostScript language demonstration page ( PS DEMO PAGE in the control panel’s Test Menu) is designed to illustrate your printer’s features and print quality when using the PostScript printer language.
Figure 6-2 PostScript Typeface List PostScript Printing 6-11.
The PostScript Disk Accessory If you have an HP LaserJet 4MV printer or if you have added the PostScript option to your HP LaserJet 4V printer, you can install the optional 42.8 MByte PostScript Disk Accessory. The PostScript Disk Accessory can be used to permanently store downloaded fonts and forms in the printer.
7 Maintaining Y our Printer Introduction Your printer requires minimum routine maintenance. This chapter explains the following tasks: • Cleaning the printer • Working with the toner cartridge •.
Printer Cleaning T a sks To clean the printer: Warning Before you begin these steps, turn the printer OFF and un plug the power cord . 1 Open the printer’s front cover. 2 Remove the toner cartridge. Caution Do not touch the transfer roller (black sponge-rubber roller) with your fingers.
W o rking with the T oner Cartridge T oner Cartridge Life The life of your toner cartridge depends on the amount of toner your print jobs require. When you print word-processed text, average toner cartridge yield is 7,500 pages, printed at 5% coverage (a typical full-page business letter is about 5% coverage).
Extending T oner Cartridge Life You can extend the life of your toner cartridge and temporarily reestablish print quality by redistributing the toner. To redistribute toner: 1 Open the printer’s front cover. 2 Remove the toner cartridge. 3 Rotate the toner cartridge back and forth 5 or 6 times to redistribute toner.
Clearing the TONER LO W Message When the toner level in the toner cartridge gets low, a 16 TONER LOW message appears in the control panel display. You can either rotate the cartridge back and forth to redistribute the toner (shown in “Extending Toner Cartridge Life” on the previous page) or replace the cartridge.
7-6 Maintaining Your Printer.
8 Solving Printer Problems Introduction This chapter discusses the following: • Troubleshooting check list • Clearing paper jams • Improving print quality • Understanding printer messages If, for some reason, the printer does not print a print job, use the “Troubleshooting Check List” section to help you solve the problem.
T roubleshooting Check List Use the following information to help solve printer problems. For networked printers, check with your network administrator if you suspect a network-related problem. Printer Response Problems Printer not ON Situation Solution Printer not plugged in.
The printer c annot pro duce a self-test prin tout Situation Solution Printer is not o ff line. Press [On Line] to place the printer off line (the printer control panel should display 00 OFFLINE ). T oner cartridge sealing tape not removed. Remove sealing tape from toner cartridge.
Software, Computer , and Printer Interface Problems Job sent to printer but nothing prints Situation Solution Printer is OFF or not connected to an active power source. Make sure the printer is ON and that it is firmly plugged into both the printer and an active power source.
Computer, network, or I/O port problems Situation Solution Printer interface problems. Run a self test to verify that the interface configurations shown on the printout match those on your host computer (see Chapter 5 for self test information). Computer software problem.
Print speed is slow Situation Solution First page takes much longer to print than following pages. Set the Power Save feature for a longer time period or turn it off (see “Saving Energy with Power Save” in Chapter 5).
Blank, garbled, or incomplete pages print or printing is interrupted Situation Solution Blank pages print. T urn the printer off then back on. T oner cartridge sealing tape has not been removed (see the Getting Started Guide or the installation guide that came with your toner cartridge).
Printer does not rec ognize typefa ces, tray selectio n, other prin ter personalities (Po stScript, etc.), o r similar requests Situation Solution Printer prin ts some wrong typefaces, fonts, formats. 1. 2. The typeface or font is not present in the printer and must be downloaded by your software application or proper font SIMM must be installed.
Manual feed pro blems Situation Solution Cannot clear manual feed messages. A previous print job may still be in the printer ’s buffer . Press [Shift] + [Reset] to remove the previous print job. Cannot print from MP T ray . Check to be sure you have selected “Manual Feed” and “MP T ray” through your software application.
250-sheet PC cassette problems Situation Solution General operation problems. For general paper operation information refer to Chapter 3 “Printing T asks” (also see “Printing from the Optional 500-Sheet Universal Lower Cassette” in that chapter , since the 250-sheet paper cassette is similar to the lower c assette).
PostScript T roubleshooting The items below are PostScript language specific and may occur where several printer languages are used and in shared printer environments. Situation Solution A text listing of PostScript commands prints inste ad o f your PostScript printing job.
Clearing Paper Jams If the message 13 PAPER JAM appears in the display panel, look for jammed paper in any of the locations indicated in Figure 8-2. If you get repeated paper jams or if the paper jam message appears repeatedly, see “Repeated Paper Jams” at the end of this section.
Note The front cover mu st be opened then clo sed to clear the paper jam message. Since jams can occur in more than one area, be sure to check all areas. Paper Path Jam Locations (shaded areas are optional assemblies) 1. Upper front cover area 4. Paper cassette pick-up roller 2.
Removing Paper J ams 1 Open the MP tray by grasping the door on the front of the printer, at the pattern of raised dots on each side. Pull the tray down gently until it stops. 2 Open the front cover by pushing up on the release button and pulling it open.
5 Remove any paper from this area by pulling it in the direction shown by the arrow then close the front cover. 6 Remove any paper from this area by pulling it in the direction shown by the arrow then close the front cover. Note If toner gets on your clothes, wipe it off with a dry cloth and wash with cold water.
Cassette Area Paper Jams Check both, the Paper Cassette and the optional Lower Cassette, for paper jams. The procedure for removing paper jams from these two cassettes is the same. 1 Remove the cassette from the printer. 2 Check the cassette pick-up roller area inside the printer.
Repeated Paper Jams Situation Solution General repeated paper jam problems. 1. 2. 3. 4. 5. 6. Check to see that media is correctly loaded in trays (see Chapter 3, “Printing T asks.”) Do not use peviously printed paper , torn, worn, or irregular paper .
Improving Print Quality Solutions to general causes of print quality problems are given in the checklist below, followed by specific samples of common print quality problems. If the listed solutions do not work, call for help (see the end of this chapter).
Dropouts If faded-out areas, generally rounded, occur randomly on the page: • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try paper from a different source. • The paper lot is bad. The manufacturing processes can cause some areas to reject toner.
Background Gray T oner Shading If the amount of background toner shading becomes unacceptable, the procedures described below may help to clear the condition: • Lower the density setting (see “Adjusting Print Density” in Chapter 5). This will decrease the amount of background shading.
Line at Edge of Paper If a line appears on the edge of the paper after printing about 10,000 pages (usually the right side and running the direction that the paper travels through the printer), the drum in your toner cartridge is wearing out. The line will grow wider , with cross-hatching.
Understanding Printer Messages The following table lists printer messages and their meanings and describes recommended actions. Messages that begin with a number are listed first, followed by messages that begin with a letter. Message Description Recommen ded Actio n Numeric Listin gs 00 READY The default ready message.
Message Description Recommen ded Actio n 09 MENU RESET Clears the page buffer , removes temporary data such as downloaded fonts, and sets user-selected defaults (such as Power Save) to their factory defaults. T o access, press [Shift] + [Reset] for about 10 seconds until RESET=MENU appears, then use the [+] key to select the kind of reset you want.
Message Description Recommen ded Actio n 18 MIO NOT READY The MIO card is not ready . The Bi-T ronics parallel port will conti nue to operate normally . If the printer MIO card is operating correctly and communicating with the network, thi s message will disapear after approximately one mi nute and no action is required.
Message Description Recommen ded Actio n 41.[X] ERROR X=1, 2, 4, or 5 A temporary printing error occurred. Remove the page from the output bin and press [Shift + [Continue] . The page containing the error will automatically be repri nted. (Note, if AUTO CONT=ON the printer will automatical ly continue printing when this error occurs).
Message Description Recommen ded Actio n 61.[x] SERVICE X=0 - 4 The printer encountered a parity error when accessing the RAM memory SIMM in slot “X”. If X=0, the slot with the defective SIMM could not be determined. Switch the printer OFF and then ON (data stored in printer will be lost).
Message Description Recommen ded Actio n Alphab etical Listings FS DISK F AILURE Printer detected a disk fai lure. Printer operation may continue, provided access to the disk is not required. Press [Shift] + [Co ntinue] , to continue printing when thi s error occurs.
Clearable W arnings If you receive a clearable warning message, the printer changed settings (see Table 8-2 below) in order to print your print job. A clearable warning appears if the printer detects a transient condition, such as an invalid or uninstalled personality, or lack of memory causes a temporary change in resolution.
Calling for Help If you try all the suggestions given in this manual and still need assistance, call the authorized Hewlett-Packard dealer where you purchased your printer. For additional sources of assistance, see the telephone numbers on the inside front cover of this manual.
8-30 Solving Printer Problems.
A Common PCL Printer Commands PCL Printer Commands (Escape Sequences) Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method to use for entering printer commands, if needed.
Figure A-1 displays the elements of a typical printer command ( in this instance a command for page orientation). Printer Command Ex planation 1 Escape character (begins escape sequence) 2 Command cat.
PCL Font Selection PCL printer commands for selecting fonts appear in the PCL Typeface List (see Chapter 5, “Special Tasks”). An example from this list is shown below. Notice the two variable boxes for symbol set “?(” and point size: If these variables are not filled in, the printer will use defaults.
Printer Command Function # Refers To ? Escape character (see T able A-1 or your software manual.) L F Line feed n/a F F Form feed n/a C R Carriage return n/a ? E Resets the printer n/a ? & l0 H Ej.
B Environmental Specifications Location Requirements Place your printer on a sturdy, level surface in a well ventilated room. The environment should be stable, with no abrupt changes in temperature or humidity and no exposure to direct sunlight or chemicals.
Specifications fo r 4V and 4MV Prin ters Physical Dimensio ns Height 12.5 in. (317 mm) Height o f Lower Cassette op tion 4.7 in. (120 mm) Width 18.1 i n. (459 mm) Width w ith exhaust g rill 18.7 in. (476 mm) Depth (body ) 20.6 in. (522 mm) Depth with 11" x 17" Cassette installed 23.
FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Safety Information Laser Safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States.
Laser Statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T HP LaserJet 4V/4MV laserki rjoitin on käyttäjän kannal ta turvallinen luokan 1 laserlai te. Normaalissa käytössä kirjoitti men suojakotelointi estää lasersäteen pääsyn laitteen ul kopuolelle.
DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer ’ s Name: Hewlett-Packard Company Manufacturer ’ s Address: 1 131 1 Chinden Boulevard Boise, Idaho 83714-1021, USA.
C Media Specifications Introduction You can use a variety of paper and other print media successfully with the HP LaserJet printer using the guidelines in this appendix. Media that does not meet these guidelines may increase the incidence of paper jams, cause premature wear to the printer, and contribute to repair costs.
Paper and Preprin ted Forms For best results, use conventional 20-lb (75-g/m 2 ) xerographic paper. Make sure the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
Adhesive Lab els Use only labels recommended for use in laser printers. To purchase labels, consult your HP authorized dealer or see the inside front cover of this manual for more information.
Envelopes You can print many types of envelopes with your printer. Some envelope styles perform better than others because their construction is better suited to feeding through a laser printer. Envelope C ons truction • Weight: The weight of the envelope paper should not exceed a 28 lb (105 g/m 2 ) rating or jamming may result.
D Memory/Personality SIMM Installation General Information Your HP LaserJet printer has four SIMM (Single In-line Memory Module) slots. Use them to install additional printer memory and printer personalities (languages, such as Adobe’s PostScript language).
Installing a SIMM Board Caution SIMM boards and your printer controller board can be damaged by small amounts of static electricity. Wear an antistatic wrist strap or touch the surface of the antistatic package before touching a board.
5 Insert the board firmly into the SIMM slot at about a 20-degree angle. Use closest open slot toward the back of the printer. 6 Rotate the SIMM toward the back of the printer to about a 45-degree angle until it clicks into the metal locking tabs. If it is properly seated, it will not lift away from the slot.
T esting a SIMM Board Use the procedures below to print a self test to verify SIMM board installation. Procedures are given for both memory and PostScript or other personality SIMMs. Memory SIMM Running a Self Test Printout 1 Plug in the power cord and switch the printer ON.
PostScript SIMM Note PostScript language SIMMs for the HP LaserJet 4 plus and 4M plus printers cannot be used in the HP LaserJet 4V and 4MV printers. Only a PostScript language SIMM designed for this printer can be used. To verify your PostScript SIMM installation: 1 Plug in the power cord and turn the printer ON.
To check memory for the 61.x SERVICE and 62.x ERROR messages: 1 Switch the printer OFF, then back ON ( data will be lost ). 2 If the error message appears again, switch your printer OFF and verify that the SIMM board is installed correctly, then switch your printer ON.
E W arranty and Software License Limited W arranty This Warranty gives you specific legal rights. You may also have other rights which may vary from area to area. Hewlett-Packard warrants its computer hardware products against defects in materials and workmanship for a period of one year from receipt by the end user.
Exclusions The warranty on your HP LaserJet printer shall not apply to defects or damage resulting from: • Improper or inadequate maintenance by customer. • Customer-supplied software or interfacing. • Unauthorized modification or misuse. • Operation outside of the environmental specifications for the product.
W arranty Limitations The warranty set forth above is exclusive and no other warranty, whether written or oral, is expressed or implied. Hewlett-Packard specifically disclaims the implied warranties of merchantability and fitness for a particular purpose.
Service After the W arranty Period If your hardware fails after the warranty period and you have an HP Maintenance Agreement, request service as specified in that agreement. If you do not have an HP Maintenance Agreement, contact a service- authorized HP dealer or an HP Customer Service Center to obtain service.
Help From the HP Customer Support Center If your organization’s support personnel or your dealer are unable to answer your question, Hewlett-Packard has a Customer Support Center available to help you. It is available from 7 a.m. until 6 p.m.; (Mountain Time) on Monday, Tuesday, Thursday, and Friday; and 7 a.
HP Software Product License IMPORT ANT : Please read thi s License carefully before using this Software. The ri ght to use this Software is granted only i f the Customer agrees to the terms of this License. If you do not agree to the terms of this Li cense, you may return the unused software for a refund.
F Sales and Service Offices Calling for Help To find a service authorized HP Dealer in the U.S., call (800) 752-0900. To find a service authorized HP Dealer outside of the U.S. contact one of the following offices: Worldwide Hewlett-Packard Sales and S ervice Offices Australia/New Zealand: Hewlett-Packard Australia Ltd.
Austria: Hewlett-Packard Ges.m.b.H. Lieblgasse 1 P .O. Box 72 A-1222 Vienna Austria T elephone: 43 222 2500-0 Belgium: Hewlett-Packard Belgium SA/NV Boulevard de la Woluwe, 100, W oluwedal B-1200 Brus.
Middle East/Africa: Middle East, Central Africa Sales Headquarters Hewlett-Packard S.A. 7, rue du Bois-du-Lan P .O. Box 364 CH-1217 Meyrin 1 (Geneva) Switzerland T elephone: 41 22/780 71 1 1 Switzerla.
Mexico Guadalajara: Hewlett-Packard de México, S.A. de C.V . Montemorelos No. 299 Fracc. Loma Bonita Zapopan C.P . 45060 T elephone: 31-46-00 Mexico, D.F .: Hewlett-Packard de México, S.A. de C.V . Av . Periférico Sur No. 6501 T epepan, Xochimilco C.
Index ! 11x17 paper size 3-3 A A3 paper size 3-3 A4 paper size 3-3 accessories compatible 1-8 memory SIMM D-1 part numbers 1-8 PostScript SIMM D-1 acoustic emission s B -2 adhesive labels 3-13, C-3 Ad.
sizes 3-3 specification s 3- 19, C-4 environment al conservation 5-15, 5-17 specification s B -1 - B-2 error messages 8-22 - 8-28 PostScript 6-5 See also troubleshooting escape charact er A-2 dBase A-.
M Macintosh 1-6 security 2-4 software 2-4, 6-12 macros downloading 5-9 maintenance 7-1 manual feed 3-12 envelopes 3-21 labels 3-13 letterhead 3-17 selection 4-7 margins envelope guidelines 3-21 maximu.
paper trays See also cassette, paper Parallel cable 1-9 Parallel Menu control panel 4-13 parts 1-9 PCL commands A-1, A-4 font selection 5-7, A-3 language 1-2 language switching 5-2 manageme nt 5-10 me.
R radiati on performance B-4 radio recept i on B-3 RAM recommenda tions 5- 8 Ready light 4-2 recycling toner cart ri dge s 7-3 Redire ctor 2- 6 repacking guide line s E-4 repair warranty E-3 reserving.
troubleshooting check list 8-2 - 8-6, 8-8 - 8-10 faster printing 5-11, 5-17, 8-6 formatting 8-8 general description 8-1 Lower Cassette 8-9 manual feed 8-9 messages 8-22 - 8-28 networks 8-5 paper C-2 P.
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However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) LaserJet 4V. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) LaserJet 4V along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
