Instruction/ maintenance manual of the product J4500 HP (Hewlett-Packard)
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HP Officejet J4500 All-in-One series User Guide.
Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice.
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Contents 1 Get started Find other resources for the product ............................ ............................................ .................7 Understand the device parts ....................... ............ ............................ ... .
4 Copy Make copies from the device control panel ......................................... ....................................30 Change the copy settings ................. ... ................ ... ............... .... ............... .... ...........
Receive a fax ......................................... ................................ ........ ................................ .........48 Receive a fax manually ............ ............................................................. ..........
Set up faxing for the device ................... .................. .............. .................. .............. .... ........... ..67 Set up faxing (parallel phone systems) ............................. ..................... ...... ..............
Poor print quality and unexpected printouts ....................................... ...................................117 Common poor quality printout problems .......... .............. ... .............. ............... .. .............. .118 Meaningless characters print .
Obtain HP telephone support ........ .. ........... .......... .. ........... ............ .. .......... ........... .. .......... ....150 Before you call .............................. .......................... ..... .......................... .....
1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Understand the device parts Find other resources for the pro.
Resource Description Location • Ink levels • Ink cartridge health status HP Web sites Provide the latest printer software, and product and support information. www.hp.com/support www.hp.com HP telephone support Lists information to contact HP. During the warranty period, this support is often free of charge.
4 Scanner glass 5 Automatic document feeder Printing supplies area 1 Front access door 2 Ink cartridges Back view 1 Rear universal serial bus (USB) port 2 Power input 3 1-LINE (fax) 4 2-EXT (phone) (c.
Device control panel buttons and lights The following diagram and related table provide a quick reference to the device control panel features. Label Name and Description 1 Keypad : Enters values. 2 A tte ntion light : Indicates an error condition. 3 Back button : Reverts back to its previous setting or upper level menu.
Label Name and Description 17 Original loaded indicator 18 Paper jam indicator Connection information Description Recommended number of connected computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2.
2 Use the device This section contains the following topics: • Use device control panel menus • Device control-panel message types • Change device settings • Use the HP Solution Center (Window.
Status messages Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the date and time appear if the device is turned on.
To change settings from the HP Solution Center (Windows) Ÿ See Use the HP photo and imaging software . To change settings from the HP photo and imaging software (Mac OS) 1. Click the HP Device Manager icon in the Dock. 2. Select the device in the Devices drop-down menu.
Regardless, the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon.
Load an original on the scanner glass You can copy, scan, or fax up to letter- or A4-size originals by loading them on the glass. NOTE: Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see Clean the device .
automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected. TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray.
• Do not overload the trays. For more information, see Understand specifications for supported media . • To prevent jams, poor print quality, and other printing problems, avoid the following media.
Understand supported sizes Media size Main tray Standard media sizes 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) B5 (182 x 257 mm; 7.17 x 10.
Media size Main tray B7 ISO 10 x 15 cm (tab) 4 x 6 inches (tab) 10 x 20 cm (tab) 4 x 8 inches (tab) HV Cabinet 2L (same dimension as 5 x 7 inches) 13 x 18 cm (same dimension as 5 x 7 inches) Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.
Media size Main tray Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Photo L (89 x 127 mm; 3.5 x 5 inches) Borderless photo media (102 x 152 mm; 4 x 6 inches) Borderless photo media (5 x 7 inches) Borderless photo media (8 x 10 inches) Borderless photo media (8.
Tray Type Weight Capacity Envelopes 75 to 90 g/m 2 (20 to 24 lb bond envelope) Up to 30 sheets (17 mm or 0.67 inch stacked) Cards Up to 200 g/m 2 (110 lb index) Up to 80 cards Main tray All supported .
Load media This section provides instructions for loading media into the device. To load main tray 1. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray.
4. Select the media size from the Size is drop-down list. To set a custom media size: a . Click the Custom button. b . Type a name for the new custom size. c .I n t h e Width and Height boxes, type the dimensions, and then click Save . d . Click OK twice to close the properties or preferences dialog box.
NOTE: Borderless printing is not supported on plain media. To print a borderless document (Windows) 1. Load the appropriate media. For more information, see Load media . 2. Open the file that you want to print. 3. From the application, open the print driver: a .
10. Select the media source. If you are printing on thick or photo media, select the manual feed option. 11. Change any other print settings, and then click Print . 12. If you printed on photo media with a tear-off tab, remove the tab to make the document completely borderless.
A group member must be a member of the speed-dial list before you can add the member to a speed-dial group. You can add up to 20 fax numbers to each group (with up to 50 characters for each fax number). • HP Solution Center (Windows) : Open the HP Solution Center and follow the instructions in the onscreen Help.
3 Print This section contains the following topics: • Change print settings • Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver.
Change settings (Mac OS) To change the settings 1. On the File menu, click Page Setup . 2. Verify that the correct printer is selected. 3. Change the settings that you want (such as paper size), and then click OK . 4. On the File menu, click Print to open the print driver.
4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: Copying from the HP photo and imaging software is only available on the Mac OS. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes.
Change the copy settings You can customize the copy settings to handle nearly any task. When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs.
NOTE: Copy functions can also be performed using the HP Photosmart Studio Software (Mac OS). See the software's Help for more information. Set the copy paper type You can set the paper type on the device. To set the paper type for copies from the device control panel 1.
Paper type Device control panel setting Plain hagaki Plain Paper Inkjet hagaki Premium Inkjet Photo hagaki Photo Paper NOTE: Copy functions can also be performed using the HP Photosmart Studio Software (Mac OS). See the software's Help for more information.
Resize an original to fit onto letter or A4 paper If the image or text on your original fills the entire sheet with no margins, use Fit to Page or Full Page 91% to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet.
To copy a legal-size document onto letter paper 1. Make sure you have paper loaded in the main tray. 2. Place your original face up in the ADF. 3. Press the left arrow or right arrow to select Copy B&W or Copy Color , and then press OK . 4. Press right arrow until Reduce / Enlarge appears, and then press OK .
The Mixed enhancement is the default option. Use the Mixed enhancement to sharpen edges of most originals. To copy a blurred document from the device control panel 1. Make sure you have paper loaded in the main tray. 2. Place your original face down on the scanner glass.
5 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the device control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer.
When the scan is complete, the program that you have selected opens and displays the document that you have scanned. To send a scan to a program on a computer from the HP photo and imaging software 1. On the computer, open the HP photo and imaging software.
Edit a scanned original You can edit a scanned image using the HP Photosmart Software. You can also edit a scanned document by using your Optical Character Recognition (OCR) software. NOTE: To edit a scanned image, OCR software must be installed on your computer.
6 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers.
Send a basic fax You can easily send a single- or multiple-page blac k-and-white fax by using the device control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. TIP: You can also send a fax manually from a phone or by using monitor dialing.
answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from an extension phone 1. Load your originals. For additional information, see Load originals . 2. Press the left arrow or right arrow to select Fax B&W or Fax Color , and then press OK .
To send a fax using monitor dialing from the device control panel 1. Load your originals. For additional information, see Load an original in the automatic document feeder (ADF) . 2. Press the left arrow or right arrow to select Fax B&W or Fax Color , and then press Start .
To schedule a fax from the device control panel 1. Load your originals. For additional information, see Load originals . 2. Press the left arrow or right arrow to select Fax B&W or Fax Color , and then press OK . 3. Press right arrow until Fax Method appears, and then press OK .
3. Press the left arrow or right arrow until the appropriate group speed dial entry appears. TIP: You can also select a speed dial entry by entering its speed dial code using the keypad on the device control panel or you can press the Speed Dial button repeatedly (HP Officejet J4660 only).
This section contains the following topics: • Change the fax resolution • Change the Lighter / Darker setting • Set new default settings Change the fax resolution The Resolution setting affects the transmission speed and quality of faxed black-and- white documents.
NOTE: The Lighter / Darker setting applies to black-and-white faxes only, not color faxes. When you exit the Fax menu, this option returns to the default setting unless you set your changes as the default. To change the Lighter / Darker setting from the device control panel 1.
3. Press right arrow until Error Correction Mode appears, and then press OK . 4. Press right arrow to select On or Off , and then press OK . Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a . Press the left arrow or the right arrow to select Fax B&W or Color fax .
Reprint received faxes from memory If you set the Backup fax mode to On , the received faxes are stored in memory, whether the device has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received.
4. Enter the fax number of the other fax machine. 5. Press Start . NOTE: If you selected Color Fax but the sender sent the fax in black and white, the device prints the fax in black and white. Forward faxes to another number You can set up the device to forward your faxes to another fax number.
4. Press right arrow until Fax Paper Size appears, and then press OK . 5. Press right arrow to select an option, and then press OK . Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP All-in-One does if it receives a fax that is too large for the default paper size.
5. To select a fax number to block from the caller ID list, select Select no . - or - To manually enter a fax number to block, select Enter no . 6. After entering a fax number to block, press OK .
A ctivate Fax t o PC Use the Fax to PC Setup Wizard to activate Fax to PC. The Fax to PC Setup Wizard can be started from the Solution Center. NOTE: If you turn on Fax to PC, make sure the Backup Fax Reception is set to "On".
To modify Fax to PC settings from the Solution Center 1. Open the Solution Center. For more information, see Use the HP Solution Center (Windows) . 2. Select Settings , and then select Fax Settings . 3. Select the Fax to PC Settings tab. 4. Make any changes to the settings you want to modify.
Set the answer mode (Auto answ er) The answer mode determines whether the device answers incoming calls. • Turn on the Auto Answer setting if you want the device to answer faxes automatically . The device answers all incoming calls and faxes. • Turn off the Auto Answer setting if you want to receive faxes manually .
If you connect the device to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When the device detects the specified ring pattern, it answers the call and receives the fax.
Set the redial options If the device was unable to send a fax because the receiving fax machine did not answer or was busy, the device attempts to redial based on the settings for the busy- redial and no-answer-redial options. Use the following procedure to turn the options on or off.
Fax over the Internet You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet. This method is called Fax over Internet Protocol (FoIP).
5. Press right arrow to select Run Fax Test , and then press OK . The device displays the status of the test on the display and prints a report. 6. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct.
3. Press right arrow to select Fax Confirmation , and then press OK . 4. Press right arrow to select one of the following, and then press OK . Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting.
To view the fax log from the HP photo and imaging software 1. At the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software . 2. See the onscreen Help for the HP photo and imaging software for further instructions.
7 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics.
Use this tool... to obtain the following information... HP Printer Utility (Mac OS) Ink cartridge information: Open the Information and Support panel and click Supplies Status . * * Ink level warnings and indicators provide estimates for planning purposes only.
Open the Toolbox • From the HP Solution Center, click the Settings menu, point to Print Settings , and then click Printer Toolbox . • Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model Name and then click Display Printer Toolbox .
HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, order supplies online, and find Web site support information. • Open the HP Printer Utility • HP Printer Utility panels Open the HP Printer Utility To open the HP Printer Utility from the Desktop 1.
If you need to call HP, it is often useful to print the self-test report before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the tray.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) through the software you installed with the device.
Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. • Choose the correct fax setup for your home or office • Select your fax .
3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns? If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service on the same line .
NOTE: If your home or office setup is not described in this section, set up the device as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the device.
Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Voice calls, computer dial-up modem, and voice mail service (You answered Yes to questions 4, 5, and 7 only.
Case B: Set up the device with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in this section to connect a DSL filter between the telephone wall jack and the device.
Case C: Set up the device with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: • If you are using either a PBX or an ISDN converter/terminal adaptor, connect the device to the port that is designated for fax and phone use.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port 3 Telephone (optional) To set up the device with a shared voice/fax line 1.
Figure 7-5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port To set up the device with voice mail 1.
Set up the device with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the device.
Set up the device with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device.
3. Connect the DSL filter to the parallel splitter. 4. Connect the DSL modem to the parallel splitter. 5. Connect the parallel splitter to the wall jack. 6. Run a fax test. When the phone rings, the device automatically answers after the number of rings you set in the Rings to Answer setting.
• If your computer has one phone port, set up the device as described below. Figure 7-8 Back view of the device 1 Telephone wall jack 2 Phone cord provided with the device plugged into the 1-LINE po.
7. Now you need to decide how you want the device to answer calls, automatically or manually: • If you set up the device to answer calls automatically , it answers all incoming calls and receives faxes.
NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the device as described in this section.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.
• If your computer has one phone port, set up the HP device as described below. Figure 7-11 Back view of the device 1 Telephone wall jack 2 Telephone cord connected to the parallel splitter 3 Parall.
4. Using the phone cord supplied in the box with the HP device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully.
Shared voice/fax line with computer DSL/ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the device connected to the 1-LINE port on the back of the device 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You will need to purchase a parallel splitter.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service will need to be connected to additional DSL/ ADSL filters, otherwise you will experience noise when making voice calls.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls.
5 Telephone To set up the device on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Belguim (French) www.hp .be/f r/f axconf ig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Configure the device (Windows) NOTE: Microsoft Internet Explorer 6.
NOTE: You may connect the USB cable at a later time when you need to use the device. You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see Share the device on a locally shared network .
To share the device 1. Click Start , point to Settings , and then click Printers or Printers and Faxes . - Or - Click Start , click Control Panel , and then double-click Printers . 2. Right-click the device icon, click Properties , and then click the Sharing tab.
For more information about USB device sharing, see the support information on the Apple Web site ( www. apple.com ) or the Apple Macintosh Help on the computer. To share the device among computers running Mac OS 1. Turn on printer sharing on all Macintosh computers (host and clients) that are connected to the printer.
7. To reinstall the software, insert the device Starter CD into your computer's CD- ROM drive, follow the onscreen instructions, and also see Install the software before connecting the device (recommended) . 8. After the software is installed, connect the device to your computer.
6. Select Install . 7. Follow the onscreen instructions and also see Install the software before connecting the device (recommended) . To uninstall from a Macintosh computer 1. Launch HP Device Manager . 2. Click Information and Settings . 3. Select Uninstall HP AiO Software from the pull-down menu.
8 Maintain and troubleshoot This section contains the following topics: • Work with ink cartridges • Clean the device • General troubleshooting tips and resources • Solve printing problems •.
Handle the ink cartridges Before you replace or clean an ink cartridge, you should know the part names and how to handle the ink cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the ink cartridges by their black plastic sides, with the label on top.
available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. To order ink cartridges for the device, go to w ww .hpshopping.com . If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
If you are replacing the black, photo, or gray photo ink cartridge, remove the ink cartridge from the slot on the right. 4. Pull the ink cartridge toward you out of its slot.
7. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into the empty cartridge slot. Make sure you push the ink cartridge in firmly until it snaps into place. If you are installing the tri-color ink cartridge, slide it into the left slot.
To align the ink cartridges from the device control panel when prompted 1. Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK . NOTE: If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment will fail.
3. Click the Device Services tab. 4. Click Align the ink Cartridges . The HP All-in-One prints an ink cartridge alignment sheet. 5. Load the ink cartridge alignment sheet face down on the scanner glass in the front right corner with the top of the page to the right, and then press OK .
4. Click Clean the ink cartridges . 5. Follow the prompts until you are satisfied with the quality of the output, and then click Done . If copy or print quality still seems poor after you clean the ink cartridges, try cleaning the ink cartridge contacts before replacing the affected ink cartridge.
7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.
6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place.
To insert an ink cartridge into the ink cartridge protector Ÿ Place the n ink cartridge into the n ink cartridge protector at a slight angle and snap it securely into place.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass.
If you have lines or dust appearing on scanned documents or faxes, clean the mylar strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3), as shown below.
To clean the plastic strip inside the automatic document feeder 1. Turn off the device and unplug the power cord. NOTE: Depending how long the device is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in.
4. Lift the automatic document feeder mechanism. 5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it.
• The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printers & Faxes section of the System Preferences. See your computer's documentation for more information.
The device is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information.
Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray.
Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device.
Common poor quality printout problems Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges . HP cannot guarantee the quality of non-HP ink cartridges.
Check the document file The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available. Align the ink cartridges Align the ink cartridges. For more information, see Align the ink cartridges .
Clean the ink cartridge The ink cartridges may need to be cleaned. For more information, see, Clean the ink cartridges . Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts.
Printout shows bleeding colors Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges . HP cannot guarantee the quality of non-HP ink cartridges.
Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media . Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading.
• When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.
Documents are missing or faded • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough).
• Unwanted lines The scanner glass, lid backing, or frame might need cleaning. See Clean the device for more information. • Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the device.
Solve scan problems If the following topics do not help, see Support and w arranty for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information.
Part of the document did not scan or text is missing • Check the original ƕ Make sure that you loaded the original correctly. For more information, see Load originals . ƕ Colored backgrounds can cause images in the foreground to blend into the background.
Error messages appear "Unable to activate TWAIN source" or "An error occurred while acquiring the image" ƕ If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant.
Take steps to improve the scan quality ƕ Use high-quality originals. ƕ Place the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see Load originals . ƕ Adjust the software settings according to how you plan to use the scanned page.
If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed . • The fax test failed • The display always shows Phone Off Ho.
• Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.
The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
connected to the port labeled 1-LINE on the back of the device, and the other end to your telephone wall jack, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the d.
• Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.
• Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
After turning on the device, HP recommends you wait five minutes before sending or receiving a fax. The device cannot send or receive faxes while it is initializing after being turned on. Solution: If Fax to PC has been enabled, you may not be able to send or receive faxes if the fax memory is full (limited by device memory).
• The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.
• Make sure the telephone you use to initiate the fax call is connected directly to the device. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the device, as shown below.
• If you have a computer dial-up modem on the same phone line with the device, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the device from receiving fax calls.
• If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone.
Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine .
The computer cannot receive faxes (Fax to PC) Cause: The HP Digital Imaging monitor is turned off. Solution: Check the taskbar and ensure that the HP Digital Imaging monitor is turned on at all times. Cause: The computer selected to receive faxes is turned off.
Check the ink cartridges • Whenever you install a new ink cartridge, the device aligns the ink cartridges automatically. If the alignment fails, check to make sure the cartridges are installed correctly, and start the ink cartridge alignment. For more information, see Align the ink cartridges .
• In the Windows device manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (utilcccuninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver.
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur.
Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site ( www.hpshopping.com ) for the latest updates. You may also make purchases through the Web site.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 149.
Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Support process If you have a problem, follow these steps 1. Check the documentation that came with the device. 2. Visit the HP online support Web site at www.
Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the services and warranty area for information about the extended service plans.
Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the fo.
3. Remove the ink cartridges from their slots by grasping each between your thumb and forefinger and pulling it firmly toward you. 4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box.
C Device specifications For media and media-handling specifications, see Understand specifications for supported media . • Physical specifications • Product features and capacities • Processor a.
Device memory 16 MB RAM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit http://www.
Print specifications Black print resolution Up to 600 dpi rendered black (when printing from a computer) Color print resolution Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi.
• Twain-compliant interface • Resolution: 1200 x 2400 dpi optical, up to 19200 dpi enhanced • Color: 16-bit per RGB color, 48-bit total (from glass); 8-bit per RGB color, 24-bit total (from ADF) • Maximum scan size from glass: 216 x 297 mm (8.
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Kor.
FCC statement FCC statem ent The United S tates F ederal C ommunicati ons Commission (in 4 7 CFR 1 5. 1 05 ) has spec ified that the follo wing noti ce be brought to the atten tion of user s of this produc t.
VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord RoHS notices (China only) Toxic and hazardous substance table Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Nor malbetrieb nac h DIN 45 63 5 T .
Notice to users of the U.S. telephone network: FCC requirements Notice to users of th e U.S. telephone net w ork: FCC requirements This equipment com plies w ith FCC rules , P art 68. On this equipment is a label that contains, among other inf ormation , the FCC Regis tration Number and R inger Equi valent Number (REN) for this equipment .
Notice to users of the Canadian telephone network Note à l’at tention des utilisa teurs du réseau téléphonique canadien/N otice to users of the C anadian telep hone network Cet appar eil est conf orme au x spéc ificati ons techniques de s équipements terminau x d’Industr ie Canada .
Notice to users in the European Economic Area Notice to users in th e European Economic Area This pr oduct is designed t o be connected to the analog S witc hed T elecommunicati on Networks (P STN) of the E uropean E conomic Ar ea (EEA) countr ies/r egions.
Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0831. This regulatory number should not be confused with the marketing name (HP Officejet J4500 All-in-One series) or product number.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability.
Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this pr oduct must not be disposed of with y our other household wa ste .
Energy Star® notice This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active.
Index Symbols/Numerics (ADF) automatic document feeder clean 110 feeding problems, troubleshoot 110 10 x 15 cm photo paper copy 31 4 x 6 inch photo paper copy 31 A accessibility 3 accessories self-tes.
reduce 34 settings 31 specifications 158 speed 33 text, enhance 35 troubleshoot 123 Copy B&W function indicator 10 Copy Color function indicator 10 Copy menu 12 correct port test, fax 132 critical.
modem and voice mail, shared with (parallel phone systems) 89 modem, shared with (parallel phone systems) 77 monitor dialing 42, 44 paper size 51 parallel phone systems 68 PBX system, set up (parallel.
lines copies, troubleshoot 125 scans, troubleshoot 128, 129 load main tray 23 log, fax print 61 Low ink indicator 10 M Mac OS borderless printing 25 HP Photosmart Studio 14 HP Printer Utility 66 insta.
photos borderless printing 25 edit scans 39 enhance copies 36 fax 45 Photosmart Software send scans to programs 38 Photosmart Studio send scans to programs 38 poll to receive fax 50 ports, specificati.
connection types 11 distinctive ringing 56 distinctive ringing (parallel phone systems) 74 DSL (parallel phone systems) 73 fax 67 fax scenarios 69 fax, with parallel phone systems 68 ISDN line (parall.
cut-off pages, incorrect text or graphics placement 116 device control panel messages 12 fax 129 fax dial tone test failed 133 fax hardware test failed 130 fax line test failed 134 fax phone cord conn.
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P odręcznik użytk o w nik a © 2008 Hew lett-P ack ard Dev elopment Com pany , L.P . www .hp.com/support.
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