Instruction/ maintenance manual of the product HP Deskjet 9800 HP (Hewlett-Packard)
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HP Deskjet 9800 Series User's Guide.
Copyright Information © 2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Welcome Special features .............................................................................................................. ........................ 2 Using this guide ............................. .. ..................
Maintaining the print cartridges ...................... .................. ........................ ......................... ...28 Storing the print cartridges .................................................................................. 28 Printing with a single print cartridge .
Cancelling a print job ........................................................................................................ .................... 77 5 Using the Toolbox Toolbox overview ....................... ......................................
Check margin settings .................... ............................ ....................... ..................96 The printer may be in Ink-backup Printing Mode ...................................... ..........96 Verify the ink levels of the print cartridges .
Check the print cartridges ....... .................. .......................... .............. ................103 Check the graphics placement ......... ........................................ .................... .....103 Lines or dots are missing from text or graphics .
9 Customer support and warranty Obtaining electronic support .................................. ...................... .......................................... .............134 HP Instant Support ..................... .................. ......... ..
1 Welcome Thank you for buying this HP Deskjet printer. This section contains the following information: ● Special features ● Using this guide ● Finding other resources for the product 1.
Special features This printer is equipped with several exciting features. ■ Wide-format printing – Prints up to 330 x 483 mm (13 x 19 inches) or A3+ borderless. ■ Automatic tw o -sided printing (duplex unit) – Print two-sided documents automatically.
Using this guide This guide includes the following sections: ■ Getting started – Describes the printer parts and explains how to connect using a USB or a parallel cable, how to install the printer software, how to connect to a network, and how to connect to an external print server.
Finding other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: ■ Setup poster – Provides illustrated setup information. A printed version of this document is provided with the printer.
2 Getting started This section contains the following information: ● Understanding the printer parts and functions ● Configuring the printer (Windows) ● Configuring the printer (Mac OS) ● Conn.
Understanding the printer parts and functions Front view (trays, cover, and print cartridge cradle) 6 7 1 Extendable input tray 2 Extendable output tray 3 Front manual feed paper guide 4 Front manual .
Front view (input tray) 1 Input tray lock 2 Small media guide 3 Paper width guide 4 Small media ejector Printer lights The printer lights provide visual cues about the status of the printer.
4 R ESUME button and light 5 P OWE R button and light Back view 8 1 Universal serial bus (USB) port 2 Parallel port 3 Rear access panel 4 Rear manual feed slot 5 Rear manual feed paper guide 6 Rear ac.
Optional automatic two-sided printing accessory (duplex unit) The printer can automatically print on both sides of a sheet of paper when the duplex unit is attached to the back of the printer. (See Installing the optional automatic two-sided printing accessory (duplex unit) .
Configuring the printer (Windows) You can connect the printer directly to a computer, or you can share the printer on a locally shared network. NOTE You must have administrator privileges to install a printer driver in Windows 2000, Windows Server 2000, or Windows XP.
4 Follow the instructions on the screen to complete the installation. 5 When prompted, connect the USB or parallel cable to the computer and the printer. The Found New Ha rdw ar e wizard appears on the computer screen and the printer icon is created in the Printers folder.
NOTE When sharing a directly connected printer, use the computer with the newest operating system as the server. For example, if you have a computer running Windows 2000 and another computer running an older version of Windows, use the computer running Windows 2000 as the server.
Configuring the printer (Mac OS) You can use the printer with a single Macintosh computer using a USB cable, or you can share the printer among other users on a network. To install the software for a locally shared network or for a direct connection 1 Connect the printer to the computer with the USB cable or to the network with a network cable.
To share the printer on a locally shared network When you connect the printer directly, you can still share the printer with other computers using a simple form of networking known as locally shared networking. Use this configuration only in small groups or when usage is low.
Connecting to a network Your printer can be shared in a network environment by connecting it directly to a network via an optional HP Jetdirect external print server.
If the CD menu does not start automatically, click Start , and then click Run . Browse to the CD- ROM drive for the computer, click Autorun.exe , and then click Open . In the Run dialog box, click OK . 4 Click Install Printer Driver and follow the instructions on the screen to complete the installation.
Uninstalling the printer software To uninstall the softw are for Windows computers If you are using Windows 2000, Windows Server 2003, or Windows XP, you must have administrator privileges to uninstall the printer software. 1 If the printer is connected directly to the computer using a USB or parallel cable, disconnect the printer.
3 Insert the Starter CD into the CD drive. 4 Double-click the CD icon on the desktop. 5 Double-click the installer icon located in the Installer folder and follow the instructions on the screen. 6 When the Main Installation dialog box appears, select Uninstall from the drop-down list located in the upper-left part of the dialog box.
Customizing the printer software setup program The Starter CD contains a utility that allows system administrators to create customized installation packages that can be launched silently. System administrators can then distribute a customized installation package by sharing it from a local or mapped network drive.
Installing other software ■ HP photo imaging so ftw are Lets you view and edit photos and image files in Windows. To install this software, insert the Starter CD, click the HP Photo Imaging Softw ar e button on the CD browser menu, and select it from the list of software shown.
3 Using print cartridges and accessories This section contains the following information: ● Installing the optional automatic two-sided printing accessory (duplex unit) ● Using the print cartridge.
Installing the optional automatic two-sided printing accessory (duplex unit) You can print on both sides of a sheet of paper automatically when the duplex unit is installed. NOTE The duplex unit is a standard part in the HP Deskjet 9800d, 9803d, and 9808d printers.
Using the print cartridges Supported print cartridges Four print cartridges are available for use with the printer. 1 Black 2 Tri-color 3 Photo 4 Gray photo NOTE The availability of print cartridges varies by country/region. The print cartridges may come in different sizes.
For four-ink color printing, install the black and the tri-color print cartridges. For six-ink color printing, install the photo and the tri-color print cartridges to enhance the print quality of photographs.
3 If you are installing a new print cartridge, remove the print cartridge from its package, and then remove the clear nozzle protective tape by pulling on the pink pull-tab. CAUTION To prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink nozzles or copper contacts, and do not remove the copper contacts.
5 Push down on the print cartridge latch until it snaps closed. Make sure the latch does not spring back open. 6 Close the top cover. NOTE If you installed a new print cartridge, the printer aligns the print cartridges and prints an alignment page. If no alignment page prints, make sure there is paper in the input tray.
Cleaning the print cartridges This section contains a procedure for cleaning the print cartridges automatically. For information about cleaning the cartridges manually, see The printer is rejecting the pen . To clean the print cartridges automatically The print cartridges have microscopic nozzles that can clog when exposed to air for too long.
Maintaining the print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality: ■ Keep all print cartridges in their sealed packages until they are needed. Print cartridges should be stored at room temperatures between 15 ˚ to 35 ˚ C (59 ˚ to 95 ˚ F).
Printing with a single print cartridge NOTE To place the printer in Ink-backup Printing Mode , remove the empty cartridge. If one of the print cartridges runs out of ink before you can replace it, you can still print with a single print cartridge.
30 3 Using print cartridges and accessories.
4 Printing and loading media This section contains the following information: ● Selecting print media ● Loading media in the input tray ● Using the automatic paper-type sensor ● Changing print.
Selecting print media Your printer is designed to print on a variety of media types (such as plain paper, photo paper, envelopes, and transparencies) and sizes. The printer works well with most office paper types, and provides the best results on paper that accepts ink well.
Media size Input tray Front manual feed slot Rear manual feed slot A utomatic two- sided printing accessory (duplex unit) A3 297 x 420 mm (11.7 x 16.5 inches) A3+ 330 x 483 mm (13 x 19 inches) A4 210 x 297 mm (8.27 x 11.69 inches) A5 148 x 210 mm (5.83 x 8.
Media size Input tray Front manual feed slot Rear manual feed slot A uto matic two- sided printing accessory (duplex unit) 111 x 146 mm (4.37 x 5.75 inches) Envelope C5 162 x 229 mm (6.38 x 9.02 inches) Envelope C6 114 x 162 mm (4.49 x 6.38 inches) Envelope DL 110 x 220 mm (4.
Media size Input tray Front manual feed slot Rear manual feed slot A utomatic two- sided printing accessory (duplex unit) 101.6 x 279.4 mm (4 x 11 inches) Panorama 101.6 x 304.8 mm (4 x 12 inches) Photo 76.2 x 127 mm (3 x 5 inches) Photo 101.6 x 152.4 mm (4 x 6 inches) Photo with tab 101.
Media size Input tray Front manual feed slot Rear manual feed slot A uto matic two- sided printing accessory (duplex unit) Statement 129.7 x 215.9 mm (5.5 x 8.5 inches) Super B 330 x 483 mm (13 x 19 inches) Tabloid 279.4 x 431.8 mm (11 x 17 inches) Borderless Photo Panorama A4 210 x 594 mm (8.
Media size Input tray Front manual feed slot Rear manual feed slot A utomatic two- sided printing accessory (duplex unit) 215.9 x 279.4 mm (8.5 x 11 inches) Borderless Photo 279.4 x 355.6 mm (11 x 14 inches) Borderless Photo 304.8 x 304.8 mm (12 x 12 inches) Borderless Photo 10 x 15 cm 100 x 150 mm (3.
Understanding supported media types All media support up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if present, further enhances the print quality.
Media type Input tray and front and rear manual feed slots Manual duplex Auto duplex Borderless printing Other greeting cards Brochure papers HP brochure papers Other brochure papers Understanding supported media weights and capacities The following table provides information about the media weights and capacity that the paper paths can support.
Media Left and right margins Top margin Bottom margin Photo with tab 10 x 15 cm (4 x 6 inches) 3.2 mm (0.13 inch) 3.2 mm (0.13 inch) 3.2 mm (0.13 inch) Panorama media 3.2 mm (0.13 inch) 1.8 mm (0.07 inch) 14.2 mm (0.56 inch) Banner 3.2 mm (0.13 inch) 0 mm (0 inch) 0 mm (0 inch) Custom-sized media 3.
Loading media in the input tray This section explains how to load plain paper and standard media sizes and types into the input tray. Following are general guidelines for loading media into trays: ■ If you are printing on thick or photo paper, you can use the rear manual feed slot.
NOTE When 215.9 x 279.4 mm (8.5 x 11 inch) paper is loaded in the input tray, the tray extension will close to the edge of the paper and leave a slight gap between the extension and the tray. The tray extends further to accommodate larger-sized media.
Using the automatic paper-type sensor The automatic paper-type sensor automatically selects the print settings appropriate for the media in the printer, particularly when used with HP media.
Changing print settings You can change print settings (such as media size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the printer driver.
Understanding smart software features The printer driver provides the following smart software features. To access the printer driver, see Printing a document .
■ Print in Sepia : Print images in a brownish tone to give them an antique look. On the Color tab, select the Print in Sepia check box. ■ Print in black and white : Both black and white and color documents can be converted to grayscale. For Windows, on the Color tab, select the Print in Grayscale check box.
Printing a document The steps to print a document vary depending on the software program. In general, follow this procedure to print a document. NOTE You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-down list.
Printing with the front or rear manual feed slot If you are printing one or just a few photos, envelopes, or sheets of paper, you can use the front manual feed slot and leave your regular media in the input tray.
Loading the front manual feed slot NOTE If there are any printouts on the output tray, remove them before using the front manual feed slot. 1 Extend the output tray. 2 Slide the paper guide to the left to its outermost position. 3 Lift the clear plastic flap and insert the media into the narrow opening between the output tray and the plastic flap.
Loading the rear manual feed slot 1 Before you load the paper, adjust the paper guide to the size of paper you are printing by aligning it with the appropriate icon below the rear manual feed slot. 2 Insert a single sheet of paper print-side up into the left side of the rear manual feed slot.
Printing on various media types NOTE Use HP media for optimum print quality. These media types are specifically designed to work with your printer. See HP supplies and accessories for part numbers and ordering information. If you are printing transparencies, HP recommends removing each transparency as it prints and setting it aside to dry.
Printing on custom-sized paper NOTE The paper width must be between 76.2 and 330.2 mm (3 and 13 inches); the paper length must be between 127 and 1,270 mm (5 and 50 inches) You can also access this feature from the Printing Shortcuts tab.
Printing on envelopes NOTE If you are printing one or just a few envelopes, you can use the front manual feed slot. See Printing with the front or rear manual feed slot . Avoid using envelopes that have clasps or windows; have thick, irregular, or curled edges; are shiny or embossed; or are wrinkled, torn, or otherwise damaged.
c Click File and then click Print . d Change any other desired print settings and click Print . 7 When you have finished printing, remove the remaining media: a Raise the output tray. Press the input tray lock and extend the tray. b Remove the media and reload the desired media into the input tray (see Loading media in the input tray ).
Printing on cards and smaller-sized media NOTE If you are printing on thick paper (such as cardstock), you can use the rear manual feed slot. See Printing with the front or rear manual feed slot . If you wish to print to the edge of the cards, see Printing borderless .
6 Lower the output tray. 7 For Windo w s: a Open the printer driver (see Printing a document ). b Click the Paper/Quality tab. c Select the size of the cards from the Size is drop-down list. For instructions on printing custom-sized cards, see Printing on custom-sized paper .
8 When you have finished printing, remove the remaining media: a Raise the output tray. b Press the input tray lock and extend the tray. c Close the small media guide by moving it 90 ˚ counter-clockwise. d Eject the media by pulling out the small media ejector.
Printing digital photographs Printing with six-ink color Your printer can print with six-ink color to enhance the quality of printed photographs. Print high-quality grayscale photographs by using a black print cartridge and a tri-color print cartridge, or by using a photogray print cartridge and a tri-color print cartridge.
To print digital photographs 1 Load the photo paper: ● If you are loading a stack of photo paper, see Loading media in the input tray . ● If you are printing one or just a few sheets, you can use the front manual feed slot. If you are printing on thick paper and desire a straight paper path, you can use the rear manual feed slot.
Printing Exif Print-enhanced photographs Exif (Exchangeable Image File Format 2.2) Print is an international digital imaging standard that simplifies digital photography and enhances printed photographs.
Printing borderless Borderless printing lets you print to the edges of certain paper types and a range of standard paper sizes from 101.6 x 152.4 mm (4 x 6 inches) to 330 x 482.6 mm (13 x 19 inches), or A6 to A3+. If you are printing photos, you can enhance them by printing in six-ink color printing mode.
For Macintosh 1 Load the appropriate paper: ● If you are printing one or just a few sheets, you can use the front or rear manual feed slot. If so, continue with the steps below and load the paper in a later step. ● If you are using the input tray, see Loading media in the input tray .
Printing in grayscale The grayscale printing feature allows you to print high-quality, black-and-white photographs in shades of gray using a gray photo print cartridge. For Window s 1 Load the print media (see Loading media in the input tray ). 2 Open the Printer Properties dialog box.
Printing on both sides (duplexing) This section contains guidelines and procedures for printing on both sides of the media. Guidelines for printing on both sides of the paper ■ Always use media that conforms to the printer specifications.
Performing manual duplexing You can print on both sides of a sheet of paper by manually turning the paper over and feeding it into the printer again. For Window s 1 Load the appropriate paper (see Loading media in the input tray ). 2 Open the printer driver (see Printing a document ).
Performing auto-duplexing You can print on both sides of a sheet of paper automatically when the duplex unit is installed on the printer (see Installing the optional automatic two-sided printing accessory (duplex unit) ). NOTE The duplex unit is a standard part in the HP Deskjet 9800d, 9803d, and 9808d printers.
For Macintosh 1 Load the appropriate paper (see Loading media in the input tray ). 2 Click File , and then click Print . 3 Open the Tw o -Sided Printing panel. 4 Select Print Both Sides . 5 Select the desired binding orientation by clicking the appropriate icon.
Printing multiple pages on a single sheet of paper You can print multiple pages of a document on a single sheet of paper. The printer software automatically resizes the document text and images to fit on the printed page. For Wind ow s 1 Load the appropriate paper (see Loading media in the input tray ).
Printing booklets Booklet printing automatically arranges and resizes the pages of a document so when the document is folded into a booklet, the page order is correct. Performing manual booklet printing For Window s 1 Load the appropriate paper (see Loading media in the input tray ).
For Macintosh 1 Load the appropriate paper (see Loading media in the input tray ). 2 Click File , and then click Print . 3 Open the Two-Sided Printing panel. 4 Select Print Both Sides . 5 Select the desired binding orientation by clicking the appropriate icon.
Printing posters You can enlarge your document from a single page to multiple tiles that can be pasted together into a poster. You can use this feature to enlarge a single-page document to many tiles depending on the size of your document. NOTE You can also access this feature from the Printing Shortcuts tab.
Printing banners You can print large images and bold, oversized fonts on continuous feeds of paper. Following are some guidelines for printing banners: ■ Use HP banner paper for great results. ■ Remove any perforated strips from the banner paper before loading it in the input tray.
Printing labels Following are guidelines for printing labels: ■ Use only paper labels that are designed specifically for your printer. ■ Use only full sheets of labels. ■ Verify that the labels are not sticky, wrinkled, or pulling away from the protective backing.
Printing iron-on transfers Following are guidelines for printing iron-on transfers: ■ Use HP iron-on t-shirt transfer paper for great results. ■ When printing a mirror image, the text and pictures are horizontally reversed from what appears on the computer screen.
Printing panoramic photos This section contains information about printing panoramic photos that contain borders and photos that are borderless. Following are guidelines for printing panoramic photos: ■ For high-quality results, use a photo print cartridge in combination with the tri-color print cartridge.
To set up the software NOTE If your software program includes a photo printing feature, follow the instructions that are provided with the software program.
Cancelling a print job You can cancel a print job using one of the following methods: ■ Control panel : Press the C ANCEL button. This will clear the job that the printer is currently processing.
78 4 Printing and loading media.
5 Using the Toolbox This section contains the following information: ● Toolbox overview ● Printer Status tab ● Information tab ● Printer Services tab ● Using the HP Inkjet Toolbox (Macintosh.
Toolbox overview The Toolbox provides status and maintenance information about your printer. It also provides access to documentation and online help tools for solving printer problems. NOTE The Toolbox is available for Windows only. For Macintosh, see Using the HP Inkjet Toolbox (Macintosh) .
Printer Status tab The Printer Status tab displays ink level information for each print cartridge and also printer status. The printer selection drop-down list lets you select the printer you wish to use with the Toolbox utilities. It lists printers that are compatible with the Toolbox.
Information tab The Information tab lets you register the printer and display printer hardware information. It also provides access to online troubleshooting through HP Instant Support, as well as information about your printer usage, using the printer, troubleshooting, and contacting HP.
■ Managing ink and media usage (myPrintMileage) Helps you manage and forecast printer supplies usage. ■ Self diagnostic testing for your device Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices.
myPrintMileage myPrintMileage is a service that HP provides to help you keep track of your device usage to help you forecast device usage and plan the purchase of supplies.
Printer Services tab The Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your print cartridges, or print a demo page. Click this button... To... Align Print Cartridges Align the print cartridges.
Using the HP Inkjet Toolbox (Macintosh) The HP Inkjet Toolbox contains tools to calibrate the printer, clean the print cartridges, print a test page, print a configuration page for the printer, and find website support information. Displaying the HP Inkjet Toolbox 1 Double-click the Macintosh HD icon on the desktop.
6 Troubleshooting This section contains the following information: ● Troubleshooting tips and resources ● General troubleshooting tips ● Printing a demo page ● Printing a diagnostics page ● .
Troubleshooting tips and resources ■ For a paper jam problem, see Clearing jams . ■ For paper-feed problems, such as the paper skew, see Resolving paper-feed problems . Some printer problems can be resolved by resetting the printer. To reset the printer 1 Press the P OWER button to turn off the printer.
General troubleshooting tips Ensure the following: ■ Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up. ■ Make sure the printer is in the Ready state. If lights are on or blinking, see Printer lights reference .
Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is set up correctly. 1 Make sure the printer is turned on. 2 Press and hold the R ESUME button for a few seconds. The printer prints a demo page.
Printing a diagnostics page This page is useful to HP Technical Support if you have a printer problem. 1 Make sure the printer is turned on. 2 Press and hold the P OWER button, press the R ESUME button four times, and then release the P OWER button. The printer prints a diagnostic page.
Resolving printing problems Printer shuts down unexpectedly Check power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See Printer specifications and Declaration of Conformity for voltage requirements.
Check printer setup for network environment Ensure the correct printer driver and printer driver port are being used. For more information about network connections, see Configuring the printer (Windows) , Configuring the printer (Mac OS) , or the documentation provided by your network vendors.
The printer is rejecting the pen Poor contact between the print cartridges and print cartridge cradles may cause the pen to be rejected. When this occurs, try cleaning the electrical contacts on the print cartridges and print cartridge cradles: 1 Remove the print cartridge from the printer (see Installing or replacing the print cartridges ).
3 Carefully clean the electrical contacts on the print cartridge with a soft, dry, lint-free cloth. CAUTION To prevent damage to the electrical contacts, you should wipe the contacts only once. Do not wipe the ink nozzles on the print cartridge. 4 Reinstall the print cartridge.
The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one of the print cartridges is removed. Replace the missing print cartridge with a new one.
information by clicking the Estimated Ink Level tab.) If the print cartridge is low on ink, replace it (see Installing or replacing the print cartridges ). The print cartridges may need to be cleaned Perform the auto-clean procedure (see Cleaning the print cartridges ).
If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts; or refer to the application's documentation, or contact the software manufacturer for specific help.
Poor print quality and unexpected printouts This section provides solutions to print quality problems. ● Poor quality printouts ● Meaningless characters print ● Ink is smearing ● Ink is not fi.
Check the type of media loaded in the printer ■ Make sure the tray supports the type of media you have loaded. See Understanding specifications for supported media . ■ Make sure you have selected the tray in the printer driver that contains the media you want to use.
Ink is smearing Check print settings ■ When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies.
The print settings may need to be changed Increase the print settings to a higher quality mode (for example, Draft to Normal , or Normal to Best ). Output is faded or dull colored Check the print mode The FastNormal and Draft modes in the printer driver allow you to print at a faster rate.
Printout shows bleeding colors Check the print settings Some media type settings (such as Transparency Films and Photo Papers) and print quality settings (such as Best) require more ink than others. Choose different print settings in the printer driver, making sure you select the correct media type.
Resolving paper-feed problems This section provides solutions to common paper-feed problems. ● Another paper feed problem is occurring For information on resolving jams, see Clearing jams .
Troubleshooting installation issues This section provides solutions to common installation problems. ● Problems printing an alignment page ● Problems installing software ● Problems connecting to.
■ Make sure the printer is installed on the same subnet as the computers that will be using the printer. ■ If the installation program cannot discover the printer, print the diagnostics page and enter the IP address manually in the installation program.
Clearing jams Use the following methods to locate and clear a paper jam. For information on how to avoid jams, see Tips for avoiding paper jams . NOTE To prevent jammed paper from tearing off inside the printer, try to grasp jammed paper with both hands and exert even pressure on both sides while pulling the paper towards you.
3 Remove the rear cover from the duplex unit (if installed), remove any paper, and replace the rear cover. If the paper jam is not visible by removing the rear cover, remove the duplex unit to locate the jam. 4 Lift up the output tray and remove any jammed paper from the input tray.
5 Open the top cover. The print cartridge carriage should return to the right side of the printer. If the carriage does not return to the right side, turn off the printer, and then move the carriage to the right.
Resolving photo printing problems Also see Poor print quality and unexpected printouts for additional troubleshooting information. ■ Make sure you are printing on the correct side of the media ■ Load media print-side down in the input tray and front manual feed slot.
Resolving borderless printing problems ■ Check the print settings 1 Open the printer driver (see Printing a document ). 2 From the Paper/Quality tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: ■ Verify that the paper size specified in the driver matches the size of the paper loaded in the input tray.
Resolving banner printing problems ■ Make sure the paper is loaded correctly ■ Unfold and refold the paper when several sheets feed into the printer at once. ■ Make sure the unattached edge of the banner paper stack is on top and facing the printer.
Resolving automatic two-sided printing problems NOTE You can print on both sides manually for unsupported media types. See Performing manual duplexing . ■ Paper jam occurs inside the duplex unit See Clearing jams for instructions. ■ Option for printing on both sides cannot be selected ■ Make sure the duplex unit is installed on the printer.
Resolving network printing problems If you are using an HP Jetdirect external print server, print its diagnostics page to check the operation of the print server and to verify network diagnostics settings. Please refer to the Jetdirect Administrator's Guide that comes with the print server.
7 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary.
Understanding the printer lights Printer light indication Explanation and recommended action Left and right print cartridge lights. The left print cartridge light indicates tri-color print cartridge status; the right print cartridge light indicates black or photo print cartridge status.
Printer light indication Explanation and recommended action Power light on, Resume light blinks. Check for one of the following conditions: ■ Printer is waiting for special media to dry. Press the R ESUME button if you do not want to wait. You can change the dry time in the printer driver.
Printer light indication Explanation and recommended action Power and Resume lights on. Check for one of the following conditions: ■ Make sure the top cover is closed. ■ Make sure the rear access panel or duplex unit is correctly installed and locked into place.
Printer light indication Explanation and recommended action Right print cartridge light blinks, Power light on. Black or photo print cartridge is damaged or missing. ■ Reinstall the print cartridge. If the error persists, replace the print cartridge.
120 7 Printer lights reference.
8 HP supplies and accessories You can order HP supplies and accessories from the HP World Wide Web. Visit www.hpshopping.com for more information. You can also order printing supplies using the Toolbox.
Ordering printing supplies through the Toolbox The Toolbox lets you order print cartridges directly from your computer. There are three requirements to use this feature: ■ The Toolbox must be installed on your computer (supported on Windows only).
Accessories Following is a list of printer accessories and part numbers. Automatic two-sided printing accessory HP automatic two-sided printing accessory C8258A Parallel cable HP IEEE-1284 A-B paralle.
Supplies Following is a list of printer supplies and part numbers. NOTE The availability of printer supplies varies by country/region. Print cartridges Use only the replacement cartridges that have the same cartridge number as the print cartridge you are replacing.
Media Size Quantity A vailability Part number 215.9 x 279.4 mm (8.5 x 11 inches) HP Premium Presentation Paper B 279.4 x 431.8 mm (11 x 17 inches) 100 sheets North America Q6595A HP Photo and Project Paper, Matte A 215.
Media Size Q uantity Av ailability Part number HP Premium Photo Paper A3 297 x 420 mm (11.7 x 16.54 inches) 20 sheets Europe Q6059A HP Premium Photo Paper 10 x 15 cm (4 x 6 inches) with tab 20 sheets .
Media Size Q uantity Av ailability Part number HP Everyda y Photo Paper, Semi-Gloss 10 x 15 cm (4 x 6 inches) with tab 100 sheets Asia Pacific Q5442A HP Everyda y Photo Paper, Semi-Gloss 10 x 15 cm (4 x 6 inches) with tab 40 sheets Asia Pacific Y2144A HP Everyda y Photo Paper, Semi-Gloss A4 210 x 297 mm (8.
Media Size Q uantity Av ailability Part number HP Premium Plus Photo 10 x 15 cm (4 x 6 inches) borderless 60 sheets China Q2502AC HP Premium Plus Photo A 215.9 x 279.4 mm (8.5 x 11 inches) 20 sheets China Q6950AC HP Premium Plus Photo A 215.9 x 279.4 mm (8.
Media Size Q uantity Av ailability Part number HP Premium Plus Photo 10 x 15 cm (4 x 6 inches) with tab 20 sheets Europe Q1979A HP Premium Plus Photo 10 x 15 cm (4 x 6 inches) with tab 60 sheets Europ.
Media Size Quanti ty A vailability Part number HP Premium Plus Inkjet Transparency Film A4 210 x 297 mm (8.27 x 11.69 inches) 50 sheets Europe C7029A HP Premium Plus Inkjet Transparency Film A4 210 x 297 mm (8.
Media Size Quantity A vailability Part number 50.8 x 101.6 mm (2 x 4 inches) 215.9 x 279.4 mm (8.5 x 11 inches) HP Shipping Labels , 50.8 x 101.6 mm (2 x 4 inches) A 215.9 x 279.4 mm (8.5 x 11 inches) 100 sheets Europe Q2592A HP Shipping Labels , 84.66 x 101.
Media Size Quanti ty A vailability Part number 215.9 x 279.4 mm (8.5 x 11 inches) HP Matte Greeting Cards, White, 1/4 fold A 215.9 x 279.4 mm (8.5 x 11 inches) 20 sets C1812A HP Matte Greeting Cards, White, 1/4 fold A4 210 x 297 mm (8.27 x 11.69 inches) 20 sets C6042A HP Matte Greeting Cards, White, 1/2 fold A4 210 x 297 mm (8.
9 Customer support and warranty The information in this section suggests solutions to common problems. If your printer is not operating properly and the suggestions in this guide do not solve your problem, try using one of the following support services to obtain assistance.
Obtaining electronic support You can obtain support from HP from the following electronic sources: ■ Web Visit the printer website on hp.com for the latest software, product, operating system, and support information: http://www.hp.com/support/dj9800 .
HP Instant Support HP Instant Support is a web-based tool that provides product-specific services, troubleshooting tips, and information about your printer's ink and media usage. You must have an Internet connection to use HP Instant Support. To access HP Instant Support, open the Toolbox and click HP Instant Support on the Information tab.
HP Telephone Support During the warranty period, you may obtain assistance from the HP Customer Care Center. ■ Before you call ■ Telephone support numbers Before you call To assist our Customer Care Center representatives to serve you better, prepare the following information before calling.
Country/Regi on Telephone number Bahamas 1-800-711-2884 Bahrain 800 171 Barbados 001-800-8722881 Belgium 078 600 600 Belize 811 Bermuda 1-800-711-2884 Bolivia 0-800-1110 Bosnia-Hercogovina * Brazil Outside São Paolo: 0800-157751 Greater Sao Paolo: (11) 4689-2012 Brit.
Country /Region Telephone number Zur weiteren Klärung oder um zusätzliche Information zu erhalten, können Sie Kontakt mit der Online-Kundenbetreuung von HP ( http://www.
Country/Regi on Telephone number Monaco 0826 104949 Morocco 22 40 47 47 Netherlands 0900 117 0000 New Zealand +64 (9) 356 6640 Nicaragua 174 Nigeria * Norway 800 62 800 Oman +971 4 366 2020 Panama 001.
Country /Region Telephone number Tunisia 71 89 12 22 Turkey 212 444 71 71 United Kingdom 0870 842 2339 Ukraine Kiev: 44 4903520 United Arabic Emirates (UAE) 800 4520 04 366 2020 United States 1-800 HP.
Hewlett-Packard Limited Warranty Statement HP product Duration of Limited Warranty Software 90 days Accessories 90 days Print cartridges* Until the HP print cartridge has been depleted of HP ink, or until the “end of warranty” date printed on the HP print cartridge, whichever occurs first.
9 HP products may contain remanufactured parts, components, or materials equivalent to new in performance. 10 HP’s Limited Warranty Statement is valid in any country/region where the covered HP product is distributed by HP.
10 Printer specifications and Declaration of Conformity This section contains the following information: ● Printer specifications ● Declaration of Conformity 143.
Printer specifications Print Method Drop-on-demand thermal inkjet printing Print Speed* Plain Paper (Letter/A4) Fast Draft Fast Normal Normal Best Black Text 30 ppm 8.7 ppm 8.0 ppm 0.6 ppm Color Text 20 ppm 7.5 ppm 6.0 ppm 1.5 ppm Full Page Color 8.0 ppm 2.
Standard International : A6 (105 x 148.5 mm), A5 (148.5 x 210 mm), A4 (210 x 297 mm), A3 (297 x 420 mm), A3+ (330 x 482 mm), JIS-B4 (257 x 364 mm), JIS-B5 (182 x 257 mm) Transparencies : US Letter (8.5 x 11 inches), A4 (210 x 297 mm) Envelopes : US No.
With automatic two-sided printing accessory and input tray fully extended: 721.5 mm (28.4 inches) (depth) Weight HP Deskjet 9800, 9803, 9808: 11 kg (24.
Windows 2000: Pentium 300 MHz, 64 MB RAM, 175 MB hard disk space Windows Server 2003 32 bit edition: Pentium 550 MHz, 256 MB RAM, 190 MB hard disk space Windows XP 32 bit edition: Pentium 300 MHz, 128 MB RAM, 190 MB hard disk space Mac OS X: G4 800 MHz, 256 MB RAM Internet Explorer 5.
Declaration of Conformity Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Singapore (Pte) Ltd Manufacturer's A ddres s: Imaging and .
Declaration of Conformity Local contact for regulatory topics only: European Contact: Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe, Herrenberger Strasse 140, D-71034 Böblingen, Germany USA Contact: Hewlett-Packard Company, HPCC, 20555 S.
150 10 Printer specifications and Declaration of Conformity.
11 Regulatory information ● FCC statement ● Miscellaneous regulatory information 151.
FCC statement The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product.
Miscellaneous regulatory information Power cord statement The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier. LEDs classification Environmental sustainability program Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
STAR®, which is a voluntary program to encourage the development of energy-efficient office products. ENERGY STAR® is a U.S. registered service mark owned by the U.S. government. As an ENERGY STAR® Partner, Hewlett-Packard Company has determined this product meets ENERGY STAR® guidelines for energy efficiency.
EMI statement (Korea) EMI statement (Japan) Declaration of Conformity statement/Normes de sécurité (Canada) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Canadian ICES-003.
156 11 Regulatory information.
Index Symbols/Numerics 4800 x 1200 optimized d p i 58, 59, 61 A accessories ordering information 121 warranty 141 automatic paper-type sensor 43 automatic two-sided printing accessory advantages of us.
margins, minimum 39 media borderless printing 61 clearing jams 107 loading in input tray 41 loading transparencies 41 ordering supplies 121 printing on cards 55 printing on custom-sized paper 52 print.
description 8 printing 48 regulatory information 151 release notes 4 resolution, printer 144 Resume button 8 Resume light 8 S setup poster 4 small media ejector 7 small media guide description 7 using.
160.
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© 2005 He wlett-P ack ard De velopment C ompan y , L .P . www .hp.com/support/dj9 800.
An important point after buying a device HP (Hewlett-Packard) HP Deskjet 9800 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) HP Deskjet 9800 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) HP Deskjet 9800 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) HP Deskjet 9800 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) HP Deskjet 9800 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) HP Deskjet 9800, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) HP Deskjet 9800.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) HP Deskjet 9800. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) HP Deskjet 9800 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
