Instruction/ maintenance manual of the product HP 3100 HP (Hewlett-Packard)
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HP 3100 F ax ser ies Us er Guide.
HP 3100 Fax series User Guide.
Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packar d Company notices The information contain ed in this document is su bject to change without notice.
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Contents 1 Get started Find other resources for the prod uct ......................... ....................................... .........................5 Understand the HP Fax parts....................................... ..............................
3F a x Send a fax..................................................................................................................... ...........22 Send a fax manually from a phone........................... ..........................................
5 Configu re and manage Manage the HP Fax............... .......................... ................................ ............................ ......... ....44 Use reports............................ ................................................
Obtain HP telephone sup port...................................................................................................7 7 Before you call.......................... ....................................... ......................................
1 Get started This guide provides det ails about how to use the HP Fax a nd to resolve problems. • Find other reso urces for the product • Understand the HP Fax parts • Load full-si ze paper •.
Front view 1 Document feeder tray 2 Control panel display 3 Paper guides 4 Control panel 5 Print cartridge door 6 Input tray 7 Tray extender 8 Paper-width guide 9 Document catcher 10 Document catcher .
1 Power connection 2 Fax ports (1-LINE and 2- EXT) 3 Rear door 4 Rear door access tab Control panel buttons and lights The followin g diagram and related t able provide a quick refere nce to the control panel features.
Label Icon Name and Descripti on 7 Left arrow: Decrease values on the display 8 OK : Selects a menu or a setting on the display 9 Right arrow: Increases values on the display 10 Setup : Pre sents the .
To load full-size p aper 1. Slide the paper-width guide to it s outermost position. 2. Flip the tray ex tender up tow ard you. NOTE: When you use leg al-size paper, leave the t ray extender closed.
4. Insert the stack of paper i nto the input tray with the sho rt edge forward and the print side down. Slid e the stack of paper forward until it stops.
2. Slide the width guid es inward until they st op at the left and right ed ges of the media. Change HP Fax settings You can change the HP Fax sett ings from the control panel: To change settings fro m the control panel 1. At the control panel , press the menu button for the function you are using (for example, Copy Menu ).
To send a basic fax from the control p anel 1. Load your origin als. For additional inf ormation, see Load origina ls . 2. Enter the fax number by using the keypad, press Speed Dial or a on e-touch speed dial button to sel ect a speed dial, or press Redial/Pause to re dial the last number dialed.
Set up faxing (parallel phone systems) Before you begin setting up the HP Fax for faxing, determ ine which kind of phone system your country/reg ion uses. The instructions for fax se tup differ depending on whether you have a serial- or parallel-type phone system.
Serial-type fax setup For information on sett ing up the HP Fax for faxing using a serial-type phone syst em, see the Fax Config uration Web site for your country/region. Austria www.hp.com/at/faxconfig Germany www.hp.com/de/faxconfig Switzerland (French) www.
2 Use the HP Fax • Control panel menus • Use control pane l menus • Control-panel messa ge types • Text and symbols • Set up speed- dial entries • Select print medi a Control panel menus Setup Me nu 1. Print Report ❑ 1. Fax Confirmation ❑ 2.
Fax Menu Copy Menu ❑ Lighter /Darker ❑ How to Fax ❑ Set New Defaults ❑ Copy Quality ❑ Copy Paper Size ❑ Enhancements ❑ Set New Defaults Use control panel menus The following sect ions provide a quick reference to to p-level menus that appear on the control-panel display.
Message type Description Critical error messages Critical error messages infor m you of a HP Fax failure. Some of these messages can be cleared by unplugging the power cord, and plugging it back in aga in. If a critical error persists, s ervice is re quired.
To enter a space, pa use, or symbol • To insert a space, press Space . • To enter a pause, press Red ial/Pause . A dash appears in th e number sequence. • To enter a symbo l, such as @ , pres s the Symbols button repeat edly to scroll through the list of availabl e symbols: at ( @ ), period ( .
destinations are associated with the 10 dua l-purpose speed-dial buttons o n the control panel. • Set up fax number s as speed-dial entries or groups • Print and view a list of speed-di al entries Set up fax numb ers as speed- dial entrie s or groups You can store fax numbers or groups of fa x numbers as speed-dial entries.
Print and view a list of speed-dial entrie s You can print or view a list of al l of the speed-dial entries that ha ve been set up. Each entry in the list contai ns the following inf ormation: • Spe.
Understand sp ecifications for supported media Use the followin g tables to determine the co rrect media to use with your HP Fax, an d determine w hat features will work with your me dia. • Understand su pported sizes • Understand supported media types and weigh ts Understand suppo rted sizes Type Size Paper Letter: 216 x 279 mm (8.
3F a x You can use the HP Fax to send and receiv e faxes, including color faxes. You can schedule faxes to be sent at a later time and set u p speed-dials to send faxes quickly and easily to frequent ly used numbers.
you can send the fax directly to t he fax machine when you hear the f ax tones from the receiving fax machine. To initiate a fax manual ly from an external phone 1. Load your origina ls. For additional i nformation, see Load o riginals . 2. Dial the number by using t he keypad on the phone that is conn ected to the HP Fax.
Send a fax using mo nitor dialing Monitor dialin g allows you to dial a number fro m the control panel as you would di al a regular telepho ne. When you send a fax using monitor dialing, you can hear the dial tones, telephone prom pts, or other sounds through the speakers on the HP Fax.
5. Press until Scan & Fax appears, and t hen press OK . 6. Press START FAX Black . The HP Fax scans the origin als into memo ry and sends the fax when the receiving fax machine is av ailable. Schedule a fax t o send later You can schedule a blac k-and-white fax to be sent within the next 24 ho urs.
To send a fax to multiple recipien ts without using group speed dia l 1. Press Fax Menu , select How to Fax , and then select Broadc ast Fax . 2. Enter a fax number by usin g the keypad, or use the arrow ke ys to access speed dials.
3. Enter the fax numbe r by using the keypad , press Speed Dial or a one-touch speed dial button to select a speed dial, or press Red ial/Pause to redial the last number dialed. 4. Press START FAX Color . If the HP Fax detect s an original loaded in the auto matic document feeder, it sen ds the document to t he number you entered.
To change the resolution fro m the control pa nel 1. Load your originals prin t side down into the documen t feeder tray. 2. In the Fax area, press F ax Menu .
Send a fax in Error Co rrection Mode Error Correction Mo de (ECM) prevents loss of dat a due to poor phone lines by d etecting errors that occur durin g transmission and automatically requ esting retransmission of th e erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines.
NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes m anually from a phone that is: • Directly connect ed to the HP Fax (on the 2-EXT port) • On the same phone line, bu t not directly connected to the HP Fax To receive a fax m anually 1.
To set backup fax recepti on from the control panel 1. Press Setup . 2. Select Advanced Fax Se tup , and then select Backu p Fax Reception . 3. Press to select On , On Error On ly , or Off .
To set up poll to receiv e a fax from the control panel 1. In the Fax area, press F ax Menu repeatedly until How to Fax ap pears. 2. Press until Poll to Receive appe ars, and then press OK . 3. Enter the fax number of the o ther fax machine. 4. Press START FAX Black or STAR T FAX Color .
NOTE: If an incorrect pap er size is loaded in the input tray when you receive a fax, the fax does not print and an erro r message appears on the display. Lo ad letter, A4, or legal paper, an d then press OK to print the fax. To set the paper size for received faxes from the control panel 1.
Add number s to the junk fax list There are two ways to add a number t o your junk list. You can select numbers from you r caller ID history, or you can ente r new numbers. The numbers in your junk list are blocked if Block Junk Fa x mode is set to On .
Change fax settings After complet ing the steps in the setup poster that came with the HP Fax, u se the following steps to change the i nitial settings or to configure other options for faxing.
Change the answ er ring pattern for distinctive ring Many phone companies of fer a distinctive ring feature th at allows you to have several phone numbers on o ne phone line. When you subscribe to t his service, each number is assigned a diffe rent ring pattern.
To set the dial type ▲ Control p anel : Press Setup , press Basic Fax Setup , and then use the Tone or Pulse Dialin g opti on. Set the redial options If the HP Fax was una ble to send a fax because .
Fax over the Internet You may subscribe to a low cost phone service that allows you to send a nd receive faxes with your HP Fax by using the Interne t.
4C o p y You can make q uality copies usin g the HP Fax. • Make copies from th e control panel • Change the copy settings • Set the number of copies • Set the copy paper size • Set the copy .
Set the number of copies You can set the number of copies that you want to print by using t he Number of Copies option. To set the number of copies from the con trol panel 1. Make sure you ha ve paper loaded in the in put tray. 2. Load your original pri nt side down in the document feede r tray.
Paper type Control pa nel setting HP Premium or Premium Plus Inkjet Transparency Film Transparency Other tr ansparency fil m Transparency Change copy speed or quality The HP Fax provides three options.
Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size documen t to a size that fits onto l etter pape r. NOTE: The percentage in th e example, Legal > Ltr 72% , might not match the percentage that ap pears in the display.
To copy a blurred docu ment from the control panel 1. Make sure you have pa per loaded in the input tray . 2. Load your original prin t side down in the documen t feeder tray. 3. In the Copy area, press Copy M enu repeatedly until Enhancements appears.
5 Configure and manage This section is intende d for the administrator or individu al who is responsible for m anaging the HP Fax. Use the control panel to manage and monito r the HP Fax.
The default fax co nfirmation setting is Off . This mea ns that a confirmation report is not printed for each fax sent or received. A confirmatio n message indicating whet her a fax was successfully sent appears briefly on th e control-panel display aft er each transaction.
• Duration • Number of p ages • Result (sta tus) of transmi ssion To print the fax log fr om the control panel 1. On the control pan el, press Reports .
prompted, choose you r country/region, and then cl ick Contact HP for information on calling for technical su pport. • The "Fax Hardware T est" failed • The "Fax Connected to Active.
The "Phone Cord Conn ected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box wit h the HP Fax, connect one e nd to your telephone wal l jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax.
The "Using Correct Type of Phone Cord with Fax" test failed Solution: • Make sure you used the phone cord supplied in the box with the HP Fax t o connect to the teleph one wall jack. One en d of the phone cord should be conn ected to the port labeled 1-LINE on the back of the HP Fax, and the other end to you r telephone wall jack.
• Check to make sure the country/region setting i s set appropriately for your country/region. If the country/region sett ing is not set or is se t incorrectly, the test might fail an d you might have problems sending and receiving faxes.
6 Maintain and troubleshoot • Work with print cartridges • Clean the HP Fax • Troubleshootin g tips and resources • Solve printing probl ems • Poor print quality and unexpecte d printouts .
Handle the print cartridges Before you replace or clean a print cartridge, you should know th e part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (m ust be removed before installin g) 3 Ink nozzles under tape Hold the print cartri dges by their black plastic sides, with the l abel on top.
To replace the pri nt cartridges 1. Make sure the HP Fax is plugged in . CAUTION: If the HP Fax is off when you open the print cartridge door to access the print cartridge s, it will not release the ca rtridges for changing. You m ight damage the HP Fax if th e print cartridges are not docked sa fely when you try to remove them.
6. Remove the new print cartridge from its pa ckaging and, being caref ul to touch only the black plastic, gently remove the plastic tape by using t he pink pull tab.
Align the prin t cartridges The HP Fax prompts yo u to align cartridges every time you install o r replace a print cartridge. You can also align the print cartridges at any time from the control pan el. Aligning the prin t cartridges ensures high-qual ity output.
Clean the print cartridge conta cts Clean the print cart ridge contacts only if you get repeat ed messages on the disp lay prompting you to ch eck a print cartridge after you already have cl eaned or aligned the print cartridges.
7. Clean only the copper-colo red contacts. Allow the print cartridges to dry for approximately te n minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the print cartri dge back into the slot. Pu sh the print cartridge forward until it clicks into place.
To clean the a rea around th e ink nozzles 1. Plug in the HP Fax and o pen the print cartridge door. The print carriage moves to t he far right side of the HP Fa x. 2. Wait until th e print carriage is idle and silent, an d then unplug the power cord f rom the back of the HP Fax.
Clean the HP Fax To ensure that your copi es and scans remain clear, you might need t o clean the glass strip or white strip inside th e automatic document feeder. You might also want to dust th e exterior of the HP Fax. Clean the gl ass strip Minor debris can accu mulate on the white strip locate d inside the automatic document feeder.
4. Close the automat ic document feeder cover. CAUTION: Make sure you close the autom atic document feeder cover bef ore loading any pap er or originals.
4. If further clea ning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and w ipe the strip thoroughly with a damp cloth to remove any resi dual alcohol. CAUTION: Be careful not to spill alcohol on the gl ass or exterior of the HP Fax, as this might damage t he HP Fax.
Problem Possible solution More information Check the media settings Make sure you select the correct quality settings for the media loaded in the tray. Make sure the page settings match the page size o f media loaded in the tray. More than one page is being picked For more information on paper-feed pr oblems, see Solve paper-feed problems .
Solve paper-feed problems Proble m Possible solution Media is not supported for the HP Fax Use only media that is supported for the HP Fax. For more information, see Understand specifications for supported media . Media is not picked up from the tray • Make sure media is loaded in the tray.
Problem Possible solution More information Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information. Check the settings The contrast setting might be set too light.
Proble m Defect s More information Copy defects are apparent Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for example, the media is too mo ist or too rough). See Select print media for more information.
Problem Possible solution extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail o r access the Intern et. The HP Fax is having problems sending and receiving faxes Make sure the HP Fax is plugged in. Look at the d isplay on the HP Fax.
Proble m Possible solution The HP Fax is having problems sending a manual fax NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP.
Problem Possible solution If you have an answerin g machine on the same phone line with the HP Fax, you might have one of the following problems: • Your answering machine migh t not be set up properly with the HP Fax.
Proble m Possible solution The HP Fax cannot send faxes, but can receive faxes The HP Fax might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you n eed to access an outside line before dialing the phone number, inser t a pause following the access number.
Problem Possible solution TIP: If the HP Fax came with a 2-wire phone cord adaptor, you can use it with a 4-w ire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your ph one cord 1.
Clear paper jams If the paper was loade d in the input tray, you might need to clear the pape r jam from the rear door. Paper can also jam in the auto matic document feeder. Several com mon actions can cause paper to jam th e automatic document feeder: • Placing too much p aper in the docume nt feeder tray.
To clear a paper jam in the automatic documen t feeder 1. Unplug the p ower cord. 2. Lift the cover of the au tomatic document feeder. 3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from t he rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the HP Fax.
A HP supplies and fax specifications This section provides information on HP supplies and specifications for the H P Fax. The information is subject to change; vi sit the HP Web site ( www.hpshopping.com ) for the latest updates. You may also make purchases through the Web site.
Physical specifications • Height: 330.2 mm (13 inches) • Width: 425.5 mm (16.75 inches) • Depth: 203.2 mm (8 inches) • Weight: 5.5 kg (12 pounds) Product features and capacities Feature Capacity Print cartridges Black and tri-color print cartridges Supply yi elds Visit www.
Fax specifications • Walk-up black-and-white and color fax capability • Up to 200 speed dials • Up to 3 0 0 -pa g e memo r y (varies by model, based on IT U - T Test Image #1 at s t a nda r d re.
◦ Black-and-white printing (Fast mode): LwAd 6.4 (BA) ◦ Sending black-and-white fax: LwAd 5.3 (BA) ◦ Idle: LwAd 3.3 (BA) Appendix A 76 HP supplies and fax specifications.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common proble ms. If your HP Fax is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance .
Support process If you have a problem, follow these steps: 1. Check the documentation that came with the HP Fax. 2. Visit the HP online support Web site at www.
• Any paper loaded in the input tray • Remove any originals you might have lo aded in the HP Fax Pack the HP Fax Complete the following steps after you have pr epared the HP Fax for shipment.
Warranty A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer .
C Regulatory information The HP Fax meets product requirements fr om regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Noise emission statement for Germany • Notice to users of the U.
Noise emission statement for Germany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Nor malbetrieb nac h DIN 45 6 35 T . 1 9 Notice to users of the U.S. tele phon e network: FCC requirements This equipment complies with Part 68 of the FC C rules and the requirements adopted by the ACTA.
clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an ident ification of the business or other entity, or other individual sending the message and the telephone num ber of the sen ding machine or such business, other entity, or individual.
Regulatory model numb er For regulatory identification purposes, you r pr oduct is assigned a Regulatory Model Number. T he Regulatory Model Number for your product is SNPRG-07 02. This regulatory number should not be confused with the marketing name (HP 3100 Fa x series) or product numbe r.
www.hp.com/hpinfo/globalcitiz enship/environment/recycle/ Environmental product stewardship p rogram 85.
Disposal of waste equ ipment by users in private hou seholds in the European Unio n Disposal of Waste Equipment by Users in Private Households in the European Union This sy mbol on the product or on its packaging indicate s that this product must not be disposed of w ith your other household wa s te.
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 170 50-1 DoC #: SNPRG-0702 Supplier's Name: Hewlett-Packard Company Emerging Markets, Fax & OEM Divisio.
Index A A4 paper, load 8 acoustic emissions 75 ADF (automatic document feeder) capacity 10 media sizes supported 21 administrator settings 44 after the support period 78 align print cartridges 55 answ.
environmental sustainability program 84 error correction mode 29 error messages control panel 16 error reports, fax 45 error-correction mode, fax 36 F faded copies 64 faded stripes on copies, troubles.
log, fax print 45 M maintenance align print cartridges 55 clean glass strip 59 clean print cartridges 55 clean white strip 60 replace print cartridges 52 manual faxing receive 29 send 22, 24 margins s.
S save default settings 11 faxes in memory 30 scan glass clean strip 59 schedule fax 25 send faxes basic fax 11 color fax 26 manually 22 memory, from 24 monitor dialing 24, 25 schedule 25 troubleshoot.
warranty 78 Web sites customer support 77 environmental programs 84 order supplies 73 supply yield data sheet 74 white bands or stripes, troubleshoot copies 65 white strip, clean 60 92.
www .hp .com © 200 8 Hew lett -P ackar d Development C ompan y , L.P . *CB820-90001* *CB820-90001* CB820-90001 P r i n t e d i n Germany.
An important point after buying a device HP (Hewlett-Packard) HP 3100 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) HP 3100 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) HP 3100 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) HP 3100 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) HP 3100 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) HP 3100, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) HP 3100.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) HP 3100. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) HP 3100 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
