Instruction/ maintenance manual of the product DL385 HP (Hewlett-Packard)
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HP Pr oL iant DL3 8 5 Gener ation 5 S er v er User G u id e Part Number 457041-001 November 2007 (First Edition).
© Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to chan ge without no tice. The only warranties for HP products and services ar e set forth in the express warranty statements accompanying such produc ts and services.
Contents 3 Con t en t s Component iden tifica tion ............................................................................................................... 7 Front panel compon ents ..............................................................
Contents 4 Installing hard ware options .................................................................................................... ................... 33 Installing the serv er into the rack...................................................
Contents 5 USB support .................................................................................................................... .............. 66 Diagnostic tools ............................................................................
Contents 6 Electrostatic discha rge ........................................................................................................ ......... 94 Preventing electros tatic discharge .............................................................
Component identification 7 C ompone nt i dentif icati on Front panel components Item Description 1 Media drive bay (IDE/diskette multi bay) 2 Video connector 3 USB connectors (2) 4 Systems Insight Dis.
Component identification 8 Item Description Status 1 UID LED button Blue = Activated Flashing = System being remotely managed Off = Deactivated 2 Internal health LED Green = Normal Amber = System degraded. To id entify component in degraded state, see Systems Insight Display LEDs (on page 9 ).
Component identification 9 Systems Insight Display LEDs Status Amber= Failure Off = Normal IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM.
Component identification 10 Rear panel components Item Description Color 1 Expansion slot 1 — 2 Expansion slot 2 — 3 Expansion slot 3 — 4 Expansion slot 4 — 5 Expansion slot 5 — 6 T-10/T-15 .
Component identification 11 All slots are non-hot-plug. PCI riser board expansion slot definitions Slot PCIe riser board Mixed PCIe/PCI -X riser board PCIe x16 riser board 5 x8 64-bit/133-MHz — 4 x8 64-bit/133-MHz x16 3 x4 x8 x4 All slots are non-hot-plug.
Component identification 12 System board System board components Item Description 1 Fan board connector 2 DIMM slots (1-4) 3 Power supply backpla ne connector 4 PCIe slot 1 5 PCIe slot 2 6 System batt.
Component identification 13 DIMM slots Item Description 1 DIMM slot 1A 2 DIMM slot 2A 3 DIMM slot 3B 4 DIMM slot 4B 5 DIMM slot 5C 6 DIMM slot 6C 7 DIMM slot 7D 8 DIMM slot 8D System maintenance switch Position Default Function S1 Off Off = iLO 2 security is enabled.
Component identification 14 Position Default Function S5 Off Off = Power-on password is enabled. On = Power-on password is disabled. S6 Off Off = Normal On = ROM treats system configuration as invalid.
Component identification 15 Systems Insight Display LED and color Internal Health LED color Status Processor failure, socket X (amber) Red One or more of the following conditions may exist: • Processor in socket X has failed. • Processor X is not installed in the socket.
Component identification 16 Systems Insight Display LED and color Internal Health LED color Status Power supply X (amber) Red Power supply X has failed.
Component identification 17 SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a pred ictive failure alert has been received for this drive; it also has been selected by a management application.
Component identification 18 Status On = AC power connected Off = AC power disconnected Battery pack LEDs Item ID Color Description 1 Green System Power LED.
Component identification 19 Item ID Color Description 2 Green Auxiliary Power LED. This LED glows steadily when 3.3V auxiliary voltage is detected. The auxiliary v oltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply.
Component identification 20 Hot-plug fans The fan configuration operates in redundant mo de only when all six fans are installed. Fan board components Item Description 1 Fan connectors 2 Systems Insig.
Operations 21 Oper ati ons Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, el ectric shock, or damage to the equipment, remove the power cord to remove power from the ser ver.
Operations 22 3. After performing the installation or maintenance pro cedure, slide the server back in to the rack: a. Press the server rail-relea se latches and slide the server fully into rack. WARNING: To reduce the risk of personal injury, be careful when pressing the server rail- release latches and sliding t he server into the ra ck.
Operations 23 To remove the component: 1. Power down the server if performing a non-hot- plug installation or m aintenance procedure (" Power down the server " on page 21 ).
Operations 24 5. Remove the air baffle. Install the air baffle IMPORTANT: To maintain proper airflow and prevent thermal damage, always install the air baffle. Depending on the fan configuration, the air baffle is differ ent. Use the following procedur e for either configuration.
Operations 25 Remove the PCI riser cage CAUTION: To prevent improper cooling and therma l damage, do not operate the server unless all PCI slots have either an expansion slo t cover or an expansion board installed. 1. Power down the server (on page 21 ).
Operations 26 1. Align the PCI riser cage with the chassis and slide it into place. 2. Tighten the thumbscrews to secure the PCI riser ca ge: a. Press down the black knob while t urning clockwise, until fully tightened.
Operations 27 Access the product rear panel Cable management arm with left-hand swing To access the server rear panel, open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm.
Operations 28 4. Remove the cable management arm. Hot-plug fan operation The server supports variable fan speeds. The fan s op erate at minimum speed until a temperature change requires a fan speed increase to cool the serv er.
Setup 29 Setup Optional installation services Delivered by experienced, ce rtified engineers, HP Care Pack servic es help you ke ep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package.
Setup 30 Optimum environment When installing the server in a rack, sel ect a locati on that meets the environmental standards described in this section.
Setup 31 The maximum recommended ambient operating temperat ure (TMRA) for most server products is 35°C (95°F). The temperature in the room wher e the rack is located must not exceed 35°C (95°F).
Setup 32 Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the ra ck if it is a single-rack instal lation.
Setup 33 In addition to the supplied items, you may need: • Operating system or application software • Hardware options Installing hardware options Install any hardware options before initializin g the serv er. For options installation information, refer to the option documentation.
Setup 34 10 Power supply bay 2 — 11 Power cord connector Black 12 Power supply bay 1 (populated ) — 13 iLO 2 connector — 14 Video connector Blue 15 USB connectors (2) Black 16 Serial connector .
Setup 35 6. Connect the power cord to the AC pow er source. WARNING: To reduce the risk of electr ic shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) ele c tric al outlet that is easily accessible at all times.
Setup 36 Methods to install an operating system on the serve r include: • SmartStart assisted installation—Insert the SmartS tart CD into the CD-ROM drive and reboot the server. • Manual installation—Insert t he operating system CD into the CD-ROM drive and reboot the server.
Hardware options installation 37 Har d w ar e optio ns ins tallati on Introduction If more than one option is being installed, read the installation instructions fo r all t he hardware options and identify similar steps to stream line the installation process.
Hardware options installation 38 5. Open the heatsink retaining bracket. CAUTION: The pins on the processor s ocket are very fragile. Any damage to them may require replacing the system board. 6. Remove the processor socket protective cover. Retain th e cover for future use.
Hardware options installation 39 7. Rotate the latch and open the retaining bracket. IMPORTANT: Be sure the processor r emains inside the processor installation tool. 8. If the processor has separated from the in stallation tool, carefully re-insert th e processor in the tool.
Hardware options installation 40 10. Press down firmly until the processor in stallation tool clicks and separates from the processor, and then remove the processor installation tool.
Hardware options installation 41 11. Close the processor retaining bracket and the processor retaining latch. CAUTION: To prevent possible serv er malfunction or damage to the equipment, be sure to completely close the processor lockin g lever. 12. Remove the he atsink c over.
Hardware options installation 42 13. Install the heatsink. 14. Close the heatsink retaining bracket. 15. Install the air baffle (on page 24 ). 16. Install the access panel (on page 23 ). 17. Install the server into the rack. 18. Power up the server (on page 21 ).
Hardware options installation 43 Advanced ECC memory This server uses Advanced ECC fo r memory protection . In Advanced ECC, the server is protected against correctable memory errors. The serve r provides notifica tion if the level of correctable errors exceeds a pre- defined threshold rate.
Hardware options installation 44 IMPORTANT: Always install memory in pairs of two identical DIMMs. 6. Install the DIMM. 7. Install the air baffle (on page 24 ). 8. Install the access panel (on page 23 ). 9. Install the server into the rack. 10. Power up the server (on page 21 ).
Hardware options installation 45 Installing a hot-plug SAS hard drive 1. Remove the SAS hard drive blank. 2. Prepare the hard drive..
Hardware options installation 46 3. Install the hard drive. 4. Determine the status of the hard drive from th e hot-plug SAS hard drive LED combinations (" SAS and SATA hard drive LED combinations " on page 17 ).
Hardware options installation 47 Media drive option 1. Power down the server (on page 21 ). 2. Remove the existing media drive option or blank. 3. Slide the CD/DVD-ROM drive or diskette drive into the drive bay.
Hardware options installation 48 3. Slide the power supply into the power supply bay. 4. Connect the power cord to the power supply. 5. Route the power cord through the pow er co rd anchor or cable management arm. 6. Reposition the cable management arm into the operating position.
Hardware options installation 49 WARNING: To reduce the risk of electric shock, fire, and damage to the equ ipment, this product must be installed in accor dance with the following guidelines: • This power supply is intended only for installa tion in HP servers lo cated in a restricted access location.
Hardware options installation 50 1. Remove the power supply blank. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. 2. Slide the power supply into the power supply bay un til the release/lock lever clicks, secur ing the power supply.
Hardware options installation 51 6. Connect the power cord to the DC power source. 7. Be sure that the power supply and extern al health LEDs are illuminated green. Expansion board options The server supports PCI, PCI-X, and PCI Express expansion boards.
Hardware options installation 52 3. Remove the access panel (on page 22 ). 4. Remove the PCI riser cage (on page 25 ). 5. Remove the expansion slot cover.
Hardware options installation 53 7. Install the expansion board. 8. Lock the PCI retaining clip. 9. If installing an x16 expansion board that requires a power cable, c onnect the PCIe x16 riser board power cable to the expansion board and the PCI riser board (" PCIe x16 riser board power cabling " on page 58 ).
Hardware options installation 54 6. Remove the PCI riser board. 7. Install the optional riser board. 8. Install any expansion boards. (" Expansion board options " on page 51 ) 9. Install the PCI riser cage (on page 25 ). 10. Install the access panel (on page 23 ).
Cabling 55 C abling SAS hard drive cabling PCI SAS cabling to an HP Smart Array P400i Controller PCI SAS cabling to an optional expansion board controller.
Cabling 56 Fan board cabling Battery cabling for BBWC.
Cabling 57 Systems Insight Display cabling Hard drive backplane power cabling.
Cabling 58 Media drive bay cabling PCIe x16 riser board power cabling.
Software and configuration utilities 59 So f t w ar e and conf i gur ati on utiliti es Configuration tools SmartStart software SmartStart is a collection of software that optimizes single-server setup, providin g a simple and consistent way to deploy server configuration.
Software and configuration utilities 60 Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This util ity is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment.
Software and configuration utilities 61 intervention. During this process, the ORCA ut ility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server. NOTE: The server may not support all the following examples.
Software and configuration utilities 62 • Supports online array capacity expansion, logical driv e extension, assignment of online spares, and RAID or stripe size migration • Suggests the optimum .
Software and configuration utilities 63 3. Select Serial Number . The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel.
Software and configuration utilities 64 IMPORTANT: This utility supports operating system s that may not be supported by the server. For operating systems supp orted by the server, see the HP website ( http://www.
Software and configuration utilities 65 For more information, and to download the util ity, refer to the StorageWorks L&TT website ( http://h18006.
Software and configuration utilities 66 4. Select the ROM version. 5. Press the Enter key. 6. Press the Esc key to exit the current menu or press the F1 0 key to exit RBSU. The server restarts automatically. To access the redundant ROM manually: 1. Power down the server (on page 21 ).
Software and configuration utilities 67 3. Select USB External Port Capability . 4. Press Enter to display USB 1.1 and USB 2.0 selections. 5. Arrow down to highlight USB 2.0. 6. Press Enter . 7. Press F10 to save the change and exit RBSU. Internal USB functionality An internal USB connector is available for use with US B drive keys only.
Software and configuration utilities 68 Integrated Management Log The IML records hundreds of events and s tores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.
Software and configuration utilities 69 For more information, refer to the HP web site ( http://h18000.www1.hp.com/support/svctools/ ). Open Services Event Manager OSEM is a standalone tool that performs real-time reac tive and proactive service event filterin g, analysis, and notification.
Software and configuration utilities 70 Care Pack HP Care Pack Services offer upgr aded service levels to extend an d expand standard produc t warranty with easy-to-buy, easy-to-use support pac kages that he lp you make the most of your server investments.
Troubleshooting 71 T r oubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshoot ing Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, erro r message interpretation, issue resolution , and software maintenance.
Troubleshooting 72 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of haz a rdous energy circuits or electric sh ock hazards. Refer all servicing to qualified personnel.
Troubleshooting 73 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are exten ded to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the ra ck if it is a single-rack instal lation.
Troubleshooting 74 To answer these questions, the foll owing information may be usef ul: • Run HP Insight Diagnostics (on page 67 ) and use the survey page to view the current configuration or to compare it to pr evious configurations. • Refer to your hardware and software records for infor mation.
Troubleshooting 75 • Check any interlock or inter connect LEDs that ma y indicate a component is not connected properly. • If problems continue to o ccur, remove and reinstall ea ch device, checking the conn ectors and sockets for bent pins or other damage.
Troubleshooting 76 General diagnosis flowchart The General diagnosis flowchart provides a generic approa ch to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the f ollowing flowchart.
Troubleshooting 77 Item Refer to 4 The most recent version of a particular server or option firmware is available on the following websites: • HP Support website ( http://www.hp.com/supp ort ) • HP ROM-BIOS/Firmware Updates website ( http://h18023.
Troubleshooting 78 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber..
Troubleshooting 79 • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation.
Troubleshooting 80.
Troubleshooting 81 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the sy stem attempts to access the boot device.
Troubleshooting 82 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating sy.
Troubleshooting 83 Item Refer to 1 HP ROM-Based Setup Utility User Guide ( http://www.hp.com/servers/smartstart ) 2 "POST problems flowchart (on page 81 )" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.
Troubleshooting 84 Server fault indications flowchart Symptoms: • Server boots, but a fault event is report ed by Insight Management Agents (on page 65 ) • Server boots, but the internal health LE.
Troubleshooting 85 NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external co.
Troubleshooting 86 POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guid e located on the Documentation CD or on the HP website ( http://www.
Battery replacement 87 Bat tery r eplacement If the server no longer automatically displays th e correct date and time, you may need to replace the battery that provides power to the real-time clock.
Regulatory compliance notices 88 R egulator y com pliance noti ces Federal Communications Commission notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulation s has established Radio Frequency (RF) emission limi ts to provide an interf erence-free radio frequency sp ectrum.
Regulatory compliance notices 89 • Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected. • Consult the dealer or an experienced ra d io or television te chnician for help.
Regulatory compliance notices 90 This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte tout es les exigences du Règlement sur le matériel brouilleur du Canada.
Regulatory compliance notices 91 Japanese notice BSMI notice Korean notice Class A equipment Class B equipment.
Regulatory compliance notices 92 Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60 825-1.
Regulatory compliance notices 93 Power cord statement for Japan.
Electrostatic discharge 94 Elec tr os tati c disc har ge Preventing electrostatic discharge To prevent damaging the system, be aware of the precaution s you need to follow when setting up the system or handling parts. A discharg e of static electric ity from a fing er or other conductor may damage system boards or other static-sensitive de vices.
Specifications 95 Sp e c i fica t io n s Environmental specifications Specification Value Temperature range* Operating 10 ° C to 35 ° C (50 ° F to 95 ° F) Shipping -30 ° C to 50 ° C (- 22 ° F to 122 ° F) Storage -30°C to 60°C (-22°F t o 140°F) Maximum wet bulb temperature 28 ° C (82.
Specifications 96 BTUs per hour 3344 a t 100V to 120V AC input 3277 at 200V to 240V AC input Power supply output Rated steady-state power 800 W at 100V AC input 850 W at 120V AC input 1000 W at 200V t.
Technical support 97 T ec hni cal suppo rt Before you contact HP Be sure to have the following inform ation available before you call HP: • Technical support registration number (if applicable) • .
Technical support 98 • Mandatory —Parts for wh ich customer self repair is man datory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional —Parts for which customer self repair is op tional.
Technical support 99 l'ensemble des frais d'expédition et de retour, et dé termine la société de courses ou le transp orteur à utiliser. Pour plus d'informations sur le pr ogramme CSR de HP, contactez vot re Mainteneur Agrée local.
Technical support 100 lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätz liche Kosten anfallen. HINWEIS : Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Tei l vo n einem HP Servicepartner ersetzt we rden.
Technical support 101 de envío. Si no enviara el componente defectuoso req u erido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lle ve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y es cogerá la empresa de transporte que se utilice para dicho servicio.
Technical support 102 • Obrigatória – Peças c ujo reparo feito pelo cli ente é ob rigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. • Opcional – Peças cujo r eparo feito pelo cli ente é op cional.
Technical support 103.
Technical support 104.
Acronyms and abbreviations 105 A c r on y ms and abbr e v i ati ons ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery-backed .
Acronyms and abbreviations 106 IDE integrated device electronics IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log ISEE Instant Support Enterprise E.
Acronyms and abbreviations 107 PCI-X peripheral component interconnect ext ended PCIe peripheral component interconnect express POST Power-On Self Test PPM processor power module PSP ProLiant Support .
Acronyms and abbreviations 108 TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent.
Index 109 A access panel 22, 23 ACU (Array Configuration Utility) 61 additional information 71 ADU (Array Diagnostic Utility) 68 Advanced ECC memory 43 air baffle 23, 24 airflow requirements 30 Altiri.
Index 110 Erase Utility 64 error messages 86 European Union notice 90 expansion board 51, 52 expansion slot covers 51 expansion slots 10 external health LED 7 external option blank 33 F fan board 20 f.
Index 111 loose connections 74 M Management Agents 65 management tools 63 media drive 47 media drive bay cabling 58 media drive blank 47 memory 42, 43 memory dump 14 memory, Advanced ECC 43 modificati.
Index 112 S safety considerations 71 safety information 65 SAS drive numbers 17 SAS drives 17, 44 SAS hard drive 44, 45, 46 SAS hard drive LEDs 16, 17 SATA hard drive 17 SATA hard drive LEDs 16, 17 sc.
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