Instruction/ maintenance manual of the product Desktop Card Printers HP (Hewlett-Packard)
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ii Acknowledgements CandelaColor is a registered trademark of Pictograp hics International Corpo ration. Citrix is a registered tra demar k of Citrix Systems. Inc. The Common UNIX Printing System, CUPS, and the CUPS logo are the trademark prope rty of Easy Software Products.
Installation Guide Page iii The design and information contained in this manual is protected by U.S. and in ternation al copyright law. Content s Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Introduction This manual describes all the methods available for installing desktop card printers. It Desktop Card Printers Desktop card printers apply personalization to plastic cards. Personalization includes printing, encoding magnetic stripe data, and reading or programming smart cards.
Introduction Installation Guide 2 Operator: The green icon represen ts the Operator , who uses the printer to create cards and works at the direction of others in the organizati on. Administrator: The tan icon represents the Administrator , who has responsibility for the system within the organization.
3 Driver Co-existence on Windows This chapter provides i nformation about installing more than one driver on a PC. It describes: • "Should you install?" • "Driver Support for Printe.
Driver Co-existence on Windows Installation Guide 4 Older and Newer Drivers Some drivers can be installed on the same PC along with other driver s. On Windows 2000, Windows XP , or Windows Server 2003, the following pairs can be installed on the same PC.
5 Before Y ou Inst all This section describes: • Installation requirements • Choosin g your instal lation meth od • Preparing the printer for inst allation Inst allation Requirements PC Requirem.
Before Y ou Install Installation Guide 6 • An Ethernet cable to connect the printe r to the network. An Ethernet cable is not supplied with the printer . • A PC that meets the requirements listed abov e, that is connect ed to and communicating with the network.
Before Y ou Install Installation Guide 7 • Place the printer in an environment with temper atures ra nging from 60° F to 95° F (15° C to 35° C). • Use a single phase, 3-wi re, grounded receptacle. • Keep all dust, di rt, food, and liquids away from the printer .
Before Y ou Install Installation Guide 8 Choosing Y our Installation Method Y our installation meth od depends on how many users will print to the card printer , the operating system you will use to send card data, a nd other decisions in your environment.
Before Y ou Install Installation Guide 9 Will you connect the printer to the network using a print server? Printers with only a USB connection can be used o ver a network if the printer USB port is connected to a print server and the print se rver is connected to the ne twork.
Before Y ou Install Installation Guide 10 Preparing the Printer This section describes: • "Installing Supplies and Powering on the Printe r" • "Network Address Settings" Installing Supplies and Powering on the Printer This section provides the steps for installing supplies and powering on the printer .
Before Y ou Install Installation Guide 11 5 Install the laminator supply material (if the printer has a laminator). 6 Load cards in the input hopper (if the printer has a hopper). Do not connect the prin ter and PC at this time. 7 Power on the PC or host computer .
Before Y ou Install Installation Guide 12 10 When the printer powers on, the status light presents a series of patterns. The location of the status light depends on the printer model: 11 The status light displays the following: — Amber when the pri nter is powered on.
Before Y ou Install Installation Guide 13 2 Begin when the LC D panel shows "Printer Ready" on Line 1 of the display . 3 Press the Enter key to enter the menu system. 4 Make sure "S tatus" appears on Line 2 and press the Enter key .
Before Y ou Install Installation Guide 14 3 With "Configuration" displayed on Line 1, press the Up or Down Arrow key to display "DHCP/ S tatic IP" on Li ne 2. 4 Press the Enter key . The current Address Mode value is displayed on Line 2.
Before Y ou Install Installation Guide 15 6 Wr ite down th e IP Address . 7 Press the Enter key to return to the Network S tatus menu. "Subnet Mask" is displayed on L ine 2. Press the Enter key to display the Subnet Mask. 8 Press the Enter key to return to the Network S t atus menu.
Before Y ou Install Installation Guide 16 2 With "Configuration" displayed on Line 1, press the Up or Down Arrow key to display "IP Address" on Line 2. 3 Press the Enter key to choose IP Address. 4 The printer shows the current IP Address and a cursor appears under the first byte of the address.
17 Inst allation on Windows This section provid es information about i nstalling the printer and driver on a PC running a Windows operating system. See "Windows Instal lation Choices" for installation choices. This section describes how to install the printer on a PC with a Windows ® operating system.
Installation on Windows Installation Guide 18 Inst alling the Driver with Bidirectional Communication Installing from Downloaded Files The printer ships with a CD-ROM i n the printer cart on.
Installation on Windows Installation Guide 19 Installing the Downloaded Driver using a USB Connection 1 Prepare the printer for installation. See "Preparing the Printer" for the steps to follow . 2 Log on to the PC as a user with Administrator access (Windows® Vista®) or Administrator permissi ons (Windows X P).
Installation on Windows Installation Guide 20 12 An icon for the printer appears on the right side of the toolbar . Double-click the icon to open the Printer T oolbox.
Installation on Windows Installation Guide 21 Installing the Downloaded Driver using a Network Connection 1 Prepare the printer for installation. See "Preparing the Printer" for the steps to follow . 2 Obtain the IP Address of the printer . See "Network Address Settings" for details.
Installation on Windows Installation Guide 22 11 The Properties dialog box op ens at the end of installation. 12 Choose the Ports t ab. 13 Click the name of the prin ter and then click the Configure Port button. 14 Click on the Enter Network Address box.
Installation on Windows Installation Guide 23 Local USB Installation Using Bidirectional Communication 1 Log on to the PC as a user with Administ rator access (Vis ta) or with Administrator permissions (XP). 2 For Windows Vista, click “Continue” on the User Account Control dialo g box if it appears.
Installation on Windows Installation Guide 24 10 The PC displays a message. Click OK. 11 An icon for the printer appears on the right side of the toolbar . Double-click the icon to open the Printer T oolbox. 12 Click the “Print Sample Card” button to print a sample card from the d river .
Installation on Windows Installation Guide 25 Network Installation Using the Built- in Ethernet Port & Bidirectional Communication 1 Prepare the printer for installation. See "Preparing the Printer" for the steps to follow . 2 Obtain the IP Address of the printer .
Installation on Windows Installation Guide 26 12 When the installation is finishe d, the Properties dialog box opens. 13 Choose the Ports t ab. 14 Click the name of the prin ter and then click the Configure Port button. 15 Click on the Enter Network Address box.
Installation on Windows Installation Guide 27 Network Installation Using a Print Server & Bidirectional Communication 1 Load supplies and then power on the printe r . See "Preparing the Printer" . 2 Connect the printer to the print server using a USB cable.
Installation on Windows Installation Guide 28 12 On the “Install . . .” page, choose "Directly Networked Printer" and click “Next.” 13 W ait for the installation to complete and the PC to display a message. Click OK. 14 When the installation is finishe d, the Properties dialog box opens.
Installation on Windows Installation Guide 29 22 Print a sample card. a Choose S tart > All Programs > Card Printer > Printer Name to open the Printer T oolbox. If communication between the printer and the driver is suspended, click the “Resume” button.
Installation on Windows Installation Guide 30 Inst alling More than One Printer on a PC Y ou have several choices for ha ving more than one printer connected to a PC or for having more than one PC connected to a printer . Choices include: • Installing two or more printers o n one PC using USB p orts.
Installation on Windows Installation Guide 31 a Locate the icon for the Printer T oolbox in the system tray , usually the lower right corne r of the desktop. b Right-click the icon to display the popup menu. c Choose Exit. 5 Prepare the printer and power it on.
Installation on Windows Installation Guide 32 Wireless Network Connection T o install the printer using a wireless network connection, you must have: • Equipment, including cables, for the wirele ss connection method you have chosen. • Knowledge of wire less communication.
Installation on Windows Installation Guide 33 A peer-to-peer network can also be called a l ocal network or an ad hoc network. See "Wireless Network Installation w ith a Peer (Ad Hoc) Network" for the steps to follow .
Installation on Windows Installation Guide 34 5 Power on the wireless print server . The power light on the print server will be on. — For best results, tr y to set up the print server without connecting the printer .
Installation on Windows Installation Guide 35 Install and Set Up the Driver On each PC that will send jobs to the printer , in stall the driver for the card printer .
Installation on Windows Installation Guide 36 Wireless Network Installation wi th a Peer (Ad Hoc) Network • Make sure you have the following: — A bidirectional wireless prin t server with cables and documentation. — For each PC that will print, a wireless adap ter that uses the sa me wireless protocol (such as 802.
Installation on Windows Installation Guide 37 6 On each PC tha t will print, set the wireless adapter to communicate with the print server . 7 Connect the print server and printer using a USB data cable. Install and Set Up the Driver On each PC that will send jobs to the printer , in stall the driver for the card printer .
Installation on Windows Installation Guide 38 Printing Cards Using Bidirectional Communication In the Windows environ ment, the typical printer installation uses b idirectional communication. See "Installation on Wi ndows" for details about installing the printer .
Installation on Windows Installation Guide 39 Unidirectional Printing "Unidirectional" means that the driver sends data to the printer , but does not receive any data back from the printe r—the communication is in one direction only . A unidirectional d river can be installed on PCs running a Windo ws operating system.
Installation on Windows Installation Guide 40 — For Windows Vista and Windows Server 2008, choose Choose St art > Control Panel > Hardware and Sound > Printers. 4 Click once on the ic on for the printer to select it. 5 Press the Delete key .
Installation on Windows Installation Guide 41 Network Unidirectional Installation for Windows XP & Server 2003 Before you begin: • This installation is possible only on PCs running Windows XP or Windows Server 2003. • Use the files on the driver CD-ROM.
Installation on Windows Installation Guide 42 9 Double-click "Add Printer" to start the installation. 10 Choose "Local Printer ." Make sure the choice to automatically detect and install the printer is NOT checked, and click "Next.
Installation on Windows Installation Guide 43 30 With the printer icon highligh ted, choose File > Properties to open the Properties dial og box. 31 Choose the Ports t ab, click once on the port for the printer , and then click the Configure Port button.
Installation on Windows Installation Guide 44 Network Unidirectional Installation for Windows V i sta & Server 2008 Before you begin: • This installation is possible only on PCs running the Windows Vista or Server 2008 operating systems. • Use the files on the driver CD-ROM.
Installation on Windows Installation Guide 45 8 On the Install . . . page of the Card Printer Installation, click “Directly Networked Printer” and then click “Next.” 9 “Please W ait” appears on the PC, follo wed by the “The Card Printer is successfully installed on your PC.
Installation on Windows Installation Guide 46 23 Choose S tart > Control Panel > Hardware and Sound > Printers. The Printers window opens. 24 Open the Properties dialog box for the printer as an Administrator: a Click the icon for the printer to select it, then right-click to display a pop up menu.
Installation on Windows Installation Guide 47 39 V erify that the Windows test page prints. The image on the card is likely to be cropped; this is expected.
Installation on Windows Installation Guide 48 10 If needed, de-select "Show compatible hardware" to display more entries in the Printers list. 11 From the list of availa ble drivers, choose the unidirectional driver . The name includes Unidirectional, Unidir , or a similar word.
Installation on Windows Installation Guide 49 25 With the printer icon highligh ted, choose File > Properties to open the Properties dial og box. 26 On the General tab of the Properties di alog box, click Print T est Page to print the Windows test page.
Installation on Windows Installation Guide 50 5 On the Install . . . page of Card Printer Installation, click “Local Printer Connection” and then click Next. 6 “Please W ait” appears on the PC, followed by the Install . . page. 7 Connect the USB cable to the PC and the printer .
Installation on Windows Installation Guide 51 20 Restart Windows Vist a. a From the S tart menu, choose the right-most button. b Choose Restart from the menu. 21 Power the printer off and then on. 22 After Windows restart s, choose S tart > Control Panel > Hardware and Sound > Printers.
Installation on Windows Installation Guide 52 33 On the General tab, click the Print T e st Page button. 34 V erify that the Windows test page prints. The image on the card is likely to be cropped; this is expected. 35 Click OK when the card prints, and the n close the Properties dialog box.
Installation on Windows Installation Guide 53 Features Many driver features are not available when using the unidirectional driver. If you need one or more of these features on a re gular basis, and t.
Installation on Windows Installation Guide 54 The following features are not avai lable and an alter native is not avail able: • The Color Settings T ab on the Printer T oolbox cannot be used and th ere is no method for changing color settings in the driver .
Installation on Windows Installation Guide 55 a Right-click the printer icon in the task bar to display a pop-up menu. b Choose Exit from the menu. 3 S tart inst allation for the additional prin ter again. Cards sent by a user do not print The PC can appear to have p roblems when the user does not have the necessary permissions to use the printer .
56 Printer Pooling Printer pooling is a feature of the WIndows XP and Window s Vista operating systems. A printer pool treats a group of printers as one printe r and distribute s print jobs among the available printers. Requirement s for a Printer Pool T o create a printer pool for card printers: • Install the printers to the same PC.
Printer Pooling Installation Guide 57 Set up Printer Pooling Setting up a printer pool has two components: • "Installing Each Printer" • "Installing the Printer Pool Driver" Installing Each Printer First, inst all the physical printe rs.
Printer Pooling Installation Guide 58 3 The Card Printer Installation dialog box appears. 4 Click the "I accept the terms of the license agreement" button and then click “Next.” 5 The installation begins. 6 Choose "Driver Printer Pool" from the list and click Next.
Printer Pooling Installation Guide 59 11 Click the Advanced button. 12 In the Advanced Options window , choose or verify the following: — Set the Printer T ype to be the same as the printers in the pool. — Set the Print Ribbon to the type of ribbon installed in all printers.
Printer Pooling Installation Guide 60 — The printer pool will identify a USB-connect ed printe r as “available” even when the printer status is Suspended or Not Respond i ng if the printer is powered on. Power off a USB-connected printer to remove it from the pool or suspend printing using Print Manager .
Printer Pooling Installation Guide 61 6 After a card is sent by the printer pool to a specific printer , it cannot be removed from that printer and assigned to another printer . — Wh en a printer issues a message, the messag e appears on the PC with the name of the printer in the title bar of the message box.
62 Shared Printers This section provides information abou t printing over a network using Microsoft File and Printer Sharing. A printer is connected to a PC (host) that has the printer driver installed. After you share the printer , users at other PCs (Clients) on the network can prin t to it.
Shared Printers Installation Guide 63 Setting up Printer Sharing Requirements for Printer Sharing The requirements depend on th e operating system of the Host PC.
Shared Printers Installation Guide 64 • If more than one printer is connected to a PC (including a shared printer) the printers must have different names. • Set permissions for users at the Client PC and permissions for users at the Host PC. See InfoCentral > Advanced > Printer Permissions for the steps to follow .
Shared Printers Installation Guide 65 Requirements for Printer Sharing with a W indows V ista Client PC Before sharing a printer over the network to a Windows Vista Client PC, meet the following requirements: • Each PC that uses the printer must have a working network connectio n.
Shared Printers Installation Guide 66 f Click Apply and then OK. Notice that the ic on fo r the shared printer now include s a shared symbol. 6 Set up an account for each user at the Host PC. — Set up accounts for users who log onto t he Host PC and for users who log onto the Client PC(s).
Shared Printers Installation Guide 67 — Choose the "Network printer" or “Network printer , or a printer attached to ano ther computer”, not "My Computer" or "Local printer ." — Choose to brow se for the printer. An exp a ndabl e list of network se rvers, PCs, and/or printers appears.
Shared Printers Installation Guide 68 Printer Sharing for Windows V ista Client PCs The 4.x Card Printer Drive r supports printer sh aring on Windows Vista Client PCs, using the procedures described in this section. Set Up the Host PC for Prin ter Sharing on Windows V i sta 1 Log in to the Host PC as a user with Administrator permissions.
Shared Printers Installation Guide 69 6 At the Client PC, only the user who was logged in during installation of the printer can print to the shared printer . Tip s for Success • If the user who logs in at step 1 is not defined at the Host PC , they must enter a username and password defined on the Host PC at step 5.
Shared Printers Installation Guide 70 • Change card design settings. Selecting a landsc ape or portrait card ori entation is one of the settings that can be changed from the Client PC. Many settin gs are read from the Host PC and cannot be changed from th e Client PC.
Shared Printers Installation Guide 71 Updating the Driver When Sharing Printers For best results, follow the guidelines in this section when upda ting the driver for shared printers. The 4.x Card Printer Driver now supp orts automatic up dating from the Host PC to the Client PC.
Shared Printers Installation Guide 72 If you are currently using a 3.x driver on Windows V ista If you are currently using a 3.x driver on Windows Vista, do the following: 1 Record settings at the clien t PC and at th e Host PC so you can use them with the new driver .
73 Inst allation on Non-Windows Plat forms This section provid es information about i nstalling the printer • "Open Platform Driver Installation" • "Open Card Installation" Ope.
Installation on Non-Windows Platforms Installation Guide 74 Set the Data Format Before you send any data to the printer , set the data format so the printer can receive the data you send. 1 Press the Enter key to enter the menu system. 2 Press the Up or Down Arrow key to scroll to “Configuration” and press the Enter key .
75 Updates, Upgrades, and More This section describes: • "Updates" • "Upgrades" • "Deviations" • "Removing a Printer from a Windows PC" Updates An update replaces part of the product you hav e–usually software–with a newer release.
Updates, Upgrades, and More Installation Guide 76 Y ou can update a driver using a newe r driver CD or using files downloaded from the Web site. Updating a Driver Using Downloaded Files 1 Prepare the printer for installation. See "Preparing the Printer" for the steps to follow .
Updates, Upgrades, and More Installation Guide 77 10 Restart the PC: a From the S t art menu, choose the right-most button. b Choose Restart from the popup menu. Updating a Driver Using a Driver CD 1 Log on to the PC as a user with Administrator access (Windows Vist a) or Administrator permissions (Windows XP).
Updates, Upgrades, and More Installation Guide 78 10 Restart the PC: a From the S t art menu, choose the right-most button. b Choose “Restart” from the popup menu. Firmware Updates Firmware updates are sometimes availab le from the service Web site or the printer W eb site.
Updates, Upgrades, and More Installation Guide 79 Deviations Deviations are specially adapted products, created as a special-order . Most often, the driver or the firmware is d eviated; sometimes the h ardware (printer) is also changed. If you have a deviated driver , firmware or printer , be very ca reful abou t updating the drive r or firmware.
Updates, Upgrades, and More Installation Guide 80 — For Windows Vista and Windows Server 200 8, choo se Choose S tart > Control Panel > Hardware and Sound > Printers. 3 Make sure all cards sent to th e printer have printed. Y ou cannot delete a printer that has jobs in the print q ueue.
Updates, Upgrades, and More Installation Guide 81 The utility deletes files and then displ ays a prompt. 15 Close all applications and then click “OK. ” On Windows XP and Server 2003, Windows restart s. Other Printer Drivers Printers using a driver version in the range of 7.
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If you already are a holder of HP (Hewlett-Packard) Desktop Card Printers, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) Desktop Card Printers.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) Desktop Card Printers. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) Desktop Card Printers along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
