Instruction/ maintenance manual of the product D5400 series HP (Hewlett-Packard)
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HP Phot o sm ar t D5 4 00 s e r i e s W indo w s H elp.
Contents 1 HP Photosmart D54 00 Printer series Help .............. ................................................. ..............3 2 HP Photosmart ove rview The HP Photosmart at a glance................................................ ..............
Paper jams......... ......................... ............... ......................... ........................ ................... ..... ......80 Print quality tr oubleshoo ting........................................................................
1 HP Photosmart D5400 Printer series Help For information abou t the HP Photosmart, see: •“ HP Photosmart overview” on page 5 •“ Find more i nformation” on page 9 •“ Computer conn ecti.
Chapter 1 4 HP Photosmart D5400 Printer series Help HP Photosmart D5400 Printer series Help.
2 HP Photosmart overview Use the HP Photosmart t o print photos from a memory ca rd or print directly on the surface of specially coated CDs and DVDs. Yo u can access many HP Photosmart f unctions directly from the control panel, without turnin g on your computer.
Label Description 13 Rear door 14 Rear USB port 15 Power connection* * Use only with the pow er adapter supplied by HP. Control panel features The followin g diagram and relate d table provide a quick reference to the HP Photosmart control panel features.
Use the HP Photosmart Software The HP Photosma rt Software provides a fast and easy way to make prints of your p hotos. It also provides a ccess to other basic HP i maging software features, such as saving and viewing your ph otos. For more information on using the HP Photosmart Software: • Check the Contents panel on the left.
Chapter 2 8 HP Photosmart overview Overvi ew.
3 Find more information You can access a variety of resources, both printed a nd onscreen, t hat provide information abo ut setting up and using the H P Photosmart. Setup Guide The Setup Guide provides instructions for setting up the HP Photosmart and installing software.
Chapter 3 10 Find more information Find more information.
4 Computer connection information The HP Photosmart comes equipped with a USB port so yo u can connect directly to a computer using a USB cable. You can also share the prod uct over an existing hom e network.
Chapter 4 12 Computer connection information Connection.
5 How do I? This section contains links to commonly performed tasks, su ch as printing photos and optimizing your print jobs . •“ How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos fro.
Chapter 5 14 How do I? How do I?.
6 Load paper You can load many differe nt types and sizes of p aper in the HP Photosmart , including letter or A4 paper, ph oto paper, transpar encies, and envelopes. In addition, the HP Photosmart lets you load and pri n t directly on the surface of specially coated CDs and DVDs.
HP Premium Plus Photo Paper HP Premium Plus Ph oto Papers are the best H P photo paper, with image qual ity and fade resistance superior to store-processed photos. They are ideal fo r printing your high- resolution i mages for framing or including i n a photo alb um.
and business graphics f o r repo rt covers, special presentations, brochure s, mailers, and calendars. HP Premium Pr esentation Paper HP Premium Pre sentation Paper gi ves your presentatio n a quality look and feel. To order genuine HP supplies for the product, go to www.
Load full-size pa per You can load many types of lette r or A4 paper into the main inpu t tray of the HP Photosmart. To load fu ll-size pape r 1. Raise the outpu t tray to load paper into the main in put tray. 2. Slide the paper-wid th guide to its ou termost position.
3. Insert the stack of pape r into the main input tray wit h the sho rt edge forward and the print side down. Sli de the stack of paper forw ard until it stop s. CAUTION: Make sure that the product is idle and silent w hen you load paper into the main input tray.
Related topics •“ Recommended papers f or printing” on page 15 •“ Change the print setting s for the current job” on page 32 Load up to 13 x 18 cm (5 x 7 inch) photo paper You can load up to 13 x 18 cm (5 x 7 inch) photo pap er into the photo t ray of the HP Photosmart.
4. Slide the paper-w idth guide inward u n til it sto ps at the edge of the paper. Do not overload the pho to tray; make sure the stack of photo paper fits with in the photo tray and is no higher than the top of the paper-width guide. 5. Lower the photo tray l id.
2. Slide the paper-wid th guide to its ou termost position. 3. Insert the stack of cards into th e photo tray with the short edg e forward and the print side down. Slid e the stack forward until it stops. 4. Slide the paper-wid th guide inward unt il it stops at the edge o f the paper.
Load envelo pes You can load one or more envelopes in to the main input tra y of the HP Photosmart. D o not use shiny or embossed envelopes or envelopes that ha ve clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processin g software.
4. Insert one or more envelope s into the far-right side of th e main input tray, with the envelope flaps on the le ft and facing up. Slide the stack of envelo pes forward unti l it stops. 5. Slide the paper-w idth guide inward against the stack of envelo pes until it stops.
HP Premium Ink jet Transparen cy Film ▲ Insert the film so tha t the white transpare ncy strip (with ar rows and th e HP logo) is o n top and is going in to the input tr ay first.
To load a regular-s ize (120 mm) CD/DVD on the CD/DVD tray 1. Carefully remove the CD /DVD holder tha t came with the product. The CD/DVD ho lder is stored below t he main input tray. 2. Securely snap t he inkjet printabl e media onto the CD/DVD hol der with the printable side up.
4. Push the CD/DVD holder into the product until the lines on the C D/DVD holder li ne up to the white line s on the CD/DV D tray. NOTE: The product pu lls the CD/DVD holde r while printing on the media. The CD/DVD holder migh t protrude about 7.5 cm (3 inches) at the back of the product.
2. Securely snap t he inkjet printabl e media onto the CD/DVD hol der with the printable side up. The CD/DV D should be placed on the ring at the end of the holder wit h the arrows. 3. Flip the CD/DVD holder ring o ver the CD/DVD. 4. Lower the CD/DVD tray .
5. Push the CD/DVD holder into the product until the lines on the C D/DVD holder li ne up to the white line s on the CD/DV D tray. NOTE: The product pu lls the CD/DVD holde r while printing on the media. The CD/DVD holder migh t protrude about 7.5 cm (3 inches) at the back of the product.
• Adjust the paper-w idth guide in the input tray to fit snugly against all paper. Make sure the paper-widt h guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the product.
7 Print from your computer The HP Phot osmart can be used with an y software application tha t allows printi ng. You can print a range of proje cts, such as borderless images, newsletters, greeti ng cards, iron-on transfers, and posters.
Make the HP Photosmart the default printer You can set the HP Photosmart as the default printer to use f rom all softw are applications. This means that the HP Photosmart is automatically sele cted in the printer li st when you select Print f rom the File menu in a software application.
the Size list to see if a defined paper si ze already exists for the type of paper you are using. Paper type Suggested paper size settings Copier, multi-purpose, o r plain papers Letter or A4 Envelope.
To view the print resolution 1. Make sure you have pa per loaded in the input tray. 2. On the File menu in your software application , click Print . 3. Make sure the product is the selected printer . 4. Click the button that opens the Propertie s dialog box.
4. Click the button t hat opens the Properties dialog box. Depending on your sof tware application, this button might be called P roperties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Basi c Options area, do one of the following: • Click Portrait to print the document vertically on the page.
To preview your print job 1. Make sure you have pa per loaded in the input tray. 2. On the File menu in your software application , click Print . 3. Make sure the product is the selected printer . 4. Click the button that opens the Propertie s dialog box.
• Presentation Printing : Print high-qu ality documents, including le tters and transparenci es. • Two-sided (Dupl ex) Printing : Print two-sided pages manual ly.
3. Click the button that opens the Propertie s dialog box. Depending on your sof tware application, this bu tton might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the pri nting shortc ut that you want to delete.
3. Make sure the product is the selected pri nter. 4. Click the button t hat opens the Properties dialog box. Depending on your sof tware application, this button might be called P roperties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab.
4. Click the button that opens the Propertie s dialog box. Depending on your sof tware application, this bu tton might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down li st, select More .
Printing in maximum dp i takes longer than printing with ot her settings and requires a large amount of di sk space. To print in Ma ximum dpi mode 1. Make sure you have pa per loaded in the input tray. 2. On the File menu in your software application, cli ck Print .
To print dir ectly onto a CD/DVD 1. Use the software that came with the product to create and print a CD/DVD lab el. 2. When prompted, loa d a CD/D VD into the CD/ DVD holder on the product. 3. Push the CD/D VD holder into th e product until the lines on the C D/DVD holder line up to the white lines on the C D/DVD tray.
7. For binding, do o ne of the following: • For binding on the to p like a notebo ok or calendar, select the Flip Pages Up check box. This causes the odd and even p ages of your document to pri nt opposite of each other top-to-bottom.
To print a multiple-p age documen t as a bookle t 1. Load paper into the input tray . The paper shou ld be thick enough so that the image s do not show through to the other side. 2. On the File menu in your software application , click Print . 3. Make sure the product is the selected printer .
Figure 7-2 Right-edge binding for right-to-left languages Print multiple pag es on a si ngle sheet You can print up to 16 pages on a single shee t of paper. To print multiple pages on a sin gle sheet 1. Make sure you have pa per loaded in the input tray.
Print a multiple-page doc ument in reve rse order Because of the way the paper feeds through the HP Photosmart, the first page that prints is print side up at t he bottom of the stack. U sually this means you need to put th e printed pages in the correct order.
Reverse an imag e for iron-on transfers This feature revers es an image so you can use it for iron-on transfers. This feature is also useful for tr ansparencies whe n you want to make notations on the back of th e transparency without scratching the original.
6. In the Basic Options area, from the Paper Type drop-down list, se lect More . Then select the app ropriate paper type. TIP: If you want to m a ke nota tions on the back of the transparencies a nd erase them later wi thout scratching the ori ginal, click the Advan ced tab, and select the Mirror Ima ge check box.
Print a poster You can create a poster by print ing a document on multipl e pages. The HP Photosmart prints dotted l ines on some pages to indic ate where to trim the pages before taping them together. To print a poster 1. Make sure you have pa per loaded in the input tray.
To print a Web page 1. Make sure you have pa per loaded in the main in put tray. 2. On the File menu in your Web bro w ser, click Print . The Print dial og box appears. 3. Make sure the product is the selected printer . 4. If your Web browser support s it, select the items on the Web p age that you want to include in t he printout.
8 Use the photo features The HP Photosmart is equipped wit h memory card slot s and a front USB port that enable you to print or edit photo s from a memory card or storage de vice (such as a keychain drive, portable hard dri ve, or a digital came ra in storage mo de) without uploading your photos to a compu ter first.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Me mory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micr o (adapter required) 2 xD-Picture Card, Secure Dig.
TIP: To achieve th e best print qual ity, HP recomm ends using HP papers that are specifically de signed for the typ e of project you are printing along with genu ine HP ink. HP papers and H P ink are specifically desig ned to work well toge ther to provide high-quali ty output.
5. Press Print Photos . 6. Press the left arrow or right arrow to scroll through the layout opt ions, and press OK when the option you want is hig hlighted: 4 x 6 5 x 7 TIP: While the photo is printi ng, you can continu e scrolling through the photos on your memory card.
• Cropping ap plied to a photo • Index printing (thumbnai ls of selected photos) The HP Photosmart can read DPOF fil e format 1.1 from a memory card so you do not have to reselect the phot os to print.
This section contains the follow ing topics: • Remove red eye • Edit photos usin g your computer Remove red eye The flash on a camera (especially on older camera models) can sometimes ca use a subject's eyes to appear red in your photos.
editing, sharin g photos online, printing from your computer, and creating special projects such as printing a photo d i rectly onto a printabl e CD or DVD.
Chapter 8 58 Use the photo features Photos.
9 Maintain the HP Photosmart The HP Photosmart requi res little maintenan ce. You might need to repl ace ink cartridges, clean the print he ad, or align the printer from tim e to time. This section provides instructions for keepin g the HP Photosmart in top w orking condition.
• Store ink cartridges at room t e mperature (1 5.6-26.6° C or 60-78° F). • If you notice a sign ificant decrease in print quality, check the estim ated ink levels remaining in the in k cartridges. Replace any in k cartridges tha t are low on ink.
To check the ink leve ls from the HP Photos mart Software 1. In the HP Solution Center, click Settings , point to Print Settings , and th en click Printer Toolbox .
The print carria ge moves to the center of the product. NOTE: Wait until the p rint carriage stops moving be fore proceeding. 3. Press the tab on the ink cartridge t o release it, and then remove it from the slo t. If you are replacin g the black ink cartridge, push the tab of the ink cartridge on the far right.
5. Twist the orange cap t o snap it off. 6. Using the colored shaped icons for help, slide t he ink cartridge into the empty slot until it clicks into pl ace and is seated firmly in the slot. CAUTION: Do not lift the latch h andle on the print carriage to install the ink cartridges.
Clean the pr int head If your printed out put is streaked, or is mi ssing, or has any incorre ct or miss ing colors, the print he ad may need to be cleaned. This process uses ink to att empt to unclog and clean th e nozzles in the print he ad. This might take a few m inutes and will use one or more sheet s of paper.
4. Click the Device Ser vices tab. 5. Click Align the Printer . The product prints a t e st page, a ligns the print head, and calibrates t he printer. Recycle or discard the page. Remove ink fr om your skin and clothing Follow these instruct ions to remove ink from your skin and clothin g : Surface Remedy Skin Wash the area with an abrasive soap.
• History log : con tains information that might be used for diagnostic purposes if you need to call HP custo mer support. Clean the HP Photosmart Use a soft cloth or slightly moi stened sponge to w ipe dust, smudges, and stains off the case. The interior of th e product does not requ ire cleaning.
10 Shop for ink supplies For a list of ink cartrid ge numbers, see the printed do cumentation that came with the HP Photosmart. You can also use the soft ware that came with the HP Photosmart to find out the reorde r number for all th e ink cartridges.
Chapter 10 68 Shop for ink supplies Shop for ink supplies.
11 Troubleshooting This section contai ns the following topics: • View the R eadme file • Setup troubleshooti ng • Paper jams • Print quality trouble shooting • Print trouble shooting • Me.
This section contains the follow ing topics: • The product wil l not turn on • I connected the USB cable, but I am having problems using the p roduct with my computer • After setting up the prod.
• If you are using a power st rip, make sure the p ower strip is turned on. Or, try plugging the p roduct directly into a power ou tlet. • Test the power out let to make sure it is working. Plug i n an appliance that you know works, and see if the app liance has power.
Solution 5: Contact HP supp ort for service Solution: If you have complete d all of the steps provide d in the previo us solutions and are still having a proble m, contact HP suppor t for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, and then click Contact HP for technical support.
After setting up the produ ct, it does not print Try the following sol utions to resolve th e issue. Solutions are listed in order, w ith the most likely solution first. If the f i rst solutio n does not solve the problem, continue trying the remaining solut ions until the i ssue is resolved.
NOTE: You will be prom pted to set bot h the language and the co untry/region settings, by u sing the following pr ocedure. To set your langu age and country/r egion 1. Press and hol d the Red-Eye Removal butto n and then press the Print Photos button.
When I insert the CD-ROM into my computer’s CD-ROM drive, not hing happens Solution: If the installa tion does not run automat ically, you can start it manuall y. To start the installation from a W indows computer 1. From the Wi ndows Start menu, click Run (or click Accessories , and then Run ).
3. Verify that the U SB cable and power cord are plugge d in. 4. Click Retry to retry the connection. 5. Continue wit h the installation and restart the computer when prompt ed. Cause: The USB connection betwe e n the prod uct and the computer failed.
c . Remove all the item s that are related to the HP Photosm art Software. CAUTION: If the computer is manufact u red by HP or Compa q , do not remove any applicat ions other than those li sted below.
h . Click Apply , and then click Close . NOTE: If you receive a message stating Access is denied while making changes, clic k OK and continue. The message wil l not prevent you from making the changes. i . Click Restart to apply the changes to the computer during the next restart.
The registration screen does not appear Solution: You can access the registration (Sign up now) screen from t he Windows taskbar by clicking Start , pointing to Programs or All Programs , HP , Photosmart D5400 seri es , and then clicking Produc t Registration .
When the softwa re installation is complete, t he HP Digital Imaging Monitor icon appears in the Windows system tray. Paper jams To help avoid p aper jams, follow these gu idelines: • Remove print ed papers from the out put tray frequently. • Prevent curled or wrinkled photo paper by storing all unu sed photo paper fl at in a resealable ba g.
To clear a paper jam from the rear do or 1. Press in the tab on the l eft side of the rea r door to release t he door. Remove the door by pulling i t away from the p roduct.
• Always hold photo pape r by the edge s. Fingerprints on photo paper can re duce print quality. • Do not use paper th at is heavily textur ed. It can caus e graphics or text to print improperly.
Solution 1: Make sure you ar e using genuine H P ink cartridges Solution: Check to see if your ink cartridge s are genu ine HP ink cartridges. HP recommends tha t you use genuine H P ink cartridges. Genuine HP ink cartridges are designed and teste d with HP printers to help you easil y produce great results, time after time.
For more information, see: •“ Recommended pap ers for printing” on pag e 15 •“ Informatio n on paper” on page 81 Cause: The wrong kind of paper w a s loaded i n the input tray. If this did not so lve the issue, try the next so lution. Solution 4: Check th e ink levels Solution: Check the estimated ink leve ls in the ink cartr idges.
Solution 6: Align the printer Solution: Align the prin ter. Aligning the printer can help en sure excellent print q uality. To align the printer fr om the HP Photosmart Software 1. Load lette r, A4, or legal unu sed plain white pap er into the input tray.
Ink is not filling the tex t or graphic s comple tely Try the following solutio n s if the in k is not fi lling the text or image completely so that it appears that parts are mi ssing or blank.
Solution 3: Check the print settings Solution: Check the print settings. • Check t he paper type setting to make sure it matches the type of paper loaded i n the input t ray. • Check the print qua lity setting and make sure it is not set to o low.
If this did not so lve the issue, try the next so lution. Solution 6: Contact HP suppor t Solution: Contac t HP support for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, and then click Contact HP for information on callin g for te chnical support.
Print the image with a high print quality sett ing, such as Best or Maximum dpi . For more information, see: •“ Change the prin t speed or qual ity” on page 34 •“ Print using Maximum dpi” on page 40 Cause: The prin t quality setting was set too low.
Cause: The print quality setting wa s set too low. If this did not so lve the issue, try the next so lution. Solution 3: Align the printer Solution: Align t he printer. Aligning the p rinter can help ensure exce llent print quality. To align the printer from the HP Photosmart Software 1.
Cause: There was a problem with the print head. Printouts are fa ded or have dull colors Try the followin g solutions if the colors in you r printou t are not as bright and inten se as you expected.
If this did not so lve the issue, try the next so lution. Solution 3: Clean the pr int head Solution: If t he previous solution s did not resolve the issue, try cl eaning the print head. After cleaning the print head, print a se lf-test report. Evaluate the sel f-test report to see if the print q uality problem still exi sts.
For more information, see: •“ Set the paper type for pri n ting” on page 3 3 •“ Change the prin t speed or qual ity” on page 34 •“ Print using Maximum dpi” on page 40 Cause: The paper t ype or print quality settings were set incorrectly.
4. Click the Device Serv ices tab. 5. Click Align the Printer . The product print s a test pag e, aligns the print head, a nd calibrates the printer. Recycle or discard the page.
If this di d not solve th e issue, try the next solutio n. Solution 3: Ensu re that the rear door is securely ins talled Solution: Make sure that the rear door is securely installed. If you removed the rear do or to clear a paper jam, replace it. G ently push the door forward until it sn aps into place.
Paper is not picked up from the input tray Try the following so lutions to resolve the issue. Solutions ar e listed in orde r, with the m ost likely solution f irst. If the first solution does not sol ve the problem, con tinue trying th e remaining solu tions until the issue is resolved.
Make sure you have the f ollowing materials available: • A lint-free cloth, or any soft material that will not come apart or leave fi bers. • Distilled, f iltered, or bottled wa ter (tap water m ight contain contaminant s that can damage the print ca rtridges).
NOTE: For this issue, there is not a problem with yo ur ink supplies. Theref ore, replacing the ink cartrid ges or print head is not necessary. • Solution 1: Use TrueType or OpenType fo nts • Solu.
Solution 3: Clean the print head Solution: If the previou s solutions did n ot resolve the issue, try cleani ng the print head. After cleaning the prin t head, print a self-test report. Evaluate the self-test report to see if the pri nt quality problem still exi sts.
• The product i s not responding • The product prints meaning less characters • Nothing happen s when I try to print • The pages in my document ca me out in the wrong order • The margins are.
Solution 3: Tuck the flap s to avoid paper jams Solution: To avoid paper jam s, tuck the flaps insid e the envelopes. Cause: The flap s might get caught in the rolle rs. Borderless pri nting produces unexp ected results Solution: Try printing the ima ge from the phot o imaging software that came with the product.
Solution 3: Select the correct pri nter Solution: Make sure you have selected the correct printer in your software application . TIP: You can set the product as the default printer to ensu re that the printer i s automatically select ed when you select Print in the File menu of your different software appli cations.
Cause: A delet ed print job was in the queue. If this di d not solve th e issue, try the next solutio n. Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “ Clear paper jams ” on page 80 Cause: The product had a paper jam.
sure the other end o f the USB cable is plugged into a USB port on your computer. After the cable is connected properly, t urn off the product and then on again. If the connecti ons are secure, and nothin g has printed several minutes after you se nt a print job to the product , check the stat us of the product.
Solution 2: P rint a previously saved version of th e document Solution: Try printing anot her document from the same software a p plicati on. If this works, then try printing a previously saved version of the document that is not corrupt. Cause: The docume nt was corrupt.
TIP: You can set the product as the default printer to ensu re that the printer i s automatically select ed when you select Print in the File menu of your different software appli cations. Cause: The product was not the sele cted printer. If this did not so lve the issue, try the next so lution.
Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “ Clear paper jams ” on page 80 Cause: The product had a paper jam. If this di d not solve th e issue, try the next solutio n. Solution 8: Ma ke sure the print ca rriage can move fr eely Solution: Unplug the po wer cable if it is not alread y unplugged.
Cause: The computer was not commun icating with the product. If this did not so lve the issue, try the next so lution. Solution 10: Rese t the product Solution: Turn off the product, and then unplug the power cord. Plu g the power cord back in, and then pr ess the On button to turn o n the product.
Make sure the margin set tings for the document do not exceed the p rintable area of the product. To check your marg in settings 1. Preview your print job before s ending it to the pr oduct. In most softwa re applications, cli ck the File menu, and then click Print Preview .
Make sure that you rem ove all paper from the input tray before loading the envelopes. For more information, see: “ Load envelopes” on page 23 Cause: A stack of enve lopes was loaded incorr ectly. Text or graphics are cut off at the edge of the pag e Try the following so lutions to resolve the issue.
Solution 2: Check the layout of the doc ument Solution: Make sure the layout of the document you are tryi ng to print fit s on a pa per size supported by the product. To preview the print layout 1. Load the correct paper size i nto the input t ray. 2.
A blank page came out wh ile printing Try the following so lutions to resolve the issue. Solutions ar e listed in orde r, with the m ost likely solution f irst. If the first solution does not sol ve the problem, con tinue trying th e remaining solu tions until the issue is resolved.
My memory card no longer works in my digital came ra Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecti ng the FAT format inst ead of FAT32. For more information, see the documentation that came with your digital camera.
If this did not so lve the issue, try the next so lution. Solution 3: Remove th e additional memor y card Solution: If you have inserted more than one memory card, remove one o f the memory cards. You can use only one m emory card at a time. If you have a memory card a nd a storage device connected , remove the storage device.
Solution 1: Rem ove and reinse rt the memory car d Solution: Remove and reinsert th e memory card. You might have insert ed it incorrectly. Turn the memory card so that the la bel faces up a nd the contacts a re facing the product, and then push the card forwa rd into the appropriate slot unti l the Photo light turns on.
Cause: The HP Photosmart Software wa s not installed. If this did not so lve the issue, try the next so lution. Solution 2: Turn on the pr oduct Solution: Turn on th e product. Cause: The product was turned off. If this did not so lve the issue, try the next so lution.
Photos in a connec ted digital ca mera with PictBrid ge do not print Try the following sol utions to resolve th e issue. Solutions are listed in order, w ith the most likely solution first. If the f i rst solutio n does not solve the problem, continue trying the remaining solut ions until the i ssue is resolved.
• The product is p rinting on a non-printa ble area of my disc • The design is not centered on my disc • The ink on the CD/DV D is not drying • The product report s a CD/DVD size mismatch erro.
Solution 2: Remove the CD/DV D holder from the st orage area Solution: Remove the C D/DVD holde r from the storage area below the main input tray. Lower the CD/ DVD tray (located be low the control panel ). Make sure you loaded a print able disc onto the CD/DVD hold er with the printa ble side up.
The product do es not detect a CD/DVD on the holder Try the following so lutions to resolve the issue. Solutions ar e listed in orde r, with the m ost likely solution f irst. If the first solution does not sol ve the problem, con tinue trying th e remaining solu tions until the issue is resolved.
DVD tray until the lines on the holder li ne up to the white lines on the tray a nd try your print agai n. Cause: You loaded t he CD/DVD onto the CD/ DVD holder inco rrectly. The produ ct is printing on a non-printabl e area of my disc Try the following sol utions to resolve th e issue.
The ink on the CD /DVD is not drying Try the following so lutions to resolve the issue. Solutions ar e listed in orde r, with the m ost likely solution f irst. If the first solution does not sol ve the problem, con tinue trying th e remaining solu tions until the issue is resolved.
Errors This section cont ains the following cate go ries of messages about your product: • Product messages • File messages • General user messages • Paper messages • Power and co nnection m.
Follow the pro mpts on the displ ay to continue. Cause: The print carriage was blo cked. If this did not so lve the issue, try the next so lution. Solution 2: Close the CD/DVD tray Solution: Close the CD/DVD tray.
Cause: The print carriag e was blocked. Firmware revi sion mismatch Solution: Contact HP support for service. Go to: www.hp. com/support . If prompted, choose your country/region, a nd then click Contact HP for informat ion on calling for techni cal support.
CD/DVD tray open Solution: Close the CD/DVD tray. Cause: The CD/DVD tray wa s open when a print job w as started from the computer. CD/DVD tray misaligned Solution: Remove the CD/DVD holder from the CD/DVD tra y and then rei nsert the holder. Make sure you push t he CD/DVD holder into the t ray evenly.
holder line up to the wh ite lines on the C D/DVD tray. T he end marked with arrows goes into the CD/DVD tray first. For more information, see: “ Load a CD/DV D” on page 25 Cause: The prod uct prompted you to in sert the CD/DVD holder for a singl e CD/ DVD prin t job.
Cause: The CD/DVD tray was closed and a CD/DVD p rint job was started f rom the computer. CD/DVD holder not found Solution: Load a prin table disc onto the C D/DVD holder wi th the pri ntable side up. Lower the CD/D VD tray. Push the holder forward un til the lines on the CD/DVD hol der line up to the white lines o n the C D /DVD tray.
• Solution 7: Stop a nd restart the print spooler • Solution 8: Verify w h ether the software appli cation has a proble m Solution 1: Print a self test report Solution: Print a self-test report to see if the product can p rint. To print a self-test report 1.
Solution 2: Clear the prin t queue Solution: Restart your computer to clear the print queue. To clear the p rint queue 1. Restar t your c ompute r. 2. After the computer h as restarted, check the print queue.
After reconnecting the U SB cable, the product should start printing t he jobs in queue. NOTE: If you are connecting the pro duct through a USB hub, m ake sure the hub is turned on. If the hub is on, try connectin g directly to your computer. 5. If the product does not start printing automat ically, start another p rint job.
7. If the wron g driver is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Cause: The product was not be set as the default printer, or the wrong driver might have been configu red. If this did not so lve the issue, try the next so lution.
4. If there are still document s in the queue, restart th e computer and try printing again after the computer has rest arted. 5. Check the print queue agai n to make sure it is cle ar, and then try to print again. If the print queu e is not clear, or if it is cl ear but jo bs are still failing to pr int, proceed to the next solution.
c . Type a few charact ers of text into Not e pad. d . Click File , and then click Print . 4. If printing is successfu l from Notepad but not th e software application, contact t he manufacturer of that appl ication for su pport. Cause: The software applica tion was failing or coul d not communi cate with the print driver correctly.
Solution 4: Check the conne ction from the product to your computer Solution: Check the connection from th e product to your computer. Verify t hat the USB cable is s ecurely plugged into the USB port on the back of the prod uct. Make sure the other end of the U SB cable is plugged into a USB port on your computer.
Cause: Some of the files on the inserted mem ory card were damaged. Photos not found Try the following so lutions to resolve the issue. Solutions ar e listed in orde r, with the m ost likely solution f irst. If the first solution does not sol ve the problem, con tinue trying th e remaining solu tions until the issue is resolved.
Solution 1: Reinsert the m emory card in the pr oduct Solution: Reinsert the memory ca rd in the product. If this does not wo rk, retake the photos with your digital camera. If you already transferre d the files to your computer, try printing those files by usi ng the product softw a re.
Solution 1: Remove al l but one memory card Solution: Remove all but one memory card. The product reads the rem aining memory card an d displays the first photo stored on the memory card. Cause: There were two or more memory cards inserted int o the produ ct at the same time.
Card acces s error Try the following sol utions to resolve th e issue. Solutions are listed in order, w ith the most likely solution first. If the f i rst solutio n does not solve the problem, continue trying the remaining solut ions until the i ssue is resolved.
If the memory card is not ins erted properly, the product wi ll not respond and the green Photo light (n ear the memory card slots) will bl ink rapidly. After the memory card has been inserted pro perly, the Photo light will blink green for a few seconds, and then remain lit.
CD/DVD printing problem Solution: Make sure that there i s sufficient space behind the product and that the CD/DVD exit sl ot on the back of the prod uct is not blocked. If the pr oduct is placed close to a wall, move it at least 7.5 cm (3 inches) a way from the wall .
Load paper Solution: If th e product is out of pape r or there are only a few sheets remaini ng, load more pa per in the input tray. If there is paper in t he input tray, remove the paper, tap the stack of pa per against a fla t surface, and reload the paper into the input tray.
Solution 3: Check the print settings Solution: Check the print settings. • Check t he paper type setting to make sure it matches the type of paper loaded i n the input t ray. • Check the print qua lity setting and make sure it is not set to o low.
3. Dip the lint-free cloth into the purified or distil led water, and sq ueeze any excess water from it. 4. Clean the rubb er rollers to remove a ny dust or dirt buildup. 5. Replace the rea r door. Gently push the door forward until it snaps in to place.
3. Replace the rear door. Gently push the door forward until it snaps into place . 4. Press OK on the cont rol panel to cont inue the current job. Cause: Paper had jammed in th e product. Paper mismatch Solution: Change the print se tting or load the appropriate pap er in the input tray.
Cause: The print setting chosen for th e print job di d not match the p aper loaded in the product. Power and c onnection messages The following i s a list of power- and conne c tion-relat ed error me.
Cause: The product was turned off. If this di d not solve th e issue, try the next solutio n. Solution 2: Conn ect the product to th e computer Solution: If the product is not p roperly connected to t he computer, communication errors can occur. Make sure the USB cable is securel y connected to the product and the computer, as show n below.
Cause: The product was turned off. If this did not so lve the issue, try the next so lution. Solution 2: Connect the prod uct to the computer Solution: If the pro duct is not properly connected to the computer, commu nication errors can occur. Make sure the USB cable is securely connected to the pro duct and the computer, as shown below.
• Low on i nk • Non-HP cartridge • Original HP i n k deplet ed • Previously used genuine H P cartridge • Print head appears to be missing or damaged • Print head proble m • Printer prepa.
Solution 2: Contact HP suppor t Solution: You can contin ue to print from your product, but for optimum print quality you should align the print head. If the alignment still will no t work and print quali ty is unacceptable, contact HP suppo rt for service.
Solution 2: Contact HP s upport Solution: You can continue to print from your prod uct, but for opt imum print qu ality you should ali gn the print he ad. If the alignment still will not work and print quality is unacceptable, contact HP su pp ort for service.
• Print quality pattern : di splays the color blocks, represen ting each o f the installed ink cartridg es. Solid, even blo c ks of colo r indicate there are no print quality problems. When st reaks are displayed or there are missing blocks, clean the print hea d using the procedure described in “ Clean the print he ad” on page 64 .
3. Make note of where th e print carriage is stuck and loo k for jammed paper. A paper jam can cause the error me ssage and the print carriage to stall. CAUTION: Do not use any tools or other devices to remove jammed paper. Always use caut ion when removing ja mmed paper from inside the pr oduct.
To clear a paper ja m from the rear door 1. Press in the tab on the left side of the rear door to re lease the door. Remove the door by pulli ng it away from t he product.
print head” on page 64 . If t he color blo c ks continue to sh ow print quality problems after cl eaning and aligning, contact HP customer support. • History log : contains information tha t might be used for diag nostic purposes if you need to cal l HP customer suppor t.
5. Try to print from yo ur computer. If the product p rints when plugged directly in to a power outl et while disconnected from any power strips or surge suppresso rs, the power strip or surge suppressor might not be al lowing sufficient volt age to reach the product.
Incompatible i nk cartridges Try the following sol utions to resolve th e issue. Solutions are listed in order, w ith the most likely solution first. If the f i rst solutio n does not solve the problem, continue trying the remaining solut ions until the i ssue is resolved.
Ink alert Solution: Replac e the indicated ink cartridge s with new ink cartridges to resume printing . CAUTION: HP recommends that you do not remove an ink cartridge un til a replacement is ready to install. For HP product return and re cycling information, visit us at: www.
3. Make sure the ink cart ridges are installed in th e correct slots. Match the shape of th e icon and color of th e ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger alon g the top of the ink cartridges to locate any cartridges that are not snapp ed completely do wn.
11. Reinstall t he ink cartridge. It should now snap down into pla ce. 12. Close the ink cartri dge access door, and check if the error message has gon e away. 13. If you still rece ive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed corre ctly.
The print carria ge moves to the center of the product. NOTE: Wait until the p rint carriage st ops moving before proceeding . 3. Locate the ink cartridge that is indicated in the e rror message, and then pr ess the tab on the ink cartridge to re lease it from the slot.
6. On the inside of the product, loca te the contacts in the print hea d. The contacts look like a set of four copp er or go ld-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts.
Cause: The print carriage latch was not clo sed properly. If this di d not solve th e issue, try the next solutio n. Solution 4: Replac e the ink cartridge Solution: Replace the indicated ink cartri dge. Check to see if your in k cartridge is still under warran ty and the end of warrant y date has not been rea ched.
If the prob lem is not resolved , printing can continue, but the in k system behavior might change. CAUTION: The cleaning procedure should take only a few minut e s.
Solution 2: Clean the sensor wi ndow on the cartridges Solution: Clean the sensor w indow on all of the ink cartridges. If the probl em is not resolv ed, printing can continue, but the ink system behavior m ight change. CAUTION: The cleaning procedure should take only a few minutes.
b . Place the ink cart ridge on a sheet of pa per with the ink o pening point ing up. c . Repeat steps a and b for e a ch ink cartridge. 5. For each ink cartrid ge, wipe the sensor window with a dry swab or lint-f ree cloth.
Check to see if your in k cartridge is still under warran ty and the end of warrant y date has not been rea ched. • If the end of w a rranty dat e has been reached, purchase a new ink cartridge. • If the end of warranty date has not been reached, contact HP su pport for service or replace ment.
Install in k cartridges Try the following so lutions to resolve the issue. Solutions ar e listed in orde r, with the m ost likely solution f irst. If the first solution does not sol ve the problem, con tinue trying th e remaining solu tions until the issue is resolved.
3. Make sure the ink cart ridges are installed in th e correct slots. Match the shape of th e icon and color of th e ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger alon g the top of the ink cartridges to locate any cartridges that are not snapp ed completely do wn.
11. Reinstall t he ink cartridge. It should now snap down into pla ce. 12. Close the ink cartri dge access door, and check if the error message has gon e away. 13. If you still rece ive the error message, turn the product off, and then on again. Cause: The ink cartridges we re not install ed properly.
Solution 1: Install the print head and ca rtridges Solution: Make sure that you follow the inst ructions in the Setup Guide for installin g the print head and th e ink cartridges. If you installed the prin t head and ink cartridges and the messag e still appears, remove and reinsert them using the followi n g proc edure.
4. Remove all of the in k cartridges and place them o n a piece of paper with the ink opening poi nting up. To remove the ink cartr idges a . Push in the tab on the ink cartridge you want to replace to release it from the slot. b . Pull the ink cartridge up and then to ward you out of its slot t o remove it.
6. Remove the print h ead by lifting it up. 7. Clean the p rint head. There are thre e areas of the prin t head that need to be cleaned; the nozzle area,the edge bet w een the n o zzles and contacts, and t he electrical contact area.
To clean the print head a . Lightly dam pen a cotton swab and wipe the elect rical contact area from the bottom to the top. In order to av oid transferring ink and debris from th e contact area to the nozzles, do not go past the edge of the print head.
c . Use a fresh swab to wipe any accum ulated ink and debris fro m the edge of the print head. d . Wipe the area dry with a dry sw ab before proceeding to the next step. 8. Make sure the latc h handle is raised, an d then reinsert th e print head. 9. Carefully lower the la tch handle.
Make sure that you insert the ink cartridge into the slot tha t has the same shaped icon and color as t he one you are installing. 11. Close the ink cartrid ge access door. Cause: The print head or ink cartrid ges were not i nstalled or incorrectly installed.
Non-HP cartri dge Solution: Follow the pro mpts on the displ ay to continue, o r replace the indicated ink cartridges. CAUTION: HP recommends that you do not remove a n ink cartridge until a replacement is ready to install. HP recommends tha t you use genuine H P ink cartridges.
Previously used genui ne HP cartridge Solution: Check the print qu ality of the current print job. If it is not satisfactory, try cleaning the pri nt head to see i f that improves th e quality. Follow the pro mpts on the display or co mputer screen to continue.
3. The print carria ge moves to the middle of the product. 4. Remove all of the ink cartridges and place them on a pi ece of paper with the ink opening poi nting up. To remove th e ink cartridges a . Push in the tab on the ink cartridge yo u want to repla ce to release i t from the slot.
5. Lift the latch ha ndle on the pri nt carriage until it stops. 6. Remove the print head by lifting it up. 7. Clean the pri nt head. There are three area s of the p rint head that need to be clea ned; the nozzle area,the edg e between the nozzl es and contacts, and the electrica l contact area.
To clean the print he ad a . Lightly dam pen a cotton swa b and wip e the electrical cont act area from the bottom to the t op. In order to avoid tra n sferri ng ink and debris from the co ntact area to t he nozzles, do not go past the edge of th e print head.
c . Use a fresh swab to wipe any a ccumulated ink and debris f rom the edge of the print head . d . Wipe the area dry wit h a dry swab before proceeding t o the next step. 8. Make sure the l atch handle is rai sed, and then rein sert the print head. 9.
Make sure that you insert th e ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 11. Close the ink cart ridge access door. Cause: The print head or ink cartridges were n ot installed correctl y. If this di d not solve th e issue, try the next solutio n.
Reinstall th e print head . To reinstall the print h ead 1. Make sure th at the product is turned on. 2. Open the ink cartridge access door by lifti ng from the front center of the product, until the door locks into place. 3. The print carriage moves t o the middl e of the product.
b . Pull the ink cartridge up and then toward you out of its slo t to remove it. c . Repeat steps a and b t o until al l ink cartridges are removed. 5. Lift the latch h andle on the print carriage until i t stops. 6. Remove the print h ead by lifting it up.
7. Clean the pri nt head. There are three area s of the p rint head that need to be clea ned; the nozzle area,the edg e between the nozzl es and contacts, and the electrica l contact area.
c . Use a fresh swab to wipe any accum ulated ink and debris fro m the edge of the print head. d . Wipe the area dry with a dry sw ab before proceeding to the next step.
8. Clean the electri cal contacts in the product. To clean the el ectrical cont acts in the product a . Dampen a cotto n swab with water. b . Clean the electri cal contacts in the prod uct by wiping with the swab from the bottom to the top. Use as many fresh swabs as ne cessary.
11. Reinsert the in k cartridges. To reinser t the ink cartridges ▲ Using the colore d shaped icons for help, slide the ink cartridge into the em pty slot until it cli cks into place and i s seated firmly in the slot. Make sure that you insert th e ink cartridge into the slot that has the same shaped icon and color as the one you are installing.
Problem wi th printer prepa ration Solution: Check the print qu ality of the current pri nt job. If it is not sat isfactory, it could mean the internal clock failed and the product was not able to service th e print head as scheduled. Try cleaning the print head to see if that impro ves the quali ty.
The print carria ge moves to the center of the product. NOTE: Wait until the p rint carriage st ops moving before proceeding . 4. Locate the se nsor inside the p roduct. The sensor is a square, black plasti c part slightly larger than a pencil eraser, just to the left of the prin t carriage.
The print carri age moves to the ce nter of the product. NOTE: Wait until the print carriage stops movi ng before proceeding. 4. Remove all of the in k cartridges and place them o n a piece of paper with the ink opening s pointing u p. To remove the ink cartr idges a .
6. Install each in k cartridge in its slot. Press it down u n til the t ab snaps into p lace. Match the color a nd icon on each ink ca rtridge label to t he color and icon on the slot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved.
Solution 2: Check if al l ink cartridges are properly i nstalled Solution: Make sure all of the ink cartridges are properl y install ed. Refer to t he following steps t o resolve this error. To make sure the ink cartridges ar e properly installed 1. Make sure the product is turned on.
6. If an ink cartridge was sti cking up and you were able to sna p it back d own into place, close the ink ca rtridge access door and check if the error message has gone away. • If the message ha s gone away, stop troub leshooting here. The error has been resolved.
11. Reinstall t he ink cartridge. It should now snap down into pla ce. 12. Close the ink cartri dge access door, and check if the error message has gon e away.
3. Locate the ink cartridge that is indicated in the e rror message, and then pr ess the tab on the ink cartridge to re lease it from the slot. 4. Hold the ink cartridg e by its sides with the bottom pointin g up and locate t he electrical contacts on the ink cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall t he ink cartridge. 9. Close the ink cartri dge door, and check if the error message has gone a w ay. 10. If you still rece ive the error message, turn the product off, and then on again.
Sensor failure Try the following sol utions to resolve th e issue. Solutions are listed in order, w ith the most likely solution first. If the f i rst solutio n does not solve the problem, continue trying the remaining solut ions until the i ssue is resolved.
4. Locate the sensor i nside the product. The sensor is a square, bl ack plastic par t slightly larg er than a pencil eraser, j u st to the left of th e print carriage. 5. Wipe the sens or with a dry swab or lint-fr ee cloth. 6. Close the ink cartri dge access door, and check if the error message has bee n resolv ed.
The print carria ge moves to the center of the product. NOTE: Wait until the p rint carriage st ops moving before proceeding . 4. Remove all of the ink cartridges and place them on a pi ece of paper with the ink openings point ing up. To remove th e ink cartridges a .
6. Install each ink cart ridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the co lor and icon on t he slot for that ink cartridge. 7. Close the ink cartri dge access door, and check if the error has been resolved.
12 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP Photosmart. This section contains the following topics: • Warranty • Ink cartridge warranty information .
Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.
HP support by phone For a list of support phone numbers, see the pr inted documentation that came with the product. This section contains the following topics: • Phone support period • Placing a c.
HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, se e “ Pack the HP Photosmart” on page 208 . HP Korea customer support Chapter 12 206 HP warranty and s.
Prepare the product for shipmen t If, after contacting HP support or returnin g to the point of purchase, you are req uested to send the HP Photosmart in for service, make sure you remove and keep the.
4. Retain the control panel faceplate. Do not retu rn the control panel faceplate with the product. CAUTION: The replacement product might not come wi th a control panel faceplate. Store your control panel faceplate in a safe pl a ce, and when the replacement product arrive s, reattach your control panel faceplate.
13 Technical information The technical specifications and international regu latory information for the HP Photosmart are provided in this section. For additional specifications, see the pr inted documentation that came with the HP Photosmart.
Type Paper weigh t Input tray * Output tray † Photo tray * (252 gsm) * Maximum capacity. † Output tray capacity is affected by the ty pe of paper and the amount of ink you are using. HP recommends emptying the output tra y frequently. * NOTE: For a complete list of supported media sizes, see the printer driver.
Plastics Plastic parts over 25 grams are marked accor ding to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obta ined from the HP Web site at: www.
Disposal of waste equ ipment by users in private household s in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this product m ust not be disposed of w ith your other household wa ste .
Regulatory notices The HP Photosmart meets product requirem ents fr om regulatory agencies in your co untry/region. This section contains the following topics: • Regulatory model identification numb.
FCC statement FCC sta tement The Unit ed State s Feder al Communications C ommission (in 4 7 CFR 1 5 . 1 0 5) has spec ified that the follo wing notice be br ought to the attention o f users of this pr oduct.
Notice to users in Ja pan about the power co rd Noise emis sion statement for G ermany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Normalbetr ieb nach DIN 4 56 3 5 T .
HP Photosmart D5400 Printer s eries declaration of conformity Chapter 13 216 Technical information Technical information.
Index Symbols/Numerics 10 x 15 cm photo paper specifications 209 13 x 18 cm photo paper load 20 2 pages on 1, print 45 4 pages on 1, print 45 4 x 6 inch (10 x 15 cm) borderless photos print 38 5 x 7 i.
replace 61 tips 59 ink levels, check 60 ink supplies purchase 67 ink, removing ink from skin and clothing 65 install software, troubleshoot 69 invalid file name 136 iron-on transfers 47 J jams, paper .
photos from memory card 53, 54 posters 49 preview 35 print options 32, 36 quality, troubleshoot 82, 86, 89, 92 reverse images 47 reversed page order 108 self-test report 65 special print jobs 38 speci.
220 Index.
An important point after buying a device HP (Hewlett-Packard) D5400 series (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) D5400 series yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) D5400 series - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) D5400 series you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) D5400 series will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) D5400 series, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) D5400 series.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) D5400 series. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) D5400 series along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
