Instruction/ maintenance manual of the product CQ521A#B1H HP (Hewlett-Packard)
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HP Photosmart Premium Fax C410 series.
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Contents 1 HP Photosmart Pr emium Fax C41 0 series Help .. .............................. ................................ ....3 2 How do I? .......... ............... ............... ................. ................ ............... ............... .
Improve print quality..................................................................... ..........................................119 Print troubleshooting............ ....... ................... ..................... .................. ...........
1 HP Photosmart Premium Fax C410 series Help For information abou t the HP Photosmart, se e: • Finish setting up the HP Photosmart • Get to know the HP Photosmart • Print • Scan • Copy • F.
Chapter 1 4 HP Photosmart Premium Fax C410 series Help HP Photosmart Premium Fax C410 series Help.
2 How do I? This section contai ns links to commonly performed tasks, such as printing photos, scanning, and m aking copies. • Print a variety of documents • Scan documents and photos • Make a c.
Chapter 2 6 How do I? How do I?.
3 Finish setting up the HP Photosmart • Add the HP Photosmart to a network • Set up the HP Photosmart f or faxing Add the HP Photosma rt to a network • WiFi Protected Setup (WPS) • Wired (Ethe.
Use the PIN method a . Set up a wireless con nection. Press the Wirel ess button. Highlight Wi-Fi Protec ted Setup and press OK . Highlight PIN and press OK . The device d isplays a PIN. Enter the PIN o n the WPS-enabled router or oth er networking device.
4. Follow the prom pts on display to co mplete connection. 5. Install software. If the conne ction to th e network is successful, th e blue wirel ess light on the Wireless but ton should come on and remain steady. If it is b linking, this indicat es that connection to the net work is not a good.
NOTE: The product comes conf igured with a netw ork profile with hp (produc t model).(6-digit u nique identifie r) as the network name (SSID). However, fo r security and privacy HP recomm ends you create a new netw ork profile on your computer as described here.
d . Make sure that t he check box is not selected next to The key is prov ided for me automatically . If it is selected, click the check box to cle ar it. e .I n t h e Network key box, type a WEP key that ha s exactly 5 or exactly 13 alphanumeric (ASCI I) characters.
4. Use the arrow butt ons to highli ght the network nam e, and then press OK . If you found your net work name and selecte d it, go on to step 6. If you do not see your network n ame in the list a .S e l e c t Enter a New Network Name (SSID) . The visual keyboard appears.
Related topics Install the softwa re for a network connection Wired (Ethernet) network Before you connect the HP Phot osmart to a network, make sure you have all of the required materia ls. A functional Ethernet n etwork that in cludes a router, switch, or hub w ith an Ethernet port.
3. Connect the ot her end of the Ethernet cab le to an available port on your Ethernet router, switch, or wireless router. 4. Once you have connecte d the product to the network, install the so ftware.
To install the Windows HP Photosmart Software on a networ ked computer 1. Quit all appl ications running on your computer. 2. Insert the installation CD th at came with the produ ct into the CD-ROM drive o n your computer and f ollow the onscreen instructio ns.
Set up the HP Phot osmart for faxing Before you begin setting up the HP Photo smart for faxing, determi ne which kind of phone system your country/region uses. The instructio ns for setting up th e HP Photosmart for faxing differ depending on whether you have a serial- or parallel-type phone system.
If you are unsure which kind of telephone system you ha ve (serial or parallel), check with your telephon e company. See the following se ctions to set up the HP Photosmart for faxing: • Choose the .
4. Do you receive voice calls at the same phone number you w ill use for fax calls o n the HP Photosmart? Yes, I receive voice calls. N o . Please continue answe ring questions. 5. Do you have a computer dia l-up modem on the same phone line as the HP Photosmart? Yes, I have a computer dial-up modem.
NOTE: If your home or office setup i s not described in this section, set up the HP Photosmart as yo u would a regular analog phone. Make sure you use the phone cord supplied in t he box to connect o ne end to your t elephone wall jack and the ot her end to the port labeled 1-LINE on th e back of the HP Photosmart.
Other eq uipment /servi ces sharing your fax line Recommended fax setup for parallel-type phone systems Recom mended fa x setup for serial-type phone syst ems Voice cal ls, comput er dial-up modem, and voice mail service (You answered Yes to questions 4, 5, and 7 only.
When the phone rings, the HP Phot osmart will answe r automatically afte r the number of rings you set in the Rings to Answer setting. Then it wi ll begin emitting fax reception tones to the sen ding fax machine and receiv e the fax.
3. Connect the DS L filter cord to the tele phone wall jack. NOTE: If you have oth er office equipment or services attached to this phone line , such as a distinctive rin g service, answering machine, or voice mail, see th e appropriate sect ion in this section for additional setup guidelines.
Case D: Fax with a distinctive rin g service on the s ame line If you subscribe to a distinctive ring service (through your tele phone company) that allows you to have multiple phone num bers on one phone line, each w ith a different ring pattern, set up the HP Photosma rt as described in this section.
Case E: Shared voic e/fax line If you receive bot h voice calls and fax calls at the sam e phone number, and you have no other office equipm ent (or voice mail) on this phone line, set up the H P Photosmart as described in this section.
4. Plug your ph one into the tele phone wall jack. 5. Do one of the fo llowing, depending on your phone system: • If you have a parallel-type phone system , remove the white plug from the port labeled 2-EXT on t he back of the HP Photosm art, and then conne ct a phone to this port.
To set up the HP Ph otosmar t with voice mail 1. Using the p hone cord supplied in th e box with the HP Pho tosmart, connect o ne end to your telephone wall jack, then connect the other en d to the port labeled 1- LINE on the back of the HP Pho tosmart.
To set up the HP Ph otosmart with a comp uter dial-up mo dem 1. Remove the wh ite plug from the port label ed 2-EXT on the ba ck of the H P Photosmart. 2. Find the phone cord th at connects from the back of you r computer (your computer dial-up modem) to a telephone wall j ack.
• If your computer has two phone port s, set up th e HP Photosmart a s described below. Figure 3-8 Ba ck view of the HP Ph otosmart 1 Telephone wall jack 2 "IN" phone port on your computer.
5. If your modem software is set to receive faxes to your com puter automatical ly, turn off that setting. NOTE: If you do not turn of f the automatic fa x reception setti ng in your modem software, the HP Photos mart will not be abl e to recei ve faxes.
Case I: Shared v oice/fax line with answerin g machine If you receive both voice calls and fax calls at t he same phone number, and you also have an answerin g machine that an swers voice ca lls at this ph one number, se t up the HP Photosmart as described in this section.
3. Using the phone cord supplied in the box wit h the HP Photosmart, conne ct one end to your teleph one wall jack, then connect the other end to the port lab eled 1-LINE on the back of the HP Photosma rt.
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 3-10 Exam ple of a parallel s plitter • If your computer has two phone port s, set up th e HP Photosmart a s described below.
3. Unplug your answering ma chine from the telepho ne wall jack, and connect it to the “OUT” port on the back of your comput er modem. This allows a direct con nection between th e HP Photosmart and you r answering machine, even tho ugh the computer modem is connected first in lin e.
NOTE: You cannot receive fa xes automatical ly if you have a voice mai l service at the same phone number yo u use for fax call s. You must receive faxes manually; this means you must be available to respond in person to incoming fax ca lls.
• If your computer ha s two phone ports, set up the HP Pho tosmart as described below. Figure 3- 13 Back view of the HP Ph otosmart 1 Telephone wall jack 2 "IN" phone port on your co mpute.
5. If your m odem softwa re is set to receive fa xes to your com puter aut omaticall y, turn off that setting. NOTE: If you do not turn off the aut omatic fax reception setting in your modem software, the HP Ph otosmart will not be able to receive faxe s.
4 Get to know the HP Photosmart • Printer parts • Control pane l features • Display icons • HP Apps Mana ger Printer parts • Front view of the printe r Get to know the HP Photosmart 37 Get t.
1 Automatic document feeder 2 Control panel 3 Photo tray 4 Paper tray extender (also referred to as the tray extender) 5 Paper-width guide for the pho to tray 6 Color graphics disp lay (also re ferred.
21 Printhead assembly 22 Cartridge access area 23 Model number location 24 Rear USB port 25 Ethernet port 26 Power connection (Use only with the power adapter supplied by HP.
Control panel features Figure 4-1 Control panel featur es # 0 * 9 wxyz 8 tuv 7 pqrs 6 mno 5 jkl 4 ghi 3 def 2 abc 1 OK 1 Color graphics display (a lso referred to as the display): Displays menus, photos, and messages. The display can be pulled up a nd angled for better viewing.
17 Symbols : Enters symbols and asteri sks for fax-related tasks. 18 Start Fax : Sends or receives a black-and-white or color fax. 19 Start Copy : Starts a black-and-white or color copy. 20 Start Scan : Opens the Scan Menu where you can select a destination for your scan.
HP Apps Manager HP Apps are special documents su ch as Calen dars, Posters, Reci pes, and Cards that you can print directl y from your printer wi thout using your comput er. You can downlo ad additional HP Apps from the Web (requires Web connectivity).
5 Paper basics You can load many differe nt types and sizes of pape r in the HP Photosmart , including letter or A4 pa per, photo pap er, transparencies, and envelopes.
Recommended papers for printing If you want the best print quality, HP reco mmends using HP papers t hat are specifically designed for t he type of project you are printing. Depending on your cou ntry/region, som e of these papers might not be avai lable.
HP Iron-On Tra nsfers HP Iron-on Transfers (for co lor fabrics or for l ight or white fabrics ) are the ideal solution for creating custom T-shi rts from your digital ph otos. HP Premium Ink jet Transpare ncy Film HP Premium Inkjet Transparency Film makes your col or presentations vivid and even more impressive.
b . Load paper. Insert stack of ph oto paper into photo t ray with short edge forw ard and print side down. Slide stack of paper f orward until it st ops. NOTE: If the photo pa per you are using has perforated tabs, loa d photo paper so th at tabs are clo sest to you.
Load A4 or 8.5 x 11 inch paper a . Raise output tray. Raise output t ray and slide pap er-width guide o utwards. b . Load paper. Insert stack of paper into main input tray with short edge forw ard and print side down. Slide stack of paper fo rward until it stops.
NOTE: When you use legal-size pa per, leave the pap er catch closed. Load enve lopes a . Raise outpu t tray. Raise output tray and slide paper-width guide outwards.
2. View the an imation for this topic. Related topics Information on pa per Information on paper The HP Photosmart is designed to work well with mo st paper types. Test a varie ty of paper types before buying a l arge quantity. Fi nd a paper type that works well and is easy to purchase.
Chapter 5 50 Paper basics Paper basics.
6P r i n t Print documents Print photos Print a creative project Print a Web page Print forms and templates (Quick Forms) Print from anywhere NOV Print from the Web without a computer Related topics .
4. If you need t o change settings, cli ck the button that opens the Properties di alog box. Depending on your sof tware appli cation, this button might be called Properties , Options , Printer Setup , Printer , or Preferen ces . NOTE: When printing a photo , you must select optio ns for the specific p hoto paper and pho to enhancement.
7. In the Basic Option s area, from the Paper Type dro p-down list, select More . Then, select the approp riate photo paper type. 8. In the Resizing Options area, from the Size drop-down list, select More .
b . Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memor.
Increase numbe r of copies and press OK . Press OK to preview p rint job. d . Print photo. Press Print Photos . Print single photo on ful l-size paper a .
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adap.
Print multiple photos on full-si ze paper a . Load paper. Load full-size pa per in the main input tray. b . Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic.
c . Select photo. Highlight View & Print and press OK . Highlight photo and press OK . Increase numbe r of copies and press OK . d . Change page layout. P r e s s OK to preview print job. P r e s s Men u to change print settings.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adap.
b . Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memor.
d . Select phot o. Highlight p hoto and press OK . Increase numbe r of copies and press OK . Press OK to preview p rint job. e . Print photo. Press Print Photos . Print wallet photos a . Load paper. Load up to 13 x 18 cm (5 x 7 inch) phot o paper in photo t ray or full-size p hoto paper in main in put tray.
c . Select pr oject type. Highlight Create and press OK . Highlight Wallet Photos and press OK . d . Follow prompts. Print passport photos a . Load paper. Load up to 13 x 18 cm (5 x 7 inch) phot o paper in photo tray or full-size pho to paper in main i nput tray.
Reprint photos a . Load orig inal. Lift lid on pro duct. Load original p rint side down on ri ght front corn er of glass. C l o s e l i d . b . Load paper. Load up to 13 x 18 cm (5 x 7 inch) phot o paper in photo t ray or full-size p hoto paper in main in put tray.
Related topics • Recommended papers for printi ng • Edit photos be fore printin g • Stop the current job Print a Web page You can print a Web page from the Web browser your comp uter on the HP Phot osmart. If you use Internet Explorer (6.0 or higher) or Firefo x (2.
Print using the maximum dpi Use maximum dp i mode to print high-quality, sharp images. To get the mo st benefit from maximum dpi mo de, use it t o print high-qual ity images such as digital photogra phs.
3. Make sure the product is the selected printer. 4. Click the button that opens the Propert ies dialog box. Depending on your sof tware appli cation, this button might be called Properties , Options , Printer Setup , Printer , or Preferen ces . 5. Click the Features tab.
To delete a pri nting shortcut 1. On the File menu in your software app lication, click Print . 2. Make sure the product is the selected printer. 3. Click the button t hat opens the Proper ties dialog box. Depending on your sof tware application, this button might be called Properti es , Options , Printer Setup , Printer , or Prefer ences .
Crop photo a . Select photo. Highlight View & Print and press OK . Highlight photo and press OK . b . Edit photo. P r e s s Men u . Highlight Crop and press OK . P r e s s OK when done. Photo fix a . Select photo. Highlight View & Print and press OK .
Color effect a . Select phot o. Highlight View & Print and press OK . Highlight p hoto and press OK . b . Edit photo. Press Menu . Highlight Color Effect and press OK . Select desired o ption and press OK . 2. View the an imation for this topic.
4. Follow the prom pts on the displa y. When the se tup is complete, th e HP Photosmart pri nts a report with important information a bout your HP eP rint settings. This report i ncludes the em ail address for your printer. Make a note of this email address as you will nee d it to use HP ePrint.
Print from the Web without a computer You can print coloring pages, weather report s, coupons, and cards fro m the web direct ly from your HP Photosmart with out having to go to a computer using HP Apps .
Chapter 6 72 Print Print.
7 Scan • Scan to a computer • Scan to a memory card or USB storage devi ce TIP: You can also sca n and reprint a phot o. For more information , see Print a creative project . Scan to a computer 1. Do one of the fo llowing: Single pa ge scan a . Load orig inal.
C l o s e l i d . b . Start scan. P r e s s Start Scan . Highlight Scan to Computer and press OK . Highlight HP Photosmart and press OK . Multiple page scan a . Load original . Remove any stap les or clips from the ori ginal docu ment.
Load original p rint side down on ri ght front corn er of glass. C l o s e l i d . b . Insert memory. Scan to a memory card or USB storage d evice 75 Scan.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adap.
Slide paper-width g uide inward until it sto ps at edge of pap er. b . Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( .
c . Start scan. P r e s s Start Scan . Highlight Scan to Memory Ca rd or Scan to USB Flash Drive and press OK . Highlight desired option and press OK .
8C o p y Copy text or mixed documents TIP: You can also co py and reprint a phot o. For more information , see Print a creative project Copy text or mixed documents 1. Do one of the fo llowing: 1-sided original to 1-sided copy a . Load paper. Load full-size pa per in the main input tray.
C l o s e l i d . c . Specify number of copies. Highlight Copy and p ress OK . Press up arrow button or use keypad to increase number of copies . d . Start cop y. P r e s s Start Copy . 1-sided origin al to 2-sided copy a . Load paper. Load full-si ze paper in the ma in input tr ay.
NOTE: You can also load the original print side down on the right front corner on the glass. Slide paper-width g uide inward until it sto ps at edge of pap er. c . Specify 2- sided option. Press 2-Sided on cont rol panel. Highlight Copy and pre ss OK .
d . Specify number of copies. Press up arrow button or use keypad to increase number of copies . e . Start cop y. P r e s s Start Copy . 2-sided origin al to 1-sided copy a . Load paper. Load full-si ze paper in the ma in input tr ay. b . Load original .
Related topics • Change the copy settings • Preview a copy before prin ting • Stop the current job Change the copy settings To set the numbe r of copies from the cont rol panel 1. Press OK when Copy is highlighted on the Home Scre en. 2. Press the up arrow button or us e the keypad to increase the number of copies, up to the maximum.
Paper type Control panel setting HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper Premium Photo HP Photo Paper Photo Paper HP Everyday Photo Paper Everyday Photo HP Everyday Photo Paper, Semi Gloss.
4. Do one of the fo llowing: • Press the right arrow butto n to darken the copy. • Press the left arrow bu tton to lighten the copy. 5. Press OK . Preview a copy before printing After changing setting s on the HP Photosmart for making a copy, you can preview an image of the e xpected outp ut on the di splay before starti ng the copy.
Chapter 8 86 Copy Copy.
9F a x • Send a fax • Receive a fax Send a fax 1. Do one of the fo llowing: Fax photo a . Load orig inal. Lift lid on pro duct. Load original p rint side down on ri ght front corn er of glass.
C l o s e l i d . b .P r e s s Start Fax and wait for tone. c . Enter number. Fax 1–side d document a . Load original . Remove any stap les or clips from the ori ginal docu ment. Slide original wi th print side up int o document feeder tra y until the product detects the pag es.
Slide paper-width g uide inward until it sto ps at edge of pap er. b . Specify 2- sided option. Press 2-Sided on cont rol panel. Highlight Fax Send and press OK . Highlight 2-Sided Original and press OK . c . Press Start Fax and wait for tone.
NOTE: This feature i s not supported i f you load your originals on t he glass. You must load your original s in the document feeder tray. 2. Dial the numb er by using the keypad on the phone that is con nected to the HP Photosmart. NOTE: Do not use the keypad on t he control panel of the HP Photosmart.
Schedule a fax to send later You can schedule a blac k-and-white fax t o be sent within the next 24 hours. This enables you to send a black-and-white fax la te in the evening, when phone li nes are not as busy or phone rates are lower, fo r example. The HP Photosmart a utomatically send s your fax at the specified t ime.
To create speed dial entries fro m the contro l panel 1. Press Setup . 2. Press the down arrow butt on to highlight Speed Dial Setup , and then press OK . 3. Press the down arrow butt on to highlight Individual Speed Dial , and then press OK . 4. Press the down arrow butt on to select the displa yed speed dial entry.
• Directly connected to the HP Photosmart (on the 2-EXT port) • On the same phon e line, but no t directly co nnected to the HP Photo smart To receive a fax m anually 1. Make sure the product is t urned on and you have pape r loaded in the input t ray.
Chapter 9 94 Fax Fax.
10 Save photos • Save photos to your computer • Back up photos from a memo ry card to a USB storage de vice Save photos to your computer To save photos 1.
2. Save photo s. ▲ Highlight Save and press OK . NOTE: If product is network-con nected, a list of available comput ers appears. Select compute r to which you want to t ransfer photos, and t hen continue to next step. 3. Follow Prompt s. ▲ Follow onscreen prom pts on computer to save photos to computer.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adap.
Chapter 10 98 Save photos Save photos.
11 Work with cartridges • Check the es timated ink levels • Order ink supplies • Replace the cart ridges • Cartridge warranty information • Print and evaluate a p rint quality rep ort Check the estimated ink levels You can easily check the ink su pply level to determine how soon you might need to replace a cartridge.
4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software ▲ In the HP Sol ution Center, click th e Estimated Ink Levels icon. NOTE: You can also open t he Printer Toolbox from the Print Proper ties dial og box.
Wait for print carriage to move to center of the product . b . Press tab on cartridge, then remo ve it from sl ot. 3. Insert new cartridge. a . Remove cartridge from packaging. b . Twist orange cap to snap it of f. A forceful twist may be requir ed to remove the cap.
c . Match color icons, then sl ide cartridge into slot un til it clicks into place. d . Close cartridge door. 4. View the animatio n for this topic. Related topics Order ink supplies Cartridge warranty information The HP cartridge w arranty is applicable when t he product is used in its designated HP printing device.
For a copy of the HP Limited Warranty Statement, see the pri nted documentation that came with the product . Print and evaluate a print quality report Print quality issue s can occur for a va riety of reasons.
NOTE: Ink level warnings and indicato rs provide estimates for plannin g purposes only. When you receive a low-ink warning message, consider having a replacement cartrid ge available to avoid possible printing delays. You do not need to replace the i nk cartridges unt il print qual ity becomes una cceptable.
◦ Check the estimated in k le vels in the cartri dges. ◦ Check if the cart ridge corresponding t o the streaked bar has the orange tab removed. ◦ Reinstall the cartri dge and make sure all of the cartridge s are properly installed. ◦ Clean the printh ead, and then pr int this diagn ostic page again.
• If the text is sme ared, check if the paper is curle d, clean the printhead, a nd then print thi s diagnostic page ag ain. Figure 11-7 Samp le text area - strea ks or smears 4. Look at the align ment pattern above the color bars. The lines should be strai ght and sharp.
12 Solve a problem This section contai ns the following topi cs: • HP support • Setup troubleshooti ng • Improve print qu ality • Print troubleshoo ting • Memory card troubleshooti ng • Sc.
Phone support period One year of phone support is availab le in No rth Ameri ca, Asia Pacific, and Latin America (including Mexico). To determine the durat ion of phone suppo rt in Europe, the Middle East, and Africa, go to www.hp.com/ support . Standard pho ne company charges apply.
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After the phone sup port period After the phone support period, help is available from HP at an addition al cost. Help may also be available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or cal l the support phone number for your country/re gion to learn more about support options.
• Solution 1: Make sure you use the power cord that came w ith the product • Solution 2: Re set the product • Solution 3: Press the On bu tton more slowly • Solution 4: Conta ct HP to replace .
Cause: The product experienced an error. If this did not so lve the issue, try th e next solution . Solution 3: Press the On butto n more slowly Solution: The product might not respond i f you press the On button too quickly. Press the On button once.
For more information o n installing the soft ware and connecting the USB cable, see the Start Here guide t hat came with the product. Cause: The USB ca ble was connected before th e software was install ed. Connecting the U SB cable before yo u are prompted can cause erro rs.
If this did not so lve the issue, try th e next solution . Solution 3: Check the con nection between the prod uct and computer Solution: Check the conn ection between the product and comp uter. Cause: The product and computer w ere not communicating with each other.
7. Press the down arrow butt on to scroll through the cou ntries/regions. When the country/reg ion you want to use i s highlight ed, press OK . 8. When prompted, p ress the down arrow butto n to highlight Yes for confirmation, and then press OK . Cause: You might have sel ected the incorrect count ry/region when sett ing up the product.
4. Click Retry to retry the connection. 5. Continue wit h the installation a nd restart the com puter when prompted. Cause: The USB connection betwe en the product and the com p uter failed. I received a message that an Unkn own Error has oc curred Solution: Uninst all the software co mpletely, and t hen reinstall it.
d .G o t o C:Program Fil esHP or C:Program F ilesHewlett- Packard (for some older products) and de lete the Digital Imaging folde r. e .G o t o C:WINDOWS and rename the twai n_32 folder to twain_32 old . 3. Turn off programs th at run in the back ground.
c . Select the appropria te check boxes to remo ve the unnecessary compo nents. More informatio n about the Disk Cleanup util ity The Disk Cleanup ut ility frees hard disk space on your co mputer by d.
To uninstall and reinstall the software 1. On the Window s taskbar, click Start , Settings , Control Panel (or just Control Panel ). 2. Double-click Add/Remove Programs (or click Uninstall a prog ram ). 3. Select HP Photosmart All-In-One Driver Software , and then click Change/ Remove .
To improv e print qu ality 1. Make sure you are usin g genuine HP cartri dges. NOTE: HP cannot guaran tee the qualit y or reliabilit y of non-HP sup plies. Printer service or repairs required as a resul t of using a non-HP supply will not b e covered under warranty.
c . Press the down arrow butt on to highlight Too ls , and then press OK . d . Press the down arrow butt on to highlight Prin t Quality Report , and then press OK . The product print s a print quality report tha t you can use to diagno se print quality issues.
• If any of the color b ars are irregularly streaked, li ghter on one side, or con tain one or more streaks of a different color, refer to the foll owing steps.
c . Look at the large text abo ve the alignment pat tern. The type should b e sharp and clear. Figure 12-4 Sample te xt area - expected result • If the ty pe is jagged, al ign the printer, and then print th is diagnostic page again.
NOTE: If aligning the prin ter does not solve this print quality issue, contact HP support for service. 8. Clean the ink cartrid ges if you see streaking, fading, or rag ged text on the p rint quality report. To clean the c artridges from the software a .
Figure 12-11 Sa mple text area - uneven ink di stribution You can also clean the printhead from t he control panel to resolve this pro blem. However, this will use more ink. To clean the printh ead from the control panel a . Press Setup . b . Press the down arrow butt on to highlight Too ls , and then press OK .
12. If the previous steps did not resolve the problem, try to determine w hich ink cartridge is causing t he problem and replace it . Each cartridge color should co rrespond to a color on the print qualit y page. If that color showed defect s, the corresponding cartridge is t he problem cartri dge.
For more information, see: Load medi a Cause: A stack of envelopes wa s loaded incorrectly. If this did not solve the issue, try the n ext solution. Solution 2: Check th e envelope type Solution: Do not use shiny o r embossed envelope s or envelopes that have clasps or windows.
The pages in my document came out in the wrong order Solution: Print the document in reverse order. When the docum ent finishes printing, th e pages wil l be in correct order. To print a multi ple-page docum ent in reverse order 1. Make sure you have paper loa ded in the input t ray.
Make sure the margin set tings for the document d o not exceed the printab le area of the product. To check your marg in settings 1. Preview your print job b efore sendin g it to the prod uct. In most software ap plications, click the F ile menu, and th en click Print Preview .
If this did not so lve the issue, try th e next solution . Solution 2: Load paper in the i nput tray Solution: If the pro duct has only a few sheets rem aining, load more paper in the input tray.
Solution 2: Check the in k levels Solution: Check the estimated in k le vels in the ink cartridges. In sufficient ink ma y cause the printhea d to overheat. When th e printhead overheat s, the printer sl ows down to allow it to cool. NOTE: Ink level warnings and indicators provide esti mates for planning purposes only.
• Solution 1 : Insert th e memory card properly • Solution 2: Insert th e memory card fully into the appropri ate slot on the product • Solution 3: Re move the additional memory card • Solutio.
If the file system on the card is corrupt, reformat the me mory card in your digital camera. For more information, see the d ocumentation tha t came with your digi tal camera. CAUTION: Reformatting the memory card wil l delete any photos store d on the card.
If this did not so lve the issue, try th e next solution . Solution 4: Check the co nnection from the prod uct to your computer Solution: Check the conn ection from the produ ct to your computer. Verify t hat the USB cable is securely plugged into the U SB port on the back of the product.
• If you are loading your ori ginal in the do cument feeder tray, place th e paper, with the print side up, in the t ray as shown below. Place t he pages in the tray so th at the top of the document goes in first. NOTE: Do not load photos in the document feeder tray to copy.
Scanned image sh ows dotted lines instead of text Solution: Make a bla ck-and-white copy o f the original and th en scan the copy . Cause: If you used the Text image type to scan text tha t you planned to edit, the scanner might not have recognized color te xt.
NOTE: If you are us ing HP Photosma rt Essential, the Op tical Characte r Recognition (OCR ) software might not b e installed on your comput er. To install the OCR software, you must re-ins ert the software disk and select OCR under the Custom installation option s.
• If you are loading you r original in the docu ment feeder tr ay, place the paper, w ith the print side up, in t he tray as shown below. Place the pages in the tray so that the top of the docum ent goes in first. NOTE: Do not load photos in the documen t feeder tray to copy.
If this did not solve the issue, try the n ext solution. Solution 5: Check for a paper jam Solution: Clear the paper jam and remove any torn paper that rem ains in the product. NOTE: Remove any staples or clips from the original document . Cause: The product had a paper jam.
NOTE: Do not load photos in the documen t feeder tray to copy. If you are copying a photo, place i t on the glass. Cause: The original was placed incorre ctly on the glass or in the documen t feeder tray. Fit to Page is not working as exp ected Try the following so lutions to resolve the issue.
NOTE: You cannot use the documen t feeder tray with the Fit to Page feature. To use the Fit to Page feature, the ori ginal must be plac ed print side down on the right front co rner of the gl ass. Cause: The origi nal was placed incorrectly on the glass or in the document feeder tray.
NOTE: Do not load photos in the documen t feeder tray to copy. If you are copying a photo, place i t on the glass. Cause: The original was placed incorre ctly on the glass or in the documen t feeder tray.
• Solution 1: Make sure the product is set up for faxing correctly • Solution 2: Turn on th e product • Solution 3: Make sure yo u are using the correct type of phone cord • Solution 4: Make s.
5. Review th e report. • If the test passes an d you are still having problem s faxing, check the fa x settings listed in the report to verify t he settings are correct. A blank or incorrect fax sett ing can cause problem s faxing. • If the test fails, review the report for more informati on on how to fix any problems found.
Make sure you used the phone cord supplied in the box w ith the product to co nnect to the telepho ne wall jack. One end of this special 2-wi re phone cord should be connect ed to the port labeled 1- LINE on the back of th e product and the other en d to your telephone wa ll jack, as shown below.
Solution 4: Make sur e other office equipme nt is connected correctly Solution: NOTE: This possible solu tion applies only in the coun tries/regions that receiv e a 2-wire phone cord in t he box with .
Cause: You were using a phone line split ter. If this did not solve the issue, try the n ext solution. Solution 6: Make sur e the telep hone wall jack work s proper ly Solution: Try connecting a workin g telephone and phon e cord to the teleph one wall jack you are using for the product and check for a dial tone.
Cause: Other equipment that uses the same phone line as the produ ct might have been in use. If this did not so lve the issue, try th e next solution . Solution 9: Make sure the prod uct is connected to an ana log phone line Solution: Make sure you connect the product to a n analog phone line or you will not be able to send or receive faxes.
Completely remo ve power for at least 15 minu tes, and then turn t he DSL modem back on. Listen to the dia l tone again. • If the dial tone sou nds clear (no noise or static), try sen ding or receiving a fax. NOTE: You might notice static on th e phone line again in the f uture.
Solution 14: Lower the fax speed Solution: You might need to send and receive faxes at a sl ower rate. Try sett ing the Fax Sp eed to Medium (14400) or Slo w (9600) if you use one of the followi ng: .
• Solution 2: Check the fax n umber • Solution 3 : Dial the fax number m ore slowly • Solution 4: Check the recei ving fax machine f or problems Solution 1: Make sure the produc t is set up for .
Cause: The number you entered when sending t he fax was no t in the pr oper format. If this did not so lve the issue, try th e next solution . Solution 3: Dial the fax numbe r more slowly Solution: Insert some pauses in the number sequence to slow the dialing pace.
Solution 2: Connect the telephone to the co rrect port Solution: NOTE: This possible solut ion applies only in the countries/r egions that receive a 2-wire phone cord i n the box with the product, inc.
Solution 4: Lower th e fax speed Solution: You might need to send and receive faxes at a sl ower rate. Try sett ing the Fax Sp eed to Medium (14400) or Slo w (9600) if you use one of the followi ng: .
Solution 2: Check the phon e line for nois e Solution: You can check the sound qu ality of the phone li ne by plugging a phone into the telephon e wall jack and listen ing for static or ot her noise. If the fai lure was due to noise on the phon e line, contact the sende r to have them resend the fax.
Cause: Two or more pages were fed thro ugh the document feeder t ray at the same time. The quality of the fax I sent is poor Try the following so lutions to resolve the issue.
If this did not solve the issue, try the n ext solution. Solution 3: Make sure the g lass is clean Solution: If you are sending a fax from th e glass, make a copy to che ck the quality of the printout. If the quality of th e printout is poor, clean the glass.
Cause: The original was not loaded or was loaded in correctly. Fax transmis sion is slow Try the following so lutions to resolve the issue. Solutions are list ed in order, with the most likely solution f irst. If the first solu tion does not solve the pro blem, continue t rying the remaining soluti ons until the issue is resolved.
due to noise on the phon e line, contact the sende r to have them resend the fax. Th e quality might be better when you try again. If the problem p ersists, turn Error Correction Mode (ECM) off and contact your telepho ne company. To change the ECM setting from the co ntr ol panel 1.
3. Press the down arrow button to highlight Fax Speed , and then press OK . 4. Press the down arrow button to select o ne of the f ollowing settin gs, and then press OK . Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.
1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answe ring machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the product Make sure the product is se t to receive faxes aut omatically and that the number of rings to wait setting is corre ct.
faxes. In this case, the answ ering machine will answ er the fax call and record the fax tones. For more informatio n on setting up the pr oduct when you have an answering mach ine, see the printed docume ntation that came w ith the product.
3. Press the down arrow butt on to highlight Too ls , and then pres s OK . 4. Press the down arrow butt on to highlight Run Fax Test , and then press OK . The HP Photosmart displa ys the status of the test on the display and pri nts a report. 5. Review the report.
Solution 4: If you have a computer dial-up modem on the same phon e line as the product, make sure the mode m so ftware is not inte rcepting the fax Solution: If you have a computer dial-up mode m on the same phon e line as th e product, check to make sure that the softwa re that came with your modem is not set to receive faxes automa tically.
1 Telephone wall jack 2 Connect to the IN port on the answering machine 3 Connect to the OUT port on the answe ring machine 4 Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the product Make sure the product is se t to receive faxes aut omatically and that the number of rings to wait sett ing is correct.
NOTE: The product cannot recogniz e some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this t ype, ask your phone compan y to assign a non-al ternating ring pattern.
the product from prin ting faxes, review the d isplay for information on the error condition. Make sure: • The product is on. Pre ss the On button to turn on the product . • The product is set up co rrectly for faxing. See the print ed documentation f or more information.
NOTE: If the product has an alignm ent message, you might b e able to press the button next to OK to clear the message an d resume faxing. After you resolve any problems found, the product can begi n answering incoming fa x calls. Cause: An error co ndition was pr eventing the pr oduct from receivi ng faxes and Backup Fax Reception was set to Off .
3. Press the down arrow butt on to highlight Fax Speed , and then press OK . 4. Press the down arrow button to select one of the follow ing settings, and then press OK . Fax speed settin g Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.
Cause: An error co ndition was pr eventing the pr oduct from receivi ng faxes and Backup Fax Reception was set to Off . The produ ct is not answering inc oming fax calls Try the following so lutions to resolve the issue. Solutions are list ed in order, with the most likely solution f irst.
company has assigned your num ber a double ring patte rn, make sure Double Rings is selected as the Distinctive Rin g setting. NOTE: The product cannot recognize some ring pat terns, such as those wit h alternating shor t and long ringing patte rns.
Resolve any problems found . The product auto matically begins printi ng all the unprinted faxe s from memory. To clear the memory, you can also delete t he faxes stored in memory b y turning off the product . Cause: The memory of the product was full.
NOTE: If the product has an al ignment message, yo u might be able to p ress the button next to OK to clear the message and resume f axing. After you resolve any proble ms found, the product can be gin answering in coming fax calls. Cause: An error cond ition was preventing the product from receiving faxes and Backup Fa x Reception was set to Off .
Solution 1: Clear any pap er jams and make sure pap er is loaded in the i nput tray Solution: The product might have a paper jam or be out of paper. If you have Backup Fax Reception enabled, the pr oduct might have store d the fax in memory upon reception.
Cause: An error cond ition was preventing the product from receiving faxes and Backup Fa x Reception was set to Off . Parts of a fax I received ar e cut off Try the following sol utions to resolve the i ssue. Solutions are l isted in order, with th e most likely solution first.
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 12-12 Exampl e of a parallel splitter To set up the produ ct on a shared fax/v oice line with a computer dial-up m odem 1. Find the phone cord that connects from t he back of your co mputer (your computer dial-up modem) to a telep hone wall jack.
7. (Optional) Connect a phone to the oth er open phone port on the parallel split ter. Figure 12-13 Back view of th e product 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplie d in the box with the pr oduct connected to the 1-LINE port 8.
To set up the produ ct on a shared fax/v oice line with a computer dial-up m odem and answeri ng machine 1. Find the phone cord that connects from t he back of your co mputer (your computer dial-up modem) to a telep hone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port la beled 2-EXT on the back of the prod uct.
7. (Optional) If your a nswering machine does not ha ve a built-in phone, for convenience you m ight want to connect a phone to the back of your answering machine at t he "OUT" port.
To set up the produ ct on a shared fax/v oice line with a computer dial-up m odem and voice mai l service 1. Find the phone cord that connects from t he back of your co mputer (your computer dial-up modem) to a telep hone wall jack.
7. (Optional) Connect a phone to the oth er open phone port on the parallel split ter. Figure 12-15 Back view of th e product 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplie d in the box with the pr oduct connected to the 1-LINE port 8.
Then, run a fax test to check the status of the prod uct and to make sure you set it up properly. To test your fax setup from the control panel 1. Load letter or A4 un used plain white pa per into the input tray. 2. Press Setup . 3. Press the down arrow button to highlight Tools , and then press OK .
The fax test faile d If you tried to run th e fax test from your computer and the fax te st failed to run, the product might be busy with another task or have an error condition preven ting it from run ning the fax test. What to chec k • The product is set up properly, co nnected to a pow er supply, and is conne cted to your computer.
you experience problems fa xing, contact HP Sup port. Go to www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
The "Phone Cord Connecte d to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. To plug the phone cord into the correct port 1.
1 Telephone wall jack 2 Phone cord supplied in the box with the p roduct • Check the connection between the telep hone wall jack and the produ ct to make sure the phone cord is secure.
disconnect everything excep t the product from the phone line, and t hen run the test again. ◦ If the Fax Line Condition Test passes withou t the other equi pment, then on e or more pieces of t he e.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the product • If you are using a phone splitter, thi s can cause faxing prob lems. (A splitter is a two-cord connector that plugs int o a telephone wall jack.) Try re moving the splitter and connecting the p roduct directly to t he telephone w all jack.
Solution 1: Chang e the fax speed Solution: If you experien ce problems sending an d receiving faxes w hile using an Internet fax service, use a slower fax speed. You can do t his by changing the Fax Speed setting from Fast (33600) (the defau lt) to Medium (14400) or Slo w (9600) .
The fax log report sh ows an error Solution: Review t he following t able for informati on on the error codes in t he Fax Log report. This informat ion can help you troub leshoot any problems you encounter when using the fax fea tures of the product. The tab le also indicates which codes are specific to Error Correction Mode (ECM).
Error code Error definition (325-328 Error Correction Mode ) 329-331 The receiving fax machine indicated one or more pages might n ot be readable. 332-337 (338-342 Error Correction Mode ) 343 The receiving fax machine sent an unexpected communication.
• Product messages • File messages • General user messages • Paper messages • Power and connecti on messages • Ink cartridge an d printhead m essages Product mes sages The following i s a .
tap the stack of paper against a flat surface, and reloa d the paper into th e photo tray. Follow the prom pts on the disp lay or the comput er screen to continue your print job. Do not overload the p hoto tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide.
Cause: Paper might not feed properly if you are using the pr oduct in an extremely high- or low -humidity environment. Photo tray cannot en gage Solution: Remove the out put tray, and then re place it. Push the out put tray in as far as it will go. Make sure the output is lowered all th e way and lays flat.
Solution 3: Tur n on the computer Solution: Turn on the compute r Cause: The computer was turned off. If this did not solve the issue, try the n ext solution. Solution 4: Check the co nnection from the product to yo ur computer Solution: Check the connection fr om the product to your comput er.
Cause: The product software could not open or save the fil e. Unreadable file s. NN files co uld not be read Solution: Reinsert the memory card in the product. If this does not work, retake t he photos with your digital camera . If you already transferred t he files to your computer, try printing those files by using the product software .
Supported file types for the product The product soft ware only recognizes JPG and TI F images. File corrupted Try the following sol utions to resolve the i ssue.
Memory card error Try the following so lutions to resolve the issue. Solutions are list ed in order, with the most likely solution f irst. If the first solu tion does not solve the pro blem, continue t rying the remaining soluti ons until the issue is resolved.
If this did not solve the issue, try the n ext solution. Solution 2: Empty the Recycle B in on your desktop Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the har d disk; for example , delete temporary fil es.
Cause: You had not fully inserted the memory card. Use only one card at a time Solution: You can insert only on e memory card at a time. If more than on e memory card is inserted , the attentio n light will blin k rapidly, and an error message will appear on the computer screen.
After the mem ory card has been inserted properly, the Photo li ght will blink g reen for a few second s, and then remain lit. Cause: You had not full y inserted the memory card.
• Printhead appears t o be missing or dama ged • Printhead problem • Problem with prin ter preparation • Ink cartridge is missing, i ncorrectly installed, or not intended fo r your product Car.
Solution 2: Contact HP s upport Solution: Write down the error code provided in the message, an d then contact H P support. Go to: www.hp.com/support If prompted, choose your country/ region, and the n click Contac t HP for information on calling for techni cal support.
Go to: www.hp.com/support . If prompted, choose yo ur country/region, and the n click Contact HP for information on callin g for te chnical support. Cause: The ink cartridges were not intended f or use in this product. Incompati ble printhead Solution: Contac t HP support for service.
Solution 1: Install th e ink cartridges cor rectly Solution: Make sure all of the ink cartridges are properly installed. Refe r to the following steps to resolve this error. To make sure the i nk cartridges ar e properly installed 1. Make sure th e product is turned on .
6. If an ink cartridg e was sticking up and yo u were able to snap it back dow n into place, close the ink cartri dge access door and check if the erro r message has gone away. • If the message has gone away, stop trou bleshooting here. The error has been resol ved.
12. Close the ink cartri dge access door, and check if the error m essage has gone away. 13. If you still rece ive the error message, turn the product off, an d then on again. Cause: The indi cated ink cartridges w e re not instal led correctly. If this did not solve the issue, try the n ext solution.
The print carri age moves to the center of the prod uct. NOTE: Wait until the print carriage st ops moving before procee ding. 3. Locate the ink cartridge that i s indicated in the error m essage, and then press the tab on the ink cartridge to release it from the slot.
5. Wipe the cont acts with a dry swab or lint -free cloth. 6. On the inside of t he product, locate the co ntacts in the print head. The contacts lo ok like a set of four co pp er or gold-colored pins positi oned to meet the contacts on the ink cartridge.
Solution 4: Repla ce the ink cartridge Solution: Replac e the indicated ink cartridge. If your cartridge is st ill under warranty, cont act HP support for servic e or replacement. Go to: www.hp.com/support . If prompted, choose yo ur country/region, and the n click Contact HP for information on callin g for te chnical support.
Check ink ca rtridges Try the following sol utions to resolve the i ssue. Solutions are l isted in order, with th e most likely solution first. If the first solution do es not solve the problem, continue trying the remaining solut ions until the issue is resolved.
4. Run your finger alon g the top of the ink ca rtridges to locate any cart ridges that are not sn apped completely d own. 5. Press down on any cartrid ges that are sticking up.
CAUTION: Be careful not to bend the tab out more than abou t 1.27 cm (0.5 inches). 11. Reinstall the in k cartridge. It should now sna p down into place. 12. Close the ink cartri dge access door, and check if the error m essage has gone away. 13. If you still rece ive the error message, turn the product off, an d then on again.
• Solution 1: Inst all the printhea d and then cartridg es • Solution 2: Co ntact HP support Solution 1: Install the printhead and then cartrid ges Solution: Check to make sure the printhead and the cartridges are installed. To reinstall the pr inthead 1.
5. Remove the pr inthead by lifti ng it straight up. 6. Make sure the latch ha ndle is raised, and then reinsert the printhead. Errors 215 Solve a problem.
7. Carefully l ower the latch h andle. NOTE: Make sure you lower the lat ch handle before reinserti ng the ink cartridges. Leaving t he latch handle raised can result in incorrectly seated ink cartridges and probl ems printing. T he latch must remain dow n in order to correctly install th e ink cartridges.
CAUTION: HP recommends that you do not remove a n ink cartridge until a replacement is ready to install. HP recommends tha t you use genuine HP i nk cartridges. Genui ne HP ink cart ridges are designed and teste d with HP printers to help yo u easily produce great results, time after time.
Previously used genui ne HP cartridge Solution: Check the print qu ality of the current print job . If it is not satisfactory, try cleaning the pri nthead to see if th at improves th e quality. To clean the printhead fro m the control panel 1. Press Setup .
3. Remove all of the ink cartridges and p lace them on a piece of pa per with the ink opening point ing up. 4. Lift the latch h andle on the print carriage until it stops.
6. Clean the printhead. There are three a reas of the printhe ad that need to be clea ned: the plastic ramp s on both sides of the i nk nozzles, the edge betwe en the nozzles and the electrical contacts, and the electrical contacts.
b . Use a fresh, lightly dampened, l int-free cloth to wipe any accumu lated ink and debris from the edg e between the nozzles and the contacts. c . Use a fresh, light ly dampened, lint -free cloth to wipe the plastic ramps on both sides of the nozzles.
c . Wipe the area dr y with a dry lint-fre e cloth before proc eeding to the n ext step. 8. Make sure the latch handle is rai sed, and then reinse rt the printhead. 9. Carefully l ower the latch h andle. NOTE: Make sure you lower the lat ch handle before reinserti ng the ink cartridges.
Cause: The print head or ink cartridges were not installed correct ly. If this did not solve the issue, try the n ext solution. Solution 2: Contact HP s upport Solution: Contact HP support for service.
3. Remove all of the in k cartridges and place them o n a piece of paper with t he ink opening poi nting up. 4. Lift the latch ha ndle on the print carriage un til it stops.
6. Clean the printhea d. There are three are as of the printhead t hat need to be clea ned: the plastic ra mps on both sides of the ink nozzle s, the edge betwee n the nozzles and t he electrical contacts, and the ele ctrical contacts.
b . Use a fresh, lightly dampened, lint-free cloth to w ipe any accumulated ink a nd debris from the edg e between the nozzles a nd the contacts. c . Use a fresh, lightl y dampened, l int-free cloth t o wipe the p lastic ramps on bo th sides of the n ozzles.
c . Wipe the area dry with a dry li nt-free cloth before proceeding to the n ext step. 8. Make sure the latch ha ndle is raised, and then reinsert the printhead. 9. Carefully lower the la tch handle. NOTE: Make sure you lower the latch ha ndle before reinserting the ink cartridges.
Cause: There was a problem with th e printhead. If this did not so lve the issue, try th e next solution . Solution 2: Contact HP suppor t Solution: Contac t HP support for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, and the n click Contact HP for information on callin g for te chnical support.
Ink cartridge is mi ssing, incorre ctly installed, or not intended for your pro duct Try the following sol utions to resolve the i ssue. Solutions are l isted in order, with th e most likely solution first. If the first solution do es not solve the problem, continue trying the remaining solut ions until the issue is resolved.
4. Run your finger alon g the top of the ink ca rtridges to locate any cart ridges that are not sn apped completely d own. 5. Press down on any cartrid ges that are sticking up.
CAUTION: Be careful not to bend the tab out more than abou t 1.27 cm (0.5 inches). 11. Reinstall the in k cartridge. It should now sna p down into place. 12. Close the ink cartri dge access door, and check if the error m essage has gone away. 13. If you still rece ive the error message, turn the product off, an d then on again.
The print carri age moves to the center of the prod uct. NOTE: Wait until the print carriage st ops moving before procee ding. 3. Locate the ink cartridge that i s indicated in the error m essage, and then press the tab on the ink cartridge to release it from the slot.
5. Wipe the cont acts with a dry swab or lint -free cloth. 6. On the inside of t he product, locate the co ntacts in the print head. The contacts lo ok like a set of four co pp er or gold-colored pins positi oned to meet the contacts on the ink cartridge.
Solution 4: Contact HP suppor t Solution: Contac t HP support for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, and the n click Contact HP for information on callin g for te chnical support. Cause: The ink cartridges were not intended f or use in this product.
13 Stop the current job To stop a print job from the pr oduct ▲ Press Cancel on the control panel. If the prin t job does not stop, press C ancel again.
Chapter 13 236 Stop the current job Stop the current job.
14 Technical information The technical specifications and international regu lato ry information for the HP Photosmart ar e provided in this section. For additional specifications, see the pr inted documentation that came with the HP Photosmart.
To disable the usage information function 1. Press Setup . 2. Press the down arrow button until Preferences is highlighted, and then press OK . 3. Press the down arrow button until Cartridge Chip Info is highlighted, and then press OK . NOTE: To re-enable the usage information func tion, restor e the factory defaults.
Type Paper weight Input tray * Output tray † Photo tray * Docu ment feeder tray 5 x 7 inch (13 x 18 cm) Photo paper 145 lb. (236 gsm) Up to 20 20 Up to 20 n/a 4 x 6 inch (10 x 15 cm) Photo paper 145 lb. (236 gsm) Up to 20 20 Up to 20 n/a 4 x 12 inch (10 x 30 cm) Panorama Photo paper n/a Up to 40 25 n/a n/a 8.
Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text (if installed) • Twain-compliant software interface • Resolution: up to 4800 x 4800 ppi optical (depends on model); 19200 ppi enhanced (software) For more information about ppi resolu tion, see the scanner software.
For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitiz enship/environment/index.html This section contains the following topics: • Eco-Tips • P.
conserves resources by r eselling some of its mo st popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalciti zenship/environment/recycle/ HP inkjet sup plies recycling pr ogram HP is committed to protecting the environmen t.
Disposal of waste equipmen t by users in private househo lds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this product mu st not be disposed of with y our other household wa s te.
1907/2006 of the European Parliament and the Cou ncil) . A chemical information report for this product can be found at: www.hp.com/go/rea ch . Toxic and hazard ous substance table Battery disposal i n the Netherlands Dit HP Produc t bevat een lithium-manganese-dio xi de batterij.
EU battery directive European Union Batter y Directive This produc t contains a battery that is used to maintain data integr ity of real time clock or pr oduct settings and is designed to last the life of the product . Any attempt to s ervice or replace this battery should be perfor med by a qualifi ed service techni cian .
Regulatory no tices The HP Photosmart meets product requirements fr om regulatory a gencies in yo ur country/region. This section contains the following topics: • Regulatory model identification num.
FCC statemen t FCC sta tement The Unit ed States F ederal C ommunicati ons Commission (in 4 7 CFR 1 5 . 1 05) has spec ified that the follo wing notice be br ought to the attention of u sers of this pr oduct.
Notice to users in Korea 넩韥韥鱉閵뇊끞 B 鞾냱ꈑ놹녅볁놶뼞麦ꈒ냹뼑 韥韥ꈑ늱ꈑ閵뇊꾅ꩡ끞뼍鱉阸냹ꑞ놶냱ꈑ뼍ꐥ.
HP Photosmart Premium Fa x C410 series declara tion of conformity Regulatory wireless statements This section contains the following regulatory informatio n pertaining to wireless prod ucts: • Expos.
• Notice to user s in Brazil • Notice to users in Canada • European Union regulatory notice • Notice to user s in Taiwan Exposure to ra dio frequency r adiation Exposure to radio frequency radiation Caution The radi ated output po wer o f this dev ice is far belo w the FCC r adio fr equency exposur e limits.
European Un ion regul atory notice European Union Regulator y Notice Produc ts bearing the CE marking compl y with the f ollow ing EU Dir ectiv es: • Lo w V oltage Direc tive 2006/9 5/EC • EMC Direc tiv e 2004/1 08/EC CE compliance of this pr oduct is valid onl y if powe red w ith the correc t CE-mar ked A C adapter pr ovi ded by HP .
Regulatory telecommunication no tices The HP Photosmart meets telecommunication requireme nts from regulatory agencies in your country/region. This section contains the following topics: • Notice to users of the U.
Notice to users of the U.S. telephon e network: FCC requirements Notice to users of th e U.S. telephone n etwork: FCC requirements This equipmen t complies w ith FCC rules, P art 6 8. On this equipment is a label that contains, among other inf ormation, the FC C Registr ation Number and Ringer E quiv alent Number (REN) for this equipmen t.
Notice to users o f the Canadian telep hone network Note à l’at tention des utilis ateurs du réseau téléphoni que canadien/N otice to users of the C anadi an telephone n etwork Cet appar eil est confor me aux spéc ifications t echnique s des équipements ter minau x d’Industr ie Canada.
Notice to users in the Eu ropean Econom ic Area Notice to users in th e European Economic Area This pr oduct is designed to be connected t o the analog S witc hed Te lecommunicati on Networks (P STN) o f the Eur opean Economic A rea (EEA ) countries/r egions.
Japan safety statement For safety use i Chapter 14 256 Technical information Technical information.
Japan safety statement 257 Technical information.
Chapter 14 258 Technical information Technical information.
Index Symbols/Numerics 10 x 15 cm photo paper specifications 238 A ADSL. See DSL after the support period 110 answer ring pattern 23 answering machine fax tones recorded 160 set up with fax 30, 31, 17.
icons 41 interface card 7, 8 Internet, fax using 188 invalid file name 196 IP phone 188 ISDN line, set up with fax 22 L labels specifications 238 legal paper specifications 238 letter paper specificat.
phone cord 185 telephone wall jack 184 text cut off 157, 175 dotted lines on scan 136 incorrect format on scan 136 incorrect or missing on scan 136 meaningless characters 127 to print a document from .
262 Index.
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