Instruction/ maintenance manual of the product CE862A HP (Hewlett-Packard)
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L A SERJET PRO CM1410 COLOR MFP SERIES Us er Guide.
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HP LaserJet Pro CM1410 Color MFP Series User Guide.
Copyright and License © 2010 Copyright Hewlett-Packard Development C ompany, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as a llowed under the copyright laws. The information contained herein is subject to change without notice.
Conventions u sed in this g uide TIP: Tips provi de helpful hi nts or shortcu ts. NOT E: Notes prov ide impo rtant inform ation to explain a c oncept or t o complete a task. CAUTION: Cauti ons indicat e procedur es that you should foll ow to av oid losing data or dam aging the prod uct.
iv Conve ntions used in this gu ide ENWW.
Table of contents 1 Product basics .............. ................ ............ ............ ................ ........... ............ ............ .... ................ ................ ... 1 Product com parison ....... ............ .......... ......
Remove softwa re for W indows ........ ........................ .................. ................... ....................... ....... ........ 36 Supported uti lities for Windows ............. ............ ............ ................ ........... ..
Supported paper types and tray capacity .... ................... .............. .............. .............. ................... ... .... 67 Load the input tray ..... .................. ................... ......................... ..................
Collate a copy job ....... .............. .............. ................. .............. .............. .................. .......... 11 2 Make color or black and white copies ...... ............. ............. ................ ............. ........
Use fax on a VoIP service ... ........ ........... ........ ........ ........... ....... ......... ........ ........... ....... .... 150 Fax memory .. ........... .......... ............. ........... .......... .............. .......... .......... ...
Product up dates ............. ............... ........... .......... ............... ........... ........... ........... .............. ........ ........ 20 5 13 Solve problems ......... ........... ................ ........... ............ .........
Wireless conne ctivity checklist ........ ........ ........ .......... ........ ....... .......... ........ ........ .......... ... 243 The c ontrol pane l display s the mes sage: Th e wireless feature on this pro duct has be en turned off ... .......
Environment al product stewardship pro gram ............ ......... ......... ............. ......... ......... ........... ......... .. 2 66 Protecting the env ironment ............. ............. .............. ................. .............. ......
Index ............ .................... ................... .......................... ................... .................... ..... .................
xiv ENWW.
1 Product basics ● Product com parison ● Env iro nment al fe atur es ● Access ibility fe atures ● Product v iews ENWW 1.
Product compa rison The product is available in the following co nfigurations. HP LaserJet Pro CM1415fn MFP CE861A HP LaserJet Pro CM1415fnw MFP CE862A ● Prints at speeds up t o 12 pages per minute (ppm) monochrome and 8 ppm color.
Environm ental features Manual duplex printing S ave paper by using the manual duplex printing option. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver.
Accessib ility features The prod uct include s severa l features that aid us ers with acce ssibility i ssues. ● Online use r guide that is compa tible with tex t screen-reade rs. ● Print c artridge s can be install ed and remo ved by using one hand.
Product views Front view 1 2 3 4 5 6 7 8 9 1 Document feeder input tray 2 Document feeder ou tput bin 3 Scanner lid 4 Color touch scr een control panel 5 Front door (p rovides access to the print cart.
Back view 2 3 4 1 1 Int erf ace po rt s 2 On/of f swit ch 3 Power connection 4 Rear jam ac cess door 6 Chapt er 1 Pro duct basics ENWW.
Interface ports 1 2 3 1 Fax p orts 2 Network port 3 Hi-Speed USB 2.0 port ENWW Product views 7.
Serial number and mod el number location The s erial number and product model nu mber la bel is at th e back of th e produ ct. 8 Chapt er 1 Pro duct basics ENWW.
Control pan el layout 1 2 3 4 5 6 7 10 9 8 1 Touch screen display 2 Wireless light: indicates the w ireless network is enabled. The light blinks while the product is establishing a connect ion to the wireless network. When connected, the light stops blinking and stays lit.
Buttons on the Home screen The Home sc reen provides acces s to the product featur es, and it indicates the pr oduct status. NOT E: Depending on the produ ct config uration, t he features o n the Home s creen can var y. The layo ut might also be revers ed for some lan guages .
Control panel help system The produc t has a buil t-in Help system that explains how to use each sc reen. To open the Help system, touch th e Help button i n the uppe r-right cor ner of th e screen. For som e screens, the Hel p opens to a global menu wher e you can search for specific topic s.
12 Chapt er 1 Produc t basics ENWW.
2 Control panel menus ● Setup Menu ● Fun ction spec ific me nus ENWW 13.
Setup Menu To open this menu, touc h the Setup button. The foll owing sub menus ar e available: ● Report s ● Quic k Forms ● Fax Se tup ● Syste m Setup ● Servic e ● Network Set up 14 Chapt .
Reports menu Menu ite m Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a control-panel menu layout map. Configuration Report Prints a list of t he product settings Supplies Status Prints the print-cartridge s tatus.
Quick Forms menu Menu item Su b-menu item Description Notebook Paper Narrow Rule Wide Rule Child Rule Prints pages that have preprinted lines Graph Paper 1/8 inch 5 mm Prints pages that have preprinte.
Fax Setu p menu In the f ollowing table, items that have an asterisk ( *) indicate the factory default s etting. Menu ite m Sub-m enu ite m Sub-me nu item Description Fax Set-Up Utility This is a tool fo r configuring the fax settings. Follow the on- screen prompts and select the appropriate response for each question.
Menu item Su b-menu i tem Sub-me nu item Description Dial Prefix On Off * Specifies a prefix number that must be dialed when sending faxes from the product . If you turn this feature on, the product prompts you to enter the number and then it automatically includes that number every time you send a fax.
Menu ite m Sub-m enu ite m Sub-me nu item Description Private Receive On Off * Setting Private Receive to On requires you toset a pr oduct password. After setting the password, the following options are set: ● Private Receive is turned on. ● All old faxes are d eleted from memory.
System Setup menu In the fo llowing table, items that have an asterisk (*) indicate the factory default s etting. Menu item Su b-menu i tem Sub-me nu item Description Language (List of available control-panel display languages.) Sets the language in which the control panel disp lays messages and product reports.
Menu ite m Sub-m enu ite m Sub-me nu item Description PowerSave Time Sleep Delay Off 1 Minute 15 Minutes * 30 Minutes 1 Hour 2 Hours Specifies the amount of idle t ime before the product enters sleep mode. Time /Date (Sett ings for time format, current time, date format, and current dat e.
Menu item Su b-menu i tem Su b-menu item Description User-Defined Low Black Cyan Magenta Yell ow Type the percen tage of estimated life rem aining at which the product alerts you that the print cartridge is low. USB Flash Drive On Off Enables or disables the USB flash drive.
Service menu In the f ollowing table, items that have an asterisk ( *) indicate the factory default s etting. Menu ite m Sub-m enu ite m Sub-m enu it em Description Fax S ervi ce Clear S aved Faxes Clears al l faxes in memory.
Menu item Su b-menu i tem Su b-menu item Description Archive Pri nt On Off * When printing pages that will be stored for a long time, this option sets t he product to a mode that reduces toner smearing and dusting.
Network Setup menu In the f ollowing table, items that have an asterisk ( *) indicate the factory default s etting. Menu ite m Sub-me nu i tem Descripti on Wireless Menu Wireless Setup Wizard Guides y.
Functio n speci fic menu s The produ ct features fun ction-specifi c menus f or copying, f axing, scann ing, and usi ng a USB flash driv e. To open these menus , touch the button for that functio n on the c ontrol p anel. Copy Menu To open this menu, touch the Cop y button, a nd then touch the Settings.
Menu ite m Sub-m enu it em Sub-me nu item Descri ption Collation On Off Specifies whether to collate copy jobs Draft Mode Off On Specifies whether to use draft-quality printing for copies Image Adjust.
Menu item Su b-men u it em Su b-menu it em Description Fax Acti vity Log Print Log Now Auto Log Print Print Log Now : Pr ints a list of the faxes that h ave been sent from or received by this product. Auto Log Print : Au tomati cally prints a report after every fax job.
Menu ite m Sub-m enu it em Sub-m enu ite m Description Reprint Faxes Prints the received faxes stored in available memory. This item is available only if you have turned on the Allow Fax Reprint feature in the Fa x Setup menu. Forward Fax On Off * Sets product to send all received faxes t o another fax machine.
Menu item Description View and Print Photos Previews photos on the USB drive. Use the arrow buttons to scroll through t he photos. Touch the pr eview image for e ach photo that you want to print. You can adjust the settings, and you can save the changes as the new default settings.
3 Software for Windows ● Supporte d operating system s for Windows ● Supporte d printer driv ers for Windo ws ● Select t he corr ect printer driver fo r Windows ● Change prin t job settings .
Supported o peratin g systems for Wi ndows The prod uct support s the followin g Windows op erating syst ems: Recommende d software in stallation ● Windows XP (32-bit, Service Pack 2) ● Windows Vi.
HP UPD PCL 5 driver description ● Availab le for download from the We b at www.hp.com/ s upport/CM1 410series ● Compatibl e with prev ious PCL v ersions and older HP LaserJet p roducts ● The bes.
Change pri nt job settin gs Tool f or changi ng the sett ings Method for changing the settings Duration of changes Hierarchy of changes Software program settings On the File menu in the software program, click P age Setup or a similar comm and. These settings are in effect for the current print job only.
Change prin ter-dri ver setti ngs for W indows Change the setting s for all print jobs until the software program is closed 1. On the File menu in the so ftware program , click Print . 2. Select the drive r, and th en click Properties or P ref erenc es .
Remove software for Windows Windows X P 1. Click Start , and then c lick Programs . 2. Click HP , and then c lick the produc t name. 3. Click Uninst all , and then follow the onscre en instruction s to remov e the software. Windows Vista and Window s 7 1.
Supported ut ilities for Windows ● HP Web Jetadm in ● HP Embed ded Web Server ● HP ToolboxFX Other Wind ows components and utilities ● Software ins taller — automat es the printi ng system i.
38 Chapt er 3 Software for Win dows ENWW.
4 Use the product with Mac ● Software for Mac ● Print with Mac ● Fax with Mac ● Scan with Mac ENWW 39.
Software for Mac Supported operating systems for Mac The pr oduct s upports the following Mac o perating s ystems: ● Mac OS X 10.5, 10.6, and later NOT E: For Mac OS X 10.5 and lat er, PPC and Inte l® Core™ Proc essor Ma cs are suppor ted. For Mac OS X 10.
Install soft ware for Ma c computers on a wired network Configure the IP address 1. Connect the network cabl e to the p roduct and to the network . 2. Wait for 60 seconds before co ntinuing. Dur ing this ti me, the ne twork recogni zes the product a nd assigns an IP addr ess or host name for the produc t.
Install software for Mac computers on a wirele ss network Before installi ng the prod uct softwa re, make s ure the pro duct is not connected t o the netwo rk using a netw ork c able.
connec tion easier . After the s etup is com plete, you ca n disconnec t the USB ca ble and use the wireless connec tion. 1. Insert the softwa re CD into th e computer CD tray. 2. Follow the on-s creen instructi ons. When prompt ed, select the Connect through a wireless network option.
Software for Mac comput ers HP Utility for Mac Use the HP Utility to set up product fea tures that a re not avai lable in the printer dri ver. You ca n use the HP Utility wh en the produc t uses a un iversal ser ial bus (US B) cable or i s connected to a TCP/ IP-b ased netwo rk.
Print with Mac Cancel a print job with Mac 1. If the print j ob is curren tly printing, canc el it by pressing the Ca ncel bu tton on the pr oduct contr ol panel. NOTE: Pressing th e Cancel button c lears the job that th e product i s current ly processi ng.
Create a prin ting preset 1. On the File menu , click the Print option. 2. Select t he driver . 3. Select the p rint settings that you want to save for reuse . 4. In the Pre sets menu, c lick the Save As ... opt ion , and type a n ame for the pres et.
Print multip le pages on o ne sheet of pape r with Mac 1. On the File menu, cl ick the Prin t option. 2. Select the driver. 3. Open the Layout menu. 4. From the Pag es per Sheet menu , select the number of pages that you want to pr int on each sheet (1, 2, 4, 6, 9, or 16 ).
4. Open the Advanced m enu, or selec t the appropr iate tab. 5. Adjust the indi vidual set tings for text, graphi cs, and photogr aphs. Use the Services menu with Mac If the product is c onnected to a network, use the Se rvices menu to obtai n product and supply -status inform ation.
Fax with Mac To send a fax by prin ting to a fax driver, compl ete the follo wing steps: 1. Open the d ocument t hat you want to fax. 2. Click File and then click Pr int . 3. In the Printer pop-up menu, s elect the fax print queu e that yo u want to use.
Scan wit h Mac Use the H P Scan softwar e to scan ima ges to a Mac computer. 1. Load the d ocument o nto the scan ner glass or into the document feeder. 2. Open the Applications folder, and the n click Hewl ett-Packar d . Double- click HP Scan . 3. Open the HP Scan menu and click Preferen ces .
5 Connect the product ● Supporte d network operating s ystems ● Connect w ith USB ● Connect to a network ENWW 51.
Supported n etwork ope rating systems ● Windo ws 7 ● Win dows Vis ta (3 2-bi t an d 64-b it) ● Windows XP (32-bit, Serv ice Pack 2) ● Windows Server 2003 (Se rvice Pa ck 3) ● Windows Se rver 2008 (32- bit and 64-bit) ● Mac OS X v10.5 and v10.
Connect with USB This pro duct supports a USB 2.0 conne ction. Use an A-to-B type US B cable. HP recom mends using a cable t hat is no longer than 2 m (6. 5 ft). CAUTION: Do no t connect the USB ca ble until th e install ation softwar e prompts you to c onnect it.
Connect to a network Supported network protocols To conn ect a networking- equipped product to a netw ork, you need a network that use s one or more of the followi ng protocols.
4. Touch the Report s menu, a nd then to uch the Config uration Repor t button to prin t the configurati on report . 5. Find the IP address o n the c onfiguration report. LASERJET PROFESSIONAL CM1410 COLOR MFP SERIES Install t he softwa re 1. Quit all programs on the com puter.
Connect the product to a wireless network us ing WPS If your wi reless router su pports Wi-Fi Prote cted Setup (WPS), thi s is the simp lest way to s et up the prod uct on a wirel ess ne twor k. 1. From the H ome screen, to uch the Wirel ess b utton. 2.
3. When the insta llation is co mplete, print a confi guration page to make sure that the product has a SSID name. 4. When instal lation is compl ete, disconnec t the USB cable.
Advanc ed wireless setup Wirel ess communicati on modes You ca n use on e of two wi reless c ommunicatio n modes: infrastru cture or ad-hoc. Infra struc ture wi reless network (recommended) The product communicates with other devices on the network thro ugh a wireless router.
To pr event other users fro m access ing your ne twork, turn on WPA or WEP dat a encry ption. ● Wired E quivale nt Privacy (WEP): WEP is t he origi nal native securi ty mech anism in the 802.
Set or change the product passw ord Use t he HP Embedded W eb Server to set a pass word or chang e an existing pa ssword for a prod uct on a networ k. 1. Type the product IP address i nto the ad dress line of a We b browse r. Click t he Networki ng tab, and click the Securi ty link.
Link speed and duplex settings NOT E: This inform ation applies onl y to Ethernet netwo rks. It does not apply to wireless netw orks. The l ink speed a nd communi cation mo de of the pr int serv er must m atch the netwo rk hub. For most situati ons, leave the pr oduct in automati c mode.
62 Chapt er 5 Connec t the pro duct ENWW.
6 Paper and print media ● Understa nd paper use ● Change the printer dr iver to m atch the pape r type a nd size ● Supporte d paper sizes ● Supporte d paper t ypes and t ray ca pacity ● Load.
Understand paper use This pr oduct suppor ts a variet y of paper an d other prin t media in a ccordance w ith the guideli nes in this user gui de. Paper or print media tha t does not meet these guideline s might cause poor pri nt quality, incre ased jams, and prematur e wear on the product.
Media t ype Do Do not Heavy paper ● Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this produc t. ● Do not use paper that is heavier than the recom mended media specification for this product unless it is HP paper that has been approved for use in this product.
Change t he printer driv er to match the paper typ e and size NOT E: If you cha nge the pag e settings in the software program, those settings override an y settings in the printer d river. 1. On the File menu in the so ftware program, cli ck Pr int .
Table 6-2 Supported envelo pes and postcards Size Dimensions Envelope #10 105 x 241 m m (4.13 x 9.49 inches) Envelope DL 110 x 220 m m (4.33 x 8.66 inches) Envelope C5 162 x 229 m m (6.93 x 9.84 inches) Envelope B5 176 x 250 m m (6.7 x 9.8 inches) Envelope Monarch 98 x 191 m m (3.
Paper type Weight Capacity 1 Paper o rientat ion Other: ● Color laser t ransparency ● Labels ● Letterhead ● Envelope ● Heavy envelope ● Preprinted ● Prepunched ● Colored ● Rough ● .
2. Slide ope n the paper guide s. 3. If you are loading Legal s ize paper, squeeze the blu e lever and slide open the fron t paper gui de all t he way . NOT E: When it is loaded w ith Legal -size paper, t he tray extends fro m the fro nt of the produc t approximatel y 51 mm (2 in).
5. Adjust the guide s until they are snug against the paper. 6. Close Tr ay 1. 70 Chapt er 6 Paper and print me dia ENWW.
Load the doc ument fe eder The do cument fee der holds up to 35 she ets of 60 -90 g/m 2 (16 to 20 lb bond) paper. NOT E: When you add new paper, make sure that you remov e all of the paper from the input tray and strai ghten the stack of new paper. Do not fan the pape r.
Configure the tray Configur ing the tray on th is product ch anges the heat and s peed settings to obta in the best print qual ity for the t ype of pa per that you are using . If you a re using s pecial pape r for all or most print jobs on the product, cha nge this default setting on the product.
7 Print tasks ● Canc el a p rint jo b ● Basic print tas ks with Windows ● Additiona l print tasks wit h Windows ● Walk-u p USB printi ng ENWW 73.
Cancel a pr int job 1. If the print jo b is current ly printing, ca ncel it by pre ssing the Cancel button on the product control panel. NOTE: Pressing th e Cancel button c lears the j ob that th e product is currently processing.
Basic print tasks with Windows The m ethods to ope n the pri nt dialog fr om software programs can vary. T he proced ures that follow includ e a typical method. Som e softwar e programs d o not hav e a File menu. Se e the doc umentation for your softwa re program t o learn how to ope n the print dialog.
Change th e number o f print copies with Wind ows 1. On the File menu in the so ftware program, cli ck Pr int . 2. Select th e product, a nd then sel ect the nu mber of co pies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1.
3. Click t he Printin g Shortcuts tab. 4. Select one of the s hortcuts, a nd then click th e OK button. NOT E: When yo u select a shortcut, th e corresp onding settings change on the other tabs in the pri nter driv er. Create printing shortcuts 1. On the Fil e men u in th e sof twar e pr ogram , clic k Print .
2. Select the prod uct, and t hen clic k the Properties or Prefer ences butto n. 3. Click the Printing Shor tcuts tab. 4. Select an ex isting shortcut as a base. NOTE: Always select a short cut befo re adjusti ng any of th e settings on the right si de of the sc reen.
5. Select the print o ptions fo r the new s hortcut. NOT E: You can select the print options on this tab or on any other tab in the printe r driver. After selectin g options on other tabs, return to the Printing Shortc uts tab befo re continu ing with the next step .
3. Click the P aper/Quality tab. 4. Select a size from the Paper si ze drop-dow n list. Select a c ustom page size with Windows 1. On the File menu in the so ftware program, cli ck Pr int . 2. Select the p roduct, and then click the Properties or P reference s button.
Print on bo th sides (dup lex) with Windows 1. On the Fil e men u in th e sof twar e pr ogram , clic k Print . 2. Select the produc t, and then click th e Properties or Prefer ences button.
4. Selec t th e Print on both s ides (manua lly) check bo x. Click t he OK button to prin t the first side of the jo b. 5. Retrieve the printed s tack from the output b in, and maintai ning the same orien tation, place it with the prin ted-side facing down in Tray 1.
2. Select the produc t, and then click th e Properties or Prefer ences button. 3. Click t he Finishing tab. ENWW Basic print tasks with Windows 8 3.
4. Select the numb er of pages per sheet from the Pages per sh eet drop-down li st. 5. Select the correct Print page border s , Page order , and Orientation options. Select page orientation with Windows 1. On the Fil e menu in th e software prog ram, click Print .
2. Select the produc t, and then click th e Properties or Prefer ences button. 3. Click t he Finishing tab. 4. In the Orientation area, select the Port rait or Landscape option. To print the page image up side down, s elect the Rotat e by 180 degrees opti on.
Set col or option s with Wi ndows 1. On the File menu in the so ftware program, cli ck Pr int . 2. Select the p roduct, and then click the Properties or P reference s button. 3. Click the Color tab. 4. Click the H P Easy Color check box to clear it. 5.
Additiona l print tasks wi th Windows Print colored text as black (grayscale) with Windows 1. On the File menu in the so ftware program , click Print . 2. Select t he produc t, and then c lick the Properties or Prefe rences butt on. 3. Click the Advanc ed tab.
3. Click the Paper/Qua lity tab. 4. From the Paper type drop-down li st, click the More... op tion. 5. Expand the list of Type is: op tions. 88 Chapt er 7 Print t asks ENWW.
6. Expand the list of Othe r options. 7. Select the option for the type of p aper you are using, and click the OK button. Print on special p aper, labels, or transparencies 1.
2. Select the prod uct, and t hen clic k the Properties or Prefer ences butto n. 3. Click the Paper/Qua lity tab. 4. From the Paper type drop-down li st, click the More.
5. Expand the list of Type is: op tion s. 6. Expand the category of paper types that best descr ibes your pap er. NOT E: Labels and trans parencies ar e in the list o f Other option s. 7. Select the option for the type of p aper you are using, and click the OK button.
Print the first or last page on differ ent paper with Windo ws 1. On the Fil e menu in th e software prog ram, click Print . 2. Select the prod uct, and t hen clic k the Properties or Prefer ences butto n.
4. In the Specia l pages area, click th e Pri nt pages on d ifferent paper option, and t hen click t he Settings button. 5. In the Pages in document ar ea, se lect ei ther the First or Last option. 6. Select the correct options fro m the Pa per sou rce and Pape r type drop-do wn list s.
7. If you are p rint ing both the first and l ast pages on diffe rent pape r, repea t steps 5 an d 6, select ing the op tions for th e other page. 8. Click the OK button. Scale a document to fit p age size 1. On the Fil e menu in th e software prog ram, click Print .
2. Select the produc t, and then click th e Properties or Prefer ences button. 3. Click t he Effe cts tab. 4. Sele ct the Print doc ument on option, and then selec t a size from the dr op-down list.
Add a watermark to a document with Windows 1. On the File menu in the so ftware program, cli ck Pr int . 2. Select the p roduct, and then click the Properties or P reference s button. 3. Click the Effects tab. 4. Select a waterm ark from the Wa termarks drop -dow n list.
3. Click t he Finishing tab. 4. Select the Print on both sides check b ox. 5. In the Booklet layout drop-d own li st, cl ick the Left binding or Right binding option.
6. Retrieve the printed s tack from the output b in, and maintai ning the same orien tation, place it with the prin ted-side facing down in Tray 1. 7. On the contr ol panel, touch the OK button to prin t the second side of the jo b.
Walk-up USB prin ting This pr oduct f eatures print ing from a USB fl ash drive, so you can quickly print file s without sending them from a computer. The product a ccepts stan dard USB s torage acces sories in the USB por t on the front of the p roduct.
100 Chapt er 7 Pri nt tasks ENWW.
8C o l o r ● Adjust color ● Use the H P EasyColo r option for Windows ● Match col ors ENWW 101.
Adjust color Manage col or by changing the se ttings on the Color tab i n the pri nter driv er. Change the color theme for a print job 1. On the Fil e menu in th e software prog ram, click Print . 2. Click Properties or Pref eren ces . 3. Click the Color tab.
5. Click the Print in G rayscale option to print a color doc ument in black and shades of gray . Use this option to print co lor docume nts for photocopying or faxing . You can al so use thi s option to print draft copie s or to save colo r toner. 6. Click the OK but ton.
Use the HP Easy Color optio n for Win dows If yo u are using the HP PCL 6 pr inter dri ver for Windows , the HP EasyColor tech nology auto matically improves mixed-conte nt documents that are printed from Micr osoft Office progr ams. This techno logy scans documents and automa tically adjus ts photographi c images in .
Match colors For most u sers, the best metho d for matching colors is to print sRGB colors. The p rocess of matchin g printe r output color to y our comput er screen is com plex, becaus e printe rs and compute r monitors use different m ethods of prod ucing color.
106 Chapt er 8 Color ENWW.
9C o p y ● Use copy functions ● Copy s etti ngs ● Copy photos ● Copy mix ed si ze ori ginal s ● Copy on both side s manually (du plex) ENWW 107.
Use copy fu nctions One-touch copy 1. Load the d ocument o nto the scan ner glass or into the document feeder. 2. From the Ho me screen, touch the Copy button. 3. Touch the Black or Col or button to start copying . Mult iple copies 1. Load the d ocument o nto the scan ner glass or into the document feeder.
Copy a multiple-page original 1. Insert the o riginals into the docume nt feeder face -up. 2. Adjust t he guides until they are snug a gainst th e paper. 3. From the Home screen, touch th e Copy button . 4. Touch t he Blac k or Color button to st art copying.
Copy identificatio n cards Use the ID Copy featur e to copy both sides of identificati on cards, or oth er small-size documents, on to the same side of one sheet of pap er. The product promp ts you to copy the first side and then to place the secon d side on a diffe rent area of the scan ner glass and copy agai n.
Cancel a copy jo b 1. Touch t he Cancel button on the product c ontrol panel. NOTE: If mo re than one process i s running, touching the Cancel button cl ears the c urrent process and all pending proc esses. 2. Remove th e remaining p ages from th e document feeder.
Collate a copy j ob 1. Load the document onto the scanner gl ass or into the document feeder. 2. From the Home screen, touch the Cop y button. 3. Touc h t he Settings... bu tton, and t hen scroll to and touch the Collatio n button. Touch the arrow buttons to sc roll through the opti ons, and then touch a n option to s elect it.
Make color or black and white copies 1. Load the d ocument onto the sca nner glass or into the do cument fe eder. 2. From the Home screen, touch th e Copy button .
1. Load the document onto the scanner gl ass or into the document feeder. 2. From the Home screen, touch the Cop y button. 3. Touc h t he Settings... bu tton, and t hen scroll to and t ouch the Optimize but ton. Touc h the arrow buttons to sc roll through the opti ons, and then touch a n option to s elect it.
3. Clean the sc anner glass and the whi te plastic backi ng with a so ft cloth o r sponge th at has been mo istened with nonabr asive glas s cleane r. CAUTION: Do not use abras ives, ace tone, benzene , ammonia, ethy l alcohol, or ca rbon tetrach loride on any part of the prod uct; these can da mage the pro duct.
Define custom copy settings When you ch ange the copy setting s at the control panel, the custom settin gs remain in effect fo r approx imately 2 minutes after the job co mpletes, and then the product retur ns to the default setting s. To im mediately r eturn to the defaults, press the Cancel button from the Home s creen.
Copy photo s NOT E: Copy pho tos from the scanner gla ss, not from the docume nt feeder. 1. Place the photo on th e scanner glas s, picture- side down at the upper le ft corner of the gla ss, and close th e scann er lid. 2. From the Home screen, touch th e Copy button .
Copy mixed si ze origina ls Use the scan ner glass to make co pies of mixed siz e originals. NOT E: You can use the docum ent feeder to copy mixe d size originals onl y if the pages share a common dimension. F or example, y ou can combi ne Letter and Leg al size page s because they have the same wi dth.
Copy on bo th si des manua lly (dup lex) 1. Load the first page of the docume nt onto the scanne r glass or into the docume nt feeder. 2. From the Hom e screen, tou ch the Copy button.
5. Load the next page of the doc ument onto the scanne r glass or i nto the d ocument feed er. 6. From the Home screen, touch the Cop y button. 7. Touc h t he Bl ack or Color button to start copyi ng. 8. Repeat th ese step s until the copy is c omplete.
10 Scan ● Use scan functions ● Scan setti ngs ● Scan a phot o ENWW 121.
Use scan functions Scan methods Perfor m scan jobs in the follo wing ways. ● Scan to a USB flash drive from the product con trol panel. ● Scan from the co mputer by using HP Sc an software ● Sca.
When scanni ng from a TWAIN-c ompliant prog ram, the HP Scan softwa re program mig ht start automati cally. If the HP Scan prog ram starts, y ou can make cha nges while previewing the ima ge. If the progr am does not start au tomatically, the image g oes to t he TWAIN-co mpliant pr ogram imme diately.
Scan settings Scanner resolution and colo r If you are printing a scanned ima ge, and the qua lity is not what y ou expected, you might have sele cted a reso lution or c olor setti ng in the sc anner softw are that does not match your ne eds.
Resolution and color guidelines The foll owing table descri bes the recomme nded resoluti on and color setti ngs for different types of scan jobs. NOT E: The defa ult resolu tion is 200 ppi.
Scan quality Over tim e, spec ks of deb ris might collect on the s canner glas s and w hite plasti c backing , which can affect p erformance . Use the fol lowing pr ocedure to clean th e scanner glass and white plas tic backi ng. 1. Use the p ower switch to turn off the produ ct, and then unplug the power cor d from the electr ical socket.
Scan a photo 1. Place the photo on th e scanner glas s, picture- side down at the upper le ft corner of the gla ss, and close th e scann er lid. 2. Insert a U SB flash drive into the por t on the fro nt of the pro duct. 3. From the Home screen, touch th e Scan button.
128 Chapt er 10 Scan ENWW.
11 Fax ● Set up fa x ● Use the p hone book ● Set fax se ttings ● Use fax ● Solve f ax prob lems ● Regulator y information and warrant ies ENWW 129.
Set up fax Install and connect the hardware Connect fax to a telephone line Connect the telephone c able to the l ine port on the pr oduct and to the telep hone jack on th e wall. The product is an analog device. HP re commends usi ng the product on a dedic ated analog teleph one line.
3. Remove the p lastic insert from th e "telephone " port (the port tha t is marked with the telephone icon). ENWW S et up fax 131.
4. To conn ect an inter nal or ext ernal mo dem on a co mputer, p lug one end of a telep hone cord i nto the product “te lephone” port . Plu g the other end of the teleph one cord into the modem “line” port. NOTE: Some mod ems have a second “line” port to connect to a dedi cated voice li ne.
6. To conn ect an answe ring machi ne, plug a telephon e cord i nto the p revious dev ice’s “te lephone” port. Plug the othe r end of the telephone cord into the answering machi ne “line” port. 7. To conn ect a teleph one, plug a t elephone c ord into th e previ ous device’ s “tele phone” por t.
Setu p for stand -alon e fax 1. Unpack a nd set up the produc t. 2. From the Ho me screen, touch the S etup button . 3. Touch the Fax Setup menu . 4. Touch the Fax Set-Up Utili ty button. 5. Follow t he on-screen prompts an d select the approp riate res ponse fo r each qu estion.
Use the HP Fax Setup Wizard If yo u did not c omplete th e fax se tup process a t the time you instal led the soft ware, you can compl ete it at any time by using the HP Fax Setup Wiza rd. 1. Click Start , and then click Progr ams . 2. Click HP , click th e name of the product , and t hen click HP Fax Setup Wi zard .
Use the phone bo ok You ca n store fre quently dialed fax n umbers (u p to 120 e ntries) eithe r as in dividual fa x numbers or as groups of fax num bers. Use the control panel to create and edit the fax phone book 1. From the Home sc reen, touch the Fax button.
CAUTION: After phone book entries ar e deleted, th ey cannot be recove red. 1. From the Home scre en, touch the Fax button. 2. Touc h th e Fax M enu button. 3. Touc h th e Phon e Book Set up button. 4. Touc h the Dele te Entry button. Or, to delete all the entr ies, touch th e Delete All Entries bu tton.
Manage gro up-dial entries Create and edit group-dial e ntries 1. Create an individ ual entry f or each fax number that you wan t in the g roup. a. From the H ome screen, to uch the Fax button. b. Touch the Fax Menu button. c. Touch the Ph one Book Setup bu tton.
Set fax sett ings Send fax settings Set specia l dialing symbols and options You ca n insert p auses into a fax num ber that you are diali ng. Pause s are often needed when dialing intern ationally or con necting to an outsi de line.
3. Touch the A dvanced Setu p menu. 4. Scroll to and touc h the Detect Di al Tone but ton, and the n touch t he On button. Set tone-dialing or pulse-dialing Use this proce dure to set the product to tone-dialin g or pulse-dialin g mode. The factor y-set default is Tone .
3. Touch t he Advanced Setup menu . 4. Scroll to and touch the Redial if C omm. Error button , and then touch the On button. Set light/dark and r esolution Set the defa ult light/dark (contras t) sett ing The c ontrast affec ts the ligh tness and d arkness o f an outgoing fax as it i s being s ent.
Set billing codes If the b illing codes feature is on, the produc t prompts you to enter a billi ng code for each fax. The produc t incre ases the bill ing code c ount for each sent f ax page. Th is includes all types of faxes ex cept for poll- recei ved, fax-forwarde d, or computer-down loaded faxes.
When it is using the fax-forwardi ng feature, the produc t (rather than the co mputer) mu st be receiving the fa xes, and the a nswer mode must be set to Autom atic . 1. From the Home screen, touch th e Fax button. 2. Touch t he Fax Me nu button . 3. Touch t he Receive Opti ons button.
4. Touch the Block Junk Faxe s button. 5. Touch the A dd Number b utton. 6. Use the ke ypad to ent er the fax n umber tha t you want to block, and then touc h the OK button.
If you subscribe to a ring- pattern servi ce with a te lephone c ompany, you must set t he product to answer the correct ring pattern. Not all countr ies/regions support unique rin g pattern s. Contact the telep hone compan y to determine if this s ervice is availabl e in your country/r egion.
Set the fax sounds volume Control the volu me of the fax sounds from the co ntrol panel . You can m ake chan ges to the fo llowing sounds : ● Alarm Volume ● Ring Vol ume ● Phone Lin e Volume Set the al arm volume, phone-line volume, a nd ring volume 1.
NOTE: The syst em pass word is case-sens itive . a. Touch the OK button, and the n use the keypad to enter the sy stem passw ord. b. Touch t he OK button, con firm the pas sword by ent ering it a sec ond time, and the n touch the OK button to save the password.
Use fax Fax software Supported fax programs The PC f ax program t hat came wi th the product is the only PC fax program tha t works with the p roduct. To co ntinue to u se a PC fax program prev iously ins talled o n the computer , use the mode m that is alr eady connec ted to the co mputer; i t will not fu nction th rough the pr oduct mo dem.
1. From the Home scre en, touch the Setup button. 2. Touc h th e Servic e menu. 3. Touc h th e Fax Servi ce menu. 4. Touc h th e Clear S aved Faxes button. Use fax on a DSL, PBX, or ISDN system HP produc ts are designed sp ecifically for us e with traditional analog phone ser vices.
ISDN The pr oduct is an analog devi ce that is not compa tible in al l digital phone envi ronments. Di gital-to- analog filters o r converters m ay be neede d for faxing fu nctionality. If faxing issues occur in an ISDN envir onment, it might b e necessary to contact the ISD N provide r for assistance .
4. Touc h th e Start F ax button. 5. The prod uct prompts you to con firm tha t you are s ending from the scanner glass. To uch the Yes button. 6. The p roduct prompts you to load the first p age. Touc h th e OK button. 7. The prod uct scans the first p age and t hen prompts y ou to load a nother page.
4. Use the keypad to ty pe the fax n umber. 5. Touc h t he Sta rt Fax button. Use speed dials and group-dial entries 1. Load the d ocument i nto the do cument fe eder or ont o the scanne r glass. 2. From the Ho me screen, touch the Fax button. 3. On the key pad, touch the fax phon e book ico n.
Send a fax from th e software The fol lowing inf ormation pro vides basi c instru ctions for sendin g faxes by usin g the software tha t came with the pro duct. All other so ftware-rela ted topics are cover ed in the software Hel p, which can be opened from th e software-pr ogram Help menu.
Send a fax by dialing from a telephone connected to the fax line Occasio nally, you might want to dial a f ax number from a te lephone th at is conne cted to th e same line as the product.
1. Load the documen t into the document fee der. 2. From the Home scre en, touch the Fax button. 3. Touc h th e Fax M enu button. 4. Touc h th e Send Options button. 5. Touc h th e Send F ax Later button . 6. Use the key pad to enter the time of day to send the fax.
Receive a fax Prin t a fax When th e product r eceives a fa x transm ission, it prints the fax (unless the privat e-receive fe ature is enabled ) and also store s it automatic ally to flash memor y. When a color print cartr idge becom es very l ow, the pr oduct prin ts in bl ack only to prevent fax interrupti ons.
4. Touch t he Reprint F axes button. 5. Touch th e entry for th e fax that you want to reprint. Receive faxe s when fax tones are audible on the phone line If you have a te lephone line that recei ves.
Solve fax problems Fax troubleshooting checklist ● Several possib le fixes are avail able. After each recom mended action, re try faxing to see if the problem is resolv ed. ● For bes t results during fa x problem s olving, m ake sure the line from the product i s plugged directly into the w all phone port.
From the com puter, in the HP program folder, run the Fax Setup Uti lity. 5. Verify that the te lephone ser vice sup ports anal og fax. ● If using ISDN or di gital PBX, contac t your service pr ovider for inf ormation about c onfiguring to an analog fax lin e.
Fax error messages Alert and warni ng messages app ear temporarily and might require you to ac knowledge the message by t ouchi ng t he OK button to resu me or by touch ing the Cancel button to ca ncel the jo b. With certain warn ings, the jo b might no t complete or the print qua lity mig ht be affected.
Control panel message Description Recom mended action Fax is busy. Redial p ending . The fax line t o which you were sending a fax was busy. The product autom atically redials the busy number. Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready.
Control panel message Description Recommended act ion Fax Send error. An error oc curred while trying t o send a fax. Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by touching the Star t Fax button. Check that the telephone cord is securely connected by unplugging an d replugging the cord .
Control panel message Description Recom mended action No dial tone. The product c ould not detect a dial tone. Check for a dial tone on the phone line by touching the Start Fa x button. Unplug the telephone cord from both the product and the wall and replug t he cord.
Control panel message Description Recommended act ion No fax answer. Redial pendin g. The receiving fax line did not answer. The product attem pts to redial after a f ew minutes. Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is o n and ready.
Troubleshoot fax codes and trace repo rts View and interpret fax error codes Use fax error codes from the fax activi ty log to solve proble ms with the product fax f eatures. Code number Description 232 Possible caus es include the following: ● A communicatio n failure has occurred between the two m achines.
Fax trac e report A fax T.30 tra ce report has informa tion that can help re solve fax trans mission prob lems. If you ca ll HP for help in re solving these probl ems, print a T.30 t race report befor e you call. 1. From the Ho me screen, touch the S etup button .
3. Touch t he Fax Re port s button. 4. Touch the name of the re port that you want to print. Set the fax error report A fax error report is a b rief re port that ind icates the p roduct exp erienced a fax job er ror.
You sh ould change the setti ng only if you are hav ing trouble sending a fax to or receiving a fax fro m a partic ular devic e. Decreasi ng the fax spe ed might be useful when you are tryi ng to send a f ax overseas, or re ceive one f rom overs eas, or if you are using a sate llite teleph one conn ection.
● Turn off the Er ror Correcti on option. a. From t he Home scree n, touch t he Setup butt on. b. Open the Servi ce menu. c. Open the Fax Se rvice menu. d. Open the Erro r Correc tion menu. e. Select the Off s etting. NOTE: Turning off the Error Corr ection option can reduce ima ge quality.
● Send the fax a t a later time. ● If the error persists, contact HP. See www.hp. com/ support/CM 1410serie s or the suppor t flyer that came in the produ ct box. The No fax answ er. message appears ● Try to rese nd the fax. ● Call the recipient to ensure that the f ax machi ne is on an d ready.
c. Open the Fax Se rvice menu. d. Select the Cl ear Saved Faxes item. ● Divide the lar ge fax job into smalle r sections , and then fax them in dividually . Scanner error ● Verify that the pa per meets p roduct size require ments. The product does not suppor t pages longer than 381 m m (15 in) for faxing.
d. Open the Fax Header men u. e. Enter t he correct set tings. 4. Verify that any exte nsion phone s on the line are hu ng up. 5. If using a DSL serv ice, make sure tha t the phone line conne ction to the product includes a high- pass filte r. Unable to use fax functions from the control panel ● The produc t might be p assword pr otected.
Receive a rec orded error messa ge from the phone company when trying to send a fax ● Make sure you dial the fax num ber correc tly, and make sure that the phon e service is not bloc ked. For ex ample, some phone s ervices mi ght prevent long di stance calling.
Solve problems receiving faxes ● The fax does not r espond ● An error mes sage display s on the contro l panel ● A fax is received bu t does no t print ● Sender rec eives a busy sign al ● No.
● Plug the answer ing machine into the “t elephone” port . ● If the pro duct has a telephone handset conn ected, se t the Answe r Mode option to the Fax/Tel setting to route c alls to the correct d evice. When d etecting a v oice call , the produc t generates a ring ton e that alerts you to pic k up the te lephone hands et.
d. Open the Answer Mode menu . e. Select the Manual sett ing. NOTE: You must be pre sent to receive faxes. The product is connecte d to a DSL phone service ● Check the installati on and fea tures. A DS L modem re quires a high-pass filter on the phone l ine connecti on to the p roduct.
The Communication e rror. message a ppears ● Ask the sender to send the fax again or send at a later tim e when line condition s have improve d. ● Unplug the product te lephone cord fr om the w all, plug in a telephone, and try m aking a cal l. Plug the product pho ne cord into a jack for another phon e line.
● Make sure th at the res olution of t he sendin g fax ma chine is n ot set to the Ph oto setting or the Super fine setting. a. From the H ome screen, to uch the Setu p button. b. Open the Fax Setu p menu. c. Open the Advance d Setup men u. d. Open the Fax Resolutio n menu.
A phone line splitter is being used ● If you are using a phone line splitter, remove the sp litter and set up the phone as a downstream phone. ● Make sure the phone is hung up. ● Make sure the phone is not bein g used fo r a voice call when f axing.
Solve general fax problems ● Faxes ar e sending sl owly ● Fax qualit y is poor ● Fax cuts o ff or print s on two page s Faxes are s ending slowly The prod uct is experiencing poor ph one line q uality. ● Retry sendi ng the fax when the line co nditions have improved.
Fax quality is poor Fax i s blurry o r light . ● Increase fax re solution whe n sending faxes. Res olution does not aff ect received faxes. a. Open the Se tup menu. b. Open the Fax Setup menu. c. Open the Advanced S etup menu. d. Open the Fax Reso lution menu.
d. Open the Fit to Page menu. e. Select the On setting . NOT E: If the Fit to P age setting is off and th e Default Paper Size setting is set to letter, a le gal size origin al prints on two pages . Regulatory informati on and warranties For reg ulatory and warrant y infor mation, see Additional statements for tel ecom (fax ) products on page 277 .
12 Manage and maintain the product ● Print i nformation pages ● Use the H P ToolboxFX software ● Use the H P Embedded Web Serve r ● Use HP Web Jetadmin software ● Product s ecurity featur es.
Print inf ormation pages Informa tion pages resid e within t he product memory. Thes e pages help diagn ose and solve pr oblems with the produ ct. NOT E: If the product lan guage was not correctly se t during insta llation, you can se t the language manuall y so th e informatio n pages pri nt in one of the supp orted lan guages.
Use the HP Toolbox FX sof tware HP Tool boxFX is a program that you ca n use to complete the follo wing tasks: ● Check th e product stat us. ● Conf ig ure t he pr oduc t s etti ngs. ● View troub leshooting in formation. You ca n view HP ToolboxFX w hen the pr oduct is dir ectly conn ected to you r computer or is c onnected to th e network.
Fax Use the HP Toolb oxFX Fax tab to perform fax tasks from your co mputer. The Fax ta b contains links to the followi ng main pages: ● Fax Receive . Set the fax receive mode. ● Fax Phon e Book . Add, edi t, or delete entries in the product ph one book.
● To import c ontacts from a phone book that ex ists in Lotus No tes, Outlook, or Ou tlook Express , click Imp ort/ Expor t Phon e Bo ok . Select the Impo rt opti on, and then click Next . Select the appr opriate software program, n avigate to th e appropria te file, a nd then cli ck Fi nish .
Fax send log The HP ToolboxFX fax send l og lists al l recent ly sent fax es and info rmation ab out them, including the date and time sent, job num ber, fax number, page count, and the results. Click any colum n heading in the fa x send log to re-s ort the info rmation in that colum n in ascen ding or desc ending or der.
System Settings The HP ToolboxFX System Settings tab contains l inks to the followin g main pages : ● Devi ce In formati on . View i nformation a bout the p roduct, such as the prod uct desc ription and a contact pe rson. ● Pape r Setup . Change the product p aper-handli ng settings , such as defau lt paper si ze and d efault paper ty pe.
Paper Setu p Use these opt ions to configure your default settings . The fo llowing o ptions are av ailable f or handling print jobs when the product is out of pap er: ● Select Wait for pa per to be loa ded . ● Select Cancel from the Paper out action drop-down lis t to cancel the print job.
NOT E: You mu st clic k App ly before the changes tak e effect. Device polling You ca n turn o ff HP Toolbo xFX device polling to reduce network traffic. NOT E: You mu st clic k App ly before the changes tak e effect. Print Settings The HP ToolboxFX Print S ettings tab con tains links to the f ollowing mai n pages: ● Prin ting .
Use the HP Embedd ed Web Server This pr oduct is eq uipped wi th an embedde d Web ser ver (EWS), which provides ac cess to i nformation about product an d network ac tivities.
Use HP Web Jeta dmin software HP Web Jeta dmin is a Web-based sof tware solution for remotely inst alling, monito ring, and troubl eshooting ne twork-connected pe ripheral s. Management i s proactive, allowing netwo rk admini strators th e ability t o resolve issues be fore users are affec ted.
Economy setting s Powersave modes The a djustable sleep mo de feature r educes po wer consu mption when th e product h as been ina ctive for an exte nded peri od. You can set the length of tim e before the product enters sle ep mode. NOT E: This mode does no t affect prod uct warm -up time.
Manage supplie s and ac cess ories Print when a cartridge is at estimated end of life Supplies mess ages Supply -related not ification s are commun icated on the pr oduct control panel and on co mputers that hav e the full product s oftware ins talled.
● Select the Prompt option to se t the product to stop print ing (including pri nting faxes) and prompt y ou to repla ce the pri nt cartridg e. You can acknowle dge the pro mpt and con tinue printin g.
Print cartridge lay out 1 Cartridge memory chip 2 Plastic shield 3 Imaging Drum. Do not touch the imaging drum on the bottom of the print cartridge. Fingerpr ints on the imaging drum can cause print-quality problems.
2. Pull out the print-cartrid ge drawer. 3. Grasp the handle on th e old print car tridge and then pull t he cartridge str aight up to remove it. 4. Remove the new prin t cartridg e from the pac kagi ng.
5. Gently rock the pri nt cartri dge from front to ba ck to dist ribute th e toner eve nly inside the cartridge. 6. Remo ve the orange, plasti c shield fro m the bottom o f the new print ca rtridge. 7. Do not touch the imagi ng drum on the bottom of the print cartr idge.
8. Insert the new pr int cartridg e into th e product. 9. Pull the tab on the l eft side of the p rint cartri dge straig ht up to com pletely rem ove the sealing tape.
11. Close the front doo r. 12. Place the old print car tridge and the ora nge plasti c shield i n the box for the new pr int cartridg e. Follow the recyc ling instructio ns that are in cluded i n the box.
Clean the prod uct Clean the paper path During the prin ting process, paper, t oner, and du st particl es can ac cumulate i nside the product. O ver time, th is buil dup can cause p rint-qualit y problems such as toner spe cks or smea ring. Th is product has a clea ning mode that can co rrect and prevent thes e types o f proble ms.
3. Clean the scanner gl ass and the white pl astic back ing with a soft cloth or sponge tha t has bee n moistene d with no nabrasi ve glas s cleaner . CAUTION: Do n ot use ab rasives, acetone, b enzene, a mmonia, e thyl alc ohol, or carbon tetrachl oride on any pa rt of the p roduct; thes e can damage the produ ct.
2. Use a mo ist, lint -free cloth to wipe both pickup ro llers and the separat ion pad to remove dirt. 3. Close the document feeder cover. Clean the touch screen Clean the to uch screen whe never it is neces sary to remov e fingerprin ts or dust. Wipe the tou ch screen gently with a cl ean, water- dampened, lint-free c loth.
Product u pdates Softwar e and firmware updat es and install ation instruction s for this produ ct are available at www.hp.c om/ suppo rt/CM1410 series . Cl ick Down load s and drive rs , click the o perating sys tem, and then se lect the download for the product.
206 Chapt er 12 Manage and mai ntain the product ENWW.
13 Solve problems ● Self help ● Problem -solvi ng checklis t ● Factors that af fect product performanc e ● Restore the factory-set de faults ● Interp ret contro l-panel messages ● Paper fe.
Self help In additi on to the in formation in this guid e, other sourc es are avai lable that pro vide helpful informatio n. HP Help and Learn Center The HP Help and Learn Center and other documentation are on the CD that came with the product or in t he HP Program folder on your computer.
Probl em-solv ing chec klis t Follo w these step s when tryi ng to so lve a problem with the product. ● Step 1: Check that t he product p ower is on ● Step 2: Check the co ntrol panel for err or m.
Step 4: Test copy functionality 1. Place th e configu ration page into the d ocument f eeder and m ake a co py. If paper does not feed smoothly through the document feeder, you might ne ed to clean the document feeder rollers and separati on pad. Make sure the pape r meets specifi cations for thi s product.
Factors t hat affec t produc t performance Several factors affect the time it tak es to print a job: ● The software pro gram that you are usi ng and its settings ● The use of special paper (s uch .
Interp ret control -panel mes sages Control panel message types Alert and warni ng messages app ear temporarily and might require you to ac knowledge the message by t ouchi ng t he OK button to resu me or by touch ing the Cancel button to ca ncel the jo b.
Control panel message Description Recom mended action 52 Scanner Error The product has experienced an internal hardware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
Control panel message Description Recommended act ion Canceled send. Clear document You touched the Cancel bu tton w hile faxing to cancel the current job w hile pages were feeding from the document feeder. The cancel process does not autom atically clear the docum ent feeder.
Control panel message Description Recom mended action Document feeder door is open. The docum ent feeder cover is open, or a sensor is malfunctioning. Make sur e that the document feeder cover is closed.
Control panel message Description Recommended act ion Fax is busy. Redial pendin g. The fax line to which you were sending a fax was busy. Th e product automatically redials the busy number. Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is o n and ready.
Control panel message Description Recom mended action Fax Send error. An error o ccurred while trying t o send a fax. Try resending the fax. Try faxing to another fax number. Check that the telephone cor d is securely connected by unplugging a nd replugging the cord .
Control panel message Description Recommended act ion Load Tray 1 <TYPE> <SIZE>, Press OK to use available media Device is proc essing a job, but no trays matc h. Load paper in the correct or ientation. Touch the OK button to use existing tray settings.
Control panel message Description Recom mended action No dial tone. The product c ould not detect a dial tone. Check for a dial tone on the phone line by touching the Start Fa x button. Unplug the telephone cord from both the product and the wall and replug t he cord.
Control panel message Description Recommended act ion No fax detected. The product answered the incoming call but did not detect that a fax machine was calling. Allow the product to retry receiving the fax. Ope n the Service menu, and touch the Fax Serv ice button.
Control panel message Description Recom mended action Yello w in wrong po siti on The pr int cartridge is installed in the incor rect slot . Make sure that each print cartridge is installed in the c orrect slot. From f ront to back, the print cartridges are ins talled in this order: black, cyan, magenta, and yellow.
Paper f eeds incorr ectl y or be comes jamm ed ● The produc t does not p ick up pap er ● The produc t picks up multi ple sheets of paper ● Prevent pa per jams ● Clear jams The produ ct does not pick up paper If the product do es not pick u p paper from the tray, try these soluti ons.
6. Make su re that th e tray is fully inse rted in the product. 7. If you are printin g on heavy, emb ossed, or perforate d paper, use the manual fee d feature and feed sheets on e at a tim e.
Clear jams f rom the document feeder 1. Turn the produ ct off. 2. Open th e document feed er cover. 224 Chapt er 13 Solve probl ems ENWW.
3. Lift the document fee der mechan ism, and gently pul l the jammed paper out. 4. Close the doc ument feeder cov er. Clear jams f rom the input tray CAUTION: Do no t use sh arp objects , such as tweezers or needle- nose plier s, to remove jam s. Dama ge caused by sh arp objects is not co vered by the wa rranty.
1. Remove Tray 1, a nd lift th e jam acce ss door above t he tray. 2. With both hands, grasp the pa per, and careful ly pull it free fr om the product. 3. Open th e rear doo r. CAUTION: The fuser, loca ted in the ba ck of the prod uct, is hot. Wait for th e fuser to cool before c ontinuing.
4. With both hands, grasp the paper, and carefully pull i t free from the product . 5. Rein sert the tray. ENWW Pape r feed s incorr ectly or beco mes jam med 227.
6. Close the re ar output door . 7. Print a cle aning page, which r emoves exce ss toner fr om the pape r path. a. From the Home screen, tou ch the Setup button. b. Touc h t he Se rvic e menu. c. Touc h t he Cleaning Page button. d. Load p lain letter or A 4 paper when yo u are prompte d.
Clear jams from the output bin CAUTION: Do no t use sh arp objects , such as tweezers or needle- nose plier s, to remove jam s. Dama ge caused b y sharp o bjects wi ll not be c overed by the warr anty. 1. With both hands, grasp the paper, and carefully pull i t free from the product .
Improve prin t quality You can pre vent most print-qua lity problem s by following the se guidelines . ● Use the c orrect pap er type se tting in the printer d river ● Adju st co lor setti ngs in .
5. Select a type fro m the Media- type drop-d own list . 6. Click the Print button. Adjust color setting s in the printer driver Change the color theme fo r a print job 1. On the File menu in the so ftware program , click Print . 2. Click Properties or P references .
3. Click the Color tab. 4. Click the Autom ati c or Manu al setti ng. ● Automatic setting: Selec t this setting for most colo r print jobs ● Manua l setting: Sel ect this setti ng to adjust the c olor settin gs independen t from other s ettings. NOTE: Chan ging color settings ma nually c an impact o utput.
Use paper that meets HP specifications Use di fferent pa per if you ar e having an y of the following problems: ● The printi ng is too l ight or see ms faded in areas. ● Specks of toner are on the printed pag es. ● Toner is smearing o n the prin ted pages .
contro l panel to check th e color alignm ent. If the blocks of c olor on that pa ge are not aligned with each other, you need to calibrat e the produ ct. 1. On the prod uct control pa nel, open the Syste m Setup menu. 2. Open the Print Q uality menu, and sel ect the Colo r Calibratio n item.
Interpret the Print Quality Page 1. On the p roduct control panel, open the Reports menu. 2. Select the Print Qualit y Page item to print it. This page con tains five bands of col or, which are div ided into four groups as indic ated in the foll owing illus tration.
3. Examine the surf ace of the gr een imagin g drum on t he bottom of the pri nt cartrid ge. CAUTION: Do n ot touch the g reen roll er (ima ging drum) on the bottom of the c artridge. Fingerp rints on the ima ging drum can ca use print-qu ality prob lems.
HP UPD PS driver ● Reco mmended for printing with Adobe ® software programs or with other highly graphics-intensive software programs ● Provides support for printing from post script em ulation n.
CAUTION: Do n ot use abras ives, acetone , benzene , ammonia, ethyl alc ohol, or carbon tetrachlo ride on any pa rt of the p roduct; thes e can damage the product. Do not plac e liquids direc tly on the gl ass or pla ten. They m ight seep a nd damage the product .
The produ ct prints slowly If th e product prints, bu t it seems slow, try the fol lowing sol utions. 1. Make su re the comp uter mee ts the mi nimum specifi cations for this prod uct. For a list o f specificati ons, go to t his Web s ite: www.hp .com/ support/CM 1410series .
Solve w alk-up USB printi ng problems ● The USB Flash Drive m enu does not open whe n you inser t the USB accessory ● The file does not pr int from th e USB storage accessory ● The file that you want to print is not listed in the US B Flash D rive menu The USB Flash Drive menu does not open when you insert the USB accessory 1.
Solve co nnectivity pr oblems Solve direct-connect problems If you have con nected the pr oduct dire ctly to a c omputer, c heck the c able. ● Verify that the c able is co nnected to the compute r and to the product. ● Verify t hat the ca ble is not longer t han 5 m ( 16.
The computer is unable to communicate with t he produ ct 1. Test net work commu nication by pinging the net work. a. Open a command-li ne prompt on your c omputer. For Windows , clic k Start , clic k Ru n , and then type cmd . b. Type ping followed by the IP address for your product .
Solve w ireless netwo rk prob lems ● Wire less connec tivity ch ecklist ● The control pa nel displays the message: Th e wireless feat ure on this produc t has been tu rned off ● The produc t doe.
The control panel displays the m essage: The wireless feature on this product has been turn ed off 1. Touch the W ireless Menu button. 2. Touch the Turn Wireless On /Off button, an d then touch the On button. The product does not print after th e wireless configurat ion completes 1.
Cannot connect mo re computers to the wireless product 1. Make sure t hat the other computers ar e within t he wireless range and that no ob stacles bl ock the signal. For most networks , the wir eless rang e is within 30 m (1 00 ft) of the wireles s access point.
The wireless network is no t functioning 1. To verify if the netwo rk has los t commu nication, tr y connecti ng other dev ices to t he networ k. 2. Test net work commu nication by pinging the net work. a. Open a command-li ne prompt on your c omputer.
Product s oftwa re problems Proble m Solution A printer driver for the product is not visible in t he Pri nter fo lder ● Restart the computer t o restart the spooler process. If the spooler has crashed, no printer drivers will appear in the Printers folder.
Solve co mmon Mac p roblems ● The printer driver is not listed in the Print & Fax list ● The produc t name do es not appea r in the product li st in the Print & Fax l ist ● The printer d.
When connected with a USB cable, the prod uct does not appear in the Print & Fax list after the driver is selected. Softw are troubleshoot ing Make sure tha t your Mac o perati ng sy stem is Ma c OS X 10.5 or later. Hardware troubles hooting 1.
250 Chapt er 13 Solve probl ems ENWW.
A Supplies and accessories ● Order pa rts, access ories, and sup plies ● Part nu mbers ENWW 251.
Order par ts, accessories , and supp lies Order supplies and paper www.hp.com/ g o/suresupply Order genuine HP p arts or accessor ies www.hp.com/ buy/ part s Order through service or support providers Conta ct an HP -authorized service or s upport provider.
B Service and support ● Hewlett -Packard limited wa rranty st atement ● HP's Premi um Protect ion Warranty: Laser Jet print cartr idge limited wa rranty st atement ● Data stored on the prin.
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Pro CM1410 Color MFP Series One year from date of purchase HP war rants to y ou, the en d-user custo mer,.
HP's Premi um Pr otec tion W arran ty: La ser Jet prin t cartridge limited wa rranty statement This HP product is warranted to be fr ee from defec ts in mater ials and workmansh ip.
Data stored on th e print ca rtridge The HP print c artridges us ed with this produ ct contain a memor y chip that assists in the operation of the prod uct.
End User Li cense Agr eem ent PLEASE REA D CAREFULLY BEFORE USING THIS SOFT WARE PR ODUCT: This E nd-User License Agreem ent (“EULA” ) is a c ontract betw een (a) y ou (eithe r an indiv idual or the entity y ou repres ent) and (b) Hewl ett-Packard C ompany (“HP”) that governs you r use of the software pro duct (“Softwa re”).
Software wi ll agree t o this EULA. Up on transfer of the HP Softw are, your licen se is auto matically termin ated. b. Re stricti ons . You may no t rent, leas e or lend the HP Soft ware or U se th e HP S oftw are fo r co mmerci al timesha ring or bureau use.
Open SSL This pr oduct inc ludes softwa re develop ed by t he OpenSSL Project for use in t he OpenSSL Toolkit (http :// www.o penssl.or g/) THIS SOF TWARE I S PROVIDED BY THE Op enSSL PR OJECT ``AS I .
Customer supp ort Get telephone support for your country/region Have the pr oduct name, serial num ber, date of purchase , and problem description read y. Country/region phone num bers are on the flyer t hat was in the box with your product or at www.
Repack the product If HP Cu stomer Car e determines th at your product nee ds to be re turned to HP for repair, follow the se steps to rep ack the product befo re shipping it. CAUTION: Ship ping dama ge as a result o f inadequ ate pack ing is th e custom er’s respo nsibilit y.
262 Appe ndix B Service and suppor t ENWW.
C Product specificatio ns ● Physic al specifica tions ● Power con sumption, elec trical spec ifications, a nd acoustic em issions ● Env iro nment al sp ecif icat ions ENWW 263.
Physical sp ecifications Table C-1 Physical specificati ons Produc t Height Depth Width Weight HP LaserJet Pro CM1415 413 mm (16.3 inches) 472 mm (18.6 inches) 442 mm (17.4 inches) 22.6 kg (49.8 lb) Power co nsumpti on, el ectrical spec ificati ons, and acoustic emissions See www.
D Regulatory information ● FCC regul ations ● Environ mental pro duct stewards hip program ● Decl ara tion of Conf ormi ty ● Decl ara tion of Conf ormi ty (wir ele ss model s) ● Safety state.
FCC regulations This equ ipment has been tested and found to comply wi th the limits for a Class B digital d evice, pursua nt to Part 15 of the FCC rules. These li mits are designed to pr ovide reason able protectio n against harmfu l interfe rence in a residen tial instal lation.
Paper use This produ ct’s manual dupl ex feature (two-s ided prin ting) and N-up pr inting (multip le pages printe d on one pag e) capability can reduce paper us age and the resu lting demand s on natural res ources.
Shipping For al l HP LaserJet pr int cartridg e recycl ing returns , give the pack age to UPS duri ng your next delivery or pi ckup , or ta ke it to an aut hor ized UP S dro p-o ff center. For the locatio n of your l ocal UPS drop-off center , call 1-8 00-PICKUPS or visit www.
For recycling in formation , you ca n go to www.h p.com/ recycle , or contact y our local authorities or the Electronic s Industries Alliance : www.eiae.
Declar ation of Conformity Declaration of Conformit y according to ISO/IEC 17050-1 and EN 17 050-1 Manufacturer's Name: Hewlett- Packard Company DoC#: BOISB-0603-05- rel.
This Device complies with Part 15 of the FCC Rules. O peration is subject to the following two Conditions: (1) this device may n ot ca use harmful interference, and (2) this device mu st accept any interference receiv ed, incl uding interference that may cause undesire d operation.
Declaratio n of Conformity (wireles s models) Declaration of Conformit y according to ISO/IEC 17050-1 and EN 17 050-1 Manufacturer's Name: Hewlett- Packard Company DoC#: BOISB-0603-06- rel.
This Device complies with Part 15 of the FCC Rules. O peration is subject to the following two Conditions: (1) this device may n ot ca use harmful interference, and (2) this device mu st accept any interference receiv ed, incl uding interference that may cause undesire d operation.
Safety statement s Laser safety The Center for Devices and Radiologica l Health (CDRH) of t he U.S. Food and Drug Adminis tration has implem ented regulatio ns for laser produ cts manufactured since August 1, 19 76. Compliance is mand atory for pro ducts mark eted in the United Stat es.
EMC statement (Korea) Laser statement for Finland Luokan 1 lase rlaite Klass 1 Laser Appar at HP L aserJet CM 1415fn, CM14 15fnw, lase rkirjoiti n on käyttä jän kanna lta turval linen luo kan 1 laserl aite. Normaa lissa käy tössä kirj oittimen s uojakotel ointi estää lasersäteen pääsyn laitte en ulkopuo lelle.
Substances Table (China) Restriction on Hazardous Substances stat ement (Turkey) Türkiy e Cumhuriyeti : EEE Yönetmel i ğ ine Uygundur 276 Appendi x D Re gulatory infor mation ENWW.
Additional statements fo r telecom (fa x) product s EU Statement for Telecom Operation This produ ct is intended to be conne cted to the analog Publ ic Switche d Telecommunic ation Networ ks (PSTN) of European E conomic Area (E EA) cou ntries/regi ons.
which is Part 68 compliant. Th is equipment cann ot be used on telephon e company-pr ovided coin service . Connecti on to Party Line Serv ice is s ubject to state tariffs . If this equipment causes ha rm to the te lephone ne twork, the te lephone com pany wil l notify yo u in advanc e that temporary dis continuance of service may be re quired.
of th e Ringer Equivalenc e Number of all the de vices d oes not exce ed five ( 5.0). The sta ndard con necting arran gement code (te lephone jack type) for equi pment with dir ect connectio ns to the telep hone network is CA11A.
Additional statements fo r wireless products FCC compliance statement—United States Exposure to radio frequ ency radiation CAUTION: The ra diated output pow er of this device is far below the FCC radio frequency exposure limits .
Notice for use in France For 2.4 GHz Wi reless LAN oper ation of this produc t certain restric tions apply : This equipm ent may be used i ndoor for t he entire 24 00-2483.5 MH z freque ncy band (channels 1-13). Fo r outdoor use, onl y 2400-2 454 MHz f requency band (cha nnels 1-9) may be us ed.
282 Appendi x D Re gulatory infor mation ENWW.
Index A access ories ordering 251, 252 part numbers 252 acousti c specificat ions 264 ad-h oc wireless network con figur ing 59 descripti on 58 adva nced setup fax 18 alerts, setting up 18 5 ans wer m.
copyin g ca nceling 1 11 co llati on 112 co ntras t, adj usti ng 115 double -sided 119 edge-to- edge 116 enlargi ng 111 light/dark setti ngs 1 15 multip le copies 108 one-touc h 108 paper setti ngs 1 .
reports , printing all 166 reprinti ng faxes 145 reprinti ng from memory 1 56 res olut ion 141 ring patter ns 1 44 ring type 17 ring s-to-an swer 144 securi ty, priva te receiv e 146 send lo g 188 sen.
lightnes s copy cont rast 115 fax cont rast 141 link s peed se ttings 61 Linux 37 Linux so ftware 3 7 loading m edia input tray 68 logs, fa x error 1 67 printing a ll 16 6 M Mac changing pap er types .
first an d last pages, using differen t paper 92 first p age 46 HP Toolbo xFX settings 190 jams 222 pages per sh eet 47 printing on prepri nted letterhe ad or form s (Windo ws) 87 sele cting 23 3 supp.
recycl ing HP printing sup plies returns and envi ronmental progra m 267 recyc ling suppli es 19 6 redial ing automat ically, settings 14 0 reducin g documen ts copyin g 111 remo ving Mac so ftware 43.
specif ication s electri cal and acoustic 26 4 environ mental 264 physi cal 264 speed dia ls program ming 152 speed-d ial entries creatin g 137 editing 137 stat us alerts, HP Tool box FX 18 5 Home scr.
WIA- comp liant soft ware, sca nnin g from 122 Windows driver set tings 35 drivers supported 32 faxing from 153 scanning from TWAIN or WIA software 122 software compone nts 31 , 37 so ftw are fo r 185.
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© 20 1 0 Hewlett-P ackar d De velopment C ompan y , L.P . www .hp.com *CE861-90907* *CE861-90907* CE8 6 1 -90 90 7.
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However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) CE862A. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) CE862A along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
