Instruction/ maintenance manual of the product B8V06UT#ABA HP (Hewlett-Packard)
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User Guide.
© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. AMD is a trademark of Advanced Micro Devices, Inc.
Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of ove rheating th e computer, do not place the compu ter directly on your lap or o bstruct the computer air ven ts.
iv Safety warning no tice.
Table of contents 1 Welcome ........ ....... .......... ......... .......... ........ ........ .......... ........ .......... ........ ........... ........ . ............... ........ ........ ....... 1 Finding information ................... .........
4 Naviga ting usi ng the keyboard, touch g estures and point ing devi ces ..................... ................. ............. 26 Using p ointing devic es .... ........... .............. ........... .............. ........... .............. .........
6 Power management ....... .......... ......... ............ ........ ............ ......... .......... ......... ............ ........ . ................. ......... . 41 Shutting down the computer ....... ............... ............. ...............
Removi ng a 1394 d evice ........... ....................... ......................... .............. ......................... . 56 Using an eSATA device ( select models on ly) .............................. ...................... ...................
Using passwords ............ ......... .......... ......... ......... .......... ......... ........ ........... ........ ........ ........ ........ ......... 78 Settin g passwo rds in Windows . ..................... ........... ..................... .
12 Compu ter Setup (B IOS) an d Advan ced System Diagno stics .................. ......................... ...................... 97 Using Computer Setup ... ........... ........ ........... ........ ........ .......... ........ ........... ........ .
1W e l c o m e After you set up and register the compu ter, it is important to take the following steps: ● Take a minute to browse the prin ted Windows 8 Basics guide to explore t he new Windows ® featur es. TIP: To quickly return to the computer Start sc reen from an ope n app or the Windows desktop, press the Windows logo key on your keyboard.
Finding information The computer comes with several resour ces to help you perform various tasks. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows® 8.
Resources For information about Limited Warranty * To access this guide, from the Start screen, select the HP Support Assistant app, select My comput er , and then select Warranty and services .
2 Getting to know your computer Top TouchPad NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) Pointing stick (select models only) Moves the pointer and selects or activate s items on the screen.
Lights NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light ● On: Caps lock is on. (3) Power light ● On: The computer is on.
Buttons and fingerprint r eader (select models only) NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, p ress the button to turn on the computer.
Keys NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Function keys Execute freque ntly used system functions when pressed in combination with the fn key.
Front NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) Display release latch Opens the computer. (2) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on.
Right NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Audio-out (headphone) jack Connects optional power ed stereo speakers, headphones, earbuds, a headset, or a television audio cable.
Component Description (1) Audio-out (headphone) jack Connects optional power ed stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adju st the volume before putting on headphones, earbuds, or a headset.
Left NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) Power connector Connects an AC adapter. (2) 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder. (3) USB 3.
Rear NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) RJ-11 (modem) jack Connects a modem cable. (2) External monitor port Connects an external VGA monitor or p rojector. (3) RJ-45 (network) jack Connects a network cable.
Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visi ble from the outside of the computer.
Component Description (8) Keyboard light Illuminates the keyboard, especially in low-light conditio ns. *The antennas are not visible from the outsid e of the comput er. For optimal transmission, keep the areas immedia tely around the antennas free from obstructions.
Component Description (6) Webcam (select models only) Record s video and captures still photographs. For information on using the w ebcam, access Help and Support. From the Start screen, type h , and then select Help and Support . *The antennas are not visible from the outsid e of the comput er.
Bottom NOTE: Your computer may look sligh tly different from the illustrati on in this section. Component Description (1) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up auto matically to cool internal components and prevent overheating.
Component Description (8) Bluetooth compartment Supports a Blu etooth device. (9) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, an d the memory module slots.
3 Connecting to a network Your computer can tr avel with you wh erever you go. But even at home, you can explor e the globe and access inform ation from millions of we bsites using you r computer and a wire d or wireless network connection. This chapter will hel p you get connected to that world.
Using operating system contro ls The Network and Sha ring Center allows you to set up a connection or network, connect to a network, manage wireless ne tworks, and diagnose and repair network problems. To use operating system controls: 1. From the Start screen, type n , and then select Settings .
Setting up a WLAN To set up a WLAN an d connect to the In ternet, you need the following eq uipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an I.
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wirel ess light is am ber when all wireless devices are off.
For information about inserting and removing the SIM, see Inserting and removing a SIM on page 22 . For information about HP Mobile Broadband and ho w to activate service with a preferred mobile network operator, see the HP Mobile Broadband information in cluded with your computer.
To remove a SIM, press in on the SIM, a nd then remove it fro m the slot. Using GPS (select models only) Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems.
2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3) , which prevents interference from TV and rad io reception, orient the circu itr y end of the cabl e toward the computer.
Connecting a country- or region- specific modem cable adapter Telephone jacks vary by country or region. To use the modem and the modem cable outside the country or region in which you purchased th e comput er, you must obtain a coun try- or regi on-specific modem cable adap ter.
4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navi gation using touch gestures (select mode ls only) in addition to the keyboard and mo use. Touch gestures can be used on your computer TouchPad or on a to uch screen (select models only).
Turning the Touc hPad off and on To turn the Tou chPad off and on, quickly do uble-tap the TouchPad on/off b utton. Using TouchPad gestures Your TouchPad or to uch screen (select mod els only ) allows you to navigate the pointing device on the screen by using your fingers to control the pointer acti on.
Tapping To make an on-scre en selection, us e the tap function on the T ouchPad. ● Point to an item on the screen, and then tap one fin ger on the TouchPad zone to make a selection. Double-tap an item to open it. Scrolling Scrolling is useful for mo ving up, down, or sideways on a page or image.
Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ● Zoom in by placing two fingers tog e ther on th e T ouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers ap art on the Tou chPad zone and then moving your fing ers together.
2-finger click (select models only) 2-finger click allows you to make menu selections for an object on the screen. ● Place two fingers on the To uchPad zone an d pr ess to open the options menu for the selected object. Flicking (select models only) Flicking allows you to navigate th rough scr eens or quickly scroll through d ocuments.
Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change setting s. ● Swipe your finger gently from the right edge to display the charms. Top-edge swipe The top-edge swipe allows you to open apps a vailable from the Sta r t screen.
Left-edge swipe The left-edge swipe accesses yo ur recently opened apps so that you can switch between them quickly. ● Swipe your finger gently fro m the left edge of the T ouchPad to switch between recent ly opened apps.
Shortcut key Key Description Returns you to the Start screen from an open app or the Windows desktop. Pressing the key again retu rns you to the previous scree n. + c Opens the charms. + d Opens the Windows desktop. + tab Switches between open apps. NOTE: Continue to press this key combination until the app you want opens.
Hot key combination Description fn + f4 Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, fn + f4 alter nates the screen image from computer display to monitor display to simultaneous display on both the comp uter and the monitor.
Component Descript ion (2) Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypa d. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. (3) num lk key Turns the embedded numeric keypad on and off w hen pressed in combination with the fn key.
5 Multimedia Your computer may inclu de the following: ● Integrated speaker(s) ● Integrated micropho ne(s) ● Integrated web cam ● Preinstalled multimedia software ● Multimedia buttons or key.
Adjusting the volume Depending on your computer model, you ca n adjust the volume usin g the following: ● Volume buttons ● Volume hot keys (specific keys pr essed in combination with the fn key) ● Volume keys WARNING! To reduce the risk of personal inju ry, adjust the volume before putting on headphones, earbuds, or a headset.
Administrators can set th e security level for Face Recognition in the Security Manager Se tup Wizard or HP ProtectTools Administrative Console. For mo re information , see the Face Recognition software Help. To access this guide, from the Start screen, select the HP Support Assi stant app, select My computer , and then select User guides .
To connect a VGA disp lay device to the external monitor port: 1. Connect the VGA ca ble from the monito r or projector to the VGA port o n the computer as shown. 2. Press fn + f4 to alte rnate the scree n image between 4 display states: ● PC Screen only: View the screen image on the computer only.
To connect a vid eo or audio device to th e DisplayPort: 1. Connect one en d of the DisplayPort cable to the DisplayPort port on the computer. 2. Connect the othe r end of the cable to the vi deo device. 3. Press fn + f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only.
6 Power management NOTE: A computer may have a power button or a power switch. T he term power bu tton is used throughout this gu ide to see both types of power controls. Shutting down the computer CAUTION: Unsaved inf ormation is lost wh en the computer sh uts down.
Setting power options Using power-saving states Sleep is enabled at the fa ctory. When Sleep is initiate d, the power ligh ts blink and the scree n clears.
Initiating and exiting Sleep With the computer on, you can initiate Sleep in an y of the followin g ways: ● Briefly press the power button . ● From the Start scr een, point to th e right side of the screen. When the c harms list opens, click Settings , click the Power icon, and then click Sleep .
Setting password protection on wakeup To set the computer to prompt for a p assword when the comp uter exits Sleep or Hibernation, follow these steps: 1. From the Start screen, type power , se lect Settings , and the n select Power Option s . 2. In the left pane, click Requir e a password on wak eup .
Finding additional b attery information HP Support Assistant provides the too ls and information about the battery. To access batte ry information, from the Start screen, select the HP Support Assistan t app, and then select Battery and performanc e .
Identifying low battery levels When a batter y that is the sole power sou rce for the compu ter reaches a low or cr itical battery le vel, the following behavior occurs: ● The battery light (sel ect models only) indicates a low or critical batte ry level.
3. Remove the battery from the comp uter (2) . Conserving battery power ● From the Start screen, type power , se lect Settings , and the n select Power Option s . ● Select low power-use settings through Power Options in Windows Cont rol Panel. ● Turn off wireless and LAN connections and exit modem applica tions when you are not usin g them.
Using external AC power WARNING! Do not ch arge the comp uter battery while you are onboard aircraft. WARNING! To reduce potential safety issues, use only the AC adapter provide d with the compute r, a replacement AC adapter pr ovided by HP, or a compatible AC adapte r purchased from HP.
Testing an AC adapter Test the AC adapter if the com put er exhibits any of th e following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does n ot turn on. ● The power lights are off. To test th e AC adapter: NOTE: The following instructions apply to co mputers with user-replaceable ba tteries.
7 External cards and devices Using Media Card Reader cards (select models only) Optional digita l cards provide secure da ta storag e and convenient data sha r ing. These cards are often used with digital med ia–equipped camera s and PDAs as well as with o ther computers.
3. Press in on the card (1) , and then remove it from the slo t (2) . NOTE: If the card does not eject, pull the card ou t of the slot. Using ExpressCards (select models only) An ExpressCard is a high-pe rformance PC Card that is inserted into the ExpressCard slot.
Inserting an ExpressCard CAUTION: To prevent damage to the computer and external media ca rds, do not insert a PC Card into an ExpressCard slot. CAUTION: To reduce the risk of damage to the connectors: Use minimal force when inserti ng an ExpressCa rd.
Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsiv e system, use the following procedure to saf ely remove the ExpressC ard.
Inserting a smart card 1. Hold the card label-side up, and gently slid e the card into the smart card reader until the card is seated. 2. Follow the on-screen instruction s for logging on to the computer using the sma rt card PIN. Removing a smart card ▲ Grasp the edge of the smart card, and then pull it out of the smart car d reader.
Connecting a USB device CAUTION: To reduce the risk of damage to a USB conn ector, use minimal force to connect the device. ▲ Connect the USB cab le for the device to the USB po rt. NOTE: The following illustration may look slightly different than your computer.
Connecting a 1394 device CAUTION: To reduce the risk of damage to a 1394 port connector, use minimal fo rce to connect the device. ▲ To connect a 1394 device to the comp uter, connect the 1394 cable for the device to the 1 3 94 port. You will hear a sound when the de vice has been detected.
Connecting an eSATA device CAUTION: To reduce the risk of damage to an eSATA port connecto r, use minimal force to co nnect the device. ▲ To connect an eSATA de vice to the computer, connect the eSATA cable for the device to the eSATA port. You will hear a sound when the de vice has been detected.
To disconnect an un powered external d evice, turn off the device, and then disco nnect it on the computer. To disconnect a p owered external device, turn off th e device, disconnect it on the computer, and then unplug the AC power cord.
8D r i v e s Handling drives CAUTION: Drives are fragile computer comp onents that must be handle d with care. Re fer to the following caut ions before hand ling drives.
Intel Smart Response Technolo gy (select models only) Intel® Smart Response Technology (SRT) is a n Intel® Rapid Storage T echnology (RST) caching feature that significantly enhances computer syst em performance. SRT allows computers with an SSD mSATA module to be used as cache memory between the system memory and hard disk drive.
Removing the service d oor Remove the service door to access the memory module slot, hard drive, regulatory label, and other components. To remove the service doo r: 1.
Replacing the service door Replace the service do or after accessing the memory module slot, hard driv e, regulatory label , and other components. To replace the se rvice door: 1. Tilt down the service d oor to align the front e d ge of th e service door ne ar the front edge of the computer (1 ) .
Removing the hard drive To remove the hard drive for the Elite Book: NOTE: The smart card reader is located on top of the hard drive. Beca use of this, you mu st first move the smart card read er out of the way before you can access the hard drive. 1.
9. Use the plastic tab to lift the connector side of the hard driv e up at an angle (3) and remove the drive (4) from the computer. To remove the hard drive for th e ProBook: 1. Save your work and shut down the computer. 2. Disconnect AC power and e x ternal devices conn ected to the computer.
Installing a hard drive To install the hard drive for the EliteBook: 1. Insert the hard d rive into the hard drive ba y at an angle (1) , and then lay the hard drive flat in the hard drive bay (2) . 2. Pull the plastic tab (3) towa rd the center of the computer to engage th e hard drive with the connector.
To install the hard dr ive for the ProBook: 1. Insert the hard d rive into the hard drive ba y at an angle (1) , and then lay the hard drive flat in the hard drive bay (2) . 2. Pull the plastic tab (3) towa rd the center of the computer to engage th e hard drive with the connector.
8. Remove the ha rd drive screw s from the up grade bay . 9. Loosen the upg r ade bay screw (1) . 10. Using a f lat-bladed screw driver, gent ly push the tab to rele ase the hard d rive (2) .
To install a ha rd drive in the u pgrade bay: 1. Insert th e hard drive (1) into the up grade bay, and then tig hten the upgra de bay screw (2) . 2. Replace the hard drive screws. 3. Replace the service d oor (see Replac ing the service door on page 62 ).
To remove an optical drive from the upgrade bay: 1. Save your work. 2. Shut down the computer and close the display. 3. Disconnect all extern al hardware devices connected to the computer. 4. Unplug the p ower cord from the AC outlet. 5. Turn the computer upside down on a fla t surface, with the up grade bay toward you.
3. Replace the service d oor (see Replac ing the service door on page 62 ). 4. Insert the battery (see Inserting or remo ving the battery on page 46 ). 5. Turn the computer right-side up, and then reco nnect AC po wer and exter nal devices to the computer.
To run Disk Defra gmenter: 1. Connect the compu ter to AC power. 2. From the Start screen, type disk , click Settings , and then select Defragment an d optimize your driv es . 3. Click Optimi ze . NOTE: Windows includes the User Account Control feature to improve the security of your computer.
If the icon in the notification area, at the far rig ht of the taskbar, is not e nabled, follow th ese steps to enable it: 1. From the Start screen, type c , and then select Control Panel . 2. Select Hardware and Sound > HP 3D DriveGua rd . NOTE: If prompted by User Account Control, click Yes .
Identifying the installed optical drive ▲ From the Start screen, type e , click File Ex plorer , and select Computer . A list of all the devices installe d in your computer, includin g your optical drive, is disp layed. Inserting an optical disc Tray-load 1.
Removing an optical disc Tray-load There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the dis c tray opens normally 1. Press the rel ease button (1) on the d rive bezel to rele ase the disc tray, a nd then gently pu ll out the tray (2) un til it stops .
When the disc tray fails to open normally 1. Insert the end of a paper clip (1) into the release access in the front beze l of the drive. 2. Press in ge ntly on the paper clip un til the tray is released, and then pull out the tr ay (2) until it stops.
Sharing optical drives Although your computer may not have an integrated optical drive, you can access software and data, and install applicatio ns, by sharing an opti cal driv e connected to anothe r computer in your network.
9S e c u r i t y Protecting the computer Standard security features pr ovided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) ca n protect your pe rsonal settings and data from a variety of risks. NOTE: Security solutions are desi gned to act as de terrents.
Using passwords A password is a group of characters that you choose to se cure your computer information. Several types of passwords can be set, depending on how you want to control access to your info rmation. Passwords can be set in Wind ows or in the non-Wi ndows Computer Setup u t ility that is prei nstalled on the computer.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. DriveLock master password* Protects access to the internal hard drive that is pr otected by DriveLock. It is also used to remove DriveLock p rotection.
3. Use a pointi ng device or the arrow keys to select Secur ity > Setup BIOS Administrator Password , and the n press enter . 4. When prompted, type a password. 5. When prompted, type th e new password again to confirm. 6. To save your change s and exit Compute r Setup, click the Save ico n and then follow the on- screen instructions.
Entering a BIOS ad ministrator password At the BIOS administrator password prompt, type your password (usi ng the same kind of keys you used to set the pa ssword), an d then press en ter . After 3 unsuccessful attempts to enter the BIOS administrator password, you must re start the computer and try again.
11. To confirm DriveLock protection on the drive you have selected, type DriveLock in the confirmation field, and the n press enter . NOTE: The DriveLock confirmation is case sensitive. 12. To save your changes an d exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Removing DriveLock protection To remove DriveLock protection in Co mputer Setup, follow these steps: 1. Turn on the co mputer, and then press es c while the “Press the ESC ke y for Startup Menu” message is displayed at the bottom of the screen. 2.
Removing Automatic DriveLock protection To remove DriveLock protection in Co mputer Setup, follow these steps: 1. Turn on or restart the compu ter, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of th e screen.
NOTE: Under some circumstances a firewall can blo ck access to Internet games, interfere with printer or file shar ing on a networ k, or block author ized e-ma il attachments. To temporarily resolve the problem, disable th e firewall, perform the task that you want to perfo rm, and then reenab le the firewall.
Using the fingerprint reader (select models only) Integrated finge rprint readers are availab le on select computer mo dels. In orde r to use the fingerpr int reader, you must set up a user account with a pa ssword on the computer. This account allows you to log on to your computer with a swipe of a designa ted finger.
10 Maintenance Adding or replacing memory modules The computer ha s one memory module compartmen t. The capaci ty of the compu t er can be upg raded by adding a memory module to the vacant expansion memory mod ule slot or by upgrading the existing memory modul e in the primary memory modul e slot.
b. Grasp th e edge of th e memory module (2) , and then ge ntly pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch th e components on the memory modul e.
c. Gently press the memory mo dule (3) down, applying pressure to both the left an d right edges of the memo ry module, until the retenti on clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend th e memory module.
Cleaning procedures Follow the procedu res in this section to safely clean your computer. WARNING! To prevent electric shock or damage to components, do not attempt to clean yo ur computer while it i s turned on : Turn off the computer. Disconnect external power.
Using SoftPaq Download Manager HP SoftPaq Download Manag er (SDM) is a tool that provides quick access to SoftPaq i nformation for HP business computers witho ut requiring the SoftPaq number. Usin g this tool, you can easily search for SoftPaqs, an d then download and unpack them.
11 Backup and recovery To protect you r information, use Windows Backup and Restor e to back up individu al files and folder s, back up your entire hard drive, crea te system repair media (select mo dels only) by using the in stalled optical drive (select models only) or an optional exte rnal optical drive, or create system restore points.
Note the following when backing up: ● Store person al files in the Document s library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings th at appear in a window , toolbar, or menu bar by ta king a screen shot of your settings.
CAUTION: Some Startup Repair options will complete ly erase and reformat the hard drive. All files you have created and an y software installed on the computer are perman ently removed.
Using Windows 8 oper ating system media (p urchased separately) To order a Windows 8 oper ating system DVD , go to http://www.hp.com/ support , select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support.
Remove everything an d reinstall Windows Sometimes you want to perform detailed reformatti ng of your computer, or you want to remove personal information before you give away or recyc le your computer. The proc ess described in this section provides a sp eedy, simple way to return the computer to its original stat e.
12 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the inpu t and output devices on the system (such as disk drive s, display, keyboard, mous e, and printer).
To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in the lower-left corn er of the screen, and then follow the o n-screen instructions.
Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP website. Most BIOS update s on the HP website are packaged in compre ssed files called SoftP aqs . Some download packa ges contain a file n amed Read me.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary . Follow any instructions that are displayed on the scree n after the download is complete. If no instructions are d isplayed, follow these steps: 1. From the Start screen, type e , and then click File Explorer . 2. Double-click your hard drive designation.
Using Advanced System Diagnostics Advanced System Diag nostics allows you to run dia gnostic tests to de termine if the computer hardware is functioning properly.
13 Support Contacting support If the information provide d in this user guide or Help and Support doe s not address your que stions, you can contact support. Fo r U.S. support, go to http://www.hp.com/ go/contactHP . For worldwide support, go to http:/ /welcome.
Labels The labels affixed to the computer provid e inform ation you may need wh en you troubleshoot system problems or travel internationa lly with the computer: ● Service label—Provides important.
14 Specifications ● Input power ● Operating environment Input power The power information in this section may be helpfu l if you plan to travel internationally with the computer. The computer op erates on DC power, which can be supplied by an AC or a DC power source.
A Traveling with the computer For best results, follo w these traveling an d shipping tips : ● Prepare the comput er for traveling or shipping: ◦ Back up your information.
B Troubleshooting Troubleshooting resources ● Access website links an d additional information about the computer through Help and Support. From the Start screen, type h , and then select Help and Support . NOTE: Some checkup and re pair tools require an Internet connection.
The computer screen is blank If the screen is blank but yo u have not turned off the computer, one or more of these setting s may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly p ress the power b utton. Sleep is an energy-saving fe ature that turns off th e display.
An external device is not working Follow these sugg estions if an external de vice do es not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secu re. ● Be sure th at the device is re ceiving electrical power.
3. Remove the disc (3) from the tray by ge ntly pressing dow n on the spindle while lifting the outer edges of the di sc. Hold the disc by the edg es and avoid touching the flat surfaces. NOTE: If the tra y is not fully accessi ble, tilt the disc carefully as you r emove it.
The computer does not de tect the optical drive If your operating system does not detect an in stalled device, the devi ce driver software may be missing or corrupte d. 1. Remove any discs fro m the optical drive. 2. From the Start screen, type c , select Co ntrol Panel , and then click Sy stem and Security .
The process of burning a disc does not begin, or it stops before completion ● Be sure that all ot her programs ar e closed. ● Turn off Sleep mode. ● Be sure that you are using the right kind of disc for your drive . ● Be sure that the disc is inserted properly.
C Electrostatic discharge Electrostatic discharge is the rele ase of static electricity when tw o objects come into contact—for example, the sho ck you receive wh en you walk across th e carpet and touc h a metal door knob. A discharge of static ele ctricity from fingers or other electrostati c conductors may damage electronic components.
Index Symbols/Numerics 1394 cable, con necting 56 1394 devices connecting 56 defined 55 removing 56 1394 port, identifying 11 A AC adapter, testing 49 accessory battery connector, identifying 16 admin.
esc key, identifying 7 ExpressCard configuring 51 defined 51 inserting 52 removing 53 removing insert 52 ExpressCard slot 11 external AC power, using 48 external devices 57 external drive 58 external .
num lk key, identify ing 35 num lock light 5 num lock, exte rnal keypad 35 O operating enviro nment 104 optical disc inserting 73 removing 74 optical drive 58 optical drive eject bu tton, identifying .
upgrade bay replacing a h ard drive 66 replacing an optical drive 68 upgrade bay, identifying 11 USB 3.0 port 11 USB cable, connecting 55 USB devi ces connecting 55 description 54 removing 55 USB hubs.
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