Instruction/ maintenance manual of the product 930C Series HP (Hewlett-Packard)
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HP DeskJet Printer User’s Guide for Windows 930C Series English.
Acknowledgments Microsoft, MS, MS-DOS, and Windows ar e register ed trademarks of Micr osoft Corporation (U.S. patent number s 4955066 and 4974159). MMX and Pentium are U.S. r egistered tr ademarks of Intel Corpor ation. T rueT ype is a U.S. trademark of Apple Computer, Inc.
i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Chapter 1 Printing Basics Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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iii Introduction Thank Y ou F or Buying an HP DeskJet Printer! Here’s what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care.
iv Finding More Information This User’s Guide shows you how to operate your printer. F or mor e information: • Use the Quick Start Poster for installation. • Visit an HP web site for the latest product information, tr oubleshooting, and printer software updates (see page 45 for web site addr esses).
1 1 Printing Basics Buttons and Lights The HP DeskJet printer buttons (shown below) let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of your printer. The buttons and lights from left to right ar e: Cancel Button – Press this button to cancel the current print job.
2 Printing Basics 1 Paper T r ays F old-Up T ray The Fold-Up tr ay, at the fr ont of the printer, contains the IN and OUT tr ays. The Fold-Up tr ay must always be lower ed to print or to access the ink cartridges. IN T ray T o print, place paper or other media types in the IN tr ay.
3 Printing Basics 1 OUT T ray The printer sends finished pages to the OUT tr ay. OUT T ray Flap Down – This is the typical position for most types of printing. The down position also allows single envelope printing and printing on media smaller than 100 x 148 mm or 4 x 5 5/8 inches.
4 Printing Basics 1 How to Print The printer is controlled thr ough a software pr ogram that you install on your computer. The softwar e pr ogr am provides a dialog box (lik e the one shown below) that you use to communicate with the printer. In the dialog box, you select settings such as paper size and type, orientation, and print quality.
5 Printing Basics 1 From your softwar e progr am, try this: 1 Click File Print . 2 Y our software pr ogram opens a Print dialog box, similar to the one above. From the Print dialog box, click whichever button you see— Properties , Setup , or Printer .
6 Printing Basics 1 Printer Properties Dialog Bo x There ar e three tabs located in the Printer Pr operties dialog box. Once you’ve opened this box, simply click a tab, then choose your settings. Setup T ab The standard buttons at the bottom of every Printer Pr operties dialog box are shown here.
7 Printing Basics 1 F eatures T ab Advanced T ab Choose the best page orientation. • Click Portrait for vertical page layout. • Click Landscape for horizontal page layout. • Click Mirror Image to rever se the printed image. Check here to print multiple pages per sheet.
8 Printing Basics 1 HP DeskJet T oolbox Use the HP DeskJet T oolbox for cleaning and calibrating your printer, finding information, and printing a test page. T o find the HP T oolbo x, follow the instructions below. F or Windows 95, 98, and Windows NT 4.
9 2 Beyond the Basics Getting the Right Paper Most plain photocopy paper works fine in your printer, particularly paper that is mark ed for use in inkjet printers. T o get the best r esults, use one of the Hewlett- Packar d papers, which were developed especially for HP inks and your printer.
10 Beyond the Basics 2 OUT T ray Flap down Paper width guide IN tray pulled out OUT T ray Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… 8.5 x 11 in. or A4 Photo Paper 1 Remove all paper from the IN tr ay.
11 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose HP Photo Paper - Print Quality: Choose Best - Paper Size: Choose app.
12 Beyond the Basics 2 OUT T ray Flap down Paper width guide IN tray pulled out OUT T ray Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… Single envelope and small media [sized between 77 x 127 mm (3 x 5 in.
13 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose Plain Paper - Print Quality: Choose Normal - Paper Size: Choose appr.
14 Beyond the Basics 2 OUT T ray Flap down Paper width guide IN tray pulled out OUT T ray Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… Greeting Car ds 1 Slide out both of the paper guides, and remove all paper from the IN tr ay.
15 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose HP Premium Inkjet Paper - Print Quality: Choose Normal or Best - Paper Size: Choose appropriate card size Featur es T ab - Orientation: Choose appropriate orientation • For best r esults use HP Greeting Car d Paper.
16 Beyond the Basics 2 OUT T ray Flap down Paper width guide IN tray pulled out OUT T ray Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… Iron-on T ransfers 1 Slide out both of the paper guides, and remove all paper from the IN tr ay.
17 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose HP Iron-On T -Shirt T r ansfers - Print Quality: Choose Normal or Be.
18 Beyond the Basics 2 OUT T ray Flap down Paper width guide IN tray pulled out OUT T ray Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… T ransparencies 1 Slide out both of the paper guides, and remove all paper from the IN tr ay.
19 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose tr ansparency type - Print Quality: Choose Best or Normal - Paper Si.
20 Beyond the Basics 2 OUT T ray Flap down Paper width guide IN tray pulled out OUT T ray Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… Banners 1 T ear off the number of sheets (up to 20) you need.
21 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Banner Printing: Check this box - Paper Type: Choose HP Banner Paper or Plain Paper - Print Quality: Choose Normal - Paper Size: Choose A4 or Letter (8.
22 Beyond the Basics 2 OUT T ray Flap down Paper width guide IN tray pulled out OUT T ray Flap up Single envelope and small media slot Paper length guide IN tray pushed in Paper width guide I want to print… I should… Manual T wo-Sided Printing Book Binding T ablet Binding 1 Load paper into the IN tray.
23 Beyond the Basics 2 Setup T ab F eatures T ab HP print settings to choose Guidelines to remember Setup T ab - Paper Type: Choose appropriate type - Print Quality: Choose Normal - Paper Size: Choose.
24 Beyond the Basics 2 NO TES.
25 3 Using and Caring for Your Print Cartridges Print Cartridge Status The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wr ong print cartridge type.
26 Using and Caring for Your Print Cartridges 3 When the Print Cartridge Status Light flashes, open the printer’s top cover and follow the instructions below. For mor e information on replacing print cartridges see page 27. If the arrow points to...
27 Using and Caring for Your Print Cartridges 3 Replacing Print Cartridges T o r eplace a print cartridge: 1 T o access the print cartridge cradle, lower the F old-Up tr ay, and then press the Power Button to turn on the printer. 2 Open the top cover.
28 Using and Caring for Your Print Cartridges 3 5 Remove the replacement print cartridge fr om its packaging and car efully remove the pr otective vinyl tape. Do NO T touch the print cartridge ink nozzles or copper contacts. T ouching these parts will result in clogs, ink failur e, and bad electrical connections.
29 Using and Caring for Your Print Cartridges 3 Storing Print Cartridges T o maintain excellent print quality fr om your print cartridges: • K eep all print cartridges in their sealed packages, at room temper ature (60-78˚ F or 15.6-26.6˚ C), until you are r eady to use them.
30 Using and Caring for Your Print Cartridges 3 Cleaning Print Cartridges When Do Y ou Need to Clean? Clean the print cartridges if your printed page is missing lines or dots, or if it contains ink streaks.
31 Using and Caring for Your Print Cartridges 3 Manually Cleaning the Print Cartridges and Print Cartridge Cradle In order to pr operly clean the print cartridges and cr adle, you will need distilled or bottled water and cotton swabs or a similar lint-free absorbent material that will not stick to the cartridges.
32 Using and Caring for Your Print Cartridges 3 Manually Cleaning the Print Cartridge Cradle 1 Using clean, moistened swabs, wipe the underside of each wall of the cradle. 2 Repeat until no ink residue is seen on a clean swab. 3 Reinsert the print cartridges, then close the printer’s top cover.
33 4 Getting Help When Things Go Wrong T roubleshooting Tips It’s frustr ating when things go wr ong, but the following pages contain tips that can help you determine what the problem is and how to fix it. Be sure cable connections are secur e. Mak e sure that you ar e using the right cable for your operating system.
34 Getting Help When Things Go Wrong 4 The softwar e did not install correctly. • There may be a conflict with your virus pr otection progr am. OR • There may be a conflict with another softwar e progr am. OR • Y our printer softwar e didn’t install properly.
35 Getting Help When Things Go Wrong 4 When I connect a USB cable between the printer and my computer, an “Unknown device” message appears. • Static electricity has built up in the cable between your computer and printer. OR • Y ou may have a defective USB cable.
36 Getting Help When Things Go Wrong 4 Why won’t it print? What is the problem? Possible cause T o solve the problem… No page came out of the printer. Power may be off or ther e may be a loose connection. 1 Mak e sure the power is on. 2 Mak e sure that all cable connections are secur e.
37 Getting Help When Things Go Wrong 4 A blank page came out of the printer. Y ou may be out of ink. 1 Lift the printer cover and check the Print Cartridge status icons to mak e sur e you ar e not out of ink. See “Print Cartridge Status” on page 25.
38 Getting Help When Things Go Wrong 4 I have a USB cable, and when I try to print I get a message saying “Ther e was an error writing to LPT1.” Y ou may not have plugged your USB cable in befor e installing the softwar e. 1 Disconnect the USB cable fr om your printer.
39 Getting Help When Things Go Wrong 4 The printer is r eally slow. Y our computer may have less than minimum system requir ements. 1 Check the amount of RAM and pr ocessor speed in your computer. See “System Requirements ” on page 5. 2 Free up some space on your har d drive.
40 Getting Help When Things Go Wrong 4 What do the flashing lights mean? What is the problem? Possible cause T o solve the problem… The Power Light is flashing. Y our printer may be r eceiving data. Be patient. The Resume Light is flashing. Y ou may be out of paper.
41 Getting Help When Things Go Wrong 4 Is there a pr oblem with your printout? What is the problem? Possible cause T o solve the problem… Parts of the document ar e missing or ar e in the wrong place. Paper may not be loaded correctly. 1 Mak e sure the media is corr ectly oriented in the IN tr ay.
42 Getting Help When Things Go Wrong 4 Print quality is poor. Y ou may not be using the best media. • Mak e sure that you ar e using media intended for HP DeskJet printer s. • Print quality is dr amatically impro ved if you print on paper specifically designed for a certain output (photogr aphs, for ex ample), rather than using plain paper.
43 Getting Help When Things Go Wrong 4 Print quality is poor. (continued) Y ou may have for gotten to remove the vinyl tape fr om the print cartridge. Mak e sure that you have r emoved the protective piece of vinyl tape on each of the print cartridges.
44 Getting Help When Things Go Wrong 4 Photos aren’t printing corr ectly. Y ou may not have inserted the photo paper corr ectly. Insert the photo media glossy side down . The photo paper may not be fully engaged. 1 Review the printing instructions on page 10.
45 Getting Help When Things Go Wrong 4 HP Customer Care HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice.
46 Getting Help When Things Go Wrong 4 Printer Software Printer software (also referr ed to as a printer driver) allows your printer to talk with your computer. HP provides printer software and softwar e updates for Windows operating systems. F or MS-DOS printer software, contact the manufacturer of your software progr am.
47 Getting Help When Things Go Wrong 4 HP Customer Care by Phone Within 90 days from the time of your purchase, telephone support is provided to you free of charge.
48 Getting Help When Things Go Wrong 4 Philippines 65 272 5300 Poland (+48) 22 519 06 00 Portugal 351 (0) 1 318 00 65 Russia 7095 923 50 01 Singapore 65 272 5300 Spain 34 (9) 02321 123 Sweden 46 (0) 8 6192170 Switzerland 41 (0) 84 8801111 T aiwan 886 2-2717-0055 Thailand (66-2) 661 4011 T urk ey 90 1 224 59 25 United Kingdom 44 (0) 171 512 5202 U.
49 5 More About Your Printer Setup Instructions Using a Parallel Cable 1 Connect the parallel cable. A parallel cable, such as the HP IEEE 1284- Compliant Parallel Interf ace Cable (part number C2950A), must be purchased separately. 2 Plug in electrical power cord.
50 More About Your Printer 5 Using a USB Cable (Requires Windows 98) 1 Plug in electrical power cord. Do NO T plug in the USB cable yet. 2 Load white paper, printable side down. 3 Insert print cartridges. a Press Power Button to turn on printer. b Remove vinyl tape from print cartridges.
51 More About Your Printer 5 Specifications DeskJet 930C model no. C6427A DeskJet 932C model no. C6427B DeskJet 935C model no. C6427C Print T echnology Drop-on-demand thermal inkjet printing Black T e.
52 More About Your Printer 5 Media Handling Media Size Language codes The language codes for locating the dosread.txt file on the printer software CD are listed below.
53 More About Your Printer 5 Legal Information Regulatory Notices Hewlett-Packar d Company This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1).
54 More About Your Printer 5 Limited W arr anty Statement Duration of HP Product Limited Warranty Software 90 Days Ink cartridges 90 Days Printer 1 Y ear A.
55 2400 dpi 6 , 51 A accessories iii , A-6 adjusting color 7 Advanced tab 7 B banners ordering A-7 printing 3 , 20 – 21 problems 43 software compatibility 43 specifications 51 Best mode 6 , 51 book .
56 ordering A-6 part numbers 27 problems 29 , 30 replacment 27 status 25 storing 29 using 29 installing parallel cable 49 printer software 33 , 34 problems 33 , 34 software 33 USB cable 35 iron-on tra.
57 print settings changing 6 current 6 factory 6 selecting 6 software 4 tabs 6 printer accessories iii , A-6 buttons 1 cable, parallel iii , 35 , 49 , A-6 cable, USB iii , 35 , 38 , 39 , 50 , A-6 cali.
58 Resume button 51 Resume light 51 S Scale to Fit 6 selecting paper size 6 paper type 6 print settings 6 Services calibrate the printer 8 clean print cartridges 8 electronic User’s Guide 8 tab 8 test page 8 toolbox 8 Services tab 8 Windows 3.
A-1 Appendix Printing in Windows 3.1x Use your printer software to contr ol how and what you print. Print quality, paper size and type, and two-sided printing ar e just a few of the options available to you in the HP DeskJet 930C Printer Properties dialog box.
A-2 Windows 3.1 x Setup T ab Windows 3.1 x Features T ab Print Quality • EconoFast - Quick printing • Normal - Every day printing • Best - Highest quality printing Click Select Paper T ype to select from a wide range of paper types.
A-3 Windows 3.1 x Color T ab Windows 3.1 x Services T ab Check here to print in shades of gray. Choose Automatic to use the system’s default ColorSmart II settings. Choose Manual , then Options to adjust color intensity. Use the Services tab to perform routine printer maintenance.
A-4 Windows 3.1 x HP DeskJet 930C T oolbox Use the HP DeskJet 930C T oolbo x for finding information and maintaining your printer. The HP DeskJet T oolbox is installed in the HP DeskJet Utilities gr oup in the Pr ogr am Manager. The T oolbox has two tabs: How Do I? and Printer Services .
A-5 Minimum Printing Margins The printer cannot print outside a certain ar ea of the page, so you must make sure the contents of your document f all within the printable area.
A-6 Supplies and Accessories For or dering information see page A-8. Printer Quick Start Posters and User’s Guides Most HP printer documentation is available for viewing and printing at http:// www.
A-7 Paper and Other Media Availability of special media varies by country. Paper T ype/Description Part Number HP Bright White InkJet Paper A4 (210 x 297 mm), 200 sheets A4 (210 x 297 mm), 500 sheets U.S. letter, 200 sheets U.S. letter, 500 sheets C5977A C1825A C5976A C1824A HP Premium InkJet Paper A4 (210 x 297 mm), 200 sheets U.
A-8 Ordering Information T o order printer supplies or accessories, call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service. In the U.S., you can buy supplies and accessories directly fr om HP at www.hpshopping.
A-9 • Netherlands: 0 33 450 1808 Fax: 0 33 456 0891 Hewlett-Packar d Nederland B. V . Parts Direct Service Basicweg 10 3821 BR AMERSFOORT • Norway: 22735926 Fax: 22735611 Hewlett-Packar d Norge A/S, Express Support Drammensveien 169-171 0212 Oslo • Spain: 1 6 31 14 81 Fax: 1 6 31 12 74 Hewlett-Packar d Espanola S.
HP Customer Care Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-fr ee experience, we back your purchase with HP Customer Care — award-winning servic.
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