Instruction/ maintenance manual of the product 5500dn HP (Hewlett-Packard)
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use hp color La serJet 5 5 00 5 500n , 5 5 00dn , 5 5 00dtn , 5 5 00hdn.
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hp color LaserJet 5500 series printer User Guide.
Copyright and License © Copyright Hewlett-Packard Company , 2002 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: C9656-90905 First edition: September 2002 T rademark Credits Adobe is a trademark of Adobe Systems Incorporated.
T able of contents 1 Printer basics Q u i c k a c c e s s t o p r i n t e r i n f o r m a t i o n .................................................... 2 W o r l d W i d e W e b l i n k s ............................................................ 2 U s e r g u i d e l i n k s .
J o b s t o r a g e l i m i t ................................................................ 3 7 J o b h e l d t i m e o u t ................................................................ 3 7 T r a y b e h a v i o r o p t i o n s : u s e r e q u e s t e d t r a y a n d m a n u a l l y f e e d .
R e c y c l e d p a p e r ................................................................. 7 5 2 - s i d e d ( d u p l e x ) p r i n t i n g ............................................................. 7 6 C o n t r o l p a n e l s e t t i n g s f o r a u t o m a t i c 2 - s i d e d p r i n t i n g .
7 Maintenance M a n a g i n g t h e p r i n t c a r t r i d g e ........................................................ 1 0 2 H P p r i n t c a r t r i d g e s ............................................................. 1 0 2 N o n - H P p r i n t c a r t r i d g e s .
Appendix A Working with memory and print server cards P r i n t e r m e m o r y .................................................................... 1 7 9 P r i n t i n g a c o n f i g u r a t i o n p a g e ............................................
Glossary Index viii EN_WW.
Printer basics This chapter contains information on becoming familiar with the printer features. The following topics are covered: • Quick access to pri nter informatio n • Printer configurat ions.
Quick access to printer information Wor l d W i d e We b li n k s Printer drivers, updated HP printer software, product information, and support may be obtained from the following URL: • http://www .hp.com/support/lj5500 Printer drivers may be obtained from the following sites: • In China: ftp://www .
HP Jetdirect Print Server Administrator ’s Guide —Instructions to configure and troubleshoot the HP Jetdirect print server . Accessory and Consumable Installation Guides —Step-by-step instructions, supplied with the printer ’s optional accessories and consumables, for installing the printer ’s accessories and consumables.
HTML (Online) User Guide —Detailed information on using and troubleshooting the printer . Available at http://www .hp.com/support/lj5500 . Once connected, select Manuals .
Printer configurations Thank you for purchasing the HP Color LaserJet 5500 series printer . This printer is available in the configurations described below . HP Color LaserJet 5500 The HP Color LaserJet 5500 printer is a four-color laser printer that prints 22 A4 pages per minute (ppm) A4 and 21 letter size ppm.
HP Color LaserJet 5500dn The HP Color LaserJet 5500dn printer includes the features of the 5500n, plus an HP Jetdirect 615N printer server EIO network card and automatic 2-sided (duplex) printing.
HP Color LaserJet 5500hdn The HP Color LaserJet 5500hdn includes the features of the 5500dtn including the additional 500-sheet paper feeder (T ray 3) and stand, hard disk, a total of 160 MB of SDRAM, and another 500-sheet paper feeder (T ray 4).
Printer features This printer combines the quality and reliability of Hewlett-Packard printing with the features listed below . For more information on printer features, see the H ewlett-Packard website at http://www .hp.com/support/lj5500 . Features Performance • 22 pages per minute (ppm) for A4 size paper and 21 ppm for letter size paper .
Paper handling • Prints on paper from 76 by 127 mm (3 by 5 inches) up to 312 by 470 mm (12.3 by 18.5 inches). • Prints on paper with weights from 60 g/m 2 to 200 g/m 2 (16 to 53 lb bond). • Prints on a wide range of media types including glossy , labels, overhead transparencies, and envelopes.
W alk around The following illustrations identify the locations and names of key components of this printer . Front view (shown with second 500-sheet paper feeder) 1o u t p u t b i n 2 printer control.
Back/side view 1o u t p u t b i n 2o n / o f f s w i t c h 3 T ray 3 (optional) 4 T ray 4 (optional) 5 EIO connection (quantity 3) 6 FIR (Fast infrared) connection 7 parallel connection 8 power connec.
Printer software Included with the printer is a CD-ROM containing the printing system software. The software components and printer drivers on this CD-ROM help you use the printer to its fullest potential. See the getting started guide for installation instructions.
Additional drivers The following drivers are not included on the CD-ROM, but are available from the Internet or from HP Customer Care. • OS/2 PCL 5c/6 printer driver • OS/2 PS printer driver • Windows NT 3.51 PCL 5c, Windows NT 3.51 PS (only through the HP Color LaserJet 4500 driver) • UNIX model scripts • Linux drivers • Windows 3.
• Quickly find peripherals based on parameters such as IP address, color capability , and model name. • Easily organize peripherals into logical groups, with virtual office maps for easy navigation. For the latest information about HP Web Jetadmin go to http://www .
Other components and utilities Several software applications are available for Windows and Macintosh OS users, as well as for network administrators. These programs are summarized below .
Print media specifications For optimum results, use conventional 75 g/m 2 to 90 g/m 2 (20 to 24 lb) photocopy paper . V erify that the paper is of good quality and is free of cuts, n icks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges.
Tr a y 1 Dimensions Weight or thickness Capacity Standard size tough paper (Letter/A4, Letter-R, A4-R, Legal, Executive, JIS B5, B5-R, A 5, A5-R, 11 by 17, A3) 0.10 to 0.13 mm thick (4 to 5 mils thick) Maximum stack height: 10 mm (0.4 in) Minimum size tough paper 76 by 127 mm (3 by 5 in) 0.
T ray 2 and optional T r a y s3a n d 4 Dimensions Weight or thickness Capacity Maximum size glossy paper 297 by 432 mm ( 1 1 . 7b y1 7i n ) 60 to 163 g/m 2 (16 to 43 lb bond) 200 sheets Standard size .
Control panel This chapter contains information on the printer control panel, which provides control of printer functions and communicates information about the printer and print jobs.
Control panel overview The control panel provides control of printer functions and communicates information about the printer and print jobs. Its display provides graphic information about printer and supplies status, making it easy to identify and correct problems.
The top-level screen on the display has three areas: message, prompt, and supplies gauge. Printer display 1 Message area 2 Prompt area 3 Supplies gauge 4 Print cartridge colors from left to right: black, magenta, yellow , and cyan The message and prompt areas of the display alert you to the state of the printer and tell you how to respond.
Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display .
Interpreting control panel indicator lights Control panel indicator lights 1 Ready 2D a t a 3A t t e n t i o n Indicator On Off Flashing Ready (green) Printer is online (able to accept and process data). Printer is offline or is turned off. Printer is attempting to stop printing and go offline.
Control panel menus Y ou can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer , and will override the printer control panel settings.
Menu hierarchy The following tables list the menu hierarchies of each menu. T o access the menus 1. Press once to access MENUS . 2. Press or to navigate the listings. 3. Press to select the appropriate option. 4. Press to return to the previous level.
Paper handling menu See Paper handlin g menu for more information. P APER HANDLING T r a y1S I Z E T r a y1T Y P E T r a y2S I Z E T r a y2T Y P E T r a y3S I Z E T r a y3T Y P E T r a y4S I Z E T r a y4T Y P E Configure device menu See Configure device menu and Ch anging printer con trol panel config uration settings for more information.
SYSTEM SETUP JOB STORAGE LIMIT (for printers with a hard disk) JOB HELD TIMEOUT (for printers with a hard disk) COLOR/MONO MIX TRA Y BEHA VIOR POWERSA VE TIME PERSONALITY CLEARABLE W ARNINGSS AUTO CONTINUE SUPPLIES LOW JAM RECOVER Y LANGUAGE I/O I/O TIMEOUT P ARALLEL INPUT EIO X (Where X =1, 2, or 3.
R e t r i e v ej o bm e n u( f o rp r i n t e r sw i t hah a r dd i s k ) The retrieve job menu allows you to view listings of all stored jobs. Menu item Description Al i s t o f stored jobs appears. Scroll through the list to find a specific stored job.
Information menu Use the information menu to access and print specific printer information. Menu item Description PRINT MENU MAP Prints the control panel menu map, which shows the layout and current settings of the control panel menu items. See Printer inform ation pages .
Paper handling menu The paper handling menu allows you to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. Note If you have used previous HP LaserJet printers, you might be accustomed to configuring T ray 1 to first mode or cassette mode.
C o n f i g u r ed e v i c em e n u The configure device menu allows you to change or reset the default print settings, adjust the print quality , and change the system configuration and I/O options. Printing menu These settings affect only jobs without i dentified properties.
Menu item Va l u e s Description PRINT PS ERRORS OFF ON Allow s you to select to print PS error pages. PCL FORM LENGTH ORIENT A TION FONT SOURCE FONT NUMBER FONT PITCH FONT POINTSIZE SYMBOL SET APPEND CR TO LF Allows you to configure settings for the printer control language.
System setup menu The system setup menu allows you to make changes to general printer configuration default settings such as PowerSave T ime, printer personality (language), and jam recovery . See C hanging printer control panel co nfiguration setti ngs for more information.
Menu item Va l u e s Description CLEARABLE W ARNINGSS JOB ON Sets w hether a warning is cleared on the control panel or when another job is sent. See Clearable warnings for more in formation. AUTO CON TINUE OFF ON Determines printer behavior when the system generates an Auto Continuable error .
Resets menu The resets menu allows you to reset factory settings, disable and enable PowerSave, and update the printer after new supplies are installed.
Diagnostics menu The diagnostics menu allows you to run tests that can help you identify and solve problems with the printer . Menu item Description PRINT EVENT LOG This ite m will print an event log that will display the last 50 entries in the printer event log, starting with the most recent.
Changing printer control panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, PowerSave T ime, printer personality (language), and jam recovery .
5. Press to select SYSTEM SETUP . 6. Press to highlight JOB HELD TIMEOUT . 7. Press to select J O BH E L DT I M E O U T . 8. Press or to select the appropriate time period.
10. Press or to select AL W A YS or UNLESS LOADED . 11. Press to set the behavior . 12. Press P AUSE /R ESUME . PowerSave Time The adjustable PowerSave T ime feature reduces power consumption when the printer has been inactive for an extended period.
Personality This printer features automatic personality (printer language) switching. • AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job. • PCL configures the printer to use Printer Control Language.
Auto continue Y ou can determine printer behavior when the system generates an Auto Continuable error . ON is the default setting. • ON displays an error message for ten seconds before automatically continuing to print. • OFF pauses printing any time the printer displays an error message and until you press .
Jam recovery This option allows you to configure the printer response to paper jams, including how it handles the pages involved. AUTO is the default value. • AUTO —the printer automatically turns jam recovery on when suff icient memory is available.
T o select language if the display is in a language you do not understand 1. Press once. 2. Press three times. 3. Press once. 4. Press two times. 5. Press once. 6. Press nine times. 7. Press . 8. Press or to select the appropriate language. 9. Press to set the selection.
Using the printer control panel in shared environments Because your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: • Consult your system administrator before making changes to control panel settings.
I/O Configuration This chapter describes how to configure certain network parameters on the printer . The following topics are covered: • Network configura tion • Parallel configu ration • Enhan.
Network configuration Y ou might need to configure certain network parameters on the printer . Y ou can configure these parameters from the printer control panel, the embedded Web server , or for most networks, from the HP Web Jetadmin software (or the HP LaserJet Utility for Macintosh).
Manually configuring TCP/IP parameters from the printer control panel Use manual configuration to set an IP address, subnet mask, default gateway , syslog server , and idle timeout. Setting an IP address 1. Press to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE .
5. Press to select I/O . 6. Press to highlight EIO X (where X = 1, 2, or 3). 7. Press to select EIO X . 8. Press to highlight TCP/IP . 9. Press to select CONFIG METHOD . 10. Press to select CONFIG METHOD . 11. Press to highlight MANUAL . 12. Press to select MANUAL .
16. Press to select DEF AUL T GA TEW A Y . Note The first of four sets of numbers are the default settings. Each set of numbers represents one byte of information and has a range from 0 to 255. 17. Press the or arrow to increase or decrease the number for the first byte of the default gateway .
Setting the idle timeout 1. Press to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO X (where X = 1, 2, or 3). 7. Press to select EIO X .
Disabling network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: • decreases printer-generated network t.
10. Press to select ENABLE . 11. Press to highlight OFF . 12. Press to select OFF . The control panel displays a message that the setting has been saved and displays an option to re-enable AppleT alk. 13. Press the P AUSE /R ESUME button to return to the Ready state.
Parallel configuration The HP Color LaserJet 5500 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a c-connector plugged into the printer ’s parallel port.
Enhanced I/O (EIO) configuration This printer comes equipped with three enhanced input/output (EIO) slots. The three EIO slots hold compatible external devices such as the HP Jetdirect print server network cards, HP EIO hard disk drive, or other devices.
For Windows 95, 98, Me, NT 4.0, 2000, and XP systems, use the printer installation utility for printer setup on a NetW are network. Windows and Windows NT networks For Windows 95, 98, Me, NT 4.0, 2000, and XP systems, use your printer installation utility for printer setup on a Microsoft Windows network.
56 Chapter 3 I/O Configuration EN_WW.
Printing tasks This chapter describes how to perform basic printing tasks. The following topics are covered: • Controlling print job s • Selecting print pap er • Configuring inpu t trays • Pri.
Controlling print jobs In the Microsoft Windows operating system, three settings af fect how the printer driver tries to pull paper when you send a print job. The Source , Ty p e ,a n d Size settings appear in the Page Setup , Print ,o r Print Properties dialog boxes in most software programs.
Note The names of commands and dialog boxes may vary depending on your program. • Page Setup dialog box . This dialog box opens when you click Page Setup or a similar c o m m a n do nt h e File menu of the program you are working in. Settings changed here override settings changed anywhere else.
Selecting print paper Y ou can use many types of paper and other print media with this printer . This section provides guidelines and specifications for selecting and using different print media.
• Do not use letterhead paper with low temperature dyes or thermography . Preprinted forms or letterhead must use inks that can tolerate temperatures of 190 C (374 F) for 0.1 second. • Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190 C (374 F) for 0.
Configuring input trays The HP Color LaserJet 5500 series printer allows you to configure input trays by type and size. Y ou can to load dif ferent paper in the printer input trays and then request paper by type or size.
T ray 2, T ray 3, or T ray 4 detectable standard paper size The printer can automatically detect most standard sizes in T rays 2, 3, and 4, including Letter , A3, A4, A5, JIS B4, JIS B5, Legal, Executive, and 11 by 17 inches. Be sure the T ray 2, T ray 3, or T ray 4 switch is in the Standard size position.
There are three steps to set up custom paper . When all three steps are completed, the display will return to the P APER HANDLING menu. Once a Custom size is set for a tray , it will be retained until the switch in the tray is moved back to Standard or you can change it in the control panel.
T ray 2, T ray 3, or T ray 4 nondetectable standard sizes T rays 2, 3, and 4 can also use several standard sizes that are not automatically detected by the printer . These sizes are 11 by 17 inches, ISO B5, JIS Executive, JIS DPostcard, 8K, and 16K. Envelope sizes are not supported in T rays 2, 3, or 4.
3. Load paper in the tray with the side to be printed on f acing down, and the top of the paper on the left. 4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper . Note Make sure the paper does not exceed the maximum stack height indicator mark in the tray .
T o load envelopes into T ray 1 1. Open T ray 1. 2. Load up to 20 envelopes in the center of T ray 1 with the side to be printed on facing down, top on the left, and the short edge toward the printer . Slide the envelopes into the printer as far as they will go without forcing them.
3. If your software does not automatically format an envelope, specify Landscape for page orientation in your software application or printer driver . Use the guidelines in the table that follows to set margins for return and destination addresses on Commercial #10 or DL envelopes.
2. Adjust the rear paper guide by squeezing the guide adjustment latch and sliding it to the size of the paper being used. 3. Slide the paper-width guides open to the size of the paper being used. 4. Load the paper face-up, making sure that stack height of the paper does not exceed the maximum stack height mark in the tray .
5. Slide the paper-width guides in, making sure that they gently touch the paper . 6. Insert the tray into the printer . Note If the tray is not properly adjusted, the printer might display an error message or the paper might jam.
2. Move the tray switch to the Custom size position. Once a custom size is set for a tray , it will be retained until the switch is moved back to Standard. 3. Slide the paper width guides all the way open and adjust the rear paper-length guide to the length of the paper being used.
5. Slide the paper-width guides in, making sure that they gently touch the paper . 6. Insert the tray into the printer . 7. Select the paper size in the control panel.
Printing on special media Use these guidelines when printing on special types of media. T ransparencies When printing on transparencies, use the following guidelines: • Handle transparencies using the edges. Oils from your fingers deposited on the transparency can cause print quality problems.
Adhering to the following guidelines will help ensure proper printing on envelopes and help prevent printer jams: • D on o tl o a dm o r et h a n2 0e n v e l o p e si n t oT r a y1 . • The weight rating of envelopes should not exceed 105 g/m 2 (28 lb bond).
HP LaserJet T ough paper When printing on HP LaserJet T ough paper , use the following guidelines: • Handle HP LaserJet T ough paper using the edges. Oils from your fingers deposited on HP LaserJet T ough paper can cause print quality problems. • Use only Hewlett-Packard LaserJet T ough paper with this printer .
2-sided (duplex) printing Some printer models are capable of automatic 2-sided (duplex) printing, or printing on both sides of a page. T o find out which models support 2-sided printing, see P rinte r configurations .
Note T o select 2-sided printing from the printer driver , the driver must first be properly configured. (For instructions, see the online Help for the printer driver .) Options for binding 2-sided printing jobs Before printing a 2-sided document, in the printer driver choose the edge on which you will bind your finished document.
Special printing situations Use these guidelines when printing on special types of paper . Printing a different first page Use the following procedure to print the first page of a document on a different paper type than the rest of the document, for example, to print the first page of a document on letterhead paper and the rest on plain paper .
T o stop the current print job from your software application If several requests have been sent to the printer through your software, they may be waiting in a print queue (in Windows Print Manager , for example). See your software documentation for specific instructions on canceling a print request from the computer .
8. PRINT is highlighted. 9. Press to select PRINT . 10. Press and to select the number of copies. 11. Press to print the job. Deleting stored jobs When you send a stored job, the printer overwrites any previous jobs with the same user and job name.
9. Press to select PRINT . 10. Press or to select the first digit of the PIN. 11. Press to select the digit. The number changes to an asterisk. 12. Repeat steps 10 and 11 for the remaining three digits of the PIN. 13. Press when finished entering PIN.
Printing with the optional HP Fast InfraRed Receiver The optional HP Fast InfraRed Receiver (FIR) enables wireless printing from any IRDA-compliant portable device (such as a laptop computer) to the printer . The printing connection is maintained by positioning the sending infrared port within operating range.
The FIR window must be at an angle of within +/- 15 degrees relative to the printer to ensure an effective connection for printing. 2. Print the job. The status indicator on the optional HP Fast InfraRed Receiver lights up, and, after a short delay , the printer control panel displays PROCESSING JOB .
Managing memory This printer supports up to 416 MB of memory . Y ou can add additional memory by installing Dual Inline Memory Modules (DIMMs). T o allow for memory expansion, the printer has three DIMM slots, which accept 64, 128, or 256 MB of RAM each.
Managing the printer This chapter describes how to manage the printer . The following topics are covered: • Printer informatio n pages • Using the embe dded Web server • Using Printer Sta tus an.
Printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration. The procedures for printing the following information p.
Note If the printer is configured with EIO cards (for example, an HP Jetdirect print server) or an optional hard disk drive, an additional configuration page will print that provides information about those devices.
3. Press to select INFORMA TION . 4. Press to highlight PRINT DEMO . 5. Press to select PRINT DEMO . The message PRINTING... DEMO appears on the display until the printer finishes printing the demo page. The printer returns to the Ready state after printing the demo p age.
Print quality troubleshooting pages The print quality troubleshooting pages provide information on aspects of the printer that affect print quality . 1. Press to enter the MENUS . 2. Press to highlight DIAGNOSTICS . 3. Press to select DIAGNOSTICS . 4.
Using the embedded W eb server When the printer is directly connected to a computer , the embedded W eb server is supported for Windows 95 and later . In order to use the embedded Web server with a direct connection, you must choose the Custom installation option when you install the printer driver .
Information tab The Information pages group consists of the following pages. • Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0 percent representing that a supply is empty . The page also shows the type and size of print paper set for each tray .
Networking tab This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer , or if the printer is connected to a network using anything other than an HP Jetdirect print server card.
Using Printer Status and Alerts Printer Status and Alerts is supported only for Windows 95 and later versions. The Printer Status and Alerts software is available to users of both networked and directly connected printers.
T o view status messages and information On the left side of the window , select the printer for which you want to see information. Information provided includes status messages, supplies status, and printer capabilities.
Color This chapter describes how the HP Color LaserJet 5500 series printer provides great color printing. This chapter also describes ways to produce the best possible color prints.
Using color The HP Color LaserJet 5500 series printer offers great color printing as soon as you set up the printer . It provides a combination of automatic color features to generate excellent color results for the general office user , plus sophisticated tools for the professional who is experienced with color use.
The latest versions of Adobe PhotoShop, CorelDRA W™, Microsoft Office, and many other applications use sRGB to communicate color . Most importantly , as the default color space in Microsoft operatin.
Managing color Setting color options to Automatic will typically produce the best possible print quality for color documents. However , there may be cases when you want to print a color document in grayscale (black and white) or wish to change one of the printer ’s color options.
T wo values a re available for the Neutral Grays setting: • Black Only generates neutral colors (grays and black) using only black toner . This guarantees neutrals colors without a color cast. • 4-Color generates neutral colors (grays and black) by combining all four toner colors.
Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color .
Maintenance This chapter describes ways to maintain your printer . The following topics are covered: • Managing the prin t cartridge • Changing print ca rtridges • Replacing supplie s • Config.
Managing the print cartridge Using, storing, and monitoring print cartridges can help ensure quality printer output. HP print cartridges When you use a genuine new HP print cartridge (part number C973.
Print cartridge life expectancy The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. For example, when printing text at 5 percent coverage, an HP print cartridge lasts an average of 12,000 pages. (A typical business letter is about 5 percent coverage.
Using printer Status and Alerts (for directly connected printers) Three things are required to use this feature: • The Printer Status and Alerts software must be installed on your computer (use the custom installation option to install this software).
T o change the print cartridge 1. Lift the top cover of the printer . 2. Grasp the front cover and pull down, and then grasp the green handles on the transfer unit and pull down. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result.
4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 5. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from side to side. 6. Remove the orange shipping tape.
7. Remove the inside sealing tape by breaking the orange tab on the end of the new print cartridge and pulling the tape completely out. Discard the tape. 8. Align the print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated and clicks into place.
Replacing supplies Carefully follow the guidelines in this section when replacing printer supplies. Locating supplies Supplies are identified by labeling and blue plastic handles.
Making room around the printer for replacing supplies The following illustration shows the clearance necessary in front of, above, and to the side of the printer for replacing supplies.
Configuring e-mail alerts Y ou can use HP W eb Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer . The alerts take the form of e-mail messages to the e-mail account(s) that you specify .
Periodic cleaning T o ensure the printer continues to function properly throughout its life, periodic cleaning is necessary . One area of the printer that must be cleaned periodically is the overhead transparency (OHT) and 2-sided printing (duplex) sensor .
CAUTION Do not place the cyan print cartridge on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result.
Problemsolving This chapter describes what to do if problems arise with your printer . The following topics are covered: • Basic troublesho oting checklist • Control panel me ssage types • Contr.
Basic troubleshooting checklist The time required to download a print job from the computer and to process the job d epends on the following variables: If you are experiencing problems with the printer , this checklist may help identify the cause of the problem.
Control panel message types The control panel displays four types of messages that may indicate the status of or problems with the printer . Status messages Status messages reflect the current state of the printer . They inform you of normal printer operation and require no interaction to clear them.
Control panel messages Control panel messages Control panel message Description Recommended action Access denied menus locked An attempt has been made to modify a menu i tem while the control panel security mechanism is enabled by the printer administrator .
Control panel message Description Recommended action CPR SENSOR O U TO FR A N G E A color plane registration (CPR) error was de tected during calibration. 1. Force a calibration by selecting Calibrate Now from from the Print Quality menu. 2. If the message persists, contact HP Support.
Control panel message Description Recommended action Event log empty SHOW EVENT LOG was selected from the control panel, and the event log is empty . No action necessary . FLASH DEVICE FA I L U R E alternates with Ready For menus press A device failure has occurred on the specified storage device.
Control panel message Description Recommended action Initializing This message is displayed when the print er is turned on, as soon as the individual tasks begin intialization. No action necessary . Initializing permanent storage This message is displayed when the printer is turned on to show that permanent storage is being made ready for use.
Control panel message Description Recommended action LOAD TRA Y X: <TYPE> <SIZE> For help press alternates with LOAD TRA Y X: <TYPE> <SIZE> Move tray switch to CUSTOM T o use another tray press T ray X is either empty or configured for a t ype and size other than specified in the job.
Control panel message Description Recommended action If no paper is in the manual feed tray: MANUAL L Y FEED <TYPE> < SIZE> For help p ress alternate sw i t h Loading program x T o continue pr ess Paper is in T ray 1, but a job sent requi res a specific paper type and size that is not currently available.
Control panel message Description Recommended action ORDER <COLOR> CARTRIDGE alternates with T o continue press The identified print cartridge is neari ng the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP . Overri de by pressing .
Control panel message Description Recommended action ORDER SUPPLIES For menus press alternates with Ready More than one supply item is low . 1. Press to identify which supplies should be ord ered. 2. Order the identified supplies. 3. Printing can continue until SUPPLIES OUT is re ached.
Control panel message Description Recommended action OUTPUT BIN FULL Remove all paper from bin Remove all paper . The output bin is full a nd must be emptied for printing to continue.
Control panel message Description Recommended action Printing... FONT LIST The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page is completed. No action necessary . Printing.
Control panel message Description Recommended action REINST ALL <COLOR> CARTRIDGE alternates with For help press The cartridge is not fully seated. 1. Press for detailed information. 2. Follow the instructions on the display to reinstall the cartridge.
Control panel message Description Recommended action REPLACE SUPPLIES For status press At least one supply item is out and needs to be replaced and another supply item is either out or low . 1. Press to identify which supplies should be rep laced. 2. Press for help.
Control panel message Description Recommended action Rotating... belt drive T o exit press Cancel Job key The printer is executing a Component Te s t a nd the component selected is Belt Only . Press C ANCEL J OB when ready to stop this test. Rotating.
Control panel message Description Recommended action TRA Y X <TYPE> <SIZE> Size detected by tray alternates with TRA Y X <TYPE> <SIZE> T o change type press The printer is reporting the current confi guration of T ray X. The tray switch is in the Standard position.
Control panel message Description Recommended action Wa r m i ng u p The printer is coming out of Power save mode. Printing will continue as soon as warmup is completed. No action necessary . 10.XX.YY SUPPLIES ERROR For help press The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
Control panel message Description Recommended action 13.XX.YY JAM IN PA P E R PAT H For help press There is a jam in the paper path. 1. Press for detailed information about clearing the jam. 2. Press and to step through the instructions. 3. T o exit help, press .
Control panel message Description Recommended action 13.XX.YY .DUPLEX JOB INTERRUPTED For help press alternates with 13.XX.YY .DUPLEX JOB INTERRUPTED Discard top sheet and press or 13.XX.YY .DUPLEX JOB INTERRUPTED Discard top two sheets and press A duplex job was interrupted by inter ference as paper passed through the output bin during duplexing.
Control panel message Description Recommended action 40 BAD SERIAL TRANSMISSION T o continue press A serial data error (parity , framing, or line o verrun) has occurred while the printer was receiving data. 1. Press to continue printing. Note Al o s so f data will occur .
Control panel message Description Recommended action 50.X FUSER ERROR For help press A fuser error has occurred. 1. T urn the printer off and then back on. 2. If the m essage persists, contact HP Support. 51.X PRINTER ERROR For help press alternates with 51.
Control panel message Description Recommended action 55.X PRINTER ERROR For help press alternates with 55.X PRINTER ERROR T o continue press A printer command error has occur red. 1. Press to continue. 2. T urn th e printer off and then back on. 3. If the message persists, contact HP Support.
Control panel message Description Recommended action 68.X PERMANENT STORAGE ERROR For help press alternates with 68.X PERMANENT STORAGE ERROR T o continue press One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default.
Paper jams Use this illustration to troubleshoot paper jams in the printer . For instructions on clearing paper jams, see C learin g paper jams . Paper jam locations (shown without optional T ray 3 or.
3. Press to select CONFIGURE DEVICE . 4. Press to highlight SYSTEM SETUP . 5. Press to select SYSTEM SETUP . 6. Press to highlight JAM RECOVER Y . 7. Press to select JAM RECOVER Y . 8. Press to highlight OFF . 9. Press to select OFF . 10. Press the P AUSE /R ESUME button to return to the Ready state.
Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. Issue Cause Solution Paper does not meet HP-reco mmended paper specifications. Use only paper that meets HP specifi cations. See Supported paper weights an d sizes .
Issue Cause Solution Printer supply items have reach ed the end of their useful life. Check the printer control panel for me ssages prompting you to replace supplies, or print a s u p p l i e ss t a t u sp a g et ov e r i f yt h e remain ing life of the supplies.
Clearing paper jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. J a mi nT r a y1o rT r a y2 1. Using the side handles, open the top cover . 2. Grasp the the front cover and pull down.
4. Grasp the paper by both corners and pull up. 5. Inspect the paper path to ensure that it is clear . Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 6. Close the transfer unit and front cover .
8. Inspect the paper path above to ensure that it is clear . T o remove any partially fed paper , grasp the paper by both corners and pull down. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.
11. Close the top cover . J a mi nT r a y3o rT r a y4 1. Using the side handles, open the top cover . 2. Grasp the the front cover and pull down. 144 Chapter 8 Problemsolving EN_WW.
3. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. 5. Inspect the paper path to ensure that it is clear .
6. Close the transfer unit and front cover . 7. Pull out optional T ray 3 and T ray 4 (if applicable) and place them on a flat surface. 8. Remove any partially fed paper .
9. Inspect the above paper path to ensure that it is clear . Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 10. Check T ray 3 and T ray 4 to make sure the paper is located correctly and flush with the paper guides.
13. Remove any partially fed paper . 14. Inspect the above paper path to ensure that it is clear . Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 15. Check the slot at the front of T ray 2, and make sure the paper is loaded correctly and flush with the paper guides.
16. Insert T ray 2 into the printer . Make sure all trays are completely closed. 17. Close the top cover . EN_WW Clearing paper jams 149.
Jams in the top cover Jams in the top cover occur in the areas indicated below . Use the procedures in this section to clear jams in these areas. Jammed paper Crumpled paper in the fuser Paper wrapped.
Jam in the top cover CAUTION Do not use a sharp object to remove a jam in the fuser . If the fuser is damaged, print quality problems may result. 1. Using the side handles, open the top cover . 2. Firmly pull forward on the two green levers to disengage the fuser rollers.
4. Open the fuser cover and pull up to remove any paper that is crumpled in the fuser . W ARNING! Do not reach into the fuser until it has cooled. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.
7. If the paper is wrapped around the fuser roller or stuck in the rollers, grasp the paper by both corners and pull down . Note If the paper is wrapped around the roller , it is important to pull down on the paper to remove it. Pulling up on the paper can damage the fuser rollers and cause print quality problems.
10. Close the top cover . Jam in paper input path or paper path 1. Using the side handles, open the top cover . 2. Grasp the the front cover and pull down.
3. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. 5. Inspect the paper path to ensure that it is clear .
7. Pull out T ray 2, T ray 3, and T ray 4 and place each tray on a flat surface. Remove any partially fed paper from these trays. 8. Inspect the paper path above and below to ensure that it is clear . Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.
10. Close the top cover . Jam in duplex path 1. Using the side handles, open the top cover . 2. Grasp the paper by both corners and pull down. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing.
3. Grasp the front cover and pull down. 4. Grasp the paper by both corners and pull up. 5. If the paper cannot be accessed from this location, grasp the green handles on the transfer unit and pull down.
6. Grasp the paper by both corners and pull up. 7. Close the transfer unit and front cover . 8. Close the top cover . EN_WW Clearing paper jams 159.
Paper handling problems The following table lists common paper handling problems and suggested solutions for resolving them. Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide . For ordering information, see S upplies and accesso ries .
Issue Cause Solution The correct size paper is not loade d in the input tray . Load the correct size paper in the in put tray . The correct size paper is not selected in the software application or printer driver .
Issue Cause Solution Manual feed is selected in the softw are application. Load T ray 1 with paper , or , if the paper is loaded, press . The correct size paper is not loaded. Load the correct size paper . The input tray is empty . Load paper into the input tray .
Issue Cause Solution Manual feed or T ray 1 is selec t e di nt h es o f t w a r e application. Load T ray 1 with paper , or , if the paper is loaded, press . The correct size paper is not loaded. Load the correct size paper . The input tray is empty .
Issue Cause Solution The correct paper type is not speci fied in the software or printer driver . V erify that the correct paper type i s selected in the software or printer driver . The input tray is overfilled. Remove excess paper from the input tray .
Issue Cause Solution Paper does not meet the speci fications for this printer . Use only paper that meets the HP pap er specifications for this printer . See Supported paper weights and size s . Paper is damaged or in poor condition. Remove paper from the input tray and load paper that is in good condition.
Printer response problems The following table lists common printer response problems and suggested solutions for resolving them. Printer response problems Issue Cause Solution The print er on/off button is in the off position. Ve r i f y t h at the printer is on.
Issue Cause Solution The printer Ready indicator light is not lit. Press P AUSE /R ESUME to return the pr inter to the Ready state. The top cover is not closed properly . Close the top cover firmly . The Data indicator light is flashing. The printer is probably still receiving data.
Issue Cause Solution The printer Ready indicator light is not lit. Press P AUSE /R ESUME to return the pr inter to the Ready state. The top cover is not closed properly . Close the top cover firmly . A printer message other than Ready appears on the printer contro l panel.
Issue Cause Solution If you are using a switch box, the pr inter may not be selected for the computer . Select the correct printer throu gh the switch box. The printer ’s Ready indicator light is not lit. Press P AUSE /R ESUME to return the printer to the Ready state.
Printer control panel problems The following table lists common printer control panel problems and suggested solutions for resolving them. Printer control panel problems Issue Cause Solution The print er control panel display is blank or is not lit, even when the fan is running.
Color printing problems The following table lists common color printing problems and suggested solutions for resolving them. Color printing problems Issue Cause Solution Grayscale is selected in the software application or printer driver . Select Color mode instead of Grayscale or Monochrome mode in the software application or printer driver .
Issue Cause Solution The sealing tape has not been r emoved from the print cartridge. Remove the sealing tape from the pr int cartridge for the color that is missing. See Changing print cartridges . Another print cartridge may be low . Check the supplies gauge on the control panel or print a supplies status page.
Incorrect printer output The following table lists common printer output problems and suggested solutions for resolving them. Incorrect printer output Issue Cause Solution The font h as not been correctly selected in the software application. Re-selec t the font in the software application.
Issue Cause Solution A memory error message appea rs on the printer control panel. 1. Free up printer memory by del eting unneeded downloaded fonts, style sheets, and macros from printe rm e m o r y . or 2. Add more memory to the printer . Partial printout The file you are printing contains errors.
Software application problems The following table lists common software application problems and suggested solutions for resolving them. Software application problems Issue Cause Solution System so ftware changes are locked out by the printer control panel.
Print quality troubleshooting If you are experiencing problems with print quality , the following lists may help identify the cause of the problem. Print quality problems associated with paper Some print quality problems arise from use of inappropriate paper .
• Small, random dark areas on the trailing edge of solid fill pages may be caused by transparencies sticking together in the output bin. T ry printing the job in smaller batches. • The selected colors are undesirable when printed. Select different colors in the software application or printer driver .
178 Chapter 8 Problemsolving EN_WW.
W orking with memory and print server cards Printer memory The printer has five dual in-line memory module (DIMM) slots. Note For maximum flexibility in DIMM support, the formatter is designed with four 168-pin DIMM slots and a fifth 100-pin DIMM slot.
Installing memory and font DIMMs Y ou can install more memory for the printer , and you can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs.
3. Locate the formatter board in the rear of the printer . 4. Remove the eight screws holding the board in place, and set them aside. 5. Slide out the formatter board and set it on a clean, flat, grounded surface.
6 . R e l e a s et h el o c k so ne a c hs i d eo ft h eD I M Ms l o t . 7. Remove the DIMM from the antistatic package. Locate the alignment notches on the bottom edge of the DIMM. 8. Holding the DIMM by the edges, align the notches on the DIMM with the bars in the DIMM slot.
9. Firmly press the DIMM straight into the slot. Close the locks on each side of the DIMM until they snap into place. 10. Align the formatter board in the tracks at the top and bottom of the slot, and slide the board back into the printer . Replace and t ighten the eight screws removed in step 4.
T o enable memory for Windows 1. On the Start menu, point to Settings , and click Printers or Printers and Faxes . 2. Select this printer and select Properties . 3. On the Configure tab, click More . 4. In the To t a l M e m o r y field, type or select the total amount of memory that is now installed.
Installing an HP Jetdirect print server card Y ou can install an HP Jetdirect print server card in the base model printer , which comes w i t ha no p e nE I Os l o t . T o install an HP Jetdirect print server card 1. T urn the printer off. 2. Disconnect all power and interface cables.
3. Locate an empty EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot onto the printer , and then remove the cover . Y ou will not need these screws and cover again. 4. Firmly insert the HP Jetdirect print server card into the EIO slot.
6. Reconnect the power cable, and turn the printer on. 7. Print a configuration page (see Configuratio n page ). In addition to a printer configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status information should also print.
188 Appendix A Working with memory and print server cards EN_WW.
Supplies and accessories T o order supplies in the US, contact http://www .hp.com/go/ljsupplies . T o order supplies worldwide, see http://www .hp.com/ghp/buyonline.
T o order printing supplies directly through the computer software 1. At the bottom right of the screen (in the system tray), select the Printer icon. This opens the status window . 2. On the left side of the status window , select the appropriate Printer icon.
Part Part number T ype/size 92296 T HP Las erJet Monochrome transparencies (letter) 92296U HP LaserJet Monochrome transparencies (A4) C4179A HP LaserJet Soft Gloss paper (lett er) 200 she ets C4179B H.
192 Appendix B Supplies and accessories EN_WW.
Service and Support Hewlett-Packard limited warranty statement HP PRODUCT DURA TION OF LIMITED W ARRANTY HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn, and 5500hdn printer One-year limited warranty H.
T OT H EE X T E N TA L L O W E DB YL O C A LL A W ,T H ER E M E D I E SI NT H I SW A R R A N T YS T A T E M E N TA R E YOUR SOLE AND EXCLUSIVE REMEDIES.
Limited warranty for print cartridge life This HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer control panel low-life message). This warranty does not cover products that have been modified, refurbished, remanufactured, misused, or tampered with in any way .
T ransfer unit and fuser warranty This HP product is warranted to be free from defects in materials and workmanship for one year or until the printer control panel indicates a low-life message, whichever occurs first. This warranty does not cover products that have been modified, refurbished, remanufactured, misused, or tampered with in any way .
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty . Support services may vary by area. Check with your local HP dealer to determine the services available to you.
198 Appendix C Service and Support EN_WW.
Printer specifications Physical dimensions Product Height Depth Width We ig ht HP LaserJet 5500 640 mm (25.2 in) 704 mm (27.7 in) 577 mm (22.7 in) 60 kg (132 lbs) HP LaserJet 5500 with op tional T ray 3 and stand 986 mm (38.8 in) 704 mm (27.7 in) 630 mm (24.
Acoustic emissions Activity level Operator ( < 1m) Bystander (1m) Sound power Active L pAm 56 dB (A) L pAm 49 dB (A) L WA d 6.5 Bels (A) Idle L pAm 35 dB (A) (inaudible) L pAm 33 dB (A) (inaudible) L WAd 4.9 Bels (A) (inaudible) Powersave L pAm N / Ad B( A ) L pAm N / Ad B( A ) L WAd N/A Bels (A) Note These values are subject to change.
Regulatory information FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner . This product has been designed with several attributes to minimize impacts on the environment.
HP Printing Supplies Returns and Recycling Program Information Since 1990, the HP Printing Supplies Returns and Recycling Program has collected more than 47 million used LaserJet printer cartridges that otherwise might have been discarded in the world’s landfills.
Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer ’s Name: Hewlett-Packard Company Manufacturer ’s Address: 11311 Chinden Boulevard Boise,.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States.
Klass 1 Laser Apparat HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn, 5500hdn laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Glossary bidirectional communication T wo-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that allows a computer to find its own IP address. chooser A Macintosh accessory that allows you to select a device.
media The paper , labels, transparencies, or other material on which the printer prints the image. memory tag A memory partition with a specific address. monochrome Black and white. Devoid of color . mopy The HP term for “multiple original prints” capability .
Index SYMBOLS/NUMERICS 2-sided printing 76 binding options 77 control panel settings 76 A accessories ordering 189 alerts Printer Statusand Alerts 93 auto continue 41 C clearable warnings setting display time 40 color adjusting 98 halftone options 98 HP ImageREt 2400 96 managing 98 matching 100 print in grayscale 98 printed vs.
information menu 29 input trays configuring 30, 38, 62 IP address 47 J jam recovery setting 42 jams common causes 139 configuring e-mail alerts 110 locations 137 recovery 137 Japanese VCCI statement 2.
using 93 printing menu 31 private jobs 80 deleting 81 printing 80 product stewardship 202 R recycling print cartridge 202 regulations FCC 201 resets menu 35 retrieve job menu 28 S safety statements la.
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C96 5 6 - 90905 *C9656-90905* *C9656-90905* cop y r ight © 200 2 Hew lett-P ack ar d Co mpan y www .hp .com.
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