Instruction/ maintenance manual of the product 4311S HP (Hewlett-Packard)
Go to page of 159
HP Pr oBook 4 3 1 0s Notebook P C HP Pr oBook 4 3 1 1s Notebook P C (P eople’s Republic o f Chin a onl y ) Maintenance and Se r v i ce Guide Doc ument P ar t Number : 5 3 1 6 80 -00 1 Augu st 2009 This guide is a troubleshooting reference used for ma intaining and servicing the computer .
© Copyright 2009 He wlett-Packard De velopment Company , L.P . Bluetooth is a trademark owned b y its proprietor and used by He wlett-Packard Compan y under license. Intel, Celeron, and Core ar e trademarks of Intel Corporation in the U.S. and other countries.
Safety warning notice Å WA R N I N G : T o r educe the pos sibility of heat-relat ed injur ies or of o ver heatin g the computer , do no t place the comput er direc tly on you r la p o r ob st ru ct th e co mp u te r a i r ve nt s. Us e t h e c o mp ut er o nly o n a h ard, fl a t s u rf ac e.
Maintenance and Se rvice Gui de iv Cont ents 1 Product description 2 External component identification Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
v Maintenance and Serv ice Guide Cont ent s 4 Removal and replacement procedures Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 Tools required . . . . .
Cont ent s Maintenance and Se rvice Gui de vi 6 Specifications Computer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1 13.3-in display specifications .
vii Maintenance and Service Gui de Cont ent s 10 Power cord set requirements Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1 Requirements for specific countries and regions .
Maintenance and Se rvice Gui de 1–1 1 Pr oduc t desc r iption Category Description PM45 chipset GM45 chipset GL40 chipset Product name HP ProBook 4310s Notebook PC 999 HP ProBook 4311s Notebook PC (P eople’ s Repub lic of China only) 9 Processor s Intel® Core™2 Duo processors: ■ T9600 2.
1–2 Maintenance and Serv ice Guide Produc t desc ription Chipset Nor thbridge: ■ Intel PM45 with up to 1066-MHz FSB 9 ■ Intel GM45 with up to 1066-MHz FSB 9 ■ Intel GL40 with up to 667-MHz FSB.
Pr oduct desc ripti on Maintenance and Se rvice Gui de 1–3 Memory 2 customer-accessible/upgr adable memor y module slots Suppor ts dual-channel memor y Suppor ts the f ollowing DDR3 configurations a.
1–4 Maintenance and Serv ice Guide Produc t desc ription Hard drives Suppor ts 9.50-mm, 6.35-cm (2.50-in) hard drives Suppor ts HP 3D DriveGuard Hard Drive Protection Customer-accessible S e r i a l.
Pr oduct desc ripti on Maintenance and Se rvice Gui de 1–5 Au d io 2 stereo speakers with enclosures Azalea ADI1984 CODEC with digital equalization Headphone jack Microphone jack 999 We b c a m Inte.
1–6 Maintenance and Serv ice Guide Produc t desc ription External media cards One ExpressCard slot, suppor ting optional ExpressCard/34 cards SD Card Reader suppor ting the f ollowing optional digit.
Pr oduct desc ripti on Maintenance and Se rvice Gui de 1–7 Operating system Preinstalled: ■ Fr e e D O S ■ Red Flag Linux (P eople’ s Republic of China only) ■ Windows Vista® Business 32 .
1–8 Maintenance and Serv ice Guide Produc t desc ription Operating system (continued) Restore media: ■ DRD VD Windows Vista ■ DRD VD Windows XP Pro ■ Microsoft Office Ready D VD ■ Red Flag L.
Maintenance and Se rvice Gui de 2–1 2 External component identification Displa y ✎ Y our computer may look slightly different from the illustration in this section. Item Component Description (1) Internal display s witch T ur ns off the display if the displa y is closed while the pow er is on.
2–2 Maintenance and Serv ice Guide External co mponent i dentifi cation T op components Buttons and fingerprint r eader Item Component Description (1) Speakers (2) Produce sound.
External component identification Maintenance and Se rvice Gui de 2–3 (6) Po w e r b u t t o n ■ When the computer is off, press th e button to turn on the computer .
2–4 Maintenance and Serv ice Guide External co mponent i dentifi cation Keys ✎ Y our computer may look slightly different from the illustration in this section. Item Component Description (1) esc ke y Display s system information when pressed in comb ination with the fn key .
External component identification Maintenance and Se rvice Gui de 2–5 Lig h ts ✎ Y our computer may look slightly different from the illustration in this section. Item Component Description (1) Caps lock light On: Caps lock is on. (2) Info Center/QuickLook light ■ On: The computer is on.
2–6 Maintenance and Serv ice Guide External co mponent i dentifi cation Po i n t i n g d e v i c e s Item Component Description (1) T ouchPad* Mov es the pointer and select s or activates items on the screen. (2) Left T ouchPad b utton* Functions lik e th e left button on an e xter nal mouse.
External component identification Maintenance and Se rvice Gui de 2–7 Fr ont components Item Component Description (1) Drive light ■ Blinking turquoise: The hard drive or optical drive is being accessed. ■ Amber : HP 3D DriveGuard has temporarily parked the hard driv e.
2–8 Maintenance and Serv ice Guide External co mponent i dentifi cation Right-side components Item Component Description (1) ExpressCard slot Suppor ts optional ExpressCards. (2) USB por t Connects an optional USB de vice. (3) HDMI por t Connects an optional HDMI de vice.
External component identification Maintenance and Se rvice Gui de 2–9 Left-side components Item Component Description (1) Batter y light ■ Amber : A battery is charging. ■ T urquoise: A batter y is clos e to full char ge capacity . ■ Blinking amber: A battery that is the only availab le power source has reached a low battery lev el.
2–1 0 Maintenance and Se rvice Guide External co mponent i dentifi cation Bottom components Item Component Description (1) SIM slot (select models only) Contains a wireless subscriber identity modu le (SIM). The SIM slot is located inside the batter y ba y .
Maintenance and Se rvice Gui de 3–1 3 Illustrated parts catalog Ser vice tag When ordering parts or requesting information, provide the computer serial number and model number pro vided on the service tag. Item Component Description (1) Product name This is the product name a ffix ed to the front of the computer .
3–2 Maintenance and Serv ice Guide Illustr ated par ts catalog Computer major components.
Illustr ated part s catalog Maintenance and Se rvice Gui de 3–3 Item Description Spare part number (1) 13.3-in, LED , HD display assembl y (includes 2 WLAN antenna transceiv er s and cables , namepl.
3–4 Maintenance and Serv ice Guide Illustr ated par ts catalog (4) Ke yboard (continued) : ■ F or use in Iceland 577205-DD1 ■ F or use in Israel 577205-BB1 ■ F or use in Italy 577205-061 ■ F.
Illustr ated part s catalog Maintenance and Se rvice Gui de 3–5 Cable Kit , includes: 577214-001 (8a) Modem module cable (includes RJ-11 connector) (8b) Bluetooth module cable (8c) P ower connector cable (8d) Network cable (includes RJ-45 connector) ✎ See “Cable Kit” on page 3-9 for more Cable Kit spare part information.
3–6 Maintenance and Serv ice Guide Illustr ated par ts catalog (14) Processor (includes replacement thermal material): Intel Core2 Duo processors: ■ T9600 2.80-GHz processor , 6-MB L2 cache, 1066-MHz FSB 507955-002 ■ P8700 2.53-GHz processor , 3-MB L2 cache, 1066-MHz FSB 507960-001 ■ P7570 2.
Illustr ated part s catalog Maintenance and Se rvice Gui de 3–7 (22) WLAN module: 802.11b/g/n WLAN module: ■ Intel WiFi Link 5100 802.11b/g/n WLAN modu le f or use in all countries and regions e xcept P akistan, Russia, and the Ukraine 480985-001 ■ Broadcom 4322A GN 802.
3–8 Maintenance and Serv ice Guide Illustr ated par ts catalog (22) WLAN module (continued) : 802.11b/g WLAN module: ■ Broadcom 4312G 802.11b/g WLAN module f or use in Canada, the Ca yman Islands, Guam, Puer to Rico , the United States, and the U .
Illustr ated part s catalog Maintenance and Se rvice Gui de 3–9 Cable Kit Item Description Spare part number Cable Kit: 577214-001 (1) Bluetooth module cable (2) Modem module cable (inc ludes RJ-11 .
3–1 0 Maintenance and Se rvice Guide Illustr ated par ts catalog Displa y assembl y subcomponents.
Illustr ated part s catalog Maintenance and Se rvice Gui de 3–1 1 Item Description Spare part number (1) Display bezel: ■ F or use only on computer model s equipped with a webcam 577194-001 ■ F .
3–1 2 Maintenance and Se rvice Guide Illustr ated par ts catalog P lastic s Kit Item Description Spare part number Plastics Kit: 577211-001 (1) ExpressCard slot bezel (2) SD Card Reader slot bezel (.
Illustr ated part s catalog Maintenance and Se rvice Gui de 3–1 3 Mass storage d e vices Item Description Spare par t number (1) Hard drive (includes hard driv e connector and hard drive brac ket): .
3–1 4 Maintenance and Service Gui de Illustr ated par ts catalog Miscellan eous parts Description Spare part number AC a d a p t e r s : ■ 90-W PFC HP Smar t Adapter (for use only on computer mode.
Illustr ated part s catalog Maintenance and Se rvice Gui de 3–1 5 Sequential part number listing Spare part number Description 463955-001 90-W PFC HP Smart Adapter (for use only on computer models e.
3–1 6 Maintenance and Serv ice Guide Illustr ated par ts catalog 504593-004 Broadcom 4312G 802.11b/g WLAN module f or use in Afghanista n, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Ar .
Illustr ated part s catalog Maintenance and Se rvice Gui de 3–1 7 510100-001 Modem module f or use in all countrie s and regions except A u stralia and New Zealand ✎ The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Ca ble Kit, spare part number 577214-001.
3–1 8 Maintenance and Serv ice Guide Illustr ated par ts catalog 577181-001 13.3-in, LED , HD AntiGlare display assembly without webcam in red trim (includes 2 WLAN antenna transceiv ers and cables , nameplate, and logo) 577182-001 13.
Illustr ated part s catalog Maintenance and Se rvice Gui de 3–1 9 577205-121 K eyboard f or use in F rench Canada (i ncludes cable) 577205-131 K eyboard f or use in P or tugal (includes cable) 57720.
3–20 Maintenance and Serv ice Guide Illustr ated par ts catalog 577217-001 T op cover f or use only on computer models not equipped with finger prin t reader in black trim (includes palm rest, T ouc.
Maintenance and Se rvice Gui de 4–1 4 Remo v al and replacement pr ocedures Preliminary r eplacement requir ements To o l s r e q u i r e d Y ou will need the following tools to complete the remo va.
4–2 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Dri ve handling Ä CAUT IO N: Dr iv es are f ragile com ponents that mu st be hand led w ith care .
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–3 The follo wing table shows ho w humidity affects the electrost atic voltage le vels generated by dif ferent activities. Ä CAUT IO N: A pr oduct can be degraded b y as little as 7 00 V .
4–4 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures W orkstation guidelines Follo w these workstation grounding guidelines: ■ Cov er the workstation with appro ved static-shielding material. ■ Use a wrist strap connected to a properly grounded wo rk surf ace, and use properly grounded tools and equipment.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–5 Component replacement pr ocedures This chapter provides remo val and replacement procedures. There are as many as 76 scre ws, in 12 di fferent sizes, that must be remo ved, replaced, or loosened when servicing the computer .
4–6 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Computer feet The computer feet are adhesi ve-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 577212-001. There are 5 rubber feet that attach to the base enclosure in the locations shown in the follo wing illustration.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–7 Batt ery Before removing the battery , follow these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
4–8 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures SIM ✎ The SIM is provided b y the end user as a security me asure for the WW AN module. The SIM should be remov ed, placed into a static-dissipati ve container , and then replaced when the computer is reassembled.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–9 Har d dri ve ✎ The hard dri ve spare part kit includes a hard dri ve connector and hard dri ve bracket. Before removing the hard dri ve, follow these steps: 1. Shut do wn the computer .
4–1 0 Maintenance and Se rvice Guide Remo val and r eplacement pr ocedures Remov e the hard dri ve: 1. Position the computer with the front to ward you. 2. Loosen the two Phillips PM2.0×6.0 capti ve scre ws 1 that secure the hard drive co ver to the computer .
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–1 1 8. If it is necessary to replace the hard dr iv e bracket or connector, follow these steps: a. Disconnect the hard dri ve connector 1 from the hard dri ve. b . Remov e the four Phillips PM3.
4–1 2 Maintenance and Se rvice Guide Remo val and r eplacement pr ocedures WLAN modul e Description Spare part number 802.11b/g/n WLAN module: ■ Intel Wi-Fi Link 5100 802.11b/g/n WLAN module f or use in all countries and regions except P akistan, Russia, and the Ukraine 480985-001 ■ Broadcom 4322A GN 802.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–1 3 Before removing the WLAN module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
4–1 4 Maintenance and Service Gui de Remo val and r eplacement pr ocedures Remov e the WLAN module: Ä CAUT ION: T o prev ent an unres ponsiv e sys tem , replace the w ireles s mo dule only w ith a wir eless module au thori z ed for us e in the computer b y the gov ernmental agency that r egulates wir eless dev ices in y our country or re gi on.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–1 5 5. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module. ✎ The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The white WLAN antenna cable is connected to the WLAN module “Aux” terminal.
4–1 6 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Memor y module Before removing the memory module, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–1 7 WW AN module Before removing the WW AN module, follow these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
4–1 8 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Optical dri ve ✎ The optical dri ve spare part kit includes an optical dri ve bezel and bracket. Before removing the optical dri ve, follow these steps: 1. Shut do wn the computer .
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–1 9 4. If it is necessary to replace the optical dri ve bracket, follo w these steps: a. Position the optical dri ve with the rear to ward you. b . Remov e the three Phillips PM2.
4–20 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Keyb o a rd a n d s wi t c h c ov e r ✎ The switch cov er spare part kit includes an LED board and cable. ✎ The ke yboard spare part kit includes a keyboard cable. Before removing the k eyboard and switch co ver , follow these steps: 1.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–2 1 Remov e the ke yboard and switch cover: 1. Position the computer with the front to ward you. 2. Remov e the following scre ws: ❏ T wo slotted T orx T8M2.5×7.0 scre ws 1 that secure the switch cov er to the computer ❏ T wo Phillips PM2.
4–2 2 Maintenance and Service Guid e Remo val and r eplacement pr ocedures 6. Lift the rear edge 1 of the ke yboard until it rests at an angle. 7. Slide the ke yboard 2 back until it rests on the switch cover and display .
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–2 3 9. Remov e the keyboard. 10. Release the ZIF connector 1 to which the LED board cable is att ached, and then disconnect the LED board cable 2 from the system board. 11. Detach the LED board cable 3 from the top cov er .
4–2 4 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Speak ers Before removing the speak ers, follow these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–2 5 Pa l m r e s t ✎ The palm rest is included with the top cov er . See “T op cover” on page 4-36 for top cov er spare part and remov al information. Before removing the palm rest, follo w these steps: 1.
4–2 6 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures 4. Release the ZIF connector 1 to which the T ouchPad cable is attached, and then disconnect the T o uchPad cable 2 from the system board.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–2 7 Displa y assembly ✎ The display assembly spare part kit includes two WLAN antenna transcei vers and cables, nameplate, and logo. Before removing the display assembly , follow these steps: 1.
4–2 8 Maintenance and Service Guid e Remo val and r eplacement pr ocedures Remov e the display assembly: 1. Close the computer . 2. T urn the computer upside down, with the front to ward you. 3. Remov e the WLAN and WW AN antenna cables 1 from the clips 2 built into the base enclosure.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–2 9 ✎ When installing the display assembly, be sure to complete the following steps to properly route the wireless antenna cables. Failure to follow these gui delines can result in degraded wireless reception.
4–30 Maintenance and S ervice Guide Remo val and r eplacement pr ocedures Ä CAUT IO N: Support the displa y assembly w hen remo ving the f ollo wi ng scr ew s. F ailure to su pport the display ass embly can r esult in damage to the displa y assembl y and other computer components.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–3 1 b . Flex the inside edges of the top edge 1 , the left and right sides 2 , and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure. c.
4–3 2 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures d. Release the webcam module 1 as far from the display enclosure as the webcam module cable allo ws. e. Disconnect the webcam module cable 2 from the webcam module. f. Remo ve the webcam module 3 .
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–3 3 17. If it is necessary to repl ace the display panel cable: a. T urn the display panel upside down, with the bottom edge to ward you. b . Fold back the flap 1 in the display shielding that co vers the display panel cable connector .
4–34 Mainte nance and Service Gui de Remo val and r eplacement pr ocedures 19. If it is necessary to replace the WLAN wi reless antenna transcei vers and cables: a. Detach the transcei vers 1 from the display enclosure. (The transcei vers are attached to the enclosure with double-sided tape.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–3 5 20. If it is necessary to replace the WW AN wireless antenna transcei vers and cables: a. Detach the transcei vers 1 from the display enclosure. (The transcei vers are attached to the enclosure with double-sided tape.
4–3 6 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures To p c o v e r ✎ The top cov er spare part kit includes a palm rest, T ouc hPad and cable, and T ouchP ad b utton board and cable. Before removing the top co ver , follow these steps: 1.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–3 7 3. T urn the computer right-side up, with the front tow ard you. 4. Disconnect the po wer connector cables 1 from the system board. 5. Release the po wer connector cables from the clips 2 and routing channel built into the top co ver .
4–38 Maint enance and Servi ce Guide Remo val and r eplacement pr ocedures 9. Release the ExpressCard slot bezel 1 by pressing in on it, and then remo ve the bezel 2 . 10. Lift the rear edge 3 of the top cov er until it deta ches from the base enclosure.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–3 9 USB boar d Before removing the USB board, follo w these steps: 1. Shut do wn the computer . If you are unsure whether the com puter is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
4–40 Maintenance and S ervice Guide Remo val and r eplacement pr ocedures Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 577214-001.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–4 1 4. If it is necessary to replace the Bluetooth module cable: a. Disconnect the Bluetooth module cable 1 from the system board. b . Release the Bluetooth module cable from the clips 2 b uilt into the base enclosure.
4–4 2 Maintenance and Servi ce Guide Remo val and r eplacement pr ocedures Modem m odu le ✎ The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 577214-001. Before removing the modem module, follo w these steps: 1.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–4 3 Remov e the modem module: 1. Remov e the two Phillips PM2.0×4.0 scre ws 1 that secure the modem module to the system board. 2. Lift the modem module 2 aw ay from the system board to disconnect it.
4–44 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Modem m odu le cab le ✎ The modem module cable is included in th e Cable Kit, spare part number 577214-001. Before removing the modem module cable, follo w these steps: 1. Shut do wn the computer .
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–4 5 P ow er connec tor cable ✎ The po wer connector cable is included in the Cable Kit, spare part number 577214-001. Before removing the po wer connector cable, follow these steps: 1.
4–46 Mainte nance and Service Gui de Remo val and r eplacement pr ocedures P ow er button board ✎ The po wer button board spare part kit includes two cables. Before removing the po wer button board, follo w these steps: 1. Shut do wn the computer .
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–4 7 Sys t e m b o a r d ✎ The system board spare part kit includes replacement thermal material. Before removing the system board, follo w these steps: 1. Shut do wn the computer .
4–48 Maint enance and Servi ce Guide Remo val and r eplacement pr ocedures Remov e the system board: 1. Release the ZIF connector 1 to which the USB board cable is attach ed, and then disconnect the USB board cable from the system board. 2. Disconnect the Bluetooth module cable 2 from the system board.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–4 9 6. Remov e the two T orx T8M2.5×6.0 scre ws 1 that secure the system board to the base enclosure. 7. Loosen the Phillips PM2.0×9.0 capti ve scre w 2 that secures the fan and system board to the base enclosure.
4–50 Maint enance and Servi ce Guide Remo val and r eplacement pr ocedures Net wor k cable ✎ The network cable is included in th e Cable Kit, spare part number 577214-001. Before removing the netw ork cable, follow these steps: 1. Shut do wn the computer .
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–5 1 F an and heat sink ✎ The fan and heat sink spare part kits include replacement thermal material. ✎ T o properly ventilate the computer , allow at least 7.6 cm (3 in) of clearance on the left side of the computer .
4–5 2 Maintenance and Service Guid e Remo val and r eplacement pr ocedures Remov e the fan and heat sink: 1. Disconnect the fan cable from the system board. 2. T urn the system board upside down, with the audio connectors to ward you. 3. Follo wing the 1, 2, 3, 4, 5, 6 sequence stamped into the heat sink, loosen the six Phillips PM2.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–5 3 ✎ The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the fan and heat sink are removed: ■ Thermal paste is used on the processor 1 and the heat sink section 2 that services it.
4–54 Mainte nance and Service Gui de Remo val and r eplacement pr ocedures RT C b at t e r y Before removing the R TC battery , follo w these steps: 1. Shut do wn the computer . If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it do wn through the operating system.
Remo val and r eplacement pr ocedures Maintenance and Se rvice Gui de 4–5 5 Processor ✎ The processor spare part kit includes replacement thermal material.
4–5 6 Maintenance and Serv ice Guide Remo val and r eplacement pr ocedures Remov e the processor: 1. Use a flat-bladed scre wdriv er to turn the processor locking scre w 1 one-half turn counterclockwise, until you hear a click. 2. Lift the processor 2 straight up and remov e it.
Maintenance and Se rvice Gui de 5–1 5 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, R OM-based utility that can be used ev en when the operating system is not working or will not load. ✎ Some of the Computer Setup menu items listed in th is chapter may not be supported by your computer .
5–2 Maintenance and Serv ice Guide Comp ute r Se tup T o exit Computer Setup, use one of the follo wing methods: ■ T o exit Computer Setup without sa ving your changes, click the Exit icon in the lo wer-left corner of the screen, and then follo w the on-screen instructions.
Comp ute r Set up Maintenance and Se rvice Gui de 5–3 Computer Setup menus The menu tables in this section provide an o vervie w of Computer Setup options. ✎ Some of the Computer Setup menu items listed in th is chapter may not be supported by your computer .
5–4 Maintenance and Serv ice Guide Comp ute r Se tup Security menu ✎ Some of the menu items listed in this se ction may not be supported by your computer . Select T o do this Setup BIOS Administrator P assword Set up a BIOS administr ator passw ord.
Comp ute r Set up Maintenance and Se rvice Gui de 5–5 Diagnostics menu S ystem Configur ation menu ✎ Some of the listed System Configuration options may not be supported b y your computer .
5–6 Maintenance and Serv ice Guide Comp ute r Se tup Select T o do this System Configuration menu (continued) De vice Configurations (continued) ■ SA T A (Serial Advanced T echnology Attachment) de vice mode.
Maintenance and Se rvice Gui de 6–1 6 Specifications Computer specifications Metric U .S. Dimensions Length 22.78 cm 8.97 in Width 32.49 cm 12.79 in Height (front to back) 2.73 to 3.68 cm 1.07 to 1.45 in W eight 1.9 kg 4.19 lbs Input power Operating v oltage 19.
6–2 Maintenance and Serv ice Guide Spe cificat ions 1 3. 3-in displa y specifications Metric U .S. Dimensions Height 17.8 cm 7.0 in Width 28.4 cm 11.2 in Diagonal 33.6 cm 13.3 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.
Spe cificat ions Maintenance and Se rvice Gui de 6–3 Hard dr ive specifications 500-GB* 320-GB* 250-GB* 160-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.
6–4 Maintenance and Serv ice Guide Spe cificat ions Blu-ra y ROM D VD±R/RW SuperMulti Double -La yer Dr iv e spec ifications Applicable disc Read: Write: BD-ROM, BD-R OM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, D VD-ROM, D VD+R, D V D+R-DL, D VD+RW , D VD-R, D VD-R-DL, D VD-R W , D V D-RAM (V er .
Spe cificat ions Maintenance and Se rvice Gui de 6–5 D VD±RW and CD-R W SuperMulti Doubl e -La yer Dri ve specifications Applicable disc Read: Write: CD-D A, CD+(E)G, CD-MIDI, CD-TEXT , CD-ROM, CD-.
6–6 Maintenance and Serv ice Guide Spe cificat ions D VD-ROM Dri ve specifications Applicable disc Read: Write: CD-D A, CD+(E)G, CD-MIDI, CD-TEXT , CD-ROM, CD-ROM XA, MIXED MODE CD , CD-I, CD-I Brid.
Spe cificat ions Maintenance and Se rvice Gui de 6–7 S ystem DMA specifications S ystem memory map specifications Hard ware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not app.
6–8 Maintenance and Serv ice Guide Spe cificat ions S ystem inter rupt specifications Hard ware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-ke y or Microsoft natural keyboard IRQ8 S.
Spe cificat ions Maintenance and Se rvice Gui de 6–9 S ystem I/O addr ess spec ifications I/O address (hex) System function (shipping configuration) 000–01F DMA controller 020–021 Program interr.
6–1 0 Maintenance and Se rvice Guide Spe cificat ions 0C0–0DF Direct memor y access controller 0F0–0F0 Numeric data processor 0200–027F Motherboard resources 3B0–3BB Mobile Intel 4 Series ex.
Maintenance and Se rvice Gui de 7–1 7 Scre w listing This chapter provides specif ication and reference inform ation for the scre ws used in the computer . The screws listed in this chapter are av ailable in the Screw Kit, spare part number 577213-001.
7–2 Maintenance and Serv ice Guide Scr ew li sting Phillips P M2.5×1 1 .0 capti ve sc re w Where used: One scre w that secures the hard driv e to the com puter (screw is secured to the hard dri ve bracket) Color Quantity Length Thread Head diameter Black 1 11.
Scr ew listi ng Maintenance and Se rvice Gui de 7–3 Phillips P M3. 0×4. 0 sc re w Where used: 4 scre ws that secure the hard driv e bracket to the hard dri ve Color Quantity Length Thread Head diameter Silver 4 4.
7–4 Maintenance and Serv ice Guide Scr ew li sting Phillips P M2.5×4. 0 sc re w Where used: 1 T wo scre ws that secure the WLAN module to the computer 2 T wo scre ws that secure the WW AN module to the computer Where used: 4 scre ws that secure the displa y panel to the display enclosure Color Quantity Length Thread Head diameter Black 8 4.
Scr ew listi ng Maintenance and Se rvice Gui de 7–5 Phillips P M2.5×8. 0 sc re w Where used: One scre w that secures the optical driv e to the computer Color Quantity Length Thread Head diameter Black 1 8.
7–6 Maintenance and Serv ice Guide Scr ew li sting Slotted T orx T8M2.5×7 .0 scre w Where used: 1 T wo scre ws that secure the switch cover to the computer 2 T wo scre ws that secure the keyboard to the computer Color Quantity Length Thread Head diameter Black 14 7.
Scr ew listi ng Maintenance and Se rvice Gui de 7–7 Where used: One scre w that secures the palm rest to the computer Where used: 4 scre ws that secure the top cover to the base enclosure Where used.
7–8 Maintenance and Serv ice Guide Scr ew li sting T or x T8M2.5×6 .0 scre w Where used: 5 scre ws that secure the display assembly to the computer Color Quantity Length Thread Head diameter Black 12 6.
Scr ew listi ng Maintenance and Se rvice Gui de 7–9 Where used: 4 scre ws that secure the displa y bezel to the display assembly Where used: One scre w that secures the top cover to the base enclosu.
7–1 0 Maintenance and Se rvice Guide Scr ew li sting Phillips P M2. 0×4.0 scre w Where used: 3 scre ws that secure the optical driv e bracket to the optical dri ve Color Quantity Length Thread Head diameter Black 13 4.
Scr ew listi ng Maintenance and Se rvice Gui de 7–1 1 Where used: 4 scre ws that secure the speakers to the switch cov er Where used: 2 scre ws that secure the modem module to the system board Where.
7–1 2 Maintenance and Se rvice Guide Scr ew li sting Phillips P M2. 0×5 .0 scre w Where used: 2 scre ws that secure the switch cove r to the computer in the battery bay Color Quantity Length Thread Head diameter Black 2 5.
Scr ew listi ng Maintenance and Se rvice Gui de 7–1 3 Phillips P M2. 0×2. 0 broadhead sc re w Where used: One scre w that secures the switch cover to the computer in the battery bay Color Quantity Length Thread Head diameter Black 1 2.0 mm 2.0 mm 6.
7–1 4 Maintenance and Service Gui de Scr ew li sting Phillips P M2. 0×3. 0 sc re w Where used: 6 scre ws that secure the disp lay hinges to the display panel Where used: 3 scre ws that secure the top cover to the base enclosure Color Quantity Length Thread Head diameter Silver 9 3.
Scr ew listi ng Maintenance and Se rvice Gui de 7–1 5 Phillips P M2. 0×9 . 0 capti ve scre w Where used: One capti ve scre w that secures the fan and system boar d to the base enclosure (scre w is secured to the fan b y a C-clip) Color Quantity Length Thread Head diameter Black 7 9.
7–1 6 Maintenance and Serv ice Guide Scr ew li sting Where used: 6 capti ve scre ws that secure the fan and heat si nk to the system board (scre ws are secured to the heat sink by C-clips).
Maintenance and Se rvice Gui de 8–1 8 Bac k up and reco very Bac k up and reco very in Windo ws V ista Overvie w T o protect your information, use the Backup and Restore Ce nter to back up indi vidual files and folders, back up your entire hard dri ve (select models only), or create system restore points.
8–2 Maintenance and Serv ice Guide Back up and reco very Bac king up y our information Recov ery after a system failure is as complete as your most current backup.
Back up and reco very Maintenance and Se rvice Gui de 8–3 Pe r f o r m i n g a r e c o v e r y In case of system failure or instability , the computer provides the follo wing tools to recover your f iles: ■ W indows reco very tools: Y ou can use the Backup and Restore Center to recov er information you have pre viously backed up.
8–4 Maintenance and Serv ice Guide Back up and reco very Using f1 1 Ä CAUT ION: Us ing f11 completel y er ases har d dri ve conten ts and re for mats the hard dr iv e. All f iles y ou hav e created and an y softwar e installed on the computer ar e permanentl y remo ved .
Back up and reco very Maintenance and Se rvice Gui de 8–5 Bac k up and reco very in Windo ws XP Overvie w T o protect your information, use the W indows Backup utility (select models only) to back up f iles and folders or create recov ery points. In case of system failure, you can use the backup f iles to restore your computer .
8–6 Maintenance and Serv ice Guide Back up and reco very Pe r f o r m i n g a r e c o v e r y In case of system failure or instability , the computer provides the follo wing tools to recover your f .
Maintenance and Se rvice Gui de 9–1 9 Connec tor pin assignments Audio -in (microphone) Audio-out (h eadphone) Pin Signal 1 A udio signal in 2 A udio signal in 3G r o u n d Pin Signal 1 A udio out, .
9–2 Maintenance and Serv ice Guide Connec tor pin assi gnments External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5G r o u n d 6 Ground analog 7 Ground analog 8 Gr.
Connec tor pin assi gnments Maintenance and Se rvice Gui de 9–3 HDM I Pin Signal 1 TMDS data 2+ 2 TMDS data 2 shield 3 TMDS data 2- 4 TMDS data 1+ 5 TMDS data 1 shield 6 TMDS data 1- 7 TMDS data 0+ .
9–4 Maintenance and Serv ice Guide Connec tor pin assi gnments RJ- 1 1 (modem) Pin Signal 1 Unused 2T i p 3R i n g 4 Unused 5 Unused 6 Unused 7 Unused 8 Unused.
Connec tor pin assi gnments Maintenance and Se rvice Gui de 9–5 RJ- 45 (network) Pin Signal 1T r a n s m i t + 2T r a n s m i t - 3R e c e i v e + 4 Unused 5 Unused 6R e c e i v e - 7 Unused 8 Unuse.
9–6 Maintenance and Serv ice Guide Connec tor pin assi gnments Univ ersal Serial Bus Pin Signal 1+ 5 V D C 2D a t a 3 Data + 4G r o u n d.
Maintenance and Se rvice Gui de 10 – 1 10 P ow er cord set r equirements The wide-range input feature of the computer permits it to operate from any line v oltage from 100 to 120 volts A C, or from 220 to 240 volts A C.
10 – 2 Maintenance and S ervice Gui de P owe r co rd se t req u ire m en t s Requir ements for specific countries and r egions Country/region Accredited agency Applicable note number A ustralia EANS.
Maintenance and Se rvice Gui de 11 – 1 11 Rec ycl i ng Batter y When a battery has reached the end of its useful life, do not dispose of th e battery in general household waste. Follo w the local laws and regulations in your area for computer battery disposal.
11 – 2 Maintenance and Serv ice Guide Recycl i ng Perform the follo wing steps to disassemble the display assembly: 1. Remov e all scre w covers 1 and scre ws 2 that secure the display b ezel to the display assembly .
Recycl i ng Maintenance and Se rvice Gui de 11 – 3 4. Disconnect all display panel cables 1 from the display in verter and remov e the in verter 2 . 5. Remov e all screws 1 that secure the display panel a ssembly to the display enclosure. 6. Remov e the display panel assembly 2 from the display enclosure.
11 – 4 Maintenance and Serv ice Guide Recycl i ng 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the disp lay panel to the display panel frame. 10. Remov e the display panel frame 2 from the display panel. 11. Remov e the screws 1 that secure the backlight co ver to the display panel.
Recycl i ng Maintenance and Se rvice Gui de 11 – 5 16. T urn the display panel upside down. 17. Remov e the backlight frame from the display panel. Å WA R N I N G : The backlight contains mercury . Exerc ise caution when re mov ing and handling the backlight to a vo id damaging this component and ca using e xposur e to the mer cury .
11 – 6 Maintenance and Serv ice Guide Recycl i ng 19. Disconnect the display cable 1 from the LCD panel. 20. Remov e the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel.
Maintenance and Se rvice Gui de Index–1 Inde x A AC adapter, spare part numbers 3–14 , 3–15 , 3–17 antennas disconnecting 4–15 , 4–17 locations 2–1 removal 4–34 , 4–35 spare part num.
Inde x–2 Maintenance and Servi ce Guide Index computer specifications 6–1 connector pinout audio-in jack 9–1 audio-out jack 9–1 external monitor port 9–2 HDMI port 9–3 headphone jack 9–1.
Inde x Maintenance and Se rvice Guide Index–3 removal 4–9 spare part numbers 3–6 , 3–13 , 3–18 , 3–20 , 4–9 specifications 6–3 hard drive bay 2–10 hard drive bracket, removal 4–11 .
Inde x–4 Maintenance and Servi ce Guide Index network jack connector pinout 9–5 location 2–8 numeric keypad keys 2–4 O operating system, product description 1–7 , 1–8 optical drive locatio.
Inde x Maintenance and Se rvice Guide Index–5 Rubber Feet Kit, spare part number 3–6 , 3–19 , 4–6 run-in test 5–5 S SATA (Serial Advanced Technology Attachment) devices AHCI (Advanced Host C.
Inde x–6 Maintenance and Servi ce Guide Index Windows Vista operating system DVD 8–3 wireless antennas disconnecting 4–15 , 4–17 locations 2–1 removal 4–34 , 4–35 spare part number 4–3.
An important point after buying a device HP (Hewlett-Packard) 4311S (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) 4311S yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) 4311S - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) 4311S you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) 4311S will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) 4311S, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) 4311S.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) 4311S. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) 4311S along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
