Instruction/ maintenance manual of the product 4000N HP (Hewlett-Packard)
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Copyright© 1997 He wlett-Packard Co. Printed in USA Manual Part No. C4118-91060 *C4118-91060* *C4118-91060* C4118-91060 HP LaserJet 4000, 4000 T , 4000 N, and 4000 TN Printers User's Guide HP La.
HP LaserJet 4000, 4000 T , 4000 N, and 4000 TN Pr inters User's Guide.
Hewlett-P ac kard Company 11311 Chinden Boule v ard Boise, Idaho 83714 © Cop yright Hewlett-P ackard Company 1997 All Rights Reser v ed. Reproduction, adaptation, or translation without prior written per mission is prohibited, e xcept as allowed under the cop yright laws.
EN iii T ake a look at all that HP Suppor t has to offer! Thank you f or your purchase . Along with y our product, you receiv e a v ariety of suppor t ser vices from Hewlett-P ackard and our suppor t par tners that are designed to give y ou the results you need, quic kly and prof essionally .
iv EN HP Service Agreements: Call (1) (800) 446-0522 (U.S .) or (1) (800) 268-1221 (Canada). HP FIRST: HP FIRST F ax will deliv er detailed troub leshooting information on commo n softwar e and troub leshooting tips for y ou r HP product. Call from any touch-tone phone and re qu est up to three documents per call.
EN v Customer Suppor t Options W orldwide The ser vice and suppor t chapter of this user’ s guide contains worldwide sales and ser vice addresses and phone numbers f or count r ies or regions not listed her e . Customer Support and Product Repair Assistance for the U.
vi EN.
EN Contents vii Contents 1 Printer Basics Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer Information . . . .
viii Contents EN 3 Printer Maintenance Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 5 Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 5 6 HP Policy on Non-HP Toner Cartridges .
EN Contents ix A Specifications Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 Supported Sizes and Weights of Paper .
x Contents EN E Regulatory Information FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1 Environmental Product Stewardship . . . . . . . . . . . . . . . . . . . . E-2 Protecting the Environment . . . . . . . . .
EN Chapter 1: Printer Basics 1 1 Printer Basics Overview Congr atulations on y our purchase of an HP LaserJet 4000 series printer . If you ha v e not done so , see the getting star ted guide provided with the printer f or setup instructions. Now that the printer is set up and ready to use, tak e a f ew moments to get to know the prin ter .
2 Chapter 1: Printer Basics EN Printer Features and Benefits Speed and Thr oughput • Instant-on fuser prints the first page in 12 seconds • Prints letter-size paper 17 pages per minute (ppm) or A4.
EN Chapter 1: Printer Basics 3 Printer Inf ormation Configurations This printer is av ailab le in f our configurations, as described below . HP LaserJet 4000 The HP LaserJet 4000 comes standard with 4 MB RAM and one 500-sheet tra y .
4 Chapter 1: Printer Basics EN Printer P ar ts and Locations Figure 1 Printer Parts (front and rear views) Top cover Control panel Power switch Tray 1 (100-sheet, with extension) Top output bin Additional memory can be installed here. Tray numbers Paper level indicator Tray 2 (500-sheet, closed) (HP LaserJet 4000/4000 N printers shown.
EN Chapter 1: Printer Basics 5 Accessories and Supplies Y ou can increase the capabilities of the printer with optional accessories and supplies. Note Use accessories and supplies specifically designed for the printer to ensure optimum perf or mance. The printer suppor ts two enhanced input/output (EIO) cards .
6 Chapter 1: Printer Basics EN Ordering Inf ormation Use only accessories specifically designed for this printer . T o order an accessor y , contact an HP-author ized ser vice or suppor t provider . (See the HP Suppor t pages at the front of this user’ s guide.
EN Chapter 1: Printer Basics 7 Memory, Fonts, and Mass Storage Dual In-line Memor y Module (DIMM) Boosts the ability of the printer to handle large print jobs (maximum 100 MB with HP brand DIMMs): EDO.
8 Chapter 1: Printer Basics EN Documentation HP LaserJet Printer F amily P aper Specification Guide A guide to using paper and other print media with HP LaserJet printers. 5010-6394 PCL 5/PJL T echnical Ref erence Documentation Pa c k a g e A guide to using printer commands with HP LaserJet pr inters.
EN Chapter 1: Printer Basics 9 Contr ol P anel Lay out The printer’ s control panel consists of the follo wing: Figure 3 Control Panel Layout Contr ol P anel Lights Light Indication Ready The printer is ready to print. Data The pr inter is processing inf ormation.
10 Chapter 1: Printer Basics EN Contr ol P anel Ke ys Key Function [Go] • Places the printer either online or offline. • Prints any data residing in the printer’ s b uff er . • Allows the printer to resume printing after being offline. Clears most printer messages and places the pr inter online.
EN Chapter 1: Printer Basics 11 Contr ol P anel Menus F or a complete list of control panel items and possib le values, see page B-1. Press [Menu] f or access to all control panel menus . When additional tra ys or other accessor ies are installed in the printer , new menu items automatically appear .
12 Chapter 1: Printer Basics EN Printer Software The printer comes with helpful software on a compact disc. See the getting star ted guide for installation instructions. Note Chec k the ReadMe file provided on the compact disc f or additional software included and suppor ted languages.
EN Chapter 1: Printer Basics 13 Printer Driver s Printer dr iv ers access the printer features and allo w the computer to communicate with the printer (via a printer language). Note Chec k the ReadMe file provided on the compact disc f or additional software included and suppor ted languages .
14 Chapter 1: Printer Basics EN Additional Drivers Y ou can obtain the f ollowing printer dr ivers by do wnloading them from the Inter net, or by requesting them from an HP-authorized ser vice or suppor t provider . (See the HP Suppor t pages at the front of this user’ s guide.
EN Chapter 1: Printer Basics 15 Software f or Windo ws Use the T ypical Install or Custom Install option to instal l the HP software . (This includes se veral printer drivers .
16 Chapter 1: Printer Basics EN Choose the Right Printer Driver for Your Needs Choose a printer dr iv er based on the wa y you use the printer . • Use the PCL 6 driver to take full advantage of the printer’s features. Unless backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended.
EN Chapter 1: Printer Basics 17 HP ToolBox Access HP T oolBo x from a printer icon on the desktop in Windows 3.1x or on the Windows 95 and Windows NT 4.0 Ta s k b a r . HP T oolBo x provides one-step access to the current status of the printer and a list of all av ailab le f eatures, including the f ollowing: • printer status • “How Do I.
18 Chapter 1: Printer Basics EN HP JetSend Communications Technology HP JetSend can be installed through an installer on the compact disc. HP JetSend is a new technolog y from Hewlett-P ackard that allows netw ork devices to comm unicate with each other directly .
EN Chapter 1: Printer Basics 19 Software f or Macintosh Computer s PostScript Printer Description Files (PPDs) PPDs, in combination with the LaserWriter dr iv er , access the pr inter f eatures and allo w the computer to communicate with the printer .
20 Chapter 1: Printer Basics EN Software f or Netw orks HP JetAdmin HP JetAdmin should be installed only on the network administrator’ s computer . HP JetAdmin can be accessed by clic king the Star t button (point to Settings , and then click Contr ol P anel ) in Windows 95 and Windows NT 4.
EN Chapter 1: Printer Basics 21 HP Web JetAdmin This web-based HP JetAdmin softw are should be installed on a web ser v er . The f ollowing systems are suppor t ed: • Windows NT • HP-UX* • OS/2* *The software f or these systems is not included on the compact disc with the printer , but is a vailab le from the Inter net.
22 Chapter 1: Printer Basics EN.
EN Chapter 2: Printing T asks 23 2 Printing T asks Overview This chapter presents basic printing tasks , such as: • Selecting the output bin. • Loading the trays.
24 Chapter 2: Pr inting T asks EN Selecting the Output Bin The printer has two output locations: the rear output bin and the top output bin. T o use the top output bin, be sure the rear output bin is closed.
EN Chapter 2: Printing T asks 25 Printing to the Rear Output Bin The printer alwa ys prints to the rear output bin if it is open. P aper comes out of the printer face-up , with the last page on top . T o open the rear output bin, grasp the handle at the top of the bin.
26 Chapter 2: Pr inting T asks EN Loading T ray 1 Note T o av oid paper jams, do not load tra ys while the printer is pr inting. T ra y 1 is a multi-pur pose tra y that holds a v ariety of paper , including up to 100 sheets of paper , 10 env elopes, or 20 inde x cards.
EN Chapter 2: Printing T asks 27 Loading T ray 2 (4000/4000 N) T ra y 2 is a 500-sheet tra y . The optional 500-sheet tra y is adjusted differently (page 29). (T ra y 2 and the optional 500-sheet tra y can be interchanged in the printer .) T r a y 2 adjusts for letter , A4, and legal sizes; these adjustments aff e ct printer perf ormance.
28 Chapter 2: Pr inting T asks EN Loading T rays 2 and 3 (4000 T/4000 TN) T ra ys 2 and 3 are 250-sheet tr a ys . F or suppor ted sizes of paper, see page A-4. Choose A5 and B5 ISO as custom sizes in the printer driver f or these tra ys (page 45). Note T o av oid paper jams, do not load tra ys while the printer is pr inting.
EN Chapter 2: Printing T asks 29 Loading the Optional 500-Sheet T ray The optional 500-sheet tra y is T r a y 3 f or the HP LaserJet 4000/4000 N printers, or T ra y 4 for the HP LaserJet 4000 T/ 4000 TN printers. This tra y is adjusted diff erently than T ray 2 (page 27).
30 Chapter 2: Pr inting T asks EN 6 Set the dial on the side of the tra y so the printer will read the correct size of paper . An error message will appear in the control panel displa y if the dial is not set properly . Note Setting the dial adjusts the printer’ s sensors.
EN Chapter 2: Printing T asks 31 Printing Both Sides of P aper (Optional Duple xer) The printer can automatically pr int on both sides of paper with an optional duple x printing accessor y (duplex er). This is called duple xing. Note See the documentation included with the duple x er for complete installation and setup instructions.
32 Chapter 2: Pr inting T asks EN Guidelines for Printing Both Sides of Paper Caution Do not print on both sides of labels, transparencies , env elopes , or paper hea vier than 28 lb (105 g/m 2 ).
EN Chapter 2: Printing T asks 33 Paper Orientation for Printing Both Sides of Paper The duple xer prints the second side of paper first, so paper such as letterhead and preprinted paper needs to be or iented as shown in Figure 8.
34 Chapter 2: Pr inting T asks EN Layout Options for Printing Both Sides of Paper The f our print orientation options are shown below . These options can be selected from the printer dr iv er or from the printer’ s control panel (set $+0&+0) from the P aper Handling Menu and 14+'06#6+10 from the Pr inting Menu).
EN Chapter 2: Printing T asks 35 Printing Special P aper Special paper includes letterhead, prepunched (including 3-hole punched), env elopes, labels, tr ansparencies, and custom-siz e paper .
36 Chapter 2: Pr inting T asks EN Paper Orientation F or T ray 1, load paper with the side-to-be-printed f acing up , and the top , shor t edge tow ard the printer . Figure 10 Paper Orientation for Tray 1 F or all other tra ys, load paper with the side-to-be-printed f acing down, and the top edge to w ard you.
EN Chapter 2: Printing T asks 37 Printing En velopes With the optional en v elope f eeder , the pr inter will automatically f eed up to 75 en velopes . T o order an env elope f eeder, see page 6. T o print with the env elope f eeder, see page 39. Many types of en v elopes can be printed from T ra y 1.
38 Chapter 2: Pr inting T asks EN Loading Envelopes in Tray 1 1 Open T ra y 1, but do not pull out the e xtension. (En v elopes f eed best without the e xtension.) 2 Open the rear output bin and pull out the tra y ex tension. (This reduces env elope cur l and wrinkling.
EN Chapter 2: Printing T asks 39 Feeding Envelopes Automatically (Optional Envelope Feeder) With the optional en v elope f eeder , the pr inter will automatically f eed up to 75 en velopes . T o pr int en v e lopes without an en velope f eeder, see page 37.
40 Chapter 2: Pr inting T asks EN Inserting and Removing the Envelope Feeder 1 Open T ra y 1. 2 Open the access door on the right, front cor ner of the printer , inside Tr a y 1 . 3 Remov e the plastic cov er from the printer . (Replace the cover when the env elope f eeder is not attached.
EN Chapter 2: Printing T asks 41 Loading Envelopes in the Envelope Feeder Note Print only on env elopes appro v ed f or use in the printer (page 37 and page A-9). 1 F old do wn the tra y extension. Lift the en v elope weight. 2 Squeeze the release le ver on the left en v elope guide and slide the guides apar t.
42 Chapter 2: Pr inting T asks EN Printing Labels Use only labels recommended f or use in laser printers . Mak e sure that labels meet the specifications f or the input tr a y y ou use (page A-8). Do: • Print a stack of 50 labels from Tray 1 or a stack of 50 to 100 labels from other trays.
EN Chapter 2: Printing T asks 43 Do not: Caution F ailure to f ollo w these instructions can damage the printer . • Do not load the trays to capacity because labels are heavier than paper. • Do not use labels that are separating from the backing sheet, wrinkled, or damaged in any way.
44 Chapter 2: Pr inting T asks EN Printing T ransparencies Use only transparencies recommended f or use in laser pr inters . F or transparency specifications, see page A-8. • Load transparencies face up in Tray 1 with the top toward the printer. • A stack of 50 to 100 transparencies can be printed from other trays.
EN Chapter 2: Printing T asks 45 Printing Car ds, Custom-Size and Heav y P aper Custom-size paper can be printed from T ra y 1 or the optional 500-sheet tra y .
46 Chapter 2: Pr inting T asks EN Guidelines for Printing Custom-Size Paper • Do not attempt to print on paper smaller than 3 inches (76 mm) wide or 5 inches (127 mm) long.
EN Chapter 2: Printing T asks 47 If the settings are not av ailab le from the software, set the custom paper size from the control panel: 1 F rom the Pr inting Menu set %10(+)74'%7561/2#2'4;'5 . 2 F rom the Pr inting Menu, select inches or millimeters as the unit of measurement.
48 Chapter 2: Pr inting T asks EN Ad v anced Printing T asks This section will help you tak e full advantage of the printer’ s f eatures . These tasks are “adv anced” because the y require y ou to change settings from the printer’ s control panel or the pr inter driver .
EN Chapter 2: Printing T asks 49 Printing the First Page on Different Paper F rom the PCL 6 pr inter driver , y ou can choose to print the first page of a document on diff erent paper than the rest of the pages . Look f or “Use diff erent paper for first page” in the printer driver .
50 Chapter 2: Pr inting T asks EN Customizing T ra y 1 Operation Customize T ra y 1 to fit your printing needs. The printer can be set to pr int from T ra y 1 as long as it is loaded, or to print only from T ra y 1 if the type of paper loaded is specifically requested.
EN Chapter 2: Printing T asks 51 Manually Feeding Paper from Tray 1 The Manual F eed f eature allo ws you to print on special paper from T ra y 1, such as env elopes or letterhead. If Manual F eed is selected, the printer will pr int only from T ra y 1.
52 Chapter 2: Pr inting T asks EN Printing by T ype and Siz e of P aper Y ou can configure the pr inter to select paper b y type (such as plain or letterhead) and size (such as letter or A4), as opposed to sour ce (a paper tra y).
EN Chapter 2: Printing T asks 53 Note The type and size settings can also be configured from HP JetAdmin f or networked printers. See the printer software help .
54 Chapter 2: Pr inting T asks EN.
EN Chapter 3: Printer Maintenance 55 3 Printer Maintenance Overview This chapter e xplains basic printer maintenance. • Managing the toner cartridge. • Cleaning the printer. Note T o ensure optimum print quality , the pr inter will prompt you to ha v e routine maintenance perf ormed ev er y 150,000 pages.
56 Chapter 3: Printer Maintenance EN Managing the T oner Car tridge HP P olicy on Non-HP T oner Car tridg es He wlett-P ackard Company cannot recommend use of non-HP toner car tr idges , either new or reman uf actured. Because the y are not HP products, HP cannot influence their design or control their quality .
EN Chapter 3: Printer Maintenance 57 Continue Printing When T oner is Low When toner is low , the printer’ s control panel displays the 610'4 .19 message. • If the 610'4.19 message displa ys, but the printer continues printing, 610'4.
58 Chapter 3: Printer Maintenance EN Redistrib uting the T oner (continued) 1 Open the top co v er . 2 Remov e the toner car tridge from the printer . W ARNING! A void reaching too f ar into the pr inter .
EN Chapter 3: Printer Maintenance 59 Cleaning the Printer T o maintain print quality , f ollow the cleaning procedure (on the f ollo wing page) e v er y time the toner car tridge is changed, or whene v er print quality prob lems occur . As much as possible , k eep the printer free from dust and debr is.
60 Chapter 3: Printer Maintenance EN Cleaning the Printer Bef ore beginning these steps, tur n the printer off and unplug the power cord. 1 Open the top cov er and remov e the toner car tr idge .
EN Chapter 3: Printer Maintenance 61 Using the Printer Cleaning Page If toner specks appear on the front or bac k side of your print jobs, f ollo w the procedure belo w . F rom the pr inter’ s control panel, do the follo wing: 1 Press [Menu] until 24+0637#.
62 Chapter 3: Printer Maintenance EN.
EN Chapter 4: Prob lem Solving 63 4 Pr oblem Solving Overview This chapter will help you to troub leshoot and solve printer problems . Clear paper jams: Occasionally , paper can jam dur ing printing. This section will help you to locate paper jams , proper ly clear them from the printer , and solve repeated paper jams.
64 Chapter 4: Prob lem Solving EN Clearing P aper Jams If the printer’ s control panel displa ys a paper jam message, look f or paper in the locations indicated in Figure 18, then see the procedure f or clearing the paper jam. Y ou might need to look for paper in other locations than indicated in the paper jam message.
EN Chapter 4: Prob lem Solving 65 Clearing Jams fr om the Input T ra y Areas Note T o remov e paper from the T ra y 1 area, slowly pull the paper out of the printer . F or all other tra ys, f ollow the steps below . (See the ne xt page f or clear ing en v elope f eeder jams .
66 Chapter 4: Prob lem Solving EN Clearing Jams from the Optional Envelope Feeder 1 Remov e any env elopes loaded in the env elope feeder . Lower the env elope weight and lift the tra y e xtension up to close . 2 Press and hold the release button on the left side of the en velope f eeder .
EN Chapter 4: Prob lem Solving 67 Clearing Jams fr om the T op Co ver Area 1 Open the top cov er and remov e the toner car tr idge. Caution T o pre vent damage to the toner car tr idge , do not e xpose it to light f or more than a f e w minutes . 2 Use the green handle to lift the paper access plate.
68 Chapter 4: Prob lem Solving EN Clearing Jams fr om the Output Areas Note If most of the paper is still inside the printer , it is best to remov e it through the top cov er area. Go to page 67. 1 Open the rear output bin. 2 Grasp both sides of the paper , and slowly pull the paper out of the printer .
EN Chapter 4: Prob lem Solving 69 Clearing Jams fr om the Optional Duple xer 1 Open the duple x er’ s rear door . 2 Slowly pull an y paper out of the duple x er . 3 Open and close the top cov er to clear the paper jam message. 4 If the paper jam message persists, remov e the duplex er by lifting it slightly and pulling it out of the printer .
70 Chapter 4: Prob lem Solving EN 6 Slowly pull an y paper out of the duple xer . 7 T ur n the duple xer o v er and remo v e any paper . 8 Inser t the duple x er into the pr inter . 9 Open and close the top cov er to clear the paper jam message. If a paper jam message persists, there is still paper in the printer .
EN Chapter 4: Prob lem Solving 71 Solving Repeated P aper Jams If paper jams occur frequently , try the follo wing: • Check all the paper jam locations .
72 Chapter 4: Prob lem Solving EN Under standing Printer Messages The f ollo wing table e xplains messages that might displa y on the printer’ s control panel. Pr inter messages and their meanings are listed in alphabetical order , with numbered messages f ollowing.
EN Chapter 4: Prob lem Solving 73 %*'%-+0276 &'8+%' alter nates with 2#2'4 2#6* 12'0 2.'#5'%.15'+6 The optional input tra y cannot feed paper to the printer because a door or paper guide is open.
74 Chapter 4: Prob lem Solving EN (.#5*(+.' 12'4#6+10 (#+.'& The requested operation could not be perf or med. Y ou might hav e attempted an illegal operation, such as trying to download a file to a non-e xistent directory . (.
EN Chapter 4: Prob lem Solving 75 /'/14; 5'66+0)5 %*#0)'& The printer changed its memor y settings because it did not hav e enough memor y to use the pre vious settings f or I/O Buff er ing and Resource Saving. This usually occurs after remo ving memory from the printer , adding a duple xer , or adding a printer language.
76 Chapter 4: Prob lem Solving EN 4#/&+5-(+.' 5;56'/+5(7.. Delete files and then tr y again, or turn the pr inter off , and then tur n the printer on to delete all files on the device . (Delete files using HP JetAdmin, HP FontSmart, or another software utility .
EN Chapter 4: Prob lem Solving 77 9410)'08'.12' (''&'4 +056#..'& The env elope feeder y ou are trying to install will not wor k f or this printer . Z2#2'4,#/ =.1%#6+10? Remov e jammed paper from the specified location.
78 Chapter 4: Prob lem Solving EN 2#4#..'.+1 $7(('418'4(.19 alter nates with 24'55)161 %106+07' T oo much data was sent to the parallel por t. Check f or a loose cab le connection and be sure to use a high-quality cable .
EN Chapter 4: Prob lem Solving 79 70':2'%6'& 2#2'45+<' The paper size y ou are tr ying to print is not the same as the settings f or the tra y . Make sure that all tra ys are correctly adjusted for siz e.
80 Chapter 4: Prob lem Solving EN Z[ 24+06'4'4414 There is a problem with the printer’ s memory . The DIMM that caused the error will not be used.
EN Chapter 4: Prob lem Solving 81 Z[+0276 &'8+%'(#+.74' alter nates with %*'%-%#$.'5 #0& %;%.' 219'4 An error occurred in an e xternal paper handling device . Press [Go] to clear the message.
82 Chapter 4: Prob lem Solving EN Correcting Output Quality Pr oblems Use the e xamples belo w to deter mine which output quality prob lem you are e xperiencing, then see the follo wing tab le to troub leshoot the prob lem. Note The e xamples below depict letter-size paper that has passed through the printer shor t-edge first.
EN Chapter 4: Prob lem Solving 83 1. Paper might be too smooth. Light Print or Fade Toner Specks Dropouts Lines Gray Background Toner Smear Loose Toner Repeating Defects Misformed Characters Page Skew Curl or Wave Wrinkles or Creases Troubleshooting Steps (Follow the steps in the order they are listed.
84 Chapter 4: Prob lem Solving EN Determining Printer Pr oblems T r oubleshooting Flo wchar t If the printer is not responding proper ly , use the flowchar t to deter mine the prob lem. If the printer does not pass a step , f ollo w the corresponding troubleshooting suggestions .
EN Chapter 4: Prob lem Solving 85 2 Can you print a configuration page? YES Go to step 3 . Print a configuration page to verify that the printer is feeding paper correctly (pa ge 94). A configuration page does not print. A blank page prints. A message other than 4'#&; or 24+06+0) %10(+)74#6+10 is displayed.
86 Chapter 4: Prob lem Solving EN 3 Can you print from a software application? YES Go to step 4 Print a shor t document from a software application. The job will not print. A PS error page or list of commands prints. If the job will not print, and a message is displ a yed , see page 72.
EN Chapter 4: Prob lem Solving 87 4 Does the job print as expected? (Continued on the following page.) Print is garbled or only a portion of the page prints. Printing stops in the middle of the job. Print speed is slower than expected. A control panel setting is not taking effect.
88 Chapter 4: Prob lem Solving EN Does the job print as expected? (continued) YES Go to step 5 . The print job is not formatted correctly. Pages are not fed correctly or are damaged. There are print quality problems. Check that y ou are using the proper printer dr iv er (page 16).
EN Chapter 4: Prob lem Solving 89 5 Does the printer select the proper trays, output locations, and paper handling accessories? YES For other problems, check the Contents, the Index, or the printer software help. The printer pulls from the wrong tray.
90 Chapter 4: Prob lem Solving EN T r oubleshooting Flo wchar t f or Macintosh User s 1 Can you print from a software application? YES Go to step 2 . Print a shor t document fr om a software application. The Macintosh computer is not communicating with the printer.
EN Chapter 4: Prob lem Solving 91 2 Does the job print as expected? YES For other problems, check the Contents, the Index, the printer software help, or page 84. The print job is not sent to the desired printer. The print job has incorrect fonts. The computer cannot be used while the printer is printing.
92 Chapter 4: Prob lem Solving EN Selecting an Alternate PPD 1 Open the Chooser from the Apple menu. 2 Click the LaserWriter icon. 3 If y ou are on a network with multiple zones , select the zone in the AppleT alk Zones box where the printer is located.
EN Chapter 4: Prob lem Solving 93 Chec king the Printer’ s Configuration F rom the printer’ s control panel, you can print pages that give details about the printer and its current configuration.
94 Chapter 4: Prob lem Solving EN Configuration P age Use the configuration page to vie w current printer settings, to help troub leshoot printer problems, or to v er ify installation of optional accessories, such as memor y (DIMMs), paper tra ys, and printer languages.
EN Chapter 4: Prob lem Solving 95 Figure 20 Sample Configuration Page 1 Printer Information Lists the serial number , HP JetSend IP addresses, page counts, and other inf or mation f or the printer .
96 Chapter 4: Prob lem Solving EN PCL or PS Font List Use the f ont lists to see which f onts are currently installed in the printer . (The fo nt lists also show which f onts are resident on an optional hard disk or flash DIMM.) To print a PCL or PS font list: 1 Press [Menu] until +0(14/#6+10/'07 appears.
EN Chapter 5: Ser vice and Suppor t 97 5 Service and Suppor t He wlett-P ac kard W a rranty Statement 1 HP warr ants HP hardware , accessories, and supplies against def ects in materials and workmanship f or the period specified abov e.
98 Chapter 5: Ser vice and Suppor t EN 5 W arranty does not apply to def ects resulting from: a improper or inadequate maintenance or calibration, b software, interfacing, parts or supplies not suppli.
EN Chapter 5: Ser vice and Suppor t 99 Guidelines f or Repacking the Printer • Remove and retain any DIMMs (dual in-line memory modules) installed in the printer (page C-2). • Remove and retain any optional accessories installed in the printer (such as the duplexer or hard disk).
100 Chapter 5: Ser vice and Suppor t EN Limited W arranty f or T oner Cartridg e Life Note The warr anty belo w applies to the toner car tr idge that came with this printer .
EN Chapter 5: Ser vice and Suppor t 101 Service Information Form WHO IS RETURNING THE EQUIPMENT? Date: P erson to contact: Phone: ( ) Alternate contact: Phone: ( ) Retur n shipping address: Special shipping instructions: WHAT IS BEING SENT? Model name: Model number: Serial number : Please attach an y rele v ant print-outs when returning equipmen t.
102 Chapter 5: Ser vice and Suppor t EN HP Software License T e rms A TTENTION: USE OF THE SOFTW ARE IS SUBJECT T O THE HP SOFTW ARE LICENSE TERMS SET FORTH BELO W . USING THE SOFTW ARE INDICA TES Y O UR A CCEPT ANCE OF THESE LICENSE TERMS. IF Y OU DO NO T A CCEPT THESE LICENSE TERMS, Y OU MA Y RETURN THE SOFTW ARE FOR A FULL REFUND .
EN Chapter 5: Ser vice and Suppor t 103 W orldwide Sales and Service Offices Worldwide Sales and Service Offices Bef ore calling an HP Sales and Ser vice office , be sure to contact the appropriate Customer Suppor t Center number listed in the front of this user’ s guide.
104 Chapter 5: Ser vice and Suppor t EN France: Hewlett-P ackard F rance 42 Quai du Point du Jour F-92659 Boulogne Cedex Phone: (33) (146) 10-1700 F ax: (33) (146) 10-1705 Germany: Hewlett-P ackard Gm.
EN Chapter 5: Ser vice and Suppor t 105 Norway: Hewlett-P ackard Norge A/S P o stboks 60 Skø yen Drammensv eien 169 N-0212 Oslo Phone: (47) 2273-560 0 F ax: (47) 2273-5610 Po l an d : Hewlett -P ackard P olska ul.
106 Chapter 5: Ser vice and Suppor t EN.
EN Specifications A-1 A Specifications Overview This appendix includes: • Paper specifications • Printer specifications • Cable specifications.
A-2 Specifications EN P aper Specifications HP LaserJet printers produce excellent print quality . This pr inter accepts a v ariety of media, such as cut-sheet paper (including recycled paper), env elopes, labels, tr ansparencies, and custom-size paper .
EN Specifications A-3 Suppor ted Sizes and W eights of P aper 1. The printer supports a wide range of paper sizes. Check the prin ter software for supported sizes. To print custom-size paper, see page 45. 2. Capacity may vary depending on pa per weight and thickness, and environmental conditions.
A-4 Specifications EN 1. The printer su pports a wide range of paper sizes. Check the printer software for sup ported sizes. 2. Capacity may vary depending o n paper weight and thickness, and environmental conditions. 1. The printer su pports a wide range of paper sizes.
EN Specifications A-5 Suppor ted T ypes of P aper The printer suppor ts the follo wing types of paper : 1. The printer supports a wide range of paper sizes. Check the prin ter software for supported sizes. 2. Capacity may vary depending on pa per weight and thickness, and environmental conditions.
A-6 Specifications EN Guidelines for Using Paper F or best results , use conv entional 20 lb (75 g/m 2 ) paper . Make sure the paper is of good quality , and free of cuts, nicks , tears , spots, loose par ticles, dust, wrinkles, v oids, and curled or bent edges.
EN Specifications A-7 Paper Weight Equivalence Table Use this table to determine appro ximate equiv alent points in weight specifications other than U .S. bond weight. F or e xample, to deter mine the equiv alent of 20 lb U .S. bond weight paper in U .
A-8 Specifications EN Labels Caution T o a v oid damaging the printer , use only labels recommended for use in laser printers. If y ou hav e problems printing labels, use T ra y 1 and open the rear output bin. Ne ver print on the same sheet of labels more than once.
EN Specifications A-9 En velopes Envelope Construction Env elope constr uction is critical. Env elope f old lines can vary considerab ly , not only between manuf acturers, b ut also within a box from the same manuf acturer . Successful pr inting on en v elopes depends upon the quality of the env elopes.
A-10 Specifications EN Envelopes with Double-Side-Seams Double-side-seam construction has v er tical seams at both ends of the en v elope rather than diagonal seams. This style ma y be more likely to wrinkle . Be sure the seam e xtends all the wa y to the cor ner of the en velope as illustr ated below .
EN Specifications A-11 Envelope Margins The f ollo wing tab le giv es typical address margins f or a Commercial #10 or DL en v elope. Note F or the best print quality , position margins no closer than 0.6 inch (15 millimeters) from the edges of the en velope .
A-12 Specifications EN Card Stock Construction • Smoothness: 36-53 lb (135-199 g/m 2 ) card stock should have a smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m 2 ) card stock should have a smoothness rating of 100-250 Sheffield. • Construction: Card stock should lie flat with less than 0.
EN Specifications A-13 Printer Specifications Ph ysical Dimensions Figure A-2 Printer Dimensions Printer Weight (without toner cartridge) • HP LaserJet 4000/4000 N printers: 39.27 lb (17.85 kg) • HP LaserJet 4000 T/4000 TN printers: 45.66 lb (20.71 kg) 15.
A-14 Specifications EN En vironmental Specifications Electrical Specifications Printer State Power Consumption (average, in watts) Printing 330 Standby 18 Po w e r S a ve (def ault activ ation time 30.
EN Specifications A-15 Acoustic Emissions (Per ISO 9296) General Specifications 1. You might want to install printers with sound power Lwad>=6.3 bels (A) or more in a separate room or cubicle. Printer State Sound Power 1 Printing, 17 pages per minute (ppm) L wad = 6.
A-16 Specifications EN Serial Cable Specifications Serial communication is simply the transmission of data one bit at a time. With just one bit to tr ansmit at a time, data can be tr ansf erred with a simple electrical circuit consisting of only two wires.
EN Specifications A-17 Hewlett-P ackard off ers the f ollowing ser ial cab les and adapter f or use with the printer : With the C2909A serial cable adapter installed on the printer , you can connect a 25-pin cab le connector to the printer . The adapter pin connections are shown belo w .
A-18 Specifications EN DB-9 Serial Cable Pin Outs DB-25 Serial Cable Pin Outs Note The pin outs f or the computer end are typical pin numbers. The actual pin numbers f or your computer ma y be different. Chec k the documentation f or y our computer to v erify the proper pin outs.
EN Control P anel Menus B-1 B Contr ol P anel Menus Overview Y ou can perf orm most routine pr inting tasks from the computer through the printer dr iv er or softw are application. This is the most conv enient wa y to control the printer , and will ov erride the pr inter’ s control panel settings.
B-2 Control P anel Menus EN Inf ormation Menu This menu contains printer inf ormation pages that give details about the printer and its configuration. T o print an information page, scroll to the desired page and press [Select] .
EN Control P anel Menus B-3 P aper Handling Menu When paper handling settings are correctly configured through the control panel, y ou can pr int b y choosing the type and size of paper from the pr inter dr iv er or software application. F or more information, see page 52.
B-4 Control P anel Menus EN 64#;6;2' 2.#+0 F or suppor ted paper types, see page A-5. This item appears only when a third paper tra y is installed. Set the va lue to correspond with the paper type currently loaded in T ray 3. 64#;6;2' 2.
EN Control P anel Menus B-5 =6;2'? 014/#. 014/#. .19 *+)* This item appears only when %10(+)74' (75'4/1&'/'07;'5 . Most paper types are set to 014/#. by def ault. The e xception is as f ollows: 417)**+)* (The 417)**+)* setting is only av ailable with A4, letter , and legal sizes.
B-6 Control P anel Menus EN Print Quality Menu Some items in this menu can be accessed from a softw are application, or from the printer dr iv er (if the appropriate dr iv er is installed). Printer dr iv er and softw are application settings o verride control panel settings.
EN Control P anel Menus B-7 '%101/1&'1(( 1(( 10 T ur n EconoMode on (to sav e toner) or off (f or high quality). EconoMode creates draft-quality printing by reducing the amount of toner on the printed page by up to 50%. Caution HP does not recommend full-time use of EconoMode.
B-8 Control P anel Menus EN Printing Menu Some items in this menu can be accessed from a softw are application, or from the printer dr iv er (if the appropriate dr iv er is installed). Printer dr iv er and softw are application settings o verride control panel settings.
EN Control P anel Menus B-9 :&+/'05+10 +0%*'5 (110V printers) or /+..+/'6'45 (220V printers) to +0%*'5 (110V printers) or to /+.
B-10 Control P anel Menus EN 2%.(10621+06 5+<' to This item might not appear , depending on the f ont selected. Press [-V alue+] once to change setting by increments of .25 f or point size , or hold do wn [-V alue+] to scroll by increments of 1.
EN Control P anel Menus B-11 Configuration Menu Items in this menu aff ect the pr inter’ s behavior . Configure the pr inter according to your printing needs.
B-12 Control P anel Menus EN 4'5174%'5#8' 1(( 1(( 10 #761 Dedicate printer memor y to sav e each language’ s per manent resources. (Y ou might need to add memor y to the printer in order f or this item to appear .) The amount of memor y set aside can be diff erent f or each installed language.
EN Control P anel Menus B-13 2#)'2416'%6 #761 #761 10 This item appears only after a 2 # ) ' 6 1 1 %1/2.':24'55)161%106+07' message displa ys (page 77). Memor y Enhancement technolog y (MEt) attempts to guarantee that all pages will print.
B-14 Control P anel Menus EN /12+'4/1&' 56#0& 56#0& '0*#0%'& 1(( Deter mine ho w the mopier functions beha v e. This item appears only when there is at least 8 MB of memor y or an optional hard disk is installed.
EN Control P anel Menus B-15 ,#/4'%18'4; #761 #761 10 1(( Deter mine how the printer beha v es when a paper jam occurs. #761 : The printer automatically selects the best mode f or printer jam recov ery (usually 10 ). This is the def ault setting.
B-16 Control P anel Menus EN I/O Menu Items in the I/O (input/output) Menu aff ect the communication between the printer and the computer . I/O Menu Item Values Explanation +16+/'176 to Select the I/O timeout period in seconds.
EN Control P anel Menus B-17 2#4#..'.*+)* 52''&;'5 ;'5 01 Select the speed at which data is transmitted to the printer . ;'5 : The printer accepts faster par allel communications used f or connections with new er computers.
B-18 Control P anel Menus EN 5'4+#.$#7& 4#6' .
EN Control P anel Menus B-19 EIO Menu (4000 N/4000 TN) EIO (enhanced input/output) Menus depend on the par ticular accessor y product installed in an EIO slot of the printer . If the pr inter contains an HP JetDirect print ser ver EIO card, y ou can configure basic networking parameters using the EIO Men u.
B-20 Control P anel Menus EN %()6%2+201 01 ;'5 01 : The TCP/IP Menu is not accessib le. ;'5 : The TCP/IP Menu appears. In the TCP/IP Menu, y ou can specify $1162;'5 f or TCP/IP parameters to be automatically loaded from a bootp or DHCP ser v er when the printer is turn ed on.
EN Control P anel Menus B-21 Resets Menu Use this menu with caution. Y ou can lose buff ered page data or printer configuration settings when you select these items . Only reset the printer under the follo wing circumstances: • You want to restore the printer’s default settings.
B-22 Control P anel Menus EN.
EN Printer Memor y and Expansion C-1 C Printer Memory and Expansion Overview The printer has three dual in-line memory module (DIMM) slots f or upgrading with: • More printer memory. DIMMs are available in 4, 8, 16, and 32 MB, for a maximum of 100 MB.
C-2 Printer Memor y and Expansion EN Installing Memory Caution Static electricity can damage dual in-line memor y modules (DIMMs). When handling DIMMs, either w ear an antistatic wrist strap or frequently touch the surf ace of the DIMM’ s antistatic pac kage, then touch bare metal on the printer .
EN Printer Memor y and Expansion C-3 6 Press the DIMM straight into the slot (press fir mly). Mak e sure the loc ks on each side of the DIMM snap inward into place . (T o remov e a DIMM, the lock s must be released.) 7 Close the DIMM access door and tighten the screw .
C-4 Printer Memor y and Expansion EN Chec king Memory Installation F ollow this procedure to v er ify that DIMMs are installed correctly: 1 Chec k that the printer’ s control panel displays 4'#&; when the printer is tur ned on. If an error message appears, a DIMM might hav e been incorrectly installed.
EN Printer Memor y and Expansion C-5 Adjusting Memory Settings Resource Saving Resource Saving allo ws the pr inter to k eep downloaded resources (per manent downloaded f onts, macros , or patter ns) in memor y when the printer language or resolution is changed.
C-6 Printer Memor y and Expansion EN I/O Buffering T o allow the computer to contin ue working without waiting f or the print job to finish queuing, the pr inter uses a por tion of its memor y (an I/O b uff er) to hold jobs in progress . (If I/O b uff er ing is off , no memor y is reser v ed f or this function.
EN Printer Memor y and Expansion C-7 Installing EIO Car ds/Mass Stora ge T ur n off the printer bef ore installing the EIO card or mass storage de vice. See Figure C-1 f or orientation and location of the EIO card or optional mass storage de vice, such as a hard disk.
C-8 Printer Memor y and Expansion EN.
EN Printer Commands D-1 D Printer Commands Overview Most software applications do not require y ou to enter printer commands. See y our computer and softw are documentation to find the method f or entering pr inter commands, if needed. Note The tab le at the end of this appendix contains commonly used PCL 5e commands (page D-5).
D-2 Printer Commands EN Under standing PCL Printer Command Syntax Bef ore using printer commands, compare these characters: Many printer commands use the low ercase letter l (l) and the number one (1) , or the uppercase letter O (O) and the number z ero (0) .
EN Printer Commands D-3 Combining Escape Sequences Escape sequences ma y be combined into one escape sequence string. There are three impor tant r ules to f ollo w when combining code: 1 The first two char acters after the ? character (the par ameterized and group characters , see Figure D-1) must be the same in all of the commands to be combined.
D-4 Printer Commands EN Selecting PCL Fonts PCL printer commands for selecting f onts can be f ound on the PCL F ont List (page 96). A sample section is shown belo w . Notice the two v a riable bo x es f or symbol set and point size . These v ar iab les must be filled in or the printer will use defaults .
EN Printer Commands D-5 Common PCL Printer Commands Common PCL Printer Commands Function Command Options (#) Job Control Commands Reset ?E n/a Number of Copies ?&l#X 1 to 999 2-sided/1-sided prin .
D-6 Printer Commands EN Page Control Commands (Continued) To p M a r g i n ?&l#E # = number of lines T ext Length (bottom margin ) ?&l#F # = number of lines from top margin Left Margin ?&a.
EN Printer Commands D-7 Font Selection Symbol Sets 2 ?(# 8U = HP Roman-8 Symbol Set 10U = IBM Lay out (PC-8) (code page 437) Default Symbol Set 12U = IBM Lay out f or Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1 9E = Windows 3.
D-8 Printer Commands EN.
EN Regulator y Inf or mation E-1 E Regulatory Inf ormation FCC Regulations This equipment has been tested and f ound to comply with the limits f or a Class B digital de vice, pursuant to P ar t 15 of the FCC rules. These limits are designed to provide reasonab le protection against har mful interf erence in a residential installation.
E-2 Regulator y Inf or mation EN En vir onmental Pr oduct Stewar dship Pr otecting the En vironment He wlett-P ackard Company is committed to pro viding quality products in an environmentally-sound manner . The printer has been designed to minimize impacts on the en vironment.
EN Regulator y Inf or mation E-3 The design of the printer facilitates the recycling of: Plastics Europe Only: Plastic par ts hav e material identification mar kings, according to inter national standards , which enhance the ability to identify plastics f or proper disposition at the end of the printer’ s lif e .
E-4 Regulator y Inf or mation EN The diagram belo w represents how HP LaserJet toner cartr idges are recycled: Printer and Pa r t s U. S . O n l y : HP’ s Hardware Recycling Organization will accept the printer and other HP products when you ha ve no fur ther use f or them.
EN Regulator y Inf or mation E-5 P aper Europe Only: The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer F amily Paper Specifications Guide . The printer is suited for the use of recycled paper according to DIN 19 309.
E-6 Regulator y Inf or mation EN T oner Material Safety Data Sheet The T oner Material Safety Data Sheet can be obtained b y calling your local HP FIRST n umber .
EN Regulator y Inf or mation E-7 Dec laration of Conf ormity according to ISO/IEC Guide 22 and EN45014 Manufacturer's Name: Hewlett-P ackard Company Manufacturer's Address: 11311 Chinden Bou.
E-8 Regulator y Inf or mation EN Safety Statements Laser Safety Statement The Center f or De vices and Radiological Health (CDRH) of the U .S. F ood and Drug Administration has implemented regulations f or laser products manuf actured since A ugust 1, 1976.
E-9 Regulator y Inf or mation EN Laser Statement f or Finland LASER TUR V ALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T HP LaserJet 4000, 4000 T , 4000 N, 4000 TN -laserkirjoitin on käyttäjän kannalta tur v allinen luokan 1 laserlaite.
E-10 Regulator y Inf or mation EN.
EN Glossar y 1 Glossary adjustab le tra y A paper tra y that is able to adapt to more than one siz e of media. All tra ys used in the pr inter are adjustab le. DIMM (dual in-line memor y module) A circuit board that holds e xtra memory chips for the printer .
2 Glossar y EN printer softw are Any or all of the software shipped with the printer . The printer is packaged with a compact disc containing the software needed to access all of the printer’ s features . If the printer has been correctly set up, the appropriate software is already installed.
EN Inde x 1 Inde x Numerics 1200 dpi B-6 250-sheet tra y loading 28 ordering 6 paper specifications A-3 2-sided printing guidelines 32 with duplex printing accessory 31–34 2-up printing 49 300 dpi B.
2 Inde x EN message 47 Configure Custom P aper setting B-8 Configure Fuser Mode Menu setting B-4 configuring duplex printing accessory 31 duplexing print options 34 envelope feeder 39 printer driver 1.
EN Inde x 3 sizes 39 specifications A-9 storing A-11 wrinkled, correcting 37, A-9 environmental product stew ardship E-2–E-7 environmental specifications A-14–A-15 equivalent w eights to US paper .
4 Inde x EN clearing paper jams 65, 65– 66 troubleshooting 89 inser ting env elope feeder 40 Install T ray message 74 installed personalities and options, displa yed on configuration page 95 install.
EN Inde x 5 troubleshooting print problems 86 no jobs print, troubleshooting 86 Nov ell NetW are 20 Nov ell setting B-19 n-up printing 49 NVRAM Error Check Settings message 81 NVRAM Full Check Setting.
6 Inde x EN power s witch, locating 4 Po w e r S av e m o d e E - 2 P owerSav e setting B-11 PPDs Macintosh 13, 19 selecting alternate 92 preprinted paper duplexing 33 orientation 35–36 prepunched p.
EN Inde x 7 Ram Disk Size setting B-14 Ready light 9 rear output bin clearing paper jams 68 locating 4 using 25 recycled paper , using E-5 recycling used toner car tridges 56 redistributing toner 57.
8 Inde x EN T oner Material Safety Data Sheet E-6 T oolBox, see HP T oolBo x top cov er area, clearing paper jams 67 top cov er , locating 4 top output bin locating 4 using 24 transmitting data, speed.
Copyright© 1997 He wlett-Packard Co. Printed in USA Manual Part No. C4118-91060 *C4118-91060* *C4118-91060* C4118-91060 HP LaserJet 4000, 4000 T , 4000 N, and 4000 TN Printers User's Guide HP La.
An important point after buying a device HP (Hewlett-Packard) 4000N (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of HP (Hewlett-Packard) 4000N, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) 4000N.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) 4000N. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) 4000N along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
