Instruction/ maintenance manual of the product 3800 HP (Hewlett-Packard)
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HP C olor L a se rJet 3000/3 6 00/3 8 00 Ser i es pr int er s U ser Gui de.
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HP Color LaserJet 3000, 3600, and 3800 Series printers User Guide.
Copyright and Licen se © 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written per mission is prohibited, except as allowed under the copyright laws. The information contained her ein is subject to change without notice.
HP Customer Care Online Services For 24-hour access to updated HP printer-specif ic software, product information, an d support information using an Internet connec tion, go to the appr opriate Web s ite. ● HP Color LaserJet 3000 Series printer: ww w.
For extended service, call 1-800 -446-0522. The HP Easy Prin ter Care Software To check the printer status and settings and view troubleshooting informa tion and online documentation, use the HP Easy Printer Care Soft ware. You must have performed a co mplete software installation in order to use the HP Easy Pr inter Care Softw are.
Table of contents 1 Printer basics Quick ac cess to print er informa tion ....... ............... ............ ............ ............... ............ ............... ... ...... ..... 2 Printe rs at a glance .............. ................ .........
System Setup sub-menu ........ ............. ............ .............. ........... .............. ............ .............. . 28 I/O su b-menu .... ............ ............ .............. ............ .............. ............. ............ ...
Priori ty for print settings .. ............. ............... ............. ............. ................ ............ ............... .. 50 Gaining access to printer driver settings ..... ............. ............ .............. .......... ........
To turn 2-sided print ing on or off f rom the cont rol panel ................. .............. .... 80 Options f or binding 2- sided printi ng jobs ................. .......................................................... 8 0 Manual 2 -sided prin ting .
HP print c artridge s ......... ............... ............ ............. ............... ............ ............. .............. .... 110 Non-HP print cartridges ............... ................... ................ ................. ..............
On-site s ervice agree ments ......... ................. ................. .................... .................. ............ 180 Next-day on-site service ................. .......... ............ .......... ............. ........... ......... 180 Weekly (volume) o n-site serv ice .
Glossary ....................... ............. .............. ................................... ............ .......... ........... ....... .............. ................ 205 Index .............. ............. ............... .............. .......
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1 Printer basics This chapter contains basic information about the printer features: ● Quick acce ss to printer info rmation ● Printers at a gl ance ● Features at a glance ● Walkaround ● Pri.
Quick access to printer information Several refere nces are available for use with this printer. ● HP Color LaserJe t 3000 Series printer : www.hp.com/ support/clj3 000 . ● HP Color LaserJe t 3600 Series printer : www.hp.com/ support/clj3 600 . ● HP Color LaserJe t 3800 Series printer : www.
Printers at a glance The HP Color Lase rJet 3000, 3600, and 3800 Seri es printers are available in the config urations described below. HP Color LaserJet 3000 Series printer Table 1-2 HP Color LaserJe.
HP Color LaserJet 3600 Series printer Table 1- 3 HP Color LaserJe t 3600 Series printer conf igurations HP Color LaserJet 3600 prin ter HP Color LaserJet 3600n prin ter HP Color LaserJet 3 600dn printer ● 17 ppm print speed ● 100-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2) ● Hi-Speed USB 2.
Features at a glance Table 1-5 Features Feature HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer Performance ● 533 MHz proce ssor ●.
Feature HP Color LaserJet 300 0 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer Environmental features ● Sleep Mode setting ● High content of recyclable .
Walkaround The following illustrat io ns identify the locations an d names of key printer components. 1 2 3 4 5 6 7 8 Figure 1 -1 Front view (shown with optional 50 0-sheet paper feeder) 1 Output bin .
2 3 1 4 5 Figure 1-2 Back and side vi ew 1 On/off switch 2 Power connection 3 EIO slot (available on the HP Color Las erJet 3000 and 3800 Series printers) 4 Hi-Speed USB 2.
Printer software The printing-system software is incl uded with the prin ter. See the ge tting starte d guide for installation instructions. The printing system includ es software for end users and network administrators, and pr inter drivers for access to the printer fea tures and communication with the computer.
the printer to render the printed page in a Windo ws or Macintosh system environment. HP JetReady 4.2 transfers the prerendere d pages from the ho st computer to the printe r and communicates instructions to th e printer about how to co nvert the pages to data that can be printed.
Opening the printer dri vers Operating System To change the setting s for all print jobs until the software program is closed To change the default setting s for all print jobs To change the product configuration settings Windows 98 and Me 1. On the File menu in the software program, click Print .
HP Web Jetadmin HP Web Jetadmin is a br owser-based management too l for HP Jetdirec t-connected pr inters within y our intranet, and it should be installed only on the network administrator’s computer. To download a curren t version of HP Web Jetadmin and for the latest list of supported host systems, visit www.
The embedded Web server provides an interface to the printer that an yone who has a network- connected computer and a standard Web browser can use. No specia l so ftware is installed or configured, but you must have a supported Web br owser on yo ur computer.
Print-media specifications For optimum results, HP recommends using HP media that is design ed for HP Color LaserJet printers. Use media with a weight betwee n 75 g/m 2 to 120 g/m 2 (20 to 32 lb bond).
Supported media sizes Table 1-9 Supported me dia sizes Input tray Letter Legal A4 A5 8.5 x 13 Executive (JIS) B5 (JIS) Custom Statement Envelope 1 Tray 1 Tray 2, tray 3 1 Supported envelope sizes are #10, Monarch, C5, DL, a nd B5. Table 1-10 Automatic 2-sided pri nting 1 Media size Dimensions Weight and thickness Letter 216 x 279 mm (8.
16 Chapter 1 Printer basics ENWW.
2 Control panel This chapter con tains information about the p rinter contro l panel, w hich provide s controls for printer functions and commu nicates information about the printer and p rint jobs.
Control-panel overview The control panel provides controls for printer fu nction s and shows messages about the printer, print jobs, and supplies status.
You can perform most routine printi ng tasks from the computer through th e printer driver or any software program. Use the control panel to access printer featu res not supporte d by the printer driver or software program. Any changes that you make from the computer will overri de the printer cont rol-panel settings.
The supplies ga uge shows the consumption levels of pr int cartridges ( black, cya n, magenta, and yellow). When a non-HP print cartridge i s installed, a ? might appear instead o f the consumption level.
Using the control-panel menus To gain access to th e control-panel menus, compl ete the steps below. To use the menus 1. Press Menu . 2. Press or to navigate the listings. 3. Press to select the appropriate option. 4. Press to retur n to the previou s level.
Retrieve Job menu NOTE This feature is availab le for the HP Color LaserJet 3000 and 3800 Serie s printers only. NOTE This menu appears o nly if the printer has a ha rd disk installed. Use the RETRIEVE JOB menu to print or d elete stored jobs from the control panel.
Information menu Use the INFORMATION menu to gain access to and prin t specific printer information. Sub-menu Description PRINT MENU MAP Prints the control-panel menu map, which s hows the layout and curre nt settings of the control-panel menu items. See Using prin ter information pages .
Paper Handling menu Use the PAPER HANDLING menu to config ure trays by size and type. NOTE To configure the trays correctly, use thi s menu before you prin t for the first time. Menu item Value Description TRAY 1 SIZE A list of available sizes appears.
Configure Device menu Use the CONFIGURE DEVICE menu to change or reset the default print settings, to adju st the print quality, and to change the system c onfig uration and I/O options. The five CONFIGURE DEVICE sub- menus are described in the sections below.
Menu item Values Description PRINT PDF ERRORS (HP Color LaserJet 3000 and 3800 Series printers only) OFF ON Select ON to print portable document format (PDF) error pag es.
Print Quality sub-menu Use this menu to adjust all a spects of print quality, including calibration, registration, and color half tone settings. Menu item Valu es Description ADJUST COLOR HIGHLIGHTS MIDTONES SHADOWS RESTORE COLOR VALUES Modifies the half tone settings for each color.
Menu item Values Description 3600n, 3800, and 3800n printers only) PROCESS CLEANING PAGE For duplexing printers, this command creates and processes the cleaning page. For non-duplexing pr inters, after the cleaning page is loaded in tray 1, this menu item processes the cleaning page that w as created by the CREATE CLEANING PAGE command.
Menu item Values Description Select MOSTLY COLOR PAGES if nearly all of your print jobs are color with high page coverage. Select MOSTLY BL ACK PAGES if you print mostly monochrome print jobs, or a combination of co lor and monochrome prin t jobs.
Menu item Values Description OPTIMUM SPEED/ENERGY USAGE (HP Color LaserJet 3000 and 3800 Series printers only) FASTER FIRST PAGE SAVE ENERGY Affects print speed by defining whether the fuser cools between jobs. When FASTER FIRST PA GE is selected, the fuser does not cool, and printing is faster.
Menu item Values Description RAM DISK (HP Color LaserJet 3000 and 3800 Series printers only) AUTO OFF Determines how the RAM disk feature is configure d. Select AUTO to allow the printer to determine the optimal RAM disk size based on the am ount of available memory.
Menu item Values Description RESTORE FACTORY SETTINGS None Clears the page buffer, removes all perish able personality data, resets the printing environment, and returns all default settings to factory defaults. This menu does not restore HP Jetdirect network settings to factory default values.
Diagnostics menu Use the DIAGNO STICS menu to run tests that can help ide ntify and solve problems with the p rinter. Menu item Description PRINT EVENT LOG Prints an event log that shows the last 50 entries in the printer event log, starting with the most recent.
Changing printer control-panel configuration settings Use the printer control pane l to make changes to de fa ult printer configuration settings, such as tray size and type, sleep dela y time, printer personality (language ), and jam recovery.
To set the Manually Feed Prompt feature 1. Press Menu . 2. Press to highlight CONFIGURE DEVICE , and then press . 3. Press to highlight SYSTEM SETUP , and then press . 4. Press to highlight TRAY BEHAVIOR , and then press . 5. Press to highlight MANUALLY FEED PROMPT , and then press .
6. Press or to select DISPLAY or DO NOT DISPLAY . 7. Press to save the selected b ehavior, and then press Menu to return to the Ready state. To set the Duplex Blank Pages feature 1. Press Menu . 2. Press to highlight CONFIGURE DEVICE , and then press .
To disable or en able the Sleep Mode feature 1. Press Menu . 2. Press to highlight CONFIGURE DEVICE , and then press . 3. Press to highlight RESETS , and then p ress . 4. Press to highlight SLEEP MODE , and then press . 5. Press or to select ON or OFF , and then press to set the selection.
5. Press or to select the approp riate personality, and then press to set the personality. 6. Press Menu to return to the Ready state. Clearable Warnings feature NOTE This feature is availab le for the HP Color LaserJet 3000 and 3800 Serie s printers only.
Replace Supplies feature The printer has three op tions for low or exhausted sup plies status: ● STOP AT OUT (the defaul t setting): The printer continue s printing while a print cartridge is low. When the cartridg e is out, the printer cannot print.
Language feature The option to se t the default lan guage might appear when the printer is turned on for the first time, depending on the coun try/region in which you pu rchased the printe r. As you scroll through the availa ble options, the l ist appears in the language that is highlighted.
Using the printer control panel in shared environments If your printer is shared with oth er users, adhere to the following guidelines to ensure successful printer operation: ● Consult your system admin istrator before making changes to control-panel setting s.
42 Chapter 2 Control panel ENWW.
3 I/O configuration This chapter describes how to configure certain network parameters on the printer. ● USB configurat ion ● Network configuration ENWW 43.
USB configuration All printer models suppor t USB connections. The USB port is on the rig ht side of the printer. Connecting the USB cable Plug the USB cable i nto the printer.
Network configuration You might need to configure certain network para meters on the print er. You can conf igure these parameters from th e printer control panel, the e m bedded Web server, or for most ne tworks, from the HP Web Jetadmin softwa re. NOTE For more information about using the embedded Web server, see Using the embedde d Web server .
4. Press to highlight EMBEDDED JETDIRECT , and then press . 5. Press to highlight TCP/IP , and then press . 6. Press to select CONFIG METHOD . 7. Press to highlight MANUAL , and then press . 8. Press to highlight MANUAL SETTINGS , and then press . 9. Press to highlight SUBNET MASK , and then press .
● Provides only pertine nt information on the configuration page ● Allows the printer control panel to display protocol-spe cific error and warning messages To disable IPX/SPX NOTE Do not disab le this protocol in Windows-ba s ed systems that print to the printer using IPX/SPX.
Enhanced I/O (EIO ) configuration NOTE This feature is availab le for the HP Color LaserJet 3000 and 3800 Serie s printers only. If you are addi ng a print server to a base mode l (HP Color LaserJet 30 00 or HP Color LaserJet 3800), additional printer memo ry might be required.
4 Printing tasks This chapter describes how to perform basic printing tasks: ● Controlling print jobs ● Selecting print media ● Configuring tr ays ● Automatic media type sensin g (auto sense m.
Controlling print jobs In Windows, three se ttings affect how the printe r dri ver pulls media when you send a print job. Th e Source , Ty pe , and Size settings appear in the Page Setup , Print , or Print Properties dialog boxes in most software programs.
NOTE The names of commands a nd dialog boxes might vary depend ing on your software program. ● Page Setup dialog bo x : Click Page Setup or a similar command on the File menu of the program you are working in to open this dialo g box. Settings changed h ere override settings changed anywhere else.
Selecting print media You can use many types of paper and other print me dia with this printer. Before purchasing any p aper or specialized forms in quan tity, verify that your paper supplier has obtained and und erstands the print-media requireme nts that ar e specified in the HP LaserJet Printer Family Print Media Specification Guide .
To order HP Color LaserJet printing supplies: ● www.hp.co m/ go/ljsupplies in the U.S. ● www.hp.co m/ ghp/buyonline.html worldwide ENWW Selecting print media 53.
Configuring trays You can configure the printer trays by type and size . Lo ad different media in the printer trays and th en request media b y type or size in the software program. NOTE If you have used previous HP Color Lase rJet printers, yo u might be accustomed to configuring tray 1 to first mode or cassette mode .
There are three step s to set up custom paper. When all a re completed, the display returns to the PAPER HANDLING menu. After a custom size is set for a tray, the pr inter retains the sett ing un til you change it in the control panel. x y y 1 2 1 X dimension 2 Y dimension Unit of measure 1.
1 2 3 4 X Y 1 Page length (Y dimension) 2 Page width (X dimension) 3 Media length guides 4 Media width guides Use the following procedure to configure a tray for a custom size. Once a custom size is set for a tray, it will be retained until the me dia length guides are reset.
Loading paper into tray 1 CAUTION Avoid adding print media to tray 1 while th e pr inter is printing, or jams can occur. 1. Open tr ay 1. NOTE If printing on special me dia, such as envelopes, use tray 1. See Pri nting envelopes from tray 1 for more information.
4. Slide the width guides slightly wider than the print media. 5. Place print medi a into the tray w ith the side to be printed down, and the top, short ed ge in first. NOTE If you are printing on two sides, see Using 2- sided (duplex) printin g for loading instructions.
Printing envelopes from tray 1 Many types of en velopes can be printed from tray 1. Up to 10 envelopes can b e stacked in the tray. Printing performanc e depends on the construction of the envelope. In the s oftware, se t margins at l east 15 mm (0.6 in ) from the e dge of the env elope.
3. Set the paper-wid th guides. 4. Load as many a s 10 envelopes in the ce nter of tr ay 1 with the side to be printed on fa cing down, with the stamp area farth est fr om the printer, and the sh ort edg e toward the printer. Slide the envelopes into the printe r as far as they will go without forcing them.
3. If your softwar e does not automat ically format an envelope, specify Landscape for page orientation in the software p rogram. Use the guidelines in th e table that follows to set margins for return and destination addresses on Comme rcial #10 or DL envelopes.
2. Slide the output bi n extension out fro m the bin. 3. Adjust the length guide until the arrow points to the size that you are load ing. 4. Move the side width guide s until the arrow on t he right width guide points to the size that you are loading.
5. Load the media into the tray. If this is special p aper such as letterhead, load it face-up with the top edge toward the front of the tray. NOTE If you ar e duplex printing, see Using 2-sided (duplex) printing for loading instructions. 6. Make sure that the stack of media is flat and that the media is below the he ight tabs.
Loading tray 3 1. Pull the tray out of the printer and remove any media. 2. Raise the output bin exten sion. 3. Adjust the length guide until the arrow points to the size that you are load ing.
4. Move the side width guides until the arrow on th e ri ght width guide points to the size that you are loading. 5. Load the media into the tray. If this is special paper , such as letterhead, load it face-up with the top edge toward the front of the tray.
7. Slide the tray back into the printer. 66 Chapter 4 Printing tasks ENWW.
Automatic media type se nsing (aut o sense mode) The HP Color LaserJet 3000 and 3800 Series printers can automatically classify me dia into one of the following categories: ● Plain ● Transparency .
Tray 2 or tray 3 sensing Expanded sensing ● The printer stops the first five pages fed from each paper tray to sense the type and averages the five results. ● The printer assumes tha t the sixth and all subseq uent pages are of the same media type, until the printer is turned off or goes into sl eep mode, or until the tray is opened.
Using features in the Windows printer driver When you print from a software program, many of t he product features are av ailable from the prin ter driver. For comp lete information about the featu res that are available in th e printer driver, see the printer- driver Help.
Using watermarks A watermark is a notice, such as "Confidential," that is printed in the backg round of each page of a document. 1. Open the printer dr iver (see Opening the printer drivers ). 2. From the Effects tab, click the Watermarks drop-down list.
6. Click Save . 7. Click Close . The name that you sa ved appears in the pa per-size list for fu ture use. Using different paper and printing covers Follow these instru ctions for printing a first page that is d ifferent from other pages in the print job.
Setting the color options Options on the Color tab control how colors are interpreted and printed from software progra ms. You can choose either Automatic or Manual color options. ● Select Autom atic to optimize the color and halfton e settings for text, graphics, and photographs.
NOTE If you installed the HP Image Zone so ftware , you can use it to edit and furthe r enhance digital photos. Using the Services tab NOTE The Services tab is not a vailable for Windows 9x. If the product is connected to a network, use the Services tab to obtain prod uct and supply-status information.
Using features in the Macintosh printer driver When you print from a soft ware program, many of the printer features are av a ilable from the printer driver. For complete info rmation about the features that are availabl e in the printer driver, see the printer- driver Help.
Printing multiple pages on one sheet of paper You can print more than one page on a sing le sheet of paper. This feat ure provides a cost-effective w ay to print draft pages. 1. Open the printer driver (see Opening the printer drivers ). 2. Click the Layout pop-up menu.
Printing on special media Use these guidelines when p rinting on special types of media . Transparencies ● Handle transparencies usin g the edges. Oils from your fingers deposited on the transparency ca n cause print quality problems. ● Use only overhead tr ansparencies recommended for use in this printer.
Envelopes NOTE Envelopes can be printed only from tray 1. Set the tr ay media size t o the specific envelope size. See Printing envelop es from tray 1 . Adhere to the following guidelin es to help ensure proper printing on envelope s and to help prevent printer jams: ● Do not load mo re than 10 envelo pes into tray 1.
CAUTION In general, do not use p aper that is heavier than the media spec ification recommended for this printer. Doing so can cause misfeeds, pape r jams, reduced print quality, and excessive mechanical wear. Ho wever, some heavier media, su ch as HP Cover Stock, can be safely used.
Using 2-sided (duplex) printing NOTE Two-sided printing is ava ilable for the HP Color LaserJe t 3000dn, 3000dtn, 3 600dn, 3800dn, and 3800d tn printers. The printer can prin t on both sides of the paper. If the p rinter is not equipped with automati c 2-sided printing, see Manual 2-sided printi ng .
Control-panel settings for automatic 2-sided printing Many software programs includ e 2-sided printing setti ngs. If your software program or printer driver does not include 2-sided printin g options, you can adjust these settings through the con trol panel.
To manually print on two sides (du plex) 1. For tray 1, load letterhead paper face- up, with the bottom edge feeding first. For tray 2 (250 -sheet tray) or tr ay 3 (500-sheet tra y), load lett erhead pape r face-down, w ith the top edge at the b ack of the tray.
Managing special printing situations Printing a different first page Use the following procedure to print the first page of a document on a different med ia type than the re st of the document. Fo r example, you can print the first page of a document on letter head paper and the rest on plain pap er.
If several requests have bee n sent to the printer thro ugh your software , they might be waiting in a print queue (for example, in Windows Print Manage r). See the software documentation for sp ecific instructions about ca nceling a print request from the comp uter.
Managing stored jobs NOTE This feature is availab le for the HP Color LaserJet 3000 and 3800 Serie s printers only. NOTE This feature is availab le only for pr inters with inst alled hard dr ives. To store p rint jobs on the printer, use the Job St orage tab in the printer driver Pr operties dialog bo x.
Managing memory The HP Color Lase rJet 3000 and 3800 Series prin ters support up to 512 MB of memory. You can add additional memory by in stalling a dual inline memo ry module (DIMM) in the DIMM slot, which accepts 128, 256, or 512 MB of RAM. For in formation a bout installing memory, see Working with memory .
86 Chapter 4 Printing tasks ENWW.
5 Managing the printer This chapter describes how to manag e the printer: ● Using printer information page s ● Configuring e-mail alerts ● Using the embedded Web server ● Using the HP Easy Pr .
Using printer information pages From the printe r control panel, you can print pages that give details about the printer and its current configuration . The table belo w provides the pr ocedures for printing the information pa ges. NOTE Printer information pages fo r the HP Color LaserJet 3600 Series pr inter are available in English on ly.
Page descript ion How to print the page Color usage log Shows color use statistics for the printer . 1. Press Menu . 2. Press to highlight INFORMATION , and then pr ess .
Configuring e-mail alerts NOTE If your host software does not support e-ma il, this feature migh t not be available on the HP Color LaserJe t 3600 Series printer. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer.
Using the embedded Web server NOTE The HP Color Lase rJet 3600 Se ries printer e mbedded Web se rver provides network configuration and status informatio n only. NOTE When the pr inter is directly connected to a computer, use the HP Easy Printer Care Software to view the printer status.
Tab or section Description Information tab Provides printer, status, and configuration information. ● Device Status : Shows the printer status and shows the life remainin g of HP supplies, with 0% indicating that a supply is e mpt y. The page also shows the type and size of print paper set for each tray.
Tab or section Description Networking tab Provides the ability to change network settings from your computer. Network administrators can use this tab to c ontro l network-related settings for the printer when it is connected to an IP-based network.
Using the HP Easy Printer Care Software The HP Easy Printer Care Software is an application that you can use for the following tasks: ● Check the pr inter stat us. ● Check supplies status. ● Set up alerts. ● Gain access to troubleshooting and mai ntenance tools.
Section Description Support tab Provides help informatio n and links. ● Provides device information, includi ng alerts for items needing attention. ● Provides links to troubles hooting information and tools. ● Provides links to the HP Web site for regi stration, support, and for ord ering supplies.
Using the HP Printer Utility for Macintosh Use the HP Printer Utility to configu re and maintain a printer from a Mac OS X V10.2 or V10.3 computer. Opening the HP Printer Utility To ope n the HP Pri nter Util ity in Mac OS X V10.2 1. Open the Find er, and then click Appl ications .
Item Description IP Settings Changes the printer network settings and provides access to the embedded Web server. Additional Settings Provides access to the embedded Web server. E-mail Alerts Configures the printer to send e-mail notices for certain events.
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6C o l o r This chapter describes how to produce the best possible colo r printing: ● Using colo r ● Managing color ● Matching colors ENWW 99.
Using color The HP Color La serJet 3000, 3600, and 3800 Seri es printers provide automa tic color features that generate excellent color results. Carefully designed and tested color tabl es provide smooth, accurate color rendition of all printable colors.
The sRGB standard improv es your ability to match colors between the printe r, the computer monitor, and other input devices automatically, a nd eliminates the nee d to become a color expert. Printing in four colors (CMYK) NOTE This feature is avai lable for the HP Color LaserJe t 3000 and 3800 Series printers only.
Managing color Setting color option s to Automatic typically produces the best p ossibl e print quality for color documents. However, you sometimes might want to print a color document in gra yscale ( black and white) or change one of the printe r color options.
Setting description Setting options Neutral G rays The Neutral Grays setting (available for the HP Color LaserJet 3000 and 3800 Seri es printers only) determines the method for creating gray colors use d in text, graphics, and photographs. ● Black Only generates neutral colors (grays and black) by using only black toner.
The HP Color La serJet 3000 and 3800 Series printers include a RESTRICT COLOR USE setting for networked printe rs. A network administra tor can use th e setting to restrict user access to the color printing features in order to cons erve color toner. If you are unable to print in color, see your network administrato r.
Matching colors The process of matching printe r output color to yo ur computer screen is comp lex, because printers and computer monitors use differ ent meth ods of producing color.
Use the following procedure to print colo r samples from the printer control panel: 1. Press Menu . 2. Press to highlight INFORMATION , and then press . 3. Press to highlight PRINT CMYK SAMPLES (HP Color LaserJet 3000 and 3800 Series printers only) or PRINT RGB SAMPLES , and then pres s .
7 Maintenance This chapter describe s ways to maintain your printer. The following topics are covered: ● Managing supplies ● Replacing supp lies and parts ● Cleaning the printer ENWW 107.
Managing supplies Using, storing, and monitoring print cartridges can help ensure quality printer output. Supplies life The life of th e print cartridge depen ds on usag e patterns and the amount of tone r that print jobs require.
1 2 3 Figure 7 -1 Printer display 1 Message/Prompt area 2 Supplies gauge 3 Print cartridge colors from left to righ t: black, yellow, cyan, and magenta For more precise levels, follow the instructions in the table below to print a supplies status page.
HP print cartridges When you use a genuine new HP print cartridg e, you can obtain the fol lowing supplies information: ● Percentage of supplies remaining ● Estimated number of page s remaining .
Replacing supplies and parts Carefully follow the gu idelines in this section when re placing printer supplies. Supply replacem ent guidelines To facilitate the replacement of supplies, keep the following guidelin es in mind when setti ng up the printer.
To change the print cartridg e 1. Open the front door. CAUTION Do not place anything on the transfer un it and do not touch the transfer unit, which is located o n the inside of the front door. 2. Remove the used print cartridge from the printer. 3. Remove the new print cartridge from the ba g.
4. Grasp both sides of the print ca rtridge and distribu te the toner by gently rocking the p rint cartridge from side to side. CAUTION Do not touch the shutter or the surface of the ro ller. 5. Remove the orange shipping locks and the shipping tape attached to the lef t shipping lock from the new print cartridge.
7. Firmly close the front door. After a short time , the control panel should di splay Ready . 8. Installation is comple te. Place the used print cartri dge in the box in wh ich the new cartridge arrived. See the enclosed recycling guide for re cycling instructions.
Cleaning the printer During the printing proc ess, paper, toner, and dust particle s can accumulate inside the printer. Over time, this buildup can cause print-quality problems, su ch as toner specks or smearing. Thi s printer has a cleaning mode that can correct and prevent these type s of problems.
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8 Problem solving This chapter describe s what to do if problems a rise with your printer. ● Basic troubleshooti ng checklist ● Control-panel message types ● Control-panel messages ● Jams ● .
Basic troubleshooting checklist If you are experiencin g problems with the printer, use th e following checklist to identi fy the cause of the problem: ● Is the printer connected to power? ● Is th.
Control-panel message types Four types of control-panel messages can indicate the status of or problems with the printer. Message type Description Status messages Status messages reflect the current state of the pr inter. They inform you of normal printer o peration and require no interactio n to clear them.
Control-panel messages Control panel mes sage Description Recommended action 10.32.YY UNAUTHORIZED SUPPLY Unauthorized supply in use alternates with For help press A new, non-HP supply has been installed. This message appears until an HP su pply is installed or you press .
Control panel message Descrip tion Recommended action Clear jam then press If the message persists after clearing all pages, contact HP Support. 13.XX.YY JAM IN TRAY 2 A page is jammed in tray 2. Re move tray 2, clear the jam, and then reinstall tray 2.
Control panel mes sage Description Recommended action 22 PARALLEL I/O BUFFER OVERFLOW alternates with To continue press For the HP Color LaserJet 3000 a nd 3800 Series printers only. The printer parallel buffer has overflowed during a busy state. 1. Press to continue printing.
Control panel message Descrip tion Recommended action Ensure that all trays are configured correctly before printing again. See C onfiguring trays for more information. 41.X ERROR alternates with To continue press A printer error has occurred. 1. Press to continue or press for more info rmation.
Control panel mes sage Description Recommended action NOTE This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed. 62 NO SYSTEM No system was found. 1. Turn the printer off and then on.
Control panel message Descrip tion Recommended action 8X.YYYY EMBEDDED JETDIRECT ERROR The HP Jetdirect embedded print server has encountered a critical error.
Control panel mes sage Description Recommended action Cleaning... The printer is processing the cleaning page. No action necessary. Clearing event log This message appears while the event log is cleared. The printer then re turns to the SERVICE menu. No action necessary.
Control panel message Descrip tion Recommended action See Replacing supplies and parts for more information. INFLATE FAILURE An error has occurred during a firmwa re upgrade. 1. Reinstall the firmware. 2. If the problem persists, contact HP Support. Initializing This message appears when the printer is turned on and begins initialization.
Control panel mes sage Description Recommended action DO NOT POWER OF F specifies a sequence number indicating the current program being loaded. For the HP Color LaserJet 3000 a nd 3800 Series printers only. MANUALLY FEED <TYPE> <SIZE> alternates with For help press Tray 1 is empty and no other tr ay is available.
Control panel message Descrip tion Recommended action ORDER <COLOR> CARTRIDGE alternates with Ready The identified print cartridge is nearing the end of its useful life. The printer is ready and will print for the estimated number of pages indicated.
Control panel mes sage Description Recommended action Printing... EVENT LOG The printer is generating the event log page. The printer will return to the Ready state when the page has printed. For the HP Color LaserJet 3000 a nd 3800 Series printers only.
Control panel message Descrip tion Recommended action RAM DISK DEVICE FAILURE alternates with Ready To clear press For the HP Color LaserJet 3000 and 3800 Series p rinters only . The RAM disk has failed. 1. Printing can continue for jobs that do not require the RAM disk.
Control panel mes sage Description Recommended action REPLACE <COLOR> CARTR IDGE alternates with To continue press . The print cartridge is nearing the end of its useful life and the REPLACE SUPPLIES setting in SYSTEM SETUP is set to STOP AT LOW .
Control panel message Descrip tion Recommended action HP Color LaserJet 3000: The printer is set to print in black only, but the job is in color. HP Color LaserJet 3800: The message appears when the printer is set to COLOR IF ALLOWED and you or your software program are not authorized to print in color .
Control panel mes sage Description Recommended action For help press alternates with Ready TRAY XX OPEN OR EMPTY alternates with Ready The tray is open or empty, b ut the current print job does not require this tray.
Control panel message Descrip tion Recommended action USB STORAGE FILE SYSTEM IS F ULL alternates with Ready To clear press For the HP Color LaserJet 3000 and 3800 Series p rinters only . The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.
Jams Use this illustration to troubleshoot jams in th e printer. For instructio ns to clear jam s, see Clearing jams . 1 2 3 4 5 6 Figure 8-1 Jam loca tions (printer shown without option al tray 3) 1 .
5. Press to highlight OFF , and then press . 6. Press Menu to return to the Ready state. ENWW Jams 137.
Common causes of jams Common causes of jams 1 Cause Solution The media does not m eet specifications. Use only media that meet s HP specifications. See Supported media sizes . A component is installed incorrectly. Verify that all print cartridges, the transfer unit, and the fuser are correctly in stalled.
Clearing jams Procedures in the followin g sections correspond wi th a jam message that might appear on the control panel. Jam in tray 1 1. Remove the media from th e tray. 2. Grasp the ja mmed sheet by bot h corners and pull. 3. Place the media sta ck in tray 1.
4. Confirm that the media g uides are against the stack without bending it an d that the stack does not extend above the fil l tabs. 5. Press to resume printing. Jam in tray 2 or tra y 3 1. If the optional tray 3 is installe d, pull it out and place it on a fl at su rface.
4. If the jammed sheet is visible, remove it. 5. If the sheet is not visible, check inside the printer at the top of the tray open ing. Remove any jammed media. 6. Replace tray 2 and option al tray 3. NOTE Use tray 1 when printin g on heavier paper. See Printing on special media for more information.
Jam inside the fuser area (top cover ) 1. Open the top cover. 2. If the jammed sheet i s visible, remove it and then close the top co ver. 3. If the sheet is not visibl e, turn off the printer. WARNING! The fuser will be hot. Wai t 10 minutes be fore proceeding.
4. Place your thumbs on the fuser latches, squeez e the latches, and pull up on the fu ser to remove it. 5. On the fuser, lift the shut ter door. CAUTION Do not open the shutter door while the fuser is in the printer. 6. Remove any jammed sheets. NOTE If the sheet tea rs, make sure that all fragments are removed before you resume printing.
7. Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place. 8. Close the to p cover and then turn on the printer. Jam inside the front door 1. Open the front door.
2. Remove any visible media. 3. Locate the green registra tion-plate tabs that are be low the bottom print cartridge. 4. Press the tabs, and then lift the registration pla te. Remove any jammed media, and then return the registration plate to its closed position.
5. Close the fr ont door. Jam in the duplex pa th NOTE This issue occurs only in models that provide automatic 2-sided printin g. 1. Turn off the printer, and open the top cover.
3. Rotate the transfer uni t up and away from the front door. 4. Remove any jamme d sheets from under the tra nsfer unit. 5. Locate the green registra tion-plate tabs that are be low the bottom print cartridge.
6. Press the tabs, and then lift the registration plate. Remove any jammed media, and then retu rn the registration plate to its closed positi on. NOTE If the shee t tears, make sure that all fragments a re removed before resuming printing. 7. Close the fron t door and then turn on the printer.
Paper-handling problems Use only media that meets the s pecifications outlined in the HP LaserJet Printer Family Print Media Specification Guide . For ordering information, see Supplies and accessories . For paper specifications for this printer, see Supported media size s .
Printer pulls from an incorrect tray Cause Solution The media size is not configured correctly for the tr ay. Print a configuration page or use the control panel to determine the size for which the tray is configured. The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY , and the requ ested tray is empty.
Media does not feed f rom trays 2 and 3 Cause Solution Tray 3 (500-sheet paper feeder) does not appear as a tray option . Tray 3 appears as an option only if it is installed . Verify that tray 3 is correctly installed and that the p rinter driver has been configured to recognize tray 3.
Envelopes jam or will not feed into the printer Cause Solution This printer does not support the envelopes. See Supported media sizes or the HP LaserJet Printer Family Print Media Specification Guide . Tray 1 is configured for a size other than envelopes.
Printer will not perform duplexing (2-s ided printing) or duplexes incorrectly Cause Solution ● For Windows 2000 and Windows XP, click St art , and then click Printers . 2. Select the printer. 3. In the File menu, click Properties . 4. Click the Devi ce Setting s tab or the Configure tab.
Troubleshooting-information pages From the printer control panel, you can print information p ages that can help you diagnose printer problems. Page Description Paper-path-test page The paper-path-test page is useful for testing the pr inte r paper handling featu res.
Printer response problems The control-panel display is blank Cause Solution The printer power button is in the off position. Verify that the printer is on. Fans may run while the printer is in standby mode (off). The printer memory DIMMs (available on the HP Color LaserJet 3000 and 3800 Series pr inters only) are defective or installed incorrectly.
The printer is on, but nothing prints Cause Solution The printer is not configured correctly. See Changing printer contr ol-panel configuration settings . The computer por t is not configured or is not wo rking correctly. C onnect another peripheral to this port to verify that the port is working.
Cannot select the printer from the computer Cause Solution The network is not configured correctly for this printer . Use the network software to verify the printer netw ork configuration, or consult wi th the network administrator. The power receptacle is not working cor rectly.
Printer control-panel problems The following table lists common printer cont rol-pane l problems and suggested solutions for resolving them. Control-panel setting s do not work correc tly Cause Solution The printer control-panel display is blank, even when the fan is running.
Color-printing problems Printing black instead of color Cause Solution Grayscale is selected in the software program or printer driver. In the software program or printer driver, select Color mod e instead of Grayscale or Monochrome mode. The correct printer driver is not selected in you r software program.
Inconsistent colors print afte r installing a print cartridge Cause Solution Another print cartridge might be low. Check the supplies gauge on the control panel or print a supplies status page. See Using printer information pages . The printer might need ca libration.
Incorrect printer output Printer output problems Incorrect fonts p rint Cause Solution The font has not been correctly selected in the so ftware program. Reselect the font in the software program. The font is not available to the printer . (HP Color LaserJet 3000 and 3800 series printers only.
Partia l printout Cause Solution A memory-error message appears on the printer control panel. 1. Increase printer memory by deleting unneeded downloaded fonts, style sheets, and macros from the printer memory. or 2. Add more memory to the printer. The file that you are printing contains error s.
Macintosh problems This section lists problems t hat can occur when usin g Mac OS V9. x or Mac OS X. Solving problems with Mac OS V9. x NOTE Mac OS V9. x is supported f or the HP Color LaserJet 30 00 and 38 00 Series printe rs only. NOTE Use the Desktop Printer Utility to set up for USB and IP printi ng.
A print job was no t sent to the printe r. Cause Solution Ethernet hub, try connecting d irectly to the computer or use a different port. The interface cable might be defective or of poor qual ity. Replace the interface c able with a high-quality cable.
When connected with a USB cable, th e printer does not appear in the Desktop Printer Utility or t he Apple System Profiler after the driver is selected. Cause Solution NOTE The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB de vice.
The printer name, IP address, o r Rendezvous host name does not appear in t he printer list in the Print C enter or Printer Setup Utility. Cause Solution The wrong printer name, IP address, or Rendezvous host name is being used. Print a configuration page.
You are unable to p rint from a third-party USB card. Cause Solution This error occurs when the software for U SB printers is not installed. When adding a third-pa rty USB card, you might need the App le USB Adapter Card Support software. The most current ver sion of this software is available from the Apple Web site.
Software program problems Cannot change syst em selections Cause Solution The printer control panel locks out system software changes. Contact the network admin istrator. The software program does not support system changes. See the software program documentation.
Print-quality troubleshooting If you are experiencing p roblems with print quality, the foll owing sections might he lp you identify the cause of the prob lem. Print-quality problems associated with media Some print-quality problems arise from t he use of ina ppropriate media.
● If printed colors look wrong when printed, select different colors in the software program or pr inter driver. ● If you are using a reflective ov erhead projector with the printe d transparencies, use a standard overhead projector instead.
The printer returns to the Ready state after p rinting the print-quality-troubl eshooting pages. If you see print-quality defects o n the print-quality-tro ubleshooting pages, calibrate the printer. See Calibrating the printer . If defects continue to appear, go to th e appropriate Web site fo r your printer: ● www.
172 Chapter 8 Problem solving ENWW.
A Supplies and accessories ● To order supplies in the U.S., go to www.hp. com/ sbso/product/supplies . ● To order supplies worldwid e, go to www.hp.co m/ ghp/buyonline.html . ● To order supplies in Canada, go to www.hp.ca/ catalog/su pplies . ● To order supplies in Europe, go to www.
Parts and supplies Spare parts and supplies for this pr inter will be available for at leas t five years afte r production has stopped. The table below li sts available supplies and accessorie s for the HP Color LaserJet 3000, 3600, and 3800 Series printe rs.
Part Part number Type/size Media C2934A 50 sheets HP Color LaserJet Transparencies (letter) C2936A 50 sheets HP Color LaserJet Transparencies (A4) Q2419A HP LaserJet High Gloss paper (letter) C4179A 2.
Ordering by using the embedded Web server NOTE This feature is availab le for the HP Color LaserJet 3000 and 3800 Serie s printers only. Use the following steps to ord er printing supplies directly thro ugh the emb edded Web server (see Using the embedded Web server ).
B Service and support ENWW 177.
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet 3000, 3000n, 30 00dn, 3000dtn, 3600, 3600n, 3600dn, 3800, 3800n, 3800dn, and 3800dtn printers One-y.
Print cartridge limited warranty statement This HP product is warranted to b e free from defects in materials and workm anship. This warranty does not appl y to products that (a) have been re filled, .
HP maintenance agreements HP has several types of main tenance agreement s th at meet a wide range of support needs. Maintenance agreements a re not part of the standar d warranty. Support servic es may vary by area. Check with your lo cal HP dealer to de termine the services avail able to you.
Repacking the printer If your printer needs to b e moved or shipped to another loc ation, perform the follow ing procedure to repack the printer. CAUTION Shipping damage as a result of inade quate packing is the customer's responsibilit y. The printer must remai n upright during shipment.
182 Appendix B Service and support ENWW.
C Printer specifications The printer specification s provide information about the size and we ight, amount of power needed and used, and noise ou tput of the p rinter. The specificat ions also describe how the di fferent operating modes affect power consumption, he at output, and noise output.
Electrical specifications WARNING ! Power re quirements ar e based on the coun try/region wher e the printer is sold. Do not convert operating voltages.
Power-consumption specifications Table C -5 Power consumption (average, in watts) 1 Product Model Printing 2 Ready 3 Sleep 4 Off Heat output- Ready (BTU/ hour) 5 HP Color LaserJet 3000 409 29 13 0.5 100 HP Color LaserJet 3000n 409 29 13 0.5 100 HP Color LaserJet 3000d n 409 29 13 0.
Acoustic specifications Table C-6 Acoustic emissions for the HP Color LaserJet 3000 Seri es printers 1 Sound power level Declared per ISO 9296 Printing (15 ppm) 2 L WAd = 6.
Operating-environment specifications Table C -9 Operating envi ronment specifications Environment Recommend ed Allowed Temperature 17 to 25° C (62.6 to 77° F) 10 to 27° C (50 to 81° F) Humidit y 20 to 60% relative humidity (RH) 10 to 70% RH Altitude Not applicable 0 to 2600 m (0 to 8530 ft) NOTE These values are subject to chang e.
188 Appendix C Printer specifications ENWW.
D Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity (HP Colo r LaserJet.
FCC regulations This equipment has been tested an d found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are design ed to provide reasonable protection ag ainst harmful interference in a residential installation .
Environmental product stewardship program Protecting the environment Hewlett-Packard Company i s committed to providing q uality products in an environmentally so und manner. This product has been desig ned with several a ttributes to minimize impacts on our environment.
In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned to HP through the HP Printing Supplies Returns and Recycling Prog ram. An easy-to-use and free take back program is available in more than 35 countr ies/regions.
For recycling infor mation, you can go to www. hp.com/ recycle , or contact your local au thorities or th e Electronics Industries Alliance: ww w.eiae.
Declaration of conformity (HP Color LaserJet 3000 series) Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Na me: Hewlett-Packard Company Manufacturer's Addr .
Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800 series) Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard .
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Fo od and Drug Admin istration has implemented regu lations for lase r products manufa ctured since August 1, 1976. Co mpliance is mandatory for products ma rketed in the United States.
Laser statement for Finland Luokan 1 la serlaite Klass 1 Laser Apparat HP Color LaserJet 300 0, 3000n, 3000dn, 3 000dtn, 3600, 3600n, 36 00dn, 3800, 3800n, 3800dn, 3800dtn, lase rkirjoitin on käyttäjän kannalta turvalline n luokan 1 laserlaite.
198 Appendix D Re gulatory info rmation ENWW.
E Working with memory Printer memory NOTE The information in this appe ndix pertains to the HP Color LaserJet 3000 and 3800 Series printers only. The HP Color Lase rJet 3000 and 3800 Series prin ters have one dual inline memory mo dule (DIMM) slot.
Installing memory DIMMs You can install more memory fo r the printer, and you can also install a font DIMM to allow the printer to print characters for lan guages such as Chinese or the Cyrillic alphabet.
3. Place the formatter boa rd on a clean, fl at, grounded surface. To replace a DIMM that is currently installed, sp re ad the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out. 4. Remove the new DIMM from the antistatic package , and the n locate the alignment notch on the bottom edge of the DIMM.
6. Push down on the DIMM until both latches engage the DIMM. NOTE If you have difficulty inserting the DIMM, ma ke sure that the notch on the bottom of the DIMM is aligned with th e bar in the slot. If the DIMM still does not go in, make sure that you are using the correct DIMM type.
5. Click OK . 6. Go to Checking DIMM installati on . Checking DIMM installation Check that the DIMMs are installed correctly and working. To check DIMM installation 1. Turn the printer on. Check that the printer is in the Ready state after the it has gone through the startup sequence.
204 Appendix E Working with memo ry ENWW.
Glossary bidirectio nal communica tion Two -way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an In ternet prot ocol that a compu ter uses to find its IP address. calibration The process in which the printer makes internal adj ustments to produce the best print quality.
I/O Abbreviation for “inpu t/output,” re fers to computer-port settings. IP address Th e unique number assigned to a computer device that is connecte d to a network. IPX/SPX Abbreviation for “internetwork packe t exchange/sequenced packet exchange.
Index Symbols/Numerics 2-sided printing binding options 80 control panel settings 80 A A4 sizes s upported 15 A5 sizes s upported 15 accessibility features 6 accessories ordering 173 address, printer .
envelopes loading in tray 1 59 printing on 77 types suppor ted 14 EPS files, troubleshooting 164, 166 error messages, control panel 19 errors, auto- continuable 38 executive sizes supported 15 extende.
N n-up printing 71, 75 networks configuring 45 control panel use in 41 default gateway 46 disabling AppleTal k 47 disabling DLC/ LLC 47 disabling IPX/SPX 47 disabling prot ocols 46 HP Jetdirect print .
supplies ordering 173 replacement interva ls 108 supplies low configuring e-mail alerts 90 supplies out configuring alerts 90 supplies st atus control panel messages 19 printer feat ures 6 settings 39 supplies s tatus pag e printing 88 SupportPack, HP 180 system setup menu 28 T toner cartridge.
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© 2006 Hew lett -P ackar d Development C ompan y , L.P . www .hp.com *Q5982-90971* *Q5982-90971* Q 59 82- 9 0 97 1.
An important point after buying a device HP (Hewlett-Packard) 3800 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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If you already are a holder of HP (Hewlett-Packard) 3800, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) 3800.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) 3800. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) 3800 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
