Instruction/ maintenance manual of the product 2840 HP (Hewlett-Packard)
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HP C olor L a se rJet 2 8 20/2 8 3 0/2 8 4 0 U ser Gui de.
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HP Color LaserJet 2820/2830/2840 all-in-one User Guide.
Copyright and License © 2004 Copyright Hewlett-Packard Development Company, LP Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice.
Trademark Credits Adobe Photoshop® and PostScript are trademarks of Adobe Systems Incorporated. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.
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Service and support Web services For 24-hour access to information by using a modem or Internet connection World Wide Web: Updated HP device software, product and support information, and printer drivers in several languages can be obtained from http://www.
HP service information To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide . For service for your HP product in other countries/regions, call the customer support number for your country/region.
Table of contents 1 Device basics Quick access to device information ......... .................. .................. .................. . ..........................2 User guide links ..................... .................... ... .....................
5 Printing Printing from Windows ............ ............................................ . ................. ......... .........................38 To print from Windows ................. ..................... ... ....................................
To reduce or enlarge copies for the current job .......... .............. ...................... ........... ......67 To change the default copy size ....................... ...................................................... ..........68 Changing the copy-collation setting .
To set the answer mode ................................................................................................... 93 Changing ring patterns for call answering ........................ .............. .................... ............ ........94 To change ring patterns for call answering .
Scanning from the device and HP Director (Macintosh) ....................................................... 123 Scanning to e-mail .......................................................................................................... 12 3 Scanning to a file .
Create a new group list ......................... ........... ........................ .......................................160 Change settings, such as resolution and contrast, and optimize them for each fax ...... 160 Scan: How do I? .............
Changing the automatic document feeder (ADF) pickup roller assembly ............... .............197 To change the ADF pickup roller assembly ..... ................ ............ ............. ............. ........197 Cleaning the automatic document feeder (ADF) pickup roller assembly .
Fax reports ............... ................................ ..... ......... ........................................ .............. ...26 8 HP Toolbox ...................................................................................................
1 Device basics This section provides information about the following topics: ● Quick access to device information ● Device configurations ● Device features ● Device parts ENWW 1.
Quick access to device information User guide links ● Device parts ● Control panel ● Troubleshooting Where to look for more information Several references are available for use with this device.
A Web-based (HTML) user guide is also available. Go to http://www.hp.com/support/ clj2800series . After connecting, select Manuals . Online Help —Contains information about device options that are available from within the printer drivers. To view a Help file, open the online Help through the printer driver.
Device configurations The device is available in the following configurations. HP Color LaserJet 2820 all-in-one The HP Color LaserJet 2820 all-in-one printer, scanner, copier is a four-color laser pr.
HP Color LaserJet 2840 all-in-one The HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier has the same features as the HP Color LaserJet 2830 all-in-one, including high-capacity color print cartridges that can print up to 4,000 pages at 5% coverage, and it includes a 250-sheet tray (tray 2) for standard sizes.
Device features Feature HP Color LaserJet 2820/2830/2840 all-in-one Color printing ● Provides laser printing in full color by using the four process colors: cyan, magenta, yellow, and black (CMYK). For more information, see Printing with color . Copy ● Provides full-color copying from letter/A4- sized scanner glass.
Feature HP Color LaserJet 2820/2830/2840 all-in-one Networking ● TCP/IP ● LPD ● 9100 Memory card slot (HP Color LaserJet 2840 all- in-one only) The device can read the following memory-card type.
Feature HP Color LaserJet 2820/2830/2840 all-in-one A ccessibility ● Online user guide that is compatible with text screen-readers. ● Print cartridges and the imaging drum can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand.
Device parts Before using the device, familiarize yourself with the parts of the device. Front view 1 power switch 2 top (face-down) output bin 3 control panel 4 scanner release button 5 memory card s.
Interface ports The device has two interface ports: a 10/100Base-T (RJ-45) network port and a Hi-Speed USB 2.0 port. The HP Color LaserJet 2830/2840 all-in-one models also have fax ports.
Control panel Use the following illustrations to identify the device control-panel components for your device. HP Color LaserJet 2820 all-in-one printer, scanner, copier 1 Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control-panel display and dial telephone numbers for faxing.
12 Chapter 1 Device basics ENWW.
2 Software This section provides information about the following topics: ● Printer drivers ● Uninstalling the printing software ENWW 13.
Printer drivers Software and supported operating systems For easy device setup and access to the full range of device features, HP strongly recommends that you install the software that is provided.
Feature Windows 2000, XP 1 Windows 98 SE, ME Windows NT Macintosh OS 9.2.2 Macintosh OS 10.2, 10.3 UNIX®, Linux OS/2 Fax software - HP Color LaserJet 2830/2840 all- in-one models only Storage driver .
Gain access to advanced device features through the printer driver (or the Print dialog box for Macintosh operating systems). To open a Windows print driver, complete the following steps: 1. On the Windows taskbar, click Start , click Settings , and then click Printers .
Select a printer driver based on the way you use the device. ● Use the PCL 6 printer driver to take full advantage of the device features. ● Use the PostScript (PS) printer driver for compatibility with PS needs. Certain device features are not available in this printer driver.
Note For Macintosh computers, HP Toolbox is not supported. Embedded Web server (EWS) The EWS is a Web-based interface that provides simple access to device status and device configurations, including network configurations and Smart Printing Supplies (SPS) functionality.
This is the recommended installation option. Select this option to install the software needed to print and scan from your computer, plus the following programs: ● HP Toolbox: This program lets you easily monitor and set up the device settings from your computer, and it offers device Help and troubleshooting.
Uninstalling the printing software Uninstall software by using the following directions for your operating system. Using Add or Remove Programs to uninstall Use the Add or Remove Programs method in Windows to remove the device software. This method does not require you to have the software CD.
3 Media specifications This section contains information about specifications for the quality of media, guidelines for media usage, and guidelines for media storage.
General guidelines Some media might meet all of the guidelines in this manual and still not produce satisfactory results. This problem might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.
Supported media weights and sizes For optimum results, use conventional 75 to 90 g/m 2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, and bent edges.
Optional tray 2 specifications Media Dimensions 1 Weight Capacity 2 Letter 216 by 279 mm (8.5 by 11 inches) 60 to 105 g/m 2 (16 to 28 lb) 250 sheets of 75 g/m 2 (20 lb) paper A4 210 by 297 mm (8.3 by 11.7 inches) A5 148 by 210 mm (5.8 by 8.3 inches) B5 (ISO) 176 by 250 mm (6.
Printing and storage environment Ideally, the printing and media-storage environment should be at or near room temperature, and not too dry or too humid. Remember that paper absorbs and loses moisture rapidly. Heat works with humidity to damage paper.
26 Chapter 3 Media specifications ENWW.
4 Using the device This section provides information about using the HP Color LaserJet 2820/2830/2840 all-in- one. ● Loading trays ● Using the device control panel ENWW 27.
Loading trays Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Note Because tray 2 is not included for all models, it is referred to as optional tray 2 in this documentation. Loading tray 1 Tray 1 (the multipurpose tray) holds up to 125 sheets of paper or other print media, or it holds up to 10 envelopes.
5. Slide the media-width guides inward until they lightly touch the print media stack on both sides without bending it. Make sure that the print media fits under the tabs on the media- width guides. CAUTION Wait for the printer to finish printing before closing tray 1.
3. Extend the paper-length adjustment control at the rear of the tray until the arrow on the markings on the tray points to the size that you are loading. 4. Load the paper. If this is special paper such as letterhead, load it with the side to be printed upon face-down and the top edge toward the front of the tray.
To load originals into the automatic document feeder (ADF) Note The ADF capacity is up to 50 sheets of 75 g/m 2 (20 lb) media. The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches). For smaller sizes, use the flatbed scanner. The maximum size for media in the ADF is 216 by 381 mm (8.
Using the device control panel You can configure settings at the device control panel. Changing the device control-panel display language Use this procedure to print reports or to display messages on the device control-panel display in a language other than the default for your country/region.
Changing the default paper tray configuration The default tray configurations (size and type) are set to Any , which means that any type and any size of supported media can be printed from that tray. Configure your trays for the size and type using the following instructions only if you regularly need to print on a specific size and type of media.
To change the alarm volume The alarm sounds when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, depending on the type of error. 1. Press M ENU . 2. Use the < or the > button to select System setup , and then press E NTER .
To change the device control panel key-press volume The key-press volume controls the sound that is made when a device control-panel button is pressed. 1. Press M ENU . 2. Use the < or the > button to select System setup , and then press E NTER .
36 Chapter 4 Using the device ENWW.
5 Printing This section provides information about common printing tasks. ● Printing from Windows ● Printing from the Macintosh OS ● Printer drivers ● Maximizing print speed for letter-size pa.
Printing from Windows To print from Windows 1. Make sure that print media is loaded in the printer. 2. At your computer, open a document. 3. On the File menu, click Page Setup or a similar command. Make sure that the settings are correct for this document.
Printing from the Macintosh OS To print from the Macintosh OS 1. Make sure that paper is loaded in the printer. 2. On the File menu, click Page Setup . 3. Make sure that this printer is selected on the Format for pop-up menu. 4. Select the size of paper onto which you are printing.
Printer drivers Using the PCL printer-driver Help (Windows only) When you are in the printer driver, you can use its Help, which is separate from the Help in a program. You can activate Help for the printer driver in two ways. ● Click the Help button anywhere it appears in the printer driver.
Printing in grayscale If you have a document that you created in color, it will automatically print in color. Or, you can set the printer to print a color document in grayscale (black and white) only. ● Windows: Select the Print In Grayscale option on the Color tab of the printer driver.
Note If you are using Windows 2000, you must have Administrator privileges to save Quick Sets. ● Windows: Create Quick Sets from most printer-driver tabs. Later, you can gain access to Quick Sets on the Finishing tab in the printer driver. ● Mac OS: This feature is not supported.
Maximizing print speed for letter-size paper The printer can print at 20 ppm in black on letter-size paper. When printing letter-size pages from tray 2, this happens automatically. For tray 1, the printer is set at the factory to print 19 ppm in black on letter-size paper.
Selecting an output location The printer comes with the top output bin and a rear output door for printing to a straight- through paper path. Print jobs emerge from the top output bin when the rear output door is closed. Print jobs emerge from the back of the printer when the rear output door is open.
Setting a custom paper size Use the Custom Paper feature to set up the printer to print to sizes other than standard ones. ● Windows: Try to set this setting from one of these locations, in this order: the Page Setup dialog box in the program, the Print dialog box in the program, or the Paper tab in the printer driver.
Printing on special media Use these guidelines when printing on special types of media. Note Use the rear output door (straight-through paper path) when printing on special media. Glossy paper ● In either the software application or the driver, select Glossy as the media type, or print from a tray that is configured for glossy paper.
● When duplex printing on the HP Color LaserJet 2820/2830/2840 all-in-one, load preprinted forms and letterhead into tray 2 first side up, top edge toward the back of the tray. To load preprinted forms and letterhead into tray 1, load them with the first side down, bottom edge in first.
HP LaserJet Tough paper When printing on HP LaserJet Tough paper, use the following guidelines: ● Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems. ● Use only HP LaserJet Tough paper with this printer.
Printing on different paper for the first page Printing on different paper for the first page is useful if, for example, you are printing a letter that uses letterhead on the first page and plain sheets for the subsequent pages. The size for all pages of the print job must be the same in the printer driver.
Printing on both sides (duplexing manually) To print on both sides of the paper, you have to return to the printer and reinsert the paper manually after the first side has printed. CAUTION Do not print on both sides of labels or transparencies. Damage to the printer and jams might result.
Printing booklets Note Printing booklets is not supported for Macintosh. You can print booklets on letter, legal, or A4 print media. To print booklets 1. Load the print media in the media input tray. 2. In the software program, open the device properties (printer driver).
8. Place the pages from side one in the input tray again. Side one should be facing down with the top edge feeding into the device first. 9. Click OK (on the computer screen), and wait for side two to print.
Canceling a print job If your print job is currently printing, you can cancel it by pressing C ANCEL on the device control panel. CAUTION Pressing C ANCEL clears the job that the device is currently processing.
54 Chapter 5 Printing ENWW.
6 Printing with color This chapter describes how the device provides great color printing. This chapter also describes ways to produce the best possible color prints.
Changing the color settings When you are printing in color, the printer driver is automatically set to the optimal color settings. However, you can manually make adjustments to how the device prints in color for text, graphics, and photographs. See Managing color options for more information.
Using color This device offers great color as soon as you set it up. It provides a combination of automatic color features to generate excellent color results for the general user, plus sophisticated tools for the experienced color user.
Managing color options Setting color options to Automatic typically produces the best possible print quality for color documents. However, in some situations, you might want to print a color document in grayscale (black and shades of gray) or to change one of the device color options.
Halftone options Halftoning is the method by which the device mixes the four primary colors (cyan, magenta, yellow, and black) in varying proportions to create millions of colors. Halftone options affect the resolution and clarity of your color output.
Matching colors The process of matching device output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color.
7 Copy Use these instructions to perform copying tasks with the device: ● Starting a copy job ● Canceling a copy job ● Adjusting the copy quality ● Adjusting the lighter/darker (contrast) sett.
Starting a copy job To make copies with the device, use the following instructions. 1. Load your original document onto the flatbed scanner face-down (one page at a time) with the upper-left corner of the document located in the lower-right corner of the glass.
Canceling a copy job To cancel a copy job, press C ANCEL on the device control panel. If more than one process is running, pressing C ANCEL clears the process that currently appears on the device control- panel display. Note If you cancel a copy job, clear the original document from the flatbed scanner or from the automatic document feeder (ADF).
Adjusting the copy quality The factory-set default for copy quality is Text . This setting is the best for items that contain mostly text. When making a copy of a photo or graphic, you can select the Photo setting to increase the quality of your copy.
Adjusting the lighter/darker (contrast) setting The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only. To adjust the lighter/darker setting for the current job 1.
Reducing or enlarging copies The device can reduce copies to as little as 25% of the original or enlarge copies to as much as 400% of the original. It can also make the following reductions or enlarge.
To reduce or enlarge copies for the current job To reduce or enlarge copies for the current job only, use the following instructions. 1. On the device control panel, press R EDUCE /E NLARGE . 2. Select the size to which you would like to reduce or enlarge the copies in this job.
To change the default copy size Note The default copy size is the size to which copies are normally reduced or enlarged. If you keep the factory default size setting of Original=100% , all copies will be the same size as the original document. 1. Press M ENU .
Changing the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.
Changing the number of copies You can choose to have the default number of copies be any number from 1 to 99. To change the number of copies for the current job 1. Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you want to make for your current job.
Copying photos, two-sided originals, or books To copy a photo Note Photos should be copied from the flatbed scanner, not from the automatic document feeder (ADF). 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the lower-right corner of the glass.
5. Collate the odd- and even-numbered printed copies. To copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass. 2. Gently close the lid. 3. Gently press down on the lid to press the book to the flatbed scanner surface.
8 Fax Use the following instructions to perform fax tasks: ● Specifying the fax settings ● Sending faxes ● Using manual dial ● Redialing manually ● Canceling a fax job ● Sending faxes by u.
● Changing the silence-detect mode ● Creating stamp-received faxes ● Setting the fax-error-correction mode ● Changing the V.34 setting Note Many of the functions that are described in this chapter also can be performed by using the HP Toolbox.
Specifying the fax settings Before you can begin using the device fax features, you must complete the following tasks: ● Setting the time and date ● Setting the fax header Note If you are installing the device software on your computer, you can skip the remaining instructions in this chapter.
To set the time and date To set or change the time and date, use the following steps. If you need help entering any information, see To enter text from the control panel . 1. On the device control panel, press M ENU . 2. Use the < or the > button to select Time/Date,Header , and then press E NTER .
Sending faxes This section describes how to fax a document. To adjust the resolution for the current fax job 1. On the device control panel, press R ESOLUTION to show the current resolution setting. 2. Use the < or the > button to select the appropriate resolution setting.
To send a fax to multiple recipients You can send a fax to several fax numbers at once. If you want to send a fax to a group of fax numbers that you have assigned to a group-dial entry, see To send a fax by using a group-dial entry .
To send a fax to a group manually (ad hoc faxing) Use the following instructions to send a fax to a group of recipients that has not been assigned a group-dial entry: 1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner.
Using manual dial Usually, the device dials after you press S TART F AX . At times, however, you might want the device to dial each number as you press it.
Redialing manually If you want to send another document to the last fax number that was dialed, use the following procedure to redial manually. If you are trying to resend the same document that you sent the first time, wait until the automatic redial attempts have stopped or until you have stopped them yourself.
Canceling a fax job Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or received. To cancel the current fax job Press C ANCEL on the control panel. Any pages that have not been transmitted are canceled.
Sending faxes by using the software This section contains basic instructions for sending faxes by using the software that came with the device. All other software-related topics are covered in the software Help, which can be opened from the software-program Help menu.
To send a fax from a third-party application, such as Microsoft Word (all operating systems) 1. Open a document in a third-party program. 2. Click the File menu, and then click Print . 3. Select the fax print driver from the printer drop-down list. The fax software appears.
Receiving faxes You can receive faxes to the device or to your computer. In general, incoming faxes to the device are automatically answered. However, if you change the devices that are connected to the same telephone line as the device, you must change how the device answers incoming faxes.
Sending a fax by dialing from a telephone Occasionally, you might want to dial a fax number from a telephone that is connected to the same line as the device. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can precede the fax with a voice call to let that person know that the fax is coming.
Changing the default light/dark (contrast) setting The contrast affects the lightness and darkness of an outgoing fax as it is being sent. To change the default light/dark (contrast) setting The default light/dark setting is the contrast that is normally applied to items that are being faxed.
Changing the default resolution setting Resolution, in dots per inch (dpi), affects the quality of faxed documents. It also affects the transmission speed as a higher resolution produces a larger file, which requires more time to transmit. The factory-set default resolution setting is Fine .
Changing the default glass-size setting This setting determines which paper size the flatbed scanner scans when you send a fax from the scanner. The factory-set default is determined by the region/country in which you purchased the device. To change the default glass-size setting 1.
Selecting tone-dialing or pulse-dialing mode Use this procedure to set the device to tone-dialing or pulse-dialing mode. The factory-set default is Tone . Do not change this setting unless you know that your telephone line cannot use tone dialing. To select tone-dialing or pulse-dialing 1.
Changing the redial settings If the device was unable to send a fax because the receiving fax machine did not answer or was busy, the device attempts to redial based on the redial-on-busy, redial-on-no-ans wer, and redial-on-communicat ion-error options.
Receiving faxes to your computer To receive faxes to your computer, you must turn on the receive-to-PC setting in the software (see the device software Help).
Setting the answer mode Depending on your situation, you can set the device answer mode to Automatic or Manual . The factory-set default is Automatic . ● Automatic: In this answer mode, the device answers incoming calls after a specified number of rings or upon recognition of special fax tones.
Changing ring patterns for call answering Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the device can answer fax calls.
Changing the rings-to-answer setting When the answer mode is set to Automatic , the device rings-to-answer setting determines the number of times the telephone rings before the device answers an incoming call.
Changing autoreduction settings for incoming faxes If the fit-to-page option is turned on, the device automatically reduces long faxes up to 75 percent to fit the information on the default paper size (for example, the fax is reduced from legal to letter size).
Blocking or unblocking fax numbers If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel.
About speed-dial entries, one-touch keys, and group-dial entries You can store frequently dialed fax numbers or groups of fax numbers as one-touch keys, speed-dial entries, or group-dial entries. In the device phone book, a total of 120 entries are available for speed-dial entries and group-dial entries.
To delete speed-dial entries and one-touch keys 1. On the device control panel, press M ENU . 2. Use the < or the > button to select Fax setup , and then press E NTER . 3. Press E NTER to select Phone Book . 4. Press E NTER to select Individual setup .
Note Speed-dial entries, one-touch keys, and group-dial entries are more easily programmed from the software. For instructions about programming speed-dial entries, one-touch keys, and group-dial entries by using the HP Toolbox, see the HP Toolbox online Help.
To delete an individual from a group-dial entry 1. On the device control panel, press M ENU . 2. Use the < or the > button to select Fax setup , and then press E NTER . 3. Press E NTER to select Phone Book . 4. Use the < or the > button to select Group setup , and then press E NTER .
Using dialing characters When using the control panel to enter your name in the header or to enter a name for a one- touch key, speed-dial entry, or group-dial entry, press the appropriate alphanumeric button repeatedly until the letter that you need appears.
Inserting a dial prefix A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50. The default setting is Off .
Sending a delayed fax You can schedule a fax to be sent automatically at a future time to one or more people. When you complete this procedure, the device scans the document into memory and returns to the Ready state so that you can perform other tasks.
Changing the detect-dial-tone setting Normally, the device begins dialing a fax number immediately. If you are using the device on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the device from sending a fax while someone is on the telephone.
Using billing codes If the billing codes feature has been turned on, the user will be asked to enter a billing code for each fax. The billing number is credited for each fax page that is sent. This includes all types of faxes except for poll-received, fax-forwarded, or computer-downloaded faxes.
Reprinting a fax If you want to reprint a fax because the print cartridge was empty or if the fax was printed on the wrong type of media, you can try to reprint it. The amount of memory that is available determines the actual number of faxes that are stored for reprinting.
Deleting faxes from memory Use this procedure only if you are concerned that someone else has access to your device and might try to reprint faxes from the memory.
Using fax forwarding You can set your device to forward incoming faxes to another fax number. When the fax arrives at your device, it is stored in the memory.
Making an extension telephone available to receive faxes With this setting turned on, you can alert the device to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad (in tone-dial mode only). The default setting is On .
Using fax polling If someone else has set up a fax to be polled, you can request that the fax be sent to your device. (This is known as polling another machine). To poll (request a fax from) another fax machine 1. On the device control panel, press M ENU .
Changing the silence-detect mode This setting controls whether or not you can receive faxes from older-model fax machines that do not emit a fax signal during fax transmissions. At the time of this publication, these silent-model fax machines represented very few of the fax machines in use.
Creating stamp-received faxes The device prints the sender identification information at the top of each received fax. You can also choose to have your own header information included on each received fax to confirm the date and time that the fax was received.
Setting the fax-error-correction mode Usually, the device monitors the signals on the telephone line while it is sending or receiving a fax. If the device detects an error during the transmission and the error-correction setting is On , the device can request that the portion of the fax be resent.
Changing the V.34 setting The V.34 setting is the modem protocol that the device uses to send faxes. It is the worldwide standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits per second (bps). The factory-set default for the V.
116 Chapter 8 Fax ENWW.
9 Scan Use the following instructions to perform scanning tasks: ● Understanding scanning methods ● Scanning from the device control panel (Windows) ● Canceling a scan job ● Scanning by using .
Understanding scanning methods You can scan an item in the following ways. ● Scan from the device: Start scanning directly from the device by using the device control-panel scan buttons. The S CAN T O button can be programmed to scan to a folder (Windows only) or to scan to e-mail.
Scanning from the device control panel (Windows) Note Macintosh users: For information about starting a scan from the device control panel, see Scanning from the device and HP Director (Macintosh) . Use the following instructions to scan directly from the device control panel.
Note To use this feature in Windows, a folder must be set up in the Scan to tab prior to use. See Programming the device Scan to button . 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.
Canceling a scan job To cancel a scan job, use one of the following procedures. ● On the device control panel, press C ANCEL . ● Click the Cancel button in the onscreen dialog box. If you cancel a scan job, remove the original from the flatbed scanner or from the automatic document feeder (ADF) input tray.
Scanning by using HP Director (Windows) Use the HP Director software program to scan a document or photo. To view HP Director ● Double-click the HP Director icon on the Windows desktop. OR ● On the Windows taskbar, click Start , click Programs (or All Programs in Windows XP), click HP , and then click HP Director .
Scanning from the device and HP Director (Macintosh) The procedures described in this section are for Macintosh OS 10.2 and 10.3. Procedures for Macintosh OS 9.2.2 might vary. For more information about tasks and settings described in this section, see the HP Director online Help.
Scanning to a file 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place.
Using page-by-page scanning Note For best results, load originals in the automatic document feeder (ADF) input tray, not the flatbed scanner. 1. Load the originals that are to be scanned face-up in the ADF input tray. Adjust the media guides to hold the originals in place.
Scanning by using TWAIN-compliant and WIA-compliant software The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The device works with Windows-based and Macintosh-based programs that support TWAIN- compliant or WIA-compliant scanning devices.
Scanning a photo or a book Use the following procedures to scan a photo or a book. Scanning a photo 1. Place the photo on the flatbed scanner with the picture-side down and the upper-left corner of the photo in the lower-right corner of the glass. 2. Gently close the lid.
3. Gently press down on the lid to press the book to the flatbed scanner surface. 4. You are now ready to scan the book by using one of the scanning methods.
Scanning by using optical character recognition (OCR) software You can use third-party OCR software to import scanned text into your preferred word- processing program for editing. Readiris The device software CD-ROMs include the Readiris OCR program.
Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs.
Intended use Recommended resolution Recommended color settings Display on screen 75 ppi ● Black and White for text ● Grayscale for graphics and photos ● Color, if the image is in color Color You can set the color values to the following settings when scanning.
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10 Photo Note This section applies only to the HP Color LaserJet 2840 all-in-one printer, scanner, fax, copier. Use the following instructions to perform photo-related tasks: ● Inserting a memory ca.
Inserting a memory card The HP Color LaserJet 2840 all-in-one can read the following memory-card types: ● CompactFlash ● Memory Stick and Memory Stick PRO ● MultiMedia ● Secure Digital (SD) ● SmartMedia ● xD Note The HP Color LaserJet 2840 all-in-one memory card reader recognizes only files in .
Changing default settings The HP Color LaserJet 2840 all-in-one comes with default settings that were set at the factory. You can change the default settings for photo printing from the device control panel. Note The default settings remain as selected until you change and save them again.
Changing job settings 1. Insert the memory card into the device. 2. Press P HOTO . 3. Use the < or the > button to select Print photos . 4. Use the < or the > button to select Job settings . 5. Use the < or the > button to make selections for each of the following menu items, and then press E NTER .
Printing photos directly from the memory card To print photos directly from the memory card, complete the following steps: 1. Insert the memory card into the device. See Inserting a memory card . 2. Press P HOTO . 3. Use the < or the > button to select Print photos .
Printing photos from a proof sheet This feature allows you to print photos from a proof sheet that allows you to preview your images before printing them.
Printing an index 1. Insert the memory card into the device. See Inserting a memory card . 2. Press P HOTO . 3. Use the < or the > button to select Index print , and then press E NTER . 4. Press E NTER again to confirm the print job. The device prints an index that includes small preview images for each photo on the memory card.
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11 How do I? Use this section to perform basic tasks with the HP Color LaserJet 2820/2830/2840 all-in-one. ● Print: How do I? ● Network: How do I? ● Photo: How do I? ● Copy: How do I? ● Fax:.
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Print on special media, such as glossy or photo paper You can print on special media such as transparencies, labels, heavy paper, glossy paper, photo paper, and card stock, by using the optimizing feature in the printer driver. 1. Open the straight-through output door.
Print on both sides of the paper To manually print on both sides of the paper, you must send the paper through the device twice. You can print by using the media output bin or the straight-through output path.
Note Do not use envelopes with windows or clasps, and do not use envelopes that are wrinkled, nicked, curled, or otherwise damaged. To print on custom media sizes, complete the following steps. 1. Open the straight-through output door. 2. Load the media with the narrow side forward and the side to be printed on facing up.
Print color documents from my computer in black and white only For users of Windows 2000 and Windows XP 32-bit operating systems, two HP Color LaserJet 2820/2830/2840 all-in-one print drivers are inst.
Network: How do I? Use this section to answer network questions. Set up the device and use it on the network Hewlett-Packard recommends that you use the HP software installer on the CD-ROMs that came with the device to set up printer drivers for the following network setups.
To configure a direct-connected shared device (client server printing) In this configuration, the device is connected to a computer through a USB cable, the computer is connected to the network, and the device is shared with other computers on the network.
Set my network password Use HP Toolbox to set a network password. 1. Open HP Toolbox and click Device Settings . 2. Click the Network Settings tab. Note If a password has been set for the device previously, you will be prompted to type the password. Type the password, and then click Apply .
Photo: How do I? Use this section to answer photo and memory card questions. Print a particular photo from a memory card To print a particular photo directly from the memory card, complete the following steps: 1. Insert the memory card into the device.
Use a proof sheet This feature allows you to print photos from a proof sheet that allows you to preview your images before printing them. A proof sheet can contain as many as 20 images. This feature has been optimized and tested for use with Genuine HP Toner Supplies (variations in color shading can impact the performance of this feature).
Copy: How do I? Use this section to answer copying questions. Change the copy settings, such as number of copies, in HP Toolbox Note The changes that you make to the copy settings in HP Toolbox apply to all future copy jobs. 1. Open HP Toolbox and click Device Settings .
Fax: How do I? Use this section to answer fax questions. Send a fax from the device 1. Dial the fax number by using one of the following methods: Use the alphanumeric buttons on the device control panel to dial the number. If the fax number you are calling has been assigned to a one-touch key, press that key.
To change default fax send settings 1. Open HP Toolbox and click Device Settings . 2. Click the Fax Settings tab, and then click Send Settings . 3. On the Send Settings page, you can modify these options: ● Resolution ● Redial ● Dial Mode ● Dial Prefix ● Detect Dial Tone ● Contrast ● Billing Codes ● Fax from Glass Page Size 4.
To create a cover page template 1. On the Windows taskbar, click Start , click Programs (or All Programs in Windows XP), and then click HP . 2. Click HP LaserJet 2830 or HP LaserJet 2840 , and then click HP LaserJet Send Fax . 3. Click Cover Page . 4.
To send a fax from HP Toolbox 1. Open HP Toolbox and click the Fax tab. 2. Click Send Fax . The HP LaserJet Send Fax software opens. 3. Enter the recipient's phone number. 4. Put the pages that you want to fax into the automatic document feeder (ADF).
Set up speed dials The first several entries in the Fax Phone Book are reserved for speed-dial settings. The number of speed dials that are listed is device-specific, and corresponds to the number of speed-dial buttons on the device. To set up speed dials 1.
View and print previously received faxes 1. Open HP Toolbox and click the Fax tab. 2. Click Fax Receive Log . The Fax Receive Log page appears. This page shows all of the recent faxes that the device has received. Note Only faxes that were received to this computer can be viewed, printed, or forwarded from HP Toolbox.
To delete a contact 1. Open HP Toolbox and click the Fax tab. 2. Click Fax Phone Book . 3. Select the check box next to the phone book entry that you want to delete. 4. Click Delete . The Delete confirmation window appears. 5. Click Delete to delete the entry.
Create a new group list 1. Open HP Toolbox and click the Fax tab. 2. Click Fax Phone Book . 3. Click Ne w Group . The Fax Phone Book - Create a Ne w Group page appears. 4. You can type a number in the Group information for the Fax Phone Book entry field.
For more information about optimizing faxes using the device control panel, see Fax . The following options found on the Fax tab, Send Settings page change how a fax is optimized when it is sent: ● Resolution ● Standard ● Fine ● Super Fine ● Photo ● Contrast ● Select a setting between Light to Dark .
Scan: How do I? Use this section to answer scanning questions. Scan from the device control panel 1. Load the originals that are to be scanned in the automatic document feeder (ADF) and adjust the media guides.
Send a scan to an e-mail message Note You must have at least one e-mail address set up in HP Toolbox for this feature to work. For more information, see the HP Toolbox online Help. 1. Load the originals that are to be scanned in the automatic document feeder (ADF) and adjust the media guides.
To add a folder 1. Open HP Toolbox and click the Scan to tab. 2. On the Scan to E-mail or a Folder page, verify that Turn on Scan to E-mail or a Folder is selected. 3. In the Add E-mail Addresses or a Folder section, select Folder , and then click Brow se .
Other: How do I? Use this section to answer other questions about the device. Receive toner warnings from the device at my computer Use HP Toolbox to set up the device so that it will issue pop-up alerts to your computer when a print cartridge level is low.
Note This method is more thorough than the method of using the cleaning page from the device control panel. 1. Open HP Toolbox and click the Troubleshooting tab. 2. Click the Troubleshooting Tools link. 3. In the Cleaning Page section, click Print . The device prints a cleaning page.
2. Open the top cover. 3. Make sure that the correct print-cartridge slot is in the access position. ● If the correct print-cartridge slot is not in the access position, close the top cover and the scanner assembly, and then press R OTATE C AROUSEL until the correct print- cartridge slot is in the correct position.
6. Squeeze the blue release levers on the print cartridge, holding it with the roller facing you. Lower the cartridge straight down into the carousel until it is firmly in place. ● If you need to replace another cartridge, close the top cover and the scanner assembly, press R OTATE C AROUSEL , and then repeat steps 4 through 6.
4. Lift the imaging drum straight up to remove it from the device. 5. Remove the new imaging drum from its packaging. 6. Place the imaging drum on a firm surface, and then pull the orange rings to remove the shipping pins. 7. Remove the orange shipping lock on each end of the imaging drum, and remove the two orange shipping spacers.
10. Lower the imaging drum into the printer, and then press it firmly into place. 11. Close the top cover and the scanner assembly. Clear jams Occasionally, paper or other print media can become jammed during a print job. Complete the following tasks to clear media jams.
3. Open the top cover, and then remove the image drum and set it aside. 4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device. 5. When you have removed the jammed media, replace the image drum, and close the top cover and the scanner assembly.
2. On the back of the device, open the rear-output door, and then push down the fuser levers. Releasing the fuser levers relieves tension on the device rollers, which makes removing jammed pages easier. 3. Grasp the leading edge of the media and pull the media out through the output bin.
3. Grasp the fuser handles and pull them to remove the fuser from the device. CAUTION The parts on the internal surface of the fuser are very hot. To avoid burning yourself, do not touch those parts. 4. Using both hands, slowly and steadily remove any print media from inside the device.
4. Lifting the green lever, rotate the pick mechanism until it stays open. 5. Open the ADF lid and gently loosen the media by using both hands. 6. When the media is free, gently pull it out in the direction shown. 7. Close the lid to the flatbed scanner.
10. Close the ADF lid. Order new supplies You can order supplies by using HP Toolbox . To order supplies, complete the following steps. 1. Open HP Toolbox, and then, in the Other Links section, click Order Supplies . A new browser window appears. 2. Click Continue .
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12 Managing the device and maintenance This device comes with several software tools that help you monitor the device, troubleshoot problems, and maintain the device. Information about using these tools is in the following sections: ● Information pages ● HP Toolbox ● Macintosh Configure Device (Mac OS 10.
Information pages Information pages reside within the device memory. These pages help you to diagnose and solve problems with the device. Note If the printer language was not correctly set during installation, you can set the language manually so that the pages print in one of the supported languages.
3. Use the < or the > button to select Config report , and then press E NTER . 1. Product Information . This section contains basic information about the device, such as the product name and the serial number. 2. Memory . This section lists memory-related information, such as the total memory that is installed.
3. Use the < or the > button to select Supplies Status , and then press E NTER . Note Supplies information is also available through the HP Toolbox. 1. Print-cartridge area . This area contains a section for each of the print cartridges and provides information about HP print cartridges.
HP Toolbox HP Toolbox is a Web application that you can use for the following tasks: ● Check the device status. ● Configure the device settings. ● View troubleshooting information. ● View online documentation. You can view HP Toolbox when the device is directly connected to your computer or when it is connected to the network.
Status tab The Status tab contains links to the following main pages: ● Device Status . View device status information. This page indicates device conditions such as a jam or an empty tray. After you correct a problem with the device, click Refresh Status to update the device status.
Note The HP Color LaserJet 2830 all-in-one printer, scanner, fax, copier has a S CAN TO EMAIL button that you can also set up with this tab. The Scan to tab contains links to the following main pages: ● Scan to E-mail or Folder . Activate or deactivate the scan-to feature.
Device Settings pages When you click the Device Settings button, HP Toolbox displays the device settings available for your device. The Device Settings screen has the following tabs: ● System Settin.
Fax Settings tab The Fax Settings tab contains links to the following main pages: ● General . Change such basic fax settings as the fax header and error reporting. ● Fax Send . Change such fax send settings as resolution and redial. ● Fax Receive .
Macintosh Configure Device (Mac OS 10.2 and 10.3) Macintosh Configure Device is a Web application that you can use for the following tasks: ● Check the device status. ● Configure the device settings. Note Macintosh Configure Device is not supported for Mac OS 9.
Embedded Web server This device is equipped with an embedded Web server, which allows access to information about device and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on your computer.
Fax logs and reports Use the following instructions to print fax logs and reports: Printing the fax activity log The fax activity log provides a chronological history of the last 40 faxes that were received, sent, or deleted, and any errors that occurred.
To print a fax call report 1. On the device control panel, press M ENU . 2. Use the < or the > button to select Reports , and then press E NTER . 3. Use the < or the > button to select Fax Call report , and then press E NTER . 4. Press E NTER to select Print report now .
Including the first page of each fax on the fax call report If this option is turned on and the page image still exists in the device memory, the fax call report includes a thumbnail (50-percent reduction) of the first page of the most recent fax that was sent or received.
To print the block-fax list 1. On the device control panel, press M ENU . 2. Use the < or the > button to select Reports , and then press E NTER . 3. Use the < or the > button to select Block Fax list , and then press E NTER . The device exits the menu settings and prints the list.
Cleaning the device The section contains information about cleaning the device. To clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water. Also, clean the scanner strip next to the ADF scanner glass. 3. Wash the backing gently to loosen debris; do not scrub the backing.
To clean the paper path from HP Toolbox Use HP Toolbox to clean the paper path. This is the recommended cleaning method. If you do not have access to HP Toolbox, use the method in To clean the paper path from the device control panel . 1. Make sure that the device is turned on and in the Ready state.
Changing the automatic document feeder (ADF) If the ADF is damaged or not working, you can replace it. For information about ordering supplies, see Accessories and ordering information . To change the ADF 1. At the device, open the ADF cover. 2. Disconnect the connector by squeezing the tabs together and lifting upward.
5. Insert the hinges on the new ADF so that they are slightly tilted forward, and then push straight down into the device. 6. Insert the connector by pushing down on it until it clicks into place.
Changing the automatic document feeder (ADF) pickup roller assembly To change the ADF pickup roller assembly If your automatic document feeder (ADF) has trouble feeding paper, you can replace the ADF pickup roller assembly. See Accessories and ordering information to order an ADF pickup roller assembly.
5. Lower the green lever with the flat green part fitting in between the rollers. Press down on the green lever until you hear a snap. 6. To check for proper installation, lift the green lever until it remains open. The new pickup roller assembly should be secured to the lever assembly and should not fall out.
Cleaning the automatic document feeder (ADF) pickup roller assembly To clean the ADF pickup roller assembly If your automatic document feeder (ADF) has trouble feeding paper, you can clean the ADF pickup roller assembly. To clean the assembly, use the following procedure: 1.
6. Lower the green lever with the flat green part fitting in between the rollers. Press down on the green lever until you hear a snap. 7. To check for proper installation, lift the green lever until it remains open. The pickup roller assembly should be secured to the lever assembly and should not fall out.
13 Managing supplies This chapter contains information about these maintenance topics: ● Checking status and ordering supplies ● Storing supplies ● Replacing and recycling supplies ● HP policy.
Checking status and ordering supplies You can check the supplies status by using the printer control panel, printing a Supplies Status page, or viewing the HP Toolbox. Hewlett-Packard recommends that you place an order for a replacement print cartridge when you first receive the Low message for a print cartridge.
Storing supplies Follow these guidelines for storing print cartridges and the imaging drum: ● Do not remove the print cartridge or imaging drum from its package until you are ready to use it. CAUTION To prevent damage, do not expose the print cartridge or imaging drum to light for more than a few minutes.
Replacing and recycling supplies To install a new HP print cartridge or imaging drum, follow the instructions that are included in the box that contains the new supply, or see the getting started guide. To recycle supplies, place the used supply in the box in which the new supply arrived.
HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repairs required as a result of using a non-HP supply will not be covered under the printer warranty.
HP fraud hotline Call the HP fraud hotline if the device or HP Toolbox indicates that the print cartridge or imaging drum is not an HP print cartridge and you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve the problem.
Changing a print cartridge To replace a print cartridge 1. Push the scanner-release button to open the scanner assembly. 2. Open the top cover. 3. Make sure that the correct print-cartridge slot is in the access position.
5. Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape. 6. Squeeze the blue release levers on the print cartridge, holding it with the roller facing you.
Changing the imaging drum To change the imaging drum 1. Push the scanner-release button to open the scanner assembly. 2. Open the top cover. 3. Grasp the imaging drum handle, and then rotate the drum until the handle is at the top. 4. Lift the imaging drum straight up to remove it from the device.
6. Place the imaging drum on a firm surface, and then pull the orange rings to remove the shipping pins. 7. Remove the orange shipping lock on each end of the imaging drum, and remove the two orange shipping spacers. 8. Remove the orange cover from the imaging drum.
14 Troubleshooting This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.
Support strategy This device has a one-year limited warranty. Warranty service and support options might vary depending on your country/region. Please refer to the support flyer that came in your box for contact information, or visit http://www.hp.com .
Troubleshooting process Use the troubleshooting checklist to solve issues with the device. Troubleshooting checklist Follow the steps below when trying to solve a problem with the device.
Step number Verification step Possible problems Solutions 2 Does Ready appear in the device control panel? The control panel should function without error messages. Control panel shows an error. See Control panel messages for a list of common messages that will help you correct the error.
Step number Verification step Possible problems Solutions 5 Does the device send a fax? (HP Color LaserJet 2830/2840 all-in-one models only) Connect the telephone line and press S TART F AX to verify that a dial tone exists (using a hand set, if necessary).
Step number Verification step Possible problems Solutions 8 Does the device scan to the computer? Initiate a scan from the basic desktop software at your computer. The cable is not connected correctly. Reconnect the cable. Software is not installed correctly or an error occurred during software installation.
Control panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate.
Control panel message Description Recommended action Canceled send. Clear document The C ANCEL button was pressed to cancel the current job while pages were feeding from the ADF tray. The cancel process does not automatically clear the ADF. Remove the jammed item.
Control panel message Description Recommended action Fax is busy Canceled send The fax line to which you were sending a fax was busy. The device has canceled sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number.
Control panel message Description Recommended action Fax memory full Canceling send During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent. Print all received faxes or wait until all pending faxes are sent.
Control panel message Description Recommended action Fax Send error An error occurred while trying to send a fax. Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by pressing S TART F AX . Check that the telephone cord is securely connected by unplugging and replugging the cord.
Control panel message Description Recommended action Memory is low. Press [Enter] The device memory has been almost completely filled. Allow the device to finish the job, or press E NTER to cancel the job. Memory low Only 1 copy made The device does not have enough memory to complete the collated copy job.
Control panel message Description Recommended action No fax answer. Canceled send Attempts to redial a fax number failed, or the “Redial-no answer” option was turned off. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number.
Control panel message Description Recommended action Photo Job Pending Second photo job was started prior to completion of first job. No action required. Message will cease when first job completes. Photos Not Found An image has been selected that has been deleted.
Control panel message Description Recommended action Unsupported Memory Card The memory card that you have inserted is not a type that is supported. Insert a card that is supported. See Inserting a memory card . Critical error messages Critical error messages can indicate some kind of failure.
Control panel message Description Recommended action 52 Scanner Error The device has experienced an internal hardware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.
Control panel message Description Recommended action Engine error The device has experienced an engine error. Press E NTER to clear the message. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.
Clearing jams This section contains instructions for clearing jams from the device. Media jams occur in the device Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events: ● The input trays are loaded improperly or overfilled, or the media guides are not set properly.
Loose toner might remain in the device after a jam. This problem typically resolves itself after a few sheets have been printed. To clear a media jam inside the device CAUTION Media jams might result in loose toner on the page. If toner gets on your clothing, wipe the toner off with a clean cloth, wash the items in cold water, and air dry.
5. When you have removed the jammed media, replace the image drum, and close the top cover and the scanner assembly. 6. Return the fuser levers to their original upward position. After clearing the media jam, you might need to turn the device off, and then turn it on again.
If the jam is too far into the device to remove, you might have to remove the fuser. To do so, complete the following steps. 1. Turn off the device, and then disconnect the power cable. 2. Rotate the locks on the fuser to the unlocked position. 3. Grasp the fuser handles and pull them to remove the fuser from the device.
To clear a media jam from the automatic document feeder (ADF) 1. Open the ADF cover. Note Verify that any shipping tape inside the ADF has been removed. 2. Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps.
6. When the media is free, gently pull it out in the direction shown. 7. Close the lid to the flatbed scanner. 8. Lower the green lever. 9. Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place.
Print problems Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. Note If you are having copy problems, see Copy problems . Improving print quality Use the print-quality settings to prevent print-quality problems.
Identifying and correcting print defects Use the checklist and print-quality issues charts in this section to solve print-quality problems. Print-quality checklist General print-quality problems can be solved by using the following checklist: 1. Make sure that the paper or print media that you are using meets specifications.
Problem Cause Solution Print is light or faded. The media might not meet HP specifications. Use media that meets HP specifications. See Media specifications . One or more print cartridges might be low. If you are using non-HP print cartridges, no messages appear on the device control panel or in the HP Toolbox.
Problem Cause Solution Dropouts appear. A single sheet of print media might be defective. Try reprinting the job. The moisture content of the paper is uneven or the paper has moist spots on its surface. Try different paper, such as high-quality paper that is intended for color laser printers.
Problem Cause Solution Toner smears appear on the media. The media might not meet HP specifications. Use media that meets HP specifications. See Media specifications . If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path.
Problem Cause Solution The toner smears easily when touched. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of media on which you are printing.
Problem Cause Solution The printed page contains misformed characters. The media might not meet HP specifications. Use a different paper, such as high-quality paper that is intended for color laser printers. See Media specifications . If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service.
Problem Cause Solution The printed page contains wrinkles or creases. The media might be loaded incorrectly. Turn over the stack of paper in the input tray, or try rotating the paper 180° in the input tray. Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack.
Problem Cause Solution Only black is printing when the document should be printing in color. Color mode is not selected in your program or printer driver. Select color mode instead of grayscale mode. The correct printer driver might not be selected in the program.
Problem Cause Solution The colors on the printed page do not match the colors as they appear on the screen. The colors on your computer monitor might differ from the device output. Select Screen Match in the Color tab of the printer driver. The printer driver might affect color printing.
● Do not use raised or embossed letterhead. ● The device uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature (210°C or 410°F for 0.2 second).
Problem Cause Solution More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray. See Loading trays . The media might be wrinkled, folded, or damaged. Verify that the media is not wrinkled, folded, or damaged.
Problem Cause Solution Pages did not print. The device might not be pulling media correctly. See Media-handling problems . The media is jamming in the device. Clear the jam. See Clearing jams . The USB cable might be defective or incorrectly connected.
Scan problems This section helps you identify and resolve scanning problems. Solving scanned image problems Use the table below to solve image-scan issues. Problem Cause Solution The scanned image is of poor quality. The original might be a second- generation photo or picture.
Problem Cause Solution Part of the image did not scan. The original might have been loaded incorrectly. Use the media guides when you load the originals into the ADF. See To load originals into the automatic document feeder (ADF) . A colored background might be causing images in the foreground to blend into the background.
Problem Cause Solution The scan takes too long The resolution or color level is set too high. Change the resolution and color level settings to the correct settings for your job. See Scanner resolution and color . The software is set to scan in color.
Solving scan-quality problems Problem Cause Solution Blank pages The original might have been loaded upside down. In the automatic document feeder (ADF), put the top end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be scanned on top of the stack.
Copy problems This section helps you identify and resolve copying problems. Preventing problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF).
Problem Cause Solution Vertical white or faded stripes appear on the copy. The media might not meet HP specifications. Use media that meets HP specifications. See Media specifications . One or more print cartridges might be low. Replace any low print cartridges.
Problem Cause Solution Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture- proof wrapping. The paper has variability from one side to the other.
Problem Cause Solution Device does not pull media from the media input tray. The device might be in manual feed mode. ● If Manual feed appears on the device control-panel display, press E NTER to print the job. ● Verify that the device is not in manual feed mode and print your job again.
Problem Cause Solution Copies are blank. The sealing tape might not have been removed from the print cartridges. Remove the print cartridges from the device, pull out the sealing tape, and reinstall the print cartridges. The original might have been loaded incorrectly.
Fax problems This section helps you identify and resolve fax problems. Problems receiving faxes Use the table in this section to solve problems that might occur when receiving faxes. Note You must use the fax cord that came with the device in order to ensure that the device functions correctly.
Problem Cause Solution Incoming fax calls are not being answered by the device. The answer mode might be set to Manual . If the answer mode is set to Manual , the device does not answer calls. You have to start the fax-receiving process manually. See Setting the answer mode for more information.
Problem Cause Solution Incoming fax calls are not being answered by the device. A voice-messaging service might be interfering with the device as it attempts to answer calls. Do one of the following: ● Disable the messaging service. ● Get a telephone line that is dedicated to fax calls.
Problem Cause Solution Received faxes are too light or are printing only on half of the page. The device ran out of toner while printing a fax. The device stores the most recently printed faxes. (The amount of memory that is available determines the actual number of faxes stored for reprinting.
Problem Cause Solution Faxes stop during sending. The fax machine to which you are sending might be malfunctioning. Try sending to another fax machine. Your telephone line might not be working. Do one of the following: ● Turn up the volume on the device, and then press S TART F AX on the control panel.
Problem Cause Solution Faxes that you send are not arriving at the receiving fax machine. The receiving fax machine might be off or might have an error condition, such as being out of paper. Call the recipient to verify that the fax machine is on and ready to receive faxes.
Problem Cause Solution Print is skewed. The media input tray might be overloaded. Remove some of the media from the input tray. The media guides might be incorrectly set, broken, or missing. Verify that the guides are not adjusted too tightly or too loosely against the paper.
Performance problems Problem Cause Solution Faxes are transmitting or being received very s lowly. The fax might be very complex, such as one with many graphics. Complex faxes take longer to be sent or received. Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed.
Memory card problems This section helps you identify and resolve memory card-related problems. Note For help with control-panel error messages while printing from a memory card, see Control panel messages . Missing or wrong files Use the table in this section to solve problems with memory-card files.
Problem Cause Solution The proof sheet will not print. The memory card might have been removed before the device could print the page. Reinsert the card and reprint the proof sheet. You might have inserted more than one memory card. Only one card slot can be occupied for the device to detect JPEG files.
Problem Cause Solution The wrong photo printed. An incorrect memory card might be inserted. Verify that the correct memory card is inserted. See Inserting a memory card .
Problem Cause Solution Scanner did not read proof sheet. The device is using non-HP supplies. This feature has been optimized and tested for use with Genuine HP Toner Supplies (variations in color shading can impact the performance of this feature). Use a software program to print the photo from your computer.
Troubleshooting tools The section describes the tools that can help you solve problems with your device. Device pages and reports This section describes the pages and reports that help you diagnose and solve problems with the device. Demo page To print the Demo page, complete the following steps.
Fax activity log The fax activity log provides a chronological history of the last 40 faxes that were received, sent, or deleted, and any errors that occurred. To print the fax activity log 1. On the device control panel, press M ENU . 2. Use the < or the > button to select Reports , and then press E NTER .
To print a billing-code report 1. On the device control panel, press M ENU . 2. Use the < or the > button to select Reports , and then press E NTER . 3. Use the < or the > button to select Billing report , and then press E NTER . The device exits the menu settings and prints the report.
CAUTION This procedure clears fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the device. To restore the factory-set defaults 1.
● Identification is the phone number to which a fax is sent. ● Result explains the status of the fax: ● “OK” means that the fax was successful. ● “Pending” faxes are in memory or are printing. ● An error code means that your device might need service.
A Accessories and ordering information The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the device. For the most current ordering information, visit the most appropriate of the following websites: ● North America: http://www.
Supplies Product name Description Part number Black print cartridge Life of 5,000 pages at 5 percent coverage. Q3960A Cyan print cartridge Life of 4,000 pages at 5 percent coverage. Q3961A Yellow print cartridge Life of 4,000 pages at 5 percent coverage.
Memory Product name Description Part number Memory upgrades (DIMMs) The standard 96 MB of memory in the device can be expanded to up to 224 MB using the additional DIMM slot. 32 MB C7845A Memory upgrades (DIMMs) 64 MB C9680A Memory upgrades (DIMMs) 128 MB C9121A Font DIMM (100-pin) You can install an 8-MB language font ROM in the DIMM slot.
Cable and interface accessories Product name Description Part number USB cable 2-meter standard USB- compatible device connector C6518A 276 Appendix A Accessories and ordering information ENWW.
Paper-handling accessories Product name Description Part number Optional tray 2 250-sheet input tray for standard sizes. Only one 250- sheet tray can be installed.
Paper and other print media Note Inkjet paper is not recommended for this device. Product name Description Part number HP LaserJet paper Premium HP-brand paper for use with HP LaserJet printers. HPJ1124 (letter) HP Premium Choice LaserJet paper HP bond paper with a weight of 120.
User-replaceable parts Product name Description Part number Fuser Replace when print-quality issues remain after you have cleaned the engine and tried all troubleshooting measures. (See Cleaning the device and Print problems .) Contact HP Customer Care to order parts.
Supplementary documentation A printed copy of this user guide is available in the following languages. User guides Language Part number English Q3948-90901 Chinese, simplified Q3948-90915 Czech Q3948-.
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 2820/2830/2840 all-in-one DURATION OF LIMITED WARRANTY One year limited warranty HP warrants to you, the e.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print Cartridge and Imaging Drum Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have be.
Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs.
286 Appendix B Service and support ENWW.
C Device specifications Physical specifications Product Height Depth Width Weight HP Color LaserJet 2820 all- in-one and HP Color LaserJet 2830 all- in-one 523 mm (20.6 in) 518 mm (20.4 in) 497 mm (19.6 in) 26.7 kg (58.8 lbs) HP Color LaserJet 2840 all- in-one with tray 2 (250-sheet) 570 mm (22.
Item 110-volt models 220-volt models During standby 20 W (average) 20 W (average) Off mode 0 W (average) 0 W (average) Heat output Idle 64 BTU/hr 64 BTU/hr CAUTION Power requirements are based on the country/region where the device is sold. Do not convert operating voltages.
D Regulatory information Introduction This section contains the following regulatory information: ● Telephone Consumer Protection Act (United States) ● IC CS-03 requirements ● EU statement for t.
Telephone Consumer Protection Act (United States) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, t.
IC CS-03 requirements Notice: The Industry Canada label identifies certified equipment. This certification means the equipment meets certain telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s).
EU statement for telecom operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking.
New Zealand telecom statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Environmental Product Stewardship program Ozone production This product generates no appreciable ozone gas (O3). Energy consumption This product qualifies for ENERGY STAR®, which is a voluntary program established to encourage the development of energy-efficient office products.
For a more environmentally responsible return of used cartridges and supplies, HP encourages the use of bulk returns. Simply bundle two or more cartridges together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in the U.
Het ontwerp en de specificaties kunnen zonder kennisgeving worden gewijzigd. Taiwan 296 Appendix D Regulatory information ENWW.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Bo.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Bo.
Country-/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States.
Finnish laser statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP Color LaserJet 2820/2830/2840 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Glossary ADF Automatic document feeder. The ADF is used to automatically feed originals into the device for copying, scanning, or faxing. all-in-one A designation given to HP devices that can perform several functions, such as printing, faxing, copying, and scanning.
e-mail (electronic mail) An abbreviation for electronic mail. Software that can be used to electronically transmit items over a communications network. fax An abbreviation of facsimile. The electronic encoding of a printed page and the transmission of the electronic page over a telephone line.
optical character recognition (OCR) software OCR software converts an electronic image of text, such as a scanned document, into a form that word processor, spreadsheet, and database programs can use. pixels per inch (ppi) A measurement of resolution that is used for scanning.
USB Universal serial bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to connect computers and peripherals. USB is designed to concurrently connect a single computer USB port to multiple peripherals. watermarks A watermark adds background text to a document that is being printed.
Index Symbols/Numerics 250-sheet tray. See tray 2 4-Color option 59 600 dpi print-quality setting 234 A accessibility features 8 accessories installation guides 2 ordering v part numbers 274 acoustic .
capacity output bins 44 trays 23 cardstock printing on 44 specifications 23, 47 cartridges features 4 HP fraud hotline 206 non-HP 205 part numbers 274 recycling 204, 294 replacing 207 status page, pri.
DIMMs Configuration page 179 door, locating 9 expansion slots 4 part numbers 275 distinctive-ring settings 94 documentation 2, 280 Documentation tab, HP Toolbox 183 dots per inch (dpi) fax 77, 88 prin.
ring patterns 94 rings-to-answer 95 sending from a telephone 86 sending from software 83 sending to multiple recipients 78 sending to one recipient 77 silence-detect mode 112 speed-dial entries 98, 99 stamp-received 113 time/date, setting 76 troubleshooting receiving 256 troubleshooting sending 259 V.
input trays Configuration page 179 feeding problems, troubleshooting 245 included 4 loading 28 locating 9 paper specifications 23 part numbers 277 selecting 40 installation guides, accessories and sup.
output options 44 preprinted forms 46 selecting 22 specifications 23 transparencies 48 tray selection 40 troubleshooting 243 wrinkled 241 memory Configuration page 179 deleting faxes 108 expansion slo.
paper input trays Configuration page 179 feeding problems, troubleshooting 245 included 4 loading 28 locating 9 paper specifications 23 part numbers 277 selecting 40 paper output bins locating 9 selec.
photos, from a proof sheet 138 photos, from the memory card 137 photos, index of 139 troubleshooting 245, 246 Windows 38 problem solving. See troubleshooting programs, settings 15 proof sheet printing from 138 properties.
from device control panel (Macintosh) 123 from device control panel (Windows) 119 grayscale 131 HP Director (Windows) 122 loading originals on flatbed scanner 30 methods 118 page-by-page (Macintosh) 1.
replacing 207 specifications 287 status page 179 status, checking 202 status, viewing with HP Toolbox 182 storing 203 support Instant Support Professional Edition (ISPE) v maintenance agreements 285 t.
receiving faxes 256 repetitive defects 241 scan quality 247, 249 sending faxes 259 skewed pages 240, 244 speed, faxing 263 text 240 toner scatter 241 toner smear 238 toner specks 236 USB cables 246 wr.
316 Index ENWW.
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© 2004 He wlett-P ack ard Dev elopment Compan y , L.P . www .hp .com *Q3948-90901* *Q3948-90901* Q39 48-9090 1.
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