Instruction/ maintenance manual of the product 2700 HP (Hewlett-Packard)
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HP C olor L a se rJet 2 7 00 Se r i e s pr int er s U ser Gui de.
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HP Color LaserJet 2700 Series printer User Guide.
Copyright and Licen se © 2006 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written per mission is prohibited, except as allowed under the copyright laws. The information contained her ein is subject to change without notice.
Table of contents 1 Printer basics Printe rs at a glance . ........................ ..................... ..................... ..................... .................. .................... 2 Features at a glance .............. ............... .......
To use the menus ................. ................ ................. .................. ................. ................ ......... 20 Reports menu ........ ..................... .................. .................... ...................... .......
Creating and using quick sets ............. ........... .............. ............ .............. ........... ............... .. 47 Using w atermarks ................ ................ ................... ................. ................. ..........
HP ImageREt ........... ......... ............ .......... ........... .......... ............ ............ ........ ............ ........ .. 72 Media selection ............... ......... ............ ........ ............ .......... ........... .......
Print- quality problems ass ociated with media . ............................ ............................. ........ 122 Overhead transparency defects ............. ............. ............ .............. ............ .............. ......... 122 Print-quality problems associated with the environment .
HP printing supplies returns and recyc ling program informa t ion .... ............................. .... 151 Paper .... ..................... .................. .................. ..................... ................. ................... ... ......
1 Printer basics This chapter contains basic information about the prin ter features: ● Printers at a gl ance ● Features at a glance ● Walkaround ● Printer software ● Print-media sp ecificat.
Printers at a glance HP Color LaserJet 2700 printer HP Color LaserJet 2700n printer ● Prints up to 20 pages per minute (ppm) on letter-size media or 20 ppm on A4-size media in monochrome (black and white), and 15 ppm in color ● 100-sheet multipurpose tray (tray 1) and 2 50-sheet input tray (tray 2) ● Hi-Speed universal serial bus (USB) 2.
Features at a glance Feature HP Color LaserJet 2700 Series printer Performance ● 300 MHz processor User interface ● Two-line LCD display ● The HP ToolboxFX (a status and trouble shooting tool) .
Walkaround Figure 1-1 Fr ont view (shown with optiona l 500-sheet input tray) 1 Output bin extender 2 Output bin 3 Top cover 4 Printer control panel 5 Front door 6 Tray 1 (holds 100 sheets of stan dar.
Figure 1 -2 Back and side view 1 On/off (power) switch 2 Power connection 3 Hi-Speed USB 2.0 port 4 Network port (available on the HP Colo r LaserJet 2700n printer only) ENWW Walkaround 5.
Printer software The printing-sys tem software is includ ed with the pr inter. See the getting started guide for installatio n instructions. The printing system includes softwa re for end us ers and network admini str ators, and printer drivers for access to the printer features and communication with the computer.
Opening the printer drivers Operating System To change the setting s for all print jobs until the software program is closed To change the default setting s for all print jobs To change the product configuration settings Windows 2000, XP, and Server 2003 1.
Software for Windows The HP ToolboxFX The HP ToolboxFX is a software program that you can use for the following tasks: ● Checking the printer status ● Checking the supplies sta tus and ordering su.
Software for networks HP Web Jetadmin HP Web Jetadmin is a bro wser-based management tool for network-conn ecte d printers within your intranet. It should be in stalled only on the network administrator’ s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.
Print-media specifications For optimum results, us e conventional 75 g/m 2 to 90 g/m 2 (20 to 24 lb) photocopy paper. Verify tha t the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges.
Optional tray 3 Media type Size Weight Capacity 1 Paper Letter Legal Executive A4 A5 B5-JIS 8.5 x 13 60 to 120 g/m 2 (16 to 32 lb) Up to 500 sheets HP Color Laser Photo Pa per, gloss and HP Color La s.
Selecting print media You can use many types of paper and other print media with this printer. Before purchasing any p aper or specialized forms in quantity, verify that your pape r supplier has obtained and und erstands the print-media requirements that ar e specified in the HP LaserJet Printer Family Print Media Specification Guide .
Printing and storage enviro nment Ideally, the printing and med ia-stor age environment should be at or near room temperature, and not too dry or too humid. Reme mber that paper is hygro scopic; it absor bs and loses moistu re rapidly. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheet s.
Printing on special media Transparencies ● Handle transparen cies by the ed ges. Oils from your fi ngers ca n cause print-quality problems. ● Use only overhead tr ansparencies recommended for use in this printer. Hewlett-Packard recommends using HP Color LaserJet Transparencies with this printer.
If your software does not automatically format an envelope, specify L andscape for page orientatio n in the software pro gram. Use the guidelines in t he table t hat follows to set margins for return and destination addresses on Commercial #10 or DL envelopes.
NOTE For information about how to load le tterhead and preprinted forms, see Loadin g special media . Recycled paper This printer supports the use o f recycled paper. Rec ycled paper must meet the same specifications as standard paper. See the HP LaserJe t Printer Family Print Me dia Specificatio n Guide .
2 Control panel This section provides information about the control panel fe atures. ● Understanding control-panel features ● Using the cont rol-panel menus ● Using the printer control pa nel in.
Understanding control-panel features The printer has the following lights and buttons on the control panel: 1 Left arrow button ( < ): Press this button to navigate through the menus or to decrease a value that ap pears on the display. NOTE Press the left and right arrow buttons simultaneou sly to print a demo page.
ENWW Understanding contro l-panel features 19.
Using the control-panel menus To use the menus 1. Press OK to open the menu s. 2. Press < or > to navigate through the listings. 3. Press OK to select the appropriate option. An asterisk (*) appears next to the active selection. 4. Press X to exit the menu without saving any ch anges.
Reports menu Use the Reports menu to print repo rts that provide information about the printer. Menu item Description Demo page Prints a color page that demonstrates print quality. Menu structure Prints a map of the control-panel-menu layout. The active settings for each menu are listed.
System Setup menu Use this menu to establish b a sic printer settings. The System Setup menu has several sub-menus. Each is described in the following table . Menu item Sub-menu item Sub-menu item Description Language Select the language for the control-pane l display messages and the printer reports.
Menu item Sub-menu item Sub-menu it em Description Select Continue b lack to allow future color jobs to print in monochrome (b lack and white) mode until the empty cartridge is replaced.
Network Config. menu (HP Colo r LaserJet 2700n printer only) Use this menu to establish network configuration setting s. Menu item Sub-menu item Descript ion TCP/IP config Automatic Manual Select Automa tic to automatically config ure all the TCP/IP settings.
Service menu Use this menu to restore default settings, clean the pr inter, and activate special modes that affect p r int output. Menu item Description Restore defaults Sets all customized settings to the factory default values. Cleaning mode Use this option to clean the printer if you see toner sp ecks or other marks on the printed output.
Using the printer control pa nel in shared environments If your printer is shared with other users, adhere to the followin g guidelines to ensure successful printer operation: ● Consult your system administrator before maki ng changes to control-pa nel settings .
3 I/O configuration This chapter describes how to connect th e printer to a computer or a network. ● USB configurat ion ● Network configuration (HP Color LaserJet 2700n only) ENWW 27.
USB configuration All printer models suppor t USB connections. The USB port is on the rig ht side of the printer. Connecting the USB cable Plug the USB cable i nto the printer.
Network configuration (HP Color LaserJet 2700n only) You might need to configure certain network para meters on th e printer. You c an configure th ese parameters from th e printer control panel, th e embedde d Web server, or, for Windows operating systems, from the HP ToolboxFX software.
Using the embedded Web ser ver or the HP ToolboxFX You can use the embed ded Web server (EWS) or the HP ToolboxFX to view or change your IP configuration settin gs. To access the embedded Web server, type th e IP address for the printer in the address line of th e browser.
4. Use the < or the > button to select Manual , and then press OK . 5. Press the > button to increase the valu e for the first section of the IP address. Pre ss the < button to decrease the value. When the value is correct, press OK to a ccept the value and move the cursor to the next field.
Supported network protocols The printer supp orts the TCP/IP network protocol, the most widely u s ed and accepted netwo rking protocol. Many networ king services utilize this protoc ol. For more in formation, see TCP/IP . The follo wing table lists the supported ne tworking services and protocols.
TCP/IP Similar to a common language that people use to co mmunicate with each othe r, TCP/IP (Transmission Control Protocol /Internet Prot ocol) is a suite of prot ocols designed to de fine the way c omputers and other devices commu nicate with ea ch other over a network.
Dynamic Host Configurat ion Protocol (DHCP) DHCP allows a grou p of devices to use a set of IP addresses that are main tained by a DHCP server. The device or host se nds a request to th e server, an d if an IP address is av ailabl e, the server assigns it to that device.
4 Printing tasks This chapter describes how to perform basic printing tasks: ● Controlling print jobs ● Configuring tr ays ● Using featur es in the Window s printer driv er ● Using featur es i.
Controlling print jobs In Windows, three setting s affect how the printer dr iver pulls media when y ou send a print job. The Source , Ty pe , and Size settings appear in the Page Setup , Print , or Print Properties dialog boxe s in most software programs.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE The names of commands a n d dialog boxes might vary d epending on your software program. ● Page Setup dialog bo x : Cl ick Page Setup or a similar command on the File menu of the progra m you are working in to open this dialog box.
Configuring trays You can configure the printer trays by type and size . Load different m edia in the printer trays and then request media b y type or size in the so ftware program. The following instructions are for con figuring the trays at the printer control panel.
CAUTION Avoid adding print media to tray 1 while th e printer is printing , or jams can occur. 1. Open tr ay 1. 2. Slide the output bin exten sion out from the bin. 3. Slide out the tray e x tender and, if ne cessa ry, open the additional tray extender.
4. Slide the width guides to t he si ze of the print media. 5. Place print medi a into the tray w ith the side to be printed down, and the top, short ed ge in first. Load an enve lope with the side to be printed do wn , the stamp a rea farthest from th e printer, and the short edge toward the printer.
Loading tray 2 CAUTION To avoid jams, never open or remove a tray during printing. 1. Pull tray 2 out of the pr inter and remove an y media. 2. Slide the output bin exten sion out from the bin. 3. Adjust the length guide until the arrow points to the si ze that you are loading.
4. Adjust the side width guides u ntil the arrow on the right width guide points to the size that you are loading. 5. Load the media i nto the tray. NOTE If you are printing on special media such as labels, le tterhead, or envelopes, see Loading special med ia for complete informati on about how to orient the media a nd configure the printer.
7. Slide the tray back int o the printer. Loading optional tray 3 1. Pull the tray out of the printer and remove any media. 2. Raise the outp ut bin extension.
3. Adjust the length guide until the arrow points to the size that you are loading. 4. Adjust the side width guides u ntil the arrow on the right width guide points to the size that you are loading.
6. Make sure that the stack of media is flat in the tray at all four corners, and keep it below the heig ht tabs. 7. Slide the tray back int o the printer.
Loading special media The following table provides guidelines fo r loading sp ecial media and configuring the prin ter driver. Use the correct media-type setting in th e printer driver to obtain the best print quality. For some types of media, the printer red uces the print speed.
Using features in the Windows printer driver When you print from a software program, many of t he product features are av ailable from the p rinter driver. For comp lete informatio n about the f eatures that are ava ilable in the printer d river, see the printer- driver Help.
Using watermarks A watermark is a notice, such as "Confidential," that is printed in the background o f each page of a document. 1. Open the printer dr iver (see Opening the printer drivers ). 2. From the Effects tab, click the Watermarks drop-down list.
6. Click Save . 7. Click Close . The name that you sa ved appears in the paper-size l ist for future use. Using different paper and printing covers Follow these instructio ns for printing a first page that is different fro m other pages in the print job.
Setting the color options Options on the Color tab control how colors are interpreted and printed from software programs. You can choose either Automatic or Manual color options. ● Select Autom atic to optimize the color and halfton e settings for text, graphics, and photographs.
Using the Services tab If the product is conn ected to a network, use the Se rvices tab to obtain product and supply-status information. Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Serve r.
Using features in the Macintosh printer driver When you print from a soft ware program, many of the printer features are av a ilable from the printer driver. For complete info rmation about the features that are available in the printer driver, see the printe r- driver Help.
Printing multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. This feat ure provides a cost-effective w ay to print draft pages. 1. Open the printer driver (see Opening the printer drivers ). 2. Click the Layout pop-up menu.
Using 2-sided (duplex) printing To print a document on both sides, go to the printer and reinsert the paper manually afte r the first side has printed. NOTE Damaged or reuse d media can cause jams and should no t be used. Do not print on both sides of labe ls or transpar encies.
6. Go to the printer. When the Load Tray 1 prompt appears, remo ve an y blank paper from tray 1. Remove the printed stack fro m the output bin and in sert the stack into tray 1 with the prin ted side up, and the top edg e toward the printer. NOTE Do not discard any blank sheets from the printed stack.
Stopping a print request You can stop a print req uest by using the printer co ntrol panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the onlin e Help for the specific network software.
5 Managing the printer This chapter describes how to manage the prin ter: ● Using printer information page s ● Using the embedded Web server ● Using the HP ToolboxFX ● Using Macintos h Configu.
Using printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration . The table below pr ovides the pr ocedures for printing the information pages. Page description How to print th e page Menu structure Shows the control-panel menus and available settings.
Page descript ion How to print the page PS font list Shows whic h PS fonts are cu rrently installed in the printer. 1. Press OK . 2. Press > to highlight Reports , and then press OK . 3. Press > to highlight PS font list , and then press OK . NOTE The font lists also show which f onts are resident on an optional flash DIMM.
Using the embedded Web server When the printer is connected to the network, the e mbedded Web server is automatically available. You can open the emb edded Web server from Windows 95 and later. NOTE When the printer is di rectly connected to a computer, use the HP ToolboxFX to view th e printer status.
Embedded Web server sections The table be low describes the basic screens of the embedded We b server. Tab or section Description Status tab Provides printer, status, and configuration information. ● Device Status : Shows the printer status and shows the life remaining of HP supplies, with 0% indicating th at a supply is empty.
Tab or section Description Settings tab Provides the ability to configure the printer from your computer. ● Device Information : Allows you to name the printer and assign an asset number to it. Enter the name for the primar y contac t who will receive information about the printer.
Using the HP ToolboxFX The HP ToolboxFX is a program that you can use to complete the following tasks: ● Check the printer status. ● Configure the printer setting s. ● Configure pop-u p-alert messages. ● View troubleshooting in formation. ● View online documentation .
Status The Status folder contains links to the following main pages: ● Device status . View prin ter status information. This page indicate s printer conditions such as a jam or an empty tray. After yo u correct a p rinter problem, click Refresh status to update the printer status.
Alerts The Alerts fol der contains links to the following main pa ges: ● Set up Status Alerts . Set up the printer to se nd you pop-up alerts for certain events, such as low toner levels. ● Set up E-mail Alerts . Set up the printer to sen d you e-mail alert mess ages for certain eve nts, such as low toner levels.
Device settings The Syst em Settings folder contains links to the following main pages: ● Device informatio n . View information about the printer, such as the printer description and a contact person. ● Paper handling . Co nfigure trays or change the printer paper-handling settings, such as defaul t paper size and defau lt paper type.
Paper handling Use the HP ToolboxFX p aper-handling options to configure your d efault settings. These are the same options that are available on th e menus on the control panel.
Print quality Use the HP ToolboxFX print-quality options to improv e the appearance of your print jobs. These are the same options that are available on the contro l panel. For more information, see Using the co ntrol-panel menus . The following options are provid ed for controlling print quality: Color Calibration ● Power On Calibrati on .
System setup Use the HP ToolboxFX system settings options to co nfigure miscell aneous print settings. These se ttings are not avail able on the control panel. NOTE You must click Apply before your cha nges take effect. Service During the printing process, paper, ton e r and dust pa rticles can accumulate inside the prin ter.
Using Macintosh Configure Device Macintosh Configure Device is a Web-based program that you can use to configure and maintain the printer from a comput er running Mac OS X V10. 3 or V10.4. You can u se Macintosh Conf igure Device when the printer is directly connected to the comput er or when it is connecte d to the network.
6C o l o r This chapter describes how to produce the best possible colo r printing: ● Using color ● Managing color ● Matching colors ENWW 71.
Using color The printer provide s automatic colo r features that generate excellent color results. Carefully desig ned and tested color ta bles provide smooth, accurate color re ndition of all p rintable colors. The printers also provid e sophisticated tools for the experienced professional.
Managing color Setting colo r options to Automatic typically produces the best possible print quality for co lor documents. However, you sometimes might want to print a color document in gra yscale (black and white) or change one of the printer color options.
Setting description Setting options Neutral Gra ys The Neutr al Grays setting determines the method for creating gray colors used in text, graphics, and photographs. ● Black Only generates neutral colo rs (grays and black) by using only black toner.
5. Press < or > to select on of the following options ● Enable color ● Disable c olor 6. Press OK to save the setting. The network administrator can monitor col or usage fo r a specific HP Color LaserJet 270 0 printer by printing a color usag e job log.
Matching colors The process of matching printer output color to your computer screen i s complex, because printers and computer monitors use differen t methods of pro ducing color.
Most process sample boo ks have a note about what process stan dards were used to print the sample book: SW OP, EURO, or DIC. In most cases, fo r opt imal color matching, sele ct the corresponding ink emulation from the p rinter menu. If you cann ot iden tify the process standard, use SWOP ink emulation.
78 Chapter 6 Color ENWW.
7 Maintenance This chapter describ es ways to maintain yo ur printer. The following topics are cove red: ● Managing supplies ● Replacing supp lies and parts ● Cleaning the printer ENWW 79.
Managing supplies Using, storing, and monitoring print cartridges can help ensure quality printer outp ut. Supplies life The life of th e print cartridge depen ds on usage pattern s and the amount of to ner that print jobs require. For example, w hen printing text at 5% coverage, a b lack HP print ca rtridge lasts an av erage of 5,0 00 pages.
For more precise levels, follow the instructions in the table below to print a supplies status page. Device Procedure Printer control panel 1. Press OK . 2. Press > to hig hligh t Reports , and then pr ess OK . 3. Press > to hig hligh t Supplies status , and then press OK .
Print-cartridge authentication The printer autom atically authenticates the print cart ridges when the cartridges are in serted into the printer. During authent ication, the printer will let you know wh ether a cartridge is a genuine HP print cartridge.
Replacing supplies and parts Carefully follow the gu idelines in this section when replaci ng printer supplies. Supply replacem ent guidelines To facilitate the replacement of supplies, keep the following guidelin es in mind when setting up the printer.
2. Remove the used print cartridge from the printer. 3. Remove the new print cartridge from the ba g. Place the used print cartridge in the b ag for recycling. 4. Grasp both sides o f the print cartridge and distri bute the toner by gently rocking the print cartridge from front to back.
5. Remove the orange shipping locks and the shipping tape attached to the lef t shipping lock from the new print cartridge. Discard the shipping t ape and shipping locks accord ing to local regulations. 6. Align the print cartridge with the tra cks inside th e printer, and using the handles, insert the print cartridge until it is firmly seated.
Cleaning the printer During the printing process, pa per, toner, and dust particles can accu mulate inside the printer. Over time, this buildup can cause print- quality problems, such as toner sp ecks or smearing. This printer has a cleaning mode that ca n correct and prevent these types of problems.
8 Problem solving This chapter describe s what to do if problems a rise with your printer . ● Basic troubleshooting che cklist ● Control-panel messages ● Jams ● Paper-handling prob lems ● Pr.
Basic troubleshooting checklist If you are experiencin g problems with the printer, use th e following chec klist to identify the cause of the problem: ● Is the printer connected to power? ● Is th.
Control-panel messages The control-pane l messages indicate the current printe r status. In addition, alert, warnin g, and critical error messages indicate si tuations that might require action.
Control-panel message Descript ion Recommended action If the message persists, contact HP support. See Service and support . 54.XX Error Turn off then on The printer has experienced an error w ith one of the internal sensors.
Control-panel message Description Recommen ded action 79 Service Error Turn off then on An incompatible DIMM is inst alled. 1. Turn the printer off by using the power switch. 2. Install a DIMM that the printer supports. See Service and support for a list of supported DIMMs.
Control-panel message Descript ion Recommended action Load tray # Press OK The printer is processing a manual-dup lex job, and has printed the first sides. The printer waits for you to load the p ages into the tray to print the second sides. Load the printed pages into the tr ay to print the second sides.
Control-panel message Description Recommen ded action Order supplies More than one supply item is low. Check the supply-level gauge s on the control panel, or print a supplies status page to determine which cartridges are low. See Using printer information pages Order the identified print cartridges.
Jams Use this illustration to troubleshoot jams in th e printer. For instructio ns to clear jams, see Clearing jams . Figure 8-1 Jam locati ons (printer shown without optional tray 3) 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Fuser Common causes of jams Common causes of jams 1 Cause Solution The media does not m eet specifications.
Common causes of jams 1 Cause Solution The media is removed before it settles into the output bin. Reset the printer. Wait until the page completely settles in the output bin before removing it. The media is in poor condition. Replace the media. The internal rollers from tray 2 or optional tray 3 are not picking up the m edia.
2. Grasp the jammed sheet b y both corners and pull. 3. Place the media stack in tray 1. 4. Confirm that the media gu ides are against the media without bending it.
Jam in tray 2 or opt ional tray 3 1. If the optional tray 3 is install ed, pull it out and place it on a flat surface. If the jammed sheet is visible, r emove it. 2. If the sheet is not visible, check inside the printer at the top of the tray open ing.
5. If the sheet is not visible, check inside the printe r at the top of the tray opening. Remove any jammed media. 6. Replace tray 2 and op tional tray 3.
Jam in print pa per path For this control-panel messages, look in two areas fo r jams. First, check the fr ont door area fo r a jam. Next, starting with step 6, check the top cover area. 1. Open the fro nt door. CAUTION Do not place anything on th e transfer un it.
3. Locate the green re gistration-plate tabs th at are belo w the bottom print cartridge. 4. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed positi on. NOTE If the shee t tears, make sure that all fragments are removed before resuming printing.
6. Open the top cove r. 7. If the jammed sheet is visible, remo ve it and then close the top cover. 8. If the sheet is no t visible, use the power switch to turn off the printer.
9. Place your thumbs on the fuser latches, squ eeze the latches, and pull up on the fuser to remove it. 10. On the fuser, lift the shutter door. CAUTION Do not open the shutter door while the fuser is in the printer. 11. Remove any jammed sheets. NOTE If the shee t tears, make sure that all fragments are removed before you resume printing.
12. Hold the fuser with your thumbs on the latches, and then p ush both sides of the fuser into the printer. Press the fuser down until it clicks into place. 13. Close the top cover and th en turn on the pr inter. Jam in output bin For this control-panel message, look in two places for jams.
3. Open the top cover. 4. If the jammed sheet i s visible, remove it and the n close the top cover. 5. If the sheet is not visibl e, use the power switch to turn off the printer.
6. Place your thumbs on the fuser latches, squeez e the latches, and pull up on the fuser to remove it. 7. On the fuser, lift the shut ter door. CAUTION Do not open the shutter door while the fuser is in the printer. 8. Remove any jammed sheets. NOTE If the sheet tea rs, make sure that all fragments are removed b e fore you resume printing.
9. Hold the fuser with your thumbs on the l atches, and then push both sides of the fuser in to the printer. Press the fuser down until it clicks into place.
Paper-handling problems Use only media that meets the s pecifications outlined in the HP LaserJet Printer Family Print Media Specification Guide . For ordering information, see Supplies and accessories . For media specifications for this prin ter, see Print-media specifications .
Media does not fe ed automatically Cause Solution Manual feed is selected in the software program. Load a sheet of media into tray 1 and press OK . The tray is empty. Load media into the tray. Media from a previous jam has not been completely removed.
Transparencies or glossy paper will not feed Cause Solution Media in another tray is the same size as the transparencies or glossy paper, and the printer is defaulting to the o ther tray. Make sure that the tray that contains the transparencies or glossy paper is selected in the software program or printer driver.
Output is curled or wrinkled Cause Solution The media was used previously. Do not reuse media. Output is consistently curled. Use the control-panel Service menu to turn on the Less paper curl option.
Printer response problems The control-panel display is blank Cause Solution The printer power switch is in the off position. Verify that the printer is on. Fans might run while the printer is in standby mode (off). The printer memory DIMMs are defective or installed incorrectly.
The printer is on but is not receiving da ta Cause Solution The interface cable is not co rrect for this co nfiguration. Select the correct interface cable for your configuration. See USB configuration . The interface cable is not securely connected to both the printer and the computer.
Printer control-pa nel problems The following tab le lists common printer control-pa nel problems and suggested solutions for resolvin g them. Control-panel settin gs do not work co rrectly Cause Solution The printer control-panel display is blank, eve n when the fan is running.
Color-printing problems Printing black instead of color Cause Solution Grayscale is selected in the software program or printer driver. In the software program or printer driver, select Color mode instead of Grayscale or Monochrome mode. You might be using a driver for monochrome (b lack and white) printing.
Inconsistent colors print af ter installing a print cartridge Cause Solution The printer might need calibration. Calibrate the printer. See Calibrating the printer . The print cartridge might be a refille d cartridge. Use a genuine HP print cartridge.
Incorrect printer output Printer output problems Incorrect fonts print Cause Solution The font has not been correctly selected in the software program. Reselect the font in the software pr ogram. The font is not available to the printer. Download the font to the printer or u se another font.
Partial printout Cause Solution A memory-error message appears on the printer control panel. 1. Increase printer memory by deleting un needed downloaded fonts, style sheets, an d macros from the printer memory. or 2. Add more memory to the printer. The file that you are printing cont ains error s.
Macintosh proble ms Solving problems with Mac OS X The printer driver is not listed in th e Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility. Cause Solution you are using. Reinstall the software. Se e the getting started guide for instructions . The interface cable might be defective or of poor quality.
When connected with a USB cable, the printe r does not appear in the Print Center or Printer Setup Utility after the driver is s elected. Cause Solution ● Ensure that you do not have too many USB devices dra wing power from the chain.
Software program problems Cannot change system selections Cause Solution The software program does no t support system ch anges. See the software program documentation. The correct printer driver is not loaded. Load the corr ect printer driver. The correct program driver is not loaded.
Print-quality troubleshooting If you are experiencin g problems with print quality, th e following sections migh t help you identify the cause of the problem. Print-quality problems associated with media Some print-quality problems arise fr om the use of inappropri ate media.
● If printed colors look wrong when printed, select differen t colors in the software prog ram or printer driver. ● If you are using a reflective ov erhead projector with the printed transparencies, use a standard overhead projector instea d.
Using the HP ToolboxFX to tro ubleshoot print-quali ty problems From the HP Tool boxFX software you can print a page that helps identify whi ch print cartridge is causing the problem. The print-qu ality trouble shooting page prints five bands of color, which are divided into four overlapping sections.
Calibrating the printer Calibration is a printer functio n that optimizes print quality. If you experience any print-quality problems, calibrate the printer. 1. Press OK . 2. Press > to highlight System Setup , and then press OK . 3. Press > to highlight Print quality , and th en press OK .
Network problems (HP Colo r LaserJet 2700n only) Check the following items to verify that the printer is communicating with the network. Before you b egin this troubleshooting procedure, print a c onfiguration page. See Using printer information pa ges .
Check the status of your prot ocol on the Configurati on report. You can also use the embedded Web server, the HP ToolboxFX, or Ma cintosh Co nfigure Device to che c k the status of other protocols.
128 Chapter 8 Problem solving ENWW.
A Supplies and accessories ● To order supplies in the U.S., go to www.hp. com/ sbso/product/supplies . ● To order supplies worldwide, go to www.hp.com/ ghp /buyonline.html . ● To order supplies in Canada, go to www.hp.ca/ catalog/supplies . ● To order supplies in Euro pe, go to www.
Parts and supplies Spare parts and supplies for this pr inter will be available for at leas t five years afte r production has stopped. Part Part numb er Type/size Memory upgrades (D IMMs) Q1 887A Syn.
Part Part number Ty pe/size Media C2934A 50 sheets HP Color LaserJet Transparencies (letter) C2936A 50 sheets HP Color Laser Transparencie s (A4) Q1298A HP LaserJet Tough paper ( letter) Q1298B HP Las.
Ordering by using the embedded Web server To order printing supplies directly through the embedded Web serve r, click the Shop for Supplies button in the top-right corne r of any page, and then follow the directions on the Web browser page. See Using the embed ded Web server .
Ordering by using the HP ToolboxFX Use the following steps to order prin ting supplies directly through the HP ToolboxFX. 1. Open the HP ToolboxFX. 2. Click the Shop for Supplies button.
134 Appendix A Supplies and accessories ENWW.
B Service and support ENWW 135.
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet 2700 and 2700n printers One-year limited warranty HP warrants to you, the end- user customer, that HP hardwa re and accessories will be free from defects in materials and workmanship after the d ate of purchase, for the period specified above.
Print cartridge, transfer unit, and fuser limited warranty statement This HP product is warranted to b e free from defects in materials and workmanshi p.
HP Customer Care Online Services For 24-hour access to updated HP printer-specific so ftware, product information, and support information using an Interne t connectio n, go to www.hp.com/support/cl j2700. Go to www.hp.com/ support/net_printing for information about th e built-in networking.
The HP ToolboxFX To check the printer status and setting s and view troubleshooting information and onli ne documentation, use the HP Toolb oxFX. You must have performe d a complete softwar e installation in order t o use the HP ToolboxFX. See Using the HP ToolboxFX .
HP maintenance agreements HP has several types of maintena nce agreement s that meet a wid e range of support needs. Maintenance agreements a re not part of the standar d warranty. Support servic es may vary by area. Check with your local HP d ealer to de termine the services availabl e to you.
Repacking the printer If your printer needs to b e moved or shipped to another location, perform the follow ing procedure to repack the printer. CAUTION Shipping damage as a result of inade quate packing is t he customer's responsibility. The printer must remai n upright during shipment.
142 Appendix B Service and support ENWW.
C Printer specifications The printer specifications provide information about the size and weight, amount of power needed and used, and noise output of th e printer. The specifica t ions also describe how the differe nt operating modes affect power consumption, he at output, and noise output.
Electrical specifications WARNING ! Po wer requirem ents are based on th e country/regio n where the printe r is sold. Do not convert operating voltages.
Power-consumption specifications Table C -1 Power consumption (average, in watts) 1 Product Model Printing 2 Ready 3 Sleep 4 Off Heat output- Ready (BTU/ hour) 5 HP Color LaserJet 2700 385 45 40 0.
Acoustic emissions Sound power level Declared per ISO 9296 Printing (15 ppm) 1 L WAd = 6.9 Bels (A) [69 dB (A)] Ready L WAd = 5.3 Bels (A) [53 dB (A)] Sound pressure level: bystander pos ition Declare.
Operating-environment specifications Environment Recommend ed Allowed Temperature 17° to 25°C (62.6° to 77° F) 10° to 27°C (5 0° to 81 F) Humidity 20% t o 60% r elative humidity (RH) 10% to 70% RH Altitude Not applicable 0 to 2600 m (0 to 8530 ft) NOTE These values are subject to chang e .
148 Appendix C Printer specifications ENWW.
D Regulatory information This section contains the following regulatory information : ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety stateme.
FCC regulations This equipment has been tested and fo und to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are design ed to provide reasonable protection agains t harmful interference in a residential installa tion.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality prod ucts in an environmentally sound manner. This product has been desig ned with several a ttributes to minimize impacts on our e n vironment.
More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP Planet Partners supplies recycling program. This record number represents 26 million pounds of print cartridge materials diverted from landfills.
For more information To obtain informa tion about these environme ntal topics: ● Product environmental profile sheet fo r this a nd many related HP products ● HP’s commitment to the enviro nment ● HP’s environmental management system ● HP’s end-of-life product re turn and recycling program ● Material Safety Data Sheets Visit www.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Na me: Hewlett-Packard Company Manufacturer's Addr ess: 1131 1 Chinden Boulevard, B.
Safety statements Laser safety The Center for Devices and Radio logical Health (C DR H) of the U.S. Food and Drug Administration ha s implemented regula tions for laser products m anufactured since August 1, 19 76. Compliance is mandatory for products marketed in the United States.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 270 0, 2700n, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytö ssä kirjoitti men suojakoteloi nti estää lasersäteen pääsyn laitteen ulkopuolelle.
E Working with memory Printer memory The printer has one dual inli ne memory module (DIM M) slot. Use the DIMM slot to upgrade the printer with the following items: ● More printer memo ry (DIMMs are available in 64, 128, and 256 MB).
Installing memory DIMMs You can install more memory fo r the printer, and you can also install a font DIMM to a llow the printer to print characters for lan guages such as Chinese or the Cyrillic alphabet.
3. Place the formatter boa rd on a clean, flat, gro unded surface. To replace a DIMM that is currently installed, sp read the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out. 4. Remove the new DIMM from the antistatic package , and the n locate the alignment notch on th e bottom edge of the DIMM.
6. Push down on the DIMM until both latches engage the DIMM. NOTE If you have difficulty inserting the DIMM, ma ke sure that the notch on the bo ttom of the DIMM is aligned with th e bar in the slot. If the DIMM sti ll does not go in, make sure th at you are using the correct DIMM type.
5. Click OK . 6. Go to Checking DIMM installati on . Checking DIMM installation Check that the DIMMs are installed correctly and working. To check DIMM installation 1. Turn the printer on. Check that the printer is in the Ready state after it has gone through th e startup sequence.
162 Appendix E Working with me mory ENWW.
Glossary bidirectio nal communica tion Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an In ternet prot ocol that a computer use s to find its IP address. calibration The process in which the printer makes internal adjustments to produce the best print qu ality.
IPX/SPX Abbreviation for “internetwork packe t exchange/sequence d packet exchange.” macro A single keystroke or command that results in a series of actions or instructions. media The paper, labels, transparencies, or other ma terial on which the printer prints the image.
Index Symbols/Numerics 2–sided printing printing 54 troubleshooting 110 500–sheet tray. See tray 3 A accessibility features 3 accessories ordering 129, 132, 133 troubleshooting 121 acoustic specif.
D declaration of conformity 154 default settings, restoring 25 demo page 21, 58 density settings 68 device discovery 32 device error message 91 Device Settings tab, HP ToolboxF X 66 DHCP 34 digital ph.
I image quality archive setting 25 HP ToolboxFX settings 68 photos 50 troubleshooting 122 ImageREt 72 incorrect supplies error message 91 information pa ges 58 input trays.
Networking tab , embedded W eb server 62 networks configuration page 21 configuring 29 control panel use in 26 device d iscovery 32 DHCP 34 embedded Web server 30 embedded Web server, accessin g 60 ga.
storing 81 warranty 137 print density settings 68 Print Document On (Windows) 48 print quality archive setting 25 HP ToolboxFX settings 68 photos 50 troubleshooting 122 troubleshooting page , HP ToolboxFX 124 printer drivers.
technical support 138 telephone suppo r t 138 temperature specifications 13, 147 toner buildup, troubleshooting 123 toner cartridges. See print cartridges Toolbox.
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© 2006 Hew lett -P ack ard Dev elopment Compan y , L.P . www .hp .com *Q7824-90932* *Q7824-90932* Q7 8 2 4 -90 9 3 2.
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