Instruction/ maintenance manual of the product 230 HP (Hewlett-Packard)
Go to page of 268
.
! #! " & Copyright HewlettĆ P ackard Company 1996 This document contains proprietary information that is protected by copyright.
.
ii Using this Manual C4699Ć90000 Using this Manual This manual contains information necessary to test, calibrate and service: D HP .
iii Contents C4699Ć90000 Contents Using this Manual ii .................................................. Safety Symbols x ..................................................... Applications 1Ć2 .
iv Contents C4699Ć90000 Unpacking and Assembling the Plotter 3Ć2 ................................... Inspecting the Plotter for Damage 3Ć4 ..................
v Contents C4699Ć90000 (more HP DesignJet 200/220 Service Manual) Introduction 5Ć2 .......................................................... Loading Sheet Media 5Ć2 ..................
vi Contents C4699Ć90000 Safety Precautions 6Ć2 ..................................................... ESD Precautions 6Ć2 ...................................................... R eassembly 6Ć2 .
vii Contents C4699Ć90000 When to Calibrate the Plotter 7Ć2 ........................................... Black Cartridge Alignment (See User's Guide, chapter 1) 7Ć2 .
viii Contents C4699Ć90000 Carriage T est for the DesignJet 230 and 250C 8Ć39 ......................... Carriage T est for the DesignJet 330 and 350C 8Ć40 ......................... Electrical T est 8Ć41 .............................................
ix Contents C4699Ć90000 Introduction 9Ć2 .......................................................... SerialĆNumber F ormat 9Ć2 .........................
International caution symbol (refer to man.
.
1Ć2 Product Information C4699Ć90000 Description HP DesignJet 230 and 330 (monochrome) and HP DesignJet 250C and 350C (color) plotters are largeĆformat, ink Ćjet plotters that print output from software applications, on paper and other media.
1Ć3 Product Information C4699Ć90000 The plotters operate with a variety of computer systems through either the serial, RS Ć232ĆC port or the parallel, BiĆ Tronics, extendedĆcapability port (ECP).
1Ć4 Product Information C4699Ć90000 The resolution of the plotter output is measured in dots per inch (dpi).
1Ć5 Product Information C4699Ć90000 The DesignJet 230 and 250C plotters handle only sheet media, not roll media. The DesignJet 330 and 350C plotters handle sheet media roll media.
.
.
2Ć2 Site Planning and Requirements C4699Ć90000 P ower Requirements HP DesignJet 230 and 330 and HP DesignJet 250C and 350C plotters have selfĆadjusting power supplies and do not require a voltage selector or switch settings prior to use.
2Ć3 Site Planning and Requirements C4699Ć90000 Choosing a Suitable Plotter Environment (Instructions ' User's Guide, chapter 1, w P osition the plotter .
.
.
3Ć2 Installation and Configuration C4699Ć90000 Unpacking and Assembling the Plotter When the plotter arrives at the user site: Inspect the shipping container for damage. If the shipping container shows signs of damage, retain it until you have checked the contents of the shipment and verified the performance of the plotter .
.
3Ć4 Installation and Configuration C4699Ć90000 Inspecting the Plotter for Damage V isually inspect the plotter for damage, scratches, dents, or other mechanical defects. If the plotter is damaged in transit, notify the carrier and the nearest HP Sales and Support Office.
3Ć5 Installation and Configuration C4699Ć90000 Assembling the Legs (Optional) If the user has purchased the optional legs for the plotter , assemble them following the series of illustrations below: E/A0Ćsize plotters only .
.
3Ć7 Installation and Configuration C4699Ć90000 E/A0Ćsize plotters only . ∼ 32Kg ( ∼ 71 lb).
3Ć8 Installation and Configuration C4699Ć90000 Assembling the R ollĆF eed Assembly (Optional) If the user has purchased the optional rollĆfeed assembly for the plotter , ass.
2 1.
.
.
Error Cartridge Paper Load Media Ready Film Setup Read Settings Align Cartridges Replot Form Feed Media T ype Print Quality Cancel Cartridges Setup Align Cartridges Replot Form Feed Cancel Both ON = B.
CONTINUE PLOTTING Load Media CONTINUE PLOTTING Load Media FORM FEED REPLOT SETUP FORM FEED REPLOT SETUP .
3Ć14 Installation and Configuration C4699Ć90000 HP does not support thirdĆparty inks or offĆaxis ink systems for use with any of its DesignJet series plotters or printers.
3Ć15 Installation and Configuration C4699Ć90000 The following is a scaled version of a DesignJet 250C setup sheet (setup sheet for Designjet 230 is very similar): 1.
3Ć16 Installation and Configuration C4699Ć90000 The following is a scaled version of a DesignJet 350C setup sheet .
.
4Ć2 Preventive Maintenance C4699Ć90000 Moisture on Plotter Users should use the plotter in an environment between 5% and 95% relative humidity . To recover from moisture condensation, turn the plotter off , and, using the main roller as a reference, wait until the plotter is completely dry before using it again.
4Ć3 Preventive Maintenance C4699Ć90000 Ink Spilling The service configuration plot gives an estimation of the amount of ink in the plotter's spittoon. (Details page 8Ć49 or 8Ć50.) T o prevent ink spilling, replace both the spittoon and the inkĆseparator when the spittoon is almost full.
4Ć4 Preventive Maintenance C4699Ć90000 Cleaning the Plotter T o maintain the plotter in good operating condition, keep it free of dust accumulation, ink, and other contamination. Cleaning intervals are determined by the plotter environment and by the types of plotter supplies used.
.
5Ć2 Functional Overview C4699Ć90000 Introduction The HP DesignJet 330 and 350C follow on from and replace the DesignJet 230 and 250C . The HP DesignJet 230 and 250C originally replaced the DesignJet 220 but are now no longer produced.
5Ć3 Functional Overview C4699Ć90000 During sheet media loading, the plotter: Detects the front edge of the media. (Media sensor located before pinchĆarm stops.) Grips and advances the media. Moves the media forwards and backwards to check whether it is still present and correctly gripped.
5Ć4 Functional Overview C4699Ć90000 Loading Roll Media on the DesignJet 330 and 350C The following diagram shows the Roll mediaĆloading sequence. The vertical arrows represent movement of the media. The thick horizontal bars represent movement of the carriage to sense the media edges.
5Ć5 Functional Overview C4699Ć90000 Checks the right edge of the media for skew (misalignment). (The loading process fails if the skew is greater than the allowed limits.) Moves the sheet to the printing position and resets the mediaĆaxis servo position.
5Ć6 Functional Overview C4699Ć90000 Providing a F orce on T op of the Media The bail provides a normal force on top of the media. Unlike on the DesignJet 220, there is no bail sensor on the DesignJet 230 and 250C and DesignJet 330 and 350C .
330 350C 5Ć7 Functional Overview C4699Ć90000 Detecting the Lines and Media Edges The line sensor on the cartridge carriage is used to: D Detect the left and right media edges. D Detect and measure lines drawn on media when performing accuracy calibration.
5Ć8 Functional Overview C4699Ć90000 Producing an Image # Note that the firmware can recognize from the plot data whether a plot is color or monochrome.
5Ć9 Functional Overview C4699Ć90000 .
5Ć10 Functional Overview C4699Ć90000 .
5Ć11 Functional Overview C4699Ć90000 The characteristics for color plots on glossy media are the sam.
5Ć12 Functional Overview C4699Ć90000 Plotter Architecture The plotters have a multiprocessor architecture similar to that of the DesignJet 650C . The following diagram gives an overview of the archi.
5Ć13 Functional Overview C4699Ć90000 Electronics Module The electronics module includes the main PCA, power supply and fan. It is one exchangeable part; you do not need to open it. If you replace the electronics module, remember to swop any SIMMs from the old module to the new one.
5Ć14 Functional Overview C4699Ć90000 The plotter firmware code is contained on either an inĆbuilt masked ROM (soldered to the main PCA) or a flash ROM SIMM (installed in the innerĆmost socket at the back of the plotter). If both are present, the plotter recognizes the code on the ROM SIMM instead of that on the inĆbuilt ROM.
5Ć15 Functional Overview C4699Ć90000 " $ An autoĆranging power supply is located in the electronics module. (Specifications chapter 1, P ower R equirements.
5Ć16 Functional Overview C4699Ć90000 Carriage PCA The carriage PCA is based on that of the DesignJet 650C . It connects to the main PCA through a long 60Ćconductor (2x30) trailing cable.
.
6Ć2 Removal and Replacement C4699Ć90000 Safety Precautions (Safety symbols Immediately after the table of contents.) Review W ARNING and CAUTION symbols and instructions before you service the plotters. F ollow these warnings and cautions for your protection and to avoid damaging the plotter .
6Ć3 Removal and Replacement C4699Ć90000 R equired T ools The following are the tools required to disassemble and repair the plotters. T8 T9 T10 T20 T15 T25 3/16 inch 5.5 mm and Long T orx screwdriver with the indicated attachments. P ozidrive PZ1 screwdriver .
6Ć4 Removal and Replacement C4699Ć90000 Installing a RAM or ROM SIMM A RAM SIMM provides the plotter with extra memory . A ROM SIMM contains new firmware code to override the internal firmware code. Make sure that the plotter is switched OFF and that neither the power cord nor an interface cable is connected.
$ ! $ ! .
$ " $ " .
6Ć7 Removal and Replacement C4699Ć90000 R emoving the T op Cover Open the top cover . Push the rightĆhand side of the cover slightly back, so that the rightmost hinge uncouples. Slide the cover to the left, so that the other hinges uncouple.
$ ! $ ! $ .
6Ć9 Removal and Replacement C4699Ć90000 R emoving the Left EndĆCover Remove the top cover page 6Ć7. Remove the r ollĆfeed assembly page 6Ć8 . Release the three clips at the bottom of the endĆcover: first the side clip, then the front and back clips.
6Ć10 Removal and Replacement C4699Ć90000 R emoving the Right EndĆCover Remove the top cover page 6Ć7. Remove the rollĆfeed assembly page 6Ć8 . Remove the pinchĆwheel lever and screw . T orx-10 Pull the plotter on/off switch out of the endĆcover .
# # ! .
6Ć12 Removal and Replacement C4699Ć90000 Reinstalling the frontĆpanel assembly: Insert the bottom of the assembly into the two indicated notches, inside the right endĆcover . Then firmly reinsert the top two tabs. Notch Push the front panel from the outside, to check whether it is correctly installed.
6Ć13 Removal and Replacement C4699Ć90000 R emoving the Electronics Module The electronics module is a fieldĆreplaceable part. Y ou do not need to open it. If it is faulty , exchange it for a new one. Remove the right endĆcover page 6Ć10. Disconnect the frontĆpanel assembly from the main PCA page 6Ć12.
330 350C 6Ć14 Removal and Replacement C4699Ć90000 Pull the electronics module to the right, in order to easily access the connectors. Disconnect all cables from the visible part of the main PCA.
% " % " % .
6Ć16 Removal and Replacement C4699Ć90000 R eplacing the MediaĆSensor Assembly Insert the tĆshaped flag in the indicated position. Let the tĆshaped flag rotate to its correct position. Insert the bellĆshaped flag in the indicated position.
6Ć17 Removal and Replacement C4699Ć90000 R emoving the Encoder Strip Move the cartridge carriage to the left, over the service station. Remove the right endĆcover page 6Ć10. Remove the left endĆcover page 6Ć9. Disconnect the trailing cable from the main PCA.
# # .
6Ć19 Removal and Replacement C4699Ć90000 Carefully pull the encoder strip to the right, through and out of the carriage assembly . Lay the encoder strip on a flat surface. R einstalling the Encoder Strip Move the cartridge carriage to the left, over the service station.
& #! & % ! "! ! !! !.
6Ć21 Removal and Replacement C4699Ć90000 R emoving the Right Bracket Remove the encoder strip page 6Ć17. Remove the screw that attaches the right bracket to the plotter chassis. T orx-20 Reassembling: Use the long screw . Threaded length ≅ 3c m( ∼ 1.
" " ! .
.
6Ć24 Removal and Replacement C4699Ć90000 R emoving the Spittoon Remove the right endĆcover page 6Ć10. Move the pinchĆarm lever linkage upwards so you can access the screw that attaches the spittoon to the right sideĆplate.
6Ć25 Removal and Replacement C4699Ć90000 R emoving the PinchĆArm Sensor Remove the spittoon page 6Ć24. Release the pinchĆarm sensor cable from the indicated clip on the spittoon. Gently press the two indicated tabs to the side and lift the pinchĆarm sensor from the spittoon.
6Ć26 Removal and Replacement C4699Ć90000 R emoving the Media Motor Remove the spittoon page 6Ć23/6Ć24. Disconnect the mediaĆmotor cable and the flat mediaĆaxisĆencoder cable from the main PCA (connectors labeled MOT X and ENC X respectively), and from the clip at the back of the plotter .
6Ć27 Removal and Replacement C4699Ć90000 R emoving the PinchĆArmĆLever Linkage Remove the right endĆcover page 6Ć10. Ease the front plastic part of the linkage to the right, out from the hole in the right sideĆplate. Remove the linkage from the cam journal on the right sideĆplate.
# ! # ! ! .
6Ć29 Removal and Replacement C4699Ć90000 R emoving the BailĆLift Mechanism Remove the bail page 6Ć5. Remove the primer page 6Ć27. Remove the service station page 6Ć28.
! ! .
6Ć31 Removal and Replacement C4699Ć90000 R emoving the EngagingĆLever Support Remove the primer page 6Ć27. Remove the service station page 6Ć28. Release the cable from the engaging lever support page 6Ć29. Remove the engaging lever .
6Ć32 Removal and Replacement C4699Ć90000 R emoving the Overdrive R oller Remove the primer page 6Ć27. Remove the service station page 6Ć28. Remove the clutch retaining ring that secures the overdrive clutch to the overdrive roller .
6Ć33 Removal and Replacement C4699Ć90000 R emoving the Back Cover Remove the left and right endĆcovers pages 6Ć9 and 6Ć10. Remove the screws that attach the back cover to the plotter . D/A1Ćsize plotters have 2 screws. E/A0Ćsize plotters have 3 screws.
6Ć34 Removal and Replacement C4699Ć90000 R emoving the Trailing Cable Remove the right endĆcover page 6Ć10. Disconnect the trailing cable from the connector marked P1 on the main PCA, and from the guides on the right bracket.
' $" ' # " " " .
6Ć36 Removal and Replacement C4699Ć90000 R emoving the TrailingĆCable Guide Remove the right bracket page 6Ć21. Remove the back cover page 6Ć33. Remove the trailing cable page 6Ć34. Slide the trailingĆcable guide to the right, releasing it from the leftĆbracket tab.
6Ć37 Removal and Replacement C4699Ć90000 R emoving the Cartridge Carriage Remove the encoder strip page 6Ć17. Remove the right bracket 6Ć21. In the following step, take care not to break the black plastic tab on top of the motor .
" " .
# ! # .
6Ć40 Removal and Replacement C4699Ć90000 R emoving the DriveĆBelt Pulley Remove the encoder strip. In the following step, take care not to break the black plastic tab on top of the motor . Press the carriage motor towards the left, and remove the belt from the motor shaft.
6Ć41 Removal and Replacement C4699Ć90000 R emoving the Drive R oller Remove the driveĆroller gear page 6Ć25. Remove the media motor page 6Ć26. Remove the pinchĆarmĆlever linkage page 6Ć27. Remove the engagingĆlever support page 6Ć31.
6Ć42 Removal and Replacement C4699Ć90000 Use the right cam journal to raise the pinchĆwheels, and lift the right side of the drive roller up.
$ $ .
6Ć44 Removal and Replacement C4699Ć90000 R emoving the PinchĆArm Lift Mechanism Remove the drive roller page 6Ć41. Little by little, unscrew the camĆjournal screw on the right side, a.
+ "(!# !& + !%&! & !+$ & .
6Ć46 Removal and Replacement C4699Ć90000 R emoving the Overdrive Enclosure Remove the right endĆcover page 6Ć10. Remove the spittoon page 6Ć24. Remove the overdrive roller page 6Ć32.
6Ć47 Removal and Replacement C4699Ć90000 R einstalling the Overdrive Enclosure The order in which you replace the screws on the overdrive enclosure is important. T ake care not to damage the mediaĆsensor flags. The overdrive enclosure should not touch them.
6Ć48 Removal and Replacement C4699Ć90000 R emoving the Entry Platen Remove the overdrive enclosure page 6Ć46. Disconnect the mediaĆsensor cable from the main PCA (connector labeled MEDIA). Remove the indicated screw from the right sideĆplate.
% " % $ The order in which you replace the screws on the entry platen is important.
6Ć50 Removal and Replacement C4699Ć90000 There must be no space between the entry platen and the sideĆplate. It doesn't matter if there is a small space between the entry platen and the sideĆplate. Replace the indicated screw on the leftĆhand side.
.
7Ć2 Calibrations and Adjustments C4699Ć90000 When to Calibrate the Plotter Indicati.
7Ć3 Calibrations and Adjustments C4699Ć90000 Service Modes The possible states of any LED are: Flashing Ca.
Print Quality 7Ć4 Calibrations and Adjustments C4699Ć90000 Switch the plotter off . While holding the Print Quality key down, switch the plotter on.
7Ć5 Calibrations and Adjustments C4699Ć90000 # " The functions of the frontĆpanel keys change when the plotter goes into service mode.
Carriage-Axis T est Bench Run Modular T est Stop the T est SHIFT .
Carriage-Axis T est Bench Run Modular T est Stop the T est SHIFT .
7Ć8 Calibrations and Adjustments C4699Ć90000 Accuracy Calibration The accuracy calibration (X Ćaxis calibration) procedure is used to correct the endĆpoint accuracy of the media axis.
SHIFT Accuracy Calib. Print 7Ć9 Calibrations and Adjustments C4699Ć90000 " .
SHIFT Accuracy Calib. Read Accuracy Calibration 7Ć10 Calibrations and Adjustments C4699Ć90000 W ait until the ink on the sheet is dry . Reload the sheet # into the plotter , in the direction indicated by the arrows on the calibration plot.
7Ć11 Calibrations and Adjustments C4699Ć90000 Adjusting the CarriageĆtoĆMedia Distance It is very important that the distance between the carriage and the media is within certain limits. If the distance between the cartridge nozzles and the media is , ink smears on the media.
.
.
7Ć14 Calibrations and Adjustments C4699Ć90000 Tighten or loosen the indicated screw on the carriage. This will adjust the carriage angle on the slider rod, thus increasing or decreasing the carriageĆtoĆmedia distance. Gap Increases Rotating Clockwise T orx-8 Check the carriageĆtoĆmedia distance page 7Ć11.
Cartridges Special paper Paper Film or vellum or translucent Error Load Media Ready Fast [Schnell] Normal [Normal] Both ON = Best [Papier] [od. V elin od.
Load Media Coated Plain Film Error Ready Fast [Schnell] Normal [Normal] Both ON = Best [Papier] [Folie] [Gestrich Papier] [Bereit] [Beide EIN = Beste ] 1 [Fehler] Carriage Axis 2 3 8 45 6 (7) 9 Carria.
1 Carriage Axis 2 3 8 45 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail S E R V I C E M O D E 2 S E R V I C E M O D E 2 S E R V I C E M O D E 1 S E R V.
Load Media Coated Plain Film Error Ready Both ON = Best 1 Carriage Axis 2 3 8 45 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail Media T ype Print Quali.
1 Carriage Axis 2 3 8 45 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail S E R V I C E M O D E 2 S E R V I C E M O D E 2 S E R V I C E M O D E 1 S E R V.
Load Media Coated Plain Film Error Ready Both ON = Best 1 Carriage Axis 2 3 8 45 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail Cancel [Cancelar] Form .
1 Carriage Axis 2 3 8 45 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail S E R V I C E M O D E 2 S E R V I C E M O D E 2 S E R V I C E M O D E 1 S E R V.
Load Media Coated Plain Film Error Ready Both ON = Best 1 Carriage Axis 2 3 8 45 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail Continue Plotting [Cont.
1 Carriage Axis 2 3 8 45 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail S E R V I C E M O D E 2 S E R V I C E M O D E 2 S E R V I C E M O D E 1 S E R V.
Load Media Coated Plain Film Error Ready Both ON = Best 1 Carriage Axis 2 3 8 45 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail Form Feed [Avancer] Ser.
1 Carriage Axis 2 3 8 45 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail S E R V I C E M O D E 2 S E R V I C E M O D E 2 S E R V I C E M O D E 1 S E R V.
Load Media Coated Plain Film Error Ready Both ON = Best 1 Carriage Axis 2 3 8 45 6 (7) 9 Carriage Sensor Flex Circuit Media Axis Front- Panel Key Cover Sensor Media Sensor Bail Form Feed [Alimentaçã.
.
8Ć2 Troubleshooting C4699Ć90000 P owerĆOn The plotters automatically perform a series of internal self tests and mechanical initialization sequences whenever the user switches the plotter on. These are completed after about 30 seconds.
, $!'%!!& , .
8Ć4 Troubleshooting C4699Ć90000 Otherwise, if the plotter is using firmware from the the following will occur: The LEDs light up one by one as follows, until eight LEDs are on.
8Ć5 Troubleshooting C4699Ć90000 The optical sensor positions itself over the the mark encoder to check the start of the drive roller . The Load Media LED lights up to indicate that the plotter is ready for you to load media.
8Ć6 Troubleshooting C4699Ć90000 Error Codes for the DesignJet 230 and 250C Plotters If there is no activity at all from the plotter , you may have a power problem. (Troubleshooting User's Guide, chapter 4.
8Ć7 Troubleshooting C4699Ć90000 Cartridges + Error : One or more of the cartridges missing or making bad contact. D Remove each cartridge. Ensure that the protective tape has been removed, and look for dirty contacts or wear .
8Ć8 Troubleshooting C4699Ć90000 Error + Ready : There is a problem with the serial interface. Try one or more of the following: D Ensure the plotter's settings for baud rate and parity are the same as those of the host computer . T o check the plotter settings, use the setup sheet.
8Ć9 Troubleshooting C4699Ć90000 Error The possible causes could be: D P ower failure during the tests. D F aulty carriage PCA. D F aulty or badly connected trailing cable. D F aulty electronics module. D Plotter is operating very near to powerful electrical motors or machines.
8Ć10 Troubleshooting C4699Ć90000 Paper + Error + Ready: RS Ć232ĆC data overflow . Data byte was not read before another was entered into the U AR T . P ossible causes are: D Incorrect configuration in communications speed/protocol. D Incorrect communications cable.
Error + Fast + Load Media: Problems in movement in the X Ćaxis (media axis) The possible causes could be: D Something is causing too much friction in the X-axis. D P aper jam. Error + Load Media + Normal: Error in X Ćaxis calibration Did you load media in correct orientation? D Are the marks visible on the plot? If not, check cartridges.
Paper + Error + Fast + Load Media: Error in X Ćaxis encoder quadrature (media-axis). P ossible causes are: D Incorrect routing of the motor cables. D Electrical noise in motors. D F aulty motor encoder . D Motor received an electrostatic discharge while operating.
8Ć13 Troubleshooting C4699Ć90000 Error Codes for the DesignJet 330 and 350C Plotters If there is no activity at all from the plotter , you may have a power problem. (Troubleshooting ' User's Guide, chapter 9.
8Ć14 Troubleshooting C4699Ć90000 Plain + Error : The current plot is too large and does not fit in memory . D If the plot is a raster plot, try sending it with a no negative motion R TL command. D If it is a vector plot, try using a driver that performs all the rasterization of the plot in the host computer before sending it to the plotter .
8Ć15 Troubleshooting C4699Ć90000 Error Error + Normal : Not enough memory to allocate internal data structures. D Turn the plotter off , and then on again to see if the problem disappears. D If the problem remains, consult recent service notes for a possible solution.
8Ć16 Troubleshooting C4699Ć90000 Plain + Error + Ready: RS Ć232ĆC data overflow . Data byte was not read before another was entered into the U AR T . P ossible causes are: D Incorrect configuration in communications speed/protocol. D Incorrect communications cable.
Plain + Load Media + Error + Film: Problems in the free movement of the carriage. The possible causes could be: D Something is causing excessive friction in the Y Ćaxis (carriage axis).
Plain + Error + Film + Fast + Roll: CartridgeĆalignment firmware error . Try one or more of the following: D Turn the plotter off , and then on again to see if the problem disappears. D Ensure that the cartridges are correctly seated. D Replace cartridges.
8Ć19 Troubleshooting C4699Ć90000 System Errors for the DesignJet 230 and 250C Plotters The DesignJet 230 and 250C plotters have many failure modes that cause system errors. Many are due to electrical problems, others electronic, and some mechanical.
8Ć20 Troubleshooting C4699Ć90000 (and most frequent causes) (and most frequent causes) Firmware A.01.05 Firmware A.01.04 Firmware A.
8Ć21 Troubleshooting C4699Ć90000 (and most frequent causes) (and most frequent causes) Firmware A.01.05 Firmware A.01.04 Firmware A.
8Ć22 Troubleshooting C4699Ć90000 (and most frequent causes) (and most frequent causes) Firmware A.01.05 Firmware A.01.04 Firmware A.
8Ć23 Troubleshooting C4699Ć90000 System Errors for the DesignJet 330 and 350C Plotters The DesignJet 330 and 350C plotters have many failure modes that cause system errors. Many are due to electrical problems, others electronic, and some mechanical.
8Ć24 Troubleshooting C4699Ć90000 (and most frequent causes) (and most frequent causes) Firmware A.01.00 testmode.c 3684 Error in DRAM data test: D F aulty carriage.
8Ć25 Troubleshooting C4699Ć90000 (and most frequent causes) (and most frequent causes) Firmware A.01.00 selftest.c 1522 F ailure in RAM SIMM test: RAM SIMM badly connected.
8Ć26 Troubleshooting C4699Ć90000 (and most frequent causes) (and most frequent causes) Firmware A.
8Ć27 Troubleshooting C4699Ć90000 EEROM Errors What is an EEROM error? An EEROM error means that some of the internal tests that the firmware performs have detected that, when .
8Ć28 Troubleshooting C4699Ć90000 EEROM Model ID Configuration Procedure for the DesignJet 330 and 350C The EEROM model ID configuration procedure only needs to be carried out if: D A preĆconfigured board is being reused. D The current board is incorrectly configured to the wrong model ID .
8Ć29 Troubleshooting C4699Ć90000 Configure the plotter with the correct model ID as follows: Only one opportunity is given to perform this procedure and there is no indication that it was successful.
8Ć30 Troubleshooting C4699Ć90000 Troubleshooting Tips Diagnosing problems. and Y ou can use these plots to help diagnose problems. (See pages 8Ć46 and 8Ć51).
8Ć31 Troubleshooting C4699Ć90000 Carriage cannot park in service station. The trailing cable may be preventing the carriage from reaching the leftĆhand stop.
8Ć32 Troubleshooting C4699Ć90000 Plots joined or not plotted. # If the user is using an HP 7586B (HP ĆGL) driver , it may not end files properly with the result that several plots may be joined, or not plotted at all.
8Ć33 Troubleshooting C4699Ć90000 Media not Loading. Make sure that the trailing cable is positioned under the plastic tabs at the back of the carriage cover , and not above them.
.
.
8Ć36 Troubleshooting C4699Ć90000 Align Cartridges + Service Mode 1 (230/250C) (Details page 7-3.) Shift Stopping most T ests Service-Mode 2 (Details page 7-4.
# # .
' " ! ' " "! !.
8Ć39 Troubleshooting C4699Ć90000 This tests the operation of the carriage sensor and the connection between the carriage flex circuit and the cartridges.
8Ć40 Troubleshooting C4699Ć90000 This tests the operation of the carriage sensor and the connection between the carriage flex circuit and the cartridges.
8Ć41 Troubleshooting C4699Ć90000 This tests the main PC A and carriage PCA electronics. In service mode Hold down the SHIFT key and press Electrical T est .
8Ć42 Troubleshooting C4699Ć90000 This tests the operation of the frontĆpanel keys. In service mode , press Front-Panel T est . All LEDs flash a further two or three times and then turn OFF . Press any frontĆpanel key except Shift .
8Ć43 Troubleshooting C4699Ć90000 The input/output test performs the following: P arallel input/output test: Reads the data and status registers of the BiĆ Tronics P AL.
" " .
* " %# $ * # # $ $ '.
Print-Quality Plot Ready Ready Print Quality Roll/Sheet 1 )&,#* &&+!% .
8Ć47 Troubleshooting C4699Ć90000 This tests the operation of the cover sensor and the media sensor . In service mode , press Sensors T est .
8Ć48 Troubleshooting C4699Ć90000 This tests the operation of the cover sensor and the media sensor . In service mode , press Sensors T est .
.
.
Service Configuration Shift Ready Ready Cancel Media T ype 8Ć51 Troubleshooting C4699Ć90000 .
Service Monitor AL T Service Monitor 8Ć52 Troubleshooting C4699Ć90000 The service monitor is useful to find out why the plotter is not plotting what you expect it to plot.
8Ć53 Troubleshooting C4699Ć90000 The servo/encoder test performs the following: D MediaĆaxis encoder test: V erifies the operation of the servo loop (mediaĆaxis feedback).
Media T ype Read Settings Print Quality Align Cartridges Cancel Replot & #!" & .
Media T ype Replot Print Quality Form Feed Roll/Sheet Continue Plotting & #!" & .
8Ć56 Troubleshooting C4699Ć90000 PrintĆQuality Troubleshooting The printĆquality plot for the HP DesignJet 250C/350C is represented below . (Printing i t ' page 8Ć46.) The plot for the HP DesignJet 230/330 is similar , but only the patterns relevant to the black cartridge are printed.
8Ć57 Troubleshooting C4699Ć90000 Random dark or light bands in area fills. (PrintĆQuality Plot ' page 8Ć56, 1. - Area Fills , and the offsetĆswath lines on the right of the plot.) (See also ' User's Guide, chapter 4.
8Ć58 Troubleshooting C4699Ć90000 Blotchy area fills. (PrintĆQuality Plot ' page 8Ć56 1. - Area Fills .) (See also ' User's Guide, chapter 4.
8Ć59 Troubleshooting C4699Ć90000 V erticalĆline straightness is a measure of the horizontal distance between the segments of a vertical line plotted in two consecutive swaths.
8Ć60 Troubleshooting C4699Ć90000 Errors numbered 3a and 3b are called ThetaĆZ errors. They appear when the rows of nozzles on a cartridge are not perpendicular to the carriage axis (Y Ćaxis). This error can occur for various reasons, including: D Badly seated cartridge.
8Ć61 Troubleshooting C4699Ć90000 The colors on the plot are misaligned. (See also ' User's Guide, chapter 4.) Refer to the printĆquality plot ' page 8Ć56: 4.
.
.
9Ć2 Product History and Service Notes C4699Ć90000 Introduction This chapter describes the differences between earlier versions of the plotters and the latest version documented in this manual. SerialĆNumber F ormat The plotter serial number is composed of 10 letters and digits, for example ESA5600248.
9Ć3 Product History and Service Notes C4699Ć90000 Firmware R evision Level The plotter firmware is contained either on a flash ROM SIMM at the back of the plotter or on a masked ROM inside the electronics module. The firmwareĆrevision level, for example A.
9Ć4 Product History and Service Notes C4699Ć90000 Obtaining Service Notes with Graphics Y ou can access a WC SO (W orldwide Customer Support Operation) server from a PC or UNIX workstation to obtain service notes with graphics. Go to the MS ĆDOS screen.
9Ć5 Product History and Service Notes C4699Ć90000 Problem R eading the Setup Sheet Several HP DesignJet 230 and 250C plotters have failed with the following defect: The media is loaded without any problems. Any plot you want can be printed, but there is a print quality defect in the first two swaths.
.
.
10Ć2 P arts and Diagrams C4699Ć90000 Exchange Assemblies Exchange assemblies are factoryĆrepaired and tested assemblies that you can order; they are listed in the following table.
10Ć3 P arts and Diagrams C4699Ć90000 R eplacement P arts P arts shown in the drawings in this chapter are listed in the corresponding part lists. Match the appropriate number on the drawing with the same number in the parts list for information on that part.
10Ć4 P arts and Diagrams C4699Ć90000 Legs Reference on Drawing HP P art Number Quantity Description 1 C3192Ć60003 2 F oot assembly 2 C3192Ć60001 1 X Brace Assembly (D/A1Ćsize) C3193Ć60001 1 X Br.
.
10Ć6 P arts and Diagrams C4699Ć90000 T op and Back Covers, Electronics, Trailing Cable Reference HP P art Number Quantity Description on Drawing DesignJet 330/350C DesignJet 230/250C 1 C4699Ć40003 .
10Ć7 P arts and Diagrams C4699Ć90000 T op and Back Covers, Electronics, Trailing Cable.
10Ć8 P arts and Diagrams C4699Ć90000 End Covers Reference HP P art Number Quantity Description on Drawing DesignJet 330/350C DesignJet 230/250C 1 C4699Ć40004 C4699Ć40004 1 Le ft E nd ĆC o ve r 2 .
.
10Ć10 P arts and Diagrams C4699Ć90000 CarriageĆAxis (Left End) Reference HP P art Number Quantity Description on Drawing DesignJet 330/350C DesignJet 230/250C 1 C3190Ć40040 C3190Ć40040 1 Le ft B r ac ke t 2 C3190Ć00012 C3190Ć00012 1 Le ft S t ra p 3 0515Ć2765 0515Ć2765 1 Sc re w M 4.
.
10Ć12 P arts and Diagrams C4699Ć90000 CarriageĆAxis (Right End) Reference on Drawing HP P art Number Quantity Description 1 C3190Ć40039 1 Right Bracket 2 C3190Ć00015 1 Encoder Spring 3 C3190Ć00013 1 Right Strap 4 0515Ć2765 1 S c r ew M 4. 2 x 35 P a n T or x St l 5 0535Ć0031 1 Nut Hex M3 x .
10Ć13 P arts and Diagrams C4699Ć90000 CarriageĆAxis (Right End).
10Ć14 P arts and Diagrams C4699Ć90000 Service Station, Primer , Spittoon Reference HP P art Number Quantity Description on Drawing DesignJet 330/350C DesignJet 230/250C 1 0515Ć1743 0515Ć1743 3 Sc .
.
10Ć16 P arts and Diagrams C4699Ć90000 Media Entry P ath Reference HP P art Number Quantity Description on Drawing DesignJet 330/350C DesignJet 230/250C 1 - C2858Ć60054 1 Drive R oller (D/A1Ćsize) .
.
10Ć18 P arts and Diagrams C4699Ć90000 Bail and Overdrive Reference on Drawing HP P art Number Quantity Description 1 0624Ć0617 1 Screw 6Ć9 .937 Plast T15 2 0624Ć0745 2 Screw M4 x 10 T ap T20 3 3050Ć0026 1 W asher 3.
.
10Ć20 P arts and Diagrams C4699Ć90000 Bail and Overdrive (Continued) Reference on Drawing HP P art Number Quantity Description 17 C3190Ć60096 1 Overdrive R oller (D/A1Ćsize) (Incl. Item s8&1 0 ) C3191Ć60096 1 Overdrive R oller (E/A0Ćsize) (Incl.
.
10Ć22 P arts and Diagrams C4699Ć90000 PinchĆArm Assembly Reference on Drawing HP P art Number Quantity Description 1 C2847Ć20005 1 PinchĆArm Bar Cam (D/A1Ćsize) C1633Ć20012 1 PinchĆArm Bar Cam.
.
10Ć24 P arts and Diagrams C4699Ć90000 RollĆF eed Assembly (DesignJet 330 and 350C Only) Reference on Drawing HP P art Number Quantity Description 1 C3174Ć60013 1 Ro llĆF eed Assembly (D/A1Ćsize).
.
Accessories Description HP Part Number DesignJet 230/250C and 330/350C Repackaging Kit D/A1 Si.
Description HP Part Number Front-Panel Overlay DesignJet 230 DesignJet 250C Chinese C4694-6.
Description HP Part Number Print Cartridges DesignJet 350C DesignJet 230/330 DesignJet 250C Bl.
Parallel (Bi-T ronics/Centronics) Interface .
Computer HP Part Number Cable length Connector type at comp ter end of cable DesignJet 330/350.
.
Hewlett-Packard support services in the United States Below is a list of Hewlett-Packard support resources for customers in the United States. Use these resources before calling the Customer Support Center , whose details are given after this list.
US Customer Support Center Resource Support provided Phone number Hours of operation HP Customer Support Center T echnical support with setup, operation and repair information.
Hewlett-Packard support services in Europe Below is a list of Hewlett-Packard support resources for customers in Europe. Use these resources before calling the Customer Support Center , whose details are given after this list.
European Support Resources (continued) Resource Support provided and notes Phone/fax/ftp number Hours of operation CompuServe (HP FORUM) Interactive dialog with worldwide HP customer community for exchange of information.
European Customer Support Center Resource Support provided Phone number Hours of operation HP Customer Support Center , Amsterdam, The Netherlands T echnical support with setup, and operation information.
European Response Centers Support provided Country Phone number fax number T echnical support with repair information. Netherlands United Kingdom France Germany Italy Spain Czech Republic Greece Hungary Poland T urkey Headquarters International Sales Branch (I.
Hewlett-Packard support services in Asia-Pacific Asia-Pacific Support Resources Resource Support provided and notes Phone/fax/ftp number Hours of operation HP FIRST Fax Detailed product support information on common software applications and troubleshooting tips.
Asia-Pacific Support Resources (continued) Resource Support provided and notes Phone/fax/ftp number Hours of operation HP Fulfilment Service Latest drivers.
.
.
GlossaryĆ2 C4699Ć90000 ąNumber of units. _ ąDegree(s) Celsius. _ ąDegree(s) F ahrenheit. ą1. Amp(s). 2. Acoustic. ąAlternating current.
GlossaryĆ3 C4699Ć90000 drive roller ąPlaten roller . driveĆroller gear ąHelical gear at rightĆhand side of drive roller . driver ą1. An electronic circuit that provides input to another electronic circuit, (from W ebster's Ninth New Collegiate Dictionary , E MerriamĆ W ebster 1991).
GlossaryĆ4 C4699Ć90000 ąA Japanese character set. # ąKilobyte ąKilogram(s). ąKilogram(s). ąLocal Area Network. ąP ound(s). ąLightĆEmitting Diode. ąCarriage LED .
GlossaryĆ5 C4699Ć90000 ąP ersonal Computer . ąPrinted Circuit Assembly . ą1. Even though the inkjet plotter has no physical pens, the lines it draws match the attributes for pens numbered 1 through 8 in the application software.
GlossaryĆ6 C4699Ć90000 ąSingle InĆline Memory Module. !% ąMisalignment. ! ąA paper specifically developed by HP , for HP inkjet plotters. ąServoĆProcessor Code. !%" ąThat portion of a drawing plotted between advances of the drive roller in mode.
.
IndexĆ2 C4699Ć90000 absorption, ink, 8Ć61 ac, GlossaryĆ2 ac power outlet, 6Ć2. See also power supply accessories, 10Ć26 accuracy calibration, 7Ć2, 7Ć8, 8Ć57, GlossaryĆ2 print DesignJet 2.
IndexĆ3 C4699Ć90000 DesignJet 330/350C , 8Ć16 moving the carriage, 5Ć6 premature wearing, 8Ć31 removing, 6Ć39 slipping, 8Ć59 swelling, 4Ć3 bench run, 8Ć38, 8Ć49, 8Ć50 frontĆpanel keys Desi.
IndexĆ4 C4699Ć90000 DesignJet 330/350C , 8Ć40 speed, 5Ć8, 5Ć9, 5Ć10 test DesignJet 230/250C , 8Ć39 DesignJet 330/350C , 8Ć40 frontĆpanel keys DesignJet 230/250C , 7Ć6 DesignJet 330/350C , 7.
IndexĆ5 C4699Ć90000 connections flex circuit, testing DesignJet 230/250C , 8Ć39 DesignJet 330/350C , 8Ć40 main PCA, 5Ć13 consumption, power , 2Ć2 continue plotting, key , 3Ć13 copiers, diazo, w.
IndexĆ6 C4699Ć90000 drop detector , absence of, 5Ć11 drop volume causing banding, 8Ć57 DTR, GlossaryĆ3 duty cycle, 4Ć2, 8Ć32 E/A0Ćsize plotters, GlossaryĆ3 earth, 6Ć2 ECP , 1Ć3, 5Ć14, .
IndexĆ7 C4699Ć90000 DesignJet 230/250C , 8Ć8 DesignJet 330/350C , 8Ć14 servo X Ćaxis DesignJet 230/250C , 8Ć9 DesignJet 330/350C , 8Ć15 Y Ćaxis DesignJet 230/250C , 8Ć10 DesignJet 330/350C , .
IndexĆ8 C4699Ć90000 expanding, memory , 1Ć3. See also RAM external print servers, 10Ć28 extra memory , 6Ć4 factory calibration factor , 8Ć49 factory spittoon, 8Ć49, 8Ć50.
IndexĆ9 C4699Ć90000 history of product, chapter 9 holes for ventilation, service station, 5Ć11 HP 712 workstation, 8Ć8, 8Ć14 HP JetDirect EX, part numbers, 10Ć28 HP JetDirect EX Plus3, part numb.
IndexĆ10 C4699Ć90000 DesignJet 230/250C , 3Ć12 DesignJet 330/350C , 3Ć13 frontĆpanel, in service mode, 7Ć5 lamination, 8Ć58 LAN , GlossaryĆ4 Manager , 1Ć3 languages demonstration plot, 3.
IndexĆ11 C4699Ć90000 margins, 1Ć5 motor , 8Ć35 connection to main PCA, 5Ć13 defective, 8Ć57 error DesignJet 230/250C , 8Ć11 DesignJet 330/350C , 8Ć16, 8Ć17 removing, 6Ć26 not loading, 8Ć33 .
IndexĆ12 C4699Ć90000 offĆaxis ink system, 3Ć14, 8Ć32, GlossaryĆ4 office light, 8Ć58 oil, 8Ć10, 8Ć16 slider rod, 4Ć2 operating environment, 2Ć3 optical line sensor , 5Ć16 optical sensor.
IndexĆ13 C4699Ć90000 positioning the plotter , 2Ć3 power cycles, number of , service configuration plot DesignJet 230/250C , 8Ć49 DesignJet 330/350C , 8Ć50 problem, 8Ć6, 8Ć13 requirements, 2Ć2.
IndexĆ14 C4699Ć90000 drive belt, 6Ć39 drive roller , 6Ć41 driveĆbelt pulley , 6Ć40 driveĆroller gear , 6Ć25 electronics module, 6Ć13 encoder strip, 6Ć17 engagingĆlever support, 6Ć31 entry .
IndexĆ15 C4699Ć90000 secondary colors, 8Ć56, 8Ć61, GlossaryĆ5 self test, powerĆon, 8Ć2 sensitivity of line sensor DesignJet 230/250C , 8Ć39 DesignJet 330/350C , 8Ć40 sensor does not find medi.
IndexĆ16 C4699Ć90000 SHIFT key in service mode, 7Ć5, 7Ć6, 7Ć7 SIMM, 1Ć3, 5Ć12, 5Ć13, 9Ć3, GlossaryĆ6 site planning, chapter 2 size, page, 3Ć14 sizes, media, 1Ć5 skew , GlossaryĆ6 slider r.
IndexĆ17 C4699Ć90000 test bail cycle, 8Ć37 carriage DesignJet 230/250C , 8Ć39 DesignJet 330/350C , 8Ć40 color cartridges, 7Ć2 electrical, 8Ć41 front panel, 8Ć42 input/output, DesignJet 230/250.
IndexĆ18 C4699Ć90000 WCSO server , 9Ć4 wearing of parts, 8Ć31 weight, plotter , 2Ć3 wick, 5Ć15, 8Ć32 wicking, 8Ć61 width of lines, 3Ć14 window sensor , See cover sensor Windows driver , 8Ć8, 8Ć14 wiper blades, removing, 6Ć6 wipers blades, worn, 8Ć30 workstation, HP 712, 8Ć8, 8Ć14 X Ćaxis, GlossaryĆ6.
This is the second edition of this service manual. It updates information in respect to the HP DesignJet 230 and 250C and introduces the HP DesignJet 330 and 350C .
What's in This Book This manual contains information necessary to test, calibrate and service D HP DesignJet 230 plotters (models C4694A and C4695A) D HP DesignJet 250C plotters (models C3190A an.
An important point after buying a device HP (Hewlett-Packard) 230 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought HP (Hewlett-Packard) 230 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data HP (Hewlett-Packard) 230 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, HP (Hewlett-Packard) 230 you will learn all the available features of the product, as well as information on its operation. The information that you get HP (Hewlett-Packard) 230 will certainly help you make a decision on the purchase.
If you already are a holder of HP (Hewlett-Packard) 230, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime HP (Hewlett-Packard) 230.
However, one of the most important roles played by the user manual is to help in solving problems with HP (Hewlett-Packard) 230. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device HP (Hewlett-Packard) 230 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
