Instruction/ maintenance manual of the product PM43 Honeywell
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Mid-Range Printer User Manual PM 23c | PM 43 | PM 43c.
ii PM23c, PM43, and PM43c M id-Range Printer User Manual Intermec by Honeywell 6001 36th Ave.W . Everett, W A 98203 U.S.A . www.intermec.com The information contained herei n is provided solely for th.
PM23c, PM43, and PM43c Mid- Range Pr inter User Manual iii Document Change Record This page records changes to this document. The document was originally released as Revision 001. Ve rs i o n Number Date Description of Change 004 12/2014 Updated to su pport MR7 f irmware.
iv PM23c, PM43, and PM43c M id-Range Printer User Manual.
Contents PM23c, PM43, and PM43c Mid-Range Printer User Manual v Contents Before Y ou Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Safety Information . . . . .
Contents vi PM23c, PM43, and PM43c Mid-Range Printer Us er Manual 2 Set Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 About Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents PM23c, PM43, and PM43c Mid-Range Printer User Manual vii How to Connect the Printe r to Y our Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Connect the Printer to an Ethernet Networ k . . . . . . . . .
Contents viii PM23c, PM43, and PM43c M id-Range Printer User Manual 5 Troubleshoot the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Call Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents PM23c, PM43, and PM43c Mid-Range Printer User Manual ix A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Printer Specif ications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents x PM23c, PM43, and PM43c Mid-Range Printer User Manual.
Before You Begin PM23c, PM43, and PM43c Mid-Range Printer User Manual xi Before Y ou Begin This section provides you with safe ty inf ormation, technical support information, and sources f or additional product information. Safet y Inform ation Y our safety is extremely im portant.
Before You Begin xii PM23c, PM43, and PM43c Mid-Range Printer User Manual W arning: Moving parts are exposed when the cover is open. Make sure the cover is closed before you operate the printer. W arning: Do not open the electronics cover . Dangerous voltage! W arning: Do not remove the bottom plate.
Before You Begin PM23c, PM43, and PM43c Mid-Ra nge Pr inter User Manual xiii Product Identification The machine labels are attached to the underside of the printer and contain in formation on type, model, serial number, and A C voltage. This document provides warnings regarding personal safety during operation of the printer.
Before You Begin xiv PM23c, PM43, and PM43c Mid-Range Printer User Manual Related Documents The Intermec web site at www.intermec.com contains our documents (as .pdf f iles) that you can download for free. To d o w n l o a d d o c u m e n t s 1 Visit the Intermec website at www.
1 1 About the Printer This chapter introduces the PM23c, PM43, and PM43c printers, and includes descriptions of printer features and basic operation..
Chapter 1 — About the Printer 2 PM23c, PM43, and PM43c Mid-Range Printer User Manual About the PM23c, PM43, and PM43c Printer The PM23c, PM43, and PM43c printers are rugged label printers that include integrated USB, RS-232, and Ethernet interfaces.
Chapter 1 — About the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 3 Front View of PM43 Printer 6TFSJOUFSGBDF .FEJBDPWFS 1SJOUCVUUPO.
Chapter 1 — About the Printer 4 PM23c, PM43, and PM43c Mid-Range Printer User Manual Internal View of th e PM43 Printer Back View of the PM43 Printer 1SJOUIFBEMFWFS (BQTFOTPSBEKVTUNFOUXIFFM 3JCCPOUBLFVQ 3JCCPOTVQQMZ .
Chapter 1 — About the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 5 About the Front Panel There are two front panels available for the PM23c, PM43, and PM43c printers: • Icon (no display) • Full touch display Bot h versions of the front panel contain the Print butt on and the Ready-to-Work ™ indicator.
Chapter 1 — About the Printer 6 P M23c, PM43, and PM43c Mid-Range Printer User Manual About the Print Button The blue button on the fro nt panel is the Print button. All models of printer have a blue Print button. Use the Print button to feed media, pause print jobs, and print.
Chapter 1 — About the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 7 About the Icon Front Panel The icon front panel contains icons that light up to indicate printer communications, printer erro rs, and maintenance issues.
Chapter 1 — About the Printer 8 PM23c, PM43, and PM43c Mid-Range Printer User Manual Media Red Out of media or there is a problem with the media (jammed, not loaded correctly). If the printer has a label taken sensor installed and enabled, this icon in dicates that a label has been printed but no t yet remov ed.
Chapter 1 — About the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 9 About the Full Touch Display Front Panel The full touch display front panel contains a 3.5-inch touch panel and a keypad for entering information or navigating through the user interface.
Chapter 1 — About the Printer 10 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual About the Ready Screen After you turn the printer on, the Ready screen appears when the printer finishes starting up. PM23c, PM43, and PM43c Ready Screen Shortcut Keys on the Full T ouch Display Ke ypad Navigation Shortcut Keys Enter the Main Menu .
Chapter 1 — About the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 11 By default, the information bar at the bottom of the sc reen shows the printer command language and the pr inter IP address. You will see the time and current date only if the real time clock (RTC) is installed.
Chapter 1 — About the Printer 12 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual About the Main Menu In the printer Ready screen, press to view the Main Menu. Press one of the buttons to select the Programs, Settings, Tools, or Wizards menu: • Select Programs to see a list of programs installed on the printer.
Chapter 1 — About the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 13 How to Navigate in the Main Menu Use the status bar buttons to navigate between menus in the Main menu and save changes. Use the horizontal scroll bar for sett ings with options you can select.
Chapter 1 — About the Printer 14 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual Numeric Keypad Exten ded Nu meri c K eypa d For all keypads: • Press to delete the last character you entered. • Press the available keys to enter your information.
Chapter 1 — About the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 1 5 • In the numeric keypad, press to toggle between shifted and unshifted key characters. For exampl e, press the up arrow to toggle between $ and # in the numeric keypad.
Chapter 1 — About the Printer 16 PM23 c, PM43, and PM43c Mid-Range Printer User Manual About Printer Command Languages A printer command language is a set of instructions that controls printer functions: • Configure the printer. • Return the status of the printer.
Chapter 1 — About the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 17 The printer supports these command languages and language simulator support options: • Fingerprint • Direct.
Chapter 1 — About the Printer 18 PM23c, PM43, and PM43c Mid-Range Printer User Manual About ZSim ZSim (ZPL command language simulator) interprets Zebra™ programs (ZPL II or later) without requiring any host programming changes. If you are sending ZPL label files to the printer, select ZSim as your printer command language.
Chapter 1 — About the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 19 Set the Command Language fr om the Printer Web Page To set the command language from the printer web page, you need to turn on the printer and connect to your Ethernet or Wi-Fi network.
Chapter 1 — About the Printer 20 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual Printer Options and Accessories You can use these printer options and accessories (sold and ordered separately) with the PM23c, PM43, and PM43c printers.
Chapter 1 — About the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 21 DU ART Board PM23c, PM43, PM43c Use the DUART board to add two UAR T ports on the back of the printer. Extended Base with Full Label Roll Rewinder PM43 Use the extended base option with the PM43 printer to be able to rewind a full roll of labels.
Chapter 1 — About the Printer 22 PM23c, PM43, and PM43c Mid-Range Printer User Manual Rotating Media Supply Hub PM23c, PM43, PM43c Use the rotating media supply hub with media that has a 76 mm (3 in) core. The PM43 hub supports up to 212.725 mm (8.375 in) outside diameter roll size.
23 2 Set Up the Printer Use this section of the manual to learn what you need to do to set up the printer. You will fi nd information about loading media and ribbon, printing a test label, calibrating the full touch screen, and adjusting the printer.
Chapter 2 — Set Up the Printer 24 PM23c, PM43, and PM43c Mid-Range Pr inter User Manual About Media The printers can print on labels, ti ckets, tags, and continuous stock. The procedure you use to load media depends on how you are operating the printer and the options you have installed.
Chapter 2 — Set Up the Print er PM23c, PM43, an d PM43c Mid-Range Printer User Manual 25 Load Media for Tear-Off Printing You can install an optional label taken sensor that detects when the current label is removed and prints the next label. 1 Open the media cover.
Chapter 2 — Set Up the Printer 26 PM23c, PM43, and PM43c Mid-Range Pr inter User Manual 3 Load a media roll onto the media supply hub. Make sure you push the roll all the way against the inne r wall of the printer and adjust the edge guide and the dancer guide to hold the media in place.
Chapter 2 — Set Up the Print er PM23c, PM43, an d PM43c Mid-Range Printer User Manual 27 About the Label Dispenser The label dispenser accessory, which includes the Label Taken Sensor, removes the liner from self-adhesive la bel stock as each label is printed.
Chapter 2 — Set Up the Printer 28 PM23c, PM43, and PM43c Mid-Range Printer User Manual 3 Pull down on the label dispenser lever to open the media path.
Chapter 2 — Set Up the Print er PM23c, PM43, an d PM43c Mid-Range Printer User Manual 29 6 Insert the media in the opening between the label dispenser and the platen roller. You can pull the liner through the dispenser and out the bottom of the mechanism or you can route the liner around the internal media rewinder (if installed).
Chapter 2 — Set Up the Printer 30 PM23c, PM43, and PM43c Mid-Range Printer User Manual Route the Liner Around a Collapsible Core (PM43, PM43c) 7 Pull the liner tight and push the label dispenser lever back into the closed position. 8 Turn the printhead liftlever clockwise to close the printhead.
Chapter 2 — Set Up the Print er PM23c, PM43, an d PM43c Mid-Range Printer User Manual 31 Load Media from an External Supply You can place the media supply, such as fanfold tickets or tags, behind the printer or underneath it. 1 Open the media cover.
Chapter 2 — Set Up the Printer 32 PM23c, PM43, and PM43c Mid-R ange Printer User Manual 3 Feed media through the slot in the back of the printer (or from the slot in the bottom of the printer) and route it through the print mechanism. 4 Turn the printhead lift lever clockwise to close the printhead.
Chapter 2 — Set Up the Print er PM23c, PM43, an d PM43c Mid-Range Printer User Manual 33 The cutter module includes the top of form sensor. You can also install the optional cutter tr ay accessory, which holds up to 20 labels or tickets. After you load media, you need to configure the cutt er and the feed adjust settings.
Chapter 2 — Set Up the Printer 34 PM23c, PM43, and PM43c Mid-Range Printer User Manual 4 Load a media roll onto the media supply hub. Make sure you push the roll all the way against the inne r wall of the printer and adjust the edge guide and the dancer guide to hold the media in place.
Chapter 2 — Set Up the Print er PM23c, PM43, an d PM43c Mid-Range Printer User Manual 35 About Ribbon Thermal transfer printing provides a durable printout that is less vulnerable to chemicals, heat, and sunlight than direct thermal printing.
Chapter 2 — Set Up the Printer 36 PM23c, PM43, and PM43c Mid-Range Printer User Manual Load Ribbon 1 Open the media cover. 2 Turn the printhead lift lever counterclockwise to raise the printhead. 3 Slide the ribbon roll onto the ribbo n supply hub and slide the empty ribbon core onto the ribbon tak eup hub.
Chapter 2 — Set Up the Print er PM23c, PM43, an d PM43c Mid-Range Printer User Manual 37 5 Route the ribbon through the print mechanism and pull out approximately 20 cm (8 inches) of ribbon leader. The dotted line in this illustration shows how to load ribbon with the ink wound in.
Chapter 2 — Set Up the Printer 38 PM23c, PM43, and PM43c Mid-Range Pr inter User Manual Connect the Printer to Power The full touch printer goes through a startup wizard the first time you turn on the power. The icon printer goes through an LED startup sequence the first time you turn on the power.
Chapter 2 — Set Up the Print er PM23c, PM43, an d PM43c Mid-Range Printer User Manual 39 About Test Labels Print a test label after you have loaded media and ribbon to verify that you have installed everything correctly and also to get some important information about your printer.
Chapter 2 — Set Up the Printer 40 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual 4 From the Main Menu, tap Too ls > Test Labels . 5 Select the test label you want to print and tap it. Your test label prints. If pr int quality is low, go to Wizards > Printing > Print Quality .
Chapter 2 — Set Up the Print er PM23c, PM43, an d PM43c Mid-Range Printer User Manual 41 How to Print on RFID Media If you have an LCD printer with the optional RFID module installed, you can print on RFID media. Media containing RFID tags is slightly thicker where the RFID tag is located.
Chapter 2 — Set Up the Printer 42 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual Run the RFID Calibration Wizard Run the RFID calibration wizard to determine the best Tag Position and Output Power (UHF inlays, only) for RFID media. 1 Make sure the media type and media length are properly configured.
Chapter 2 — Set Up the Print er PM23c, PM43, an d PM43c Mid-Range Printer User Manual 43 Calculate RFID Tag Position You can perform a manual calculation to come up with an estimate of the RFID Tag Position. Because this value is an estimate, you may need to slightly adjust the calculated value to achieve the best results.
Chapter 2 — Set Up the Printer 44 PM23c, PM43, and PM43c Mid-Range Pr inter User Manual.
45 3 Connect the Printer Use this chapter to connect the printer to a PC or to a network. You can use the printer web page or the Main M enu on a full touch printer to configure the settings.
Chapter 3 — Connect the Printer 46 PM23 c, PM43, and PM43c Mid-Range Printer User Manual About Printer Drivers Before you can use the printer with Microsoft Windows printing applications, you need to install pr inter driver software on the PC .
Chapter 3 — Connect the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 47 7 When you reach the InstallShield Wizard Complete page, click Next . The InterDriver Wizard appears. 8 From the Welcome to InterDriver Wizard page, make sure Install printer drivers is selected and then click Next .
Chapter 3 — Connect the Printer 48 PM23c, PM43, and PM43c Mid-Range Printer User Manual Connect the Printer Using a Serial Cable You can use a serial connection to communicate with your PC and to run PrintSet or InterDriver. You can also use the serial port to send commands directly to the printe r through a terminal connection.
Chapter 3 — Connect the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 49 Connect the Printer Using an IEEE 1284 Cable You can connect the printer to your PC using an IEEE 1284 cable if you have the parallel port option installed in your printer.
Chapter 3 — Connect the Printer 50 PM23c, PM43, and PM43c Mid-Range Printer User Manual 3 Turn the printer on. If your printer uses a DHCP server to assign IP addresses, the IP address appears in the lower left corner of the screen. • For an icon printer, use Intermec PrintSet to retrieve the printer IP address.
Chapter 3 — Connect the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 5 1 About Wireless Communications The printer supports wireless communications when the optional Wi-Fi/Bluetooth module is installed. You can configure wireless communications: • from the printer web page.
Chapter 3 — Connect the Printer 52 PM23c, PM43, and PM43c Mid-Range Pr inter User Manual 6 Click Communications > Wireless 802.11 . The Wireless 802.11 settings page appears. 7 Change wireless settings as needed. You can also click Default Settings to restore all default Wireless 802.
Chapter 3 — Connect the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 53 Install Authentication Certificates If you are using Wireless 802.11 security, you may need to install authentication certificates in the printer for the highest level of security.
Chapter 3 — Connect the Printer 54 PM23c, PM43, and PM43c Mid-Range Printer User Manual About Bluetooth Communications The printer supports Bluetooth communications when the optional Wi-Fi+Bluetooth module is installed. When Bluetooth is enabled, you can use a Bluetooth bar code scanner to send scanned data directly to a Fingerprint application.
Chapter 3 — Connect the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 55 4 Type your Username and Password and then click Login . The default value for Username is admin and the default value for Password is pass . 5 Click the Configure tab.
Chapter 3 — Connect the Printer 56 PM23c, PM43, and PM43c Mid-Range Printer User Manual About the USB Host Port You can use the USB host interface port on the printer to connect these peripheral devices: You can also connect a peripheral device through the USB-to-Serial or USB-to-Parallel adapter cable acces sories.
Chapter 3 — Connect the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 57 Connect a USB Device You can insert a USB storage device into the USB host port on the front of PM43 or into the USB host port on the back of the PM23c, PM43c, or PM43 printer.
Chapter 3 — Connect the Printer 58 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual.
59 4 Configure the Printer Use this chapter to understand the organization of the configuration menu and the different ways you can configure the printer.
Chapter 4 — Configure the Printer 60 PM23c, PM43, and PM43c Mid-Range Printer User Manual How to Configure the Printer Use one of these methods to view and change printer settings: • Printer web p.
Chapter 4 — Configure the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 61 The Communications Menu *1"TTJHONFOU.FUIPE *1"EESFTT *1"TTJHONFOU.FUIPE *1"EESFTT %)$13FTQPOTF *1W &UIFSOFU *1W $0.
Chapter 4 — Configure the Printer 62 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual The Serial Communications Menu #BVE3BUF $0. %BUB#JUT 1BS J UZ 4UPQ#JUT )BSEXBSF &/2".
Chapter 4 — Configure the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 63 The Wireless 8 02. 11 ( Wi-Fi) C ommunications Menu 4FDVSJUZ5 ZQF "TTPDJBUJPO 4FDVSJUZ /FUXPSL,F.
Chapter 4 — Configure the Printer 64 PM23 c, PM43, and PM43c Mid-Range Printer User Manual The Printing Menu .FEJB .FEJB5 ZQF 1SJOU.FUIPE .FEJB$BMJCSBUJPO.PEF -FOHUI4MPX.PEF - 544FOTJUJWJUZ-FWFM 4UBSU"EKVTU 4UPQ"EKVTU .
Chapter 4 — Configure the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 65 The System Settings Menu 4ZTUFN-PDBUJPO 4ZTUFN/BNF ,FZCPBE*OQVU (FOFSBM 4ZTUFN$POUBDU 9.-3FTQPOTF.PEF 5JNF %JTQMBZ-BOHVBHF %BUF ".1.
Chapter 4 — Configure the Printer 66 PM23c, PM43, and PM43c Mid-Range Printer User Manual The Network Services Menu 4FSWFS"EESFTT 4FSWFS"EESFTT 4FSWFS"EESFTT 1PSU/VNCFS 1PSU/VNCFS 1PSU/VNCFS 1PSU/VNCFS .
Chapter 4 — Configure the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 67 The Alert Menu 0VUPG.FEJB 0VUPG3JCCPO &SSPS 3JCCPO*OTUBMMFE 8 BSOJOH 1SJOUIFBE/PU%FUFDUFE 1SJOUIFBE-JGUFE 1SJOUIFBE 5 PP)PU .
Chapter 4 — Configure the Printer 68 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual Configure the Printer from the Main Menu If you have a full touch printer, you can view or change the configuration settings by pressing the Setting s button from the Main Menu.
Chapter 4 — Configure the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 69 Restrict Access to the Main Menu By default, all menus are available from the Main Menu the first time you turn on the printer. If necessary, you can require a PIN to restrict access to menus or you can disable access to all menus.
Chapter 4 — Configure the Printer 70 PM23c, PM43, and PM43c Mid-Range Printer User Manual Configure the Printer from the Web Page If you are using Ethernet or Wi-Fi communications, you can change configuration settings from the web page of the printer.
Chapter 4 — Configure the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 71 6 To see a complete list of printer settings, click Configuration Summary . To configure printer settings, click an item in the navigation pane: • For serial, Ethernet, Wireless 802.
Chapter 4 — Configure the Printer 72 PM23c, PM43, and PM43c Mid-Range Printer User Manual How to Configure the Printer with Programming Commands You can change configuration se ttings by sending pro.
Chapter 4 — Configure the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 73 Touchless configuration supports the configuration of these settings: • Command language • IPv4 Settings • Localized language • RS-232 • Paper type or label/media • SSID 1 Hold the IP30 in a horizontal orientation.
Chapter 4 — Configure the Printer 74 PM23c, PM43, and PM43c Mid-Range Printer User Manual 5 Click the Manage tab. The Overview page appears. 6 Click Applications , Fonts , Images , Label Forma ts , or Web Forms. The upload page appears for the option you selected.
Chapter 4 — Configure the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 75 7 To upload a file to the printer: a Click Browse to locate your file. b Double-click the file to select it. c Click Upload . The file uploads to the printer.
Chapter 4 — Configure the Printer 76 PM23c, PM43, and PM43c Mid-Range Printer User Manual 1 Copy your files to a USB storage device using the directories in the table. 2 Insert the USB storage device into one of the USB host ports on the printer. 3 If you have an icon printer, the files are automatically uploaded to the printer.
Chapter 4 — Configure the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 77 5 Restart the printer. The new background_idle.png f ile you uploaded should now appear in place of the original Ready screen.
Chapter 4 — Configure the Printer 78 PM23c, PM43, and PM43c Mid-Range Pr inter User Manual Load a Printer Profile from the Web Page You can load a saved profile from the printer web page. 1 In the printer web page, click the Manage tab. 2 Click Profiles .
Chapter 4 — Configure the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 79 Save a Printer Profile from the Main Menu Use this procedure to save the current settings as a printer profile. 1 From the Ready screen, press the Main Menu button.
Chapter 4 — Configure the Printer 80 PM23c, PM43, and PM43c Mid-Range Printer User Manual Load a Printer Profile from the Main Menu Use this procedure to load a saved printer profile on the full touch printer. 1 From the Ready screen, press the Main Menu button.
Chapter 4 — Configure the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 81 Install a Configuration File from a USB Storage Device After you save an .xml configuratio n file to a USB storage device, you can install it on the printer at any time.
Chapter 4 — Configure the Printer 82 PM23c, PM43, and PM43c Mid-Range Printer User Manual Export a Configuration File to a USB Storage Device You can save an .xml configuration file to a USB storage device and install it on other printers. 1 Make sure the USB storage device has a single partition and is formatted as FAT16 or FAT32.
83 5 Troubleshoot the Printer Use this chapter to troubleshoot the printer..
Chapter 5 — Troubleshoot the Printer 84 PM23c, PM43, and PM43c Mid-Range Printer User Manual Call Product Support If you cannot find the answer to your problem in the “Troubleshooting” sectio n, go to the Interm ec technical knowledge base (Knowledge Central) at intermec.
Chapter 5 — Troubleshoot the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 85 About Printer System Information Look in the System Information tab in the printer web pages for useful information and statistics on the printer hardware and firmware.
Chapter 5 — Troubleshoot the Printer 86 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual View Printer Statistics Use the printer web page to view im portant statistics on the printer. You can view everything from printer uptime to the images installed in the printer.
Chapter 5 — Troubleshoot the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 87 4 Click Statistics > System Information . The System Information page appears. 5 For more detailed statistics, click another choice in the Statisics list.
Chapter 5 — Troubleshoot the Printer 88 PM23c, PM43, and PM43 c Mid-Range Printer User Manual Set Maintenance Alerts You can set maintenance alerts to determine the threshold or value at which an alert is sent to you.
Chapter 5 — Troubleshoot the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 89 About Alerts To help maintain the printer, you can configure the printer to send alert messages when certain conditions occur.
Chapter 5 — Troubleshoot the Printer 90 PM23c, PM43, and PM43 c Mid-Range Printer User Manual Maintenance and Error Alerts Use these tables to understand an d troubleshoot some common error alerts you may receive and how to fix them.
Chapter 5 — Troubleshoot the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 91 Odometer (User Reset table) The printer has reached a limit set in the Odometer (User Resettable) setting in Maintenance Alerts for the amount of media pr inte d since the last reset.
Chapter 5 — Troubleshoot the Printer 92 PM23c, PM43, and PM43c Mid-Range Printer User Manual Troubleshoot Printer Problems and Find Solutions Use this section to find possible solutions to printer problems. Print Quality Problems and Possible Solutions Problem Possible Solution The printout is weak .
Chapter 5 — Troubleshoot the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 93 There are dark lines along the media path. The printhead may be dirty . Clean the printhead . There are white vertical lines on the printout. T r y these possible solutions in order: • The printhead may be dirty.
Chapter 5 — Troubleshoot the Printer 94 PM23c, PM43 , and PM43c Mid-Range Printer User Manual The ribbon wrinkles. Try these possible solutions in order : • The ribbon tension bar may not be adjusted correctly. Use a large st raight-slot screwdriver to adjust th e ribb on tension bar.
Chapter 5 — Troubleshoot the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 95 I cannot connect to the printer web page. If you are connecting y our printer with a crossover netw ork cable, you may need to disable the web bro wser’s proxy set tings on your computer to access the printer web page.
Chapter 5 — Troubleshoot the Printer 96 PM23c, PM43, and PM43c Mid-Range Printer User Manual How to Restore Printer Defaults If you need to restore factory defaul ts on the printer, you can use the printer web page, a hardware-based reset on the icon printer, or the Main menu on a full touch printer.
Chapter 5 — Troubleshoot the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 97 6 To restore all default settings, select all of the check boxes and then click Restore . You can also restore only the defaults for specific settings: • To restore the current network settings, select the Network settings check box.
Chapter 5 — Troubleshoot the Printer 98 PM23c, PM43, and PM43c Mid-Range Printer User Manual Restore Defaults with a Hardware-Based Reset You can restore the printer defaults on a full touch or icon printer by performing a hardware-based reset. 1 Turn the printer off and open the media cover.
Chapter 5 — Troubleshoot the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 99 Download the Printer Firmware Update Before you can upgrade the printer firmware, you need to d ownload the upgrade file from the Intermec website. 1 Go to the Intermec website at www.
Chapter 5 — Troubleshoot the Printer 100 PM23c, PM43, and PM43c Mid-Range Printer User Manual Upgrade Firmware from a USB Storage Device You can upgrade the printer firmware from a USB storage device. You must place the upgrade file in the root directory on the USB storage device.
101 6 Maintain the Printer Use the information in this sect ion to understand how to clean, adjust, and replace parts of the printer..
Chapter 6 — Maintain the Printer 102 PM23c, PM43, and PM43c Mid-Range Printer User Manual How to Clean the Printer To properly maintain the printer, you should clean it regularly.
Chapter 6 — Maintain the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 103 1 Turn the printer off and disconnect the printer from power. 2 Open the media cover. 3 Remove the media and ribbon (if installed). 4 Insert most of the cleaning card under the printhead, and then lower the printhead.
Chapter 6 — Maintain the Printer 104 PM23c, PM43, and PM43c Mid-Range Printer User Manual 6 Once the parts are dry, replace the media (and ribbon) in the printer. 7 Close the media cover, reconnect power, and turn on the printer. Clean the Exterior of the Printer Make sure to keep the exterior of the printer clean.
Chapter 6 — Maintain the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 105 4 Turn the printhead lift lever counterclockwise to raise the printhead. 5 Detach the magnetic pressure arm from the printhead bracket and disconnect the two cables from the printhead as you remove it from the printer.
Chapter 6 — Maintain the Printer 106 PM23c, PM43, and PM43c Mid-Range Printer User Manual 8 Replace the media (and ribbon) in the printer. 9 Turn the printhead lift lever clockwise to lower it. 10 Close the media cover, reconnect power, and turn on the printer.
Chapter 6 — Maintain the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 107 6 Insert the new platen roller into the printer and secure it by turning the latch counterclockwise. 7 Reload media and turn the printhead lift lever clockwise to lower it.
Chapter 6 — Maintain the Printer 108 PM23c, PM43, and PM43c Mid-Range Printer User Manual 2 Use a large straight-slot screwdriver to adjust the ribbon tension bar: • Turn the tension bar screw clockwise to move the bar backward and decrease the tension.
Chapter 6 — Maintain the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 109 3 Turn the printhead lift lever counterclockwise to raise the printhead. 4 Press down on the blue part of the printhead balance bar and move it: • outward for wider media.
Chapter 6 — Maintain the Printer 110 PM23c, PM43, and PM43c Mid-Range Printer User Manual • Turn the screw clockwise to increase the pressure resulting in darker print. • Turn the screw counterclockwise to decrease the pressure resulting in lighter print.
Chapter 6 — Maintain the Printer PM23c, PM43, an d PM43c Mid-Range Printer User Manual 111 Adjust the Label Gap and Black Mark Sensor The label gap sensor is a transmis sive sensor that controls how the printer feeds media by detecting ga ps between the labels.
Chapter 6 — Maintain the Printer 112 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual.
113 A Specifications This appendix contains speci fications for the PM23c, PM43, and PM43c printers..
Appendix A — Specifications 114 PM23 c, PM43, and PM43c Mid-Range Printer User Manual Printer Specifications Physical S pecifications PM43 Dimensions: 294.6 x 28 4.2 x 483.5 mm (11.6 x 11.2 x 19 in) PM43c Dimensions: (Standard Media Cover) 181 x 252.
Appendix A — Specifications PM23c, PM43, an d PM43c Mid-Range Printer User Manual 115 PM43 Printer Length and Height Dimensions PM43c Printer Width Dimensions NN JO.
Appendix A — Specifications 116 PM23c, PM43, and PM43c Mid-Range Printer User Manual PM43c Printer Length and Height Dimensions PM23c Printer Width Dimens ions NN JO.
Appendix A — Specifications PM23c, PM43, an d PM43c Mid-Range Printer User Manual 11 7 PM23c Printer Length and Height Dimensions Power Specif ications Power Supply Requirements: 100–240 V , 4 A ,.
Appendix A — Specifications 118 PM23c, PM43, and PM43c Mid-Range Printer Us er Manual PM43 Print Speed, Resolution, and General Media Specifications Print Mode: Thermal T ransfer or Direct thermal P.
PM23c, PM43, an d PM43c Mid-Range Printer User Manual 119 Appendix A — Specifications PM43 c Print Spee d, Resolution, a nd General M edi a Specifications Print Mo de: Thermal T ransf er or Direct t.
Appendix A — Specifications 120 PM23c, PM43, and PM43c Mid-Range Printer User Manual PM23c Print Speed, Resolution, an d General Media Specifications Print Mode: Thermal T ransf er or Direct thermal.
Appendix A — Specifications PM23c, PM43, an d PM43c Mid-Range Printer User Manual 121 Memor y • 128 MB Flash • 128 MB SDRAM • USB memory device (optional) T ouch Screen Specifications • 3.
Appendix A — Specifications 122 PM23c, PM43, and PM43c Mid-Range Printer User Manual Network Ser vices • FTP • HTTP Server • SNMP v1/2c/3 • SNMP client support for IPv4 and IPv6 • WINS for.
Appendix A — Specifications PM23c, PM43, an d PM43c Mid-Range Printer User Manual 123 Downloadable Fonts For broade r language and ch aracter supp or t, In termec printers allow do wnload and printing with an y U n icode TrueTy pe or T rueType-based OpenType font.
Appendix A — Specifications 124 PM23c, PM43, and PM43c Mid-Range Printer User Manual Interface Specifications Use this section to understand the st andard interfaces availabl e on the PM23c, PM43, and PM43c printers.
Appendix A — Specifications PM23c, PM43, an d PM43c Mid-Range Printer User Manual 125 RS-232 Serial Interface Use this table to understand the default settings of the serial port. The printer end of the serial cable is a DB9 pin and the PC end is dependent on the model of the desktop computer.
Appendix A — Specifications 126 PM23c, PM43, and PM43c Mid-Range Printer User Manual USB Device Interface You connect a cable with a Type A connector and a Type B connector from your PC to the printer. The Type A connector plugs into the PC and the Type B connector plugs into the printer.
Appendix A — Specifications PM23c, PM43, an d PM43c Mid-Range Printer User Manual 127 Ethernet Interface The Ethernet interface has an RJ-45 socket for use with a standard RJ-45 cable. The interface supp orts 10/100 Mbps Fast Ethernet (10BASE-T, 100BASE-T) and is fully compliant with the IEEE 802.
Appendix A — Specifications 128 PM23c, PM43, and PM43c Mid-Range Printer User Manual MAC Address Label Location on the PM43c MAC Address Location on the PM23c.
129 B Default Settings This appendix contains all of the default settings for the printer..
Appendix B — Default Settings 130 PM23c, PM43, and PM43c Mid-Range Printer User Manual Default Configuration Use this appendix to view the default settings on the printer. The following tables list the default settings for the PM23c, PM43, and PM43c printers.
Appendix B — Default Setti ngs PM23c, PM43, an d PM43c Mid-Range Printer User Manual 131 Ethernet Settings This section describes the Ethernet IPv4 and IPv6 settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Ethernet .
Appendix B — Default Settings 132 PM23c, PM43, and PM43c Mid-Range Printer User Manual Wireless 802.11 General Settings This section describes the 802.11 general settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Wireless 802.
Appendix B — Default Setti ngs PM23c, PM43, an d PM43c Mid-Range Printer User Manual 13 3 Wireless 802.11 Network Settings This section describes the 802.11 IPv4 and IPv6 settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Wireless 802.
Appendix B — Default Settings 134 PM23c, PM43, and PM43c Mid-Range Printer User Manual Wireless 802.11 Security Settings This section describes the 802.11 security settings. To view these settings: • From the printer Main Menu, select Settings > Communications > Wireless 802.
Appendix B — Default Setti ngs PM23c, PM43, an d PM43c Mid-Range Printer User Manual 13 5 CA Cer tif icate Sets the name of the Certif icate Authority (CA) that verifies the ser ver certif icate. This CA should be the same one that was used to sign the server certif icate.
Appendix B — Default Settings 136 PM23c, PM43, and PM43c Mid-Range Printer User Manual Bluetooth Settings This section describes Bluetooth setti ngs for the printer. To view these settings: • From the printer Main Menu, select Settings > Communications > Bluetooth .
Appendix B — Default Setti ngs PM23c, PM43, an d PM43c Mid-Range Printer User Manual 137 Media Settings This section describes media settings for the printer. To view these settings: • From the printer Main Menu, select Settings > Printing > Media .
Appendix B — Default Settings 138 P M23c, PM43, and PM43c Mid-Range Printer User Manual Media Width Sets the width of the pr intable area measured from the media margin (X) across the print head. Unit of measurement is def ined in the Unit of Measure parameter .
Appendix B — Default Setti ngs PM23c, PM43, an d PM43c Mid-Range Printer User Manual 139 Start Adjust Sets the length of media the printer feeds (positive value) or retracts (neg ative value) before printing a label. Unit of measurement is def ined in the Unit of Measure parameter.
Appendix B — Default Settings 140 PM23c, PM43, and PM43c Mid-Range Printer User Manual Print Quality Settings This section describes print quality settings. To view these settings: • From the printer Main Menu, select Settings > Printing > Print Quality .
Appendix B — Default Setti ngs PM23c, PM43, an d PM43c Mid-Range Printer User Manual 141 Display and Audio Settings This section describes display and audio settings for the printer. To view these settings: • From the printer Main Menu, select Settings > System Settings > Display or Audio .
Appendix B — Default Settings 142 PM23c, PM43, and PM43c Mid-Range Printer User Manual System I/O Settings This section describes system I/O sett ings for the printer. To view these settings: • From the printer Main Menu, select Settings > System Settings > Manage I/O .
Appendix B — Default Setti ngs PM23c, PM43, an d PM43c Mid-Range Printer User Manual 143 System Network Services This section lists the network se rvices you can manage from the printer. You will only see Manage Services from the menus if you have an Ethernet or Wireless module installed in the printer.
Appendix B — Default Settings 144 PM23c, PM43, and PM43c Mid-Range Printer User Manual System Maintenance Alert Settings This section describes the system ma intenance alert settings, such as the odometer distance. To view these settings: • From the printer Main Menu, select Settings > System Settings > Maintenance Alerts .
145 C Print Labels with INPrint This section explains how to us e the INPrint feature to print labels..
Appendix C — Print Labels with INPrint 146 PM23c, PM43, and PM43c Mid-Range Printer User Manual About the INPrint Page The INPrint page features sample web forms you can use to quickly and easily print single labels if yo u are using the Fingerprint or Direct Protocol language on your printer.
Appendix C — Print Labels with INPrint PM23c, PM43, an d PM43c Mid-Range Printer User Manual 147 4 Type your Username and Password and then click Login . The default value for Username is admin and the default value for Password is pass . 5 Click the INPrint tab.
Appendix C — Print Labels with INPrint 148 PM23c, PM43, and PM43c Mid-Range Printer User Manual Predefined INPrint Label Formats Predefined INPrint Label Formats and Sample Illustrations Format Name Samp le 203_retur nadd_3x1.l bx minimal.lbx shipping.
Appendix C — Print Labels with INPrint PM23c, PM43, an d PM43c Mid-Range Printer User Manual 149 203_shipaddr _4x6.lbx lifetest.lbx Predefined INPrint Label Formats and Sample Illustrations Format N.
Appendix C — Print Labels with INPrint 150 PM23c, PM43, and PM43c Mid-Range Printer User Manual 203_packslip_4 x6.lbx Predefined INPrint Label Formats and Sample Illustrations Format Name Samp le.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 151 Linux Copyright Inf ormation This software is provided in pertinent part s by the following copyright holders: Copyrigh t or Lice nse T ext Link to Source C ode BlueZ - Bluetoot h protocol stack for Linux http://www .
152 PM23c, PM43, and PM43c Mid-Range Printer User Manual Copyright (C) 2004, 2 005 WIDE Proj ect. http://www.racoon2.wide.ad.jp/w/ Copyright (C) 1995, 1996, 1997, 1998, and 1999 WIDE Pro ject.
PM23c, PM43, and PM43c Mid-Range Printer User Manual 15 3 This software is provided by all copyright holders “as is” and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and f itness for a particular purpose are disclaimed.
6001 36th Avenue W est Everett, Washington 98203 U. S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2014 Intermec by Honeywell All rights reserved.
An important point after buying a device Honeywell PM43 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Honeywell PM43 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Honeywell PM43 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Honeywell PM43 you will learn all the available features of the product, as well as information on its operation. The information that you get Honeywell PM43 will certainly help you make a decision on the purchase.
If you already are a holder of Honeywell PM43, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Honeywell PM43.
However, one of the most important roles played by the user manual is to help in solving problems with Honeywell PM43. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Honeywell PM43 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center