Instruction/ maintenance manual of the product BF2D (2005) Honda
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P ANTONE 288 CVC DIC F101 BLA CK 31ZW6608 00X31-ZW6-6080 31ZW6608 00X31-ZW6-6080 BF2D Owner’ s Manual ©2004 Honda Motor Co., Ltd. -All Rights Reserved 31ZW6608 00X31-ZW6-6080 2eY1 1000.
The engine exhaust from this product contains chemicals known to the State of California t o cause cancer, birth defects, or other reproductive harm . The inf ormat ion and spe cif icati ons incl uded in t his public ation w ere i n ef f ect at the time of approval f or printing.
1 INTRODUCTION Congratul ations on your sel ection of a Honda outboard m otor. W e are cert ain you will be ple ased wit h your purchas e of one of the f inest outboard motors on the ma rket. We wa nt to hel p you get t he best resul ts f rom your ne w outboar d motor and to operate it saf ely.
− − − − − − 2 A FEW WORDS ABOUT SAFETY INTRODUCTION Saf ety Mess ages Saf ety Headings Saf ety Labels Saf ety Section Instructions I MPORT AN T SAFET Y I N FORMAT I ON. O UTB O A R D M O TO R S A F E TY. Your sa f ety and the s af ety of others are very impor tant.
? ? 3 CONTENTS ................................... OUTBOARD MOTOR SAFETY . 6 ................ IMPORTANT SAFETY INFORMATION . 6 ................................ SAFETY LABEL LOCATIONS . 8 .................................... CONTROLS AND FEATURES .
4 CONTENTS ................................................................ OPERATION . 22 .................... SAFE OPERATING PRECAUTIONS . 22 ....................................... BREAK-IN PROCEDURE . 22 ..................... TRANSOM ANGLE ADJUSTMENT .
− 5 CONTENTS .................................................................... STORAGE . 51 ................................... STORAGE PREPARATION . 51 ................................................................ Cleaning . 51 ..............
6 IMPORTANT SAFETY INFORMATION Operator Responsibility OUTBOARD MOTOR SAFETY It is the operator’s responsibility to provide the nec essa ry saf eguar ds to prote ct pe ople and property. Know how to stop the engine quickly in case of emergency . Underst and the use of all controls .
7 Carbon Monoxide Hazard Ref uel With Care OUTBOARD MOTOR SAFETY Exhaust gas cont ains poi sonous carbon monoxide. A void inhal ation of exhaust gas. N ever r un the e ngine in a closed g arage or con f in ed area. Gasoline is extremely f lammable, and gas oline va por ca n explode.
8 SAFETY LABEL LOCATIONS OUTBOARD MOTOR SAFETY The labels sh own here co ntain impo rtant saf ety inf ormatio n. Please read th em caref ully. Th ese labels are considered perma nent par ts of your out board mot or. If a label c omes of f or becom es ha rd to re ad, cont act a n author ized Honda Marine servicing dealer f or a rep lacement.
9 CONTROL AND FEATURE IDENTIFICATION CODES CONTROLS AND FEATURES Type Model Throttle Lever Throttle Grip Centrif ugal Clutch Shaf t Length BF2D SA SHA SCHA LCHA S L Ref er to this chart for an explana tion of the Type Code s used in this manual to identif y control and f ea ture applic ations.
10 COMPONENT AND CONTROL L OCATIONS CONTROLS AND FEATURES THROTTLE LEVER (SA t ype only) LCHA t ype is show n ENGINE STOP SWITCH ENGI NE COVE R OIL FILLER CAP (inside t he engine cove r) ENGI NE COVE .
11 CONTROLS Engine St op Switch an d Switch Clip Choke K nob CONTROLS AND FEATURES LANYARD SWI TCH CL IP LANYARD ENGINE STOP SWITCH SWI TCH CL IP O O P P E E N N CHOKE KNOB CLOS ED When us ed as descr ibed, t he engine stop switch an d lanyard sy stem stops the engine if the operator f alls away f rom the c ontrols.
12 Throttle Friction Knob Throttle Grip Throttle Lever (SA t ype only) (SHA/SCHA/LCHA type) (SHA/SCHA/LCHA type) CONTROLS AND FEATURES THROTTLE GRIP FIX SLOW FAST THROTTLE LEVER SLOW FAST THROTTLE GRIP FR ICTION KN OB RELEASE The throttle grip co ntrols engine speed.
13 Recoil Starter Grip Fuel Valve Lever Engine Cover Retaining Strap CONTROLS AND FEATURES OFF ON FUEL V ALVE LEVER ENGI NE COVE R STRAP RECOI L ST ARTER G RIP Pull the starter grip to operate the recoi l sta rter f or starti ng the e ngine. Use the retaining strap to hold the engine cover c losed.
14 Transom Angle Adjusting Bolt Tilt Lever CONTROLS AND FEATURES REAR CARRYING HANDL E FRONT CARRYING HANDLE 75° TILT LEVER ADJUST ING B OLT AND WI NG NUT The tra nsom a ngle adj usting bol t is used t o adjust the a ngle of the outboard motor in t he norma l operating p osition (see p age ).
15 Steering Friction Bolt Clamp Screws Fuel Cap Vent Knob CONTROLS AND FEATURES STEERING F RICTION BOLT T T O O I I N N C C R R E E A A S S E E F F R R I I C C T T I I O O N N CLAMP SCRE WS VENT K NOB.
16 Anode OTHER FEATURES Centrif ugal Clutch (SCHA/ LCHA type) Oil Level Inspection Window CONTROLS AND FEATURES OIL LEVEL IN SPECTION WINDOW U U P P P P E E R R L L I I M M I I T T L L O O W W E E R R.
− 16.5 in (418 mm) 22.5 in (571 mm) 17 POWER REQUIREMENTS INSTALLATION POSITI ON INSTALLATION CENTER LINE T T R R A A N N S S O O M M H H E E I I G G H H T T 5.9 in ( 150 mm) WATER SURFACE ANTIV ENTILATION PLATE Correct and secu re installation is esse ntial f or saf e boating and good perf ormance.
18 ATTACHMENT INSTALLATION STE RN BRACKE T SAFETY ROPE CLAMP SCRE WS Attach the stern b racket to the b oat transom by tightening th e clamp screws. Attac h a rope f rom the boat to the hole in th e stern bracket. T his will help to p revent acciden tal loss of the outboard motor.
19 TRANSOM ANGLE ADJUSTMENT INSTALLATION Use the trans om angle adjusti ng bolt (p. ) to adjust the an gle of th e outboard motor so the prope ller is perpendi cular to the surf ace of the water.
Improperly maintaining this outboard motor, or failing to correct a problem before operation, can cause a malfunction in which you could be seriously hurt or killed. Always perform a preoperation inspection before each operation, and correct any pr oblem.
21 Saf ety Inspection Maintenance Inspection BEFORE OPERATION Look around t he outboar d motor f or signs of oil or gasol ine le aks. Check t he engine oil le vel (p. ). Running the engine wit h a low oil level can c ause engine da mage. Wipe up an y spills bef ore starting the e ngine.
22 SAFE OPERATING PRECAUTIONS BREAK-IN PROCEDURE TRANSOM ANGLE ADJUSTMENT OPERATION ADJUST ING B OLT AND WI NG NUT I MPORT AN T SAFET Y I NFORM AT I ON BEFORE OPERAT I ON . T o prevent d a mage t o the m otor or boat, make s ure the trans om angle adjusting bolt is tight.
23 STARTING THE ENGINE OPERATION ENGINE STOP SWITCH LANYARD EMERGEN CY STOP SWI TCH CL IP OPEN VENT K NOB FUEL F ILLER CA P Put the emergency sto p switch clip in the engine s top swi tch, a nd atta ch the l anyard t o your PFD (Personal Flo tation Device) or to your wris t, as s hown.
24 OPERATION ON FUEL V ALVE LEVER THROTTLE LEVER type : SA THROTTLE GRIP type : SHA, SCHA, LCHA START THROTTLE LEVER START THROTTLE GRIP Move the thro ttle lever or the throttle grip to th e START positi on. Move t he f uel valve lever to the ON positi on.
25 OPERATION STARTER GRIP CHOKE KNOB CLOS ED O O P P E E N N If the c hoke knob was pulled to the CLOSED position to s tart the engine, gradual ly push it to the OPEN position as the engine warms up. Pull the recoil starter g rip slowly until y ou f eel resistance, th en pull briskl y.
− 26 EMERGENCY STARTING OPERATION ENGINE COVER RECOI L ST ARTER 5 mm NUT S START ER ROPE Set the knotted end of the emer gency s tarte r rope in the not ch in the f lywheel.
Exposed moving parts can cause injury. Do not operate the outboard motor without the engine cover. Use extreme care when installing the engine cover. 27 OPERATION T AK I N G CARE OF U NEX PECT ED PROB.
28 STOPPING THE ENGINE Emergency Eng ine Stopping Normal E ngine Stopping OPERATION SWI TCH CL IP SLOW LANYARD THROTTLE LEVER type : SA THROTTLE LEVER THROTTLE GRIP type : SHA, SCHA, LCHA THROTTLE GRIP SLOW To stop t he engine in an e merge ncy, pull the clip out of the e ngine st op switch by p ulling the lany ard.
29 OPERATION P P U U S S H H O O F F F F ENGINE STOP SWITCH FUEL VAL VE LE VER FUEL CAP VENT KNOB FUEL F ILLER CA P Push the engine s top swi tch butt on until t he engine stops. In the event t hat the engine does not stop when you push t he engine stop s witch, pull the emerge ncy engine stop swi tch la nyard.
30 THROTTLE OPERATION OPERATION THROTTLE GRIP THROTTLE LEVER type : SA THROTTLE LEVER FAST FAST THROTTLE GRIP type : SHA, SCHA, LCHA THROTTLE FR ICTION KNOB Use the throttle f riction knob to help hold a co nstant throttle setting while cruis ing. Turn the knob clockwis e to inc reas e throttle grip f rictio n f o r holding a consta nt spe ed.
31 REVERSING THE OUTBOARD MOTOR OPERATION THROTTLE GRIP type : SHA, SCHA, LCHA THROTTLE LEVER SLOW THROTTLE GRIP THROTTLE GRIP FR ICTION KN OB SLOW THROTTLE LEVER type : SA INPORT ANT SAFE TY PRECAUT .
32 STEERING OPERATION T T O O I I N N C C R R E E A A S S E E F F R R I I C C T T I I O O N N STEERING F RICTION BOLT TO DE CREASE FRICTI ON Use the steering f rictio n bolt to h elp hold a s teady c ourse while cr uising. Turn the b olt clockwise to increase stee ring f ricti on f or holding a s teady course .
33 CRUISING Engine Speed TRANSOM ANGLE OPERATION CORRECT GIVE S MAXIMUM PE RFORMANCE Transom A ngle (C ruising) O.K. Exces sive transom angle during operation c an cause propell er venti lation and overhe ating. For rough water conditions or large waves, slow down to prevent t he propell er f rom ris ing out of the wate r.
34 MOORING, BEACHING, LAUNCHING OPERATION STEERING FRIC TION BOLT FRONT CARRYING HANDLE 75° REAR CARRYING HANDLE To rais e the outboard m otor out of the water while the b oat is moored, o r f or maximum clearance when beaching or launching, tilt th e outboard motor to t he 75° posi tion.
35 OPERATION NO P P U U L L L L TILT LEVER T o avoid d amaging the motor, be very caref ul when moori ng a boat, especially when its motor is t ilted up. Don’t allow the motor to strike against the pier or other boats. Do not use the tiller hand le as a lever to raise the outboard motor.
Improperly maintaining this outboard motor, or failure to correc t a problem before operation, can cause a malfunction in which you could be seriously hurt or killed. Always follow the inspection and maintenance recommendations and schedules in this owner’s manual.
− − − Failure to properly follow maintenance instructions and precautions can cause you to be seriously hurt or killed. Always follow the procedures and precautions in the owner’s manual. 37 MAINTENANCE SAFETY Saf ety Precautions Burns f rom h ot parts.
× 38 TOOL KIT AND EMERGENCY STARTER ROPE SERVICING YOUR OUTBO ARD MOTOR EMERGEN CY STA RTER R OPE SHEAR P INS COTTER P INS TOOL BAG FLAT/PHILLIPS SCREWDRIVER EMERGENCY STOP SWITCH CLIP 8 10 mm WRENCH PLIERS SPARK PLUG WRENCH The f ollowing to ols are supplied with the outbo ard motor f or simple maint enance procedur es and emergency rep airs.
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 39 MAINTENANCE SCHEDULE SERVICING YOUR OUTBO ARD MOTOR REGULAR SERVICE PERIOD Perform at every indicated month or operating hour inter val, whichever comes f irst.
○ ○○ ○ ○ ○ ○ 40 SERVICING YOUR OUTBO ARD MOTOR REGULAR SERVICE PERIOD Perform at every indicated month or operating hour inter val, whichever comes f irst. Every 3 years (2) Every 3 years (2) First month or 10 hrs. (2) (1) Every 6 months or 50 hrs.
41 ENGINE COVER REMOVAL AND INSTALLATION Engine Oil Level Check Engine Oil Chan ge SERVICING YOUR OUTBO ARD MOTOR STRAP ENGI NE COVE R OIL LEVEL INSPEC TION WINDO W L L O O W W E E R R L L I I M M I I T T U U P P P P E E R R L L I I M M I I T T Running the e ngine with a low oil level can ca use engin e da mage.
0.26 US qt (0.25 ) 42 SERVICING YOUR OUTBO ARD MOTOR OIL DRAIN B OLT U U P P P P E E R R L L I I M M I I T T M M A A R R K K L L O O W W E E R R L L I I M M I I T T M M A A R R K K OIL LEVEL IN SPECTION WINDO W OIL FILLER CAP OIL FILLER HOLE Improper d ispos al of engi ne oil can be harmf ul to the e nvironment.
AMBIENT TEMPERATURE SAE Viscosity Grade 43 Engine Oil Recommendations SERVICING YOUR OUTBO ARD MOTOR Oil is a major f actor af f ecting perf ormance and ser vice li f e. Use 4-str oke autom otive de terge nt oil. SAE 10W-30 i s rec ommended f or genera l use .
44 Lubrication Points SERVICING YOUR OUTBO ARD MOTOR SWIVEL CASE STEERING HANDLE THROTTLE ARM CHOKE ARM TILT LEVER CLAMP SCREW THROTTLE ARM STEERING FRICTION BOLT TRANSOM ANGLE ADJUSTING BOLT THRUST RECEIVER T o prevent c orrosion, apply anticorro sion oil to pivot surf aces where gre ase c annot penetrate .
− − − − U14FSR-UB (DENSO) CR4HSB (NGK) 45 Spark Plug Service SERVICING YOUR OUTBO ARD MOTOR SPARK PL UG WRE NCH 0.024 0.028 in (0.60 0.70 mm) SEAL ING W ASHER Incorrect spark plug c an caus e engine d amage. RECOMMENDED SPARK PLUG: Remove the engine cover (p.
46 SERVICING YOUR OUTBO ARD MOTOR A loose spark plug can overheat and d amage the engine. Overtighte ning the spark plug can dam a ge t he thr e ads i n th e c y li n de r head. Install the sp ark plug caref u lly, by hand, to avoid cr oss-thr eading.
Gasoline is highly flammable and explosive. You can be burned or seriously injured when handling fuel. Stop the engine and keep heat, sparks, and flame away.
48 FUEL RECOMMENDATIONS Use unleaded gas oline with a pump octane r ating of 86 or hi gher. SERVICING YOUR OUTBO ARD MOTOR Running the engine wi th persi stent spark knock or pinging can cause engine d amage. Distributor’s Limited W arranty Never use stale or co ntaminated gasoline or an oil/gaso line mixture.
49 Recoil Starter Rope Inspection Anode Replacement SERVICING YOUR OUTBO ARD MOTOR RECOI L ST ARTER RO PE ANODE Long shaf t type Short shaft type Painting or c oating the anod e w ill def eat its purpose and will lead to rust and corrosion d amage to the outboard motor.
50 Propeller Replacement SERVICING YOUR OUTBO ARD MOTOR COTTER P IN PROP ELLER COTTER P IN SHEAR P IN R em ov a l In s ta llati o n U se a genuine Hond a stainle ss s teel cotter pin and bend the pin e nds as shown. A non-stainle ss s teel cotter pin c an deteriorate if used in saltwat er.
51 STORAGE PREPARATION Fuel Cleaning STORAGE Distributor’s Limited W arranty Proper s torage prepar ation is esse ntial f or keeping your outboard motor t roublef ree and looking good.
Gasoline is highly flammable and explosive. You can be burned or seriously injured when handling fuel. Stop the engine and keep heat, sparks, and flame away.
− − 53 STORAGE PRECAUTIONS Engine Oil STORAG E DRAIN SCRE W Lif ting the outboard motor by the engine cover, or using the instal led outboard motor as a handle or lever to move the boat, c an damage the outboard motor. Store t he outboar d motor e ither vertically or h orizontally with th e tiller handle sid e up.
54 REMOVAL FROM STORAGE STORAG E CASE PRO TECT OR CORRECT INCORRE CT BEFORE OPERAT I ON Any other horizontal s torage position may caus e damage or oil le akage. Cover the outboard motor to keep out dust. Do not use s heet pla stic as a dust c over. A nonporous cove r wil l trap moisture, p romoting ru st and corrosion .
55 WITH OUTBOARD MOTOR INSTALLED ON BOAT WITH OUTBOARD MOTOR REMOVED FROM BOAT TRANSPORTING MOTOR SU PPOR T BAR (commercia lly available) Lif ting the outboard motor by the engine cover, or using the install ed outboard motor as a handle or lever t o move the boat, can damage the outboard motor.
56 TAKING CARE OF UNEXPECTED PROBLEMS ENGINE WILL NOT START Possible Cause Correction Check emergen cy stop switch clip. Check c ontrol posi tions. Clip not in serted in stop switch . Choke OPEN. Insert clip in sto p switch. Pull choke knob to CLOSED position, unless engine i s warm (p.
57 TAKING CARE OF UNEXPECTED PROBLEMS Correction Possible C ause ENGINE WILL NOT START (conti nued) Check f uel. Out of f u el. Ref uel (p. ). Open f uel tank vent (p. ). Fuel ve nt clos ed. Take out board motor to an authoriz ed Honda marine dealer , or re f er to the s hop manua l.
58 TAKING CARE OF UNEXPECTED PROBLEMS Correction Possible C ause HARD STARTING OR STALLS AFTER STARTING Check c ontrol posi tions. Pull choke knob to CLOSED position, unless engine i s warm (p. ). Choke OPEN. Throttle lever or grip not in START positi on.
59 TAKING CARE OF UNEXPECTED PROBLEMS ENGINE WILL NOT DRIVE THE PROPELLER Replace shear p in (p. ). Replac e or re pair f aulty components as necessary. Possible Cau se Correction Check shear p in. Take out board motor to an authoriz ed Honda marine dealer , or re f er to the s hop manua l.
− 60 SUBMERGED MOTOR TAKING CARE OF UNEXPECTED PROBLEMS STARTER GRIP A subme rged outboa rd motor must be serviced immed iately af ter it is recovered f ro m the water in ord er to minimize corrosion . Remove the engine cover, and rinse the outboa rd motor with f resh water to remo ve salt water, sand, mud, etc .
61 TAKING CARE OF UNEXPECTED PROBLEMS W hen cranking the e ngine with an open i gnition c ircuit (s park plug remov ed f rom the igniti on circ uit), re move the cli p f rom the engi ne stop switch to preven t possib le d amage t o th e ignition syste m.
62 TECHNICAL INFORMATION Serial Number Locations TECHNICAL AND CONSUMER INFORMATION PRODUCT IDENTIF ICATION NUMBER ENGI NE SE RIAL NUMBER Record the product identif icat ion number and engine seri al numbe r in the s pace pr ovided on thi s page.
63 Carburetor Modif ication f or High Altitude Operation TECHNICAL AND CONSUMER INFORMATION W hen the c arburetor has be en modif ied f or high altitude operati on, the air -f uel mix ture will be t oo lean f or low alti tude use.
64 Oxygenated Fuels ETHANOL: MTBE: METHANOL: TECHNICAL AND CONSUMER INFORMATION Some c onventional gasoli nes ar e being ble nded wit h alc ohol or an ether compound.
65 Emission Control S ystem Inf ormation TECHNICAL AND CONSUMER INFORMATION Source of Emissions Tamper ing and Al t er ing The U .S. and Cal if or nia Cl ean Air Act s The com bustion proc ess produces carbon monoxide, oxi des of nit rogen, and hydroc arbons.
66 TECHNICAL AND CONSUMER INFORMATION Maint e nance Repl acement Par t s Pr obl ems That M ay Af f ect Emissions A manuf actu rer of an af termarket part assumes the responsibility that the part will n ot adversely af f ect emis sion per f ormance.
67 Star La bel The Symbol f or Cle aner Mari ne Engines : Cleaner Air and Wate r - Better Fuel Economy - Longer Emissio n Warranty - TECHNICAL AND CONSUMER INFORMATION The St ar Labe l means C l eaner M ar ine Engine A Star label was ap plied to t his outbo ard motor in acco rdance with the re quireme nts of the Calif ornia Air Resources Bo ard.
68 One Star Low Emission Two Stars Very Low Emission Three Stars Ultra Low Emission Four Star s Super Ultra Low Emissio n TECHNICAL AND CONSUMER INFORMATION The one- star l abel i dentif ies engi nes tha t mee t the Ai r Resour ces Boa rd’s Persona l Wat ercr af t and Outboar d marine engine 2001 exhaust emis sion standa rds.
− −− − − ± ± ± BZBK BF2D BZBF SA SHA SCHA LCHA 16.1 in (410 mm) 11.0 in (280 mm) 37.2 in (945 mm) 43.3 in (1,100 mm) 16.5 in (418 mm) 22.5 in (571 mm) 29.3 lbs (13.3 kg) 28.0 lbs (12.7 kg) 27.3 lbs (12.4 kg) 26.7 lbs (12.1 kg) 1.5 kW (2.0 HP) 5,000 6,000 rpm 4s t r o k eO H V1c y l i n d e r 3 .
70 CONSUMER INFORMATION Honda Publications Custom er Service Inf ormation American Hon da Motor C o., Inc. TECHNICAL AND CONSUMER INFORMATION Shop M anual Part s Cat al og Honda Ma rine de alers hip pers onnel are traine d prof essiona ls. The y should be able to answer any questi on you may ha ve.
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75 WIRING DIAGRAM 04/03/11 15:49:42 31ZW6601_076.
? − 76 INDEX ............................................................................ Anode . 16 .............................................................. Replacement . 49 ......... ARE YOU READY TO GET UNDER WAY . 20 ....................
? 77 INDEX .................... IMPORTANT SAFETY INFORMATION . 6 ........................................................................... INDEX . 76 .......................................................... INSTALLATION . 17 ....................
78 INDEX .... TAKING CARE OF UNEXPECTED PROBLEMS . 56 .. TECHNICAL AND CONSUMER INFORMATION . 62 ................................... TECHNICAL INFORMATION . 62 ............... THE IMPORTANCE OF MAINTENANCE . 36 ...... Throttle Friction Kno b (SHA/SCHA/ LCHA typ e) .
MEMO 79 04/03/11 15:49:56 31ZW6601_080.
MEMO 80 04/03/11 15:49:58 31ZW6601_081.
P ANTONE 288 CVC DIC F101 BLA CK 31ZW6608 00X31-ZW6-6080 31ZW6608 00X31-ZW6-6080 BF2D Owner’ s Manual ©2004 Honda Motor Co., Ltd. -All Rights Reserved 31ZW6608 00X31-ZW6-6080 2eY1 1000.
An important point after buying a device Honda BF2D (2005) (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Honda BF2D (2005) yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Honda BF2D (2005) - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Honda BF2D (2005) you will learn all the available features of the product, as well as information on its operation. The information that you get Honda BF2D (2005) will certainly help you make a decision on the purchase.
If you already are a holder of Honda BF2D (2005), but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Honda BF2D (2005).
However, one of the most important roles played by the user manual is to help in solving problems with Honda BF2D (2005). Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Honda BF2D (2005) along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center