Instruction/ maintenance manual of the product ADSL Ethernet Modem Hayes Microcomputer Products
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ADSL Ethernet Modem U S E R ’ S G U I D E.
NOTICE This doc ument c ontai ns pro prieta ry inf ormation prote cted by copy right, and this M anual an d all th e ac company ing h ardware , softw are, and documenta tion a re copy righte d. No par t of this doc ument may be photocopied or reproduced by mechanical , electronic , or othe r means in any fo rm.
i Contents 1. I NSTALLATION I NSTRUCTIONS ........................................... 1 1.1 I MPORTANT ! B EFO RE Y OU B EGIN ..................................... 1 1.2 P ACKAGE C ON TENTS ...................................................... 1 1.3 Q UICK S TART I NSTRUCTION S .
ii Hayes ADSL Du e User ’s Guide 3.13 C ONNECTION L OOPBACK ................................................ 59 3.14 NTP S ERVER .............................................................. 60 4. S TATUS M ONITOR ING ..............................
1 Installation Instructions 1.1 Important! Before Y ou Begin Before you ins tall your AD SL modem , you mus t have DSL service enabled o n your teleph one line.
2 Haye s ADSL Ethern et User’s G uide The CD contains the installation software, d ocumentation, warranty, and Customer Suppo rt information. If anything is missing o r damage d, contact Hayes Custo mer Support or y our reta iler or d istribu tor.
3 1.3 Quick Start Instructions Installing the ADSL Ethernet involve s four steps: Installi ng the Software , Ins tall ing the Ha rdwa re , Conf iguring I nterne t Explorer , and Establish ing Communicat ion . Step 1: Insta lling the Software Windows 98SE, Me, 2000, and X P Users: You must install the software BEFORE connecti ng the hardware.
4 Haye s ADSL Ethern et User’s G uide 3 3 3 3 Click the ADSL Modem Install ation Wizard button. 4 4 4 4 At the next screen, s elect ADSL Ethernet . The soft ware installation then proceeds automatically. 5 5 5 5 When the process is complete, you will be promp ted to click Finish .
5 The PWR light should become steady on, and the LINK light should blink once. If the PWR ligh t doesn’t turn on, make sure there is power at the wall outlet or power strip where you plugged in the power cube.
6 Haye s ADSL Ethern et User’s G uide to Step 4, Establishing Comm unication, on page 7. Windows use rs: Your software that you use to make an Internet connection must be set for a netwo rk connection , n ot a dial-up connection . The instructions below are for Internet Explorer, the most popular W eb browser.
7 connection manually ,” and then click Next . In the Internet Co nnection dialog box, click “ Conn ect using a broadba nd connection that is always o n ,” and click Nex t .
8 Haye s ADSL Ethern et User’s G uide Click the icon to display the Hayes ADSL login page. If you do not have an icon on yo ur desktop like the one shown above, open your Web browse r, type http://10.0.0 .2 , and press Enter (or Return ) to display the login page.
9 4 4 4 4 The Basic Se tup page displays. You need to fill in at least fou r of these boxes: Protocol, VPI, VCI , and Encapsulation . If your service provider gave you these settings, it will make installation a little faster and easier, but don’t worry if you d on’t have them.
10 Hayes ADSL Et her net User’s Guide NOT the User ID and Password that you used to get into the Basic Setup menu.) I f you cannot remember or cann ot find your User ID and Password, call your service provider and say that you have misplaced your user name and password .
11 For most use rs, the modem sho uld take five minutes or less to test its setti ngs fo r a possibl e matc h with you r provide r’s se ttings. 1 1 1 1 If your prov ider has give n you a User ID and Passwor d, select AutoPPP (the Basic Setup default).
12 Hayes ADSL Et her net User’s Guide d d d d As the modem searches for a match, click the ADSL Status button at the top of the pa ge to go to the ADSL Status page.
13 b b b b The following field appears: Virtual C ircuit Accept the default, which is 0. c c c c Click Update and repeat Step s 1b – 1d above. When the modem connects, you are ready to explo re the Inter net. If and when you want to use your modem for onli ne gaming, continue on page 16.
14 Hayes ADSL Et her net User’s Guide 3 3 3 3 Now ente r the corresponding VP I , VCI , and Encapsulatio n settings in the appro priate boxes. 4 4 4 4 If you selected PPPoE as your pro tocol , leave the Service Name box empty.
15 If you do not connect successfully, continue with Step 10 below. 10 10 10 10 Go back to the ta ble on page 74 and enter the next most frequently used settings – tho se labeled (2) if you just entered (1), o r (3) if you ju st entere d (2) – on the modem’s Basic Setup page, and repeat Steps 2 – 9 ab ove.
16 Hayes ADSL Et her net User’s Guide 2 Online Gaming 2.1 Do I Need T o Do Anything? There are three cas es where you need to set up your modem in order to play online games.
17 2.2 Choosing an IP Address for Gaming You need to make sure that the computer or gaming system you use for pla ying ga mes alwa ys has the same IP addre ss.
18 Hayes ADSL Et her net User’s Guide 4 4 4 4 Before you can choose an IP address, you need to know the MAC (Media Access Control) address of your computer or gaming system.
19 If you are using X box to pla y an onl ine game : a a a a You can find the MAC addre ss on the Xbox Das hboard in the lower right corner of the Netwo rk Settings menu. You will see something like MAC=0050F24ADC29, but your address will be diffe rent.
20 Hayes ADSL Et her net User’s Guide d d d d On the Connection Tes t menu, select Advanced . The MAC address is displayed on the Adva nced Broadban d Settings sc reen. e e e e Now, to configure the Playstati on 2’s network setti ngs, on the main menu select ISP Se tup again.
21 system will always be assigned this address. 6 6 6 6 Next, use th is IP address to set u p a filter (o pen ports ) in the ADSL Ethernet’s firewal l.
22 Hayes ADSL Et her net User’s Guide NAT (Network Address Translation) Select this check box. Enable Select the firs t check box. Use Address Passthrough Do not select this check box. LAN IP Address Enter the IP address that you specif ied on the DNS & DHCP Se rver page.
23 Ports If you selected a ga me from the Protocol list o r designated yo ur computer as a DMZ , you do not have to enter anything here. If you are playing a nother peer-to -peer or multiplaye r game , your game instructions should tell you what ports to enter here.
24 Hayes ADSL Et her net User’s Guide 3 3 3 3 Make the following entrie s: Index An index number 1-7 t o identify this filte r configuration. In the sa mple, number 1 i s selected. NAT Select this check box. Enable Select the firs t check box. Use Address Passthrough Do not select.
25 8 8 8 8 Now you need to assi gn the filter to your Internet connection. Fol low the instruc tions on page 26. 2.5 Setting Up a Firewall Filt er for PlayStation ® 2 1 1 1 1 Click the Advanced Setup button at the top of the ADSL Ethernet’s Configu ration Manager page.
26 Hayes ADSL Et her net User’s Guide 4 4 4 4 Now you need to assi gn the filter to your Internet connection. Fol low the ins tructions below. 2.6 Assigning the Filter to Y our Internet Connection N.
27 5 5 5 5 You will need to provide your WAN IP addre ss to the people that you are playing with. To find this address, click t he ADSL Status button at the top of your Configuration Manager page, scroll down to the Connectio ns Status section, and note the address under IP A dd re ss , as shown below: That should c omplete your se tup.
28 Hayes ADSL Et her net User’s Guide Turning th e Filte r or DMZ On ( Opening Ports fo r Gamin g 1 1 1 1 Click the Advanced Setup but ton at the top of your Configuration Manager’ s Basic Setup page. 2 2 2 2 On the Advanced Setu p page, click the WAN Se ttings button.
29 3 Advanced Setup Options In addition to its basic setup options, the ADSL Ethernet includes advanced settings for users who need to perform speciali zed tasks . To access the Advanced Setup options, click the Advanced Setup button at the t op of your Configurati on Manager’s Basic Se tup page.
30 Hayes ADSL Et her net User’s Guide 3.1 WAN Settings Select WAN Set tings to configure a dditional se ttings for the protocol you selected on the Basic Setup page of you r Configuration Manager. There is a WAN Settings page for each of the Inter net protocols on the Protocol li st.
31 3.1.1 PPP Connections The following fields appear if you s elected PPPoE or PPPoA on the Basic Setup page of your Con figuration Manager: Make the following entrie s: Enable Lets you enable or disable the connection. VPI Supplied by your service provider.
32 Hayes ADSL Et her net User’s Guide IP Address Passthrough Host MAC MAC address of the passthrough computer. The digit pairs mus t be separated by colons – for example, 00:01:03:24:F0:B6. For instruc tions on l ocating a MAC addre ss, see Appendix C on page 77.
33 Default Route Selected is the default f or Virtual Circuit 0. The Default Route controls which connection will be used for default IP gateway routing. Only one Virtual Circuit can have thi s option selected. RIP Mode (Routing Info rmation Pr otocol Mode).
34 Hayes ADSL Et her net User’s Guide 3.1.2 1483 Bridged with DHCP If you selected this pr otocol on the Basic Setu p page of your Configuration Manager, the following fields appear: Make these entries : Enable Lets you enable or disable the connection.
35 Virtual C ircuit Accept the default, which is 0, or if you are configuring an additional connection, select another number. See page 33. When you finish, click Update , then Save C onfigur ation .
36 Hayes ADSL Et her net User’s Guide Traffic Profile The index number 0-7 of a previou sly configured profile defining the Quality o f Service. See page 54. WAN IP Fi lter The index number 0-7 of a previously- configured WAN IP Filter. See page 42.
37 VCI Supplied by your service provider. Encapsulatio n LLC or VC . Supplied by you r service provider. See page 31. IP Address The modem’s static IP address specif ied by your service provider. Gateway The gateway’s WAN IP address specified by your service provider.
38 Hayes ADSL Et her net User’s Guide 3.1.5 1483 Bridg ed (Pur e B ridge Mode) Note : Setting up the mo dem in Pure Bridged Mode disables the built-in NAT and SPI firewalls.
39 3.1.6 A utoPPP If you selected AutoPPP in the Basic Setup pages, the following fields appear: Note that this page does n ot display the p rotocol, V PI, VCI, or encapsulation information for your connection. On the ADSL Status page, under Connections St atus at the bot tom of the page, you can determine the protocol, VP I and VCI.
40 Hayes ADSL Et her net User’s Guide Passthrough Host MAC –for example, 00:01:03:24:F0:B6. For instruc tions on l ocating a MAC addre ss, see page 77. User ID The name you entered and saved on the Basic Setu p page is display ed. Password The pass word you entered and saved on the Basic Setu p page is display ed.
41 b b b b As the modem searche s for a match, go to the ADSL Status page. Under Connectio ns Sta tus , the Stat e field indicates the search progress.
42 Hayes ADSL Et her net User’s Guide Traffic Profile The index number 0-7 of a previously configured profile defining the Quality o f Service. See page 54. WAN IP Fi lter The index nu mber 0-7 of a previously- configured WAN I P filter. See page 42.
43 room but allows water and electricity to travel through well- insulated pipes in the wall to reach all parts of a building. Similarly, a computer firewall prevents unauthorized communication from gaining entry to your computer.
44 Hayes ADSL Et her net User’s Guide Game-players frequently designate one computer on their LAN as a DMZ (Demili tarized Zone ), and allow all in ternet tra ffic to pa ss through the fi rewall to that compute r. To set up a filter f or online gaming or to c reate a DMZ, see Chapter 2, O nline Gaming on page 16.
45 If you select udp or tcp , you mu st specify port numbers in the Ports field. If you select an application, the mo dem automa tically enters the port number (s) into the rule. If you set up a rule to use all , make sure it is the last rule in the filter list.
46 Hayes ADSL Et her net User’s Guide 3.3 LAN Interface The LA N Interface page of your Configu ration Manager lets you configure the Host ( modem) Name, IP Addre ss, and Netma sk, the Media (LAN co.
47 RIP Mode (Routing Info rmation Protocol Mode). See page 33. Click Update and then Save C onfiguration . 3.4 LAN IP Filter The Lan IP Filter page of your Configu ration Manager lets you define a set of rule s fo r restric ting a ccess from the Loca l Area Network to the WAN.
48 Hayes ADSL Et her net User’s Guide can ping the web site (for example, C:WINDOWS>ping www.hayesmicro.com) or use one of the free DNS resolvers available over the Internet. LAN IP Address If you specify a LAN address, it cannot receive data from the specified WAN IP Address.
49 Src IP Address Originating IP address in the IP packet header. If this field is empty, the source IP address is not used to filter the packets. Dst IP Address Destination IP address in the IP packet header. If this field is em pty, the destinati on IP address is not used to filter the packets.
50 Hayes ADSL Et her net User’s Guide 3.6 MA C Filter With a Pure Bridge connection only, you can use the MAC Filter page of your Configuration Manager a s a method of limiting Internet access . This option lets you configure up to 20 source MAC address r ules for filtering packets going out from the LAN.
51 Action Drop discards the packet. Bridge passes the packet to the br idge (normal operation). Connection passes the packet directly to the WAN connection.
52 Hayes ADSL Et her net User’s Guide Click Update and Save Config uration a fter each set of entries. The active ro utes are displayed at the bottom of the page. Under Dyn amic Route Conf igur atio n , make these entries: RIP Version Version 1 or Version 2 .
53 To configure a default route, enter an IP address of 0.0.0.0/24, for example. IP Type of Service The options are: • All • Normal • Min (minimum ) cost • Reliable (maximum reliability) • Throughput (maximu m throughput) • Min (Minimum) delay Virtual C ircuit A number 0-7.
54 Hayes ADSL Et her net User’s Guide Click Update , then Sa ve Co nfigur at ion . 3.9 T raffic Shaping Profile The T raf fic Shaping Profile page o f your Configuration Manager lets you spe cify data transmis sion rate s for a V irtual C ircuit (Internet connection).
55 Sustainable Cell Rate Supplied by your service p rovider. Valid with rtVbr and nrtVb r only. The default is 0. Maximum Burst Size Supplied by your service provider. Valid with rtVbr and nrtVb r only. The default is 0. Click Update and then Save C onfiguration .
56 Hayes ADSL Et her net User’s Guide Make the following entrie s: Domain Name A user-fr iendly name for the ADSL Ethernet. When you assign a name here, computers on your LAN can access the modem’s DNS proxy server using this na me instead of its IP addres s.
57 Range Start The first address in the range to be assigned to computers in the LAN. Range End The last address in the range to be assigned to computers in the LAN. Enable Turns static DHC P assig nment on o r off. Host Na me Name of a LA N computer requesting a static IP address.
58 Hayes ADSL Et her net User’s Guide address, the ADSL Ethernet relays the request to your service provider and then transmits the information back to the computer. Use this page to enter the address of the DHCP server to which DHCP reque sts a re forw arded.
59 Enable Turns t he ac cess p rofile on or off. Netwo rk Management System Address [/mas k] A LAN or WAN address that will be allowed access. The default is ″ * ″ (all add resses).
60 Hayes ADSL Et her net User’s Guide Make these entries : Virtual C ircuit An index number 0-7 represen ting a previously-configured virtual circuit. VPI Virtual Path Identifier. (Display only) VCI Virtual Circuit Identi fier. (Display only) Apply Loopback Makes the loopback configuration active.
61 4 Status Monitoring 4.1 ADSL Status The ADSL Status page of your C onfiguration Manager pr ovides information on the ADS L link and the connections that are configured. The two data fields in the top section are as follows: State “ Showtime ” in dicates that there is a connect ion to the DSL line.
62 Hayes ADSL Et her net User’s Guide The following transmission infor mation is displayed: Bit Rate Upstream and downst ream bit rates (i n kbps) for the Interleave d and Fa st channels. Cell Rate The upstream and downstream ATM cell rate in cps (cells per second ) for the Interleaved and Fast channels.
63 The fields displayed in the Connections Status s ection depend on the connection type. The example below sh ows information for a PPPoE connection. Similar in formation is di splayed for 1483 Bridged and Routed connections.
64 Hayes ADSL Et her net User’s Guide Connected = Network connection established Connected def ault = Network connection is the default route. Protocol Internet connectio n type Auth (Authentication) Auto (CHAP or PAP), CHAP , PAP , No ne. See page 32.
65 Cell HEC Error The number of downstream cells for the Interleaved and Fast path channels that had Header Erro r Cont rol (HEC) e rrors during the last monitor peri od.
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67 4.4 Memory Usage The Memory Usage page of your Con figuration Manager shows the memory currently being used by the modem: 4.5 ADSL Connection Monitor The ADSL C onnection Mo nitor page of your Co nfiguration Manager displays informati on about the modem’s c onnection.
68 Hayes ADSL Et her net User’s Guide Monitor pe riod Sets the Mo nitor In terval shown on t he System Status page. The default i s 60 seconds. Type a new value in seconds. Enable CRC History 1 = Displays err or counts in the CRC History box below. 0 (the default) = Disables error count display.
69 5 Administration Administrative option s in the Configu ration Manager let you • View the system log • Set up a new password • Update the modem’s firmware • Reset the modem to t he default s • Reboot the modem • Upload a file • Log out 5.
70 Hayes ADSL Et her net User’s Guide To view the file, click the System Log button on t he Advanced Setup page of your Configur ation Manager. 5.2 P asswo rd On the Advanced Setu p page of your Config uration Manager, click the Password button to change a password.
71 5.3 Firmware Update The update file is available on the Hayes web site: www.hayesmicro.com or www.hayes.co.uk . Be fore you sta rt the update process, access the web site and download the file to your hard drive. To acce ss the Firmware U pdat e page of your Configurati on Manager, on the Advanced Setup page, click the Firm ware Update button.
72 Hayes ADSL Et her net User’s Guide 5.4 R eset to Default Caution: T his option also resets the login pas sword and the LAN IP address of the modem to the default value. On the Advanced Setu p page, click the Reset to Defa ult bu tton to restore the modem to the factory defaults.
73 5.7 Logout To log out of the Configuration Manager, click t he Advanced Setup button, and t hen Logout : Type your User ID and Password , then click Ente r .
74 Hayes ADSL Et her net User’s Guide Appendix A DSL Internet Settings Tables These ta bles ar e for custome r s whose service pr ovider s do not supp l y them with the se ttings n ecessary t o conn ect to the Intern et.
75 Service Providers outside US A VPI VCI Protocol Encap- sulation Belgium- ADSL Office 8 35 1483 Rou ted IP LLC Belgi um-Turbol ine 8 35 PPPoA LLC Denmark -Cyber city, Ti scali 0 35 PPPoA VC France (.
76 Hayes ADSL Et her net User’s Guide Appendix B Front Panel Description LED Description LINK Blinks as modem is maki ng its DSL c onnection, or w hen the DSL l ine is disconn ected or n ot enabl ed. Steady on w hen modem is con nected. LAN Blin ks when there i s activit y on the Lo cal Area Netw ork.
77 Appendix C Locating a MAC Address You need a computer’s MAC ( Media Access Control) address to: • request a static IP address from the modem’s DHCP server in orde r to set u p a firewa ll fi lter • configure a M AC filter fo r a Pure Bridge Con nection .
78 Hayes ADSL Et her net User’s Guide Your MAC address is displayed as t he 12-digit Physical Address or I nternet Adapte r address. Macintosh Systems For Mac OS 7.6.1 - 9.2.2 and Above but not OS X: 1 1 1 1 From the Apple menu, choose App le Sys tem Prof il er .
79 Appendix D Macintosh and Linux Users: Configuring TCP/IP Settings If you are using a Macintosh computer or the Linux operating system, you mu st ensure t hat your computer’s n etwork, or TCP/IP set tings, ar e conf igured correct ly. Otherw ise, you will not be able to connect to the Internet.
80 Hayes ADSL Et her net User’s Guide For Mac OS 7.6.1 - 9.2. 2 1 1 1 1 From the Apple menu, choose Control Panels and then TCP/IP to di splay the TCP/IP dialog box. 2 2 2 2 Under Connect via:, select Ethernet built-in. 3 3 3 3 Under Configure:, select Using DHCP Server.
81 NETDEV_0="eth0" IFCONFIG_0="dhcpclient" Reboot with this co mmand: /sbin/shu tdown -r now. For Debian Add this line to the file /e tc/netwo rk/interfaces: iface et h0 inet dhcp . Reboot with this co mmand: /sbin /shutdow n -r now .
82 Hayes ADSL Et her net User’s Guide Appendix E Troubleshooting Our Technical Support staff is ready to help you with any questions you may have about your ADSL modem or Internet connection options. You may, however, find an easy solution to your problem by referring to these troubleshooting tips.
83 If the State box at the top of the page says “showtime,” make sure that: • The RJ-11 phone co rd is firmly plugged into the wall jack and the ADSL port on the back of the modem. • The RJ-11 phone co rd is connected to a DSL-enabled phone jack.
84 Hayes ADSL Et her net User’s Guide If you are using DHCP ( dynamic IP addressing ): In the Windows TC P/IP Pr ope rties dialog box that displays, make sure tha t “Obtain an I P address automa tically” and “Obtain a DNS server address aut omatically” are selected.
85 For Windows 95/98 /Me: From the desk top, click Start | Run , type winipcfg , and click OK . In the sub sequent dialog box, make sure the NIC adapter is highlighted in the li st, click Renew and then click Release . Then type 10.0.02 into your browser’s add ress bar, and the Logi n page should display.
86 Hayes ADSL Et her net User’s Guide Appendix F Regulatory Information U.S. FCC Part 68 Statement This equip ment comp lies with Part 68 of the FCC rules an d the requiremen ts adopted b y the ACTA. T he unit be ars a labe l on the back whi ch cont ains among other i nformation a produ ct ide ntifie r in the format US:AAAE Q##TXXXX.
2444-B 27325 ©2004 Industry Canada Emissions Statement This Class B digital app aratus meets all re quiremen ts of th e Canadian Interference-Ca using Equ ipment Regul ations. Cet app areil numériq ue de la classe B respe cte toutes les ex igences du R èglement sur l e matériel b rouilleur du Canada.
An important point after buying a device Hayes Microcomputer Products ADSL Ethernet Modem (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Hayes Microcomputer Products ADSL Ethernet Modem yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Hayes Microcomputer Products ADSL Ethernet Modem - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Hayes Microcomputer Products ADSL Ethernet Modem you will learn all the available features of the product, as well as information on its operation. The information that you get Hayes Microcomputer Products ADSL Ethernet Modem will certainly help you make a decision on the purchase.
If you already are a holder of Hayes Microcomputer Products ADSL Ethernet Modem, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Hayes Microcomputer Products ADSL Ethernet Modem.
However, one of the most important roles played by the user manual is to help in solving problems with Hayes Microcomputer Products ADSL Ethernet Modem. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Hayes Microcomputer Products ADSL Ethernet Modem along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
