Instruction/ maintenance manual of the product GXP2020 Grandstream Networks
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Grandstream Networks, Inc. GXP2020 6-line SIP Enterprise Phone GXP2020 User Manual www.grandstream.com Firmware Version 1.1.4.3 support @grandstream.com.
TABLE OF CONTENTS GXP2020 USER MANUAL WELCOME........................................................................................................................ ............................ 4 INSTALLA TION ........................................
TABLE OF FIGURES GXP2020 USER MANUAL F IGURE 1: C ONNECTORS ON THE BOTTOM OF THE GXP2020 ............................................................................ 5 F IGURE 2: A TTACHING THE W ALL -M OUNT S PACERS ..................................
Welcome Your Grandstream GXP20 20 features a new sophisti ca ted design and is very easy to use. The GXP2020 combines advanced feature functionality with the latest technology to offer excellent audio q uality, ease of use, expandability, and broad interope rability with 3 rd party SIP platforms.
Installation E QUIPMENT P ACKAGING The GXP2020 phone package contains: 1) One GXP2020 Main Case er Adaptor C ONNE TING Y OUR P HONE are lo cated on the bottom of the device.
ALL OUNT XP2020 can be wall mounted. For pr oper wall mounting please place the two wall-mount spacers into ottom of the GXP2020 as show below: ching the Wall-Mount Spacers o position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the xed hangers.
Figure 4: Wall Mounting the GXP2020 ` Handset Rest Tab Tab with extension Tab with extension up S AFETY C OMPLIANCES The GXP2020 phone co mplies with FCC/CE and vari ous safety st andards. The GXP2020 p ower adaptor is compliant with the UL standa rd.
Product Overview GXP2020 features 6 lines, each with an individu al SIP account and offers a large graphical LCD displa y, four (4) XML programmable soft keys, and seve n (7) program mable hard keys. It offers intuitive user interfaces, 5-way conferencing, 2 head set jacks, and thre e (3) adjustable po sitioning angles.
Table 4: GXP2020 Technical Specific ations Lines 6 direct lines with independent SIP accounts, 7 p rogrammable speed dial keys 4 XML programmable soft-keys Protocol Support Support SIP 2.
Using the GXP2020 SIP Enterprise Phone G ETTING F AMILIAR WITH THE LCD The GXP2020 has a dyn amic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Figure 5 illustrates the IDLE and ACTIVE screens.
Table 5: LCD Button Definitions Key Button Key Button Defini tions LINE SELECTORS (6) Selects the phone line printed on its right-h and side. SIP PHONE LINES Displays the available ph one lines. Choose a phone line by pr essing the corresponding line selector on the left-hand side.
Figure 6: Getting Familiar with Key Pad Message W aiting Indicator Voice M essage but ton Menu Keys Softkeys Speed Dial Butto ns (Programm able Buttons) Standard Keypad Send Button Hand Free Button Ho.
M AKING P HONE C ALLS H ANDSET , S PEA KERP HONE AND H EADSET M ODE Handset can be toggled b etween Speaker and Headset. To switch between Handset and Speaker/Headset, press the Hook Flash in the handset cradle or press the SPEAKER button. M ULTIPLE SIP A CCOUNTS AND L INES The GXP2020 can suppo rt up to 6 independent SI P acco unts.
i. Hand-free option 1. Press the CALL RETURN soft-key ii. Hand-set option 1. Take the Handset off-hook 2. Press the CALL RETURN soft-key 4. U SING THE CALL HISTORY : To call the a phone number in the phone’s history When using the call history , the phone will use t he same SIP account as was used for the last call/call attempt.
M AKI NG C ALLS USING IP A DDRESSES Direct IP calling allows two phone s to talk to each other in an ad hoc fashion without a SIP proxy. VoIP calls can be made bet ween two phones if: • both phones .
A NSWERING P HONE C ALLS R ECEIVING C ALLS 1. Incoming single call: Phone rings with selected rin g-tone. The corresponding account LINE flashes red. Answer call by taking Ha ndset/SPEAKER/Headset off hook or pressing SPEAKER or by pressing the corresp onding account LINE button.
5-W AY C ONFERENCING The GXP2020 can host conference calls and support s 5-way conference callin g. 1. Initiate a Conference Call : Establish a connection with two or more parties Press CONF button Choose the desired line to join the conf eren ce by pressing the corresponding LINE button.
C ALL F EATURES The GXP2020 supports traditional and advanced telephony features including ca ller ID, caller ID w/name, call forward/transfer/park/hold as well a s intercom/paging and BLF.
C ONFIGURATION G UIDE The GXP2020 ca n be configured in two wa ys. Firstly, using the Key Pad Confi guration Menu on th e phone; secondly, through em bedded web-co nfiguration menu. C ONFIGURATION W ITH K EY P AD To enter the MENU, press the round button.
Display “ Configure ” Press Menu button to display the configuration selections: • Network. To enable/disable DHCP. To setup IP-address, Net mask and Gateway address • SIP To change SIP-server settings for primary account. • Audio • Upgrade In this menu setting regarding the firmware serve r and config server can be changed.
Figure 7: Key Pad GUI Call Flow Grandstream Networks, Inc. GXP–2020 User Manual Page 21 of 32 Firmware 1.1.4.3 Last Updated: 06/2007.
C ONFIGURATION WITH W EB B ROWSER The GXP2020 embedded Web server responds to HTTP/HTTPS GET/POST requests. Emb edded HTML pages allow a u ser to configure the IP phone throug h a Web browser such as Microsoft’s I E or Mozilla Firefox.
Table 10: Device Configuration - Status Definitio ns Hardware Revision Hardware version number: Main Board, Interface Board MAC Address The device ID, in HEXADECIMAL format. IP Address This field shows IP address of GXP2020 Product Model This field contains the product model information.
Advanced User configuration includ es not only the end user configuration, but also adva nced configuration such a s SIP configuratio n, Codec selection, NAT Traversal Setting and other mi scellaneous configuration. Table 12: Advanced User Configuration Page De finitions Admin Password Administrator password .
Use # as Dial Key This parameter allo ws users to configure the “# ” key as the “Send” (or “Dial ”) key. If set to “Yes”, the “#” key will immediately send the ca ll. In this case, this key is essentially equivalent to the “(Re)Dial” key.
DTMF Payload Typ e This parameter sets the payload type for DTMF using RFC2833. Default is 101 . Syslog Server The IP address or URL of System log server. This feature is espe cially useful for ITSPs. Syslog Level Select the ATA to report the log level.
I NDIVIDUAL A CCOUNT S ETTINGS The GXP2020 has 6 line appearan ces, each with an independent SIP account. Each SIP account requires its own configurat ion page. T heir configurations are identical. Table 13: SIP Account Configuration Page De finiti ons Account Activ e This field indicates whether the accou nt is active.
NAT Traversal This parameter activates the NAT traversal m echanism. If activated (by choosing “Yes”) and a STUN server is also specif ied, the phone performs according to the STUN client specification. Using this mode, the embedded STUN client detects if and what type of NAT/Firewall configuration is used.
Force INVITE Session Timer can be ref reshed using INVITE method or UPDATE method. Select “Yes” to use INVITE method to refresh th e session timer. Enable 100rel PRACK (Provisional Acknowledgment) method enabl es reliability to SIP provisional respo nses (1xx series).
Software Upgrade & Customization Software (or firmware) up grades are completed via either TFTP or HTTP. The corre sponding configuration settings are i n the ADVANCED SETTINGS configuration page . F IRMWARE U PGRADE T HROUGH TFTP/HTTP To upgrade via TFTP or HTTP, select TFTP or H TTP upgrade method.
DIRECTIONS TO CONFIGURE LOCAL TFTP : 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. The PC running the TFTP server and the GXP2020 should be in the same LAN segment.
Restore Factory Default Setting WARNING: Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or pr int all the settings before you restoring factory default settings. Gran dstream is not responsible for resto ring lo st param eters and ca nnot connect to your VoIP service provider.
An important point after buying a device Grandstream Networks GXP2020 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Grandstream Networks GXP2020 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Grandstream Networks GXP2020 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Grandstream Networks GXP2020 you will learn all the available features of the product, as well as information on its operation. The information that you get Grandstream Networks GXP2020 will certainly help you make a decision on the purchase.
If you already are a holder of Grandstream Networks GXP2020, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Grandstream Networks GXP2020.
However, one of the most important roles played by the user manual is to help in solving problems with Grandstream Networks GXP2020. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Grandstream Networks GXP2020 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
