Instruction/ maintenance manual of the product GXP2124 Grandstream
Go to page of 71
GXP2124 USER MANUAL Grandstream Networks, Inc. GX P2124 4-Line Enterprise HD IP Phone.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 2 of 71 GXP2124 User Manual Index GUI INTERF A CE EXA MPLES .................................................................... 5 GNU GPL INFOR MA TION ............................................
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 3 of 71 CALL WA ITING/CAL L HOLD ....................................................................................................... 25 MUTE ....................................................
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 4 of 71 T able of T ables GXP2124 User M anual T able 1: GXP2124 TECHNI CAL SPECIFI CA TIONS ................................................................................... 10 T able 2: GXP2124 EQUIPMENT P AC KAGING .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 5 of 71 G UI INTERF ACE EXAMPLES http://www .grands tream.com /products/gxp_series/general/documents/gxp21xx_gui. zip 1. Screenshot of Log in Page 2. Screenshots of S tatus Pages 3. Screenshots of Accounts Pages 4.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 6 of 71 GNU GPL INFORMA TION GXP2 12 4 firm ware contain s third-part y s oftw are licen sed under the GNU Ge neral Public License (GPL). Grandstream uses software under the spec ific terms of the G PL.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 7 of 71 CHANGE LO G This sec tion documents signific ant changes from previous versions of user m anuals for G XP2124. On ly major new f eatures or major document updates are listed here. Minor updates for corrections or editing are not docum ented here.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 8 of 71 Added "Headset T ype" in phone's LCD MENU- >Config . [ CO NFIGURA TIO N VIA KEYP AD ] Added "Use Privac y Header" and "Use P -Preferred-Ide ntity Header" options i n web GUI.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 9 of 71 WELC OME Thank you for purchas ing Grandstream GX P2124 4- Line Enterprise HD I P Ph one .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 10 of 71 PR ODU CT O VER VIEW FEA TURE HIGHTLIGHTS 240x120 pixel back lit graphical LCD displ ay with up to 8 level grayscale 4 l ine k ey.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 11 of 71 in -band and out - of -band D TMF (in audio, RFC2833, S IP INFO) T elephony Features Hold, transfer , forward , 5-way conference , busy-l.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 12 of 71 INS T ALLA TION EQUIPMENT P ACKA GING T able 2: GXP2124 EQUIPMENT P ACKA GING Main Case Y es 1 Handset Y es 1 Phone Cord Y es 1 Power A d.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 13 of 71 T able 3: GXP2124 CONNECT ORS Handset Port RJ9 handset connector port Headset Port RJ9 heads et connector port, supporting EHS (Electroni.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 14 of 71 S AFETY COMPLIANCES The GXP 2124 phone complies wit h FCC/ CE and va rious safet y standar ds. T he GX P2124 power adapter is compliant with the UL standard. U se the univers al pow er adapter provided with the GX P2124 pack age only .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 15 of 71 USING THE GXP2124 GETTING F AMILAR WITH THE L CD GXP2124 has a dynamic and customizable screen. Th e screen displays differently d epending on whether the phone is idle or in use ( active).
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 16 of 71 SOFTKEYS in Call Screen The softkeys are context sensitive and will change depend ing on the call status of the phone. Redial Redials the last dia led number after off hook when ther e is existed call log .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 17 of 71 Press thi s button to sign in to the call queue. If the current acc ount is included in multiple call queues, agent will be prompted in the LCD display to select the call qu eue to j oin. Pr ess MENU button o n ke y pad to sel ect O K .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 18 of 71 Instant M essage. OFF - No new instant m essage ON - New instant mess age V oice M ail and Inst ant M essage. OFF - No new instant m essage or voicemail ON - New instant mess age and voicemail Network Status.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 19 of 71 Outgoing Call. The current call is a n outgoing call Call Failed. Fail to establish call SRTP S tatus. OFF - SRTP is not used ON - SRTP is use d MUTE Status. OFF - No m uted ON - Muted Call On Hold.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER MANUAL Page 20 of 71 Headset . A nswers/hangs up phone c alls when using he adset. It also allows users to toggle bet ween headset and speak er . V oicemail . Press to retrieve voice mails. Phonebook . Brin gs phonebook on screen.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 21 of 71 T o m ake a c all, select the line you wish to us e. The correspond ing LINE LED will light up i n green. The user can switch l ines before dialing an y num ber by pressing the LINE butto n s.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 22 of 71 V ia Call Histo ry . Dial th e number logged in phon e's call history . Press MENU button to bring up the main m enu; E.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 23 of 71 Ti m eout; If digits hav e be en e ntered after handset is off hook, the SEND k ey will works as SEND instead of REDIAL; By default, # can be used as SEND to dial the number out.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 24 of 71 the last few digits (last oct et) of the target phon e's IP address. T his is poss ible only if bo th p hones are under th e sam e LAN/VPN. T his s i m ulates a PBX function using the CSM A/CD witho ut a SI P s erver .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 25 of 71 DO NOT DIS TURB Do Not Disturb can be enabled/disabl ed from phone's Menu following the steps below: Press the Menu butto n and.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 26 of 71 Attended T ransfer . During the firs t active call, press LINE k ey . The first call will be put o n hold; Enter the num ber.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 27 of 71 Initiate a conferen ce call . Establish calls with 2 or m ore parties respectively; W hile 1 cal l is active, the other call.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 28 of 71 Press CONFER ENCE key or press the ConfCall s oft key to establish the conferen ce.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 29 of 71 W hen using Easy Confe rence Mod e , use SE ND key to dial out th e second cal l instead of us ing #, even when # could be use d as SEND in norm al phone calls.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 30 of 71 CALL FE A TURES The GX P 212 4 supports traditio nal a nd advanced telephony fe atures including caller ID, c aller ID with caller Nam e, call forward and etc. T able 7 : CALL FEA TURES *30 Block Caller ID (f or all subsequent calls) Off hook the phone; Dial *30.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 31 of 71 *90 Busy Call Forward . T o set up bus y call for ward: Off hook the phone; Dial *90 and then enter the num ber to forward the call ; Press OK softke y or SEND key . *91 Cancel Busy Call Fo rward .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 32 of 71 CO NFIGURA T ION GUIDE The GXP 2124 ca n be configured via two ways: LCD Configuration Menu using the phone's keypad W eb G.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 33 of 71 Mask, Gatewa y and DN S server . Account X : Reg istered/Not Registered. Boot version Prog version : This is the m ain firmware release number .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 34 of 71 immediately . The XML idle screen server p ath and d ownloading method need to be s et u p c orrectly in Web GUI ->Settings- >XML Applications. Erase Custom SC R Erases c ustom XML idle screen previousl y lo aded on the phon e.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 35 of 71 ke y pad to display th e button name in th e LCD. Lift and put back the handset or press M enu button to exit diagnostic m ode. Keyboard Diagnosti c Press all the availa ble ke y s on the phone .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 36 of 71 Figure 3: Key pad MENU Flow Call History St atu s Phone Book LDAP Directory Instant Messages Direct IP Call Preference Config Factory Fu.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 37 of 71 CONFIGURA TION VIA WEB BRO WSER The GXP 2124 em bedded W e b server responds to HTT P/HTTPS GET/POST requests. Embedded HTML pages allow a user to conf igure the IP phone through a W eb browser s uch as Micr osoft’ s IE, Mo zilla Firefox and Go ogle Chrome.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 38 of 71 Status: Displa ys the Account status, Net work status, and S ystem Info of the phone; Account : To conf igure the SIP account; .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 39 of 71 Base: base version n umber; Prog: program version number . This is the m ain firmware r elease num ber , which is alwa y s used for identif ying the software system of the phone; Aux: Aux versio n number; Dsp: DSP version num ber .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 40 of 71 Account x -> Netw ork Settings DNS Mode This parameter controls how th e Searc h Appliance looks up IP addres ses for hostnames. There are f our m odes: A Rec ord, SRV, NATPT R/SRV, Us e Configured IP .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 41 of 71 Local SIP Port Defines the local SIP p ort used to liste n and tr ansmit. T he def ault value is 506 0 f or Acc ount 1, 50 62 for Account 2, 5064 f or Account 3 and 5066 f or Account 4.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 42 of 71 Privacy Header will alwa y s show in IN VITE. If set to "No", the Privac y Header will not show in IN VITE. Use P-Preferred-Id entity Header Controls whet her the P -Preferred- Identity H eader will present in t he SIP INVITE m essage or not.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 43 of 71 from S tandard, N ortel MCS, Broadsoft, CBCOM, RNK, Sy lantro or Huawei IMS depending on the ser ver type.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 44 of 71 INVITE with SIP 401 Unauthorized response. The default setting is "No". Account x -> Audio Settin gs Send DTMF Specifies t he mechanism to transm it DTMF di gits.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 45 of 71 Early Dial Selects wheth er or not to enable earl y dial. If it's set to " Yes", the SIP prox y must support 484 resp onse. The default setting is "No". Dial Plan Prefix Sets the prefix added to each dialed number.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 46 of 71 digits length; 01 1[2-9 ]x - allows international ca lls st arting with 01 1; [3469]1 1 - allows dialing spec ial and emergenc y n umbers 31 1, 41 1, 61 1 and 91 1.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 47 of 71 ring. Ring T im eout Defines the tim eout (in seconds) f or the ri ngs on n o answer . The default setting is 60 seconds.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 48 of 71 default setting is 20 seco nds. Use NAT IP The NAT IP ad dress used in SIP/SDP m essages. T his field is blank at the default settings. It sh ould ONLY be used if it's required b y your ITSP.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 49 of 71 Enable Idle Mute If this feature is enabled, MUTE key will take effect in idle state an d future incoming call will be answered with m ute. Disable T r ansfer Disables the T r ansfer function.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 50 of 71 up the call using he adset. W hen there is an act ive call usin g headset, press HEADSET button to hang up the c all. W hen Speaker/Handset is being use d in di aling/talking status, press HEA DSET butto n to switch to headset.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 51 of 71 Allow DHCP Option 42 Override NTP Server Defines whether DHC P O ption 42 should o verride NTP s erver or not. W hen ena bled, DHCP Option 42 will override the NTP server if it's set up on the LAN.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 52 of 71 available. Otherwise, specif y the self -defined city code. F or exampl e, USCA0638 is the c ity code for Los Angeles, CA, United States. Update Interval Specifies the weather upd ate interv al (in m inutes).
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 53 of 71 Share line for Share d Line Ap pearance feature. Select the Account registered as Shared line f or the line ke y. T he Value field can be left blank. Speed Dial Select t he Ac count t o di al f rom.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 54 of 71 LDAP Search This option is to narrow the LDAP search scope. En ter the LDAP search base in the Nam e field. It could be the sam e or different from the Bas e in L DAP c onfiguration un der Advanced Settings.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 55 of 71 Call Park Select Account, and enter the call park extension in the Value field to park/pick up the cal l. Intercom Select Acc ount, and enter the extension number in the Value fie ld to do the intercom .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 56 of 71 Static IPv6 Address Enter the s tatic IPv6 address when Fu ll S tatic is used in "S taticall y configured" IPv6 address type. IPv6 Prefix Length Enter th e IPv6 prefix length when F ull Static is u sed in "Staticall y configured" IPv6 address type.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 57 of 71 MAINTENANCE P A GE DEFI NITIONS Maintenan ce -> Web Access Disable T elnet Disables T elnet access . T he default setting is "No ". End User Pass word Allows the a dministrator to set t he pass word f or user -level web GUI access .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 58 of 71 Allow DHCP Option 43 and Option 66 Ov erride Server If DHCP option 66 is e nabled on the LAN s ide, the TFTP server c an be redirected.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 59 of 71 TR - 069 Username ACS usernam e for TR- 069. TR - 069 Password ACS password for T R- 069. Periodic Inform Enable Enables periodic inform . If set to "Yes", device will send inf orm packets to the ACS.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 60 of 71 PHONEBOOK P AGE DEFINITIONS Phonebook -> Cont acts Add Contact S pecify C ont act’s First Na me, Last Nam e, Phone Num ber , Accounts and Groups to add one new con tact i n phonebook .
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 61 of 71 (&(telephoneNum ber=%) (cn=*)) returns al l the records with the "telephoneNum ber" field starting with the entered prefix and "cn" field set . LDAP Name Filter Configures the f ilter used for nam e lookups.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 62 of 71 calls. Lookup Displa y Name Configures the display name when LDAP look s up the nam e f or incoming call or outgoing call.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 63 of 71 By default t he City Cod e is s et to " Automatic ", whic h allows the phone t o obtain weather inform ation based on the IP locat ion detected.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 64 of 71 After using the phone, go to LCD MENU ->LogOut to log of f the public m ode. EDITING CONT ACT S AND CLICK - TO - DIAL From G XP2124 W eb GUI, users could view c ontacts, edit con tacts, or dial out with Cl ick- to -Dial f eature on the top of the W eb GUI.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 65 of 71 Figure 4: We b GUI - Cont acts Figure 5: Click- to -D ial Additionally, users could directl y send the comm and for the phone to dial out b y s pecifying the fol lowing URL in PC's web bro wser, or in the field as required in other call modules.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 66 of 71 account= 0 : The ac count index for the phone to m ake call. The index is 0 f or account 1, 1 for ac count 2, 2 f or account 3, and etc. password= admin : The adm in login password of phone's Web GUI.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 67 of 71 UPGRADING AND PRO VISIONIN G The GX P2124 can be upgraded via TFT P/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTT P/HTTPS server and s electing a do wnload method. Configure a valid URL f or TFTP or HTTP; the server nam e can be FQDN or IP address.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 68 of 71 Firmware upgrading takes aroun d 60 seconds in a controlled LAN or 5 -10 m inutes over the Internet. W e recommend com pleting firmware upgrades i n a controlled LAN en vironment whenever possi ble.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 69 of 71 server path f or the configuration file. It needs to be set to a valid URL, either in FQDN or IP a ddress format. The "Config Ser ver Path" can be th e same or different f rom the "Firmware Serv er Path".
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 70 of 71 REST ORE F ACT OR Y DEF A U L T SETTINGS W arning : Restoring the F actory Default Settings will delete all configurati on information on the phone. Please backup or print all the set tings bef ore you restor e t o the factor y defau lt sett ings.
FIRM WARE VERSION 1.0.5. 26 G XP2124 USER M ANUAL Page 71 of 71 EXPERIENCING THE GX P 212 4 Please visit our website: h ttp://www .grandstream .com t o receive the m ost up- to -date updates on firm ware releases, additional feat ures, F AQs, docum entation and news on new products.
An important point after buying a device Grandstream GXP2124 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Grandstream GXP2124 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Grandstream GXP2124 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Grandstream GXP2124 you will learn all the available features of the product, as well as information on its operation. The information that you get Grandstream GXP2124 will certainly help you make a decision on the purchase.
If you already are a holder of Grandstream GXP2124, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Grandstream GXP2124.
However, one of the most important roles played by the user manual is to help in solving problems with Grandstream GXP2124. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Grandstream GXP2124 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
