Instruction/ maintenance manual of the product E-5400 Gateway
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MAN US E5400 SYSTEM GDE R0 11/99 8505030 E-5400 Mid T ower S yst em Manual.
i Contents Pre face . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Conventi ons used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii R emovin g an d replaci ng the hard dr i v e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Instal ling an addi tional h ard d riv e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Power supply . . . . . . .
iii Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Memo ry/Pr oces sor pr obl ems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Mod e m pro ble ms .
iv 050 30.b ook Pag e iv Mo nda y, Nove mber 22, 1999 8:23 AM.
Conventi ons used in t his manua l v Preface Con ventions used in thi s manual Throug hout this manu al, you will see the following con ventions: Convent ion Descripti on E NTER K ey board k ey na m es ar e pr inted i n small ca pitals . C TRL +A LT +D EL A plu s sign means to press t he k eys at the same ti me .
vi P r e f a c e Ge tting ad ditional inf ormation Lo g on to th e Ga te wa y S up p or t C en ter at w ww .g at e wa y .c om/ sup por t t o fi nd inf orm ati on a bou t your sy st em or oth er Gate w ay pr odu cts .
Standard featur es 1 1 System Features Standar d feat ures ■ U p to two I nte l ® Pentium III processors with 133 MHz Front Side Bus (FSB) in Slot 1 processor sockets ■ Four R ambus™ In-line Me.
2 S y s t e m F e a t u r e s Fr ont pa nel T he fro nt pane l of th e m id- to wer c ase in c lud es th e f ollo w ing fe atu r es: Audio-out ja ck conne cts he adph ones or po wered spe ake rs that you u se to listen to an au dio CD (directly from t he CD/DVD drive ).
Front p anel 3 CD/DV D d rive plays data or audio C Ds. CD/DV D ejec t but ton e jects a CD fr o m th e CD/ DVD driv e. Disk ett e drive writes to a nd reads from 3.5-inc h, 1.44 MB diskett e s. Dis ket te e jec t b utto n e jects diskettes from the diskette drive.
4 S y s t e m F e a t u r e s Rear panel The mid-towe r case rea r pane l includes the following I nput/Output (I/ O) po r ts, co nnec tor s, an d sw it che s: V o lta g e sele ct or sets t h e voltage for your area, ei t her 115 V or 230 V . Powe r connector conn ects t he comp uter p ower c ord.
Rear panel 5 Seri al p ort co nnect s to a serial d evice. RJ -45 LAN conn ec tor let s you co nn ect to a ne two r k, a n d the adja cent Indicato r LEDs show LAN activit y (yellow) and 100 Mbit speed (green). Mic ro pho ne -in, A ud io Li ne -ou t, and Audio Line-in jacks conn ect aud io devices such as sp eakers, tape players, and mic rophones.
6 S y s t e m F e a t u r e s System boar d The followin g figure and list identify system board c om ponents. A Pro ces sor fan 1 conn ec to r B Pro ces sor fan 2 conn ec to r C Processor slot 1 D Pr.
Syst em board 7 F V o ltage regu lator module (VRM) for second processor G AT X p o w e r c o n n e c t o r H Supplementary AGP Pr o50 power connector I Aux iliary po wer co nne ctor J RIMM slots 1 an.
8 S y s t e m F e a t u r e s AF Audio line-in (right) and A udio line-ou t (left) connect ors AG RJ- 45 Ethernet LA N connector and LED s AH Serial port AI Parallel port AJ USB po rts AK PS/2 Mouse an d Key board ports 050 30.
S e t t i n g u p y o u r s y s te m 9 2 System Se tup Setting up y our system Use the instructions on t he poster that cam e with your syst em to assem ble you r system . Y ou can prepare a sa fer working environment be fore a ssembling you r system by following the guidelines listed below .
10 S y s t e m S e t u p Star ting y our system Befor e you sta rt y our s ys tem f or th e firs t ti me: ■ M a k e s u r e t h a t t h e v o l t a g e s e l e c t o r s w i t c h o n t h e b a c k o f t h e com puter is still set to the correct voltag e for your area.
S t a r t i n g y o u r s y s t e m 11 3 T u rn on t he comp uter b y pressing its power bu tton. Th e light-emit ting diode (LED) in the power but ton is lit when the power is on. 4 T urn on a ny o ther com pon ents co nnect ed to the co m put er , su ch a s speakers, a p rinter , or a scanne r .
12 S y s t e m S e t u p Under standing t he P o w er -On Self-T e st Wh en you tu r n o n y o ur c o m pu t er , the po w e r- on s elf -t est (P O ST ) ro ut in e chec ks the system memor y and compone nts. T o see this inf orm ation on the screen, pre ss T AB dur i ng POST .
T u r n i n g o f f y o u r s y s t e m 13 T urni ng off y our system Every time you turn off you r system, shut down the op erating system first. Y o u m a y l o s e d a t a i f y o u d o n o t f o l l o w t h e p r o p e r p r o c e d u r e .
14 S y s t e m S e t u p Resetting y our system If your comp uter d oes no t resp ond to keyboa rd or mo use in put, yo u may have to close a program or pr ograms th at may no t be respond ing. If closing unrespo nsive p rograms do es not re store your com pute r t o n ormal o perat ion, yo u ma y h av e to r ese t th e s y ste m .
Preven ting stat ic el ectrici t y 15 3 Case A cce ss Pre venting stat ic elec trici t y Be fo r e o pe ni n g th e co m p ut er ca s e, r e ad a n d fo l low t he s e pr ec a uti on s t o pre ven t da mage f rom st a ti c el ec trici ty . When open in g yo u r com puter c ase, al ways p erf orm the foll owin g pr oced ur e.
16 C a s e A c c e s s Also follow these stat ic electricity precautions: ■ A void s tat ic-c ausi ng sur f ac es s uch a s pla s tic and sty rofoa m in yo ur wo rk ar ea. ■ Rem ove th e parts from their ant istatic bag or cont aine r only whe n you are re ady to use t hem.
Opening t he case 17 Opening t he c ase T o w o rk o n th e in ter nal co mp on en ts o f th e c om p ut er , yo u mu st o pe n th e case, which has tw o removab le parts: ■ A l eft sid e co ve r p .
18 C a s e A c c e s s 3 Slide the left side pa nel to the re ar (approximat ely 3/4-inch), disengag ing th e re tain i ng ta bs on the to p ed ge of the pa nel fro m the to p of th e cha s sis. 4 Lift th e panel up an d away fro m the chassis. Thum bscre ws 050 30.
Opening t he case 19 T o remove the bezel: 1 W ith th e le ft s ide pa ne l rem oved, d ise nga ge the re tenti on t abs o n t he l e f t s i d e o f t h e b e z e l b y p r y i n g o u t w a r d o n e a c h t a b .
20 C a s e A c c e s s Closing t he case Repla ce the chassis cove r as soon as you fin ish installing or rem oving com ponen ts so that d ust and dirt ( w hich can dam age the comp ut er) do no t collect inside th e comput er .
C l o s i n g t h e c a s e 21 T o replace the chassis cover: 1 Holding th e left side panel at an angle to the chassis and 3/4-inch t o the re a r , enga ge t he ret aini ng st rip on th e b ott om edg e of the pa nel wi th the lip at th e botto m edge of th e ch as si s.
22 C a s e A c c e s s 050 30.b ook Pa ge 2 2 Monday, N ovem ber 2 2, 1999 8 :2 3 AM.
The syst em boar d 23 4 System Comp onents The system boar d The sy stem bo ard i s th e hea rt of the c omp uter , whic h i nte grat es t he ot h er elemen ts of the system, such as t he p rocessor , memor y , storage, networking, and co mmunica tio ns, and le ts them oper ate in a coo rdinated a nd useful w ay .
24 Syst em Components 4 Rem ove all expansion ca rds from the system board (S ee “ Add ing an exp ansi on car d ” o n p a g e 3 4 ) . 5 Disco nnect al l cables f rom t he syst em bo ard, includ ing th e pow er c ables fro m the pow er su pply . Not e where the ca ble s a re c onne cte d .
The syst em board 25 7 Loosen the retaining screw at th e back (right side) of the chassis. 8 Slide the system board toward the front of the chassis slightly , t o disengage it from the st and-o ff retention hooks (see illustration under “ To install the system boar d: ” ), then remov e it carefully .
26 Syst em Components T o install the sy stem board: 1 Install the system board moun ting bracket on t he rear edge of the system boa rd by inserting the tab s into the correspo nding holes in the board an d ro tat i ng t he br ac ket i n to plac e. T abs Mounti ng brack et 050 30.
The syst em board 27 2 Hold in g th e syste m boa rd b y the top a nd bo ttom edge s, plac e it in th e case by al ig ning the moun tin g ho les o n t he bo ard wi th th e st and o ff (threaded) and st and off retention h ooks on th e right side of the case.
28 Syst em Components Replacing or ad ding a pr ocessor The syst em is co m patible with the Intel ® Pentium ® III 667 and 733 MHz a nd faster proce ssors with 133 MHz front-sid e bus (FS B).
The syst em board 29 6 Repeat t he previous two steps for the other side of the p rocessor . 7 Pull the processor up and out of the slot. 8 Al ig n the new p roc ess or wit h the proces s or s l ot (note that t he proce ss or slot is keyed so the proce ssor can only be inst alled one way) an d press firmly to install it.
30 Syst em Components 9 R eco nn ec t th e p owe r sup ply cab l e o f t he pr oc ess o r fa n to th e CP U fan co n ne cto r on th e sys t em bo ar d. 10 Clos e the case, as describ ed in Chap ter 3. 11 Reconn ec t the power co rd and all ot her co rds you remov ed, then t urn on the system.
The syst em board 31 ■ RIMM m odu les must b e installed sy me trically into b oth chan nels, that is, if a RIMM is in stalled in RIMM-1 (Channel A), t he same size, density , type, and sp eed RIM M mus t be in stalled in RIMM -3 (Channel B ), likewise for R IMM-2 and RIMM-4.
32 Syst em Components T o add or remove R IMMs: 1 T urn o ff t he syste m and disconnect the p ower c ord and mode m cord (if installed) a nd all other exte rnal periph eral devices. 2 Open the case by following the instruct ions on p age 17. (See “ Preven ti ng static elec tricity ” on page 15 .
The syst em board 33 3 If y ou a re addi n g a RI MM , pu ll op en th e soc ket cla mps on each s ide o f th e RI M M s o ck et and rem ov e th e CR IM M . 4 If you are replacing a RIMM, pull ope n the socket clamps on each side of th e RI MM s oc ke t, th en lif t t he RIM M ou t o f th e so ck e t.
34 Syst em Components 6 Ins e rt th e ne w RI M M in to the sock et a n d al ign th e tw o notc he s in the RIM M wi th t he two notche s in the R I MM so ck et . 7 Gently press the RIMM i nto t he socket u ntil it ’ s firmly se ated. Insertin g the RIM M automa tically locks each of the socke t cla mps on each end of the R I MM.
The syst em board 35 2 Open the case b y following th e instructions on pag e 17. (See “ Preventing static electricity ” on page 15.) 3 Locate an ava ilable slot an d re move the slot co ver by remo ving th e screw that secures it to the back of the chassis.
36 Syst em Components Y ou may need to re configure yo ur system after installing some expansio n cards. Y ou may also need to in stall software that cam e with the card.
The syst em board 37 6 Using a small, flat-bladed scre wdriver , carefully re m ove th e b atter y from its socket on the system board. 7 Pres s th e n ew ba tter y in the soc ke t w it h th e po si tive pol e up.
38 Syst em Components ■ T ur n of f t he co mpu te r , r e mo ve th e c o ve r , a nd ma ke s ure tha t al l cab les i nside the ca se a re a tt a ch ed sec urely . Als o, make sure that the c o lored cable edges a re a lig ned c orrec tly and t h at the con nectors didn ’ t miss any p ins.
Prepar ing to repla ce or add a dri ve 39 Prep aring to replace or ad d a drive One 3 .5-inc h disket te d rive, o ne 3.5 -inc h hard dr ive, a nd one CD- ROM drive are in clud ed wit h yo ur co m put er . Y o u can add add i tional drive s of th e following types: ■ Half-height 3.
40 Syst em Components As you pre pare to install drives, keep the follo wing in mind: ■ T o re move an d install drives, yo u ne ed a g rounding wrist strap an d a Phillips screwdriver . ■ If you re move a drive, place it in an an tistatic ba g o r contain er .
Prepar ing to repla ce or add a dri ve 41 Drive ca bling inf ormation Thre e driv e cabl es a re in clude d wit h yo ur sy st em. The d is ket te drive connec tor cable is used to co nnect diskette drive s and other n on-IDE devices su ch as tape b ackup drives .
42 Syst em Components 3.5-inc h diskette or CD/D VD dr ives Remo ving and replac ing the 3.5-in ch diske tte or CD/D VD drive T o replace the drives: 1 T urn of f the syst em a nd d is conn ect the powe r co rd a nd modem cord (if installed) a nd all other exte rnal periph eral devices.
3 . 5 - i n c h d i s k e t t e o r C D / D V D d r i v e s 43 Both the 3.5-inch diskette driv e and 5.25-inch CD /DVD drives ar e secu red in the chassis by sets of rem ovable rails. The rails le t the drives slide into and out o f the guides in the front bays.
44 Syst em Components Installing an ad di tional 3.5 -inch de vice The sec ond , ext ernall y acce ssibl e 3.5 -in ch dri v e ba y can be used to inst all a 3.5-inch device such as a t ape drive, a 100 MB or 120 MB d isk storage device, o r a n a d d i t i o na l 3 .
3 . 5 - i n c h d i s k e t t e o r C D / D V D d r i v e s 45 7 Align the rails with the open bay , a nd slide the drive into the c hassis until the locking tabs snap int o place. 8 Conn ect the po wer a n d da ta c ab les t o the b ack o f the d riv e.
46 Syst em Components Installing an ad ditional 5.2 5-inc h de vice T wo additional, ex ternally accessible 5.25-inch drive b ays can be use d to install add itional 5.2 5-inch device s such as a CD-ROM w riter or a ta pe bac kup. Extra sets of rails are in cluded with yo ur system (clipped to the drive cage) and are used fo r the installation.
3 . 5 - i n c h d i s k e t t e o r C D / D V D d r i v e s 47 5 Remove the metal EM I shield fro m the front o f t he dr ive bay , if installed, by placing a finger in the hole on t he left side of th e s hield and p ulling out to disengage it from the chassis.
48 Syst em Components 7 Align the rails with the bay , a nd slide the drive into the chassis until the locking tabs snap into place. 8 Conn ect the powe r and d ata cables, ma king s ure the cabl es match t heir origin al position. (S ee y our drive do cume ntation f or prope r drive ju mper settings an d cable orien tation.
H a r d d r iv e s 49 Har d drives Remo ving and repl acing the ha r d drive The hard drive that is in cluded with your system is moun ted in the bottom drive cage in t he chassis. T o replace the hard dr ive: 1 T urn of f th e sy st em and dis conne ct the po w er cord and modem cord , if installed.
50 Syst em Components 7 Plac e th e ol d drive i n an ant istatic b ag or c o ntain e r, then pl a ce th e new hard dr iv e on a st ati c-f ree su rf a ce with the top up and the c o nnec tor s fac in g you .
H a r d d r iv e s 51 T o install an additional hard dr ive: 1 T urn of f th e sy st em and dis conne ct the po w er cord and modem cord , if installed. 2 Open the case b y following th e instructions on pag e 17. (See “ Preventing static electricity ” on page 15.
52 Syst em Components P o wer suppl y Remo ving and replac ing the po wer suppl y T o remove the power supply: 1 T urn o ff the system a nd disconnect t he pow er cord and modem c ord, if installed. 2 Open the case by following the instruct ions on p age 17.
Power suppl y 53 6 Loc ate and re mo ve the two sup p or ting s crews se cur in g th e powe r su p ply to the top of the chassis. 7 While su pportin g the pow er supp ly w ith on e h and, locate a nd rem ove th e t wo s cre w s s e cur in g th e p owe r s up p ly to th e re ar o f th e chassis.
54 Syst em Components 4 Repla ce the two screws secu ring the power su pply to the bac k of the chassis, leav ing them slightly loose. 5 R epla ce the tw o su p po rting sc re ws se curi ng the po w er s up pl y to t he to p of the chassis, t hen tighten all screws.
S y s t e m f a n s 55 System fa ns Rem o ving an d replacin g the system fans Th e f ro nt sy ste m f an i s m ou nt ed on th e f ro nt of th e b o ttom dri ve cage . Th e rear system fan is mounted o n a fan mo unting b racke t attach ed to the rear of the system.
56 Syst em Components 7 R em ove th e p la stic ca rd guid e a t tach e d to the bo tt om dri ve cage by de pre s sing th e lo ck ing tab s ( fro m th e r e ar o f th e gu id e) and pi vo tin g t he to p of th e gui de towa rd the b a ck of the sy st em.
S y s t e m f a n s 57 9 Sli de th e bo ttom driv e cage toward the l ef t sid e of the c hassi s, the n to war d the back, disengag ing it from the middle drive cage and t he cha ssis.
58 Syst em Components T o install the new front sys tem fan: 1 Pla c e th e ne w fron t syst em fa n into the re ces s i n the fr ont of the b ott om drive cage. Orient the fan with the label toward the inside of the chassis (tow ar d the s ys tem boa rd ), a nd th e fan pow e r cab le t o t he r ight side of the d riv e cag e.
S y s t e m f a n s 59 4 Depress th e two locking tabs on the plasti c fan brac ket (from the back of th e ch as si s), t he n m o ve th e f an b r ack e t to th e le ft (f rom th e i n sid e) to d is en gag e t he fo ur r eta in i ng t abs f rom th e b a ck o f th e c h ass is .
60 Syst em Components 5 Carefu lly remov e the fan and b racke t from the ch assis. 6 Rem ove the fan from the bracke t by care fully pr ying up on each co rn er with a f lat-bladed screwdr iver . 7 Rem ove t he fan guar d by re moving the four screws securin g it to the fan.
S y s t e m f a n s 61 3 Replace the fan b racke t unit int o the chassis by engag ing t he four retaining tabs with the holes in the back of the chassis and sliding the unit to the right until the two loc king tabs click into place. 4 Plu g the f an powe r ca bl e in to th e app ropr iate connec tor on t he s yste m board .
62 Syst em Components Contr ol panel Remo ving and replac ing the contr ol panel T o remove the control panel: 1 T urn o ff the system a nd disconnect t he pow er cord and modem c ord, if installed. 2 Open the case by following the instruct ions on p age 17.
Control pane l 63 5 Pull o ut on the re tention tab and slide the co ntrol pa ne l unit t o t he left, the n pull it awa y fr om th e front of the ch as si s, ta king c ar e no t to dam a ge t he cont rol pa ne l ca bl es or con nec tor s as yo u pul l t he m f ro m th e cha ssi s.
64 Syst em Components 3 Ins ert the m ount ing ta bs of t h e cont rol pa nel un it i nto th e pr oper slot s on t he front of th e ch as si s, then slid e th e unit to th e ri gh t u nt il it locks into place . 4 Repla ce the be zel and c lose the case as de scribed in C hapte r 3.
About th e BIOS Con figurati on Man ager 65 5 Using t he BIOS Config uration Ma nag er About the BIOS Configurati on Man a ger The com put er ’ s BIOS has a bu ilt-in configuration m anager that lets you con figure several basic system characteristics.
66 Usi ng the BIOS Confi gurat ion Manager This B IOS Configuration Manager Help tab p rov ides informa tion on how to nav ig a te th roug h th e var ious ta bs, as wel l a s ho w to cha n ge se tti ngs an d exit the B IOS se tup. The BIOS Co nfiguration Manager also has the foll owin g tabs available at t he t op of the ma in s cre en .
About t he BIOS Configu ration M anager 67 ■ Boot Opt ions g ives you access to inform ation an d settings for boo t features and b oot seque nces. ■ System Even t Log pro vides informat ion on event log capa bility and validity , as w ell as event lo g options.
68 Usi ng the BIOS Confi gurat ion Manager Updating t he BIOS Flash memo r y sim plifies distributing BI OS up grades. If yo u ne ed a n ew ve rsion of the BIOS, y ou can dow nlo ad the BI OS updat e fro m tech nica l sup port on the Gateway W eb site and install the n ew version from a diskette.
Updatin g the BIOS 69 T o update the BIOS: 1 Place the bootable diskett e conta ining the BIOS files int o drive A: then restart the co mpute r . 2 The BIOS u pdate progr am will run. 3 The BIOS updat e program will let you know wha t to expect when you attempt to update the BIOS and will give you a choice to updat e or not.
70 Usi ng the BIOS Confi gurat ion Manager Setting the syst em boar d jumper s The J1F2 configuration jumpe r on t he system boar d lets yo u clear passwords and r ec over the BIOS. ( See t he f igure on page 6 for t he lo c at ion of the jump er .) The ta ble below shows th e settings require d to perform t hose tasks.
Sett ing th e system bo ard jumper s 71 3 Rem ove the j umper f rom the J 1F2 (See “ System board ” on pag e 6 for location) and set it aside. Y ou will use it in a later step. 4 Clo se th e case (s e e “ Clos ing the c ase ” o n page 20 for i nstru ctions), then reconnect t he power cord.
72 Usi ng the BIOS Confi gurat ion Manager 050 30.b ook Pa ge 7 2 Monday, N ovem ber 2 2, 1999 8 :2 3 AM.
Prot ectin g against powe r sourc e pr oble ms 73 6 M ana ging Y our System Pr otecting a gainst po wer sour ce pr oblems Surge suppre ssors, line conditioners, and uninterru ptible p ower supp lies can help p rotect your system against po wer source problems.
74 M anaging You r System ■ Ch eck th e en erg y ab s or pti o n, or dissipation, rati ng. Th e h igh er th e en er g y absor ption ratin g, th e bet ter th e prot ect ion fo r y our sy ste m.
Maint ain and man age your ha r d dri ve 75 Maintai n and manage y our har d drive Regula r ma inte na nce can k ee p yo ur ha rd driv e op erating effic ientl y a nd good file man age ment can ke ep you r syste m free of unw anted f iles whil e maki ng important files secure and easier to fin d.
76 M anaging You r System Har d drive m a nageme nt practices By de let ing un n eed ed f ile s f rom you r har d d riv e an d m anag ing the s pa ce that is automatically a llocated for saving ce rtain fi les, you can h elp main tain the perform anc e of the hard driv e.
Maint ain and man age your ha r d dri ve 77 T o delete temp files: 1 Open W indows Explo rer , and sel ect T ools , Find , the n Fi les an d Folders . 2 In the Named text box, type *.tm p 3 In the Look in drop down list, select your drive letter . 4 Cli c k Find Now .
78 M anaging You r System T o decrease the size of the Recycle Bin: 1 Ri ght- cl ic k the Re cy cle B i n, then s elec t Pr opert ies from the p op-up menu. 2 A t t h e G l ob al t a b, s el e c t e i t h e r C onfi gure dr i ves i ndep endentl y or Use one setti ng fo r all driv es.
S y s t e m i n t e g r i t y 79 System in tegrity It ’ s important to protect your system against electrical problems an d physical hazards su ch as heat, mo isture, an d dust. It ’ s also important to protect it against less obvious haz ards such as viru ses and hardware overloads.
80 M anaging You r System Monitoring sys tem health with LANDesk Inte l LAN Desk ® Cl ient Manag er is a deskt op mana geme nt int erface (DMI ) that le ts you m o ni tor the hea l th of y our syst em c om po ne nts . Thr ough LAN De sk , yo u can v iew so ft w ar e an d ha rdw ar e pr op er t ies .
S y s t e m R e c o v e r y 81 System Reco very In the event that your ha rd drive is damag ed, or if your BIOS or syste m fi les get corrupte d, it ’ s im po rtant to take advanc ed precau tions tha t wil l all ow you to restart your system an d recover dam aged files.
82 M anaging You r System 050 30.b ook Pa ge 8 2 Monday, N ovem ber 2 2, 1999 8 :2 3 AM.
Cleani ng the mous e 83 7 Cleanin g Y our System Cleaning t he mouse If the mo use pointe r on the scree n moves erra tically when you move the mouse , the i nside of the m ous e ma y be di rt y . T o c lean the mous e: 1 T urn off the co mpute r , th en discon nect t he mouse ca ble fro m the mouse po r t.
84 C l e a n i n g Y o u r S y s t e m Cleaning t he ke yboar d Y ou shou ld clean the keyboard occasionally t o free it of dust and lint particles tr app e d u nd er th e ke ys . T he ea s iest w ay to d o th is is to bl o w tr a ppe d dir t fro m under th e keys using an a erosol can of air with a narrow , st raw-like extension.
I n t r o d u c t i o n 85 8 T r oublesh ooti ng Intr oduction If your sy stem does n ot operate corre ctly , re-read t he instructions f or the procedu res you h ave pe rformed. If an e rror occ urs within an applicatio n, con sult the docu menta tion supplie d with the software.
86 T r o u b l e s h o o t i n g T r oubleshooti ng chec klist Befor e tur ni ng on the s ystem , m ake s ur e t hat : ■ T he p o wer c or d is co nn ec te d to the A C p owe r- in co nn ec to r and an AC o utlet . ■ The AC o utlet is supplying pow er .
C D / D V D p r o b l e m s 87 CD/D VD pr oblems A n a u d i o C D p r o d u c e s n o s o u n d The CD/DVD dr i ve i s n ot r ecogniz ed by th e syst em Prob able Cause Solution The CD/D VD is loade d inc orre c tl y . Mak e sure th at the l abel i s f acing upwa rd, then t r y agai n.
88 T r o u b l e s h o o t i n g The CD/D VD driv e needs to b e added as new har dware. F rom the Co ntrol P anel wind ow ( Star t | Se tti n gs | Contr ol P anel ) , doub le-cli ck Add New Ha rd wa re . Foll ow the dir ectio ns fo r adding the driv e .
Hard dri ve probl ems 89 Har d drive pr oblems The SCSI dri ve is not recogn ized b y the sys tem The IDE dri v e i s n ot r ecog n iz ed b y th e sy st em Prob able Cause Solution The SCSI b us is not properl y terminated. Mak e sure th at the last de vice on t he SCSI chai n is properly t erminated.
90 T r o u b l e s h o o t i n g Memor y/Pr ocessor pr obl ems Memo r y errors were detect ed during system sta rt up A new p roc es sor is n ot rec ogni zed by the s yst em Probabl e Caus e Solu tion Memory was ad ded or remov ed, and th e new confi gurat i on wa s not sav ed in BIOS Set up ut ilit y .
Modem pr oblems 91 Modem pr ob lems The m od em is not r e cog niz ed b y th e sys t em Prob able Cause Solution The mo dem has n ot been adde d as new hardw are.
92 T r o u b l e s h o o t i n g P eripheral/Adapt er pr oblems A SCSI d evic e is no t re cogniz ed b y the s yst em The di ske tte dr iv e i s no t re c ogn iz ed by th e sy ste m Probabl e Caus e Solu tion The d evice needs to be added as ne w hardwa r e.
Peri pheral / Adapt er probl ems 93 The diskette drive will not read, writ e, or format The diskette drive LED illuminates continuo usly An a da pte r card i s n ot rec ogn ized by the s ystem Prob able Cause Solution The di skette is not IBM -f ormatted.
94 T r o u b l e s h o o t i n g Printer pr oblems The print er will not turn on The print er is turned on but will n ot print The print er prints garbled tex t Probabl e Caus e Solu tion The print er i s not t ur ned on. Mak e su re that th e pr inte r ’ s pow er s witch is depress ed or set to the On p osi tion.
System pr oblems 95 System pr ob lems The system will not start up The system is non- responsive The keyboard doe s not work Prob able Cause Solution The sys tem is not connect ed to an A C outl et. Mak e sure that th e power c abl e is c onnecte d to an AC po wer source .
96 T r o u b l e s h o o t i n g The mou se does not work Probabl e Caus e Solu tion The mous e is not plugged i n or con nected properl y . Check the cab le. Mak e sure that it is plugge d in c o rre ct ly . The mous e driv er did not lo ad when the system st ar ted.
Video pr oblem s 97 Video pr obl ems The system is runn ing but there is no display Prob able Cause Solution The mo nitor is not turned on. Mak e sure tha t t he monito r is pl ugged in a nd turned on. If po we r is ap p lied to the mo ni tor , the g reen powe r LED should i lluminat e.
98 T r o u b l e s h o o t i n g The tex t on the display is dim o r difficult to read The color mon itor displays e veryt hing in blac k and wh ite The displayed ch aracters are garb led Probabl e Caus e Solu tion The monit or ’ s brightn ess and contra st contro l s are t urned down.
Video pr oblem s 99 The video is dis tort ed Prob able Cause Solution The mo nitor ’ s contr ols are not properly adjus t ed. Adjus t the moni tor c ontrols un til the t e xt becom es c lear . ( See y our moni t or docum entat i on f or more i nf or mation.
100 Tr oubleshoot i ng Err or m essages This section lists comm on error m essages that may ap pear on yo ur mo nitor . The se messages often indicate pro cedural errors such as an incorrec t keystroke or a write-pro tected diskette.
Error mes sages 10 1 Disk ette d r iv e reset f ailed. Enter the BI OS Setu p utili t y , then veri fy the disk ette driv e paramet ers . Check the disk ette drive cables . Mak e sure Pin 1 on the cab le aligns wi t h Pin 1 on the connect or . Disk ette r ead f ailed - s trike F 1 t o retry boot .
102 Tr oubleshoot i ng In va lid pass w ord. Enter y our pas sw ord agai n, making cer tain to enter it corr ectly . If y ou do not k now the pass word, y ou ma y need t o reinstall t he sof t w are y ou are trying to ac cess. Startup p ass words are store d in BIO S.
Error mes sages 10 3 Print qu eue is f ull. W ait until the curren t print job has complet ed bef ore sendin g another print j ob . If y ou recei ve thi s error often, yo u need to add memory to the printe r. Printer i s out of paper . Add paper t o the pri nter .
104 Tr oubleshoot i ng 050 30.b ook Pag e 1 04 Mond ay, Nove mber 22, 1999 8:2 3 AM.
105 9 Saf ety , Regulato r y , and Notices Im po r tant s a fety I n f o rm a tio n Y our Gat eway sy stem is desi gne d and test ed to me et the late st st an dar ds for sa fety o f inform at ion t e c h n o l o g y e q u i p m e n t .
106 Saf ety, Regul atory , and Noti ces Set ti ng up your sys tem ■ Read and follo w all instruction s marked on the produc t and in the d ocumentation before you op e rat e y o ur sy st em . Re ta in all sa f et y a nd op era t in g i nst r uc ti o ns f or fu tu re us e.
107 Replaceme nt par ts an d access ories Us e only repl ac emen t p arts a nd acc esso ri es rec om men ded by Ga te way . Important Do not use G ate wa y produc t s in a r eas cl assif i ed as hazar dous locati on s.
108 Saf ety, Regul atory , and Noti ces Regulatory com plia nce statements Americ an users FCC Part 15 T h i s d e vi c e h a s b e e n t e s t e d a n d f ou n d t o c o mp l y w i t h t h e li m i t s f o r a C la s s B d i g i t a l d e v i c e , purs uan t to Part 15 of the FCC rule s.
109 FCC part 68 (applicabl e to p r oducts fitted with USA modems) Y o ur m o d e m c o m p l i e s w i t h P a r t 6 8 o f t h e F e d e r a l C o m m u n i c a t i o n s C o m m i s s io n ( F C C ) r ul e s .
110 Saf ety, Regul atory , and Noti ces Canadi an user s ICES- 003 T his di g ital ap pa rat us d oes n ot e xc eed the C las s B l imi ts f o r radi o n ois e em is si ons from d i gita l appar atus as set out in t he r adio i nt erfer ence r egul ations of Indust ry Cana da.
111 Eur opean user s European d irectives This In for mat io n T e ch no logy Eq uip me nt ha s be en t este d a nd fou n d to c omp ly w ith t he f o llowi n g European directives: ■ EMC Directive .
112 Saf ety, Regul atory , and Noti ces Jap anese u sers VCCI stateme nt T his e quip me nt is in th e C las s B ca te gor y ( Infor m atio n T ec hn ology E qui pme nt to be used in a residential are.
113 A ustralia and Ne w Zealan d user s EMI statemen t This de vic e ha s bee n te st ed a nd f ou nd to co mpl y w ith th e limit s f or a Cla ss B di gital d evic e, pursua nt to the Au strali an/New Zealand standard AS /N ZS 3548 s et out by the Austral ian Communicat ions Authori ty and Radio Spe ct rum Management Age ncy .
114 Saf ety, Regul atory , and Noti ces Laser saf ety statement All Ga tewa y sys tem s e qui ppe d wi th C D an d DV D dr iv es comp l y with t he a ppr op riat e s a fety standards , including IEC 825.
115 Refere nc e Groundi ng compon ent 1 Electric s er vice equi pment 2 P ower ser vic e g roundin g elect rode sys te m (N EC Ar t 250, Pa r t H) 3 Ground cl amps 4 Groundin g cond uctors (NEC Secti .
116 Saf ety, Regul atory , and Noti ces Notices Copyright © 199 9 Gatewa y , In c. All Rights Re served 4545 T own Centre Co ur t San Di ego, CA 92121 USA All Rights Reser ved T hi s public a tio n is pro tec te d by c opyr ig ht a nd all rig hts ar e res er ved.
S y s t e m s p e c i f i c a t i o n s 11 7 Appendi x System sp ecificat ions The following specifications are for t he standard conf iguration; y our system may co ntain o ptional equipme nt. All spe cifications are sub ject to change. Case siz e Width: 8.
118 App endix I/O por ts One p aral lel p or t, one serial por t, two USB por ts , on e PS/2 ke yboar d por t, one PS/ 2 mouse p or t, one micro phone-in j ack, one audio l ine-i n jac k , one au d io li ne-out ja ck, one RJ-45 network j ac k Expansi on slots Fiv e PCI slots Driv e Ba ys Three 5.
Index 119 Inde x Numerics 3.5-inch device, in stalling additional 44 5.25 -inch device, install ing additional 46 A accessories, saf ety precaut ions 107 adapte r cards, trou bleshoot ing 93 adding ex.
120 E- 5400 Mid Tower Sys t em Manu al Ne w Ze al and us er s 113 file backup 76 files, deleting unneede d 76 fro nt be zel remo ving 19 replacin g 20 fro n t p a nel 2 G General t ab, BIOS Configurat.
Index 121 O op en i ng t he c as e 17 operating system, setup 12 P padlock ta b 5 panel, fron t 2 panel, rear 4 parallel port 4 periphe ral device s, troublesho oting 92 Peripheral Po rts tab, BIOS C .
122 E- 5400 Mid Tower Sys t em Manu al error me ssages 100 integrity 79 reco very 81 specifications 117 startup 10 tr ou ble s ho ot ing 86 , 95 tur ni ng of f 13 Sy st em BIO S ta b , BI O S C on f i.
MAN US E5400 SYSTEM GDE R0 11/99 8505030 E-5400 Mid T ower S yst em Manual.
An important point after buying a device Gateway E-5400 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Gateway E-5400 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Gateway E-5400 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Gateway E-5400 you will learn all the available features of the product, as well as information on its operation. The information that you get Gateway E-5400 will certainly help you make a decision on the purchase.
If you already are a holder of Gateway E-5400, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Gateway E-5400.
However, one of the most important roles played by the user manual is to help in solving problems with Gateway E-5400. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Gateway E-5400 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
