Instruction/ maintenance manual of the product IP 710 Altigen
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IP 710 Phone ™ User Manual 10/200 7 4290-0 012-5. 1.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecomm unication systems. Th is is a criminal off ense. Currently, we do not know o f any telecommunications syst em that is immune to this type of criminal activit y.
IP 71 0 M an u al i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . .
ii IP 710 Man ual Workgro up Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Greeting Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Activity Button . . . . . . . . . . . . . . .
IP 710 Manu al iii NOTE This equipment has been tested and found to comply with the li mi ts f or a Class B digi tal dev ice, purs uant to Part 15 of th e FCC Ru les. Thes e limits are desi gned to provi de reas onable protection against harmful interferen ce in a residential installat ion.
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IP 71 0 Manu al v Warranty What The Warranty Cove rs AltiGe n Commu nica tio ns warr ants it s hard ware produc ts to be f ree f rom de fects i n mate rial a nd w orkma nsh ip du ring t he w arra nty pe riod .
vi IP 71 0 Ma nu al How to Obtain Service End use r custome rs should co ntact you r Authorize d AltiGen Dealer for servi ce. Authorized AltiGen Dealers mu st follow the step s below for service: 1. Take or sh ip the p roduct (shipment p repaid ) to your AltiGen distrib utor or to AltiGen Commu nications, Inc.
IP 71 0 Manu al 1 About This Manual This manual describes how to get the Alti-IP 710 p hone up and running on a vo i c e ov er IP (Vo IP) netw or k . It prov ides information about ho w to se t up, conn ect cables to, and configu re an IP 71 0 phone. It also p rovides infor mation on h o w to configure the network and IP set tin gs.
2 IP 71 0 Manual.
IP 71 0 Manual 3 C HAPTE R 1 The IP 710 Phone TheAltiG en IP 710 phone i s a bus iness t elephone t hat pro v ides voice communi cation over an IP networ k.
4 IP 71 0 Manual 2 Message Waiting Indicator Ligh t* Blinks when a message is wa iting or a call is coming in. 3 Progr am- mable Keys* 1-15 15 p rogr amma ble keys c an be co nfigured by the system ad.
IP 71 0 Manual 5 Note: * Indicates a norm al operating mode k ey feature, which is availab le only aft er regi stering t he IP 71 0 with the phone s erver and logged i n as an ex tension. 16 Release Rele ases a call, exits from the me nu, rele ases phone from an ac tiv e state.
6 IP 71 0 Manual Figu re 2. IP 710 Ph one, Bottom Vi ew 1 DC Port Connects t o power ou tlet 2 Power Cable Restraint Secu res the power ca bl e, preventi ng it from acci de ntal ly be ing pu lle d ou .
IP 71 0 Manual 7 Figu re 3. I P 710 Ph one, Lef t View Hardwa re Items in the Package The follo wing hardware items are included in this p ackage: • IP 710 set and stand • Handset • Handset cord.
8 IP 71 0 Manual Suppor ted T elephon y Feat ures The IP 71 0 provides a bro ad range of call handli ng and di aling features directly on t he phon e and through the AltiWare system. The following table lists the suppo rted features, a b r ief description of each, and conf iguration and use n otes where applicable.
IP 71 0 Manual 9 Busy Lamp Field (BL F ) Ass o ci at es a progr amm a ble key with an ex te nsi on that ca n be automa tically di aled when sel ect ed; the key ’s li ght indica tes t hat th e exte nsion is busy and blinks whe n ringing. The BLF r ing tone is play ed on ly wh en t he ph one is i n idle st ate.
10 IP 710 Manual Conf erence but ton Initi ates a con f er en ce and adds in oth er parties on e at a time. • Single Call Wait ing , Mu ltip le Call Waiting or Live Call Wait ing must be enab le d for the exte nsion by t he syst em admini s tr at or or in AltiView/ AltiA gent in or der to add in com ing cal ls t o a co nfer e n ce .
IP 710 Manu al 11 Line Pa rk A parke d ca ll line app ea rance can be ass igned as a progra mmable Line Pa rk key by the admin ist ra tor . When c o nnected t o a call er , the call can be parked by pressing th e Line P ark ke y. If a call is park ed at a Li ne Par k line, the bu tt on’ s light is on .
12 IP 710 Manual Speake r but ton Enabl es use o f speak er phone . Spee d Dia l but ton Qui ck ly dials a s ele cted numb er from a l ist that has been previo usly store d. • These are spee d dial numbe rs conf igu re d by the syst em admini strator.
IP 710 Manu al 13 C HAPTE R 2 Setting Up the IP 710 Phone To set up the IP 710 p hone, follow these i nstruct ions: 1. Gather network settin gs infor mation (this i nformation i s needed t o configure.
14 IP 710 Ma nual • Gateway IP address 4. Con figure the AltiWare IP settings (see “C onfiguring IP Settings” on page 22 for inform ation about IP setti ngs) : a. Men u > SYSTEM > En ter . b. Select AW SERVER , and press Enter . c. Enter the AltiW are server addres s, using the * k ey to in put periods, and pr ess Enter .
IP 710 Manu al 15 — CHECK FW (Firmware checking state) — INIT NETWORK — LOADING FW... — LOADING NOW. — Boot Done — INITIALIZING.
16 IP 710 Ma nual To Us e IP 710 in Power ov er Ethernet Mode 1. Unplug t he power cor d. 2. Remove the s crew on the PoE Module cove r, and remove th e cover. 3. Plug in the PoE Module as ill ustrated below. The side with four p ins in the middl e faces the top.
IP 710 Manu al 17 Miscellaneous Operation Notes • Log gi ng in an d out —When using # 26 and #27 t o lo g o ut / log in, the IP 7 10 mu st be o nho ok.
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IP 710 Manu al 19 C HAPTE R 3 Configuring the IP 710 Phone Phone, syst em, and netwo rk settings can be configured t hrough t he IP phon e’s menu. The phone can also be r egistered thr ough this menu, i f necessary. • T o g et t o the me nu, pr ess the Menu b utton.
20 IP 710 Ma nual Syste m Settings Ring Tone Phone Setting > Ring Tones Sets the de sired ri ng tone. Ring Download Phone Setting > Ring Download Dow nloads ri ng t ones from th e server. Auto Answer Phone Setting > Auto Answer Sets wh ether to e nable automati c answer ing.
IP 710 Manu al 21 Networ k Set t ings Boot Download System > Boot Download After firmwa re image upg rade, this set t ing cha n g e s to N o . U s ed ma in ly for u pgrading or t roubles hooting . On the next b oot, the I P p hone will download the new firmware from the TFTP server , if set to Yes.
22 IP 710 Ma nual Regis tration from the Phon e’s Menu Under normal cir cumstances, the IP 710 phone r egisters itself automatically. However, if registration failed for some r eas on (for example, the ser ver was not availabl e), registration can be started again from th e IP 710 phon e’s menu: 1.
IP 710 Manu al 23 3. Sc rol l to LOCAL ADDRESS , and p ress Enter . 4. Use the k eys on the dial pad to enter a new IP address , using the * k ey to enter periods. 5. Pr ess Enter . Assigning a TFT P Server The def ault TF TP Ser ver is se t to 0. 0.0.
24 IP 710 Ma nual — INIT NETWORK — LOADING FW.. . — LOADING NOW . — Boot Done — INITIALIZING 10. You may verify the new ver s ion of fi rmware: Press the Menu button, scroll to SYSTEM and press En ter , scroll to Version Info and pres s En ter .
IP 710 Manu al 25 1. Press the Menu button. 2. Select PHONE SETTING , then press the Enter b u tton. 3. Sc rol l to RING TONES and press En ter . 4. Scro ll to the d esired ring t one and p ress Enter . When new ring tones are added to the serv er, they can be downloaded from the pho ne.
26 IP 710 Ma nual TH - number of calls in the queue w hose q ueue time is g reater than the service l evel thr eshold SL - service level in percentage Not Ready - the agent is not r eady to receive wor kgroup calls Greetin g Button The IP 710 p hone’s Greeting button is a shortcut to the greeting feature in voice mail.
IP 710 Manu al 27 C HAPTE R 4 User Guide The LCD Scre en In normal o p erating mo de, the phone’ s LCD screen displays the da te, time, and exten sion number on the first line: If an activity co de has been set on the phone, that code is displayed in place of the extens ion number.
28 IP 710 Ma nual TH - Num ber of ca lls in queu e whose queu e time is greater than the service level t hreshol d. SL - Service level in percentage. Not Ready - Age n t is not r eady to receive workgroup calls.
IP 710 Manu al 29 Con fer enc e* To initiate a conference dur ing a call: 1) Pr ess the Conference button (t his automatically selects a new line and places the other party on hold).
30 IP 710 Ma nual Greeting* P ress the Greeting but ton to quickly acce ss voice mail greetings. Handset/ Headset/ Speaker To switch between handset, headset and speaker, t he user can go offhook, press the Speaker button, or press the Headset button.
IP 710 Manu al 31 Redial Phone is onhook 1) Pr ess the Redial but ton. 2) Use / to scroll to the desired entry. ( scrolls to previous entry, s cr o l l s to fi r s t en tr y .) 3) Pr ess the Speaker button or raise handset. • Redial up to las t 16 calls.
32 IP 710 Ma nual * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Re stor e de faul t set tings (w hen u ser is i n th e Configura t ion Menu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Re boot AltiServ Feature Codes ## <pwd > .
IP 710 Manu al 33 Making Ca lls #34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Nam e 1 #35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vir tual Log In ( Stati on Privi lege Ove rrid e) #69 . . . . . . . . . . . . . . .
34 IP 710 Ma nual If the IP 710 is config ured for a publ ic IP address, you can call ot her pub lic IP address devi ces. If the IP 710 is config ured for a private IP address, you can call other priv at e IP address dev ices that you can “see” or that ar e on your subnet.
IP 71 0 Ma nu al 35 Appendix A Specifications Ne tw or k Proto cols • H .323 /SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DN S, ARP, ICM P, T elne t Cal l Co ntr ol Proto cols • H.32 3/ SIP Audio Standards • C odec : ITU G.711 (PCM ), two low bit rate (G.
Trou blesh ooting 36 IP 710 Ma nual Troub leshoot ing The fo llowing tabl e prov ides help f or the mos t common problems an end user may en counter . For IP 710 phone ques tions or problems not listed here, contact AltiGen T echnical Support. Headset • H eadset RJ-9 port • Heads et 2 .
Append ix A IP 71 0 Ma nu al 37 Imag e up date fa iled. If sett ing Boot Download to Ye s, after the phone reboo ts an d if the set t ing still says Yes, the boot failed . • Check the I P 710 phone ’s IP a ddress, n etwor k, defaul t ga tew a y set tings.
Trou blesh ooting 38 IP 710 Ma nual Regis ter f ail ed • Che ck to m ake sure the extensio n numbe r an d exte nsion passw ord a re se t up prope rly an d th at t he IP extens ion is enabled. • Check to mak e sure th e IP P hon e Se r vi ce is started in AltiW are.
Append ix A IP 71 0 Ma nu al 39 LCD Me ssages Local M enu Co nfiguration Me ssages The following messages may be displayed in the LCD when accessing the IP 710 phone’s menu: Mes sage E xplana tio n .
Trou blesh ooting 40 IP 710 Ma nual IP Phone Runn in g Me ssages The fo llowing mess ages may be displa yed in th e LCD when runnin g the IP 710: Message Defini tion AW UNREACHABLE! Fa iled t o co nnect t o th e Alt iGen ph one se rver.
Append ix A IP 71 0 Ma nu al 41 IP Phone Boot Me ssag es The fo llowing mess ages may be displ ayed in th e LCD when booti ng the IP 710: REGISTERING! User en tere d #27 to manual ly registe r th e IP exte nsi on. REMOVE OLD EXT. W h en #27 is en tered, the ext en s ion /p asswor d con fig ura tion in the IP p hon e is remove d.
Trou blesh ooting 42 IP 710 Ma nual.
IP 71 0 Ma nu al 43 Glossary A ASCII - American Standard Code for Inf ormation Interchange. B Boot - to c ause the com puter to sta rt executin g instructions.
44 IP 710 Ma nual E exte nsi on n um ber - an arbitrary numb er of two to fi ve dig its tha t matc hes a station to a particul ar user. F Firewall - a se t of rel ated prog ra ms , loc a te d at a netwo r k ga te wa y se rv er, that prote cts th e r esource s of a netw ork f r om users of othe r net work s .
Glossary IP 71 0 Ma nu al 45 L Local address - an address us ed in a pe ripheral n ode or stat ion in plac e of a networ k address an d trans formed to or f rom a net work ad dr e ss for del ive r y purpo ses. Logoff - the procedu r e by which a user di sconnect s from a p rogra m or sessi o n.
46 IP 710 Ma nual P phy sic al e xte nsi on - is asso ciated wi th a p hysical p ort and device. An ext ension is create d, by def a ul t, as a ph ysical ex tensi o n (as op posed to a v irtu al or workgr oup extensi on ) unles s there are no more phy sical po rts available .
Glossary IP 71 0 Ma nu al 47 T TCP/IP - T ransmis sion Contr ol P rotoc ol/I ntern et Pro tocol . A fu ll set of p rotoc ols used on the Inter n et. TDM - Time Di vision Mult i ple xi ng. TFTP (Trivial Fil e Transfer Protocol) - a vers ion of the TCP/IP FTP protoc ol that has no dire ctory or password capab ility.
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Index IP 71 0 Ma nu al 49 Index A activ ating IP phone exte nsion 1 4 Activity button 8 , 26 AltiWare Server, settin g IP address 2 0 assigning a local IP address 22 a TFTP se rver 23 NAT 24 audio st .
Index 50 IP 710 Manu al inputti ng in LCD 22 IP nu mber, dialing 33 IP settin gs, confi guring 22 K keys, fe ature 3 5 L LAN ports 35 LCD messages, exp lained 39 , 40 , 41 LCD screen 3 , 27 , 35 LED, .
Index IP 71 0 Ma nu al 51 W warranty v how to get service vi workgr o up queu e status, confi gurin g disp lay 10 workgro up queu e status, disp laying 25.
An important point after buying a device Altigen IP 710 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Altigen IP 710 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Altigen IP 710 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Altigen IP 710 you will learn all the available features of the product, as well as information on its operation. The information that you get Altigen IP 710 will certainly help you make a decision on the purchase.
If you already are a holder of Altigen IP 710, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Altigen IP 710.
However, one of the most important roles played by the user manual is to help in solving problems with Altigen IP 710. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Altigen IP 710 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
