Instruction/ maintenance manual of the product IP 710 AltiGen comm
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IP 710 Phone ™ User Manual 01/2007 4290-0012-5.1.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunication s system that is immune to this type of crimi nal activ ity.
IP 710 Manual i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . .
IP 710 Manual ii Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Greeting Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Activity Button . . . . . . . . . . . . . . . .
IP 710 Manual iii NOTE This equipment has been test ed and fo und to comply with the limit s for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable pr otection against harmful interference in a residential install ation.
IP 710 Manual iv.
IP 710 Manual v Warranty What The Warranty Covers AltiGen Communications warrant s its hardware products to be free from defects in material and workmanship during the warranty period.
vi IP 710 Manual How to Obtain Service End user customers should contact your Au thorized AltiGen Dealer for service. Authorized AltiGen Dealers must fo llow the steps below for servi ce : 1. Take or ship the product (shipment prep aid) to you r AltiGen distributor or to AltiGen Communications, Inc.
IP 710 Manual 1 About This Manual This manual describes how to g et the Alti-IP 710 phone up and running on a voice over IP (VoIP) netwo rk. It provides information about how to set up, connect cables to, and configure an IP 710 phone. It also provides information on how to configure the network and IP settings.
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IP 710 Manual 3 C HAPTER 1 The IP 710 Phone TheAltiGen IP 710 phone is a business telephone that pro vides voice communication over an IP network. The IP 710 provides functionality similar to traditional business phones, including automatic redial, on-ho ok dial ing, hands-free operation, 15 programmable keys, LCD display and headset port support.
IP 710 Manual 4 2 Message Waiting Indicator Light* Blinks when a message is wa iting or a call is coming in. 3 Program- mable Keys* 1-15 15 programmable keys can be configured by the system administra.
IP 710 Manual 5 Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 710 with the phone server and logged in as an extension. 16 Release Releases a call, exits from the menu, releases phone from an active state.
IP 710 Manual 6 Figure 2. IP 710 Phone, Bottom View 1 DC Port Connec ts to power outlet 2 Power Cable Restraint Secures the pow er cable, preventing it from accidentally being pulled out 3 DC/PoE Swit.
IP 710 Manual 7 Figure 3. IP 710 Phone, Left View Hardware Items in the Package The following hardware items are included in this package: • IP 710 set and stand • Handset • Handset cord • AC .
IP 710 Manual 8 Supported Telephony Features The IP 710 provides a broad range of call handling and dial ing features directly on the phone and throu gh the AltiWare system. Th e following table lists the supported featur es, a brief description of each, and configuration and use notes where applicable.
IP 710 Manual 9 Busy Lamp Field (BLF) Associates a programmable key with an extension that can be automatically dialed when selected; the key’s light indicates that the extension is busy and blinks when ringing. The BLF ring tone is played only when the phone is in idle state.
IP 710 Manual 10 Conference button Initiates a conference and adds in other parties on e at a time. • Single Call Waiting , Multiple Call Waiting or Live Call Waiting must be enabled for the extension by the system administrator or in AltiView/ AltiAgent in order to add incoming calls to a conference.
IP 710 Manual 11 Line Park A parked call line appearance can be assigned as a programmable Line Park key by the administrator. When connected to a caller, the call can be parked by pressing the Line Park key. If a call is parked at a Line Park line, the button’s light is on.
IP 710 Manual 12 Speaker button Enables use of speaker phone. Speed Dial button Quickly dials a selected number from a list that has been previously stored. • These are speed dial numbers configured by the system administrator. Trans fer button Transfers an active call to another number.
IP 710 Manual 13 C HAPTER 2 Setting Up the IP 710 Phone To set up the IP 705 phone, follow these instruction s: 1. Gather network settings informat ion (this information is needed to configure the IP .
IP 710 Manual 14 • Gateway IP address 4. Configure the AltiW are IP settings (see “Confi guring IP Settings” on page 22 for information about IP setti ngs): a. Menu > SYSTEM > Enter . b. Select AW SERVER , and press Enter . c. Enter the AltiWare server address, using the * key to input periods, and press Enter .
IP 710 Manual 15 — CHECK FW (Firmware checking state) — INIT NETWORK — LOADING FW... — LOADING NOW. — Boot Done — INITIALIZING.
IP 710 Manual 16 To Use IP 710 in Power over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side wi th four pins in the middle faces the top.
IP 710 Manual 17 Miscellaneous Operation Notes • Logging in and out —When using #26 and #27 to log out / log in, the IP 705 mu st be onhook. Pressing th e Speaker button and then using #2 6 or #27 will not work. • BASIC mode —If the IP 705 phone fails to register with AltiWare during startup, the phone operates in Basic mode.
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IP 710 Manual 19 C HAPTER 3 Configuring the IP 710 Phone Phone, system, and network setting s can be configured through the IP phone’s menu. The phone can also be registered through thi s menu, if necessary. • To get to the menu, press the Menu button.
IP 710 Manual 20 System Settings Ring Tone Phone Setting > Ring Tones Sets the desired ring tone. Ring Download Phone Setting > Ring Download Downloads ring tones fr om the server. Auto Answer Phone Setting > Auto Answer Sets whether to enable automatic answering.
IP 710 Manual 21 Network Settings Boot Download System > Boot Download After firmware i mage upgrade, this setting changes to No. Used mainly for upgrading or trou bleshooting. On the next boot, the IP phone will download the new firm ware from the TFTP server, if set to Yes.
IP 710 Manual 22 Registration from the Phone’s Menu Under normal circum stances, the IP 710 phone regi sters itself automatically. However, if registra tion fail ed for some reason (for example, the server was not availabl e), registration can be started again from the IP 710 pho ne’s menu: 1.
IP 710 Manual 23 3. Scroll to LOCAL ADDRESS , and press Enter . 4. Use the keys on the dial pad to enter a new IP address, using the * key to enter periods. 5. Press Enter . Assigning a TFTP Server The default TFTP Server is set to 0.0.0.0. To assign the TFTP server , use the following steps: 1.
IP 710 Manual 24 — INIT NETWORK — LOADING FW.. . — LOADING NOW . — Boot Done — INITIALIZING 10. You may verify the new ver sion of firmware: Press the Menu button, scroll to SYSTEM and press Enter , scroll to Versio n Info and press Enter . Configuring NAT Note: This section is only for an IP 710 phone that is using an H.
IP 710 Manual 25 1. Press the Men u button. 2. Select PHONE SETTING , then press the Enter button. 3. Scroll to RING TONES and press Enter . 4. Scroll to the desired ring tone and press Enter . When new ring tones are added to the server, they can be downloaded from the phone.
IP 710 Manual 26 TH - number of calls in the queue whose queue time is greater than the service level threshold SL - service level in percentage Not Ready - the agent is not r eady to receive workgroup calls Greeting Button The IP 710 phone’s Greeting button is a shortcu t to the greeting feature in voice mail.
IP 710 Manual 27 C HAPTER 4 User Guide The LCD Screen In normal operating mode, the phone’s LCD screen displays the date, time, and extension number on th e first li ne: If an activity code has been set on the phone, that code is displayed in place of the extension number.
IP 710 Manual 28 TH - Number of calls in queue whose qu eue time is greater than the service level thr e sh old. SL - Service level in percentage. Not Ready - Agent is not read y to receive workgroup calls.
IP 710 Manual 29 Conference* To initiate a conference during a call: 1) Press the Conference button (this automatica lly selects a new line and places the other party on hold).
IP 710 Manual 30 Greeting* Press the Greeting button to quickly access voice mail greetings. Handset/ Headset/ Speaker To switch between handset, headset and speaker, the user can go offhook, press the Speaker button, or press the Headset button. Hold* During a call: 1) Press the Hold button to put the current call on hold and make a new call.
IP 710 Manual 31 Redial Phone is onhook 1) Press the Redial button. 2) Use / to scroll to the desired entr y. ( scrolls to previous entry, scrolls to first entry.) 3) Press the Speaker button or raise handset. • Redial up to last 16 calls.
IP 710 Manual 32 * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore defau lt settings (when user is i n the Configurat ion Menu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot AltiServ Feature Codes ## <pwd>.
IP 710 Manual 33 Making Calls #34. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Name 1 #35. . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual Lo g In (Station Privilege Over ride) #69. . . . . . . . . . . . . . . . . . . .
IP 710 Manual 34 If the IP 710 is confi gured for a public IP address, you can cal l other public IP address devices. If the IP 710 is co nfigured for a privat e IP address, you can call other private IP address devices that you can “see” or that are on your subnet.
IP 710 Manual 35 Appendix A Specifications Network Protocols • H. 323/SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Telne t Call Control Protocols • H.323/SIP Audio Standards • Codec: ITU G.711 (PCM), two low bit rate (G. 723.1 and G.729A / G.
Troubleshooting 36 IP 710 Manual Troubleshooting The following table provides help fo r the most common problems an end user may encounter . For IP 710 phone questions o r problems not listed here, contact AltiGen T echn ical Su pport. Headset • Headset RJ-9 port • Headset 2.
Appendix A IP 710 Manual 37 Image update faile d. If setting Boot Download to Yes, after the phone reboots and if the setting still says Yes, the boot failed. • Check the IP 710 phon e’s IP address, network, default gateway settings. • Check the network connection.
Troubleshooting 38 IP 710 Manual Register failed • Check to make sure the extension number and extension password are set up properly and that the IP extension is enabled.
Appendix A IP 710 Manual 39 LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 710 phone’s menu: Message Explan ation conf timeout! After 2 minutes inside the configuration menu, if no action is taken, the LCD will show this message and then quit the menu.
Troubleshooting 40 IP 710 Manual IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 710: Message Definition AW UNREACHABLE! Failed to connect to the AltiG en phone server.
Appendix A IP 710 Manual 41 IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 710: REGISTERING! User entered #27 to manually register the IP extens ion. REMOVE OLD EXT. When #27 is entered, the extension/passwor d configuration in the IP phone is remo ved.
Troubleshooting 42 IP 710 Manual.
IP 710 Manual 43 Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions.
44 IP 710 Manual E extension number - an arbitrary number of two to fi ve digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resou rces of a networ k f rom users of other networks.
Glossary IP 710 Manual 45 L Local address - an address used in a peripheral no de or station in place of a network address and transformed to or from a network address for delivery pur poses. Logoff - the procedure by which a user disconnects from a program or session.
46 IP 710 Manual P physical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or workgroup extension) unless there are no more physical por ts available.
Glossary IP 710 Manual 47 T TCP/IP - Transmission Control Protoc ol/Internet Protocol. A full set of protocols used on the Internet. TDM - Time Division Multiplexing. TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or pa ssword capability.
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Index IP 710 Manual 49 Index A activating IP phone extension 14 Activity button 8 , 26 AltiWare Server, setting IP address 20 assigning a local IP address 22 a TFTP server 23 NAT 24 audio standards 35.
Index 50 IP 710 Manual inputting in LCD 22 IP number, dialing 33 IP settings, configuring 22 K keys, feature 35 L LAN ports 35 LCD messages, explained 39 , 40 , 41 LCD screen 3 , 27 , 35 LED, in butto.
Index IP 710 Manual 51 W warranty v how to get service vi workgroup queue status, configuring display 10 workgroup queue status, displaying 25.
An important point after buying a device AltiGen comm IP 710 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought AltiGen comm IP 710 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data AltiGen comm IP 710 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, AltiGen comm IP 710 you will learn all the available features of the product, as well as information on its operation. The information that you get AltiGen comm IP 710 will certainly help you make a decision on the purchase.
If you already are a holder of AltiGen comm IP 710, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime AltiGen comm IP 710.
However, one of the most important roles played by the user manual is to help in solving problems with AltiGen comm IP 710. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device AltiGen comm IP 710 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
