Instruction/ maintenance manual of the product 720 AltiGen comm
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IP 720 Phone ™ User Manual 7/2009 4290-00 17.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a crim inal offense. Currently, we do not know of any telecom m unicatio n s system that is immune to this type of criminal activity.
IP 720 User Manua l i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . .
ii IP 720 Us er Manua l C HAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Basic Phone Ope ration . . .
IP 720 U ser Manual iii NOTE This equipment has been tested and found to comply with the limi ts f or a Class B digita l device, pu rsuant to Part 15 of the F CC Rules. T hese limits are design ed to provid e reason able p rotection against harmf ul interference in a residential inst allation.
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IP 720 Us e r Man ua l v Warranty What The Warranty Covers AltiGe n Communi catio ns warrant s its hardware produc ts to b e fre e from de fects in mater ial and workm ansh ip du ring t he war ranty p eriod .
vi IP 720 Us e r Man ua l How to Obtain Service End user c ustomers sho uld contact y our Authoriz ed AltiGen Deale r for service. Authorized AltiG en Dealers must follow the st ep s below for service: 1. Take or sh ip the p roduct (ship ment pr epaid) to your AltiGen distribu tor or to AltiGen Communi cations, Inc.
IP 720 Us e r Manual 1 About This Manual This manual describes how to get the Alti-IP 720 pho ne up and running on a voic e ove r IP (V oIP) netw ork . It prov ides informat ion about how to set up, conn ect cables t o, and configure an IP 720 phone. It al so provid es infor mation on how to configure the network and IP settin gs.
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IP 720 U ser Manual 3 C HAPTER 1 The IP 720 Phone TheAltiGen IP 720 phone is a b usiness telephone t hat provides voi ce communication o v er an IP network.
4 IP 720 U ser Manual 1 LCD S creen Displays fe atures such as da te, time, phone n umber, caller ID, ca ll waiting, line /ca ll status and call tim e.
IP 720 U ser Manual 5 Note: * Indicates a normal oper ati ng mode k ey feature, which is availabl e only after r egistering the IP 720 with the phone server and logged in as an extens ion. 14 Navi gation butto ns / butt ons let y ou scroll t hrough te xt on the LCD screen.
6 IP 720 U ser Manual Figure 2. IP 720 Phone , Bottom Vi ew 1 DC Port Connects to po wer outlet 2 Power Cable Restraint Secures t he power cable, prev enting it from accide ntall y being pu lled ou t .
IP 720 U ser Manual 7 Hardware Items in the Package The following h ardware items are included in this package: • IP 720 set and stand • Handset • Handset cord • Power cord • Network cable • 3.
8 IP 720 U ser Manual Auto Answer Rin g Wh en Au to An swe r is se t to Yes, sp ecifi es how many seconds the IP phone should ring b efore the call is au to mat ically answered (1-20 seco nds).
IP 720 U ser Manual 9 Call Record Allows a programmabl e key to be used for on - deman d rec ord ing. • Must be enabled by th e system admini strat or. • User presses the key to start record ing, pr esses th e ke y again to stop reco rdi ng. There is no pa use functi on.
10 IP 720 User Ma nual Headset but ton Wh en pres sed, the user will be a ble t o ac tivate the RJ-9 headse t port. • This b utton i s used as a hook switch for head set port s. • The but to n is used as a he ad set-in- use indi cator when a Plan t ronics wireless PSB p ort is con nected.
IP 720 User Manual 11 American Disabilities Act (ADA) Complianc e The hearing aid-compatible handset on th e IP 720 p hone is equipped with a magnetic coupler, which meets the ADA HAC requirements. The dialing pad also complies with ADA standards. Redi al butto n R edials a select ed nu mber from th e last1 6 numbe rs dialed .
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IP 720 User Manual 13 C HAPTER 2 Setting Up the IP 720 Phone To set up the IP 72 0 phone, follow these inst ructions: 1. Gather net work se ttings informati on (this i nformation is need ed to configu.
14 IP 720 User Manual — CHECK MEMORY (RAM checking state) — CHECK FW (Firmware checking s tate) — INIT NETWORK — LOADING FW... — LOADING NOW. — Boot Done — INITIALIZING 4. Config ure startup net work settings . (To dis play the phon e’s menu, as required below, pres s the Menu button on the phone.
IP 720 User Manual 15 c. The phon e will attempt to register, as shown in the LCD screen: If the phone s uccessfully passes through thes e stages, the phone shows the date, time, and extension in the LCD screen an d is now in normal oper ating mode.
16 IP 720 User Manual • Rebootin g the phone —To reboot t h e IP 72 0 p hon e, p r ess * * 3 , then press the Enter button..
IP 720 User Manual 17 C HAPTER 3 Configuring the IP 720 Phone Phone, system, an d network settings can be configu red through the IP phone’s menu. The pho ne can also be regist ered through this menu, if necessary. • To g et to the m e nu, pr ess the Me nu button.
18 IP 720 User Manual System Settings Ring Tone Phone Setting > Ring Tones Sets the desired ri ng tone. Auto Answer Phone Setting > Auto Answer Sets wh ether to enable auto matic answeri ng. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how ma ny sec on ds the phone should rin g befor e it is aut omatica lly answer ed.
IP 720 User Manual 19 Network Set t ings Registr ation from the Phone’s Menu Under normal cir cumstances, the I P 720 phone r egisters itself automatically. However, if regist ration failed for some reason (f or example, the server was n ot availabl e), registration can be started again from th e IP 720 p hone’s menu : 1.
20 IP 720 User Manual Configu ring IP Settings An IP address is a unique logical addr ess that identifies each host computer on a TCP/I P network. A n IP address is a 32-bit number expressed as four decimal num bers from 0 to 255, separated by peri ods.
IP 720 User Manual 21 1. Press the M enu button. 2. Use the button to scroll to System , then press the Ente r button. 3. Scr oll to TFTP Server , then press Ente r . 4. Enter the TFTP server address, using the * key to input period s. 5. T he IP 720 wil l do wnlo ad th e firm war e fro m the TFT P serve r on t he next reb oot.
22 IP 720 User Manual Distinctive Ringing Support If the Distinctive Ring options are enabled by the s ystem administrator , you may h ave three different ring cad ences that dis tinguish the typ es o.
IP 720 User Manual 23 Greetings are affiliated with activit y codes. The u ser can choose, f or example, the “meeting” greeting or the “bu siness trav el” greeting.
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IP 720 User Manual 25 C HAPTER 4 User Guide The LCD Screen In normal o perating mode, the phone’s LC D screen displays the date, time, and extension nu mber on the first line: If an activity co de has been set on the phone, that code is displayed in place of the extension n umber.
26 IP 720 User Manual TH - Number of calls in queue whose queue time is greater than the service level th reshold. SL - Service level in percentage. Not Ready - Age nt is not ready to receive w orkgroup calls .
IP 720 User Manual 27 Con feren ce* To initiate a conference during a call: 1) Press the Conference but ton (this automatically selects a new line and places the other party on hold).
28 IP 720 User Manual Greeting* Press the Greeting but t on to quickly acce ss voice mail greetings. Handset/ Headset/ Speaker To switch between hands et, headset and sp eaker, the user can go offhook, press the Speaker button, or press the Headset button.
IP 720 User Manual 29 Progr am- mable Key* • N/A • BLF • Fea ture Code • Admin Defined # • Line Par k • Call Record • Workgr oup Status • User Defined # 1) Press the appropriate key (k.
30 IP 720 User Manual * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Resto re de faul t setti ngs ( when u ser i s in the Configura tio n Menu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Rebo ot AltiServ Feature Codes ## <p wd> .
IP 720 User Manual 31 Making Cal l s #34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Na me 1 #35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtu al Lo g In ( Stati on Pr ivile ge Ove rride ) #69 . . . . . . . . . . . .
32 IP 720 User Manual Dialing an IP Number Directly from the IP 720 To dial an IP number directly f rom the IP 720 phon e set, ente r the IP address, using the * key to enter periods and followed by the # key. Note: Th is works only when the IP 720 is operating in Bas ic mode.
IP 720 User Man ual 33 Appendix A Specifications Net work Proto cols • SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Telnet Cal l Con trol Proto cols • SIP Audio Standards • C odec: ITU G.711 (PCM ), two low bit rate (G.723 .1 and G.729A / G.
Trouble shooting 34 IP 720 Use r Man ual Troubles hooting The follo wing table p r ovides help for th e most common problems an end user may en counter .
Appendix A IP 720 User Man ual 35 Image upda te faile d. If settin g Boot Download to Yes, after th e phone reboots an d if the sett ing still says Yes, the boot failed . • Check t he IP 7 20 pho ne’s IP a ddress, net work, default ga tew a y set tings.
Trouble shooting 36 IP 720 Use r Man ual Regist er failed • C he ck to make sure the ext e nsio n num ber and exte nsio n passw ord a re set up prope rly and that th e IP extens io n is enable d . • Check to mak e sure th e IP P hon e Se r vi ce is started in MAXCS.
Appendix A IP 720 User Man ual 37 LCD Message s Local Menu Configuratio n Me ssages The following messages may be dis played in the LCD when accessing the IP 720 phone’s men u: Mess age Exp lana tion conf timeout! After 2 minu tes inside the conf igu ra ti on m en u, if no action is taken , the LCD will show thi s message and then quit t he menu.
Trouble shooting 38 IP 720 Use r Man ual IP Phone Runnin g Messag es The follo wing messages may be displayed in th e LCD when running the IP 720: Message Definitio n AW UNREACHABLE! Fai led to connect to the AltiG en phone server.
Appendix A IP 720 User Man ual 39 IP Phone Boot Messag es The follo wing messages may be displayed in t he LCD wh en booting the IP 720: REGISTERING! User en te re d #27 to manu al ly register th e IP ex tension. REMOVE OLD EXT. Wh en #27 is en te re d, the exten sion/passwor d config ura tion in the IP phon e i s removed.
Trouble shooting 40 IP 720 Use r Man ual.
IP 720 User Man ual 41 Glossary A ASCII - American Standard Code for Information Interchange. B Boot - to ca use the compute r to start ex ecuting instru ctions.
42 IP 720 Use r Man ual E exte nsio n num ber - an arbitrary n umber of tw o to five digits that matc hes a station to a particular user. F Firewall - a se t of r el ate d pr og ra ms , loc a t e d at a netwo rk gateway se rv er , that protec t s the reso urces of a net w ork from us ers of othe r networ k s.
Glossary IP 720 User Man ual 43 L Local address - an address us ed in a periphera l node or stat ion in place of a net work address an d t ransf or med to or f r om a network ad dress fo r deliver y purpos es. Logoff - the procedure by which a user disco nnects from a pr ogra m or session.
44 IP 720 Use r Man ual P phy sical exte nsi on - is associated with a phy sical port an d devi ce. An ext ension is created, by default , as a physical extensi on (as op po sed to a virt u al or workg r oup extension ) unless there are n o more physical po rts available .
Glossary IP 720 User Man ual 45 T TCP/IP - T ransmissi on Co ntrol P rotocol /Internet Pro tocol. A fu ll set of proto cols used on th e Intern et . TDM - Time Divi sion Mu ltiple xing. TFTP (Trivial File Transfer Protocol) - a versio n of the TCP/IP FTP pro tocol tha t has no directory or password capab ility.
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IP720 User Ma nual 47 Index A activat ing IP phone e x tension 14 Activity b utton 7 , 23 assigning a local IP address 20 a TFTP server 20 audio stan dards 33 au to an s w er 7 device 8 ring 8 B BLF, .
48 IP72 0 U se r Man u al LCD messages, explained 37 , 38 , 39 LCD screen 4 , 25 , 33 LED, in b u ttons 33 line p a rk, configu ring 10 local addres s, se tting 19 M MAX Comm u nication Server, se tti.
An important point after buying a device AltiGen comm 720 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought AltiGen comm 720 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data AltiGen comm 720 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, AltiGen comm 720 you will learn all the available features of the product, as well as information on its operation. The information that you get AltiGen comm 720 will certainly help you make a decision on the purchase.
If you already are a holder of AltiGen comm 720, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime AltiGen comm 720.
However, one of the most important roles played by the user manual is to help in solving problems with AltiGen comm 720. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device AltiGen comm 720 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
