Instruction/ maintenance manual of the product Card Printer FARGO electronic
Go to page of 96
cover2.qxd 12/1/98 12:48 PM Page 2.
Notices The information in this document is subject to change without notice. NO W ARRANTY OF ANY KIND IS MADE WITH REGARD T O THIS MA TERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED W ARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A P AR TICULAR PURPOSE.
iv 4250/4225 Card Printer User Õ s Manual For Users in the United States: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pr ovide reasonable pr otection against harmful interference in a residential installation.
T able of Contents v Section 1: Introduction A. How Y our Car d Printer W orks .......................................................1 B. Special Features .................................................................................2 Section 2: Safety Precautions .
vi 4250/4225 Card Printer User Õ s Manual Section 6: Using the Print Backgrounder for Macintosh A. Installing the Backgrounder ..........................................................45 B. Printing with the Backgrounder ............................
Intr oduction 1 Section 1: Introduction 1 Thank Y ou... for choosing a 4200 Series Card Printer . This printer has been designed to provide you with stunning, photo-quality output on a variety of differ ent card sizes and thicknesses.
the heat intensity of each thermal element within the Printhead, it is possible for each transferred dot of color to vary in hue, thus blending one color smoothly into the next and producing photo-r ealistic images.
Safety Pr ecautions Section 2: Safety Precautions 3 2 Before operating the unit, please r ead the following safety precautions carefully . W ARNINGS CAUTION! TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THE UNIT TO RAIN OR MOISTURE. TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE FRONT , TOP OR BACK P ANELS.
4 Section 2: Safety Precautions 4250/4225 Card Printer User Õ s Manual Sicherheitsmaßnahmen Machen Sie sich vor Inbetriebnahme des GerŠts mit den Sicherheitsma§nahmen grŸndlich vertraut. SICHERHEITSHINWEISE VORSICHT! ZUR VERH†TUNG VON FEUERGEF AHR ODER ELEKTRISCHEN SCHL€GEN DAS GER€T VOR REGEN ODER FEUCHTIGKEIT SCH†TZEN.
Section 2: Safety Precautions 5 4250/4225 Card Printer User Õ s Manual Consignes de sécurité A vant dÕutiliser lÕappareil, pri•r e de lire attentivement les consignes de sŽcuritŽ suivantes. A VERTISSEMENTS A TTENTION ! POUR EVITER TOUT RISQUE DÕINCENDIE OU DÕELECTROCUTION, NE P AS EXPOSER L ÕAPP AREIL A LA PLUIE OU A L ÕHUMIDITE.
6 Section 2: Safety Precautions 4250/4225 Card Printer User Õ s Manual Pr ecauciones de seguridad Antes de operar la unidad, haga el favor de leer detenidamente las siguientes precauciones de seguridad. ADVERTENCIAS ÁPRECAUCION! P ARA EVIT AR PELIGROS DE INCENDIO O CHOQUE ELECTRICO, NO EXPONGA LA UNIDAD A LA LLUVIA NI A LA HUMEDAD.
Section 2: Safety Precautions 7 4250/4225 Card Printer User Õ s Manual Pr ecauzioni per la Sicurezza Prima di dare inizio al funzionamento dellÕunitˆ, siete pr egati di leggere attentamente le seguenti precauzioni di sicur ezza.
8 Section 2: Safety Precautions 4250/4225 Card Printer User Õ s Manual Pr ecauções de Segurança Antes de operar esta unidade, leia cuidadosamente as seguintes precau•›es de seguran•a. ADVERTÊNCIAS CUIDADO! P ARA EVIT AR PERIGO DE CHOQUES ELƒTRICOS OU INCæNDIO, NÌO EXPONHA A UNIDADE Ë CHUV A OU UMIDADE.
Section 2: Safety Precautions 9 4250/4225 Card Printer User Õ s Manual 510291_card printer 11/24/98 12:18 PM Page 9.
10 Section 2: Safety Precautions 4250/4225 Card Printer User Õ s Manual 510291_card printer 11/24/98 12:18 PM Page 10.
Section 2: Safety Precautions 11 4250/4225 Card Printer User Õ s Manual 510291_card printer 11/24/98 12:18 PM Page 11.
12 Section 2: Safety Precautions 4250/4225 Card Printer User Õ s Manual 510291_card printer 11/24/98 12:18 PM Page 12.
Getting Star ted 3 Section 3: Getting Started 13 A. CHOOSING A GOOD LOCA TION Place the unit in a location with adequate air circulation to pr event internal heat build up. ■ Use the dimensions specified in Section 10 as a guideline for the minimum clearances to the unit.
14 Section 3: Getting Started 4250/4225 Card Printer User Õ s Manual C. UNP ACKING AND INSPECTION While unpacking your printer , inspect the carton to ensure that no damage has occurred during shipping. Make sur e that all supplied accessories are included with your unit.
Section 3: Getting Started 15 4250/4225 Card Printer User Õ s Manual 2. Place the DC power plug end of the power supply cord into the printer Õs Power Input Port. 3. Place the AC power plug end of the power supply cord into an available wall outlet.
16 Section 3: Getting Started 4250/4225 Card Printer User Õ s Manual LCD Display The LCD display shows you the current status of the printer . When the printer is first powered ON, the printer Õs startup screen will appear displaying the current firmwar e version and the amount of installed printer memory (2.
Section 3: Getting Started 17 4250/4225 Card Printer User Õ s Manual F . INST ALLING THE CLEANING ROLLER The printer is shipped with a Cleaning Roller separately packaged. When installed, the Cleaning Roller removes dust particles fr om a blank card as it feeds into the printer .
18 Section 3: Getting Started 4250/4225 Card Printer User Õ s Manual G. EXTENDING THE CARD OUTPUT DRA WER The printer has a Card Output Drawer which, when extended, will catch the car ds after they are printed. If the Car d Output Drawer is not extended, the cards will simply be ejected onto the desktop.
Ribbons and Car ds Section 4: Ribbons and Cards 19 A. ABOUT RIBBONS As described in Section 1-A, the 4250 Card Printer utilizes both dye-sublimation and resin thermal transfer printing methods while the 4225 utilizes only the r esin thermal transfer method.
20 Section 4: Ribbons and Cards 4250/4225 Card Printer User Õ s Manual Resin-Only Ribbons (for 4250 and 4225) Resin-only ribbons consist of a continuous roll of a single r esin color . No protective overlay panel (O) is provided since r esin images do not require the pr otection of such an overlay .
Section 4: Ribbons and Cards 21 4250/4225 Card Printer User Õ s Manual Dye-Sublimation/Resin Ribbon (for 4250 only) Dye-sublimation/resin ribbons combine the yellow (Y), magenta (M), and cyan (C) dye-sublimation panels with a resin black (K) panel.
22 Section 4: Ribbons and Cards 4250/4225 Card Printer User Õ s Manual 2. The supply end of the ribbon is the side with the fresh, unused ribbon on it. The ribbon take-up is the other end. 3. Open the T op Cover of the printer by pressing the Cover Release Button.
Section 4: Ribbons and Cards 23 4250/4225 Card Printer User Õ s Manual 6. Close the cover . When you start to print, the Ribbon Drive Hubs will automatically engage the ribbon core notches. IMPORT ANT! Do not reverse the ribbon. Damage may occur to the thermal Printhead! C.
24 Section 4: Ribbons and Cards 4250/4225 Card Printer User Õ s Manual NOTE: If printing onto smart cards, it is not recommended that you print onto the ar ea of the card containing the smart card chip, as this could damage both the smart chip and the Printhead.
Section 4: Ribbons and Cards 25 4250/4225 Card Printer User Õ s Manual 3. Insert the stack of cards into the printer by depr essing the spring loaded Card Input T ray and placing the cards between the Car d Input Guides (see Section 8 if you need to adjust these guides for larger car d stock).
26 Section 4: Ribbons and Cards 4250/4225 Card Printer User Õ s Manual 4. Release the Pause/Resume button. The self test will begin printing approximately 5 seconds after the Pause/Resume button has been r eleased.
Using Y our 4200 Series Car d Printer Section 5: Using Y our 4200 Series Card Printer 27 A. CONNECTING THE PRINTER TO YOUR COMPUTER Depending on which printer type you purchased, the printer pr ovides either a parallel interface port for use with an IBM-PC or a serial interface port for use with a Macintosh.
28 Section 5: Using Y our 4200 Series Card Printer 4250/4225 Card Printer User Õ s Manual 1. Connect the Centronics-type parallel side to the printer . Snap the fastening clips into place. 2. Connect the other side to the back of your PC at the P ARALLEL connector .
Section 5: Using Y our 4200 Series Card Printer 29 4250/4225 Card Printer User Õ s Manual Macintosh Y our 4200 Series Card Printer is designed to be used with any Apple¨ Macintosh supporting Color QuickDrawª and running system softwar e 7.0 or higher .
30 Section 5: Using Y our 4200 Series Card Printer 4250/4225 Card Printer User Õ s Manual B. INST ALLING THE WINDOWS PRINTER DRIVER The printer can be used with virtually any Microsoft W indows 3.1x, W indows 95/98, or W indows NT software application pr ogram.
4. Follow the on-screen instr uctions to complete installation. When prompted, do not have W indows print a test print, since you most likely performed a printer self test in Section 4. Once installed, the icon for your 4200 Series Card Printer will appear in the Printers folder .
32 Section 5: Using Y our 4200 Series Card Printer 4250/4225 Card Printer User Õ s Manual C. INST ALLING THE 32-BIT PRINT SPOOLER FOR WINDOWS 95/98 The printer ships with a print utility program called the 32-Bit Print Spooler . This print spooler is for use only with W indows 95/98.
NOTE: Occasionally , new 32-Bit Print Spooler versions are released which have new or updated features. Befor e installing updated 32-Bit Print Spooler versions, always uninstall the existing print spooler version from your system.
The Direct to Port Mode option is selected by default. In most instances, this option allows the spooler to send data to the printer at its optimum speed. If, however , you experience problems when printing with this option selected, simply deselect it and try your print job again.
E. CHOOSING THE MACINTOSH PRINTER DRIVER Once the Macintosh printer driver is installed, you must specify that you would like to use that driver by selecting it from the Chooser , a Desk Accessory in the Apple menu.
Windows 3.1x 1. Go to the Main program gr oup and select Control Panel . 2. From the Contr ol Panel, select Printers . 3. Select the Setup button. Windows 95/98 1. Click the Start button, point to Settings , and select Printers . 2. Click on the Card Printer icon with the right mouse button, and select Properties .
T o change or verify the appropriate printer driver options for your print job, please refer to the following descriptions given in alphabetical or der: Algebraic See Color Matching. Apply Ribbon Overlay This option is only applicable if you have selected a Ribbon T ype with a clear overlay (O) panel.
toward the car d output side of the printer if a positive number is entered and more toward the car d input side of the printer if a negative number is entered. The maximum value for the V ertical adjustment is ± 10 pixels. The maximum value for the Horizontal adjustment is ± 100 pixels (10 pixels = about .
Select Algebraic if you would like the printer driver to make very simple, yet fast, color balance adjustments. This option gives you more natural looking images without actually utilizing any specific color matching software and without slowing down the processing speed of the printer driver .
FargoColor See Color Matching. Image Placement See Calibrate. K Panel Graphics In most application programs, when printing with a Full-Color YMCKO ribbon, the 4250 printer driver prints all bitmap images with the ribbonÕs yellow , magenta, and cyan color panels (YMC).
Monitor See Color Matching. Orientation Select either Portrait or Landscape. Selecting Portrait causes the card to print in a vertical orientation. Selecting Landscape causes the card to print in a horizontal orientation. An icon illustrating a printed card helps repr esent the difference between the two.
Resin Heat See Picture Contr ols. Ribbon Sensor See Calibrate. Ribbon T ype Allows you to select the ribbon type option thatÕs appropriate for the type of ribbon you are using. See Section 4-A for complete ribbon information. Rotate 180 Degrees This option allows you to rotate your image 180 degr ees when printed.
particular brand of PC or simply may not be necessary due to the PCÕs fast processing speed. In this case, the W rite Direct to Port option should not be selected. After your selections have been made, close out of the printer setup window . Y ou are now r eady to go to an application program and print.
44 Section 5: Using Y our 4200 Series Card Printer 4250/4225 Card Printer User Õ s Manual 510291_card printer 11/24/98 12:18 PM Page 44.
Section 6: Using the Print Backgrounder for Macintosh 45 Using the Print Backgr ounder for Macintosh The printer driver for Macintosh provides a backgr ound print utility called the Print Backgrounder . This print utility is turned on or off thr ough the Chooser .
B. PRINTING WITH THE BACKGROUNDER W ith the Backgrounder turned on in the Chooser , select Print fr om the File menu to print your image. A message appears telling you the image is being spooled to disk for Background/Later pr ocessing.
Section 6: Using the Print Backgrounder for Macintosh 47 4250/4225 Card Printer User Õ s Manual D. BACKGROUNDER MENUS File menu Open Status W indow and Close Status Window: Opens and closes the Backgrounder status window . The Backgrounder continues to work if the status window is closed.
48 Section 6: Using the Print Backgrounder for Macintosh 4250/4225 Card Printer User Õ s Manual application (interpreting mouse clicks, key pr esses, etc.). When the priority is set to High , Backgrounder pr ocesses the image faster , but the foregr ound application may become less responsive.
Maintenance Section 7: Maintenance 49 Y our 4200 Series Card Printer is built to r equire a minimum amount of maintenance. Nevertheless, there ar e a few procedures you can perform on a regular basis or as needed to ensur e the best possible performance.
50 Section 7: Maintenance 4250/4225 Card Printer User Õ s Manual IMPORT ANT! 1. Never use a sharp tool or abrasive object of any kind to clean the Printhead. Y ou will damage the Printhead! 2. Watches, rings, bracelets, and other jewelry can damage the Printhead if accidentally bumped against it.
Section 7: Maintenance 51 4250/4225 Card Printer User Õ s Manual 4. Once the Printhead is completely dry , shut the cover . If a streak persists, perform the steps in Part C. C. EXP ANDED PRINTHEAD CLEANING Perform if you have a streak on the printed output that canÕt be solved by the Standard Printhead Cleaning pr ocedure.
52 Section 7: Maintenance 4250/4225 Card Printer User Õ s Manual F . CLEARING A CARD JAM If a card becomes jammed inside the printer , the LCD Display will indicate the jam. At this point you can either try to correct the pr oblem and continue printing with the same card, or r emove the card completely and continue printing with a new card.
Section 7: Maintenance 53 4250/4225 Card Printer User Õ s Manual the job which originally jammed along with all subsequent jobs still being sent. Pressing the On/Cancel button will r eboot the printer and cancel all jobs within the printer Õs memory .
54 Section 7: Maintenance 4250/4225 Card Printer User Õ s Manual I. CLEANING THE DRIVE ROLLER The printer Õs Drive Roller should be cleaned during every ribbon change or after every 250 prints . This helps prevent jams and maintain uninterr upted service.
Section 7: Maintenance 55 4250/4225 Card Printer User Õ s Manual J. MAINT AINING THE CLEANING ROLLER The Cleaning Roller removes dust particles fr om the top of a blank card as it feeds into the printer .
56 Section 7: Maintenance 4250/4225 Card Printer User Õ s Manual 510291_card printer 11/24/98 12:18 PM Page 56.
Section 8: Mechanical Adjustments 57 Mechanical Adjustments Y our 4200 Series Card Printer is pr e-set at the factory to accept and consistently feed and print a standard CR-80 3.
58 Section 8: Mechanical Adjustments 4250/4225 Card Printer User Õ s Manual 3. Once this screw has been loosened, pr ess the Card Input T ray down and slide the left Card Input Guide to the left. Then, insert the stack of car ds all the way into the Card Hopper .
Section 8: Mechanical Adjustments 59 4250/4225 Card Printer User Õ s Manual B. ADJUSTING THE INTERNAL CARD GUIDE The printer is equipped with a spring-loaded Internal Card Guide which automatically adjusts to the width of your card stock.
60 Section 8: Mechanical Adjustments 4250/4225 Card Printer User Õ s Manual 5. As you are looking straight into the Car d Hopper , locate the Card Separator Adjustment Wheel at the bottom center of the hopper . 6. Rotate the adjustment wheel to the left to move the Card Separator Flap upward or to the right to move the flap downwar d.
Section 9: T roubleshooting 61 T r oubleshooting If you have difficulty operating the printer , the troubleshooting suggestions in this section should, in most cases, solve the problem. If you still have dif ficulty after trying these suggestions, contact your authorized reseller for technical assistance.
62 Section 9: T roubleshooting 4250/4225 Card Printer User Õ s Manual TOP Line of LCD Message Cause Solution Card Jam A card is jammed in the Clear the jam according to printer . the instructions in Section 7-F . Card Out/Not Fed Either the Card Hopper is Load more blank car ds if out out of cards or the printer (see Section 4-D).
TOP Line of LCD (continued) Message Cause Solution Mag Encoding Indicates Mag Stripe is being encoded. Mag-down Failed Magnetic encoding head is Press the Pause/Resume button unable to lower . to retry . Mag-up Failed Magnetic encoding head is Press Pause/Resume button to unable to raise.
64 Section 9: T roubleshooting 4250/4225 Card Printer User Õ s Manual TOP Line of LCD (continued) Message Cause Solution Rib Calib Failed Y our attempt at calibrating Be sure the ribbon is the ribbon sensor through removed and that the the printer driver has printer Õs T op Cover is failed.
Section 9: T roubleshooting 65 4250/4225 Card Printer User Õ s Manual TOP Line of LCD (continued) Message Cause Solution Ribbon Jam/Out ¥ If the ribbon seems to be (continued) cut neatly in two, resyncr onize the printhead by opening the T op Cover and pressing both the On/Cancel and Pause/Resume buttons simultaneously .
66 Section 9: T roubleshooting 4250/4225 Card Printer User Õ s Manual BOTH Lines of LCD Message Cause Solution CANCEL=Abort Appears when the Pause/ Pr ess the Pause/Resume RESUME=Continue Resume button is pressed button to return the printer any time while the printer to its ÒReadyÓ mode or , if is powered ON.
Section 9: T roubleshooting 67 4250/4225 Card Printer User Õ s Manual BOTH Lines of LCD (continued) Message Cause Solution Preparing Car d Appears when you initiate T o initiate a card count Count=xxxxxxxx a card count report fr om report, pr ess and hold the the printer .
68 Section 9: T roubleshooting 4250/4225 Card Printer User Õ s Manual I’m having problems printing fr om Windows 95/98. ■ Print with either the 32-Bit Print Spooler or the W rite Direct to Port option selected from within the printer driver setup (see Section 5-C and 5-F for mor e information on these options).
The photos on my ID cards look very pixelated or grainy . ■ For best photo-realistic output, you should always use high r esolution 24-bit color images. If scanning an image, always scan the image at a 24-bit color setting, at the same size at which you will be printing, and at 300 dpi.
70 Section 9: T roubleshooting 4250/4225 Card Printer User Õ s Manual 510291_card printer 11/24/98 12:19 PM Page 70.
Section 10: T echnical Specifications 71 T echnical Specifications Printing Methods: 4250: Dye-sublimation/resin thermal transfer 4225: Resin thermal transfer Printing Resolution: 300 dpi (1 1.
W eight: 16.3 lbs. (7.4 kg) Agency Listings: Safety: UL 1950, CSA C2.2 and T†V -GS (IEC-950); Emissions: FCC Class A, CRC c1374, Class A, T†V -EMC (IEC-801 -2, -3, -4; CISPR 22, Class B), CE Suppl.
Appendix A: Magnetic Stripe Encoding Module 73 Appendix A: Magnetic Stripe Encoding Module A. MAGNETIC TRACK OPTIONS A 4200 Series Card Printer can be purchased with one of two types of factory- installed Magnetic Stripe Encoding Modules.
74 Appendix A: Magnetic Stripe Encoding Module 4250/4225 Card Printer User Õ s Manual Encoding Mode / Coercivity / T rack Selection Use the Encoding Mode option to specify which magnetic encoding standard you would like to use. The JIS II option provides encoding compatibility with the JIS C 6220 T ype II cards commonly used in Japan.
Magnetic T rack Options Use these options to customize the ISO encoded data format for each of the magnetic stripeÕs three tracks. Remember that each track must be customized independently of the other two. This means you must specify which of the three tracks to customize by selecting one of the three track options.
LRC Generation Mode This option enables customization of the LRC Generation Mode used to encode the magnetic data on the currently selected track. The default ISO Standard selections for this option ar e: T rack 1 - EVEN T rack 2 - EVEN T rack 3 - EVEN T wo other general encoding options are also available.
magnetic track data in order for the printer driver to know which data is to be encoded, which tracks to encode, when the track data stops and starts, and so forth. In some cases, these specific characters are automatically added to the string of track data by customized ID software applications.
78 Appendix A: Magnetic Stripe Encoding Module 4250/4225 Card Printer User Õ s Manual 510291_card printer 11/24/98 12:19 PM Page 78.
A. INTRODUCTION Y our printer is equipped with either a standard 8-bit centr onics-type parallel interface port or a high-speed Macintosh serial interface port. These communication ports are the means thr ough which the printer receives data from your computer .
80 Appendix B: Interfacing Information 4250/4225 Card Printer User Õ s Manual B. CENTRONICS-TYPE P ARALLEL INTERF ACE The Centronics-type parallel interface is the most widely used printer interface due to its simplicity , speed, and standardization throughout the PC industry .
Appendix B: Interfacing Information 81 4250/4225 Card Printer User Õ s Manual C. MINI 8-PIN SERIAL INTERF ACE The mini 8-pin serial interface connector is the standard interface used by Macintosh. This serial port mates with a standard computer to printer serial cable.
82 Appendix B: Interfacing Information 4250/4225 Card Printer User Õ s Manual 510291_card printer 11/24/98 12:19 PM Page 82.
Appendix C: Inter nal Printer Settings C Appendix C: Internal Printer Settings 83 A. INTRODUCTION Y our printer is equipped with an internal adjustment mode programmable thr ough the LCD Display .
Press the Pause/Resume button to enter the adjustment menu. Pr ess either button accordingly to scr oll backwards or forwards thr ough the menu options. Note that the asterisk (*) on the LCDÕs bottom line indicates where you ar e in the overall menu.
T o move the printed image toward the leading edge of the car d, or card output side of the printer , press the On/Cancel button to enter a negative value. T o move the printed image toward the trailing edge of the car d, or card input side of the printer , press the Pause/Resume button to enter a positive value.
SmartCard Offset -< 00 >+ This option applies only if the printer has a built-in smart card contact station. If so, this option allows you align the position of the smart card so that its smart chip makes positive contact with the smart card contact station as the car d passes through the printer .
T o reduce the print length and move the end of the printable ar ea more toward the leading edge of the card, pr ess the On/Cancel button to enter a negative value. T o increase the print length and move the end of the printable ar ea more toward the trailing edge of the card, pr ess the Pause/Resume button to enter a positive value.
88 Appendix C: Internal Printer Settings 4250/4225 Card Printer User Õ s Manual 510291_card printer 11/24/98 12:19 PM Page 88.
Index 89 Index 32-Bit print spooler .........................................................................................................................................32 32-Bit spooler ............................................................
90 Index 4250/4225 Card Printer User Õ s Manual Encoded bit density ........................................................................................................................................75 Encoding mode .............................
Printed in the United States o f America P/N 510291 cover2.qxd 11/25/98 1:37 PM Page 1.
An important point after buying a device FARGO electronic Card Printer (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought FARGO electronic Card Printer yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data FARGO electronic Card Printer - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, FARGO electronic Card Printer you will learn all the available features of the product, as well as information on its operation. The information that you get FARGO electronic Card Printer will certainly help you make a decision on the purchase.
If you already are a holder of FARGO electronic Card Printer, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime FARGO electronic Card Printer.
However, one of the most important roles played by the user manual is to help in solving problems with FARGO electronic Card Printer. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device FARGO electronic Card Printer along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center