Instruction/ maintenance manual of the product NetopiaTM Farallon Communications
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Netopia ISDN PC Card User’s Guide for Windows F on arall .
Copyright © 1997 Farallon Communications, Inc. v .597 All rights reser ved. Printed in the U.S.A. This manual and any associated ar twork, software, and product designs are copyrighted with all rights reser ved.
3 Contents Chapter 1 — About the Netopia ISDN PC Card............................... 5 Chapter 2 — Installation............................................................... 7 Step 1: Inserting the PC Card ........................................
4 Contents Chapter 5 — Operation ............................................................... 31 Making a connection ................................................................... 31 Windows 95 ...............................................
5 Chapter 1 About the Netopia ISDN PC Car d Congratulations on your purchase of the Farallon Netopia ISDN PC Card! The Netopia ISDN PC Car d provides easy and af fordable high-speed Basic Rate ISDN connection to the Internet or to your of fice local area network (LAN).
6 Chapter 1 Y our plug and play ISDN solution. Once your telephone company has installed your ISDN line, you can inser t the Netopia ISDN PC Car d into your PC Card slot and enter appr opriate parameters to configure and use the card.
7 Chapter 2 Installation This chapter covers the three basic steps for installing your Netopia ISDN PC Card: (1) inser ting the PC Car d into your computer’s slot; (2) connecting your equipment; and (3) configuring the PC Card.
8 Chapter 2 S TEP 2: C ONNECTING YOUR EQUIPMENT Depending on the product you pur chased, the Netopia ISDN PC Card with U inter face or the Netopia ISDN PC Card with S/T inter face, the appropriate equipment is pr ovided. Y our geographical location typically dictates the ISDN inter face type to use.
Installation 9 S/T I NTERFACE Outside of Nor th America, ISDN connections ar e made using the S/T inter face. Plug the RJ-45 cable into your ISDN wall jack.
10 Chapter 2 C ONNECTING YOUR INTERFACE TO THE PC C ARD T o connect your inter face to the PC Car d, position the connector with the embossed ar rows towar d the card. Push it straight into the por t on the card. Then push the locking tab on the connector towar d your computer .
Installation 11 W INDOWS 95 1. The first time you inser t the Netopia ISDN PC Car d, the New Har d- ware Found scr een appears: 2. Be sure that “Driver fr om disk provided by har dware manufac- turer” is selected, and click OK. The Install Fr om Disk screen appears: 3.
12 Chapter 2 W INDOWS NT 4.0 1. Open the Control Panel and select Modems. 2. Click Add in the Modems Proper ties screen. 3. Select “Don’t detect my modem”, then click Next.
Installation 13 4. Select Have Disk. 5. Inser t Netopia ISDN PC Car d Disk 1, then click OK. The Netopia .INF file will be installed..
14 Chapter 2 6. The Netopia ISDN PC Card will be detected. Select Netopia ISDN PC Card, then click Next. 7. Select COM Por t, then click Next. 8. Click Finish.
Installation 15 W INDOWS NT 3.51 1. Open the Accessories and select T er minal. 2. From the Settings menu, select Communications, and the follow- ing screen will appear: 3. Select a COM por t fr om the Connector list and click OK. 4. Type the following command: ATI8 If the response “Farallon Communications, Inc.
16 Chapter 2 W INDOWS 3. X AND DOS 1. Make sure that a Car d Ser vices software is installed on your com- puter . This section uses Car dSoft as an example, so the com- mands you enter may dif fer from those used her e. Refer to your vendor’s documentation for the cor rect commands, if needed.
17 Chapter 3 Windows Configuration T ool For Windows 95, Windows NT 4.0, and Windows NT 3.51, the Netopia ISDN PC Card Windows Configuration T ool provides an easy-to-use inter face for completing your PC Card configuration.
18 Chapter 3 2. Click Next in the window that appears: 3. Specify where the Netopia ISDN PC Car d software is to be installed. 4. Click Next. The Setup Wizard will install all files and cr eate a Netopia ISDN PC Card pr ogram director y . Follow the on-screen instr uctions for inser ting the other disks.
Windows Configuration T ool 19 5. When the window below appears on your screen, click Finish. 6. The Netopia ISDN PC Card Configuration T ool launches and the Proper ties window appears: 7. Complete your PC Card configuration by continuing with the “Profile Configuration” section on the next page.
20 Chapter 3 P ROFILE CONFIGURATION Netopia ISDN PC Card configuration settings ar e saved into pro- files. Y our Netopia ISDN PC Card is alr eady equipped with a fac- tor y profile which r equires only your ISDN infor mation to establish a connection.
Windows Configuration T ool 21 ■ Nor th American Pr ofile Configuration window: ■ International Pr ofile Configuration window: A profile holds the phone numbers for up to two locations, with one being designated as the Primar y Location, and the other as the Alternate Location.
22 Chapter 3 4. For either the Primar y or Alter nate Location, the following parameters must be configured: Note: Communications using PPP or V .120 only use a single B-channel, whereas Multilink PPP connections r equire the configuration of a second B-channel.
Windows Configuration T ool 23 U PDATING FIRMWARE This section tells you how to load fir mware into your PC Car d’s ROM. Y ou may need to do this in order to use your PC Car d in a dif ferent geographical r egion, or simply to update your PC Card with new fir mware versions.
24 Chapter 3 2. Click the Proper ties button. The Car d Proper ties screen appears: 3. Per for m one of the following: T o download: Follow these steps: Dif ferent regional fir mware a. Select your geographic location within the ISDN Type field. b. Confir m your fir mware change by clicking Y es in the Configuration T ool’s prompt window .
25 Chapter 4 VT100 Configuration T ool For Windows 3.x and DOS, the Netopia ISDN PC Card VT100 Con- figuration T ool provides a quick and easy way to complete your PC Card configuration. The VT100 Configuration T ool is built into the Netopia ISDN PC Card fir mwar e and lets you configure basic ISDN- specific parameters.
26 Chapter 4 2. V erify that the ter minal emulation program uses the same COM por t that the Netopia ISDN PC Car d is emulating. 3. Enter the following command at the prompt and pr ess Enter: AT@MENU.
VT100 Configuration T ool 27 4. Select the B-channel protocol to be used. The pr otocol you select must match the protocol on the r eceiving system. Note: Communications using PPP or V .120 only use a single B-channel, whereas Multilink PPP connections r equire the configuration of a second B-channel.
28 Chapter 4 P ROFILE CONFIGURATION Netopia ISDN PC Card configuration settings ar e saved into pro- files. Y our Netopia ISDN PC Card is alr eady equipped with a fac- tor y profile which r equires only your ISDN infor mation to establish a connection.
VT100 Configuration T ool 29 The Nor th American and Inter national fir mwar e versions each have their own screen. ■ Nor th American version: ■ International version:.
30 Chapter 4 3. For either the Primar y or Alter nate Location, the following parameters must be configured: Once complete, press Escape to exit the ISDN Parameters menu. 4. From the Main Menu, select Save Pr ofile and press Enter to save the changes made to the profile.
31 Chapter 5 Operation Once you have installed and configured your Netopia ISDN PC Card, you ar e ready to dial into your of fice or to the Inter net.
32 Chapter 5 W INDOWS 95 1. Open Dial-Up Networking. 2. Click Make New Connection. The Make New Connection Wiz- ard appears: 3. Select the Netopia ISDN PC Card, then click Next. 4. Enter the telephone number and countr y code of the location you wish to call, then click Next.
Operation 33 5. Click Finish. 6. In the Dial-Up Networking window , double-click My Connection. 7. Enter your user name and password, then click Connect.
34 Chapter 5 W INDOWS NT 4.0 1. Open Dial-Up Networking. 2. Click New . The New Phonebook Entr y Wizar d appears..
Operation 35 3. Click Next. The Ser ver window appears: 4. Check all the statements that apply , then click Next. The Phone Number window appears:.
36 Chapter 5 5. Enter the phone number of the location you are calling, then click Next. 6. Click Finish. This takes you back to the Dial-Up Networking window . 7. Click Dial. 8. Enter your user name and password, then click OK. 9. If the connection was successfully completed, you can com- municate with the remote host.
Operation 37 W INDOWS NT 3.51 For RAS connections, open the WFWNTEIC.INF file from the Neto- pia ISDN PC Card Disk with a text editor and add the entir e con- tents to your system’s MODEM.INF file. Save this file and restar t your computer for the changes to take ef fect.
38 Chapter 5 4. Enter the name and phone number of the location you are calling, then click OK. 5. Click Dial. 6. Enter your user name and password, then click OK. 7. If the connection was successfully completed, you can com- municate with the remote host.
Operation 39 W INDOWS 3. X 1. Ensure that ShivaRemote connectivity softwar e has been installed on your computer . 2. Click ShivaRemote Connect. 3. Enter your dial-in name, password, and the phone number to be dialed. 4. Click Por t Setup fr om the T ools menu.
40 Chapter 5 5. In the ShivaRemote Connect window , click Options. 6. Enable at least one of the Desired Pr otocols (e.g., IPX or IP), then click OK. 7. In the ShivaRemote Connect window , click Connect. 8. If the connection was successfully completed, you can com- municate with the remote host.
Operation 41 DOS 1. Ensure that ShivaRemote connectivity softwar e has been installed on your computer . 2. Enter the following command: C:SHIVACONNECT 3. Select Por t Setup fr om the T ools menu, then select the COM por t. 4. Select Modem. Y ou need to create a modem pr ofile.
42 Chapter 5 6. Enable at least one of the Desired Pr otocols (e.g., IP or IPX), then select OK. 7. Back in the Connect screen, enter your user name, passwor d, and the phone number to be dialed, then select Connect. 8. If the connection was successfully completed, you can com- municate with the remote host.
Operation 43 For Windows 95 and Windows NT 4.0 only . When making long-dis- tance calls, the Countr y Code, Area Code, and PBX Prefix (if requir ed) must be included in the dialing string for the second B- channel.
44 Chapter 5 U SING OTHER COMMUNICATIONS APPLICATIONS Y our Netopia ISDN PC Card works with any standar d communications application that uses A T commands.
Operation 45 D ATA COMPRESSION Data compression is a pr ocess where the ef fective thr oughput is increased by encoding data in such a way that fewer bits ar e requir ed to repr esent it. Popular compression algorithms typically reduce the size of the data by half, ef fectively doubling the rate at which it is transmitted.
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47 Chapter 6 T roubleshooting This chapter provides infor mation on tr oubleshooting problems that may arise while you are using your Netopia ISDN PC Car d. Many factors may cause a communications problem: your device, the cables, the telephone line, the remote device, or the Netopia ISDN PC Card itself.
48 Chapter 6 Depending upon the location you are dialing, ther e may be an incompatible local or toll telephone company . Though this is uncommon, if you suspect a telephone company problem when diali.
Troubleshooting 49 ■ 0x10 - Nor mal Call Clearing. As far as the ISDN network is concerned, the call completed nor mally , but one of the two devices chose to hang up and the other device acknowledged it.
50 Chapter 6 pany to see how many digits their switches are expecting for the data rate (i.e., 56 kbps or 64 kbps per B-channel) that you intend to use. ■ 0x6F - Protocol Er r or , Unspecified. This cause is com- monly receieved when tr ying to dial fr om a Centrex ISDN line without putting a 9 at the beginning of the number .
Troubleshooting 51 T HE “COM P ORT IS EITHER IN USE OR UNAVAILABLE ” OR “P ORT NOT OPEN ” ERROR MESSAGE APPEARS . An incor rect Inter r upt Request Line (IRQ) may be assigned to the COM por t. Most computers have pr e-assigned an IRQ# to each COM#.
52 Chapter 6 T o stop the Xmit test, press Enter again; the Netopia ISDN PC Card r esponds with the following: Xmit test terminated W arning: The IRQ may conflict with another COM por t and cause the Netopia ISDN PC Card not to r espond to a simple $ test.
53 Appendix A T echnical Specifications N ETOPIA ISDN PC C ARD F IRMWARE S PECIFICATIONS Software Featur e Suppor ted on T erminal Adapter W AN Protocols • PPP (Point-to-Point Protocol) • ISDN (Q.921/Q.931: NI-1, A T&T 5ESS Cus- tom, EuroISDN, TS013, and NTT JA TE) • V .
54 Appendix A N ETOPIA ISDN PC C ARD H ARDWARE S PECIFICATIONS PC C ARD CHARACTERISTICS The Netopia ISDN PC Card is an active communications car d with its own on-board pr ocessor that of floads low-level protocol processing tasks fr om the host computer .
Technical Specifications 55 S UPPORTED ISDN SWITCH TYPES The following table lists the ISDN switch types and cor responding geographical regions suppor ted by the Netopia ISDN PC Card: The Netopia ISDN PC Card includes fir mwar e for both inside and outside of Nor th America.
56 Appendix A R EGULATORY NOTICES R EGULATORY INFORMATION FOR THE U NITED S TATES FCC W arning: Changes or modifications to this unit not expressly appr oved by Farallon Communications could void the user's authority to operate the equipment.
Technical Specifications 57 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Inter fer ence Regulations of the Canadian Depar tment of Communications.
58 Appendix A Proximity to Hazar dous V oltages This infor mation is provided for the benefit of manufacturers of PCs which include a PC Card slot. Users should verify that their PC has been constr ucted in accordance with the following guidelines.
59 Appendix B A T Commands The following table lists the Netopia ISDN PC Card A T commands. Commands marked with an asterisk (*) are configuration settings (static parameters) that do not take ef fect until the Netopia ISDN PC Card is restar ted. The lowercase letters c , n , s , and v are variables that take dif ferent types of values.
60 Appendix B A T!E5=n V .120 N200 (Maximum Retr y Count) A T!E6=n V .120 T203 (Link Integrity Timer) A T!E7=n V .120 Idle Timer A T!N1=n * ISDN Primar y Director y Number A T!N11=n * ISDN Alternate D.
A T Commands 61 A T>Hs View Help Information for Command s A T>VC View Current Pr ofile A T>VCC View the Call and COM Por t Dynamic Parameters A T>VCD View All Dynamic Parameters (Call, COM, V .120, PPP , MLPPP) A T>VCP View the Protocol Parameters (V .
62 Appendix B AT COMMAND RESULT CODES Result codes, or status messages, are displayed after an A T command is issued. Result codes can be displayed as a long-for m word message or as a shor t-for m number code. The Result Code For mat command (A TVn) deter mines shor t- or long-for m usage.
63 Farallon Technical Suppor t Farallon is committed to providing its customers with r eliable products and excellent technical suppor t. Please take a moment now to fill out the registration car d enclosed in your Netopia ISDN PC Card package so that we can notify you about any updated product infor mation.
64 Farallon Technical Support F ARALLON BBS Farallon Bulletin Board Ser vice: (510) 865-1321 Y ou can also contact the Farallon Bulletin Board Ser vice over your ISDN line. This allows you to test your ISDN connection and also download infor mation from the BBS.
W arranty L IMITED W ARRANTY AND L IMITATION OF R EMEDIES Farallon war rants to you, the end user , that the accompanying Farallon pr oduct, which may include third par ty products or technology (the “Pr oduct”) will be free from defects in materials and workmanship under nor mal use.
THE ABOVE W ARRANTIES ARE MADE BY FARALLON ALONE, AND THEY ARE the ONL Y W ARRANTIES MADE BY ANYONE REGARDING THE ENCLOSED PRODUCT . Farallon and its licensor(s) make no other war ranties, express or .
An important point after buying a device Farallon Communications NetopiaTM (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Farallon Communications NetopiaTM yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Farallon Communications NetopiaTM - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Farallon Communications NetopiaTM you will learn all the available features of the product, as well as information on its operation. The information that you get Farallon Communications NetopiaTM will certainly help you make a decision on the purchase.
If you already are a holder of Farallon Communications NetopiaTM, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Farallon Communications NetopiaTM.
However, one of the most important roles played by the user manual is to help in solving problems with Farallon Communications NetopiaTM. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Farallon Communications NetopiaTM along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
