Instruction/ maintenance manual of the product B-500DN Epson
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User’s Guide.
Copyright and Trademarks 2 Copyright and Trademarks All rights reserved. No part of this publication may be reproduced , stored in a retrieval system, or transmitted in any form or by any mean s, electronic, mechan ical, photocop yi ng, record ing, or other wise, without the prior written permission of Sei ko Epson Corpor ation.
Contents 3 Copyright and Trademarks Safety Instructions Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting Up the Printer. . . . . . . . . . . . . . . . . . . . .
Contents 4 Chapter 3 Basic Printing Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Printing Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 5 Fit to Page Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Printer Settings for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Chapter 7 Replacing Consumables Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Checking the Ink Cartridge Status . . . . . . . . . . . . . . . . . . .
Contents 7 Setting Up the Printer as the Shared Printer for Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . 157 Chapter 10 Troubleshooting Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 8 Appendix A Where To Get Help Epson Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 2 Speak to a Support Representative . . . . . . . . . . . . . . . . . . . . . . . .
Safety Instructions 9 Safety Instructions Important Safety Instructions Read all of the instructions in this section before using the printer. Also, be sure to follow all warnings and instructions marked on the printer.
Safety Instructions 10 ❏ Unplug the printer and refer se rvicing to qualified servic e personnel under the following conditions: The power cord or plug is dam aged; liquid has entered the prin ter; the printer has been dropped or the casing damaged; t he printer does not operate normally or exhibits a distinct change in performance.
Safety Instructions 11 Using the Printer Observe the following when using the printer: ❏ Avoid touching the components insi de the printer unless instru cted to do so in this guide. ❏ Do not insert objects thr ough the slots in the printer. ❏ Take care not to spil l liquid on the printer.
Safety Instructions 12 ❏ Shake the ink cartridge for 5 seconds before installi ng it for best results. c Caution: Do not shake cartridges (that have been in stalled previously) with too much force. ❏ Do not use an ink cartri dge beyond the date printe d on the ca rtridge carton.
Safety Instructions 13 Warnings, Cautions, and Notes Warnings, Cautions, and No tes in this User’s Guide are defined as follows: w Warnings must be followed carefully to avoid bodily injury. c Cautions must be observed to avoid dama ge to your equipment.
Using Your Software 14 Chapter 1 Using Your Software Overview of Printer Driver and Status Monitor The printer driver lets you choos e from a wide variety of sett ings to get the best printing results. Status Monitor and the printer utilitie s help you check the printer and keep it in top operating condition.
Using Your Software 15 Windows 2000: Click Start , point to Settings , then click Prin ters . 2. Windows Vista: Select the printer and then click Select printing preferences . Windows XP, Ser ver 2003, and 2000: Select the printer, then click Printing Preferences on the File menu.
Using Your Software 16 Getting information through online help Click the Help button in the Print dialog. Printing Web Pages to Fit to Your Paper Size EPSON Web-To-Page™ lets you make Web pages fit to your paper size when printing. You can also see a pr eview before printing.
Using Your Software 17 & See “Printer Settings for Ma c OS X 10.5” on page 33. & See “Printer Settings for Ma c OS X 10.3 or 10.4” on page 35. Accessing EPSON Web-To-Page After you install EPSON Web-To-Page, the menu bar is displayed on the Windows Internet Explorer Toolbar.
Using Your Software 18 ❏ To uninstall programs in Windows 2000, you must log on as a user with administrative privileges (belonging to the Administrators group). 1. Turn off the printer and disco nnect its interface cable. 2. Windows Vista: Click the start button and select Control Panel .
Using Your Software 19 5. Read the software licen se agreement and click Accept . 6. Select Uninstall from the menu in the upper left and click Uninstall . 7. Follow the on-screen inst ructions to uninstall the printer driver. Note for Mac OS X 10.3 or 10.
Using Your Software 20 6. Click OK . For Mac OS X Note: To uninstall the programs, you must log on to a Co mputer Administrator acco unt. You cannot uninstall programs if you log on as a Limited account user. 1. Quit all runn ing applications. 2. Insert the Epson printer software CD-ROM into your Macintosh.
Paper Handling 21 Chapter 2 Paper Handling Using Special Paper You can achieve good result s with most types of plai n bond paper. However, coated papers provide superior printout s because they absorb less ink.
Paper Handling 22 Rear sheet feeder: Note: ❏ If the paper is curled, flatten it or curl it slig h tly in the opposite direction. Make sure the paper stack fits under the c arrow mark inside the edge guide . ❏ Maximum capacity for plain paper depends o n the weight and thickness of the paper.
Paper Handling 23 Front Paper Cassette 1. Pull out the front paper cassette. 2. Squeeze the edge guides and slide them out until they click into place. 3. Fan a stack of paper, t hen tap it on a flat surf ace to even the edges. 4. Load the paper with t he printable side down.
Paper Handling 24 Note: Avoid adding paper before running out of paper. Doing so may prevent the paper from feeding smoothly. 5. Squeeze the edge guides and slide them against t he paper until they click. 6. Gently reinsert the ca ssette into the printer.
Paper Handling 25 Note: ❏ Leave enough space in front o f the printer for the paper to be fully ejected. ❏ Make sure the paper stack fits under the c arrow mark insid e the left edge guide. Rear Sheet Feeder 1. Open the paper support. 2. Slide out and extend the extension tray.
Paper Handling 26 5. Load the paper with the printabl e side up, against the right si de of the rear sheet feeder. Then slide the edge gu ide against the left edge of the paper. Note: ❏ Leave enough space in front o f the printer for the paper to be fully ejected.
Paper Handling 27 Loading Envelopes Follow these steps to load envelopes: 1. Open the paper support. 2. Slide out and extend the extension tray. 3. Slide the left edge guide to the left.
Paper Handling 28 4. Load envelopes short edge first wi th the flap facing down and to the le ft. Then slide the left edge guide agains t the left edge of the envelopes. Note: ❏ The thickness of envelopes and their ability to fold vary widely. If the total thickne ss of the stack of envelopes exceeds 0.
Paper Handling 29 Setting Up the Output Tray The output tray is located on th e front paper cassette . Slide out the exte nsion tray and then open the flap on the ex tension tray to prevent your prints from slipping off the printer. The maximum capacity of the out put tray is 170 sheets.
Basic Printing 30 Chapter 3 Basic Printing Introduction This section guides you thr ough the procedures for diff erent kinds of printing. Printing Documents Explains how to print document s on various ty pes of paper. & See “Printing Documents” on page 31.
Basic Printing 31 Printing Web Pages Explains how to print Web pages so that they fit on a sheet of paper without getting cut off on the right side. & See “Printing Web Pages” on page 43. Printing on Envelopes Explains how to print on envelopes.
Basic Printing 32 Loading Paper Refer to the section below for details on loading paper. & See “Loading Pape r” on page 22. When using special Epson paper, refer to the section below. & See “Using Special Paper” on page 21. Printer Settings for Windows 1.
Basic Printing 33 3. Click the Main tab, then select one of the following Qual ity Option settings: ❏ Draft for rough drafts wi th reduced print quality ❏ Text for text-only documents with higher text quality ❏ Text & Image for higher quality docum ents with text and images 4.
Basic Printing 34 3. Click the d button to extend this dialog. 4. Select the printer you are us ing as the Printer setting, a nd then make suitable settings. Note: Depending on your applica tion, you may n ot be able to select some of the items in this dialog.
Basic Printing 35 5. Select Print Settings from the pop-up menu. 6. Make the settings that you want to use to print. See on line help for details of Print Settings. & See “Selecting the Correct Paper Type or Media Type” on page 29. 7. Click Print to start printing.
Basic Printing 36 & See “Accessing the Printer Driv er for Mac OS X” on page 15. 3. Select the printer you are using as the Format for sett ing, and then make suitable settings. 4. Click OK to close the P age Setup dialog. 5. Access the Print dialog.
Basic Printing 37 7. Select Print Settings from the pop-up menu. 8. Make the settings that you want to use to print. See on line help for details of Print Settings. & See “Selecting the Correct Paper Type or Media Type” on page 29. 9. Click Print to start printing.
Basic Printing 38 Loading Paper Refer to the section below for details on loading paper. & See “Loading Pape r” on page 22. When using special Epson paper, refer to the section below. & See “Using Special Paper” on page 21. Printer Settings for Windows Follow these steps to adjust your pr inter settings.
Basic Printing 39 3. Select the paper source as the Source setting. 4. Select the approp riate Type setting. & See “Selecting the Correct Paper Type or Media Type” on page 29. 5. Select the appropriate Size setting. You can also defi ne a custom p aper size.
Basic Printing 40 3. Select the printer you are us ing as the Printer setting, a nd then make suitable settings. Note: Depending on your applica tion, you may n ot be able to select some of the items in this dialog. If so, click Page Setup on the File menu of your application, an d then make suitable settings.
Basic Printing 41 4. Select Print Settings from the pop-up menu. 5. Make the settings that you want to use to print. See on line help for details of Print Settings. & See “Selecting the Correct Paper Type or Media Type” on page 29. After completing the steps abov e, print one test copy and examine the results before printing an entire job.
Basic Printing 42 & See “Accessing the Printer Driv er for Mac OS X” on page 15. 2. Select the printer you are using as the Format for sett ing, and then make suitable settings. 3. Click OK to close the P age Setup dialog. 4. Access the Print dialog.
Basic Printing 43 6. Select Print Settings from the pop-up menu. 7. Make the settings that you want to use to print. See on line help for details of Print Settings. & See “Selecting the Correct Paper Type or Media Type” on page 29. After completing the steps abov e, print one test copy and examine the results before printing an entire job.
Basic Printing 44 Using EPSON Web-To-Page The EPSON Web-To-Page so ftware lets you prin t Web pages so that they fit within the width of your selected paper.
Basic Printing 45 3. Right-click the prin ter icon and choose Printing Preferences in Windows XP and 2000. 4. Click the Main tab, then select Web as the Quality Option settings: 5. Select the paper source as the Source setting. 6. Select the approp riate Type setting.
Basic Printing 46 Printing on Envelopes Loading Envelopes Refer to the section bel ow for loading envelopes. & See “Loading Envel opes” on page 27. Refer to the section below for the printable area. & See “Printable Area” on page 190. Printer Settings for Windows 1.
Basic Printing 47 & See “Accessing the Printer Driver for Windows” on page 14. 2. Click the Main tab, then select one of the following Qual ity Option settings: ❏ Text for most envelopes ❏ Text & Image to print images on the envelope 3.
Basic Printing 48 Printer Settings for Mac OS X 10.5 Follow these steps to adjust your pr inter settings. 1. Access the Print dialog. & See “Accessing the Printer Driv er for Mac OS X” on page 15. 2. Click the d button to extend this dialog. 3.
Basic Printing 49 5. Select Print Settings from the pop-up menu. 6. Select Envelope as the Media Type setting. 7. Make other settings that you want to use to print.
Basic Printing 50 Printer Settings for Ma c OS X 10.3 or 10.4 1. Access the Page Setup dialog. & See “Accessing the Printer Driv er for Mac OS X” on page 15. 2. Select the printer you are us ing as the Format for setting. 3. Select the appropriate envel ope size as the Paper Size se tting.
Basic Printing 51 7. Select the printer you are us ing as the Printer se tting, then make the Copies & Pages settings. 8. Select Print Settings from the pop-up menu. 9. Select Envelope as the Media Type setting. 10. Make other settings that you want to use to print.
Basic Printing 52 Canceling from Windows When you start printing, the progress meter appears on your computer screen. Click the Stop button to cancel printing. Canceling from Mac OS X Follow the steps below to cancel a print job. 1. Click your printe r icon in the Dock.
Basic Printing 53 3. Click the Delete button to cancel the print job..
Printing with Special Layout Options 54 Chapter 4 Printing with Special Layout Options Introduction You can print with a variety of layouts for special projects, such as booklets and posters. Double-Sided (Duplex) Printing Lets you print on both sides of the paper.
Printing with Special Layout Options 55 Note for Mac OS X users: This feature is not available fo r Mac OS X 10.3. Pages Per Sheet Printing Lets you print two or four pages on a single sheet of paper. & See “Pages Per Sheet Printing” on page 84.
Printing with Special Layout Options 56 For example, you can put “Confi dential” on an important document. Double-sided (Duplex) Printing Two types of double-sided printing are available: standard and folded booklet.
Printing with Special Layout Options 57 Folded booklet double-sided printing allows you to make single-fol d booklets. The pages that will appear on the outside (after the page is folded) are printe d first. The pages that will appear inside the booklet can then be printed after you reload the paper into the printer.
Printing with Special Layout Options 58 Standard Double-sided Printing for Windows Automatic Double-sided Printing (Using the Duplex Unit) Follow the steps below to pr int odd- and even-numbered page s onto opposite sides of the sheet using the duplex unit.
Printing with Special Layout Options 59 ❏ Text & Image for higher quality pages with text and images ❏ Web for web pages ❏ Photo for good quality and speed 3. Select the paper source as the Source setting. 4. Select Plain Paper/Bri ght White Paper as the Type setting.
Printing with Special Layout Options 60 3. Click the Page Layout tab, then select the Duplex Printing check box. 4. Select Auto to use the auto matic double-sided printing function. 5. Click Adjust Print Density to open the Print Dens ity Adjustment window.
Printing with Special Layout Options 61 Note: When you print dense photos on bo th sides of the paper, reduce the prin t density and increase the drying time to improve quality. 8. Click OK to return to t he Page Layout window. 9. Click Margins to open the Margins window.
Printing with Special Layout Options 62 & See “Accessing the Printer Driver for Windows” on page 14. 2. Click the Main tab, then select one of the following Qual ity Option settings: ❏ Draft.
Printing with Special Layout Options 63 6. Select Portrait (tall) or Landscape (wide) to change the orient ation of your printout. 7. Click the Page Layout tab, then select the Duplex Printing check box. 8. Select Manual to use manual double- sided printing function.
Printing with Special Layout Options 64 10. Specify the edge of the pa per where the bindi ng will be placed. You can choose Left , Top , or Right . 11. Choose cm or inch as the Unit setting. Then specify the width of the binding margin. You can enter any width from 0.
Printing with Special Layout Options 65 1. Access the EPSON Prin ter Utility3 dialog. & See “Accessing the Printer Driv er for Mac OS X” on page 15.
Printing with Special Layout Options 66 3. Make sure that Duplexer Installed is displayed in the Auto Duplex Printing Information section, and then click OK . 4. Close the EPSON Prin ter Utility3 dialog. 5. Access the Print dialog. & See “Accessing the Printer Driv er for Mac OS X” on page 15.
Printing with Special Layout Options 67 7. Select the printer you are us ing as the Printer setting, a nd then make suitable settings. Note: Depending on your applica tion, you may n ot be able to select some of the items in this dialog. If so, click Page Setup on the File menu of your application, an d then make suitable settings.
Printing with Special Layout Options 68 8. Select Print Settings from the pop-up menu. 9. Select Plain Paper/Bright White Paper as the Media Type setting. 10. Make other settings that you want to use to print. See online help for details of Print Settings.
Printing with Special Layout Options 69 11. Select Auto Duplex Printing Settings from the pop-up menu. 12. Select the Auto Duplex Printing check box. 13. Select the Binding edge setting. 14. Select one of the Document Type settings. This automatic ally adjusts Pr int Density and Ink Drying Time.
Printing with Special Layout Options 70 Standard Double-sided Printing for Mac OS X 10.3 or 10.4 Automatic Double-sided Printing (Using the Duplex Unit) Follow the steps below to pr int odd- and even-numbered page s onto opposite sides of the sheet using the duplex unit.
Printing with Special Layout Options 71 9. Access the Print dialog. & See “Accessing the Printer Driv er for Mac OS X” on page 15. 10. Select Print Settings from the pop-up menu. 11. Select plain papers as the Media Type setting. 12. Make the settings that you want to use to print.
Printing with Special Layout Options 72 13. Select Auto Duplex Printing Settings from the pop-up menu. 14. Select the Auto Duplex Printing check box. 15. Select the Binding edge setting. 16. Select one of the Document Type settings. This automatic ally adjusts Pr int Density and Ink Drying Time.
Printing with Special Layout Options 73 1. Access the printer settings. & See “Accessing the Printer Driver for Windows” on page 14. 2. Click the Main tab, then select one of the following Qua.
Printing with Special Layout Options 74 5. Select the approp riate Size setting. 6. Select Portrait (tall) or Landscape (wide) to change the orient ation of your printout. 7. Click the Page Layout tab and select the Duplex Printing check box. Then select Manual and select the Folded Booklet check box.
Printing with Special Layout Options 75 9. Specify the edge of the pa per where the bindi ng will be placed. You can choose Left , Top , or Right . Note: When you select Po rtrait as the Orientation setting, the Left or Right binding positions are available.
Printing with Special Layout Options 76 ❏ Follow the instructions provided when reloading the printouts. Otherwise, paper may jam or the binding margins may be incorrect. ❏ If a paper jam occurs, refer to t he following. & See “The Paper Jams” on page 165.
Printing with Special Layout Options 77 Printer Settings for Windows 1. Access the printer settings. & See “Accessing the Printer Driver for Windows” on page 14.
Printing with Special Layout Options 78 & See “Selecting the Correct Paper Type or Media Type” on page 29. 5. Select the approp riate Size setting. 6. Select Portrait (tall) or Landscape (wide) to change the orient ation of your printout. 7. Click the Page Layout tab, then select the Reduce/Enlarge Document check box.
Printing with Special Layout Options 79 Printer Settings for Mac OS X 10.5 1. Access the Print dialog. & See “Accessing the Printer Driv er for Mac OS X” on page 15. 2. Click the d button to extend this dialog. 3. Select the printer you are us ing as the Printer setting, a nd then make suitable settings.
Printing with Special Layout Options 80 4. Select Paper Handling from the pop-up menu. 5. Select the Scale to fit paper size . 6. Make sure that the appropriate size is displayed in Destination Pa per Size.
Printing with Special Layout Options 81 7. Select Print Settings from the pop-up menu. 8. Make the settings that you want to use to print. See on line help for details of Print Settings. & See “Selecting the Correct Paper Type or Media Type” on page 29.
Printing with Special Layout Options 82 Printer Settings for Mac OS X 10.4 1. Access the Page Setup dialog. & See “Accessing the Printer Driv er for Mac OS X” on page 15. 2. Select the printer you ar e using as the Format for se tting and then make suitable settings.
Printing with Special Layout Options 83 6. Select Paper Handling from the pop-up menu. 7. Select Scale to fit paper size as the Destination Paper Size. 8. Select the appropriate pap er size from the pop-up menu. 9. Select Print Settings from the pop-up menu.
Printing with Special Layout Options 84 & See “Selecting the Correct Paper Type or Media Type” on page 29. After completing the steps abov e, print one test copy and examine the results before printing an entire job. Pages Per Sheet Printing Pages Per Sheet printing allows you to print two or four pages on single s heets of paper.
Printing with Special Layout Options 85 & See “Accessing the Printer Driver for Windows” on page 14. 2. Click the Main tab, then select one of the following Qual ity Option settings: ❏ Draft.
Printing with Special Layout Options 86 6. Select Portrait (tall) or Landscape (wide) to change the orient ation of your printout. 7. Click the Page Layout tab, select Multi-Page , then select Pages Per Sheet . 8. Select from the following setti ngs for Pages Per Sheet printing: 9.
Printing with Special Layout Options 87 Printer Settings for Mac OS X 10.5 1. Access the Print dialog. & See “Accessing the Printer Driv er for Mac OS X” on page 15. 2. Click the d button to extend this dialog. 3. Select the printer you are us ing as the Printer setting, a nd then make suitable settings.
Printing with Special Layout Options 88 4. Select Layout from the pop-up menu. 5. Select from the following settings: Pages per Sheet Prints multiple pa ges of your document on a single piece of pape r.
Printing with Special Layout Options 89 6. Select Print Settings from the pop-up menu. 7. Make the settings that you want to use to print. See on line help for details of Print Settings. & See “Selecting the Correct Paper Type or Media Type” on page 29.
Printing with Special Layout Options 90 & See “Accessing the Printer Driv er for Mac OS X” on page 15. 2. Select the printer you are using as the Format for sett ing, and then make suitable settings. 3. Click OK to close the P age Setup dialog.
Printing with Special Layout Options 91 6. Select Layout from the pop-up menu. 7. Select from the following settings: Pages per Sheet Prints multiple pages of your docu ment on a singl e piece of p aper. You can choose from 1 , 2 , 4 , 6 , 9 , or 16 .
Printing with Special Layout Options 92 8. Select Print Settings from the pop-up menu. 9. Make the settings that you want to use to print. See on line help for details of Print Settings. & See “Selecting the Correct Paper Type or Media Type” on page 29.
Printing with Special Layout Options 93 Printer Settings 1. Access the printer settings. & See “Accessing the Printer Driver for Windows” on page 14.
Printing with Special Layout Options 94 & See “Selecting the Correct Paper Type or Media Type” on page 29. 5. Select the approp riate Size setting. 6. Select Portrait (tall) or Landscape (wide) to change the orient ation of your printout. 7. Click the Page Layout tab and select Multi-Page , then select Poster Printing .
Printing with Special Layout Options 95 8. Click Settings to adjust the way your poster will be printed. The Poster Settings window opens. 9. Make the following settings: Note: If you want to print only a few of the panels with out printing the entire poster, click the panels that you do not want to print.
Printing with Special Layout Options 96 How to Make a Poster from Your Printouts Here is an example of how to make a poster with 2x2 selected under Poster Printing and Overlapping Alignment Marks selected as the Print Cutting Guides. 1. Cut off the margin of Sheet 1 along a vertical line through the cent er of the top and bottom cross marks: 2.
Printing with Special Layout Options 97 4. Align the edges of the paper using the alignment markers an d tape them together from the back: 5. Repeat the instructions from step 1 to step 4 to tape Sheets 3 and 4 together. 6. Repeat the instructions from step 1 to step 4 to tape the top and bottom edges of the paper: 7.
Printing with Special Layout Options 98 Printing the Watermark 1. Access the printer settings. & See “Accessing the Printer Driver for Windows” on page 14.
Printing with Special Layout Options 99 6. Select Portrait (tall) or Landscape (wide) to change the orient ation of your printout. 7. Click the Page Layout tab, choose the desired watermar k from the Watermark list, then click Settings . If you want to create your own waterm ark, see the following instructions.
Printing with Special Layout Options 100 8. Specify the settings you want for the watermark. You can change the position and size of the watermark by dragging the image within the preview window. 9. Click OK to return to t he Page Layout window. 10. Click OK to close the prin ter settings window.
Printing with Special Layout Options 101 1. Click Add/Del under Watermark on the Page Layout window. The following window appears. 2. Do one of the following: ❏ To use an image file as a watermark, select BMP . Click Browse to locate the bitmap file you want to use, then click Open .
Printing with Special Layout Options 102 4. Click Settings . The following window appears: 5. Make sure that the appropriate watermark is selected in th e Watermark list, then select Color, Position, Density, Si ze, Font, Style, and Angle sett ings. (For details, see the online help.
Using the Control Panel 103 Chapter 5 Using the Control Panel Introduction You can use the printer’s contro l panel to access a vari ety of menus that allow you to check the status of consumable pr oducts, print status sheets, and make printer settings.
Using the Control Panel 104 For B-500DN Users The control panel of the printer consists of 7 buttons, 3 lights, and a liquid crystal display (LCD). Buttons and Lights The table below describes the functions of the buttons on the control panel. Button Description Power button Turns the printer on or off.
Using the Control Panel 105 The table below describes the meanings of th e lights on the control panel. The lights let you know the status of the printer and the type of an error when it occurs. Up button Changes the parameter in the revers e order when sele cting a desired parameter in Menu mode.
Using the Control Panel 106 Icons on the LCD This section describes th e meaning of icons disp layed on the LCD screen. The table below describes the meani ng of ink cart ridge status icon. The table below describes the meaning of maintenance box status icon.
Using the Control Panel 107 How to Access the Control Panel Menus This section describes how to enter Menu mode and make settings with the buttons on the control panel. Note: ❏ Press the + Cancel button whenever yo u want to exit Menu mode and return t o the Ready status.
Using the Control Panel 108 Printer Setting Menu This menu allows you to confi gure the basic printer setting. Language You can select the language disp layed on the LCD screen from the following list: English, French, Italian, German, Spanis h, Portuguese, Dutch, Japanese.
Using the Control Panel 109 Head alignment You can print a head alignment te st pattern. From the printing results, you can adjust the head alignment. Cleaning You can clean the print head. You can also print a nozzle check pattern before cleaning. Cleaning sheet You can clean up the ro llers inside the printer.
Using the Control Panel 110 Status and Error Messages This section describes th e meaning of messages disp layed on t he LCD screen. The table below describes the status messages. The table below contains error messages, a brief description of each message and suggestions for correcting the problem.
Using the Control Panel 111 Printer error restart printer Printer err or occurs. Turn off the printer and make sure paper is not jammed. & See “The Paper Jams” on page 165. If the error still does not cle ar, contact Ep son. & See “Where To Get Help” on page 182.
Using the Control Panel 112 Printing the Status Sheet While in Menu mode, you can pr int a status sheet to see the current default values. To print a status sheet, foll ow the steps below. 1. Make sure that letter/A4 size paper is loaded in the front paper cassette.
Using the Control Panel 113 Buttons and Lights The table below describes the functions of the buttons on the control panel. The table below describes the functions of the lights on t he control panel. The lights let you know the status of the printer and the type of an error when it occurs.
Using the Control Panel 114 * Maintenance box stat us light is also on for these err ors. ** Maintenance box status light also flashes for this error. Status and Error Lights This section describes the meani ng of lights on the control panel. The table below describes the light s showing the pr inter status.
Using the Control Panel 115 The table below contains the lights showing the errors, a br ief description and suggestions for correcting the problem. = on, = flashing Light Description The printer is ready to print. The printer is starting . The printer is p rinting.
Using the Control Panel 116 Maintenance box at the end of its service life The maintenance box is at the end of its service life. Replace the maintenance box. Maintenance box error The maintenance box is not install ed. Install the maintenance box. The maintenance box is not detected.
Using the Control Panel 117 Printer cover open The printer cover is open during printing. Close the printer cover. Printer error, restart printer A printer error has occurred Turn off the printer and make su re paper is not jammed. & See “The Paper Jams” on page 165.
Using the Control Panel 118 Printing the Status Sheet You can print a status sheet to see the current default values. To print a status sheet, follow the steps below. 1. Make sure that letter/A4 size paper is loaded in the front paper cassette. 2. Turn off the printer.
Installing Options 119 Chapter 6 Installing Options Optional Legal-size Paper Support Installing the Optional Legal-size Paper Support Align the legal-size pape r support with the right side of the paper support and attach it as shown. You can load up to 60 sheets of plai n legal-size p aper (up to 20 lb or 75 g/m²).
Installing Options 120 Note: The removed upper rear printer co ver should be retained since it will be nece ssary if you remove the duplex unit. 3. Insert the bottom side of the duplex unit first, and then attach the duplex unit. Uninstalling the Optional Duplex Unit Follow the steps below to uninstall the duplex unit.
Installing Options 121 2. Remove the duplex unit by pulling it while holding down the buttons on both sides of the duplex unit. 3. Attach the upper r ear printer cover.
Replacing Consumables 122 Chapter 7 Replacing Consumables Ink Cartridges Checking the Ink Cartridge Status Using the Control Panel (B-500DN) To check the ink cartridge status, see “Icons on t he LCD” on page 106. Using the Printer Lights (B-300) To check the ink cartridge status, see the B Ink status light for each color.
Replacing Consumables 123 ❏ Open the printer dr iver, click the Maintenance tab, then click the EPSON Status Monitor 3 button. A graphic displays the in k cartridge status.
Replacing Consumables 124 Note: To display the progress meter automat ically, click the Maintenance tab in the printer d river window, click Speed & Progress , and then select the Show Progress Meter check box.
Replacing Consumables 125 Using the Printer Utility for Mac OS X Note for Mac OS X 10.5: When an ink cartridge is running low, the Low Ink Reminder window automatically appears.
Replacing Consumables 126 ❏ If any of the ink cartridges installed in the printer is broken, incompatible with the printer mode l, or improperly installed, EPSON StatusMonitor w ill not display an accurate status of the ink cartridge. Be sure to replace or reinst all any ink cartridge indicated by the EPSON StatusMonitor.
Replacing Consumables 127 ❏ This printer uses ink ca rtridges equipped with an IC chip that monitors the amount of ink used by each cartridge. Cartridges are usable even if they are removed and reinserted. ❏ If you need to remove an ink cartridge tempor arily, be sure to pr otect the ink supply area from dirt and dust.
Replacing Consumables 128 Replacing an Ink Cartridge To replace the ink cartridge, follow the steps below. 1. Open the cartridge cover. 2. Move the cartridge lever to the unlocked position. 3. Remove the expended ink cartridge. Note: Hold the printer with your hand when you remove the ink cartridge.
Replacing Consumables 129 4. Remove the new ink ca rtridge from the package. c Caution: ❏ Do not touch the green IC chip on the side of the cartridge. This can damage the ink cartridge. ❏ Always install an ink cartridge immediately after removing the old cartridge.
Replacing Consumables 130 6. Hold the ink cartridge with the arrow mark fa cing up and pointing to the rear of the printer, and then insert it into the slot. Note: Hold the printer with your hand when you in stall the ink cartridge. c Caution: Do not remove and reinsert cartridges more often than necessary.
Replacing Consumables 131 8. Close the cartridge cover. Note: When you install the Extra High Capacity Ink Cartridge , use the printer with the cartridge cover opened. Maintenance Box Checking the Maintenance Box Status Using the Control Panel (B-500DN) To check the maintenance box status using the control panel, follo w the steps below.
Replacing Consumables 132 Using the Printer Lights (B-300) To check the maintenance box status, s ee the Maintenance box status light. The Maintenance box status lights let you know the remaining free capacity of the maintenance box. For Windows Note: Epson cannot guarantee the quality o r reli ability of non-genuine maintenance boxes.
Replacing Consumables 133 A graphic displays the maintenance box status. Note: ❏ The printer ships with a new maintenan ce box, even though the service life indicator does not show 100% when the printer is new. EPSON Status Monitor 3 and the printer’s control panel will indicate when the maintenance box needs to be replaced.
Replacing Consumables 134 2. Click the EPSON StatusMonitor button. The EPSON StatusMonitor appears. Note: ❏ The graphic displays the maintenance box status when EPSON StatusMonitor was first opened. To update the maintenan ce box status, click Update .
Replacing Consumables 135 Handling Precautions Read all of the instructions in this se ction before replacing the maintenance box. ❏ Epson recommends the use of genuine Epson maintenanc e boxes.
Replacing Consumables 136 Note: ❏ Do not tilt the maintenance box when you remove it. ❏ Hold the maintenance box with both hands whe n you handle it. 5. Put the used maintenance box into t he plastic bag, and th en seal the bag. Note: The plastic bag is provided with the new maintenance box.
Maintaining Your Printer 137 Chapter 8 Maintaining Your Printer Checking the Print Head Nozzles If you find that your printout s are unexpectedly faint or have gaps in them, you may be able to identify the problem by c hecking the prin t head nozzles.
Maintaining Your Printer 138 3. Access the EPSON Prin ter Utility3 dialog. & See “Accessing the Printer Driv er for Mac OS X” on page 15. 4. Click the Nozzle Check button in the Utility dialog.
Maintaining Your Printer 139 4. Hold down the ) Paper/Cancel button and press the P Power button to turn on the printer. 5. When the printer turns on, release both the buttons. Below are two sample nozzle check patterns. Compare the quality of the pr inted check page with the sa mple shown below.
Maintaining Your Printer 140 Note: ❏ Clean the print head only if print q uality declines; for example, if the printout is blurry or the color is incorrect or missing. ❏ Use the Nozzle Check utility first to confirm t hat the print head needs to be cleaned.
Maintaining Your Printer 141 Using the Head Cleaning Utility for Mac OS X Follow the steps below to clean the print head using the Head Cl eaning utility. 1. Make sure the printer is turned on. 2. Make sure that no light s are indicating errors. 3. Make sure that letter/A4 size paper is loaded in the sheet feeder.
Maintaining Your Printer 142 c Caution: Never turn off the printer while the P Power light is flashing. Doing so may damage the printer. 6. When the P Power light stops flashing, the printer returns to the no zzle check menu. Press the OK button to print a nozzle check pattern to confir m that the head is clean.
Maintaining Your Printer 143 Note: ❏ If print quality has not imp roved after repeating this proced ure, turn off the printer and wa it for at least six hours. Then run the nozzle check again and repeat the head cleaning if necessary. ❏ If print quality remains a proble m, contact Epson.
Maintaining Your Printer 144 3. Access the EPSON Prin ter Utility3 dialog. & See “Accessing the Printer Driv er for Mac OS X” on page 15. 4. Click the Print Head Alignment button in the Utility dialog. 5. Follow the on-screen instructions to a lign the print head.
Maintaining Your Printer 145 c Caution: ❏ Never use alcohol or thinner to clean the printer. These chemicals can damage the printer. ❏ Do not apply grease to the metal parts under the print he ad. ❏ Be careful to keep water away from the electronic components.
Maintaining Your Printer 146 Using the Printer Buttons (B-300) Follow the steps below to cl ean the inside of the prin ter using the printer button. 1. Make sure that letter/A4 size paper is loaded in the front paper cassette. 2. Press the ) Paper/Cancel button to feed and eject paper.
Maintaining Your Printer 147 8. Repack the printer and power cord in the original box. Note: ❏ Keep the printer level during transport. ❏ Be sure to remove the protective materials from th e printer before using it again. ❏ Do not hold the duplex unit when you lift the prin ter, to prevent the duplex unit from becoming detached.
Using the Pr inter on a Netw ork 148 Chapter 9 Using the Printer on a Network Setting Up the Printer on a Ne twork (for B-500DN Users only) This printer can connect any where on your network usi ng 10Base-T or 100Base-TX because it has a built-in Ethe rnet interface that suppor ts the TCP/IP protocol.
Using the Pr inter on a Netw ork 149 2. Click Easy Install . 3. Click Network . 4. Click the Install button and follow the on-screen instructions. Note: If the Windows Security Alert window appears, click the Unblock button; otherwise the printer will not be listed on the screen of Epson Net EasyInstall.
Using the Pr inter on a Netw ork 150 5. When you see the foll owing screen, select the printer and click Next . 6. If you see the foll owing screen, select Automatic . If you need to set the IP address manually, select Manual and enter the IP address, subnet mask, and default gateway.
Using the Pr inter on a Netw ork 151 7. When you see the following screen, enter a different name for the printer if you want. If you want to print a test page, select the Print test page check box. Click Next . Note: If the Windows Security Alert window appears, click the Unblock bu tton.
Using the Pr inter on a Netw ork 152 10. Click Exit and skip to step 12. Or, if you need to manage your network, click Back to return to the Easy Install screen.
Using the Pr inter on a Netw ork 153 12. Select each item to install. Note: EpsonNet Print is already installed ; you don’t need to select it. 13. When you’re done, remove t he CD and restart the computer. Repeat these steps for every computer on t he network that will print to the B-500DN.
Using the Pr inter on a Netw ork 154 ❏ To uninstall programs in Windows Vista, you need an administrator account and the password if you log on as a standard u ser. ❏ You must log on to a Computer Administrator account to install software on Windows XP.
Using the Pr inter on a Netw ork 155 Note: Do not use spaces or hyphens in t he share name. If you want Windows Vista , XP, Server 2003, and 2000 to automatically download printer drivers for computer.
Using the Pr inter on a Netw ork 156 Windows XP and Server 2003: Click Start and select Control Panel , then select Printers and Faxes . (If the Control Panel is in Category View, click Printers and Other Hardware , then click Printers and Faxes .) Windows 2000: Click Start , point to Settings , and click Printers .
Using the Pr inter on a Netw ork 157 Note: ❏ Depending on the operating system and the configuration of the computer to which the p rinter is connected, the Add Printer Wizard may prompt yo u to install the printer driver from the printer software CD-ROM.
Troublesh ooting 158 Chapter 10 Troubleshooting Diagnosing the Problem Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions unt il the problem is fixed.
Troublesh ooting 159 To run a printer operation c heck, follow these steps. 1. Make sure both the printer and computer are turned off. 2. Disconnect the cable from the in terface connector of the printer. 3. Make sure that letter/A4 size paper is loaded in the front paper cassette.
Troublesh ooting 160 4. Hold down the ) Paper/Cancel button and press the P Power button to turn on the printer. When the printer turn s on, release bo th the buttons. A test page prints showing a fi rmware version and a nozzle che ck pattern. If the pattern has gaps, you need to clean the print head.
Troublesh ooting 161 Using the Progress Meter When you send a print job to the printer, the progress mete r appears, as shown in the illustration below. The progress meter indicates the progress of the current print job and provides printer status information.
Troublesh ooting 162 Error Messages If a problem occurs during printing, an error me ssage appears in the text box of the progress meter window. For more detailed information, click Online Support to access Epson’s support website. Using EPSON Status Monitor 3 EPSON Status Monitor 3 di splays detailed informati on on the printer status.
Troublesh ooting 163 ❏ Open the printer dr iver, click the Maintenance tab, then click the Status Monitor 3 button. When you access EPSON Status Moni tor 3, the following window appears: EPSON Status Monitor 3 provi des the followi ng information: ❏ Ink Status: EPSON Status Monitor 3 prov ides a graphic display of t he ink status.
Troublesh ooting 164 ❏ Online Support: You can access Epson’s support website from EPSON Status Monitor 3. If you encounter a problem, click Online Support in the EPSON Stat us Monitor 3 window. For Mac OS X Using EPSON StatusMonitor If EPSON StatusMonitor detects a printer problem, it will inform you with an error message.
Troublesh ooting 165 The Paper Jams c Caution: Pull out the jammed paper gently. I f you remove the jammed pape r with force, torn pieces may stay inside the printer or the prin ter may be damaged. 1. For B-500DN users Press the OK button to eject the jammed paper.
Troublesh ooting 166 In the rear sheet feeder: Gently pull out the jammed paper upward. In the front paper cassette: Close the output tray and pull out the front paper casse tte.
Troublesh ooting 167 ❏ After you remove the jammed paper and insert the front paper cassette, reinsert the output tray into the printer. In the back of the printer: Remove the duplex unit (B-500D N) or the upper rear prin ter cover (B-300) and open the lower rear printer cover.
Troublesh ooting 168 In the duplex unit: Remove the duplex unit and open the cover of the duplex unit. Then, gently remove the jammed paper. 3. Close the printer cover and turn on the printer. 4. For B-500DN users Reload the paper and press the OK button to resume printing.
Troublesh ooting 169 ❏ The number of sheets in the paper stack does not exceed the limit specified for that paper. & See “Paper Loading Ca pacities” on page 21. ❏ The left edge guide is snug against the left edge of the paper. ❏ The printer is on a flat, stable surface that extends beyond the base in all directions.
Troublesh ooting 170 Horizontal Banding ❏ Make sure the printable side of the paper is face-up in the rear sh eet feeder and face-down in the fr ont paper cassette. ❏ Run the Head Cleaning utility to clear any clo gged ink nozzles. & See “Cleaning the Prin t Head” on page 139.
Troublesh ooting 171 ❏ Make sure the paper type sele cted in the printer driver is appropriate for the type of paper loaded in the printer. & See “Selecting the Correct Paper Type or Media Type” on page 29. Incorrect or Missing Colors ❏ For Windows, clear the Grayscale setting in the Advanced window in your printer driver.
Troublesh ooting 172 ❏ Make sure your paper is dr y and the printable side is faci ng up in the rear sheet feeder and facing down in the front paper cassette. ❏ If the paper is curled toward the printable side, flatten it or curl it sli ghtly in the opposite direction.
Troublesh ooting 173 Incorrect Margins ❏ Confirm the margin settings in your application. Make sure that the marg ins are within the printable ar ea of the page. & See “Printable Area” on page 190. ❏ Make sure the printer driver settings are approp riate for the paper size you are using.
Troublesh ooting 174 See the printer driver online help for details. ❏ Confirm the Skip Blank Page setting from your printer driver. For Windows, click the Speed & Progress button on the Maintenance window. For Mac OS X, confirm the Extension Settings in the Print dialog.
Troublesh ooting 175 ❏ For Windows, clear all custom ized settings and select Text as the Quality Option from your printer driv er’s Main window. For Mac OS X, clear all customized se ttings and select Automatic as the Mode and move the slider to Speed in the Print Settings dialog in the Print dialog of your printer driver.
Troublesh ooting 176 ❏ The number of sheets in the paper stack does not exceed the limi t specified for the media. & See “Paper Loading Ca pacities” on page 21. ❏ Paper is not jammed inside the printe r. If it is, remo ve the jammed paper.
Troublesh ooting 177 Paper is not Ejected Fully or is Wrinkled ❏ Clear the jammed paper as explained in “The Paper Jams” on page 165. Also, check the Paper Size setting in y our application or printer sett ings. See the online help for details. ❏ If the paper is wrinkled when it comes out, it may be damp or too thin.
Troublesh ooting 178 ❏ If you are using the USB inte rface, make sure your cabl e meets the USB 1.1 or 2.0 standards. ❏ If you are connecting the printe r to your computer via a USB hub, conn ect the printer to the first-tier hub from your computer.
Troublesh ooting 179 Increasing the Print Speed (for Windows only) You can increase print speed by selecting certain setti ngs in the Speed & Progress window.
Troublesh ooting 180 The following dialog box appears. The table below lists the fa ctors affecting print speed. For more details on each item, see the online help. Other Problems Print Head Cleaning Does Not Start ❏ Make sure that no error indi cator lights are on.
Troublesh ooting 181 ❏ Make sure that sufficient ink remains for printing. If the ink cartridge is expended, replace the cartridge. & See “Replacing an Ink Cartridge” on page 128.
Where To Get Help 182 Appendix A Where To Get Help Epson Technical Support New :Only i nkjet, SPC, and Sca nner products are u sed in this section. Visit Epson’s support website for the Epson B-500DN or B-300 for solutions to common problems.
Product In formation 183 Appendix B Product Information Printer Parts B-500DN Front View a. Edge guide: Holds your paper straight in the re ar sheet feeder. Move it to the edge of your paper. b. Rear sheet fe eder: Feeds paper for printing. c. Paper supp ort: Supports the pa per loaded in the rear sheet feede r.
Product In formation 184 Rear View d. Front printer cover: Covers the printing mechanism. Open only when the pape r jams. e. Print Head: Prints ink o n your pape r. f. Cont rol panel: Use the butt ons and monitor the LC D screen and lights to cont rol your printer.
Product In formation 185 B-300 Front View e. Rear printer cover: Cover s the printing mechanism . Open only when the paper jams. f. Air vents: Eject heated air from the printer. a. Edge guide: Holds your paper straight in the re ar sheet feeder. Move it to the edge of your paper.
Product In formation 186 Rear View f. Cont rol panel: Use the b uttons and moni tor the lights to control your printer. & See “Using the Contro l Pane l” on page 103. g. Maintenance box cover: Covers the maintenance box. Open only when replacing the maintenance box.
Product In formation 187 Paper, Consumables, and Options Paper Epson offers specially design ed paper and other pr int media for all y our printing needs. Note: You can find the part numbers for the followin g Epson special papers on the Ep son website.
Product In formation 188 Maintenance Box You can use the following maintena nce box with the B-300 and B500DN: Duplex Unit (B-300 Users only) You can use the following duplex unit with the B-300. Legal-size Paper Support You can use the following legal-siz e paper support with this printer.
Product In formation 189 Macintosh Requirements To connect this printer to a Macintosh comp uter, you must have any of the following Macintosh operating syst ems installed. For details on interfaces and operating systems, refer to the fo llowing table.
Product In formation 190 Envelopes: Printable Area Diagonal lines show printable area. Single sheets: Envelopes: Weight (for plain bond paper) 64 g/m² to 90 g/m² Size Envelope #10 4 1/8 × 9 1/2 in.
Product In formation 191 Note: ❏ Depending on the type of pap er, print quality may decline in the top and bottom areas of th e printout, or the area may be smeared. ❏ Automatic double-sided printing supports p lain paper and Epson Bright White Paper only.
Product In formation 192 Mechanical * Loading capacity may decr ease if the paper is curled. Paper path Front paper cassette, rear sheet fe eder Loading capacity Front paper casset te About 500 sheets.
Product In formation 193 Electrical B-500DN Note: Check the label on the back of the printer for its voltage. B-300 Note: Check the label on the back of the printer for its voltage. 100-120 V Model 220-240 V Model Input voltage range AC 90 to 132 V AC 198 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49.
Product In formation 194 Environmental * Without condensation Standards and Approvals U.S. model: European model: Australian model: Interface Temperature Operation: 50 to 95 °F (10 to 35 °C) Storage.
Product In formation 195 Options FCC Compliance Statement For United States Users This equipment has been te sted and found to comp ly with the limits fo r a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against har mful interference in a re sidential installation.
Product In formation 196 WARNING The connection of a non-shield ed equipment interface cabl e to this equipment will invalidate the FCC Certificati on of this device and may cause interference levels which exceed the limits established by the FCC for th is equipment.
Operatin g System Vers ions 197 Operating System Versions In this manual, the follo wing abbrevia tions are used. Windows refers to Windows Vista, XP, Server 20 03, and 2000.
Index 198 A Accessories, purchasing, 182 Aligning print head, 143 B Banding, 170 Blank pages, 173 Blurry prints, 171 Booklet printing, 72 Buttons and lights B-300, 113 B-500DN, 104 C Cable connector, .
Index 199 F Fit to page printing, 76 Folded booklet printing, 72 Front paper cassette loading, 23 location, 184, 186 H Head cleaning B-300, 142 B-500DN, 141 Mac OS X, 141 Windows, 140 Help, Epson, 182.
Index 200 P Pages per sheet printing, 84 Paper Epson special paper, 21, 187 feeding problems, 175 loading, 22 loading capacity, 21 loading into front paper cassette, 23 loading into rear sheet feeder,.
Index 201 using, 14 to 20 Specifications duplex unit, 195 electrical, 193 environmental, 194 ink cartridge, 191 legal size paper support, 195 mechanical, 192 paper, 189 standards and approvals, 194 Sp.
An important point after buying a device Epson B-500DN (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Epson B-500DN yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Epson B-500DN - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Epson B-500DN you will learn all the available features of the product, as well as information on its operation. The information that you get Epson B-500DN will certainly help you make a decision on the purchase.
If you already are a holder of Epson B-500DN, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Epson B-500DN.
However, one of the most important roles played by the user manual is to help in solving problems with Epson B-500DN. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Epson B-500DN along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
