Instruction/ maintenance manual of the product SP-980 A SIP Gateway, Server, Client & Trunk EnGenius
Go to page of 73
2/9/2007 IP PBX Administration Guidelines MAG-07003 Rev . B IP PBX Administration Guidelines V ersion 1.5E.
T ABLE OF CONTENTS 1 Introduction ................................................................................................................... .................... 1 1.1 Overview .................................................................
2.9.2 SIP UA .................................................................................................................. 9 2.9.3 CDR Log ...........................................................................................................
3.6 IP PBX Service............................................................................................................ 16 3.6.1 Service & Conf iguration...................................................................................... 16 3.
4.4.3 Delete a Route ................................................................................................... 31 4.5 Route Group Conf iguration ......................................................................................... 31 4.5.
5.4.2 Edit a MO H File .................................................................................................. 48 5.4.3 Delete a MO H File .............................................................................................. 48 5.5 V oicemail .
1 Introduction 1.1 Overview The IP PBX A dministration Guide provides instructions for administering the IP PBX system. IP PBX is an embedded call-proce ssing server communi cating with client sta tions with Session Initiation Protocol (SIP).
1.2 Plat form Category PC#1 PC#2 PC#1 ETX-1825, ETX-1823 PC#2 ETX-1802, ETX-1801 PC#3 ETX-1800MXD, ETX-1800MX PC#4 ETX-1800 1.3 Inst allation 2.
1. AC Power 100-240 V , 50-60 Hz 2. POTS ports Usually 4 ports per daug hter card, numbered from right to the lef t. The rightmost port at slot 0 is port 1 and the lef tmost port at slot 1 (if installed) i s port 8. FXO ports are to be connected to FXS jacks on wall or analog PBX using RJ-1 1 cables.
2 System Configuration This section describes how to configure system pa rameters used by IP PBX. The factory default of LAN IP addre ss is 192.168.1.1. Connect to LAN port and the configuration Web interface is at https://192.168.1.1/ . Once con nected, the browser will a sk for accepting a ce rtificate.
2.3 On-board W AN Setup The On-board W AN Setup page allows administrator to configure W AN network interface for IP PBX. Select System -> On-boa rd W AN Setup , and the current setting of W AN network interface is displayed, e.g. type, IP address etc.
2.3.5 MA C Clone Select MAC Clone and enter a MAC/physical a ddres s to change the W AN MAC address. 2.4 On-board LAN Setup The On-board LAN Setup page allows administrator to configure LAN network interface for IP PBX. 1. Select System -> On-board LAN Setu p to see the current settings of LAN network interface.
2.5.3 Delete a R oute 1. Select a route ID. 2. Click DEL to remove the route ID from the IP Route I D column. 2.6 Dynamic DNS Setup Dynamic W AN IP address causes difficulty for inbound connections from remot e clients or IP PBX systems.
2.7.1 Enable QoS 1. Click Enable 2. Enter the W AN Uplink Speed , W AN Downlink Speed , and Uplink V oIP Reserved (bandwidth ). 3. Click APPL Y . For a popular 2M/256K ADSL program, the W AN uplink speed would be 256 a nd the W AN downlink speed would be 2048.
2.8.3 Delete a Ser vice 1. Select a service ID. 2. Click DEL to remove the service from the Service ID . 2.9 Maintenance This page includes maintenance functions of IP PBX, including S torage Backup , SIP UA , CDR Log , System Ev ents , and Acti ve Calls .
2.9.5 Activ e Calls The Active Calls page shows current active calls. Columns Client a nd Party indicate the involved extensions or trunks of a call. S tat e shows the st ate of a call, while Service gives the current action of the listed Client.
2.11 Shut down In System -> Shut dow n , you can shut down the machine by clicki ng YES , or reboot the machine by selecting the Rebooting Af ter Shut down check box and cli cking YES . In case the software reboot fails, you can also press th e hardware Reset button.
3 Service Configuration This section describes details to configur e various services built in the IP PBX. 3.1 NTP Service Select Service -> NTP Ser vice to specify a NTP server for network time synchro nization. Y ou can enable or disable NTP service at any time.
3.3 STUN Service IP PBX has a built-in STUN client to solv e NA T problems. Select Service -> STUN Service to specify a Simple T raversal of UDP through NA T s (STUN) se rver for NA T traversal. Y ou can enable or disable STUN Service at any time. Note: Y ou have to restart the IP PBX Service, af ter changing the STUN setting.
created under /. yet. 3.4.1.2 Add a Folder 1. Click a directory under which you want to add a new folder in the Directory list. 2. Click ADD FOLDER . 3. Enter a folder name in the pop-up dialog box, e.g. myfolder . 4. Click OK to see the newly added folder in the Directory list, e.
3.5 DHCP Service Select Service -> DHCP Service to view the current status of t he DHCP Service. Y ou can enable or disable the DHCP Service at any time. Note: If the IP PBX was shut down abnormally , Select Service -> DHCP Service and clic k APPL Y , or Go to Service -> IP PBX Service , and click REST ART to active the DHCP service.
3.5.2 Disable DHCP Ser vice Click Disable , and click APPL Y . 3.6 IP PBX Service In Service -> IP PBX Service , you can click the Service & Con figuration tab to reloa d, backup, restore, resta rt or revert the IP PBX conf iguration, or click the Advance tab for the IP PBX p arameters settings.
factory default. Note the reversion affect s IP PBX serv ice only , but not other system services suc h as DHCP , TFTP , and NTP . The backup IP PBX configurat ion files under TFTP remain intact after reversion, so that one can restore to a specific time if a backup file h ad been generated then.
clients or eve n SIP trunks f ail due to such change. Clear the box if you are not sure. Max Active Users Enter a number for registration admission control to limit the maximum number of active registered client s. Max Active Calls Enter a number for call admission control to limit the maximum number of concurrent calls.
4 IP PBX Configuration This section introduces steps to pr ovision the IP telephony part of the IP PBX. Note that reloading configuration is required in orde r to make new configuration effe ctive 3 . 4.1 User Configuration A user is a logical entity in IP telephony which associ ates extensions with a usergroup.
T able 4.1 User configuration Settings Field Description Login ID A unique ID containing alphabet s, numbers, and underscore only without spaces; 32 chara cters maximum. This is the ID for personal configuration through IP PBX W eb management. Name Name of the user , either a real or a virtu al one, e.
4.2.1 Add a User Gr oup 1. Enter a usergroup name beside the ADD button, and then click ADD . 2. The name will show in Group ID . 3. Click the name in Group ID to view the edit page. 4. Enter settings shown in T able 4.2 . 5. Click SET to save the settings, and click BACK to return to the USERGROUP MANAGEMENT page .
balance group for an outgoing call. ) T runks with the same group ID must be put together , or the function will not work. ) If there is not any appropriate SIP trunk and PSTN trunks to select, come back later to revise selection once trunks have been created.
4.3.1 IP Phone The DEVICE PHONE MANAGEMENT page let s the administrator to cre ate IP Phone device s. Before a device can be reached from the IP PBX, the same account information has to be programmed into the device through the configuration inte rface enable d by the device.
Preference order of supported codec and p acket times of the phone. Codec Preference Enable V oice Activity Detection (V AD) V AD is a technique that detect s absence of audio and conserves bandwi dth by preventing the transmissi on of "silent packet s" over the network.
configuration side. Associated D evice Select the Device t his extension asso ciates with. Password Password of this extension. Same password must be configured on the device si de as well.
enable this since other DTMF modes require IP PBX being RTP relay server to support in-line transfer . DTMF Mode Choose preferred DTM F mode for this extension. Currently supported types include RF C2833, SIP INFO, and in-band tone. It must match configuration on the device si de.
T imeout T o Next Forward (Optional) Enter a period of time in seconds for ring s the extension in Unavailable Call Fo rward. Click to add the extension in Unavailable Call Forward and the time here into the list. Remove the extension of Unavailable Call Forward from the list by clicking .
3. Click UPDA TE . 4. Click BACK to see the edit information. 4.3.3.3 Delete an Analog Phone 1. Select a POTS Port . 2. Click DEL to remove the extension from the POTS Port . T able 4.3.3 FXS Extension Configuration Settings Field Description POTS Port FXS port index.
(Optional) Select Block Anonym ous Calls to block all calls without a Caller ID Selective Call Blocking (Optional) Block one or more calling numbers by typing the calling numbers and clicking . Removing the blocked numbers by clicking the number from the list, and then click .
4.4 Route Configuration A route is a destination number pattern for outbou nd call matching. A pattern consists of digit s 0-9 (including “-”), “*”, “#”, digit set, and wildca rd characters like “.”, “X”, “Z”, and “N”. T able 4.
4.4.3 Delete a R oute 1. Select a Route ID . 2. Click DEL to remove the route from the Route ID . T able 4.4.2 Route Configuration Setti ngs Field Description Route ID A unique ID containing alphabet s, numbers, and underscore only without spaces; 32 characters maxi mum.
routegroup s in the ROUTE GROUP MA NAGEMENT p age. Go to Service -> IP PBX Service , and click RELOAD to activate changes. 4.5.1 Add a Route Group 1. T ype a route group name and click ADD . 2. Click the route group in Group ID to see the settings.
can come back later to rev ise it, once the expected routes are added. 4.6 SIP T runk Configuration A SIP trunk refers to a SIP account on a remote call routing or gateway device.
Description Arbitrary description information. Dynamic Peer Select if the trunk is a passi ve trunk which means the registration will be from a dynamic remote peer . T ypical application is to accept registration from an IP PBX at a remote site with dynamic IP address.
directed to the corresponding extensi on derived by number manipulation. The SIP trunk numb ers is therefore regarde d as the direct line of the extension. ) If you set a DID extension in a trunk, then only that extension can use this trunk to call out, and all incoming calls to this trunk will connec t to that extension directly .
Advanced Settings Select to see more settings shown below . DTMF Mode Select a preferred DTMF mode, RFC 2 833 or SIP INFO , for this trunk in the list.
4.7 Analog PSTN T runk configuration (PC#1, PC#2 only) An Analog PSTN trunk group is a logical group of one or more FX O or FXS PSTN subscriber lines connecting to FXO and FXS ports on IP PBX. The ANALOG PSTN TRUNK MANAGEMENT page allows the admi nistrator to configure PSTN trunks.
Tr u n k P o r t s FXO and FXS port indices grou ped by this PSTN trunk, such as 1 or 1,2 or 1-3, etc. Maximum port index depends on the number of physical port s available. Description Arbitrary description information. Port Selection Click to search for an available port in the group.
) If selecting By Nu mbe r , the "number" being manipulated for extension DID is the called (destination) number . As a result, one should confirm what prefix, usually the ar ea code, would be given by the service provider side so that a corre ct stripping could be configured acco rdingly .
PSTN trunk. 4.8 ISDN PSTN T runk Configuration An ISDN PSTN trunk group is a logical group of one or more ISDN subscriber lines con necting to ISDN ports (RJ45) on IP PBX. Currently only Basic Rate Interface (BRI) ISDN se rvice is supported. BRI consists of two 64 kb/s B channels and one 1 6 kb/s D channel for a tot al of 144 kb/s.
Tr u n k P o r t s The Tr u n k P o r t s is the logical range of the sum of B and D channels. Each physical ISDN po rt occupies three T runk Ports, two B and one D channel s. User only needs to specify the B channel number here , since D channel is reserved in the 3 rd trunk port for each physical ISDN port.
therefore regarded as the di rect line of the extension. ) If you set a DID extension in trunk, then only that extension can use this trunk to call o ut, and all other user ’s call in this trunk will connect to that extension.
4.9 T erminal T runk Configuration (PC#1, PC#2 only) A SIP trunk terminal refers to a SIP account for a re mote SIP trunk to register with. It terminates SIP registration and invit ation from a remote IP PBX and re lay calls to local client s, PSTN trunks, or further SIP trunks.
T erminal Password Password of SIP trunk given on the other IP PBX for authentication. Language Preferred language for system instructio ns heard from the terminal.
5 Feature Configuration A feature is a logical entity presenting a function module of IP PBX, e.g. meet-me conferen ce, auto attendant, voice mail, music on hold, etc. Any conf iguration change to a f eature requires clicki ng RELOAD in Service -> IP PBX Service to take ef fect.
5.2.1 Add a Life Line P a tter n 1. Enter settings shown in T able 5.2 . 2. Click ADD to see the newly added pattern in the Line Pattern . 5.2.2 Delete a Life Line P atter n 1. Select a Line p attern . 2. Click DEL to remove the p attern from the Line Pattern .
2. Click ADD to add a new conference room. The newly added room should display in the Room Number . 5.3.2 Edit a Meet-me Conference 1. Edit settings shown in a row . 2. Click APPL Y at the end of the row to update the information. 5.3.3 Delete a Meet-me Conference 1.
5.4 Music On Hold Music-on-hold (MOH) i s used in several occasions fo r a single purpose—to co mfort the waiting party with music. One could upl oad some candidat e music files and pick one as the default one. Select Feature -> Music On Hold to manage MOH files.
or no answer could be configure d to enter voice ma il recording procedure. After leaving a message, a notification e-mail will be sent to the user owns the extension with or without the message in the form of an attached W A V file. The Message W aiting Indicator (MWI) on IP phones (if an y) will be lit.
authentication for outgoing mails. SMTP Server Passwo rd S pecify the account password if the SMTP server req uires authentication for outgoing mails. 5.6 Meet-me Prompt s (PC#1, PC#2, PC#3 only) This page allows repl acing built-in meet-me conference prompt s with user re cordings.
T able 5.7 Replaceable V oicemail System Prompts Prompt Description Login Welcome to v oice mail system, please enter your mailbox. Password Password. Incorrect Mailbox Login incorrect, mailbox? Good-bye Good-bye. Prerecording Introdu ction Press st ar (*) to cancel recordin g and return to the main menu.
The deleted worktime shall disappea r from the Group ID . T able 5.8 W orktime Configuration Settings Field Description Group ID A unique ID containing numbers only . Mode Select one of the three modes: 1: No work on weeken ds. 2: Work of f and on by turns on Saturdays.
• Choose Please enter a new exten sion followed by the # key from Prompt list in Action Dat a block. • Click the ADD next to the IVR Name box. • Click Cancel in the pop-up wind ow to confirm the Worktime setting is not required . • Now , Basic_ AA should be available in the IVR list of T runk p ages.
T o choose a language. Select Language T o go back to the previous layer . Return Node Information of the configured keys and a ctions. Click a node and DEL to delete the node and it s underlying structure. Child Rule If a Next Layer is selected, Child Rul e sets the key-action associations with the next-layer menu.
5.9.4 IVR Pr ompts Management One can upload customi zed IVR prompt s in Feature -> IVR, and cli ck IVR Prompt s Management tab. 5.9.4.1 Add an IVR Prompt 1. Select a language from the Language list. 2. Click Bro wse to find the expected recording in the local stora ge.
6 Example Provisioning This chapter introduces severa l practical configuration exam ples of IP PBX deployment. The configuration of IP PBX is very fl exible and the expressi veness of usergroups, routegroups, and trunks are scalable enough to su pport various network archi t ectures.
Figure 6-1 ․ There are sta ff phones in cube s and offi ces, and utility phones in public areas. ․ Each phone has one extensio n, and can call any extension without limit ation. ․ Only staf f phones can call o ut to PSTN with a prefix 9. ․ Incoming PSTN calls are answered by auto attend a nt and could be transferred to any extension.
6.3 Case II: T wo-site configuration This case describes the typical settings of a two-site configuration; say Comp any B headquarters B-HQ and its branch B-BR located in an other country . Assume each site has a DSL connection for Internet access. B-HQ has 4 PSTN subscrib er line s and B-BR has 2 lines as shown in Figure 6-2 .
Figure 6-2 Configuration step s in B-HQ: 1. Create usergroups nam ed st aff , utility , and ext-all . 2. Add st aff and utility in the Reachable User Groups of ext-all . 3. Create a user account for each st aff and assign it to userg roup st aff . 4. Create an additional user account nam ed public and assign it to usergroup utility .
10. Create a route, ext-br , with pattern “ 2XX ” and num ber of digit s stripped “ 0 ”, no prefix. 11. Create a routegroup, p stn-out , containing route pst n only . 12. Create a routegroup, to-br , containing routes pst n - b r and ext-br . 13.
7 Appendices 7.1 Keyp ad Default Settings for IP PBX IP PBX has some default keyp ad settings for general us ers to directly access functions via the keys on a phone. Keyp ad Description If extensions are in the same pickup group 19 , any extension in the pickup group can press *8 to pick up the call in ringing st ate .
101 1 Cannot set user's name. 1012 Cannot set user's password. 1013 Cannot set E-mail Address. 1014 Cannot set Attach V oicemail in E-mail Notification. 1015 Cannot set Description. 1016 Extension does not exist. 1022 Existed user in IP phone setting.
1052 Existed associated PSTN trunk of the usergro up. 1053 Cannot add the associated PSTN trunk of the usergroup. 1054 Cannot add the associated us ergroup of the PSTN trunk. 1055 Associated PSTN trunk of the usergroup does not exist. 1056 Cannot delete the associated PSTN trunk of the userg roup.
1087 Incorrect MAC address format. 1088 Cannot set 1st codec of Auto Client Conf. 1089 Cannot set 1st packet time of Auto Client Conf. 1090 Cannot set 2nd codec of Auto Client Conf. 1091 Cannot set 2nd packet time of Auto Client Conf. 1092 Cannot set 3rd codec of Auto Client Conf.
1 120 Cannot set extension’ s Selective Call Forward. 1 121 Cannot set extension’ s Block Anonymous Calls. 1 122 Cannot set extension’ s T ry Peer-to-peer RTP . 1 123 Enter an Extension Number . 1 124 Associated extension of IP phone does not exist.
1 154 Cannot set Pickup Group of the analo g phone. 1 155 Cannot set T .38 Enabled of the analog phone. 1 156 Cannot set voicemail st atus/pin of the analog phone. 1 157 The user ’s extension does not exist. 1 158 Unknown phone type of the extension.
3005 Cannot set DID pattern. 3006 Cannot set DID S tripping. 3007 Cannot add a new trunk. 3008 Cannot set Dynamic Peer . 3009 Cannot set SIP Proxy IP FQDN. 3010 Cannot set SIP Proxy Port. 301 1 Cannot set trunk’ s authentication. 3012 Cannot set trunk’ s p assword.
An important point after buying a device EnGenius SP-980 A SIP Gateway, Server, Client & Trunk (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought EnGenius SP-980 A SIP Gateway, Server, Client & Trunk yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data EnGenius SP-980 A SIP Gateway, Server, Client & Trunk - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, EnGenius SP-980 A SIP Gateway, Server, Client & Trunk you will learn all the available features of the product, as well as information on its operation. The information that you get EnGenius SP-980 A SIP Gateway, Server, Client & Trunk will certainly help you make a decision on the purchase.
If you already are a holder of EnGenius SP-980 A SIP Gateway, Server, Client & Trunk, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime EnGenius SP-980 A SIP Gateway, Server, Client & Trunk.
However, one of the most important roles played by the user manual is to help in solving problems with EnGenius SP-980 A SIP Gateway, Server, Client & Trunk. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device EnGenius SP-980 A SIP Gateway, Server, Client & Trunk along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
