EnGenius EWS360AP Access Point manual

Summary of contents each page of manual

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User M anual Business Solutions User M anual The Neutr on Series Dual Band Wir eless Managed Indoor A ccess P oin t EWS210AP | EWS310AP | EWS320AP | EWS360AP version 1.
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2 IMPORTANT To install your Access Point please refer to the Quick Installation Guide included in the product packaging..
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3 Table of Contents Chapter 1 Product Overview.................................................. 5 Introduction........................................................................................ 6 Key Features.....................................
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4 Glossary.................................................................................... 93 Appendix................................................................................100 Professional Installation Instructions.......................
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5 Chapter 1 Product Overview.
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6 The EnGenius Neutron series suite of Managed Indoor Access Points are enhanced -powered, long-range, Single or Dual Band concurrent Wireless 802.
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7 For more robust needs, the EWS360AP offers up to 450 Mbps on 2.4 GHz band and 1300 Mbps on the 5 GHz frequency band for faster le transfers and smoother video streaming, enabling it to deliver AC speeds and performance.
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8 Key Features • AccessPointMode/MeshAPMode*  (with Controller Interface) • Sectorized 3D Antenna (select models) • Dynamic Channel Optimization • Guest Network • Ban.
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9 Maximum data rates are based on IEEE 802.11 standar ds. Actual throughput and range may vary depending on distance between devices or trac and bandwidth load in the network. F eatures and specications subject to change without notice . T rademarks and registered trademarks are the pr oper ty of their respective owners.
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10 ThefollowingaretheMinimumSystemRequirementsinorderconguretheAccessPoint: • Computer with an Ethernet interface or wireless network capability • Windows OS (XP, Vista, 7), Mac OS X, or Linux-based operating systems • Web-Browsing Application (i.
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11 Quick Reference Guide Model EWS210AP EWS310AP EWS320AP EWS360AP RF RF: 2.4 GHz Fr equency Band RF: 2.4 and 5 GHz Frequency Band RF: 2.4 and 5 GHz Fr equency Band RF: 2.4 and 5 GHz Fr equency Band Standard IEEE 802.11b/g/n IEEE 802.11a/b/g/n IEEE 802.
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12 Tx Power Control: Adjust transmit power by dBm Conguration: Web-basedconguration(http) Firmware Upgrade: Via web browser, settings are reserved after upgrade Administrator Settings: Administrator Username and Password Change Reset Settings: Reboot (press and hold for 2 seconds).
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13 Auto Reboot: Reboot Access Point by minute, hour, day, or week Backup and Restore: Save and restore settings through Web interface CLI : Supports Command Line Interface Diagnosis: IP pinging statis.
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14 Physical Interface Dimensions & Weights EWS210AP Width: 6.36” Length: 6.36” Height: 1.64” Weight: 0.8 lbs. Dimensions & Weights EWS310AP Width: 6.
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15 Dimensions & Weights EWS320AP Width: 6.36” Length: 6.36” Height: 1.64” Weight: 0.8 lbs. EWS320AP - Front EWS360AP- Front Dimensions & Weights EWS360AP Width: 6.
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16 1. Mesh LED * 2. 5 GHz LED 3. Power LED 4. 2.4 GHz LED 5. Ethernet Port LED 6. Power LED 7. Reset Button: Press and hold for over 10 seconds to reset to factory default settings. 8. Ceiling/Wall Mount Slots: Using the provided hardware, the Access Point can be mounted to a ceiling or a wall.
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17 Compatibility YourNeutronSeriesWirelessAccessPointsupportsthefollowingNeutronSeriesEWSSwitchmodels * : EWS5912FP • 8-Port Layer 2 PoE+ Wireless Management S.
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18 Applications Wireless LAN (WLAN) products are easy to install and highly efcient. The following list describes some of the many applicati.
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19 Chapter 2 Connecting Your Access Point.
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20 Installation This section will guide you through the installation process. Placement of the Access Point is essential to maximize the its performance. Avoid placing the Access Point in an enclosed space such as a closet, cabinet, or stairwell. If there are any terms you are unfamilar with, please refer to the glossary on page 93.
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21 Connecting to the Neutron Series Switch A) Connect the supplied Power Cord to the EWS Switch and plug the other end into an electrical outlet. Verify the Power LED indicator is lit on the EWS Switch. Wait for the EWS Switch to complete boot up. It might take few minutes to complete the process.
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22 IP Address Conguration Windows XP, 7, 8 A) Onceyourcomputerison,ensurethatyourTCP/IPissetto On or Enabled . Open Network Connections and then click Local Area Connection . Select Internet Protocol Version 4 (TCP/IPv4) .
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23 B) Ifyourcomputerisalreadyonanetwork,ensurethatyouhavesetittoaStaticIPAddressontheinterface.Pleasellin  the IP address, Subnet Mask, and Default Gateway you would like to use based on how you utilizing the Access Point.
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24 Apple Mac OS X A) Go to System Preferences (it can be opened in the Applications folder or by electing it in the Apple Menu). B) Select Network in the Internet & Network section.
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25 E) Enter an IP address that is different from the AP and Subnet mask, then click OK. Note: Ensure that the IP address and Subnet mask are on the same subnet as the device. For example: EWS320AP IP address: 192.168.1.1  PCIPaddress:192.168.
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26 Wireless Management Switch Setup A) Open a web browser on your computer. In the address bar of the web browser, enter 192.168.0.239 and press enter . B) A login screen will appear. By default, username is admin and the password is password . Enter the current username and password of the Wireless Management Switch and then click Login .
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27 Device Management Locating Wireless Managed AP(s) A) Go to Device Management and select Access Points on the EWS Switch. All Managed AP(s) connected to the same network as the Wireless Management Switch will appear on the right side of the screen, under the Access Point AP(s) Detected list.
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28 General Settings A) Enter the Device Name for the Access Point so that you can differentiate itself if you plan to use more than one AP. B) Enter the Administrator acccount username and password to create an account that can access all features of the AP.
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29 Wireless Radio Settings AfterconguringtheGeneralSettingspage,youwillneedtoconguretheWirelessRadiosettings.Enterinformation pertainingtoeachfrequencybandthatappliestoyourAP.
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30 WLAN Settings 2.4/5 GHz Next,youwillneedtoconguretheWLANsettingsforeachband.ClickonanSSIDtoaccessBasic,Trafc,Fast Roaming,andSecuritysettings.Oncenished,click Save toapplythesettingstotheSSID.
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31 Adavnced Settings Next,youwillneedtoconguretheAdvancedsettingsfortheAccessPoint.Pleaserefertopage51forBandSteering, 66forFast.
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32 Managing A Wireless Management Switch ForfurtherSwitchcongurations,clickonSwitchatthetopleftofthedashboard.RefertotheWirelessManagement SwitchUserManualformoreinformationonthesecongurationsettings.
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33 Managing Wireless Managed Access Points The Managed AP(s) that are successfully being managed will be listed under the Managed AP(s) list. Click on the Device Name toaccesstoitscongurationsettings.
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34 Using the provided hardware, the EWS AP can be attached to a ceiling or wall. To attach the AP to a ceiling or wall using the mounting bracket: 1. Attachthemountingbrackettothewallorceilingusingtheprovidedwall/ceilingmountinghardwarekit.
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35 Attaching the AP to a ceiling using the provided T-Rail connectors: 1. Attach the T-Rail connectors to the bottom cover of the AP using the provided short screws. Note:TwosizesofT-Railconnectorsareincludedinthemountinghardwarekit:15/16in(2.
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36 2. Line up the connected T-Rail connectors with an appropriately sized rail and press the unit onto the rail until it snaps into place. Note: To protect your EWS AP, use the Kensington Security Slot to attach a cable lock (cable lock not included).
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37 Chapter 3 Conguration.
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38 Thissectionwillshowyouhowtocongurethedeviceusingtheweb-basedcongurationinterface. Default Settings Please use your Ethernet port or wireless network adapter to connect the Access Point. IP Address : 192.
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39 1. Openawebbrowser(InternetExplorer/Firefox/Safari)andentertheIPAddress http://192.168.1.1 . Note: If you have changed the default LAN IP Address of the Access Point, ensure you enter the correct IP Address. 2 . The default username and password are: admin .
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40 3 . If successful, you will be logged in and see the EWS AP User Interface Menu..
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41 Chapter 4 Overview.
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42 The Overview section contains the following options: • Device Status • Connections The following sections describe these options. Device Status The LAN Information section shows the Local Area Network settings such as the LAN IP Address, Subnet mask, Gate- way, DNS Address, DHCP Client, and STP status.
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43 TheWirelesssLANInformation2.4GHz/5GHzsectionshowswirelessinformationsuchasOperatingMode,Frequen - cy, and Channel. Since the EWS AP supports multiple-SSIDs, information about each SSID and security settings are displayed.
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44 Connections Clicking the Connections link under the Device Status section displays the list of clients associated to the EWS AP’s 2.4GHz/5GHzbands,alongwiththeMACaddress,TX,RXandsignalstrengthforeachclient.
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45 Chapter5 Network.
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46 This page allows you to modify the device’s IP settings and the Spanning Tree settings. Enabling the Spanning Tree Protocol will prevent network loops in your LAN network.
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47 IPv6 Settings Link-Local Address Check this if you want to use a Link-Local Address. A Link-Local Address is a network address that is valid for commu- nications within the network segment or the broadcast domain that the host is connected to. IP Address Displays the IPv6 IP Address of this device.
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48 Spanning Tree Settings Status Enables or disables the Spanning Tree Protocol feature. The Spanning Tree Protocol (STP) prevents loops from being formed when switches or bridges are interconnected via multiple paths Hello Time SpeciesBridgeHelloTime,inseconds.
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49 Priority SpeciesthePriorityNumber.Asmallernumberhasgreaterpriority. Save Click Save toconrmthechanges..
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50 Chapter 6 Wireless.
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51 This page displays the current status of the Wireless settings for the AP. Wireless Settings Device Name Enter a name for the device. The name you type appears in SNMP management. This name is not the SSID and is not broadcast to other devices. Country/Region SelectaCountry/Regiontoconformtolocalregulations.
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52 Wireless Mode Supports802.11b/g/nmixedmodein2.4GHzand802.11ac/nmixedmodein5GHz. Channel HT Mode Thedefaultchannelbandwidthis20/40MHz.Thelargerthechannelbandwidth,thebetterthetransmissionquality andspeed.
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53 Channel Select the channel appropriate for your country’s regulation. Transmit Power Select the transmit power for the radio. Increasing the power improves performance, but if two or more access points are operating in the same area on the same channel, it may cause interference.
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54 2.4 GHz/5 GHz SSID Prole UnderWirelessSettings,youcanedittheSSIDproletotyourneeds.Click Edit under the SSID you would like to make changes to.
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55 Enable Checkthisoptiontoenablethisproleforclientuse. SSID SpeciestheSSIDnameforthecurrentprole. Security DisplaystheSecurityModetheSSIDuses.Youcanclick Edit to change the security mode.
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56 Wireless Security TheWirelessSecuritysectionletsyouconguretheEWSAP’ssecuritymodes:WEP,WPA-PSK,WPA2-PSK,WPA- PSK Mixed, WPA-Enterprise, WPA2-Enterprise and WPA Mixed Enterprise. It is strongly recommended that you use WPA2-PSK .
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57 Key Length Selectthedesiredoptionandensurethewirelessclientsusethesamesetting.Yourchoicesare:64,128,and152- bit password lengths. Default Key Selectthekeyyouwishtobedefault.
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58 WPA-PSK/WPA2-PSK (Pre-Shared Key) Encryption SelecttheWPA/WPA2encryptiontypeyouwouldliketouse.AvailableoptionsareBoth,TKIP(TemporalKeyIntegri - ty Protocol) and AES(Advanced Encryption Standard). Please ensure that your wireless clients use the same settings.
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59 WPA/WPA2-Enterprise Encryption SelecttheWPA/WPA2encryptiontypeyouwouldliketouse.AvailableoptionsareBoth,TKIP(TemporalKeyIntegri - ty Protocol) and AES(Advanced Encryption Standard). Please ensure that your wireless clients use the same settings.
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60 Radius Secret Enter the secret required to connect to the Radius server. Radius Accounting Enables or disables the accounting feature. Radius Accounting Server Enter the IP address of the Radius accounting server. Radius Accounting Port Enter the port number used for connections to the Radius accounting server.
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61 Wireless MAC Filter The Wireless MAC Filter feature is used to allow or deny network access to wireless clients (computers, tablet PCs, NAS,smartphones,etc.)accordingtotheirMACaddresses.YoucanmanuallyaddaMACaddresstorestrictpermis - sion to access the AP.
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62 Trafc Shaping TrafcShapingregulatestheowofpacketsleavinganinterfacetodeliverimprovedQualityofService. Enable Trafc Shaping SelecttoenableordisableWirelessTrafcShapingfortheAP.
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63 Guest Network The Guest Network feature allows administrators to grant Internet connectivity to visitors or guests while keeping other networked devices (computers and hard drives) and sensitive personal or company information private and secure. Enable SSID Select to enable or disable SSID broadcasting.
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64 Hidden SSID Check this option to hide the SSID from broadcasting to discourage wireless users from connecting to a particular SSID. Client Isolation Check this option to prevent wireless clients associated with your Access Point to communicate with other wireless devices connected to the AP.
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65 Automatic DHCP Server Settings Starting IP Address SpeciesthestartingIPaddressrangefortheGuestNetwork. Ending IP Address SpeciestheendingIPaddressrangefortheGuestNetwork. WINS Server IP SpeciestheWINSServerIPaddressfortheGuestNetwork.
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66 Fast Handover WithFastHandoverenabled,theAPwillsendadisassociationrequesttothewirelessclientandletitndanother APtohandoverandassociateupondetectingthewirelessclient’sRSSIvalueaslowerthanspecied.
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67 Management VLAN Settings This section allows you to assign a VLAN tag to packets. A VLAN is a group of computers on a network whose soft- warehasbeenconguredsothattheybehaveasiftheywereonaseparateLocalAreaNetwork(LAN).
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68 Chapter 7 Management.
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69 This page allows you to assign the Contact Details, Location, Community Name, and Trap Settings for Simple Net- work Management Protocol (SNMP). This is a networking management protocol used to monitor network attached devices. SNMP allows messages (called protocol data units) to be sent to various parts of the network.
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70 Location Speciesthelocationofthedevice. Port Displays the port number in use for the device. Community Name (Read Only) SpeciesthepasswordfortheSNMPcommunityforreadonlyaccess. Community Name (Read/Write) SpeciesthepasswordfortheSNMPcommunitywithread/writeaccess.
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71 Auth Protocol Select the Authentication Protocol type: MD5 or SHA . MD5: Message-Digest algorithm, a 128-bit typically expressed in text format as a 32 digit hexadecimal number. SHA: Secure Hash Algorithm, a 160-bit hash value typically expressed in text format as a, 40 digits hexadecimal number.
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72 CLI/SSH Settings Mostuserswillcongurethedevicethroughthegraphicaluserinterface(GUI).However,forthosewhopreferan alternative method there is the Command Line Interface (CLI). The CLI can be accessed through a command console, modem, or Telnet connection.
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73 HTTPS Settings Hypertext Transfer Protocol Secure (HTTPS) is a communications protocol for secure communication over a computer network with especially wide deployment on the Internet.
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74 Email Alerts The Access Point will send email alerts when the AP’s settings have been changed for your convenience. Status Check to enable the Email Alert feature. From Enter the sender address you would like to use. To Enter the recipient address.
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75 Date and Time Settings This page allows you to set the internal clock for the AP. To access the Date and Time settings, click Time Zone un- der the Management section. Manually Set Date and Time Manually specify the date and time. Synchronize with PC Click to Synchronize the AP with the computer’s internal clock.
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76 Automatically Get Date and Time Enter the IP address of an NTP server or use the default NTP server to have the internal clock set automatically. Time Zone Choose the time zone you would like to use from the drop-down list. Enable Daylight Savings Check the box to enable or disable daylight savings time for the AP.
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77 Auto Reboot Settings YoucanspecifyhowoftenyouwouldliketoreboottheAP. Status Enables or disables the Auto Reboot feature. Timer SpeciesthetimeandfrequencyinrebootingtheAPbyMin,HourandDay.
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78 Wi-Fi Scheduler Use the Scheduler feature to reboot the AP or control the wireless availability of the AP on a routine basis. The Scheduler feature relies on the GMT time setting acquired from a Network Time Protocol (NTP) server. For details on how to connect the AP to an NTP server, see Date and Time Settings on the previous page.
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79 Status Enables or disables the Wi-Fi Scheduler feature. Wireless Radio Select 2.4 GHz or 5 GHz to use the Wi-Fi Scheduler feature on that particular frequency band. Note: 5GHzoptionsarenotavailableforthe EWS210AP model. SSID Selection Select a SSID to use for the Wi-Fi Scheduler feature.
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80 This section allows you to analyze the connection quality of the AP and trace the routing table to a target in the network. Ping Test Parameters Target IP/Domain Name Enter the IP address or Domain name you would like to use for the target. Ping Packet Size Enter the packet size of each ping.
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81 Traceroute Parameters A Traceroute is a network diagnostic tool for displaying the route (path) and measuring transit delays of packets across an Internet Protocol (IP) network. A Traceroute Test can be run to discern if there are any packet delays across the network.
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82 Speed Test Parameters Target IP/Domain Name Enter an IP address or domain name you wish to run a Speed Test for. Time Period Enter the time in seconds that you would like the test to run for and in how many intervals. Start Click to start the Speed Test.
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83 LED Control ThissectionallowsyoutocontroltheLEDcontrolfunctionsfortheAP:PowerStatus,LAN,2.4GHzWLAN,and5GHz WLAN interface. Note : The5GHzWLANLEDinterfaceoptionisnotapplicablefortheEWS210AP.
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84 Device Discovery Under Device Discovery, you can choose for the AP to automatically scan for local devices to connect to. Click Scan to begin the process.
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85 Chapter 8 Maintenance.
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86 This page allows you to change the EWS AP username and password. By default, the username is admin and the password is admin . The password can contain from 0~12 alphanumeric characters and is case sensitive . Administrator Username Enteranewusernameintheentryeld.
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87 This page allows you to upgrade the Firmware of the EWS AP. Please visit www.engeniustech.com to see the most currentrmwareversionavailableforyourmodel. To Perform a Firmware Upgrade: 1. Click the Browse… buttonandnavigatetheOSFileSystemtothelocationoftheFirmwareupgradele.
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88 Thispageallowsyoutosavecurrentsettingcongurationsforthedevice.Whenyousavethecongurations,you canalsoreloadthesavedcongurationsintothedevicethroughtheRestoreNewSettingsfeaturefromalefolder.
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89 User Settings Backup Settings as Default Click Backup tobackupanyuseraccountdefaultsettingsfortheAPtoalefolder. Restore to User Default Click Restore to return to factory default user account settings for the AP.
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90 This page allows you to setup the System Log and local log functions of the AP. Click Log under Systems Manager to open up the System Log page. System Log Status Enables or disables the System Log feature. Log Type Select the Log Type mode you would like to use.
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91 In some circumstances, you may be required to force the device to reset. Click on Reboot the Device to reboot the AccessPoint.IfanissuearisesthatyouneedtorestoretheAPtoitsoriginalfactorydefaultsettingsandcongura - tions, click on Restore to Factory Default .
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92 To logout of your account, click Logout .Awarningwindowwillpopuptoconrmyourchoice.Click OK to logout. Logout.
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93 Glossary.
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94 6to4 6to4 allows IPv6 packets to be transmitted over an IPv4 network. ACL TheAccessControlListspecieswhichusersorprocessesaregrantedaccesstoobjects,as well as which operations are allowed.
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95 DNS A Domain Name System is a hierarchical distributed naming system for computers, services, or any resource connected to the Internet or a private network. Th is a llo ws t he re co gni ti on ofdomainnamessuchaswww.yahoo.cominsteadof98.
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96 GUI Graphical User Interface. User environment that uses pictorial as well as textual representa- tions of the input and output of applications and the hierarchical or other data structure in which information is stored.
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97 Mesh Mode Mesh Networks are a network topology in which each node (called a mesh node) relays data for the network. All nodes cooperate in the distribution of data in the network.
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98 RAM RandomAccessMemory.Agroupofmemorylocationsthatarenumericallyidentiedtoallow high speed access by a CPU.
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99 VLAN A Virtual Local Area network allows a network manager to logically segment a LAN into differ- ent broadcast domains. Since this is a logical segmentation and not a physical one, worksta- tions do not have to be physically located together.
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100 Appendix.
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101 Professional Installation Instruction 1. Installation Personnel Thisproductisdesignedforspecicapplicationandneedstobeinstalledbyaqualiedpersonnelwho has RF and related rule knowledge. The general user shall not attempt to install or change the set- tings.
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102 Instructions D’installation Professionnelle 1. Installation Ceproduitestdestineaunusagespeciqueetdoitetreinstalleparunpersonnelqualiemaitrisant les radiofrequences et les regles s’y rapportant.
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103 Federal Communication Commission Interference Statement This equipment has been test ed and found to c omply with the limits for a Class B dig ital device, pursuan t to P ar t 15 of the FCC Rules . These limits are designed to pr ovide reasonable pr otec tion against harmful interference in a r esidential installation.
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104 Industry Canada Statement This device complies with RSS-210 of the Industr y Canada Rules . Operation is subjec t to the f ollowing two conditions: (1) This device may not cause harmful interference , and (2) this device must accept any int er fer ence received , including inter ferenc e that may cause undesired operation.
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105 Europe – EU Declaration of Conformity This device complies with the essen tial requir ements of the R&T TE Directive 1999/5/EC. The following test methods ha ve been applied in or der to pro.
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106 This device is a 5GHz wideband transmission system (tr ansceiver), intended f or use in all EU member states and EFT A countries, ex cept in F rance and Italy where restrictive use applies.
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107 F rançais [Fr ench] P ar la présente [nom du fabricant] déclare que l’appareil [type d’appareil] est conf orme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.

Read the EnGenius EWS360AP manual - avoid problems

An important point after buying a device EnGenius EWS360AP (or even before the purchase) is to read its user manual. We should do this for several simple reasons:

to know how to properly use the device
to know how to perform maintenance/ periodic checks of correct operation of the product EnGenius EWS360AP
to know what to do in case of failure EnGenius EWS360AP

If you have not bought EnGenius EWS360AP yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data EnGenius EWS360AP - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, EnGenius EWS360AP you will learn all the available features of the product, as well as information on its operation. The information that you get EnGenius EWS360AP will certainly help you make a decision on the purchase.

If you already are a holder of EnGenius EWS360AP, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime EnGenius EWS360AP.

However, one of the most important roles played by the user manual is to help in solving problems with EnGenius EWS360AP. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device EnGenius EWS360AP along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center

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