Instruction/ maintenance manual of the product V8.3 Eicon Networks
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www .eicon.com/divaserver Diva Server for Windows v8.3 Reference Guide.
www .eicon.com/divaserver T wentyfirst Edition (March 2007) 206-339-21 COPYRIGHT NOTICE AND LEGAL DISCLAIMER Copyright © 2001-2007 Dialogic Cor poration. All Rights Reserved . Y ou may not reproduce this document in whole or in part without permi ssion in writing from Dialogic Corporation.
www .eicon.com/divaserver Dialogic Corporation License Agreement for use of sof tware (“Agreement”) This is an Agreement betw een you, the Company , and your Affili ates (referred to in some insta.
www .eicon.com/divaserver • Y ou transfer possession of any copy , modifica tion or merged portion of the Program or documentation to another p arty in any way other than as expre ssly permitted in this License Agreement, this license is automaticall y terminated.
www .eicon.com/divaserver No Liability for Consequential Damage In no event shall Dialogic, its subsidiaries, direct ors, employees or suppliers be liable for any damages whatsoever (including wi thou.
Content s www .eicon.com/divaserver About This Online Guide ............... ..................................... .......................... 8 How to use this online guide . .............................................................................
www .eicon.com/divaserver Customer Services ......................... ..................................... ........................ 75 Eicon Networks Supplier .......... ....................................................... ...................... 75 Eicon Networks Help Web .
About This Online Guide 8 CHAPTER 1 About This Online Guide How to use this online guide • T o view a section, click the corresponding blue underlined phrase in the table below . • T o view a topic that contains further inform ation, click the corresponding blue underlined phrases in this guide.
About Diva Server for Windows 9 CHAPTER 2 About Diva Server for Windows Diva Server for Windows enables you to use yo ur Eicon Diva Server adapter with Microsoft Windows 2000, Windows XP , or Windows Server 2003.
About Diva Server for Windows 10 • Support for CAPI-based applications thr ough CAPI 2032.DLL and CAPI 20.DLL (32-bit and 16-bit versions) for Windows 2000, Windows XP , or Windows Server 2003 • S.
About Diva Server for Windows 1 1 • Call Rate Limiter: Limitation of the amount of outgoing calls per second. Some switches may require limitation of calls in order to grant st ability of the PSTN network RAS features Note: RAS is the Routing and Remote Access Service of Windows 2000, Windows XP , or Windows Server 2003.
About Diva Server for Windows 12 • Automatic detection of ISDN service, synchronous/asynchronous framing and B-channel protocol • Synchronous/asynchronous conversion • Encryption, data compressi.
About Diva Server for Windows 13 • Dynamic anti-jitter buffering • Comfort noise generation (CNG) • V oice activity detection (V AD) • Support for color fax via CAPI • Support for JPEG forma.
About Diva Server for Windows 14 Supported Hardware Diva Server for Windows suppo rts the following Diva Server adapters (max. eight Analog, BRI, 4BRI, PRI, 2PRI or four 4PRI in one computer): ISDN BRI adapters ISDN PRI adapters • Diva Server 2FX • Diva Server V -BRI-2 • Diva Server BRI-2M 2.
About Diva Server for Windows 15 Multiport PRI adapters Analog adapters Requirement s for sof tware installation For the installation of Diva Server for Win dows, the following requirement s have to b.
About Diva Server for Windows 16 Information on inst alling downloaded software If you downloaded the Diva Server for Windows software from the Eicon W eb site, please note the following: • Extract the files to your hard disk drive. Do not change the directory structure of the extracted files.
Software Inst allation 17 CHAPTER 3 Sof tware Inst allation Y ou should not attempt to install the software for your Diva Server adapter at the same time as the operating system. Basic driver support for most Diva Server adapters is provided by the Microsoft operating system.
Software Inst allation 18 Windows Server 2003 • If you are installing one of the following adapters, see Inst alling fully detected Diva Server adapters under Windows Server 2003 on page 23: • If .
Software Inst allation 19 Inst alling fully detected Diva Server adapters under Windows XP 1. After you have inst alled your Diva Serv er adapter as described in the printed installation guide that came with your adapter or that you downloaded from the Eicon Web site, st art your computer .
Software Inst allation 20 5. The ‘ISDN Multisubscriber Numbers’ box is displayed: Y ou may enter the MSNs or the extension r ange that you want to assign to RAS here. It is recommended to assign the MSNs or extension range later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration.
Software Inst allation 21 6. If you are using a North American switch type and a Diva Serv er PRI adapter , the ‘ISDN Phone Number Information’ box is displayed: Y ou may enter the phone numbers that you want to assign to RAS here.
Software Inst allation 22 7. If you are using a North American switch type and a Diva Serv er BRI adapter , the ‘ISDN Phone Number and SPID Info rmation’ box is displayed: Y ou may enter the phone number and SPID (Service Profil ID) that you want to assign to RAS here.
Software Inst allation 23 Inst alling fully detected Diva Server adapters under Windows Server 2003 1. After you have inst alled your Diva Serv er adapter as described in the printed installation guide that came with your adapter or that you downloaded from the Eicon Web site, st art your computer .
Software Inst allation 24 5. If you are updating the drivers from the Diva Server Software Suite CD-ROM, the ‘License Agreement’ box appears. Read the license agreement carefully . If you accept it, select ‘I accept the above license agreem ent’ and click ‘Next’.
Software Inst allation 25 7. If you have a Diva Server Analog adapter in stalled, the ‘Default Analog Switch T ype’ box appears. In the ‘Analog Switch T ype’ bo x, select the region where you use your adapter .
Software Inst allation 26 8. In the ‘Installation Mode’ box, select if y ou want to inst all the adapter in default mode, customized mode, or secure mode. • If you select ‘Default installation’, t he Remote Access Service and CAPI are installed.
Software Inst allation 27 9. In the ‘Security Settings’ box, all possible services and interfaces are selected. Disable the services or interfaces you do not want to use for security reasons. Y ou can set a password to prevent unauthorized us ers from changing the settings.
Software Inst allation 28 10. In the ‘Services and Interface Selection’ box , select the services and interfaces you need for your system. If you selected ‘Secure In stallation’, the services and interfaces you disabled in step 9 on p age 27 cannot be selected anymore.
Software Inst allation 29 12. In the ‘Incoming Call Policy’ box, select how to handle incoming calls. Click ‘Next’. 13. In the displayed dialog box, the selected options are listed. Click ‘Back’ if you need to change the settings. Click ‘Next’ to copy the appropriate files to your system.
Software Inst allation 30 This message indicates only that the Diva Server for Windows software does not yet have Microsoft certification. This does not pr event a correct inst allation of the software. Official final releases of Diva Server for Windows Sof tware are Microsoft certified and this message does not appear .
Software Inst allation 31 Inst alling Diva Server adapters detected as ‘New Hardware’ The installation procedure of Diva Server adapters detected as ‘New Hardware’ depends on your operating system: • If you are installing the Diva Serv er adapter under Windows 2000, see T o install the Diva Server adapter under Windows 2000: below .
Software Inst allation 32 5. In the ‘Locate Driver Files’ box, select ‘S pecify a location’. Disable all other options. Click ‘Next’. 6. In the displayed dialog box enter the path to the i.
Software Inst allation 33 9. In the ‘ISDN Switch T ype or D-channel Prot ocol’ box, select the switch type as specified by your ISDN service prov ider , for example European ISDN (DSS1).
Software Inst allation 34 Y ou may enter the MSNs or the extension r ange that you want to assign to RAS here. It is recommended to assign the MSNs or extension range later on in the Diva Server Configuration Manager because it provides a complete overview of the number configuration.
Software Inst allation 35 12. If you are using a North American switch type and a Diva Serv er PRI adapter , the ‘ISDN Phone Number Information’ box is displayed: Y ou may enter the phone numbers that you want to assign to RAS here.
Software Inst allation 36 T o install the Diva Server adapter under W indows XP and Windows Server 2003: 1. After you have inst alled your Diva Serv er adapter as described in the printed installation guide that came with your adapter or that you downloaded from the Eicon Web site, st art your computer .
Software Inst allation 37 3. In the displayed dialog box, select ‘Searc h for the best driver in these locations’. Select ‘Include this location in the s earch’.
Software Inst allation 38 5. In the ‘ISDN Switch T ype or D-channel Prot ocol’ box, select the switch type as specified by your ISDN service prov ider , for example European ISDN (DSS1).
Software Inst allation 39 Note: If you configure and assign no ISDN numbers at all, neither in the ISDN wizard nor later on in the Diva Server Configuration Manager , RAS accepts all incoming calls.
Sof tware Configuration 40 CHAPTER 4 Sof tware Configuration Configuration with inst alled hardware After you inst alled your Diva Server adapt er and the adapter drivers as described in Software Inst allation on p age 17, you can st art the Diva Server Configuration Manager: 1.
Sof tware Configuration 41 When you are using a North-American protoc ol with a Diva Server BRI adapter , you must always assign ISDN numbers because otherwise incoming calls cannot be accepted (see ‘Binding Properties’ in the Diva Server Configuration Manager Online Help (DSMain.
Sof tware Configuration 42 • Or enter the path to the configurat ion file on the hard disk, for example: C:TempISDNDisrvcfg.EXE (where C: is the har d disk drive letter). Click ‘OK’. 3. The Configuration Manager is disp layed with no components at all: 4.
Dial-Up Networking and RAS Administration 43 CHAPTER 5 Dial-Up Networking and RAS Administration In the terminology used by the Remote Access Service, the calling station is referred to as the Client and the called station as the Server .
Dial-Up Networking and RAS Administration 44 6. In the ‘Network Connection T ype’ box, select ‘Dial-up to private network’. Click ‘Next’. T o continue with the configuration go to step 7 on page 46 . Under Windows XP and Windows Server 2003: 1.
Dial-Up Networking and RAS Administration 45 5. In the ‘Network Connection T ype’ box, select ‘Connect to the network at my workplace’. Note: The screen might be slightly different under Windows Server 2003. Click ‘Next’. 6. In the ‘Network Connection’ box, select ‘Dial-up connection’ and click ‘Next’.
Dial-Up Networking and RAS Administration 46 Under Windows 2000, Windows XP , and Windows Server 2003: 7. If you have configured more than one port fo r outgoing calls, you must specify a port: Select a port, for example ‘ISDN channel - Eicon Diva Server BRI-2M’ to dedicate a line to this outgoing connection.
Dial-Up Networking and RAS Administration 47 9. In the ‘Phone Number to Dial’ box, enter the phone number of the server . If the server is configured to use subadd resses, you must specify the app.
Dial-Up Networking and RAS Administration 48 Designation Description Framing ^HDLC synchronous HDLC ^X.75 synchronous X.75 ^ASYNC additional information asynchronous ^SYNC additional info rmation synchronous Services ^XP synchronous HDLC transparent (st andard) ^V .
Dial-Up Networking and RAS Administration 49 Click ‘Next’. 10. In the ‘Connection Availability’ box, select if the connection should be made available to all users or only to yourself.
Dial-Up Networking and RAS Administration 50 Under Windows 2000 and Windows XP: T o observe the progress of an active conn ection, click ‘S tart > Settings > Network and Dial-up connections’ and right-click the connection. Select ‘S tatus’ (see also R AS status on page 56).
Dial-Up Networking and RAS Administration 51 RAS server setup Note: Windows XP Professional allows you to set up an incoming connection that can accept up to three incoming calls. T o do so , start the ‘New Connection Wizard’ and select ‘Set up an advanced connection > Accept incoming connections’.
Dial-Up Networking and RAS Administration 52 5. In the ‘Remote Access Server Setup’ bo x, select the option ‘Set up an advanced remote access server ’. Click ‘Next’. 6. In the ‘Remote Client Protocols’ box, verify if all protocols required for remote clients are installed.
Dial-Up Networking and RAS Administration 53 4. In the ‘Configuration’ dialog box, se lect ‘Remote access (dial-up or VPN)’. Click ‘Next’. 5. In the ‘Remote Access’ box, select whet her the server should receive VPN and/or dial-up connections.
Dial-Up Networking and RAS Administration 54 T o configure access authorizations for the RAS server: 1. Under Windows 2000 and Windows XP: Click ‘S tart > Programs > Administra tive T ools > Computer Management’. Under Windows Server 2003: Click ‘S tart > Administrative T ools > Computer Management’.
Dial-Up Networking and RAS Administration 55 • Control access through Remote Access Policy Depending on the Remote Access Policy , dial-in permission is granted or denied to the user . For further information on Re mote Access Policies, see your Windows documentation.
Dial-Up Networking and RAS Administration 56 RAS st atus T o monitor a currently active connection: 1. T o monitor the status of a currently ac tive outgoing connection, right-click the connection. Select ‘S tatus’. 2. The ‘RAS S tatus’ monitor is displayed: T o monitor a connection each time it is active: 1.
Dial-Up Networking and RAS Administration 57 3. In the properties dialog bo x, click the ‘General’ tab: Check the option ‘Show icon in ta skbar when connected’. Click ‘OK’. 4. Each time, when the connection is active, an icon is displayed in the Windows taskbar .
Dial-Up Networking and RAS Administration 58 4. Double-click the port for which you wa nt to display the ‘Port S tatus’..
Uninstalling 59 CHAPTER 6 Uninst alling If you want to uninstall all inst alled Diva Server adapters and related software, use Diva Server Uninstall as described below . If you do not want to uninstall all Diva Server adapters, use the Device Manager as described on page 60 .
Uninstalling 60 4. In the displayed dialog box, select if you w ant to shut down or restart your computer now or later . Click ‘Finish’, to complete the process. Diva Server adapter uninst allation with Device Manager: 1. Under Windows 2000 and Windows XP: Click ‘S tart > Settings > Control P anel’.
Maintenance T ools 61 CHAPTER 7 Maintenance T ools Diva Server for Windows offers the following to ols for testing your connection and controller on your adapter , and diagnosing and solving pr oblems.
Maintenance T ools 62 If Diva Server Line T est does not return an error , but you cannot get your Diva Server adapter to work properly , there might be a problem in the configuration of the application you are using with your Diva Server adapt er (such as Dial-Up Networking or faxing software).
Management T ools 63 CHAPTER 8 Management T ools Diva Server Management Diva Server Management is integrated in to the Microsoft Management Console (MMC) via a snap-in. Y ou may create your own set of management, for in stance the Device Manager combined with the Diva Server Management.
Features 64 CHAPTER 9 Features Diva Server adapters provide different featur es and cap abilities with Diva Server for Windows. The interfaces supported by Di va Server adapters are as follo ws. However , not all features may be available on all the supported interfaces.
Features 65 Features of Diva Server ISDN adapters Features via interface: IDI WA N MiniPort COM Port CAPI 2.0 T API B-channel related: T ransparent HDLC, 64/56 7) k b p s •••• • 6) T ransparent (V oice) • • • X.75 64/56 7) k b p s •••• • 6) T .
Features 66 Resolution: standard , fine, super-fine, ultra-fine 1)9) •• DTMF tone detection and transmission 3) •• • DTMF clamping 10) •• On-board switching and conferencing (via line in.
Features 67 1) Features are not available with Di va Server PRI-0M, Diva Server PRI/E1/T1, and all versions of Diva Server T1/PRI adapters. 2) CAPI 2.0 supports X.25 in the B- and D-c hannel, permanent virtual connections (PVC) and switched virtual connections (SVC), and multiple logica l connections per B-channel.
Features 68 On-board switching and conferencing Some switches do not offer supplement ary serv ices such as call transfer , overlap sending, three-party conference, or large conference.
Features 69 1) Conference functionality is limited to eight particip ants. Supplement ary services The Diva Server for Windows software suppor t s basic call services for all switch types that are available in the Diva Server Configur ation Manager .
Features 70 CLIP (calling line identification presentation) •• • • CLIR (calling line identification restriction) •• • • COLP (connected line identification presentation) •• • .
Features 71 1) HOLD is not a standard supplementary serv ice for Euro-ISDN PRI, nevertheless some PBXs support call hold and retrieve. 2) HOLD is not defined in Q-Sig but co rresponding procedures are available. 3) Call transfer is only possibl e if path replacement works.
Features 72 Features of Diva Server Analog adapters Call control features • Dial tone detection • Dial pulse detection • Pulse dialing • T one (DTMF/MF) dialing • Busy tone detection • Rin.
Features 73 • Full-duplex voice, ‘barge-in’ • V oice activity detection • Silence detection • Human talker detection • Fax signal detection • G .168 echo cancellation, up to 128 ms tail length • Recording automatic gain control (AGC) •P i t c h c o n t r o l • Audio tap V o ice over IP support • G .
Features 74 • Fax polling/ Fax on demand • Reversal of fax direction • Fax password • Fax sub addressing • New fax header line • Page formats: ISO A4, B4, A3 • S tandard, fine, super-fine and ultra-fine resolution • Color fax (JPEG-format) Dat a modem features • V .
Customer Services 75 CHAPTER 10 Customer Services Eicon Networks provides various possibilities to obtain technical support for your Eicon Networks product.
Customer Services 76 • Online training for ISDN, Diva Server API, a nd X.25 primarily 1st level technical support people, but much of the course is also suitable for a non-technical audience.
An important point after buying a device Eicon Networks V8.3 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Eicon Networks V8.3 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Eicon Networks V8.3 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Eicon Networks V8.3 you will learn all the available features of the product, as well as information on its operation. The information that you get Eicon Networks V8.3 will certainly help you make a decision on the purchase.
If you already are a holder of Eicon Networks V8.3, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Eicon Networks V8.3.
However, one of the most important roles played by the user manual is to help in solving problems with Eicon Networks V8.3. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Eicon Networks V8.3 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
