Instruction/ maintenance manual of the product AVN4430 Eclipse - Fujitsu Ten
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O WNER'S MANU AL DVD-Video / USB Multi-Sour ce Receiver / 4.3" Portable Navigation / Built-in Bluetooth ® wireless technology We appreciate y our purchase of this receiver . Please read through this manual f or correct operation. We suggest that after reading it y ou keep this manual in a safe place f or future ref erence.
The symbols described below are found in this instruction manual as well as on the device itself to insure its pr oper and safe usage and to prevent injury or damage to property . Make sure you understand the meaning of these symbols before r eading the rest of this manual.
1 T able of Content s Before Use 1. Safety precautions ........ ............................ .............. ............ 8 2. Before use .............. ................................. .......................... 12 Discs ........... .................
2 Illumination ........................... .......................................................................................... 26 Voice guidance .................................................................................... ..............
3 Selecting a Preset Channel ...................................................................................... ...... 35 Touching a Preset Switch..... .......................................................................................... 35 Selecting a Radio Band.
4 Displaying informatio n about the current b roadcast on the sub-display ................... ................. ................. ................. ................. ........... 42 4. Using the CD Player .... ..........................................
5 When Playing Back CD-R/RW ....................................................................................... 55 6. Using the USB Music File Player .. ................................... 56 Playing USB Music Files .................. ............
6 Disc Menu Operations.............. ................. ................. ................ ................. ...... 66 Finding a Desired Vi deo...................... .................... ................. ................ ......... 66 Finding by Chapter .
7 Pausing............... ................. ................. ................. ................. ................. ........... 81 Repeatedly Playing the Same Mu sic File ......................... .................... ........... 81 Random Play of Music Fi les .
8 8 Before Use Safety prec autions WARNING ● Do not modify this system for any uses other than that specified herein. Also, do not deviate from the installation procedures described herein; Eclipse .
9 9 ● Do not disassemble or alter this main unit. Do ing so may result in an accident, fire or shock. ● Do not let water or foreign ob jects enter the internal parts of this main unit. Doing so may result in smoke, fire or shock. ● Do not use when main unit is malfunctioning (the screen is not lit or no sound comes out).
10 10 Safety prec autions Before Use CAUTION ● Wiring and installing this main unit requires exper tise and experience. Prof essional installation is recommended. Consult with your dealer or a professional installation expert. Incorrect wiring may damage the main unit or interfer e with safe operation of the vehicle.
11 11 IMPORTANT ● When there is a lot of vibration – when drivi ng on a bad road for example – the main unit may become inoperable due to it not being able to read data from the disc. ● Condensation may accumulate on the lens, with the function requiring reading of CDs and DVDs, immediately after turning ON the heater in cold temperatures.
12 12 Before Use Before use CAUTION ● Be very careful and pay full attention to safety when operatin g the audio controls while driv ing. Otherwise accidents may occur. Also, be sure to set the volume so th at you can still adequately hear sounds outside the vehicle.
13 13 ● Do not leave the monitor in tilt position when you are not using it. Otherwise, it may be damaged. ● Do not insert any objects other than discs into the disc slot. Otherwise damage may result. ● Be careful not to get your fingers or other objects caught behind the monitor when it is being retracted into place.
14 14 Before use Before Use ATTENTION ● In cold or rainy weather, just as the interior glass surface becomes fogged, dew (water condensation) may also settle on the main unit. When this occu rs, disc playback may become intermittent or impossible. Dehumidify the air in the vehicle for a while befor e resuming playback.
15 15 ● A Copy Control CD (CCCD) may not be pla yed as it does not meet the of ficial CD Standard. ■ Handling discs ● Do not plac e a disc in direc t sunlight; store each disc in their pro tective cases. Other wise, discs may warp and fail to play.
16 16 Before use Before Use ■ Brand new CDs ■ Rental discs ■ Irregularl y-shaped CDs ■ Disc accessories ● You may not ice that some brand new d iscs are rough around the center hole or outsi de. In this ca se, remove burrs or flakes around the e dge using the si de of a ballpoi nt pen before us ing a new disc.
17 Operation 17 About This Receiver You can operate this receiver by pressing the pan el buttons (panel switches) or by touchi ng the switches displayed on the scree n (touch switches). ■ Panel Switches Press each panel switch to operate it. Control Names and Operations a [SRC] button Short press: Switches SOURCE .
18 18 About This Receiver Operation When the power is turned on, the state used when the power was turned off such as CD and tuner playback is restored. When the vehicle has no ACC positi on on the ignition switch, care is needed when turning of f the main unit.
19 19 ● The PND display will go OFF. ● The PND display will come ON. ■ Using the PND The navigation f unction can also be used even if the PND is detached from the main unit. ATTENTION For details on using PND, refer to the operation manual of the PND.
20 20 About This Receiver Operation ■ Using the Audio Cover After detaching the PND, we recommend you to use the optional Audio Cover for this receiver. ■ Fitting the Audio Cover ● Engage the catc h at the left en d of the Audio Cover with the lock on th e main unit.
21 21 When the screen shines d ue to ambient sunlight, you can adj ust the angle of the display. CAUTION IMPORTANT ● You can change the til t angle in one step each time you press the butto n. ● The angle can be c hanged in 5°, and can be tilted up to 30°.
22 22 About This Receiver Operation When you listen to a music, insert a CD int o the drive slot. Al so, when you play a movie, insert its DVD into the slot. ■ Loading Steps CAUTION IMPORTANT ● The display will open and the disc insert ion slot will open.
23 23 ● When you insert a CD into slot, its music will be played or the MP3/WMA play will start. ■ CD/DVD unloading steps IMPORTANT ● This opens the displa y and ejects the disc. CD ,MP3/WMA,D VD disc ● When unloading a disc, use the following notes .
24 24 About This Receiver Operation You can or cannot operate this receiver in t he following conditions (the ign ition key positions). CAUTION c : Operable; ×: Inoperable * DVD, iPod-video, and VTR images are NOT displayed during driving.
25 Operation 25 Setup of This Receiver You can select t he guide tone, il lumination and other useful functi ons of this receiver. ■ Enable guide tone Turn the “Guide tone” ON or OFF. If t urned ON, a guidance tone can be heard when you operate a button.
26 26 Setup of This Receiver Operation ■ Enable VTR Turn the VTR O N or O FF. I f it is ON, you c an select the VTR input . ● It turns ON and OFF each time you touch . ■ Dim sub-display If “Enabled”, the sub- display brightness changes when you turn the c ar lights (side marker light, tail light, and license plate ligh t) ON.
27 27 ■ Voice guidance Select the Right o r Left navigation voi ce channel. ● The Right and Left naviga tion voice channels are switched ea ch time you touch .
28 28 Setup of This Receiver Operation ■ Contrast ■ Brightness ■ Color ■ Tint (only for NTSC) ATTENTION If no adjustments are made for 6 seconds, the image quality adjustment screen will be canceled. Picture Quality Adjustment 1 Hold down the [CTRL] button duri ng DVD or VTR image display.
29 29 CHECK You can switch the screen mode from DVD, iPod-video, or VTR setting screen. ● You can display the switc h as follows. DVD: Touch on the operation screen, and touch .
30 30 Operation Switching the Audio Source ● The audio sourc e is switched as follows each time you press the [SRC] button . FM/AM J Sirius *1 J XM *1 J DISC (D VD or CD) *2 J USB *1*4 J AUX *3 J iPod *1*4 J VTR *5 J FM/AM J ... *1 Cannot be selected if the correspond- ing device is not connected to the main unit.
31 Operation 31 Volume Control ● Turn to the right to i ncrease the volume. Turn to the left to decrease the volume. ATTENTION ● Adjust the volume level that does not affect on your safety driving. ● You can control the volume level from 0 to 80.
32 32 Operation Adjusting the sound quality You can fine-tu ne the audio sound in the audio c ontrol mode. IMPORTANT BASS J MID J TREB J BAL J FAD J NON-F J NF-P J LP F J LOUD J SVC ... ■ Adjusting the BASS You can adjust the bass (low sounds). ● To the right: Emphasizes low sounds.
33 33 ■ Selecting phase (NON-FADER PHASE) The merger of sound bet ween the front and rear speakers and the woofer can be improved by selecting the phase. Switch the phase which l ets the speakers combine without any dish armony. ● To the right: NORMAL Make the output timing of the fro nt/rear speakers and the woofer the same.
34 34 Audio operations Using the Radio CAUTION IMPORTANT ■ Manual Tuning ● To the right: Tunes up for one step. To the le ft: Tunes down for one step. ■ Auto Tuning ● When a station h aving the frequency closest to the one shown on the sc reen is tuned, the auto tunin g stops.
35 35 ■ Selecting a Preset Channel ● To the right: Switches to the next larger preset channel. To the le ft: Switches to the next smaller prese t channel. ■ Touching a Preset Switch ● The registered preset channel will be selected and th e corresponding station will be received.
36 36 Using the Radio Audio operations ■ Auto Station Memory (ASM) IMPORTANT ● The automatic st ation selection wil l start with a beep sound. A search will be conducted from th e lowest frequency through progressively h igher frequencies and stations with strong reception wil l be memorized for preset regis tration numbers [1] to [6].
37 Audio operations 37 How to use the SIRIUS satellite radio When an optional SI RIUS satellite radio tuner is connected, SIRI US satellite radio broadc asts can be received. With SIRIUS satellite radi o, over 100 channels are avai lable including music , news, and ente rtainment programs.
38 38 How to use the SIRIUS satellite radio Audio operations ● The BAND changes. [SR1] J [SR2] J [SR3] J [SR4 ] ... J return to [S R1] ■ Searching the channel upward or downward within the se lected category ● Up: Searches the chan nel upward withi n the selected category.
39 39 IMPORTANT ● The selected stati on will be memorized. To set additi onal manually selected stations for the rema ining preset channels, repeat this procedure for eac h preset channel. Subsequently , when listening to the satellite radio you will be able to tune into statio ns by touching the preset sw itch.
40 40 Audio operations How to use the XM satellite radio When an optional XM satellit e radio tuner is connected, XM satell ite radio broadcasts can be received. With XM satellit e radio, over 100 channels are availabl e including music, ne ws, and entertainmen t programs.
41 41 ● The BAND changes. [XM1] J [XM2] J [X M3] J [XM4] ... J return to [X M1] ■ Searching the channel upward or downward within the se lected category ● Up: Searches the chan nel upward withi n the selected category. Down: Searches the chan nel downward within the selected category.
42 42 How to use the XM satellite radio Audio operations IMPORTANT ● The selected stati on will be memorized. To set additi onal manually selected stations for the rema ining preset channels, repeat this procedure for eac h preset channel.
43 Audio operations 43 Using the CD Player Insert a CD i nto the disc slot , and it will star t playing. CAUTION IMPORTANT ● The disc starts to play. ATTENTION ● If track titles and other data are r ecorded in the CD-Text format, you can display them.
44 44 Using the CD Player Audio operations You can fast forward or rewind the track currently being pl ayed. ● To the right: Fast forwards a track. To the le ft: Rewinds a track. When a beep sounds, the f ast forward (or rewind) mode starts and the s ong is fast forwarded (or rewound) u ntil you remove your finger from the switc h.
45 45 ● All titles of the CD are played in random order. ● When you touch , the random play conti nues until you cancel it. When you touch again, the random play is can celed. The current track number and the elapsed time can be shown on the sub-display.
46 46 Audio operations Using the MP3/WMA Player When you insert a CD-R/RW disc having an MP3/WMA file i nto disc slot, the file is played . CAUTION IMPORTANT ● The disc starts to play. ● The files are usu ally played in the following sequence: J J J J J J “[A configuration example of MP3/WMA supported CD]” on page 53.
47 47 You can select a desired folder from the disc . ● Up: Goes to the next higher fold er and plays the first track of this folder. Down: Goes to the next lower fold er and plays the first track of this folder. You can select a desired music f ile from the folder.
48 48 Using the MP3/WMA Player Audio operations IMPORTANT ● Touch to retu rn to the previ ous page. ● Current folder: Plays t he first 10 seconds of each track cont ained in the same f older layer. First song of each folder: Plays th e first 10 seconds of track in each fold er.
49 49 IMPORTANT ● Current fold er: Plays files in random order contained in the same la yer of the current folder. All songs: Plays f iles of all folders in random order. When you touch , the random play cont inues until you can cel it. When you touch again, the random play is canceled.
50 50 Using the MP3/WMA Player Audio operations The current track number and the elapsed time can be shown on the sub-display. ● The display chan ges as follows each ti me you press the [TEXT] button. File No. J Elapsed time J File No. J ... If a disc contains both so und data (CD-DA) and MP3/WMA music fil es, you can switch between them.
51 51 MP3 (MPEG Audio Layer 3) is a s tandard format for audio compressi on technology. By using MP3, a file can be compressed to one-tent h the size of the original. WMA (Windows Media™ Audi o) is the Microsoft's vo ice compression technolo gy.
52 52 Using the MP3/WMA Player Audio operations ■ ID3/WMA Tags You can store ID3/WMA tag c haracter information such as track titles and artist na mes in an MP3 and a WMA file. This receiver support s ID3v.1.0 and ID3v.1. 1 tags. This receiver su pports the ISO 8859-1 codes only.
53 53 ● Number of files that can be stored on a sin gle disc: 512 files ● Number of folders that can be store d on a single di sc: 255 files [A configuration example of MP3/WMA supported CD] ■ File Names Only a file with t he “mp3” or “wma” extension i s recognized as an MP3 or WMA file.
54 54 Using the MP3/WMA Player Audio operations ■ Playing MP3/WMA When you load a disc with MP3/WMA files, the system firs t checks all files recorded on the disc. If the disc has many files and folders, the system ma y take a certain ti me to check them.
55 55 ■ Writing MP3/WMA Files On a CD-R/RW Disc MP3/WMA files can be recorded on CD-R/RW by using a CD-R/RW drive connected to a computer. Record b y setting the recordi ng format of the recordi ng software to ISO9660 lev el 1 or level 2 (not including ext ension form at).
56 56 Audio operations Using the USB Music File Player This receiver can pla y a music file sto red in a USB memory. Thi s receiver can play MP3 files only. IMPORTANT CAUTION IMPORTANT ● Playback will b egin. It is possible to fa st forward/rewind the track currently being played.
57 57 You can select a track you want t o play. ● To the right: Advances to the next fi le. ● To the le ft: Returns to the previous file. ● The selected track (file) will b e played. CAUTION ● This displays t he list screen of the s elected mode.
58 58 Using the USB Music File Player Audio operations ● This repeatedl y plays the current ly played music file. ● Once you touch , the selected music fil e will be repeated unti l the repeat functi on is released. Touch again to cance l the repeat play.
59 59 ■ Format of USB Memory The following e xplains the de finitions of the se standards. ● Maximum directory layers: 8 layers ● Maximum characters for file names: Up to 254 characters (Total of folde r name, file name, “.
60 60 Visual operations Before Using the DVD Player This receiver can play hi gh quality images and hi gh quality digital sound of DVD videos. Also, you can select a ny of languages (such as dubbi ng and subtitles) recorded on the DVD by switching the vi deo and audio channels.
61 61 ■ Types of Pla yable Discs This equipment conforms to NTSC color television methods, s o please use discs tha t display “NTSC” on the disc or package. This equipm en t cannot play discs using colo r television methods other tha n NTSC (such as PAL, SECAN).
62 62 Before Using the DVD Player Visual operations ■ Mark Indicated on Disc The following table sho ws the marks that are indicated on DVDs or packages. ■ Disc Configuratio n The videos and t racks recorded on a DVD a re divided into s ections. A large section is referred to as a title, to which a titl e number is assigned.
63 63 This receiver is equipped wi th copyright protection t echnology that is protected unde r U.S.A. patents an d other intellect ual property rights , which are held by Macrovision Corporation or other rights holders.
64 64 Visual operations Using the DVD Player IMPORTANT CHECK You can watch a video on a DVD only when you have stopped your vehicl e and applied the parking brake for safety reasons while the engine switch or ACC is turned on. (If the source is switched to the DVD player while the car is moving, only the aud io function becomes active.
65 65 ■ Playing a Video ■ Fast Forward/Rewind It is possible to fast forward or rewind throu gh the video being playe d. Fast Forwarding or Rewinding Using Panel Switch ● To the right: Fast forwards a vide o.
66 66 Using the DVD Player Visual operations You can operate the menu recorded on t he disc. ATTENTION The recorded menu items vary depending on the disc. This machine plays what is recorded on the inserted disc; therefore, functions may not operate as intend.
67 67 ● If you touch or , the title number is decremented or incremented by 1. ● If you touch or , the title number is decremented or incremented by 10. ■ Finding by chapter number ● If you touch or , the menu number is decremen ted or incremented by 1.
68 68 Using the DVD Player Visual operations ■ Relocating the Touch Switch Display ● The touch switch displa y moves up or down each time you touch them. You can change the subt itle language, audio language, or displ ay angle of a video to be played.
69 69 ■ Changing the Subtitle Language If the target disc supports mult iple subtitle languages, you ca n change them to displa y a video. IMPORTANT ● Each time you touch , the subtitle n umber is changed, and the subtitle languages recorded on the disc are toggled in sequence.
70 70 Using the DVD Player Visual operations You can pre-specify the play-back audio mode or the language used to display subtitles or menus . You can also configure settings to di splay or hide the multi-angle mark or specif y the parental scre ening level.
71 71 Entering the Code ● For the language cod e, see “Language Code List” on page 75. ● Touch to return to the previous page. ATTENTION If the selected language is not compatible with the disc, you will not be able to change to that language.
72 72 Using the DVD Player Visual operations Entering the Code ● For the language cod e, see “Language Code List” on page 75. ● Touch to return to the previous page. ATTENTION If the selected language is not compatible with the disc, you will not be able to change to that language.
73 73 ■ Specifying the Parental Screening Level You can restrict vie wing of scenes that are inappropriate fo r children, for example , adult- themed or violent scenes. The parental screening le vels can be speci fied in stages depending on l evels.
74 74 Using the DVD Player Visual operations ■ Switching the Video Output 16:9 J 4:3 (LETTER BOX) 4:3 (PAN&SCAN) J 16:9 ... ● 16:9 Displayed with a black strip on the upper and the lower edges. DVDs recorded with the 4:3 ratio are displayed in the orig inal ratio, which fits th e screen perfectly.
75 75 These codes are used to specify the lang uage fo r audio tracks, subtit les an d on-screen menu displays. Language Code List Japanese English French German Italian Spanish Dutch Russian Chinese .
76 76 Visual operations Using the VTR You can watch a video by con necting a commercially available VTR. You cannot, however, connect the iPod cable (vid eo line) and VTR together. IMPORTANT CHECK You can watch a video only when you have stopped your vehicle and applied the parking brake to secure safety while the engine switch or ACC is turned on.
77 77 ● The VTR screen appears. ● Touch the screen to chang e to the VTR operation screen. ● Changing to the VTR opera tion screen displays each t ouch switch for approximate ly 6 seconds. ● If you touch on the VTR operation screen, the video is displ ayed again.
78 78 How to operate portable audio devices Using the iPod Player Once an iPod is con nected, you can play iPod music or video files. Using this receiver, y ou can perform operations, for example, selectin g a file from the lis t or changing to the rand om playback mode.
79 79 You can fast forward or rewi nd the track or the video currently being pla yed. ● To the right: Forwards a tr ack or video file. To the le ft: Rewinds a track or video file. This switches to the fast forward or rewind mode, and continu es fast forwarding or rewinding until you remove your finger from the butt on.
80 80 Using the iPod Player How to operate portable audio devices ● This plays the selected music fi le. ● When or appears, touch them to change the page of the musi c file list. ● You can search for a file or art ist name by touching . ● You cannot operate the , , and buttons when your car is running.
81 81 ● Touch to pause the displ ay. Touch to resume playing. ● This repeatedl y plays the current ly played music file. ● Once you touch , the selected music fil e will be repeated unti l the repeat functi on is released. Touch again to cance l the repeat play.
82 82 How to operate portable audio devices Using the AUX To use the portable audio pla yer, connect it to this receiver using t he Ei-LAN. IMPORTANT ● Checked: AUX setting ON Not checked: AUX setti.
83 83 For details on how to operate the portabl e audio player, ref er to the instruction manual that comes with the portable audio player. CAUTION ● The sound from the connected portable audio player will be outpu t. ● If the Enable AUX setting is OFF, “AUX” will not be displ ayed even if the [SRC] button is pressed.
84 84 Others About the Steering Wheel Switches On vehicles equipped wi th steering wheel switches, th ese easy-access switches can be used to perform the main audio and other operations. ● For details of th e steering wheel switch, please cont act your local dealer.
85 85 The table below s hows the compatibility between the steering wheel switches and this receiver. Compatibility with Steering Wheel Switches Operation Switch Name Function Explanation of operation Common operations (+) (–) Volume switch Each momentar y actuation of these switches c hanges the volume one ste p.
86 86 About the Steering Wheel Switches Others *O p t i o n CD Player Operation s ( u ) ( d ) Track select ion switche s ● Selects the next track or previo us track or beginn ing of the curr ent track. ● Fast forwar d or rewind Press ( u ) or ( d ) briefly t o select the next or prev ious track.
87 Others 87 Backeye Camera Operations If a separately sold backe ye camera is installed, you can play the rear ward status on the display when shiftin g to the back gear. With the ECLIPSE Rea r View Camera connected, you can select the viewpoint of a camera view.
88 88 Backeye Camera Operations Others ● Hitting the camera unit may result in the backeye camera malfunctioning due to a camera failure. Have your authorized dealer check the problem early. ● Do not direct the camera lens at a brightly s unlight image for a long period of time.
89 89 ATTENTION ● The image range displayed on the screen may vary depending on vehicle or road surface conditions. ● The image range displayed on the screen is limited; therefore, you cannot display something that is located near both ends o f the bumper or under the bumper.
90 90 Reference Necessary Information If the following message s appear, check the status again, referring to the cause and action. (PND) : Displayed on the PND screen.
91 91 Currently t his function is disabled. (PND) - - - - (LCD) A function th at cannot be used while the vehic le is in motion was selected. Stop the ve hicle and s et the emergency / parking brak e. Invalid co de (PND) - - - - (LCD) A number not supp orted was input for s electing a lan guage code.
92 92 Necessary Information Reference * If this happens, wait for a brief period. When the temperature inside the equipment returns to normal, the message will disappear and playback will start. If the message does not disap pear after a long period of waiting, contact the place of purchase.
93 93 A slight difference in o peration may be mistaken for a malfu nction. Please check the items i n the following tab le first. If the unit does not work, even af ter the appropriate reme dial action has been taken, please contact your deal er.
94 94 Necessary Information Reference * Depending on your mobile phone, the mute function may not work correctly. If it does not, press the [MUTE] button on the main unit. Refer to t he ECLIPSE Web site (http://www.eclip se-web.com) for details on applicable phone models.
95 Reference 95 Specifications <GENERAL> * Do not leave this machine inside a vehicle for a long period of time if there is a possibility the guaranteed PND storage temperature may b e exceeded. Doing so will result in a failure. <DISPLAY> <FM TUNER> <AM TUNER> Power Supply 13.
96 96 Specifications Reference <CD/DVD SECTION> <USB MEMORY SECTION> <EQUALIZER SECTION> <AUDIO AMP LIFIER> The information contai ned in this manual may no t be completely applicabl e to this receiver due to changes in product speci fications, external view, etc.
97 Reference 97 How to Contact ECLIPSE Fujitsu Ten Corp. of America (Eclipse) 19600 South Vermont Avenue , Torrance, CA 90502 Phone: 1-800-233-2216.
An important point after buying a device Eclipse - Fujitsu Ten AVN4430 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Eclipse - Fujitsu Ten AVN4430 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Eclipse - Fujitsu Ten AVN4430 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Eclipse - Fujitsu Ten AVN4430 you will learn all the available features of the product, as well as information on its operation. The information that you get Eclipse - Fujitsu Ten AVN4430 will certainly help you make a decision on the purchase.
If you already are a holder of Eclipse - Fujitsu Ten AVN4430, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Eclipse - Fujitsu Ten AVN4430.
However, one of the most important roles played by the user manual is to help in solving problems with Eclipse - Fujitsu Ten AVN4430. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Eclipse - Fujitsu Ten AVN4430 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
