Instruction/ maintenance manual of the product PowerVault DL2200 Dell
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Dell™ PowerV ault™ DL2200 Sy stems Hardware Owner’ s Manual Regulatory Model E13S Series Regulatory T ype E13S001 book.book Page 1 Wednesda y, May 12, 2010 9:26 PM.
Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make better use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A W ARNING indicates a potential for property damage, personal injury , or death.
Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . 11 Accessing Sy stem Features During Startup . . . . . . . 11 Front-Panel Featu res and Indicators . . . . . . . . . . 12 Hard-Drive Indicator Patterns . . . . . . . . . . .
4 Contents Entering the Sy stem Setup Program . . . . . . . . . . . 40 Responding to Error Messages . . . . . . . . . . . 40 Using the Sy stem Setup Program Navigation Key s . . . . . . . . . . . . . . . . . . . . . . . . . 40 Sy stem Setup Options . .
Contents 5 3 Installing Sy stem Components . . . . . . . . 61 Recommended T ools . . . . . . . . . . . . . . . . . . . 61 Inside the Sy stem . . . . . . . . . . . . . . . . . . . . 61 Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 63 Removing the Front Bezel .
6 Contents Removing a Cooling Fan . . . . . . . . . . . . . . 75 Replacing a Cooling Fan . . . . . . . . . . . . . . 77 Power Supplies . . . . . . . . . . . . . . . . . . . . . 77 Removing a Power Supply . . . . . . . . . . . . . 78 Installing a Power Supply .
Contents 7 Installing a VFlash Media Card . . . . . . . . . . . 103 Removing a VFlash Media Card . . . . . . . . . . 103 Processors . . . . . . . . . . . . . . . . . . . . . . . . 103 Removing a Processor . . . . . . . . . . . . . . . 103 Installing a Processor .
8 Contents 4 T roubleshooting Y our Sy stem . . . . . . . . 129 Safety First—For Y ou and Y our Sy stem . . . . . . . . 129 T roubleshooting Sy stem Startup Failure . . . . . . . . 129 T roubleshooting Ex ternal Connections . . . . . . . . 129 T roubleshooting the Video Subsy stem .
Contents 9 5 Running the Sy stem Diagnostics . . . . . . 147 Using Online Diagnostics . . . . . . . . . . . . . . . . 147 Embedded Sy stem Diagnostics Features . . . . . . . . 147 When to Use the Embedd ed Sy stem Diagnostics . . . . 148 Running the Embedded Sy stem Diagnostics .
10 Contents book.book Page 10 Wednesday, May 12, 2010 9:26 PM.
About Y our Sy stem 11 About Y our Sy stem Accessing Sy stem Features During Startup The following keystrok es provide access to system features during startup. Key stroke Description <F2> Enters the System Setup program. See "Using the System Setup P rogram and UEFI Boot Manager" on page 39.
12 About Y our Sy stem Front-Panel Features and Indicators Figure 1-1. Front-Panel Fe atures and Indicators Item Indicator , Button, or Connector Icon Description 1 LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup.
About Y our Sy stem 13 3 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
14 About Y our Sy stem Hard-Drive Indicator Patterns Figure 1-2. Hard-Drive Indicators 1 hard-drive activity indicator (green) 2 hard-drive status indicator (green and amber) Drive-Status Indica tor P.
About Y our Sy stem 15 Back-Panel Features and Indicators F igure 1-3 shows the controls, indicators, and connectors located on the back panel of the system.
16 About Y our Sy stem 7 PCIe expansion car d slots using riser card Connects one internal and three external PCI Expr ess Generation 2 expansion car ds.
About Y our Sy stem 17 Guidelines for Connecting Optional External Devices • T urn off power to the system and exte rnal devices before attaching a new external device. T urn on any external devices befor e turning on the system (unless the documentation for th e device specifies otherwise).
18 About Y our Sy stem Power Indicator Codes The power supplies have an indicator that shows whether power is pr esent or a power fault has occurr ed. • Not lit — AC power is not connected. • Green — In standby mode, indicates that a valid A C source is connected to the power supply , and that the po wer supply is operational.
About Y our Sy stem 19 Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup . T able 1 lists the causes and possible corrective actions associated wi th these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.
20 About Y our Sy stem Hard drive failur e. Ensure that the har d drive ar e properly connected. See "Hard Drives" on page 67 for information on the drives installed in your system. P ossible USB failure. See "T roubleshooting a USB Device" on page 130.
About Y our Sy stem 21 Sy stem Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a sy stem message not listed in the table, check .
22 About Y our Sy stem Alert! iDRAC6 not responding. Rebooting. The optional iDR AC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization. The system reboots. W ait for the system to reboot.
About Y our Sy stem 23 Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. The system configuration of processor(s), memory modules, and expansion car ds may not be supported by the power supplies.
24 About Y our Sy stem BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 157. Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP. NVRAM_CLR jumper is installed in the clear setting.
About Y our Sy stem 25 CPUs with different cache sizes detected. CPUs with different core sizes detected! System halted. Mismatched processors have been installed in the system. Ensure that all processors have the same cache size, number of cores and logical processors, and power rating.
26 About Y our Sy stem Embedded NIC x and NIC y : OS NIC= <ENABLED |DISABLED> , Management Shared NIC= <ENABLED |DISABLED>. The OS NIC interface is set in BIOS. The Management Shared NIC interface is set in management tools. Check the system management software or the System Setup program for NIC settings.
About Y our Sy stem 27 Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.
28 About Y our Sy stem Memory tests terminated by keystroke. POST memory test was terminated by pressing the spacebar . Information only . MEMTEST lane failure detected on x. Invalid memory configuration. Mismatched memory modules are installed. Ensure that the memory modules are installed in a valid configuration.
About Y our Sy stem 29 No boot sector on hard drive. Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard drive configuration settings in the System Setup program. See "Using the System Setup P rogram and UEFI Boot Manager" on page 39.
30 About Y our Sy stem Read fault Requested sector not found. The operating system cannot read from the har d drive or USB device, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the USB medium and device.
About Y our Sy stem 31 The amount of system memory has changed. Memory has been added or removed or a memory module may be faulty . If memory has been added or removed, this message is informative and can be ignored.
32 About Y our Sy stem Thermal sensor not detected on x. A memory module without a thermal sensor is installed in the specified memory slot. Replace the memory module. See "System Memory" on page 80. Time-of-day clock stopped. F aulty battery or faulty chip.
About Y our Sy stem 33 Unable to launch System Services image. System halted! System halted after F10 keystrok e because System Services image is either corrupted in the system firmware or has been lost due to system board r eplacement. The optional iDR AC6 Enterprise card flash memory or BMC SPI flash may be corrupted.
34 About Y our Sy stem Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Invalid memory configuration. Memory modules are mismatched in the specified sl ots. Ensure that the memory modules are installed in a valid configuration.
About Y our Sy stem 35 Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies.
36 About Y our Sy stem W arning Messages A warning message alerts you to a po ssible problem and prompts you to re spond before the system continues a ta sk. F or e xample, before you format a diskette drive, a message warns you that you may lose all data on the diskette drive.
About Y our Sy stem 37 Other Information Y ou May Need WARNING: See the safety and regulatory inf ormation that shipped with your sy stem. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack.
38 About Y our Sy stem book.book Page 38 Wednesday, May 12, 2010 9:26 PM.
Using the Sy stem Setup Pr ogram and UEFI Boot Manager 39 Using the Sy stem Setup Program and UEFI Boot Manager The System Setup program is the BIOS pr ogram that enables you to manage your system hardwar e and specify BIOS-l evel options.
40 Using the Sy stem Setup Pr ogram and UEFI Boot Manager Entering the Sy stem Setup Program 1 T urn on or restart your system. 2 P r ess <F2> after you see the following message: <F2> = System Setup NOTE: The sy stem does not respond until the USB keyboard is active.
Using the Sy stem Setup Pr ogram and UEFI Boot Manager 41 Sy stem Setup Options Main Screen Figure 2-1. Main Sy stem Setup Program Screen NOTE: The options for the Sy stem Se tup program change based on the sy stem configuration.
42 Using the Sy stem Setup Pr ogram and UEFI Boot Manager P rocessor Settings Displays information rela ted to processors (speed, cache size, and so on). See "P rocessor Settings Scr een" on page 43. Boot Settings See "Boot Settings Screen" on page 45.
Using the Sy stem Setup Pr ogram and UEFI Boot Manager 43 Memory Settings Screen Processor Settings Screen Option Description System Memory Size Displays the system memory size. System Memory T ype Displays the system memory type. System Memory Speed Displays the system memory speed.
44 Using the Sy stem Setup Pr ogram and UEFI Boot Manager Logical Processor ( Enabled default) Each processor core supports up to two logical processors. If this field is set to Enabled , the BIOS reports both logical processors. If set to Disabled , only one logical processor is monitored by the BIOS.
Using the Sy stem Setup Pr ogram and UEFI Boot Manager 45 Boot Settings Screen Integrated Devices Screen Option Description Boot Mode ( BIOS default) CAUTION: Switching the boot mode could prevent the sy stem from booting if the operating sy stem was not installed in the sa me boot mode.
46 Using the Sy stem Setup Pr ogram and UEFI Boot Manager PCI IRQ Assignments Screen Internal USB P ort 1 ( On default) Enables or disables the internal USB port. Internal USB P ort 2 ( On default) Enables or disables the internal USB port. Embedded NIC1 and NIC2 ( Enabled default) Enables or disables the OS in terface of the two embedded NICs.
Using the Sy stem Setup Pr ogram and UEFI Boot Manager 47 Serial Communication Screen Option Description Serial Communication ( On without Console Redirection default) Selects whether the serial communication devices ( Serial Device 1 and Serial Device 2 ) are enabled in BIOS.
48 Using the Sy stem Setup Pr ogram and UEFI Boot Manager Power Management Screen Sy stem Security Screen Option Description P ower Management ( Active P ower Controller default) Options are OS Control , Active P ower Controller , Custom , or Maximum P erformance .
Using the Sy stem Setup Pr ogram and UEFI Boot Manager 49 Setup P assword Restricts access to the System Setup program by using a setup password. NOTE: For more information, see "Using the Sy stem Password" on page 53.
50 Using the Sy stem Setup Pr ogram and UEFI Boot Manager Exit Screen P r ess <Esc> to exit the System Setup program; the Exit scr een displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup P ower Button ( Enabled default) If Enabled , the power button can turn the system's power off and on.
Using the Sy stem Setup Pr ogram and UEFI Boot Manager 51 Entering the UEFI Boot Manager NOTE: Operating sy stems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Server ® 2008 x 64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating sy stems can only be installed from the BIOS boot mode.
52 Using the Sy stem Setup Pr ogram and UEFI Boot Manager UEFI Boot Manager Screen UEFI Boot Settings Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order .
Using the Sy stem Setup Pr ogram and UEFI Boot Manager 53 Sy stem Utilities Screen Sy stem and Setup Password Features NOTE: For a forgotten password, see "Disa bling a Forgotten Password" on page 154. Y our system is shipped without the sy stem passwor d feature enabled in BIOS.
54 Using the Sy stem Setup Pr ogram and UEFI Boot Manager When a system password is not assig ned and the passwor d jumper on the system board is in the enabled position, System P assword is Not Enabled and P assword Status is Unlocked . T o assign a system passwor d: 1 V erify that P assword Status is Unlocked .
Using the Sy stem Setup Pr ogram and UEFI Boot Manager 55 When P assword Status is Loc k ed , you must type the password and press <Enter> when prompted at re boot. If an incorrect system passwor d is ent ered, the system displays a message and prompts you to re -enter your password.
56 Using the Sy stem Setup Pr ogram and UEFI Boot Manager NOTE: The setup password can be the same as the sy st em password. If the two passwords are different, the setup password can be used as an alternate sy stem password. The sy stem password cannot be used in place of the setup password.
Using the Sy stem Setup Pr ogram and UEFI Boot Manager 57 Embedded Sy stem Management The Lifecycle Controller is an embe dded utility that enables systems management tasks from an embedded environment throughout the server ’s lifecycle. The controller can be started during the boot sequence and can function independently of the operating system.
58 Using the Sy stem Setup Pr ogram and UEFI Boot Manager • P rovides te xt console redir ection for system setup, te xt-based utilities, and operating system consoles NOTE: T o remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1.
Using the Sy stem Setup Pr ogram and UEFI Boot Manager 59 If your operating system begins to load before you pr ess < Ctrl><E >, allow the system to finish booting, restart your system and try again.
60 Using the Sy stem Setup Pr ogram and UEFI Boot Manager book.book Page 60 Wednesday, May 12, 2010 9:26 PM.
Installing Sy stem Components 61 Installing Sy stem Components Recommended T ools • K ey to the system keylock • #1 and #2 Phillips scr ewdrivers • T10 T orx scr ewdriver • W rist grounding strap Inside the Sy stem CAUTION: Many repairs may only be done by a certifi ed service technician.
62 Installing Sy stem Components Figure 3-1. Inside the Sy stem 1 cooling fan 2 intern al hard drives (2) 3 expansion-card riser 4 power supply bay s (2) 5 cooling shroud 6 heat sink/processor (2) 7 memory modules (8) 8 s y stem cooling fans ( 4) 9 SAS backplane 10 hard drives (12) 5 4 8 9 10 7 1 3 6 2 book.
Installing Sy stem Components 63 Front Bezel (Optional) Removing the Front Bezel 1 Using the system k ey , unlock the bezel. 2 Lift the r elease latch next to the k ey lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the beze l and pull the bezel away from the system.
64 Installing Sy stem Components Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis. 2 F it the free end of the bezel onto the system. 3 Secur e the bezel with the keylock. See F igure 3-2. Opening and Closing the Sy stem WARNING: Whenever you need to lift the sy stem, get others to assist you.
Installing Sy stem Components 65 Figure 3-3. Opening and Closing the Sy stem Closing the Sy stem 1 Lift the latch on the system cover . 2 Place the cover onto the chassis and offs et it slightly back so that the two hooks on the back edge of the cover fi t the corresponding tabs on the back edge of the chassis.
66 Installing Sy stem Components Cooling Shroud A cooling shroud dir ects airflow from the cooling fans over the system processor(s) and memory module(s). Removing the Cooling Shroud CAUTION: Many repairs may only be do ne by a certified se rvice technician.
Installing Sy stem Components 67 Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
68 Installing Sy stem Components Figure 3-5. Removing or Installing a Hard-Drive Blank Installing a Hard-Drive Blank Align the hard-drive blank with the dr ive bay and insert the blank into the drive bay until the re lease lever clicks into place. See F igure 3-5.
Installing Sy stem Components 69 Figure 3-6. Removing and In stalling a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have bee n tested and approved for use with the SAS/SA T A backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
70 Installing Sy stem Components 4 W ith the lever on the hard drive ca rrier open, slide the har d drive into the drive bay until the carrier contacts the backplane.
Installing Sy stem Components 71 Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the har d drive into the hard-dri ve carrier with the connector end of the drive at the back. See F igure 3-7. 2 Align the holes on the har d drive with the holes on the hard drive carrier .
72 Installing Sy stem Components Figure 3-8. Removing and Installing an Internal Hard Drive Bay 1 internal hard drives (2) 2 release latch 3 internal hard drive bay 4 support bracket 2 3 1 4 book.
Installing Sy stem Components 73 Installing an Internal Hard Drive Bay CAUTION: Many repairs may only be done by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
74 Installing Sy stem Components Figure 3-9. Removing and Installing an In ternal Hard Drive From the Internal Hard-Drive Bay *Screws ar e supplied along with t he hard drives or der ed from Dell.
Installing Sy stem Components 75 Cooling Fans Y our system contains four dual-motor cooling fans. These provide cooling for the processor , PCI cards, and memory modules. Y our system also contains one single-motor fan to provid e cooling for the power supplies.
76 Installing Sy stem Components Figure 3-10. Removing and Installing a Fan 1 fans (5) 2 release tab 3 fan power cable 1 2 3 book.book Page 76 Wednesday, May 12, 2010 9:26 PM.
Installing Sy stem Components 77 Replacing a Cooling Fan CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
78 Installing Sy stem Components NOTE: If only one power supply is installed, it must be installed in the PS1 power supply bay . Removing a Power Supply CAUTION: Many repairs may only be do ne by a certified se rvice technician.
Installing Sy stem Components 79 Figure 3-11. Removing an d Installing a Power Supply Installing a Power Supply 1 V erify that both power supplies ar e of the same type and have the same maximum output power . NOTE: The maximum output power (sho wn in watts) is listed on the power supply label.
80 Installing Sy stem Components NOTE: When installing, hot-swapping, or ho t-adding a new power supply in a sy stem with two power supplies, allow se veral seconds for the sy stem to recognize the power supply and determine its status.
Installing Sy stem Components 81 The maximum memory that is supporte d on your system varies accor ding to the types and sizes of memory modules being used: • Single-rank, dual-rank, and quad-r ank RDIMMs of sizes 1-GB, 2-GB, 4-GB, 8-GB, and 16-GB are supporte d for a total of up to 128 GB.
82 Installing Sy stem Components – F or quad-rank memory modules: • One memory module per channel supports up to 1067 MHz. • T wo memory modules per channel ar e limited to 800 MHz, regar dless of memory module speed.
Installing Sy stem Components 83 T able 1 and T able 2 show sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical memory-module configurations and their physical and available memory totals.
84 Installing Sy stem Components 1.Requires x4- or x8-based memory modules. Advanced ECC 1 2 GB XX 4 all 8 all 4 GB XX 8 all 16 all 8 GB XX 16 all 32 all 16 GB XX 32 all 64 all Mirroring 2 GB XX 428 4 4 GB XX 84 1 6 8 8 GB XX 16 8 32 16 16 GB XX 32 16 64 32 T able 2.
Installing Sy stem Components 85 Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the sy stem has been powered down. Allow time for the memo ry modules to cool before handling them. Ha ndle the memory modules by the card edges and avoid touching the components on the memory module.
86 Installing Sy stem Components Figure 3-12. Removing and Ins talling a Memory Module 7 Align the memory module's edge connec tor with the alignment k ey of the memory module socket, and insert th e memory module in the sock et.
Installing Sy stem Components 87 12 Start up the system, pr ess <F2> to enter the System Setup program, and check the System Memory settings on the main System Setup scr een. The system should have already chan ged the value to r eflect the newly installed memory .
88 Installing Sy stem Components 5 P r ess down and out on the ejectors on each end of the sock et until the memory module pops out of the sock et. See F igure 3-12. Handle each memory module only on ei ther card edge, making sur e not to touch the middle of the memory module.
Installing Sy stem Components 89 • All the slots are x8 connectors. CAUTION: T o ensure proper cooling, only one of the two expansion cards can have a power consumption of gre ater than 15 W (up to 25 W maximum), not including the integrated storage controller .
90 Installing Sy stem Components Installing an Expansion Card CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing Sy stem Components 91 Figure 3-13. Removing an d Installing an Expansion Card 9 Connect any cables to the expansion car d. 10 Close the system. See "Closing the System" on page 65. 11 Reconnect the system to its electri cal outlet and turn the system on, including any attached peripherals.
92 Installing Sy stem Components Removing an Expansion Card CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
Installing Sy stem Components 93 Removing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
94 Installing Sy stem Components Figure 3-14. Removing and Instal ling an Expansion-Card Riser Installing an Expansion-Card Riser CAUTION: Many repairs may only be do ne by a certified se rvice technician.
Installing Sy stem Components 95 2 Lower the expansion-car d riser into place until the expansion-car d riser connector is fully seated. 3 If applicable, r einstall the expansio n car d. See "Installing an Expansion Card" on page 90. 4 Reinstall the storage controller car d.
96 Installing Sy stem Components 7 Bend both the car d-edge guides outw ard and pull the storage controller card out of the connector . Figure 3-15. Installing and Remov ing the Storage Controller Car.
Installing Sy stem Components 97 Installing the Storage Controller Card CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
98 Installing Sy stem Components 10 Replace the expansion car d. See "Installing an Expansion Card" on page 90. 11 Close the system. See "Closing the System" on page 65. 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Installing Sy stem Components 99 Figure 3-16. Removing and Ins talling an iDRAC6 Express Card 7 Reinstall all expansion car ds in the expa nsion-car d riser . See "Installing an Expansion Car d" on page 90. 8 Close the system. See "Closing the System" on page 65.
100 Installing Sy stem Components 3 P ull back slightly on the r etentio n standoff tab at the front edge of the car d and gently lift the card off the r etention standoff. See F igure 3-16. As the holder re leases from the sta ndoff, the connector under the card disengages from the system boar d connector .
Installing Sy stem Components 101 Figure 3-17. Removing and Installing an iDRAC6 Enterprise Card 7 If applicable, install the VFlash media card. See "Installing a VFlash Media Card" on page 103. 8 Close the system. See "Closing the System" on page 65.
102 Installing Sy stem Components Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
Installing Sy stem Components 103 VFlash Media (Optional) The VFlash media car d is a Secure Digital (SD) car d that plugs into the iDR AC6 Enterprise car d at t he back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back of the system.
104 Installing Sy stem Components CAUTION: Never remove the heat sink from a processor unle ss you intend to remove the processor . The heat sink is necessary to maintain proper thermal conditions. 5 Using a #2 Phillips screwdriver , loosen one of the heat-sink retention screws.
Installing Sy stem Components 105 Figure 3-18. Installing and Removing the Heat Sink 10 Rotate the processor shield upwar d and out of the way . See F i gure 3-19. 11 Lift the processor out of the sock et a nd leave the release lever up so that the socket is r eady for the new processor .
106 Installing Sy stem Components Figure 3-19. Installing an d Removing a Processor 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIF socket 6 socket-release lever 2 1 6 3 4 5 book.
Installing Sy stem Components 107 Installing a Processor CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as directed by the onli ne or telephone service and support team.
108 Installing Sy stem Components 10 Using a #2 Phillips screwdriver , tighten the heat-sink retention scr ews. See F igure 3-18 . 11 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 67. 12 Close the system. See "Closing the System" on page 65.
Installing Sy stem Components 109 Figure 3-20. Replacing the Sy stem Battery 4 If installed, r emove the expansion car d from the e xpansion-card slot. See "Removing an Expansion Car d" on page 92. 5 If installed, remove the storage contro ller card.
110 Installing Sy stem Components 9 P r ess the battery towar d the negative side of the connector and lift it up out of the securing tab at the negative side of the connector . 10 Support the battery connector by pr essing down firmly on the positive side of the connector .
Installing Sy stem Components 111 RAID Battery Removing the RAID Battery CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as directed by the onli ne or telephone service and support team.
112 Installing Sy stem Components Installing the RAID Battery CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing Sy stem Components 113 6 Remove the power button boar d and p ower button from the control-panel module. Figure 3-22. Removing and Installing the Control Panel –LED 1 bracket 2 control-panel cable 3 power button board 4 power button 5 control-panel module 1 2 4 3 5 book.
114 Installing Sy stem Components Installing the Control-Panel Module–LED CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing Sy stem Components 115 Front-Panel I/O Module Removing the Front-Panel I/O Module CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as directed by the onli ne or telephone service and support team.
116 Installing Sy stem Components Figure 3-23. Removing and Installing the Front-Panel I/O Module 1 front-panel I/O cable 2 bracket 3 front-panel I/O module 4 mounting screws (3) 4 2 3 1 book.
Installing Sy stem Components 117 Installing the Front-Panel I/O Module 1 Connect and latch the front-panel I/ O cable at the back of the module. 2 T ighten the single screw to secur e th e bracket to the back of the module. 3 Align the module with the holes on the right side of the system chassis and secur e with the three T orx screws.
118 Installing Sy stem Components 5 Disconnect the power cable from the end of the SAS backplane. 6 Disconnect the SAS data cables from the backplane. 7 Disconnect the USB cable and the control-panel cable. CAUTION: Handle the cables gent ly to prevent damage.
Installing Sy stem Components 119 Figure 3-24. Removing an d Installing a SAS Backplane 1 SAS backplane 2 backplane retention latches (2) 3 SAS cables 4 control panel module cable 5 USB memory key con.
120 Installing Sy stem Components Installing the SAS Backplane CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing Sy stem Components 121 Power Distribution Board The power distribution board is locate d on your system dir ectly behind the power supply fan module. See F igure 3-25. Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certifi ed service technician.
122 Installing Sy stem Components Figure 3-25. Removing and Installing the Power Distribution Board 1 screws (3) 2 power supply connector 3 power -interposer board 4 blue tab 5 power -distribution board 6 fa n module cable connector 6 2 1 5 4 3 book.
Installing Sy stem Components 123 Replacing the Power Distribution Board CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as directed by the onli ne or telephone service and support team.
124 Installing Sy stem Components Sy stem Board Removing the Sy stem Board CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
Installing Sy stem Components 125 CAUTION: Do not lift the sy stem board assem bly by grasping a memory module, processor , or other components. 12 Grasp the system board assembly by the edges and lift the system boar d assembly away from the chassis.
126 Installing Sy stem Components Installing the Sy stem Board CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing Sy stem Components 127 13 If applicable, install the iDR A C6 En terprise card. See "Installing an iDR A C6 Enterprise Card" on page 100. 14 If applicable, install the iDR A C6 Ex press car d. See "Installing an iDR A C6 Express Car d " on page 98.
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T roubleshooting Y our Sy stem 129 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem CAUTION: Many repairs may only be done by a certifi ed service technician.
130 T roubleshooting Y our Sy stem T roubleshooting the V ideo Subsy stem 1 Check the system and power co nnections to the monitor . 2 Check the video interface cabling from the system to the monitor . 3 R un the appropriate online diagnostic test. See "Using Online Diagnostics" on page 147.
T roubleshooting Y our Sy stem 131 7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, r eplace the device. If all troubleshooting fails, see "Getting Help" on page 157.
132 T roubleshooting Y our Sy stem • Change the auto-negotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC car d instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers ar e installed and the protocols are bound.
T roubleshooting Y our Sy stem 133 • vFlash media cards • USB memory k eys • N I C h a rd w a re ke y • Expansion-car d riser • Integrated storage controller car d • iDR A C6 Express car d.
134 T roubleshooting Y our Sy stem T roubleshooting a Damaged Sy stem CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
T roubleshooting Y our Sy stem 135 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time ar e not corr ect in the System Setup program, r eplace the battery . See "Replacing the System Battery" on page 108.
136 T roubleshooting Y our Sy stem T roubleshooting Sy stem Cooling Problems CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
T roubleshooting Y our Sy stem 137 6 Restart the system. If the problem is resolved, close the system. See "Closing the System" on page 65. If the r eplacement fan does not operate, see "Getting Help" on page 157. T roubleshooting Sy stem Memory CAUTION: Many repairs may only be done by a certifi ed service technician.
138 T roubleshooting Y our Sy stem 6 Open the system. See "Opening the System" on page 64. 7 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 66. 8 Check the memory channels and ensur e that they are populated corr ectly .
T roubleshooting Y our Sy stem 139 T roubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certifi ed service technician. Y ou should only perform tr oubleshooting and simple repa irs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
140 T roubleshooting Y our Sy stem If the problem persists, see "Getting Help" on page 157. 6 Replace the front bezel. See "Install ing the F ront Bezel" on page 64. T roubleshooting an Internal Hard Drive CAUTION: Many repairs may only be do ne by a certified se rvice technician.
T roubleshooting Y our Sy stem 141 4 Restart the system, enter the System Se tup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup P rogram" on page 40. If the problem persists, see "Getting Help" on page 157.
142 T roubleshooting Y our Sy stem 8 Ensure that the controller car d is fi rmly seated into the system board connector . See "Installing an Expansion Car d" on page 90.
T roubleshooting Y our Sy stem 143 5 Ensure that each e xpansion card is firmly seated in its connector . See "Installing an Expansion Car d" on page 90. 6 Ensure that each e xpansion-card riser is firmly seated in its connector . See "Installing an Expansion-Card Riser" on page 94.
144 T roubleshooting Y our Sy stem T roubleshooting Processors CAUTION: Many repairs may only be do ne by a certified se rvice technician. Y ou should only perform tr oubleshooting and simple repairs as authorized in your product documentation, or as direc ted by the online or telephone service and support team.
T roubleshooting Y our Sy stem 145 13 R un the appropriate online diagnostic test. See "R unning the System Diagnostics" on page 147. If the test fails, the processor is faulty . S ee "Getting Help" on page 157. 14 T u rn off the system and attached peripherals, and disconnect the system from the electrical outlet.
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Running the Sy st em Diagnostics 147 Running the Sy stem Diagnostics If you e xperience a problem with your system, run the diagnostics before calling for technical assi stance. The purpose of the diagnostics is to test your system's har dware without r equiri ng additional equipment or risking data loss.
148 Running the Sy stem Diagnostics • Display , print, or save test results • T emporarily suspend testing if an e rror is detected or terminate testing when a user -defined error limit is reached.
Running the Sy st em Diagnostics 149 Embedded Sy stem Diagnostics T esting Options Click the testing option in the Main Menu window . Using the Custom T est Options When you select Custom T est in the.
150 Running the Sy stem Diagnostics • T est Iterations —Selects the number of times the test is run. • L og output file pathname —Enables you to specify the USB memory key wher e the test log file is saved. Y ou cannot save the file to a hard drive.
Jumpers and Connectors 151 Jumpers and Connectors This section provides specific informa tion about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.
152 Jumpers and Connectors Sy stem Board Connectors See F igure 6-1 and T able 6-2 for the lo cation and description of the system boar d connectors. Figure 6-1.
Jumpers and Connectors 153 T able 6-2. Sy stem Board Connectors Item Connector Description 1 CPU2 P rocessor 2 2 iDRA C6 Enterprise iDR AC6 Enterprise card connector 3B 4 B1 B2 B3 Memory module slot B.
154 Jumpers and Connectors Disabling a Forgotten Password The system's software security featur es include a system password and a setup passwor d, which ar e discussed in deta il in "Using the System Setup P rogram and UEFI Boot Manager" on page 39.
Jumpers and Connectors 155 NOTE: If you assign a new sy stem and/or setup password with the jumper plug still in the "disabled" position, the sy stem disables the new password(s) the next time it boots. 6 T u rn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
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Getting Help 157 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
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Index 159 Index A Advanced ECC memory mode, 82 B back-panel features, 15 batteries troubleshooting, 1 3 4 battery troubleshooting the R AID car d b a t t e r y , 141 battery (system) re placing, 1 0 8.
160 Index DIMMs See memory modules (DIMMs). drive blank installing, 6 8 r emoving, 6 7 E Embedded System Management, 57 error messages, 40 expansion car d troubleshooting, 1 4 2 expansion car ds insta.
Index 161 J jumpers (system boar d), 151 K key b oa rd s troubleshooting, 1 3 0 M memory troubleshooting, 1 3 7 Memory Mirroring memory mode, 82 memory mode Advanced ECC, 8 2 memory mirroring, 8 2 Opt.
162 Index R re mote access controller See iDR AC. re moving bezel, 6 3 control panel assembly , 1 1 2 cooling shroud, 6 6 cover , 6 4 e xpansion card, 9 2 front-panel IO module, 1 1 5 hard drive blank.
Index 163 k eystroke to enter , 4 0 memory settings, 4 3 PCI IRQ assignments, 4 6 power management options, 4 8 processor settings, 4 3 serial communications options, 4 7 system security options, 4 8 .
164 Index book.book Page 1 64 Wednesday, May 12, 2010 9:26 PM.
An important point after buying a device Dell PowerVault DL2200 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
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However, one of the most important roles played by the user manual is to help in solving problems with Dell PowerVault DL2200. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dell PowerVault DL2200 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center