Instruction/ maintenance manual of the product PowerVault DL2000 Dell
Go to page of 188
www .dell.com | support.dell.com Dell™ PowerV ault™ DL2000 Hardware Owner’ s Manual Book.book Page 1 Monday, Septembe r 14, 2009 12:57 PM.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death.
Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . 11 Other Information Y ou May Need . . . . . . . . . . . . 11 Accessing Sy stem Features During Startup . . . . . . 12 Front-Panel Featu res and Indicators . . . . . . . . . .
4 Contents Responding to Error Messages . . . . . . . . . . 45 Using the Sy stem Setup Program . . . . . . . . . 46 Sy stem Setup Options . . . . . . . . . . . . . . . . . . 46 Main Screen . . . . . . . . . . . . . . . . . . . . 46 Memory Information Screen .
Contents 5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 68 Before Y ou Begin . . . . . . . . . . . . . . . . . . 69 Removing a Drive Blank . . . . . . . . . . . . . . 69 Installing a Drive Blank . . . . . . . . . . . . . . 70 Removing a Hot-Plug Hard Drive .
6 Contents SAS Controller Daughter Card . . . . . . . . . . . . . 85 Installing a SAS Controller Daughter Card . . . . . 85 SAS Controller Daughter Card Cabling Guidelines . . . . . . . . . . . . . . . . . 87 Removing a SAS Controller Daughter Card . .
Contents 7 Activating the Integ rated NIC TOE . . . . . . . . . . . 105 Processors . . . . . . . . . . . . . . . . . . . . . . . . 105 Removing a Processor . . . . . . . . . . . . . . . 105 Installing a Processor . . . . . . . . . . . . . . . 108 Sy stem Battery .
8 Contents Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 129 Checking the Equipment . . . . . . . . . . . . . . . . . 130 T roubleshooting IRQ Assignment Conflicts . . . . 130 T roubleshooting Exte rnal Connections . . . . . . . 131 T roubleshooting the Video Subsy stem .
Contents 9 5 Running the Sy stem Diagnostics . . . . . 153 Using Server Administrator Diagnostics . . . . . . . . 153 Sy stem Diagnostics Features . . . . . . . . . . . . . . 153 When to Use the Sy stem Diagnostics . . . . . . . . . . 154 Running the Sy stem Diagnostics .
10 Contents Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Book.
About Y our Sy stem 11 About Y our Sy stem This section describes the physical, firm ware, and softwar e interface featur es that provide and ensure the essential fu nctioning of your system. The physical connectors on your system’s front an d back panels provide convenient connectivity and system e xpansion capabi lity .
12 About Y our Sy stem • Operating system documentation descri bes how to install (if necessary), configur e, and use the operating system softwar e. • Documentation for any components you purchased separately provides information to configur e and install these options.
About Y our Sy stem 13 Front-Panel Features and Indicators F igure 1-1 shows the controls, indicator s, and connectors located behind the optional rack bezel on the system's front panel.
14 About Y our Sy stem T able 1-2. Front-Panel LED Indica tors, Buttons, and Connectors Item Indicator , Button, or Connector Icon Description 1 P ower - on indicator , power button The power -on indicator lights when the system power is on. The power button controls the DC power supply output to the system.
About Y our Sy stem 15 Hard-Drive Indicator Codes The har d-drive carriers have two indicato rs—the drive-activity indicator and the drive-status indicator . See F igure 1-2. In R AID configurations, the drive- status indicator lights to indicate the status of the drive.
16 About Y our Sy stem Figure 1-2. Hard-Drive Indicators T able 1-3 lists the drive indicator patt erns for R AID hard drives. Differ ent patterns are displayed as drive events occ ur in the system. F o r e xample, if a hard drive fails, the "drive failed" patt ern appears.
About Y our Sy stem 17 Back-Panel Features and Indicators F igure 1-3 shows the controls, indicat ors, and connectors located on the system's back panel. Figure 1-3. Back-Panel Features and Indicators Drive ready for insertion or r emoval Off Drive predicted failur e Blinks green, amber , and off.
18 About Y our Sy stem Connecting External Devices When connecting external devices to yo ur system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly .
About Y our Sy stem 19 Figure 1-4. Redundant Po wer Supply Indicators NIC Indicator Codes Each NIC on the back panel has an indic ator that provides information on network activity and link status. See F igure 1-5. T able 1-5 lists the NIC indicator codes.
20 About Y our Sy stem Figure 1-5. NIC Indicators LCD Status Messages The system's control panel LCD provid es status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a norm al operating condition, and lights amber to indicate an error condition .
About Y our Sy stem 21 NOTE: If your sy stem fails to boot, press the Sy stem ID button for at least five seconds until an error code appears on the LCD.
22 About Y our Sy stem E1310 RPM Fan ## RPM of specified cooling fan is out of acceptable operating range. See "Troubleshooting System Cooling Problems" on page 140. E1313 Fan Redundancy The system is no longer fan-redundant. Another fan failure will put the system at risk of over - heating.
About Y our Sy stem 23 E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation. See "T roubleshooting System Cooling P roblems" on page 140. If the problem persists, ensure that the microprocessor heat sinks are properly installed.
24 About Y our Sy stem E141F CPU Protocol The system BIOS has reported a processor protocol error . See "Getting Help" on page 167. E1420 CPU Bus PERR The system BIOS has reported a processor bus parity error . See "Getting Help" on page 167.
About Y our Sy stem 25 E1620 PS # Input Range P ower source for specified power supply is unavailable, or out of acceptable range. Check the AC power source for the specified power supply . If problem persists, see "T roubleshooting P ower Supplies" on page 139.
26 About Y our Sy stem E1712 PCI SERR B## D## F## PCI SERR Slot # The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. The system BIOS has reported a PCI system error on a component that resides in the specified slot.
About Y our Sy stem 27 E1811 HDD ## Rbld Abrt The specified hard drive has experienced a r ebuild abort. See "T roubleshooting a Hard Drive" on page 146. If the problem persists, see your R AID documentation. E1812 HDD ## Removed The specified hard drive has been removed from the system.
28 About Y our Sy stem E2011 Mem Config Err Memory detected, but is not configurable. Error detected during memory configuration. See "T roubleshooting System Memory" on page 142. E2012 Unusable Memory Memory is configured, but not usable. Memory subsystem failure.
About Y our Sy stem 29 E201E POST Mem Test BIOS POST memory test failure. See "T roubleshooting System Memory" on page 142. If problem persists, see "Getting Help" on page 167. E201F DRAC Config Dell remote access controller (DR A C) configuration failure.
30 About Y our Sy stem E2111 SBE Log Disable Crd # DIMM ## The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "##" repr esents the DIMM implicated by the BIOS.
About Y our Sy stem 31 Solving Problems Described by LCD Status Messages The code and te xt on the LCD can often specify a very pr ecise fault condition that is easily corrected. F o r example, if the code E1418 CPU_1_Presence appears, you know that a microproce ssor is not installed in socket 1.
32 About Y our Sy stem the LCD displays the fault; when the temperature r eturns to the acceptable range, the message is removed from t he LCD. F or other faults, you must take action to remove the message from the display : • Clear the SEL — Y ou can perform this task r emotely , but you will lose the event history for the system.
About Y our Sy stem 33 T able 1-7. Sy stem Messages Message Causes Corrective Actions Alert! Redundant memory disabled! Memory configuration does not support redundant memory. Installed memory modules are not the same type and size; faulty memory module(s).
34 About Y our Sy stem DIMM pairs must be matched in size, speed, and technology. The following DIMM pair is mismatched: DIMM x and DIMM y. Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). Ensure that all pairs of memory modules are of the same type and size and that they are properly installed.
About Y our Sy stem 35 Diskette drive n seek failure Incorrect configuration settings in the System Setup program. R un the System Setup program to correct the settings. See "Using the System Setup P rogram" on page 45. F aulty or improperly installed diskette drive.
36 About Y our Sy stem Error: Memory failure detected. Memory size reduced. Replace the faulty DIMM as soon as possible. F aulty or improperly seated memory module(s). See "T roubleshooting System Memory" on page 142. !!*** Error: Dell Remote Access Controller initialization failure*** DRAC virtual USB devices may not be available.
About Y our Sy stem 37 Manufacturing mode detected System is in manufacturing mode. Reboot to take the system out of manufacturing mode. MEMBIST failure - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y F aulty memory module(s). See "T roubleshooting System Memory" on page 142.
38 About Y our Sy stem No boot device available F aulty or missing optical/diskette drive subsystem, hard drive, or hard-drive subsystem, or no boot disk in drive A.
About Y our Sy stem 39 PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n Actual Link Width is n F aulty or improperly installed PCIe card in the specified sl ot. Reseat the PCIe card in the specified slot number .
40 About Y our Sy stem Read fault Requested sector not found The operating system cannot read from the diskette or har d drive, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the diskette. Ensur e that the diskette and har d drive cables are properly connected.
About Y our Sy stem 41 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty . If memory has been added or removed, this message is informative and can be ignored.
42 About Y our Sy stem Timer chip counter 2 failed F aulty system board. See "Getting Help" on page 167. Unsupported CPU combination Microprocessor(s) is not supported by the system. Install a supported microprocessor or microprocessor combination.
About Y our Sy stem 43 W arning Messages A warning message alerts you to a poss ible problem and prompts you to r espond befor e the system continues a ta sk. F or example, befor e you format a diskette, a message will warn you that yo u may lose all data on the disk ette.
44 About Y our Sy stem Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not cover ed in this section. Record the message on a copy of the Diagnostics Checklist in "Getti ng Help" on page 167, and then follow the instructions in that section for obtaining technical assistance.
Using the Sy stem Setup Program 45 Using the Sy stem Setup Program After you set up your syste m, run the System Setup program to familiarize yourself with your system configuration and optional settings.
46 Using the Sy stem Setup Program Using the Sy stem Setup Program T able 2-1 lists the k eys that you use to view or change information on the System Setup program scre ens and to e xit the program. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem.
Using the Sy stem Setup Program 47 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 lists the options and descripti ons for the information fields that appear on the main System Setup program screen. NOTE: The options for the Sy stem Setup pr ogram change base d on the sy stem configuration.
48 Using the Sy stem Setup Program CPU Information Displays information related to microprocessors (speed, cache size, and so on). Enable or di sable Hyper - Threading technology by changing the setting of the L ogical P rocessor option. See T able 2-4.
Using the Sy stem Setup Program 49 Memory Information Screen T able 2-3 lists the descriptions for the in formation fields that appear on the Memory Information screen. K eyboard NumLock ( On default) Determines whether your system starts up with the NumLock mode activated on 101- or 102-key k eyboar ds (does not apply to 84-key k eyboar ds).
50 Using the Sy stem Setup Program CPU Information Screen T able 2-4 lists the options and descrip tions for the information fields that appear on the CPU Information scr een. Snoop F ilter ( Disabled default) Enables or disables the snoop filter option.
Using the Sy stem Setup Program 51 Integrated Devices Screen T able 2-5 lists the options and descripti ons for the information fields that appear on the Integrated Devices scr een. Demand-Based P ower Management ( Enabled default) Enables or disables demand -based power management.
52 Using the Sy stem Setup Program Embedded Gb NIC 1 ( Enabled with PXE default ) Enables or disables the system's integrated NIC. Options are Enabled without PXE , Enabled with PXE , and Disabled . PXE support allows the system to boot from the network.
Using the Sy stem Setup Program 53 Serial Communication Screen T able 2-6 lists the options and descripti ons for the information fields that appear on the Serial Communication screen. Sy stem Security Screen T able 2-7 lists the options and descripti ons for the information fields that appear on the System Security screen.
54 Using the Sy stem Setup Program P assword Status Setting the Setup P assword option to Enabled prevents the system password from being chan ged or disabled at system start-up. To lock the system passwor d, assign a setup password in the Setup P assword option and then change the P assword Status option to Locked .
Using the Sy stem Setup Program 55 TPM Clear ( No default) NOTICE: Clearing the TPM will cause loss of all encryption key s in the TPM. This will prevent booting to the operating sy stem and result in loss of data if the encryption key s cannot be restored.
56 Using the Sy stem Setup Program Exit Screen After you press <Esc> to e xit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Chan.
Using the Sy stem Setup Program 57 Assigning a Sy stem Password Before you assign a system passwor d, enter the System Setup program and check the System P assword option. When a system password is assigned, the setting shown for the System Pa s s w o r d option is Enabled .
58 Using the Sy stem Setup Program Using Y our Sy stem Password to Secure Y our Sy stem NOTE: If you have assigned a setup passwor d (see "Using the Setup Password" on page 59), the sy stem accepts your s etup password as an alternate sy stem password.
Using the Sy stem Setup Program 59 Deleting or Changing an Existing Sy stem Password 1 When prompted, press <Ctrl><Enter> to disable the e xisting system passwor d. If you are ask ed to enter your se tup password, contact your network administrator .
60 Using the Sy stem Setup Program After you verify the passwor d, the Setup P assword setting changes to Enabled . The ne xt time you enter the System Setup program, the system prompts you for the setup password. A change to the Setup P a ssword option becomes effective immediately (restarting the system is not r equired).
Using the Sy stem Setup Program 61 Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and re covery of systems re motely .
62 Using the Sy stem Setup Program Book.book Page 62 Monday, Se ptember 14, 2009 12:57 PM.
Installing Sy stem Components 63 Installing Sy stem Components This section describes how to inst all the following system components: • Har d drives • P ower supplies • System fans • Cooling .
64 Installing Sy stem Components Inside the Sy stem CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing Sy stem Components 65 The system boar d holds the system's control circuitry and other electronic components. Several hardwar e options , such as the microprocessors and memory , are installed dir ectly on the sy stem boar d.
66 Installing Sy stem Components 3 Rotate the left end of the bezel away from the system to release the right end of the bezel. 4 P ull the bezel away from the system. See F igure 3-2. Figure 3-2. Removing the Front Bezel Replacing the Front Bezel T o replace the front bezel, perform the above steps in r everse.
Installing Sy stem Components 67 Opening the Sy stem T o upgrade or troubleshoot the syst em, remove the system cover to gain access to internal components.
68 Installing Sy stem Components Figure 3-3. Removing the Cover Hard Drives This subsection describes how to install and configur e SA T A hard drives in the system's internal har d-drive bays. Y o ur system featur es up to four SA T A 3.5-inch hard drives.
Installing Sy stem Components 69 Before Y ou Begin Hard drives ar e supplied in special hot-pluggable driv e carriers that fit in the hard-drive bays. Depending on your configuration, you r eceived one of the following two drive carrier types: • SA T A drive carrier — Usable only with a SA T A hard drive.
70 Installing Sy stem Components Installing a Drive Blank The drive blank is keyed to ensur e correct insertion into the drive bay . T o install a 3.5-inch drive blank, insert and rotate in the keyed side of the blank into the drive bay and press evenly on the other end of the blank until it is fully inserted and latched.
Installing Sy stem Components 71 3 Install the hot-plug har d drive. a Open the handle on the har d-drive carrier . Figure 3-4. Installing a Hot-Plug Hard Drive b Insert the har d-drive carrier into the drive bay until the carrier contacts the backplane.
72 Installing Sy stem Components Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are r emoving a SA T A hard drive from a SA T A u drive carrier , remove the interposer card: a Viewing the har d drive carrier from the rear , locate the release lever on the left end of the interposer car d.
Installing Sy stem Components 73 Figure 3-5. Installing a SA T A Hard Drive Into a SA T A Drive Carrier Installing a SA T A Hard Drive and Interposer Card Into a SA T Au Hard-Drive Carrier NOTE: When you install a SA T A hard drive into a SA T Au drive carrier , you must install an interposer card onto the back of the hard drive.
74 Installing Sy stem Components 2 Viewing the assembly as shown in Fi g u r e 3 - 6 , a lign the bottom re ar screw hole on the har d drive with the hole labeled "SA T Au" on the har d drive carrier . When aligned corr ectly , the rear of the interposer will be flush with the r ear of the hard-drive carrier .
Installing Sy stem Components 75 Figure 3-6. Installing a SA T A Hard Drive and Interposer Card Into a SA T Au Drive Carrier 1 screws (4) 2 SA T Au drive carrier 3 interposer card (SA T A only) 4 SA T A hard-drive 5 hole labels SA T Au SAS 1 4 5 3 2 Book.
76 Installing Sy stem Components Power Supplies Y our system supports one or two power suppl ies rated at an output of 750 W . If only one power supply is installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source.
Installing Sy stem Components 77 Figure 3-7. Removing and Installing a Power Supply Replacing a Power Supply 1 W ith the power -supply handle in the e xtended position, slide the new power supply into the chassis. See F igure 3-7. 2 Rotate the handle down until it is completely flush with the power -supply faceplate and the orange snap engages.
78 Installing Sy stem Components Removing the Power Supply Blank Using a Phillips scre wdriver , remove the scr ew on the left side of the blank, rotate the blank slightly to clear t he bay , and remove from the chassis.
Installing Sy stem Components 79 Figure 3-8. Removing and Installing a Cooling Fan Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan cage until the fan is fully seated. Then lower the fan handle until it snaps into place.
80 Installing Sy stem Components Cooling Shroud The cooling shroud produces and dir ects airflow over the system memory modules. CAUTION: The DIMMs are hot to the touch for some time after the sy stem has been powered down. Allow the DI MMs to cool before handling them.
Installing Sy stem Components 81 Installing the Cooling Shroud 1 Align the hinges on the shroud pivots located on either end of the fan bracket. See F igure 3-9. 2 Slowly lower the shroud straight down into the system until the fan connector engages and the latches snap into place.
82 Installing Sy stem Components Figure 3-10. Removing and Ins talling the Fan Bracket Replacing the Fan Bracket 1 Insert the two tabs on the right side of the fan bracket into the two slots on the system boar d tray . 2 Gently rotate the left end of the fan brack et downwar d into the system until the release latch and plastic clip fully engage.
Installing Sy stem Components 83 Cable Routing Cables that e xtend through the system front-to-back are ro uted along a cable path within the interior right wall of the system chassis. The cables are secured by a cable r etention bracket that attaches to the inner wall.
84 Installing Sy stem Components Figure 3-11. Removing and Installing the Cable Retention Bracket Installing the Cable Retention Bracket 1 Insert the hooks and tabs of the cable r etention bracket into the slots in the chassis wall and slide the bracket back until the latch engages.
Installing Sy stem Components 85 SAS Controller Daughter Card Y our system includes a dedicated slot on the sideplane fo r a SAS controller daughter card. The SAS controller daught er car d provides the SAS storage subsystem for your system’s internal ha rd drives.
86 Installing Sy stem Components Figure 3-12. Installing a SA S Controller Daughter Card 6 Attach any cables from the SAS controller daughter card to the backplane, r efer to F igure 3-13 for the cabling gu idelines for your system’s car d and backplane configuration.
Installing Sy stem Components 87 SAS Controller Daughter Card Cabling Guidelines Figure 3-13. SAS Controller Daughter Card Cabling With 3.5-inch x4 Backplane Removing a SAS Controller Daughter Card 1 Disconnect the control panel cable. See "Removing the Control P anel Assembly" on page 122 2 Disconnect any SAS cables from the car d.
88 Installing Sy stem Components If you plan to boot the syste m from a har d drive, the drive must be attached to the primary (or boot) controller . The device that the system boots from is determined by the boot or der specified in the System Setup program .
Installing Sy stem Components 89 NOTE: The procedure for installing expansion ca rds into the left and central risers is the same except that there is no card gui de for cards installi ng into the central riser , and only half-height cards are supp orted on the central riser .
90 Installing Sy stem Components Figure 3-14. Installin g an Expansion Card 6 Connect any expansion-car d cables for the new card. See the documentation that came with the card for information about its cable connections. 7 Close the system. See "Closing the System" on page 67.
Installing Sy stem Components 91 1 T urn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Disconnect all expansion-car d cables.
92 Installing Sy stem Components 4 Remove any expansion car ds from the expansion-car d cage. See "Removing an Expansion Card" on page 90. 5 P r ess the two blue r elease latches on th e e xpansion-car d cage. See F igur e 3-15. Figure 3-15.
Installing Sy stem Components 93 Replacing the Expansion-Card Cage CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team.
94 Installing Sy stem Components 5 Angle the DR A C car d so that its NI C connector inserts through the back- panel DR A C car d opening, aligning the car d with the back standoff.
Installing Sy stem Components 95 7 Connect the two short ribbon cables to the DR AC car d and the system boar d. See F igure 6-2 for the connector locations NOTICE: Be careful when attach ing cables to the sy stem board that you do not damage the surrounding sy stem board components.
96 Installing Sy stem Components 8 Add any PCI car ds that wer e r emoved from the central riser . See "Installing an Expansion Card" on page 88. 9 Close the system. See "Closing the System" on page 67. 10 Reconnect the system and peripherals to their power sources, and turn them on.
Installing Sy stem Components 97 4 Disconnect the optical drive cable from the back of the drive. 5 T o remove the optical drive, pr ess down and forwar d on the blue tray r elease tab and slide the drive tray out of the system. See F igur e 3-17. Figure 3-17.
98 Installing Sy stem Components 5 Remove the cable r etention bracket fr om the right interior wall of the chassis. P ush the blue r elease latch and push the brack et towar d the front of the system until the bracket detaches from the chassis slots.
Installing Sy stem Components 99 Removing the Optical Drive Cable CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team.
100 Installing Sy stem Components Sy stem Memory Y ou can upgrade your system memory to a maximum of 16 GB by installing 667MHz fully buffere d (FB) DDR II memo ry modules in sets of 1-GB or 2-GB. The eight memory sockets ar e lo cated on the system board under the cooling shroud adjacent to the power sup pl y b ay s.
Installing Sy stem Components 101 •M e m o r y s p aring and memory m irroring re quir e e ight FBDs, and all FBDs must be of identical memory size, speed, and technology . • Memory sparing and memory mirroring cannot be implemented at the same time.
102 Installing Sy stem Components Installing Memory Modules CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing Sy stem Components 103 Figure 3-19. Installing and Removing a Memory Module 6 Align the memory module's edge connec tor with the alignment key on the memory module socket, and insert th e memory module in the sock et.
104 Installing Sy stem Components 9 Replace the memory cooling shroud. See "Installing the Cooling Shroud" on page 81. NOTICE: Never operate your sy stem with the memory cooling shroud removed. Overheating of the sy stem can develop quickly resulting in a shutdown of the sy stem and the loss of data.
Installing Sy stem Components 105 4 Lo cate the memory module sockets on the system boar d. See F i gure 6-2. CAUTION: The DIMMs are hot to the touch for so me time after the sy stem has been powered down. Allow the DIMMs to cool before handling them.
106 Installing Sy stem Components 2 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 67. 4 Remove the fans. See "Remov ing a System F an" on page 78 5 Remove the fan bracket.
Installing Sy stem Components 107 Figure 3-20. Installing and Removing the Heat Sink 7 W ait 30 seconds for the heat sink to loosen from the processor .
108 Installing Sy stem Components Figure 3-21. Installing an d Removing a Processor 13 Lift the processor out of the sock et a nd leave the release lever up so that the sock et is ready for the new processor . NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor .
Installing Sy stem Components 109 b W ith the p rocessor and the socket key s aligned, set the processor lightly in the sock et. NOTICE: Do not use force to seat the processo r . When the processor is positioned correctly , it engages easily into the socket.
110 Installing Sy stem Components See "R unning the System Diagnostics" on page 154 for information about running the diagnostics. Sy stem Battery The system battery is a 3.0-volt (V), coin-cell battery . Replacing the Sy stem Battery CAUTION: Many repairs may only be done by a certified serv ice technician.
Installing Sy stem Components 111 Figure 3-22. Replacing the Sy stem Battery NOTICE: T o avoid damage to the battery conn ector , you must firmly support the connector while installing or removing a battery . 5 Install the new system battery . a Support the battery connector by pr essing down firmly on the positive side of the connector .
112 Installing Sy stem Components 11 T o test the newly installed battery , turn off the system and disconnect it from the electrical outlet for at least an hour .
Installing Sy stem Components 113 Figure 3-23. Replacing the Left Riser Board Installing the Left Riser Board CAUTION: Many repairs may only be done by a certified service technician.
114 Installing Sy stem Components 2 Slide the riser board towar d the expansion car d openings until you feel the riser -board r elease pin snap into place. 3 Replace the expansion-car d cage. See "Replacing the Expansion-Card Cage" on page 93.
Installing Sy stem Components 115 Figure 3-24. Installing the Central Riser Board Installing the Central Riser Board 1 F itting the two guides over the guide pi ns on the system board, gently lower the central riser board until the boar d connector is firmly seated into the system boar d sock et.
116 Installing Sy stem Components 4 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 81. 5 Install the optical drive cable. See "Removing the Optical Drive Cable" on page 99. 6 Close the system. See "Closing the System" on page 67.
Installing Sy stem Components 117 Figure 3-25. Sideplane Removal and Installation 1 sideplane board 2 sideplane release tabs (2) 3 guides (2) 4 backplane connector 5p i n s ( 2 ) 1 2 5 3 4 Book.
118 Installing Sy stem Components Installing the Sideplane Board CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing Sy stem Components 119 NOTE: T o properly reinstall the hard drives, ensure that you record which hard drive you remove from which bay . 5 Disconnect the SAS cable(s) and cont rol panel cable from the backplane connectors.
120 Installing Sy stem Components Figure 3-26. SAS Backplane Board Removal Installing the SAS Backplane Board CAUTION: Many repairs may only be done by a certified serv ice technician.
Installing Sy stem Components 121 4 Replace the fan bracket. See "Replacing the F an Bracket" on page 82. 5 Replace the fans. See "Replacing a Cooling F an" on page 79. 6 Replace the cooling shroud. See "In stalling the Cooling Shroud" on page 81.
122 Installing Sy stem Components Control Panel Assembly (Service-only Procedure) NOTE: The control panel assembly consists of two separate modules—the display module and the control pane l circuit board. Use the following instructions to remove and instal l either module.
Installing Sy stem Components 123 Figure 3-27. Control Panel Removal Installing the Control Panel Assembly 1 Insert the display module into the chassi s cutout and secure with the two T orx screws. 2 Affix the display module label to the display module.
124 Installing Sy stem Components 5 Connect the control panel cable to the control panel boar d. See F igure 3-27. 6 Close the system. See "Closing the System" on page 67. 7 Reconnect the system to the power so urce and turn on the system and attached peripherals.
Installing Sy stem Components 125 NOTE: While removing the memory modules, r ecord the memory module socket locations to ensure proper installation. 10 Remove the heatsink(s) and microprocessor(s). See "Removing a P rocessor" on page 105. 11 Remove the TOE key , if present.
126 Installing Sy stem Components Figure 3-28. Sy stem Board Removal 1 sy stem-board tray 2 sy stem-board tray riser release pin 3 sy stem board 4 sy stem-board securing tabs 3 2 1 4 Book.
Installing Sy stem Components 127 Installing the Sy stem Board CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team.
128 Installing Sy stem Components Book.book Page 128 Monday, September 14, 2009 12:57 PM.
T roubleshooting Y our Sy stem 129 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must remove the system cover and work inside the system.
130 T roubleshooting Y our Sy stem Checking the Equipment This section provides troubleshoot ing procedures for e xternal devices attached to the system, such as the m onitor , keyboar d, or mouse. Befor e you perform any of the procedure s, see "T roubleshooting External Connections" on page 131.
T roubleshooting Y our Sy stem 131 T roubleshooting External Connections L oose or improperly connected cables ar e the most lik ely source of problems for the system, monitor , and other peripherals (such as a printer , keyboar d, mouse, or other external device).
132 T roubleshooting Y our Sy stem T o verify that the monitor is conn ected to the correct video connector , turn off the system and wait for 1 min ute, then connect the monitor to the other video connector and turn the system on again. 3 Determine whether the system has monit ors attached to both the front and r ear video connectors.
T roubleshooting Y our Sy stem 133 T roubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly . Action 1 R un the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 153.
134 T roubleshooting Y our Sy stem 2 If the problem is confined to a partic ular application, see the application documentation for specific port configuration requir ements that the program may requir e. 3 R un the appropriate online diagnostic test.
T roubleshooting Y our Sy stem 135 Action 1 Enter the System Setup program, and ensure that the USB ports ar e enabled. See "Using the System Setup P rogram" on page 45. 2 T urn off the system and any USB devices. 3 Disconnect the USB devices, and co nnect the malfunctioning device to the other USB connector .
136 T roubleshooting Y our Sy stem T roubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 R un the appropriate online diagnostic test. See "R unning the System Diagnostics" on page 154. 2 Check the appropriate indicator on the NIC connector .
T roubleshooting Y our Sy stem 137 T roubleshooting a W et Sy stem Problem • Liquid spilled on the system. • Ex cessive humidity . Action CAUTION: Many repairs may only be done by a certified service technician.
138 T roubleshooting Y our Sy stem T roubleshooting a Damaged Sy stem Problem • System was dropped or damaged. Action CAUTION: Many repairs may only be done by a certified serv ice technician.
T roubleshooting Y our Sy stem 139 NOTE: If the sy stem is turned off for long periods of time (for weeks or months), the NVRAM may lose its sy stem co nfiguration information. This situation is caused by a defective battery . Action 1 Re-enter the time and date through th e System Setup program.
140 T roubleshooting Y our Sy stem 1 R un the appropriate online diagno stics test. See "Using Server Administrator Diagnostics" on page 153. 2 Locate the faulty power supply . The power supply's fault indicator is lit. See "P ower Indicator Codes" on page 18.
T roubleshooting Y our Sy stem 141 • Cables inside the system obstruct airflow . • An individual cooling fan has failed . See "T roubleshooting a F an" on page 141. T roubleshooting a Fan Problem • System-status indicator is amber . • Systems management softwar e issues a fan-related error message.
142 T roubleshooting Y our Sy stem T roubleshooting Sy stem Memory Problem • F aulty memory module. • F aulty system board. • F ront-panel status LCD indicates a problem with system memory . Action CAUTION: Many repairs may only be done by a certified serv ice technician.
T roubleshooting Y our Sy stem 143 10 Enter the System Setup program and check the system memory setting. See "Using the System Setup P rogram" on page 45.
144 T roubleshooting Y our Sy stem Action CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
T roubleshooting Y our Sy stem 145 Action 1 Remove the tape cartridge you wer e using when the problem occurr ed, and r eplace it with a tape cartridge that you know works. 2 Ensure that the SCSI device drivers fo r the tape drive ar e installed and are configur ed corr ectly .
146 T roubleshooting Y our Sy stem 14 If you cannot r esolve the problem, see "Getting Help" on page 167 for information on obtaining technical assistance. T roubleshooting a Hard Drive Problem • Device driver error . • One or mor e hard drives no t r ecognized by the system.
T roubleshooting Y our Sy stem 147 c Exit the configuration utility and allow the system to boot to the operating system. 6 Ensure that the r equired device driver s for your controller daughter card ar e installed and are configur ed correctly . See the operating system documentation for mor e information.
148 T roubleshooting Y our Sy stem support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty . Read and follow the safety instructions th at came with the product. 1 R un the appropriate online diagnostic test.
T roubleshooting Y our Sy stem 149 T roubleshooting Expansion Cards NOTE: When troubleshooting an expansion ca rd, see the documenta tion for your operating sy stem and the expansion card. Problem • Error message indicates a prob lem with an e xpansion car d.
150 T roubleshooting Y our Sy stem 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 R un the appropriate online diagnostic test.
T roubleshooting Y our Sy stem 151 3 Open the system. See "Opening and Closing the System" on page 66. 4 Ensure that each processor and heat sink ar e properly installed. See "P rocessors" on page 105. 5 Close the system. See "Opening and Closing the System" on page 66.
152 T roubleshooting Y our Sy stem 20 Open the system. See "Opening a nd Closing the System" on page 66. 21 Reinstall the processors that you r emo ved in step 10. See "P rocessors" on page 105. 22 Close the system. See "Opening a nd Closing the System" on page 66.
Running the Sy st em Diagnostics 153 Running the Sy stem Diagnostics If you e xperience a problem with your system, run the diagnostics before calling for technical assist ance. The purpose of the diagnostics is to test your system's hardwar e without requiring a dditional equipment or risking data loss.
154 Running the Sy stem Diagnostics When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failure may be indicated.
Running the Sy st em Diagnostics 155 Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results.
156 Running the Sy stem Diagnostics V iewing Information and Results The tabs in the Customize window provide inform ation about the test and the test results. The following tabs ar e available: • Res u l t s — Displays the test that ran and the r esult.
Jumpers and Connectors 157 Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. Sy stem Board Jumpers F igure 6-1 shows the location of the configuration jumpers on the system board.
158 Jumpers and Connectors Sy stem Board Connectors See F igure 6-2 and T able 6-2 for the loca tion and description of system board connectors. T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description 1 PWRD_EN (default) The password featur e is enabled.
Jumpers and Connectors 159 Figure 6-2. Sy stem Board Connectors T able 6-2. Sy stem Board Connectors Connector Description 1 DRA C_CONN2 Dell Remote Access Control (DR A C) card 2 2 S AT A _ B S AT A B c o n n e c t o r 1 2 25 3 4 5 6 7 8 9 11 12 13 14 15 16 17 10 24 21 20 19 22 23 18 Book.
160 Jumpers and Connectors 3 DRA C_CONN1 Dell Remote Access Control (DR A C) card 1 4 DIMM 1 Memory module, slot 1 5 DIMM 5 Memory module, slot 5 6 DIMM 2 Memory module, slot 2 7 DIMM 6 Memory module,.
Jumpers and Connectors 161 SAS Backplane Board Connectors F igure 6-3 shows the location of the connectors on the SAS backplane boar d. Figure 6-3. SAS Backplane B oard Components: 3.
162 Jumpers and Connectors Sideplane Board Connectors See F igure 6-4 for the location and description of connectors on the sideplane board. Figure 6-4.
Jumpers and Connectors 163 Figure 6-5. Optional PCIe Left Expans ion-Card Riser Board Components Figure 6-6. Optional PCIe Expansion-Car d Central Riser Board Components 1 riser release pin 2 slot 2 P.
164 Jumpers and Connectors Disabling a Forgotten Password The system's software security featur es include a system password and a setup password, which ar e discussed in detail in "Using the System Setup P rogram" on page 45.
Jumpers and Connectors 165 12 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 13 Assign a new system and/or setup password. T o assign a new password using the System Setup program, see "Assigning a System P assword" on page 57.
166 Jumpers and Connectors Book.book Page 166 Monday, September 14, 2009 12:57 PM.
Getting Help 167 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
168 Getting Help Book.book Page 168 Monday, September 14, 2009 12:57 PM.
Glossary 169 Glossary This section defines or identifies technical terms, abbr eviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower I nterface. A standard interface for enabling the operating system to dire ct configuration and power management.
170 Glossary boot routine — A program that clears all memory , initializes devices, and loads the operating system when you start your syst em. Unless the operating system fails to respond, you can r eboot (also called warm boot ) your system by pr essing <Ctrl><Alt><Del>.
Glossary 171 DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operatin g system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.
172 Glossary ESM — Embedded server management. expansion bus — Y our system contains an expans ion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter , that plugs into an expansion-car d connector on the system boar d.
Glossary 173 headless system — A system or device that functions without having a k eyboard, mouse, or monitor attached. Normally , hea dless systems are managed over a network using an Internet browser . host adapter — A host adapter implements commun ication between the system’s bus and the controller for a peripheral device .
174 Glossary kHz — Kilohertz. KMM — K eyboard /monitor/mouse. KVM — Keyboar d/video/mouse. KVM r efers to a switch that allows selection of the system from which the video is displayed and for which the k eyboard and mouse ar e used. LAN — Local area network.
Glossary 175 memory — An area in your system that stor es basic system data. A system can contain several different forms of memory , such as integrated memory (ROM and R AM) and add-in memory modules ( DIMMs).
176 Glossary pixel — A single point on a video display . Pix e ls are arranged in rows and columns to create an image. A video r esolution, such as 640 x 480, is e xpressed as the number of pixels across by the number of pix els up and down. POST — P ower -on self-test.
Glossary 177 RT C — Real-time clock. SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attach ment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports.
178 Glossary system memory — See RAM . System Setup program — A BIOS-based program that allows you to configure your system’s hardwar e and customize the system ’s operation by setting features such as password protection. Because the System Se tup program is stored in NVR AM, any settings remain in effect until you change them again.
Glossary 179 video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an e xpansion car d that plugs into an e xpansion slot.
180 Glossary Book.book Page 180 Monday, September 14, 2009 12:57 PM.
Index 181 Index A alert messages, 44 B back-panel features, 1 7 baseboar d management controller , 61 BMC, 6 1 batteries re moving and replacing, 1 1 0 troubleshooting, 1 3 8 bezel r e m o v i n g , 6.
182 Index D damaged systems troubleshooting, 1 3 8 daughter card S A S , 85, 87 Dell contacting, 1 6 7 diagnostics advanced testing options, 1 5 5 testing options, 1 5 4 when to use, 1 5 4 DR A C car .
Index 183 removing from a drive carrier , 7 2 troubleshooting, 1 4 6 har d drives boot device, 8 7 indicator codes, 1 5 hot-plug har d drives, 7 0 I indicators back-panel, 1 7 front-panel, 1 3 har d-d.
184 Index system, 1 0 0 troubleshooting, 1 4 2 memory modules r e m o v i n g , 104 messages alert, 4 4 error messages, 4 5 hard-drive indicator codes, 1 5 status LCD, 2 0 system, 3 2 warning, 4 3 mic.
Index 185 cable re tention brack et, 8 3 central riser , 114-115 control panel assembly , 1 2 2 cooling fan, 7 8 cover , 6 6 DR A C car d, 9 5 e xpansion card, 9 0 e xpansion-card cage, 9 1 fan bracke.
186 Index contacting Dell, 1 6 7 system opening, 6 6 system boar d connectors, 1 5 8 installing, 1 2 7 jumpers, 1 5 7 r e m o v i n g , 124 r eplacing, 1 2 4 system cooling troubleshooting, 1 4 0 syst.
Index 187 processor , 1 0 5 USB device troubleshooting, 1 3 4 using system setup, 46 V video troubleshooting, 1 3 1 W warning messages, 43 warranty , 11 wet system troubleshooting, 1 3 7 Book.
188 Index Book.book Page 188 Monday, September 14, 2009 12:57 PM.
An important point after buying a device Dell PowerVault DL2000 (or even before the purchase) is to read its user manual. We should do this for several simple reasons:
If you have not bought Dell PowerVault DL2000 yet, this is a good time to familiarize yourself with the basic data on the product. First of all view first pages of the manual, you can find above. You should find there the most important technical data Dell PowerVault DL2000 - thus you can check whether the hardware meets your expectations. When delving into next pages of the user manual, Dell PowerVault DL2000 you will learn all the available features of the product, as well as information on its operation. The information that you get Dell PowerVault DL2000 will certainly help you make a decision on the purchase.
If you already are a holder of Dell PowerVault DL2000, but have not read the manual yet, you should do it for the reasons described above. You will learn then if you properly used the available features, and whether you have not made any mistakes, which can shorten the lifetime Dell PowerVault DL2000.
However, one of the most important roles played by the user manual is to help in solving problems with Dell PowerVault DL2000. Almost always you will find there Troubleshooting, which are the most frequently occurring failures and malfunctions of the device Dell PowerVault DL2000 along with tips on how to solve them. Even if you fail to solve the problem, the manual will show you a further procedure – contact to the customer service center or the nearest service center
